Hyperoptic Outage Report in Loughborough, Leicestershire, England

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

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Full Outage Map

Problems in the last 24 hours in Loughborough, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Loughborough and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

1. 

   Internet (74%)

2. 

   Wi-fi (13%)

3. 

   Total Blackout (11%)

4. 

   E-mail (2%)

5. 

   TV (1%)

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• Sonia (@Sonia19020057) reported 6 seconds ago

  @Hyperoptic I have unfortunately got stuck with the worst company ever. I have a problem Nd I have been put on hold for over an hour having spoken to 3 people and repeating my issue and then being put on hold again

• Danielle (@F1Danii) reported a minute ago

  Avoid hyperoptic! Awful customer service who take 8 days to fix an issue, for it not to be fixed and say the next appointment for an engineer is the 1st September. 4 weeks after the outage started. @Hyperoptic @HyperopticCS @Ofcom

• Ady (@MrAdy1882) reported 5 minutes ago

  @Hyperoptic your Customer portal is a 🤬 joke 5 mins to just login to check my details

• Ducks (@EyUpDucks) reported 8 minutes ago

  I wouldn't recommend this company ever - @Hyperoptic You get in touch because you need to downgrade due to cost of living and they said they'll charge me 50% more for the lower package. Feels like I've been trapped and this is how they treat people struggling for money.

• PolicyPro (@UKPolicyPro) reported 11 minutes ago

  @Hyperoptic Our service in Islington has been out since the morning. I called for an update at around 7pm and was told engineers are only now on their way, with no estimate for when it will be fixed. Please update me.

• Danielle (@F1Danii) reported 11 minutes ago

  No Wi-Fi for 11 days, and within 48 hours it’s down again. @HyperopticCS Hyperoptic bet you’re glad to see me back tweeting you again. How can you subject a customer to this level of shoddy service? My lively hood is reliant on broadband and you’re putting this at risk.

• Sonia (@Sonia19020057) reported 15 minutes ago

  @Hyperoptic @QPRWFC @QPRtrust Invest in customer service and stop duping people!!!

• Charl Grové (@Gr00vySon) reported 15 minutes ago

  @Hyperoptic how does one go about getting support, chat support has no idea how to diagnose or fix the problem, telephone support no call back and indefinite hold. You guys where super quick to sign me up now there's an issue and it's radio silence.... disappointing.

• TheRealSlimJadey (@TRealSlimJadey) reported 20 minutes ago

  Day 2 without any upload speed this time. Usually it comes back by the next day but over 24 hours without and still nothing. A known issue for a month and they’ve allowed it to get this far. Day 2 of not being able to work @Hyperoptic @HyperopticCS

• Sonia (@Sonia19020057) reported 21 minutes ago

  @HyperopticCS @Hyperoptic I have done so pls help!