Hyperoptic outages and service status in Luton, England

Problems in the last 24 hours in Luton, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Luton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Katherine Lovell (@katherinelovell) reported 4 minutes ago

  @Hyperoptic why is my WiFi not working 2 days in a row?!

• 
  Nicky Hill (@nickyjanehill) reported 10 minutes ago

  Urrrgh got my new @Hyperoptic broadband installed not realising what a nightmare it would be to get all my smart devices connected. 4 hours with Amazon customer help and only one reconnected after very tricky technical instructions followed. Be warned if you have older devices!

• 
  AbPMet (@AbPMet) reported 11 minutes ago

  @Hyperoptic Still down SE18. Down since yesterday 7:20pm

• 
  Andrea Robinson (@printsandjam) reported 12 minutes ago

  London-based friends here, do If any of you use Community Fibre or Hyperoptic? If so, could you let me know how happy you are with it? Any problems with set up or service? All feedback much appreciated!

• 
  Marisa Peek (@TheOneMarisa) reported 12 minutes ago

  @Hyperoptic our service has been disrupted since Saturday. @Ofcom regulations state compensation is due if not resumed within 2 working days. Your “support” tells me they conveniently found a ‘new fault’ as of end of 2nd working day and you are restarting the clock. #ScamAlert

• 
  Konstantin Tkachuk (@Tkachuk_science) reported 18 minutes ago

  @Hyperoptic Hey folks, Your internet is not working tonight

• 
  Xenomorph (@xenom0rph09) reported 20 minutes ago

  @Hyperoptic I raised issue of loss of service Friday last week in morning. Sunday still no resolution so raised complaint. Now it's still not fixed and no one is replying to me since Monday. Not one update. Stay away from this company you will pay and not get service for 5 day+

• 
  Paul Thompson (@tommo_68) reported 20 minutes ago

  @Hyperoptic How will users contact you when your Internet isn't working. Services went down yesterday, and nothing advised by you again. Hopeless company and you don't care

• 
  Paul Bailey (@PBailey71973) reported 21 minutes ago

  Hey @Hyperoptic, loved the service for several years and always had a good response on your portal. Now i have a connection problem, suddenly not allowed to report a fault on the portal and phone line busy - 10 min wait (plus all the questions) - how can i get my service back?

• 
  Jesse Redman (@LFCBiiiiiiiitch) reported 26 minutes ago

  @Hyperoptic you are down