Hyperoptic service status in Luton, England

Problems in the last 24 hours in Luton, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Luton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

• Internet (69%)
• Wi-fi (15%)
• Total Blackout (13%)
• E-mail (2%)
• Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nonna Polonskaya (@nzlata) reported 20 seconds ago

  @Hyperoptic 10 days without a broadband and no estimates or any help from your customer service team- it is a terrible customer experience! please rectify immediately as both me and my partner work from home and need a connection asap

• 
  lijē (@lijendary) reported 1 minute ago

  @Hyperoptic are so deceitful they have literally provided awful service at every level and I hope nobody especially students are tricked into using them just because they are cheap

• 
  Ironside (@ironside) reported 5 minutes ago

  @HyperopticCS now a full week since the outage in se10. No guidance on the problem or resolution time. Fed up chasing you, should be other way. What’s the plan? #hyperoptic @jamieappleseed

• 
  Ironside (@ironside) reported 7 minutes ago

  @philippepolleux @Hyperoptic Start replying to current customers in central London who you’ve left with an outage since last Monday please. No detail on the problem, your plan to fix it or timelines as of yet. Not even a single update yesterday.

• 
  Andrejs Fjodorovs (@AndrejsFjodoro2) reported 8 minutes ago

  @Hyperoptic @HyperopticCS See the problem with these contracts is if you sign for £35/m for 24m, and after a couple of days you loose connection for 2 weeks and is unable to WFH - you are trapped. You can’t just switch to another provider, first you have to pay £420 in this inst.

• 
  stanleyfincher (@addictedlens) reported 8 minutes ago

  @HyperopticCS @Hyperoptic Srsly what is happening to your server? ?Internet been down for the 2nd time this week in SW11 and it’s only Tuesday!!!!!!! Fix it then u talkin about ur hyperfast/hyperfair service bruh. All I need is a stable service.

• 
  Jamada (@JamadaLoL) reported 10 minutes ago

  @808grafter Hyperoptic it's £45 a month, 1GB up/down. Isn't available everywhere tho

• 
  Andrejs Fjodorovs (@AndrejsFjodoro2) reported 11 minutes ago

  @Hyperoptic @HyperopticCS Okay, you might have some grace period of 30 days, when you first sign the contract, to be able to cancel it, then you’re on your own. @hyperoptic Please correct me if I’m wrong. Happy to chat about it! Not renewing this year, nor ever.

• 
  Miki 🏳️‍⚧️🏳️‍🌈🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@mikiburgess) reported 14 minutes ago

  Been sat in the @Hyperoptic online support chat queue for over an hour. Still not at front of queue. The quality of service had better be worth the missing of lunch!

• 
  HyperopticCS (@HyperopticCS) reported 16 minutes ago

  @philippepolleux @Hyperoptic We're sorry you feel that way about our customer service. Rest assured that we're working on getting you the service however, we have run into issues that require time to resolve. As soon as we get an update, you will be notified of it in the complaint ticket you have raised.