Hyperoptic

Hyperoptic Outage Report in Newbury, West Berkshire, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Newbury, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Newbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Newbury, West Berkshire, England 11/26/2025 00:55

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Total Blackout (13%)

    Total Blackout (13%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. E-mail (2%)

    E-mail (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • papafuzzz Liam (@papafuzzz) reported

    @HyperopticCS @Hyperoptic can someone take a look at your DNS, Apple Music streaming isn’t working on it. Using mobile network or VPN it does, your default router settings and I assume the DNS are at fault.

  • rupechat rupesh.eth (@rupechat) reported

    @Hyperoptic All well and good but pointless if your engineers literally unplug me for no reason and can’t come back to fix it for days… shocked really shocked that this can be allowed

  • arnavkapoor ARNAV (@arnavkapoor) reported

    @Hyperoptic Hi, is there an outage impacting only Apple App Store ?

  • amarksri_mca amar srivastava (@amarksri_mca) reported

    @HyperopticCS @Hyperoptic @HyperopticCS Sent two emails to customer support since yesterday but no response. Why no one is looking the inboxes? Any explanation? Sent you DM as well.

  • tracybeaker2020 Baby gorgeous (@tracybeaker2020) reported

    @Hyperoptic I’m having a lot of issues with my internet being slow, it’s been happening for a while, can you please help?

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @rupechat @Hyperoptic There has been some progress on the connection loss in the area. Get in touch with us via DM, and if the service is not restored today, we will consider your request and contact the relevant department on your behalf.

  • OliverDale16 Oliver Dale (@OliverDale16) reported

    @Hyperoptic internet is down (again).. told it will take until 29 March for an engineer to visit - completely unacceptable as 2 of us work from home and for the reasons explained to your customer service team … so I just drove past your van on my street? You need to sort this!

  • amarksri_mca amar srivastava (@amarksri_mca) reported

    @Hyperoptic @HyperopticCS What is happening team , no response on multiple customer requests of Internet service down from 24 hours? Do you solve it or we need to look for options. #Basingstoke

  • adhodgson Andrew Hodgson (@adhodgson) reported

    Hey @Hyperoptic what's the point of sending out sales teams to flats and getting them knocking on existing customers doors? I've had that twice now in the last 3 months. Surely they should know which flats already have service?

  • mreys M Reys (@mreys) reported

    Installing/updating from Apple App Store doesn't work on @hyperoptic (both iOS/macOS). On the phone I can get off the wifi and download on 4G. Luxury not available on the desktop. I can't connect to @GarminUK Connect IQ store. As soon as I get onto 4G, it works. @HyperopticCS ?