Hyperoptic Outage Report in Haverhill, Suffolk, England

Problems in the last 24 hours in Haverhill, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Haverhill, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

• Internet (72%)
• Wi-fi (15%)
• Total Blackout (10%)
• E-mail (2%)
• Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Naveen Chaudhary (@theNaveen23) reported 14 seconds ago

  @Hyperoptic Hi, I am not able to connect to internet since morning. Neither am able to reach out on customer support, already on wait for past 30 mins. Could you please help asap ? Thanks

• 
  Giddr (@giddr) reported 3 minutes ago

  @Hyperoptic No internet from inception of contract July 8th. 3 sets of engineers 3 weeks of incompetence. The worst experience. Left hand not communicating with right. A "support" centre doing anything but. Just rubbish.

• 
  KJ (@katie_jade__h) reported 7 minutes ago

  @Hyperoptic told 3 weeks ago it would take 15 mins to set up wifi, 3 weeks later still not been able to- called 5 times today after chat said it was the only way to set up and unable to get through - sent an email to support 5 days ago no response - pls help to set up wifi

• 
  Niamh Shackleton (@NiamhShackleton) reported 10 minutes ago

  Trying to get hold of @Hyperoptic because my WiFi’s been down for 2 hours isn’t exactly how I planned on spending my Saturday night

• 
  Hayley Moseley (@MuscularMermaid) reported 10 minutes ago

  @Hyperoptic seems to a problem in Sutton.... Lamborn. Internet slow or not working

• 
  Jason Cartwright (@jasoncartwright) reported 17 minutes ago

  @argen I'd never heard of them until a letter through the door. Got excited, then nothing. Weirdly Hyperoptic also suggest service (and have fibre up the pole metres from my house) then haven't done anything either. They are all feeling out markets with disingenuous promises?

• 
  Bertie Hallums (@bhallums2) reported 17 minutes ago

  @Dafydd_62 @Hyperoptic Aye, I believe that BT have teamed up with EE to cover their outages in the same way. The first time we got hot with a 24hour+ outage, I wasn't able to get the unlimited data, I resolved that as soon as I could and had to use it multiple times in 12 months.

• 
  Bertie Hallums (@bhallums2) reported 20 minutes ago

  @Dafydd_62 @Hyperoptic (I would say, when it works it's great and really fast - it's just such a bloody shame that their CS is such an awful experience).

• 
  Thomas (@thomasakenny) reported 20 minutes ago

  @Hyperoptic shocking service in SE15, no doubt ‘due to the rain’. Generic message on phone line explaining outages in ‘some areas’ surprisingly not v helpful either

• 
  Sri (@therealsrii) reported 25 minutes ago

  @Hyperoptic I've been trying to set up a broadband contract with your team for the past 1 week but have had the slowest and poorest service + response time I've ever experienced with any company as a new customer. Can someone please help?