Hyperoptic outages and service status in Portsmouth, England

Problems in the last 24 hours in Portsmouth, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Portsmouth, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kurt Robson (@KurtRobsonn) reported 1 minute ago

  So @Hyperoptic is down AGAIN in London. SORT IT OUT. Shouldn’t be paying this much for it to be going out every other week (currently position number 12 in queue though🤪)

• 
  Paul Bailey (@PBailey71973) reported 2 minutes ago

  Hey @Hyperoptic, loved the service for several years and always had a good response on your portal. Now i have a connection problem, suddenly not allowed to report a fault on the portal and phone line busy - 10 min wait (plus all the questions) - how can i get my service back?

• 
  Sam Phillips (@bamsam_md) reported 7 minutes ago

  @Sophie__Hayes @Hyperoptic They really are ****, our area has been down 16 hours. Way too many drops lately. Thank god my contract ends in a couple of months

• 
  Mark Hills (@markhills205) reported 8 minutes ago

  @Hyperoptic Extremely poor installation & repair service. Cable left unsecured → chewed through. Engineer “fixed” with tape, then a junction box that fell off the wall. Business disrupted, extra costs for mobile data. Why should I stay? Compensation? #HyperopticFail

• 
  Flowerbomb212 (@Flowerbomb212) reported 24 minutes ago

  @Hyperoptic you’re not experiencing a higher than normal volume of calls. Your renewals team are most likely offline. Why don’t you say that instead of lying, especially to customers who are looking to potentially cancel? Shambolic service.

• 
  Tony Costanza (@BarryDavid69562) reported 24 minutes ago

  @Hyperoptic no information from your support team and no internet for +7 hours in WC1X? You prompt people to contact customer support but all they say is “hopefully it will work soon”. Can we do better?

• 
  Saika (@Saiccc2) reported 24 minutes ago

  @Hyperoptic Your internet are got really bad since Nov in some parts of London, like from 500mbps+ to 2mbps. Should you have a chance to investigate the infrastructure?

• 
  𝔙𝔦𝔩𝔩𝔞𝔦𝔫𝔢𝔩𝔩𝔢 ✨ (@tang0ic3bl4st) reported 25 minutes ago

  Guessing @Hyperoptic is down in most of London but the sounds of it?

• 
  Tom Hartwright (@hartwright_tom) reported 27 minutes ago

  @Hyperoptic Technical support is not available via online chat. Have to call for support, and this is supposedly a telecoms company!? What a joke. 40 mins wait on hold only to be told that they need to dispatch an engineer and the next available slot is Friday afternoon (3 days time) Awful

• 
  Footimaster (@Footimaster) reported 28 minutes ago

  @TomStokesFC I found Virgin to be horrible Stokes and overpriced I had to switch I highly recommend Hyperoptic if they do your area much faster upload speeds, cheaper and overall better service