Hyperoptic

Hyperoptic Outage Report in Loughborough, Leicestershire, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Loughborough, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Loughborough and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Loughborough, Leicestershire, England 01/28/2026 17:50

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Wi-fi (12%)

    Wi-fi (12%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • cmtrimby Christopher Trimby (@cmtrimby) reported

    @Hyperoptic, I recently cancelled my subscription to move elsewhere but it seems as though @CommunityFibre are incapable of providing me with a functional service. What’s the best deal you can offer me to come back? I still have the Hyperoptic router.

  • Miz_Amy_ Amy (@Miz_Amy_) reported

    Hyperoptic and the London fire service need to be visited. How are these two organizations that should at first glance have more make workers, having positive pay gaps? I'm really curious now.

  • Dan25932780 Dan Brack (@Dan25932780) reported

    @HyperopticCS We're in 2022 and you're still charging early termination fees when I've been a customer for over 4 years and would have taken my service with me if you provided it at my new house. What a joke. Haven't been dissatisfied with #hyperoptic until now, don't recommend!

  • pezza_91 Perry Kennedy (@pezza_91) reported

    @IanDunt @Hyperoptic if available is amazing for speed, reliability and customer service. Sadly if not only virgin will have speed but they’re so bad if anything goes wrong. Possibly community fibre but they’re quite small

  • larryandpaul ⭐️ ʟᴀʀʀʏ ᴀɴᴅ ᴘᴀᴜʟ ⭐️ (@larryandpaul) reported

    @IanDunt @Hyperoptic (Assuming you can get their service. Their customer service is second-to-none, too.)

  • rupechat rupesh.eth (@rupechat) reported

    @Hyperoptic All well and good but pointless if your engineers literally unplug me for no reason and can’t come back to fix it for days… shocked really shocked that this can be allowed

  • Maureen57493621 Maureen (@Maureen57493621) reported

    I am contacting you as a last resort. Moved into a new build, told your company, Hyperoptic would be able to have my broadband up and running in minutes…. That was on February 25th. It didn’t work, there was a problem. I still am waiting- HELP!!!

  • kevtrav Kevin Chua (@kevtrav) reported

    @HyperopticCS @Hyperoptic To others: you’d be trading off service reliability for Hyperoptic’s marketing promise of “fast speed & low price”. Think again before signing up.

  • 4seasonsmarquee Mohsin Ahmed (@4seasonsmarquee) reported

    Been three months till we signed up to @Hyperoptic and still have not been connected. Customer service is a joke. @HyperopticCS.

  • kevtrav Kevin Chua (@kevtrav) reported

    @HyperopticCS Day 5: Called in again & was told they will look into this again *soon*. And when asked to qualify 'soon', CS guy said in 1 - 2 days. This from "pls wait 15 min to activate" It'll be 1 week of no internet service by then. What a joke. @Hyperoptic #internetdown