Hyperoptic

Hyperoptic Outage Report in Aberdare, Rhondda Cynon Taf, Wales

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Aberdare, Wales

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Aberdare and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Aberdare, Rhondda Cynon Taf, Wales 12/02/2025 16:35

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Total Blackout (16%)

    Total Blackout (16%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. E-mail (1%)

    E-mail (1%)

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • majordamo Majordamo Again (@majordamo) reported

    @Hyperoptic Late installation, half a day of work wasted waiting. Your support address doesn't respond An hour on hold on the phone, spoke to 2 ppl who said 'wrong department' You already have an email to this effect: this a cancellation based on nonexistent customer service

  • colinwren Colin Wren (@colinwren) reported

    @robdykedotcom @Cloudflare @Hyperoptic Looks like whatever you rolled out today (assuming that's why my internet blipped earlier) has broken BGP as it's now "incorrectly accepted invalid prefixes"

  • yorkshire_htafc Blue and White stripes (@yorkshire_htafc) reported

    @HyperopticCS our @Hyperoptic Internet service is down in York (YO1) this afternoon, home router has been turn off and on, all the usual IT support steps followed… is there a service outage?

  • IridiumFX Claudio Russo (@IridiumFX) reported

    Hi @Apple since my network provider in London, @Hyperoptic, decided we are not worth the private relay function, I was wondering ... any chances you may want to get into the broadband business too ? I'd switch from day 1

  • Miss__LL L (@Miss__LL) reported

    @Hyperoptic Exactly. My hyperoptic broadband has become substandard since 04/01/22. 58.75 mbps download and 139mbps upload vs the 500mbps paid for and previous. Location N1. Causing me hassle. Please help.

  • noblesalley Kamal (@noblesalley) reported

    @Hyperoptic 8 days and counting with no internet. 2 network outages in ten weeks. No updates on resolution. What a welcome for a new customer! Unresolved & Unreliable. Can anyone help? Maybe Virgin... #NotsoHyperOptic

  • nightbussteve Steve Erskine (@nightbussteve) reported

    @Hyperoptic beginning to think this 24hr support is a lie. Reported issue a day ago. No response. Been no. 1 in queue for chat support for over an hour now. No support at all. Getting worse and worse. And you want me to renew? Renew what?

  • nightbussteve Steve Erskine (@nightbussteve) reported

    @Hyperoptic But the price you pay is zero support and no customer service.

  • OliverJHaslam Oliver Haslam (@OliverJHaslam) reported

    @Ricker666 That UL is impressive. That seems to be what lets everyone down — I think Hyperoptic does synchronous gigabit down south, but I might be remembering wrong. I now get a paltry 50-ish

  • SuzeGold Suzanne 💙 (@SuzeGold) reported

    @Hyperoptic my internet’s down in SE London - any more info on that?