Hyperoptic outages and service status in Norwich, England

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Norwich, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  NozzaOneHand (@NozzaOneHand) reported 5 seconds ago

  I am seriously confused why we are stuck paying ridiculous prices for 1GB Internet from @virginmedia because @toobbroadband and @Hyperoptic won’t get there stuff together to help the north of the UK

• 
  Nicci | This Charged Life (@niccimc) reported 50 seconds ago

  @Hyperoptic DOWN ONCE AGAIN! Worst internet provider going, time to leave & have a decent reliable service elsewhere!

• 
  Darán 🏆LFCCHAMP20NS🏆 (@DazLFC79) reported 54 seconds ago

  @MoneySavingExp Been with @Hyperoptic for 7 years, loyal to a fault yet my charges go up every year while I see new customers only pay less than half for exactly same service. Appalling. There needs to be legislation to stop this inequity, deeply unfair & greedy. Complaining gets nowhere either

• 
  James Nicholls (@jamesjnicholls) reported 59 seconds ago

  Nearly at 8 hours of outage now. Shocking @Hyperoptic

• 
  πι (@TheThreepoint14) reported 2 minutes ago

  @Hyperoptic “keeping your network super fast” should not be done at our expense . For the gazilionth time you do maintenance and shutting down of services ( 2 hours this time ) during working hours . “Informed you so you can find alternatives” is not acceptable

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 2 minutes ago

  @mariucha77 @Hyperoptic @donedgley1 We still have no service. It’s broken!!

• 
  David Tan (@realDavidTan) reported 4 minutes ago

  Hyperoptic service outage for an entire day. No help from their online chat, and been queuing for 2 hours on their phone line. Not sure why they charge so much for such poor internet and customer service @Hyperoptic what’s going on?

• 
  Marcelo Hidalgo (@mhmnat1) reported 5 minutes ago

  @AgentTm13774 I can’t send you a dm. I don’t find your name. I received the router but don’t have internet and nobody came as offered to setup the connection! I had Hyperoptic but now it’s disconnected too. So I don’t have nothing!! Please help me fix this issue urgently!

• 
  Sharon Murray (@SharonM68999167) reported 8 minutes ago

  @hyperoptic Network down most of the day w2 a update would be good 4th time in 8 weeks How can people work from home ! #hyperoptic

• 
  T (@t0pe_t) reported 8 minutes ago

  Hyperoptic smh Fix up