Hyperoptic

Hyperoptic Outage Report in Guildford, Surrey, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Guildford, Surrey, England 12/19/2025 19:25

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • Riinga1 Ringa (@Riinga1) reported

    @BlueyRL @Hyperoptic @HyperopticCS i was joking about virgin media im lagging on 30 ping and when i see the lag im on 300 ping its like the ping is clickbaiting or something internet is so bad i cant even watch youtube no joke

  • Sonia19020057 Sonia (@Sonia19020057) reported

    @HyperopticCS @Hyperoptic I have done so pls help!

  • TheToiletDuck TheToiletDuck (@TheToiletDuck) reported

    @NightmareModeGo every other week i get a flyer and an email telling me i can get hyperoptic (1gb up/down). Then i go to the website and it tells me i can't get hyperoptic.

  • Sonia19020057 Sonia (@Sonia19020057) reported

    @Hyperoptic @QPRWFC @QPRtrust Invest in customer service and stop duping people!!!

  • MrAdy1882 Ady (@MrAdy1882) reported

    @Hyperoptic your Customer portal is a 🤬 joke 5 mins to just login to check my details

  • puar89291699 puar (@puar89291699) reported

    @Hyperoptic Since you did "maintenance" in my building a couple of weeks ago my connection has been seriously unstable, ping bounces around like crazy 20-1000+ and at peak times DL speeds drop as low as .5mbps, also your live chat doesn't work.

  • F1Danii Danielle (@F1Danii) reported

    No Wi-Fi for 11 days, and within 48 hours it’s down again. @HyperopticCS Hyperoptic bet you’re glad to see me back tweeting you again. How can you subject a customer to this level of shoddy service? My lively hood is reliant on broadband and you’re putting this at risk.

  • brad_webb93 Brad Webb (@brad_webb93) reported

    @Hyperoptic absolutely disgusting service, rude engineers, inappropriate to my partner… I won’t be continuing with they’re services, maybe they should pay their own bills before I pay mine

  • lj_cedenoq Hoo-lee (@lj_cedenoq) reported

    @HyperopticCS Tried cancelling contract because you can’t deliver the promised service + it’s impacting my ability to work. Now I’m told I have to pay a £170 fee!!?? Replied to an open ticket 3 days ago and yet to hear a response back from @Hyperoptic at all!? Need solutions!!!!

  • Gr00vySon Charl Grové (@Gr00vySon) reported

    @Hyperoptic how does one go about getting support, chat support has no idea how to diagnose or fix the problem, telephone support no call back and indefinite hold. You guys where super quick to sign me up now there's an issue and it's radio silence.... disappointing.