Hyperoptic

Hyperoptic Outage Report in Norwich, Norfolk, England

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The latest reports from users having issues in Norwich come from postal codes NR99.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Norwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Norwich, Norfolk, England 02/15/2026 06:25

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Live Outage Map Near Norwich, Norfolk, England

The most recent Hyperoptic outage reports came from the following cities: Norwich.

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City Problem Type Report Time
United KingdomNorwich Internet
United KingdomNorwich Internet
United KingdomNorwich Internet
United KingdomNorwich Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • Al3xTser Tser Alex (@Al3xTser) reported

    Outage again in NW9 a week after last outage. We WFH is not funny @Hyperoptic @HyperopticCS #hyperoptic

  • JesusFr Jesús Bracamonte (@JesusFr) reported

    I been calling @hyperoptic almost daily to get my service activated and yet again I have been given a 24 hours timeline to get an update. Worst call yet as they asking me to confirm the MAC address of the modem of which I have already send them a picture.

  • KrongCapital Krong Capital (@KrongCapital) reported

    @Hyperoptic Internet is down in central london. Need fixed ASAP.

  • christina09ath Christina (@christina09ath) reported

    @Hyperoptic if you rely on word of mouth, how come your 1st customer of a 4 block development has had no internet for a week after installation still? No updates unless I call and I’m always told it’s being worked on. Thanks for a week of stress 👍

  • Tilbidge 𝔇Ã𝐢ᔕƳ ™ ⭐️⭐️ (@Tilbidge) reported

    Does anyone have @Hyperoptic broadband? I’m thinking of switching from @SkyBroadband. What’s their after sales support like?

  • TheCeleryLady 🌔🦜🐧🦢Celeriya🦢🦚🐬🌠 (@TheCeleryLady) reported

    Is anyone at @Hyperoptic's broadband setup team available on the phone?.. no complaints, I'm just wondering if I'm near the top of queue after 30 minutes or if I can hang up, and call back tomorrow? So that I can do prayers :)

  • VUsheruk Victoria Perea-Usher (@VUsheruk) reported

    @HyperopticCS @Hyperoptic They did & thanks. Could we request a text update when there is down time so that we know what the issue is? Many thanks

  • VUsheruk Victoria Perea-Usher (@VUsheruk) reported

    @Hyperoptic our internet is down in Acton. W3 postcode. Please fix, its been down for 60mins!!!

  • JitanEDM JitanEDM (@JitanEDM) reported

    So it appears @Hyperoptic will continue to try and market themselves and lure new customers when their existing customers can’t access the internet without any signs of resolution 😡😡😡😡😡

  • iam_MaryMiller Mary Miller (@iam_MaryMiller) reported

    @Hyperoptic once again no reply from my message , no router and disgusting customer service!