Hyperoptic outages and service status in Colchester, England

Problems in the last 24 hours in Colchester, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Colchester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  umang shankar (@Umangshankar) reported 4 minutes ago

  Horrible service @Hyperoptic at WD3 straight 2 days of losing work, whose going to pay for it? Follow Up 1 of 1

• 
  stewart (@stewartone1) reported 12 minutes ago

  @Hyperoptic Any chance you guys can answer your phone line or chat or emails?!? Very poor customer service!!

• 
  Paul Thompson (@tommo_68) reported 13 minutes ago

  @Hyperoptic When the internet is down though you cannot switch.

• 
  Niman (@OlaminiranA) reported 15 minutes ago

  @Hyperoptic Deeply disappointed by the way Hyperoptics handled my account today. I was given misleading information by a member of staff, which left me feeling deceived. Customers deserve honesty, transparency, and better service than this.

• 
  πι (@TheThreepoint14) reported 23 minutes ago

  @Hyperoptic “keeping your network super fast” should not be done at our expense . For the gazilionth time you do maintenance and shutting down of services ( 2 hours this time ) during working hours . “Informed you so you can find alternatives” is not acceptable

• 
  ᴄᴍ. (@charliemensah) reported 25 minutes ago

  I might have to cancel this @Hyperoptic account.

• 
  Darren Symons (@DarrenSym) reported 25 minutes ago

  @Hyperoptic Are there any outage issues? I’m in RM16 and none of my devices can connect to the internet - but my box has all its lights on!

• 
  andygarrick1269 (@andygarrick1269) reported 26 minutes ago

  @Hyperoptic LS16 constantly dropping off all evening, didn't have a problem for 3 years and its been a nightmare for.the last week! Please sort it out.

• 
  Alex Nixon (@alexnixon_uk) reported 31 minutes ago

  Naively thought @Hyperoptic was a pretty cool but nope, you automatically roll onto a terrible value plan and are forced into a tedious back-and-forth chat with customer service to change. I'm sure it makes financial sense but man that's a scummy approach to making money

• 
  Stu (@subzee_) reported 31 minutes ago

  Hyperoptic is down 👍