Hyperoptic outages and service status in Portsmouth, England

Problems in the last 24 hours in Portsmouth, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Portsmouth, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sprout (@temitopeandres) reported 7 minutes ago

  @theashrb £27pm for Hyperoptic. I have issues with their internet speed though.

• 
  Darren Symons (@DarrenSym) reported 9 minutes ago

  @Hyperoptic Are there any outage issues? I’m in RM16 and none of my devices can connect to the internet - but my box has all its lights on!

• 
  Amber Gayler (@AmbieBambie94) reported 10 minutes ago

  @Hyperoptic is there issues in DA8?

• 
  SanchoMagnifico (@SanchoMagnifico) reported 11 minutes ago

  Oi @Hyperoptic can we actually get some transparency on the major outage in NW London? This is not just a small issue anymore. I’d like to know if I should expect internet by tomorrow or if I need to make other work arrangements. Can you actually update your customers?

• 
  ravish (@rravilla24) reported 17 minutes ago

  @Hyperoptic Here’s a simple but firm X post you can use: @Hyperoptic broadband down since this morning. no update. No reply to email or chat, and your phone lines.This is unacceptable for a service I rely on for work. I need an urgent update, fix and info on compensation.

• 
  Motoke of Lagos (@Motoke_OG) reported 19 minutes ago

  Hyperoptic would be the death of me. They’re the only ones that are giving me trouble sigh.

• 
  Tweets AHT (@TweetsAht) reported 21 minutes ago

  @Hyperoptic why has a 14 minute wait time for an agent turned into a 30 minute wait. New customer here and I'm thinking I should cancel my order

• 
  James Nicholls (@jamesjnicholls) reported 22 minutes ago

  @SanchoMagnifico @Hyperoptic It's totally unacceptable. We used to be on Virgin Media and whilst their service was mostly crap, they at least provided regular updates for outages!

• 
  яєαℓιѕт נανѕтαн 💻🖱 (@RHJOfficial) reported 23 minutes ago

  prices mid-contract," he said. "Switching broadband provider can save you an average of £203 on your broadband bill, and it has never been easier." Hyperoptic told Money it was committed to "clear, fair and transparent pricing, while delivering a reliable full fibre broadband

• 
  Gareth (@garethashmoreSB) reported 29 minutes ago

  Huge network down Hyperoptic states a national network issues