Hyperoptic

Hyperoptic Outage Report in Colchester, Essex, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Colchester, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Colchester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Colchester, Essex, England 01/09/2026 17:35

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Total Blackout (14%)

    Total Blackout (14%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • DomLip94 Dominic Lipscombe (@DomLip94) reported

    @CBobblers1878 Hyperoptic if you can get it. Paying £30 a month for 500 up & down. Just done a test then and it's 425 Down 543 Up at the min

  • tetasszn . (@tetasszn) reported

    @HyperopticCS @Hyperoptic how long is your wifi down in Nottingham? I wfh and this is a massive inconvenience

  • breidobrien Breid O'Brien (@breidobrien) reported

    Now on day 16 of no internet service whatsoever from @Hyperoptic & still haven’t got to the bottom of why my previous two tweets on this subject disappeared for @Twitter. Perhaps @HyperopticCEO may like to comment. #unhappycustomer

  • _LewisReid_ Lewis... (@_LewisReid_) reported

    @axel__tv @RealTigz @Hyperoptic I can second that. I pay for 500mbps up and down and I get the full 500. And that’s for only £28 a month. Great customer service and faultless performance! I’m in Hampshire though with fttp so you would have to check your area

  • JacobSTBriggs Jacob Briggs (@JacobSTBriggs) reported

    @Hyperoptic hi, support sent me an offer about a discount for a 12 month contract... I replied but seems I have been charged full price. How can I get this fixed (12m contract March->March)?

  • jfh89uk James Hill (@jfh89uk) reported

    @Hyperoptic we’ve had no internet for the past hour, are you able to confirm how to fix this please? I’ve tried turning off/on again with no success.

  • fernandoalex Fernando Alex (spanta) (@fernandoalex) reported

    @hyperoptic @hyperopticcs internet is down at w13, is there a issue in the area?

  • MFDMLL Mike.D (@MFDMLL) reported

    @Hyperoptic I has one of your engineers install my line into my flat today & I would like to say how impressed I was with this guy and his customer service. He is an asset to your organisation. Extremely informative & polite. Please make sure he gets recognised for this.

  • fulhamnonny Rhi (@fulhamnonny) reported

    @Hyperoptic @HyperopticCS My internet has been down since 03:50 Wednesday morning. That’s more than 2 days. When can I expect it to be back up? I have a job to do and uni work to hand in. Using my mobile data just isn’t cutting it.

  • katherinelovell Katherine Lovell (@katherinelovell) reported

    @Hyperoptic the wifi has been bad for 2 days now. It keeps buffering & the quality is particularly bad. Have had to put my phone on 5g to send this tweet. Please help.