Hyperoptic

Hyperoptic Outage Report in Waterlooville, Hampshire, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Waterlooville, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Waterlooville and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Waterlooville, Hampshire, England 02/21/2026 17:35

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • ryantam626 Ryan Tam (@ryantam626) reported

    @Hyperoptic Ditto on losing Internet access. Speaking with customer service ain't going to fix the issue. Have lost access twice in the span of two weeks, so think twice before committing.

  • aafaak Chetan Upadhyay (@aafaak) reported

    @HyperopticCS @Hyperoptic Looks like support teams are not aligned internally, you wrote in a dm that on 31st there is planned maintenance in my zone and I just received a reply on ticket where support team is eager to conclude the issue by saying they don't see a problem. Funny.

  • AlphaRichard R (@AlphaRichard) reported

    For what it's worth @Hyperoptic broadband are a mess. Their customer service is stuck behind script-based responses, and out-dated notions of "compensation". Wasted a month (so far) offline, paying for services I can't use, a cost Hyperoptic demonstrably don't care about. Ugh!

  • iratesocialist Irate Socialist (she/her) 💙💚💜 (@iratesocialist) reported

    No internet since 1am last night. So glad I'm paying £68 a month for this service. Great being stuck with live TV on Christmas Day. Thanks @Hyperoptic 🙄😫

  • mayursha Mayur Shah (@mayursha) reported

    @Hyperoptic No service on Christmas Day at TW7 is very dissapointing. Thanks for ruining our party last evening. Can we expect someone to 1. Fix the issue asap 2. Look at why it is so frequent now, several outages in a month is not acceptable. @HyperopticCEO @Hyperoptic #HyperOptic

  • henrytojones Henry Tobias Jones (@henrytojones) reported

    @Hyperoptic Frozen your service too? I haven’t had internet for days over Xmas.

  • ThisIsHaden HADEN. (@ThisIsHaden) reported

    @The_MLane @Hyperoptic Wired directly to router, 15m CAT6. Via Wi-Fi is approx 600 up/down. Powerline TPLink1200 renders about 300Mbps which tbh with Powerline, doesn't surprise me!

  • guapmamiii 💸 (@guapmamiii) reported

    @Mikey283E @Hyperoptic Omfg what ******** 😭

  • iratesocialist Irate Socialist (she/her) 💙💚💜 (@iratesocialist) reported

    I don't think @Hyperoptic is even trying to fix our internet. No vans, no engineers, no sign of the company whatsoever. 2.5 days of nothing. Say they can't get access (you'd have to be here for that) why didn't they arrange something with @sw9housing BEFORE this happened?!

  • WildHeart133 WildHeart13 (@WildHeart133) reported

    @Hyperoptic What going on with SE22! The internet has been down for days! Some of us still have a work to do over the Christmas period