Hyperoptic outages and service status in Colchester, England

Problems in the last 24 hours in Colchester, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Colchester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  pratap singh (@pratapsingh71) reported 5 minutes ago

  @Hyperoptic 30–45 mins on hold without connecting, emails ignored, tickets never closed. Customer service is non-existent. Yet auto-billing works flawlessly—even after disconnection. How do you justify running a business like this? Your business need some human in loop to survive

• 
  Kris (yes it's actually spelt with a K) (@kobraman88) reported 5 minutes ago

  @C9EmZ @virginmedia Quicker you move away from them the better, utterly useless overpriced scumbags, had nothing but issues with them for years then @Hyperoptic popped in my area after a few years of waiting and not looked back, cheaper, better quality and i sit on 5 ping (but im next to the hub)

• 
  Tracey Bird (@BirdTbird) reported 6 minutes ago

  @Hyperoptic our Internet is down in our apartments block. Can’t get anywhere with sorting it. Have tried the troubleshooting on your website. Hasn’t worked. Been down for half hr so far.

• 
  jess (@Jessicaah___) reported 11 minutes ago

  Hyperoptic is the WORST wifi ever

• 
  Janaka Abeywardhana (@janaka_a) reported 13 minutes ago

  @Hyperoptic position 158 in the telephone support queue!!! what a joke!

• 
  vsquad22 (@StainYNWA) reported 15 minutes ago

  @Hyperoptic Definitely not hyper reliable. London, NW10 has dropped to 2Mbps even though I paid for 1Gb. I've been on hold with tech support for 45 minutes and then the connection mysteriously drops out. Get it sorted for goodness sake! Cheap prices = poor service

• 
  Chad West (@ChadWestTweets) reported 16 minutes ago

  Just had @Hyperoptic installed last week. It randomly stopped working, apparently due to bad wiring The next engineer available is in six days Dog **** company, avoid

• 
  Janaka Abeywardhana (@janaka_a) reported 18 minutes ago

  @Hyperoptic we have an outage in E14 in our building. multiple residents including myself.

• 
  Wayne (@MrWayneyB) reported 19 minutes ago

  Anyone having issues with Hyperoptic Internet?

• 
  Tony Costanza (@BarryDavid69562) reported 19 minutes ago

  @Hyperoptic no internet and no updates for over 6 hours in WC1X 9HF - simply “hopefully it works soon”. What is going on - give your customers transparency on issues and estimated time of fix. This is unacceptable