Hyperoptic Outage Report in Haverhill, Suffolk, England

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

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Full Outage Map

Problems in the last 24 hours in Haverhill, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Haverhill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

1. 

   Internet (73%)

2. 

   Wi-fi (13%)

3. 

   Total Blackout (11%)

4. 

   E-mail (2%)

5. 

   TV (1%)

6. 

   Phone (1%)

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• MBoy (@metaboy1212) reported 3 minutes ago

  @Hyperoptic How do I find out what time the engineer is coming tomorrow ? AM PM ? Your communication with customer is really really bad, I need to take time off to let him in

• JHon (@milkystainz) reported 4 minutes ago

  Hi @HyperopticCS @Hyperoptic we are now 5 days without connection at KT20 5FR constantly being told "sorry you have to wait these things take time". No reason for the situation being given. Given that both myself and my wife work from home this has been a very bad experience.

• *** brotherston OBE (@LezBrotherston) reported 5 minutes ago

  @Hyperoptic @HyperopticCS @HyperopticBuild 4 hours on Christmas Day trying to sort broadband problems evasive and delaying tactics from Hyperoptic . Who really want you to solve the problem for yourself . Nobody actually helps, reading from a script and can’t cope if you deviate

• 𝙨𝙪𝙟𝙤𝙮▫️ (@9e3k) reported 12 minutes ago

  Hyperoptic and Community fibre both aggressively targeting their insta ads at my profile, but not being available in my area is the fail I didn't want my December to have.

• *** brotherston OBE (@LezBrotherston) reported 17 minutes ago

  @Hyperoptic @HyperopticCS @HyperopticBuild Dear friends… don’t go anywhere near Hyperoptic . The service provided is terrible and their customer service appalling . Technical support is a woman with a book reading instructions that can’t really help

• Mark (@mark_p_knight) reported 17 minutes ago

  @Hyperoptic @HyperopticCS @HyperopticBuild No internet since Tue as can’t activate. No news on engineer. No answer to questions. Mangers don’t speak to customers apparently. Worst customer service ever.

• Jesse Hon (@milkystainz) reported 17 minutes ago

  Hi there @hyperoptic @HyperopticCS we have not had any service for over 3 days since Sunday in KT20 5FR with customer support constantly telling us there are no updates and we just have to wait. Please can you fix this ASAP?

• Gabor (@GaborPfalzer) reported 18 minutes ago from Kensington, England

  @BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, that’s why we kept it in the new one, but the customer service is a joke. Had @Hyperoptic once, was absolutely brilliant. Too bad it’s rarely available.

• Simin zhuo (@SiminZhuo) reported 27 minutes ago

  When can you fix your outage since last night? It’s been 24 hours and no one seemed to care fixing this! @Hyperoptic

• Tim Hudson (@timhudson73) reported 27 minutes ago

  @Hyperoptic Would be great if someone #hyperoptic had not terminated my internet access for no reason on 23rd December without resolution! Full working day today still no resolution! So disappointed in poor service @Hyperoptic