Hyperoptic Outage Report in New York, Lincolnshire, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in New York, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in New York and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (72%)
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Wi-fi (16%)
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Total Blackout (9%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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James Spencer
(@jspencer_1) reported
@TRealSlimJadey @Hyperoptic @Hyperoptic when you actually gonna help?
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ST03VEN
(@ST03VEN) reported
@Hyperoptic I’d agree with all of that however your service has failed 4 times in less than 2 years and your MTTR (Mean time to recovery) is not acceptable. From experience it has been between 18 and 36 hours after a connection failure. You need to invest in better network resilience.
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JustGloow
(@JustGloow) reported
@HyperopticCS I haven’t had internet since 7pm today and the same thing happened within two weeks ago and I didn’t have internet for 27 hours hyperoptic fix this!!!!!!
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Bryan RS
(@stripey_stripey) reported
@virginmedia As it happens, I have just caused our building to be wired for Hyperoptic - think you might be seeing a bit of an exodus from this corner of London when that service is connected in the next month or so.
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Charl Grové
(@Gr00vySon) reported
@Hyperoptic how does one go about getting support, chat support has no idea how to diagnose or fix the problem, telephone support no call back and indefinite hold. You guys where super quick to sign me up now there's an issue and it's radio silence.... disappointing.
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wab.eth ❁
(@wabdoteth) reported
@dolessdoteth @Jarritos I don't think that would transfer £30 to Hyperoptic but you never know
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TheToiletDuck
(@TheToiletDuck) reported
@NightmareModeGo every other week i get a flyer and an email telling me i can get hyperoptic (1gb up/down). Then i go to the website and it tells me i can't get hyperoptic.
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exxpertskier
(@exxpertskier) reported
@Hyperoptic Your service is appalling. Does anyone know the contact details for their Customer Service Director. Rarely have I experienced service as bad as this. Note: sending the same reply from different people is not the way to help your customers
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Hoo-lee
(@lj_cedenoq) reported
@HyperopticCS Tried cancelling contract because you can’t deliver the promised service + it’s impacting my ability to work. Now I’m told I have to pay a £170 fee!!?? Replied to an open ticket 3 days ago and yet to hear a response back from @Hyperoptic at all!? Need solutions!!!!
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TheRealSlimJadey
(@TRealSlimJadey) reported
Day 2 without any upload speed this time. Usually it comes back by the next day but over 24 hours without and still nothing. A known issue for a month and they’ve allowed it to get this far. Day 2 of not being able to work @Hyperoptic @HyperopticCS