Hyperoptic outages and service status in Waterlooville, England

Problems in the last 24 hours in Waterlooville, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Waterlooville, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  AbPMet (@AbPMet) reported 3 minutes ago

  @Hyperoptic Still down SE18. Down since yesterday 7:20pm

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  faceforadio (@faceforadio1) reported 3 minutes ago

  @Hyperoptic The service has been down all afternoon. I switched because I thought Hyperoptic were reliable...the most important day in months tomorrow and no internet!! What is happening that can't be repaired in 6 hours?

• 
  Paul Bailey (@PBailey71973) reported 5 minutes ago

  Hey @Hyperoptic, loved the service for several years and always had a good response on your portal. Now i have a connection problem, suddenly not allowed to report a fault on the portal and phone line busy - 10 min wait (plus all the questions) - how can i get my service back?

• 
  Marcelo Hidalgo (@mhmnat1) reported 8 minutes ago

  @Hyperoptic what’s going on with your service? You said maintenance this morning from 9am to 1pm (4hours) it’s 3:17 and still no service! Last time you made a “maintenance” I lost my service for 4 days!! 😡😡😡😡

• 
  James Nicholls (@jamesjnicholls) reported 11 minutes ago

  @SanchoMagnifico @Hyperoptic It's totally unacceptable. We used to be on Virgin Media and whilst their service was mostly crap, they at least provided regular updates for outages!

• 
  vsquad22 (@StainYNWA) reported 12 minutes ago

  @Hyperoptic Definitely not hyper reliable. London, NW10 has dropped to 2Mbps even though I paid for 1Gb. I've been on hold with tech support for 45 minutes and then the connection mysteriously drops out. Get it sorted for goodness sake! Cheap prices = poor service

• 
  babycakes (@Ry0hitan) reported 15 minutes ago

  @FourthStreetDan @Hyperoptic Is this occurring in W9 I have the same issue

• 
  Gareth (@garethashmoreSB) reported 16 minutes ago

  Huge network down Hyperoptic states a national network issues

• 
  Kurt Robson (@KurtRobsonn) reported 24 minutes ago

  @liam_richards @Hyperoptic Hahahah. Okay my customer service rep must’ve decided to give me the ultimate worst case scenario. Have a good week!

• 
  C A P O (@CryptoCap97) reported 25 minutes ago

  @jamesjnicholls @Hyperoptic Still nothing! Missed work calls because of this. Awful service.