Hyperoptic

Hyperoptic Outage Report in Gillingham, Kent, England

No problems detected

If you are having issues, please submit a report below.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Gillingham, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Gillingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Gillingham, Kent, England 01/23/2026 15:55

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Wi-fi (12%)

    Wi-fi (12%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • JitanEDM JitanEDM (@JitanEDM) reported

    So it seems @Hyperoptic have all the time in the world to respond to people complaining about @virginmedia but won’t do anything to fix their widespread issues and just close their live chat down instead and have no one answer the 24/7 support tickets or calls.

  • JitanEDM JitanEDM (@JitanEDM) reported

    @Hyperoptic @ChooseUK However the 24/7 support doesn’t respond…feels like the old days of talktalk and BT again.

  • ambaracharya123 Ambar Acharya (@ambaracharya123) reported

    @Hyperoptic Team, I am a user and whenever there is an outage in my area (G312HB), you guys take ages to fix it. Last time when it went on Friday Morning, it got fixed on Monday Morning. Who the hell would take 3 days to fix an issue ??? Classic example of your POOR SERVICES !!!

  • d_ramneek Ramneek D Singh (@d_ramneek) reported

    Day 5 of no internet and waiting over 1 hour to be connected to customer support! Connect to live chat? It says it's closed @Hyperoptic E1 region

  • reaghanreilly Reaghan Reilly (@reaghanreilly) reported

    @Hyperoptic very keen to complete my order but your website won’t let me! Spent hours in a phone Q and no reply! Help, please!

  • Beatdownbrown Li (@Beatdownbrown) reported

    @Hyperoptic central brum Wi-Fi down???

  • Suto_SasaTTV Suto_Sasa 🥳(Road to Partner)🥳 (@Suto_SasaTTV) reported

    @virginmedia Also why is @Hyperoptic offering 1Gb Upload and Download and @virginmedia only has 30+ upload? What happened to staying ahead of the competition? After 10+ years this uploading issue maybe the shove that pushes me away from virgin 😭

  • JitanEDM JitanEDM (@JitanEDM) reported

    @malroun1 @Hyperoptic @HyperopticCS Tell me about it, submitted a support ticket through the web, live chat isn’t available and no contact via dm or reply on Twitter. Guess they only reply when you complain about the lack of response.

  • thelovelymrfred haunted carousel 🎠 (@thelovelymrfred) reported

    Hey @Hyperoptic, our smart TV hasn’t been working for days since an outage. We emailed you but no response. Please assist

  • JesusFr Jesús Bracamonte (@JesusFr) reported

    @HyperopticCS Whats the SLA for social media support requests @Hyperoptic?