Hyperoptic

Hyperoptic Outage Report in Brighton, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Brighton, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Brighton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Brighton, England 12/03/2025 17:45

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Total Blackout (16%)

    Total Blackout (16%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. E-mail (1%)

    E-mail (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @josephwarnett @Hyperoptic Hello Joseph, even though we are terribly sorry to hear about this, you should know that it only happens when there is a major infrastructural issue, which we are doing our best to properly resolve it. We are providing more updates in our DMs now.

  • SettaSoeyono Manoreh Soeyono (@SettaSoeyono) reported

    @HyperopticCS @Hyperoptic I’ve contacted your Helpdesk via web chat several times over the past week and they have no meaningful updates, very poor.

  • D3dp0ny1 D3@dp0ny 🇺🇦 (@D3dp0ny1) reported

    Do not repeat do not use @Hyperoptic @HyperopticCS one weeks outage no updates useless customer services who knows very little about anything when pushed. Worse than BT and that's says something... Appalling

  • pharmthorrun Pharmacist/Lawyer Thorrun MRPharmS (@pharmthorrun) reported

    Dear @Hyperoptic you keep saying you will come and fix my internet but you haven’t yet and people (yes multiple!) send me horrible messages if I don’t reply in a certain time period (I don’t know what that period is.) So please can you hurry up 🙏🏽

  • Ccynica Ccynical (@Ccynica) reported

    @Hyperoptic Your customer service is disgusting, taking 10 years to reply I have no internet because of your slow incompetent service @HyperopticCS

  • TheLemonMan9 The Lemon Man (@TheLemonMan9) reported

    @Hyperoptic dog **** utter dog ****

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @AuroraNiav @Hyperoptic We are sorry to learn you haven't yet heard from our support team Aurora, please note they are overwhelmed with requests, but they always ensure that all are handled in due time and noted on your account. We will send you a direct message to offer an alternative.

  • ViscountMonte Monte (@ViscountMonte) reported

    @Ccynica @Hyperoptic @HyperopticCS Agreed, I sent them a DM as requested and just received a generic brush off with no ETA of resolution. Given the issue and experience the 24/7 support appears to be a myth.

  • ViscountMonte Monte (@ViscountMonte) reported

    @Hyperoptic A hyperoptic engineer visited to mend an intermittent internet today. This evening I now have zero internet, the 24/7 support line is not answering and the vm box is full…..!!

  • StruttRobin Robin Strutt (@StruttRobin) reported

    @Hyperoptic When will there be an ETA on the outage in London? Its been 48 hours now and no news on when it will be fixed?