Hyperoptic

Hyperoptic Outage Report in Norwich, Norfolk, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Norwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Norwich, Norfolk, England 12/26/2025 00:20

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (17%)

    Total Blackout (17%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • bhallums2 Bertie Hallums (@bhallums2) reported

    @Dafydd_62 @Hyperoptic Aye, I believe that BT have teamed up with EE to cover their outages in the same way. The first time we got hot with a 24hour+ outage, I wasn't able to get the unlimited data, I resolved that as soon as I could and had to use it multiple times in 12 months.

  • ollie299792458 Oliver Black (@ollie299792458) reported

    @Hyperoptic Maybe hold off on the promotion until your full fibre connection is up and running again? Instead of 'roaming' could your team be working on fixing the current outage?

  • yorkshire_htafc Blue and White stripes (@yorkshire_htafc) reported from York, England

    10 weeks since to my escalation, 4 weeks since my follow up, zero response from @Hyperoptic! Service live in the block for over 12 weeks, with only a couple of apartments installed. Is this tweet enough to get a response, or is posting a review on @Trustpilot? #fibrebroadband

  • simonfwitzy fitz (@simonfwitzy) reported

    @Hyperoptic we are in tw8 and the Internet service has been offline since at least yesterday evening. Is there any chance of an update as I'm having to run zoom calls using my phone and share out my 4g connection, which isn't ideal. Thanks

  • kawatabake Kawatabake_Sanjuro (@kawatabake) reported

    @HyperopticCS good afternoon- I am in SW8 and Hyperoptic is down here. Do you know what is occurring?

  • goldkidzz ingsan (@goldkidzz) reported

    @Hyperoptic no internet, bt box not activated. When will you send your technician to do it? Terrible service

  • Manzillion Manzillion (@Manzillion) reported

    @Hyperoptic hi, I have just set up on your 500mps plan and it's struggling to get 70mps.... id been told on WiFi it would be 280mps and 480 on cable, please help!

  • bhallums2 Bertie Hallums (@bhallums2) reported

    @ashic @Hyperoptic At least it works for you, just wait until it doesn't. Response times, fix times and customer support all non-existent. Customer service is limited to sending memes.

  • therealsrii Sri (@therealsrii) reported

    @Hyperoptic I've been trying to set up a broadband contract with your team for the past 1 week but have had the slowest and poorest service + response time I've ever experienced with any company as a new customer. Can someone please help?

  • DomanskiAntoni Antoni Domanski (@DomanskiAntoni) reported

    @Hyperoptic hi… what’s happening with the outage in SE1?