Hyperoptic Outage Report in Loughborough, Leicestershire, England

Problems in the last 24 hours in Loughborough, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Loughborough, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

• Internet (70%)
• Wi-fi (14%)
• Total Blackout (13%)
• E-mail (2%)
• Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  foz (@sophiefoskettt) reported 48 seconds ago

  @Hyperoptic the most unreliable, rude and humiliating customer service I have ever experienced… do better and reply to your customers instead of ignoring them until the next payment day so you can charge them an extra month (or 3) when they wanted to cancel. Sickening

• 
  Stuart Casey (@StuartJECasey) reported 2 minutes ago

  45mins waiting for @Hyperoptic to message back via their chat, only for them to disconnect me and add me back to the queue. Not sure what's worse, my WiFi or their customer service right now.

• 
  𝙎 𝙐 𝙇 𝙇 𝙄 𝙑 𝘼 𝙉 - 𝙎 𝙊 𝙐 𝙉 𝘿 (@sullivansound) reported 2 minutes ago

  @Hyperoptic SW18 Battersea reach. No service

• 
  Ambo (@Ambo_P) reported 9 minutes ago

  @HyperopticCS @Hyperoptic If I'm completely honest.. Judging by your customer service, I have no hope that it ever will be resolved.

• 
  Andrejs Fjodorovs (@AndrejsFjodoro2) reported 10 minutes ago

  @Hyperoptic @HyperopticCS MARKING 10 DAYS WITHOUT INTERNET! Oh boy, what a journey,I had all spectrum of emotions, from denial to anger to acceptance. This is the worst internet provider. I strongly recommend you not to sign for 24 months, and consider with caution signing for 12

• 
  Andrejs Fjodorovs (@AndrejsFjodoro2) reported 15 minutes ago

  @Hyperoptic @HyperopticCS See the problem with these contracts is if you sign for £35/m for 24m, and after a couple of days you loose connection for 2 weeks and is unable to WFH - you are trapped. You can’t just switch to another provider, first you have to pay £420 in this inst.

• 
  Ironside (@ironside) reported 18 minutes ago

  @Hyperoptic Dropped? Like your service in South East London since Monday last week with no resolution time in sight? Customers being told 'fix due tomorrow' and being left hanging daily, plus over the weekend too? Sign me up!

• 
  HyperopticCS (@HyperopticCS) reported 18 minutes ago

  @nzlata @Hyperoptic Please accept our apologies for not getting you reconnected, Nonna. Our team advised it is a complicated issue, and they will require more time to resolve this. :/ Please accept our apologies for leaving you offline for so long. :(

• 
  Farid Pasha (@Farid_UK) reported 22 minutes ago

  @Hyperoptic second time i am having outage with them and no one is able to fix it. I rely on the internet for work. Also, since joining ive only been getting 1/3 of the speed i was supposed to get

• 
  kingosticks (@kingosticks) reported 26 minutes ago

  @Hyperoptic @nokia Unlike the other unhappy customers here, I think this is great! I've been a customer for 5 years and didn't realise you were running FP4. I worked on both FP4 & 5 so it's cool to see a customer enjoying our backwards compatibility. #dogfooding