Hyperoptic Outage Report in Luton, England

Problems in the last 24 hours in Luton, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Luton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

• Internet (70%)
• Wi-fi (14%)
• Total Blackout (13%)
• E-mail (2%)
• Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ally (@exhalemoons) reported 7 minutes ago

  . @Hyperoptic is literally the worst Wi-Fi service provider ever. I’ve been trying to activate my service whilst PAYING for it for over two weeks and you just leave me on hold every time I call you

• 
  JitanEDM (@JitanEDM) reported 7 minutes ago

  @Desborough9John @Hyperoptic These guys are the worst support, looks like they have only new people who have no clue what to report or log or do most of the time. I’m on day 18, engineer finally came yesterday and said someone had completely messed around with the wires in the central bit of the building.

• 
  Prashant Mishra (@prashant041086) reported 11 minutes ago

  @Hyperoptic I work from home. I cant work without internet. Either I have to go to office which is 2 hours one way or loose 2 weeks of pay. And there is no way to get early appointment. This is reddiculous. Extra price+installation charge still wait for 2 weeks. Help appreciated

• 
  Vivek (@xZPRUntaojgAHOT) reported 13 minutes ago

  I’ve provided all the necessary informations every time I called. Talked to customer service over the phone and chat thrice but all the false promises. I can’t work from home due to this. Hope I kept back up virgin media plan. Never knew @HyperopticCS @Hyperoptic this bad.

• 
  Tomasz Rykała (@tomaszrykala) reported 13 minutes ago

  @Hyperoptic You're the best. Shame you aren't everywhere though. I miss you after moving out of the apartment in which I had you 150 mbps up/down <3

• 
  JitanEDM (@JitanEDM) reported 14 minutes ago

  @BusSafetyRep Provisioning should take all of about 5 minutes by the ISP. It’s literally just sending an address to your router and registering it to receive connection to the internet. I have no idea why hyperoptic have a network team that takes forever to do this.

• 
  Ironside (@ironside) reported 15 minutes ago

  @tomcoady @Hyperoptic Yeah Tom hide it in the dms please so that everyone else can’t see how our support makes promises and then fails to meet them 🤫

• 
  Jay Taylor (@jaytay1or) reported 17 minutes ago

  @thisisAlanTurk I would avoid Three like the plague, frankly. I had a terrible time with them. Download speeds were snail pace. Poor customer service. I’d try to get Hyperoptic or Community Fibre if I were you :)

• 
  Yeptch (@yeptch) reported 17 minutes ago

  @Hyperoptic @HyperopticCS have had 500mb down speed since “upgrading” to 1gb over 5 weeks ago. Why do I have to keep chasing you guys when I get told I’d be provided w/ an update. Absolute sh*tshow. And still no compensation when my device went down for 4 days after “upgrading”.

• 
  PyrionFlax (@PyrionFlax) reported 21 minutes ago

  so virgin media tell me it's a "signal noise ratio outage" in my area. been 2 months unfixable apparently. of course, none of this is mentioned on the service status page.... please @Hyperoptic or someone else expand here. please. I beg you. please god.