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Hyperoptic

Hyperoptic Outage Report in Luton, England

Why is my Hyperoptic service not working?

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Full Outage Map

Problems in the last 24 hours in Luton, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Luton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  • 72% Internet (72%)
  • 15% Wi-fi (15%)
  • 9% Total Blackout (9%)
  • 2% E-mail (2%)
  • 1% TV (1%)
  • 1% Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • ERKT2
    Erkan Emin (@ERKT2) reported

    @Hyperoptic Outage at SE15, any idea when service will resume please?

  • AndrejsFjodoro2
    Andrejs Fjodorovs (@AndrejsFjodoro2) reported

    @Hyperoptic @HyperopticCS See the problem with these contracts is if you sign for £35/m for 24m, and after a couple of days you loose connection for 2 weeks and is unable to WFH - you are trapped. You can’t just switch to another provider, first you have to pay £450 in this inst.

  • Juliannochie
    Seemore (ジュリアン) (@Juliannochie) reported

    Their network people don’t work at the weekend so it will be a whole week without @hyperoptic managing to activate my internet connection. Supposed to take minutes. Extremely disappointing.

  • ironside
    Ironside (@ironside) reported

    @Hyperoptic Dropped? Like your service in South East London since Monday last week with no resolution time in sight? Customers being told 'fix due tomorrow' and being left hanging daily, plus over the weekend too? Sign me up!

  • ironside
    Ironside (@ironside) reported

    @HyperopticCS @Juliannochie @Hyperoptic Don’t get your hopes up Julian, they say wait until day X and then on the day you get palmed off. Look through my history with them. Cancel while you can.

  • Farid_UK
    Farid Pasha (@Farid_UK) reported

    @Hyperoptic second time i am having outage with them and no one is able to fix it. I rely on the internet for work. Also, since joining ive only been getting 1/3 of the speed i was supposed to get

  • Ambo_P
    Ambo (@Ambo_P) reported

    @HyperopticCS @Hyperoptic If I'm completely honest.. Judging by your customer service, I have no hope that it ever will be resolved.

  • Juliannochie
    Seemore (ジュリアン) (@Juliannochie) reported

    @Hyperoptic I’ve been waiting for 5 days for my activation. They responded to my last tweet, but now I seem to have entered the black hole that is Customer Services

  • Heedson
    David Hudson (@Heedson) reported

    @HyperopticCS More outages in NW9? Any updates? Are these connected to the long outages the previous month? Hyperoptic has been solid for years until the previous outage

  • mikiburgess
    Miki 🏳️‍⚧️🏳️‍🌈🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@mikiburgess) reported

    Been sat in the @Hyperoptic online support chat queue for over an hour. Still not at front of queue. The quality of service had better be worth the missing of lunch!