Hyperoptic

Hyperoptic Outage Report in Brighton, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Brighton, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Brighton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Brighton, England 12/12/2025 18:10

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • MeadowcroftRob Robert Meadowcroft (@MeadowcroftRob) reported

    @Hyperoptic ... it's more than an hour since I sent as requested via DM, post code and address. Still no formal reply. No indication when service will be restored. No WiFi since Thursday night, 11/8 @ValMRotherhithe

  • usman015 Usman (@usman015) reported

    @Hyperoptic Now up to 17 days with no internet service still no one has called to explain the problem or how this is going to get resolved!!!!!

  • ingotism69 LG (@ingotism69) reported

    9. #Hyperoptic Customer services escalated internally to internal Network Management as they are not receiving updates, therefore unable to really assist us as customers

  • Char86855647 Char (@Char86855647) reported

    No internet at all since Friday in Rotherhithe! @Hyperoptic I called on Saturday for an update and your staff said they didn’t know what was going on. Fix this soon or myself (any many others in my building) will be finding a new internet provider this week!!!

  • jimmy2342343222 jimmy2342343222 (@jimmy2342343222) reported

    @HyperopticCS Hi! I’m having some issues with ping drops from my hyperoptic router to 8.8.8.8 so presumably something is unhappy with my connection, can you assist me? Support ticket: 2436639

  • JustGloow JustGloow (@JustGloow) reported

    @HyperopticCS I haven’t had internet since 7pm today and the same thing happened within two weeks ago and I didn’t have internet for 27 hours hyperoptic fix this!!!!!!

  • jspencer_1 James Spencer (@jspencer_1) reported

    @TRealSlimJadey @Hyperoptic @Hyperoptic when you actually gonna help?

  • GerardStryker Gerard Stryker (@GerardStryker) reported

    @reddevil160 @TRealSlimJadey @Hyperoptic Absolute shambles. Should be ashamed of themselves. This has happened countless number of times now yet still no help or support.

  • ingotism69 LG (@ingotism69) reported

    7. #Hyperoptic Customer Services admitted they are not receiving updates from engineers (as advised by Customer Services)

  • Niall_McCann Niall McCann (@Niall_McCann) reported

    Tried to order @Hyperoptic in June: repeat fail. Took them to 25July (+old ISP cut off) to realise need freehold say-so to install (granted 26July) +offer mobile WiFi (never received). Was just asked to "register order interest". In 11days I can rejoin old ISP as new customer