Hyperoptic

Hyperoptic Outage Report in Gillingham, Kent, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Gillingham, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Gillingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Gillingham, Kent, England 12/20/2025 02:10

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • zburgermeiszter Zoltan Burgermeiszter (@zburgermeiszter) reported

    @Hyperoptic please check ticket #2222170. My internet is down.

  • Mr_THJC Tom (@Mr_THJC) reported

    @katie_pilot See if you can get Hyperoptic. They are the only ISP I have never had an issue with.

  • frir Frido Ruth (@frir) reported

    Again really disappointed in @Hyperoptic 's service. Multiple service outages after a horrendous 12 month installation and failed activations. Yet no response from @HyperopticCS to a number of emails. #fibre

  • Loubna_Rg Loubna R (@Loubna_Rg) reported

    @Hyperoptic @HyperopticCS my internet connection suddenly disappeared 3 weeks ago and no one from the helpline seems to be able to help! I am the only one in the entire building with the issue and tour engineers can’t find a solution so I keep being asked to wait. Can you advise?

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @SaciPerere75 @Hyperoptic We'd hate to leave you disappointed, Geoffrey, as we are sure we can improve your experience with our service. Please drop us a message with your account details, and we will inspect the line.

  • DormanSarahx Sarah Dorman (@DormanSarahx) reported

    @HollieWickens1 Your exchange doesn’t have fibre and you don’t have cable available. All ADSL providers use the same cables. 30GB isn’t bad though (my parents have much less). Might all be worth checking if community fibre or hyperoptic have plans or the 5G signal

  • LiamTweaks Liam (@LiamTweaks) reported

    @Ch1ochy **** company anyway.. go with a company like hyperoptic

  • iratesocialist Irate Socialist (she/her) 💙💚💜 (@iratesocialist) reported

    @Beanss33 @Hyperoptic You probably don't even need an engineer. They didn't need access in December to sort ours out, they just used it as an excuse because they didn't want to pay Christmas rates to staff. @CommunityFibre doesn't treat people like this. Even truly awful BT doesn't do this.

  • tfguedes86 Tiago Filipe Guedes (@tfguedes86) reported

    Hi @HyperopticCS @Hyperoptic. Any known issues around E15? It looks like we woke up to no Internet... 🙄

  • OliverBoaler Oliver (@OliverBoaler) reported

    @joelycett - been let down by @Hyperoptic who should of had our internet activated a week ago and we’re still without internet and no date for when it will be sorted + v poor customer service. Any advice on how to tackle them!?