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Hyperoptic

Hyperoptic Outage Report in Brentford, Greater London, England

Why is my Hyperoptic service not working?

No problems detected

If you are having issues, please submit a report below.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Full Outage Map

Problems in the last 24 hours in Brentford, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Brentford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  • 72% Internet (72%)
  • 15% Wi-fi (15%)
  • 10% Total Blackout (10%)
  • 2% E-mail (2%)
  • 1% Phone (1%)

Live Outage Map Near Brentford, England

The most recent Hyperoptic outage reports came from the following cities: Croydon, London, Tower Hamlets, Hackney, Kensington, City of London, Southall, Southwark, Camden Town, City of Westminster, and Ealing.

CityProblem TypeReport Time
Croydon Wi-fi 3 days ago
London Wi-fi 4 days ago
London Internet 6 days ago
Tower Hamlets Wi-fi 7 days ago
London Total Blackout 8 days ago
Hackney Internet 9 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Brentford, England

Latest outage, problems and issue reports in Brentford and nearby locations:

  • AM_UK19BONG
    Abhijit Majumdar (@AM_UK19BONG) reported from Hillingdon, England

    @HyperopticCS @Hyperoptic . I have to change address after staying with ypu for 1 year. The new address they can not provide service. Now you want me to pay for remaining term. This is unethical.

  • TheDenisORegan
    Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic

  • TheDenisORegan
    Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic

  • SOCYearwood
    Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported from Harrow Weald, England

    @Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.

  • The_Stockboy
    Alex Pasfield (@The_Stockboy) reported from London, England

    @gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.

  • TheDenisORegan
    Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!

  • BuzzingWhy
    WhyIsItBuzzing (@BuzzingWhy) reported from Richmond, England

    Just so we’re clear though I literally spent over 100 hours trying to download it because the Bt WiFi hotspot is awful and @Hyperoptic can’t seem to install my wifi despite it all being installed in my building... I know it’s a #FirstWorldProblem by try a pandemic with no WiFi...

  • SOCYearwood
    Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported from Harrow Weald, England

    @HyperopticCS My @Hyperoptic WiFi has just stopped working and my ability to work from home has been severed. I understand you have problems but when are you going to make any announcements or provide updates

  • agnesjuliet
    Dr Agnes Arnold-Forster (@agnesjuliet) reported from Camberwell, England

    I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔

  • steve_race
    Steve Race (@steve_race) reported from Islington, England

    @vmrampulla @virginmedia @Hyperoptic Sadly had hyperoptic in my old flat, which was great and neither they nor G-Network are yet available on my street 🙄🙄🙄

  • SOCYearwood
    Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported from Harrow Weald, England

    Very happy to see @OpenreachHelp and @HyperopticCS co-operating last night in Harrow to try and restore service. They would have succeeded were it not for Network Homes not providing staff to open the required wiring cupboard. Here's hoping they sort it out this AM. #Hyperoptic

  • The_Stockboy
    Alex Pasfield (@The_Stockboy) reported from London, England

    @Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?

  • SOCYearwood
    Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported from Harrow Weald, England

    A repair team working on behalf of @networkhomesuk may have disrupted the physical connection for @Hyperoptic at Templar House, Harrow. @HyperopticCS have contacted Network Homes to gain access to restore access but the repairs team has gone home for the evening and will

  • Gianluca_Leo
    LUCA (@Gianluca_Leo) reported from Barnet, England

    FYI, never use @Hyperoptic

  • helmutpflueger
    Helmut Pflueger (@helmutpflueger) reported from Kingston upon Thames, England

    @Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?

  • Gianluca_Leo
    LUCA (@Gianluca_Leo) reported from Barnet, England

    @turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst

  • Fursecroft
    Fursecroft (@Fursecroft) reported from Paddington, England

    @Hyperoptic service is intermittent in the w1h 5lf area

  • SonOfCarl
    Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅ (@SonOfCarl) reported from Harrow Weald, England

    Hyperopic is down. Circa 11pm. Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic

  • TheDenisORegan
    Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.

  • AM_UK19BONG
    Abhijit Majumdar (@AM_UK19BONG) reported from Hillingdon, England

    @Hyperoptic Hyperoptic policies are horrible for the customers. I have been withbthem for a year and looks like their only goal is making customers life misreable rather than improving service.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • sarveenchester
    Chester (@sarveenchester) reported

    @HyperopticCS @Hyperoptic what on earth is happening. Connectivity has been down since last night…

  • Nai__xo
    Nai. (@Nai__xo) reported

    @MsLolade_ @Hyperoptic Oh damn. We use them for work and they’re not tooo bad. If you are gonna switch, stay faaar away from TalkTalk pls worst service

  • IAmAGiantMonkey
    Matt Hughes (@IAmAGiantMonkey) reported

    @Hyperoptic Genuinely unimpressed. Had a few issues with Sky and BT before but at times it genuinely feels like you want us to have to fight to be able to use you as our ISP. What kind of company finds an issue when installing something and rather than say anything, just leaves?

  • chama98
    Heavy Little Lights (@chama98) reported

    @virginmedia @richie_rich77 One of the reasons why I went with @Hyperoptic excellent service and customer care. See if its in your part of town. If Virgin are messing around cancel within the 14 day period.

  • MattarOfFact
    🌖 Patrão ⛓️🕸️ (@MattarOfFact) reported

    Avoid @Hyperoptic at all costs. Worst broadband I've ever had. @HyperopticCS I've been on hold for 20 minutes just trying to cancel this crap - can't even get that right.

  • RobG_91_
    RG (@RobG_91_) reported

    @Hyperoptic I have continuously tried reaching you to have your engineer remove his van from my driveway. My car is blocked in. I'm not a customer!!! It's been 3 hours. Your staff are unhelpful and quite frankly rude. A truly awful business!! Avoid at all costs.

  • IAmAGiantMonkey
    Matt Hughes (@IAmAGiantMonkey) reported

    @Hyperoptic Oh, FWIW, we’ve emailed and phoned several times. No-one ever seems sure what’s going on and we never actually get any answers.

  • LordShaxxy
    𝙻𝚘𝚛𝚍 𝚂𝚑𝚊𝚡𝚡𝚢 𝙸𝙸𝙸 💀 (@LordShaxxy) reported

    @HyperopticCS @IAmAGiantMonkey He never told us there was any issues. Turns out I caught him driving back later on he didn’t knock on I chased him down to be told he’ll need to come back the next day. Maybe? I have no time slot and this is nothing official from Hyperoptic. Who am I letting in my house?!?!

  • swagatsourav
    Swagat Sourav (@swagatsourav) reported

    @virginmedia It’s not about being unhappy , it’s the manner in which the whole issue is being dealt past a week now. Looks like VM is more interested in closing tickets rather than putting permanent fixes. Can’t wait for provider’s like @Hyperoptic & @CommunityFibre in the area

  • weeshubbasworld
    🏳️‍🌈Wee Shubba (She/Her)🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@weeshubbasworld) reported

    @Hyperoptic WiFi has been down all night. But service checker thing is on green.......... #wifidown #hyperopticdown