Hyperoptic

Hyperoptic Outage Report in Norwich, Norfolk, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Norwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Norwich, Norfolk, England 12/06/2025 19:15

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (16%)

    Total Blackout (16%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (1%)

    E-mail (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • Jessica36091162 Jessica (@Jessica36091162) reported

    @thebionicbarbie @Hyperoptic No it’s still off, claiming an issue about power cable being cut?

  • thebionicbarbie Day of Judgment (@thebionicbarbie) reported

    @decyph3r_OG @Hyperoptic Did they ever fix it?

  • ToluLubelle ToluLubelle (@ToluLubelle) reported

    @HyperopticCS @Hyperoptic it’s been 5 days of no internet. The worst service I’ve ever experienced with an ISP.

  • Alan_L_Williams AlanWilliams (@Alan_L_Williams) reported

    @Hyperoptic very poor service so far. No Internet for five days. Starting to regret joining #Hyperoptic

  • metaboy1212 💥😈💥 (@metaboy1212) reported

    @Hyperoptic waited 2/3 weeks for installation only to find out that the cable leading to my flat its damaged and there is probably a problem in the DP Box! Couldn’t check that before ? Now we need to get another team out since these guys are a diff dept !! What a way to start !

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @metaboy1212 @Hyperoptic We are sad to hear you will be so long without the service. :( As you have an open complaint ticket for the visit, please feel free to request updates on it. Our customer relations specialist will everything on its end to find the earliest available date for you.

  • Foxxy1229 Robbers (@Foxxy1229) reported

    @Hyperoptic who would of thought the fastest internet provider can’t even keep a electric meter topped up, been down for over a day for the second time this week. Totally not acceptable!

  • metaboy1212 MBoy (@metaboy1212) reported

    @HyperopticCS @Hyperoptic You are sad ? What makes an engineer not available for 10 days ? You telling me everytime I have a problem with you guys that is marked Urgent is gonna take 10 days ?!

  • BLKMimiLDN BLKMimiLDN (@BLKMimiLDN) reported

    Slow 👏🏾 for the @Hyperoptic operative in the mini van who nearly ran into the back of me on old kent Rd GB++MVK Wasn't enough that the road is icy, you wanted 2 fiddle on whatever you had in your 🤚🏾 rather than being aware of what was going on around you like the red lights &🏍

  • sarcasm_addict Price is Right (@sarcasm_addict) reported

    @Hyperoptic when are you coming to all the Nottingham? getting fed up of overpriced, shocking customer service and little to no competition in the area.