Hyperoptic

Hyperoptic Outage Report in Newbury, West Berkshire, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Newbury, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Newbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Newbury, West Berkshire, England 12/09/2025 11:55

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (2%)

    E-mail (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • SocialMListener Socialist Media Listener (@SocialMListener) reported

    @mattfrei Hyperoptic are really good, service and connection, no drop out peak times.

  • ParkJiminBooty 더보이즈 패권 (@ParkJiminBooty) reported

    @Hyperoptic is something happening to the website ? When i log onto my account it says “we’re currently assessing the next steps needed to activate your service” i’ve been on a monthly rolling since september 2024 and was logging it to make sure it’s still active and change my DD

  • Mo49083547 Mo (@Mo49083547) reported

    @Hyperoptic Horrible service. I just joinned a month ago and now to fix the issue, i need to wait for an engineer to come in 4 days time. Horrible service

  • TasP IaMtHeWiNneEr (@TasP) reported

    @Hyperoptic Ill do that dance when i can get support

  • TCaredda Tommy Caredda (@TCaredda) reported

    Nah - @Hyperoptic, you can’t be serious! How is it down again! Twice in 1 week? And you take so long to get it sorted! How is this ok?

  • O_Golf Chris M.E (@O_Golf) reported

    4 weeks, seven calls, a web chat, formal complaint and 6 emails later I am still waiting for a manager from @Hyperoptic to call me back.

  • xenom0rph09 Xenomorph (@xenom0rph09) reported

    @Hyperoptic Are you looking at upgrading to 1.5 to 2gb lines? OpenReach offer 1.6 down and Community Fiber offer 2gb down and up. You are slowest Alt net out in the UK now

  • Gail_L21 Gail Service (@Gail_L21) reported

    @Hyperoptic Been 30 hours without service in the Eccles, Manchester area, no updates and very difficult to contact, due to high call volumes etc. Is it so hard to keep customers informed?!!!

  • ajr_codes Alex 🌐 (@ajr_codes) reported

    Hey @Hyperoptic . Ive been a loyal customer of yours now for a year+. I have your 1GB service. My renewal is coming up and your "best" offer is £10 more than the exact same service for a new customer - directly from your website. Why dont you give loyal customers this same price?

  • joec0123 Joe (@joec0123) reported

    @Hyperoptic your service is down again, twice in less than one month. Absolutely appalling customer service on your hotline as well. Zero notifications and no apologies whatsoever