Hyperoptic

Hyperoptic Outage Report in Guildford, Surrey, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Guildford, Surrey, England 12/17/2025 22:25

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • NathanCraig_9 Nxthxn (@NathanCraig_9) reported

    @Hyperoptic Once again no estimated time scales for the issue to be resolved. As polite and understanding as the service agents are, it is incredibly frustrating to be left with no Wifi for over 8 days now with no timeframe as to when it will be available...

  • kirbysimcox Rich Milligan (@kirbysimcox) reported

    @Hyperoptic Your customer service and support is very poor today; been without your internet all day & it appears I was given false information regarding repairs. Now no one is responding to my online enquiry.

  • Calomile Cal Hallows (@Calomile) reported

    @louioo going round in circles talking to customer support about getting @Hyperoptic installed in our block of flats. Been given the runaround for the last 3 months being told installation is "90% complete, within the month" any help appreciated!

  • CryptoTolly CryptoTolly (@CryptoTolly) reported

    Anyone use hyperoptic and has your broadband gone down? The hyper optic chat is saying a power outage in their area

  • eyousri Eslam Yousri (@eyousri) reported

    @HyperopticCS I am wondering. How come a big company like hyperoptic can not fix the issue till now. 100 subscribers does not have internet for almost 10 days and support and customer care is informing that there is no estimated time to get issue fixed !!!!!!!@Hyperoptic @HyperopticCS

  • KLMatsalleh Andrew Moore (@KLMatsalleh) reported

    @virginmedia your are down in DA8 - now beginning 3rd year working at home - only been here for 6 months & more downtime than ever compared to @Hyperoptic - not helping me@when I have an afternoon of calls! 😡

  • Sam_PdB ThePdB (@Sam_PdB) reported

    @Hyperoptic any ETA on service being restored? Internet has been down for an hour now

  • SamPiper415 Sam Piper (@SamPiper415) reported

    @Tom_Wuh @Rasta4292 @Hyperoptic Having the same issue. Phone line also down for me.

  • DavidLloydRADIO 📻 David Lloyd (@DavidLloydRADIO) reported

    @CryptoTolly Yes. Us! It works - but barely a signal. Hyperoptic phone not working. Presume a power failure affecting their end and thus our services

  • gumbinio James Beesley (@gumbinio) reported

    @Hyperoptic Lost my internet signal over an hour ago and I’ve tried to contact you through the live chat, email and the 24/7 phone number which never rings, I would like some explanation for this please and don’t you dare say bloody covid as an excuse!