Hyperoptic

Hyperoptic Outage Report in Stoke-on-Trent, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Stoke-on-Trent, England 03/17/2025 07:30

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (12%)

    Total Blackout (12%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (3%)

    E-mail (3%)

  5. TV (%)

    TV (%)

  6. Phone (%)

    Phone (%)

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • a_d_k_80 ADK (@a_d_k_80) reported

    @Hyperoptic Internet has been down for hours!!

  • Ccynica Ccynical (@Ccynica) reported

    @Hyperoptic Your customer service is disgusting, taking 10 years to reply I have no internet because of your slow incompetent service @HyperopticCS

  • xenom0rph09 Xenomorph (@xenom0rph09) reported

    @acar321 @virginmedia I spent 3 year's with them in a room share house so had no choice and it was so bad. Glad I can now have FTTP via openreach or hyperoptic

  • D3dp0ny1 D3@dp0ny 🇺🇦 (@D3dp0ny1) reported

    Do not repeat do not use @Hyperoptic @HyperopticCS one weeks outage no updates useless customer services who knows very little about anything when pushed. Worse than BT and that's says something... Appalling

  • pharmthorrun Pharmacist/Lawyer Thorrun MRPharmS (@pharmthorrun) reported

    Dear @Hyperoptic you keep saying you will come and fix my internet but you haven’t yet and people (yes multiple!) send me horrible messages if I don’t reply in a certain time period (I don’t know what that period is.) So please can you hurry up 🙏🏽

  • bbinlonduan bbinlonduan (@bbinlonduan) reported

    @Hyperoptic what is going on with you guys? The internet constantly disconnected. Engineer came today and change the port of the building. He told us to wait 2 hours and get update via customer service. Contacted CS after 2 hours via chat and i get disconnected all the time from.

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @AuroraNiav @Hyperoptic We are sorry to learn you haven't yet heard from our support team Aurora, please note they are overwhelmed with requests, but they always ensure that all are handled in due time and noted on your account. We will send you a direct message to offer an alternative.

  • ViscountMonte Monte (@ViscountMonte) reported

    @Hyperoptic A hyperoptic engineer visited to mend an intermittent internet today. This evening I now have zero internet, the 24/7 support line is not answering and the vm box is full…..!!

  • Ccynica Ccynical (@Ccynica) reported

    @SettaSoeyono @HyperopticCS @Hyperoptic Yes very slow customer service, their service is sooooooooo bad and slow.

  • josephwarnett Joe Warnett (@josephwarnett) reported

    @Hyperoptic Me I can tell you how good it is 🤡🤡🤡 One of the engineers will contact you today during the day so you can agree with them when you're available, and will arrive to repair the issue and activate your service. I got no call and when I call them they tell me this is not true