Hyperoptic outages and service status in Haverhill, England

Problems in the last 24 hours in Haverhill, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Haverhill, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Alex Nixon (@alexnixon_uk) reported 9 minutes ago

  Naively thought @Hyperoptic was a pretty cool but nope, you automatically roll onto a terrible value plan and are forced into a tedious back-and-forth chat with customer service to change. I'm sure it makes financial sense but man that's a scummy approach to making money

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  Griffey (@Griffeyfc) reported 11 minutes ago

  What has happened to hyperoptic? Issues after issues as of late

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  Lucy Ⓥ 🌱 (@lulu_veganx) reported 12 minutes ago

  @mariucha77 @Hyperoptic @donedgley1 No service for me!

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  Lidia Cantele (@CanteleLidia) reported 19 minutes ago

  @Hyperoptic Disappointing service from Hyperoptic. Switched from Virgin having been told I’d be credited my £200 early termination fee once evidence of charges provided. 7 months on- multiple times raising this- still nothing done to apply credit. Case is being ‘investigated’. Sort this out!

• 
  Keith Underhill (@keithunder) reported 20 minutes ago

  @hyperoptic, your business technical support is rubbish and an embarrassment to me. We were supposed to be down for 3 hours Thursday afternoon. 14 hours later, nothing. No one bothered to tell me when our connection will be restored. Apparently there is a simple fix.

• 
  M. (@mariucha77) reported 21 minutes ago

  @lulu_veganx @donedgley1 @Hyperoptic No news received since yesterday morning. Still no service.

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  Andrew Is Looking (@LookingAndrew) reported 22 minutes ago

  @Hyperoptic @Hyperoptic Seems like your company engineers are unable to connect people to your network. How & where do we send these boxes your not technical staff left behind. Shall we charge storage

• 
  Cliffy (@Miss_cliffy_28) reported 22 minutes ago

  @Hyperoptic I and others in my estate have lost service but the service checker on your website disagrees. None of your phone numbers work and the chat bot won’t deal with technical issues - please can you help??

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  M. (@mariucha77) reported 26 minutes ago

  @jamsmcp @Hyperoptic Imagine 11 days without service!!

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  Lucy Ⓥ 🌱 (@lulu_veganx) reported 27 minutes ago

  Day 109008900 still no service @Hyperoptic @donedgley1 @mariucha77