Hyperoptic

Hyperoptic Outage Report in Norwich, Norfolk, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Norwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Norwich, Norfolk, England 01/11/2026 22:10

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Total Blackout (14%)

    Total Blackout (14%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • VUsheruk Victoria Perea-Usher (@VUsheruk) reported

    @HyperopticCS @Hyperoptic They did & thanks. Could we request a text update when there is down time so that we know what the issue is? Many thanks

  • Al3xTser Tser Alex (@Al3xTser) reported

    Outage again in NW9 a week after last outage. We WFH is not funny @Hyperoptic @HyperopticCS #hyperoptic

  • aferoz007 Asad Feroz (@aferoz007) reported

    @Hyperoptic Pathetic internet service, I’m without internet since last 6 days now and still no sign of engineer to come and fix it.. don’t believe on fancy words they’re rubbish @HyperopticCS

  • JesusFr Jesús Bracamonte (@JesusFr) reported

    I been calling @hyperoptic almost daily to get my service activated and yet again I have been given a 24 hours timeline to get an update. Worst call yet as they asking me to confirm the MAC address of the modem of which I have already send them a picture.

  • _laura_o_0 l (@_laura_o_0) reported

    @Hyperoptic can you explain why your customer service on a Friday and weekend is so diabolical? Waiting 40 minutes on webchat to speak to someone and still on hold on the phone waiting to speak to someone for nearly an hour now. Absolute joke!

  • JesusFr Jesús Bracamonte (@JesusFr) reported

    Hey @Hyperoptic @HyperopticCS do you have any updates on my activation? Is been almost a whole week since you where due to enable my connection. The support experience has been super poor as well everytime I call I get a 24-48 hours timeline for the problem to be fixed.

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @lbrgamer_twitch @Hyperoptic Liam, that must have been truly awful and we are very sorry to hear that. We can see your DM in our inbox, and we'll make sure to respond ASAP. Thanks for your patience in the meantime.

  • aferoz007 Asad Feroz (@aferoz007) reported

    @HyperopticCS I have still not received any response back from @Hyperoptic @HyperopticCS not sure at what age or year I’ll get response and my internet back poor at managing services

  • KrongCapital Krong Capital (@KrongCapital) reported

    @Hyperoptic Internet is down in central london. Need fixed ASAP.

  • ShukranAli16 Shukran Ali (@ShukranAli16) reported

    @Hyperoptic Been waiting for ages no one is resolving my issue