Hyperoptic

Hyperoptic Outage Report in Norwich, Norfolk, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Norwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Norwich, Norfolk, England 12/09/2025 11:00

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (2%)

    E-mail (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • PyrionFlax PyrionFlax (@PyrionFlax) reported

    every single time I get the email from @Hyperoptic and every single time I desperately open it hoping against hope and EVERY SINGLE TIME I am told "we ain't seeing you for a while sunshine" but I will still open that damn thing again

  • Frances36340177 Francesco (@Frances36340177) reported

    @GNetworkComms @JGnetworkCEO Appalling service. 3 months on and still waiting for my correct contract (received 2 incorrect ones with higher rates than agreed). Still asking them every week since. INCOMPETENT. If you can, take @Hyperoptic instead

  • KemsleySullivan Natalie (@KemsleySullivan) reported

    @Hyperoptic please help we’re both supposed to working from home and internet down for 6hrs with no assistance

  • charlienewman93 Charlie Newman (@charlienewman93) reported

    @Hyperoptic are you services down in KT19?

  • DomLip94 Dominic Lipscombe (@DomLip94) reported

    @CBobblers1878 Hyperoptic if you can get it. Paying £30 a month for 500 up & down. Just done a test then and it's 425 Down 543 Up at the min

  • WxrldWxn WxrldWxn (@WxrldWxn) reported

    @virginmedia absolute *****. upgraded to you from hyperoptic to get 1gb/a speeds from 500mb/s 2 weeks ago and it’s been down 4 days since i’ve joined.

  • MFDMLL Mike.D (@MFDMLL) reported

    @Hyperoptic I has one of your engineers install my line into my flat today & I would like to say how impressed I was with this guy and his customer service. He is an asset to your organisation. Extremely informative & polite. Please make sure he gets recognised for this.

  • loudmouthman A Witty Remark (@loudmouthman) reported

    hey @Hyperoptic the driver of your van TX21 TKN in Horsham this morning about 10minutes ago close passed me , a cyclist, gave me no pace at the lights and did not allow me time to set off. Not only dangerous driving but put you in my bad books for their behaviour.

  • pretendasaurTTV pretendasaur 🦖🐱 🔜 SWCE (@pretendasaurTTV) reported

    @Swindyyyy @virginmedia We only got @CommunityFibre access this year after waiting for years for G Network and Hyperoptic delaying over and over. And it's been a genuine night and day difference. The random DNS dropouts and widespread issues are over.

  • tetasszn . (@tetasszn) reported

    @HyperopticCS @Hyperoptic how long is your wifi down in Nottingham? I wfh and this is a massive inconvenience