Hyperoptic Outage Report in Paignton, Borough of Torbay, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Paignton, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Paignton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (73%)
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Total Blackout (15%)
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Wi-fi (9%)
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E-mail (3%)
Community Discussion
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Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Taz Angela
(@Taz_Angela) reported
@UbuntuBhoy @Hyperoptic Disappointed installation cancelled half hour before, now been told area unserviceable, unable to book installation. No idea if temp delay or unable to supply Internet. Poor customer information. No time scale no proper info.
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A
(@trinode) reported
@VelocityFibre can you confirm what router you supply and if we can use our own - hyperoptic customers get a really poor router I’ve been told. I’d like to be running WiFi 6e and most of my LAN devices support 2.5 - 10gb, so my own router would be nice..
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Jamie
(@lil_miss_james) reported
@Hyperoptic @HyperopticCS Your website says doesn't service my new apt, I call up and someone confirms my address is covered. I explain website states differently, he suggests it's user error (2 times). I reiterate it's not. He tries my address and it works, I reiterate for me...
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@chlvrstwrs
(@chlvrstwrs) reported
@oliviasolon @alexhern Happy to second the Hyperoptic recommendation, I’ve been with them 4 years now, no issues. nb I shifted down to 150mb, you can pay for 1gb but you’ll be at the mercy of your hardware trying to get anywhere near that in the real world
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Taz Angela
(@Taz_Angela) reported
@UbuntuBhoy @Hyperoptic Shocking customer service, installation booked, cancelled half hour before, info credit when live, twitter DM area unserviceable conflicts the email info. Why book an installation if you can't provide the service and your Web page says otherwise. Disappointing poor customer info
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Tim Easley
(@timeasley) reported
@craigvmorrison @Hyperoptic Ah yeah my girlfriend has that, just a pity the wifi isn't great, we get about 400/250 on hers unless I stand next to the router, but yeah loads better! Can get BT's 900/100 here but it's suuuuch a pain in the arse to switch over and cancel the others.
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Stormgrl
(@stormgrl) reported
Hi @Hyperoptic is there an issue with your network? I’ve lost internet entirely.
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Perry Kennedy
(@pezza_91) reported
Seriously all companies out there need to be mirroring @Hyperoptic @HyperopticCS level of customer service, they just get it. Same deals for new & existing customers and new contracts can be signed via their online chat, no need to call and wait on hold #keepupthegoodwork
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Taz Angela
(@Taz_Angela) reported
@HyperopticCS @UbuntuBhoy @Hyperoptic Poor customer service, please update your website so other customers do not have this bad experience, area unserviceable should have been picked up before install date. Not half an hour before install. Disappointing
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Michael Veale
(@mikarv) reported
@oliviasolon @virginmedia virgin are a minefield, and it's not even fibre. pathetic upload rates (even if they say 1gbps download, it;s about 50mpbs upload max, at huge cost.) Pray you can get Hyperoptic (or CityFibre, Community Fibre). I can't, I use @aaisp which is the best possible on the BT network.