Hyperoptic Outage Report in Norwich, Norfolk, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Norwich, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Norwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (73%)
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Wi-fi (13%)
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Total Blackout (11%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Live Outage Map Near Norwich, Norfolk, England
The most recent Hyperoptic outage reports came from the following cities: Norwich.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Internet | |
| Norwich |
Internet | |
| Norwich |
Internet | |
| Norwich |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Danielle
(@F1Danii) reported
No Wi-Fi for 11 days, and within 48 hours it’s down again. @HyperopticCS Hyperoptic bet you’re glad to see me back tweeting you again. How can you subject a customer to this level of shoddy service? My lively hood is reliant on broadband and you’re putting this at risk.
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MOFLAS BEATS
(@MoflasB) reported
@HyperopticCS @Hyperoptic been trying to Contact you by email, calls, live support and no answer for 4 days, I have been almost 4 days with no wifi and i still couldnt reach you for a solution, I also tried DMing you on Twitter and nothing... this service is horrible
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Real_Fanny_Urquhart
(@FannyUrquhart) reported
@andyAVAVsystems We have hyperoptic Their (Polish?) crews put a lot of purple conduit about first and then came back round hooking it up To be fair - and I am a misery - they weren’t that bad. There aren’t that many cabinets. Some pods put on poles
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Tom Hill
(@tomm3h) reported
@jesslynnrose @axelk @Hyperoptic That generally comes down to discussions with the building owners, whom either don't want to talk about it, or don't like the terms offered. The same schtick would also quickly hinder anyone else.
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ST03VEN
(@ST03VEN) reported
@Hyperoptic I’d agree with all of that however your service has failed 4 times in less than 2 years and your MTTR (Mean time to recovery) is not acceptable. From experience it has been between 18 and 36 hours after a connection failure. You need to invest in better network resilience.
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Kalyan Lavu
(@Lavu3K) reported
@Hyperoptic …. Connection is very bad in Soton ocean village. Can you please sort it out ASAP ? having a torrid day due to this can’t join any meet
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Sonia
(@Sonia19020057) reported
@Hyperoptic @QPRWFC @QPRtrust Invest in customer service and stop duping people!!!
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kunal
(@kunalgulati12) reported
Hello @Hyperoptic @HyperopticCS my support ticket 2430488 has been lying with team from 13th august and no one has responded yet . Could you please help ?
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Sonia
(@Sonia19020057) reported
@Hyperoptic Worse company ever!! The staff is only trained to sell .when there is a problem they put you on hold for hours and disappear Pls don't let them dupe you
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Danielle
(@F1Danii) reported
Avoid hyperoptic! Awful customer service who take 8 days to fix an issue, for it not to be fixed and say the next appointment for an engineer is the 1st September. 4 weeks after the outage started. @Hyperoptic @HyperopticCS @Ofcom