Hyperoptic outages and service status in Guildford, England

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sean Geraghty (@cedarmaster) reported 5 minutes ago

  @Hyperoptic I have had no service for 3 days and am currently without internet. I now have to wait another week for an engineer visit. Not good enough.

• 
  Farah Pop 🫧✨️ (@farahpopxo) reported 5 minutes ago

  the worst Internet provider award goes to @Hyperoptic 👏🏽

• 
  pratap singh (@pratapsingh71) reported 7 minutes ago

  @Hyperoptic 30–45 mins on hold without connecting, emails ignored, tickets never closed. Customer service is non-existent. Yet auto-billing works flawlessly—even after disconnection. How do you justify running a business like this? Your business need some human in loop to survive

• 
  farah (@Farah54894793) reported 7 minutes ago

  @Hyperoptic awful service, got the installation 2 days ago and still no internet they don’t have no answer and expect us to wait without internet they take hours to pick up regret joining them

• 
  Marcelo Hidalgo (@mhmnat1) reported 9 minutes ago

  @Hyperoptic is there a problem with the internet? I don’t have service.

• 
  Kris (yes it's actually spelt with a K) (@kobraman88) reported 12 minutes ago

  @JamieGBarry @virginmedia Stupid ***** tried to offer me a "deal" for my broadband after i had been on a rolling contract for a while that was more expensive (£75pm), managed to grind them down to a decent price and the morons didn't even put me on a new contract so left and went with HyperOptic for £25pm

• 
  Eddie (@EddieMakesGames) reported 14 minutes ago

  Hey @Hyperoptic I think your network has just died - I live in a complex with exclusively hyperoptic and all networks apart from a sky connection have died

• 
  andygarrick1269 (@andygarrick1269) reported 15 minutes ago

  @Hyperoptic LS16 constantly dropping off all evening, didn't have a problem for 3 years and its been a nightmare for.the last week! Please sort it out.

• 
  NotSteve (@NotSteveMusic) reported 15 minutes ago

  @Hyperoptic easily the most shoddy internet provider in the UK. Random outages and when you try and contact them they just literally switch off their customer support. Can’t call them. Can’t live chat them. Can’t do anything.

• 
  Ash 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇨🇼 (@theashrb) reported 17 minutes ago

  @real_amos @GuthixMoney This is the thing, they all appear to be amazing for the first year or two then they go to **** 😭 this is what happened to me with Hyperoptic