Hyperoptic outages and service status in Guildford, England

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Greg Thomson (@gregthomson31) reported 3 minutes ago

  another hot day means @Hyperoptic is down again

• 
  Emerson (@ezan955) reported 4 minutes ago

  @Hyperoptic Your Internet is rubbish. No customer service.

• 
  Alex (@c932x) reported 6 minutes ago

  @Hyperoptic I've been on hold for 50 minutes - will you just pick up the bloody phone? Ridiculous service - you need to hire more staff innit. Think it might be time to change provider - you're even worse than Vodafone and that is sayyying something!

• 
  shraban (@shrabs) reported 8 minutes ago

  @Hyperoptic Worst ever customer care, I have been trying to connect to customer care and in position 1 for last 1 hour but no one is picking up. When you are with them they are are and once you come out of the service, they won’t respond and keep you waiting.

• 
  Rob 🇺🇦 (@rsjhayes) reported 11 minutes ago

  @it_is_fareed and hyperoptic went down in my area after the first goal. shocking

• 
  Chris Murphy (@AggressiveCool) reported 11 minutes ago

  @Hyperoptic Leading the way for fast Wi-Fi in blocks of flats. Very hard where I live, but very helpful, very good customer service never had no problems. When I was with ee, I had nothing but problems. Thank you so much.

• 
  Farah Pop 🫧✨️ (@farahpopxo) reported 13 minutes ago

  the worst staff ever @Hyperoptic

• 
  Olutayo Ojaokomo (@olutayo79) reported 15 minutes ago

  @hyperoptic I would like to know why you think I will pay £136.79 for a service you never rendered. Granted, you cut my service 2 weeks into an unpaid contract and I do owe you for that month. But why will you charge me for subsequent months knowing you never rendered any service to me? @Hyperoptic

• 
  Farah Pop 🫧✨️ (@farahpopxo) reported 15 minutes ago

  the absolute worst customer service ever @Hyperoptic 🫠

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 22 minutes ago

  Day 3 with no service…… I think @Hyperoptic have finally beaten me, I have no fight left! @donedgley1