Hyperoptic outages and service status in Nottingham, England

Problems in the last 24 hours in Nottingham, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Nottingham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  MV (@d039043) reported 5 minutes ago

  @Hyperoptic Your phone support is a joke..57 mons on hold and still waiting…all for wanting to cancel my account

• 
  Unnat (@unnat_619) reported 6 minutes ago

  Customer support is equally frustrating. 1+ hour waits on calls, 30+ minute chat queues, then agents disappear for 5–7 minutes and the chat gets terminated if I'm inactive for 60 seconds. Poor performance, endless waiting, no resolution Customers deserve better #Hyperoptic

• 
  Intelligence Service 🕵🏽‍♂️ (@london_Iran) reported 7 minutes ago

  @bikhialoo 1- Good neighborhood is better than good home infra or larger flat 2- Check warm water during visit 3- Prefer to have a on-site management 4- Access to under/over ground and ELZ line is the key 5- Do lots of search, don't settle with the first flat 6- Avoid Dexters. Chase Evans if better letting agency. 7- Avoid east, go west if possible 8- Check if the home is damp or not. Check molding 9- Check consoul tax and make sure it's reasonable 10- Check avg monthly water/electricity price 11- Check if Hyperoptic has installation in the building or not 12- If you like a flat to rent, check RightMove for the building history. There might be signs of issue 13- Avoid places near council homes. 14- Take pictures of the flat if you decide to rent. This can help resolve disputes later on. 15- Always use a letting agency. Do not deal with the landlord directly. Good Luck.

• 
  M. (@mariucha77) reported 11 minutes ago

  @donedgley1 @lulu_veganx @Hyperoptic The only thing they acknowledge is a bad review in Trustpilot, we get ignored everywhere else

• 
  Adam Piper (@bitwog) reported 11 minutes ago

  @Hyperoptic for over a week now I've been experiencing drop-outs on my internet connection and and for 6 days I've been largely ignored by your support team. You used to have excellent competent staff and now it's a frustrating mess to deal with you.

• 
  BoabyBimmer (@BoabyBimmer) reported 17 minutes ago

  @Hyperoptic so internet down for hours - what’s the update??

• 
  Danielle Mansell (@DaniMansell) reported 18 minutes ago

  @Hyperoptic can you check KT20 5FP have had no service since 1930 and your service checker says no known outages. My neighbour is the same. X

• 
  JO (@Iijo__9) reported 18 minutes ago

  @Hyperoptic My router has had a red Internet light for over 3 hours. I’ve power-cycled it several times, but the Broadband light is green and the Internet light stays red.. could you help please?

• 
  Alex Tarrant (@AlexTarrant4) reported 19 minutes ago

  @Hyperoptic We’ve been without internet since Sunday and it’s now Tuesday evening. We’ve had to repeatedly call for updates, spend long periods on hold, and still have no clear explanation or resolution timeframe in W3 Area. Told engineers attended today but still no timeframe.

• 
  steven🐧 (@scarab999) reported 25 minutes ago

  @marcwalsh @Hyperoptic Yes, same. Drove me mad, now using a hotspot to do some work. There is no outage apparently in my area....