Hyperoptic

Hyperoptic Outage Report in Colchester, Essex, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Colchester, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Colchester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Colchester, Essex, England 01/09/2026 05:10

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (70%)

    Internet (70%)

  2. Total Blackout (14%)

    Total Blackout (14%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • DezsoDiana Diana Dezso (@DezsoDiana) reported

    @Hyperoptic @Daily_Express Yes, I wish I stayed with BT. Our internet’s been down since 5am (been over 7 hours now) and the sassy customer service lady snapped at me informing saying that you can solve an issue within 48 hours and she doesn’t care how long it’s been. I work from home….or trying to!

  • vsriv1 Vivek (@vsriv1) reported

    @HyperopticCS @HyperopticCS @Hyperoptic No DM needed. Lets discuss in public space, otherwise another "false promise" will be made. Account number: 000000633854 Complaint Nos List: 2172002, 2172374, 2123236, 2175789

  • vsriv1 Vivek (@vsriv1) reported

    @HyperopticCS @Hyperoptic Can you please help me. My broadband connection is not working since last 30 days. Many complaints but no resolution. Customer support is hopeless. Please help.

  • tomjeffreys Tom Jeffreys (@tomjeffreys) reported

    @eliseybell Which magazine just did a big feature on home broadband - TalkTalk did pretty bad. The top 4 were Zen, Vodafone, Hyperoptic and Now Broadband

  • EvanEdinger Evan Edinger (@EvanEdinger) reported

    I spent 8 hours today having to completely restructure my home network and all my smart home automations because @Hyperoptic’s servers went haywire with iOS updates 🤪

  • vsriv1 Vivek (@vsriv1) reported

    @HyperopticCS @Hyperoptic Can you please help me. My broadband connection is not working since last 30 days. Many complaints but no resolution. Customer support is hopeless. Please help.

  • nabalfour neil balfour (@nabalfour) reported

    @Hyperoptic they are happy to take your money and provide a second rate service. I now wish that I did not renew my contract with Hyperoptic a sham of an organisation. My advise is do not register with them or open an account. @BritishTelecom where are you?

  • redkatka kate rankin (@redkatka) reported

    @a_louisem @Hyperoptic I’ve had no Hyperoptic internet since 11am … at Brentford Dock … working from home with no mobile signal either (rely on wifi calling!). Help.

  • nikoSouthside Niko (@nikoSouthside) reported

    @JDSantos273 I'm with Hyperoptic mate, 4 years now and think the service has dropped off twice and only for an hour or two each time.

  • eserge01 Ekin (@eserge01) reported

    @Hyperoptic Too bad you guys still haven’t come to my area after two years of sending a letter out