Hyperoptic

Hyperoptic Outage Report in Guildford, Surrey, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Guildford, Surrey, England 02/01/2026 05:15

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • ImTomEddy Tom Eddy (@ImTomEddy) reported

    Over the past month I've had 7 days of outage with @Hyperoptic - starting to think my recommendation should change from getting it to scrapping it @HyperopticCS

  • mikoake Michael Akuamoah (@mikoake) reported

    @sunraios @HyperopticCS Outages are always inconvenient. Especially with the amount of stuff we do online these days. Practically everything! I've been with HyperOptic for 2 years and this is only the second outage I have had. From what I hear about Virgin Media, outages are a weekly occurrence.

  • sammyscribbles_ samhuckle_ (@sammyscribbles_) reported

    @Hyperoptic has the outage effected East LDN? Internet’s down and no idea why!

  • Juh44035920 Juh (@Juh44035920) reported

    @Hyperoptic can you provide an update as to what the heck is going with the internet outage?

  • PeterHolden_ Peter Holden (@PeterHolden_) reported

    @wildlime @flibblesan @Hyperoptic Same issue, can't get full fibre

  • MunchWithMurty Murty 🇹🇷 (@MunchWithMurty) reported

    Ok Virgin media. Its been a pleasure, but you man are bumping it like crazy and now that hyperoptic broadband has reached me, I dont need to pay such stupid amounts

  • BermudaBat Commodity Hunter #MBGA (@BermudaBat) reported

    @Hyperoptic notice the pinned tweet on the broadband outage has now been removed. Can you give any update on how long this outage will last?

  • MissMarch76 Melanie Wahnon (@MissMarch76) reported

    @Hyperoptic It shouldn't yet we haven't had internet since 8.30am and no update from your customer services.

  • JusticeCladding Cladding Justice (@JusticeCladding) reported

    @Hyperoptic Very unhappy today with @Hyperoptic service today following planned service disruption in the middle of working day when many still work from home. Insufficient notice was provided and a customer service that has no means of helping. Hours of working time lost due to bad planning

  • JusticeCladding Cladding Justice (@JusticeCladding) reported

    @Hyperoptic very unhappy today about planned service disruption of broadband during the main business hours while many people are working from home. Insufficient notice and/or confusing notice was given. Customer service that is unable to provide any help whatsoever!