Hyperoptic Outage Report in Guildford, Surrey, England

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

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Full Outage Map

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

1. 

   Internet (74%)

2. 

   Total Blackout (15%)

3. 

   Wi-fi (10%)

4. 

   E-mail (1%)

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• Ballsy (@Ballsy___) reported a minute ago

  1/2 Day 39 without any @Hyperoptic internet. Everyone I speak to claims they are waiting on a reply from the area delivery manager even though it’s been multiple weeks. Im constantly reminded that they are compensating me for this elongated problem as if it solves the issue

• Puja Manna (@PujaManna) reported a minute ago

  @Hyperoptic Almost like everyday internet connectivity is slow or it's not working.. When we call customer care no one response.. No response to mail.. Can you please help to resolve the internet issue..

• Ballsy (@Ballsy___) reported 4 minutes ago

  Day 41 trying to get my @Hyperoptic service live. I got up early today to call the call centre and requested to speak to people higher up and I’ve been informed that the issue is expected to be fixed this week, and my service should be live within 7 days. Fingers crossed!

• Anita Ponton (@anitaponton) reported 4 minutes ago

  @Hyperoptic why is it impossible to get connected to your service? Been waiting for weeks

• Arshad Jan (@Arshad1964) reported 4 minutes ago

  @AamirAbbasi111 you did not address your hyperoptic problem?

• Kiran Fatima (@KFatima27) reported 6 minutes ago

  @Hyperoptic When can we expect the outage to be be fixed in the RM13 9GQ Rainham Area. No connection since yesterday morning

• Cat Karskens (@saikocat) reported 9 minutes ago

  @TheCryptarch Hyperoptic (in London - 1Gb down, 1Gb up)

• Charlie Brown (@cb66baybee) reported 9 minutes ago

  @Hyperoptic 392 days since an issue was first reported to you and still awaiting a resolution. Three times hyperoptic installers have tried to gain entry to the property we manage without authority to do so and then have been abusive towards the residents.

• Ballsy (@Ballsy___) reported 17 minutes ago

  @Hyperoptic 5 Weeks since you installed my modem and still no service. Over 20 emails, countless phone calls and no real response. Ive been waiting at least 3 weeks for your area delivery manager to reply to an email. Why advertise a service if you can’t offer it. Abysmal.

• A A (@AjadiAlice) reported 17 minutes ago

  @talktalk I am sick and tired of using your service!!!!!!!! No offence, you've got to be the shittest internet provider I have come across. You have increased my bill to £33 yet no internet. I need a cancellation. I need to get @Hyperoptic