Hyperoptic

Hyperoptic Outage Report in Newbury, West Berkshire, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Newbury, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Newbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Newbury, West Berkshire, England 12/09/2025 18:25

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (2%)

    E-mail (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • SomeURL M Smith (@SomeURL) reported

    @HyperopticCS I have moved out of my flat and can't get Hyperoptic at my new place 😭How do I cancel my service?

  • cbrown1230 Christine (@cbrown1230) reported

    @Hyperoptic 24 hours after you were supposed to resolve our faulty box to give us internet connection and still no sign of anything happening. Shocking customer service and would advice people to avoid

  • Hussain7652 Hussain765 (@Hussain7652) reported

    @Hyperoptic Hi my internet has been down all day. I wanted to know what is happening but i cant get through to customer service or online chat. Can i get some information on what is going on pls

  • Shan41617142 Shan (@Shan41617142) reported

    @Hyperoptic internet has been down all day? When is it going back up?!?

  • frombauer Fabio (@frombauer) reported

    Hi @Hyperoptic @HyperopticCS any idea when service is being restored around E14 9B? It's been over 2 hours...

  • Me__Cynthia Cynthia (@Me__Cynthia) reported

    Sorry guys the stream just abruptly stopped. The @Hyperoptic having some outage so rip Internet. Will be back once the Internet is back up if its up not too late. Cheers

  • NeilYou72344356 Neil Young (@NeilYou72344356) reported

    @Hyperoptic worst company ever! DO NOT CHOOSE @Hyperoptic kept stringing me along for 8 months before sending me an email saying “sorry you decided to cancel” do not believe a word they say. Save yourself time and money and find a different provider.

  • iamHilmiSamat حلمي كريم (@iamHilmiSamat) reported

    Finally decided to register for @virginmedia and guess wait the earliest installation is in 2 weeks, 28th of July. So my property will have no wifi until then. Only if @Hyperoptic would told me earlier that they would not support my location, I would’ve registered with Virgin

  • DashDuper DuperDash (@DashDuper) reported

    @Hyperoptic From 2:30pm today I’ve had no internet and it’s now gone 11pm, can’t get through to you on the phone and getting no response to my emails. Any idea when my service will be back up? In west London 🤨

  • jessjb88 Jess (@jessjb88) reported

    @Hyperoptic hi - internet is dead and still not working despite resetting the router multiple times - what’s going on?