Hyperoptic outages and service status in Southwark, England

Problems in the last 24 hours in Southwark, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Southwark, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Southwark, England

The most recent Hyperoptic outage reports came from the following cities: London, Southwark, Poplar, Tower Hamlets, and City of London.

City	Problem Type	Report Time
London	Total Blackout	48 minutes ago
Southwark	Internet	18 hours ago
London	Internet	18 hours ago
Southwark	Internet	4 days ago
London	Internet	8 days ago
Southwark	Internet	12 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Southwark, England

Latest outage, problems and issue reports in Southwark and nearby locations:

• 
  Dr Agnes Arnold-Forster (@agnesjuliet) reported 4 minutes ago from Camberwell, England

  I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔

• 
  Simon Monger, SCMP (He/Him) (@SimonMonger) reported 6 minutes ago from Poplar, England

  @Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...

• 
  Kalpitha Reddy (@kalpitha_reddy) reported 8 minutes ago from Poplar, England

  @Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.

• 
  Alex Pasfield (@The_Stockboy) reported 21 minutes ago from London, England

  @Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?

• 
  Alex (@AlexRM) reported 22 minutes ago from Camberwell, England

  Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…

• 
  Alex Pasfield (@The_Stockboy) reported 35 minutes ago from London, England

  @gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.

• 
  Nuclear Summer (@lizardUnicorn) reported 47 minutes ago from London, England

  @Hyperoptic filled in a form online, but never submitted it because I wanted to check if I can get out of my current contract with BT. Now I'm getting bombarded with sales call from your team. WtAF?

• 
  Kapali (@chawlakapali) reported 50 minutes ago from London, England

  @Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.

• 
  Kapali (@chawlakapali) reported 57 minutes ago from London, England

  @HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Stuart Hazeldine (@stuarthazeldine) reported 2 minutes ago

  @Hyperoptic Comms re: today’s outage have been nothing short of abysmal. 1 text at midday then 9 hrs of silence. We had to scour Reddit to get info from 1 of your engineers. Do you have even have a comms team or did you cut them to save £££? Are they on holiday? SHOCKING.

• 
  Kurt Robson (@KurtRobsonn) reported 4 minutes ago

  So @Hyperoptic is down AGAIN in London. SORT IT OUT. Shouldn’t be paying this much for it to be going out every other week (position number 12 in queue though)

• 
  Darán 🏆LFCCHAMP20NS🏆 (@DazLFC79) reported 6 minutes ago

  @MoneySavingExp Been with @Hyperoptic for 7 years, loyal to a fault yet my charges go up every year while I see new customers only pay less than half for exactly same service. Appalling. There needs to be legislation to stop this inequity, deeply unfair & greedy. Complaining gets nowhere either

• 
  Janaka Abeywardhana (@janaka_a) reported 7 minutes ago

  @Hyperoptic position 158 in the telephone support queue!!! what a joke!

• 
  Zakaria Mahmud (@zmahmud17) reported 8 minutes ago

  @Hyperoptic some part of E14 area broadband not working more than an hour now. What's going on??

• 
  James Nicholls (@jamesjnicholls) reported 12 minutes ago

  @tpilla @CryptoCap97 @Hyperoptic He was wrong about the numbers - the outage was also in Gloucester where I am, Cheltenham, and somewhere else according to the automated message I got when I called. Doesn't seem like they pass information between departments very well!

• 
  James Nicholls (@jamesjnicholls) reported 15 minutes ago

  @SanchoMagnifico @Hyperoptic It's totally unacceptable. We used to be on Virgin Media and whilst their service was mostly crap, they at least provided regular updates for outages!

• 
  Simon (@NibblyPig) reported 16 minutes ago

  @theashrb Hyperoptic is severely limited to specific blocks of flats in urban areas and isn't available elsewhere. **** comparison.

• 
  AbPMet (@AbPMet) reported 20 minutes ago

  @Hyperoptic Still down SE18. Down since yesterday 7:20pm

• 
  Katherine Lovell (@katherinelovell) reported 20 minutes ago

  @Hyperoptic why is my WiFi not working 2 days in a row?!