Hyperoptic outages and service status in Portsmouth, England

Problems in the last 24 hours in Portsmouth, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Portsmouth, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  wab.eth ❁ (@wabdoteth) reported 10 minutes ago

  @dolessdoteth @Jarritos It's hyperoptic apparently I don't have a subscription yet my internet still suspiciously works. Got a Roomba need to connect it to the WiFi but no 2.4 GHz on my router and the router admin page doesn't work (because I apparently haven't paid for my internet).

• 
  Jacqueline Ho (@Jacquel60977861) reported 11 minutes ago

  @HyperopticCS @Hyperoptic For everyone's benefit, I begged every person I spoke to on the phone to express my frustration and to speak to a customer relations person. I eventually gave up and cancelled the contract. What is the point in you reaching out now

• 
  kerb (@dkerb) reported 14 minutes ago

  @alittleredpanda @Hyperoptic Same here. Internet down in BS1. Any update please @HyperopticCS ?

• 
  Char (@Char86855647) reported 17 minutes ago

  No internet at all since Friday in Rotherhithe! @Hyperoptic I called on Saturday for an update and your staff said they didn’t know what was going on. Fix this soon or myself (any many others in my building) will be finding a new internet provider this week!!!

• 
  Robert Meadowcroft (@MeadowcroftRob) reported 19 minutes ago

  @Hyperoptic ... it's more than an hour since I sent as requested via DM, post code and address. Still no formal reply. No indication when service will be restored. No WiFi since Thursday night, 11/8 @ValMRotherhithe

• 
  Danielle (@F1Danii) reported 23 minutes ago

  Look forward to the day my Twitter won’t solely be dedicated to trying to get hyperoptic to fix my wifi. @Hyperoptic @HyperopticCS Not sure that day is going to come anytime soon. I should have stuck with @TalkTalk at least they could maintain a quality service.

• 
  LG (@ingotism69) reported 23 minutes ago

  7. #Hyperoptic Customer Services admitted they are not receiving updates from engineers (as advised by Customer Services)

• 
  LG (@ingotism69) reported 25 minutes ago

  @HyperopticCS Can you please advise WHAT you’re actually doing about this and WHEN. We require a consistent, definitive response and significantly improved customer service. ‘Thank you for your patience’ simply does not cut it after almost 2 weeks. #hyperoptic @Hyperoptic @Hyperoptic

• 
  Vikesh patel (@VikeshKPatel) reported 28 minutes ago

  @Hyperoptic no internet since yesterday but still expected to be charged regardless of service provision. How does that work please?

• 
  Niall McCann (@Niall_McCann) reported 28 minutes ago

  Tried to order @Hyperoptic in June: repeat fail. Took them to 25July (+old ISP cut off) to realise need freehold say-so to install (granted 26July) +offer mobile WiFi (never received). Was just asked to "register order interest". In 11days I can rejoin old ISP as new customer