Hyperoptic

Hyperoptic Outage Report in Guildford, Surrey, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Guildford, Surrey, England 02/11/2026 04:40

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • chunkymcl ⭐️⭐️⭐️⭐️⭐️ (@chunkymcl) reported

    @Hyperoptic how do you supply your customers is it ur own network?

  • GrahamAL802 Graham Allan 🇺🇦 (@GrahamAL802) reported

    @ThreeUKSupport It's back up ,However I am sick of the poor network services,false promises & constant excuses. I will be cancelling as soon as my Contract is up and moving to HyperOptic.

  • duncalf2008 beady_eye_ (@duncalf2008) reported

    @Hyperoptic @Ofcom How about if you move address and Hyoeroptic don't provide service there then they shouldn't be able to charge you an early exit fee like I have just been. £76! Disgraceful!

  • mrmolley Molley (@mrmolley) reported

    @Hyperoptic you got an issue over there? Just received some spam I shouldn't have. Please reach out

  • james48367984 james (@james48367984) reported

    @Hyperoptic Broadband has been down all day. Can’t get any of my work done. Can’t watch Netflix/YouTube on my day off. When will it be fixed? #hyperoptic

  • qassim_uk Qassim (@qassim_uk) reported

    @ryan54752513 @shanethegooner Meanwhile I just got an offer to renew my Hyperoptic 1Gbit up/down for £5 cheaper than I paid last year (£45/m for gbit + static IP) :)

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @tnayas @Hyperoptic We're sorry to see you've lost connectivity, Necdet! We are experiencing an outage in the area, but an engineer is already on the case. Hang tight, we'll get this back up ASAP!

  • tnayas Teoman Necdet Ayas (@tnayas) reported

    @Hyperoptic Hello. Internet service at E9 5GL is off. Is there an expected time / date for recovery? Thank you !

  • cormacclarkepr Cormac Clarke (@cormacclarkepr) reported

    No Wi-Fi has to be one of the most effective modern day torture strategies. Couple that with awful customer service and piss poor excuses and you have the perfect storm. Sort it out @Hyperoptic

  • fairywails Ro (@fairywails) reported

    @Hyperoptic hello I can't seem to get through on the phone and my broadband has been down for several hours - I work from home and desperately need WiFi for a deadline tomorrow, is there anyone I can speak to?