Hyperoptic

Hyperoptic Outage Report in Southwark, Greater London, England

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The latest reports from users having issues in Southwark come from postal codes SE16.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Southwark, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Southwark and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Southwark, Greater London, England 02/08/2026 18:05

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Live Outage Map Near Southwark, Greater London, England

The most recent Hyperoptic outage reports came from the following cities: Ealing, Hackney, London, Southwark, Newham, Barking, City of London, Tower Hamlets, Poplar, Croydon, Greater London, City of Westminster, Hampstead and Waltham Forest.

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City Problem Type Report Time
United KingdomEaling Internet
United KingdomHackney Internet
United KingdomLondon Internet
United KingdomSouthwark E-mail
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Southwark, England

Latest outage, problems and issue reports in Southwark and nearby locations:

  • SOCYearwood Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported from Harrow Weald, England

    @Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.

  • hamidetekin Gezgin Kiz (@hamidetekin) reported from Stratford, England

    Our internet is not working at least for an hour! Can you provide an update @Hyperoptic

  • SOCYearwood Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported from Harrow Weald, England

    @HyperopticCS My @Hyperoptic WiFi has just stopped working and my ability to work from home has been severed. I understand you have problems but when are you going to make any announcements or provide updates

  • TheDenisORegan Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!

  • SOCYearwood Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported from Harrow Weald, England

    A repair team working on behalf of @networkhomesuk may have disrupted the physical connection for @Hyperoptic at Templar House, Harrow. @HyperopticCS have contacted Network Homes to gain access to restore access but the repairs team has gone home for the evening and will

  • hamidetekin Gezgin Kiz (@hamidetekin) reported from Stratford, England

    @JustAnAntiDepp1 @Hyperoptic No, still not working for me

  • kalpitha_reddy Kalpitha Reddy (@kalpitha_reddy) reported from Poplar, England

    @Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.

  • agnesjuliet Dr Agnes Arnold-Forster (@agnesjuliet) reported from Camberwell, England

    I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔

  • The_Stockboy Alex Pasfield (@The_Stockboy) reported from London, England

    @Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?

  • TheDenisORegan Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.

  • helmutpflueger Helmut Pflueger (@helmutpflueger) reported from Kingston upon Thames, England

    @Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?

  • Fursecroft Fursecroft (@Fursecroft) reported from Paddington, England

    @Hyperoptic service is intermittent in the w1h 5lf area

  • SOCYearwood Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported from Harrow Weald, England

    Very happy to see @OpenreachHelp and @HyperopticCS co-operating last night in Harrow to try and restore service. They would have succeeded were it not for Network Homes not providing staff to open the required wiring cupboard. Here's hoping they sort it out this AM. #Hyperoptic

  • pharaohlondonuk Pharaoh London Cosmetics UK (@pharaohlondonuk) reported from Stratford, England

    @Hyperoptic Customer for several years, received outstanding service.

  • TheDenisORegan Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic

  • SonOfCarl Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅ (@SonOfCarl) reported from Harrow Weald, England

    Hyperopic is down. Circa 11pm. Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic

  • SimonMonger Simon Monger, SCMP (He/Him) (@SimonMonger) reported from Poplar, England

    @Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...

  • The_Stockboy Alex Pasfield (@The_Stockboy) reported from London, England

    @gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.

  • TheDenisORegan Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic

  • heyoncar ON🚀 (@heyoncar) reported from Romford, England

    @Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @Uklawyer123 @freetoswitch @Hyperoptic 1/2 While we'd love to help, in our T&C we state that we guarantee service at the address where the account is opened. We can't guarantee that we can provide our services at other addresses in case you decide to move during the commitment period.

  • val_mun__ munvaleriy@gmail.com (@val_mun__) reported

    @HyperopticCS @Hyperoptic Hi, internet down in E14 for 2h now though message in my account page says it will be 4 minutes due to maintenance work. Also the works were supposed to be over by 12:30 now is 12:50, it is still down. Tried to call but cannot get through

  • Janet4tlc Jhan Jhan (@Janet4tlc) reported

    @Hyperoptic why do your advisors talk over customers, I have been waiting over 6 weeks for connection, my assignments are late as I have no connection and all I asked was for you to send a wayleave damn @IslingtonBC @NHGhousing suppose to be easy sort it out #notrocketscience

  • abC22595207 Zzzzzzz (@abC22595207) reported

    @samuelfurniss @Hyperoptic I’m having the same issue :( , in fieldhouse too.

  • ChrisehCS Chriseh (@ChrisehCS) reported

    @smooyacs @virginmedia Unless you can get Hyperoptic where you live, or BT true fibre, then you don't have much choice. If you raise multiple complaints with them then they will eventually help you. Took me a month of constant complaints before they fixed my line. Hyperoptic are fantastic though.

  • vera_rocha VERA ROCHA (@vera_rocha) reported

    @Hyperoptic so disappointed with this company. Huge lack of information between Engeneer and the customer service. I was told that my apartment is unserviceable while the whole building has Hyperoptic.

  • DEMIGOD_ROB DEMIGOD_ROB (@DEMIGOD_ROB) reported

    @Hyperoptic Hi, hyperoptic internet is down again in the N7 area. This is the 4th time in 6 weeks. Can I please get an update on what the problem is and when this will be resolved? These outages seem to be occurring on a weekly basis

  • shankz___ Josh (@shankz___) reported

    @smooyacs Hyperoptic, they are insane legit 0 issues in 7 months.

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @ananthjk @Hyperoptic @HyperopticCEO Hi, our Customer Care team provided all info they had at that moment, and we can see that our System Support team is involved and working on this case as well. Sorry for the delay, but we're sure that this will be resolved soon.

  • Muntazi10527790 Muntazir Mahdi (@Muntazi10527790) reported

    No one turned up . Messaged the engineer who confirmed appointment. He does not seem to remember and asked for address. After providing address still waiting for a response. PM to Hyperoptic support on twitter multiple times , no response. Is this how the service should be run?