Hyperoptic

Hyperoptic Outage Report in Guildford, Surrey, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Guildford, Surrey, England 02/24/2026 01:05

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • amarksri_mca amar srivastava (@amarksri_mca) reported

    @HyperopticCS @Hyperoptic @HyperopticCS Sent two emails to customer support since yesterday but no response. Why no one is looking the inboxes? Any explanation? Sent you DM as well.

  • TommWarham Tom Warham (@TommWarham) reported

    @carlfairclough I had to ensure I could get @Hyperoptic gigabit at home before we moved somewhere... Can't be dealing with anything sub 100meg, Even @dock10 business in "MEDIA CITY" is sub 100mb and three times the price its hilarious how bad some ISP's are

  • GhostCo_ GhostCo | Grapic Designer 💥 (@GhostCo_) reported

    anyone using hyperoptic, or anyone know anything about wifi. need help asap

  • samm1610 Sameer Gupta (@samm1610) reported

    @Hyperoptic Hi, my internet is not working. Trying to reach customer support but not able to reach anyone. Please look into it urgently as my work is getting affected.

  • Electro_D_Lex Buy Ek (please) (@Electro_D_Lex) reported

    @Hyperoptic Would be nice if you could roll out your service in Kensal Green

  • amarksri_mca amar srivastava (@amarksri_mca) reported

    @Hyperoptic @HyperopticCS What is happening team , no response on multiple customer requests of Internet service down from 24 hours? Do you solve it or we need to look for options. #Basingstoke

  • adhodgson Andrew Hodgson (@adhodgson) reported

    Hey @Hyperoptic what's the point of sending out sales teams to flats and getting them knocking on existing customers doors? I've had that twice now in the last 3 months. Surely they should know which flats already have service?

  • samm1610 Sameer Gupta (@samm1610) reported

    @HyperopticCS @Hyperoptic I have sent the details via message. Look forward to your urgent help.

  • alec_moffat Alec Moffat (@alec_moffat) reported

    @HyperopticCS @EyUpPete @Hyperoptic I already have a Nokia Beacon providing mesh coverage with my Nokia router. Will this solution offer any advantage?

  • JocelynAbbey Jocelyn Abbey (@JocelynAbbey) reported

    @Hyperoptic Trying to install new router. Postcode W2 1SY. Do you have an outage here?