Hyperoptic outages and service status in Billingham, England

Problems in the last 24 hours in Billingham, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Billingham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Marcelo Hidalgo (@mhmnat1) reported 7 minutes ago

  @Hyperoptic more than 8 hours of “maintenance” and still no service!!!😡😡😡

• 
  Sharon Murray (@SharonM68999167) reported 10 minutes ago

  @hyperoptic Network down most of the day w2 a update would be good 4th time in 8 weeks How can people work from home ! #hyperoptic

• 
  Stuart Hazeldine (@stuarthazeldine) reported 12 minutes ago

  @jamesjnicholls @Hyperoptic Yup. Tech support just told me ‘a specialist will attend the site at 6pm’. I had to call and push them to tell me that.

• 
  Kevin Burke (@kevbur123) reported 13 minutes ago

  @Hyperoptic please help with an email I sent customer services please case number CS1033295. I am anxious to resolve this and be able to enjoy hyperoptic again.

• 
  Darán 🏆LFCCHAMP20NS🏆 (@DazLFC79) reported 14 minutes ago

  @JoshCF_ @Hyperoptic are even worse with their service. 8 years loyalty and they want me to pay 3 times as much as a new customer for the exact same service. Where is the business sense in disrespecting loyalty for short termism ? Also needs assessing by @CMAgovUK for unfair treatment

• 
  Darán 🏆LFCCHAMP20NS🏆 (@DazLFC79) reported 15 minutes ago

  @MoneySavingExp Been with @Hyperoptic for 7 years, loyal to a fault yet my charges go up every year while I see new customers only pay less than half for exactly same service. Appalling. There needs to be legislation to stop this inequity, deeply unfair & greedy. Complaining gets nowhere either

• 
  яєαℓιѕт נανѕтαн 💻🖱 (@RHJOfficial) reported 22 minutes ago

  prices mid-contract," he said. "Switching broadband provider can save you an average of £203 on your broadband bill, and it has never been easier." Hyperoptic told Money it was committed to "clear, fair and transparent pricing, while delivering a reliable full fibre broadband

• 
  Zakaria Mahmud (@zmahmud17) reported 22 minutes ago

  @Hyperoptic some part of E14 area broadband not working more than an hour now. What's going on??

• 
  Konstantin Tkachuk (@Tkachuk_science) reported 28 minutes ago

  @Hyperoptic Hey folks, Your internet is not working tonight

• 
  Esther (@EstherAkinRN) reported 30 minutes ago

  @MartinSLewis Sky broadband wouldn’t budge for slow speeds very expensive so went Hyperoptic’s for less than half the price and much faster