Hyperoptic

Hyperoptic Outage Report in York, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in York, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in York and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in York, England 01/15/2025 02:40

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Total Blackout (11%)

    Total Blackout (11%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (4%)

    E-mail (4%)

  5. TV (%)

    TV (%)

  6. Phone (%)

    Phone (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near York, England

Latest outage, problems and issue reports in York and nearby locations:

  • yorkshire_htafc Blue and White stripes (@yorkshire_htafc) reported from York, England

    10 weeks since to my escalation, 4 weeks since my follow up, zero response from @Hyperoptic! Service live in the block for over 12 weeks, with only a couple of apartments installed. Is this tweet enough to get a response, or is posting a review on @Trustpilot? #fibrebroadband

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • philippepolleux philippe polleux (@philippepolleux) reported

    Already one month since we switch to @Hyperoptic . Still no internet ! No one cares ! I really don't recommend their service !

  • AndrejsFjodoro2 Andrejs Fjodorovs (@AndrejsFjodoro2) reported

    @Hyperoptic @HyperopticCS See the problem with these contracts is if you sign for £35/m for 24m, and after a couple of days you loose connection for 2 weeks and is unable to WFH - you are trapped. You can’t just switch to another provider, first you have to pay £450 in this inst.

  • AndrejsFjodoro2 Andrejs Fjodorovs (@AndrejsFjodoro2) reported

    @Hyperoptic @HyperopticCS MARKING 10 DAYS WITHOUT INTERNET! Oh boy, what a journey,I had all spectrum of emotions, from denial to anger to acceptance. This is the worst internet provider. I strongly recommend you not to sign for 24 months, and consider with caution signing for 12

  • lijendary lijē (@lijendary) reported

    @Hyperoptic you have literally caused me so much stress and nobody is willing to help

  • AndrejsFjodoro2 Andrejs Fjodorovs (@AndrejsFjodoro2) reported

    @Hyperoptic @HyperopticCS Okay, you might have some grace period of 30 days, when you first sign the contract, to be able to cancel it, then you’re on your own. @hyperoptic Please correct me if I’m wrong. Happy to chat about it! Not renewing this year, nor ever.

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @AndrejsFjodoro2 @Hyperoptic We are sorry to be the bearer of so many negative emotions for you Andrejs. Our teams are working on the resolution, and we'll gladly update you asap!

  • philippepolleux philippe polleux (@philippepolleux) reported

    Still waiting ! @Hyperoptic is just giving **** customer service....

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @philippepolleux @Hyperoptic We're sorry you feel that way about our customer service. Rest assured that we're working on getting you the service however, we have run into issues that require time to resolve. As soon as we get an update, you will be notified of it in the complaint ticket you have raised.

  • CChapmanVisuals Chris Chapman (@CChapmanVisuals) reported

    @Hyperoptic morning, is there any expected maintenance in the Leeds area this weekend, my internet has been down since Friday night, LS9 8BX Router works fine but the connection externally doesn’t work

  • ironside Ironside (@ironside) reported

    @HyperopticCS @Juliannochie @Hyperoptic Don’t get your hopes up Julian, they say wait until day X and then on the day you get palmed off. Look through my history with them. Cancel while you can.