Hyperoptic

Hyperoptic Outage Report in Hitchin, Hertfordshire, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Hitchin, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Hitchin and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Hitchin, Hertfordshire, England 12/09/2025 02:45

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (2%)

    E-mail (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • darren_scott Darren Scott (@darren_scott) reported

    Are your services down in London @Hyperoptic @HyperopticCS? Have sent a DM

  • Sonia19020057 Sonia (@Sonia19020057) reported

    @Hyperoptic Worse company ever!! The staff is only trained to sell .when there is a problem they put you on hold for hours and disappear Pls don't let them dupe you

  • RizwanBashir Rizwan (@RizwanBashir) reported

    @Hyperoptic when are you going to resume my service, its been more than 2 weeks now.

  • MrAdy1882 Ady (@MrAdy1882) reported

    @Hyperoptic your Customer portal is a 🤬 joke 5 mins to just login to check my details

  • F1Danii Danielle (@F1Danii) reported

    Avoid hyperoptic! Awful customer service who take 8 days to fix an issue, for it not to be fixed and say the next appointment for an engineer is the 1st September. 4 weeks after the outage started. @Hyperoptic @HyperopticCS @Ofcom

  • jspencer_1 James Spencer (@jspencer_1) reported

    @TRealSlimJadey @Hyperoptic @Hyperoptic when you actually gonna help?

  • Sonia19020057 Sonia (@Sonia19020057) reported

    @Hyperoptic @QPRWFC @QPRtrust Invest in customer service and stop duping people!!!

  • Sonia19020057 Sonia (@Sonia19020057) reported

    @HyperopticCS @Hyperoptic I have done so pls help!

  • lj_cedenoq Hoo-lee (@lj_cedenoq) reported

    @HyperopticCS Tried cancelling contract because you can’t deliver the promised service + it’s impacting my ability to work. Now I’m told I have to pay a £170 fee!!?? Replied to an open ticket 3 days ago and yet to hear a response back from @Hyperoptic at all!? Need solutions!!!!

  • ST03VEN ST03VEN (@ST03VEN) reported

    @Hyperoptic I’d agree with all of that however your service has failed 4 times in less than 2 years and your MTTR (Mean time to recovery) is not acceptable. From experience it has been between 18 and 36 hours after a connection failure. You need to invest in better network resilience.