Hyperoptic outages and service status in Guildford, England

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

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  T (@t0pe_t) reported 5 minutes ago

  Hyperoptic smh Fix up

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  stewart (@stewartone1) reported 7 minutes ago

  @Hyperoptic Any chance you guys can answer your phone line or chat or emails?!? Very poor customer service!!

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  Janaka Abeywardhana (@janaka_a) reported 8 minutes ago

  @Hyperoptic we have an outage in E14 in our building. multiple residents including myself.

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  Kurt Robson (@KurtRobsonn) reported 10 minutes ago

  Got through to @Hyperoptic, biggest network outage ever apparently. They can’t provide any timeframe for reconnection but said they hope it’s fixed within ‘48 hours.’ Surely we need compensation if this lasts longer than a few hours wtaf

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 10 minutes ago

  @donedgley1 @mariucha77 @Hyperoptic Well I just got an email asking if my issue had been resolved and if so they will close my case! You couldn’t make it up.

• 
  NotSteve (@NotSteveMusic) reported 11 minutes ago

  @Hyperoptic easily the most shoddy internet provider in the UK. Random outages and when you try and contact them they just literally switch off their customer support. Can’t call them. Can’t live chat them. Can’t do anything.

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  𝙋𝙝𝙞𝙡 𝙈𝙮𝙚𝙧𝙨 (@PhilMyers53) reported 13 minutes ago

  @Hyperoptic Complaint logged with OFCOM

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  narlie choller (@charlienoller_) reported 14 minutes ago

  @Hyperoptic any danger of you providing updates on when the service is up and running again. WiFi has been down almost a day, for the second time this month

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  Donato Capitella (@dcapitella) reported 17 minutes ago

  @Hyperoptic having another outage within 1 month ...

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  Kris (yes it's actually spelt with a K) (@kobraman88) reported 18 minutes ago

  @C9EmZ @virginmedia Quicker you move away from them the better, utterly useless overpriced scumbags, had nothing but issues with them for years then @Hyperoptic popped in my area after a few years of waiting and not looked back, cheaper, better quality and i sit on 5 ping (but im next to the hub)