Hyperoptic Outage Report in Guildford, Surrey, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (73%)
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Total Blackout (15%)
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Wi-fi (9%)
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E-mail (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Moxietex
(@moxietex) reported
@Hyperoptic no service in N1 for 20 hours no updates. Can’t get through to find out what is going on. Can I at least get an ETA? The outages keep increasing and the response rate decreasing. #internetdown #badservice
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Ccynical
(@Ccynica) reported
@Hyperoptic @Ofcom How on earth did you rate hyperoptic as good their service is bad and disgusting
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IK04LAS
(@TheOneRahman) reported
Yo @Hyperoptic why is your customer service so bad ? Been on hold for over 40 mins just to ensure the correct work order is provided to your engineer as he has only been allocated 30 mins for new install & extension.
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Christine
(@cbrown1230) reported
@Hyperoptic National provide some service to your customers would be better. Useless
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Christine
(@cbrown1230) reported
@HyperopticCS Just received a total nonsense Dm. All I need is a replacement box or an engineer visit & can’t understand why a decent company would take 5 days to arrange this. Your customer service & the actual service provide is truly awful and people should avoid @Hyperoptic at all costs
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Christine
(@cbrown1230) reported
@Hyperoptic still waiting. Your company and service is shocking
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Ccynical
(@Ccynica) reported
@Hyperoptic @HyperopticCS you didn't help me at all, why are you even operating @Ofcom you need to do your job properly and take action against hyperoptic for their behaviour
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Xanyar Kamangar
(@Xanyar) reported
@Ofcom what's going on? @virginmedia cable internet is off for at least 20hrs (their current estimate), @Hyperoptic doesn't answer customer calls and sets site visits months away. Is this the level of service you have set for for UK in 2022? #shocking #regulator #CustomerService
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HyperopticCS
(@HyperopticCS) reported
@SRElectricalse1 @Hyperoptic We are sorry to hear that was your experience with Hyperoptic. We have reached out to you in the DM to investigate the issue.
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Ccynical
(@Ccynica) reported
@Hyperoptic You have the worst customer service ever