Hyperoptic Outage Report in New York, Lincolnshire, England

Problems in the last 24 hours in New York, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in New York, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

• Internet (70%)
• Wi-fi (14%)
• Total Blackout (13%)
• E-mail (2%)
• Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Daniel Corriveau (@DanielCorriveau) reported 29 seconds ago

  @StevenMcinerney @Hyperoptic Had the same issue a few months back with our son's laptop...ended up buying him a new one. Solved the the wifi issue and he ended up with a much more current computer.

• 
  Steven (@StevenMcinerney) reported 57 seconds ago

  We've got a new @Hyperoptic router as we've upgraded our internet from 150 to 500mb. Nicola's laptop can't connect to that new router. If we switch back to the old router, it connects, but with old speeds. She's got a 2014 macbook air. Has anyone had a similar problem before?

• 
  Isabelle Brennan (@untilshesaid) reported 1 minute ago

  @Hyperoptic while encouraging us all to watch Eurovision, I can’t because service is down. I understand that a complete lack of service today cannot even be properly investigated until Monday? How is it possible that you’re only operating on business days?

• 
  Craig M (@Craig_M78) reported 5 minutes ago

  @monstroso @Hyperoptic They are very good. No issues at all.

• 
  Robbo (@andy751992) reported 6 minutes ago

  Shout out to @Hyperoptic. Unbelievable service.

• 
  AtM0StF34r (@AtM0StF34r) reported 7 minutes ago

  @HyperopticCS @Kyleyuu He’ll now have had a bad experience with you, which is being tweeted about, he won’t recommend you to others due to this and probably in future will not return as a customer, is it not worth the cancellation fee to bring this to a satisfactory conclusion.? #Hyperoptic

• 
  Shah Hoque (@shah1354) reported 11 minutes ago

  @Hyperoptic really starting to regret signing up to you guys no internet for the second day I've had more down time with you in a month then others in a year

• 
  HyperopticCS (@HyperopticCS) reported 12 minutes ago

  @Kyleyuu We truly are sorry, Kyle. For that reason, we also provide monthly rolling. We do offer the possibility of transferring the service to your new location free of charge, so if you are moving somewhere serviceable by Hyperoptic, we'd gladly transfer your service there!

• 
  Equinox Features (@newspics) reported 13 minutes ago

  25hrs so far with a total loss of #broadband service frm @vmbusiness #VirginMedia missed deadlines for restoring service Cust svcs are useless, can’t give any meaningful updates, manager hasn’t called back as promised. Sooner we can move to @GNetworkComms / @Hyperoptic the better

• 
  Kat 💚 (@_politicalkat) reported 18 minutes ago

  @HyperopticCS hi there - there seems to be an on-going issue with the hyperoptic internet in our flat and I can't get through to your team on the phone. would you be able to help?