Hyperoptic outages and service status in Aberdare, Wales

Problems in the last 24 hours in Aberdare, Wales

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Aberdare, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

• Internet (69%)
• Wi-fi (15%)
• Total Blackout (13%)
• E-mail (2%)
• Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Andrew 🌱📷 (@AtAndrewM) reported 3 minutes ago

  @kieranmch @Hyperoptic Loved having hyperoptic. Only complaint is if you ever want to leave they bill very high cancellation fees, even if moving home,.

• 
  Mikeybob (@brudermike) reported 4 minutes ago from Edinburgh, Scotland

  @Hyperoptic @HyperopticCS 14 hour outage. No updates from Hyperoptic. An outage of this length without an update to customers is unacceptable. Your outgoing message about outage was recorded in an echo chamber and is inaudible. 1/2

• 
  Mikeybob (@brudermike) reported 5 minutes ago from Edinburgh, Scotland

  @Hyperoptic @HyperopticCS 4 hour outage. No updates from Hyperoptic. An outage of this length without an update to customers is unacceptable. Your outgoing message about outage was recorded in an echo chamber and is inaudible. 1/2

• 
  Kathryn A 💙 #European #Rejoiner (@kittytonk) reported 6 minutes ago

  @GirlGiada There are a couple of free things to check first. Electronic equipment near your router could be interfering (move it/other stuff) or the signal could be competing with a nearby neighbours router. Call hyperoptic tech help desk for advice on how to adjust it.

• 
  Alex Scott - TV Director (@MercianMedia) reported 7 minutes ago

  Jeez. @Hyperoptic is so far the WORST company I've ever dealt with. 2nd time trying to get booked. The left hand doesn't know what the right is doing. Keep telling me to book online, and they have no online booking system! Call centre says I'm already installed, and I'm not!

• 
  Kieran McHugh (@kieranmch) reported 7 minutes ago

  I’ve had @Hyperoptic for 3 years now and I don’t think it’s ever gone down or had any sort of problem in that whole time. We need more competition & small full fibre providers.

• 
  Ashwini V Mohan (@crazy_chipkali) reported 12 minutes ago

  @Hyperoptic your engineer is waiting for someone to pick our call from the last 40 minutes, we are calling your 24*7 service to complete the activation of our new connection!

• 
  Verity Cameron (@RealLadyV) reported 15 minutes ago

  No broadband since Wednesday morning and @Hyperoptic can't send an engineer until Friday??!! Disappointing service in these working-from-home times

• 
  Anya Martin (@AnyaMartin8) reported 17 minutes ago

  Last year when I tried to cancel my broadband with Virgin I had to spend *hours* on the phone sorting out their admin mistakes (and they still referred me to a debt collector). I've just cancelled my Hyperoptic broadband through their chat function, took literally seconds

• 
  Steven Jones (@StevenNT) reported 18 minutes ago

  @rclstudio Hi, I have Hyperoptic and had them since July 2019 and can 100% recommend them, had zero issues at all. I can give you a DM with my referral code to get £25 off your first month off if you are interested ?