Hyperoptic outages and service status in High Wycombe, England

Problems in the last 24 hours in High Wycombe, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in High Wycombe, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Intelligence Service 🕵🏽‍♂️ (@london_Iran) reported 15 seconds ago

  @bikhialoo 1- Good neighborhood is better than good home infra or larger flat 2- Check warm water during visit 3- Prefer to have a on-site management 4- Access to under/over ground and ELZ line is the key 5- Do lots of search, don't settle with the first flat 6- Avoid Dexters. Chase Evans if better letting agency. 7- Avoid east, go west if possible 8- Check if the home is damp or not. Check molding 9- Check consoul tax and make sure it's reasonable 10- Check avg monthly water/electricity price 11- Check if Hyperoptic has installation in the building or not 12- If you like a flat to rent, check RightMove for the building history. There might be signs of issue 13- Avoid places near council homes. 14- Take pictures of the flat if you decide to rent. This can help resolve disputes later on. 15- Always use a letting agency. Do not deal with the landlord directly. Good Luck.

• 
  M. (@mariucha77) reported 2 minutes ago

  @donedgley1 @lulu_veganx @Hyperoptic No updates and no estimate when this issue will be solved.

• 
  Sonia Marsh (@SoniaMarsh49390) reported 3 minutes ago

  @Hyperoptic No internet at TW8 0AX following your maintenance today. Outage is now 8 hours and counting. When will it be fixed?

• 
  Adam Piper (@bitwog) reported 5 minutes ago

  @Hyperoptic @Hyperoptic your 12 hour SLA has been violated multiple times with delays over days. The best you've done so far is a single reply to multiple emails over the course of days. And even that one took 2 days, 16 hours, 42 minutes. Why are you so bad at this?

• 
  Andrew Schauerman (@asreds) reported 7 minutes ago

  @lucianochirico @Hyperoptic @Hyperoptic this is outrageous, pull your finger out and fix the problem before you loose all your ADA Gardens customers.

• 
  pratap singh (@pratapsingh71) reported 11 minutes ago

  @Hyperoptic 30–45 mins on hold without connecting, emails ignored, tickets never closed. Customer service is non-existent. Yet auto-billing works flawlessly—even after disconnection. How do you justify running a business like this? Your business need some human in loop to survive

• 
  Nelly Friday (@menticapti) reported 13 minutes ago

  @root3vil @Hyperoptic Have they been sold? The customer service used to be so good.

• 
  Gregor_Masterton (@GregorMasterton) reported 15 minutes ago

  Good god @Hyperoptic are absolutely tragic. Over 48 hours no service and solving world hunger would likely be easier than getting in contact with customer service. Complete shambles

• 
  Chad West (@ChadWestTweets) reported 15 minutes ago

  Just had @Hyperoptic installed last week. It randomly stopped working, apparently due to bad wiring The next engineer available is in six days Dog **** company, avoid

• 
  Ronald Anthony (@anth64369) reported 18 minutes ago

  @Hyperoptic probably one of the worst experiences we’ve been having after getting these guy!!! No customer support, no clue what’s wrong and we’ve been waiting for days now.