Hyperoptic outages and service status in Haverhill, England

Problems in the last 24 hours in Haverhill, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Haverhill, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  vsquad22 (@StainYNWA) reported 6 minutes ago

  @Hyperoptic Definitely not hyper reliable. London, NW10 has dropped to 2Mbps even though I paid for 1Gb. I've been on hold with tech support for 45 minutes and then the connection mysteriously drops out. Get it sorted for goodness sake! Cheap prices = poor service

• 
  Maks (@Makssss_O) reported 7 minutes ago

  Waited four days for my hyperoptic router only for it to arrive and there’s a fault somewhere in my flat and can’t get an engineer till next week. Wouldn’t have been the worst thing but O2 has next to no signal so I’m basically stuck in the stone ages in this flat.

• 
  SmileyGFace (@SmileyGFace1) reported 8 minutes ago

  @Hyperoptic Your post states that I can contact Customer Support via the online chat but when I try, I get an everlasting waiting to respond signal. I can see how embarrassing it is for your lack of customer support to be advertised on social media. Not a good advert, is it?

• 
  Saika (@Saiccc2) reported 8 minutes ago

  @Hyperoptic Your internet are got really bad since Nov in some parts of London, like from 500mbps+ to 2mbps. Should you have a chance to investigate the infrastructure?

• 
  Kris (yes it's actually spelt with a K) (@kobraman88) reported 10 minutes ago

  @C9EmZ @virginmedia Quicker you move away from them the better, utterly useless overpriced scumbags, had nothing but issues with them for years then @Hyperoptic popped in my area after a few years of waiting and not looked back, cheaper, better quality and i sit on 5 ping (but im next to the hub)

• 
  babycakes (@Ry0hitan) reported 11 minutes ago

  @FourthStreetDan @Hyperoptic Ahh city wide issue - bunch of scumbags should be ashamed of themselves

• 
  Jane Doy MBPsS (@Janebcd) reported 12 minutes ago

  @Hyperoptic Your chat is not working & you’re keeping us waiting and not replying. No internet in SW1P area for hrs ..?

• 
  Real Bonkers Tv (@tv_bonkers41301) reported 14 minutes ago

  @Hyperoptic taking appropriate action to address these service deficiencies.

• 
  Imaan Ahmed (@Imaan_Ahmed) reported 20 minutes ago

  @Hyperoptic have the worst customer service team - they make you wait hours on the call then ignore your query & request to speak to managers / callbacks & hang up on you & the same people handle the support inbox so you can’t actually issue a legit complaint #hyperoptic

• 
  яєαℓιѕт נανѕтαн 💻🖱 (@RHJOfficial) reported 23 minutes ago

  prices mid-contract," he said. "Switching broadband provider can save you an average of £203 on your broadband bill, and it has never been easier." Hyperoptic told Money it was committed to "clear, fair and transparent pricing, while delivering a reliable full fibre broadband