Hyperoptic Outage Report in Guildford, Surrey, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (73%)
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Total Blackout (16%)
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Wi-fi (10%)
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E-mail (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Shahaj
(@benootral) reported
@HyperopticCS Don't trust hyperoptic, they will mess up your service then not resolve it and avoid contact with you, they will send automated responses but will never deal with the issue, I've been a customer for a while and been treated really poorly by them, they have no shame at all
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Claire Durrant 🇪🇺🇬🇧🏳️🌈
(@claire_durrant_) reported
@ixdStudio @Hyperoptic The whole point of NPS is that people gauge their responses truthfully per their 1-10 rating, with the “meaning” of that rating interpreted later. If I gave you 2 options to pick from and one was red, one green, it’s implied that green is correct. However - also, yes, NPS is crap
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Silke Kerruth
(@SilkeKer) reported
@LQcontactus whole building out of Internet for almost 24 hours because the technician of hyperoptic cannot get access to the room within the building. History repeats itself as last time we were out of water for 3 days due to same access issues. No learning from mistakes!!
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gabriella dezair
(@gabrielladezair) reported
Internet has been off since Sunday, being told LIES by @Hyperoptic @HyperopticCS I switched to hyperoptic from sky not long ago. Customer service is terrible. Why is there still no Internet ??!
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Intothe LionsDen
(@747380Den) reported
@MSE_Deals Virgin has the worst customer services says Which? Have to concur with that after getting numerous lies when connecting up my development. Call backs from Branson's 'personal assistant' that someone will call me back. 5 yrs later, still waiting! Hyperoptic for me thanks!
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Shahaj
(@benootral) reported
@Carriecakes80 @Hyperoptic @PixarsLightyear Hyperoptic is treating me very poorly and not resolving my issue
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Bradley
(@brad_chilvers) reported
@Hyperoptic only had your service a week, already asking for money and I haven't had internet for 2 days.....
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James Elson ⚔️🏴
(@jeblade) reported
@Hyperoptic absolutely shocking customer service. Been trying to send a router out for the last two weeks. But keeps getting stuck in the Hyperoptic "system"!!So told just keep waiting to see if one turns up. Tried to speak to a Supervisor but they haven't got time to speak to me
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Krhyl
(@JoshJonesLFC) reported
Internet contract runs out next month and im looking for a new one, not getting virgin again and ive just looked hyperoptic doesnt work in my area belter.
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Shahaj
(@benootral) reported
@Bdonna191 @Hyperoptic @PixarsLightyear Hyperoptic has the rudest customer service team