Hyperoptic outages and service status in Guildford, England

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Neil (@NRManc) reported 6 minutes ago

  Hi @Hyperoptic I’ve received a personally addressed letter from you. I have no idea where you have obtained my name and address but I have never given you permission to use this data. Please provide a link to your data protection complaints

• 
  Graham Hesketh (@Hesketh_GD) reported 6 minutes ago

  @Hyperoptic Your tech support is non-existent. No tech support on chat. No email. Only phone. Don't even have hold music! Just repeat same sentence saying "We are currently experiencing a higher than usual call volume" on every call. No choice but to hang up. Service very intermittent.

• 
  Josh Billings (@_JoshBillings) reported 9 minutes ago

  @Hyperoptic why is your website / account section completely down? Chat support also completely down. No way to contact anyone. I have never been less impressed with a company I’ve signed up with. Huge sales team to get you in and then absolutely shocking once you sign up

• 
  Iain Miller (@millimeep) reported 9 minutes ago

  @Hyperoptic internet has been down in Pimlico since yesterday evening, the last update was that an engineer was attending at 12:05 nearly 4 hours ago. What's happening?

• 
  Marcelo Hidalgo (@mhmnat1) reported 9 minutes ago

  @Hyperoptic please respond and do something about your bad work! Last maintenance I had no service for more than 4 days and you said “few hours” as today! It’s 9:30 hours and still NO service 😡😡😡😡😡😡😡

• 
  Just Me (@JustMe31972856) reported 10 minutes ago

  @Hyperoptic big outage across multiple sites, yet status on web page says no faults. Don't waste time trying to troubleshoot and resetting or calling them. It's down until engineers fix it.

• 
  ᴄᴍ. (@charliemensah) reported 10 minutes ago

  @Hyperoptic CM3 area down?

• 
  Janaka Abeywardhana (@janaka_a) reported 11 minutes ago

  @PalestinianBoii @Hyperoptic they should update network status to down. says all ok for our postcode

• 
  Katherine Lovell (@katherinelovell) reported 23 minutes ago

  @Hyperoptic why is my WiFi not working 2 days in a row?!

• 
  J (@emirxtesera) reported 23 minutes ago

  @AbPMet @Hyperoptic Still down?