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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Login (45%)
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Trading platform (36%)
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Website (18%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Trading platform | |
 Lille |
Login | |
 Sant Cugat del Vallès |
Website | |
| Zaragoza |
Trading platform | |
 Central |
Login | |
 Olongapo |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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I Laroui, CMT
(@musingtrader) reported
I've been on hold forever with @IBKR to complain about a real bad fill. The classical music is a nice touch (Mozart piano concertos) but that's about it. My customer's experience is an unmitigated disaster. I have to hang up here at the 1 hour 2 minute mark!!!
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CryptoBoaby
(@BoabyCrypto) reported
@IBKR why can no one reach customer service? Why can no one access their accounts? Something very strange is happening here and customers want answers... i have bot been able to access my account for the last 2 weeks!! Customer service is non existant, shameful from IB
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justin
(@justin28780257) reported
@IBKR Just shows Forbes Advisor doesn;t know what the F they are talking about. IBKR is the worst!!! $IBKR #interactivebrokers #IBKR
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Grod
(@cheech500) reported
@IBKR answer your damn phone!!!
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CryptoBoaby
(@BoabyCrypto) reported
@IBKR Literally hundreds of customers complaining online about bel blocked and unable to trade and not one word from your invisible customer service addressing an obviously massive issue...What the hell is going on @IBKR
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Rick Williams
(@rickjaydub) reported
@RonFriedmanSF @KarlvKtrading @IBKR definitely a pattern here - support been lacking across almost all platforms of late - cuz all the new retail calling in asking ??s!
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Jeff taylor
(@Jeffreygolf365) reported
@AlexDelarge6553 @ibkr is the worst broker on the plant
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TraderRK
(@TraderRK0) reported
@IBKR last few days i have been trying to reach out to the customer service, neither phone lines nor the online chat works, is there anyonw who can help resolve the issues? Please dm me!
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Maverick
(@BogdanMaverick) reported
@Ned892 @IBKR What were the troubling issues ? I had some too ...
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Investor Magoo
(@InvestorMagoo) reported
@IBKR Client Portal is the worst piece of technology i've ever seen. I can never ever log in! Can you guys please fix this? I am really losing my patience! My account has been blocked, you won't let me access Client Portal and my funds are stuck and I need the money right now!
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Helloyou!
(@Helloyo32088744) reported
@Ned892 @IBKR Dude, Interactive Brokers is for serious traders, not the smallest retail fry. We don't want you, you're gonna crash the system. Leave the pros alone thanks.
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Liverbird 6️⃣✖️🏆UCL
(@NtcRick) reported
@IBKR your login mechanism is the worst login i have ever experienced since started using internet.. always fails, OTP never received, what a mess
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NedsTrades
(@Ned892) reported
@BogdanMaverick @IBKR Money frozen after trades. Days for it to be returned into the account. Pricing for stock was absolutely miles away from actual markets. Consistent logging out. There actually wasn't one usable feature on either the laptop or mobile. So bad. Take your money out ASAP
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Shimon Dickson-Nyman
(@shimonkdn) reported
@IBKR you need to fix your website @ftc @SEC_Enforcement you need to allow customers access to their accounts they never consented to having in the first place
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steve hayes
(@shimself) reported
@IBKR No trading permissions I'm trying to sell an aussie share. I think I have trading permissions, and i have checked but the site tells me i dont so I can't. Pls help
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Finumus
(@Finumus1) reported
@DeepValueInv Yeah, thanks. Mind me asking who you use? I don't think @IBKR support it.
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Investor Magoo
(@InvestorMagoo) reported
@IBKR Different day, same issues. Nothing solved. I can’t access client portal, trading has been blocked. My money is stuck in the account almost from day 1 in 2021. unbelievable! Customer service non existent!
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Dmitry Rimsky
(@Dmitry_Rimsky) reported
@IBKR please fix mobile app...options on MNQ future contact not loading....
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Rick Williams
(@rickjaydub) reported
@KarlvKtrading @RonFriedmanSF @IBKR it appears your phone also tracks your blood pressure as measured by the bars ... i just hope that the flatline is a bad reading or you took the cuff off LMAO!!
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Carp32
(@Carp328) reported
@IBKR I am having issues with the customer support chat room in IB. It never connects to a representative, I get "One moment please..." for hours. Is the chat down?
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CryptoBoaby
(@BoabyCrypto) reported
@IBKR Why are so many people locked from their accounts? We are losing money and losing patience with this shambles...Zero customer service, avoid this broker at all costs
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The Duty of Foresight (Jeff De Cagna)
(@dutyofforesight) reported
.@IBKR now in my 25th minute on hold waiting to speak with a "customer service" representative. Of course, I use the term loosely.
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Hedg.me
(@HedgMe) reported
@IBKR I cannot log into your website, it automatically logs me out. Been on hold for 30 minutes, still no support. please remove your message saying that "increase volatility is causing longer delays". That was March! Vol has crashed and so has your customer support.
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David
(@crayonmystic) reported
When your @ibkr 2FA code doesn't turn up, so you request a new one and it arrives immediately, and you can't tell whether its the original missing one (that'll now fail the login and require username/password again) or the good one
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Chris Ming Ryan
(@chrismingryan) reported
@IBKR there is something so wrong with your service. I am trying to port over from Folio. Can't get help from phone. When I try to explain over email, I get the message, "An unknown error occurred, please try again later."
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Grod
(@cheech500) reported
@IBKR The worst!!!! Pick up your phone!!!!
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Chris Ming Ryan
(@chrismingryan) reported
@IBKR I got through after 40 mins on hold. I've corrected the issue.
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Dmitry Rimsky
(@Dmitry_Rimsky) reported
@IBKR Trying to use the mobile app...options on future contact MNQ are not loading...Please Fix
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Tiny ***** Trader Clark Schreiber
(@Clark_SM7) reported
WTF @IBKR , just pick up the godamn phone. been on hold for a ******* hour😠😠
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The Drew Investor
(@TheEmulator23) reported
@Ned892 @IBKR Fidelity Mate. Have Tried almost all, ETFC, AMTD, & the Worst of all Robinhood. Fidelity is the best & willing to Work w/you. Hope that helps. Nothing more frustrating.