Hyperoptic

Hyperoptic Outage Report in Guildford, Surrey, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Guildford, Surrey, England 03/05/2026 12:20

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • eileenhawkes Hawkes (@eileenhawkes) reported

    @CommunityFibre Ive been holding on for Customer Service to answer for 1:07:46 and counting. Do you care answer? Or shall I go direct to Hyperoptic who were at my door earlier?

  • sophiaranting Sophia (@sophiaranting) reported

    I like how everyone's responsive apart from the ones that actually have an issue... @Hyperoptic let me guess, your customer service uses Hyperoptic and therefore has no internet to work at the moment?

  • _laura_o_0 :3 (@_laura_o_0) reported

    @Hyperoptic sort your **** out, no internet and I’m working from home tomorrow.

  • Livy_Herring Olivia (@Livy_Herring) reported

    @Hyperoptic hi, my wifi has been down for four hours now. Please can someone message me so I can get an update? Thanks

  • stephenmgeorge Stephen George (@stephenmgeorge) reported

    @Hyperoptic it is literally impossible to speak to you. Awful service.

  • essam19891 abdulaziz (@essam19891) reported

    @Hyperoptic @UswitchUK Three weeks ago, the internet was down, and we contacted your company and they said we will send a broadband, and now a week, and the broadband has not been sent, and I am a student, and I could not study, and the problem was not resolved. What should I do.

  • f_akca Fatih (@f_akca) reported

    @Hyperoptic @HyperopticCS Your network still don't give me IPv6 address. It is NOT related with my router or computer configuration. Your network routers/switches are not configured properly to provide IPv6. Can you please fix it?

  • ssriram7 Sriram Sivaraman (@ssriram7) reported

    @Hyperoptic - Weekend service is appalling and now I will have to change my plan to go to office tomorrow for weekend support as I work in IT.

  • guthearthead Chris Dawson (@guthearthead) reported

    @Hyperoptic @HyperopticCS installed stage 1 @ property, promising stage 2 in days - then you suspend stage 2 and will not have dialogue with us re completion. We now have no internet. Fraudulent and irresponsible action. Terrible cus service. Can someone in ur Org pls fix this?

  • f_akca Fatih (@f_akca) reported

    Your network still don't give me IPv6 address. It is NOT related with my router or computer configuration. Your network routers/switches are not configured properly to provide IPv6. Can you please fix it? @Hyperoptic @HyperopticCS