Hyperoptic

Hyperoptic Outage Report in Plymouth, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Plymouth, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Plymouth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Plymouth, England 01/16/2026 16:40

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Total Blackout (14%)

    Total Blackout (14%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • BernardMarx6 Bernard Marx (@BernardMarx6) reported

    @Hyperoptic Thanks for the old school throwback. 1.4mb this morning. Last time I complained about poor speed and instability, it took WEEKS for technical to come back and they gave me a list of a thousand things to do before they’d help further. Brilliant.

  • Londoner0687 Schola (@Londoner0687) reported

    @Hyperoptic my internet speed today is 2, 5mgb!!! Whats going on?? Been trying to connect to technical support for 45mins with no luck...

  • Lucia181086 Lucia (@Lucia181086) reported

    @Hyperoptic Been without WiFi for over 4 weeks and they still don't have any answers to when I will be connected. Keep getting fobbed off from one department to the next! Save your money and avoid this awful company!!!

  • rciafardone Renzo Ciafardone (@rciafardone) reported from Salford, England

    Almost 3 hours without Internet. I work remotely and I am completely isolated from my company. @Hyperoptic at Manchester has been great so far but this is really bad.

  • Valanakin Vale Camma (@Valanakin) reported

    Dear @Hyperoptic may you please explain why, since the first time we called you to install socket and router in our apartment on the 15th of October, there has been zero help on your side? We work from home and you have given us an appointment for 10 Nov. This is unacceptable.

  • robfairchild92 BertF1 (@robfairchild92) reported

    No response and it’s now down again… Anyone there @HyperopticCS @Hyperoptic!?

  • krishero1 Krishna (@krishero1) reported

    @HyperopticCS - 2nd time in a week, its been 10 hours, still internet is down in peckham rye area , when are you going to fix the issue ? , what a terrible mistake i have done by taking Hyperoptic BB😬

  • ChandruBhojwani Chandru Bhojwani (@ChandruBhojwani) reported

    @Hyperoptic hi. I’ve lost my internet in the W2 area. Are you have any issues?

  • ArtyNeBruh Arty(om) (@ArtyNeBruh) reported

    @SternabR6 If we are talking about home internet I am using Hyperoptic and never had issues with it so far.

  • P900EEP Mallu Gunner⚽️ (@P900EEP) reported

    @Hyperoptic my internet is down for last three days, waiting for an engineer visit, spoke to customer care execs many times, no one could give me a date for engineer visit and looks like going to be an indefinite thing. ticket no: 2655446