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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (50%)
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Login (33%)
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Trading platform (13%)
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Withdrawals (4%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 London |
Website | |
 Stockton |
Withdrawals | |
| Fort Wayne |
Login | |
 Xirivella |
Login | |
| Sant Cugat del Vallès |
Login | |
 Paris |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Hemant Noval
(@hemantnoval) reported
@IBKR : For such a big trading platform, the customer service of Interactive Brokers is well as good as non-existent.
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Jq
(@danuwsandstuff) reported
@IBKR @Trading212 reckon you are the ones putting a spanner in the works with $LLKKF. Is this correct, and when will this ‘issue’ be resolved please? Everyone is getting screwed and there seems to be no valid reason.
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N.Kadola
(@N_Kadola) reported
@IBKR $IBKR Why is your customer service so horrible Why does Thomas Peterffy tolerate the behavior of well over 50% of the "customer service representatives" you get on the phone at #InteractiveBrokers... Oh, and BTW....You have to sit on hold for 2 hours to get ANYONE #WTF
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Terrible Trader
(@T3rribl3_Trad3r) reported
@IBKR Interactive Brokers just crashed for 2-4 minutes depending on ticker. Market was moving, but the data and charts stopped updating I was trading $HX at the time (17:02 to 17:04). Was at $3.72 then the data went down and there was a 2 min selloff. Out at $3.35 🤬
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El Cid Tuiteador
(@TuiteadorEl) reported
@IBKR Guess what? WE CANNOT REACH YOUR CUSTOMER SERVICE. 0 support. I strongly advice any new trader to go to a different broker, dont make the same mistake I did with @IBKR
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Jameson Daniels
(@JamesonDaniels) reported
@IBKR Trying to compose a new ticket inquiry but there's no response in the drop down boxes thereby disallowing me from completing and sending a message. Anyone...
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Mārtiņš Lūsis
(@MartinsLusis) reported
@StanOrzechowski @BathurstThinkt1 @IBKR For me the problem is that there are no alternatives with full stock selection in my country. Otherwise, I would have bailed on them already.
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El Cid Tuiteador
(@TuiteadorEl) reported
@IBKR Worst customer support ever. Go to another broker
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BK557
(@BK5571) reported
@IBKR @IBKR you approved / verified my account, and when I deposited money into my IBKR account, I could not trade due to 'account verification' issues. Why would you do that?I am trying to provide an address verification but you've rejected both. T686462. Plz contact me ! U5433535
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stocks
(@maui1230) reported
@IBKR I have never encountered such a bad customer service system. I’ve been trying for hours on hold on the phone, for the past few days just to get a hold of a human to answer my question about internally transferring funds
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iliyan
(@iliyan05471955) reported
@IBKR Good evening, i have a problem with my application and i have no responce for more than 10 hours. I have funded my account and the only thing that holds my accoung back is Ressidental Address proof which is Recieved and being in processed.
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El Cid Tuiteador
(@TuiteadorEl) reported
@IBKR your support is such a lack of respect to your customers, shame on you
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Coach Kris
(@CoachKrisd1) reported
@IBKR @IBKR is there anyone there to provide any support to current customer. Very poor customer service :(
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Stuart Williams
(@SJWilliams0) reported
@IBKR Hi @IBKR , I’m another customer experiencing poor service who has spent 2.5 hours on hold to you on the telephone over two days this week, coupled with similar on previous occasions. Your online chat times out too and nobody replies Please look at T149688 and T640900
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El Cid Tuiteador
(@TuiteadorEl) reported
@IBKR Not worth using this broker...impossible to contact their support via email and the so called "toll free" numbers dont work at all... I m left holding on the line for 30 mins and nobody helps
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anon_trader
(@anontrader11) reported
@IBKR are we having issues with options? I can’t trade today them (as if markets were closed), can’t even close my positions. (Based in Europe) thanks!
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El Cid Tuiteador
(@TuiteadorEl) reported
@IBKR Worst customer service ever. Dont use this broker tjere are many better alternatives outside
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Hernando Moncaleano
(@Hernandaco) reported
@IBKR They never called your lousy customer service right?
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El Cid Tuiteador
(@TuiteadorEl) reported
@IBKR Can you please share a single way to get in touch from Spain with support other than be kept on the line forever on your UK numbers with 0 assistance at all? Are you refunding me for all these extra costs?
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El Cid Tuiteador
(@TuiteadorEl) reported
@IBKR Worst trading platform ever. After countless calls and hours spent on the line I haven't been able to speak to any of your agents. I regret so much having trusted you as a broker.
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BK557
(@BK5571) reported
@IBKR you approved / verified my account, and when I deposited money into my IBKR account, I could not trade due to 'account verification' issues. Why would you do that?I am trying to provide an address verification but you've rejected both. T686462. Plz contact me !
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Stan_Marge
(@SuperJambon31) reported
@EmmetPeppers I’m trying hard because I developed an admiration for you but boy what a TILT to use @IBKR. NOTHING is working. I can’t sell, I can’t buy, I can’t withdraw, and NO HELP, and the app is bugging SO MUCH. What a tilt my man
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Jack Haddad
(@JackHad93405953) reported
@LunarAces @IBKR All banks are the same i am with RBC and BMO wait time is longer than ever even my account is not self directed i have to wait i know in CIBC investors edge is self directed u call when u have a tech issue! it is stress becareful not to have a heart attack because u r angry!relax
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Mārtiņš Lūsis
(@MartinsLusis) reported
@XS_HeadHunting @FeroxAdvisors @IBKR Thanks, left a review myself. And saw that there are many more users having the same issues.
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Hernando Moncaleano
(@Hernandaco) reported
@IBKR I have been on hold for over 2 hours and in the meantime you removed my trading permissions because you haven't validated documents I submitted several weeks ago. Worst customer service in hidtory
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Bishal R Adhikari
(@outrazeus) reported
@IBKR customer service sucks. It’s almost as bad as @RobinhoodApp. I’m moving my money elsewhere. Smh.
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Mārtiņš Lūsis
(@MartinsLusis) reported
@IBKR And your support gives 0 f**ks about your customers. That is if you can actually reach them which is considered a miracle these days.
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Mārtiņš Lūsis
(@MartinsLusis) reported
@IBKR The word “Pro” doesn’t really fit your actual service though.
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Hernando Moncaleano
(@Hernandaco) reported
@IBKR Instead of posting BS why don't you take care of your customer service. I have been on hold for over 2 hours... And now I cannot trade because you cannot process a document uploaded weeks ago
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Aurélie
(@DesjAurelie) reported
@IBKR hello! Can't access my account due to mobile phone change. 3 times I spend 40 min on the phone trying to get hold an agent. Can you help me please??