Hyperoptic

Hyperoptic Outage Report in Cambridge, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Cambridge, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Cambridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Cambridge, England 12/07/2025 01:10

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (1%)

    E-mail (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • erossiniuk Henry (@erossiniuk) reported from Wandsworth, England

    @Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?

  • lomadia Hannah Rutherford (@lomadia) reported

    @lionheartx10 was gonna ask about you updating things but I see it's across machines - this MAY be a node error which is out of everyone's hands until they fix it. Hyperoptic SHOULD be able to help traceroute.

  • ssriram7 Sriram Sivaraman (@ssriram7) reported

    @Hyperoptic - Weekend service is appalling and now I will have to change my plan to go to office tomorrow for weekend support as I work in IT.

  • lionheartx10 Lionheartx10🇬🇧 (@lionheartx10) reported

    @lomadia I’m with Hyperoptic. 1000 down and up only had this issue start in the past 2 weeks. Previously had 3/4 months of perfect streams

  • i_am_pravish Pravish Vijayan (@i_am_pravish) reported

    @Hyperoptic @HyperopticBuild @Hyperoptic . Has anyone else faced this bad service?

  • lionheartx10 Lionheartx10🇬🇧 (@lionheartx10) reported

    @lomadia Yeah I’ve tried on my main pc, editing pc. Even rigged up a 2 pc setup to see if that helped but still the same issue. Ok I’ll ask if Hyperoptic can run a traceroute

  • eileenhawkes Hawkes (@eileenhawkes) reported

    @CommunityFibre Ive been holding on for Customer Service to answer for 1:07:46 and counting. Do you care answer? Or shall I go direct to Hyperoptic who were at my door earlier?

  • essam19891 abdulaziz (@essam19891) reported

    @Hyperoptic Three weeks ago, the internet was down, and we contacted your company and they said we will send a broadband, and now a week, and the broadband has not been sent, and I am a student, and I could not study, and the problem was not resolved. What should I do.

  • sophiaranting Sophia (@sophiaranting) reported

    @Hyperoptic never thought I'd be left without internet in London, so thanks for that, will be switching to @bt_uk asap. You will also be compensating me for my @ThreeUK bill because I have no choice but to hotspot my phone in the meantime.

  • GavPercyPhoto Gavin Percy (@GavPercyPhoto) reported

    @Hyperoptic we’ve lost internet at RG30 1ES. Any connection issues in the area that you’re aware of?