Hyperoptic

Hyperoptic Outage Report in Plymouth, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Plymouth, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Plymouth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Plymouth, England 11/20/2025 04:50

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • lionheartx10 Lionheartx10🇬🇧 (@lionheartx10) reported

    @Hyperoptic @HyperopticCS Hopefully find out whats causing the issues, my twitch server tests have all come back 100% quality all fine. Tried different software, different PC's. Still messing around with settings now...

  • pddavie p (@pddavie) reported

    @Hyperoptic Please can someone help & let me know when I can get an install. I have been waiting weeks, and have chased numerous times yet nada! Help! My current supplier term is over and I may have to revert back to them if you don't do something in the next 5 days-Help! 😟🙏👋

  • DragonWolf5589 Jay Smith (Sonic/Dragonwolf) (@DragonWolf5589) reported

    now its down to 20mbps... seems too be @Hyperoptic wide issue. if i use my mobile data on speedtest app. get over 200mbs on every server, but testing to hyperoptic is SAME poor speed as my ethernet and wifi connection. but status is showing green!

  • ironside Ironside (@ironside) reported

    @philippepolleux @Hyperoptic Start replying to current customers in central London who you’ve left with an outage since last Monday please. No detail on the problem, your plan to fix it or timelines as of yet. Not even a single update yesterday.

  • chawlakapali Kapali (@chawlakapali) reported from London, England

    @HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic

  • NickPeers44 Nick Peers (@NickPeers44) reported

    Usually i let this stuff slide, but the customer service i just received from @Hyperoptic is really poor. Even though i've been with them for multiple years, won't offer me the same offer i had 4 days ago and then hung up on me just now. Crazy

  • Rianluk Rian 🎴🎮 (@Rianluk) reported

    Hyperoptic, 1 message cancelled Talktalk 8 months they are still trying to charge me for my old internet. WTF

  • Lustriga 💀👻Bo1 Single Elimination🌕🎃 Nik 👾 (@Lustriga) reported

    @ViciousHorizon @Veracityy_ This.... I had a bad Hyperoptic connection and it was still far and above everything else I've ever had

  • sii_taylor simon (@sii_taylor) reported

    @Hyperoptic email from hyperoptic saying just call us when you move in and we will turn you straight on now i cant even get a straight answer from the advisor with no date insite great start for a new customer 👍 maybe will use someone else

  • ArdynIV Ardyn (@ArdynIV) reported

    @HANCXCK @virginmedia Dogshit company, £62a month for their "best service" and it perma cuts off without actually getting the speeds I pay for. Can't wait for hyperoptic to become available in my area.