Hyperoptic

Hyperoptic Outage Report in Guildford, Surrey, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Guildford, Surrey, England 02/03/2026 05:05

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • Drsukritbajpai Sukrit Bajpai (@Drsukritbajpai) reported

    @Hyperoptic really disappointed with the services provided. It’s been 4 days and no one is able to activate my broadband connection. Customer care is clueless about the whole issue.

  • UKbuilder8 Don🏘️ (@UKbuilder8) reported

    @newsontheblock @Hyperoptic @ResiRichard Let's talk about corruption in property management and service charge accounts frauds...! It can be up to 60% service accounts costs build with fake/ invalid invoices and utter negligence of managing agents. We have system to tackle this, will government will listen??

  • yorkshire_htafc Blue and White stripes (@yorkshire_htafc) reported from York, England

    10 weeks since to my escalation, 4 weeks since my follow up, zero response from @Hyperoptic! Service live in the block for over 12 weeks, with only a couple of apartments installed. Is this tweet enough to get a response, or is posting a review on @Trustpilot? #fibrebroadband

  • ajhall23 Andrew Hall (@ajhall23) reported

    @Hyperoptic my internet has been down since 4pm yesterday. Any idea when it will be back. I work from home so it’s kind of essential. L2 postcode.

  • theNaveen23 Naveen Chaudhary (@theNaveen23) reported

    @Hyperoptic Hi, I am not able to connect to internet since morning. Neither am able to reach out on customer support, already on wait for past 30 mins. Could you please help asap ? Thanks

  • GinandRugby Luke Fenton (@GinandRugby) reported

    @Hyperoptic why are Google services no longer working on your network? Everything was great until 3 days ago, now I can't even check Gmail, connect nest devices or use Google services and apps on your network. Get it sorted. And before you ask... Yes I've reset everything already

  • W4DanA Neil Atkins (@W4DanA) reported

    @studentbeans hi - the link for Hyperoptic doesn’t see to be working? Could you check if there is a problem generally? I’ve tried chrome snd safari - no way Jose.

  • Manzillion Manzillion (@Manzillion) reported

    @Hyperoptic hi, I have just set up on your 500mps plan and it's struggling to get 70mps.... id been told on WiFi it would be 280mps and 480 on cable, please help!

  • bhallums2 Bertie Hallums (@bhallums2) reported

    @ajhall23 @Hyperoptic Has anybody got a Hyperoptic internet connection at the moment? Seems like they've just given up trying to provide a service of any sort (except posting memes on twitter of course)

  • patelh88 Heeren (@patelh88) reported

    @Hyperoptic Internet has been down all morning. Area, CR0. Any update on the issue ?