Hyperoptic

Hyperoptic Outage Report in Guildford, Surrey, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Guildford, Surrey, England 02/25/2026 15:40

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • cfrewwwyhgtf Chris Sothcott (@cfrewwwyhgtf) reported

    @Hyperoptic @HyperopticCS I tried to raise an official complaint about the projected timescale to fix the ongoing issues, was told 10 working days for the complaint to be processed, it’s been over 10 working days and still being ignored by email

  • LL_8181 JJ (@LL_8181) reported

    @HyperopticCS @Hyperoptic your customer care services are too poor. Been trying to talk to your customer care representatives for 3 days now and all efforts have been a waste. Tiring tbh!

  • The_MindSpeaks MindSpeaks (@The_MindSpeaks) reported

    @Hyperoptic I just cannot believe i waited a month for you to send me a router, that still had not arrived, and when I called up, you offered me no reassurance! Nothing to keep me as a customer either! Awful experience! Never again!!

  • pme269 Patricia Muñoz-Escalona (@pme269) reported

    Somehow @Hyperoptic is deleting my tweets. Worse customer service ever.

  • bishnu_1989 Bishnu B. Das (@bishnu_1989) reported

    @Hyperoptic I have placed the order but however my router is not yet delivered to me! I have called multiple times to customer care and they say Royal Mail looks after that. Also they are unable to provide a tracking id for that. Please help! Bad experience

  • AvatarNino_ The Avatar (@AvatarNino_) reported

    @Hyperoptic offered me a plan making me switch from BT where I was getting 200mbps minimum and I’m now getting 14.4-16.5mbps when I was told I’d be getting 350-500mbps. I feel so scammed right now, was on hold for 45 minutes then they put the phone down.

  • LaurenG08647623 Lauren Gallagher (@LaurenG08647623) reported

    @Hyperoptic @HyperopticCS terrible service!! Have had no internet now for over a week! Complained over the phone everyday plus on chat and am told there is no manager for it to be escalated to. How can you treat customers in this manner?! #terriblecompany

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @precious_m_e @Hyperoptic We're sorry to hear that, it has never been our intention to cause distress.😔We've just responded to your DM, so feel free to take a look. Thanks.

  • latishaleighx lleigh (@latishaleighx) reported

    @Hyperoptic @HyperopticCS can someone please respond to my DM and consider our issue a high priority!!!!!!

  • latishaleighx lleigh (@latishaleighx) reported

    @Hyperoptic @HyperopticCS can someone please respond to my DM and consider our issue a high priority!!