Hyperoptic outages and service status in Aberdare, Wales

Problems in the last 24 hours in Aberdare, Wales

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Aberdare, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Eddie (@EddieMakesGames) reported 3 minutes ago

  Hey @Hyperoptic I think your network has just died - I live in a complex with exclusively hyperoptic and all networks apart from a sky connection have died

• 
  Adam Piper (@bitwog) reported 5 minutes ago

  @Hyperoptic for over a week now I've been experiencing drop-outs on my internet connection and and for 6 days I've been largely ignored by your support team. You used to have excellent competent staff and now it's a frustrating mess to deal with you.

• 
  Paul Thompson (@tommo_68) reported 11 minutes ago

  @Hyperoptic How will users contact you when your Internet isn't working. Services went down yesterday, and nothing advised by you again. Hopeless company and you don't care

• 
  Esther (@EstherAkinRN) reported 11 minutes ago

  @MartinSLewis Sky broadband wouldn’t budge for slow speeds very expensive so went Hyperoptic’s for less than half the price and much faster

• 
  Xenomorph (@xenom0rph09) reported 17 minutes ago

  @Hyperoptic I raised issue of loss of service Friday last week in morning. Sunday still no resolution so raised complaint. Now it's still not fixed and no one is replying to me since Monday. Not one update. Stay away from this company you will pay and not get service for 5 day+

• 
  vsquad22 (@StainYNWA) reported 22 minutes ago

  @Hyperoptic Definitely not hyper reliable. London, NW10 has dropped to 2Mbps even though I paid for 1Gb. I've been on hold with tech support for 45 minutes and then the connection mysteriously drops out. Get it sorted for goodness sake! Cheap prices = poor service

• 
  Davdra (@pdavdra) reported 22 minutes ago

  @Hyperoptic why do you insist on doing your maintenance work during working hours? Causes major issues with working arrangements!

• 
  J Jack (@joyjack) reported 24 minutes ago

  @Hyperoptic What's the issue now? This is really tiring to deal with all it time. Please fix asap.

• 
  Konstantin Tkachuk (@Tkachuk_science) reported 28 minutes ago

  @Hyperoptic Hey folks, Your internet is not working tonight

• 
  Stepalex (@Stepalex) reported 29 minutes ago

  @theashrb It only shows how your Hyperoptic pricing sucks, as I have had 3Gb/s from Community Fiber for over a year for £41