Hyperoptic outages and service status in Southwark, England

Problems in the last 24 hours in Southwark, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Southwark, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Southwark, England

The most recent Hyperoptic outage reports came from the following cities: London, Southwark, Poplar, Tower Hamlets, and City of London.

City	Problem Type	Report Time
London	Total Blackout	14 hours ago
Southwark	Internet	1 day ago
London	Internet	1 day ago
Southwark	Internet	4 days ago
London	Internet	8 days ago
Southwark	Internet	13 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near Southwark, England

Latest outage, problems and issue reports in Southwark and nearby locations:

• 
  Alex (@AlexRM) reported 2 minutes ago from Camberwell, England

  Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…

• 
  Kalpitha Reddy (@kalpitha_reddy) reported 7 minutes ago from Poplar, England

  @Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.

• 
  Alex Pasfield (@The_Stockboy) reported 29 minutes ago from London, England

  @gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.

• 
  Kapali (@chawlakapali) reported 29 minutes ago from London, England

  @HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic

• 
  Dr Agnes Arnold-Forster (@agnesjuliet) reported 34 minutes ago from Camberwell, England

  I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔

• 
  Simon Monger, SCMP (He/Him) (@SimonMonger) reported 38 minutes ago from Poplar, England

  @Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...

• 
  Nuclear Summer (@lizardUnicorn) reported 38 minutes ago from London, England

  @Hyperoptic filled in a form online, but never submitted it because I wanted to check if I can get out of my current contract with BT. Now I'm getting bombarded with sales call from your team. WtAF?

• 
  Alex Pasfield (@The_Stockboy) reported 39 minutes ago from London, England

  @Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?

• 
  Kapali (@chawlakapali) reported 58 minutes ago from London, England

  @Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Andrea Robinson (@printsandjam) reported 6 minutes ago

  London-based friends here, do If any of you use Community Fibre or Hyperoptic? If so, could you let me know how happy you are with it? Any problems with set up or service? All feedback much appreciated!

• 
  Mer (@Choymer) reported 7 minutes ago

  @Hyperoptic Hi, from yesterday, suddenly I lost connection, turned off and on the router, today 17 min in a meeting call happened 5 times, I work from home and is impossible to work like this. Called your customer service but was told because I use the 5 instead of 2.4 GHz 1/2

• 
  jess (@Jessicaah___) reported 7 minutes ago

  Hyperoptic is the WORST wifi ever

• 
  JollyLeaf (@Comik99) reported 10 minutes ago

  @Hyperoptic no internet service in SE7 7FS. Multiple households are reporting issue. Do you know anything about it?

• 
  AKP (@witless_duck) reported 13 minutes ago

  @Hyperoptic how come your service quality standards have stooped so low? Paying 40GBP+ per month and yet the network outage has left me with no internet for the past 3 days. Cannot attend meetings, cannot do anything. Tech support requires waiting for 30 minutes.

• 
  Jesse Redman (@LFCBiiiiiiiitch) reported 14 minutes ago

  @Hyperoptic you are down

• 
  Marcelo Hidalgo (@mhmnat1) reported 15 minutes ago

  @Hyperoptic what’s going on with your service? You said maintenance this morning from 9am to 1pm (4hours) it’s 3:17 and still no service! Last time you made a “maintenance” I lost my service for 4 days!! 😡😡😡😡

• 
  Zoltan Csorba (@Csorba1Csorba) reported 17 minutes ago

  @Hyperoptic Ongoing outage since 11:30 yesterday at E3 4RW. Still no service or updates after almost 24 hours. Please investigate and provide an ETA.

• 
  Joe Makin (@joemakin86) reported 20 minutes ago

  @koenjideck Could not recommend hyperoptic enough not had a single issue with them and its chep to i get full 1000 fibire for 35 quid a month

• 
  DJ TOPSPIN - RIP PABZ (@WhoIsKwam) reported 20 minutes ago

  While everything else goes up in price, my broadband bill is going DOWN in price over the next 2 years - unreal work for the consumers from Hyperoptic honestly