Hyperoptic

Hyperoptic Outage Report in Colchester, Essex, England

No problems detected

If you are having issues, please submit a report below.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Colchester, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Colchester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Colchester, Essex, England 11/22/2025 23:45

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • msgooner2223 Jennie #BLM 🇬🇾🇬🇧 (@msgooner2223) reported

    @Hyperoptic i have been without internet services for6 days and I work from home. When are you planning to rectify the problem? Or shall I contact a new provider?

  • AaishaDadral Aaisha Dadral (@AaishaDadral) reported

    @Hyperoptic I’m a new customer and I’m already looking at cancelling our account - your service has been super poor. Service due to start 18/07 - engineer’s been out, we’ve spoken to activation team several times - the account is awaiting the system team to change serial numbers

  • tharv tom harvey (@tharv) reported

    @Hyperoptic @virginmedia Even if I still under contract to broken Virgin?

  • rogeriomcruzz I’M CHANEL N1 (@rogeriomcruzz) reported

    @Hyperoptic been waiting for 50 min when im position 1.. can I get some help pls

  • 909harsh HARSH (@909harsh) reported

    @Hyperoptic for the impact this has had on my business and made no effort to offer a resolution. Instead, he casually stated that \"nothing can be done at this moment\" and even suggested I terminate the service if I?m dissatisfied? p2

  • laura_h_87 Laura (@laura_h_87) reported

    @Hyperoptic 5days later and your all yet to make it right! Not one person can find a problem?? Shows how basic the company is!!

  • lukeshaute Lukesh Aute (@lukeshaute) reported

    @Hyperoptic I have already done with basic troubleshooting and is not helping much. The slow speed is impacting my work and is not acceptable.

  • sarahkathryncl Sarah Clarke (@sarahkathryncl) reported

    @Hyperoptic "We're currently experiencing higher than usual call volumes. We appreciate your patience as we work to assist you as quickly as possible." EVERY. 30. SECONDS. For over an hour. To try and fix YOUR error. Joke.

  • MarioMonforte Mario Monforte (@MarioMonforte) reported

    @Hyperoptic You are a Ferrari without wheels. Hyperoptic fibre is nice, but since you changed the customer service to Serbia, all is horrible. I have a problem with you and I think I will throw the router to the bin, it looks like you don't want customers. Worst customer service ever.

  • laura_h_87 Laura (@laura_h_87) reported

    @Hyperoptic So had three engineers out yesterday all of them could not fix the problem and told me it was a technical problem which had now been wiped and rebooted and that my internet would work in 24hours - GUESS WHAT STILL NOT WORKING!!