Hyperoptic

Hyperoptic Outage Report in Newbury, West Berkshire, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Newbury, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Newbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Newbury, West Berkshire, England 01/11/2026 10:15

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Total Blackout (14%)

    Total Blackout (14%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • niideeppod Nii Deep Podcast (@niideeppod) reported

    Why does Virgin Media always **** up? Man i wish Hyperoptic wasnt for Flats only. I am back home now to deal with this ****

  • davyg006 David Geraghty (@davyg006) reported

    @Hyperoptic yet again this week the internet has gone down in E3 London, it’s been off all morning and no calls being answered, what is going on?

  • xDommiex Domini (@xDommiex) reported

    @adrianhon @Hyperoptic Better than OpenReach fibre! By far! I was struggling with a crap connection for about 2 years before Hyperoptic were in my area, been with them for 4 months nearly and I’ve had no problems. I pay £30 a month. I don’t have a phone line though. I’m also on the 500mbps.

  • AndrewMoutrie Andrew Moutrie (@AndrewMoutrie) reported

    @Hyperoptic great stated offering, take your money and do nothing. Rubbish customer service, if they respond can only pass it to someone else or say what they can’t do. Incompetence all over. Same thing first time we tried, no improvement in 2 years

  • sommie999 Alastair Sommerville (@sommie999) reported

    @stuartlewis @Hyperoptic Registered interest in the service, but I think it may be sometime to get it in Fife!

  • Kjame2021 Kj 🇮🇪🇪🇺🏳️‍🌈 (@Kjame2021) reported

    Sick to the teeth of your broadband @virginmedia once again my connection has gone down resulting in being unable to access my goods portal. Goods are now gone, meaning I've lost out on money through resale. The min @Hyperoptic service this area & your monopoly is up, I'm gone!

  • Jonnyhibberd Jonathan H (@Jonnyhibberd) reported

    No home internet since Thursday. Hyperoptic saying it will take a week to fix (!). Cancelled perfectly good wireless broadband with someone else 3 months ago. Huge mistake.

  • Yowge Will (@Yowge) reported

    @Hyperoptic signed up today, customer service poor, spent ~ 3 hours trying to speak to someone in technical, connected to router WiFi but still no internet. Was told wait time for was ~ 7 mins, after 46 mins on hold my call was disconnected. Regretting choosing hyperoptic

  • adrianhon Adrian Hon (@adrianhon) reported

    Thoughts on @Hyperoptic? That 900mbps up/down is very enticing! Is it as good as it sounds? Better than OpenReach fibre? Also: why is the monthly rolling contract *cheaper* than 12/24 month commitments?

  • NotClaudine Michæl Miyeeers (@NotClaudine) reported

    @hashtagcali_ @virginmedia Hyperoptic slaps. Virgin is literally the worst