Interactive Brokers status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Interactive Brokers users through our website.

• Login (44%)
• Website (33%)
• Trading platform (22%)

Live Outage Map

The most recent Interactive Brokers outage reports came from the following cities:

City	Problem Type	Report Time
Phoenix	Login	3 days ago
Nelson	Website	10 days ago
Hyderabad	Login	22 days ago
Mesquita	Website	26 days ago
Calgary	Trading platform	29 days ago
Málaga	Website	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  John Mason (@johnkmason) reported 7 minutes ago

  Sidenote, is IBKR TWS crashing for anyone else? Had to switch to IBKR Desktop (which I hate, the font is tiny and you can't change it, fix this @IBKR).

• 
  Piyush Parmar (@learner_air) reported 7 minutes ago

  @IBKR Worst service

• 
  Saptarshi Das, CFA (@saptarshi_tweet) reported 9 minutes ago

  @IBKR @IBKR do you ever solve issues. Your customer service is -100 out of 10. You haven't been able to solve a critical problem for over 20 days now. Ticket #T877121. Are they sleeping on their beds. The issue has been escalated 4-5 times already. DO YOUR JOB!

• 
  Rob Gray (@robmgray76) reported 9 minutes ago

  @Therichardralph @IBKR The FX fees are higher than T212 and the interest paid on cash is less but it works well. I pay £5.99 per month to bring the FX fees down a bit.

• 
  Brandon (@D3GSolutions) reported 10 minutes ago

  @Reetard_ @IBKR Their mobile app. It's just clunky and slow and lags.

• 
  andrew brett (@AndyJB4676) reported 11 minutes ago

  @Therichardralph @IBKR I’ve tried three times to create an account and log in with IBKR and have only ever got an ‘unknown error’. Not had that problem with T212 or other apps

• 
  🅰️LB🅰️ (@ALBACapMgmt) reported 11 minutes ago

  @PhenixInvesting @skyquake_1 @IBKR Its possible to reduce positions in Kospi futures and options now. It wasnt yesterday, wasnt given any explanation other than they were aware there was a problem.

• 
  Luna Trades (@totheluna21) reported 17 minutes ago

  @IBKR Technical issues around SanDisk earning times yesterday was a bit suspicious? I have friends lost money as they couldn't close positions you will have a log of this as they called in too to have you market close their positions

• 
  Jesus (@CCrypto1001) reported 18 minutes ago

  @IBKR It's impossible to contact IBXR support: 1(877)442-2757, it doesn't work. I can only hope that the issue they fabricated to keep my $3464.85 cash will be returned to me someday. U25159972

• 
  HappyHKL (@HappyHkL1) reported 18 minutes ago

  @IBKR Over 60 minutes of complete outage during extreme market volatility, and NOT A SINGLE WORD from you?! 🤬🤬🤬🤬🤬🤬Traders are trapped and losing money every second as prices flip! We demand an immediate public statement AND a clear loss compensation plan NOW! 💣🔥😤🤬😤🤬😤🤬😤🤬

• 
  Brandon (@D3GSolutions) reported 20 minutes ago

  IBKR has made me lose so much money it's gross. Can't sell covered calls on positions I own? Why? I'm in a margin account with positive SMA etc?!? @IBKR no help from the trade desk and as of yesterday a senior trade desk rep didn't even know your own margin rules.

• 
  She Laughed (@TatsukiTop1) reported 22 minutes ago

  @IBKR Too slow...

• 
  Joe Wyer (@joe365ppm) reported 23 minutes ago

  I think @IBKR is the worst website interface and support experience I have ever had. That includes the DMV, gov tax website, etc.

• 
  todd morse (@ihottoddy) reported 30 minutes ago

  @IBKR Ur total garbage. I switched from schwab and swith back after one day. U dont tell people u have to have 100k to get best margin rate then at 1259. All margins go up to 50% and u sell some of my stocks. Customer service is trash also..u should be shut down

• 
  jpemberthy (@jpemberthy) reported 32 minutes ago

  @NickSchmidt Don't know about shitcoins. But for securities, there’s no comparison between HOOD and @IBKR on execution quality. I moved everything to IBKR a few years ago and never looked back.

• 
  J.J. Jejeebhoy (@jjeebhoy) reported 33 minutes ago

  Obscene for @IBKR to go down in the middle of a trading day

• 
  Ekapob⚔️ (@ekapob) reported 38 minutes ago

  @tomlikestocode @IBKR same problem here

• 
  David Silva Smith (@DavidSilvaSmith) reported 42 minutes ago

  @VinniePetre @IBKR wow! lost a customer because they wouldn't respond!

• 
  PhenixInvesting (@PhenixInvesting) reported 44 minutes ago

  @YYF171ttk @IBKR After couple hours we were able to get some orders filled then the system shutdown again for several hours This time it’s insane 30 hours in and no ETA time on fix

• 
  RobertoenMexico (@Olde_Pharte) reported 45 minutes ago

  @IBKR I'm done with you A.I. I've filed a complaint with the SEC. Maybe that will get your attention.

• 
  人称六叔 🔶BNB 🔶买美股上币安 (@Jasonwang1211) reported 45 minutes ago

  @IBKR Yeah this pump's transparent as **** no hidden fees just straight pressure. That's why barely any callback like I posted, Sol guys squeezing it clean. Chinese holders mostly jumped mid way though.

• 
  Long & Right (@Ramblin_Rebel13) reported 50 minutes ago

  I have an open position but @IBKR has kindly told me to f off at least twice now with no ETA on a fix. Their traders can't even close my position. Why is this ok? @CFTC

• 
  ilia (@ilia_el_pro) reported 55 minutes ago

  what a **** lag platform its even same accounts it even showed 0 trade only the first sell wtf @ibkr

• 
  TiltFolio (@TiltFolio) reported 56 minutes ago

  @JoachimMo1985 @IBKR I'm not sure about issues at IBKR specifically, but having worked for a few brokers, I can tell you that the tech department usually comes third or fourth in priority. These organizations are typically led by marketing, followed by corporate roles (risk management, strategy).

• 
  ₿a ElenHODL (@BaElenhodl) reported 58 minutes ago

  @IBKR you want to margin call me without notifying me? On a recorded call you said you sent me a notification. I’m telling you I didn’t get one. Had I gotten one, I would have put more liquid in my account! **** you! I can’t win. Everyone wants my money! **** you

• 
  @Lionessxxxx (@Lionessxxxx1969) reported 58 minutes ago

  @IBKR Totally irrelevant **** advert authorised by Google. Muted, blocked, dislikes reported as Spam & Google still put in on my timeline. The advertiser & Google can **** off for spam scamming me

• 
  Saptarshi Das, CFA (@saptarshi_tweet) reported 1 hour ago

  @IBKR @IBKR do you ever solve issues. Your customer service is -100 out of 10. You haven't been able to solve a critical problem for over 20 days now. Ticket #T877121. Are they sleeping on their beds. The issue has been escalated 4-5 times already. DO YOUR JOB!

• 
  男比熊大 (@bixiong_baisui) reported 1 hour ago

  @IBKR What is your problem?

• 
  Kir Royal Trader 🥂 (@go_mask) reported 1 hour ago

  Hey @TradingView and @IBKR 👋 I’ve been trying to connect IBKR account to TradingView to trade directly from the platform, but the connection keeps failing. Is there currently a known issue with the IBKR integration? Thanks for the help.

• 
  Catherine898 (@funfoodlover) reported 1 hour ago

  @IBKR I don't have money to invest. That is my main problem