Hyperoptic outages and service status in Waterlooville, England

Problems in the last 24 hours in Waterlooville, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Waterlooville, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Waterlooville, England

The most recent Hyperoptic outage reports came from the following cities: Portsmouth.

City	Problem Type	Report Time
Portsmouth	Internet	2 months ago
Portsmouth	Internet	2 months ago
Havant	Internet	2 months ago
Portsmouth	Total Blackout	1 year ago

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tom Thornhill (@TomThornhill_2) reported 6 minutes ago

  @Hyperoptic is down and they're not answering the phone or web chat.

• 
  Lidia Cantele (@CanteleLidia) reported 8 minutes ago

  @Hyperoptic Disappointing service from Hyperoptic. Switched from Virgin having been told I’d be credited my £200 early termination fee once evidence of charges provided. 7 months on- multiple times raising this- still nothing done to apply credit. Case is being ‘investigated’. Sort this out!

• 
  Siddhant patni (@RafaSidwolf) reported 10 minutes ago

  @Hyperoptic Terrible service and terrible customer support. If you want stone age internet then look no further than Hyperoptic!

• 
  EKO (@EKOcasts) reported 15 minutes ago

  Come home yesterday from a lovely holiday to find a @Hyperoptic Internet outage that's gonna last an estimated 3 (or more) total days, and no compensation for the outage till Monday cause the weekend isn't "business days" Crazy lack of consumer protection in the UK

• 
  Farah Pop 🫧✨️ (@farahpopxo) reported 16 minutes ago

  the absolute worst customer service ever @Hyperoptic 🫠

• 
  Kris (yes it's actually spelt with a K) (@kobraman88) reported 19 minutes ago

  @JamieGBarry @virginmedia Stupid ***** tried to offer me a "deal" for my broadband after i had been on a rolling contract for a while that was more expensive (£75pm), managed to grind them down to a decent price and the morons didn't even put me on a new contract so left and went with HyperOptic for £25pm

• 
  Tom Pickering (@TomPickering) reported 21 minutes ago

  @TheEternalJay @EKOcasts @Hyperoptic Glad but also not...that it's not just me experiencing **** with Virgin. I didn't have any alternatives near where I was at the time 🫠 pretty sure it got me out on a warning list as unreliable due to internet for a while

• 
  Josh Billings (@_JoshBillings) reported 22 minutes ago

  @Hyperoptic why is your website / account section completely down? Chat support also completely down. No way to contact anyone. I have never been less impressed with a company I’ve signed up with. Huge sales team to get you in and then absolutely shocking once you sign up

• 
  Adam Piper (@bitwog) reported 23 minutes ago

  @Hyperoptic @Hyperoptic your 12 hour SLA has been violated multiple times with delays over days. The best you've done so far is a single reply to multiple emails over the course of days. And even that one took 2 days, 16 hours, 42 minutes. Why are you so bad at this?

• 
  Adam Piper (@bitwog) reported 25 minutes ago

  @Hyperoptic for over a week now I've been experiencing drop-outs on my internet connection and and for 6 days I've been largely ignored by your support team. You used to have excellent competent staff and now it's a frustrating mess to deal with you.