Hyperoptic

Hyperoptic Outage Report in Luton, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Luton, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Luton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Luton, England 12/11/2025 04:55

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (2%)

    E-mail (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • ananthjk Ananth.J.K (@ananthjk) reported

    It’s been 10 days. No where near to resolve the issue. @HyperopticCS @Hyperoptic

  • albareids Albareids (@albareids) reported

    @GNetworkComms You left the service down for almost 24h last Saturday and today I am experiencing the same issue: suddenly no internet connection in the morning and the technical and support teams are off during the weekend. This is just unprofessional, I am going to switch to Hyperoptic soon.

  • LeafSeekinTurts Caitlin/Leaf 🐢 (@LeafSeekinTurts) reported

    @Hyperoptic Actually can’t believe the level of abysmal service and utter incompetence we have had from you. Wifi was installed on the 20th October and we are still without service, tomorrow’s appointment has just been cancelled and we have to wait another week?? Shameful.

  • Muntazi10527790 Muntazir Mahdi (@Muntazi10527790) reported

    @Hyperoptic struggling to get any meaningful response regarding an engineer visit: no body knows the process and the comms are lost. The urgent escalation request has taken 4-5 days. No response. please help with the installation of Hyper-optic modem?

  • kerri_gipp Kerri Gipp (@kerri_gipp) reported

    @Hyperoptic any news please on the Wi-Fi issues in CM72 area?

  • w_gawned Will the human (@w_gawned) reported

    @Hyperoptic Waited nearly 4 weeks for a router to be delivered, and cancelled today, after being told for the 5th time, "we'll put the order in now, and a router will arrive to you in 1 to 2 business days." Terrible service, so disappointed.

  • MadRainbowLtd David Dowle (@MadRainbowLtd) reported

    @Hyperoptic 14 days now with no phone service with a medical need for it. You replied to@one out of 18 chasing emails. Your phones have wait times of up to 1 hour. How do I get someone’s attention? You seem understaffed?

  • russcole_5050 Russ Cole (@russcole_5050) reported

    @petehotchkiss @virginmedia @Hyperoptic Don’t bother with the What’s App support or BOT .

  • maxmednikov Max Mednikov (@maxmednikov) reported

    @HyperopticCS @Hyperoptic Have some weird feelings about customer service. Activation is stuck, no replies from support for a week. How long more I should wait?

  • Shawlands_Lee The_Asthmatic_Strong_Man (@Shawlands_Lee) reported

    @bt_uk Yes, reported by multiple households. There is currently a @HyperopticCS van in the lane waiting for an @OpenreachHelp engineer. I did tell the engineers from Hyperoptic of the issue when they were running the new cables, but they just said phone BT, and left shortly after!