Hyperoptic outages and service status in Norwich, England

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Norwich, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Konstantin Tkachuk (@Tkachuk_science) reported 37 seconds ago

  @Hyperoptic Hey folks, Your internet is not working tonight

• 
  Darán 🏆LFCCHAMP20NS🏆 (@DazLFC79) reported 42 seconds ago

  @MoneySavingExp Been with @Hyperoptic for 7 years, loyal to a fault yet my charges go up every year while I see new customers only pay less than half for exactly same service. Appalling. There needs to be legislation to stop this inequity, deeply unfair & greedy. Complaining gets nowhere either

• 
  karen morley (@karenmorley6) reported 45 seconds ago

  @Hyperoptic any chance of our internet service being restored nw2 ?

• 
  Den Perry (@RedArmy99) reported 4 minutes ago

  @MrNickKnowles @SkyUK @skytv If you are a residential customer with access to AltNets like YouFibre or Hyperoptic, you’d be an idiot to consider Starlink.

• 
  Chad West (@ChadWestTweets) reported 4 minutes ago

  Just had @Hyperoptic installed last week. It randomly stopped working, apparently due to bad wiring The next engineer available is in six days Dog **** company, avoid

• 
  Kav (@KavehD) reported 6 minutes ago

  @Hyperoptic Is service down in DH6 postcode?

• 
  Jane Doy MBPsS (@Janebcd) reported 10 minutes ago

  @Hyperoptic Your chat is not working & you’re keeping us waiting and not replying. No internet in SW1P area for hrs ..?

• 
  Kris (yes it's actually spelt with a K) (@kobraman88) reported 10 minutes ago

  @C9EmZ @virginmedia Quicker you move away from them the better, utterly useless overpriced scumbags, had nothing but issues with them for years then @Hyperoptic popped in my area after a few years of waiting and not looked back, cheaper, better quality and i sit on 5 ping (but im next to the hub)

• 
  Just Me (@JustMe31972856) reported 12 minutes ago

  @Hyperoptic big outage across multiple sites, yet status on web page says no faults. Don't waste time trying to troubleshoot and resetting or calling them. It's down until engineers fix it.

• 
  James Nicholls (@jamesjnicholls) reported 12 minutes ago

  Nearly at 8 hours of outage now. Shocking @Hyperoptic