Hyperoptic

Hyperoptic Outage Report in Plymouth, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Plymouth, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Plymouth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Plymouth, England 12/31/2025 19:25

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. E-mail (2%)

    E-mail (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • OliviaC1303 Olivia C (@OliviaC1303) reported

    @Hyperoptic No phone line needed, BIG plus ✅ No issues ever #10yearsofhyperoptic

  • Ethanmayer1 Ethan mayer (@Ethanmayer1) reported

    @Hyperoptic Am still waiting for you guys to come to my house but you are making progress. Can't Wait to get rid of Virgin Media. The thing I want the most is 1gbp/s UPLOAD!!! I have already referred 3 people to your service. Hopefully by end of next year I can get Hyperoptic!!!

  • ThinkingNikhil Nikhil Gupta (@ThinkingNikhil) reported

    @Hyperoptic the worst customer service I've ever received. Chased the customer service center 4 times, each time put in a queue for 30 mins. And each time was told they will follow up. The one time they called, I missed it as it was not a scheduled call.

  • Jo13Stone Jo Stone (@Jo13Stone) reported

    @Hyperoptic yet again no damn Internet. We've had nowt but aggro since switching from Sky. Taking money from the bank before our account had even been activated, low wifi speeds, very poor connection (if & when it works). I bet u don't refund us for the days we are without WiFi?

  • JRaeChutes Jennie Rae (@JRaeChutes) reported

    @Hyperoptic have the slowest customer service I’ve ever experienced. Been trying for almost a month to sort internet with no avail: avoid.

  • oliver__mackey Oliver Mackey (@oliver__mackey) reported

    @Hyperoptic trouble-free, fast service and customer support even at night

  • Systema_Dave David Collins (@Systema_Dave) reported

    @Hyperoptic any services issues, can't access my account page to see why my broadband isn't working? SW11

  • CoachKybet Coach Kybet (@CoachKybet) reported

    Damn, ping dropped from 45 to 25, still going to miss my 12 ping with Hyperoptic though

  • DatingGuideFor1 Dating Guide For Men (@DatingGuideFor1) reported

    @Hyperoptic hello is internet in Croydon down? Been like that since 9am ish today. When is it going to be fixed?

  • justtweetalex Alex WD (@justtweetalex) reported

    @Hyperoptic I switched to hyperoptic because I had only two choices and I thought it was a fast broadband but I’m having some connection problems sometimes. Maybe if I get 1Gb it will get better. #10YearsOfHyperoptic 🍀