Hyperoptic outages and service status in Norwich, England

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Norwich, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  MV (@d039043) reported 5 minutes ago

  @Hyperoptic Your phone support is a joke..57 mons on hold and still waiting…all for wanting to cancel my account

• 
  David Nicholls (@replicants) reported 7 minutes ago

  @Hyperoptic @ofcom your network is down (check Reddit), Your helpdesk phone disconnects after 1 ring. And yet your network status says no problems Do you hate your customers?

• 
  Kris (yes it's actually spelt with a K) (@kobraman88) reported 10 minutes ago

  @JamieGBarry @virginmedia Stupid ***** tried to offer me a "deal" for my broadband after i had been on a rolling contract for a while that was more expensive (£75pm), managed to grind them down to a decent price and the morons didn't even put me on a new contract so left and went with HyperOptic for £25pm

• 
  EKO (@EKOcasts) reported 11 minutes ago

  Come home yesterday from a lovely holiday to find a @Hyperoptic Internet outage that's gonna last an estimated 3 (or more) total days, and no compensation for the outage till Monday cause the weekend isn't "business days" Crazy lack of consumer protection in the UK

• 
  Char_B (@beau_belle7) reported 16 minutes ago

  @Hyperoptic what the hell is going on? Internet has been down for 10 hours so far today. This is the second time in the space of a couple months. I hate that I renewed my contract with you for another 24 months only a few months ago. This is diabolical!

• 
  Jen25Ten01 (@jenka2592) reported 18 minutes ago

  @Hyperoptic Appalling service by Hyperoptic!😡 2nd time this month that the wifi has stopped for hours due to thunder. Incredibly frustrated with this provider! Have to wait 30 minutes on the phone for Customer Service, only for them to give you unreliable information! FED UP!

• 
  Craig & Friends (@CraigAndFriends) reported 20 minutes ago

  @Hyperoptic hi. Your service people just destroyed our Internet while putting in cabling for another flat in the building. This is the SECOND TIME and we need this fixed IMMEDIATELY. The hold time when calling is hours long. DM me or I’ll go on a campaign

• 
  mayhem in my veins 🇵🇸 (@___g_a_g_a) reported 20 minutes ago

  What a terrible first day with @hyperoptic

• 
  Sapna Chadha (@satnav08) reported 21 minutes ago

  @MoMayet3 @electrodrummer @Hyperoptic I’ve had to hang up as having calls but still in chat and 1.5hrs 😳. Crazy as just need to be online and back from holiday 🫣

• 
  R234 (@Rico234_mp3) reported 25 minutes ago

  @Hyperoptic wtf is up with your ****** services ffs 😔🤕