Hyperoptic

Hyperoptic Outage Report in Haverhill, Suffolk, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Haverhill, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Haverhill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Haverhill, Suffolk, England 12/08/2025 01:50

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (2%)

    E-mail (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • megpb_ Megan (@megpb_) reported

    Is anyone a wifi customer with #Hyperoptic? Looking to switch & they can cover our postcode, but not sure if deal & price is too good to be true?!

  • AbdulHai23 Abdul Hai (@AbdulHai23) reported

    @NOWHelpTeam The new service is not with Openreach it is direct with Hyperoptic. We have moved yesterday but we are staying with you until the 21st in the hope that our number is ported by than.

  • IbzSayed S.E.C (@IbzSayed) reported

    @superninja106 @Tobjizzle Ur on a mad one if you really think that. Anyone providing fibre optic (virgin, hyperoptic, bt), has very stable Internet. Very rarely do their services go down

  • UbuntuBhoy Gary Weldon (@UbuntuBhoy) reported

    @tommo_68 @Hyperoptic To be fair my Virgin contact bounced from £28 to £47 when the term ended, I think that's pretty much standard practice. Customer service I will soon find out I guess

  • lauzaki lauzaki (@lauzaki) reported

    @Hyperoptic It's down at the moment, help line not answering, no update on twitter

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @NcRayza Hello, Rayza. Please don't click on it, just close it down. We're not sure how can you turn it off completely since this is not something Hyperoptic organises. Also, check if your antivirus software is up to date and change any passwords that you think are at risk.

  • trinode A (@trinode) reported

    @VelocityFibre can you confirm what router you supply and if we can use our own - hyperoptic customers get a really poor router I’ve been told. I’d like to be running WiFi 6e and most of my LAN devices support 2.5 - 10gb, so my own router would be nice..

  • JamesLeeC The Snyder Cut of Gays. (@JamesLeeC) reported

    I wish I wasn’t a customer of @Hyperoptic bad customer service. Poor internet quality.

  • Haroldsaxon7 Harold Saxon (@Haroldsaxon7) reported

    @virginmedia 2 weeks on and still no internet. Being fobbed off saying that there's work on my building today and the install will be done after, yet the building management have nothing booked in and there no VM van to be seen. What an absolute joke. I should cancel and go @Hyperoptic

  • IHeartNY85 Cat (@IHeartNY85) reported

    @HyperopticCS @Hyperoptic mine and my neighbour’s internet has gone down in E3 - when is it going to be restored?