Hyperoptic

Hyperoptic Outage Report in Billingham, Stockton-on-Tees, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Billingham, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Billingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Billingham, Stockton-on-Tees, England 03/14/2026 08:20

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • craig99mac Craig M (@craig99mac) reported

    @Hyperoptic Do existing customer get the free months too?

  • ChrisKernachan Christopher Kernachan (@ChrisKernachan) reported

    @Hyperoptic @HyperopticCS Is there any update on when internet will be restored in G51 4NQ? And where is the power outage affecting it please?

  • Barnyclark Barnaby Clark (@Barnyclark) reported

    @Hyperoptic hi - our internet is not working and I can’t get through o your phone lines

  • susanalsafizzle Susan Al-Safadi (@susanalsafizzle) reported

    @Hyperoptic our broadband went down over 48 hours ago. Your customer service has been of no help. Really enjoyed leaving Virgin Media for you but it seems your service is the same.

  • _TheRealImran_ Imran (@_TheRealImran_) reported

    Hyperoptic internet is so so ****...

  • BibeyNathan Nathan Bibey (@BibeyNathan) reported

    10 days and counting for a static IP to be assigned to my account. Numerous calls and messages but still no resolution. Apparently the advanced team are dealing with it, how advanced are they @Hyperoptic as they seem to be really struggling with this.

  • ecewr Emily Wilson (@ecewr) reported

    Is there a hyperoptic outage again?

  • susanalsafizzle Susan Al-Safadi (@susanalsafizzle) reported

    @HyperopticCS @Hyperoptic here we are an entire week later still with no broadband and no communication as to when this will be resolved. You are a bunch of cowboys charging for a service you don’t provide.

  • natsunoyuuutsu Everlasting Snow (@natsunoyuuutsu) reported

    @HyperopticCS @Hyperoptic Can you check messages please? Are you saying you can’t solve bad connection to overseas websites unless I switch ISP?

  • tomehoban Tommy Hoban (@tomehoban) reported

    @Hyperoptic how do i contact you with regards to broadband service?