Hyperoptic

Hyperoptic Outage Report in Norwich, Norfolk, England

No problems detected

If you are having issues, please submit a report below.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Norwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Norwich, Norfolk, England 12/26/2025 19:00

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (16%)

    Total Blackout (16%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • froggyfoots Frog 🐸 (@froggyfoots) reported

    Phoned up Sky and they clearly explained it may take a week as they are having issues with orders. Fine, at least they told us. Called EE and they're gonna get us online in a matter of days. I recommend @BarrattHomes stops working with @Hyperoptic #hyperoptic

  • Token_NZ TOKEN (@Token_NZ) reported

    Internet with @Hyperoptic went live on Monday, Thursday it is already down. Today is the first day I decided to work from home and this happens :/. Not ideal. At least the communication has been good. Constant updates on the situation.

  • courtesyrules Elle (@courtesyrules) reported

    @Hyperoptic #CustomerService I had appalling service when I opened an account a couple of weeks ago and cancelled it within an hour because they wouldn’t delay the start date to activate broadband.

  • ananthjk Ananth.J.K (@ananthjk) reported

    Still not activate. How long do I have to wait? @HyperopticCS @Hyperoptic @HyperopticCEO. ITS BEEN AND MONTH AND NO CONCRETE RESOLUTION FOR A SIMPLE SOFTWARE ISSUE.

  • eventhori3on Eventhori3on (@eventhori3on) reported

    @Hyperoptic Internet been down in Rochester riverside Kent now since midnight last night. No updates? I work from home.. day lost already

  • Navy_Gaijin Adam Dobkin (@Navy_Gaijin) reported

    @Hyperoptic internet is down in CM7 2? Please advise?

  • Muntazi10527790 Muntazir Mahdi (@Muntazi10527790) reported

    @Hyperoptic struggling to get any meaningful response regarding an engineer visit: no body knows the process and the comms are lost. The urgent escalation request has taken 4-5 days. No response. please help with the installation of Hyper-optic modem?

  • dhuelsermann Dirk Huelsermann (@dhuelsermann) reported

    @Hyperoptic again internet down. Second time in two weeks. When will you get your stuff right ? #Battersea

  • alex_houlding Alex Houlding (@alex_houlding) reported

    @Hyperoptic Hi, I'm experiencing a service outage in the E8 postcode. Can you say when it'll be back?

  • DaveEV8 DaveEV (@DaveEV8) reported

    @slye @2nd_ellllectric @Hyperoptic Wonder why Spectrum is so slow where you are? I had been paying the same for 200/10 for a long time and they recently upped it to 300/10 for free. Still signed up for fiber that Ting is rolling out, though who knows when that'll arrive.