Hyperoptic outages and service status in Loughborough, England

Problems in the last 24 hours in Loughborough, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Loughborough, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Danielle Mansell (@DaniMansell) reported 7 minutes ago

  @Hyperoptic can you check KT20 5FP have had no service since 1930 and your service checker says no known outages. My neighbour is the same. X

• 
  Marcelo Hidalgo (@mhmnat1) reported 13 minutes ago

  @Hyperoptic more than 8 hours of “maintenance” and still no service!!!😡😡😡

• 
  SmileyGFace (@SmileyGFace1) reported 13 minutes ago

  @Hyperoptic Your post states that I can contact Customer Support via the online chat but when I try, I get an everlasting waiting to respond signal. I can see how embarrassing it is for your lack of customer support to be advertised on social media. Not a good advert, is it?

• 
  Kris (yes it's actually spelt with a K) (@kobraman88) reported 19 minutes ago

  @C9EmZ @virginmedia Quicker you move away from them the better, utterly useless overpriced scumbags, had nothing but issues with them for years then @Hyperoptic popped in my area after a few years of waiting and not looked back, cheaper, better quality and i sit on 5 ping (but im next to the hub)

• 
  𝙰𝚝𝚝𝚊 𝙴𝚕 𝚁𝚘𝚒. (@missnelka) reported 22 minutes ago

  Congratulations on winning the worst staff ever award @Hyperoptic, extremely poor customer support and terrible service.

• 
  Marcelo Hidalgo (@mhmnat1) reported 23 minutes ago

  @Hyperoptic please respond and do something about your bad work! Last maintenance I had no service for more than 4 days and you said “few hours” as today! It’s 9:30 hours and still NO service 😡😡😡😡😡😡😡

• 
  M. (@mariucha77) reported 23 minutes ago

  @donedgley1 @lulu_veganx @Hyperoptic No updates and no estimate when this issue will be solved.

• 
  Farah Pop 🫧✨️ (@farahpopxo) reported 25 minutes ago

  the worst staff ever @Hyperoptic

• 
  Josh Billings (@_JoshBillings) reported 26 minutes ago

  @Hyperoptic why is your website / account section completely down? Chat support also completely down. No way to contact anyone. I have never been less impressed with a company I’ve signed up with. Huge sales team to get you in and then absolutely shocking once you sign up

• 
  Kris (yes it's actually spelt with a K) (@kobraman88) reported 28 minutes ago

  @JamieGBarry @virginmedia Stupid ***** tried to offer me a "deal" for my broadband after i had been on a rolling contract for a while that was more expensive (£75pm), managed to grind them down to a decent price and the morons didn't even put me on a new contract so left and went with HyperOptic for £25pm