Hyperoptic outages and service status in New York, England

Problems in the last 24 hours in New York, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in New York, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

• Internet (70%)
• Wi-fi (14%)
• Total Blackout (13%)
• E-mail (2%)
• Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ashwini V Mohan (@crazy_chipkali) reported 36 seconds ago

  @Hyperoptic your engineer is waiting for someone to pick our call from the last 40 minutes, we are calling your 24*7 service to complete the activation of our new connection!

• 
  Andrew Lanxon (@Batteryhq) reported 4 minutes ago

  Heard good things about @Hyperoptic but having bad time with them so far. Waited over a month for an installation and nobody turned up to do the works, despite assurances on the phone last week that it was all scheduled. @HyperopticCS Went silent after confirming account details.

• 
  MichpixLondon (@MichpixLondon) reported 6 minutes ago

  @JediandyTV I don't think it's a local issue as you're nowhere near me + according to the BT website we should already have been given one of these EE mobile powered mini hubs on that package anyway! 🙄🤔Am def lookin into Hyperoptic when here, are they over your way?epic speeds if ur gaming

• 
  Kieran McHugh (@kieranmch) reported 7 minutes ago

  I’ve had @Hyperoptic for 3 years now and I don’t think it’s ever gone down or had any sort of problem in that whole time. We need more competition & small full fibre providers.

• 
  Matt (@bigsmolhands) reported 10 minutes ago

  Internet went out again after a engineer visited. Contacted @Hyperoptic to arrange another technician. They said they fixed it. I said it's going to cut out again in 20 mins so please can I arrange a engineer visit. They said they would email me if it does... andd they didnt🤬

• 
  Alex Scott - TV Director (@MercianMedia) reported 13 minutes ago

  Jeez. @Hyperoptic is so far the WORST company I've ever dealt with. 2nd time trying to get booked. The left hand doesn't know what the right is doing. Keep telling me to book online, and they have no online booking system! Call centre says I'm already installed, and I'm not!

• 
  Marcus Kamara Parker (@MarcusKP1) reported 17 minutes ago

  @ProdByWalkz @virginmedia Just go online and register your interest in hyperoptic and hopefully they install it in your area. I was screaming at virgin media everyday back in 2017 now my speeds stay at 930 up/down all the time. Hyperoptic or com fibre are the only reliable ones

• 
  Shane (@showens3) reported 17 minutes ago

  Hi @Hyperoptic , what is going on with your service in Highbury? Been down all day. Any ETA on a fix?

• 
  Mikeybob (@brudermike) reported 18 minutes ago from Edinburgh, Scotland

  God help anyone who chooses you as their isp. I only hope this thread will be a warning to others. Avoid at all costs. These guys are chancers and you don’t want to have to deal with this bullshit. BEWARE - HYPEROPTIC IS A LOST CAUSE. AVOID AT ALL COSTS.

• 
  AFCZafar (@AfcZafar) reported 18 minutes ago

  @Argos_Online @Cex 180MBP. I have hyperoptic. Your website is slow. Takes ages to proceed to the next phase. Happens every time I use it. Can't even change my billing address without it slowing down. Sorry I've cancelled purchase. Walking to CEX the land of nerds.