Hyperoptic Outage Report in Norwich, Norfolk, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Problems in the last 24 hours in Norwich, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Norwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (70%)
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Total Blackout (13%)
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Wi-fi (13%)
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E-mail (4%)
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TV (%)
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Phone (%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Ian Rundell
(@ianrundell) reported
@Hyperoptic absolutely useless, can’t watch a movie without the connection breaking down countless times
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Rob
(@austroscot) reported
Hi @Hyperoptic, we have been having issues with connectivity for the last week. We’ve trouble shooted our devices and checked with our neighbours, none of them are having problems. We think our router might be on its last legs and might need a replacement. How do we arrange one?
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ibrahim💙
(@ibrahimthecat) reported
@shadowbIood The only FTTH I know of here is hyperoptic but they don't serve my area, so we use virgin media, however the upload speed is poor, our plan is 350mbps download and 36mbps upload
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Bella Caridade-Ferreira
(@bella_caridade) reported
@RCBrownPO @bt_uk @WeAreOpenreach Unfortunately, Hyperoptic is 100x worse. BT is the best of a bad bunch.
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**** Johnson
(@iamdickjohnson) reported
@Hyperoptic Instead of virtue signalling how about you fix the internet connection that hasn't worked for five days now, this is day six. Support on the website is useless with no updates.
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Kevin Chua
(@kevtrav) reported
@HyperopticCS Day 5: Called in again & was told they will look into this again *soon*. And when asked to qualify 'soon', CS guy said in 1 - 2 days. This from "pls wait 15 min to activate" It'll be 1 week of no internet service by then. What a joke. @Hyperoptic #internetdown
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Stephen Hubbard
(@RadioSte94) reported
@Hyperoptic hi when are your customer service hours it says 24/7 on the website but can't seem to get through to anyone
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Gwenny Eva—because men and boys need equality too.
(@GwenEvaBearLuvs) reported
@Hyperoptic Hm, funnily enough, I bet you-know-who don't have a problem with *this*...
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Dhruv Roy
(@dhruv_roy1) reported
@Hyperoptic hi I have been requesting a survey around my area to get your service. For 2 years no answer. Appreciate if you could@help
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Maureen
(@Maureen57493621) reported
I am contacting you as a last resort. Moved into a new build, told your company, Hyperoptic would be able to have my broadband up and running in minutes…. That was on February 25th. It didn’t work, there was a problem. I still am waiting- HELP!!!