Hyperoptic outages and service status in Portsmouth, England

Problems in the last 24 hours in Portsmouth, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Portsmouth, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Fraser (@JaroslawJachNo1) reported 6 minutes ago

  @Hyperoptic down again in the Romford area. But I look forward to them not keeping me updated in what is going on, or a HyperOptic agent replying asking me to check my area when I can just look at my router. Just before the weekend, just like last time. How ironic.

• 
  John Younghusband (@nenamewilldo) reported 8 minutes ago

  @Hyperoptic as you won't answer the phone and your robot can't speak or understand english be advised I don't have a contract and you can cancel my installation visit tommorow oss I don't like threats

• 
  AbPMet (@AbPMet) reported 12 minutes ago

  @Hyperoptic Still down SE18. Down since yesterday 7:20pm

• 
  Maks (@Makssss_O) reported 12 minutes ago

  Waited four days for my hyperoptic router only for it to arrive and there’s a fault somewhere in my flat and can’t get an engineer till next week. Wouldn’t have been the worst thing but O2 has next to no signal so I’m basically stuck in the stone ages in this flat.

• 
  Tracey Bird (@BirdTbird) reported 13 minutes ago

  @Hyperoptic our Internet is down in our apartments block. Can’t get anywhere with sorting it. Have tried the troubleshooting on your website. Hasn’t worked. Been down for half hr so far.

• 
  JollyLeaf (@Comik99) reported 13 minutes ago

  @Hyperoptic no internet service in SE7 7FS. Multiple households are reporting issue. Do you know anything about it?

• 
  Janaka Abeywardhana (@janaka_a) reported 15 minutes ago

  @Hyperoptic position 158 in the telephone support queue!!! what a joke!

• 
  Ashwin Lokare (@AshwinLokare10) reported 15 minutes ago

  Unbelievable that this @Hyperoptic outage has dragged on for over 24 hours. Completely unacceptable.

• 
  James Nicholls (@jamesjnicholls) reported 18 minutes ago

  @SanchoMagnifico @Hyperoptic It's totally unacceptable. We used to be on Virgin Media and whilst their service was mostly crap, they at least provided regular updates for outages!

• 
  Saika (@Saiccc2) reported 19 minutes ago

  @Hyperoptic It really seems that your network is having some problems recently, as so many people are experiencing this.