Hyperoptic Outage Report in Colchester, Essex, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Colchester, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Colchester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (74%)
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Wi-fi (13%)
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Total Blackout (11%)
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E-mail (2%)
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TV (1%)
Community Discussion
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Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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ADK
(@a_d_k_80) reported
@Hyperoptic Internet has been down for hours!!
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jackie weaver
(@AuroraNiav) reported
@Hyperoptic I’ve called, emailed and DM’d you about my connection going down and accessing compensation and haven’t had any meaningful response in 2 days. Is this a concerted effort to stop people getting their compensation? …is that legal? 🤔
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HyperopticCS
(@HyperopticCS) reported
@AuroraNiav @Hyperoptic We are sorry to learn you haven't yet heard from our support team Aurora, please note they are overwhelmed with requests, but they always ensure that all are handled in due time and noted on your account. We will send you a direct message to offer an alternative.
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bbinlonduan
(@bbinlonduan) reported
@Hyperoptic what is going on with you guys? The internet constantly disconnected. Engineer came today and change the port of the building. He told us to wait 2 hours and get update via customer service. Contacted CS after 2 hours via chat and i get disconnected all the time from.
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HyperopticCS
(@HyperopticCS) reported
@josephwarnett @Hyperoptic Hello Joseph, even though we are terribly sorry to hear about this, you should know that it only happens when there is a major infrastructural issue, which we are doing our best to properly resolve it. We are providing more updates in our DMs now.
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HyperopticCS
(@HyperopticCS) reported
@CindySughrue @Trustpilot @Hyperoptic Heya Cindy! While this is an unfortunate set of events leading to undesired experiences with some of the customers, it is certainly not a representation of the majority of our customer's experiences as the other 5 star reviews show. Our DMs are opened!
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D3@dp0ny 🇺🇦
(@D3dp0ny1) reported
Do not repeat do not use @Hyperoptic @HyperopticCS one weeks outage no updates useless customer services who knows very little about anything when pushed. Worse than BT and that's says something... Appalling
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Apurv Parashar
(@ParasharApurv) reported
Hi , my connection (St. John’s wood, London) has been down for 24 hours. No response on phone, chat, email and twitter DM from Hyperoptic so far. This is hardly 24/7 support ! Can you please get back to me ? @HyperopticCS
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America Mappilai
(@AmericaMapillai) reported
Hello @Hyperoptic why do I need to pay more as a existing customer to renew? I missed the deadline and reached out and got charged more than what you offer new customer. Is this fair #hyperoptic @HyperopticCS
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The Lemon Man
(@TheLemonMan9) reported
@Hyperoptic dog **** utter dog ****