Hyperoptic

Hyperoptic Outage Report in Billingham, Stockton-on-Tees, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Billingham, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Billingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Billingham, Stockton-on-Tees, England 01/18/2026 05:20

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Total Blackout (13%)

    Total Blackout (13%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • toobs_ darddd darom (@toobs_) reported

    Do you know how stupid it is that a whole server is down in London and @Hyperoptic @HyperopticCS cannot let their customers know as they “can’t be sure if it’s affected every customer or some”?!?! How about you send out some kind of info out just so everyone is aware?!?!

  • appariciojunior AJ (@appariciojunior) reported

    @Hyperoptic @HyperopticCS it would be very nice to email when service is down. Also when you drop the speed in half even though we pay 1gb and get 250mb. You were better a few years ago, now it is the same as the other companies…really bad, unfortunately.

  • philhawitt philip hawitt (@philhawitt) reported

    @Hyperoptic My broadband is down, I’ve done the usual unplug the router for 1 minute thing, my router signal is showing as full but still no broadband. Please can you shed some light on the situation?? I’m based in HP3 area

  • madhiahussain Madhia Hussain (@madhiahussain) reported

    @Hyperoptic Could you please give an update on the outage in Tower Hamlets?

  • sfali22 Farhan 💙 (@sfali22) reported

    @hyperoptic internet service down in NE4, Newcastle-upon-Tyne

  • jpotticary John Potticary (@jpotticary) reported

    @Hyperoptic dropouts and slow speeds all day and evening. I’ve read your updates relating to issues so glad it’s not just me but how long for the fix? Best guess even…

  • XBajwaX Ammar (@XBajwaX) reported

    @Hyperoptic Any update when normal service may be restored?

  • Satty7 Satty Lola (@Satty7) reported

    @HyperopticCS Wake up and reset the Hyperoptic router because it does not work…everyday!! @Trustpilot shocking service from @Hyperoptic

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @appariciojunior Thanks a lot for the feedback. Unfortunately we do not such a system in place, but you can check your service status through the Hyperoptic account. If you haven't already please reach us via DM, to take a look into other issues you've been having.

  • tupacsnan Luke (@tupacsnan) reported

    @Hyperoptic any update on when this will be fixed? E3-based and unable to work (again) due to no service.