Hyperoptic

Hyperoptic Outage Report in Hitchin, Hertfordshire, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Hitchin, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Hitchin and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Hitchin, Hertfordshire, England 12/08/2025 17:45

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (2%)

    E-mail (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • azkxxo اذکا - أزكى (@azkxxo) reported

    Hi @Hyperoptic - a suffering customer here. Any ETA on when I can actually get wifi!?

  • Findingnima2 Nima B (@Findingnima2) reported

    @HyperopticCS looks like Hyperoptic is down in Hanwell. Is this being looked into?

  • TheDenisORegan Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic

  • Ask102 Lars (@Ask102) reported

    @HyperopticCS @Hyperoptic Still no service or update… have just had to spend £7.99 for 1 day @bt_uk wifi hotspot… Luckily their service works fine…

  • ayoubn07 Ayoub Nassiri (@ayoubn07) reported

    @HyperopticCS In SW6 there’s also no internet since this morning. I’ve been trying to connect with the Customer Support team via the chat. However, your website automatically shuts down the chat message after waiting for more than 30mins in the queue. Overall, frustrating! @Hyperoptic

  • L1nkaxo Link (@L1nkaxo) reported

    @Hyperoptic Are you guys still working ? All week trying to contact you by chat, no avail, now 27 mins on hold and nothing either.. Terrible Customer Service

  • TheDenisORegan Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic

  • mikoake Michael Akuamoah (@mikoake) reported

    @sunraios @HyperopticCS Outages are always inconvenient. Especially with the amount of stuff we do online these days. Practically everything! I've been with HyperOptic for 2 years and this is only the second outage I have had. From what I hear about Virgin Media, outages are a weekly occurrence.

  • Kelsveil @kelsveil #FBLC (@Kelsveil) reported

    @Hyperoptic been waiting on your phone line for 1 hour I've had no internet since 7am. I'm aware there is a outage but could you let customers know how long it maybe. Your phone lines are also chocker

  • MissMarch76 Melanie Wahnon (@MissMarch76) reported

    @Hyperoptic any idea when your service will be restored in West London?