Hyperoptic outages and service status in Hitchin, England

Problems in the last 24 hours in Hitchin, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Hitchin, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  vsquad22 (@StainYNWA) reported 3 minutes ago

  @Hyperoptic Definitely not hyper reliable. London, NW10 has dropped to 2Mbps even though I paid for 1Gb. I've been on hold with tech support for 45 minutes and then the connection mysteriously drops out. Get it sorted for goodness sake! Cheap prices = poor service

• 
  Copious cups of tea (@Iron_B__) reported 4 minutes ago

  Received the most disgusting “service” from @Hyperoptic this evening. Called to discuss a cancellation fee being applied unfairly only to have my time wasted by the most awful person deliberately going round in circles trying to avoid the subject. Disgusting.

• 
  karen thompson (@karenthompson52) reported 4 minutes ago

  @Hyperoptic Disgusting service from Hyperoptic. Had it installed yesterday and zero internet. Loss of service light flashing red. Can’t use my lighting, heating or front door intercom. Hanging on to call for 30 mins still not through. No response to my emails.

• 
  Cliffy (@Miss_cliffy_28) reported 6 minutes ago

  @Hyperoptic I and others in my estate have lost service but the service checker on your website disagrees. None of your phone numbers work and the chat bot won’t deal with technical issues - please can you help??

• 
  steven🐧 (@scarab999) reported 7 minutes ago

  @marcwalsh @Hyperoptic Yes, same. Drove me mad, now using a hotspot to do some work. There is no outage apparently in my area....

• 
  Tom Hartwright (@hartwright_tom) reported 11 minutes ago

  @Hyperoptic Technical support is not available via online chat. Have to call for support, and this is supposedly a telecoms company!? What a joke. 40 mins wait on hold only to be told that they need to dispatch an engineer and the next available slot is Friday afternoon (3 days time) Awful

• 
  Konstantin Tkachuk (@Tkachuk_science) reported 14 minutes ago

  @Hyperoptic Hey folks, Your internet is not working tonight

• 
  Tony Costanza (@BarryDavid69562) reported 16 minutes ago

  @Hyperoptic no information from your support team and no internet for +7 hours in WC1X? You prompt people to contact customer support but all they say is “hopefully it will work soon”. Can we do better?

• 
  Saika (@Saiccc2) reported 16 minutes ago

  @Hyperoptic It really seems that your network is having some problems recently, as so many people are experiencing this.

• 
  J (@emirxtesera) reported 16 minutes ago

  @AbPMet @Hyperoptic Still down?