Hyperoptic Outage Report in Luton, England

Problems in the last 24 hours in Luton, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Luton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

• Internet (72%)
• Wi-fi (15%)
• Total Blackout (10%)
• E-mail (2%)
• Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Aaron Goldstein (@aarongfootball) reported 7 minutes ago

  @Hyperoptic is there an issue with your servers in north London? Internet has gone down 3 times in last hour for me?

• 
  Christelle G. (@krystel68) reported 8 minutes ago

  @Hyperoptic I asked to cancel end of Aug & again 4 Sept on your chat ! ). You STILL cut me off on 18 Sept but are charging me until END of Oct for ZERO service. Then admitted “we cancelled because someone else wanted to.” This is disgraceful. @DanaTomicic why rip off customers?

• 
  Christelle G. (@krystel68) reported 9 minutes ago

  @Hyperoptic I asked to cancel end of Aug (chat) & again 4 Sept (email). You STILL cut me off on 18 Sept but are charging me until END of Oct for ZERO service. Then admitted “we cancelled because someone else wanted to.” This is disgraceful. @DanaTomicic why rip off customers?

• 
  Max Richardson (@MaxRichSES) reported 10 minutes ago

  @Hyperoptic I am sick of chasing and chasing, to essentially be told that you taking money is my problem. I pre-empted this was going to happen so I initially called to check no fee was going to be taken. Then I got a pre-warning of an upcoming (wrong) bill.

• 
  Dean Lyall (@DeanLyall) reported 15 minutes ago

  .@Hyperoptic your support team via email haven't even acknowledged my complaints about recieving 5% of the speed I pay for with constant disconnections. The phone team don't even answer the phone. Instant email the next day when I cancelled my direct debit BUT STILL NO HELP

• 
  Jay Smith (Sonic/Dragonwolf) (@DragonWolf5589) reported 17 minutes ago

  Hi @hyperoptic. I've asked 2 times via support for my PDF file of my contract I signed up to December 2024 to renew my Internet from Jan 2025 until Jan 2027 with the discounted price.. I'm yet to get this still. I have NEVER recieved my contract .pdf only plain emails!

• 
  Neil (@neilforbessoul) reported 23 minutes ago

  @Hyperoptic Total drop out again. We've had an engineer and a replacement router. All of these dates are logged for the inevitable court battle for failure to supply the service I pay for

• 
  Chris (@Gray__Z) reported 28 minutes ago

  @Hyperoptic Is anyone working in tech support today? Been on the phone on hold for 90 minutes now! I’m paying for your top service and getting mostly dead zones, or if I’m lucky 15 mbps next to the router! 1GB you promised! Fix it today or I cancel as I’m within the 14 days.

• 
  Marcelo Hidalgo (@mhmnat1) reported 30 minutes ago

  @Hyperoptic What kind of service is this! Again no internet connection 😡😡😡 @Hyperoptic

• 
  cityblue2001 (@cityblue2001) reported 31 minutes ago

  @Hyperoptic seeing multiple development-wide service outages in CR01 - status showing green on my status page, which can't be correct.