Hyperoptic

Hyperoptic Outage Report in Guildford, Surrey, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Guildford, Surrey, England 12/10/2025 12:10

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (2%)

    E-mail (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • caromorales07 Caro Morales (@caromorales07) reported

    According to @MartinSLewis market website, @Hyperoptic has a really good service. I hope they really comply with what the offer.

  • room808 T:man (@room808) reported

    @mattfrei @virginmedia I would suggest switching to Hyperoptic if possible where you live and you don't have to worry about these issues ever again.

  • stringents Stringent (@stringents) reported

    @hyperoptic Hi I am disappointed at my renewal options, considering I am a long time happy customer. New customers get treated to much better deals, and I have already asked if there is anything that can be done, or I will have to go elsewhere. I don't like the play around game, so consider this a last chance before I move my custom.

  • 6thGrom Grom McGromface The 6th (@6thGrom) reported

    @Hyperoptic internet still down in the SM1 area. I'm about to finish work and head home. This makes me a sad panda 😞🐼 what's going on guys?

  • Pro4TLZZ Bilal 🇵🇸🇸🇩 #DeportElonMusk #EuthaniseSettlers (@Pro4TLZZ) reported

    @Hyperoptic really upset with the progress and quality of my installation, it's the 4th visit and yet the wrong team and engineers who are incapable of solving the problem and don't have the equipment are being dispatched to me. I've had to constantly chase for more visits myself

  • YNikiforidis Ioannis Nikiforidis (@YNikiforidis) reported

    @Hyperoptic Terrible customer service and even worse end of contract terms. Avoid at any cost, especially if you move home frequently.

  • paul_orkin paul orkin (@paul_orkin) reported

    @Hyperoptic been a customer for a year...just found out accidentally that company does a social tariff for disabled customers...explained t situation/would be prepared to enter into new agreement would like difference returned as it was never explained to me ..they said no!

  • WindyinSancreed Simon Menneer (@WindyinSancreed) reported

    @Hyperoptic Planned maintenance 9-1 today in St George's Wharf. 6 hours later and it still doesn't work and your customer support is clueless. An update would be appreciated.

  • ch0senlmao ch0sen (@ch0senlmao) reported

    @HANCXCK @jxsha1 @NAAAYIL hyperoptic the G’s. been with them a year now, and been down once and for only 20 minutes. never going back to virgin

  • axscott2703 Alex (@axscott2703) reported

    @FPL__Raptor @Hyperoptic If it helps, I have Hyperoptic (moved in 6 months ago) and the internet is fantastic. No outages and very fast (and very well priced). I luckily didn't have any issues with setup so you might just be unlucky unfortunately