Hyperoptic outages and service status in Guildford, England

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

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  Alex Nixon (@alexnixon_uk) reported 2 minutes ago

  Naively thought @Hyperoptic was a pretty cool but nope, you automatically roll onto a terrible value plan and are forced into a tedious back-and-forth chat with customer service to change. I'm sure it makes financial sense but man that's a scummy approach to making money

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  Lucy Ⓥ 🌱 (@lulu_veganx) reported 2 minutes ago

  Day 109008900 still no service @Hyperoptic @donedgley1 @mariucha77

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  DS♟️ (@Carefree_WDS) reported 5 minutes ago

  @cxdi55 @skytv @SkyHelpTeam I have this same problem. Thankfully, Hyperoptic installed in my postcode and have been using them for for free (first 12months contract deal) and will start paying for it when the Sky contract terminates. Cant wait to send that final call/email to tell them to **** off forever

• 
  Mabs Ahmed (@Mabs79) reported 5 minutes ago

  @londoncolly @Hyperoptic I am a @hyperoptic user been down since sat am. Am in SE London. Can't get through to them so frustrating

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  mayhem in my veins 🇵🇸 (@___g_a_g_a) reported 8 minutes ago

  How has @Hyperoptic told me I'm second in the queue for them only to keep me on hold for 20 mins. First day of service and theres no internet lol.... looks like ill be finding another provider

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  Don Edgley (@donedgley1) reported 8 minutes ago

  @lulu_veganx @mariucha77 @Hyperoptic Still broken late on Day 4. Seems hyperotic have 2 systems. The new system is fine and the old one has broken for everyone in a km radius. No meaningful updates being provided.

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  Lucy Ⓥ 🌱 (@lulu_veganx) reported 11 minutes ago

  Nothing today - still no service! @donedgley1 @mariucha77 @Hyperoptic

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  M. (@mariucha77) reported 12 minutes ago

  @donedgley1 @lulu_veganx @Hyperoptic The only thing they acknowledge is a bad review in Trustpilot, we get ignored everywhere else

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  Tushar Tony (@TusharTony) reported 14 minutes ago

  @Hyperoptic Most useless broadband service ever #hyperoptic

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  Lord Vader (@nmrbutch) reported 14 minutes ago

  @Hyperoptic Whats going on with your service, its been down for the second day now??