Hyperoptic Outage Report in Loughborough, Leicestershire, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Loughborough, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Loughborough and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (73%)
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Total Blackout (15%)
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Wi-fi (10%)
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E-mail (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Dear God,
(@lilpinkcupid1) reported
@Hyperoptic Hi Hyperoptic, it’s obvious your customer service team dont read their emails, please can you tell one Igor Sabijak from customer service operations team to stop mailing me, as i have sent multiple emails and even called your team to clarify this.
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Alex 🌐
(@ajr_codes) reported
Hey @Hyperoptic . Ive been a loyal customer of yours now for a year+. I have your 1GB service. My renewal is coming up and your "best" offer is £10 more than the exact same service for a new customer - directly from your website. Why dont you give loyal customers this same price?
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cityblue2001
(@cityblue2001) reported
@Hyperoptic seeing multiple development-wide service outages in CR01 - status showing green on my status page, which can't be correct.
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Ami
(@Ami_truthteller) reported
I’m pissed @Hyperoptic ANOTHER OUTAGE @ SW9. Happen to us in August no internet for 5 days & now it’s the following month & another outage. 2 days without internet currently, my scheduled days of working from home ruined. Hyperoptic can **** off, I’m ready to switch providers
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Christelle G.
(@krystel68) reported
@Hyperoptic I asked to cancel end of Aug (chat) & again 4 Sept (email). You STILL cut me off on 18 Sept but are charging me until END of Oct for ZERO service. Then admitted “we cancelled because someone else wanted to.” This is disgraceful. @DanaTomicic why rip off customers?
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Chris
(@Gray__Z) reported
@Hyperoptic Is anyone working in tech support today? Been on the phone on hold for 90 minutes now! I’m paying for your top service and getting mostly dead zones, or if I’m lucky 15 mbps next to the router! 1GB you promised! Fix it today or I cancel as I’m within the 14 days.
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Gail Service
(@Gail_L21) reported
@Hyperoptic Been 30 hours without service in the Eccles, Manchester area, no updates and very difficult to contact, due to high call volumes etc. Is it so hard to keep customers informed?!!!
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Christelle G.
(@krystel68) reported
@Hyperoptic I asked to cancel end of Aug & again 4 Sept on your chat ! ). You STILL cut me off on 18 Sept but are charging me until END of Oct for ZERO service. Then admitted “we cancelled because someone else wanted to.” This is disgraceful. @DanaTomicic why rip off customers?
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Liverpool1207
(@Liverpool1207) reported
Beginning to wonder if @Hyperoptic actually have any human beings working in customer service. Impossible to get them to respond to issues
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d u m b b o i
(@RhysHarrocks) reported
@Hyperoptic this is the third day in a row i’ve had to spend an hour on hold listening to your unbelievably loud hold music, because my service keeps cutting out. i was assured by a lady yesterday with 100% confidence that this issue would not happen again, yet here we are.