Hyperoptic outages and service status in Haverhill, England

Problems in the last 24 hours in Haverhill, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Haverhill, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

• Internet (70%)
• Wi-fi (14%)
• Total Blackout (13%)
• E-mail (2%)
• Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  HyperopticCS (@HyperopticCS) reported 48 seconds ago

  @SRElectricalse1 @Hyperoptic We are saddned to find out that was your experience with our network. We have contaced you in the DM to take a look into your case.

• 
  Moxietex (@moxietex) reported 5 minutes ago

  @Hyperoptic no service in N1 for 20 hours no updates. Can’t get through to find out what is going on. Can I at least get an ETA? The outages keep increasing and the response rate decreasing. #internetdown #badservice

• 
  Christine (@cbrown1230) reported 6 minutes ago

  Anyone moving into a new home and thinking of taking the @Hyperoptic broadband on the promise of instant connection please don’t! It’s not true and there is absolutely no customer service. Five days no connection and no communication. Dreadful

• 
  Mark (@MarkTheTriplet) reported 7 minutes ago

  @HyperopticCS Hi, im having issues with playing games online on the Xbox when the other players also have Hyperoptic broadband. It complains about NAT issues and its fine with others who do not have Hyperoptic broadband.

• 
  Ccynical (@Ccynica) reported 7 minutes ago

  @Hyperoptic Your customer service is so bad I had no internet for 8 days and they treated me real bad and now you don't even respond, shame on you

• 
  Ayoub Nassiri (@ayoubn07) reported 10 minutes ago

  @HyperopticCS Hyperoptic confirmed that there was an outage caused by a hardware failure. To be quite honest, your network has been absolutely great ever since I became a customer several years ago. However, I’m noticing a trend of regular outages though your prices have been increasing YoY.

• 
  Ccynical (@Ccynica) reported 10 minutes ago

  @Hyperoptic @Ofcom How on earth did you rate hyperoptic as good their service is bad and disgusting

• 
  S.R.I BUILDING CONST LTD (@SRElectricalse1) reported 11 minutes ago

  @Hyperoptic Hyperoptic is a rubbish company unrecommended at all the worst service I waited for 3weeks for the service to start and they didn’t activate it as they caused damage in the window and drilled the wall and want to charge me for the return package,negative service.

• 
  Ccynical (@Ccynica) reported 11 minutes ago

  @Hyperoptic No you're not, your customer service sucks, maybe someone needs to speak to Ofcom

• 
  Xanyar Kamangar (@Xanyar) reported 11 minutes ago

  @Ofcom what's going on? @virginmedia cable internet is off for at least 20hrs (their current estimate), @Hyperoptic doesn't answer customer calls and sets site visits months away. Is this the level of service you have set for for UK in 2022? #shocking #regulator #CustomerService