Hyperoptic Outage Report in New York, Lincolnshire, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in New York, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in New York and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (73%)
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Total Blackout (15%)
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Wi-fi (10%)
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E-mail (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Vincent Fabri
(@VincentAFabri) reported
@Hyperoptic @HyperopticCS signed up on 8 Aug, took over 2 weeks for router to arrive. Now can't activate my router because of network issue and I am not being told how long this will take to fix... seriously considering terminating my contract. Worst broadband in the UK by far.
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Jon Will Chambers
(@jonwillchambers) reported
Normally very good but @Hyperoptic @HyperopticCS have been absolutely woeful for last 24 hours. No outreach to customers despite knowing their service is down for hundreds of people.
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Martin 马丁 Holterman
(@Martinned81) reported
At some point an engineer arrived to set up the physical infrastructure at my new flat. Very nice and competent. But he was here for 3 hours, and he spent most of that time on the phone with a @Hyperoptic call centre trying to get a signal through the cable he'd just put in.
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Kalpitha Reddy
(@kalpitha_reddy) reported
from
Poplar, England
@Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.
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Realist
(@ManUnited0731) reported
@Hyperoptic Hi, I am unable to connect hyperoptic wifi to new LG smart TV. I've got the TV changed twice but this issue is with broadband as TV is able to connect to mobile hotspot and BT/sky wifi connections but not hyperoptic. Plz help or terminate my contract.
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Michal Akrabi Peleg
(@MichalAkrabi) reported
@Hyperoptic Too bad our whole street is down and you guys can't figure out why and when it'll be sorted
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cc
(@cc15194316) reported
@Hyperoptic Why is my broadband only 5mbps and currently not working in glasgow
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Simon 💙
(@muaythaidevil) reported
If you thought BT or Virgin had bad customer service, well they have nothing on @Hyperoptic who failed to attend to install new broadband. No contact whatsoever, it took nearly 6hrs to speak to someone who then couldnt tell me what happened & all support tickets not answered.
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Rosie
(@CatriRose) reported
@HyperopticCS @Hyperoptic As said, you didn’t help me when I needed it, and your service is not available where I live. I’m just warning others to avoid Hyperoptic
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George Rowberry
(@georgerowberry) reported
Such a disappointing experience with @Hyperoptic has taken over 3 weeks just to get a pre-install check! Just to be told their system is broken and I may or may not even get one!…terrible experience and completely left in the dark, lost hours on the phone to CS . 😤