Hyperoptic Outage Report in Brentford, Greater London, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Brentford, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Brentford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (69%)
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Total Blackout (13%)
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Wi-fi (13%)
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E-mail (4%)
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TV (%)
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Phone (%)
Live Outage Map Near Brentford, Greater London, England
The most recent Hyperoptic outage reports came from the following cities: London, Hayes, Hackney, Croydon, Tower Hamlets, Holborn, Hounslow, Greenford, Ealing, Weybridge, Islington, City of Westminster, Southwark, Paddington and Northolt.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| Hayes |
Wi-fi | |
| Hackney |
Phone | |
| Croydon |
Internet | |
| London |
Internet | |
| Tower Hamlets |
Internet |
Community Discussion
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Hyperoptic Issues Reports Near Brentford, England
Latest outage, problems and issue reports in Brentford and nearby locations:
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Alex
(@AlexRM) reported
from
Camberwell, England
Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!
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LUCA
(@Gianluca_Leo) reported
from
Barnet, England
@turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.
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Abhijit Majumdar
(@AM_UK19BONG) reported
from
Hillingdon, England
@HyperopticCS @Hyperoptic . I have to change address after staying with ypu for 1 year. The new address they can not provide service. Now you want me to pay for remaining term. This is unethical.
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Kapali
(@chawlakapali) reported
from
London, England
@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
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Abhijit Majumdar
(@AM_UK19BONG) reported
from
Hillingdon, England
@Hyperoptic Hyperoptic policies are horrible for the customers. I have been withbthem for a year and looks like their only goal is making customers life misreable rather than improving service.
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Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅
(@SonOfCarl) reported
from
Harrow Weald, England
Hyperopic is down. Circa 11pm. Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic
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Fursecroft
(@Fursecroft) reported
from
Paddington, England
@Hyperoptic service is intermittent in the w1h 5lf area
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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Dr Agnes Arnold-Forster
(@agnesjuliet) reported
from
Camberwell, England
I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
And of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.
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Son of Carl 🇧🇧🇯🇲✊🏾💙
(@SOCYearwood) reported
from
Harrow Weald, England
@Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.
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LUCA
(@Gianluca_Leo) reported
from
Barnet, England
FYI, never use @Hyperoptic
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Norman Lockley
(@NormanLockley) reported
Hey, @HyperopticCS I submitted a support query through my account on the Hyperoptic website over 2 weeks ago. No response/acknowledgement. Has that support channel been closed?
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Jesús Bracamonte
(@JesusFr) reported
@HyperopticCS @Hyperoptic Oh wow, so you are saying that because I have a complaint open I will be unable to get support and updates on my case? I do not see this reflected on your Complaints Code of Practice. Please clarify where this is stipulated.
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JitanEDM
(@JitanEDM) reported
@tjeffwilson @Hyperoptic @EE It’s sounding more and more like I should chargeback on charge and cancel direct debit payments and switch to another provider asap.
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Ellis Crawford
(@DrEllisCrawford) reported
I'm off to Cambridge for work but our bathroom is still without water. @Hyperoptic and their contractor, Pioneer, seem more interested in arguing over whose fault it is, and that I refer to that correctly, rather than fixing the issue. Having to arrange all call outs myself.
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JitanEDM
(@JitanEDM) reported
@HyperopticCS @Hyperoptic @virginmedia All while I am getting 0 service!! And have just been billed!!
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Martha
(@marthaparryx) reported
@Hyperoptic My Wi-Fi has been down for a week and I’ve called you 6 times. No one ever picks up
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Lee Jones
(@thisleejones) reported
@HyperopticCS You customer satisfaction team are anything but satisfying. They aren’t reply to emails, which is the overall concern, additionally you had the 10 business days requested and are yet to report back. You miss the point, @Hyperoptic give #poorcustomerservice and #poorcustomerxp
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JitanEDM
(@JitanEDM) reported
At this point I’m considering just signing up to @virginmedia will probably get it installed faster than @Hyperoptic will fix my internet.
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philippe polleux
(@philippepolleux) reported
Dear @Hyperoptic . I complained because I don't have internet since I switched to your company. Installation was done on the 17th of September. I received a response telling me I can wait another 10 days to get an answer. Is that really your customer service level. Impressive !
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Navid Kabuli
(@nkabuli) reported
@HyperopticCS @Hyperoptic Is this how it works? Keep promising me things will be sorted then essentially say I am free to leave if not satisfied? Your CS agent Milan has been great on the phone, but it seems your systems team is the problem. Have you seen your recent reviews?