Hyperoptic outages and service status in Colchester, England

Problems in the last 24 hours in Colchester, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Colchester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  NotSteve (@NotSteveMusic) reported 4 minutes ago

  @Hyperoptic easily the most shoddy internet provider in the UK. Random outages and when you try and contact them they just literally switch off their customer support. Can’t call them. Can’t live chat them. Can’t do anything.

• 
  BoabyBimmer (@BoabyBimmer) reported 7 minutes ago

  @Hyperoptic so internet down for hours - what’s the update??

• 
  Envel (@Envel18) reported 8 minutes ago

  @Hyperoptic Reported a broadband fault on Friday. 500 Mbps package, but only 17–70 Mbps download while upload remains around 500 Mbps. Ticket open, no update from Technical Support, and unable to reach support by phone. Please DM me.

• 
  NozzaOneHand (@NozzaOneHand) reported 9 minutes ago

  I am seriously confused why we are stuck paying ridiculous prices for 1GB Internet from @virginmedia because @toobbroadband and @Hyperoptic won’t get there stuff together to help the north of the UK

• 
  Liverpool1207 (@Liverpool1207) reported 13 minutes ago

  Another company that appears to have no concept of customer care. @Hyperoptic

• 
  Niman (@OlaminiranA) reported 13 minutes ago

  @Hyperoptic Deeply disappointed by the way Hyperoptics handled my account today. I was given misleading information by a member of staff, which left me feeling deceived. Customers deserve honesty, transparency, and better service than this.

• 
  Tushar Tony (@TusharTony) reported 16 minutes ago

  @Hyperoptic Most useless broadband service ever #hyperoptic

• 
  AbPMet (@AbPMet) reported 22 minutes ago

  @Hyperoptic Still down SE18. Down since yesterday 7:20pm

• 
  justin (@jamsmcp) reported 22 minutes ago

  @Hyperoptic I have had no Internet since Wednesday afternoon. Your team let me know that the earliest available time for someone to come out is Friday afternoon. 48 hours without Internet that literally controls everything plus working from home has been a poor experience 🤧😠😤

• 
  ᴄᴍ. (@charliemensah) reported 23 minutes ago

  @Hyperoptic CM3 area down?