Hyperoptic Outage Report in Guildford, Surrey, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Problems in the last 24 hours in Guildford, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (72%)
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Wi-fi (13%)
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Total Blackout (11%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Hawkes
(@eileenhawkes) reported
@CommunityFibre Ive been holding on for Customer Service to answer for 1:07:46 and counting. Do you care answer? Or shall I go direct to Hyperoptic who were at my door earlier?
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Sophia
(@sophiaranting) reported
I like how everyone's responsive apart from the ones that actually have an issue... @Hyperoptic let me guess, your customer service uses Hyperoptic and therefore has no internet to work at the moment?
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:3
(@_laura_o_0) reported
@Hyperoptic sort your **** out, no internet and I’m working from home tomorrow.
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Olivia
(@Livy_Herring) reported
@Hyperoptic hi, my wifi has been down for four hours now. Please can someone message me so I can get an update? Thanks
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Stephen George
(@stephenmgeorge) reported
@Hyperoptic it is literally impossible to speak to you. Awful service.
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abdulaziz
(@essam19891) reported
@Hyperoptic @UswitchUK Three weeks ago, the internet was down, and we contacted your company and they said we will send a broadband, and now a week, and the broadband has not been sent, and I am a student, and I could not study, and the problem was not resolved. What should I do.
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Fatih
(@f_akca) reported
@Hyperoptic @HyperopticCS Your network still don't give me IPv6 address. It is NOT related with my router or computer configuration. Your network routers/switches are not configured properly to provide IPv6. Can you please fix it?
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Sriram Sivaraman
(@ssriram7) reported
@Hyperoptic - Weekend service is appalling and now I will have to change my plan to go to office tomorrow for weekend support as I work in IT.
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Chris Dawson
(@guthearthead) reported
@Hyperoptic @HyperopticCS installed stage 1 @ property, promising stage 2 in days - then you suspend stage 2 and will not have dialogue with us re completion. We now have no internet. Fraudulent and irresponsible action. Terrible cus service. Can someone in ur Org pls fix this?
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Fatih
(@f_akca) reported
Your network still don't give me IPv6 address. It is NOT related with my router or computer configuration. Your network routers/switches are not configured properly to provide IPv6. Can you please fix it? @Hyperoptic @HyperopticCS