Hyperoptic

Hyperoptic Outage Report in Billingham, Stockton-on-Tees, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Billingham, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Billingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Billingham, Stockton-on-Tees, England 12/27/2025 09:35

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (16%)

    Total Blackout (16%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (2%)

    E-mail (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • FreakyFwoof Andre Louis (@FreakyFwoof) reported

    @cal_stoneman @northernMPR @dj__k The minute I can get off of VDSL 80/20 I will do so. Waiting for Hyperoptic here or something else, don't care. I just want post-100 mbit. This sucks.

  • CapsaicinTech Jase (@CapsaicinTech) reported

    @Hyperoptic Why has my internet connection been so consistently terrible in Manchester for the past month? I pay for 150mbit, I shouldn't have to be ok with barely pushing 5mbit.

  • Shan41617142 Shan (@Shan41617142) reported

    @PicopointToday But does it work? Haha. #hyperoptic has been down for three days with zero explanation. @Hyperoptic you guys are terrible

  • KaroGamingg KaroGaming (@KaroGamingg) reported

    @JimboFromYT @SwagYoloBrehYT Increasing bitrate will just put more traffic on the network that's why it jumps to 100ms. My old provider (hyperoptic) let me have 2 diff wi-fi connections on my router, 1 for 2.4ghz and other for 5ghz (diff benefits to each one), it'd separate what your devices are connected to

  • Shan41617142 Shan (@Shan41617142) reported

    @Hyperoptic internet has been down all day? When is it going back up?!?

  • Ccynica Ccynical (@Ccynica) reported

    @Hyperoptic @PixarsLightyear Your customer is really bad they don't even respond

  • jessjb88 Jess (@jessjb88) reported

    @Hyperoptic hi - internet is dead and still not working despite resetting the router multiple times - what’s going on?

  • pablotato Pablo Tato (@pablotato) reported

    @Hyperoptic @HyperopticCS outrageous service: two weeks since our internet is down and today you told us that sending someone to “look into it” on the 1st August is the best you can do??? Not a word of compensation either… Searching for new provider straight away

  • Shan41617142 Shan (@Shan41617142) reported

    @HyperopticCS @Hyperoptic Look into what? You are fully aware you do not provide internet service that is reliable. Internet has been down for days!!!!

  • cbrown1230 Christine (@cbrown1230) reported

    If anyone buying a new home is thinking of using @Hyperoptic as they promise to connect you instantly please don’t believe them. Three days and still no clue when we will get this sorted. Tv engineers cancelled and unable to work from home and no help from them. Avoid!