Hyperoptic outages and service status in Brentford, England

Problems in the last 24 hours in Brentford, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Brentford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Brentford, England

The most recent Hyperoptic outage reports came from the following cities: Southall, and Kensington.

City	Problem Type	Report Time
Southall	Internet	5 days ago
Kensington	Internet	1 month ago
Southall	Wi-fi	1 month ago
Ealing	Internet	2 months ago
Wandsworth	Internet	5 months ago
Wandsworth	Internet	5 months ago

Nearby cities with recent reports

Community Discussion

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Hyperoptic Issues Reports Near Brentford, England

Latest outage, problems and issue reports in Brentford and nearby locations:

• 
  Denis O'Regan (@TheDenisORegan) reported 5 minutes ago from Hammersmith, England

  @HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.

• 
  Fursecroft (@Fursecroft) reported 6 minutes ago from Paddington, England

  @Hyperoptic service is intermittent in the w1h 5lf area

• 
  Denis O'Regan (@TheDenisORegan) reported 19 minutes ago from Hammersmith, England

  @Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic

• 
  Denis O'Regan (@TheDenisORegan) reported 24 minutes ago from Hammersmith, England

  @HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic

• 
  Helmut Pflueger (@helmutpflueger) reported 31 minutes ago from Kingston upon Thames, England

  @Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?

• 
  Henry (@erossiniuk) reported 35 minutes ago from Wandsworth, England

  @Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling

• 
  Henry (@erossiniuk) reported 42 minutes ago from Wandsworth, England

  @Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?

• 
  WhyIsItBuzzing (@BuzzingWhy) reported 43 minutes ago from Richmond, England

  Just so we’re clear though I literally spent over 100 hours trying to download it because the Bt WiFi hotspot is awful and @Hyperoptic can’t seem to install my wifi despite it all being installed in my building... I know it’s a #FirstWorldProblem by try a pandemic with no WiFi...

• 
  Henry (@erossiniuk) reported 50 minutes ago from Wandsworth, England

  @Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?

• 
  Denis O'Regan (@TheDenisORegan) reported 55 minutes ago from Hammersmith, England

  @HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!

• 
  Gabor (@GaborPfalzer) reported 60 minutes ago from Kensington, England

  @BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, that’s why we kept it in the new one, but the customer service is a joke. Had @Hyperoptic once, was absolutely brilliant. Too bad it’s rarely available.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Motoke of Lagos (@Motoke_OG) reported 2 minutes ago

  Hyperoptic would be the death of me. They’re the only ones that are giving me trouble sigh.

• 
  Marcelo Hidalgo (@mhmnat1) reported 2 minutes ago

  @Hyperoptic more than 8 hours of “maintenance” and still no service!!!😡😡😡

• 
  Janaka Abeywardhana (@janaka_a) reported 3 minutes ago

  @Hyperoptic we have an outage in E14 in our building. multiple residents including myself.

• 
  Jordan🇩🇲 (@JordyOnside) reported 5 minutes ago

  Just spoke to @Hyperoptic Apparently it’s their biggest outage and a major priority but they have no time frame 👍 also the staff said their service tracker is actually fake that’s why it constantly says no issues

• 
  Kevin Burke (@kevbur123) reported 6 minutes ago

  @Hyperoptic please help with an email I sent customer services please case number CS1033295. I am anxious to resolve this and be able to enjoy hyperoptic again.

• 
  amy (@amy35672408) reported 13 minutes ago

  BT openreach van outside my flat earlier, and now suddenly there's no WiFi on my network #hyperoptic ... if openreach broke something I want compensation. I'm working from home! Not ok! @Hyperoptic

• 
  Stu (@subzee_) reported 17 minutes ago

  Hyperoptic is down 👍

• 
  James Nicholls (@jamesjnicholls) reported 17 minutes ago

  @SanchoMagnifico @Hyperoptic It's totally unacceptable. We used to be on Virgin Media and whilst their service was mostly crap, they at least provided regular updates for outages!

• 
  Andrea Robinson (@printsandjam) reported 20 minutes ago

  London-based friends here, do If any of you use Community Fibre or Hyperoptic? If so, could you let me know how happy you are with it? Any problems with set up or service? All feedback much appreciated!

• 
  James Nicholls (@jamesjnicholls) reported 24 minutes ago

  @stuarthazeldine @Hyperoptic 6pm! That's outrageous for an issue that has been going on since this morning