Hyperoptic

Hyperoptic Outage Report in Billingham, Stockton-on-Tees, England

No problems detected

If you are having issues, please submit a report below.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Billingham, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Billingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Billingham, Stockton-on-Tees, England 01/29/2026 23:35

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Wi-fi (12%)

    Wi-fi (12%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • BorisJohnThomas John Thomas (@BorisJohnThomas) reported

    @HyperopticCS can i call the customer service number to ask about if hyperoptic is available in my location

  • S6_J_6H S_6_J_6_H (@S6_J_6H) reported

    @Hyperoptic trying to set up ZLife mini hub but instructions don’t work. Help me

  • DianaNTaylor Diana Taylor (@DianaNTaylor) reported

    @Hyperoptic just sitting @BoroughFood waiting for my turn, how about you fix these guys (they’re a charity feeding folk) some cut-price super fast Wi-Fi? Enable those struggling to top up smart meters and check their emails, maybe even check their Socials 🙏🏻

  • jaybee_ms JaysBees (@jaybee_ms) reported

    @MHalberstram12 @Hyperoptic That’s terrible. Big themselves up about being best …… but actually when I comes to honouring promises they are very much not the best.

  • l_noor_ Lamya Mohamed (@l_noor_) reported

    @HyperopticCS Dear Hyperoptic Customer Service Team Iam writing to express my deep dissatisfaction with the poor level of service I have received as a new customer of your company.I registered for your WiFi services in mid-March and booked an engineer appointment on March 30th

  • Anubhav_11 Anubhav A. (@Anubhav_11) reported

    @Hyperoptic Can you please avoid maintenance work during working hours? As you might be aware a lot of people work from home these days, and loss of network on weekdays between the working hours is a very big inconvenience. Reading RG1.

  • Rsharkeyuk Richard Sharkey 💙🇺🇦 (@Rsharkeyuk) reported

    @ianvisits @Hyperoptic Just be glad you're not on @VodafoneUK 9 days without fibre broadband and no resolution in sight

  • nick213 nick vandyke (@nick213) reported

    Very disappointed with @Hyperoptic 3 days with no internet and their customer services don’t even reply. Still in my first month so time to find another provider!

  • samb1729 Sam B (@samb1729) reported

    It's been 18 hours since I last had a functioning @virginmedia internet connection. Third total outage in a week. @Hyperoptic I'm begging you to come take their business

  • droler Olly (@droler) reported

    @ianvisits @Hyperoptic They are laying cables in my street. Notwithstanding this incident would you recommend them? I'll be switching broadband in the summer because Virgin are rising prices.