Hyperoptic

Hyperoptic Outage Report in Cosham, Portsmouth, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Cosham, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Cosham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Cosham, Portsmouth, England 02/17/2026 08:35

February 17: Problems at Hyperoptic

Hyperoptic is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • sophiefoskettt foz (@sophiefoskettt) reported

    @Hyperoptic the most unreliable, rude and humiliating customer service I have ever experienced… do better and reply to your customers instead of ignoring them until the next payment day so you can charge them an extra month (or 3) when they wanted to cancel. Sickening

  • ironside Ironside (@ironside) reported

    @HyperopticCS @Juliannochie @Hyperoptic Don’t get your hopes up Julian, they say wait until day X and then on the day you get palmed off. Look through my history with them. Cancel while you can.

  • Ambo_P Ambo (@Ambo_P) reported

    We're heading towards week THREE without internet... and @Hyperoptic don't even know when they're going to be able to fix it?! Do better.

  • Heedson David Hudson (@Heedson) reported

    @HyperopticCS More outages in NW9? Any updates? Are these connected to the long outages the previous month? Hyperoptic has been solid for years until the previous outage

  • ironside Ironside (@ironside) reported

    @Hyperoptic Dropped? Like your service in South East London since Monday last week with no resolution time in sight? Customers being told 'fix due tomorrow' and being left hanging daily, plus over the weekend too? Sign me up!

  • Ambo_P Ambo (@Ambo_P) reported

    @HyperopticCS @Hyperoptic If I'm completely honest.. Judging by your customer service, I have no hope that it ever will be resolved.

  • ERKT2 Erkan Emin (@ERKT2) reported

    @Hyperoptic Outage at SE15, any idea when service will resume please?

  • thisleejones Lee Jones (@thisleejones) reported

    @Hyperoptic @HyperopticCS you opened a complaint on my behalf on the 17th of September. You asked for 10 business days to address the complaint. It is the 14th of October and I have heard nothing. #complaint #poorcustomerservice #poorcustomerxp

  • JitanEDM JitanEDM (@JitanEDM) reported

    Never going with @Hyperoptic again ever, will recommend no one buys these guys. Filled with incompetency across the organisation it seems and new personnel who haven’t got a clue on how to provide support.

  • Juliannochie Seemore (ジュリアン) (@Juliannochie) reported

    @Hyperoptic Into 6th day of waiting for Hyperoptic activation, rather than the minutes I was told. I get pacifying messages from customer services but no timeline or evidence of anything actually happening.