Hyperoptic

Hyperoptic Outage Report in Plymouth, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Plymouth, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Plymouth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Plymouth, England 12/27/2025 16:10

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (16%)

    Total Blackout (16%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (2%)

    E-mail (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • megpb_ Megan (@megpb_) reported

    @UswitchUK Hello! Am trying to process a uSwitch exclusive offer on Hyperoptic, however it tells me to call Hyperoptic Sales as cannot process online (despite being an online exclusive). I do this & they say I need a promo code... Going around in circles, can you help? Thx

  • Fckmasks Ela (@Fckmasks) reported

    @Hyperoptic My internet is down again for the 4th time in a matter of weeks. This is the worst internet in Glasgow! Why is no one answering when I'm calling?

  • Ricker666 Richard 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Ricker666) reported

    @UbuntuBhoy @Hyperoptic Mad how good smaller companies are. Waiting for a local rollout from a Hull-based supplier. Can have 900 down for the same price as I pay BT for, well, a lot less

  • abu_el_nof Abu El Nof (@abu_el_nof) reported

    @Hyperoptic when will the service be restored? I need to stream the match?

  • lil_miss_james Jamie (@lil_miss_james) reported

    @Hyperoptic @HyperopticCS Your website says doesn't service my new apt, I call up and someone confirms my address is covered. I explain website states differently, he suggests it's user error (2 times). I reiterate it's not. He tries my address and it works, I reiterate for me...

  • stormgrl Stormgrl (@stormgrl) reported

    Hi @Hyperoptic is there an issue with your network? I’ve lost internet entirely.

  • trinode A (@trinode) reported

    @VelocityFibre can you confirm what router you supply and if we can use our own - hyperoptic customers get a really poor router I’ve been told. I’d like to be running WiFi 6e and most of my LAN devices support 2.5 - 10gb, so my own router would be nice..

  • mikeyplondon Mikey P (@mikeyplondon) reported

    @shazzah_harm @bt_uk @hex I have Hyperoptic for a fast fibre connection. They're not bad. There's also Community Fibre. Although depends if both or either service your area. I avoid the big ones like BT and Virgin like the plague.

  • kathrynal Kathryn Allan (@kathrynal) reported

    @Hyperoptic my broadband has been down since about 6pm last night. My service status comes up as red on my account. I work from home for the NHS and will be requiring a fully functioning WiFi in around an hour. I emailed your service team last night but have had no response.

  • IHeartNY85 Cat (@IHeartNY85) reported

    @HyperopticCS @Hyperoptic mine and my neighbour’s internet has gone down in E3 - when is it going to be restored?