Hyperoptic Outage Report in Stoke-on-Trent, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (75%)
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Total Blackout (13%)
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Wi-fi (8%)
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E-mail (3%)
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Phone (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Valentin
(@valentin_aj_roy) reported
@Hyperoptic over a week without internet and no sign of a technician. Sent multiple messages via my account and no responses yet. Abysmal customer service. Want to redeem yourself and send a technician...maybe soonish? Or am I expecting too much?
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HyperopticCS
(@HyperopticCS) reported
@SRElectricalse1 @Hyperoptic We are saddned to find out that was your experience with our network. We have contaced you in the DM to take a look into your case.
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IK04LAS
(@TheOneRahman) reported
@Hyperoptic This despite speaking to customer service, technical team and the installation team before placing the order & booking engineer. Just thinking I may come to regret signing up with you.
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HyperopticCS
(@HyperopticCS) reported
@SRElectricalse1 @Hyperoptic We are sorry to hear that was your experience with Hyperoptic. We have reached out to you in the DM to investigate the issue.
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Ccynical
(@Ccynica) reported
@Hyperoptic @Ofcom How on earth did you rate hyperoptic as good their service is bad and disgusting
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Christine
(@cbrown1230) reported
Anyone moving into a new home and thinking of taking the @Hyperoptic broadband on the promise of instant connection please don’t! It’s not true and there is absolutely no customer service. Five days no connection and no communication. Dreadful
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Ayoub Nassiri
(@ayoubn07) reported
@HyperopticCS Hyperoptic confirmed that there was an outage caused by a hardware failure. To be quite honest, your network has been absolutely great ever since I became a customer several years ago. However, I’m noticing a trend of regular outages though your prices have been increasing YoY.
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Xanyar Kamangar
(@Xanyar) reported
@Ofcom what's going on? @virginmedia cable internet is off for at least 20hrs (their current estimate), @Hyperoptic doesn't answer customer calls and sets site visits months away. Is this the level of service you have set for for UK in 2022? #shocking #regulator #CustomerService
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bbinlonduan
(@bbinlonduan) reported
@Hyperoptic hi, can anyone help with my internet, waited in queue twice for a chat and it just keep disappearing, i also inbox @HyperopticCS but no one replied. Internet is very unstable lately
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Irām
(@Irammy_) reported
Wow. £245 to cancel broadband with @Hyperoptic. I'd previously had a great service with them but now I would definitely not recommend. @HyperopticCS