Hyperoptic outages and service status in Guildford, England
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- Hyperoptic generated 0 outage signals in the last 24 hours around Guildford, including 0 direct reports.
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Problems in the last 24 hours in Guildford, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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π°πππ π΄π πππ. (@missnelka) reportedCongratulations on winning the worst staff ever award @Hyperoptic, extremely poor customer support and terrible service.
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Yusuf (@ArtetasShampoo) reported@Hyperoptic your customer service is in the gutter. Hundreds of customers have been without service for hours, yet thereβs been zero communication, no way to reach support and seemingly no acknowledgement that thereβs even an issue. Absolutely disgraceful.
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Mabs Ahmed (@Mabs79) reported@___g_a_g_a @c932x @Hyperoptic Did they say when service will be working again
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Jonathan Sacerdoti (@jonsac) reportedAfter 9 or 10 hours of no service, and no customer service, no helpline, no online info about the mass outage, and no attempt to fix or communicate at all, @Hyperoptic now has a phone line open at least, where it tells you there's no problem in your area, and puts you in a 20 plus person queue. This is pathetic.
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Siddhant patni (@RafaSidwolf) reported@Hyperoptic Terrible service and terrible customer support. If you want stone age internet then look no further than Hyperoptic!
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jababy76 (@truecraftdesign) reported@Hyperoptic what a bloody dreadful company you are!! Iβve been on the phone for nearly a hour trying to get the internet activated!! Shocking **** and I think your ratings are fake! Dreadful service!
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Ahnaf Mahmud (@AhnafAMahmud) reportedHyperoptic down again. All lights green but no internet!
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Ceri Follow @EiraAnimations (@CatMazikeen) reportedover a month since my initial complaint and you still haven't had the decency to have a manager contact me. Its all on record and file. disgusting behaviour to paying customers. @Hyperoptic
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Metal Nana (@Inadvertantview) reported@1Nicdar Like you, I don't qualify. I stopped buying dental insurance after I needed an implant that after insurance still cost 10k about 5 years ago. Never again. Same with vision care and I'm hyperoptic. This is the first year I let the health insurance lapse. I guess we shall see.
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Don Edgley (@donedgley1) reported@Hyperoptic 3 days broken in SE16. Not sending text updates. Clearly not prioritising fixing your outage. What on earth is going on?