Hyperoptic

Hyperoptic Outage Report in Waterlooville, Hampshire, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Waterlooville, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Waterlooville and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Waterlooville, Hampshire, England 12/02/2025 02:10

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Total Blackout (16%)

    Total Blackout (16%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. E-mail (1%)

    E-mail (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • Darkman3456 Re-wild The World 🇬🇧 (@Darkman3456) reported from Bracknell, England

    @Hyperoptic @HyperopticCS hi my internet has been down for several hours now, when will the service be restored?

  • LegenDARIEyy LegenDARIE (@LegenDARIEyy) reported

    @Hyperoptic No just price hikes if you happen to miss an email and a petty customer service that refuse to give you the same offer that's on your their website, because you miss an email. What a joke

  • papafuzzz Liam (@papafuzzz) reported

    Nothing like hitting day 5 with no discernible progress. 2 more days and my time with @Hyperoptic hits 50/50 usable service/outage. Looking forward to seeing all the autocomp credits on my account…

  • majordamo Majordamo Again (@majordamo) reported

    @Hyperoptic Late installation, half a day of work wasted waiting. Your support address doesn't respond An hour on hold on the phone, spoke to 2 ppl who said 'wrong department' You already have an email to this effect: this a cancellation based on nonexistent customer service

  • thomaspurchas Thomas Purchas (@thomaspurchas) reported

    @Benjojo12 don’t suppose you know someone at @Hyperoptic how can help me figure out why their core network has started refusing to give my router an IPv6 prefix? Their CS won’t even look at because their provided router works

  • axelk Alex Micu (@axelk) reported

    @tobeconfirmed damn!! is that hyperoptic?

  • Chesterontheweb Chester on the Web (@Chesterontheweb) reported

    @DawnieDove @DrewWildgoose According to information from Ofcom Shell Energy have Not signed up to pay Compensation for Poor and Loss of Service. But the major broadband providers who have signed up, include BT, Hyperoptic, Sky, NOW Broadband, TalkTalk, Virgin Media and Zen.

  • nightbussteve Steve Erskine (@nightbussteve) reported

    @Hyperoptic But the price you pay is zero support and no customer service.

  • appariciojunior AJ (@appariciojunior) reported

    @Hyperoptic quick idea: help your customers to renew with the same price, jumping 20£ a month and sending an email saying you can cancel and open a new account, I DONT WANT A NEW ACCOUNT, just leave it at the price I pay for the past 6 years. this renewal experience needs REDO.

  • colinwren Colin Wren (@colinwren) reported

    @robdykedotcom @Cloudflare @Hyperoptic Looks like whatever you rolled out today (assuming that's why my internet blipped earlier) has broken BGP as it's now "incorrectly accepted invalid prefixes"