Hyperoptic Outage Report in Waterlooville, Hampshire, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Waterlooville, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Waterlooville and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (72%)
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Wi-fi (14%)
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Total Blackout (11%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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paul orkin
(@paul_orkin) reported
@Hyperoptic been a customer for a year...just found out accidentally that company does a social tariff for disabled customers...explained t situation/would be prepared to enter into new agreement would like difference returned as it was never explained to me ..they said no!
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Stringent
(@stringents) reported
@hyperoptic Hi I am disappointed at my renewal options, considering I am a long time happy customer. New customers get treated to much better deals, and I have already asked if there is anything that can be done, or I will have to go elsewhere. I don't like the play around game, so consider this a last chance before I move my custom.
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Christopher Golds
(@chrisgolds) reported
@johnrahers @Hyperoptic Oh my goodness. That is so bad! What poor service. Doesn't sound good at all.
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Mark
(@singlestrike) reported
@Hyperoptic can you help. I am sick to my bones with this service. All morning I have been without WiFi AGAIN. This is such a regular occurrence for me. I'm done. I'm literally searching now for another provider. 7 years I've put up with this extremely inadequate service.
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Manc Culture Bear
(@mancculturebear) reported
@Hyperoptic Is there an issue with your service in M15? No Wifi this morning.
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Ali
(@56788765m1) reported
@Hyperoptic this is the worst fibre broadband in London. Their customer service is 0/10. They used to be excellent but now they their 1gb broadband is 100mbs at best and at peak times ceases to work at all. Any problems; getting through to someone for help is IMPOSSIBLE.
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paul orkin
(@paul_orkin) reported
@Hyperoptic been a customer for a year...just found out accidentally that company does a social tariff for disabled customers...explained t situation/would be prepared to enter into new agreement would like difference returned as it was never explained to me ..they said no!
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dio3brando🥕
(@anzaiwong2000) reported
@Hyperoptic No internet from 5pm yesterday to 11am this morning, and then no internet again from 5pm today. What a brilliant service !
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FPL Raptor (Ross)
(@FPL__Raptor) reported
I have honestly never known such poor processes in place for a company as @Hyperoptic. Moved in on Monday, they told me they would need to send an engineer out and I'd be contacted in 24 hours to book them in. Nothing. Called back Wednesday, they said they had found a way to activate my system remotely and it would be live within an hour, no need for an engineer (would have been nice to have been told this). Nothing. Called back Thursday, they said they failed so would pass it onto their service support team to activate in manually, and they normally respond in 24 hours (again, would have been nice to be told this). Called back today, they haven't heard from the service support team, and unfortunately cannot contact them via phone, and are only allowed to raise tickets, so they can't call the team for an update or to escalate the issue. Apparently most of this team also don't work over the weekend, so this is probably going into next week. I asked to speak to a general manager to question why this process has been so poor, they aren't allowed to do that either. I should note, each call is about an hour in the queue as well! One of the main reasons I moved to this new apartment was for their internet service, I bloody hope when I eventually get connected it is worth it. I'm just glad I moved when there is no FPL content to be making!
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Alex
(@axscott2703) reported
@FPL__Raptor @Hyperoptic If it helps, I have Hyperoptic (moved in 6 months ago) and the internet is fantastic. No outages and very fast (and very well priced). I luckily didn't have any issues with setup so you might just be unlucky unfortunately