Hyperoptic outages and service status in Southwark, England
Why is my Hyperoptic service not working?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Southwark come from postal codes SE1 and SE17 .
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
Problems in the last 24 hours in Southwark, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Southwark, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
- Internet (69%)
- Wi-fi (15%)
- Total Blackout (13%)
- E-mail (2%)
- Phone (1%)
Live Outage Map Near Southwark, England
The most recent Hyperoptic outage reports came from the following cities: London, Southwark, Ilford, Newham, Poplar, Croydon, Tower Hamlets, Hackney, Kensington, City of London, Camden Town, City of Westminster, and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Total Blackout | 2 days ago |
|
London
|
Internet | 2 days ago |
|
Southwark
|
Internet | 2 days ago |
|
London
|
Wi-fi | 2 days ago |
|
Ilford
|
Total Blackout | 2 days ago |
|
London
|
Internet | 2 days ago |
Community Discussion
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Hyperoptic Issues Reports Near Southwark, England
Latest outage, problems and issue reports in Southwark and nearby locations:
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Stamford Hill Estate (@FOSHgardens) reported from Hackney, England@SamPallis @Hyperoptic They’ve said they’ll call but nothing yet. We don’t know how many residents have signed up but it was pushed heavily via direct mail. We need to know what they mean by suspended. @Hyperoptic have covered the estate in wires so they must either use them or take them down.
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WhyIsItBuzzing (@BuzzingWhy) reported from Richmond, EnglandJust so we’re clear though I literally spent over 100 hours trying to download it because the Bt WiFi hotspot is awful and @Hyperoptic can’t seem to install my wifi despite it all being installed in my building... I know it’s a #FirstWorldProblem by try a pandemic with no WiFi...
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Stamford Hill Estate (@FOSHgardens) reported from Hackney, EnglandFrom @Hyperoptic “At this moment we cannot take installation orders on this site. While the system showed it as a live site (and it will be) it showed it prematurely. We will have to mark this site down, as we cannot finish the installation of service.”
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Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported from Harrow Weald, EnglandVery happy to see @OpenreachHelp and @HyperopticCS co-operating last night in Harrow to try and restore service. They would have succeeded were it not for Network Homes not providing staff to open the required wiring cupboard. Here's hoping they sort it out this AM. #Hyperoptic
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Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported from Harrow Weald, EnglandA repair team working on behalf of @networkhomesuk may have disrupted the physical connection for @Hyperoptic at Templar House, Harrow. @HyperopticCS have contacted Network Homes to gain access to restore access but the repairs team has gone home for the evening and will
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Pharaoh London Cosmetics UK (@pharaohlondonuk) reported from Stratford, England@Hyperoptic Customer for several years, received outstanding service.
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Stamford Hill Estate (@FOSHgardens) reported from Hackney, EnglandLooking forward to a message from @HyperopticCS. We were told that our service would start w/c 16 April. Can we have an update as that didn’t happen.@Hyperoptic
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Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England@HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!
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Steve Race (@steve_race) reported from Islington, England@vmrampulla @virginmedia @Hyperoptic Sadly had hyperoptic in my old flat, which was great and neither they nor G-Network are yet available on my street 🙄🙄🙄
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Simon Monger, SCMP (He/Him) (@SimonMonger) reported from Poplar, England@Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...
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Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England@Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic
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Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England@HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.
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Helmut Pflueger (@helmutpflueger) reported from Kingston upon Thames, England@Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?
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Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England@HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic
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• C A S P A R • (@caspararemi) reported from Lambeth, England@jameelamini It doesn’t help you but my guilting has just been hooked up to Hyperoptic and I am ✨excited✨
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Fursecroft (@Fursecroft) reported from Paddington, England@Hyperoptic service is intermittent in the w1h 5lf area
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Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported from Harrow Weald, England@HyperopticCS My @Hyperoptic WiFi has just stopped working and my ability to work from home has been severed. I understand you have problems but when are you going to make any announcements or provide updates
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Pete 🏳️🌈 🇨🇦 🇬🇧 🇪🇺 (@FinallyCanuck) reported from Bromley, England@JamesLeeC @Hyperoptic Wow. This is actually the first of heard of bad service from them. They must be better at hiding than most.
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Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported from Harrow Weald, England@Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah Clarke (@sarahkathryncl) reported@Hyperoptic Is the music and infuriating message intentional so customers put the phone down?
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Laura (@laura_h_87) reported@Hyperoptic PLEASE DO NOT TRUST THIS COMPANY! I had them come to install internet yesterday! Everything appears to be set up correctly yet I have no internet! Three hours and several technical engineers later no one can find what the problem is! No one has contacted me to fix it! Cowboy firm
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Sarah Clarke (@sarahkathryncl) reported@Hyperoptic Don't do it. Customer service times are a joke.
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Soul Sutras (Masala Podcast) (@Soul_Sutras) reported@Hyperoptic wants to charge £58.60 pm for bog-standard broadband. Nowhere on their website to change or cancel contract. I called them (after being on hold 20 mins!). They refused to cancel despite today being the last day of the contract. Have to pay £58.60 this month!
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Observer (@Observenow999) reported@Hyperoptic Is there a network outage in North Greenwich, London ? My internet has not been working for the last 1 hour
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Sarah Clarke (@sarahkathryncl) reported@Hyperoptic "We're currently experiencing higher than usual call volumes. We appreciate your patience as we work to assist you as quickly as possible." EVERY. 30. SECONDS. For over an hour. To try and fix YOUR error. Joke.
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Spyker (@SpykerLED) reported@Hyperoptic I'm trying to cancel my Internet as I'm leaving the country, I've been on hold 40 minutes, shall I just cancel the direct debit now instead?
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HARSH (@909harsh) reported@Hyperoptic I had a call with Stephen regarding the ongoing connectivity issues. Despite my having submitted sufficient evidence demonstrating repeated drop-offs to 1 Mbps?on a plan that promises 150 Mbps?he was unable or unwilling to acknowledge the problem. He appeared indifferent P1.
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Margaret Scratcher (@NotClaudine) reported@Hyperoptic PLS. I’m so tired of these issues with you guys. Why don’t you want me to have working internet???
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Lukesh Aute (@lukeshaute) reported@Hyperoptic I am on 150mbps plan and I don’t even get half of what I am paying for. My work is getting impacted. Raised ticket CS0517650 weeks ago but there is hardly any response. Tried calling and waited for 20mins…no one’s picking. Pathetic service.