Hyperoptic Outage Report in Poplar, Greater London, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Poplar, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Poplar and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (68%)
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Total Blackout (15%)
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Wi-fi (13%)
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E-mail (5%)
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TV (%)
Live Outage Map Near Poplar, Greater London, England
The most recent Hyperoptic outage reports came from the following cities: Hackney, Croydon, Tottenham, Paddington, London, Tower Hamlets, Harringay, Wood Green, Mitcham, Southwark, Islington, City of Westminster, Fulham, Leyton and Carshalton.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| Croydon |
Internet | |
| Tottenham |
Internet | |
| Paddington |
Internet | |
| London |
Internet | |
| Croydon |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Poplar, England
Latest outage, problems and issue reports in Poplar and nearby locations:
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling
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Alex
(@AlexRM) reported
from
Camberwell, England
Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…
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Pharaoh London Cosmetics UK
(@pharaohlondonuk) reported
from
Stratford, England
@Hyperoptic Customer for several years, received outstanding service.
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LUCA
(@Gianluca_Leo) reported
from
Barnet, England
@turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst
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ON🚀
(@heyoncar) reported
from
Romford, England
@Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
And of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
Our internet is not working at least for an hour! Can you provide an update @Hyperoptic
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Kapali
(@chawlakapali) reported
from
London, England
@HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
@JustAnAntiDepp1 @Hyperoptic No, still not working for me
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Kapali
(@chawlakapali) reported
from
London, England
@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
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Kalpitha Reddy
(@kalpitha_reddy) reported
from
Poplar, England
@Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.
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LUCA
(@Gianluca_Leo) reported
from
Barnet, England
FYI, never use @Hyperoptic
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.
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Dr Agnes Arnold-Forster
(@agnesjuliet) reported
from
Camberwell, England
I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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Fursecroft
(@Fursecroft) reported
from
Paddington, England
@Hyperoptic service is intermittent in the w1h 5lf area
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Simon Monger, SCMP (He/Him)
(@SimonMonger) reported
from
Poplar, England
@Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Angelica Matota
(@angelica_matota) reported
@virginmedia @Hyperoptic I’ve switched my virgin services to hyper optic on 11/2 virgin has been billing me since 11/2 and refusing to cancel the account without a minimum payment of £140. I’m not willing to pay money for services I haven’t used!! It’s unfair!!
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Houston Robertson
(@fallenpromo) reported
@virginmedia The whole thing! on your site theres no way of checking what service could be received anywhere. Its buried and then theres not an immediate checker like @bt or @Hyperoptic. seriously poor there
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SweervyWine
(@sweervywine) reported
@Hyperoptic broadband down for almost 8 hours now. Very disruptive. Please fix it.
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Gemma Goggin
(@TheGoggin) reported
@Hyperoptic We did join you. But it’s super slow despite new router and husband keeps calling to speak to someone but the wait times are too long 😬
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....
(@milade07) reported
@Hyperoptic please can we get some details about the internet issues going on today?
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Sonia Sharma
(@SoniaMUArtist) reported
@ADT so apparently ADT have never heard of @Hyperoptic as an internet provider and so it’s not compatible with their alarms! Interesting. Maybe I’ll change my alarm company to one not stuck in time. Ridiculous
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Mark Parker
(@MarkParker01690) reported
- only signed up with @Hyperoptic less than two weeks ago and already it’s looking like a second extended outage in the M5 area. Hardly an encouraging start. . .
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Roi Perez
(@roiontech) reported
It's kinda funny how many ads I see for new broadband companies like @CommunityFibre and @Hyperoptic but none available in my area yet. I guess I'm aware of the service which is good for them but am left to be a sad pup that can't sign up for any of them :(
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Heartless Kayy
(@iHeartless_Kayy) reported
@Sonia19020057 @Hyperoptic Sorry to hear that, I've had iasue too but they've always try to help and solved my problems almost immediately. I've been with them for over two years and still keep my words, they are great.
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Joe Ware
(@wareisjoe) reported
@Hyperoptic Hi. Internet in Bow Quarter is down. Any idea when it will be back up?