Hyperoptic

Hyperoptic Outage Report in Billingham, Stockton-on-Tees, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Billingham, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Billingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Billingham, Stockton-on-Tees, England 12/13/2025 05:40

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (3%)

    E-mail (3%)

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • Shan41617142 Shan (@Shan41617142) reported

    @frombauer @Hyperoptic @HyperopticCS same here. My internet has been down all day and it is now 10:30 PM and it's still down.

  • evadne Evadne W. (@evadne) reported

    Hyperoptic service lit at the new place. Will test later today.

  • Hussain7652 Hussain765 (@Hussain7652) reported

    @Hyperoptic Hi my internet has been down all day. I wanted to know what is happening but i cant get through to customer service or online chat. Can i get some information on what is going on pls

  • lukeyook Previously on Waiting on hold for Customer Support (@lukeyook) reported

    @GeorgeMonbiot @VodafoneUK …we got connected to hyperoptic at a faster speed, for less, had a service person come out and fix an issue we didn’t even know we had at no cost. I told them very indignantly I refused to pay the breach of contract fee. They haven’t followed it up, and we haven’t been…

  • ruggeee VƎↃNΛ🥷🏽 (@ruggeee) reported

    The whole of Virgin Media is down. @Hyperoptic can you hurry up and install your fibre on my road so I can give you my money instead.

  • CapsaicinTech Jase (@CapsaicinTech) reported

    @Hyperoptic Why has my internet connection been so consistently terrible in Manchester for the past month? I pay for 150mbit, I shouldn't have to be ok with barely pushing 5mbit.

  • L3kanAdigun Lekan Adigun 🇳🇬🇬🇧 (@L3kanAdigun) reported

    Why’s hyperoptic so slow tonight ffs

  • cbrown1230 Christine (@cbrown1230) reported

    If there is a less reliable and helpful company than @Hyperoptic I'd love to know who it is. Absolutely zero customer service

  • Ccynica Ccynical (@Ccynica) reported

    @Hyperoptic @PixarsLightyear Your customer is really bad they don't even respond

  • SomeURL M Smith (@SomeURL) reported

    @HyperopticCS I have moved out of my flat and can't get Hyperoptic at my new place 😭How do I cancel my service?