Hyperoptic

Hyperoptic Outage Report in Gillingham, Kent, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Gillingham, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Gillingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Gillingham, Kent, England 09/18/2025 18:55

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Total Blackout (13%)

    Total Blackout (13%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (3%)

    E-mail (3%)

  5. Phone (1%)

    Phone (1%)

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • vishalv971 Vishal Vishwanathan (@vishalv971) reported

    @jelambhatt I’ve had hyperoptic for a while and can vouch for it But ngl phone network is **** everywhere

  • alisonjyoga Alison Johnson (@alisonjyoga) reported

    @Hyperoptic Be careful of any offers that @hyperoptic promote. I have been waiting since January for the reward for a referral. Made numerous phone calls but nothing happens. Very bad customer service

  • Defrauded_Youth K🪿 (@Defrauded_Youth) reported

    @Hyperoptic How can you justify offering new customers (via comparison sites) broadband at £12-£26 PCM but want me to renew as an existing loyal customer at £30-£35 PCM?! That’s daylight robbery. Already spoken to your agents but no reasoning with them. I am not impressed. 😡

  • KorporateKane Kane (@KorporateKane) reported

    @Hyperoptic I have contacted your complaints team 4 times with no response and am having my price raised again. I urgently need support. These issues have been going on for weeks. How can I get this resolve ASAP?

  • haych13_ Haych (@haych13_) reported

    Seriously @Hyperoptic Three days in a row the Internet has gone off. This is ridiculous, I want some compensation or something, this cannot continue. How can service be THIS BAD?!

  • joemakin86 Joe Makin (@joemakin86) reported

    @Quiggybruhhhh Hyperoptic? Been haveing issues recentally to

  • DaveeeeA Dave (@DaveeeeA) reported

    @Hyperoptic no service, day 2, can't get through to you, worst company ever. This will be your typical reply, DM us. Don't go with this company!

  • Sam_3006 Sam (@Sam_3006) reported

    @Hyperoptic My support ticket hasn’t received a single reply for weeks… it’s so long ago I can’t even find the confirmation email in my email bin. Have already DM’d

  • haych13_ Haych (@haych13_) reported

    Over 5 hours and still down, no ETA on a fix. Come on @Hyperoptic, do better.

  • Defrauded_Youth K🪿 (@Defrauded_Youth) reported

    @Hyperoptic So no reward for customer loyalty then?!’ And a 2 tier system. This is such poor practice, not to mention unethical, and disadvantages vulnerable customers. I will take my business elsewhere, you are not competitive.