Hyperoptic

Hyperoptic Outage Report in Norwich, Norfolk, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Norwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Norwich, Norfolk, England 12/12/2025 04:35

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • Alex_Dack Alex Dackevych (@Alex_Dack) reported

    @joe_kotroczo @HyperopticCS @Hyperoptic Customer services has been shocking hasn't it. Is the Internet back yet?

  • RamGam90 RG90 (@RamGam90) reported

    @Hyperoptic @TheXavianna @hyperoptic stop giving free trips and fix your WiFi!

  • jjwere1 jjwere (@jjwere1) reported

    @HyperopticCS @Hyperoptic This is more than just that ofcom compensation within 48 hours. You have caused me a huge loss as I can’t attend meetings or do online transactions. You have not bothered to provide ETA for sorting out this issue and you have just posted a few mins ago about the issue. Disgrace

  • iamsamitpatel Samit Max Patel 💩 (@iamsamitpatel) reported

    @HyperopticCS @Hyperoptic I will be invoicing you for the mobile data I’m using! Been 24hrs and still down

  • RamGam90 RG90 (@RamGam90) reported

    @HyperopticCS @jjwere1 @Hyperoptic “ If we’re unable to get you back online within 2 working days of the outage being reported to us, we’ll give you £8.06 bill credit for each following day you’re without service for any outages” What a joke! I need WiFi to earn my wage now, not in 48 hrs!

  • gosocialll gosocialll (@gosocialll) reported

    @rentziass @HyperopticCS This service sucks like ****, I'll quit, rubbish hyperoptic

  • _youfoundisaac Isaac (@_youfoundisaac) reported

    Not @Hyperoptic @HyperopticCS ignoring messages and calls because their service is going to **** and have zero planning abilities in getting it fixed. Madness. At least be honest with customers and set expectations.

  • shreekpkun shreerao (@shreekpkun) reported

    @HyperopticCS @Hyperoptic ) Internet connection has been down since around 4:30 yesterday afternoon. Any idea when it’s coming back on? Location: NW9

  • RamGam90 RG90 (@RamGam90) reported

    @HyperopticCS @Ofcom we've been more 24 hrs without internet connection, @Hyperoptic shut down their live support centers and they announced 4 hrs that an engineer was on site... No sight of the engineer and no ETA/updates. We need compensation and this to be investigated!

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @rwigleysmith @Hyperoptic Becky, we are so sorry that this happened, and we cannot imagine how frustrating this must have been for all the customers affected. There is a wider issue in this area, sadly, and we're doing all we can to resolve this ASAP. Thanks for your patience in the meantime.