Hyperoptic outages and service status in Harrogate, England

Problems in the last 24 hours in Harrogate, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Harrogate, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  AKP (@witless_duck) reported 1 minute ago

  @Hyperoptic how come your service quality standards have stooped so low? Paying 40GBP+ per month and yet the network outage has left me with no internet for the past 3 days. Cannot attend meetings, cannot do anything. Tech support requires waiting for 30 minutes.

• 
  Kevin Burke (@kevbur123) reported 1 minute ago

  @Hyperoptic please help with an email I sent customer services please case number CS1033295. I am anxious to resolve this and be able to enjoy hyperoptic again.

• 
  Konstantin Tkachuk (@Tkachuk_science) reported 5 minutes ago

  @Hyperoptic Hey folks, Your internet is not working tonight

• 
  Stu (@subzee_) reported 9 minutes ago

  Hyperoptic is down 👍

• 
  Saika (@Saiccc2) reported 11 minutes ago

  @Hyperoptic Your internet are got really bad since Nov in some parts of London, like from 500mbps+ to 2mbps. Should you have a chance to investigate the infrastructure?

• 
  Marcelo Hidalgo (@mhmnat1) reported 14 minutes ago

  @Hyperoptic what’s going on with your service? You said maintenance this morning from 9am to 1pm (4hours) it’s 3:17 and still no service! Last time you made a “maintenance” I lost my service for 4 days!! 😡😡😡😡

• 
  Kurt Robson (@KurtRobsonn) reported 14 minutes ago

  So @Hyperoptic is down AGAIN in London. SORT IT OUT. Shouldn’t be paying this much for it to be going out every other week (currently position number 12 in queue though🤪)

• 
  James Nicholls (@jamesjnicholls) reported 14 minutes ago

  @stuarthazeldine @Hyperoptic 6pm! That's outrageous for an issue that has been going on since this morning

• 
  Darán 🏆LFCCHAMP20NS🏆 (@DazLFC79) reported 15 minutes ago

  @MoneySavingExp Been with @Hyperoptic for 7 years, loyal to a fault yet my charges go up every year while I see new customers only pay less than half for exactly same service. Appalling. There needs to be legislation to stop this inequity, deeply unfair & greedy. Complaining gets nowhere either

• 
  NEARK0 (@Nearko_) reported 15 minutes ago

  @Hyperoptic your service is down in my area! And you have no ******* call centres open to help! What a joke!!