Hyperoptic Outage Report in Colchester, Essex, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Colchester, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Colchester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (73%)
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Total Blackout (13%)
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Wi-fi (10%)
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E-mail (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Christina
(@christina09ath) reported
@Hyperoptic if you rely on word of mouth, how come your 1st customer of a 4 block development has had no internet for a week after installation still? No updates unless I call and I’m always told it’s being worked on. Thanks for a week of stress 👍
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Asad Feroz
(@aferoz007) reported
@awakenedyogi19 @Hyperoptic I agreed, waited more than 1 hour on phone than received extremely bad customer service from @Hyperoptic still no sign of service restoration after 6 days you’re definitely different from other professional providers
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Dennis Runz
(@dennisrunz) reported
@HyperopticCS I’ve contacted customer service multiple times but Hyperoptic refuse to provide any useful information whatsoever. No transparency. Things that get “escalated” just hit a dead end with no response.
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HyperopticCS
(@HyperopticCS) reported
@iam_MaryMiller @Hyperoptic We truly apologise for the delay in our reply, Mary, and we have now replied to your message as we would need a few details to access the account and investigate what happened with the router delivery and help more, so please check it out when you get the chance!
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Lee Jones
(@thisleejones) reported
@HyperopticCS @Hyperoptic I’ve been trying to raise a complaint since end of August. Your support system appears broken entirely. Please could you assist?
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Uppili
(@UARE247) reported
@hyperoptic from a top end reliable service to more cost new router and more outtages with no info from company - @HyperopticCS any idea when internet will come back as my EE reception here is rubbish thus internet via hotspot ropey.
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Asad Feroz
(@aferoz007) reported
@HyperopticCS I have still not received any response back from @Hyperoptic @HyperopticCS not sure at what age or year I’ll get response and my internet back poor at managing services
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Ellis Crawford
(@DrEllisCrawford) reported
@Hyperoptic Hi @Hyperoptic - your engineers, while installing new cabling, damaged the water supply to my home and we've been left without hot water, and have a potentially damaged boiler, due to attempts of your engineers to fix things. Complaint in with Hyperoptic.
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Asad Feroz
(@aferoz007) reported
Pathetic Customer Services by @Hyperoptic @HyperopticCS, I’m without internet since last 5 days and they promised Engineer will attend today 9am sharp. But still at 14:45 no sign of engineer at all and no one picking the phone up waited 50 mins on phone
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Asad Feroz
(@aferoz007) reported
@IslingtonBC @CommunityFibre @Hyperoptic Please don’t they’re rubbish no services at all internet never worked or May be you have to live without internet for weeks or months cause they never reply to customer queries properly