Hyperoptic

Hyperoptic Outage Report in Billingham, Stockton-on-Tees, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Billingham, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Billingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Billingham, Stockton-on-Tees, England 11/23/2025 06:40

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (3%)

    E-mail (3%)

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • prismisms nat (@prismisms) reported

    raiding on mobile data because my internet is down (@Hyperoptic pls fix), truly living in the future

  • Jamieonthisday Jamie (@Jamieonthisday) reported

    @ByJamesJones @TalkTalk I would say I’m surprised… I paid more for BT. Better customer service, can actually speak to them, too but when I moved went with Hyperoptic. Easy to talk to as well.

  • PyrionFlax PyrionFlax (@PyrionFlax) reported

    every single time I get the email from @Hyperoptic and every single time I desperately open it hoping against hope and EVERY SINGLE TIME I am told "we ain't seeing you for a while sunshine" but I will still open that damn thing again

  • GamerAdamMixer gameradam (@GamerAdamMixer) reported

    its nice to be able to help the @Hyperoptic engineers install there service and also to be able to refer people to joining them and here all good things back about there service keep up the good work

  • GoatApocalypse Nick (@GoatApocalypse) reported

    @HyperopticCS Hi there, having problems logging into Microsoft apps today - works fine if I hotspot off my phone but not if I'm on Hyperoptic broadband. Any ideas?

  • fulhamnonny Rhi (@fulhamnonny) reported

    @Hyperoptic @HyperopticCS My internet has been down since 03:50 Wednesday morning. That’s more than 2 days. When can I expect it to be back up? I have a job to do and uni work to hand in. Using my mobile data just isn’t cutting it.

  • singhtoon balboa (@singhtoon) reported

    @Hyperoptic I don’t like to complain, but I contacted your customer services to try and transfer my broadband to you. They were very abrupt and dismissive when I asked if they could still provide a deal that expired 48 hours ago. If they couldn’t, it could be communicated nicely.

  • hannah_benhariz Hannah Benhariz (@hannah_benhariz) reported

    @Hyperoptic Internet has been down in West London for over 4 hours. What is happening!

  • ByJamesJones James Jones (@ByJamesJones) reported

    @Jamieonthisday @TalkTalk Yeah I was with Hyperoptic for 5 years before we moved but they don’t operate in my new area. Never had an issue with them. Issue I have at the moment is I need internet for work on Monday but no one can install until 20th earliest. **** show.

  • fonnband FONN (@fonnband) reported

    @Hyperoptic wifi has been down in East London since 2:30am last night. What’s going on / is it being fixed?