Hyperoptic

Hyperoptic Outage Report in Gillingham, Kent, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Gillingham, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Gillingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Gillingham, Kent, England 02/04/2026 13:20

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • kandinskyboy Diomidis Anadiotis (@kandinskyboy) reported

    @Hyperoptic @Hyperoptic Still no response from support or sales btw

  • NotClaudine Margaret Scratcher (@NotClaudine) reported

    @Hyperoptic PLS. I’m so tired of these issues with you guys. Why don’t you want me to have working internet???

  • AaishaDadral Aaisha Dadral (@AaishaDadral) reported

    @Hyperoptic I’m a new customer and I’m already looking at cancelling our account - your service has been super poor. Service due to start 18/07 - engineer’s been out, we’ve spoken to activation team several times - the account is awaiting the system team to change serial numbers

  • sarahkathryncl Sarah Clarke (@sarahkathryncl) reported

    @Hyperoptic Don't do it. Customer service times are a joke.

  • sarahkathryncl Sarah Clarke (@sarahkathryncl) reported

    @Hyperoptic Is the music and infuriating message intentional so customers put the phone down?

  • MarioMonforte Mario Monforte (@MarioMonforte) reported

    @alisonjyoga @Hyperoptic Customer service in Serbia will carry the company to bankruptcy, I tell you... They have a lack of comprehension and they only repeat the information. Better to speak with AI, is more smart than customer service girls in Serbia, it's awful.

  • msgooner2223 Jennie #BLM 🇬🇾🇬🇧 (@msgooner2223) reported

    @Hyperoptic i have been without internet services for6 days and I work from home. When are you planning to rectify the problem? Or shall I contact a new provider?

  • lukeshaute Lukesh Aute (@lukeshaute) reported

    @Hyperoptic I am on 150mbps plan and I don’t even get half of what I am paying for. My work is getting impacted. Raised ticket CS0517650 weeks ago but there is hardly any response. Tried calling and waited for 20mins…no one’s picking. Pathetic service.

  • AdumaMum CTRL AdumaMum 👑 (@AdumaMum) reported

    @ShakkTV @ThreeUK only 2 options i have is 3 (£21/month for 150mbps down) and ee (£55/month for 100mbps down). otherwise i'd be with hyperoptic atm for full gigabit down and up

  • SenatorSameer Sameer Siddiqui #TaxTheRich (@SenatorSameer) reported

    Hyperoptic sent me an email a few days ago to upgrade my wifi for an extra 5 pounds and get a contract of 1 year, and since then my internet has become extremely slow, lol.