Hyperoptic

Hyperoptic Outage Report in Norwich, Norfolk, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Norwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Norwich, Norfolk, England 01/21/2026 01:10

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (13%)

    Total Blackout (13%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • BentleyHarry Harry Bentley (@BentleyHarry) reported

    @sendhelpformom @Hyperoptic Exactly the same. Day 6 for myself. Monday send me an update saying they have no update on it. Nothing since. Worst decision of a provider made

  • latishaleighx lleigh (@latishaleighx) reported

    @Hyperoptic you have arranged 4 engineer visits to our apartment and issue remains u resolved. Please confirm to me what exactly your engineers are doing on site as it doesn’t seem to be anything.

  • ancr_cotswold harrison🌾 (@ancr_cotswold) reported

    @_baoge @iamsamitpatel @Hyperoptic where do we even report a loss is service or data? on their website? great! i cannot even access their website because my area has poor 4G 🙄

  • latishaleighx lleigh (@latishaleighx) reported

    @Hyperoptic do you think it’s accept to let an issue go on for almost a week???

  • beebeegom 뷔뷔 (@beebeegom) reported

    @HyperopticCS @Hyperoptic approximately how long will it take to fix the Wifi issue in NW9?? Please give a specific time frame

  • LoveSehyr S.A (@LoveSehyr) reported

    @Hyperoptic @HyperopticCS every few months there is a new outage. When will the internet issue be resolved in NW London?

  • anastasiaxego ANASTASIA EGO (OF link ⬇️) (@anastasiaxego) reported

    Anyone else with Hyperoptic Internet? My internet speed is SO DOWN I can't work! Was 1 mb/s yesterday and now between 5-20! Anyone else? What is going on? @Hyperoptic @HyperopticCS

  • sendhelpformom Cristina (@sendhelpformom) reported

    @HyperopticCS @Hyperoptic I can confirm that my internet is back on. However the speed is still a third of what it should be. I am actually scared to ask you guys to fix it. Can you without killing my internet again?

  • latishaleighx lleigh (@latishaleighx) reported

    @Hyperoptic the service you are providing is appalling and no one is working fast enough to get this issue resolved.

  • strivedrama 🎀Sooz Moffat🎀 (@strivedrama) reported

    @Hyperoptic you’re a disgrace!! Was left on hold for 30 minutes to then be cut off! No internet since 2pm! Sort it out @Hyperoptic you’re so quick to take payment but not so quick with your internet or resolving issues!!!