Hyperoptic Outage Report in Deptford, Greater London, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Deptford, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Deptford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (72%)
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Total Blackout (13%)
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Wi-fi (11%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Deptford, Greater London, England
The most recent Hyperoptic outage reports came from the following cities: Croydon, London, Greater London, City of Westminster, Hampstead, Waltham Forest, Newham, Islington, Ilford, Wandsworth, Kensington, Wembley and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| Croydon |
Internet | |
| Croydon |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Greater London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Deptford, England
Latest outage, problems and issue reports in Deptford and nearby locations:
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Nuclear Summer
(@lizardUnicorn) reported
from
London, England
@Hyperoptic filled in a form online, but never submitted it because I wanted to check if I can get out of my current contract with BT. Now I'm getting bombarded with sales call from your team. WtAF?
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
Our internet is not working at least for an hour! Can you provide an update @Hyperoptic
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ON🚀
(@heyoncar) reported
from
Romford, England
@Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet
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Kalpitha Reddy
(@kalpitha_reddy) reported
from
Poplar, England
@Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.
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Kapali
(@chawlakapali) reported
from
London, England
@HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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Dania
(@dan_soe) reported
from
Worcester Park, England
Hello @Hyperoptic our WiFi is still not working. I'm in Farnham GU9. Please can you update what's the current status. Thanks
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
And of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.
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Kapali
(@chawlakapali) reported
from
London, England
@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
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Gabor
(@GaborPfalzer) reported
from
Kensington, England
@BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, that’s why we kept it in the new one, but the customer service is a joke. Had @Hyperoptic once, was absolutely brilliant. Too bad it’s rarely available.
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Alex
(@AlexRM) reported
from
Camberwell, England
Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…
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Warren King
(@SpeakerWarren) reported
from
Stratford, England
Will never use @Hyperoptic again
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
@JustAnAntiDepp1 @Hyperoptic No, still not working for me
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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kingosticks
(@kingosticks) reported
@Hyperoptic @nokia Unlike the other unhappy customers here, I think this is great! I've been a customer for 5 years and didn't realise you were running FP4. I worked on both FP4 & 5 so it's cool to see a customer enjoying our backwards compatibility. #dogfooding
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Seemore (ジュリアン)
(@Juliannochie) reported
@Hyperoptic I’ve been waiting for 5 days for my activation. They responded to my last tweet, but now I seem to have entered the black hole that is Customer Services
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Lee Jones
(@thisleejones) reported
@Hyperoptic @HyperopticCS you opened a complaint on my behalf on the 17th of September. You asked for 10 business days to address the complaint. It is the 14th of October and I have heard nothing. #complaint #poorcustomerservice #poorcustomerxp
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Ironside
(@ironside) reported
@HyperopticCS @Juliannochie @Hyperoptic Don’t get your hopes up Julian, they say wait until day X and then on the day you get palmed off. Look through my history with them. Cancel while you can.
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Andrejs Fjodorovs
(@AndrejsFjodoro2) reported
@Hyperoptic @HyperopticCS Okay, you might have some grace period of 30 days, when you first sign the contract, to be able to cancel it, then you’re on your own. @hyperoptic Please correct me if I’m wrong. Happy to chat about it! Not renewing this year, nor ever.
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JitanEDM
(@JitanEDM) reported
Useless support, get hung up on by the phone support because won’t provide me response for some other team, I’m told case is escalated yet 72 hour after a engineer visit still no internet signal. @HyperopticCS @Hyperoptic 20days+ without internet but everyday filled with lies
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Andrejs Fjodorovs
(@AndrejsFjodoro2) reported
@Hyperoptic @HyperopticCS See the problem with these contracts is if you sign for £35/m for 24m, and after a couple of days you loose connection for 2 weeks and is unable to WFH - you are trapped. You can’t just switch to another provider, first you have to pay £420 in this inst.
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Miki 🏳️⚧️🏳️🌈🏴
(@mikiburgess) reported
Been sat in the @Hyperoptic online support chat queue for over an hour. Still not at front of queue. The quality of service had better be worth the missing of lunch!
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Ironside
(@ironside) reported
@Hyperoptic Dropped? Like your service in South East London since Monday last week with no resolution time in sight? Customers being told 'fix due tomorrow' and being left hanging daily, plus over the weekend too? Sign me up!
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JitanEDM
(@JitanEDM) reported
Never going with @Hyperoptic again ever, will recommend no one buys these guys. Filled with incompetency across the organisation it seems and new personnel who haven’t got a clue on how to provide support.