Hyperoptic

Hyperoptic Outage Report in Billingham, Stockton-on-Tees, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Billingham, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Billingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Billingham, Stockton-on-Tees, England 03/05/2026 18:40

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • OzanneMRubie Rubie Ozanne (@OzanneMRubie) reported

    @Hyperoptic signed up on 8 Aug, took over 2 weeks for router to arrive. Now can't activate my router because of network issue... seriously considering terminating my contract.

  • Chev1738 Chev (@Chev1738) reported

    @HyperopticCS Hyperoptic why do you not have case reference numbers for issues raised and insufficient staff for customer support? I have been waiting to be connected to an agent for half an hour online.

  • ahmed__haffez Ahmed Hafez (@ahmed__haffez) reported

    @Hyperoptic complete scam. No internet even though you get charged no costumer support even if I stay on phone for hours. No live chat. No contact at all.

  • thisleejones Lee Jones (@thisleejones) reported

    @Hyperoptic Hello, I have been trying to get a reply to ticket 2398332 since 16th August. Please help.

  • CatriRose Rosie (@CatriRose) reported

    @Hyperoptic I had bad experience with @Hyperoptic, would steer clear

  • taxbod Andrew Brooks (@taxbod) reported

    Use our handy indicator to check on your broadband service. Yep. It’s not working. No ****. Thanks, Hyperoptic.

  • sarcsausageroll Clint (F apologist) (@sarcsausageroll) reported

    If you’re looking for an ISP I cannot recommend @aaisp or @Hyperoptic enough. Only ISPs I’ve ever had where I almost never had any issues.

  • Batteryhq Andrew Lanxon (@Batteryhq) reported

    Called @Hyperoptic to upgrade plan. Call answered immediately. Was on the phone for all of two minutes and left happy with a good deal. This is how all customer service should be.

  • bettyo1976 Bethan Ovens (@bettyo1976) reported

    @NickHulin @HyperopticCS @Hyperoptic Was it fixed? I'm TW9 and mine also went down on the 25th but yet to be sorted out (despite emails and Live Chats).

  • Martinned81 Martin 马丁 Holterman (@Martinned81) reported

    But never mind, my broadband at the new flat now worked, and that's all I really care about. @Hyperoptic can sort out everything else without me.