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Hyperoptic outages and service status in Croydon, England

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Full Outage Map
  • Hyperoptic generated 0 outage signals in the last 24 hours around Croydon, including 0 direct reports.
  • The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
  • The most recent signal from this area was received Apr 23, 5:42 PM GMT+1.
  • 75% Internet (75%)
  • 13% Total Blackout (13%)
  • 13% Wi-fi (13%)

The latest reports from users having issues in Croydon come from postal codes CR90 .

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Croydon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Croydon, England

The most recent Hyperoptic outage reports came from the following cities: Southwark, and Croydon.

CityProblem TypeReport Time
Southwark Internet 3 days ago
Southwark Internet 6 days ago
Southwark Internet 14 days ago
Southwark Internet 16 days ago
Southwark Internet 20 days ago
Southwark Total Blackout 20 days ago

Nearby cities with recent reports

Southwark

2 recent signals

3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

  • erossiniuk
    Henry (@erossiniuk) reported from Wandsworth, England

    @Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?

  • dan_soe
    Dania (@dan_soe) reported from Worcester Park, England

    Hello @Hyperoptic our WiFi is still not working. I'm in Farnham GU9. Please can you update what's the current status. Thanks

  • agnesjuliet
    Dr Agnes Arnold-Forster (@agnesjuliet) reported from Camberwell, England

    I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔

  • erossiniuk
    Henry (@erossiniuk) reported from Wandsworth, England

    @Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling

  • erossiniuk
    Henry (@erossiniuk) reported from Wandsworth, England

    @Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?

  • caspararemi
    • C A S P A R • (@caspararemi) reported from Lambeth, England

    @jameelamini It doesn’t help you but my guilting has just been hooked up to Hyperoptic and I am ✨excited✨

  • FinallyCanuck
    Pete 🏳️‍🌈 🇨🇦 🇬🇧 🇪🇺 (@FinallyCanuck) reported from Bromley, England

    @JamesLeeC @Hyperoptic Wow. This is actually the first of heard of bad service from them. They must be better at hiding than most.

  • AlexRM
    Alex (@AlexRM) reported from Camberwell, England

    Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • jamesjnicholls
    James Nicholls (@jamesjnicholls) reported

    @SanchoMagnifico @Hyperoptic It's totally unacceptable. We used to be on Virgin Media and whilst their service was mostly crap, they at least provided regular updates for outages!

  • millimeep
    Iain Miller (@millimeep) reported

    @Hyperoptic internet has been down in Pimlico since yesterday evening, the last update was that an engineer was attending at 12:05 nearly 4 hours ago. What's happening?

  • xenom0rph09
    Xenomorph (@xenom0rph09) reported

    @Hyperoptic I raised issue of loss of service Friday last week in morning. Sunday still no resolution so raised complaint. Now it's still not fixed and no one is replying to me since Monday. Not one update. Stay away from this company you will pay and not get service for 5 day+

  • ChadWestTweets
    Chad West (@ChadWestTweets) reported

    Just had @Hyperoptic installed last week. It randomly stopped working, apparently due to bad wiring The next engineer available is in six days Dog **** company, avoid

  • jamesjnicholls
    James Nicholls (@jamesjnicholls) reported

    @SanchoMagnifico @Hyperoptic It's totally unacceptable. We used to be on Virgin Media and whilst their service was mostly crap, they at least provided regular updates for outages!

  • PBailey71973
    Paul Bailey (@PBailey71973) reported

    Hey @Hyperoptic, loved the service for several years and always had a good response on your portal. Now i have a connection problem, suddenly not allowed to report a fault on the portal and phone line busy - 10 min wait (plus all the questions) - how can i get my service back?

  • JulieAt02335370
    arsenal (@JulieAt02335370) reported

    @PeterStefanovi2 @GMB So did the disabled. You didn't help them. Hyperoptic.

  • jamesjnicholls
    James Nicholls (@jamesjnicholls) reported

    @SanchoMagnifico @Hyperoptic It's totally unacceptable. We used to be on Virgin Media and whilst their service was mostly crap, they at least provided regular updates for outages!

  • rravilla24
    ravish (@rravilla24) reported

    @Hyperoptic Here’s a simple but firm X post you can use: @Hyperoptic broadband down since this morning. no update. No reply to email or chat, and your phone lines.This is unacceptable for a service I rely on for work. I need an urgent update, fix and info on compensation.

  • subzee_
    Stu (@subzee_) reported

    Hyperoptic is down 👍