Hyperoptic

Hyperoptic Outage Report in Guildford, Surrey, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Guildford, Surrey, England 01/30/2026 18:50

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Wi-fi (12%)

    Wi-fi (12%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • ozkanbugra Bugra Ozkan (@ozkanbugra) reported

    @Hyperoptic If our internet hadn't been down since yesterday, we could have watched too. Could you fix it, please? We're still waiting for your engineer!

  • taranasus 🎮 Taranasus 🕹 (@taranasus) reported

    Not only that, they're also sending all the necessary packaging and labels to return the old one. All I have to do is: Put in box, post. Everyone has a LOT to learn from @Hyperoptic Customer Service. 2 years with them and any issues I head was dealt with quickly and effectively

  • zuzakistan zuzak (@zuzakistan) reported

    whoops BT Openreach arriving tomorrow to install my @AAISP gfast just realised my building is wired for 1Gbps hyperoptic but it's probably too late to cancel without a hefty openreach fee

  • indiependente Francesco Farina (@indiependente) reported

    @Hyperoptic down. Interesting thing that Google services keep working 🤔 #hyperoptic

  • aradonn2 john (@aradonn2) reported

    @Hyperoptic I wished I could get your service where I live

  • susanalsafizzle Susan Al-Safadi (@susanalsafizzle) reported

    @Hyperoptic our broadband went down over 48 hours ago. Your customer service has been of no help. Really enjoyed leaving Virgin Media for you but it seems your service is the same.

  • aysha_amin2 elyse (@aysha_amin2) reported

    @Hyperoptic hi my net is down please help

  • JosephCoward joseph coward (@JosephCoward) reported

    @Hyperoptic hello, WiFi not working at London E15 2GD, are you able to look into a possible cause and what we can do? Thanks

  • ecewr Emily Wilson (@ecewr) reported

    Is there a hyperoptic outage again?

  • sarveenchester Chester (@sarveenchester) reported

    @HyperopticCS @Hyperoptic what on earth is happening. Connectivity has been down since last night…