Hyperoptic

Hyperoptic Outage Report in Norwich, Norfolk, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Norwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Norwich, Norfolk, England 01/08/2026 13:05

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (70%)

    Internet (70%)

  2. Total Blackout (14%)

    Total Blackout (14%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • maatram_thedi ரெண்டும் கெட்டான் (@maatram_thedi) reported

    @Hyperoptic Hi I was informed about two hours maintenance today but internet is not back even almost 4 hours. Customer care noone picks the call :-(

  • BibeyNathan Nathan Bibey (@BibeyNathan) reported

    @Hyperoptic @HyperopticCS doing a great job!!! 17 days now and you still have not assigned me the static ip that I have purchased. Apparently it only takes 24 hours??? Looks like it’s now time to cancel and join @BTGroup

  • susanalsafizzle Susan Al-Safadi (@susanalsafizzle) reported

    @HyperopticCS @Hyperoptic here we are an entire week later still with no broadband and no communication as to when this will be resolved. You are a bunch of cowboys charging for a service you don’t provide.

  • indiependente Francesco Farina (@indiependente) reported

    @Hyperoptic down. Interesting thing that Google services keep working 🤔 #hyperoptic

  • aradonn2 john (@aradonn2) reported

    @Hyperoptic I wished I could get your service where I live

  • Oluwxfemi Ragnar Lothbrok (@Oluwxfemi) reported

    @Hyperoptic why’s my internet down please??

  • tomehoban Tommy Hoban (@tomehoban) reported

    @Hyperoptic how do i contact you with regards to broadband service?

  • DJGaryBaldy DJGaryBaldy (@DJGaryBaldy) reported

    @judgedvirus I've only been able to use Virgin since we moved in here in 2012 I'm out of contract with Virgin and they're currently asking £46 a month for Broadband Hyperoptic is faster and cheaper and i hope the service is better than the outages with Virgin Virgin pissed me off!!

  • _TheRealImran_ Imran (@_TheRealImran_) reported

    Hyperoptic internet is so so ****...

  • taranasus 🎮 Taranasus 🕹 (@taranasus) reported

    Not only that, they're also sending all the necessary packaging and labels to return the old one. All I have to do is: Put in box, post. Everyone has a LOT to learn from @Hyperoptic Customer Service. 2 years with them and any issues I head was dealt with quickly and effectively