Hyperoptic

Hyperoptic Outage Report in Billingham, Stockton-on-Tees, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Billingham, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Billingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Billingham, Stockton-on-Tees, England 03/21/2026 18:40

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • sumzy82 Sumzy82 (@sumzy82) reported

    @Hyperoptic There has been no internet service since 1pm in Craven Park and no indication to when this will be fixed have not been able to do any work or use any services all day. I work from home and have no access to the network which is ridiculous!

  • 2R_JG Aythami 🇵🇸 (@2R_JG) reported

    What about @Hyperoptic ****** customer and installation service? Please do NOT switch, have been without internet at home for 4 days because of their incompetence, no timeline for resolution yet and no one seems to care. Major regret.

  • starryarryo Elaine (@starryarryo) reported

    @Hyperoptic thank you for saving me the hassle of switching to @SkyHelpTeam - they are the worst.

  • mhmnat1 Marcelo Hidalgo (@mhmnat1) reported

    @Hyperoptic there’s no internet connection in my home! Please help me asap!!

  • jimmybignose Jimmy (@jimmybignose) reported

    @Hyperoptic being diabolically ****. 24 hr outage. No text updates Since this morning, and now website outright lying saying there’s no issues to my postcode. Contact centre online refuses to put me to an agent and just says call someone yolo

  • Gray__Z Chris (@Gray__Z) reported

    @Hyperoptic Is anyone working in tech support today? Been on the phone on hold for 90 minutes now! I’m paying for your top service and getting mostly dead zones, or if I’m lucky 15 mbps next to the router! 1GB you promised! Fix it today or I cancel as I’m within the 14 days.

  • RhysHarrocks d u m b b o i (@RhysHarrocks) reported

    @Hyperoptic @HyperopticCEO your company’s service is shocking, please do something

  • Higwanz Frank Higgins (@Higwanz) reported

    @Hyperoptic my internet has been down since yesterday and it has continued today. What is going on? When will it come back online? My postcode starts with W10

  • MaxRichSES Max Richardson (@MaxRichSES) reported

    @Hyperoptic I am sick of chasing and chasing, to essentially be told that you taking money is my problem. I pre-empted this was going to happen so I initially called to check no fee was going to be taken. Then I got a pre-warning of an upcoming (wrong) bill.

  • mhmnat1 Marcelo Hidalgo (@mhmnat1) reported

    @Hyperoptic What kind of service is this! Again no internet connection 😡😡😡 @Hyperoptic