Hyperoptic outages and service status in Waterlooville, England

Problems in the last 24 hours in Waterlooville, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Waterlooville, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

• Internet (70%)
• Wi-fi (14%)
• Total Blackout (13%)
• E-mail (2%)
• Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Joel Maher (@joelrmaher) reported 3 minutes ago

  @Hyperoptic …tomorrow. Hypertrophic employee said “great, you can cancel it then.” I once again asked for confirmation that hyperoptic was ready in our building, she confirmed. I got home from work on Thursday and phoned in to activate my hyperoptic router. The network wasn’t ready…

• 
  DJ Living the slow life Bruce 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@DeejBruce) reported 4 minutes ago

  Happy @Hyperoptic day to me, happy to being saying goodbye to virgin and their poor excuse for gigabit.

• 
  🕷Financial Bear 🇪🇺🇨🇦🇬🇧🇨🇭 (@FinancialBear) reported 7 minutes ago

  @virginmedia @JamesTurner37 Virgin what the hell “ as soon as possible” even mean. You service is rubbish, your customer service is awful and designed to make ppl scream snd leave. I do not believe you are sorry at all. James try @Hyperoptic they MAY be in your area

• 
  Xenomorph (@xenom0rph09) reported 8 minutes ago

  @acar321 @virginmedia I spent 3 year's with them in a room share house so had no choice and it was so bad. Glad I can now have FTTP via openreach or hyperoptic

• 
  Joel Maher (@joelrmaher) reported 8 minutes ago

  @Hyperoptic Called by hyperoptic on Thursday. Told the network is ready in my building. I queried that and ask for confirmation. Hyperoptic employee said it’s definitely live. I explained I’ve been waiting for two weeks to get broadband installed and it’s due to be installed by Openreach…

• 
  Pharmacist/Lawyer Thorrun MRPharmS (@pharmthorrun) reported 11 minutes ago

  Dear @Hyperoptic you keep saying you will come and fix my internet but you haven’t yet and people (yes multiple!) send me horrible messages if I don’t reply in a certain time period (I don’t know what that period is.) So please can you hurry up 🙏🏽

• 
  Alice Turner (@lizardalice) reported 12 minutes ago

  @HyperopticCS @FinancialBear James don’t try hyperoptic. They are not providing information regarding why there’s a seemingly London wide outage, many customers affected FOR DAYS without a clear ETA or update, and their customer service isn’t picking up the phone or support tickets. AVOID

• 
  Juliette (@Juliett98861269) reported 13 minutes ago

  Hi @Hyperoptic we have had a wifi outage since Thursday and still no update on when it will be back on or if there is an interim fix ??

• 
  jackie weaver (@AuroraNiav) reported 16 minutes ago

  @Hyperoptic I’ve called, emailed and DM’d you about my connection going down and accessing compensation and haven’t had any meaningful response in 2 days. Is this a concerted effort to stop people getting their compensation? …is that legal? 🤔

• 
  Robin Strutt (@StruttRobin) reported 17 minutes ago

  @Hyperoptic When will there be an ETA on the outage in London? Its been 48 hours now and no news on when it will be fixed?