Hyperoptic outages and service status in Colchester, England
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- Hyperoptic generated 0 outage signals in the last 24 hours around Colchester, including 0 direct reports.
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Problems in the last 24 hours in Colchester, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Colchester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Community Discussion
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Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Uppili Ventures (@uppiliventures) reported@Hyperoptic why say no service issues when we all do not have service right now?
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Chris Brown (@chrisbrowndog) reported@Hyperoptic you really are a useless pile of ****. No WiFi for 4 days, endless time spent on the phone, idiot customer service
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George Pericleous (@GeorgiePeri) reported@Hyperoptic - I live in Colindale, in the Trinity Square development and our entire block hasnβt been able to access the Internet since yesterday. Your customer service is impossible to get hold of + your website is reporting there is no issue even though 30 people say there is!
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π°πππ π΄π πππ. (@missnelka) reportedCongratulations on winning the worst staff ever award @Hyperoptic, extremely poor customer support and terrible service.
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Lucy β π± (@lulu_veganx) reportedThought it wouldnβt last. Service is now down again! @Hyperoptic @donedgley1
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Unnat (@unnat_619) reportedCustomer support is equally frustrating. 1+ hour waits on calls, 30+ minute chat queues, then agents disappear for 5β7 minutes and the chat gets terminated if I'm inactive for 60 seconds. Poor performance, endless waiting, no resolution Customers deserve better #Hyperoptic
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Lucy β π± (@lulu_veganx) reportedDay 3 with no serviceβ¦β¦ I think @Hyperoptic have finally beaten me, I have no fight left! @donedgley1
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α΄α΄. (@charliemensah) reportedI might have to cancel this @Hyperoptic account.
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Graham Hesketh (@Hesketh_GD) reported@Hyperoptic Your tech support is non-existent. No tech support on chat. No email. Only phone. Don't even have hold music! Just repeat same sentence saying "We are currently experiencing a higher than usual call volume" on every call. No choice but to hang up. Service very intermittent.
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Daidai (@daisdaisbaby) reported@Hyperoptic My service has not activated for a week due to your technical issue. How long should I wait?