Hyperoptic

Hyperoptic Outage Report in Guildford, Surrey, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Guildford, Surrey, England 03/04/2026 22:00

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • JFryatt92 Jack Fryatt (@JFryatt92) reported

    @Hyperoptic Not on your broadband at the moment! It is definitely Halloween, so scary to be paying for a service I am not getting #wheresmyinternet

  • AndrewMoutrie Andrew Moutrie (@AndrewMoutrie) reported

    @Hyperoptic great stated offering, take your money and do nothing. Rubbish customer service, if they respond can only pass it to someone else or say what they can’t do. Incompetence all over. Same thing first time we tried, no improvement in 2 years

  • AndrewMoutrie Andrew Moutrie (@AndrewMoutrie) reported

    @HyperopticCS Well another morning passes with zero response from hyperoptic. Whoever everyone passes the problem too either is incompetent, over worked or needs help. Hyperoptic continues to demonstrate organisation ineptitude and customer disrespect.

  • Jay_Bailey_007 🏴󠁧󠁢󠁥󠁮󠁧󠁿 Jay-ChelseaFc 🏆⭐⭐ (@Jay_Bailey_007) reported

    @Hyperoptic Would love to know if your service is available in my area when I put my post code into your site nothing comes up that mean I can't get anything?

  • hachele9 Helena (@hachele9) reported

    @Hyperoptic internet still down in RG14. I understand that there are outages, but can we at least have some sort of communication about what's going on?

  • AndrewMoutrie Andrew Moutrie (@AndrewMoutrie) reported

    @Hyperoptic great stated offering, take your money and do nothing. Rubbish customer service, if they respond can only pass it to someone else or say what they can’t do. Incompetence all over. Same thing first time we tried, no improvement in 2 years

  • AyubMiah_ Ayub (@AyubMiah_) reported

    @Hyperoptic I have hyper optic but never had more than 800 Mbps with the 1GB package. Hmm…

  • NotClaudine Michæl Miyeeers (@NotClaudine) reported

    @hashtagcali_ @virginmedia Hyperoptic slaps. Virgin is literally the worst

  • Mac50827443 Mac (@Mac50827443) reported

    @geoghegan_orla @Hyperoptic Sorry to hear that and hope @HyperopticCS resolve the incident soon. Service at my area was resolved in the afternoon.

  • sophiajourno sophiajourno (@sophiajourno) reported

    @hyperoptic my wifi is down and has been for the past hour, can’t get through on the phone. Can you please help?!