Hyperoptic Outage Report in Gillingham, Kent, England

Problems in the last 24 hours in Gillingham, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Gillingham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

• Internet (72%)
• Wi-fi (15%)
• Total Blackout (10%)
• E-mail (2%)
• Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ross (@Rawssy) reported 7 minutes ago

  @Hyperoptic @HyperopticCS hey i can't seem to start a live chat is anyone able to reach out to me RE a connection issue? Thanks

• 
  lleigh (@latishaleighx) reported 7 minutes ago

  @Hyperoptic @HyperopticCS can someone please respond to my DM and consider our issue a high priority!!

• 
  Cristina (@sendhelpformom) reported 7 minutes ago

  @HyperopticCS Day 4 no internet. @Hyperoptic idk what kind of business your running but this is unacceptable. No company I’ve ever had has just ignored a problem like you have. Absolutely horrible service.

• 
  lleigh (@latishaleighx) reported 12 minutes ago

  @Hyperoptic @HyperopticCS can someone please respond to my DM and consider our issue a high priority!!!!!!

• 
  Patricia Muñoz-Escalona (@pme269) reported 12 minutes ago

  @Hyperoptic worst customer service ever. 1h on phone to connect and nothing. Changed to chat, position 11, 45min wait, when reached position 2 a message appeared stating click to reconnect. It happened twice. Need my internet NOW.

• 
  Lauren Gallagher (@LaurenG08647623) reported 13 minutes ago

  @Hyperoptic @HyperopticCS terrible service!! Have had no internet now for over a week! Complained over the phone everyday plus on chat and am told there is no manager for it to be escalated to. How can you treat customers in this manner?! #terriblecompany

• 
  The Avatar (@AvatarNino_) reported 13 minutes ago

  @Hyperoptic offered me a plan making me switch from BT where I was getting 200mbps minimum and I’m now getting 14.4-16.5mbps when I was told I’d be getting 350-500mbps. I feel so scammed right now, was on hold for 45 minutes then they put the phone down.

• 
  Dean Bubley (@disruptivedean) reported 14 minutes ago

  Wholesale - BDUK contracts mandate this Vouchers programme is more retail-focused. Gigaclear guy likes it a lot, as it’s customer oriented Hyperoptic - “it’s not a silver bullet”. Issue is that the 4-5 major retailers are not a fan of *buying* it (ie BT, Sky, TalkTalk, VM, VF)

• 
  HyperopticCS (@HyperopticCS) reported 19 minutes ago

  @precious_m_e @Hyperoptic We're sorry to hear that, it has never been our intention to cause distress.😔We've just responded to your DM, so feel free to take a look. Thanks.

• 
  Sorin Cioban (@sorinc03) reported 21 minutes ago

  @XmasRights @Hyperoptic Hyperoptic is the supreme customer service example. Had them for 4 years at my old place, price only ever came down, while keeping the same speed and great service. All the other providers (broadband and cell) operate a bait and switch model, and good luck if anything goes wrong