Hyperoptic

Hyperoptic Outage Report in Hillingdon, Greater London, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Hillingdon, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Hillingdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Hillingdon, Greater London, England 06/04/2025 13:50

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (69%)

    Internet (69%)

  2. Total Blackout (16%)

    Total Blackout (16%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. E-mail (3%)

    E-mail (3%)

Live Outage Map Near Hillingdon, Greater London, England

The most recent Hyperoptic outage reports came from the following cities: London, Ealing, Wandsworth, Slough, Northolt, Wembley, Hayes, Radlett, Paddington, Finchley, Hammersmith, Amersham, Fulham, Watford and Hampstead.

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City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomEaling Internet
United KingdomLondon Internet
United KingdomWandsworth Internet
United KingdomWandsworth Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Hillingdon, England

Latest outage, problems and issue reports in Hillingdon and nearby locations:

  • AM_UK19BONG Abhijit Majumdar (@AM_UK19BONG) reported from Hillingdon, England

    @Hyperoptic Hyperoptic policies are horrible for the customers. I have been withbthem for a year and looks like their only goal is making customers life misreable rather than improving service.

  • TheDenisORegan Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic

  • thekuntz69 aeris daddy (@thekuntz69) reported from Barnet, England

    So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.

  • thekuntz69 aeris daddy (@thekuntz69) reported from Barnet, England

    And of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.

  • AM_UK19BONG Abhijit Majumdar (@AM_UK19BONG) reported from Hillingdon, England

    @HyperopticCS @Hyperoptic . I have to change address after staying with ypu for 1 year. The new address they can not provide service. Now you want me to pay for remaining term. This is unethical.

  • chawlakapali Kapali (@chawlakapali) reported from London, England

    @Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.

  • Fursecroft Fursecroft (@Fursecroft) reported from Paddington, England

    @Hyperoptic service is intermittent in the w1h 5lf area

  • SOCYearwood Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported from Harrow Weald, England

    @Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.

  • SonOfCarl Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅ (@SonOfCarl) reported from Harrow Weald, England

    Hyperopic is down. Circa 11pm. Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic

  • erossiniuk Henry (@erossiniuk) reported from Wandsworth, England

    @Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling

  • Gianluca_Leo LUCA (@Gianluca_Leo) reported from Barnet, England

    @turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst

  • Gianluca_Leo LUCA (@Gianluca_Leo) reported from Barnet, England

    FYI, never use @Hyperoptic

  • thekuntz69 aeris daddy (@thekuntz69) reported from Barnet, England

    So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.

  • erossiniuk Henry (@erossiniuk) reported from Wandsworth, England

    @Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?

  • The_Stockboy Alex Pasfield (@The_Stockboy) reported from London, England

    @Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?

  • TheDenisORegan Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!

  • erossiniuk Henry (@erossiniuk) reported from Wandsworth, England

    @Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?

  • The_Stockboy Alex Pasfield (@The_Stockboy) reported from London, England

    @gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.

  • chawlakapali Kapali (@chawlakapali) reported from London, England

    @HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic

  • thekuntz69 aeris daddy (@thekuntz69) reported from Barnet, England

    Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • howard_jones Howard Jones (@howard_jones) reported

    Mid-contract price rises are the latest toxic revenue in telecoms. Awful behaviour. I railed against it whilst I was at BT and Vodafone, but they’re both addicted to the revenue. Hyperoptic doesn’t do this - and we do everything we can to protect consumers from the firms that do

  • error_no_entity ENOENT (@error_no_entity) reported

    @HyperopticCS Well, it's 3 days since I lost internet and in that time @CommunityFibre has installed a new line, found a problem and sent engineers on the same day to get it fixed. Still waiting for @Hyperoptic to send an engineer for the original line.

  • 1Ccuse 1 (@1Ccuse) reported

    @Hyperoptic @HyperopticCS are the biggest pile of shite. Wifi is unbelievably slow despite paying a fortune for a decent package (500mb). WiFi has stopped working so they disable online chat and no one is answering calls. Absolute joke of a company.

  • f_akca Fatih (@f_akca) reported

    @Hyperoptic @HyperopticCS Your network still don't give me IPv6 address. It is NOT related with my router or computer configuration. Your network routers/switches are not configured properly to provide IPv6. Can you please fix it?

  • aknmc_ 🥲 (@aknmc_) reported

    Imagine calling @Hyperoptic for help on something really simple and now my entire internet is down😩😩 wtf

  • chonchol91 Ruhel (@chonchol91) reported

    Hi @Hyperoptic/ @virginmedia can you please hurry up and provide internet service in my area. I’m sick and tired of the **** service by @bt_uk!

  • ThatProgrammer ThatProgrammer (@ThatProgrammer) reported

    @ancr_cotswold @Hyperoptic @ChooseUK Just saw this now due to a new reply. Personally, I believe that if you can't afford to get a whole device to provide an LTE Backup like I have, it's no excuse you had to miss an online meeting due to the wifi being down when mobile data is mainstream nowadays.

  • EllieAtko Ellie Atkinson (@EllieAtko) reported

    @Hyperoptic - wifi down again.. second time this month! My husband is freelance and now will not get paid today just like last time. Two days of pay down :( Recognise you do what you can but this is really painful! Any support would be appreciated.

  • chonchol91 Ruhel (@chonchol91) reported

    Hi @Hyperoptic/ @virginmedia can you please hurry up and provide internet service in my area. I’m sick and tired of the **** service by @BTSupporrt!

  • morrissey_73 jay david (@morrissey_73) reported

    @Hyperoptic Shame that hyperoptic was installed yesterday and already doesnt work., meaning i cant squad up. Humph!! Go fast more like go slow