Hyperoptic outages and service status in Edinburgh, Scotland

Problems in the last 24 hours in Edinburgh, Scotland

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Edinburgh, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Edinburgh, Scotland

The most recent Hyperoptic outage reports came from the following cities: Edinburgh.

City	Problem Type	Report Time
Edinburgh	Internet	2 months ago
Edinburgh	E-mail	6 months ago
Edinburgh	Internet	6 months ago
Edinburgh	Internet	6 months ago
Edinburgh	Internet	7 months ago
Edinburgh	Wi-fi	8 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Edinburgh, Scotland

Latest outage, problems and issue reports in Edinburgh and nearby locations:

• 
  Mikeybob (@brudermike) reported 28 minutes ago from Edinburgh, Scotland

  @Hyperoptic @HyperopticCS 14 hour outage. No updates from Hyperoptic. An outage of this length without an update to customers is unacceptable. Your outgoing message about outage was recorded in an echo chamber and is inaudible. 1/2

• 
  Mikeybob (@brudermike) reported 39 minutes ago from Edinburgh, Scotland

  God help anyone who chooses you as their isp. I only hope this thread will be a warning to others. Avoid at all costs. These guys are chancers and you don’t want to have to deal with this bullshit. BEWARE - HYPEROPTIC IS A LOST CAUSE. AVOID AT ALL COSTS.

• 
  Mikeybob (@brudermike) reported 41 minutes ago from Edinburgh, Scotland

  Can you imagine? “Sorry, Frank the admin is on holiday for 2 weeks. Your internet will be down for 2 weeks.” @HyperopticCS @Hyperoptic

• 
  Mikeybob (@brudermike) reported 43 minutes ago from Edinburgh, Scotland

  @Hyperoptic @HyperopticCS 4 hour outage. No updates from Hyperoptic. An outage of this length without an update to customers is unacceptable. Your outgoing message about outage was recorded in an echo chamber and is inaudible. 1/2

• 
  Chee-Wee Tan (@EdinPTLect) reported 45 minutes ago from Edinburgh, Scotland

  @HyperopticCS My Edinburgh hyperoptic connection seems to be down. Is there an outage?

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mart Murphy (@martmurphy22) reported 5 minutes ago

  @Sudonte_ Awful. Moved from #hyperoptic and absolutely dismal from @skybroadband and @skytv via their puck streaming which only works half the time. Can't wait to change.

• 
  Tinku (@AMCApe2000) reported 8 minutes ago

  @Hyperoptic has to be the WORST customer service ever! Changed my provider last month, and they still chasing me for a bill, even though they called me last month and said I owe nothing. Their customer service keep cutting me off!!! Disgraceful

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 9 minutes ago

  Nothing today - still no service! @donedgley1 @mariucha77 @Hyperoptic

• 
  Rob 🇺🇦 (@rsjhayes) reported 11 minutes ago

  @it_is_fareed and hyperoptic went down in my area after the first goal. shocking

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 13 minutes ago

  @donedgley1 @mariucha77 @Hyperoptic 5 days with no service and no communication is just diabolical.

• 
  mayhem in my veins 🇵🇸 (@___g_a_g_a) reported 14 minutes ago

  @Mabs79 @londoncolly @Hyperoptic I got through to them. They are sending an engineer tomorrow as their troubleshooting picked up nothing. I'm in E2 - it seems to be a problem here too

• 
  Alex Tarrant (@AlexTarrant4) reported 18 minutes ago

  @Hyperoptic We’ve been without internet since Sunday and it’s now Tuesday evening. We’ve had to repeatedly call for updates, spend long periods on hold, and still have no clear explanation or resolution timeframe in W3 Area. Told engineers attended today but still no timeframe.

• 
  🏳️‍🌈 Barrie (@jammach) reported 20 minutes ago

  @IainSankey @virginmedia I’m with @Hyperoptic who apart from one outage because of equipment failure have been very good. They are regional unfortunately and not universally available. Always good to shop around, especially with providers who supply synchronous fibre connections - eg download and upload speed the same.

• 
  Milo (@MrRoflWaffles) reported 20 minutes ago

  hyperoptic is actually the worst internet provider in the UK, I have had internet issues for TWO MONTHS and their email support is nonexistent, been ghosted for weeks at a time, keeps stopping me doing my job. so frustrating aaaaaaaaa 😩

• 
  Mr Direction (@swestzeta) reported 23 minutes ago

  @Hyperoptic still no internet and no communication from you as to when (or if) I will. You market yourselves as great customer service - which, so far, has not been my reality 😡😡