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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (50%)
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Login (33%)
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Trading platform (13%)
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Withdrawals (4%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 London |
Website | |
 Stockton |
Withdrawals | |
| Fort Wayne |
Login | |
 Xirivella |
Login | |
| Sant Cugat del Vallès |
Login | |
 Paris |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Wayfarer
(@FadhelKhalifah) reported
@IBKR hi i couldn't login to my account , i called client service several times on 1 (877) 442-2757 but nobody answered please your support
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Uresh Perera (UP)
(@UreshP) reported
Good afternoon @IBKR can't get your technical help on Chat or the phone after 45 mins on phone was disconnected so how ?? two days in a row. For a corporate account this is terrible customer service.
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lucky
(@YeMustBeReBorn) reported
@etrade Traders are closing their accounts with you. High net worth accounts moving to @IBKR and @TDAmeritrade ... your poor service is costing people too much money
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Judith Orvos, ELS
(@JudithOrvosELS) reported
@IBKR your customer service is abysmal. Have tried calling on multiple days. On hold literally HOURS and still can't get an agent on the line.
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Trade Engineer
(@PodianP) reported
@MalavadeNataraj @IBKR Don't you need your broker APIs to support it ?
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Mesfin
(@Mesfin_Voice) reported
@IBKR Absolutely terrible customer service. I have not been able to withdraw funds using saved bank details or set up new bank details. Customer servce don't reply to inquiry tickets, phone calls or web chat! Want to close account now!
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Lambo Livin
(@KingJoof) reported
@bclund @IBKR TD think or swim app amazing and their help desk super good. But they have been freezing a lot lately
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Andy
(@andrewldonald) reported
@m_pereire @HLInvest @IBKR Same here. Happened before ...their infrastructure old tired like the app/web not fit for purpose, and they’re doing nothing to fix. I’m leaving. Best alternative is #Trading212 no commissions no fx charges (HL 0.45% rip off) good for general investing and ISAs. Good luck 👍🏻
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Akash Rathour
(@AkashSR123) reported
@IBKR I’ve been on hold over an hour now. I am still unable to correct my trading permissions so have money being pissed down the drain because no one will answer the phone! @AskRobinhood Please please will you launch in the UK so I don’t have to stick with IBKR
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Anri Asaturov
(@nastyhobbit) reported
@FunniKen @IBKR Good luck with that. Trying to talk to them for 2 weeks, customer since 2017, phone, chat, tickets - silence or bullshit responses and dropping out.
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Daniel
(@Daniel53059063) reported
@IBKR Your customer support is a disaster. I am traying to reach anyonoe in customer support and its impossible, i wait on the line for more than a hour and no one pick the calls. What kind of customer support is that??
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Angry O'Neil
(@AngryONeil) reported
@UreshP @IBKR @IBKR ‘customer service’ is dreadful.
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BeCashBro
(@BeCashBro) reported
@IBKR **** the bears that's whats uo
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STOP Workplace Bullying
(@endworkbullying) reported
@IBKR Zero Customer Service. Answer your phones.
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Keith Robison
(@Excel_forlife) reported
@bclund @IBKR Agree, been a happy customer for 3 years, they even performed well during March.
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Fabio Oliveira
(@faoliveirafotos) reported
@effectemergence @jimcramer Like your view, I’m glad @IBKR didn’t crash and I could buy the dip
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gulz
(@trader_gulz) reported
@MalavadeNataraj @IBKR Nice, Do they support MIS order and intra margins for option selling ?
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Ask Pohly
(@johnpohly) reported
@IBKR Can someone contact me regarding a 2-week old support ticket. No communication is happening. Support ticket # T393757 and I have been on hold for 1 hour and 3 minutes so far.
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Seven
(@mvpd7) reported
@IBKR having login issues on client portal and workstation. Was on hold for over an hour today before throwing in the towel. Can you help me login? Or direct me how to withdraw to another broker. Thanks
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Trading Sorority
(@tradingsorority) reported
$GME Revolut stock trading is down for some traders. Robinhood not loading for some traders. Trade station not allowing GME buys for some traders. Any other platforms struggling? My @IBKR is fine.
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K.
(@theksfactor) reported
@IBKR Do you guys look at your DMs or the number of people trying to get in touch with you ? Pathetic service
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crypto
(@crypto29140588) reported
@IBKR my calling waiting support took more than 75 minutes to solve failed login due excessive attempts
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Kinshuk Kale
(@AgileKK) reported
Does @IBKR have the worst customer service of all brokers? For 3 days straight I have spent 30 minutes / day on phone with them without anyone even bothering to answer the phone.
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Lars Kr. Lundin
(@lklundin) reported
@IBKR I only recently and accidentally discovered that #IBKR's Trader Workstation is a java-application that you support on multiple operating systems including #Linux. You could be more upfront with this important information.
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Zackery Parker🧠
(@mistman78) reported
@UreshP @IBKR Commission free trading has killed customer service
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James Ruhle
(@jahruhle) reported
@IBKR hi there. I'm trying to transfer in a little over a million in positions but can't get a response from anyone, and its been over a week. I'm about to give up and look for alternatives, unless someone can help?
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tastytradar 🇨🇦🍒
(@tastytradar) reported
@poochie_ab @IBKR Weird! I've had no issues
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Minimalist Money
(@bgtochilka) reported
@IBKR @IBKR how can I reach your support? THey dont answer to my tickets 3 weeks already??
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Anri Asaturov
(@nastyhobbit) reported
@FunniKen @IBKR Search for '@ibkr' in twitter 'latest'. I assume they're ok if you're an institution, but retail customers are treated like dirt when it comes to customer support
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Stephen Mulholland
(@mulhollandsr) reported
@IBKR because he tried to call IB support and spent 2 hours on hold?