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Hyperoptic

Hyperoptic Outage Report in Enfield Town, Greater London, England

Why is my Hyperoptic service not working?

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Full Outage Map

Problems in the last 24 hours in Enfield Town, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Enfield Town, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  • 70% Internet (70%)
  • 14% Wi-fi (14%)
  • 13% Total Blackout (13%)
  • 2% E-mail (2%)
  • 1% Phone (1%)

Live Outage Map Near Enfield Town, England

The most recent Hyperoptic outage reports came from the following cities: London, Ilford, Newham, Poplar, Tower Hamlets, Hackney, Kensington, City of London, Camden Town, City of Westminster, and Ealing.

CityProblem TypeReport Time
London Total Blackout 20 hours ago
London Internet 21 hours ago
London Wi-fi 21 hours ago
Ilford Total Blackout 21 hours ago
London Internet 21 hours ago
Newham Total Blackout 21 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Enfield Town, England

Latest outage, problems and issue reports in Enfield Town and nearby locations:

  • Gianluca_Leo
    LUCA (@Gianluca_Leo) reported from Barnet, England

    FYI, never use @Hyperoptic

  • pharaohlondonuk
    Pharaoh London Cosmetics UK (@pharaohlondonuk) reported from Stratford, England

    @Hyperoptic Customer for several years, received outstanding service.

  • TheDenisORegan
    Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!

  • The_Stockboy
    Alex Pasfield (@The_Stockboy) reported from London, England

    @gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.

  • hamidetekin
    Gezgin Kiz (@hamidetekin) reported from Stratford, England

    @JustAnAntiDepp1 @Hyperoptic No, still not working for me

  • SimonMonger
    Simon Monger, SCMP (He/Him) (@SimonMonger) reported from Poplar, England

    @Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...

  • thekuntz69
    aeris daddy (@thekuntz69) reported from Barnet, England

    Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.

  • SonOfCarl
    Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅ (@SonOfCarl) reported from Harrow Weald, England

    Hyperopic is down. Circa 11pm. Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic

  • heyoncar
    ON🚀 (@heyoncar) reported from Romford, England

    @Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet

  • chawlakapali
    Kapali (@chawlakapali) reported from London, England

    @Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.

  • kalpitha_reddy
    Kalpitha Reddy (@kalpitha_reddy) reported from Poplar, England

    @Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.

  • thekuntz69
    aeris daddy (@thekuntz69) reported from Barnet, England

    And of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.

  • hamidetekin
    Gezgin Kiz (@hamidetekin) reported from Stratford, England

    Our internet is not working at least for an hour! Can you provide an update @Hyperoptic

  • thekuntz69
    aeris daddy (@thekuntz69) reported from Barnet, England

    So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.

  • SOCYearwood
    Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported from Harrow Weald, England

    @Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.

  • chawlakapali
    Kapali (@chawlakapali) reported from London, England

    @HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic

  • Gianluca_Leo
    LUCA (@Gianluca_Leo) reported from Barnet, England

    @turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst

  • The_Stockboy
    Alex Pasfield (@The_Stockboy) reported from London, England

    @Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?

  • thekuntz69
    aeris daddy (@thekuntz69) reported from Barnet, England

    So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.

  • Fursecroft
    Fursecroft (@Fursecroft) reported from Paddington, England

    @Hyperoptic service is intermittent in the w1h 5lf area

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • johnsirisuth
    John Sirisuth (@johnsirisuth) reported

    @bt_uk we've had speeds of less than 5mbps all week in East London...had to hotspot to take meetings. Called up multiple times before and even had an engineer come to check things out. Checks 'passed'. Is it even worth calling? Pretty poor form. @virginmedia @Hyperoptic save us?!

  • MissDemeanor07
    Miss Demeanor (@MissDemeanor07) reported

    @Jack_Lakeland @Hyperoptic Yeah, I got rid of Sky because it was so slow.

  • TommyPreziozi
    Mr_Sinik (@TommyPreziozi) reported

    @MissDemeanor07 @Hyperoptic firstly on face value you have good bandwidth within the design parameters for that circuit. But 35ms is too high, & shows high latency, this show resistance to data flow. But the problem can still be on your side of the network. In your case I would approach the ISP.

  • zoekennedy
    Zoe Kennedy (@zoekennedy) reported

    @abugintheground @Hyperoptic We are with community fibre, which was installed in our block at the same time as hyperoptic and seems to offer a very similar service. Community fibre’s website suggests we have a mesh Wi-fi device.

  • MissDemeanor07
    Miss Demeanor (@MissDemeanor07) reported

    @TommyPreziozi @Hyperoptic Its my work laptop. Its not usually this slow.

  • ChapiLobo
    me (@ChapiLobo) reported

    .@HyperopticCS hello hyperoptic, no service @ N1 5EA London. Are you doing any repair works?

  • alexbrooks
    Alex Brooks (@alexbrooks) reported

    @lgladdy @Hyperoptic For 10 devices… It also clocked it quite slow. If I did a speed test it’d most likely be 998Mbps

  • TelxRS
    Telx (@TelxRS) reported

    @DinzedFPS Hyperoptic are the way forward if they cover your area. I used to get 900mb download and 450 ish upload back at my flat. Unfortunately don’t cover me where I am now though. Great customer service and never had any issues.

  • rcnAzherd
    Azherd (@rcnAzherd) reported

    @Yazzy2T @Hyperoptic I had that then **** happened i still have no wifi lmao

  • simonfwitzy
    fitz (@simonfwitzy) reported

    @Hyperoptic is there an outage in the Brentford area?