Hyperoptic

Hyperoptic Outage Report in Haverhill, Suffolk, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Haverhill, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Haverhill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Haverhill, Suffolk, England 03/04/2026 10:30

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • indraselva Selva (@indraselva) reported

    @Hyperoptic @HyperopticCS looks like you had changed some network policies that is blocking VPN? Is this what the reason why we're doing network maintenance? Why can't you be transparent when doing such changes?

  • gastonrampersad Gaston Rampersad (@gastonrampersad) reported

    Unprecedented 30+ minute wait time to speak to @Hyperoptic customer service. At least the fibre is still fast.

  • Valentino0555 Valentino (@Valentino0555) reported

    @Hyperoptic it’s been over 24hours and still not fixed! I’m seriously considering already leaving your company due to this poor customer service. You stated someone has come but not gained access?! There was onsite builder and site management. I work from home 😤

  • HlthCarePro Kunle Daniel Osinaike (@HlthCarePro) reported

    @Hyperoptic Why ask thatbi sent a private message if you had no intention of helping.Yours is the only company that provides ZERO help for when broadband goes down.I can no longer work from home as my mobile allowance is finished. Yours is truly a shockingly bad company.

  • vick_vish Vick Sharma (@vick_vish) reported

    @philippepolleux @Hyperoptic I never had Internet issues in my life like literally before I switched to #Hyperoptic its been 2 days my internet is down! In Westminster! 🙈 Just #appalling Mates coming over for the weekend. I'm ready for the banter & answering the laughable ISP I'm using to the fellas

  • philippepolleux philippe polleux (@philippepolleux) reported

    Dear @Hyperoptic . I complained because I don't have internet since I switched to your company. Installation was done on the 17th of September. I received a response telling me I can wait another 10 days to get an answer. Is that really your customer service level. Impressive !

  • tomgsalisbury Tom Salisbury (@tomgsalisbury) reported

    @Hyperoptic - No service since 1705 in SE17. Can you confirm you are aware of the outage and that you're working to resolve it?

  • marthaparryx Martha (@marthaparryx) reported

    @Hyperoptic My Wi-Fi has been down for a week and I’ve called you 6 times. No one ever picks up

  • elmz_thegamer 🇯🇲Elmz_thegamer🇯🇲 (@elmz_thegamer) reported

    I miss @Hyperoptic so bad they never would’ve treated me like this 😭😭😭😭😭😭😭😭 best internet provider in the Uk

  • philippepolleux philippe polleux (@philippepolleux) reported

    @YusufMi49118545 @s__kshx Go for community fiber @Hyperoptic is not very fast as fixing problems. We haven't internet for the last 20 days