Hyperoptic Outage Report in Haverhill, Suffolk, England
Why is my Hyperoptic service not working?
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
Problems in the last 24 hours in Haverhill, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Haverhill, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
- Internet (70%)
- Wi-fi (14%)
- Total Blackout (13%)
- E-mail (2%)
- Phone (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Robert Schilling (@mrskull73) reported@Hyperoptic Getting you on the phone is impossible, waiting times are crazy. The same with chat. Also, why can't I install my service and why do you say you don't have installers available in West London? How can I be confident in choosing your service if you are unreachable?
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HyperopticCS (@HyperopticCS) reported@meghade25 @Hyperoptic We are so sorry to hear that Megha. Could we please ask you to DM us with your account details, and we will check for updates on your connection issue?
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HyperopticCS (@HyperopticCS) reported@mangotango333 @Hyperoptic Lauren, we're sorry to see that you waited this long to speak to our support. We've just messaged you, so feel free to check it out anytime. Thanks.
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Sorin Cioban (@sorinc03) reported@XmasRights @Hyperoptic Hyperoptic is the supreme customer service example. Had them for 4 years at my old place, price only ever came down, while keeping the same speed and great service. All the other providers (broadband and cell) operate a bait and switch model, and good luck if anything goes wrong
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Hannah Albery (@hanlespan) reported@HyperopticCS @Charlie76675754 I have the same issue in SE10. Last Thursday Hyperoptic online chat told me you had access to the point but due to it being a major outage it was unlikely the service would be back up before today. Now you are arranging access which is it?
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JJ (@LL_8181) reported@HyperopticCS @Hyperoptic your customer care services are too poor. Been trying to talk to your customer care representatives for 3 days now and all efforts have been a waste. Tiring tbh!
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Dean Bubley (@disruptivedean) reported“Never say never” about wholesale but not a current @Hyperoptic focus
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Harry Bentley (@BentleyHarry) reported@sendhelpformom @Hyperoptic Exactly the same. Day 6 for myself. Monday send me an update saying they have no update on it. Nothing since. Worst decision of a provider made
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Patricia Muñoz-Escalona (@pme269) reported@Hyperoptic worst customer service ever. 1h on phone to connect and nothing. Changed to chat, position 11, 45min wait, when reached position 2 a message appeared stating click to reconnect. It happened twice. Need my internet NOW.
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lleigh (@latishaleighx) reported@Hyperoptic @HyperopticCS can someone please respond to my DM and consider our issue a high priority!!!!!!