Hyperoptic

Hyperoptic Outage Report in Norwich, Norfolk, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Norwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Norwich, Norfolk, England 01/12/2026 11:40

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Total Blackout (14%)

    Total Blackout (14%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @SRElectricalse1 @Hyperoptic We are saddned to find out that was your experience with our network. We have contaced you in the DM to take a look into your case.

  • norfwigan northwigan 🇺🇦 (@norfwigan) reported

    @ThreeUKSupport Yes I still have no signal. And no, I’m using hyperoptic wifi.

  • D3dp0ny1 D3@dp0ny 🇺🇦 (@D3dp0ny1) reported

    @Hyperoptic @HyperopticCS no service no updates five days no good. What's your point????

  • MarkTheTriplet Mark (@MarkTheTriplet) reported

    @HyperopticCS Hi, im having issues with playing games online on the Xbox when the other players also have Hyperoptic broadband. It complains about NAT issues and its fine with others who do not have Hyperoptic broadband.

  • 1henryw Henry Walter (@1henryw) reported

    @Hyperoptic I have no Internet in the hounslow area. I need Internet for work. Can you tell me what the issue is please?

  • AuroraNiav jackie weaver (@AuroraNiav) reported

    Lol been trying to get through to @hyperoptic for 40 minutes only to get to a voicemail service that is ‘full’ and can’t take my message :) amazing customer service thanks so much xxx (this is sarcasm I’m fewmin, got no internet and now got your hold music stuck in my head) xxx

  • Ccynica Ccynical (@Ccynica) reported

    @SettaSoeyono @HyperopticCS @Hyperoptic Yes very slow customer service, their service is sooooooooo bad and slow.

  • Ccynica Ccynical (@Ccynica) reported

    @jvantill @Hyperoptic Don't bother their customer service is the worst ever

  • jfsignorelli jfs (@jfsignorelli) reported

    @Ofcom @Hyperoptic hyperoptic literallly hasn’t worked in 2 full days. No one does ****. No one helps.

  • AmericaMapillai America Mappilai (@AmericaMapillai) reported

    Hello @Hyperoptic why do I need to pay more as a existing customer to renew? I missed the deadline and reached out and got charged more than what you offer new customer. Is this fair #hyperoptic @HyperopticCS