Hyperoptic

Hyperoptic Outage Report in Colchester, Essex, England

No problems detected

If you are having issues, please submit a report below.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Colchester, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Colchester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Colchester, Essex, England 01/29/2026 06:15

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Wi-fi (12%)

    Wi-fi (12%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • i_am_pravish Pravish Vijayan (@i_am_pravish) reported

    @Hyperoptic @HyperopticBuild @Hyperoptic . Has anyone else faced this bad service?

  • sii_taylor simon (@sii_taylor) reported

    @Hyperoptic email from hyperoptic saying just call us when you move in and we will turn you straight on now i cant even get a straight answer from the advisor with no date insite great start for a new customer 👍 maybe will use someone else

  • lionheartx10 Lionheartx10🇬🇧 (@lionheartx10) reported

    Breath of fresh air speaking to @Hyperoptic @hyperopticCS this morning looking into why my Twitch Streams keep dropping every few hours. Not 100% sure whether the issue is my end, theirs or Twitch's but Hyperoptic were keen to do whatever they could to test and see what they find

  • ironside Ironside (@ironside) reported

    @ralghaithi @Hyperoptic Post publicly what you can, otherwise others can't see and hold them accountable for service levels.

  • lou2209 ⚠️ sophie rowan ⚠️ (@lou2209) reported

    @matthieu_gill damn did hyperoptic phone you just there too? I'm in the exact same situation lol

  • i_am_pravish Pravish Vijayan (@i_am_pravish) reported

    @Hyperoptic They came in today and said they have fixed it, but now they are saying they need the first engineer to come physically to close the ticket and then only they can activate it. The date for next engineer slot is 27 Oct. Horrible just plain horrible. Worst service seriously.

  • toady Annie (@toady) reported

    And I wish “the internet had been nationalised” as per Shaun on #LBC. My son’s entire block of flats has been without a service for 2 weeks with no end in sight, thanks to @Hyperoptic failing to address the problem with any urgency.

  • TroublDeep dee (@TroublDeep) reported

    Can u please improve ur customer service helplines #hyperoptic

  • DragonWolf5589 Jay Smith (Sonic/Dragonwolf) (@DragonWolf5589) reported

    now its down to 20mbps... seems too be @Hyperoptic wide issue. if i use my mobile data on speedtest app. get over 200mbs on every server, but testing to hyperoptic is SAME poor speed as my ethernet and wifi connection. but status is showing green!

  • i_am_pravish Pravish Vijayan (@i_am_pravish) reported

    @Hyperoptic Their engineer come here, install and then say there is low power and that I would have to call support and request another engineer. When I did, they told me the next engineer could come only on 21 Oct.