Hyperoptic outages and service status in Aberdare, Wales

Problems in the last 24 hours in Aberdare, Wales

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Aberdare, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gideon Summerfield (@gidster3000) reported 6 minutes ago

  @Hyperoptic myself and several neighbours in W6 having outages in last 24h. Your site status update reports no problems. Also can't seem to get through on the phone and no other way to report a technical issue

• 
  karen thompson (@karenthompson52) reported 8 minutes ago

  Disgusting service from @Hyperoptic which I had installed on Tuesday and still zero internet. No front door bell, lighting, heating, sound system etc. Spent hours on phone 3 times but apparently no engineers available and no idea how many days before they can get one WTAF?!

• 
  Uppili Ventures (@uppiliventures) reported 11 minutes ago

  @Hyperoptic why say no service issues when we all do not have service right now?

• 
  Amin Salehzadeh (@aesnobari) reported 15 minutes ago

  @Hyperoptic you have atrocious service. I have booked an installation with you TWICE. Each time your engineers just come for five minutes, don't do anything and without saying what's wrong just leave and your customer support can't tell me what's wrong. Embarrassing honestly.

• 
  Rob 🇺🇦 (@rsjhayes) reported 15 minutes ago

  @it_is_fareed and hyperoptic went down in my area after the first goal. shocking

• 
  NotSteve (@NotSteveMusic) reported 15 minutes ago

  @Hyperoptic easily the most shoddy internet provider in the UK. Random outages and when you try and contact them they just literally switch off their customer support. Can’t call them. Can’t live chat them. Can’t do anything.

• 
  M. (@mariucha77) reported 18 minutes ago

  @lulu_veganx @Hyperoptic @donedgley1 Looks like a cable is damaged in Poolman st. No idea when they will fix it

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 20 minutes ago

  Thought it wouldn’t last. Service is now down again! @Hyperoptic @donedgley1

• 
  Liverpool1207 (@Liverpool1207) reported 26 minutes ago

  Another company that appears to have no concept of customer care. @Hyperoptic

• 
  umang shankar (@Umangshankar) reported 30 minutes ago

  @Hyperoptic #hyperoptic what a horrible service you guys have 3 days of no internet and all you get are fake promises.