Hyperoptic

Hyperoptic Outage Report in Norwich, Norfolk, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Norwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Norwich, Norfolk, England 12/30/2025 02:35

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • ArmaVALIANT Chris Kelly (@ArmaVALIANT) reported

    @HyperopticCS @ChppIl If the issue isn't on your end - how can it only be HyperOptic customers that can't connect to PSN servers?

  • Jake83457954 Jake (@Jake83457954) reported

    @HyperopticCS can’t connect to PlayStation servers with hyperoptic. Any idea what the issue is here?

  • deerezzd deerezzd (@deerezzd) reported

    @HyperopticCS @AskPlayStation anyone having issues with connecting to PSN on Hyperoptic try manually changing your DNS to Google's DNS (8.8.8.8 and 8.8.4.4), fixed the issue for me

  • MattyEdwardss Matthew R Edwards (@MattyEdwardss) reported

    @Hyperoptic can you please sort out PlayStation network connectivity. Everyone using your router and service can’t connect to PlayStation network.

  • sonamtsu sonam (@sonamtsu) reported

    @Hyperoptic Hi please fix your website for access on ipads. As the pop up privacy policy has not been optimised for ipads so cannot access the website due to the pop-up taking on the entire screen.

  • Piskopat54Yazar Emrah #Trabzonspor (@Piskopat54Yazar) reported

    @JasonWilde_SIEE @AskPS_UK What company is your internet provider ? I have same issue with hyperoptic they blame Sony UK but some of other websites and apps don't work for me neither .

  • maZuFC Adam Mazurek (@maZuFC) reported

    @Hyperoptic @HyperopticCS is there an issue with hyperoptic in London, stanmore area? My download speeds are 1mbps ... Status page says green. I've restarted the router as well but still no good.. can you check please?

  • The_Greal_Deal City (@The_Greal_Deal) reported

    @Hyperoptic @HyperopticCS you need to look into issues with PS5 connectivity. Doesn’t work at all but the PS5 connects fine to other providers Not happy 🤬

  • RobChesworth Rob Chesworth (@RobChesworth) reported

    @Hyperoptic I just closed down my account with you guys as I’m moving house next week. I was sad when I learned you don’t serve my new location as I’ve enjoyed a fast and reliable product for over 3 years… 1/3

  • swanzmatt Matt (@swanzmatt) reported

    @Mrkipli09851274 @Hyperoptic Same here I'm on sky broadband just not working