Hyperoptic outages and service status in Gillingham, England

Problems in the last 24 hours in Gillingham, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Gillingham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  stewart (@stewartone1) reported 21 seconds ago

  @Hyperoptic Any chance you guys can answer your phone line or chat or emails?!? Very poor customer service!!

• 
  Jean-Paul Percival (@joyjppercival) reported 4 minutes ago

  @Hyperoptic 16 hours no service, no updates no respond to chat and call. Most useless service provider ever.

• 
  EKO (@EKOcasts) reported 13 minutes ago

  @heyimtwiggy @Hyperoptic Booked @TeamEndpoint studio for desk tomorrow cause there's "no expected resolution timeline" just a guess of 3 days 😭😭

• 
  evilhomer (@EVILH0MER) reported 13 minutes ago

  @Hyperoptic Sorry, just spoke to Davis and he was useless. Still not resolved my problem and will not send an engineer out to diagnose a reoccurring problem. 0/10 Ps folk. Do not, I mean never use Hyperoptic because if you have problems they don't care. Currently looking for a new supplier

• 
  Siddhant patni (@RafaSidwolf) reported 14 minutes ago

  @Hyperoptic Terrible service and terrible customer support. If you want stone age internet then look no further than Hyperoptic!

• 
  jababy76 (@truecraftdesign) reported 19 minutes ago

  @Hyperoptic what a bloody dreadful company you are!! I’ve been on the phone for nearly a hour trying to get the internet activated!! Shocking **** and I think your ratings are fake! Dreadful service!

• 
  Unnat (@unnat_619) reported 20 minutes ago

  Customer support is equally frustrating. 1+ hour waits on calls, 30+ minute chat queues, then agents disappear for 5–7 minutes and the chat gets terminated if I'm inactive for 60 seconds. Poor performance, endless waiting, no resolution Customers deserve better #Hyperoptic

• 
  Metal Nana (@Inadvertantview) reported 21 minutes ago

  @1Nicdar Like you, I don't qualify. I stopped buying dental insurance after I needed an implant that after insurance still cost 10k about 5 years ago. Never again. Same with vision care and I'm hyperoptic. This is the first year I let the health insurance lapse. I guess we shall see.

• 
  Chris Brown (@chrisbrowndog) reported 24 minutes ago

  @Hyperoptic you really are a useless pile of ****. No WiFi for 4 days, endless time spent on the phone, idiot customer service

• 
  Yusuf (@ArtetasShampoo) reported 28 minutes ago

  @Hyperoptic your customer service is in the gutter. Hundreds of customers have been without service for hours, yet there’s been zero communication, no way to reach support and seemingly no acknowledgement that there’s even an issue. Absolutely disgraceful.