Hyperoptic

Hyperoptic Outage Report in Billingham, Stockton-on-Tees, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Billingham, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Billingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Billingham, Stockton-on-Tees, England 01/08/2026 13:10

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (70%)

    Internet (70%)

  2. Total Blackout (14%)

    Total Blackout (14%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • TheCeleryLady 🌔🦜🐧🦢Celeriya🦢🦚🐬🌠 (@TheCeleryLady) reported

    Is anyone at @Hyperoptic's broadband setup team available on the phone?.. no complaints, I'm just wondering if I'm near the top of queue after 30 minutes or if I can hang up, and call back tomorrow? So that I can do prayers :)

  • JitanEDM JitanEDM (@JitanEDM) reported

    So it appears @Hyperoptic will continue to try and market themselves and lure new customers when their existing customers can’t access the internet without any signs of resolution 😡😡😡😡😡

  • Al3xTser Tser Alex (@Al3xTser) reported

    Outage again in NW9 a week after last outage. We WFH is not funny @Hyperoptic @HyperopticCS #hyperoptic

  • kevinstraughton kevin straughton (@kevinstraughton) reported

    @gwidan @Beatdownbrown @Hyperoptic You guys having wifi issues? Can get some pages loading-ish connected via ethernet but nothing via wifi

  • xMr_Mac Steve (@xMr_Mac) reported

    @petehotchkiss @Hyperoptic I received an email to say my broadband would be down today, don’t know if it’s a National thing they are doing.

  • awakenedyogi19 Awakened Yogi (@awakenedyogi19) reported

    @Hyperoptic @ChooseUK No service for over an hour and have been on hold for over 30 mins! Your service is appalling

  • iam_MaryMiller Mary Miller (@iam_MaryMiller) reported

    @Hyperoptic still waiting on my router 2 weeks later after joining as a new customer! Absolute joke! Being passed from pillar to post! Where is my order??

  • steenchambers Christina Chambers (@steenchambers) reported

    @HyperopticCS trying to get hyperoptic installed...been waiting a week to even get a response after signing the agreement. Can someone help?

  • JasonJaswani Jason (@JasonJaswani) reported

    @Hyperoptic is there an issue with your service ?

  • JohanBallot4 Johan Ballot (@JohanBallot4) reported

    @Hyperoptic What happened to 24/7 customer service dept.?Trying to reconnect phone line. No one to take phone call last 2 weeks. No live chat connection either. Emailed support@Hyperoptic last week. Still waiting for email reply. #hyperopticnocustomerservice.