Hyperoptic

Hyperoptic Outage Report in Gillingham, Kent, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Gillingham, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Gillingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Gillingham, Kent, England 01/13/2026 18:50

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Total Blackout (14%)

    Total Blackout (14%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • dheerajcr Dheeraj Reddy (@dheerajcr) reported

    @HyperopticCS I did send a DM. And the follow up info. Another day has passed and no contact from Hyperoptic. My internet isn’t working as expected - why is it so hard to get some help from customer service?

  • SOCYearwood Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported from Harrow Weald, England

    A repair team working on behalf of @networkhomesuk may have disrupted the physical connection for @Hyperoptic at Templar House, Harrow. @HyperopticCS have contacted Network Homes to gain access to restore access but the repairs team has gone home for the evening and will

  • shivanshi94 Shivanshi Rathaur (@shivanshi94) reported

    The same thing happened when we tried to set up a connection with hyperoptic and now it's the same. Your service is more pathetic than the ones you can get in some remote village in India or Mongolia. I am sick of this and on top that some of your agents are extremely rude.

  • JacquesPOgier Jacques Ogier (@JacquesPOgier) reported

    @Hyperoptic please can you fix the wifi problem near Wandsworth Southside ASAP!? Not quite beer o’clock yet! SW184GN

  • AT1074 AJ (@AT1074) reported

    @Hyperoptic the internet is down in Poplar / London; is this a known issue?

  • SOCYearwood Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported from Harrow Weald, England

    Very happy to see @OpenreachHelp and @HyperopticCS co-operating last night in Harrow to try and restore service. They would have succeeded were it not for Network Homes not providing staff to open the required wiring cupboard. Here's hoping they sort it out this AM. #Hyperoptic

  • Demi_Irawo Christian Lover Boy (@Demi_Irawo) reported

    I don't know what going on but @Hyperoptic when I first got my broadband it was superfast. Now the speed has drastically reduced. Can you help me out?

  • b2sanghvi Bhavik Sanghvi (@b2sanghvi) reported

    @Hyperoptic is your customer care down? Waiting for ages! I got a cancellation of plan email when I did not request for it!

  • trickyvondickie Tricky he/him/his (@trickyvondickie) reported

    @J3Lyon If you're in there service area HyperOptic or CommunityFibre

  • therealphale Peter Hale (@therealphale) reported

    @Hyperoptic Why do I wait all day for a call back from your customer "service" team and then when it finally comes (at 8pm..!) do they only let it ring for 1 second? #terriblecustomerservice