Hyperoptic

Hyperoptic Outage Report in Colchester, Essex, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Colchester, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Colchester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Colchester, Essex, England 03/18/2026 00:35

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • tas5ss 🕷️ (@tas5ss) reported

    @Hyperoptic can you guys actually pick up the phone, its like someone took a **** on my router the way its so poor ffs

  • reaghanreilly Reaghan Reilly (@reaghanreilly) reported

    @Hyperoptic very keen to complete my order but your website won’t let me! Spent hours in a phone Q and no reply! Help, please!

  • helli_1209 Harriet (@helli_1209) reported

    @Hyperoptic I’ve had no internet for 24 hours, tried to live chat but it’s not working. Please can you help?

  • LL_8181 JJ (@LL_8181) reported

    @HyperopticCS @Hyperoptic your customer care service is a shame. It’s been over a week I’ve signed up for your services and till date, I’ve been unable to use your wifi. This is terrible tbh

  • Livelifelovely Spursonly (@Livelifelovely) reported

    @Hyperoptic day 5 without internet connection. I have now received an email that says they cannot give me an update or estimated time. Didn’t offer any help or advice either. I’ve taken money out of my pocket and had to take holiday as I can’t wfh any longer

  • 0x564A Vikash Jha (@0x564A) reported

    @Hyperoptic it takes around 30 minutes to speak to your customer service. You need to think about this

  • Suto_SasaTTV Suto_Sasa 🥳(Road to Partner)🥳 (@Suto_SasaTTV) reported

    @virginmedia Also why is @Hyperoptic offering 1Gb Upload and Download and @virginmedia only has 30+ upload? What happened to staying ahead of the competition? After 10+ years this uploading issue maybe the shove that pushes me away from virgin 😭

  • d_ramneek Ramneek D Singh (@d_ramneek) reported

    Day 5 of no internet and waiting over 1 hour to be connected to customer support! Connect to live chat? It says it's closed @Hyperoptic E1 region

  • zoltankjr Zoltan Kiss (@zoltankjr) reported

    @Hyperoptic Service installation date 6 September 2022, still no service. Any plans to fix this?

  • ambaracharya123 Ambar Acharya (@ambaracharya123) reported

    @Hyperoptic Team, I am a user and whenever there is an outage in my area (G312HB), you guys take ages to fix it. Last time when it went on Friday Morning, it got fixed on Monday Morning. Who the hell would take 3 days to fix an issue ??? Classic example of your POOR SERVICES !!!