Hyperoptic

Hyperoptic Outage Report in Waterlooville, Hampshire, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Waterlooville, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Waterlooville and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Waterlooville, Hampshire, England 02/11/2026 03:30

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • Nick_Q22 Nick Quinn (@Nick_Q22) reported

    I think I honestly may have had the worst customer service experience with @HyperopticCS @Hyperoptic 👀👀👀

  • joshpines Joshua Pines (@joshpines) reported

    @mikereedwt The experience has been bad nonstop. Both tech and customer service. I had no alternative the first five years. Hyperoptic was a significant improvement. Moving to a new home with supposedly good sky service led me to believe we past the worst. But so far it’s been just as bad.

  • sebastienlelac Micky Wong (@sebastienlelac) reported

    @Hyperoptic is it very busy today? I’m trying to set up a new router but have run into some issues I cannot solve..been waiting in the queue for customer support for ages still with no response

  • TameTomato TameTomato (@TameTomato) reported

    @Hyperoptic Lost my internet about 10mins ago. Rebooting router has not solved problem

  • QinChinWang ChinWang (@QinChinWang) reported

    @Hyperoptic The most annoying things about moving house include having a bad decision choosing wifi provider, and waiting for 2 weeks (still counting) to get it installed

  • wallacec42 Chris Wallace (@wallacec42) reported

    You know what's worse than hold music? INTERRUPTING THE MUSIC EVERY MINUTE. Let me vibe Hyperoptic, damn.

  • benrider benrider (@benrider) reported

    @HyperopticCS So not really got me covered... Can we get this sorted today? please can someone call or just cancel my contract - as landlord has indicated Hyperoptic wasn't installed here despite what you guys claim. Shocking customer service from you guys.

  • gig_ignorante Jack (@gig_ignorante) reported

    @HyperopticCS I've been a hyperoptic customer for 8 years now and now that i have to move, you want to charge me an activation fee + a more expensive deal for a slower package. Appalling service!

  • Desai_MB Meetali Dayabhai (@Desai_MB) reported

    @Hyperoptic we have lost complete internet connection in the Reading area and the internet has been slow since yesterday. Any idea what is happening?

  • stephenj159 Stephen J (@stephenj159) reported

    @Hyperoptic I'd love if you guys could work with @PersimmonHomes to get service installed on the Griffin Wharf development whilst it is being built, it would be perfect!!