Hyperoptic

Hyperoptic Outage Report in Hitchin, Hertfordshire, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Hitchin, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Hitchin and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Hitchin, Hertfordshire, England 02/21/2026 23:15

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • Miz_Amy_ Amy (@Miz_Amy_) reported

    Hyperoptic and the London fire service need to be visited. How are these two organizations that should at first glance have more make workers, having positive pay gaps? I'm really curious now.

  • DJGaryBaldy DJGaryBaldy (@DJGaryBaldy) reported

    @1980sRewind I told Sky where they could stick their service when they demanded a £25 setup fee... Thats over 10 years ago now I'm with a company called HyperOptic who installed their kit in my block recently with 500mb D/L Hope you get your Wi-Fi sorted nothing worse than dodgy Wi-Fi

  • ianrundell Ian Rundell (@ianrundell) reported

    @Hyperoptic absolutely useless, can’t watch a movie without the connection breaking down countless times

  • Maureen57493621 Maureen (@Maureen57493621) reported

    I am contacting you as a last resort. Moved into a new build, told your company, Hyperoptic would be able to have my broadband up and running in minutes…. That was on February 25th. It didn’t work, there was a problem. I still am waiting- HELP!!!

  • Dan25932780 Dan Brack (@Dan25932780) reported

    @HyperopticCS We're in 2022 and you're still charging early termination fees when I've been a customer for over 4 years and would have taken my service with me if you provided it at my new house. What a joke. Haven't been dissatisfied with #hyperoptic until now, don't recommend!

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @Dan25932780 @Hyperoptic Oh, we're sorry to hear this, Dan. Please note that the Early termination fee is always mentioned when signing up for our service, renewing the package, and it's in our terms and conditions as well. We try to be completely transparent and we're sorry this made you part with us...

  • picapi__ picapi_ (@picapi__) reported

    @ign_emgreen 418?? 😭 i hate paying extra money for things so would never but like you could try to haggle a bit or something? do note that if hyperoptic isn't already in the area it might take a long while to install

  • ibrahimthecat ibrahim💙 (@ibrahimthecat) reported

    @shadowbIood The only FTTH I know of here is hyperoptic but they don't serve my area, so we use virgin media, however the upload speed is poor, our plan is 350mbps download and 36mbps upload

  • iamdickjohnson **** Johnson (@iamdickjohnson) reported

    @Hyperoptic Instead of virtue signalling how about you fix the internet connection that hasn't worked for five days now, this is day six. Support on the website is useless with no updates.

  • austroscot Rob (@austroscot) reported

    Hi @Hyperoptic, we have been having issues with connectivity for the last week. We’ve trouble shooted our devices and checked with our neighbours, none of them are having problems. We think our router might be on its last legs and might need a replacement. How do we arrange one?