Hyperoptic

Hyperoptic Outage Report in Colchester, Essex, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Colchester, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Colchester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Colchester, Essex, England 11/24/2025 07:40

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Total Blackout (14%)

    Total Blackout (14%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • Vsky_GNR Vsky_B (@Vsky_GNR) reported

    @MartinSLewis My sister in Glasgow was with Plusnet they never haggled about the price she's now with Hyperoptic for £25 a month she gets 1GB hyper fast download speed against 65 megabytes download speeds of Plusnet and they were charging £36 a month on fibre to the cabinet FTTC connection

  • haych13_ Haych (@haych13_) reported

    @Hyperoptic both yesterday and now today the Internet is down? I WFH, I need Internet! No eta on the Network Status dashboard, and you charge me £55 for this?!

  • Dejdzero Dejdzero 💛💙TAG (@Dejdzero) reported

    @Hyperoptic guys at 2pm you say all is fix but is not ... Leeds LS7 1BH is nightmare... Speed 30mb/s

  • joemakin86 Joe Makin (@joemakin86) reported

    @Quiggybruhhhh Hyperoptic? Been haveing issues recentally to

  • karim46665438 karim (@karim46665438) reported

    Can someone in @Hyperoptic pls explain why their service is so bad and 2 engineers don’t even know how to make the system work. I don’t recommend at all

  • mofei_cheung Mo Fei Cheung (@mofei_cheung) reported

    @Hyperoptic can u look at the service in area PR26? The connection keeps cutting in and out every few minutes! Thank you

  • Abu_Haneefa2 Abu Haneefa (@Abu_Haneefa2) reported

    @Hyperoptic have finally followed the herd and now have started to increase their prices on a yearly basis and by £3! And they won't even offer the prices online because I aint a new customer! How sad after 7 years of being with them.

  • rbhalla_ Roshan (@rbhalla_) reported

    @Hyperoptic why do my tickets requesting technical support get closed without an answer? It's been over 2 weeks and I'm struggling to get a response from support even with new tickets.

  • MeditatingLemur Andy Fraser (@MeditatingLemur) reported

    At this rate, the @Hyperoptic hold music is going to make it to my Spotify wrapped. Absurdly poor. 5! FIVE! Days now with no internet having torn up my front steps to fit it and after all that, leaving it a mess with tonnes of exposed wires and wobbly flags.

  • DonnaMoakes Donna (@DonnaMoakes) reported

    @_tillymae_ @Hyperoptic Had no service for days - will ho out if business soon no doubt especially since the debts last year the restructuring clearly is failing