Hyperoptic outages and service status in Norwich, England

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Norwich, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chris Newton (@drchrisnewton) reported 4 minutes ago

  Wi-fi down for a second day. @Hyperoptic are very slow to respond, and won't even guarantee an engineer visit today. It looks like my time with this company won't be very long. Not good enough.

• 
  Ceri Follow @EiraAnimations (@CatMazikeen) reported 5 minutes ago

  over a month since my initial complaint and you still haven't had the decency to have a manager contact me. Its all on record and file. disgusting behaviour to paying customers. @Hyperoptic

• 
  umang shankar (@Umangshankar) reported 6 minutes ago

  @Hyperoptic #hyperoptic what a horrible service you guys have 3 days of no internet and all you get are fake promises.

• 
  Tom (@TomXFD) reported 12 minutes ago

  @status_is_down 2 days without service - SW5 London. Terrible incident management by #hyperoptic No updates/comms whatsoever.

• 
  Mr Direction (@swestzeta) reported 13 minutes ago

  @Hyperoptic still no internet and no communication from you as to when (or if) I will. You market yourselves as great customer service - which, so far, has not been my reality 😡😡

• 
  Richard (@Photochromatic) reported 14 minutes ago

  @MoMayet3 @Hyperoptic Still no service in E1. Chat cut off for third time before I got to an agent.

• 
  Alex Rae (@__alexrae__) reported 15 minutes ago

  @Hyperoptic 5 days since my router was delivered and still no internet access. Called tech support team 4 times and been assured it will be fixed and still nothing. Been on hold for over an hour this morning - sort it out

• 
  Chris Panteli (Co-Founder) (@Linkifi_) reported 15 minutes ago

  I've said this multiple times, but hear me people. @Hyperoptic is not only the worst internet company in the world, they are the worst company in the world, full stop!! We're now approaching nearly a full workday of outage and I've had six messages in total alternating between it's fixed and it's not working again

• 
  Greg Thomson (@gregthomson31) reported 17 minutes ago

  another hot day means @Hyperoptic is down again

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 20 minutes ago

  Day 3 with no service…… I think @Hyperoptic have finally beaten me, I have no fight left! @donedgley1