Hyperoptic

Hyperoptic Outage Report in Norwich, Norfolk, England

No problems detected

If you are having issues, please submit a report below.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Norwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Norwich, Norfolk, England 12/25/2025 14:55

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (17%)

    Total Blackout (17%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • samm1610 Sameer Gupta (@samm1610) reported

    @HyperopticCS @Hyperoptic I have sent the details via message. Look forward to your urgent help.

  • lgladdy Liam (@lgladdy) reported

    I've spent about 24 hours now with very weird networking issues. Assumed it was my router and reset everything but still they persisted... turns out it's actually Hyperoptic having some issues; especially when talking to Apple Services.

  • amarksri_mca amar srivastava (@amarksri_mca) reported

    @Hyperoptic @HyperopticCS What is happening team , no response on multiple customer requests of Internet service down from 24 hours? Do you solve it or we need to look for options. #Basingstoke

  • amarksri_mca amar srivastava (@amarksri_mca) reported

    @HyperopticCS @Hyperoptic @HyperopticCS Sent two emails to customer support since yesterday but no response. Why no one is looking the inboxes? Any explanation? Sent you DM as well.

  • alec_moffat Alec Moffat (@alec_moffat) reported

    @HyperopticCS @EyUpPete @Hyperoptic I already have a Nokia Beacon providing mesh coverage with my Nokia router. Will this solution offer any advantage?

  • rupechat rupesh.eth (@rupechat) reported

    @HyperopticCS @Hyperoptic Of course - got home and it’s not working. Why is it so hard? YOUR engineer said it would take a week and you just don’t believe me? Why? Now it will be at least 7 days down.

  • JocelynAbbey Jocelyn Abbey (@JocelynAbbey) reported

    @Hyperoptic Trying to install new router. Postcode W2 1SY. Do you have an outage here?

  • amarksri_mca amar srivastava (@amarksri_mca) reported

    @Hyperoptic @expertreviews @Hyperoptic first have the capacity to respond to existing customer complaints before acquiring new customers. Internet service down in Basingstoke Crown Heights from 24 hours no response from customer support team.

  • cmtrimby Christopher Trimby (@cmtrimby) reported

    @Hyperoptic, I recently cancelled my subscription to move elsewhere but it seems as though @CommunityFibre are incapable of providing me with a functional service. What’s the best deal you can offer me to come back? I still have the Hyperoptic router.

  • KaroGamingg KARO (@KaroGamingg) reported

    @ImOwFromYT You gotta get on that Hyperoptic 🔥 never have issues