Hyperoptic Outage Report in Loughborough, Leicestershire, England

Problems in the last 24 hours in Loughborough, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Loughborough, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

• Internet (71%)
• Wi-fi (15%)
• Total Blackout (11%)
• E-mail (2%)
• Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  A-A-RON (@aarondaniel_9) reported 5 minutes ago

  @J3Lyon We're with Hyperoptic after terrible experiences with Virgin and Sky and it's been great! Such better value for money too and so quick to get setup as the previous tenants were with them too!

• 
  Shivanshi Rathaur (@shivanshi94) reported 8 minutes ago

  @HyperopticCS @Hyperoptic I have been without internet for 36 hours and my issue is not being resolved. I am not even being told what the issue is. I am tired of calling the CS every hour and spent the entire day yesterday and today trying to even what the issue.

• 
  Shivanshi Rathaur (@shivanshi94) reported 17 minutes ago

  The same thing happened when we tried to set up a connection with hyperoptic and now it's the same. Your service is more pathetic than the ones you can get in some remote village in India or Mongolia. I am sick of this and on top that some of your agents are extremely rude.

• 
  Ed Reza Schwitzer (@SchwitzerEd) reported 23 minutes ago

  @Hyperoptic thanks so much for sending me leaflets for months, finally convincing me to leave my existing provider, and then having an engineer come over to tell me due to fire stop regs he cant install. Never ever again. Now no wifi! Happy Friday all

• 
  miles103 (@miles103) reported 23 minutes ago

  @Hyperoptic Hi, could I please have a response to my support ticket that I opened on Friday afternoon? 1810543. Many thanks

• 
  Pierre Ribeyron (@Pierre_Ribeyron) reported 26 minutes ago

  @Hyperoptic some of your engineers came while we were away on hols to do work in our building, and now that we’re back the wifi isn’t working, which is pretty bad since we’re WFH. Tried a reboot & factory reset and still down…

• 
  Tom Hayhurst (@Tom_262) reported 28 minutes ago

  @Hyperoptic I’ve tried your web chat and been timed out 4 times, sat on hold on your call centre for 30 minutes before being hung up… when can I expect my connection to be restored? Been down since 8am

• 
  paulusthewoodgnome 💙 (@woodgnomology) reported 28 minutes ago

  @mwt2008 Yes, I suspected it was fibre related. BT cutting corners as per usual. Our block is getting Hyperoptic. They wanted to connect us to their network via an overhead catenary wire to an adjacent building. We objected, proposing a more discrete route which they were happy to adopt.

• 
  HyperopticCS (@HyperopticCS) reported 29 minutes ago

  @SarabjeetKaley @Hyperoptic We are truly saddened to hear about this situation, Sarabjeet, we can assure you that we have 0 tolerance for this type of behaviour. Please send us the address and the time of the incident so that we can address this properly. Thank you.

• 
  AJ (@AT1074) reported 30 minutes ago

  @Hyperoptic the internet is down in Poplar / London; is this a known issue?