Hyperoptic

Hyperoptic Outage Report in Colchester, Essex, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Colchester, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Colchester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Colchester, Essex, England 01/10/2026 19:15

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Total Blackout (14%)

    Total Blackout (14%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • CrowsAndSmoke MetalMinxtress (@CrowsAndSmoke) reported

    I left Sky Broadband after 20 years to go with Hyperoptic (who was already installed into my new home, by the developers) Now im just feeling stupid and left with the worse Internet ever for two years. I just want my boyfriend back 😭

  • Maria59914 Marian (@Maria59914) reported

    @Steven_James1 @Hyperoptic Their expansion has led to serious customer service failures. The number of 1* reviews on TrustPilot for this month alone accompanied by exceptionally detailed reviews of the level of failure is a warning sign. As of today after less than 4 weeks I am facing the worst experience

  • Defrauded_Youth K🪿 (@Defrauded_Youth) reported

    @Hyperoptic So no reward for customer loyalty then?!’ And a 2 tier system. This is such poor practice, not to mention unethical, and disadvantages vulnerable customers. I will take my business elsewhere, you are not competitive.

  • moonjuiceguy Moon Juice (@moonjuiceguy) reported

    @Hyperoptic Your service is beyond poor!!! All I want to do is change address and keep your service with the same pricing. Why have I been on hold for 35 minutes just to get through to somebody?! Awful.

  • mihirmodi Mihir (@mihirmodi) reported

    @Hyperoptic Hey, why don't you guys allow one-click cancel or downgrade from your site? You can let me upgrade or sign up with the click of a button! But to cancel I have to go through your support? Very shady!

  • KorporateKane Kane (@KorporateKane) reported

    @Hyperoptic I have contacted your complaints team 4 times with no response and am having my price raised again. I urgently need support. These issues have been going on for weeks. How can I get this resolve ASAP?

  • DaveeeeA Dave (@DaveeeeA) reported

    @Hyperoptic no service, day 2, can't get through to you, worst company ever. This will be your typical reply, DM us. Don't go with this company!

  • joemakin86 Joe Makin (@joemakin86) reported

    @Quiggybruhhhh Hyperoptic? Been haveing issues recentally to

  • haych13_ Haych (@haych13_) reported

    Over 5 hours and still down, no ETA on a fix. Come on @Hyperoptic, do better.

  • haych13_ Haych (@haych13_) reported

    @Hyperoptic both yesterday and now today the Internet is down? I WFH, I need Internet! No eta on the Network Status dashboard, and you charge me £55 for this?!