Hyperoptic Outage Report in Billingham, Stockton-on-Tees, England

Problems in the last 24 hours in Billingham, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Billingham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

• Internet (72%)
• Wi-fi (15%)
• Total Blackout (10%)
• E-mail (2%)
• Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Thomas Braithwaite (@TomSamBee) reported 5 seconds ago

  @RichardNeil13 @jnightda1 @AskPS_UK You on Hypertopic? I tried tethering with phone and it worked with 4g/5g. Must be a hyperoptic issue if so.

• 
  Thomas Braithwaite (@TomSamBee) reported 2 minutes ago

  @RichardNeil13 @jnightda1 @AskPS_UK I've used their Live Chat and they said it was a global PSN issue but I doubt it tbh. Everyone I've spoken to on here says it's Hyperoptic so it's surely them?

• 
  Frido Ruth (@frir) reported 5 minutes ago

  Really disappointed with @Hyperoptic. Stage 1 was installed super-quick, but we’re left with a half-done installation since 11th March! 7 emails to HO support resulted in nothing.

• 
  AndyC84 (@AndyC843) reported 8 minutes ago

  @Zero_RVL @MarcBurrage @nintendolife Non gamers presumably… Just checked the link and it’s to HyperOptic, which is a broadband company I’ve never heard of. I think it’s a bit dodgy that Nintendo Life have published the article based on the above…Paid promo, without them saying so perhaps?

• 
  Chris (@Chris89698477) reported 11 minutes ago

  @ArmaVALIANT @zoetargaryen @AskPS_UK Which internet provider are you with? The reason I ask is, I can’t even login to the network via my pc or phone but when I activate 5G and turn off wifi, I can login to PSN via my phone so got a feeling it’s something to do with Hyperoptic

• 
  ChappeII (@ChppIl) reported 12 minutes ago

  @HyperopticCS @PancakePete00 Look at Twitter, the only PS users facing this issue are those who have hyperoptic broadband, its obvs your issue.

• 
  Emrah #Trabzonspor (@Piskopat54Yazar) reported 13 minutes ago

  @firaskamal @AskPS_UK No has been trying to fix it since 11am. I have factory reset my ps5 still issue exist. I spoke to hyperoptic which is my internet provider they are blaming PlayStation Sony for update which mucked everything up.

• 
  Matthew R Edwards (@MattyEdwardss) reported 15 minutes ago

  @Hyperoptic can you please sort out PlayStation network connectivity. Everyone using your router and service can’t connect to PlayStation network.

• 
  Emrah #Trabzonspor (@Piskopat54Yazar) reported 15 minutes ago

  @firaskamal The guy told me from hyperoptic, check down detector there are thousand of people in the same boat not just hyperoptic all the other providers as well. But what I don't understand is I can't log in to fut 22 companion app and some other apps when I am connected to wi-fi at home.

• 
  Nathan Bibey (@BibeyNathan) reported 16 minutes ago

  @Hyperoptic @HyperopticCS doing a great job!!! 17 days now and you still have not assigned me the static ip that I have purchased. Apparently it only takes 24 hours??? Looks like it’s now time to cancel and join @BTGroup