Hyperoptic Outage Report in Billingham, Stockton-on-Tees, England

Problems in the last 24 hours in Billingham, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Billingham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

• Internet (72%)
• Wi-fi (15%)
• Total Blackout (10%)
• E-mail (2%)
• Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  rupesh.eth (@rupechat) reported 6 minutes ago

  @Hyperoptic All well and good but pointless if your engineers literally unplug me for no reason and can’t come back to fix it for days… shocked really shocked that this can be allowed

• 
  Andrew Hodgson (@adhodgson) reported 6 minutes ago

  Hey @Hyperoptic what's the point of sending out sales teams to flats and getting them knocking on existing customers doors? I've had that twice now in the last 3 months. Surely they should know which flats already have service?

• 
  BLOCKED BY SHELL ENERGY FOR THE SECOND TIME (@BlockedShell) reported 7 minutes ago

  @ShellEnergyHome According to information from Ofcom Shell Energy have Not signed up to pay Compensation for Poor and Loss of Service. But the major broadband providers who have signed up, include BT, Hyperoptic, Sky, NOW Broadband, TalkTalk, Virgin Media and Zen EXPLAIN WHY Shell ENERGY have NOT

• 
  Kevin Chua (@kevtrav) reported 7 minutes ago

  @HyperopticCS @Hyperoptic To others: you’d be trading off service reliability for Hyperoptic’s marketing promise of “fast speed & low price”. Think again before signing up.

• 
  HyperopticCS (@HyperopticCS) reported 9 minutes ago

  @rupechat @Hyperoptic There has been some progress on the connection loss in the area. Get in touch with us via DM, and if the service is not restored today, we will consider your request and contact the relevant department on your behalf.

• 
  Dougie Shirlaw ★ (@dshirlaw) reported 9 minutes ago

  @fitbatweets Why are you ditching Sky? It’s just a white labelled BT service. Is your area not Hyperoptic capable?

• 
  ★彡 Charles Martel 732 彡★ (@charlesmartelfr) reported 17 minutes ago

  @HyperopticCS @rupechat @Hyperoptic Can't YOU contact the engineer yourselves so that your customer doesn't stay without internet for any more days???? You seriously need to review your processes! YOU should be pro active and contact the engineer and demand him why it's taking forever for him to leave notes!

• 
  Richard Farndale (@RichardFarndale) reported 17 minutes ago

  @virginmedia is the broadband outage in Richmond Town centre anything to do with the works @Hyperoptic are undertaking in the town centre? Many thanks

• 
  🇬🇧🇺🇸🇨🇦🇦🇺🇳🇿 👁👁🇺🇦 (@JohnStokes0uk) reported 21 minutes ago

  @Hyperoptic It doesn't matter when you live in houses. Does it hyperoptic.Because you don't like installing your service unless it's a block,because you earn more money.

• 
  Christopher Trimby (@cmtrimby) reported 22 minutes ago

  @Hyperoptic, I recently cancelled my subscription to move elsewhere but it seems as though @CommunityFibre are incapable of providing me with a functional service. What’s the best deal you can offer me to come back? I still have the Hyperoptic router.