Hyperoptic

Hyperoptic Outage Report in Colchester, Essex, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Colchester, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Colchester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Colchester, Essex, England 01/13/2026 18:15

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Total Blackout (14%)

    Total Blackout (14%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • JacobSTBriggs Jacob Briggs (@JacobSTBriggs) reported

    @Hyperoptic hi, support sent me an offer about a discount for a 12 month contract... I replied but seems I have been charged full price. How can I get this fixed (12m contract March->March)?

  • KemsleySullivan Natalie (@KemsleySullivan) reported

    @Hyperoptic please help we’re both supposed to working from home and internet down for 6hrs with no assistance

  • robfairchild92 BertF1 (@robfairchild92) reported

    @Hyperoptic Can you definitively tell us what is going on with your service in Heathy Wood, Copthorne? I make that 6 or 7 outages in the 8 months I’ve lived here.

  • loudmouthman A Witty Remark (@loudmouthman) reported

    hey @Hyperoptic the driver of your van TX21 TKN in Horsham this morning about 10minutes ago close passed me , a cyclist, gave me no pace at the lights and did not allow me time to set off. Not only dangerous driving but put you in my bad books for their behaviour.

  • christar123 christar123 (@christar123) reported

    @virginmedia aghhhh why’s your internet so crap! I pay £62 a month for this???? @Hyperoptic please hurry up and install I need you to get rid of the crap I’m suffering with.

  • DJGaryBaldy DJGaryBaldy (@DJGaryBaldy) reported

    @BrianGameyGamin @virginmedia I ditched them after 10 years of bad customer service I'm now with HyperOptic and I don't have anywhere near the outages I used to have. I've had 2 that I can think of in 16 months and one of them wasn't their fault.

  • dan_soe Dania (@dan_soe) reported from Worcester Park, England

    Hello @Hyperoptic our WiFi is still not working. I'm in Farnham GU9. Please can you update what's the current status. Thanks

  • PanJamGames Jacqueline (@PanJamGames) reported

    @no_name_964480 @virginmedia If its available in your area. Hyperoptic. They're the best Internet we've ever had. Both in service provided, and customer service. I seriously can't recommend them enough.

  • french_s_potato The French Sweet Potato (@french_s_potato) reported

    @Hyperoptic we haven’t had internet connection the whole day, tried to contact your customer service with no luck. Can you please solve the problem ASAP we work from home and cannot afford to lose a work day because of you!

  • BlitzerGirl BlitzerGirl (@BlitzerGirl) reported

    @RealTigz Had the same issues with them and I had the 1gb package. Would randomly cut out a few times a day. Moved to @Hyperoptic 1gb package , great service but usually only available in newer builds, even get better ping than I did with Virgin.