Hyperoptic outages and service status in Norwich, England

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Norwich, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bayan Uralbayeva (@UralBayan) reported 5 minutes ago

  @Hyperoptic, can someone answer your support number? I have been calling all day for the last two days

• 
  Farah Pop 🫧✨️ (@farahpopxo) reported 9 minutes ago

  the absolute worst customer service ever @Hyperoptic 🫠

• 
  mayhem in my veins 🇵🇸 (@___g_a_g_a) reported 10 minutes ago

  @Mabs79 @londoncolly @Hyperoptic I got through to them. They are sending an engineer tomorrow as their troubleshooting picked up nothing. I'm in E2 - it seems to be a problem here too

• 
  R234 (@Rico234_mp3) reported 10 minutes ago

  @Hyperoptic wtf is up with your ****** services ffs 😔🤕

• 
  Janaka Abeywardhana (@janaka_a) reported 15 minutes ago

  @notiyda @BeCoolBlinkie @theo Depends on the UK ISP. If all you can get is the likes of BT or Sky or Virgin then guess that's true. Hyperoptic do static for an extra charge. But you cannot get a block of 8. Also support is consumer. Custom router with port settings their end and troubleshoot is a **** show.

• 
  Leo 🏴‍☠️ (@leostera) reported 15 minutes ago

  @evadne oh hyperoptic is a service provider! for a second there i was like woah there's something _above_ fiber optic already jesus. all the stops i'm checking on rightmove say "ultrafast ~1500mbps" which frankly is more than i need (assuming its not shared with the whole building)

• 
  ells🦋 (@ells_afc) reported 16 minutes ago

  @FourthStreetDan @TomThornhill_2 @Hyperoptic What area are you in? I’m watford and no service since 1am

• 
  Tom Coady (@tomcoady) reported 18 minutes ago

  @Hyperoptic I find calling your support services time-consuming as they require unnecessary personal probing and 🪪 verification. Would it be possible to provide an email address instead?

• 
  Niman (@OlaminiranA) reported 18 minutes ago

  @Hyperoptic Deeply disappointed by the way Hyperoptics handled my account today. I was given misleading information by a member of staff, which left me feeling deceived. Customers deserve honesty, transparency, and better service than this.

• 
  Hasim (@Hasimivan02) reported 19 minutes ago

  @Hyperoptic FIX IT