Hyperoptic

Hyperoptic Outage Report in Waterlooville, Hampshire, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Waterlooville, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Waterlooville and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Waterlooville, Hampshire, England 01/28/2026 15:10

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Wi-fi (12%)

    Wi-fi (12%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • trickyvondickie Tricky he/him/his (@trickyvondickie) reported

    @J3Lyon If you're in there service area HyperOptic or CommunityFibre

  • woodgnomology paulusthewoodgnome 💙 (@woodgnomology) reported

    @mwt2008 Yes, I suspected it was fibre related. BT cutting corners as per usual. Our block is getting Hyperoptic. They wanted to connect us to their network via an overhead catenary wire to an adjacent building. We objected, proposing a more discrete route which they were happy to adopt.

  • AT1074 AJ (@AT1074) reported

    @Hyperoptic the internet is down in Poplar / London; is this a known issue?

  • Tom_262 Tom Hayhurst (@Tom_262) reported

    @Hyperoptic I’ve tried your web chat and been timed out 4 times, sat on hold on your call centre for 30 minutes before being hung up… when can I expect my connection to be restored? Been down since 8am

  • Tbird30503477 Tbird (@Tbird30503477) reported

    @Hyperoptic please can you contact me about my service as I can't get through on the phone....I upgraded my package and my broadband speed is now slower than before. Thanks

  • miles103 miles103 (@miles103) reported

    @Hyperoptic Hi, could I please have a response to my support ticket that I opened on Friday afternoon? 1810543. Many thanks

  • jordanjoecooper Jordan Joe Cooper (@jordanjoecooper) reported

    @anothercohen @BrixlyTeam & @Hyperoptic Hands down. Whenever I had an issue with either I had a quick, to the point response and that trend continues until the issue was resolved.

  • therealphale Peter Hale (@therealphale) reported

    @Hyperoptic Why do I wait all day for a call back from your customer "service" team and then when it finally comes (at 8pm..!) do they only let it ring for 1 second? #terriblecustomerservice

  • Demi_Irawo Christian Lover Boy (@Demi_Irawo) reported

    I don't know what going on but @Hyperoptic when I first got my broadband it was superfast. Now the speed has drastically reduced. Can you help me out?

  • xxTishax Latisha (@xxTishax) reported

    @Hyperoptic good morning, I have had hyperoptic for just over a week, it’s terrible, I’ve called twice within this time. I wish to cancel my contract please. I can’t deal with internet dropping and turning off by self for 12 hours. Especially not in 2021 and working from home.