Hyperoptic

Hyperoptic Outage Report in Billingham, Stockton-on-Tees, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Billingham, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Billingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Billingham, Stockton-on-Tees, England 01/29/2026 11:15

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Wi-fi (12%)

    Wi-fi (12%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • PanX30 PX (@PanX30) reported

    @HyperopticCS @Hyperoptic your referral scheme does not seem to work and feedback on my emails on the issue

  • JesusFr Jesús Bracamonte (@JesusFr) reported

    I been calling @hyperoptic almost daily to get my service activated and yet again I have been given a 24 hours timeline to get an update. Worst call yet as they asking me to confirm the MAC address of the modem of which I have already send them a picture.

  • iam_MaryMiller Mary Miller (@iam_MaryMiller) reported

    @Hyperoptic once again no reply from my message , no router and disgusting customer service!

  • The_Wrath_of_Ra The_Wrath_Of_Ra (@The_Wrath_of_Ra) reported

    @Hyperoptic your referral scheme does not seem to work and feedback on my emails on the issue

  • aferoz007 Asad Feroz (@aferoz007) reported

    @HyperopticCS I have still not received any response back from @Hyperoptic @HyperopticCS not sure at what age or year I’ll get response and my internet back poor at managing services

  • JesusFr Jesús Bracamonte (@JesusFr) reported

    Hey @Hyperoptic @HyperopticCS do you have any updates on my activation? Is been almost a whole week since you where due to enable my connection. The support experience has been super poor as well everytime I call I get a 24-48 hours timeline for the problem to be fixed.

  • KrongCapital Krong Capital (@KrongCapital) reported

    @Hyperoptic Internet is down in central london. Need fixed ASAP.

  • aferoz007 Asad Feroz (@aferoz007) reported

    @Hyperoptic Pathetic internet service, I’m without internet since last 6 days now and still no sign of engineer to come and fix it.. don’t believe on fancy words they’re rubbish @HyperopticCS

  • ako_essex kwaku Akoto 🇬🇭 (@ako_essex) reported

    @Hyperoptic are ruining my first London derby in my own home. Why is my internet so ****.

  • truthtellerGB CustomerServiceTruth (@truthtellerGB) reported

    @HyperopticCS @Hyperoptic we are experiencing intermittent slow internet or lost of connection int eh entire building (200 flats) for the past weeks. We had your service for three year with never an issue. Clearly something is wrong. Any report of issues in CR0 area?