Hyperoptic

Hyperoptic Outage Report in Waterlooville, Hampshire, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Waterlooville, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Waterlooville and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Waterlooville, Hampshire, England 12/11/2025 17:15

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (2%)

    E-mail (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • shirubusutori Marcello Silvestri (@shirubusutori) reported

    @Hyperoptic constantly going up and down in E14

  • jmcginley11 jordan mcginley (@jmcginley11) reported

    @Hyperoptic horrendous wait 45 mins for an answer to talk about my contract due to it being £41 a month for renewal but £21 new customers. Spoke for 30 secs and call over lost customer.

  • Csofiard Cacau🍫💕 (@Csofiard) reported

    @Hyperoptic So even though I let hyperoptic know that Im moving homes & already have a broadband provider in the new home, they still continue to charge me and slap me with a £600 “early termination fee”?? Knowing they spend 1/2 their time telling people their service is down?

  • laura_h_87 Laura (@laura_h_87) reported

    @Hyperoptic So had three engineers out yesterday all of them could not fix the problem and told me it was a technical problem which had now been wiped and rebooted and that my internet would work in 24hours - GUESS WHAT STILL NOT WORKING!!

  • Rexsan_ Rexsan (@Rexsan_) reported

    @shirubusutori @neilforbessoul @Hyperoptic Also in canary wharf same issue no ETA or consideration

  • laura_h_87 Laura (@laura_h_87) reported

    @Hyperoptic 5days later and your all yet to make it right! Not one person can find a problem?? Shows how basic the company is!!

  • ez_meerr Muhammad Shahmeer Baloch (@ez_meerr) reported

    @Hyperoptic No internet in B16 8DB and it’s been more than 40 hours! Me and my wife work from home and been draining our data continuously and now we are out of it! Tried calling the support team and I was 14th in the queue. The moment I got to the 1st, the call ended. WTH!

  • SpykerLED Spyker (@SpykerLED) reported

    @Hyperoptic I'm trying to cancel my Internet as I'm leaving the country, I've been on hold 40 minutes, shall I just cancel the direct debit now instead?

  • Suzybear6 Suzybear (@Suzybear6) reported

    @MarkHeath45 Not sure where you are, but try hyperoptic. You can pay monthly so not tied into contract where you are stuck with a service that might ben not what you need. And the service is excellent.

  • MarioMonforte Mario Monforte (@MarioMonforte) reported

    @AlanPaedowitz @Hyperoptic I'm 40 minutes and they repeat me what I know, the customer service in Serbia they are not only to solve any problem, they complicate the complaints to the maximum.