Hyperoptic outages and service status in Guildford, England

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kris (yes it's actually spelt with a K) (@kobraman88) reported 2 minutes ago

  @C9EmZ @virginmedia Quicker you move away from them the better, utterly useless overpriced scumbags, had nothing but issues with them for years then @Hyperoptic popped in my area after a few years of waiting and not looked back, cheaper, better quality and i sit on 5 ping (but im next to the hub)

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 5 minutes ago

  @mariucha77 @Hyperoptic @donedgley1 No service for me!

• 
  Janaka Abeywardhana (@janaka_a) reported 5 minutes ago

  @status_is_down yes, @Hyperoptic was complete down around 3pm. current status: it's still flapping.

• 
  David Nicholls (@replicants) reported 8 minutes ago

  @Hyperoptic @ofcom your network is down (check Reddit), Your helpdesk phone disconnects after 1 ring. And yet your network status says no problems Do you hate your customers?

• 
  Ronald Anthony (@anth64369) reported 8 minutes ago

  @Hyperoptic probably one of the worst experiences we’ve been having after getting these guy!!! No customer support, no clue what’s wrong and we’ve been waiting for days now.

• 
  Real Bonkers Tv (@tv_bonkers41301) reported 10 minutes ago

  @_JoshBillings @Hyperoptic One of the worst phone providers

• 
  Kurt Robson (@KurtRobsonn) reported 13 minutes ago

  Got through to @Hyperoptic, biggest network outage ever apparently. They can’t provide any timeframe for reconnection but said they hope it’s fixed within ‘48 hours.’ Surely we need compensation if this lasts longer than a few hours wtaf

• 
  Marcelo Hidalgo (@mhmnat1) reported 15 minutes ago

  @Hyperoptic is there a problem with the internet? I don’t have service.

• 
  Di Kong (@dikong87) reported 18 minutes ago

  @Hyperoptic my internet is down. I’m in SE3 area in London.

• 
  Liam Richards (@liam_richards) reported 19 minutes ago

  @KurtRobsonn @Hyperoptic 48 hours.... 😭 Remote working tomorrow should be fun. Compensation, it's something ridiculous like £10 a day after 48 hours no service after reporting it.