Hyperoptic

Hyperoptic Outage Report in Guildford, Surrey, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Guildford, Surrey, England 02/14/2026 03:05

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • AvbCole ade 💜💛 #BLM (@AvbCole) reported

    @TalkTalk any chance I can use the internet I'm paying for? Hasn't been a month and I've had to complain 3 times. Can't log into my account... Can't change my password... Can’t get through to someone on the phone.... Shambolic service. @Hyperoptic come to PURFLEET already!😡

  • danschm_ Good, Now Burn That Damn Tree (@danschm_) reported

    @AT1074 @Hyperoptic Are you in Elektron/Switch House? I’m having the same issue.

  • EastwoodInnit djb | Eastwood (@EastwoodInnit) reported

    @Mug4Times LMAO no. It varies by area and for my Virgin have been good for about 3 years until like. these 2 weeks. and they're known to have the worst customer service out of any ISP. Rn i wanna move to hyperoptic but they're just working on giving it out to my area but in small numbers

  • reeceticle Reeceticle (@reeceticle) reported

    @J3Lyon Start of lockdown#1 we had Sky internet, it was so slow I’d want to cry trying to WFH. Then @Hyperoptic came along and haven’t had an issue since.

  • trickyvondickie Tricky he/him/his (@trickyvondickie) reported

    @J3Lyon If you're in there service area HyperOptic or CommunityFibre

  • UKTechMan76 Gino Guillermo (@UKTechMan76) reported

    @btsport Your £25 monthly pass (if not a BT customer) is laughable & pathetically exorbitant. Why not partner w/ #skybroadband or #Hyperoptic and lower your asking monthly price then you'll get more customers than ever. PLEASE MAKE IT SO.

  • miles103 miles103 (@miles103) reported

    @Hyperoptic Hi, could I please have a response to my support ticket that I opened on Friday afternoon? 1810543. Many thanks

  • aarondaniel_9 A-A-RON (@aarondaniel_9) reported

    @J3Lyon We're with Hyperoptic after terrible experiences with Virgin and Sky and it's been great! Such better value for money too and so quick to get setup as the previous tenants were with them too!

  • AyeshaB12453734 Ayesha Begum (@AyeshaB12453734) reported

    @virginmedia I don’t have time for your questions now. You didn’t want to fix it in July, instead tried getting more money out of me like the scammers you are. Now I want to go elsewhere @Hyperoptic seems way better. Think I’ll go there.

  • SOCYearwood Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported from Harrow Weald, England

    A repair team working on behalf of @networkhomesuk may have disrupted the physical connection for @Hyperoptic at Templar House, Harrow. @HyperopticCS have contacted Network Homes to gain access to restore access but the repairs team has gone home for the evening and will