Hyperoptic

Hyperoptic Outage Report in Norwich, Norfolk, England

No problems detected

If you are having issues, please submit a report below.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Norwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Norwich, Norfolk, England 12/02/2025 23:25

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Total Blackout (16%)

    Total Blackout (16%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. E-mail (1%)

    E-mail (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • AlexRM Alex (@AlexRM) reported from Camberwell, England

    Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…

  • iamsamitpatel Samit Max Patel 💩 (@iamsamitpatel) reported

    @HyperopticCS @Hyperoptic I will be invoicing you for the mobile data I’m using! Been 24hrs and still down

  • RamGam90 RG90 (@RamGam90) reported

    @Hyperoptic @TheXavianna @hyperoptic stop giving free trips and fix your WiFi!

  • RamGam90 RG90 (@RamGam90) reported

    @Hyperoptic @HyperopticCS you’ve lost me as a client today. Unacceptable more than 24 hrs without service and support lines all shut down. No ETA, no response whatsoever for hours. As soon as live support is back, I’m cancelling my contract.

  • 23AaronJoshuaa Aaron Alcock (@23AaronJoshuaa) reported

    @HyperopticCS Kindly note that I’ve had to make this social media account because your official channel isn’t working. Live chat is down. Phone calls cut off. Hyperoptic seem to be quick enough to use this channel when they are boasting of how marvellous they are…

  • shreekpkun shreerao (@shreekpkun) reported

    @HyperopticCS @Hyperoptic @HyperopticCS : Pathetic service, tried reaching u via mail/call no luck.. Net is down from yesterday afternoon and where is the regular update? Do you have any ETA or not?

  • dennisrunz Dennis Runz (@dennisrunz) reported

    Hurry up @Hyperoptic. It’s been well over a year since installation in the building started and fibre cables still dangling off the wall. About to enter another broadband contract with another provider as it’ll probably never happen. Let’s see if @CommunityFibre can do it better.

  • axelk Alex Micu (@axelk) reported

    @olinewton I wouldn't go for any broadband currently other than Gnetwork and Hyperoptic if you can help it

  • herculeyuan Hercule Nuay (@herculeyuan) reported

    @Hyperoptic @ChooseUK We need the problem to be fixed ASAP! Can't work due to unstable Internet. It just interrupts many important event!

  • SethiAayush sanjay (@SethiAayush) reported

    @Hyperoptic @TheXavianna Sort out issues in nw9 area as peilevneed to work from home,