Hyperoptic

Hyperoptic Outage Report in Haverhill, Suffolk, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Haverhill, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Haverhill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Haverhill, Suffolk, England 03/19/2026 07:00

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • AvbCole ade 💜💛 #BLM (@AvbCole) reported

    @TalkTalk any chance I can use the internet I'm paying for? Hasn't been a month and I've had to complain 3 times. Can't log into my account... Can't change my password... Can’t get through to someone on the phone.... Shambolic service. @Hyperoptic come to PURFLEET already!😡

  • therealphale Peter Hale (@therealphale) reported

    @Hyperoptic Why do I wait all day for a call back from your customer "service" team and then when it finally comes (at 8pm..!) do they only let it ring for 1 second? #terriblecustomerservice

  • AhmadAlmot Ahmad AlMot (@AhmadAlmot) reported

    All the apartments in my building have their internet working perfectly fine, yet 20 days and 2 engineer visits later - they still couldn’t fix mine. Thanks @HyperopticCS @Hyperoptic …..

  • mangotango333 mango tango (@mangotango333) reported

    @Hyperoptic trying to renew with you for the fourth year in a row with you but you can only seem to offer the same prices for existing customers? I DM’d and was told to go to webchat who told me this. Do you not value customer loyalty? #customerexperience #customerservice

  • EastwoodInnit djb | Eastwood (@EastwoodInnit) reported

    @Mug4Times LMAO no. It varies by area and for my Virgin have been good for about 3 years until like. these 2 weeks. and they're known to have the worst customer service out of any ISP. Rn i wanna move to hyperoptic but they're just working on giving it out to my area but in small numbers

  • trickyvondickie Tricky he/him/his (@trickyvondickie) reported

    @J3Lyon If you're in there service area HyperOptic or CommunityFibre

  • Keithduncan47 Keith Duncan (@Keithduncan47) reported

    @julieballantyne @OpenreachHelp Yep. Guys were there this week. 3 OpenReach vans. It’s a total farce. 10 years chasing and promise after promise broken and the Scottish Government R100 program doesn’t help either. I don’t think HyperOptic did us any favours when they did the flats.

  • jordanjoecooper Jordan Joe Cooper (@jordanjoecooper) reported

    @anothercohen @BrixlyTeam & @Hyperoptic Hands down. Whenever I had an issue with either I had a quick, to the point response and that trend continues until the issue was resolved.

  • NT75281 NT7528 (@NT75281) reported

    @Hyperoptic @HyperopticCS 18 days and counting without Internet. Worst broadband company ever!

  • OfAaron3 Aaron 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺 (@OfAaron3) reported

    As soon as Hyperoptic's customer support closed, my internet cut out. Why...