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Hyperoptic

Hyperoptic outages and service status in Colchester, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Full Outage Map
  • Hyperoptic generated 0 outage signals in the last 24 hours around Colchester, including 0 direct reports.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Colchester, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Colchester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

September 11: Problems at Hyperoptic

Hyperoptic is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • nmrbutch
    Lord Vader (@nmrbutch) reported

    @Hyperoptic Whats going on with your service, its been down for the second day now??

  • Jamieonthisday
    Jamie (@Jamieonthisday) reported

    @bt_uk signed up with you because of dreadful comms from HyperOptic yet 20 mins and counting on hold with you. Just as bad.

  • Slimothy_James
    Ryan šŸ¤  (@Slimothy_James) reported

    @MRKCT_ @Hyperoptic Been having my speeds drop as low as 0.2mbps for over 3 weeks now. Their support is useless and have been trying to gaslight me that it's an issue in the flat. Today they sent me an email saying it was fixed (funny how they never sent anyone to my flat) and now it's down again.

  • jammach
    šŸ³ļøā€šŸŒˆ Gavin Barrie šŸ³ļøā€šŸŒˆ &āœ‚ļøTQ+ (@jammach) reported

    @AussieBromo I pay Ā£35 in Scotland for 1gig down / 1gig Up from Hyperoptic. Your costs and speeds are shocking.

  • jammach
    šŸ³ļøā€šŸŒˆ Barrie (@jammach) reported

    @IainSankey @virginmedia Iā€™m with @Hyperoptic who apart from one outage because of equipment failure have been very good. They are regional unfortunately and not universally available. Always good to shop around, especially with providers who supply synchronous fibre connections - eg download and upload speed the same.

  • missnelka
    š™°ššššššŠ š™“šš• šššš˜šš’. (@missnelka) reported

    Congratulations on winning the worst staff ever award @Hyperoptic, extremely poor customer support and terrible service.

  • Cordeliassmile
    Cordelliassmile (@Cordeliassmile) reported

    @Hyperoptic Iā€™m in Sheffield and your internet has been down for nearly 24 hours now. Your website is also down. What compensation is going to be offered to affected customers?

  • AhnafAMahmud
    Ahnaf Mahmud (@AhnafAMahmud) reported

    Hyperoptic down again. All lights green but no internet!

  • Inadvertantview
    Metal Nana (@Inadvertantview) reported

    @1Nicdar Like you, I don't qualify. I stopped buying dental insurance after I needed an implant that after insurance still cost 10k about 5 years ago. Never again. Same with vision care and I'm hyperoptic. This is the first year I let the health insurance lapse. I guess we shall see.

  • Kazza1144
    Kazza (@Kazza1144) reported

    Internet down, chat bots don't work weekends šŸ™„ so on hold to provider for over half hour @Hyperoptic not acceptable!