Hyperoptic

Hyperoptic Outage Report in Billingham, Stockton-on-Tees, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Billingham, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Billingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Billingham, Stockton-on-Tees, England 01/09/2026 11:10

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (70%)

    Internet (70%)

  2. Total Blackout (14%)

    Total Blackout (14%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • NickPeers44 Nick Peers (@NickPeers44) reported

    Usually i let this stuff slide, but the customer service i just received from @Hyperoptic is really poor. Even though i've been with them for multiple years, won't offer me the same offer i had 4 days ago and then hung up on me just now. Crazy

  • cruindggn Itô Girsanov (@cruindggn) reported

    @Hyperoptic is there anyone at customer care today???

  • ironside Ironside (@ironside) reported

    @HyperopticCS @addictedlens @Hyperoptic Start replying to current customers in central London who you’ve left with an outage since last Monday please. No detail on the problem, your plan to fix it or timelines as of yet. Not even a single update yesterday.

  • Lustriga 💀👻Bo1 Single Elimination🌕🎃 Nik 👾 (@Lustriga) reported

    @ViciousHorizon @Veracityy_ This.... I had a bad Hyperoptic connection and it was still far and above everything else I've ever had

  • lou2209 ⚠️ sophie rowan ⚠️ (@lou2209) reported

    @matthieu_gill damn did hyperoptic phone you just there too? I'm in the exact same situation lol

  • TroublDeep dee (@TroublDeep) reported

    Can u please improve ur customer service helplines #hyperoptic

  • danny_chips_ Danny Chips (@danny_chips_) reported

    @Hyperoptic Thanks for the 6 text messages, emails and phone call yesterday from the engineer to ensure someone would be in and everything would be ready for them to come and install our broadband…but then never turn up or call us to let us know. Now we have to wait 10 more days

  • sii_taylor simon (@sii_taylor) reported

    @Hyperoptic email from hyperoptic saying just call us when you move in and we will turn you straight on now i cant even get a straight answer from the advisor with no date insite great start for a new customer 👍 maybe will use someone else

  • DragonWolf5589 Jay Smith (Sonic/Dragonwolf) (@DragonWolf5589) reported

    now its down to 20mbps... seems too be @Hyperoptic wide issue. if i use my mobile data on speedtest app. get over 200mbs on every server, but testing to hyperoptic is SAME poor speed as my ethernet and wifi connection. but status is showing green!

  • SamuelHone Sam (@SamuelHone) reported

    @Hyperoptic when are you going to fix the internet in Hardwicks Square SW18? It’s been down for 2 days now. I’m absolutely baffled as to what you’ve been doing