Hyperoptic Outage Report in Halstead, Essex, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Halstead, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Halstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (74%)
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Wi-fi (13%)
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Total Blackout (11%)
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E-mail (1%)
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TV (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Charl Grové
(@Gr00vySon) reported
@Hyperoptic how does one go about getting support, chat support has no idea how to diagnose or fix the problem, telephone support no call back and indefinite hold. You guys where super quick to sign me up now there's an issue and it's radio silence.... disappointing.
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Ducks
(@EyUpDucks) reported
I wouldn't recommend this company ever - @Hyperoptic You get in touch because you need to downgrade due to cost of living and they said they'll charge me 50% more for the lower package. Feels like I've been trapped and this is how they treat people struggling for money.
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exxpertskier
(@exxpertskier) reported
@Hyperoptic Your service is appalling. Does anyone know the contact details for their Customer Service Director. Rarely have I experienced service as bad as this. Note: sending the same reply from different people is not the way to help your customers
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TheToiletDuck
(@TheToiletDuck) reported
@NightmareModeGo every other week i get a flyer and an email telling me i can get hyperoptic (1gb up/down). Then i go to the website and it tells me i can't get hyperoptic.
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kunal
(@kunalgulati12) reported
Hello @Hyperoptic @HyperopticCS my support ticket 2430488 has been lying with team from 13th august and no one has responded yet . Could you please help ?
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ST03VEN
(@ST03VEN) reported
@Hyperoptic I’d agree with all of that however your service has failed 4 times in less than 2 years and your MTTR (Mean time to recovery) is not acceptable. From experience it has been between 18 and 36 hours after a connection failure. You need to invest in better network resilience.
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Nomad
(@nomad_4220) reported
@Hyperoptic Fix upload speeds in glasgow
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Rizwan
(@RizwanBashir) reported
@Hyperoptic when are you going to resume my service, its been more than 2 weeks now.
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Reddevil160
(@reddevil160) reported
@Hyperoptic your company as whole is the worst I've ever known, your Internet always cuts out on the same day only this time it has rolled into today and your customer service is the worst part, not only do you not provide a solution when it is needed urgently.............
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Danielle
(@F1Danii) reported
Avoid hyperoptic! Awful customer service who take 8 days to fix an issue, for it not to be fixed and say the next appointment for an engineer is the 1st September. 4 weeks after the outage started. @Hyperoptic @HyperopticCS @Ofcom