Hyperoptic outages and service status in Guildford, England

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Unnat (@unnat_619) reported 4 minutes ago

  Customer support is equally frustrating. 1+ hour waits on calls, 30+ minute chat queues, then agents disappear for 5–7 minutes and the chat gets terminated if I'm inactive for 60 seconds. Poor performance, endless waiting, no resolution Customers deserve better #Hyperoptic

• 
  justin (@jamsmcp) reported 6 minutes ago

  @Hyperoptic I have had no Internet since Wednesday afternoon. Your team let me know that the earliest available time for someone to come out is Friday afternoon. 48 hours without Internet that literally controls everything plus working from home has been a poor experience 🤧😠😤

• 
  Joe Makin (@joemakin86) reported 8 minutes ago

  @koenjideck Could not recommend hyperoptic enough not had a single issue with them and its chep to i get full 1000 fibire for 35 quid a month

• 
  BelLa (@BellaFelize) reported 8 minutes ago

  @EKOcasts @Hyperoptic you think that’s bad try the Netherlands, we had a cable problem and it took them 3 months to fix it no compensation whatsoever… Still incredibly annoying and they should do better as a company.

• 
  Alex Tarrant (@AlexTarrant4) reported 9 minutes ago

  @Hyperoptic We’ve been without internet since Sunday and it’s now Tuesday evening. We’ve had to repeatedly call for updates, spend long periods on hold, and still have no clear explanation or resolution timeframe in W3 Area. Told engineers attended today but still no timeframe.

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 10 minutes ago

  Thought it wouldn’t last. Service is now down again! @Hyperoptic @donedgley1

• 
  Amber Gayler (@AmbieBambie94) reported 16 minutes ago

  @Hyperoptic is there issues in DA8?

• 
  Tia (@justforumrah) reported 24 minutes ago

  @Hyperoptic have the absolute WORST customer service, no wifi for 3 days now - engineer did not turn up and they are not allowing us to rebook an engineer till they find out why. Incredibly hard to get through to them on the phone in the first place - do not recommend.

• 
  Xeu (@Xeu_uk) reported 25 minutes ago

  @Hyperoptic You provide speed tests on your website, but went the speed is 5% of what I pay for there isn't a means to propagate this into a support request. Is it simply there to confirm the service is performing horribly?

• 
  𝙰𝚝𝚝𝚊 𝙴𝚕 𝚁𝚘𝚒. (@missnelka) reported 28 minutes ago

  Congratulations on winning the worst staff ever award @Hyperoptic, extremely poor customer support and terrible service.