Hyperoptic

Hyperoptic Outage Report in Luton, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Luton, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Luton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Luton, England 12/08/2025 21:00

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (2%)

    E-mail (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • ingotism69 LG (@ingotism69) reported

    Day 18 of an outage for entire postcode. Can’t provide any of us with a consistent update, can’t escalate to anyone. We’ve been lied to over and over again, spent a fortune on temporary data/solutions. Today I received my £56 bill. An utter disgrace. #hyperoptic @HyperopticCS

  • Sonia19020057 Sonia (@Sonia19020057) reported

    @Hyperoptic @QPRWFC @QPRtrust Invest in customer service and stop duping people!!!

  • MoflasB MOFLAS BEATS (@MoflasB) reported

    @HyperopticCS @Hyperoptic been trying to Contact you by email, calls, live support and no answer for 4 days, I have been almost 4 days with no wifi and i still couldnt reach you for a solution, I also tried DMing you on Twitter and nothing... this service is horrible

  • tomm3h Tom Hill (@tomm3h) reported

    @jesslynnrose @axelk @Hyperoptic That generally comes down to discussions with the building owners, whom either don't want to talk about it, or don't like the terms offered. The same schtick would also quickly hinder anyone else.

  • GerardStryker Gerard Stryker (@GerardStryker) reported

    @reddevil160 @TRealSlimJadey @Hyperoptic Absolute shambles. Should be ashamed of themselves. This has happened countless number of times now yet still no help or support.

  • TRealSlimJadey TheRealSlimJadey (@TRealSlimJadey) reported

    Every Tuesday my upload speed is next to zero. No solution, no support, no help. Directly impacts my income and no compensation. @Hyperoptic are absolutely shocking. Extremely frustrating and disappointing. Do not recommend at all

  • nomad_4220 Nomad (@nomad_4220) reported

    @Hyperoptic Fix upload speeds in glasgow

  • stripey_stripey Bryan RS (@stripey_stripey) reported

    @virginmedia As it happens, I have just caused our building to be wired for Hyperoptic - think you might be seeing a bit of an exodus from this corner of London when that service is connected in the next month or so.

  • kunalgulati12 kunal (@kunalgulati12) reported

    Hello @Hyperoptic @HyperopticCS my support ticket 2430488 has been lying with team from 13th august and no one has responded yet . Could you please help ?

  • F1Danii Danielle (@F1Danii) reported

    Avoid hyperoptic! Awful customer service who take 8 days to fix an issue, for it not to be fixed and say the next appointment for an engineer is the 1st September. 4 weeks after the outage started. @Hyperoptic @HyperopticCS @Ofcom