Hyperoptic outages and service status in Southwark, England

Problems in the last 24 hours in Southwark, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Southwark, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Southwark, England

The most recent Hyperoptic outage reports came from the following cities: City of Westminster, London, Southwark, Poplar, Tower Hamlets, and City of London.

City	Problem Type	Report Time
City of Westminster	Internet	3 days ago
City of Westminster	Internet	4 days ago
London	Wi-fi	7 days ago
London	Total Blackout	11 days ago
London	Total Blackout	12 days ago
Southwark	Internet	12 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Southwark, England

Latest outage, problems and issue reports in Southwark and nearby locations:

• 
  Simon Monger, SCMP (He/Him) (@SimonMonger) reported 20 minutes ago from Poplar, England

  @Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...

• 
  Alex (@AlexRM) reported 27 minutes ago from Camberwell, England

  Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…

• 
  Kalpitha Reddy (@kalpitha_reddy) reported 27 minutes ago from Poplar, England

  @Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.

• 
  Dr Agnes Arnold-Forster (@agnesjuliet) reported 34 minutes ago from Camberwell, England

  I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔

• 
  Nuclear Summer (@lizardUnicorn) reported 49 minutes ago from London, England

  @Hyperoptic filled in a form online, but never submitted it because I wanted to check if I can get out of my current contract with BT. Now I'm getting bombarded with sales call from your team. WtAF?

• 
  Kapali (@chawlakapali) reported 56 minutes ago from London, England

  @HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic

• 
  Alex Pasfield (@The_Stockboy) reported 56 minutes ago from London, England

  @gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.

• 
  Kapali (@chawlakapali) reported 58 minutes ago from London, England

  @Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.

• 
  Alex Pasfield (@The_Stockboy) reported 59 minutes ago from London, England

  @Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ashwin Lokare (@AshwinLokare10) reported 2 minutes ago

  Unbelievable that this @Hyperoptic outage has dragged on for over 24 hours. Completely unacceptable.

• 
  John Younghusband (@nenamewilldo) reported 2 minutes ago

  @Hyperoptic as you won't answer the phone and your robot can't speak or understand english be advised I don't have a contract and you can cancel my installation visit tommorow oss I don't like threats

• 
  Chad West (@ChadWestTweets) reported 4 minutes ago

  Just had @Hyperoptic installed last week. It randomly stopped working, apparently due to bad wiring The next engineer available is in six days Dog **** company, avoid

• 
  Joe Makin (@joemakin86) reported 4 minutes ago

  @koenjideck Could not recommend hyperoptic enough not had a single issue with them and its chep to i get full 1000 fibire for 35 quid a month

• 
  Tony Costanza (@BarryDavid69562) reported 11 minutes ago

  @Hyperoptic no internet and no updates for over 6 hours in WC1X 9HF - simply “hopefully it works soon”. What is going on - give your customers transparency on issues and estimated time of fix. This is unacceptable

• 
  Skeen (@Softs0ff) reported 11 minutes ago

  @Hyperoptic no service in NW6 since Wednesday 15th, and no updates from yourselves. The ombudsman WILL be involved! Live chat doesn’t work - no sms updates, missed call outs, it’s BAD!

• 
  James Nicholls (@jamesjnicholls) reported 13 minutes ago

  @tpilla @CryptoCap97 @Hyperoptic He was wrong about the numbers - the outage was also in Gloucester where I am, Cheltenham, and somewhere else according to the automated message I got when I called. Doesn't seem like they pass information between departments very well!

• 
  Caroline McKernan (@carolinemck2) reported 13 minutes ago

  @Hyperoptic broadband has been down for almost 24 hours in Chester - what’s going on??

• 
  Saika (@Saiccc2) reported 14 minutes ago

  @Hyperoptic Your internet are got really bad since Nov in some parts of London, like from 500mbps+ to 2mbps. Should you have a chance to investigate the infrastructure?

• 
  Esther (@EstherAkinRN) reported 16 minutes ago

  @MartinSLewis Sky broadband wouldn’t budge for slow speeds very expensive so went Hyperoptic’s for less than half the price and much faster