Hyperoptic outages and service status in Norwich, England

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Norwich, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Andrew Schauerman (@asreds) reported 5 minutes ago

  @lucianochirico @Hyperoptic @Hyperoptic this is outrageous, pull your finger out and fix the problem before you loose all your ADA Gardens customers.

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  John Younghusband (@nenamewilldo) reported 7 minutes ago

  @Hyperoptic CS12010207 you don't answer the phone and your robot doesn't speak or understand English, I have sent an email to support however I don't want a telecoms supplier that takes 48 hours to respond cancel the install booking for Friday 1st May

• 
  Tia (@justforumrah) reported 8 minutes ago

  @Hyperoptic have the absolute WORST customer service, no wifi for 3 days now - engineer did not turn up and they are not allowing us to rebook an engineer till they find out why. Incredibly hard to get through to them on the phone in the first place - do not recommend.

• 
  Just Me (@JustMe31972856) reported 11 minutes ago

  @Hyperoptic big outage across multiple sites, yet status on web page says no faults. Don't waste time trying to troubleshoot and resetting or calling them. It's down until engineers fix it.

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  Lucy Ⓥ 🌱 (@lulu_veganx) reported 14 minutes ago

  @mariucha77 @Hyperoptic @donedgley1 Day 2 of no service. It’s like Groundhog Day!

• 
  Simon (@NibblyPig) reported 14 minutes ago

  @theashrb Hyperoptic is severely limited to specific blocks of flats in urban areas and isn't available elsewhere. **** comparison.

• 
  Copious cups of tea (@Iron_B__) reported 15 minutes ago

  Received the most disgusting “service” from @Hyperoptic this evening. Called to discuss a cancellation fee being applied unfairly only to have my time wasted by the most awful person deliberately going round in circles trying to avoid the subject. Disgusting.

• 
  Janaka Abeywardhana (@janaka_a) reported 16 minutes ago

  @Hyperoptic for those implying it's pretty obvious that there was a big issue. not it isn't. - automated voice didn't tell me, rather asked a million questions - network status on website says no issues. a long queue doesn't tell me anything.

• 
  Rameez Kaleem (@RameezKaleem) reported 19 minutes ago

  @Hyperoptic I've pay for 1GB internet but the speed is around 2MB! There's no customer support on technical issues. Many people with similar issues. Almost feels like a scam!

• 
  RoseyD77 (@RoseyD77) reported 21 minutes ago

  @Hyperoptic Amazing. Got hyperoptic less than a week ago... it's been down all day. No updates. Now have to pay to work outside of my home tomorrow, take time off work and still nothing from you. Not a great start. Might be the end of a very short relationship.