Hyperoptic

Hyperoptic Outage Report in Hitchin, Hertfordshire, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Hitchin, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Hitchin and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Hitchin, Hertfordshire, England 11/15/2025 16:05

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Total Blackout (17%)

    Total Blackout (17%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • lauzaki lauzaki (@lauzaki) reported

    @Hyperoptic It's down at the moment, help line not answering, no update on twitter

  • tommo_68 Paul Thompson (@tommo_68) reported

    @Hyperoptic Not good customer services when the system goes down & u lose Internet for 3.5 days as the can't access the property to fix it. Make sure they have 24-7 access before signing up.

  • lauzaki lauzaki (@lauzaki) reported

    @ashic @HyperopticCS @Hyperoptic Got an email only 1h before they shut down the internet for 2 hours for ”planned" engineering work. Not sure I would call it awesome...

  • JamesLeeC The Snyder Cut of Gays. (@JamesLeeC) reported

    I wish I wasn’t a customer of @Hyperoptic bad customer service. Poor internet quality.

  • dannyboyfriar Daniel Friar (@dannyboyfriar) reported

    @HyperopticCS @Hyperoptic Our new connection doesn’t work at all with the password you’ve provided and you’re not answering calls or online chat. How can we get support?

  • megpb_ Megan (@megpb_) reported

    Is anyone a wifi customer with #Hyperoptic? Looking to switch & they can cover our postcode, but not sure if deal & price is too good to be true?!

  • Mirza18057668 Mirza (@Mirza18057668) reported

    Not a great start by @Hyperoptic @HyperopticCS -internet not working since it was installed this morning. What a let down.

  • LaurenSimo Kylo (Lau)Ren (@LaurenSimo) reported

    @CandiceStarke @Hyperoptic Have you received any update in regards to this issue

  • cjssw11 chris (@cjssw11) reported

    @Hyperoptic unbelievably bad customer service on telephone - worst I’ve had the misfortune of dealing with in the last ten years - it’s like BT in the 80s a joke

  • ncksol Nick Sologoub 我学习汉语 (@ncksol) reported

    Reading moving in guide for my new place: “All homes in East Village have free 30Mbps broadband provided by Hyperoptic, for £10 per month, Hyperoptic can provide 150Mbps service and for £20 per month a 1000Mbps service.“ £20 for a gigabit? Don’t mind if I do 😎