Hyperoptic

Hyperoptic Outage Report in Plymouth, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Plymouth, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Plymouth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Plymouth, England 12/15/2025 02:25

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • lil_miss_james Jamie (@lil_miss_james) reported

    @Hyperoptic @HyperopticCS for me it doesn't work. I tell him the offer I have through affiliate website, he says 'nothing we can do, I can offer you xxx and that's it'. Fed up and bored, we part ways.... Do you want sales? Because it feels like prospects are a hindrance to you...

  • DomanskiAntoni Antoni Domanski (@DomanskiAntoni) reported

    @Hyperoptic hi… what’s happening with the outage in SE1?

  • stormgrl Stormgrl (@stormgrl) reported

    Hi @Hyperoptic is there an issue with your network? I’ve lost internet entirely.

  • NeilCocker Neil Cocker (@NeilCocker) reported

    @Hyperoptic Hey folks! Any idea when service is likely back up in CF10? Went down at about 11pm last night.

  • Taz_Angela Taz Angela (@Taz_Angela) reported

    @HyperopticCS @UbuntuBhoy @Hyperoptic Poor customer service, please update your website so other customers do not have this bad experience, area unserviceable should have been picked up before install date. Not half an hour before install. Disappointing

  • Moislam20 Mo islam (@Moislam20) reported

    @ashic @HyperopticCS @Hyperoptic Very bad connection, can’t even provide basic connection. I took maximum speed /connection option which they have but completely rubbish. I asked for cancellation, don’t want to do that either. Bad bad bad…..not even one star.

  • charlonichole Charlotte-Nichole 🌿 Lifestyle & Interior Blogger (@charlonichole) reported

    @Hyperoptic Reliable my arse! Without internet all day despite being told it would be for just 3 hours!!! Sort it out as well as your shocking customer service!

  • Zac_akaWrong Wrong (@Zac_akaWrong) reported

    @Hyperoptic @Trustpilot How much interest does there need to be so that you can start providing internet? Tired of slow speeds!

  • PPdociutatMGA vandaliclad (@PPdociutatMGA) reported

    @Hyperoptic are you having problems in Liverpool. No Internet connection in the last 3hrs

  • ollie299792458 Oliver Black (@ollie299792458) reported

    @Hyperoptic Maybe hold off on the promotion until your full fibre connection is up and running again? Instead of 'roaming' could your team be working on fixing the current outage?