Hyperoptic Outage Report in Halstead, Essex, England

Problems in the last 24 hours in Halstead, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Halstead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

• Internet (72%)
• Wi-fi (15%)
• Total Blackout (10%)
• E-mail (2%)
• Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Christopher Matthews (@christopherical) reported 31 seconds ago

  @Hyperoptic I've been a loyal customer since November 2018, but today I cancelled my broadband. Why? Because the 24-month rate you offered me is 56% more than what you offer new customers. And because you didn't even attempt to convince me to stay – just "ok, bye".

• 
  Craig (@baldywaldo) reported 9 minutes ago

  @CityFibre I have been speaking to @VodafoneUK constantly. Apparently you sent an engineer out on Friday who found no issue!! 🤡 Almost 7 days now! Anyone able to confirm if @Hyperoptic are any better?

• 
  Sameer Siddiqui #TaxTheRich (@SenatorSameer) reported 11 minutes ago

  Hyperoptic sent me an email a few days ago to upgrade my wifi for an extra 5 pounds and get a contract of 1 year, and since then my internet has become extremely slow, lol.

• 
  Suzybear (@Suzybear6) reported 12 minutes ago

  @MarkHeath45 Not sure where you are, but try hyperoptic. You can pay monthly so not tied into contract where you are stuck with a service that might ben not what you need. And the service is excellent.

• 
  Janice McColl (@Janjay_05) reported 12 minutes ago

  @Hyperoptic customer service is appalling. 50mins in a queue to discuss renewal options to then have the person answer say she’ll check something then hang up!!!! After 10yrs maybe time to move if this is service

• 
  Mario Monforte (@MarioMonforte) reported 12 minutes ago

  @alisonjyoga @Hyperoptic Customer service in Serbia will carry the company to bankruptcy, I tell you... They have a lack of comprehension and they only repeat the information. Better to speak with AI, is more smart than customer service girls in Serbia, it's awful.

• 
  Neil (@neilforbessoul) reported 14 minutes ago

  @Hyperoptic Is there an outage in East London as sudden drop out and now can't connect ?

• 
  Laura (@laura_h_87) reported 14 minutes ago

  @Hyperoptic 5days later and your all yet to make it right! Not one person can find a problem?? Shows how basic the company is!!

• 
  Marcello Silvestri (@shirubusutori) reported 19 minutes ago

  @Rexsan_ @neilforbessoul @Hyperoptic They have gone home mate, stopped replying to my messages both public and private after 5 PM sharp, before 5 I had zero queue on their line now called back and been waiting like 30 mins on the phone. So much for that 24/7 support

• 
  Laura (@laura_h_87) reported 23 minutes ago

  @Hyperoptic So had three engineers out yesterday all of them could not fix the problem and told me it was a technical problem which had now been wiped and rebooted and that my internet would work in 24hours - GUESS WHAT STILL NOT WORKING!!