Hyperoptic

Hyperoptic Outage Report in Plymouth, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Plymouth, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Plymouth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Plymouth, England 01/22/2026 11:40

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Total Blackout (13%)

    Total Blackout (13%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • lizardalice Alice Turner (@lizardalice) reported

    @HyperopticCS @FinancialBear James don’t try hyperoptic. They are not providing information regarding why there’s a seemingly London wide outage, many customers affected FOR DAYS without a clear ETA or update, and their customer service isn’t picking up the phone or support tickets. AVOID

  • rachelous Rachel Clarkson (@rachelous) reported

    @HyperopticCS @Hyperoptic @HyperopticCEO Terrible service from completely disinterested, impotent staff. A completely broken business model. Please contact me to fix my 2-week zero internet issue immediately. Absolute joke. #amateur #hyperoptic

  • ianpatterson99 Ian Patterson (@ianpatterson99) reported

    … one of the worst aspects of BT was the extended process to signup or switch, even if you have all the physical connection and gear. If all you need is a standard (ish) modem and router, then there’s no reason it should take more than a phone call to activate, like Hyperoptic.

  • D3dp0ny1 D3@dp0ny 🇺🇦 (@D3dp0ny1) reported

    @Hyperoptic @HyperopticCS no service for four weeks now. No updates wtf is going on? Waste of space. Shocking service sort it out BT need pushing

  • nicbell Nic β (@nicbell) reported

    @Hyperoptic down in N16 since Thursday. Customer service not of much use.

  • LilPiglet__1 Skye (@LilPiglet__1) reported

    @StayGh0sting Since community fiber and hyperoptic don't service my area, I might have to take a leap of faith with virgin lool

  • benfelix Ben Felix (@benfelix) reported

    @HyperopticCS @Hyperoptic @HyperopticCEO Haven’t had internet now for more than 30 hours; into the 2nd working day. This is not acceptable - expecting an honest response on what’s going on and when I can expect the service back that I am paying for. Please reply here, not on DMs.

  • Juliett98861269 Juliette (@Juliett98861269) reported

    Hi @Hyperoptic we have had a wifi outage since Thursday and still no update on when it will be back on or if there is an interim fix ??

  • ristyrestia risty restia (@ristyrestia) reported

    @Hyperoptic my internet connection has been in trouble since 3pm today. I have called and reported the issue. Please fix it asap! 32/15 Peffer Bank, Edinburgh.

  • lucydarling73 Lucy Darling (@lucydarling73) reported

    @Hyperoptic Just imagine if you gave a damn that customers are paying and you ain’t delivering! 🙄