Hyperoptic

Hyperoptic Outage Report in Guildford, Surrey, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Guildford, Surrey, England 12/02/2025 17:05

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Total Blackout (16%)

    Total Blackout (16%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. E-mail (1%)

    E-mail (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • JuniorBiggs Junior Biggs (@JuniorBiggs) reported

    @Hyperoptic They are not called hype for nothing, reliable consistent fast all you need in a broadband service provider #10YearsOfHyperoptic

  • jayfromp Jay (@jayfromp) reported

    @Hyperoptic is 24h how long your customer service is on till or how long you have to wait before someone answers the phone?

  • RogersonAndrew Andrew Rogerson (@RogersonAndrew) reported

    @Hyperoptic Super-responsive customer service, great value for money and, oh, did I mention amazing speed?#10YearsOfHyperoptic

  • D_Bakeeee Dylan (@D_Bakeeee) reported

    @Hyperoptic I switched because of the insane speeds, and reliable service. I stayed for the top tier customer service! #10YearsOfHyperoptic

  • Reallegacy11 Real_legacy (@Reallegacy11) reported

    @Hyperoptic I been with lots of companys and thay let me down and when I switched to u guys I never had no problems with it and I never had no lag in games or connection issues #10YearsOfHyperoptic

  • gailegrak gailegrak (@gailegrak) reported

    @Hyperoptic Hyperopic was installed in the flat we were renting. Cannot complain, because while our friends have connection issues with competitor brands, we not only have a fabulous connection, but also save more money! #10YearsOfHyperoptic

  • willmorgan Will Morgan (@willmorgan) reported

    @Hyperoptic Your service has been down for around 3 hours, could you provide an ETA as to the fix? Website information scarce.

  • abu_el_nof Abu El Nof (@abu_el_nof) reported

    @ChrisDW01 @Hyperoptic Don’t be so thrilled. Hyperoptic service is very bad and their claimed 1GB speed barely gives you 10% of the claimed numbers.

  • ZiBadscene Jose Macena (@ZiBadscene) reported

    @Hyperoptic my typing is too slow for the internet speed!!

  • qbalsdon Quintin Balsdon 💙 (@qbalsdon) reported

    Hey @Hyperoptic I can’t seem to get an internet connection in SE13 - tried rebooting the router. Is there an issue?