Hyperoptic outages and service status in Plymouth, England

Problems in the last 24 hours in Plymouth, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Plymouth, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 12 seconds ago

  @AlexTarrant4 @Hyperoptic We are on Day 8 without service in SE16.

• 
  Xeu (@Xeu_uk) reported 47 seconds ago

  @Hyperoptic You provide speed tests on your website, but went the speed is 5% of what I pay for there isn't a means to propagate this into a support request. Is it simply there to confirm the service is performing horribly?

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 56 seconds ago

  Still no service but Hyperoptic are in the area so I am hoping this will be resolved today. This is now day 7. Groundhog Day @Hyperoptic @donedgley1 @mariucha77

• 
  Kurt Robson (@KurtRobsonn) reported 3 minutes ago

  @liam_richards @Hyperoptic Hahahah. Okay my customer service rep must’ve decided to give me the ultimate worst case scenario. Have a good week!

• 
  Jordan🇩🇲 (@JordyOnside) reported 7 minutes ago

  @AhnafM9197 @liam_richards @Hyperoptic Won’t be for long… it’s completely down

• 
  Paul Thompson (@tommo_68) reported 10 minutes ago

  @Hyperoptic When the internet is down though you cannot switch.

• 
  Just Me (@JustMe31972856) reported 15 minutes ago

  @Hyperoptic big outage across multiple sites, yet status on web page says no faults. Don't waste time trying to troubleshoot and resetting or calling them. It's down until engineers fix it.

• 
  Davdra (@pdavdra) reported 15 minutes ago

  @Hyperoptic why do you insist on doing your maintenance work during working hours? Causes major issues with working arrangements!

• 
  Cordelliassmile (@Cordeliassmile) reported 20 minutes ago

  @Hyperoptic I’m in Sheffield and your internet has been down for nearly 24 hours now. Your website is also down. What compensation is going to be offered to affected customers?

• 
  Carolina (@caro_SpecialOne) reported 22 minutes ago

  @Hyperoptic no service, no one knows what is going on, no update, again terrible customer service