Hyperoptic

Hyperoptic Outage Report in Billingham, Stockton-on-Tees, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Billingham, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Billingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Billingham, Stockton-on-Tees, England 01/11/2026 19:50

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Total Blackout (14%)

    Total Blackout (14%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • gxwesq Gary Watson (@gxwesq) reported

    Deeply regret switching to @Hyperoptic broadband. Just had to upgrade my package to get a decent signal and instead @Hyperoptic have managed to disconnect me completely and can’t to attempt to fix it because their tech staff don’t work on the weekend . Its 24/7 promise is a lie

  • LuigisHBrother twitch.tv/LuigisHandsomeBrother (@LuigisHBrother) reported

    @HighMarshalDave Hyperoptic, they also have a deal just now where in the last 9 months of your old contract you can get it free which is wild, basically just to tie you down before the contract end!

  • Durin90 Mat Wojnarowski (@Durin90) reported

    Almost 5 years after I stopped being @Hyperoptic client, they’re sending me email I’m due to refund £2 something. When I cancelled contract with them I contacted them and CS said they won’t refund it because “no”. Good product, clown customer service.

  • mct999 Matthew Thomson (@mct999) reported

    Finally had the fibre connected to my new house, just need @Hyperoptic customer service to enable the line. modem is showing link up so hopefully wont be long!!

  • metaboy1212 MBoy (@metaboy1212) reported

    @GNetworkComms why is your ad speed 600mbps when you can only get 300mbps on WIFI, while @Hyperoptic @HyperopticCS advertise is 500mbps and you actually get 500 WIFI Isn’t this missleading the customer ??

  • nt00444 NT (@nt00444) reported

    @Hyperoptic Mine has been down for a week and still nobody will sort it out. Wait until you have a problem…

  • robyn_tupper Phoenix Warrior 💙 (@robyn_tupper) reported

    DO NOT USE @Hyperoptic WORST COMPANY AND SO UNHELPFUL

  • EvilQueenNerd Evil Queen (@EvilQueenNerd) reported

    @Hyperoptic I have internet problems my account online shows green but I have no internet connection on my router. Could you advise please?

  • Alex_K_Charm Alex K Charm (@Alex_K_Charm) reported

    @Hyperoptic your wifi sucks ! There is nothing fibre or hyper in your wifi! Takes ages to load a social media page or profile! It’s been weeks. Disgusting and lier company! What’s the point? Terrible service! Waste of time and money! Bastards !!!!!!

  • Alex_K_Charm Alex K Charm (@Alex_K_Charm) reported

    @Hyperoptic Your wifi sucks you lier and fraud company who lie about their speed ! Utterly pathetic service, terrible and disgusting!!!!!!!