Hyperoptic

Hyperoptic Outage Report in Billingham, Stockton-on-Tees, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Billingham, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Billingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Billingham, Stockton-on-Tees, England 02/06/2026 14:05

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • laurevans311 Laur (@laurevans311) reported

    Is anyone on Hyperoptic broadband? Would you recommend, because I'm currently paying a lot of money for a very poor Virgin Media service?

  • sebastienlelac Micky Wong (@sebastienlelac) reported

    @Hyperoptic is it very busy today? I’m trying to set up a new router but have run into some issues I cannot solve..been waiting in the queue for customer support for ages still with no response

  • IciNandou Gaetan (@IciNandou) reported

    @Hyperoptic @HyperopticCS Spoke to support about an issue with my #Hyperoptic router. Technical issue with the firewall. Nobody was trained to help.

  • QinChinWang ChinWang (@QinChinWang) reported

    @Hyperoptic 2 weeks for installing wifi. I'm not even living in the middle of the woods or something. Never got back the calls or emails. Didn't able to wait for 2 weeks, now still counting.

  • IttyBittyGrem Long Eared Gremlin Child 💉1/2💉 (@IttyBittyGrem) reported

    @Hyperoptic got a complete outage in the South East London area! Any information as to why? Thanks!!!

  • QinChinWang ChinWang (@QinChinWang) reported

    @Hyperoptic @HyperopticCS Your lack of support and low efficiency is giving me a mental breakdown. I need to wait for a week to get an engineer after already waited for 2 weeks. And Sorry is all you got. Shocking.

  • gig_ignorante Jack (@gig_ignorante) reported

    @HyperopticCS I've been a hyperoptic customer for 8 years now and now that i have to move, you want to charge me an activation fee + a more expensive deal for a slower package. Appalling service!

  • QinChinWang ChinWang (@QinChinWang) reported

    @Hyperoptic Switching to Hyperoptic is as easy: 1. Subscribe to the service 2. wait for the installation 3. repeat step 2 for the foreseeable future.

  • tamalonline Tamal Bhattacharya (@tamalonline) reported

    @Hyperoptic @HyperopticBuild @HyperopticCS I have dropped an email regarding your Automatic Compensation (req id 1776755). Please check and revert. And at least do this in time and better than your internet service

  • QinChinWang ChinWang (@QinChinWang) reported

    @Hyperoptic The most annoying things about moving house include having a bad decision choosing wifi provider, and waiting for 2 weeks (still counting) to get it installed