Hyperoptic

Hyperoptic Outage Report in Guildford, Surrey, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Guildford, Surrey, England 02/26/2026 10:15

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • CaitlynxMarie_ caitlyn🥀 (@CaitlynxMarie_) reported

    @Hyperoptic is the worst service I have ever received. I was told my first bill when I changed would be £35 but was charged £58, I was told to just cancel the direct debit and phone up and manually pay £35, but the direct debit was taken out of my account-

  • Vtwingaming Vtwin (@Vtwingaming) reported

    @RageDarling I've had surprisingly good customer service experiences with Plusnet. And (shock horror) TalkTalk! If I had gigabit Internet available to my building (it's in my street, just not available for my building 😤) then I would probably go for @Hyperoptic

  • skiingscot Skiing Scot (@skiingscot) reported

    @geordiegixxer BT, hyperoptic gig services are all gig up and down. 50 feels a bit crap for a 1000 down in this day and age.

  • concertina226 Mary-Ann Russon (@concertina226) reported

    @HMLilibet @Hyperoptic Same, #Hyperoptic internet for our building is still down 7 hours later. We’ve been told the engineer doesn’t have the key to the cabinet needed :/ *sigh* #StormEunice #outage

  • MacMcNic Mac McNicoll (@MacMcNic) reported

    @Hyperoptic Service has been down 30 minutes now. Please can you advise?

  • hjmendelsohn Hilton Mendelsohn🇿🇼🇬🇧 (@hjmendelsohn) reported

    @Hyperoptic Internet is down in M4 (Manchester) area your website says due to a power outage but it is up for some people in our building. Has the 3rd party involved updated you on estimated time of resolution

  • Taj_Ali1 Taj Ali (@Taj_Ali1) reported

    Providers with inbuilt social tariffs don’t usually advertise this in their marketing material but BT, Community Fibre, G. Network, Hyperoptic, KCOM and Virgin Media O2 are the six broadband providers in the UK that offer the social tariffs, priced at £10-£20 per month.

  • concertina226 Mary-Ann Russon (@concertina226) reported

    How’s #StormEunice affecting you? I’m in east London and our #fibreoptic internet just went down - @Hyperoptic is reporting a major service outage in multiple locations with its partner #Avatel 💻

  • concertina226 Mary-Ann Russon (@concertina226) reported

    @HyperopticCS @Hyperoptic No worries already in contact with you guys via phone. Having an issue accessing the cabinets for our building apparently but I’ve been told it’s being sorted.

  • GamerAdamMixer gameradam (@GamerAdamMixer) reported

    @Hyperoptic your team needs to get on the same page getting told one thing and then getting told another so disappointed right now with you spoke very highly sadly starting to go down fast