Hyperoptic

Hyperoptic Outage Report in Newbury, West Berkshire, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Newbury, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Newbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Newbury, West Berkshire, England 01/02/2026 08:40

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • Ccynica Ccynical (@Ccynica) reported

    @Hyperoptic Your customer service is disgusting, taking 10 years to reply I have no internet because of your slow incompetent service @HyperopticCS

  • jfsignorelli jfs (@jfsignorelli) reported

    @Hyperoptic Haven’t had internet in 2 full days. What the hell is going on? I’ll be filing a complaint very soon

  • D3dp0ny1 D3@dp0ny 🇺🇦 (@D3dp0ny1) reported

    @Hyperoptic massive outage 4 days no internet no updates. When you call the customer service team they barely know their own names. You are failing your customer services teams and you are failing your customers so poor its beyond a joke

  • replytomorons BarkingMonkey (@replytomorons) reported

    @Hyperoptic been down for 4 hours in London. What's occurring?

  • D3dp0ny1 D3@dp0ny 🇺🇦 (@D3dp0ny1) reported

    @Hyperoptic @HyperopticCS no service no updates five days no good. What's your point????

  • jfsignorelli jfs (@jfsignorelli) reported

    @Ofcom @Hyperoptic hyperoptic literallly hasn’t worked in 2 full days. No one does ****. No one helps.

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @SRElectricalse1 @Hyperoptic We are saddned to find out that was your experience with our network. We have contaced you in the DM to take a look into your case.

  • Ccynica Ccynical (@Ccynica) reported

    @jvantill @Hyperoptic Don't bother their customer service is the worst ever

  • Ccynica Ccynical (@Ccynica) reported

    @SettaSoeyono @HyperopticCS @Hyperoptic Yes very slow customer service, their service is sooooooooo bad and slow.

  • CindySughrue Dr Cindy Sughrue (@CindySughrue) reported

    Worst customer service experience ever from @Hyperoptic - and that's just trying to get it installed. And I thought BT was bad. Should I pull the plug now? @HyperopticCEO