Hyperoptic outages and service status in Aberdare, Wales

Problems in the last 24 hours in Aberdare, Wales

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Aberdare, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Carolina (@caro_SpecialOne) reported 44 seconds ago

  @Hyperoptic no service, no one knows what is going on, no update, again terrible customer service

• 
  John Younghusband (@nenamewilldo) reported 1 minute ago

  @Hyperoptic as you won't answer the phone and your robot can't speak or understand english be advised I don't have a contract and you can cancel my installation visit tommorow oss I don't like threats

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 2 minutes ago

  @mariucha77 @Hyperoptic @donedgley1 We still have no service. It’s broken!!

• 
  Alex 🌐 (@ajr_codes) reported 3 minutes ago

  Hey @Hyperoptic your service to me in London has gone down multiple times this week, with no issues reported online. It's been fine for the past 4 years. What's going on? You used to be so good.

• 
  pratap singh (@pratapsingh71) reported 5 minutes ago

  @Hyperoptic 30–45 mins on hold without connecting, emails ignored, tickets never closed. Customer service is non-existent. Yet auto-billing works flawlessly—even after disconnection. How do you justify running a business like this? Your business need some human in loop to survive

• 
  Kurt Robson (@KurtRobsonn) reported 8 minutes ago

  @liam_richards @Hyperoptic Hahahah. Okay my customer service rep must’ve decided to give me the ultimate worst case scenario. Have a good week!

• 
  Neil (@NRManc) reported 12 minutes ago

  Hi @Hyperoptic I’ve received a personally addressed letter from you. I have no idea where you have obtained my name and address but I have never given you permission to use this data. Please provide a link to your data protection complaints

• 
  Tushar Tony (@TusharTony) reported 12 minutes ago

  @Hyperoptic Most useless broadband service ever #hyperoptic

• 
  Slimfit (@iSlimfit) reported 13 minutes ago

  Had an internet outage all morning and had to use my office phone as hotspot. Reported it to my ISP, and the issue was fixed around 1pm. I asked if there was any compensation for the disruption, and they knocked 50% off my next month’s bill. Hyperoptic l’ẹ́kàn sí. 👏

• 
  M. (@mariucha77) reported 19 minutes ago

  @donedgley1 @lulu_veganx @Hyperoptic No updates and no estimate when this issue will be solved.