Hyperoptic outages and service status in Bournemouth, England

Problems in the last 24 hours in Bournemouth, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Bournemouth, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Graham Hesketh (@Hesketh_GD) reported 6 minutes ago

  @Hyperoptic Your tech support is non-existent. No tech support on chat. No email. Only phone. Don't even have hold music! Just repeat same sentence saying "We are currently experiencing a higher than usual call volume" on every call. No choice but to hang up. Service very intermittent.

• 
  Kurt Robson (@KurtRobsonn) reported 7 minutes ago

  Got through to @Hyperoptic, biggest network outage ever apparently. They can’t provide any timeframe for reconnection but said they hope it’s fixed within ‘48 hours.’ Surely we need compensation if this lasts longer than a few hours wtaf

• 
  Tia (@justforumrah) reported 15 minutes ago

  @Hyperoptic have the absolute WORST customer service, no wifi for 3 days now - engineer did not turn up and they are not allowing us to rebook an engineer till they find out why. Incredibly hard to get through to them on the phone in the first place - do not recommend.

• 
  Ronald Anthony (@anth64369) reported 17 minutes ago

  @Hyperoptic probably one of the worst experiences we’ve been having after getting these guy!!! No customer support, no clue what’s wrong and we’ve been waiting for days now.

• 
  babycakes (@Ry0hitan) reported 18 minutes ago

  @FourthStreetDan @Hyperoptic Ahh city wide issue - bunch of scumbags should be ashamed of themselves

• 
  Daidai (@daisdaisbaby) reported 21 minutes ago

  @Hyperoptic My service has not activated for a week due to your technical issue. How long should I wait?

• 
  Darren Symons (@DarrenSym) reported 21 minutes ago

  @Hyperoptic Are there any outage issues? I’m in RM16 and none of my devices can connect to the internet - but my box has all its lights on!

• 
  ZombieRodeo! (@ZombieRodeo) reported 23 minutes ago

  @Hyperoptic Any news on the internet outage at Brighton Marina… You said an engineer is on his way and will be in the area at 10:30am to fix it, it’s now 2pm and nothing, I haven’t seen a single engineer anywhere!

• 
  Char_B (@beau_belle7) reported 25 minutes ago

  @Hyperoptic what the hell is going on? Internet has been down for 10 hours so far today. This is the second time in the space of a couple months. I hate that I renewed my contract with you for another 24 months only a few months ago. This is diabolical!

• 
  Zoltan Csorba (@Csorba1Csorba) reported 26 minutes ago

  @Hyperoptic Ongoing outage since 11:30 yesterday at E3 4RW. Still no service or updates after almost 24 hours. Please investigate and provide an ETA.