Hyperoptic outages and service status in Aberdare, Wales

Problems in the last 24 hours in Aberdare, Wales

Hyperoptic signals over the past 24 hours, with local activity from Aberdare, Wales and nearby areas. The dashed baseline applies to service-wide activity, not to local outage confirmation.

• Service-wide signals
• Service-wide baseline

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Alex (@c932x) reported 5 minutes ago

  @Hyperoptic I've been on hold for 50 minutes - will you just pick up the bloody phone? Ridiculous service - you need to hire more staff innit. Think it might be time to change provider - you're even worse than Vodafone and that is sayyying something!

• 
  farah (@Farah54894793) reported 6 minutes ago

  @Hyperoptic awful service, got the installation 2 days ago and still no internet they don’t have no answer and expect us to wait without internet they take hours to pick up regret joining them

• 
  ells🦋 (@ells_afc) reported 8 minutes ago

  @AFCBUDDY85 @Hyperoptic Speeds are great I must say and the follow up customer service from management has been very good. But trying to raise the outages and get timeframes was near enough impossible. I went almost 2 days with no wifi. They’ve now given me basically 3 months for free.

• 
  Chris Newton (@drchrisnewton) reported 11 minutes ago

  Wi-fi down for a second day. @Hyperoptic are very slow to respond, and won't even guarantee an engineer visit today. It looks like my time with this company won't be very long. Not good enough.

• 
  Mabs Ahmed (@Mabs79) reported 12 minutes ago

  @londoncolly @Hyperoptic I am a @hyperoptic user been down since sat am. Am in SE London. Can't get through to them so frustrating

• 
  EKO (@EKOcasts) reported 13 minutes ago

  Come home yesterday from a lovely holiday to find a @Hyperoptic Internet outage that's gonna last an estimated 3 (or more) total days, and no compensation for the outage till Monday cause the weekend isn't "business days" Crazy lack of consumer protection in the UK

• 
  ells🦋 (@ells_afc) reported 14 minutes ago

  @Hyperoptic diabolical service. Approaching 48hrs with little to no service. Issue claimed to be fixed for it to stop working again 2 hours later. No estimated timeframe for resolution.

• 
  Greg Thomson (@gregthomson31) reported 14 minutes ago

  Another Sunny day means another @Hyperoptic outage incoming!

• 
  BelLa (@BellaFelize) reported 17 minutes ago

  @EKOcasts @Hyperoptic If you think that’s bad try the Netherlands, we had a cable problem and it took them 3 months to fix it no compensation whatsoever…

• 
  Char_B (@beau_belle7) reported 18 minutes ago

  @Hyperoptic what the hell is going on? Internet has been down for 10 hours so far today. This is the second time in the space of a couple months. I hate that I renewed my contract with you for another 24 months only a few months ago. This is diabolical!