Hyperoptic outages and service status in Paignton, England

Problems in the last 24 hours in Paignton, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Paignton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  JO (@Iijo__9) reported 4 minutes ago

  @Hyperoptic My router has had a red Internet light for over 3 hours. I’ve power-cycled it several times, but the Broadband light is green and the Internet light stays red.. could you help please?

• 
  Ryan 🤠 (@Slimothy_James) reported 5 minutes ago

  My @Hyperoptic has been dropping as low as 0.2mbps for over 3 weeks. Front-line support has been patronising and useless and I haven't seen an email from the technician I spoke to in almost a week now. Got an email saying it was fixed when it wasn't. Pathetic display, guys.

• 
  Hasim (@Hasimivan02) reported 6 minutes ago

  @Hyperoptic FIX IT

• 
  Andrew Is Looking (@LookingAndrew) reported 7 minutes ago

  @Hyperoptic @Hyperoptic Seems like your company engineers are unable to connect people to your network. How & where do we send these boxes your not technical staff left behind. Shall we charge storage

• 
  Liverpool1207 (@Liverpool1207) reported 10 minutes ago

  @Hyperoptic When are you going to resolve your Internet connection issues in Liverpool city centre?

• 
  stewart (@stewartone1) reported 11 minutes ago

  @Hyperoptic Any chance you guys can answer your phone line or chat or emails?!? Very poor customer service!!

• 
  Mr Direction (@swestzeta) reported 13 minutes ago

  @Hyperoptic still no internet and no communication from you as to when (or if) I will. You market yourselves as great customer service - which, so far, has not been my reality 😡😡

• 
  Don Edgley (@donedgley1) reported 14 minutes ago

  @Hyperoptic 3 days broken in SE16. Not sending text updates. Clearly not prioritising fixing your outage. What on earth is going on?

• 
  andygarrick1269 (@andygarrick1269) reported 22 minutes ago

  @Hyperoptic LS16 constantly dropping off all evening, didn't have a problem for 3 years and its been a nightmare for.the last week! Please sort it out.

• 
  David Tan (@realDavidTan) reported 24 minutes ago

  Hyperoptic service outage for an entire day. No help from their online chat, and been queuing for 2 hours on their phone line. Not sure why they charge so much for such poor internet and customer service @Hyperoptic what’s going on?