Hyperoptic

Hyperoptic Outage Report in Bournemouth, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Bournemouth, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Bournemouth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Bournemouth, England 01/19/2026 22:50

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (13%)

    Total Blackout (13%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • ViscountMonte Monte (@ViscountMonte) reported

    @Hyperoptic A hyperoptic engineer visited to mend an intermittent internet today. This evening I now have zero internet, the 24/7 support line is not answering and the vm box is full…..!!

  • Ccynica Ccynical (@Ccynica) reported

    @SettaSoeyono @HyperopticCS @Hyperoptic Yes very slow customer service, their service is sooooooooo bad and slow.

  • 1henryw Henry Walter (@1henryw) reported

    @Hyperoptic @HyperopticCS I have no Internet in the hounslow area. I need Internet for work. Can you tell me what the issue is please?

  • CarmanDominic dominic carman (@CarmanDominic) reported

    @JamesTurner37 @virginmedia Similar issues in SE London. No experience of hyperoptic, but Virgin Media's excuses cause hypertension...

  • Ccynica Ccynical (@Ccynica) reported

    @Hyperoptic Your customer service is disgusting, taking 10 years to reply I have no internet because of your slow incompetent service @HyperopticCS

  • JamesTurner37 James Turner QC (@JamesTurner37) reported

    My @virginmedia broadband in SW London has been down for most of the past few days and it seems to be impossible to discover what’s going on. The uncertainty of knowing whether I can WFH or not over the weekend is infuriating. Does anyone out there have experience of Hyperoptic?

  • SettaSoeyono Manoreh Soeyono (@SettaSoeyono) reported

    @HyperopticCS @Hyperoptic I’ve contacted your Helpdesk via web chat several times over the past week and they have no meaningful updates, very poor.

  • replytomorons BarkingMonkey (@replytomorons) reported

    @Hyperoptic should be using Aleksa N as a consultant to teach their training staff how customer service should be done. It shouldn't have taken me so long to get through to someone like him.

  • replytomorons BarkingMonkey (@replytomorons) reported

    After 3 frustrating days dealing with @Hyperoptic customer services, I finally got to talk to the amazing Aleksa N in Serbia. Not only was he able to fully explain the situation, he was clearly being honest, which was appreciated above all else 1/

  • D3dp0ny1 D3@dp0ny 🇺🇦 (@D3dp0ny1) reported

    @Hyperoptic massive outage 4 days no internet no updates. When you call the customer service team they barely know their own names. You are failing your customer services teams and you are failing your customers so poor its beyond a joke