Hyperoptic

Hyperoptic Outage Report in Billingham, Stockton-on-Tees, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Billingham, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Billingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Billingham, Stockton-on-Tees, England 02/02/2026 04:05

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • TomXFD Tom (@TomXFD) reported

    @Dannn0401 @virginmedia @Hyperoptic I would receive a text saying ‘outage’ & service would be fine, & then when there was an outage no comms at all. Cancelling has been a nightmare, I called & was unnecessarily passed between 3 agents, none of them did what I asked- simply cancel. Only reaffirms my decision.

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @mrjack86_ @Hyperoptic No micking around, Jack. This looks like we re-opened a fault on the site, as part of the site is reactivated and the other still has work ongoing. Sorry for getting your hopes up so quickly, only to find out you still don't have the service.

  • Im_From_Vietnam Traumerei (@Im_From_Vietnam) reported

    @Hyperoptic come on, an entire day without the WiFi being fixed, when will this problem be resolved??

  • Dannn0401 Dan (@Dannn0401) reported

    @DJKSaunders @Hyperoptic That's nice. I'm currently getting 950 down but only 52 up with virgin media. Do they offer packages with higher upload ?

  • Janet4tlc Jhan Jhan (@Janet4tlc) reported

    @Hyperoptic After 6 weeks of waiting for connection Hyperoptic is now telling me they are putting my services on hold till next December and that I can cancel now and have no charges! say what now, you wanna charge me for not providing the service you promised to deliver!

  • thebionicbarbie Day of Judgment (@thebionicbarbie) reported

    @Jessica36091162 @Hyperoptic Same here! Did they ever fix yours?

  • Leeroy436906 Lee Williams (@Leeroy436906) reported

    @virginmedia 2 months waiting for Virgin to sort themselves out and get my internet installed. Finally gave up and cancelled today. Signed up for @Hyperoptic and within FIFTEEN MINUTES I have working internet. From the worst service I’ve ever received to possibly the best.

  • ActionAllen Sam Allen (@ActionAllen) reported

    @Hyperoptic @HyperopticCS Any idea how long the outage in Reading is going to last? The Service Status portal doesn't give any information

  • Uklawyer123 Mrlaw (@Uklawyer123) reported

    @Hyperoptic Customers should be aware of the extortionate termination clauses esp when moving house and Hyperoptic doesn't provide the service in an area moving to..

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @metaboy1212 @Hyperoptic We are sad to hear you will be so long without the service. :( As you have an open complaint ticket for the visit, please feel free to request updates on it. Our customer relations specialist will everything on its end to find the earliest available date for you.