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Hyperoptic

Hyperoptic outages and service status in Billingham, England

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Full Outage Map
  • Hyperoptic generated 0 outage signals in the last 24 hours around Billingham, including 0 direct reports.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Billingham, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Billingham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • unnat_619
    Unnat (@unnat_619) reported

    Customer support is equally frustrating. 1+ hour waits on calls, 30+ minute chat queues, then agents disappear for 5โ€“7 minutes and the chat gets terminated if I'm inactive for 60 seconds. Poor performance, endless waiting, no resolution Customers deserve better #Hyperoptic

  • hopper70
    neil gorringe (@hopper70) reported

    @gragunam @Hyperoptic Down for me too in N5, also cannot get through to customer service

  • ells_afc
    ells๐Ÿฆ‹ (@ells_afc) reported

    @AFCBUDDY85 @Hyperoptic Speeds are great I must say and the follow up customer service from management has been very good. But trying to raise the outages and get timeframes was near enough impossible. I went almost 2 days with no wifi. Theyโ€™ve now given me basically 3 months for free.

  • Liverpool1207
    Liverpool1207 (@Liverpool1207) reported

    Another company that appears to have no concept of customer care. @Hyperoptic

  • lulu_veganx
    Lucy โ“‹ ๐ŸŒฑ (@lulu_veganx) reported

    Day 3 with no serviceโ€ฆโ€ฆ I think @Hyperoptic have finally beaten me, I have no fight left! @donedgley1

  • GeorgiePeri
    George Pericleous (@GeorgiePeri) reported

    @Hyperoptic - I live in Colindale, in the Trinity Square development and our entire block hasnโ€™t been able to access the Internet since yesterday. Your customer service is impossible to get hold of + your website is reporting there is no issue even though 30 people say there is!

  • Photochromatic
    Richard (@Photochromatic) reported

    @MoMayet3 @Hyperoptic Still no service in E1. Chat cut off for third time before I got to an agent.

  • keithunder
    Keith Underhill (@keithunder) reported

    @hyperoptic, your business technical support is rubbish and an embarrassment to me. We were supposed to be down for 3 hours Thursday afternoon. 14 hours later, nothing. No one bothered to tell me when our connection will be restored. Apparently there is a simple fix.

  • mariucha77
    M. (@mariucha77) reported

    @lulu_veganx @donedgley1 @Hyperoptic No news received since yesterday morning. Still no service.

  • missnelka
    ๐™ฐ๐š๐š๐šŠ ๐™ด๐š• ๐š๐š˜๐š’. (@missnelka) reported

    Congratulations on winning the worst staff ever award @Hyperoptic, extremely poor customer support and terrible service.