Hyperoptic

Hyperoptic Outage Report in Halstead, Essex, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Halstead, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Halstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Halstead, Essex, England 03/12/2026 09:20

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • captainwonkish Wonkish (@captainwonkish) reported

    @HyperopticCS @Xbox (Yes it's just the Xbox that has slow downloads, no this isn't a new issue, and "directly" means Hyperoptic Ethernet port -> Xbox, no router involved)

  • NormanLockley Norman Lockley (@NormanLockley) reported

    Hey, @HyperopticCS I submitted a support query through my account on the Hyperoptic website over 2 weeks ago. No response/acknowledgement. Has that support channel been closed?

  • iam_MaryMiller Mary Miller (@iam_MaryMiller) reported

    I’ve now cancelled my order as a customer - the service is an absolute joke. Your call centre in Serbia have not a clue what is going on. I placed my order over 3 weeks ago and have received only 1 part of my order. The service is absolutely disgusting! @Hyperoptic

  • thisleejones Lee Jones (@thisleejones) reported

    @HyperopticCS You customer satisfaction team are anything but satisfying. They aren’t reply to emails, which is the overall concern, additionally you had the 10 business days requested and are yet to report back. You miss the point, @Hyperoptic give #poorcustomerservice and #poorcustomerxp

  • JitanEDM JitanEDM (@JitanEDM) reported

    I’m told 24/7 support, then when I ask about it they say “the team involved in the support needed doesn’t work 24/7” then why the hell are you advertising 24/7 support. @Hyperoptic @ASA_UK #Misleading #NoSupport #KillMeNow

  • aferoz007 Asad Feroz (@aferoz007) reported

    @Ofcom Thank you for your reply, I’m receiving pathetic services by @Hyperoptic @HyperopticCS as today was 10 day & still no one contacted me regarding the fault. They even don’t have any Engineer in such big company who can come and fix the fault. I request please cancel their license

  • dicearunks Arun (@dicearunks) reported

    @Hyperoptic ,such a terrible service ,its been 8days that no internet at my home I have been told it will take only 5mns to transfer existing hyperoptic connection to mine on 15- Sep no connection yet! I made 12 calls to your support but no help !

  • marthaparryx Martha (@marthaparryx) reported

    @Hyperoptic My Wi-Fi has been down for a week and I’ve called you 6 times. No one ever picks up

  • baker_kaja Kaja Gjessing-Baker (@baker_kaja) reported

    @Hyperoptic You are officially the worst provider with the worst sales team. As a potential new customer, I am unable to get help with getting your services installed. Your support team don't respond to emails. It's as though you don't want or need new customers. Unbelievable!

  • DrEllisCrawford Ellis Crawford (@DrEllisCrawford) reported

    I'm off to Cambridge for work but our bathroom is still without water. @Hyperoptic and their contractor, Pioneer, seem more interested in arguing over whose fault it is, and that I refer to that correctly, rather than fixing the issue. Having to arrange all call outs myself.