Hyperoptic outages and service status in Billingham, England

Problems in the last 24 hours in Billingham, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Billingham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mattia Righetti (@matttrighetti) reported 30 seconds ago

  @Hyperoptic all good? Service has been down for hours now

• 
  Tidal Labs (@Tidal_Labs) reported 2 minutes ago

  @Hyperoptic your cancellation service is so unprofessional and inconsiderate it literally makes me feel sick. Ive submitted a request to cancel. Ive had no callback after 6 weeks. I call your tel line and i'm left on hold for 45 Minutes, Making it from 8th to 7th in the Queue.

• 
  farook zaman (@farookzaman) reported 4 minutes ago

  @Hyperoptic there is no Internet connectivity for more than 24hrs now! The response from the customer care is pointless! First person said few hours, second person said 20 minutes, third person said 7 minutes, forth person didn’t give any definite time, fifth person just hang up!

• 
  Jamie (@Jamieonthisday) reported 8 minutes ago

  @bt_uk signed up with you because of dreadful comms from HyperOptic yet 20 mins and counting on hold with you. Just as bad.

• 
  Dan Anderson (@FourthStreetDan) reported 14 minutes ago

  @TomThornhill_2 @Hyperoptic My connection is back. I’m call it at 1:42:26 and no response. New customer service record for me. Good luck :)

• 
  Ahnaf Mahmud (@AhnafAMahmud) reported 15 minutes ago

  Hyperoptic down again. All lights green but no internet!

• 
  Don Edgley (@donedgley1) reported 16 minutes ago

  @mariucha77 @lulu_veganx @Hyperoptic Day 5. Supposedly they found the failed node yesterday but didn't fix it. They told me that they will be back trying again at 10am today. Incredibly slow

• 
  narlie choller (@charlienoller_) reported 17 minutes ago

  @Hyperoptic any danger of you providing updates on when the service is up and running again. WiFi has been down almost a day, for the second time this month

• 
  Mr Direction (@swestzeta) reported 20 minutes ago

  @Hyperoptic still no internet and no communication from you as to when (or if) I will. You market yourselves as great customer service - which, so far, has not been my reality 😡😡

• 
  Unnat (@unnat_619) reported 22 minutes ago

  Customer support is equally frustrating. 1+ hour waits on calls, 30+ minute chat queues, then agents disappear for 5–7 minutes and the chat gets terminated if I'm inactive for 60 seconds. Poor performance, endless waiting, no resolution Customers deserve better #Hyperoptic