Hyperoptic

Hyperoptic Outage Report in Hitchin, Hertfordshire, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Hitchin, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Hitchin and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Hitchin, Hertfordshire, England 03/03/2026 10:10

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • jspencer_1 James Spencer (@jspencer_1) reported

    @TRealSlimJadey @Hyperoptic @Hyperoptic when you actually gonna help?

  • MoflasB MOFLAS BEATS (@MoflasB) reported

    @HyperopticCS @Hyperoptic been trying to Contact you by email, calls, live support and no answer for 4 days, I have been almost 4 days with no wifi and i still couldnt reach you for a solution, I also tried DMing you on Twitter and nothing... this service is horrible

  • wabdoteth wab.eth ❁ (@wabdoteth) reported

    @dolessdoteth @Jarritos I don't think that would transfer £30 to Hyperoptic but you never know

  • Char86855647 Char (@Char86855647) reported

    No internet at all since Friday in Rotherhithe! @Hyperoptic I called on Saturday for an update and your staff said they didn’t know what was going on. Fix this soon or myself (any many others in my building) will be finding a new internet provider this week!!!

  • reddevil160 Reddevil160 (@reddevil160) reported

    @Hyperoptic your company as whole is the worst I've ever known, your Internet always cuts out on the same day only this time it has rolled into today and your customer service is the worst part, not only do you not provide a solution when it is needed urgently.............

  • ingotism69 LG (@ingotism69) reported

    8. #Hyperoptic A lot of customers are complaining about this site (as advised by Customer Services)

  • jimmy2342343222 jimmy2342343222 (@jimmy2342343222) reported

    @HyperopticCS Hi! I’m having some issues with ping drops from my hyperoptic router to 8.8.8.8 so presumably something is unhappy with my connection, can you assist me? Support ticket: 2436639

  • ST03VEN ST03VEN (@ST03VEN) reported

    @Hyperoptic I’d agree with all of that however your service has failed 4 times in less than 2 years and your MTTR (Mean time to recovery) is not acceptable. From experience it has been between 18 and 36 hours after a connection failure. You need to invest in better network resilience.

  • GerardStryker Gerard Stryker (@GerardStryker) reported

    @reddevil160 @TRealSlimJadey @Hyperoptic Absolute shambles. Should be ashamed of themselves. This has happened countless number of times now yet still no help or support.

  • dkerb kerb (@dkerb) reported

    @alittleredpanda @Hyperoptic Same here. Internet down in BS1. Any update please @HyperopticCS ?