Hyperoptic outages and service status in Bournemouth, England

Problems in the last 24 hours in Bournemouth, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Bournemouth, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  SmileyGFace (@SmileyGFace1) reported 3 minutes ago

  @Hyperoptic Your post states that I can contact Customer Support via the online chat but when I try, I get an everlasting waiting to respond signal. I can see how embarrassing it is for your lack of customer support to be advertised on social media. Not a good advert, is it?

• 
  Donato Capitella (@dcapitella) reported 7 minutes ago

  @Hyperoptic having another outage within 1 month ...

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 9 minutes ago

  Day 3 with no service…… I think @Hyperoptic have finally beaten me, I have no fight left! @donedgley1

• 
  Tracey Bird (@BirdTbird) reported 11 minutes ago

  @Hyperoptic well another outage again in a matter of weeks. What’s going on???

• 
  Tweets AHT (@TweetsAht) reported 12 minutes ago

  @Hyperoptic why has a 14 minute wait time for an agent turned into a 30 minute wait. New customer here and I'm thinking I should cancel my order

• 
  Ash 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇨🇼 (@theashrb) reported 12 minutes ago

  @real_amos @GuthixMoney This is the thing, they all appear to be amazing for the first year or two then they go to **** 😭 this is what happened to me with Hyperoptic

• 
  Sharon Murray (@SharonM68999167) reported 15 minutes ago

  @hyperoptic Network down most of the day w2 a update would be good 4th time in 8 weeks How can people work from home ! #hyperoptic

• 
  Davdra (@pdavdra) reported 16 minutes ago

  @Hyperoptic why do you insist on doing your maintenance work during working hours? Causes major issues with working arrangements!

• 
  Neil (@NRManc) reported 22 minutes ago

  Logged a formal complaint about breach of GDPR with @Hyperoptic and after a 3 week delay I receive an AI generated response (which can’t even figure out my name) which pretty much says we have no idea who you are so **** off. Appalling

• 
  Daidai (@daisdaisbaby) reported 22 minutes ago

  @Hyperoptic My service has not activated for a week due to your technical issue. How long should I wait?