Hyperoptic Outage Report in Guildford, Surrey, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (73%)
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Wi-fi (13%)
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Total Blackout (12%)
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E-mail (1%)
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TV (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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AG
(@goyalam) reported
Don’t just like my tweet @Hyperoptic, increase your service coverage, so that we don’t have to suffer providers like @virginmedia
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Graham Cox
(@grahamcox82) reported
@Hyperoptic Does your HA-140W-B router have any option to partition off certain devices? We're looking to get a wi-fi doorbell and I'd like for it to not be able to access the rest of the local network for security - as it's going to be physically accessible from outside. Cheers
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R
(@AlphaRichard) reported
For what it's worth @Hyperoptic broadband are a mess. Their customer service is stuck behind script-based responses, and out-dated notions of "compensation". Wasted a month (so far) offline, paying for services I can't use, a cost Hyperoptic demonstrably don't care about. Ugh!
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Sam Piper
(@SamPiper415) reported
@Tom_Wuh @Rasta4292 @Hyperoptic Having the same issue. Phone line also down for me.
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James Beesley
(@gumbinio) reported
@Hyperoptic Lost my internet signal over an hour ago and I’ve tried to contact you through the live chat, email and the 24/7 phone number which never rings, I would like some explanation for this please and don’t you dare say bloody covid as an excuse!
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Mehdidi
(@Oueldelhouma) reported
@Hyperoptic funny to see this the same day this ‘rock-solid’ hyperoptic connection is down in my area in London… and I am quite fed up about it like your ad says yep, especially since I need it for pretty much everything I do and there is no communication about what’s happening
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James Barber
(@JamesJBarber) reported
It’s now been a week and still no @Hyperoptic wi-fi. Been told there was a power outage but in reality seems like no one can be bothered from #hyperoptic to fix it. Think it’s time to start looking for a more reliable & trustworthy broadband provider. Any suggestions?
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Jenn R
(@jnnfrrss) reported
4 hours, 12 minutes and counting trying to get @virginmedia CS to resolve my issue. Last time it took nearly 12 hours on the phone across 4 days. @Hyperoptic please come to my area. I miss you.
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Chetan Upadhyay
(@aafaak) reported
@HyperopticCS @Hyperoptic Looks like support teams are not aligned internally, you wrote in a dm that on 31st there is planned maintenance in my zone and I just received a reply on ticket where support team is eager to conclude the issue by saying they don't see a problem. Funny.
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Jake
(@Jakecfm) reported
@Hyperoptic damn, we running a nostalgia night or something? Haven’t dipped below 5mbps since the dark days of AOL