Interactive Brokers status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Interactive Brokers users through our website.

• Login (56%)
• Trading platform (33%)
• Website (11%)

Live Outage Map

The most recent Interactive Brokers outage reports came from the following cities:

City	Problem Type	Report Time
East Orange	Login	14 days ago
Williamsburg	Login	28 days ago
Noida	Trading platform	28 days ago
Brest	Login	2 months ago
Melbourne	Trading platform	2 months ago
Lille	Login	3 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  𝔢𝔦𝔩𝔦𝔰𝔱𝔯𝔞𝔢𝔢 (@iB3Bestpony1985) reported 6 seconds ago

  @IBKR hi, I have a disability support pension and I would like to do trading through you but your platform makes it near impossible and I would hate to think I would have to report you to the a Triple C for discrimination due to income. Perhaps we can work something out

• 
  Holmes1618 (@Holmes1618) reported 30 seconds ago

  @IBKR @JoseTorresEcon This is out of desperation contact attempt: Recently opened an IBKR account and trying to transfer in meaningful funding into the said account. Having a glitches and find there is NO WAY to get hold of a real live agent, unlike TOS or many others. How could this be? Please help!

• 
  Manjit Singh (@ManjitS_India) reported 2 minutes ago

  @IBKR Hi, your menu option IVR language accent is beyond understanding for Indian customer care number. Can you keep it Indian accent??

• 
  James Sun (@LSKMSun) reported 6 minutes ago

  @IBKR the speed for es quote is very slow!!!!!

• 
  Eight Seven (@kjeightyseven) reported 11 minutes ago

  @trading0000007 @Hydra_Thahmid @IBKR lol why don’t you focus on your trading insted of trying to bring someone down who is doing good.

• 
  Binay Jha (Chartered Accountant) (@binaycjha) reported 12 minutes ago

  @JacobMcGrew6 @IBKR Yes. It was a system issues which they are trying to resolve. But you need to call them and they need to reset all the accounts to make it work. After that you need to logout and login again.

• 
  TrendTrader (@TrendTrader_US) reported 14 minutes ago

  @IBKR I’ve called & ask for the permission, & there is no follow through. These are things I can trade in my other brokerage accounts. If you don’t fix this problem, so your customers CAN’T trade oil via $USO or $BNO, particularly in light of Iran war, you are going to lose customers.

• 
  Colt45.eth (@wilson_eth) reported 16 minutes ago

  @TheTechInvest @IBKR The buyer of these is far more likely just playing the pop on the depressed option. Not bad news by any means but probably similar to the $700 tsla calls that keep coming through heavy.

• 
  J (@Blue_1Trades) reported 16 minutes ago

  @IBKR Why does your platform run so awful. Also, I did an ACH transfer into my account that I initiated on Friday and the funds aren't settled in my account. Also, the UI and website are so buggy. You guys need to step up your game. What's the deal? @CharlesSchwab settles my funds after 2 business days. What is the deal ?

• 
  Rod J Davis 🇺🇸 (@rjd_mkts) reported 18 minutes ago

  @IBKR @thomaspeterffy For the life of me I dont know whats going on over at @IBKR but for a trader to not have the ability to do any spreads, iron condors or anything resembling a spread for over 3 months due to technical issues is a MAJOR MAJOR ISSUE!!!!

• 
  Diamond Hands (@HandsDiamo96856) reported 25 minutes ago

  @IBKR there is no way you are the #1 rated trading platform. When a client with $1 mm in liquid cash & 20+ years trading experience, and a credit rating of 800+ does not have approval to buy $IBIT you have a problem.

• 
  Karzma (@abu_dalen) reported 25 minutes ago

  @IBKR Why doesn't the registration support Saudi Arabia?

• 
  alanxyz (@alanxyz129) reported 26 minutes ago

  Interactive Brokers seems to have lost my deposit. They already had my bank details and names but the customer services insist on asking me to provide proof of transfer again, otherwise they won't look into it. Is it strange? @IBKR @IBKR_Europe

• 
  Adam Voulstaker (@AdamVoulstaker) reported 27 minutes ago

  @IBKR genius To setup the two factor auth the QR code in the main terminal will be lost because you sign in on your phone f me whoever is in your IT team needs the sack

• 
  Jason Leon (@czazy73153682) reported 31 minutes ago

  @james4blues @IBKR support

• 
  Keeping it real (@shelterfrmstorn) reported 31 minutes ago

  @IBKR You really need to get your charting in order. Delays , freezing, referencing problems.

• 
  Jason Appel (@JasonAppel10) reported 34 minutes ago

  @IBKR Failure! Broker issue: In the middle of the night, IB (Interactive Brokers) Canceled my entire order book, Including stops that were working overnight on futures positions. I deem this unacceptable for a platform to cancel stop orders and can not remain a customer there with any confidence Does anyone have a good broker/platform recommendation that offers access to everything? Futures, Options, Stocks, in US/Europe/Asian Markets? #LEAVEIBKR

• 
  The 'investor' (@Pikachu21M) reported 36 minutes ago

  @IBKR If I chose a timeframe on the chart, 1 month, 1 year, 5 years, I should see the percentage of progression during this period. Your stays fix on the daily percentage. It’s not a bug but your choice grok said

• 
  𝔸𝕝𝕘𝕠💥𝕊𝕟𝕒𝕗𝕦 (@AlgoSnafu) reported 44 minutes ago

  Is anyone else experiencing an issue in IBKR TWS where alert lines stop appearing on charts, even though the alerts are still active in the alerts window? I’ve been dealing with this issue for years now ... 😢 @IBKR

• 
  0xW 🍌 (@0xWwwwwwww) reported 44 minutes ago

  @stoneymonster @TradingThomas3 Cause IBKR is ****. They know their data is wrong (for the past 15+ years), and they don't give a damn. @IBKR

• 
  PhenixInvesting (@PhenixInvesting) reported 46 minutes ago

  @IBKR South Korea Futures - K200 Massive Order system Failure - Broken since 11pm last night Please fix your system Totally Unacceptable, Traders & Friends losing millions and massive risk of blowing up due to your Error. Community deserve excuse, answer & money back

• 
  Arno (@arnoblits) reported 48 minutes ago

  @CharlesSchwab @IBKR I have gone through your standard support channels before, and the result is always a deflection of accountability back onto my local hardware. The issue is not my machine's optimization; it is the fundamental architectural bottleneck of your legacy Java-based platform.

• 
  Mathėus Lonning_ (@RosaYan1019) reported 48 minutes ago

  @IBKR You found this out, I'm not in trouble

• 
  Guru (@ZainGuru4) reported 49 minutes ago

  @IBKR How to get that. I am a customer and haven’t got any interest on my cash balance. I think that asterisk mark is where the devil is

• 
  Mr. Dustan (@mr_dustan) reported 50 minutes ago

  @IBKR The url on your profile is broken!

• 
  Alex 👹 (@Alex_Steger_) reported 51 minutes ago

  @super509219312 @IBKR The first was a platform update. The did a beta update and TWS stopped communicating with outside documents. The solution was to switch to the stable platform, which I did. Problem solved. Annoying but no concerns

• 
  Vrushabh Bhangod (@Vrushabh3211) reported 54 minutes ago

  @IBKR hi , I think there’s an error with the total calculations when underlyings are in different currencies like ILS or EUR. The final daily P&L isn’t converted to USD. Please fix this as soon as possible. Thanks !

• 
  Binay Jha (Chartered Accountant) (@binaycjha) reported 56 minutes ago

  .@IBKR what happened with leverage ETFs order. I see that suddenly I have started getting error that I don’t have permission to trade this type of securities. Whereas I am trading leveraged ETFs since last six years without any issues except today.

• 
  RemGat (@RicardoMGarcia5) reported 57 minutes ago

  Beware that if you run into a problem at @IBKR you may find yourself completely abandoned. I have a claim open for 5 months now for a dividend they did not process, now I have posted a claim for the lack of response, nobody is responding to any of those. Horrible service!

• 
  The 'investor' (@Pikachu21M) reported 59 minutes ago

  @IBKR Not being able to see the performance of an asset when we are changing the time-frame, and letting it fix on the intraday only is so stupid guys