Hyperoptic outages and service status in Southwark, England

Problems in the last 24 hours in Southwark, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Southwark, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Southwark, England

The most recent Hyperoptic outage reports came from the following cities: London, Southwark, and City of Westminster.

City	Problem Type	Report Time
London	Total Blackout	3 days ago
London	Internet	6 days ago
London	Internet	6 days ago
London	Internet	11 days ago
London	Internet	14 days ago
London	Wi-fi	19 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Southwark, England

Latest outage, problems and issue reports in Southwark and nearby locations:

• 
  Nuclear Summer (@lizardUnicorn) reported 1 minute ago from London, England

  @Hyperoptic filled in a form online, but never submitted it because I wanted to check if I can get out of my current contract with BT. Now I'm getting bombarded with sales call from your team. WtAF?

• 
  Alex Pasfield (@The_Stockboy) reported 6 minutes ago from London, England

  @gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.

• 
  Alex (@AlexRM) reported 18 minutes ago from Camberwell, England

  Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…

• 
  Alex Pasfield (@The_Stockboy) reported 18 minutes ago from London, England

  @Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?

• 
  Dr Agnes Arnold-Forster (@agnesjuliet) reported 20 minutes ago from Camberwell, England

  I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔

• 
  Simon Monger, SCMP (He/Him) (@SimonMonger) reported 48 minutes ago from Poplar, England

  @Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...

• 
  Kapali (@chawlakapali) reported 57 minutes ago from London, England

  @Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.

• 
  Kapali (@chawlakapali) reported 58 minutes ago from London, England

  @HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic

• 
  Kalpitha Reddy (@kalpitha_reddy) reported 59 minutes ago from Poplar, England

  @Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jen25Ten01 (@jenka2592) reported 2 minutes ago

  @Hyperoptic Appalling service by Hyperoptic!😡 2nd time this month that the wifi has stopped for hours due to thunder. Incredibly frustrated with this provider! Have to wait 30 minutes on the phone for Customer Service, only for them to give you unreliable information! FED UP!

• 
  Joe Makin (@joemakin86) reported 6 minutes ago

  @koenjideck Could not recommend hyperoptic enough not had a single issue with them and its chep to i get full 1000 fibire for 35 quid a month

• 
  M. (@mariucha77) reported 7 minutes ago

  @donedgley1 @lulu_veganx @Hyperoptic No updates and no estimate when this issue will be solved.

• 
  NotSteve (@NotSteveMusic) reported 16 minutes ago

  @Hyperoptic easily the most shoddy internet provider in the UK. Random outages and when you try and contact them they just literally switch off their customer support. Can’t call them. Can’t live chat them. Can’t do anything.

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 16 minutes ago

  @mariucha77 @Hyperoptic @donedgley1 We still have no service. It’s broken!!

• 
  Eddie (@EddieMakesGames) reported 17 minutes ago

  Hey @Hyperoptic I think your network has just died - I live in a complex with exclusively hyperoptic and all networks apart from a sky connection have died

• 
  M. (@mariucha77) reported 18 minutes ago

  @jamsmcp @Hyperoptic Imagine 11 days without service!!

• 
  MazardsLtd (@MazardsLtd) reported 18 minutes ago

  @Hyperoptic Our business in London has been effectively offline for a week due to an unresolved fault on our business line. Around 12 staff have been impacted and client delivery has been disrupted, yet there is still no stable resolution. (1/4) #UKBusiness #Broadband

• 
  Maks (@Makssss_O) reported 19 minutes ago

  Waited four days for my hyperoptic router only for it to arrive and there’s a fault somewhere in my flat and can’t get an engineer till next week. Wouldn’t have been the worst thing but O2 has next to no signal so I’m basically stuck in the stone ages in this flat.

• 
  Uppili Ventures (@uppiliventures) reported 21 minutes ago

  @Hyperoptic why say no service issues when we all do not have service right now?