Hyperoptic outages and service status in Waterlooville, England

Problems in the last 24 hours in Waterlooville, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Waterlooville, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chad West (@ChadWestTweets) reported 3 minutes ago

  Just had @Hyperoptic installed last week. It randomly stopped working, apparently due to bad wiring The next engineer available is in six days Dog **** company, avoid

• 
  Andrea Robinson (@printsandjam) reported 3 minutes ago

  London-based friends here, do If any of you use Community Fibre or Hyperoptic? If so, could you let me know how happy you are with it? Any problems with set up or service? All feedback much appreciated!

• 
  Motoke of Lagos (@Motoke_OG) reported 5 minutes ago

  Hyperoptic would be the death of me. They’re the only ones that are giving me trouble sigh.

• 
  Tony Costanza (@BarryDavid69562) reported 5 minutes ago

  @Hyperoptic no information from your support team and no internet for +7 hours in WC1X? You prompt people to contact customer support but all they say is “hopefully it will work soon”. Can we do better?

• 
  J (@emirxtesera) reported 7 minutes ago

  @AbPMet @Hyperoptic Still down?

• 
  Jordan🇩🇲 (@JordyOnside) reported 7 minutes ago

  @AhnafM9197 @liam_richards @Hyperoptic Won’t be for long… it’s completely down

• 
  Paul Bailey (@PBailey71973) reported 7 minutes ago

  Hey @Hyperoptic, loved the service for several years and always had a good response on your portal. Now i have a connection problem, suddenly not allowed to report a fault on the portal and phone line busy - 10 min wait (plus all the questions) - how can i get my service back?

• 
  Jesse Redman (@LFCBiiiiiiiitch) reported 10 minutes ago

  @Hyperoptic you are down

• 
  RoseyD77 (@RoseyD77) reported 13 minutes ago

  @Hyperoptic Amazing. Got hyperoptic less than a week ago... it's been down all day. No updates. Now have to pay to work outside of my home tomorrow, take time off work and still nothing from you. Not a great start. Might be the end of a very short relationship.

• 
  James Nicholls (@jamesjnicholls) reported 14 minutes ago

  @SanchoMagnifico @Hyperoptic It's totally unacceptable. We used to be on Virgin Media and whilst their service was mostly crap, they at least provided regular updates for outages!