Hyperoptic

Hyperoptic Outage Report in Gillingham, Kent, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Gillingham, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Gillingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Gillingham, Kent, England 12/12/2025 19:50

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • tanica_van Tanica van As (@tanica_van) reported

    @Hyperoptic your engineer came to my flat in SW18 on Saturday. He could not complete the install, but said he would come back once an issue was sorted. Phoned support today and now the building has been blocked from installs, even though they are installing in the building now.

  • StuartJECasey Stuart Casey (@StuartJECasey) reported

    45mins waiting for @Hyperoptic to message back via their chat, only for them to disconnect me and add me back to the queue. Not sure what's worse, my WiFi or their customer service right now.

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @addictedlens @Hyperoptic Ouch, that is not good news to hear Stanley. :/ Can we please have your postcode and we can check for the status of the connection issue on your site?

  • AndrejsFjodoro2 Andrejs Fjodorovs (@AndrejsFjodoro2) reported

    @Hyperoptic @HyperopticCS See the problem with these contracts is if you sign for £35/m for 24m, and after a couple of days you loose connection for 2 weeks and is unable to WFH - you are trapped. You can’t just switch to another provider, first you have to pay £420 in this inst.

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @nzlata @Hyperoptic Please accept our apologies for not getting you reconnected, Nonna. Our team advised it is a complicated issue, and they will require more time to resolve this. :/ Please accept our apologies for leaving you offline for so long. :(

  • ironside Ironside (@ironside) reported

    @philippepolleux @Hyperoptic Start replying to current customers in central London who you’ve left with an outage since last Monday please. No detail on the problem, your plan to fix it or timelines as of yet. Not even a single update yesterday.

  • JamadaLoL Jamada (@JamadaLoL) reported

    @808grafter Hyperoptic it's £45 a month, 1GB up/down. Isn't available everywhere tho

  • AndrejsFjodoro2 Andrejs Fjodorovs (@AndrejsFjodoro2) reported

    @Hyperoptic @HyperopticCS Okay, you might have some grace period of 30 days, when you first sign the contract, to be able to cancel it, then you’re on your own. @hyperoptic Please correct me if I’m wrong. Happy to chat about it! Not renewing this year, nor ever.

  • addictedlens stanleyfincher (@addictedlens) reported

    @HyperopticCS @Hyperoptic Srsly what is happening to your server? ?Internet been down for the 2nd time this week in SW11 and it’s only Tuesday!!!!!!! Fix it then u talkin about ur hyperfast/hyperfair service bruh. All I need is a stable service.

  • GiorgosGl Giorgos Glymidakis (@GiorgosGl) reported

    @Hyperoptic @HyperopticCS great job advertising how your offers support people in difficult times, while completely ignoring loyal customers and refusing to extend the courtesy. Really disappointed.