Hyperoptic

Hyperoptic Outage Report in Hitchin, Hertfordshire, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Hitchin, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Hitchin and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Hitchin, Hertfordshire, England 02/12/2026 12:00

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • ZhiwenChen5 Louise (@ZhiwenChen5) reported

    @Hyperoptic My internet has been down for an hour. And there is nobody answering the phone or your chats.

  • hanlespan Hannah Albery (@hanlespan) reported

    @HyperopticCS @Charlie76675754 I have the same issue in SE10. Last Thursday Hyperoptic online chat told me you had access to the point but due to it being a major outage it was unlikely the service would be back up before today. Now you are arranging access which is it?

  • GlenRant Glen McCarty (@GlenRant) reported

    @Hyperoptic any idea why my internet is down? you're (as usual) not answering the phone (been in the queue for nearly 30 minutes now) or your chats.

  • sendhelpformom Cristina (@sendhelpformom) reported

    @HyperopticCS @Hyperoptic I can confirm that my internet is back on. However the speed is still a third of what it should be. I am actually scared to ask you guys to fix it. Can you without killing my internet again?

  • latishaleighx lleigh (@latishaleighx) reported

    @Hyperoptic @HyperopticCS can someone please respond to my DM and consider our issue a high priority!!

  • sendhelpformom Cristina (@sendhelpformom) reported

    @BentleyHarry @Hyperoptic Sorry to hear your going through this too. Im now Day 8 and still no fix. @Hyperoptic no way that you can’t admit this is ridiculous right?

  • isupposeitscool Danny D (@isupposeitscool) reported

    Day 44 since my instillation and still no internet. Starting to think @Hyperoptic’s technical support team won’t ever activate my account. @HyperopticCS it was only after my call today that I was offered any sort of escalation to a complaint department. Travesty.

  • ColinWalkLondon Colin Davey (@ColinWalkLondon) reported

    @hyperoptic My internet is down and router dead. Sitting waiting for technical support. Told this would be 2 minutes max and it is now 20 minutes plus.

  • anastasiaxego ANASTASIA EGO (OF link ⬇️) (@anastasiaxego) reported

    @sqlartist @Hyperoptic @HyperopticCS They better fix it… I thought they are the best internet around… now I can’t trust them

  • disruptivedean Dean Bubley (@disruptivedean) reported

    Wholesale - BDUK contracts mandate this Vouchers programme is more retail-focused. Gigaclear guy likes it a lot, as it’s customer oriented Hyperoptic - “it’s not a silver bullet”. Issue is that the 4-5 major retailers are not a fan of *buying* it (ie BT, Sky, TalkTalk, VM, VF)