Hyperoptic

Hyperoptic Outage Report in Colchester, Essex, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Colchester, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Colchester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Colchester, Essex, England 12/04/2025 00:30

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Total Blackout (16%)

    Total Blackout (16%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. E-mail (1%)

    E-mail (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • CatriRose Rosie (@CatriRose) reported

    @HyperopticCS @Hyperoptic As said, you didn’t help me when I needed it, and your service is not available where I live. I’m just warning others to avoid Hyperoptic

  • YSLhennessyy 🧘🏽‍♀️ (@YSLhennessyy) reported

    @Hyperoptic been on hold for over an hour waiting to be spoken to by customer service. told our wifi would be on 2 days ago now it’s monday unable to work from home with no wifi & no one picking up calls😡

  • MissJennyBird Jenny Bird 🇪🇺 #NOTMYPM #GTTO 💙#NHS (@MissJennyBird) reported

    Any news on my installation @Hyperoptic @HyperopticCS or are you going to leave me yet another day without any service?! This has been going on since TUESDAY morning. Never, ever known a Company like it!!!! 🤬

  • Nadineait1 Nadine (@Nadineait1) reported

    @Hyperoptic @HyperopticCS Please fix the wifi its soo slow😭

  • muaythaidevil Simon 💙 (@muaythaidevil) reported

    If you thought BT or Virgin had bad customer service, well they have nothing on @Hyperoptic who failed to attend to install new broadband. No contact whatsoever, it took nearly 6hrs to speak to someone who then couldnt tell me what happened & all support tickets not answered.

  • 1stKingWICK3D KingWICK3D (@1stKingWICK3D) reported

    When will your service be available in the SE18 area. Need a reliable provider ASAP. @Hyperoptic

  • Megz612 Megha Varma (@Megz612) reported

    @Hyperoptic With no internet connection bland unless you call and complain(which takes over an hour to get through) you won’t be given an update on the service

  • CatriRose Rosie (@CatriRose) reported

    @HyperopticCS I already did & you couldn’t help me. I had to sign up to Hyperoptic as it was the only provider in my block, then I had to move house after 6 months but was unable to port hyperoptic as it wasn’t available in my new flat. I still had to pay a penalty

  • mycatlovesyous Someone Somewhere (@mycatlovesyous) reported

    .@Hyperoptic Connection in London has been down and your chat facility is not working. Update please!

  • LaurieIsATart Laureo Speedwagon (@LaurieIsATart) reported

    Hey @Hyperoptic, any explanation as to why my internet upload/download speeds are so poor in Glasgow city centre? Can barely watch a thing