Hyperoptic

Hyperoptic Outage Report in Colchester, Essex, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Colchester, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Colchester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Colchester, Essex, England 12/13/2025 13:40

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • O_Golf Chris M.E (@O_Golf) reported

    @Hyperoptic can’t provide broadband at my new address… but still want £120 to let me leave. Charging customers for YOUR failure to deliver a service is beyond a joke. Predatory, shameless, and disgusting.

  • Mo49083547 Mo (@Mo49083547) reported

    @Hyperoptic Horrible service. I just joinned a month ago and now to fix the issue, i need to wait for an engineer to come in 4 days time. Horrible service

  • Mo49083547 Mo (@Mo49083547) reported

    @Hyperoptic horrible service. I just joinned a month ago and now to fix the issue, i need to wait for an engineer to come in 4 days time. Horrible service

  • SLarhorn Sarah (@SLarhorn) reported

    @Hyperoptic what am I paying for? No internet connection for 3 days. I called customer service and they said engineer will be coming on Thursday. So that’s 6 days without wifi/internet. I’m switching back to BT since this is the 2nd time this has happened to me. #hyperoptic

  • xenom0rph09 Xenomorph (@xenom0rph09) reported

    @Hyperoptic Are you not even upgrading your network beyond 1GB? Everyone else is going faster and your stuck. I cant even get full 1GB on wired on your 1gb package. I only get 700mb...

  • DannyHilldrup Danny Hilldrup (@DannyHilldrup) reported

    @Hyperoptic 👋🏼 I raised a ticket last weekend to change my home address and I'm no further along, no response and without WiFi 🥲 the live chat assured me this is in a queue.. as a long-term customer I know the self serve portal functionalities were *previously* impressive 😕

  • joec0123 Joe (@joec0123) reported

    @Hyperoptic your service is down again, second time in less than a month

  • MASARIwot The Onion Time (@MASARIwot) reported

    @Hyperoptic Terrible service, completely degrading over years

  • TasP IaMtHeWiNneEr (@TasP) reported

    @Hyperoptic trying to use the live chat but it is saying 48 minutes to get an agent? Is that the wait for a live chat (im guessing this is wrong) #hyperoptic #support

  • tomek_london Tomek (@tomek_london) reported

    @Hyperoptic loss of service yet again. 8th time since I moved here in July. Now I’m 36th in your queue. Not even one week since the last outage.