Hyperoptic outages and service status in Guildford, England

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Unnat (@unnat_619) reported 6 minutes ago

  Customer support is equally frustrating. 1+ hour waits on calls, 30+ minute chat queues, then agents disappear for 5–7 minutes and the chat gets terminated if I'm inactive for 60 seconds. Poor performance, endless waiting, no resolution Customers deserve better #Hyperoptic

• 
  Alex Nixon (@alexnixon_uk) reported 7 minutes ago

  Naively thought @Hyperoptic was a pretty cool but nope, you automatically roll onto a terrible value plan and are forced into a tedious back-and-forth chat with customer service to change. I'm sure it makes financial sense but man that's a scummy approach to making money

• 
  DS♟️ (@Carefree_WDS) reported 7 minutes ago

  @jdnoscrubz @ryantegan @skytv Matter of fact is I’ve been with Sky 11 yrs never once rang me or my landlord to offer to install better wifi beyond what I had for the crazy price they offer. I was approached my Hyperoptic and liased with them with my landlords permission and just like that have better product

• 
  Ryan 🤠 (@Slimothy_James) reported 9 minutes ago

  My @Hyperoptic has been dropping as low as 0.2mbps for over 3 weeks. Front-line support has been patronising and useless and I haven't seen an email from the technician I spoke to in almost a week now. Got an email saying it was fixed when it wasn't. Pathetic display, guys.

• 
  Tushar Tony (@TusharTony) reported 10 minutes ago

  @Hyperoptic Most useless broadband service ever #hyperoptic

• 
  farook zaman (@farookzaman) reported 11 minutes ago

  @Hyperoptic there is no Internet connectivity for more than 24hrs now! The response from the customer care is pointless! First person said few hours, second person said 20 minutes, third person said 7 minutes, forth person didn’t give any definite time, fifth person just hang up!

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 12 minutes ago

  Thought it wouldn’t last. Service is now down again! @Hyperoptic @donedgley1

• 
  Tom Thornhill (@TomThornhill_2) reported 15 minutes ago

  @Hyperoptic is down and they're not answering the phone or web chat.

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 19 minutes ago

  @donedgley1 @mariucha77 @Hyperoptic 5 days with no service and no communication is just diabolical.

• 
  Alex Rae (@__alexrae__) reported 22 minutes ago

  @Hyperoptic 5 days since my router was delivered and still no internet access. Called tech support team 4 times and been assured it will be fixed and still nothing. Been on hold for over an hour this morning - sort it out