Hyperoptic

Hyperoptic Outage Report in Gillingham, Kent, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Gillingham, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Gillingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Gillingham, Kent, England 01/15/2026 18:30

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Total Blackout (14%)

    Total Blackout (14%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • sorinc03 Sorin Cioban (@sorinc03) reported

    @XmasRights @Hyperoptic Hyperoptic is the supreme customer service example. Had them for 4 years at my old place, price only ever came down, while keeping the same speed and great service. All the other providers (broadband and cell) operate a bait and switch model, and good luck if anything goes wrong

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @latishaleighx @Hyperoptic We've looked into this case and we can see that it was raised as the highest priority to our field team, and the engineers are scheduled to visit tomorrow to repair the fault preventing the activation. We hope all goes well and you get your service up and running!

  • pme269 Patricia Muñoz-Escalona (@pme269) reported

    @Hyperoptic more hollow promises and lack of response from customer services! I still dont have my wifi as promised! This is shocking service and I can't wait to hear your latest excuse!

  • latishaleighx lleigh (@latishaleighx) reported

    @Hyperoptic do you think it’s accept to let an issue go on for almost a week???

  • hanlespan Hannah Albery (@hanlespan) reported

    @HyperopticCS @Charlie76675754 I have the same issue in SE10. Last Thursday Hyperoptic online chat told me you had access to the point but due to it being a major outage it was unlikely the service would be back up before today. Now you are arranging access which is it?

  • sendhelpformom Cristina (@sendhelpformom) reported

    @HyperopticCS Day 4 no internet. @Hyperoptic idk what kind of business your running but this is unacceptable. No company I’ve ever had has just ignored a problem like you have. Absolutely horrible service.

  • abu_el_nof Abu El Nof (@abu_el_nof) reported

    @Hyperoptic hello, broadband is off in Stratford E20 1JU!!!! Almost and hour now, and surely i am on hold with your support line!!!

  • latishaleighx lleigh (@latishaleighx) reported

    @Hyperoptic @HyperopticCS can someone please respond to my DM and consider our issue a high priority!!

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @mangotango333 @Hyperoptic Lauren, we're sorry to see that you waited this long to speak to our support. We've just messaged you, so feel free to check it out anytime. Thanks.

  • latishaleighx lleigh (@latishaleighx) reported

    @Hyperoptic @HyperopticCS can someone please respond to my DM and consider our issue a high priority!! !!!