Hyperoptic outages and service status in Aberdare, Wales

Problems in the last 24 hours in Aberdare, Wales

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Aberdare, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Andrew Is Looking (@LookingAndrew) reported 4 minutes ago

  @Hyperoptic @Hyperoptic Seems like your company engineers are unable to connect people to your network. How & where do we send these boxes your not technical staff left behind. Shall we charge storage

• 
  Marcelo Hidalgo (@mhmnat1) reported 5 minutes ago

  @AgentTm13774 I can’t send you a dm. I don’t find your name. I received the router but don’t have internet and nobody came as offered to setup the connection! I had Hyperoptic but now it’s disconnected too. So I don’t have nothing!! Please help me fix this issue urgently!

• 
  Esther (@EstherAkinRN) reported 7 minutes ago

  @MartinSLewis Sky broadband wouldn’t budge for slow speeds very expensive so went Hyperoptic’s for less than half the price and much faster

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 8 minutes ago

  @mariucha77 @Hyperoptic @donedgley1 No service for me!

• 
  Just Me (@JustMe31972856) reported 12 minutes ago

  @Hyperoptic big outage across multiple sites, yet status on web page says no faults. Don't waste time trying to troubleshoot and resetting or calling them. It's down until engineers fix it.

• 
  M. (@mariucha77) reported 12 minutes ago

  @lulu_veganx @donedgley1 @Hyperoptic No news received since yesterday morning. Still no service.

• 
  Real Bonkers Tv (@tv_bonkers41301) reported 15 minutes ago

  @_JoshBillings @Hyperoptic One of the worst phone providers

• 
  Ronald Anthony (@anth64369) reported 16 minutes ago

  @Hyperoptic probably one of the worst experiences we’ve been having after getting these guy!!! No customer support, no clue what’s wrong and we’ve been waiting for days now.

• 
  Copious cups of tea (@Iron_B__) reported 18 minutes ago

  Received the most disgusting “service” from @Hyperoptic this evening. Called to discuss a cancellation fee being applied unfairly only to have my time wasted by the most awful person deliberately going round in circles trying to avoid the subject. Disgusting.

• 
  Paul Thompson (@tommo_68) reported 19 minutes ago

  @Hyperoptic When the internet is down though you cannot switch.