Hyperoptic outages and service status in Haverhill, England

Problems in the last 24 hours in Haverhill, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Haverhill, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Janaka Abeywardhana (@janaka_a) reported 3 minutes ago

  @Hyperoptic we have an outage in E14 in our building. multiple residents including myself.

• 
  AbPMet (@AbPMet) reported 4 minutes ago

  @Hyperoptic Still down SE18. Down since yesterday 7:20pm

• 
  ZombieRodeo! (@ZombieRodeo) reported 6 minutes ago

  @Hyperoptic Any news on the internet outage at Brighton Marina… You said an engineer is on his way and will be in the area at 10:30am to fix it, it’s now 2pm and nothing, I haven’t seen a single engineer anywhere!

• 
  Siddhant patni (@RafaSidwolf) reported 6 minutes ago

  @Hyperoptic Terrible service and terrible customer support. If you want stone age internet then look no further than Hyperoptic!

• 
  Graham Hesketh (@Hesketh_GD) reported 9 minutes ago

  @Hyperoptic Your tech support is non-existent. No tech support on chat. No email. Only phone. Don't even have hold music! Just repeat same sentence saying "We are currently experiencing a higher than usual call volume" on every call. No choice but to hang up. Service very intermittent.

• 
  Rameez Kaleem (@RameezKaleem) reported 10 minutes ago

  @Hyperoptic I've pay for 1GB internet but the speed is around 2MB! There's no customer support on technical issues. Many people with similar issues. Almost feels like a scam!

• 
  Paul Thompson (@tommo_68) reported 12 minutes ago

  @Hyperoptic When the internet is down though you cannot switch.

• 
  Jordan🇩🇲 (@JordyOnside) reported 13 minutes ago

  Just spoke to @Hyperoptic Apparently it’s their biggest outage and a major priority but they have no time frame 👍 also the staff said their service tracker is actually fake that’s why it constantly says no issues

• 
  M. (@mariucha77) reported 14 minutes ago

  @jamsmcp @Hyperoptic Imagine 11 days without service!!

• 
  Amin Salehzadeh (@aesnobari) reported 15 minutes ago

  @Hyperoptic you have atrocious service. I have booked an installation with you TWICE. Each time your engineers just come for five minutes, don't do anything and without saying what's wrong just leave and your customer support can't tell me what's wrong. Embarrassing honestly.