Hyperoptic outages and service status in Brentford, England

Problems in the last 24 hours in Brentford, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Brentford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Brentford, England

The most recent Hyperoptic outage reports came from the following cities: Hammersmith, Southall, and Kensington.

City	Problem Type	Report Time
Hammersmith	Internet	5 days ago
Southall	Internet	11 days ago
Kensington	Internet	1 month ago
Southall	Wi-fi	2 months ago
Ealing	Internet	3 months ago
Wandsworth	Internet	5 months ago

Nearby cities with recent reports

Community Discussion

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Hyperoptic Issues Reports Near Brentford, England

Latest outage, problems and issue reports in Brentford and nearby locations:

• 
  Fursecroft (@Fursecroft) reported 6 minutes ago from Paddington, England

  @Hyperoptic service is intermittent in the w1h 5lf area

• 
  Henry (@erossiniuk) reported 10 minutes ago from Wandsworth, England

  @Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling

• 
  Denis O'Regan (@TheDenisORegan) reported 15 minutes ago from Hammersmith, England

  @HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!

• 
  Henry (@erossiniuk) reported 17 minutes ago from Wandsworth, England

  @Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?

• 
  Henry (@erossiniuk) reported 19 minutes ago from Wandsworth, England

  @Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?

• 
  WhyIsItBuzzing (@BuzzingWhy) reported 20 minutes ago from Richmond, England

  Just so we’re clear though I literally spent over 100 hours trying to download it because the Bt WiFi hotspot is awful and @Hyperoptic can’t seem to install my wifi despite it all being installed in my building... I know it’s a #FirstWorldProblem by try a pandemic with no WiFi...

• 
  Denis O'Regan (@TheDenisORegan) reported 21 minutes ago from Hammersmith, England

  @Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic

• 
  Gabor (@GaborPfalzer) reported 43 minutes ago from Kensington, England

  @BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, that’s why we kept it in the new one, but the customer service is a joke. Had @Hyperoptic once, was absolutely brilliant. Too bad it’s rarely available.

• 
  Helmut Pflueger (@helmutpflueger) reported 45 minutes ago from Kingston upon Thames, England

  @Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?

• 
  Denis O'Regan (@TheDenisORegan) reported 53 minutes ago from Hammersmith, England

  @HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.

• 
  Denis O'Regan (@TheDenisORegan) reported 56 minutes ago from Hammersmith, England

  @HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Flowerbomb212 (@Flowerbomb212) reported 6 minutes ago

  @Hyperoptic you’re not experiencing a higher than normal volume of calls. Your renewals team are most likely offline. Why don’t you say that instead of lying, especially to customers who are looking to potentially cancel? Shambolic service.

• 
  Andrea Robinson (@printsandjam) reported 6 minutes ago

  London-based friends here, do If any of you use Community Fibre or Hyperoptic? If so, could you let me know how happy you are with it? Any problems with set up or service? All feedback much appreciated!

• 
  James Nicholls (@jamesjnicholls) reported 7 minutes ago

  @SanchoMagnifico @Hyperoptic It's totally unacceptable. We used to be on Virgin Media and whilst their service was mostly crap, they at least provided regular updates for outages!

• 
  Kevin Burke (@kevbur123) reported 8 minutes ago

  @Hyperoptic please help with an email I sent customer services please case number CS1033295. I am anxious to resolve this and be able to enjoy hyperoptic again.

• 
  Tracey Bird (@BirdTbird) reported 9 minutes ago

  @Hyperoptic well another outage again in a matter of weeks. What’s going on???

• 
  𝔙𝔦𝔩𝔩𝔞𝔦𝔫𝔢𝔩𝔩𝔢 ✨ (@tang0ic3bl4st) reported 15 minutes ago

  Guessing @Hyperoptic is down in most of London but the sounds of it?

• 
  Motoke of Lagos (@Motoke_OG) reported 19 minutes ago

  Hyperoptic would be the death of me. They’re the only ones that are giving me trouble sigh.

• 
  Esther (@EstherAkinRN) reported 19 minutes ago

  @MartinSLewis Sky broadband wouldn’t budge for slow speeds very expensive so went Hyperoptic’s for less than half the price and much faster

• 
  Marisa Peek (@TheOneMarisa) reported 19 minutes ago

  @Hyperoptic our service has been disrupted since Saturday. @Ofcom regulations state compensation is due if not resumed within 2 working days. Your “support” tells me they conveniently found a ‘new fault’ as of end of 2nd working day and you are restarting the clock. #ScamAlert

• 
  Dan Scott (@DanJPScott) reported 19 minutes ago

  @Hyperoptic our internet is down and we can’t get your support chat to work, can you help