Hyperoptic

Hyperoptic Outage Report in Loughborough, Leicestershire, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Loughborough, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Loughborough and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Loughborough, Leicestershire, England 03/19/2026 23:40

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • aonghusa87 Sean Magennis (@aonghusa87) reported

    Why is @virginmedia so **** tho? @Hyperoptic on the same NTL infrastructure is wildly better for less money and they actually give you an upload speed!

  • JesusFr Jesús Bracamonte (@JesusFr) reported

    Day 11 of my @Hyperoptic @HyperopticCS activation saga. They told me they expected the team to check between today and yesterday (as if almost 7 working days haven't been enough) still no updates. Wonder what @Ofcom thinks of them offering a service that they can't really provide

  • JitanEDM JitanEDM (@JitanEDM) reported

    I’m told 24/7 support, then when I ask about it they say “the team involved in the support needed doesn’t work 24/7” then why the hell are you advertising 24/7 support. @Hyperoptic @ASA_UK #Misleading #NoSupport #KillMeNow

  • iam_MaryMiller Mary Miller (@iam_MaryMiller) reported

    I’ve now cancelled my order as a customer - the service is an absolute joke. Your call centre in Serbia have not a clue what is going on. I placed my order over 3 weeks ago and have received only 1 part of my order. The service is absolutely disgusting! @Hyperoptic

  • JitanEDM JitanEDM (@JitanEDM) reported

    @HyperopticCS @Hyperoptic @virginmedia All while I am getting 0 service!! And have just been billed!!

  • thisleejones Lee Jones (@thisleejones) reported

    @HyperopticCS You customer satisfaction team are anything but satisfying. They aren’t reply to emails, which is the overall concern, additionally you had the 10 business days requested and are yet to report back. You miss the point, @Hyperoptic give #poorcustomerservice and #poorcustomerxp

  • DrEllisCrawford Ellis Crawford (@DrEllisCrawford) reported

    I'm off to Cambridge for work but our bathroom is still without water. @Hyperoptic and their contractor, Pioneer, seem more interested in arguing over whose fault it is, and that I refer to that correctly, rather than fixing the issue. Having to arrange all call outs myself.

  • HlthCarePro Kunle Daniel Osinaike (@HlthCarePro) reported

    @Hyperoptic Why ask thatbi sent a private message if you had no intention of helping.Yours is the only company that provides ZERO help for when broadband goes down.I can no longer work from home as my mobile allowance is finished. Yours is truly a shockingly bad company.

  • baker_kaja Kaja Gjessing-Baker (@baker_kaja) reported

    @Hyperoptic You are officially the worst provider with the worst sales team. As a potential new customer, I am unable to get help with getting your services installed. Your support team don't respond to emails. It's as though you don't want or need new customers. Unbelievable!

  • nkabuli Navid Kabuli (@nkabuli) reported

    @HyperopticCS @Hyperoptic Is this how it works? Keep promising me things will be sorted then essentially say I am free to leave if not satisfied? Your CS agent Milan has been great on the phone, but it seems your systems team is the problem. Have you seen your recent reviews?