Hyperoptic Outage Report in Portsmouth, England

Problems in the last 24 hours in Portsmouth, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Portsmouth, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

• Internet (70%)
• Wi-fi (14%)
• Total Blackout (13%)
• E-mail (2%)
• Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  H. Pearl Davis (@pearlythingz) reported 1 minute ago

  @Hyperoptic plz can you get my wifi working I’ve had to cancel 3 weeks worth of shows y’all are killing me

• 
  Jules2906 (@Jules2906) reported 3 minutes ago

  @Hyperoptic My daughter moved in 6 days ago and still has no service. When she calls she is fobbed off with it's been looked at, a ticket has been raised. When she asks to speak to a manager, she's told they are not customer facing. Absolute joke! DO NOT USE THIS PROVIDER 😡

• 
  🧘🏽‍♀️ (@YSLhennessyy) reported 4 minutes ago

  @Hyperoptic been on hold for over an hour waiting to be spoken to by customer service. told our wifi would be on 2 days ago now it’s monday unable to work from home with no wifi & no one picking up calls😡

• 
  Chloe Dweam★~(◡‿◡✿) (@UniqueDreaam) reported 5 minutes ago

  @Hyperoptic I would like to put in a complaint how do I do this?

• 
  Dan (@srbpower) reported 7 minutes ago

  @kellismithx @bt_uk BT are 100% the worst company I've had to deal with in 20 years of business! If you need fast and reliable internet, see if @Hyperoptic cover your postcode. I have their 1gb service and the only time it's been down is for about 1 hour in the night and they gave me advanced notice

• 
  junz (@junzvids) reported 10 minutes ago

  @HyperopticCS My Broadband is backup. Try connecting all. Hyperoptic,Thank you for your hard work on restoring the service. Out of curiosity, it would be great to know what caused the issue.

• 
  Unstoppable-Chi aka #BrazenHussy (@dumielauxepices) reported 11 minutes ago

  @Hyperoptic I am trying to switch but your agent this morning was shockingly incompetent and failed basic conversational comprehension skills. You network is in my area/ building - can someone please message me so I can sort this out.

• 
  Charlie Jackson (@CharlieFPJ94) reported 12 minutes ago

  3 years at my old flat with Hyperoptic and never had an issue once. 2 days in my new flat with @virginmedia and we already have no Internet. Impossible to to speak to anyone as well to resolve the issue?

• 
  Nikhil Nadipelli (@nikhilnadipelli) reported 12 minutes ago

  @Hyperoptic Your gif image actually suits well to the terrible customer service representatives who definitely don't value any 'customer'. I decide to close my connection and I am offered '6M' free connection. But better pay for good service than be treated bad.

• 
  Charles Mishal (@CharlesMishal) reported 13 minutes ago

  @Hyperoptic he never called me back and again I was on call for 2 hrs to talk to an agent,who said it’s a technical error and it’s our company mistake and I can’t activate your broadband, though my payments are up to date. responsible team!me and my wife can’t work