Hyperoptic Outage Report in Hitchin, Hertfordshire, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Hitchin, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Hitchin and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (73%)
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Wi-fi (15%)
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Total Blackout (9%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Martha
(@marthaparryx) reported
@Hyperoptic My Wi-Fi has been down for a week and I’ve called you 6 times. No one ever picks up
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Christian Sanderson
(@Christian_sand) reported
@Hyperoptic Gold standard service, you are jokers, 8+ days for an engineer to fix an issue, 9 internet outages in 8 weeks, are you sure about this! #jokers #shocking
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philippe polleux
(@philippepolleux) reported
Dear @Hyperoptic . I complained because I don't have internet since I switched to your company. Installation was done on the 17th of September. I received a response telling me I can wait another 10 days to get an answer. Is that really your customer service level. Impressive !
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Valentino
(@Valentino0555) reported
@Hyperoptic we are new customers to your service in beam park rainham. The internet is completely down and has been all day. I contacted your company this morning and they said somebody will be sent out… I gave them contact details for access to routers etc. Still no fix….
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Nonna Polonskaya
(@nzlata) reported
@HyperopticCS @Hyperoptic My account was cancelled without any warning. You have created a new account but cannot activate my broadband and “at some point next week” is not an estimate. Me and my partner work from home - this is not acceptable - pls help immediately!
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Navid Kabuli
(@nkabuli) reported
@HyperopticCS @Hyperoptic Is this how it works? Keep promising me things will be sorted then essentially say I am free to leave if not satisfied? Your CS agent Milan has been great on the phone, but it seems your systems team is the problem. Have you seen your recent reviews?
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Jesús Bracamonte
(@JesusFr) reported
Day 11 of my @Hyperoptic @HyperopticCS activation saga. They told me they expected the team to check between today and yesterday (as if almost 7 working days haven't been enough) still no updates. Wonder what @Ofcom thinks of them offering a service that they can't really provide
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Norman Lockley
(@NormanLockley) reported
Hey, @HyperopticCS I submitted a support query through my account on the Hyperoptic website over 2 weeks ago. No response/acknowledgement. Has that support channel been closed?
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Ellis Crawford
(@DrEllisCrawford) reported
I'm off to Cambridge for work but our bathroom is still without water. @Hyperoptic and their contractor, Pioneer, seem more interested in arguing over whose fault it is, and that I refer to that correctly, rather than fixing the issue. Having to arrange all call outs myself.
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Valentino
(@Valentino0555) reported
@Hyperoptic it’s been over 24hours and still not fixed! I’m seriously considering already leaving your company due to this poor customer service. You stated someone has come but not gained access?! There was onsite builder and site management. I work from home 😤