Hyperoptic outages and service status in Norwich, England

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Norwich, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Marcelo Hidalgo (@mhmnat1) reported 1 minute ago

  @Hyperoptic more than 8 hours of “maintenance” and still no service!!!😡😡😡

• 
  Dan Scott (@DanJPScott) reported 13 minutes ago

  @Hyperoptic our internet is down and we can’t get your support chat to work, can you help

• 
  Janaka Abeywardhana (@janaka_a) reported 14 minutes ago

  @PalestinianBoii @Hyperoptic they should update network status to down. says all ok for our postcode

• 
  Konstantin Tkachuk (@Tkachuk_science) reported 15 minutes ago

  @Hyperoptic Hey folks, Your internet is not working tonight

• 
  ᴄᴍ. (@charliemensah) reported 16 minutes ago

  @Hyperoptic CM3 area down?

• 
  Marcelo Hidalgo (@mhmnat1) reported 16 minutes ago

  @Hyperoptic what’s going on with your service? You said maintenance this morning from 9am to 1pm (4hours) it’s 3:17 and still no service! Last time you made a “maintenance” I lost my service for 4 days!! 😡😡😡😡

• 
  Ashwin Lokare (@AshwinLokare10) reported 16 minutes ago

  Unbelievable that this @Hyperoptic outage has dragged on for over 24 hours. Completely unacceptable.

• 
  Paul Bailey (@PBailey71973) reported 18 minutes ago

  Hey @Hyperoptic, loved the service for several years and always had a good response on your portal. Now i have a connection problem, suddenly not allowed to report a fault on the portal and phone line busy - 10 min wait (plus all the questions) - how can i get my service back?

• 
  Maks (@Makssss_O) reported 20 minutes ago

  Waited four days for my hyperoptic router only for it to arrive and there’s a fault somewhere in my flat and can’t get an engineer till next week. Wouldn’t have been the worst thing but O2 has next to no signal so I’m basically stuck in the stone ages in this flat.

• 
  Jesse Redman (@LFCBiiiiiiiitch) reported 21 minutes ago

  @Hyperoptic you are down