Hyperoptic Outage Report in Brentford, Greater London, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Problems in the last 24 hours in Brentford, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Brentford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
- Internet (71%)
- Wi-fi (15%)
- Total Blackout (11%)
- E-mail (2%)
- Phone (1%)
Live Outage Map Near Brentford, England
The most recent Hyperoptic outage reports came from the following cities: London, Southwark, Croydon, Tower Hamlets, Hackney, Kensington, City of London, Southall, Camden Town, City of Westminster, and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
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Total Blackout | 16 hours ago |
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Internet | 2 days ago |
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Wi-fi | 6 days ago |
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Wi-fi | 8 days ago |
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Internet | 10 days ago |
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Wi-fi | 10 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Brentford, England
Latest outage, problems and issue reports in Brentford and nearby locations:
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Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅ (@SonOfCarl) reported from Harrow Weald, EnglandHyperopic is down. Circa 11pm. Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic
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aeris daddy (@thekuntz69) reported from Barnet, EnglandSo @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.
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Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported from Harrow Weald, England@Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.
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Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England@Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic
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LUCA (@Gianluca_Leo) reported from Barnet, England@turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst
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Henry (@erossiniuk) reported from Wandsworth, England@Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling
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Alex Pasfield (@The_Stockboy) reported from London, England@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
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Alex (@AlexRM) reported from Camberwell, EnglandHey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…
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aeris daddy (@thekuntz69) reported from Barnet, EnglandAny news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.
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Fursecroft (@Fursecroft) reported from Paddington, England@Hyperoptic service is intermittent in the w1h 5lf area
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aeris daddy (@thekuntz69) reported from Barnet, EnglandSo will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.
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Abhijit Majumdar (@AM_UK19BONG) reported from Hillingdon, England@HyperopticCS @Hyperoptic . I have to change address after staying with ypu for 1 year. The new address they can not provide service. Now you want me to pay for remaining term. This is unethical.
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Alex Pasfield (@The_Stockboy) reported from London, England@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England@HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic
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Kapali (@chawlakapali) reported from London, England@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
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aeris daddy (@thekuntz69) reported from Barnet, EnglandAnd of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.
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Abhijit Majumdar (@AM_UK19BONG) reported from Hillingdon, England@Hyperoptic Hyperoptic policies are horrible for the customers. I have been withbthem for a year and looks like their only goal is making customers life misreable rather than improving service.
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Dr Agnes Arnold-Forster (@agnesjuliet) reported from Camberwell, EnglandI can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔
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Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England@HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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miles103 (@miles103) reported@Hyperoptic @HyperopticCS Hi, could I please have a response to my support ticket that I opened on Friday afternoon? 1810543. Many thanks
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Mikko Okkeri (@MikkoOkkeri) reported@Hyperoptic Outage in E1W3SZ since 22.00 last night. Any news #Hyperoptic?
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Tbird (@Tbird30503477) reported@Hyperoptic please can you contact me about my service as I can't get through on the phone....I upgraded my package and my broadband speed is now slower than before. Thanks
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Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported from Harrow Weald, EnglandVery happy to see @OpenreachHelp and @HyperopticCS co-operating last night in Harrow to try and restore service. They would have succeeded were it not for Network Homes not providing staff to open the required wiring cupboard. Here's hoping they sort it out this AM. #Hyperoptic
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paulusthewoodgnome 💙 (@woodgnomology) reported@mwt2008 Yes, I suspected it was fibre related. BT cutting corners as per usual. Our block is getting Hyperoptic. They wanted to connect us to their network via an overhead catenary wire to an adjacent building. We objected, proposing a more discrete route which they were happy to adopt.
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miles103 (@miles103) reported@Hyperoptic Hi, could I please have a response to my support ticket that I opened on Friday afternoon? 1810543. Many thanks
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A-A-RON (@aarondaniel_9) reported@J3Lyon We're with Hyperoptic after terrible experiences with Virgin and Sky and it's been great! Such better value for money too and so quick to get setup as the previous tenants were with them too!
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Shivanshi Rathaur (@shivanshi94) reported@HyperopticCS @Hyperoptic I have been without internet for 36 hours and my issue is not being resolved. I am not even being told what the issue is. I am tired of calling the CS every hour and spent the entire day yesterday and today trying to even what the issue.
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Bhavik Sanghvi (@b2sanghvi) reported@Hyperoptic is your customer care down? Waiting for ages! I got a cancellation of plan email when I did not request for it!
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Pierre Ribeyron (@Pierre_Ribeyron) reported@Hyperoptic some of your engineers came while we were away on hols to do work in our building, and now that we’re back the wifi isn’t working, which is pretty bad since we’re WFH. Tried a reboot & factory reset and still down…