Hyperoptic Outage Report in Colchester, Essex, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Colchester, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Colchester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (73%)
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Total Blackout (17%)
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Wi-fi (8%)
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E-mail (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Sha
(@Shasaum) reported
@Hyperoptic, how long before we get an update on this outage at Princes Dock Liverpool please? It's been 3 hours and no updates, people are working from home and need to be kept informed please. Thanks
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vandaliclad
(@PPdociutatMGA) reported
@Hyperoptic are you having problems in Liverpool. No Internet connection in the last 3hrs
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Taz Angela
(@Taz_Angela) reported
@HyperopticCS @UbuntuBhoy @Hyperoptic Poor customer service, please update your website so other customers do not have this bad experience, area unserviceable should have been picked up before install date. Not half an hour before install. Disappointing
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fitz
(@simonfwitzy) reported
@Hyperoptic we are in tw8 and the Internet service has been offline since at least yesterday evening. Is there any chance of an update as I'm having to run zoom calls using my phone and share out my 4g connection, which isn't ideal. Thanks
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TomHarrel
(@ByeByeOrangeBoy) reported
@Hyperoptic Shame I can’t watch it because your broadband has gone down.
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A
(@trinode) reported
@VelocityFibre can you confirm what router you supply and if we can use our own - hyperoptic customers get a really poor router I’ve been told. I’d like to be running WiFi 6e and most of my LAN devices support 2.5 - 10gb, so my own router would be nice..
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Taz Angela
(@Taz_Angela) reported
@UbuntuBhoy @Hyperoptic Disappointed installation cancelled half hour before, now been told area unserviceable, unable to book installation. No idea if temp delay or unable to supply Internet. Poor customer information. No time scale no proper info.
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Neil Cocker
(@NeilCocker) reported
@Hyperoptic Hey folks! Any idea when service is likely back up in CF10? Went down at about 11pm last night.
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Taz Angela
(@Taz_Angela) reported
@UbuntuBhoy @Hyperoptic Shocking customer service, installation booked, cancelled half hour before, info credit when live, twitter DM area unserviceable conflicts the email info. Why book an installation if you can't provide the service and your Web page says otherwise. Disappointing poor customer info
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Mo islam
(@Moislam20) reported
@ashic @HyperopticCS @Hyperoptic Very bad connection, can’t even provide basic connection. I took maximum speed /connection option which they have but completely rubbish. I asked for cancellation, don’t want to do that either. Bad bad bad…..not even one star.