Hyperoptic

Hyperoptic Outage Report in Guildford, Surrey, England

No problems detected

If you are having issues, please submit a report below.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Guildford, Surrey, England 02/19/2026 08:45

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • Onurakbas96 Onur Akbas (@Onurakbas96) reported

    @Hyperoptic @Hyperoptic, I'm trying to get this deal but they won't give it to me please help.

  • kicipkc krok (@kicipkc) reported

    I am extremely frustrated that I have been without an internet connection for nine days and have called Hyperoptic @Hyperoptic twice already, yet the problem remains unsolved! I am now switching to Virgin Media @virginmedia , I cannot tolerate this level of inefficiency anymore.

  • Uklawyer123 Mrlaw (@Uklawyer123) reported

    @Hyperoptic Customers should be aware of the extortionate termination clauses esp when moving house and Hyperoptic doesn't provide the service in an area moving to..

  • Jessica36091162 Jessica (@Jessica36091162) reported

    @thebionicbarbie @Hyperoptic No it’s still off, claiming an issue about power cable being cut?

  • Janet4tlc Jhan Jhan (@Janet4tlc) reported

    @Hyperoptic why do your advisors talk over customers, I have been waiting over 6 weeks for connection, my assignments are late as I have no connection and all I asked was for you to send a wayleave damn @IslingtonBC @NHGhousing suppose to be easy sort it out #notrocketscience

  • Janet4tlc Jhan Jhan (@Janet4tlc) reported

    @Hyperoptic After 6 weeks of waiting for connection Hyperoptic is now telling me they are putting my services on hold till next December and that I can cancel now and have no charges! say what now, you wanna charge me for not providing the service you promised to deliver!

  • ChrisehCS Chriseh (@ChrisehCS) reported

    @smooyacs @virginmedia Unless you can get Hyperoptic where you live, or BT true fibre, then you don't have much choice. If you raise multiple complaints with them then they will eventually help you. Took me a month of constant complaints before they fixed my line. Hyperoptic are fantastic though.

  • mrjack86_ MrJack (@mrjack86_) reported

    @Hyperoptic our internet has been down in SE1 since Friday. That’s 3 times in the last couple years where internet is not fixed for several days. I’ve now spent over £50 on 4G since Sunday and you’ve offered us £8 discount - I don’t want your money anyway, I want your internet!!

  • Alan_L_Williams AlanWilliams (@Alan_L_Williams) reported

    @Hyperoptic very poor service so far. No Internet for five days. Starting to regret joining #Hyperoptic

  • shankz___ Josh (@shankz___) reported

    @smooyacs Hyperoptic, they are insane legit 0 issues in 7 months.