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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (46%)
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Login (33%)
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Trading platform (17%)
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Withdrawals (4%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Erandio |
Trading platform | |
 Chicago |
Login | |
 London |
Website | |
| Stockton |
Withdrawals | |
| Fort Wayne |
Login | |
| Xirivella |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Sanket
(@Sanket77476344) reported
@IBKR can you please resolve the issue. I am trying to set up the new account with you but they ask my successor's sin number since my wife is living in india. There is no Social insurance number. What should I do?? I tried to call the customer service but no one pick the call.
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Failed Lyndon LaRouchite
(@odd_opinions5) reported
@IBKR anyone who touts that you can choose out of 34,000 funds is not your friend; they are someone trying to give you bad advice low cost index funds
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Herry
(@beingindiannri) reported
@IBKR Lol. You have 0 respect for your clients. You are failed example for customer service. Even your escalation department is the worst as they are not even replying to a single email. How come you are best rated?
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Markus Hilton
(@Morenormal) reported
@IBKR Hey @IBKR your volume is not registering on my charts and noone is reading my tickets. I have to look at another trading platform to see if the chart is correct. Shotty and fix pls!
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Enziyn $amc
(@Enziyn) reported
UK #TRADERS please help me. the @HLInvest interface is just awful, and @Trading212 is close down. I need something else asap @IBKR is also a no go as I don't have 5k startup :_; $cciv $amc $gme
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Rohan Mahimkar
(@RohanMahimkar4) reported
@IBKR the worst customer service ever provided by your agents. Called in for some questions, it was me who greeted the agent, he did not respond back he wanted my name instead. Very rude, queries not answered. Disappointed. And will not be dealing with you anymore.
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Gcuri
(@Gcuri7) reported
@IBKR I’ve been trying to reach customer service all day because my account is restricted for no reason. I need an answer ASAP!
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Sid Bentifraouine 🎨
(@sbentifraouine) reported
Run away from them Warning sign @IBKR has such a bad after-sales service!
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Marek Dominiak
(@marekdominiak) reported
@IBKR Hey Interactive Brokers, where can I find Fundamentals explorer? I have tried stable /beta /latest (978, 981 and 983 beta) for both Windows and Linux installations and I can only find "raw" Fundamentals menu item. Could you please help me with that?
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Guillaume Pelletier
(@EPGUI) reported
@IBKR @mmaunder That's nonsense, and even if it wasn't, there's no reason why you couldn't make this "feature" (aka bug) opt-in. Some of us use password managers, which provide an option to clear your clipboard after a very short delay. TWS really doesn't need any extra UX barriers.
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MrStonks
(@MrStonks18) reported
@IBKR Hi, I have an issue with my account and cannot get through to anyone on the phone
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Andrew . Berman
(@AndyBerman6) reported
@IBKR George finally picked me up 20 minutes ago..told him I was holding for 45 minutes and what the issue was..he said "let me transfer you..."; that was 25 minutes ago...@Fidelity @CharlesSchwab if you'd like to use me in a commercial I'd be happy to engage for FREE!
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Rizwan Khan
(@rizkhan_k) reported
from
Ilford, England
@IBKR where is your customer service based? And why does your customer service staff behave as if they own us? I need am immediate answer to this, i am a customer and i am paying money to use your service. i am not here to tolerate anyones tantrum.
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PSR
(@rupeshparab15) reported
@IBKR First try responding to your customers by picking up their calls. It's the third day in a row I called your customer service but was put on hold for more than 1hr and still couldn't get through.
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Rizwan Khan
(@rizkhan_k) reported
from
Ilford, England
@IBKR its been more than 10 hours i raised my issue in twitter but no response? Any specific reason or you just don’t care?
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Küçük Yatırımcı
(@kayemsii) reported
@IBKR hi all, in searched your bank account number at Turkey Citibank but i was not find your bank account number. please help me.
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Forex Player
(@shares_shares) reported
@IBKR I need ur help please ... I have transferred the money to my account & I need some body to talk to in order to clarify the transfer weir ... Arabic speaker is preferable
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Sid Bentifraouine 🎨
(@sbentifraouine) reported
Run away from them Warning sign @IBKR has such a bad after-sales service.
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Rizwan Khan
(@rizkhan_k) reported
from
Ilford, England
@IBKR what makes your customer service staff think that they can hang up an ongoing call and block the account? I am a customer and deserve some courtesy.
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Srta. Cactus 🌵
(@highandglassy) reported
@IBKR When I click continue appears me a message: “An error occurred while processing your request. Try again in a few minutes”.
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Rockhard
(@Rockhar06950738) reported
@IBKR Reading the comments here you should improve the Client service before advertise with it.
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franconian-man
(@FranconianM) reported
@IBKR I wrote a ticket 21 (!) days ago to lift unjustified restrictions on a stock I own so I can sell the postion. Not any reaction yet. Meanwhile the stock is down 66 percent. Well done customer service!
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Tapan K Talati
(@TalatiTapan) reported
@Ztrader12 @IBKR @TDAmeritrade By the way I am out of vper for now. It tanked pretty bad. I guess god was looking out for ya not to invest. Mysterious but funny way of showing. Good luck Z!
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citizen bae
(@BaeCitizen) reported
@IBKR 2 hours on the phone trying to get thru to cuatomer service 👎🏼
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Laith N. Kamal
(@laithkamal) reported
@IBKR can IBKR receive an award for the worst customer service and satisfaction in the world?
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Andrew . Berman
(@AndyBerman6) reported
@IBKR Why is it so tough to get a hold of your customer service????????????? I've kliterally been on HOLD for over 30 minutes!!!!! what is with you guys??????
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Hamilton Keats
(@hamiltonkeats) reported
@IBKR would love it if just for once I could login without issues...
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TheBigBadHulk2
(@thebighulk2) reported
@IBKR For over 8 weeks your migrated clients to IBIE/IBLUX still cannot do withdrawals via SEPA!! WTF is this?
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Andrew Lau
(@AndrewL07811963) reported
@IBKR $cciv merger deal would be announced on Tuesday. Start lowering your maintenance margin now. Currently is 100% and it limits my buying power, I want to buy more of $cciv on margin. Do it now or I will transfer my funds elsewhere. It's pure stupidity now, $cciv won't fall.
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Laith N. Kamal
(@laithkamal) reported
@IBKR How about answering you’re customer service calls or chats?