Hyperoptic Outage Report in Billingham, Stockton-on-Tees, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Billingham, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Billingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (71%)
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Total Blackout (15%)
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Wi-fi (11%)
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E-mail (3%)
Community Discussion
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Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Jeremy Davies
(@MorairaJeremy) reported
@HyperopticCEO @HyperopticCS @Hyperoptic Dana - Are you aware of the ongoing problems of cut cables at Putney Wharf? I'm reaching out to you as CEO because your customer support has been terrible in dealing with this issue which is now weeks old. DM me for details.
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Tom Hayhurst
(@Tom_262) reported
@Hyperoptic I’ve tried your web chat and been timed out 4 times, sat on hold on your call centre for 30 minutes before being hung up… when can I expect my connection to be restored? Been down since 8am
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Reeceticle
(@reeceticle) reported
@J3Lyon Start of lockdown#1 we had Sky internet, it was so slow I’d want to cry trying to WFH. Then @Hyperoptic came along and haven’t had an issue since.
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Fraser McMillan ® ❤️💙
(@RomfordRoger) reported
@NewsForAllUK Go with Hyperoptic, much better service.
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InCOGnito
(@jokerkilledu666) reported
@virginmedia Hi John well fingers crossed he will be able to relocate my router with minimal fuss and i can get back to work. If not I've got @hyperoptic on speed dial for the 1gb up /down at less money than I'm paying you for 500mb that doesn't work .
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Son of Carl 🇧🇧🇯🇲✊🏾💙
(@SOCYearwood) reported
from
Harrow Weald, England
Very happy to see @OpenreachHelp and @HyperopticCS co-operating last night in Harrow to try and restore service. They would have succeeded were it not for Network Homes not providing staff to open the required wiring cupboard. Here's hoping they sort it out this AM. #Hyperoptic
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Pierre Ribeyron
(@Pierre_Ribeyron) reported
@Hyperoptic some of your engineers came while we were away on hols to do work in our building, and now that we’re back the wifi isn’t working, which is pretty bad since we’re WFH. Tried a reboot & factory reset and still down…
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miles103
(@miles103) reported
@Hyperoptic @HyperopticCS Hi, could I please have a response to my support ticket that I opened on Friday afternoon? 1810543. Many thanks
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Son of Carl 🇧🇧🇯🇲✊🏾💙
(@SOCYearwood) reported
from
Harrow Weald, England
A repair team working on behalf of @networkhomesuk may have disrupted the physical connection for @Hyperoptic at Templar House, Harrow. @HyperopticCS have contacted Network Homes to gain access to restore access but the repairs team has gone home for the evening and will
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Bhavik Sanghvi
(@b2sanghvi) reported
@Hyperoptic is your customer care down? Waiting for ages! I got a cancellation of plan email when I did not request for it!