Hyperoptic

Hyperoptic Outage Report in Billingham, Stockton-on-Tees, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Billingham, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Billingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Billingham, Stockton-on-Tees, England 02/12/2026 00:20

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • GaryPau72646490 Gary Paul 🇺🇦 (@GaryPau72646490) reported

    Our @Hyperoptic went off at the weekend, engineer arrived today and service was on from 11am-1730, off again, told no appointments until 19th.

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @JoshNurney @Hyperoptic Hi Josh! We're sorry to hear that you are without the service activation for so long! We will ask the team with which you have a ticket raised to update you on the situation asap.

  • YummyBrighton Peter Smith (@YummyBrighton) reported

    @complaint_ms @HyperopticCS I've had Hyperoptic for more than 5 years. No outage at all in the last 3 years but several planned outages in the first 6 months as the network grew. For reliability and speed I wouldn't change.

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @Bhavna_ @Hyperoptic We are terribly sorry for the inconvenience caused! We so wish for you to join our network, and we are hoping to have this resolved to both of our satisfaction asap! Expect updates on the ticket you have raised with us!

  • jeblade James Elson ⚔️🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@jeblade) reported

    @Hyperoptic absolutely shocking customer service. Been trying to send a router out for the last two weeks. But keeps getting stuck in the Hyperoptic "system"!!So told just keep waiting to see if one turns up. Tried to speak to a Supervisor but they haven't got time to speak to me

  • BabylonCleanser special dark (@BabylonCleanser) reported

    Virgin media is the worst! Internet is so **** I'm switching to hyperoptic

  • rashukhanna_i Rashu Khanna (@rashukhanna_i) reported

    @Hyperoptic 12th day since activation requested. Your team is still unable to activate the service!!

  • M_at Matthew Thompson (@M_at) reported

    Complain to ISP about IPv6. Oh we can't suppoort 3rd party routers. Plug in ISP supplied kit instead. ISP Router fails to obtain DHCP lease. So I'm thinking that my kit is not the problem @Hyperoptic

  • benootral Shahaj (@benootral) reported

    @Hyperoptic @PixarsLightyear I had no WiFi for 2 days and your responses are very slow!

  • benootral Shahaj (@benootral) reported

    @Hyperoptic @WhichUK Please don't switch worst service ever been over two weeks and still haven't resolved my issue