Hyperoptic

Hyperoptic Outage Report in Norwich, Norfolk, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Norwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Norwich, Norfolk, England 11/06/2025 01:05

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (13%)

    Total Blackout (13%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. E-mail (5%)

    E-mail (5%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • kittytonk Kathryn A 💙 #European #Rejoiner (@kittytonk) reported

    @GirlGiada There are a couple of free things to check first. Electronic equipment near your router could be interfering (move it/other stuff) or the signal could be competing with a nearby neighbours router. Call hyperoptic tech help desk for advice on how to adjust it.

  • CynicGovernment GovernmentCynic #IndyScotland21🏴󠁧󠁢󠁳󠁣󠁴󠁿💙 (@CynicGovernment) reported

    @GeeMcWhizz @ron_mould @StFilansDream Of course. You highlighted another area that makes it even more unfair is that it seems only BT gets tax payers cash, Hyperoptic, Gigaclear, VM etc as they don't have nationwide coverage don't get bungs. BT inherited their network from the GPO. Tebbit has a lot to answer for.

  • bigsmolhands Matt (@bigsmolhands) reported

    Internet went out again after a engineer visited. Contacted @Hyperoptic to arrange another technician. They said they fixed it. I said it's going to cut out again in 20 mins so please can I arrange a engineer visit. They said they would email me if it does... andd they didnt🤬

  • bigsmolhands Matt (@bigsmolhands) reported

    Onceee again I am having to wait in the queue for hyperoptic support. By which time the internet will come back on and they will say that it looks fine on their end 😑😑😑😑

  • reubenoconnell Reubs (@reubenoconnell) reported

    @Hyperoptic Hi, SE London, download speeds dropped this morning to around 0.6 Mbps but upload speed staying fairly high, is there an issue in the area? Have tried all the standard troubleshooting. Thx

  • RebeccaFarhall surrenderdorothy🏳️‍🌈 (@RebeccaFarhall) reported

    @Hyperoptic @HyperopticCS hi we are having problems with the internet in Eat London. Are there any problems?

  • tamalonline Tamal Bhattacharya (@tamalonline) reported

    @Hyperoptic @HyperopticBuild @HyperopticCS I have dropped an email regarding your Automatic Compensation (req id 1776755). Please check and revert. And at least do this in time and better than your internet service

  • Ashmantaps Ashley Taplin (@Ashmantaps) reported

    @Hyperoptic Dogs**t company! Been waiting 2 weeks for an engineer to come fix our internet and still nothing

  • StevenNT Steven Jones (@StevenNT) reported

    @rclstudio Hi, I have Hyperoptic and had them since July 2019 and can 100% recommend them, had zero issues at all. I can give you a DM with my referral code to get £25 off your first month off if you are interested ?

  • vikramKadiam {VK}🛠️💻 (@vikramKadiam) reported

    @HyperopticCS My hyperoptic internet is down since yesterday evening in CV31 area and your customer support says they can't send support engineer till Monday morning ! This is unacceptable and it's impacting larger neighborhood are and ppl who work from home.