Hyperoptic Outage Report in Aberdare, Rhondda Cynon Taf, Wales

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

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Problems in the last 24 hours in Aberdare, Wales

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Aberdare and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

1. 

   Internet (73%)

2. 

   Total Blackout (17%)

3. 

   Wi-fi (8%)

4. 

   E-mail (3%)

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• puar (@puar89291699) reported 30 seconds ago

  @Hyperoptic Since you did "maintenance" in my building a couple of weeks ago my connection has been seriously unstable, ping bounces around like crazy 20-1000+ and at peak times DL speeds drop as low as .5mbps, also your live chat doesn't work.

• Martin Swanson (@Swandermann) reported 33 seconds ago

  @Hyperoptic Just wanted to share the appalling wi-fi service I’m experiencing as a home worker and the even worse Customer Service…11 days to respond. Thank you also for the reminder that I can terminate my contract with you.

• Sir Digby Chicken Ceasar (@jcceltic) reported 3 minutes ago

  @TRealSlimJadey @HyperopticCS They now refuse to proceed to resolve UNLESS I test the speed using a laptop ( which I don’t have ) that is connected via Ethernet to their router 👀👀👀. Running out of patience now Hyperoptic, it’s YOUR problem not mine, now any chance I can get the service I pay for ie, 500Mb

• Danielle (@F1Danii) reported 3 minutes ago

  @blackamnesias @HyperopticCS I hope it is resolved soon, but wouldn't hold your breath. They are also terrible at providing ETA, had 2 stints of downtime this month. First was 11 days and now on day 4. Hyperoptic have no idea when this will be fixed but assure me it is in hand...

• BoyGeekDroneperidone (@BoyGeekDrone) reported 4 minutes ago

  @HyperopticCS @Hyperoptic Can I have an update about the service disruption in Glasgow?

• GafGaf (@ninjahippouk) reported 5 minutes ago

  @Dingdong429 @Hyperoptic You still have probs? We are connected to south Glasgow but are 8miles away. We have nothing either. Don’t use a hyperoptic router so they won’t help. My google mesh says it has internet but nothing on the house is working.

• Danielle (@F1Danii) reported 6 minutes ago

  @UKPolicyPro @Hyperoptic They don’t give a **** about the impact they have on peoples lives. I went 11 days with no internet and it went down again 2 days after being fixed. On day 2 now, hardly any data left on my phone contact and it’s the same lines each time.

• Danielle (@F1Danii) reported 6 minutes ago

  @HyperopticCS @Hmodh1B There’s lots of requests because they are unable to provide a service. 15 days of no internet this month, Hyperoptic can honestly go to hell.

• Chev (@Chev1738) reported 7 minutes ago

  @HyperopticCS Hyperoptic why do you not have case reference numbers for issues raised and insufficient staff for customer support? I have been waiting to be connected to an agent for half an hour online.

• Clint (F apologist) (@sarcsausageroll) reported 7 minutes ago

  If you’re looking for an ISP I cannot recommend @aaisp or @Hyperoptic enough. Only ISPs I’ve ever had where I almost never had any issues.