Hyperoptic Outage Report in Belfast, Northern Ireland

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

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Problems in the last 24 hours in Belfast, Northern Ireland

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Belfast and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

1. 

   Internet (72%)

2. 

   Total Blackout (13%)

3. 

   Wi-fi (11%)

4. 

   E-mail (2%)

5. 

   TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• Mark (@mark_p_knight) reported a minute ago

  @Hyperoptic @HyperopticCS @HyperopticBuild No internet since Tue as can’t activate. No news on engineer. No answer to questions. Mangers don’t speak to customers apparently. Worst customer service ever.

• Amandeep Kaur (@AmanKhurana1710) reported 3 minutes ago

  @HyperopticCS Still without internet from so long, Technician supposed to come on 23rd Dec but cancelled. Hyperoptic does not even have courtesy to inform us. Me and my husband was at our home and cancelled all the plans for this. In the end we called the support and than we got to know. Worst

• Emily Allen (@allen_ems) reported 5 minutes ago

  @Hyperoptic any updates on the so far all day outage in CM3 area?? I’ve not received any notifications or estimated fix time…thanks!

• O8O406C (@oc8pm) reported 7 minutes ago

  @virginmedia Apologies but your customer care is the worst out of all UK providers. I will never recommend you to anyone and switch to @Hyperoptic as soon as they are in my building

• HyperopticCS (@HyperopticCS) reported 8 minutes ago

  @metaboy1212 @Hyperoptic We are sad to hear you will be so long without the service. :( As you have an open complaint ticket for the visit, please feel free to request updates on it. Our customer relations specialist will everything on its end to find the earliest available date for you.

• The Dark Fox Guild (@darkfox127guild) reported 8 minutes ago

  @Hyperoptic Please can you fix my Internet before I take legal action? Three days without Internet and multiple stories from your customer support. No ETA on any fix and a compete lack of transparency. This is affecting hundreds of paying customers. DM Me.

• Rob Baker (@rbaker74) reported 10 minutes ago

  @Hyperoptic I presumed you sending us a new router would improve our broadband. Instead, it's completely unreliable, regularly cuts out and is so, so, slow. Odd you also keep suggesting we upgrade. Coincidence? Think a switch is on the cards #lessthanhyperoptic #broadband

• Lee Williams (@Leeroy436906) reported 13 minutes ago

  @virginmedia 2 months waiting for Virgin to sort themselves out and get my internet installed. Finally gave up and cancelled today. Signed up for @Hyperoptic and within FIFTEEN MINUTES I have working internet. From the worst service I’ve ever received to possibly the best.

• HyperopticCS (@HyperopticCS) reported 17 minutes ago

  @Janet4tlc @Hyperoptic We can assure you that we have no intention of providing any misinformation, and the engineer who visited the site today sadly couldn't proceed with the installation. We've emailed you with more details on this, and you can also feel free to DM us for any further help.

• 💥😈💥 (@metaboy1212) reported 17 minutes ago

  @Hyperoptic waited 2/3 weeks for installation only to find out that the cable leading to my flat its damaged and there is probably a problem in the DP Box! Couldn’t check that before ? Now we need to get another team out since these guys are a diff dept !! What a way to start !