Hyperoptic outages and service status in Paignton, England

Problems in the last 24 hours in Paignton, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Paignton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lidia Cantele (@CanteleLidia) reported 7 minutes ago

  @Hyperoptic Disappointing service from Hyperoptic. Switched from Virgin having been told I’d be credited my £200 early termination fee once evidence of charges provided. 7 months on- multiple times raising this- still nothing done to apply credit. Case is being ‘investigated’. Sort this out!

• 
  Janaka Abeywardhana (@janaka_a) reported 8 minutes ago

  @Hyperoptic we have an outage in E14 in our building. multiple residents including myself.

• 
  Janaka Abeywardhana (@janaka_a) reported 8 minutes ago

  @Hyperoptic for those implying it's pretty obvious that there was a big issue. not it isn't. - automated voice didn't tell me, rather asked a million questions - network status on website says no issues. a long queue doesn't tell me anything.

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 10 minutes ago

  @mariucha77 @Hyperoptic @donedgley1 Day 2 of no service. It’s like Groundhog Day!

• 
  Katherine Lovell (@katherinelovell) reported 11 minutes ago

  @Hyperoptic why is my WiFi not working 2 days in a row?!

• 
  David Tan (@realDavidTan) reported 15 minutes ago

  Hyperoptic service outage for an entire day. No help from their online chat, and been queuing for 2 hours on their phone line. Not sure why they charge so much for such poor internet and customer service @Hyperoptic what’s going on?

• 
  Nelly Friday (@menticapti) reported 16 minutes ago

  @root3vil @Hyperoptic Have they been sold? The customer service used to be so good.

• 
  pratap singh (@pratapsingh71) reported 19 minutes ago

  @Hyperoptic 30–45 mins on hold without connecting, emails ignored, tickets never closed. Customer service is non-existent. Yet auto-billing works flawlessly—even after disconnection. How do you justify running a business like this? Your business need some human in loop to survive

• 
  Nicky Hill (@nickyjanehill) reported 19 minutes ago

  Urrrgh got my new @Hyperoptic broadband installed not realising what a nightmare it would be to get all my smart devices connected. 4 hours with Amazon customer help and only one reconnected after very tricky technical instructions followed. Be warned if you have older devices!

• 
  T (@t0pe_t) reported 27 minutes ago

  Hyperoptic smh Fix up