Hyperoptic

Hyperoptic Outage Report in Colchester, Essex, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Colchester, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Colchester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Colchester, Essex, England 11/21/2025 23:55

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • HANCOCK_LOL HANCOCK (@HANCOCK_LOL) reported

    @CoachKybet @toobbroadband if they can manage to get it into london i’m literally willing to pay x5 the price, hyperoptic and communityfibre won’t cable my street because openreach and virgin media have some lease or some **** in my area

  • essam19891 abdulaziz (@essam19891) reported

    @Hyperoptic @UswitchUK Three weeks ago, the internet was down, and we contacted your company and they said we will send a broadband, and now a week, and the broadband has not been sent, and I am a student, and I could not study, and the problem was not resolved. What should I do.

  • ConorHDaly Conor Daly (@ConorHDaly) reported

    @hibernoanglais @bt_uk @Hyperoptic Proud SE1 Hyperoptic convert here, would never go back 🤌🏻

  • ssriram7 Sriram Sivaraman (@ssriram7) reported

    @Hyperoptic - Really let down by you guys as you could not send an engineer for the internet outage at LS2. It’s been an entire day without internet.I have been calling the whole day. Baffles me that none of your engineers even attempted to visit the property. Poor Service!!!

  • f_akca Fatih (@f_akca) reported

    Your network still don't give me IPv6 address. It is NOT related with my router or computer configuration. Your network routers/switches are not configured properly to provide IPv6. Can you please fix it? @Hyperoptic @HyperopticCS

  • SoundwaveXI Soundwave (@SoundwaveXI) reported

    @hibernoanglais @bt_uk @Hyperoptic I see nothing but negative posts around Hyperoptic and their service, despite offering a really attractive package. Their service area is also tiny. Worth some research.

  • sophiaranting Sophia (@sophiaranting) reported

    and now Whatsapp not working, @Meta did you catch whatever @Hyperoptic has today, or is it the other way around?

  • stephenmgeorge Stephen George (@stephenmgeorge) reported

    @Hyperoptic it is literally impossible to speak to you. Awful service.

  • Livy_Herring Olivia (@Livy_Herring) reported

    @Hyperoptic hi, my wifi has been down for four hours now. Please can someone message me so I can get an update? Thanks

  • AnandBrijraj Brijraj (@AnandBrijraj) reported

    @Hyperoptic we’ve recently moved into a new apartment. Already setup the box, selected the 24 month plan, provided the tenancy agreement and shared our bank details but still the service is inactive. Any resolution?