Hyperoptic

Hyperoptic Outage Report in Luton, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Luton, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Luton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Luton, England 03/12/2026 15:05

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • rajeitltd Richard Gross (@rajeitltd) reported

    @HyperopticCS @Hyperoptic @HyperopticCEO No disrespect but you are a media person. If your support team wanted to, they have our contact details and could easily make contact. Even Nina in the complaints team doesn't communicate what is happening. All we hear is "hopefully soon". Pathetic really.

  • kunalgulati12 kunal (@kunalgulati12) reported

    On call waiting in a queue from last 45 mins to speak to an executive at @Hyperoptic . Speak of customer experience . Just hope now it’s toll free line . :-/

  • rajeitltd Richard Gross (@rajeitltd) reported

    @hyperopticceo Dana how hard is it for your company to get an engineer to sort the issue. What a shambolic company. #hyperoptic #hyperopticareuseless

  • virch Virch (@virch) reported

    Hi there, @SkyUK We are having a very disappointing experience with @HyperopticCS and @Hyperoptic and we'd like to know if there is anything you can do to help us.

  • rashukhanna_i Rashu Khanna (@rashukhanna_i) reported

    @HyperopticCS @Hyperoptic Yah, it’s been 40+ days since I logged that ticket with your complaints team. And I’m still waiting!! Failure to deliver the service require change of luck what an irony!! Hope you have defined “Luck” factor in your t&c’s.

  • Leedsunitedfan Simon (@Leedsunitedfan) reported

    @Hyperoptic Useless company, my neighbour next door has your service, yet your post code checker not working my address, no calls back, no comms at all. Now i am receiving emails stating "still working in your area". @CommunityFibre never let me down, and provide top class service in London.

  • L3kanAdigun Lekan Adigun 🇳🇬🇬🇧 (@L3kanAdigun) reported

    Why’s hyperoptic so slow tonight ffs

  • PranavS10 Pranav Sethi (@PranavS10) reported

    @Hyperoptic Easily the worst broadband service in London. Installed the modem since a week and the internet isn't working since Day 1. I call every day and get false promises from the technical team. All I get is an invoice for their "services".

  • rajeitltd Richard Gross (@rajeitltd) reported

    @HyperopticCS @Hyperoptic @HyperopticCEO Today is the 11th July. Still no service, still no explanation as to why no service. All we hear is "hopefully". Perhaps I should speak to OffCom and ask them to find out what the issue is.

  • ruggeee VƎↃNΛ🥷🏽 (@ruggeee) reported

    The whole of Virgin Media is down. @Hyperoptic can you hurry up and install your fibre on my road so I can give you my money instead.