Hyperoptic

Hyperoptic Outage Report in Guildford, Surrey, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Guildford, Surrey, England 02/12/2026 07:20

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • t2emv Teemu (@t2emv) reported

    @HyperopticCS Baltimore Wharf E14 9FG Hyperoptic internet not working - please fix ASAP!

  • d_ramneek Ramneek D Singh (@d_ramneek) reported

    Day 5 of no internet and waiting over 1 hour to be connected to customer support! Connect to live chat? It says it's closed @Hyperoptic E1 region

  • madingod James Raja (@madingod) reported

    @Hyperoptic @HyperopticCS There is internet outage in G31 since last night. No proper update on when the service will be restored? Any update? #GLASGOW

  • JSNxsus Nx-Sussybaka (@JSNxsus) reported

    @ancr_cotswold @Hyperoptic Worst company that i’ve ever had to deal with

  • ambaracharya123 Ambar Acharya (@ambaracharya123) reported

    @Hyperoptic Team, I am a user and whenever there is an outage in my area (G312HB), you guys take ages to fix it. Last time when it went on Friday Morning, it got fixed on Monday Morning. Who the hell would take 3 days to fix an issue ??? Classic example of your POOR SERVICES !!!

  • zoltankjr Zoltan Kiss (@zoltankjr) reported

    @Hyperoptic Service installation date 6 September 2022, still no service. Any plans to fix this?

  • madingod James Raja (@madingod) reported

    @Hyperoptic @ChooseUK But no response on internet outage for more than 24 hours even in big city like Glasgow

  • JesusFr Jesús Bracamonte (@JesusFr) reported

    @HyperopticCS Whats the SLA for social media support requests @Hyperoptic?

  • helli_1209 Harriet (@helli_1209) reported

    @Hyperoptic I’ve had no internet for 24 hours, tried to live chat but it’s not working. Please can you help?

  • JitanEDM JitanEDM (@JitanEDM) reported

    @malroun1 @Hyperoptic @HyperopticCS Tell me about it, submitted a support ticket through the web, live chat isn’t available and no contact via dm or reply on Twitter. Guess they only reply when you complain about the lack of response.