Hyperoptic outages and service status in Haverhill, England

Problems in the last 24 hours in Haverhill, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Haverhill, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tom Cummins (@bunkchuckler) reported 2 minutes ago

  @HyperopticCS Has anyone else been trying to get an internet connection for 1 month from @Hyperoptic with no success. It appears disjointed with customer service passing to a non present IT department. Next steps anyone?

• 
  Ironside (@ironside) reported 4 minutes ago

  @HyperopticCS You don’t have my patience any longer. #hyperoptic #outage #review. Given what you’ve written above, the process taken to resolve this has been incompetent at best.

• 
  jack cavell (@jackcavell) reported 7 minutes ago

  not sure what’s happened to @Hyperoptic in the last month or so. but we can barely even watch netflix and they don’t seem to be helping the issue

• 
  karla 👁 (@robokarla) reported 8 minutes ago

  @slightly76 @PyrionFlax @Hyperoptic oh my god, i think this is our problem as well. how did you go about fixing it? i don't even know how we'd figure out whose wiring it is. currently typing this from my laptop with a 12 foot long ethernet cable running across the room because the wifi is just that bad

• 
  Vivek (@xZPRUntaojgAHOT) reported 14 minutes ago

  I’ve provided all the necessary informations every time I called. Talked to customer service over the phone and chat thrice but all the false promises. I can’t work from home due to this. Hope I kept back up virgin media plan. Never knew @HyperopticCS @Hyperoptic this bad.

• 
  Tom Salisbury (@tomgsalisbury) reported 16 minutes ago

  @Hyperoptic - No service since 1705 in SE17. Can you confirm you are aware of the outage and that you're working to resolve it?

• 
  Dee (@HinisliD) reported 17 minutes ago

  @Hyperoptic your service is very bad! I had an outage at Beam Park Rainham last week for 2 days and today again! I contacted your provider and they said you guys are getting multiple calls from residents I think its time to switch providers as its disrupting me working from home

• 
  Vivek (@xZPRUntaojgAHOT) reported 19 minutes ago

  I made a huge mistake to subscribe and cancelled virgin media broadband Eversince I signed a contract and asked them to activate they have never activated the services, I can’t access the internet at all. @Hyperoptic @HyperopticCS they don’t care.Its been 12 days and no Internet

• 
  Dann Parry (@demuDann) reported 21 minutes ago

  Absolutely fuming. First @Hyperoptic doesn't cancel my account after I switch to @CommunityFibre, and now they're asking for £180 just so I can cancel a service I haven't used in months after I was reassured by CF there would be no charge. to do this in a cost of living crisis..

• 
  SlightlyAskew (@slightly76) reported 24 minutes ago

  @PyrionFlax @Hyperoptic We had a problem with signal to noise ratio for ages. Basically someone on my estate had crappy wiring. Whenever they went online it ****** everyone else in the area up. Tremendous fun.