Hyperoptic outages and service status in Southwark, England

Problems in the last 24 hours in Southwark, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Southwark, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Southwark, England

The most recent Hyperoptic outage reports came from the following cities: City of Westminster, London, Southwark, and City of London.

City	Problem Type	Report Time
City of Westminster	Wi-fi	9 days ago
London	Internet	10 days ago
Southwark	Internet	10 days ago
London	Internet	12 days ago
Southwark	Internet	13 days ago
London	Total Blackout	14 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Southwark, England

Latest outage, problems and issue reports in Southwark and nearby locations:

• 
  Nuclear Summer (@lizardUnicorn) reported 6 minutes ago from London, England

  @Hyperoptic filled in a form online, but never submitted it because I wanted to check if I can get out of my current contract with BT. Now I'm getting bombarded with sales call from your team. WtAF?

• 
  Alex Pasfield (@The_Stockboy) reported 23 minutes ago from London, England

  @gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.

• 
  Simon Monger, SCMP (He/Him) (@SimonMonger) reported 26 minutes ago from Poplar, England

  @Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...

• 
  Kalpitha Reddy (@kalpitha_reddy) reported 30 minutes ago from Poplar, England

  @Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.

• 
  Kapali (@chawlakapali) reported 30 minutes ago from London, England

  @Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.

• 
  Kapali (@chawlakapali) reported 31 minutes ago from London, England

  @HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic

• 
  Alex Pasfield (@The_Stockboy) reported 32 minutes ago from London, England

  @Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?

• 
  Alex (@AlexRM) reported 36 minutes ago from Camberwell, England

  Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…

• 
  Dr Agnes Arnold-Forster (@agnesjuliet) reported 40 minutes ago from Camberwell, England

  I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Farah Pop 🫧✨️ (@farahpopxo) reported 1 minute ago

  the worst Internet provider award goes to @Hyperoptic 👏🏽

• 
  Ryan 🤠 (@Slimothy_James) reported 3 minutes ago

  My @Hyperoptic has been dropping as low as 0.2mbps for over 3 weeks. Front-line support has been patronising and useless and I haven't seen an email from the technician I spoke to in almost a week now. Got an email saying it was fixed when it wasn't. Pathetic display, guys.

• 
  ells🦋 (@ells_afc) reported 4 minutes ago

  @MoMayet3 @Hyperoptic Is your service back?

• 
  M. (@mariucha77) reported 7 minutes ago

  @Neverwasneveris @Hyperoptic 6 days without service in SE london

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 10 minutes ago

  @donedgley1 @mariucha77 @Hyperoptic Well I just got an email asking if my issue had been resolved and if so they will close my case! You couldn’t make it up.

• 
  BoabyBimmer (@BoabyBimmer) reported 10 minutes ago

  @Hyperoptic so internet down for hours - what’s the update??

• 
  🏳️‍🌈 Barrie (@jammach) reported 14 minutes ago

  @IainSankey @virginmedia I’m with @Hyperoptic who apart from one outage because of equipment failure have been very good. They are regional unfortunately and not universally available. Always good to shop around, especially with providers who supply synchronous fibre connections - eg download and upload speed the same.

• 
  Chris Panteli (Co-Founder) (@Linkifi_) reported 15 minutes ago

  I've said this multiple times, but hear me people. @Hyperoptic is not only the worst internet company in the world, they are the worst company in the world, full stop!! We're now approaching nearly a full workday of outage and I've had six messages in total alternating between it's fixed and it's not working again

• 
  Cordelliassmile (@Cordeliassmile) reported 17 minutes ago

  @Hyperoptic I’m in Sheffield and your internet has been down for nearly 24 hours now. Your website is also down. What compensation is going to be offered to affected customers?

• 
  mayhem in my veins 🇵🇸 (@___g_a_g_a) reported 18 minutes ago

  @c932x @Hyperoptic Mine too! I've been on hold for an hour and 30 mins. Got through to customer service and they said they'll transfer me right away on hold again