Hyperoptic outages and service status in Southwark, England

Problems in the last 24 hours in Southwark, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Southwark, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Southwark, England

The most recent Hyperoptic outage reports came from the following cities: London, City of Westminster, Southwark, and Poplar.

City	Problem Type	Report Time
London	Internet	11 hours ago
City of Westminster	Total Blackout	6 days ago
London	Internet	7 days ago
London	Internet	8 days ago
London	Total Blackout	9 days ago
London	Wi-fi	9 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near Southwark, England

Latest outage, problems and issue reports in Southwark and nearby locations:

• 
  Alex Pasfield (@The_Stockboy) reported 23 seconds ago from London, England

  @gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.

• 
  Dr Agnes Arnold-Forster (@agnesjuliet) reported 55 seconds ago from Camberwell, England

  I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔

• 
  Kapali (@chawlakapali) reported 5 minutes ago from London, England

  @Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.

• 
  Kapali (@chawlakapali) reported 6 minutes ago from London, England

  @HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic

• 
  Nuclear Summer (@lizardUnicorn) reported 7 minutes ago from London, England

  @Hyperoptic filled in a form online, but never submitted it because I wanted to check if I can get out of my current contract with BT. Now I'm getting bombarded with sales call from your team. WtAF?

• 
  Simon Monger, SCMP (He/Him) (@SimonMonger) reported 11 minutes ago from Poplar, England

  @Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...

• 
  Alex Pasfield (@The_Stockboy) reported 17 minutes ago from London, England

  @Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?

• 
  Alex (@AlexRM) reported 36 minutes ago from Camberwell, England

  Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…

• 
  Kalpitha Reddy (@kalpitha_reddy) reported 52 minutes ago from Poplar, England

  @Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kullanari (@kullafox) reported 2 minutes ago

  @Hyperoptic do you have an update on when internet will be restored in HA4? Its been close to 4 hours since the outage and there’s no update from your end .

• 
  Konstantin Tkachuk (@Tkachuk_science) reported 2 minutes ago

  @Hyperoptic Hey folks, Your internet is not working tonight

• 
  J Jack (@joyjack) reported 3 minutes ago

  @Hyperoptic what's the issue now? 24 hrs unstable network without notice is cruel.

• 
  Tracey Bird (@BirdTbird) reported 5 minutes ago

  @Hyperoptic well another outage again in a matter of weeks. What’s going on???

• 
  Tony Costanza (@BarryDavid69562) reported 5 minutes ago

  @Hyperoptic no information from your support team and no internet for +7 hours in WC1X? You prompt people to contact customer support but all they say is “hopefully it will work soon”. Can we do better?

• 
  Nicky Hill (@nickyjanehill) reported 10 minutes ago

  Urrrgh got my new @Hyperoptic broadband installed not realising what a nightmare it would be to get all my smart devices connected. 4 hours with Amazon customer help and only one reconnected after very tricky technical instructions followed. Be warned if you have older devices!

• 
  Sprout (@temitopeandres) reported 11 minutes ago

  @theashrb £27pm for Hyperoptic. I have issues with their internet speed though.

• 
  Donato Capitella (@dcapitella) reported 11 minutes ago

  @Hyperoptic having another outage within 1 month ...

• 
  Ronald Anthony (@anth64369) reported 12 minutes ago

  @Hyperoptic probably one of the worst experiences we’ve been having after getting these guy!!! No customer support, no clue what’s wrong and we’ve been waiting for days now.

• 
  Shivers (@CicomoNosca) reported 23 minutes ago

  @theashrb Unfortunately I can't get Hyperoptic in my area, but I do pay £33 a month for 900mb down and like 100mb upload with EE. Still cheaper than Starlink. Not trying to knock the service because I have friends in rural areas who use it however it definitely isn't cheaper