Hyperoptic Outage Report in High Wycombe, Buckinghamshire, England

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

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Full Outage Map

Problems in the last 24 hours in High Wycombe, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in High Wycombe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

1. 

   Internet (72%)

2. 

   Wi-fi (15%)

3. 

   Total Blackout (10%)

4. 

   E-mail (2%)

5. 

   TV (1%)

6. 

   Phone (1%)

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• Dear God, (@lilpinkcupid1) reported 18 seconds ago

  @Hyperoptic Hi Hyperoptic, it’s obvious your customer service team dont read their emails, please can you tell one Igor Sabijak from customer service operations team to stop mailing me, as i have sent multiple emails and even called your team to clarify this.

• SCHOLASTICA OKOLO✨🇬🇧🇬🇧 (@miss_scholz) reported 2 minutes ago

  @Hyperoptic PICK YOUR CALLS!! I have been waiting to speak to your customer service team for over an hour 😡

• Liverpool1207 (@Liverpool1207) reported 4 minutes ago

  Beginning to wonder if @Hyperoptic actually have any human beings working in customer service. Impossible to get them to respond to issues

• Rikki Gregory (@RikkiGregory_) reported 4 minutes ago

  So I used the switch service to switch my broadband service from @Hyperoptic to @SkyBroadbandd back in June which has been a complete shambles on Hyperoptics end. I am STILL being charged monthly for a service that I have not had or used since July. 1/2

• Christelle G. (@krystel68) reported 8 minutes ago

  @Hyperoptic I asked to cancel end of Aug & again 4 Sept on your chat ! ). You STILL cut me off on 18 Sept but are charging me until END of Oct for ZERO service. Then admitted “we cancelled because someone else wanted to.” This is disgraceful. @DanaTomicic why rip off customers?

• Jay Smith (Sonic/Dragonwolf) (@DragonWolf5589) reported 10 minutes ago

  @Brsk_uk I sent a support ticket and would like to get answer ASAP as I apparently get install tomorrow but deal. seems too good to be true and I'm getting red flags and my friends think I was mis-sold. hyperoptic contract doesn't end until 2027 and was told brsk be "free"?

• Chris (@Gray__Z) reported 10 minutes ago

  @Hyperoptic Is anyone working in tech support today? Been on the phone on hold for 90 minutes now! I’m paying for your top service and getting mostly dead zones, or if I’m lucky 15 mbps next to the router! 1GB you promised! Fix it today or I cancel as I’m within the 14 days.

• TimmyloveChina (@TimmyLoveChina) reported 12 minutes ago

  @Hyperoptic my internet is down over 3 days now! not acceptable!

• Roshan (@rbhalla_) reported 14 minutes ago

  @Hyperoptic why does support close the ticket everytime they respond? I have to open a new ticket just to respond and the UI on your site is pretty cumbersome.

• Xenomorph (@xenom0rph09) reported 14 minutes ago

  @Hyperoptic Are you looking at upgrading to 1.5 to 2gb lines? OpenReach offer 1.6 down and Community Fiber offer 2gb down and up. You are slowest Alt net out in the UK now