Hyperoptic

Hyperoptic Outage Report in Newbury, West Berkshire, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Newbury, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Newbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Newbury, West Berkshire, England 12/15/2025 01:55

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • lbrgamer_twitch LBRGamer (@lbrgamer_twitch) reported

    @Beesley1Carlie @Hyperoptic @HyperopticCS Never been a thing communicated to me, every contact I’ve had was to message them after the install, all the engineers who have visited said the same thing

  • DrEllisCrawford Ellis Crawford (@DrEllisCrawford) reported

    @Hyperoptic ❎ Ensuring that water supplies to homes where new street cabling is being installed isn't damaged. You've received my formal complaint by email and you've got a contact number for me there. The work being undertaken is disruptive enough without damaging our plumbing!

  • RadioSte94 Stephen Hubbard (@RadioSte94) reported

    @Hyperoptic given up on the call, that was attrocious no indication of how long I'd be waiting for no indication of queue number when I got to the top just more and more hold music, not great customer service at all

  • isupposeitscool Danny D (@isupposeitscool) reported

    Day 54 since my @hyperoptic instillation and my service has still not been activated. Compensation period has finally ended and yet no wifi and no one able to give me a switch on date @HyperopticCS

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @RadioSte94 @Hyperoptic We are so sorry to hear of this long of a wait and we can only imagine how frustrating it must be. We would love to assist from our end and we have replied to your DM as we need some details to access your account and help, so please check it out when you can!

  • dicearunks Arun (@dicearunks) reported

    @Hyperoptic ,such a terrible service ,its been 8days that no internet at my home I have been told it will take only 5mns to transfer existing hyperoptic connection to mine on 15- Sep no connection yet! I made 12 calls to your support but no help !

  • JitanEDM JitanEDM (@JitanEDM) reported

    I’m told 24/7 support, then when I ask about it they say “the team involved in the support needed doesn’t work 24/7” then why the hell are you advertising 24/7 support. @Hyperoptic @ASA_UK #Misleading #NoSupport #KillMeNow

  • HayerCRM Premjit Singh (@HayerCRM) reported

    @Hyperoptic when I ordered broadband, I was promised that service will be activated in few minutes but after 3 days and long calls I’m yet to get a clear answer. I need know what is happening so that I can switch if I need to. It is important for my work. #poorcustomerservice

  • thisleejones Lee Jones (@thisleejones) reported

    @HyperopticCS @Hyperoptic I’ve been trying to raise a complaint since end of August. Your support system appears broken entirely. Please could you assist?

  • JitanEDM JitanEDM (@JitanEDM) reported

    @HyperopticCS @Hyperoptic @virginmedia All while I am getting 0 service!! And have just been billed!!