Hyperoptic Outage Report in Enfield Town, Greater London, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Enfield Town, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Enfield Town and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (72%)
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Total Blackout (16%)
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Wi-fi (10%)
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E-mail (2%)
Live Outage Map Near Enfield Town, Greater London, England
The most recent Hyperoptic outage reports came from the following cities: St Albans, Hampstead, Waltham Forest, Newham, London, Islington, Ilford, Kensington, Wembley, City of Westminster, Hackney, Poplar, Camden Town, Greater London and Dagenham.
| City | Problem Type | Report Time |
|---|---|---|
 St Albans |
Internet | |
| Hampstead |
Total Blackout | |
| Waltham Forest |
Internet | |
| Newham |
Total Blackout | |
| London |
Internet | |
| London |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Enfield Town, England
Latest outage, problems and issue reports in Enfield Town and nearby locations:
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LUCA
(@Gianluca_Leo) reported
from
Barnet, England
@turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.
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Warren King
(@SpeakerWarren) reported
from
Stratford, England
Will never use @Hyperoptic again
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ON🚀
(@heyoncar) reported
from
Romford, England
@Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet
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Simon Monger, SCMP (He/Him)
(@SimonMonger) reported
from
Poplar, England
@Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...
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Gabor
(@GaborPfalzer) reported
from
Kensington, England
@BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, that’s why we kept it in the new one, but the customer service is a joke. Had @Hyperoptic once, was absolutely brilliant. Too bad it’s rarely available.
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Mark Kelly
(@GlueWhichBinds) reported
from
Walthamstow, England
@jeffsprogress @virginmedia @Hyperoptic I was with Hyperoptic for 4 years, not a single outage I can recall. Swapped to Virgin Media last autumn because they offered a cheaper and better deal. Had nothing but problems since. And now they have the temerity to hike the bills. When I can swap back to Hyperoptic, I will.
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
Our internet is not working at least for an hour! Can you provide an update @Hyperoptic
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
@JustAnAntiDepp1 @Hyperoptic No, still not working for me
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Nuclear Summer
(@lizardUnicorn) reported
from
London, England
@Hyperoptic filled in a form online, but never submitted it because I wanted to check if I can get out of my current contract with BT. Now I'm getting bombarded with sales call from your team. WtAF?
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.
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Kapali
(@chawlakapali) reported
from
London, England
@HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.
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Kapali
(@chawlakapali) reported
from
London, England
@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
And of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.
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Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅
(@SonOfCarl) reported
from
Harrow Weald, England
Hyperopic is down. Circa 11pm. Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic
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Kalpitha Reddy
(@kalpitha_reddy) reported
from
Poplar, England
@Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.
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Fursecroft
(@Fursecroft) reported
from
Paddington, England
@Hyperoptic service is intermittent in the w1h 5lf area
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Donna Bruce
(@256db) reported
@Hyperoptic It would be great if i could actually activate my service, 4 days and im still not connected. They are unwilling to make it a priority & I've had no updates from them & had to call everyday to get an update. Extremely poor service considering im a new customer
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HyperopticCS
(@HyperopticCS) reported
@Chev1738 @Hyperoptic @Ofcom Please accept our apologies for the connection loss in your area, Chev. We cannot begin to think how much inconvenience has been caused by it. We'll have a team on-site 1st thing in the morning on Monday to attend to the fault and we won't stop until service has been reactivated.
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Adam Aberra
(@AberraAdam) reported
@Hyperoptic no proactive updates on how you’re fixing the issue that’s lasted for more than 24hrs now. The outage was reported yesterday afternoon and you sent an engineer 3pm the next day? Not good enough.
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Swadeshika Prusty 🇮🇳
(@soumeshika) reported
@Hyperoptic This is utter digraceful its more than 24 hrs and there is still an outage!!!
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Ray
(@rayan7t9) reported
@HyperopticCS Joined Hyperoptic recently.. now second day in row having outage for many hours..!!! This is absolutely unacceptable..!!! others having same issues.. if don't get this sorted ASAP me and many others will move to other companies..!
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Baroness Sir Carolyn Not-of-Siberia 💙💙 #ProEU
(@CazzyRNF) reported
@HyperopticCS @Hyperoptic disgusting service response from you: our entire building is without internet, you need to send an engineer - earliest is 22 AUGUST? Totally unacceptable…
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SanKay Exposures
(@the_perfexp) reported
@Hyperoptic Can you tone down the marketing and focus on fixing your constant internet issues, we go for days without internet and your support take days to reply
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Vikesh patel
(@VikeshKPatel) reported
@Hyperoptic no internet since yesterday but still expected to be charged regardless of service provision. How does that work please?
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Chev
(@Chev1738) reported
@HyperopticCS Response from Hyperoptic: Fumigation means no re-cabling for 2 weeks. No date of fumigation given. No date for internet resumption. You expect your customers to go without internet while under contract for a month?! You couldn't replace then fumigate? @Ofcom Some help please?
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Sarah Collins 🐝
(@sda27) reported
@Hyperoptic have you got an outage in SE London ?