Hyperoptic

Hyperoptic Outage Report in Plymouth, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Plymouth, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Plymouth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Plymouth, England 01/20/2026 23:10

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (13%)

    Total Blackout (13%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • Muntazi10527790 Muntazir Mahdi (@Muntazi10527790) reported

    @Hyperoptic struggling to get any meaningful response regarding an engineer visit: no body knows the process and the comms are lost. The urgent escalation request has taken 4-5 days. No response. please help with the installation of Hyper-optic modem?

  • dhuelsermann Dirk Huelsermann (@dhuelsermann) reported

    @Hyperoptic and @BatterseaPwrStn why is the internet connection down for ONE day ? #neverOrdinary @BatterseaPwrStn isn’t it ?

  • Shawlands_Lee The_Asthmatic_Strong_Man (@Shawlands_Lee) reported

    @bt_uk Yes, reported by multiple households. There is currently a @HyperopticCS van in the lane waiting for an @OpenreachHelp engineer. I did tell the engineers from Hyperoptic of the issue when they were running the new cables, but they just said phone BT, and left shortly after!

  • w_gawned Will the human (@w_gawned) reported

    @Hyperoptic Waited nearly 4 weeks for a router to be delivered, and cancelled today, after being told for the 5th time, "we'll put the order in now, and a router will arrive to you in 1 to 2 business days." Terrible service, so disappointed.

  • maxmednikov Max Mednikov (@maxmednikov) reported

    @HyperopticCS @Hyperoptic Have some weird feelings about customer service. Activation is stuck, no replies from support for a week. How long more I should wait?

  • ToytownBandit Simon Blake (@ToytownBandit) reported

    @HyperopticCS @DJAwesomeWells @Hyperoptic Temple Meads old market area is still down

  • dhuelsermann Dirk Huelsermann (@dhuelsermann) reported

    @Hyperoptic again internet down. Second time in two weeks. When will you get your stuff right ? #Battersea

  • petehotchkiss Pete Hotchkiss 💙 🇺🇦 (@petehotchkiss) reported

    @virginmedia down AGAIN. Most unreliable ISP I've ever had. Only option in my area sadly. In 2 months they've been down 3x as often as @Hyperoptic were in 3 years !!!!

  • nmrbutch Lord Vader (@nmrbutch) reported

    @Hyperoptic I'm in Birmingham and experiencing the same issues! No WiFi at all. How long until we have a fix Hyperoptic??

  • nmrbutch Lord Vader (@nmrbutch) reported

    @HyperopticCS @greenovosch I'm in Birmingham (B5, EDGBASTON) and experiencing the same issues! No WiFi at all. How long until we have a fix Hyperoptic??