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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (46%)
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Login (33%)
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Trading platform (17%)
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Withdrawals (4%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Erandio |
Trading platform | |
 Chicago |
Login | |
 London |
Website | |
| Stockton |
Withdrawals | |
| Fort Wayne |
Login | |
| Xirivella |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Gary Marcouiller
(@zen_gar) reported
@IBKR not sure if this company is a scam. Signed up today. Linked my checking account, and now I can not log into my account. Customer service can not help. I just want to delete my account at this point.
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Keubiko
(@Keubiko) reported
@StanphylCap @IBKR Might be time for the Arby's treatment to get my service level up.
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🦋STOCKCUBE🦋
(@Stock_Cube12) reported
@IBKR can you help with this as you are @Trading212 intermediary. We just want a genuine answer from someone instead of “We’re waiting to hear back from our intermediary IBKR” it’s quite worrying that we’ve heard nothing apart from other brokers issuing them out to their clients
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ValwithCatalyst
(@valwithcatalyst) reported
@Keubiko @IBKR I've found them to be terrible, but I also haven't found anyone better.
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Steve I
(@SteveI26827992) reported
Anybody else having problems trying to deposit $$ to @IBKR Canada lately? I did a Bill Pmt transfer thru my bank…and, according to the App it was cancelled on their end…Why?? @BNNBloomberg
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Stanphyl Capital
(@StanphylCap) reported
@Keubiko @IBKR Unless something has recently changed radically, I can honestly say that I've always found their hedge fund "help" people to be terrific. They answer the phone on one ring, and if they don't know "the answer" they reach out within the company and get back to me quickly.
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Nebbiolo Inspector, Will Travel
(@SassiItalyTours) reported
@Keubiko @IBKR They didn't impress me as a retail trading platform and I went back to TW. TW's mobile app is awful, and there's no phone support, but their chat people are decent.
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avery💝s data📝charts📈& finance💹✊🌹
(@averygrrl) reported
@hyperconvexity @IBKR This is IB specific, market data is miniscule. Not that I've looked much at the latency/jitter, but the data packets just stop arriving completely, and I don't have any similar issues with anything else. It's the only data I'm using right now. 4K video plays just fine on YTTV.
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avery💝s data📝charts📈& finance💹✊🌹
(@averygrrl) reported
Fix your data feeds, @IBKR, you charge an absolute fortune and THEY DON'T WORK PROPERLY WITH TWS.
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Vision Thatuiam
(@thatuiam) reported
@IBKR Blockchain is about innovation so any idea presented can be looked at like what aspect of this are they focusing on. Support them properly try to accomplish the goal whitch sometimes thats all thats needed for solutions to come not projects meeting exact vision
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ManiaMarkets
(@ManiaMarkets) reported
@Keubiko @IBKR Phone support service dreadfully slow - not what you want when you've got problem their option platform
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Keubiko
(@Keubiko) reported
We've been taking @IBKR for a test drive on their "institutional account" platform. Have interacted with their support people twice - downright awful - both times told me the completely wrong thing. Sometimes you get what you pay for I guess.
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Marc
(@Marc_Takahashi) reported
Pretty annoying I can’t cancel orders and support takes forever @IBKR
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MiMedx = Fraud
(@MimedxGroupie) reported
@Keubiko @IBKR Same. Great rates. Horrible service.
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Bearded Bear
(@BeardedBearYVR) reported
Should’ve went with @thinkorswim or @IBKR instead if @BMO SUCH A USELESS SYSTEM FOR TRADING AND EVEN WORSE CUSTOMER SERVICE #BMOinvestorline #BMO #BMOSCAM
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Dr James D Kean
(@DrJDKean) reported
@IBKR "We're sorry, but we had to log you out and end your session. Either a problem occurred on our server or you were automatically logged out due to inactivity." How do we fix this? I just started an application
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Steven Lee
(@StevenCooko) reported
@IBKR I had a ACATS transfer from Schwab to IBKR and during the actual transfer DMYI had a ticker change to IONQ. This is the only stock from the entire transfer where the cost basis is incorrect. If you don't fix it, does this mean I get to pay less cap gain?
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Makoto Okazaki
(@MakOkazaki) reported
@IBKR Hi, I have applied multiple times to IBKR, and a few days after submitting my documents my application gets deleted and I can't log in anymore. I am not sure what the problem is and would love some support here!
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MCF
(@mcdocatano) reported
@Keubiko @IBKR Make sure you get through to the institutional/HF customer service. Different experience.
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MakeStonksZimbabweAgain
(@MakeStonks) reported
@Keubiko @IBKR My old firm got a big pitch from them ~10 years ago for an institutional build-out. They’d custom design some features. We spent many man hours working with them. In the end, it was so bad we moved the min $10M over there in illiquid positions to just sit idly.
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Ricky320
(@Ricky3208) reported
@IBKR Your app is not working properly... Cant see anything except price and chart in the stock page.... Please fix asap
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Dogs&Viruses
(@Craigster771) reported
@IBKR Worst brokerage
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John T. Conover
(@iBladesi) reported
@Keubiko @IBKR It's terrible. Last time I bothered, they were unfamiliar with what a cusip was and asked me if I wanted to buy some corporates. Ugh.
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Tom ,🇨🇦
(@tim2Honley) reported
@SteveI26827992 @IBKR @BNNBloomberg Maybe you should hang on to that cash.... If things crash
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Tom Crowne
(@ThomasCrowneLLC) reported
@Keubiko @IBKR Yes horrible - we left - they pride themselves as “tech” firm but offer zero support - it’s sink or swim to be honest - it’s rough - TDI had great technology and support then they ****** things up with Schwab
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Toro 🦇🔊
(@ToroTheDog) reported
@Keubiko @IBKR Dude their customer service is legendary for this exact thing.
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🔥
(@hyperconvexity) reported
@averygrrl @IBKR I think the Internet, broadly - and market networks, more specifically - are running low on overhead bandwidth capacity again … plumbing problem, IMHO 😕 🪠 …or do you think this is IB-specific? 🤔
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Santanu
(@Santanu_2215) reported
Every other day @IBKR service goes down during market hour . This is unacceptable. If you can not keep a production system up and running then you must be having a poor IT team on the ground which needs to be replaced with experts ! Sad !
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Alpha Vulture
(@AlphaVulture) reported
@KidDynamiteBlog @Keubiko @IBKR You probably have never experienced how the average retail broker works in Europa if you think IB is bad.
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Nebbiolo Inspector, Will Travel
(@SassiItalyTours) reported
@outofthemoney1 @Keubiko @IBKR I mean this in the nicest, most charitable way--their app is *embarrassingly* bad.