Hyperoptic

Hyperoptic Outage Report in Loughborough, Leicestershire, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Loughborough, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Loughborough and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Loughborough, Leicestershire, England 03/21/2026 15:00

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • ibrahimthecat ibrahim💙 (@ibrahimthecat) reported

    @shadowbIood The only FTTH I know of here is hyperoptic but they don't serve my area, so we use virgin media, however the upload speed is poor, our plan is 350mbps download and 36mbps upload

  • Dan25932780 Dan Brack (@Dan25932780) reported

    @HyperopticCS We're in 2022 and you're still charging early termination fees when I've been a customer for over 4 years and would have taken my service with me if you provided it at my new house. What a joke. Haven't been dissatisfied with #hyperoptic until now, don't recommend!

  • JediLunchBox JediLuchBox (@JediLunchBox) reported

    @Ballsy___ @Hyperoptic And don’t forget to press them for a credit for loss of service.

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @KFatima27 @Hyperoptic Hello! We're so sorry about the loss of service. We've located the issue and we're currently working on it. The issue turned out to be more complicated than first anticipated and the fiber issue that was found is currently being sorted. Hope to have you online soon!

  • Firebirdxox Zelda 🐉 (@Firebirdxox) reported

    @thejsa_ I'm no expert in any of this by any means, but I'm with Hyperoptic and it's £19 a month and has never once in 10 months dropped or caused me issues!

  • iamdickjohnson **** Johnson (@iamdickjohnson) reported

    @Hyperoptic Instead of virtue signalling how about you fix the internet connection that hasn't worked for five days now, this is day six. Support on the website is useless with no updates.

  • GwenEvaBearLuvs Gwenny Eva—because men and boys need equality too. (@GwenEvaBearLuvs) reported

    @Hyperoptic Hm, funnily enough, I bet you-know-who don't have a problem with *this*...

  • Fursecroft Fursecroft (@Fursecroft) reported from Paddington, England

    @Hyperoptic service is intermittent in the w1h 5lf area

  • RadioSte94 Stephen Hubbard (@RadioSte94) reported

    @Hyperoptic hi when are your customer service hours it says 24/7 on the website but can't seem to get through to anyone

  • Jazmine__x Poochie.. (@Jazmine__x) reported

    @sheenkelly @bobbyleeswagga @Hyperoptic They were crap in my area, I literally had to change after a month, my sons game lagged so much I couldn't take the noise.