Hyperoptic Outage Report in Loughborough, Leicestershire, England

Problems in the last 24 hours in Loughborough, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Loughborough, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

• Internet (72%)
• Wi-fi (15%)
• Total Blackout (11%)
• E-mail (2%)
• Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Alice Turner (@lizardalice) reported 5 minutes ago

  @HyperopticCS @FinancialBear James don’t try hyperoptic. They are not providing information regarding why there’s a seemingly London wide outage, many customers affected FOR DAYS without a clear ETA or update, and their customer service isn’t picking up the phone or support tickets. AVOID

• 
  Joe Warnett (@josephwarnett) reported 7 minutes ago

  @Hyperoptic Me I can tell you how good it is 🤡🤡🤡 One of the engineers will contact you today during the day so you can agree with them when you're available, and will arrive to repair the issue and activate your service. I got no call and when I call them they tell me this is not true

• 
  HyperopticCS (@HyperopticCS) reported 9 minutes ago

  @jusaskem @Hyperoptic We are sorry for the inconvenience Kevin, our network engineers are working around the clock to get the service restored. Please check your DMs, as we have responded with more details on this outage. Feel free to reply if there is anything else we could assist with.

• 
  Dr Cindy Sughrue (@CindySughrue) reported 10 minutes ago

  Worst customer service experience ever from @Hyperoptic - and that's just trying to get it installed. And I thought BT was bad. Should I pull the plug now? @HyperopticCEO

• 
  Farzana Ali (@FabulousFarzana) reported 11 minutes ago

  @Hyperoptic no internet connection since this morning. What’s going on? Notice I also didn’t get a reminder to say my contract was ending but you whacked on a higher charge with no problem.

• 
  87.kamil (@KamilSidor1) reported 11 minutes ago

  @Hyperoptic Fix my internet already why tf is it taking so long, I got **** to do

• 
  jackie weaver (@AuroraNiav) reported 11 minutes ago

  @Hyperoptic I’ve called, emailed and DM’d you about my connection going down and accessing compensation and haven’t had any meaningful response in 2 days. Is this a concerted effort to stop people getting their compensation? …is that legal? 🤔

• 
  Apurv Parashar (@ParasharApurv) reported 11 minutes ago

  Hi , my connection (St. John’s wood, London) has been down for 24 hours. No response on phone, chat, email and twitter DM from Hyperoptic so far. This is hardly 24/7 support ! Can you please get back to me ? @HyperopticCS

• 
  HyperopticCS (@HyperopticCS) reported 14 minutes ago

  @josephwarnett @Hyperoptic Hello Joseph, even though we are terribly sorry to hear about this, you should know that it only happens when there is a major infrastructural issue, which we are doing our best to properly resolve it. We are providing more updates in our DMs now.

• 
  Xenomorph (@xenom0rph09) reported 15 minutes ago

  @acar321 @virginmedia I spent 3 year's with them in a room share house so had no choice and it was so bad. Glad I can now have FTTP via openreach or hyperoptic