Hyperoptic outages and service status in Halstead, England

Problems in the last 24 hours in Halstead, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Halstead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  BoabyBimmer (@BoabyBimmer) reported 7 minutes ago

  @Hyperoptic so internet down for hours - what’s the update??

• 
  Impossible (@Neverwasneveris) reported 11 minutes ago

  AnY ONE ELESE @Hyperoptic Internet down? #hyperopic

• 
  MV (@d039043) reported 11 minutes ago

  @Hyperoptic your support service is a joke. Put on hold for 48 mins now to get my connection cancelled. What other channels can I use to cancel my connection? #shocking

• 
  Unnat (@unnat_619) reported 16 minutes ago

  Customer support is equally frustrating. 1+ hour waits on calls, 30+ minute chat queues, then agents disappear for 5–7 minutes and the chat gets terminated if I'm inactive for 60 seconds. Poor performance, endless waiting, no resolution Customers deserve better #Hyperoptic

• 
  Neil (@NRManc) reported 16 minutes ago

  Hi @Hyperoptic I’ve received a personally addressed letter from you. I have no idea where you have obtained my name and address but I have never given you permission to use this data. Please provide a link to your data protection complaints

• 
  Farah Pop 🫧✨️ (@farahpopxo) reported 18 minutes ago

  the worst staff ever @Hyperoptic

• 
  Mabs Ahmed (@Mabs79) reported 19 minutes ago

  @___g_a_g_a @c932x @Hyperoptic Did they say when service will be working again

• 
  mayhem in my veins 🇵🇸 (@___g_a_g_a) reported 22 minutes ago

  What a terrible first day with @hyperoptic

• 
  Mr Direction (@swestzeta) reported 23 minutes ago

  @Hyperoptic still no internet and no communication from you as to when (or if) I will. You market yourselves as great customer service - which, so far, has not been my reality 😡😡

• 
  Kris (yes it's actually spelt with a K) (@kobraman88) reported 27 minutes ago

  @JamieGBarry @virginmedia Stupid ***** tried to offer me a "deal" for my broadband after i had been on a rolling contract for a while that was more expensive (£75pm), managed to grind them down to a decent price and the morons didn't even put me on a new contract so left and went with HyperOptic for £25pm