Hyperoptic outages and service status in New York, England

Problems in the last 24 hours in New York, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in New York, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kris (yes it's actually spelt with a K) (@kobraman88) reported 6 minutes ago

  @JamieGBarry @virginmedia Stupid ***** tried to offer me a "deal" for my broadband after i had been on a rolling contract for a while that was more expensive (£75pm), managed to grind them down to a decent price and the morons didn't even put me on a new contract so left and went with HyperOptic for £25pm

• 
  Tracey Bird (@BirdTbird) reported 9 minutes ago

  @Hyperoptic our Internet is down in our apartments block. Can’t get anywhere with sorting it. Have tried the troubleshooting on your website. Hasn’t worked. Been down for half hr so far.

• 
  CyberPips_EO🥷 (@Mr_E_O_) reported 13 minutes ago

  @Hyperoptic any issues with your network today? Not had Internet around the DA17 area

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 16 minutes ago

  Nothing today - still no service! @donedgley1 @mariucha77 @Hyperoptic

• 
  Sharon Murray (@SharonM68999167) reported 17 minutes ago

  @hyperoptic Network down most of the day w2 a update would be good 4th time in 8 weeks How can people work from home ! #hyperoptic

• 
  Chad West (@ChadWestTweets) reported 22 minutes ago

  Just had @Hyperoptic installed last week. It randomly stopped working, apparently due to bad wiring The next engineer available is in six days Dog **** company, avoid

• 
  NEARK0 (@Nearko_) reported 24 minutes ago

  @Hyperoptic your service is down in my area! And you have no ******* call centres open to help! What a joke!!

• 
  Niman (@OlaminiranA) reported 28 minutes ago

  @Hyperoptic Deeply disappointed by the way Hyperoptics handled my account today. I was given misleading information by a member of staff, which left me feeling deceived. Customers deserve honesty, transparency, and better service than this.

• 
  M. (@mariucha77) reported 28 minutes ago

  @lulu_veganx @Hyperoptic @donedgley1 I’m having the same issue

• 
  Elizabeth (@Elizabe80680425) reported 31 minutes ago

  @gunjanarora001 @Hyperoptic Yes it’s down many places