Hyperoptic

Hyperoptic Outage Report in Guildford, Surrey, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Guildford, Surrey, England 03/15/2026 14:10

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • BJarkowski Bartosz Jarkowski (@BJarkowski) reported

    @PhillParkinson @Hyperoptic @HyperopticCS Love it! Have you run the test over WiFi? I was tempted to go ultra fast but wondering if it makes sense if all my devices use wifi (and I don’t have the problem with many concurrent users)

  • MSKFactory Misko - MSKFactory (@MSKFactory) reported

    @Skreamies Its because you're with BT. I've used them and Virgin in the past and nothing but issues...changed over to Hyperoptic a while back now and never had a single problem

  • PhillParkinson P H I L L I P ⚡️ (@PhillParkinson) reported

    @BJarkowski @Hyperoptic @HyperopticCS This test was over ethernet, on WiFi I get about 700Mbps down and 600Mbps up. It isn't plugged into my main network yet which uses UniFi kit. I think even for WiFi use it's still worth it, especially for the symmetrical speeds.

  • ConorJLawson Conor James Lawson (@ConorJLawson) reported

    @Hyperoptic my internet’s cut out 5 times this morning whilst I’m trying to work

  • _Jhinxx Merry Jhinxxmas (@_Jhinxx) reported

    @dyarikku @virginmedia Honestly Virgin is so bad. I'm on it too. Is hyperoptic available in your area? It's much better AND cheaper

  • doddaka Vijaya Doddaka (@doddaka) reported

    @Hyperoptic service is down in Glasgow, G38EX, any update?

  • BigPoppaLen The artist formally known as Lenny 🍑 (@BigPoppaLen) reported

    @Hyperoptic out here with the customer service skills of a dead ******

  • Beatdownbrown Liam Brown (@Beatdownbrown) reported

    @Hyperoptic it’s been two hours now how is my Wi-Fi still down

  • willlowther ❄️ Chill Lowther ❄️ (@willlowther) reported

    @TheSakeDiary It's entirely down to who is in your area. You need FTTP to get gig unless you're willing to pay 1000+ a month. Can you get hyperoptic or another community fibre where you live? (No Idea where you're based)

  • UlkerHassan Ulker Hassan (@UlkerHassan) reported

    @Hyperoptic Any idea when service will be back in Se22? Internet been out all day!