Hyperoptic

Hyperoptic Outage Report in Sittingbourne, Kent, England

Problems detected

Users are reporting problems related to: internet, total blackout and wi-fi.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Sittingbourne, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Sittingbourne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Sittingbourne, Kent, England 12/09/2024 08:45

December 09: Problems at Hyperoptic

Hyperoptic is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Total Blackout (12%)

    Total Blackout (12%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. E-mail (5%)

    E-mail (5%)

  5. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • scuj1 John Scullion (@scuj1) reported

    @UbuntuBhoy @Hyperoptic Just trying to get them. Been signed up for years and never heard anything. They only seem to install in areas once there's enough folk signed up and even then they (from what I've read) keep pushing back install dates.

  • DontCallMeJon It's Jonathan (@DontCallMeJon) reported

    Moved from house last week to flat. Don’t need a phone at the apartment and already have FTTP from @hyperoptic. Tried to cancel @BTCare . Told £550 cancel fee as I’m in contract till Sept 2022.

  • AbdulHai23 Abdul Hai (@AbdulHai23) reported

    @NOWHelpTeam The new service is not with Openreach it is direct with Hyperoptic. We have moved yesterday but we are staying with you until the 21st in the hope that our number is ported by than.

  • sophiekeen Cadaea (@sophiekeen) reported

    @razorclamm Hyperoptic here! They have so many good packages, I really ought to have downgraded to spend less but I couldn't help myself 🙈

  • dannyboyfriar Daniel Friar (@dannyboyfriar) reported

    @HyperopticCS @Hyperoptic Our new connection doesn’t work at all with the password you’ve provided and you’re not answering calls or online chat. How can we get support?

  • maracus27 #IveJewishMates #But #ISRAEL #IS #A Racist #State (@maracus27) reported

    @kentaylor56 @Lord_Sugar I have first hand experience of atrocious service from 'working from home' people who only live a short distance from the office they should be in. That includes atrocious Labour run Hackney (voted Labour all my life) EDF Thames Water Virgin Media & Hyperoptic. Get back2work!

  • lauzaki lauzaki (@lauzaki) reported

    @Hyperoptic It's down at the moment, help line not answering, no update on twitter

  • scuj1 John Scullion (@scuj1) reported

    @UbuntuBhoy @Hyperoptic Thinking of upgrading from 75 to 900 with EE but for some reason I'd lose the landline. I'm not bothered but folks are. My connection just now is garbage, I just can't be arsed sitting on the phone telling me to do what I've done a million times already!

  • UbuntuBhoy Gary Weldon (@UbuntuBhoy) reported

    @tommo_68 @Hyperoptic To be fair my Virgin contact bounced from £28 to £47 when the term ended, I think that's pretty much standard practice. Customer service I will soon find out I guess

  • mikarv Michael Veale (@mikarv) reported

    @oliviasolon @virginmedia virgin are a minefield, and it's not even fibre. pathetic upload rates (even if they say 1gbps download, it;s about 50mpbs upload max, at huge cost.) Pray you can get Hyperoptic (or CityFibre, Community Fibre). I can't, I use @aaisp which is the best possible on the BT network.