Hyperoptic

Hyperoptic Outage Report in Waterlooville, Hampshire, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Waterlooville, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Waterlooville and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Waterlooville, Hampshire, England 12/20/2025 18:25

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (3%)

    E-mail (3%)

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • TSalfordian The Salfordian 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@TSalfordian) reported

    @Hyperoptic ABSOLUTLY DISCUSTING SERVICE, FAST TO ANSWER THE PHONE BUT THEN THEY PUT YOU THROUGH TO ANOTHER DEPARTMENT WHERE YOU CAN BE WAITING HOURS, THEY JUST DON'T GIVE A 🤬

  • TheOneRahman IK04LAS  (@TheOneRahman) reported

    Yo @Hyperoptic why is your customer service so bad ? Been on hold for over 40 mins just to ensure the correct work order is provided to your engineer as he has only been allocated 30 mins for new install & extension.

  • olding80 davo 💙💛🇺🇦🇺🇦 (@olding80) reported

    @Hyperoptic Really should be! I moved from sky because it was slow. You may be fast but you keep going down. No internet again today and no one to talk to either! I need to work and so do others in my building!!!

  • 1henryw Henry Walter (@1henryw) reported

    @Hyperoptic I have no Internet in the hounslow area. I need Internet for work. Can you tell me what the issue is please?

  • ayoubn07 Ayoub Nassiri (@ayoubn07) reported

    @HyperopticCS Hyperoptic confirmed that there was an outage caused by a hardware failure. To be quite honest, your network has been absolutely great ever since I became a customer several years ago. However, I’m noticing a trend of regular outages though your prices have been increasing YoY.

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @SRElectricalse1 @Hyperoptic We are sorry to hear that was your experience with Hyperoptic. We have reached out to you in the DM to investigate the issue.

  • Ccynica Ccynical (@Ccynica) reported

    @Hyperoptic No you're not, your customer service sucks, maybe someone needs to speak to Ofcom

  • bbinlonduan bbinlonduan (@bbinlonduan) reported

    @Hyperoptic hi, can anyone help with my internet, waited in queue twice for a chat and it just keep disappearing, i also inbox @HyperopticCS but no one replied. Internet is very unstable lately

  • Ccynica Ccynical (@Ccynica) reported

    @Hyperoptic Your customer service is so bad I had no internet for 8 days and they treated me real bad and now you don't even respond, shame on you

  • redfishcowboy Brrrrrrrrrrrrr (@redfishcowboy) reported

    @Hyperoptic Apparently my neighbors in my building can have your service but I can’t get It installed due to a “Stage 1 Suspension” that has been going on for 3 months with no end in sight… it is confirmed that the suspension is due to factors hyperoptic controls.