Hyperoptic

Hyperoptic Outage Report in Colchester, Essex, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Colchester, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Colchester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Colchester, Essex, England 02/11/2026 10:35

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • aferoz007 Asad Feroz (@aferoz007) reported

    @HyperopticCS I have still not received any response back from @Hyperoptic @HyperopticCS not sure at what age or year I’ll get response and my internet back poor at managing services

  • aferoz007 Asad Feroz (@aferoz007) reported

    @Hyperoptic Pathetic internet service, I’m without internet since last 6 days now and still no sign of engineer to come and fix it.. don’t believe on fancy words they’re rubbish @HyperopticCS

  • dixa91 deeksha (@dixa91) reported

    @Hyperoptic internet down. Any updates?

  • JesusFr Jesús Bracamonte (@JesusFr) reported

    I been calling @hyperoptic almost daily to get my service activated and yet again I have been given a 24 hours timeline to get an update. Worst call yet as they asking me to confirm the MAC address of the modem of which I have already send them a picture.

  • _laura_o_0 l (@_laura_o_0) reported

    @Hyperoptic can you explain why your customer service on a Friday and weekend is so diabolical? Waiting 40 minutes on webchat to speak to someone and still on hold on the phone waiting to speak to someone for nearly an hour now. Absolute joke!

  • lbrgamer_twitch LBRGamer (@lbrgamer_twitch) reported

    @HyperopticCS @Hyperoptic It’s coming to a point where after 9 days with no internet and still issues I may aswell switch.

  • thisleejones Lee Jones (@thisleejones) reported

    @HyperopticCS @Hyperoptic I’ve been trying to raise a complaint since end of August. Your support system appears broken entirely. Please could you assist?

  • PanX30 PX (@PanX30) reported

    @HyperopticCS @Hyperoptic your referral scheme does not seem to work and feedback on my emails on the issue

  • VUsheruk Victoria Perea-Usher (@VUsheruk) reported

    @Hyperoptic our internet is down in Acton. W3 postcode. Please fix, its been down for 60mins!!!

  • aferoz007 Asad Feroz (@aferoz007) reported

    Pathetic Customer Services by @Hyperoptic @HyperopticCS, I’m without internet since last 5 days and they promised Engineer will attend today 9am sharp. But still at 14:45 no sign of engineer at all and no one picking the phone up waited 50 mins on phone