Hyperoptic outages and service status in Colchester, England

Problems in the last 24 hours in Colchester, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Colchester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  cache crab (@cachecrab) reported 5 minutes ago

  my internets been down for what feels like hours @Hyperoptic why

• 
  Darren Symons (@DarrenSym) reported 8 minutes ago

  @Hyperoptic Are there any outage issues? I’m in RM16 and none of my devices can connect to the internet - but my box has all its lights on!

• 
  Sonia Marsh (@SoniaMarsh49390) reported 9 minutes ago

  @Hyperoptic No internet at TW8 0AX following your maintenance today. Outage is now 8 hours and counting. When will it be fixed?

• 
  Paul Bailey (@PBailey71973) reported 11 minutes ago

  Hey @Hyperoptic, loved the service for several years and always had a good response on your portal. Now i have a connection problem, suddenly not allowed to report a fault on the portal and phone line busy - 10 min wait (plus all the questions) - how can i get my service back?

• 
  Liam Richards (@liam_richards) reported 13 minutes ago

  @KurtRobsonn @Hyperoptic 48 hours.... 😭 Remote working tomorrow should be fun. Compensation, it's something ridiculous like £10 a day after 48 hours no service after reporting it.

• 
  Iain Miller (@millimeep) reported 14 minutes ago

  @Hyperoptic internet has been down in Pimlico since yesterday evening, the last update was that an engineer was attending at 12:05 nearly 4 hours ago. What's happening?

• 
  Real Bonkers Tv (@tv_bonkers41301) reported 18 minutes ago

  @Hyperoptic taking appropriate action to address these service deficiencies.

• 
  Graham Hesketh (@Hesketh_GD) reported 20 minutes ago

  @Hyperoptic Your tech support is non-existent. No tech support on chat. No email. Only phone. Don't even have hold music! Just repeat same sentence saying "We are currently experiencing a higher than usual call volume" on every call. No choice but to hang up. Service very intermittent.

• 
  Stuart Hazeldine (@stuarthazeldine) reported 21 minutes ago

  @TheLionXB1 @Hyperoptic 3000 customers are down in NW & W London. A ‘Zayo link’ is down. A main Internet fibre highway, apparently, but one just used by Hyperoptic customers it seems. No idea when they’ll fix it.

• 
  James Nicholls (@jamesjnicholls) reported 24 minutes ago

  @stuarthazeldine @Hyperoptic 6pm! That's outrageous for an issue that has been going on since this morning