Hyperoptic Outage Report in Bermondsey, Greater London, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Bermondsey, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Bermondsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (76%)
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Total Blackout (13%)
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Wi-fi (9%)
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E-mail (1%)
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Phone (1%)
Live Outage Map Near Bermondsey, Greater London, England
The most recent Hyperoptic outage reports came from the following cities: Lewisham, Holborn, Paddington, London, Enfield Town, Dagenham, Southwark, Tower Hamlets, Camden Town, Hampstead, Croydon, Hackney, Ealing, Streatham and Leyton.
| City | Problem Type | Report Time |
|---|---|---|
 Lewisham |
Internet | |
| Holborn |
Wi-fi | |
| Paddington |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Enfield Town |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Bermondsey, England
Latest outage, problems and issue reports in Bermondsey and nearby locations:
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ON🚀
(@heyoncar) reported
from
Romford, England
@Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
@JustAnAntiDepp1 @Hyperoptic No, still not working for me
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Warren King
(@SpeakerWarren) reported
from
Stratford, England
Will never use @Hyperoptic again
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.
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Gabor
(@GaborPfalzer) reported
from
Kensington, England
@BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, that’s why we kept it in the new one, but the customer service is a joke. Had @Hyperoptic once, was absolutely brilliant. Too bad it’s rarely available.
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?
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Nuclear Summer
(@lizardUnicorn) reported
from
London, England
@Hyperoptic filled in a form online, but never submitted it because I wanted to check if I can get out of my current contract with BT. Now I'm getting bombarded with sales call from your team. WtAF?
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Alex
(@AlexRM) reported
from
Camberwell, England
Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…
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Dania
(@dan_soe) reported
from
Worcester Park, England
Hello @Hyperoptic our WiFi is still not working. I'm in Farnham GU9. Please can you update what's the current status. Thanks
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
And of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
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Kapali
(@chawlakapali) reported
from
London, England
@HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic
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Kapali
(@chawlakapali) reported
from
London, England
@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.
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Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅
(@SonOfCarl) reported
from
Harrow Weald, England
Hyperopic is down. Circa 11pm. Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
Our internet is not working at least for an hour! Can you provide an update @Hyperoptic
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Michael
(@lfc_mm79) reported
@Hyperoptic hello the connection to the broadband has been down for over 2 hours. Se16 area
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Ananth.J.K
(@ananthjk) reported
Still not activate. How long do I have to wait? @HyperopticCS @Hyperoptic @HyperopticCEO. ITS BEEN AND MONTH AND NO CONCRETE RESOLUTION FOR A SIMPLE SOFTWARE ISSUE.
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Sam Furniss
(@samuelfurniss) reported
@jcwhall @Hyperoptic It is. I'm in Field House Wasn't sure how wide the problem went.
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HyperopticCS
(@HyperopticCS) reported
@Uklawyer123 @freetoswitch @Hyperoptic 1/2 While we'd love to help, in our T&C we state that we guarantee service at the address where the account is opened. We can't guarantee that we can provide our services at other addresses in case you decide to move during the commitment period.
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Ragnar Lothbrok
(@Oluwxfemi) reported
@Hyperoptic your internet goes down far too often! Kmt
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DEMIGOD_ROB
(@DEMIGOD_ROB) reported
@Hyperoptic @Hyperoptic internet is down again in the N7 area of London. Can you confirm what the problem is and when this will be resolved?
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Lee Storey
(@lee_storey) reported
@ashwinkumar05 @HyperopticCS I didn’t get any information from Hyperoptic but, according to a neighbour who spoke to them, an engineer turned up yesterday but they couldn’t get into the network cabinet.
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Gaurav
(@gaurav_sr13) reported
@HyperopticCS @HyperopticCEO It seems the support shift got over for today after 7:45 pm , so no response my direct messages. I will keep this thread alive till my issue is not resolved. #hyperoptic #nobroadband
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Mrlaw
(@Uklawyer123) reported
@freetoswitch 1/2 Don't bother with this. @Hyperoptic will get you in and then screw you. I currently have 19 months left on my deal, @HyperopticCS do not provide the service at my new address, so I'm left with no choice but to pay a termination fee of £380!
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🇧🇷🇵🇹🇪🇸🇲🇦🇰🇼🇸🇦🇦🇱🇨🇭
(@kewchiiman) reported
Why is the internet not working its red on the router @Hyperoptic @HyperopticCS