Hyperoptic

Hyperoptic Outage Report in Colchester, Essex, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Colchester, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Colchester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Colchester, Essex, England 02/23/2026 04:50

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • Satty7 Satty Lola (@Satty7) reported

    @HyperopticCS @Trustpilot @Hyperoptic I’ve had 6 months of stress and now you’ve decided to send me a new router…the customer service has been shocking and this costs me a small fortune every month.

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @papafuzzz @Hyperoptic Liam, we're extremely sorry for the inconvenience. We have multiple teams working on the issue and you will be aware when we restore the connection.

  • thomaspurchas Thomas Purchas (@thomaspurchas) reported

    @Benjojo12 don’t suppose you know someone at @Hyperoptic how can help me figure out why their core network has started refusing to give my router an IPv6 prefix? Their CS won’t even look at because their provided router works

  • OliverJHaslam Oliver Haslam (@OliverJHaslam) reported

    @Ricker666 That UL is impressive. That seems to be what lets everyone down — I think Hyperoptic does synchronous gigabit down south, but I might be remembering wrong. I now get a paltry 50-ish

  • papafuzzz Liam (@papafuzzz) reported

    @HyperopticCS @Hyperoptic I called your support on Thursday, was told they would call me back with some real information on what the issue was that has left me without service for 6 days was, almost at 8 days and I haven’t had that information. Looking forward to seeing the autocomp payments…

  • Elliotth30 Elliott Hall (@Elliotth30) reported

    @Hyperoptic yet again another outage at SE15 6 ... UK's most unreliable network.

  • nightbussteve Steve Erskine (@nightbussteve) reported

    @Hyperoptic But the price you pay is zero support and no customer service.

  • MrSaints Ian L. (@MrSaints) reported

    Anyone else having internet problems? Maybe on Hyperoptic?

  • Chesterontheweb Chester on the Web (@Chesterontheweb) reported

    @DawnieDove @DrewWildgoose According to information from Ofcom Shell Energy have Not signed up to pay Compensation for Poor and Loss of Service. But the major broadband providers who have signed up, include BT, Hyperoptic, Sky, NOW Broadband, TalkTalk, Virgin Media and Zen.

  • Marabyte_ Hugo Nogueira (@Marabyte_) reported

    @DominicTarason @dark1x I’m with @Hyperoptic and have +900Mbit up and down on the 1Gbit package. I get around 800Mbits when downloading from steam, epic store around 500.