Hyperoptic outages and service status in Norwich, England

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Norwich, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nicky Hill (@nickyjanehill) reported 6 minutes ago

  Urrrgh got my new @Hyperoptic broadband installed not realising what a nightmare it would be to get all my smart devices connected. 4 hours with Amazon customer help and only one reconnected after very tricky technical instructions followed. Be warned if you have older devices!

• 
  Rick Sanchez (@RickSanchezDJ) reported 10 minutes ago

  @theashrb Hyperoptic is actually a good network (used to work for them). Starlink makes sense if you live in the sticks

• 
  Paul Thompson (@tommo_68) reported 11 minutes ago

  @Hyperoptic Wouldn't recommend signing up with Hyperoptic. When the internet is down, usually weekends their attitude is tough luck, we'll fix it during the working week. Had issues with this several times, so they cannot be bothered with customers Internet. Cannot work from home with them

• 
  arsenal (@JulieAt02335370) reported 14 minutes ago

  @PeterStefanovi2 @GMB So did the disabled. You didn't help them. Hyperoptic.

• 
  Kevin Burke (@kevbur123) reported 16 minutes ago

  @Hyperoptic please help with an email I sent customer services please case number CS1033295. I am anxious to resolve this and be able to enjoy hyperoptic again.

• 
  𝙋𝙝𝙞𝙡 𝙈𝙮𝙚𝙧𝙨 (@PhilMyers53) reported 18 minutes ago

  @Hyperoptic Complaint logged with OFCOM

• 
  Kris (yes it's actually spelt with a K) (@kobraman88) reported 19 minutes ago

  @C9EmZ @virginmedia Quicker you move away from them the better, utterly useless overpriced scumbags, had nothing but issues with them for years then @Hyperoptic popped in my area after a few years of waiting and not looked back, cheaper, better quality and i sit on 5 ping (but im next to the hub)

• 
  Saika (@Saiccc2) reported 23 minutes ago

  @Hyperoptic It really seems that your network is having some problems recently, as so many people are experiencing this.

• 
  RoseyD77 (@RoseyD77) reported 26 minutes ago

  @Hyperoptic Amazing. Got hyperoptic less than a week ago... it's been down all day. No updates. Now have to pay to work outside of my home tomorrow, take time off work and still nothing from you. Not a great start. Might be the end of a very short relationship.

• 
  Gunjan Arora (@gunjanarora001) reported 26 minutes ago

  @Hyperoptic - broadband down for over 30 minutes and your customer care unreachable. Downdetector also showing multiple reports, is there an known outage?