Hyperoptic outages and service status in Aberdare, Wales

Problems in the last 24 hours in Aberdare, Wales

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Aberdare, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

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  ZoTacStreams (@TheRealZotac) reported 1 minute ago

  @theashrb I have toob for £25 for the last 4 odd years lmao its 900up and 900down but i get 1,000 up and down normally lmao, starlink and hyperoptic are total rip offs

• 
  Stepalex (@Stepalex) reported 2 minutes ago

  @theashrb It only shows how your Hyperoptic pricing sucks, as I have had 3Gb/s from Community Fiber for over a year for £41

• 
  Jen25Ten01 (@jenka2592) reported 3 minutes ago

  @Hyperoptic Appalling service by Hyperoptic!😡 2nd time this month that the wifi has stopped for hours due to thunder. Incredibly frustrated with this provider! Have to wait 30 minutes on the phone for Customer Service, only for them to give you unreliable information! FED UP!

• 
  John Younghusband (@nenamewilldo) reported 5 minutes ago

  @Hyperoptic CS12010207 you don't answer the phone and your robot doesn't speak or understand English, I have sent an email to support however I don't want a telecoms supplier that takes 48 hours to respond cancel the install booking for Friday 1st May

• 
  RoseyD77 (@RoseyD77) reported 7 minutes ago

  @Hyperoptic Amazing. Got hyperoptic less than a week ago... it's been down all day. No updates. Now have to pay to work outside of my home tomorrow, take time off work and still nothing from you. Not a great start. Might be the end of a very short relationship.

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 8 minutes ago

  @donedgley1 @mariucha77 @Hyperoptic 5 days with no service and no communication is just diabolical.

• 
  Jordan🇩🇲 (@JordyOnside) reported 12 minutes ago

  Just spoke to @Hyperoptic Apparently it’s their biggest outage and a major priority but they have no time frame 👍 also the staff said their service tracker is actually fake that’s why it constantly says no issues

• 
  ZombieRodeo! (@ZombieRodeo) reported 14 minutes ago

  @Hyperoptic Any news on the internet outage at Brighton Marina… You said an engineer is on his way and will be in the area at 10:30am to fix it, it’s now 2pm and nothing, I haven’t seen a single engineer anywhere!

• 
  πι (@TheThreepoint14) reported 18 minutes ago

  @Hyperoptic “keeping your network super fast” should not be done at our expense . For the gazilionth time you do maintenance and shutting down of services ( 2 hours this time ) during working hours . “Informed you so you can find alternatives” is not acceptable

• 
  Marcelo Hidalgo (@mhmnat1) reported 18 minutes ago

  @Hyperoptic what’s going on with your service? You said maintenance this morning from 9am to 1pm (4hours) it’s 3:17 and still no service! Last time you made a “maintenance” I lost my service for 4 days!! 😡😡😡😡