Hyperoptic Outage Report in Plymouth, England

Problems in the last 24 hours in Plymouth, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Plymouth, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

• Internet (70%)
• Wi-fi (14%)
• Total Blackout (13%)
• E-mail (2%)
• Phone (1%)

Live Outage Map Near Plymouth, England

The most recent Hyperoptic outage reports came from the following cities: Plymouth.

City	Problem Type	Report Time
Plymouth	Internet	2 months ago
Plymouth	Wi-fi	1 year ago
Plymouth	Internet	1 year ago
Plymouth	Total Blackout	2 years ago
Plymouth	Internet	2 years ago
Plymouth	Wi-fi	3 years ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chris Sothcott (@cfrewwwyhgtf) reported 4 minutes ago

  @Hyperoptic @HyperopticCS I tried to raise an official complaint about the projected timescale to fix the ongoing issues, was told 10 working days for the complaint to be processed, it’s been over 10 working days and still being ignored by email

• 
  Carl Evans (@carlosevans1975) reported 5 minutes ago

  @Hyperoptic we currently have no internet in the WS13 area and it has been down since 11:00 today ! We have had no communication from you to say there were planned engineering works ??? And it is still down !!! When will it be back up and running as I am unable to work 😡😡

• 
  Yusuf Seedat (@yssdt) reported 10 minutes ago

  @EE Just spoke to one your agents who advised that he couldn’t provide the signing up email because of the legwork. Thank GOD I’m not with EE. Poor bloke is being recharged 32 pounds for what hyperoptic is providing at twice the speed for £20. The worst thing is customer service

• 
  Gezgin Kiz (@hamidetekin) reported 11 minutes ago from Stratford, England

  Our internet is not working at least for an hour! Can you provide an update @Hyperoptic

• 
  Ashita Kaura (@ashita__k) reported 12 minutes ago

  @Hyperoptic Worst broadband service experience ever. Waited 25 days to get a new connection, booked an appointment but their system assigned no engineer. They can’t even rebook and cannot resolve this issue since so long.

• 
  Selva (@indraselva) reported 16 minutes ago

  @Hyperoptic @HyperopticCS internet is down in LS9 8. It was all working good until you did regular maintenance.. just after your maintenance we have complete outage.. :(

• 
  Chris Sothcott (@cfrewwwyhgtf) reported 18 minutes ago

  @HyperopticCS @Hyperoptic been left with broken service for well over a month (issue effects an entire site) no support reply for over 12 days? Emails being ignored by your team

• 
  Charles Mishal (@CharlesMishal) reported 20 minutes ago

  @HyperopticCS @Hyperoptic No one has ever contacted us so far and even today my internet is not working

• 
  HyperopticCS (@HyperopticCS) reported 22 minutes ago

  @moll411 @Hyperoptic We apologise for the trouble caused by the downtime. It looks like we are having access issues on site, and we will most likely obtain it either Tomorrow or on Wednesday. We are sorry this is taking longer to resolve, and we hope it will be fixed soon!

• 
  Alex Pasfield (@The_Stockboy) reported 22 minutes ago from London, England

  @gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.