Hyperoptic Outage Report in Norwich, Norfolk, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Norwich, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Norwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (72%)
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Total Blackout (16%)
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Wi-fi (11%)
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E-mail (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Ellis Crawford
(@DrEllisCrawford) reported
@Hyperoptic ❎ Ensuring that water supplies to homes where new street cabling is being installed isn't damaged. You've received my formal complaint by email and you've got a contact number for me there. The work being undertaken is disruptive enough without damaging our plumbing!
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Kaja Gjessing-Baker
(@baker_kaja) reported
@Hyperoptic You are officially the worst provider with the worst sales team. As a potential new customer, I am unable to get help with getting your services installed. Your support team don't respond to emails. It's as though you don't want or need new customers. Unbelievable!
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JitanEDM
(@JitanEDM) reported
I’m told 24/7 support, then when I ask about it they say “the team involved in the support needed doesn’t work 24/7” then why the hell are you advertising 24/7 support. @Hyperoptic @ASA_UK #Misleading #NoSupport #KillMeNow
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Arun
(@dicearunks) reported
@Hyperoptic ,such a terrible service ,its been 8days that no internet at my home I have been told it will take only 5mns to transfer existing hyperoptic connection to mine on 15- Sep no connection yet! I made 12 calls to your support but no help !
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LBRGamer
(@lbrgamer_twitch) reported
@Beesley1Carlie @Hyperoptic @HyperopticCS Whoever initially installed it, the wiring wasn’t allowing the light through the fibre so engineers came to fix it but said I should be able to ask for activation now it was sorted but still nothing…
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Shukran Ali
(@ShukranAli16) reported
@Hyperoptic Been waiting for ages no one is resolving my issue
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JitanEDM
(@JitanEDM) reported
@HyperopticCS @Hyperoptic @virginmedia Do you understand my point of view? What would you do if you were in our situation, tell me honestly, 10 days no internet, then I’m told wait 10 days for investigation into the issue
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JitanEDM
(@JitanEDM) reported
@tjeffwilson @Hyperoptic @EE It’s sounding more and more like I should chargeback on charge and cancel direct debit payments and switch to another provider asap.
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Premjit Singh
(@HayerCRM) reported
@Hyperoptic when I ordered broadband, I was promised that service will be activated in few minutes but after 3 days and long calls I’m yet to get a clear answer. I need know what is happening so that I can switch if I need to. It is important for my work. #poorcustomerservice
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Stephen Hubbard
(@RadioSte94) reported
@Hyperoptic given up on the call, that was attrocious no indication of how long I'd be waiting for no indication of queue number when I got to the top just more and more hold music, not great customer service at all