Hyperoptic

Hyperoptic Outage Report in Portsmouth, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Portsmouth, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Portsmouth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Portsmouth, England 12/27/2025 00:50

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Total Blackout (16%)

    Total Blackout (16%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • theashrb Ash (@theashrb) reported

    Imma try get them onto Hyperoptic like me lol I’ve never ever had speed issues with Hyperoptic.

  • mark_p_knight Mark (@mark_p_knight) reported

    @Hyperoptic @HyperopticCS @HyperopticBuild No internet since Tue as can’t activate. No news on engineer. No answer to questions. Mangers don’t speak to customers apparently. Worst customer service ever.

  • AmanKhurana1710 Amandeep Kaur (@AmanKhurana1710) reported

    @HyperopticCS Still without internet from so long, Technician supposed to come on 23rd Dec but cancelled. Hyperoptic does not even have courtesy to inform us. Me and my husband was at our home and cancelled all the plans for this. In the end we called the support and than we got to know. Worst

  • darkfox127guild The Dark Fox Guild (@darkfox127guild) reported

    @Hyperoptic Please can you fix my Internet before I take legal action? Three days without Internet and multiple stories from your customer support. No ETA on any fix and a compete lack of transparency. This is affecting hundreds of paying customers. DM Me.

  • LezBrotherston *** brotherston OBE (@LezBrotherston) reported

    @Hyperoptic @HyperopticCS @HyperopticBuild 4 hours on Christmas Day trying to sort broadband problems evasive and delaying tactics from Hyperoptic . Who really want you to solve the problem for yourself . Nobody actually helps, reading from a script and can’t cope if you deviate

  • CraigEmmery craig emmery (@CraigEmmery) reported

    @Hyperoptic what a ******* dreadful service 3 different story’s no one knows what’s going on! £38 a month for crap. Should have stuck with sky

  • 9e3k 𝙨𝙪𝙟𝙤𝙮▫️ (@9e3k) reported

    Hyperoptic and Community fibre both aggressively targeting their insta ads at my profile, but not being available in my area is the fail I didn't want my December to have.

  • Laing_D__ David (@Laing_D__) reported

    @TysonBrillerr @Hyperoptic @HyperopticCS Are you having the same problem? I have spoke with them and they are saying its problem with a cabinet in my street that they can't get access too which is a lie🙄

  • LezBrotherston *** brotherston OBE (@LezBrotherston) reported

    @Hyperoptic @HyperopticCS @HyperopticBuild Dear friends… don’t go anywhere near Hyperoptic . The service provided is terrible and their customer service appalling . Technical support is a woman with a book reading instructions that can’t really help

  • SiminZhuo Simin zhuo (@SiminZhuo) reported

    When can you fix your outage since last night? It’s been 24 hours and no one seemed to care fixing this! @Hyperoptic