Hyperoptic

Hyperoptic Outage Report in Colchester, Essex, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Colchester, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Colchester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Colchester, Essex, England 12/09/2025 23:00

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (2%)

    E-mail (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • cherrie2502 A. Cherrie 🇺🇦 (@cherrie2502) reported

    @Hyperoptic hi, are your phone lines down? I’m trying to activate my broadband and none of the numbers I’m using are connecting including 0333 332 1111. Help please!

  • etsKi_ etsKi (@etsKi_) reported

    @Pijinnn_ nah they dont pay if you cancel, the deal is you sign up with them after your contract ends and theyll give you free internet till it ends. I know my mate is on month 5 of free hyperoptic internet, and as someone that used it for 5 years in glasgow, it never went down once!

  • Imo1810Ahmed imraan ahmed (@Imo1810Ahmed) reported

    @Hyperoptic hi. I missed my renewal option date by 1 day and am now unable to get the price quoted for my renewal. I am being treated as a new customer. Is there any way my quote can be reinstated. This type of treatment is very different to all other providers who value loyalty

  • GusuTortleFloof Gusu Tortle Floof 🏳️‍🌈 (@GusuTortleFloof) reported

    Hello, @Hyperoptic. Your customer service number and business line aren't working and our WiFi had been completely down since this morning. Please help!

  • AmieWri76009776 Amie Wright (@AmieWri76009776) reported

    @Hyperoptic development wide internet issue you won't acknowledge. Engineer today quoted "at least you have internet". Appalling customer service! We pay for 1gb and are getting 30mb! #sortitout #appallingcustomerservice #hyperoptic

  • EDiaz61191329 E Diaz orisit? Real name is Theresa. (@EDiaz61191329) reported

    @jeffsprogress @virginmedia @Hyperoptic Starlink from a satellite! So even when the power goes down, you don't!😜🥰

  • varun_london Varun (@varun_london) reported

    @Hyperoptic there is an internet outage at E14 St Davids Square since this morning

  • snagsf1 Bob (@snagsf1) reported

    @Hyperoptic I'd love to know how you can claim to be BB provider of the year 2023 (it's April, grow up)? Especially as I'm paying you £50 a month for a dogshit service that buffers all over the shop on every. single. clip. I play on my phone. Utter garbage.

  • silviumsm SilviuM (@silviumsm) reported

    @virginmedia You could learn a thing or two from @Hyperoptic . Undoubtedly the best provider i've ever had. Too bad they are not in my area otherwise i would never picked you.

  • TomPegg Thomas Pegg (@TomPegg) reported

    @suddenlyjoseph Having the same issue and it’s utterly infuriating. Have tried Hyperoptic and Community fibre. Both not available and waiting for virgin’s latest price rise