Hyperoptic outages and service status in Gillingham, England

Problems in the last 24 hours in Gillingham, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Gillingham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

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  Ronald Anthony (@anth64369) reported 8 minutes ago

  @Hyperoptic probably one of the worst experiences we’ve been having after getting these guy!!! No customer support, no clue what’s wrong and we’ve been waiting for days now.

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  Janaka Abeywardhana (@janaka_a) reported 14 minutes ago

  @status_is_down yes, @Hyperoptic was complete down around 3pm. current status: it's still flapping.

• 
  Xenomorph (@xenom0rph09) reported 15 minutes ago

  @Hyperoptic I raised issue of loss of service Friday last week in morning. Sunday still no resolution so raised complaint. Now it's still not fixed and no one is replying to me since Monday. Not one update. Stay away from this company you will pay and not get service for 5 day+

• 
  Dr Fọláshadé Adéyẹmọ ✌🏾❤️ (@afollypeperempe) reported 18 minutes ago

  @Hyperoptic You guys are the most unprofessional, unseasoned and terrible internet company I have come across. I terminated my account as I was moving home and you guys still have the effontry to be billing me and asking me for payment. ARE YOU MAD?

• 
  Kevin Burke (@kevbur123) reported 19 minutes ago

  @Hyperoptic please help with an email I sent customer services please case number CS1033295. I am anxious to resolve this and be able to enjoy hyperoptic again.

• 
  Fraser (@JaroslawJachNo1) reported 20 minutes ago

  @Hyperoptic down again in the Romford area. But I look forward to them not keeping me updated in what is going on, or a HyperOptic agent replying asking me to check my area when I can just look at my router. Just before the weekend, just like last time. How ironic.

• 
  Stuart Hazeldine (@stuarthazeldine) reported 22 minutes ago

  @SanchoMagnifico @CryptoCap97 @Hyperoptic Tech support just told me a ‘A specialist will be attending the site at 6pm’….

• 
  Shivers (@CicomoNosca) reported 28 minutes ago

  @theashrb Unfortunately I can't get Hyperoptic in my area, but I do pay £33 a month for 900mb down and like 100mb upload with EE. Still cheaper than Starlink. Not trying to knock the service because I have friends in rural areas who use it however it definitely isn't cheaper

• 
  James Nicholls (@jamesjnicholls) reported 28 minutes ago

  @tpilla @CryptoCap97 @Hyperoptic He was wrong about the numbers - the outage was also in Gloucester where I am, Cheltenham, and somewhere else according to the automated message I got when I called. Doesn't seem like they pass information between departments very well!

• 
  Paul Bailey (@PBailey71973) reported 30 minutes ago

  Hey @Hyperoptic, loved the service for several years and always had a good response on your portal. Now i have a connection problem, suddenly not allowed to report a fault on the portal and phone line busy - 10 min wait (plus all the questions) - how can i get my service back?