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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (48%)
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Login (38%)
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Trading platform (10%)
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Withdrawals (5%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Olongapo |
Trading platform | |
 Santiago |
Website | |
 Jakarta |
Login | |
 Naples |
Login | |
 Erandio |
Trading platform | |
| Chicago |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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AataMajhiSatkli
(@AataMajhiSatkli) reported
@IBKR do you even know that its past 5pm in India ? Your terminals were not working from 345 to 5pm IST.
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Matt Hogan
(@Hogey_37) reported
@IBKR your signup platform is awful. Sort it out 👎
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Sumit Jain
(@sumeetgjain) reported
Any faced issue with @IBKR in extended hour trading today ? I got info that they don’t support extended hour trade orders.
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Piyush
(@Piyush_reapit) reported
@IBKR @Vijay_Swami Facing the same problem. Horribly slow and poor customer service.
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franconian-man
(@FranconianM) reported
@IBKR The run continues. Meanwhile down 70 % from the high in the last two weeks when I wanted to sell some shares of the stock I own but cannot because I do not get an answer to my ticket.
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Lance Bryant
(@xLanceBryantx) reported
@IBKR any reason the bid and ask spread is not tied to the current price displayed on the app for the last week? Wasn’t a problem before the last week. I’m seeing the bid and ask at 7.45/7.46 but the price of the security at 7.51. This is very weird.
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Tanmay
(@nonpareilgem) reported
@IBKR even your call and trade paid service is so #pathetic that I couldn't talk to someone after waiting for 15mins.😡😡🤯🤯
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Tanmay
(@nonpareilgem) reported
NSE might've extended trading hours to cover for the glitch, however @IBKR has already closed shop and done for the day leaving it's customers in the lurch. Once again, #Pathetic customer service and post sales support. Increasingly giving the urge to switch.
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vicMoo
(@vicMo0) reported
@eToroService Unbelievable. I'm moving my money to @IBKR as soon as the service is back up. $GME first, now this.
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Avinash
(@Avinashkn) reported
@IBKR Can someone please help me out :) I had a query regarding my account and no help from customer support :( I have been in the call for more than 2 hours and no one answers my call.
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M.S
(@ka67003684) reported
@IBKR Hello, I am a customer of your company, and unfortunately the mistakes of typing the password three times, please ask how to recover it
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Satan In A Blue Dress
(@satan_dress) reported
@IBKR I’ve been trying to cancel my account and get my money back for over a week now and not one person has acknowledged my issue and agreed to send the money back in my emails.
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Tesla Li_ion ⚡️🦁
(@tesla_lion) reported
@alexkoh Argh this is why I use @IBKR they’ve only ever been down once in 5 years for me
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Piyush
(@Piyush_reapit) reported
@cheerssmiling @IBKR Did they reach you later? I am facing a similar issue. Horrible customer service!
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Prasad
(@cheerssmiling) reported
@Piyush_reapit @IBKR No, I held on my call on speaker mode for 45 min and finally got the customer service representative.
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Tvrtko
(@Tvitoje) reported
@eToroService Hey @IBKR Interactive brokers, do you also face interrupted service for retail investors during market volatility
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Harald Kling
(@harald_kling) reported
@IBKR what is going on with your customer support ? Hanging in line for hours and nobody picks up. Chat not working. Ticket gets ignored. Where can I adress my urgent issue ??
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Eran Peer
(@raen97) reported
@IBKR straight up stole 2000 euros I transferred them during the sign up process. They have promised, but failed over the last month, to refund me this money, and I have now been on hold with their "customer support" for two hours. So that's another cost they won't refund...
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AmberEFT
(@AmberEFT) reported
@IBKR your support hold times really are dogshit.. would you HIRE ANYONE TO ANSWER THE DAMN PHONE!?!?!? EVER???
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M.S
(@ka67003684) reported
@IBKR Hello, I am a customer of your company, and unfortunately the mistakes of typing the password three times, how can i recover it
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Ali ALDawood
(@aldawood99) reported
@IBKR I can’t find $CWGYF in my TWS. Cloud you support me ?
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M.S
(@ka67003684) reported
@IBKR Hello, I am a customer of your company, and unfortunately the mistakes of typing the password three times, how can i recover it
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Piyush
(@Piyush_reapit) reported
@IBKR your customer service is pathetic! My account is yet to be activated after 10+ days. You have a day long waiting time on call and emails don't get acknowledge.
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Vijay Swami, Zinnov
(@Vijay_Swami) reported
@IBKR no help in helping me log in. Again tried your support center. I get a canned response from you but no action.
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der wüstenfuchs
(@derwustenfuchs3) reported
@IBKR please help. I have deposited cash to my brokerage account but my balance is still 0. I have been waiting for hours..
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Tanmay
(@nonpareilgem) reported
@IBKR @SEBI_India And whonis going to pay for the losses that your system has caused me on top the @NSEIndia glitch??
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Mukesh
(@cmukesh) reported
@IBKR Finally able to receive help after a long wait and quite a bit of luck. I think brokers should explore options for paid preferential support, more automated help, announcing queue position while waiting on call. #ibkr
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Noah Weidner
(@noahweid) reported
@IBKR if you cover my $75 ACAT transfer fee and fix that tacky *** "7 day hold on funds" bullshit i will officially leave robinhood TOMORROW
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Gabrielle Doyle
(@Grainneuail) reported
@LEAHCIM_P @jimcramer I want to say this again here. @IBKR would not allow me to buy a share. I had a cash account with sufficient settled cash. It takes two days minimum for trades to clear on the account. So crazy stuff went down
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Nicolas Vanhove
(@NicolasVanhove) reported
@IBKR I can send you my proof of deposit but I haven’t any record of my ticket with your support team as they have not replied yet.