Hyperoptic outages and service status in Southwark, England

Problems in the last 24 hours in Southwark, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Southwark, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Southwark, England

The most recent Hyperoptic outage reports came from the following cities: London, City of London, Southwark, and City of Westminster.

City	Problem Type	Report Time
London	Internet	12 hours ago
City of London	Wi-fi	3 days ago
Southwark	Internet	5 days ago
London	Wi-fi	6 days ago
London	Internet	6 days ago
London	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near Southwark, England

Latest outage, problems and issue reports in Southwark and nearby locations:

• 
  Nuclear Summer (@lizardUnicorn) reported 9 minutes ago from London, England

  @Hyperoptic filled in a form online, but never submitted it because I wanted to check if I can get out of my current contract with BT. Now I'm getting bombarded with sales call from your team. WtAF?

• 
  Kalpitha Reddy (@kalpitha_reddy) reported 19 minutes ago from Poplar, England

  @Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.

• 
  Alex Pasfield (@The_Stockboy) reported 20 minutes ago from London, England

  @Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?

• 
  Kapali (@chawlakapali) reported 20 minutes ago from London, England

  @Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.

• 
  Alex Pasfield (@The_Stockboy) reported 28 minutes ago from London, England

  @gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.

• 
  Kapali (@chawlakapali) reported 31 minutes ago from London, England

  @HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic

• 
  Simon Monger, SCMP (He/Him) (@SimonMonger) reported 49 minutes ago from Poplar, England

  @Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...

• 
  Dr Agnes Arnold-Forster (@agnesjuliet) reported 52 minutes ago from Camberwell, England

  I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔

• 
  Alex (@AlexRM) reported 55 minutes ago from Camberwell, England

  Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mabs Ahmed (@Mabs79) reported 4 minutes ago

  @londoncolly @Hyperoptic I am a @hyperoptic user been down since sat am. Am in SE London. Can't get through to them so frustrating

• 
  Chris Newton (@drchrisnewton) reported 6 minutes ago

  Wi-fi down for a second day. @Hyperoptic are very slow to respond, and won't even guarantee an engineer visit today. It looks like my time with this company won't be very long. Not good enough.

• 
  Xeu (@Xeu_uk) reported 7 minutes ago

  @Hyperoptic You provide speed tests on your website, but went the speed is 5% of what I pay for there isn't a means to propagate this into a support request. Is it simply there to confirm the service is performing horribly?

• 
  Ryan 🤠 (@Slimothy_James) reported 9 minutes ago

  Intermittent speeds as low as 0.35Kbps from @Hyperoptic for the last 3 weeks. Totally unusable service. Somehow the faster and more reliable of the two providers that actually cover my building so I can't switch, otherwise I would. Great job, guys.

• 
  M. (@mariucha77) reported 17 minutes ago

  @lulu_veganx @Hyperoptic @donedgley1 I’m having the same issue

• 
  🏳️‍🌈 Gavin Barrie 🏳️‍🌈 &✂️TQ+ (@jammach) reported 17 minutes ago

  @AussieBromo I pay £35 in Scotland for 1gig down / 1gig Up from Hyperoptic. Your costs and speeds are shocking.

• 
  Mo (@iPazooki) reported 19 minutes ago

  Think twice before signing with @Hyperoptic . Unresponsive customer support and zero respect for clients. When moving home, they charge full termination fees even if THEY can’t provide service at your new address. Terrible experience. Stay away! 🚫 #Broadband #Hyperoptic

• 
  Neil (@NRManc) reported 20 minutes ago

  Logged a formal complaint about breach of GDPR with @Hyperoptic and after a 3 week delay I receive an AI generated response (which can’t even figure out my name) which pretty much says we have no idea who you are so **** off. Appalling

• 
  Griffey (@Griffeyfc) reported 21 minutes ago

  What has happened to hyperoptic? Issues after issues as of late

• 
  michaela👑💋 (@michaelad1997) reported 21 minutes ago

  Someone give us a good WiFi provider. Currently with @Hyperoptic that is shocking, TV loads every 2 minutes. Also been with @virginmedia and NEVER again, shocking connection. So yeah an actual decent recommendation would be nice