Hyperoptic

Hyperoptic Outage Report in Guildford, Surrey, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Guildford, Surrey, England 12/22/2025 20:25

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (16%)

    Total Blackout (16%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • kevinstraughton kevin straughton (@kevinstraughton) reported

    @gwidan @Beatdownbrown @Hyperoptic You guys having wifi issues? Can get some pages loading-ish connected via ethernet but nothing via wifi

  • iam_MaryMiller Mary Miller (@iam_MaryMiller) reported

    @Hyperoptic still waiting on my router 2 weeks later after joining as a new customer! Absolute joke! Being passed from pillar to post! Where is my order??

  • helli_1209 Harriet (@helli_1209) reported

    @Hyperoptic I’ve had no internet for 24 hours, tried to live chat but it’s not working. Please can you help?

  • JesusFr Jesús Bracamonte (@JesusFr) reported

    @HyperopticCS Whats the SLA for social media support requests @Hyperoptic?

  • JitanEDM JitanEDM (@JitanEDM) reported

    So it seems @Hyperoptic have all the time in the world to respond to people complaining about @virginmedia but won’t do anything to fix their widespread issues and just close their live chat down instead and have no one answer the 24/7 support tickets or calls.

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @80x80AFC @Hyperoptic Oh no! We're sorry to hear of the inconvenience caused, it was never our intention to target a specific timing, as our work also depends on multiple factors and is done in accordance with them, while all customers are informed ahead of time. We hope your service runs ok now!

  • JSNxsus Nx-Sussybaka (@JSNxsus) reported

    HyperOptic might be the most **** internet provider there is out there.

  • Beatdownbrown Li (@Beatdownbrown) reported

    @Hyperoptic central brum Wi-Fi down???

  • Suto_SasaTTV Suto_Sasa 🥳(Road to Partner)🥳 (@Suto_SasaTTV) reported

    @virginmedia Also why is @Hyperoptic offering 1Gb Upload and Download and @virginmedia only has 30+ upload? What happened to staying ahead of the competition? After 10+ years this uploading issue maybe the shove that pushes me away from virgin 😭

  • thelovelymrfred haunted carousel 🎠 (@thelovelymrfred) reported

    Hey @Hyperoptic, our smart TV hasn’t been working for days since an outage. We emailed you but no response. Please assist