Hyperoptic Outage Report in Luton, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Luton, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Luton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (71%)
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Wi-fi (16%)
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Total Blackout (10%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Bianca Wessel
(@LittleScandi) reported
@Batteryhq @Hyperoptic Complete opposite experience. Placed order end of June. Have countless of emails, hours on chat and even an engineer ‘installing’, yet still no Wi-Fi. Their customer service team will notify the ‘advanced team’ every time. Not once have they contacted us to follow up the order.
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Craig Bailey
(@cb33scotland) reported
@Hyperoptic why are some of your staff not able to speak to engineers but some can. Now been or of service for 3 days!!!!! Really thinking of leaving at the end of my contract
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Matthew C. Huntley
(@mchuntley) reported
@MikScarlet @flowergirl_lon @Hyperoptic Now that is how it is done! I am an IT worker, and my carrier provides great bandwidth, but they suck at customer service and notifications
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Chris Sothcott
(@cfrewwwyhgtf) reported
@Hyperoptic @HyperopticCS I tried to raise an official complaint about the projected timescale to fix the ongoing issues, was told 10 working days for the complaint to be processed, it’s been over 10 working days and still being ignored by email
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Bishnu B. Das
(@bishnu_1989) reported
@Hyperoptic I have placed the order but however my router is not yet delivered to me! I have called multiple times to customer care and they say Royal Mail looks after that. Also they are unable to provide a tracking id for that. Please help! Bad experience
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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Lisa Jones
(@Mrs_LisaJones) reported
@Hyperoptic No broadband since Saturday morning in Granton north Edinburgh, and very poor communication with customers. Can we get an update please?
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Selva
(@indraselva) reported
@Hyperoptic @HyperopticCS internet is down in LS9 8. It was all working good until you did regular maintenance.. just after your maintenance we have complete outage.. :(
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Bianca Wessel
(@LittleScandi) reported
@evyatron @HyperopticCS So kind of you taking the time to help! The cable is installed to outside our flat. Issue is, the last bit into our flat is what’s missing. Hyperoptic has not been very proactive in having it sorted. We are the one chasing, still investigating what the hold up is.😔
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Malav Bateriwala
(@bigmb_007) reported
@AllyMunira @virginmedia @Hyperoptic They did start service this April in my building with 50% cost and same speed, but i already have 18 months contract so can't do anything. Since 3 months, a lot of problems have started on Virgin.