Hyperoptic Outage Report in Harrow Weald, Greater London, England
No problems detected
If you are having issues, please submit a report below.
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Problems in the last 24 hours in Harrow Weald, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Harrow Weald and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
-
Internet (75%)
-
Wi-fi (12%)
-
Total Blackout (9%)
-
E-mail (3%)
-
TV (1%)
Live Outage Map Near Harrow Weald, Greater London, England
The most recent Hyperoptic outage reports came from the following cities: Southwark, London, Tower Hamlets, Enfield Town, Ealing, Radlett, Paddington, Tottenham, Bermondsey, Acton, Islington, City of Westminster, Kensington, Colindale and Watford.
City | Problem Type | Report Time |
---|---|---|
Southwark | Internet | |
London | Internet | |
Tower Hamlets | Wi-fi | |
London | Internet | |
Enfield Town | Total Blackout | |
London | Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Harrow Weald, England
Latest outage, problems and issue reports in Harrow Weald and nearby locations:
-
Alex
(@AlexRM) reported
from
Camberwell, England
Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…
-
Son of Carl 🇧🇧🇯🇲✊🏾💙
(@SOCYearwood) reported
from
Harrow Weald, England
A repair team working on behalf of @networkhomesuk may have disrupted the physical connection for @Hyperoptic at Templar House, Harrow. @HyperopticCS have contacted Network Homes to gain access to restore access but the repairs team has gone home for the evening and will
-
Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!
-
LUCA
(@Gianluca_Leo) reported
from
Barnet, England
@turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst
-
Dr Agnes Arnold-Forster
(@agnesjuliet) reported
from
Camberwell, England
I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔
-
Abhijit Majumdar
(@AM_UK19BONG) reported
from
Hillingdon, England
@Hyperoptic Hyperoptic policies are horrible for the customers. I have been withbthem for a year and looks like their only goal is making customers life misreable rather than improving service.
-
aeris daddy
(@thekuntz69) reported
from
Barnet, England
Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.
-
Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅
(@SonOfCarl) reported
from
Harrow Weald, England
Hyperopic is down. Circa 11pm. Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic
-
Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic
-
aeris daddy
(@thekuntz69) reported
from
Barnet, England
So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.
-
aeris daddy
(@thekuntz69) reported
from
Barnet, England
So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.
-
Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
-
Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic
-
LUCA
(@Gianluca_Leo) reported
from
Barnet, England
FYI, never use @Hyperoptic
-
Abhijit Majumdar
(@AM_UK19BONG) reported
from
Hillingdon, England
@HyperopticCS @Hyperoptic . I have to change address after staying with ypu for 1 year. The new address they can not provide service. Now you want me to pay for remaining term. This is unethical.
-
Fursecroft
(@Fursecroft) reported
from
Paddington, England
@Hyperoptic service is intermittent in the w1h 5lf area
-
Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
-
Son of Carl 🇧🇧🇯🇲✊🏾💙
(@SOCYearwood) reported
from
Harrow Weald, England
@Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.
-
Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.
-
Son of Carl 🇧🇧🇯🇲✊🏾💙
(@SOCYearwood) reported
from
Harrow Weald, England
Very happy to see @OpenreachHelp and @HyperopticCS co-operating last night in Harrow to try and restore service. They would have succeeded were it not for Network Homes not providing staff to open the required wiring cupboard. Here's hoping they sort it out this AM. #Hyperoptic
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
-
"Doctor" Thunderdome
(@DrThunderdome) reported
@PyrionFlax @Hyperoptic And I'm guessing you also have to keep paying the same rates for the service you're supposed to be getting?
-
Vivek
(@xZPRUntaojgAHOT) reported
I’ve provided all the necessary informations every time I called. Talked to customer service over the phone and chat thrice but all the false promises. I can’t work from home due to this. Hope I kept back up virgin media plan. Never knew @HyperopticCS @Hyperoptic this bad.
-
Alex 🥔
(@Almc_11) reported
@PyrionFlax @Hyperoptic Generally ISP's can change the SNR of an individual line to provide more stability at the cost of less speed. Generally something that is done for residents further away from the telephone exchange. This is VM's infrastructure though, not sure if this is within their remit.
-
jack cavell
(@jackcavell) reported
not sure what’s happened to @Hyperoptic in the last month or so. but we can barely even watch netflix and they don’t seem to be helping the issue
-
Kiran Fatima
(@KFatima27) reported
@Hyperoptic The internet in my area is down again for the second time this year. Any time frame as to when we can expect it to be up and running again?
-
SlightlyAskew
(@slightly76) reported
@robokarla @PyrionFlax @Hyperoptic Just kept complaining and getting engineers out. The engineers seem much more invested in solving the problems than the people on the phone so, so I think the key thing is to get an engineer stood in front of you
-
Jay Taylor
(@jaytay1or) reported
@thisisAlanTurk I would avoid Three like the plague, frankly. I had a terrible time with them. Download speeds were snail pace. Poor customer service. I’d try to get Hyperoptic or Community Fibre if I were you :)
-
JitanEDM
(@JitanEDM) reported
@Desborough9John @Hyperoptic These guys are the worst support, looks like they have only new people who have no clue what to report or log or do most of the time. I’m on day 18, engineer finally came yesterday and said someone had completely messed around with the wires in the central bit of the building.
-
Murray Crane 🌸
(@PantsManUK) reported
@PyrionFlax @Hyperoptic @hyperoptic cannot start offering service to "smaller properties" soon enough. I understand their business model, but that doesn't mean that I don't miss their rock solid service every single day under "current service provider" (no names, no dog pile, but they know who they are)
-
SlarkChamp
(@ShiranuiDotA) reported
@sheepsticked @PyrionFlax @Hyperoptic They keep cockteasing me by emailing that they're rolling out in my area, but never in my actual flat.