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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (42%)
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Login (42%)
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Trading platform (11%)
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Withdrawals (5%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Olongapo |
Trading platform | |
 Santiago |
Website | |
 Jakarta |
Login | |
 Naples |
Login | |
 Erandio |
Trading platform | |
| Chicago |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Theodore Walker
(@theowalker1983) reported
Hey @IBKR, why is there exactly $4,210 in missing equity in my account if the closing prices of the stocks in my portfolio and the margin balance weren’t manipulated? A little help please, @SEC_News!
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cryptoxto
(@cryptoxto) reported
Why don't Interactive Brokers help their customers by answering their LiveChat, they're quick to take commissions and spreads from you, but not your questions! @IBKR
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Vanalich
(@vanalich) reported
@IBKR I would - if there was z slight change to get through your non-existent customer service and understand why my application is not progressing. Been trying to resolve for weeks now, and even visited your office where the staff confirmed that all docs are OK, and I am good to go.
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DanWalkerUK
(@DanWalker_UK) reported
@IBKR Are you having any 2FA SMS problems in the UK? I can't login to the web portal or TWS as the SMS never arrives. I can use voice to login to web, but not TWS, and I've now been locked out due to too many attempts. SMS from other 2FA services working fine...
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Evil Stinkface
(@EvilStinkface) reported
@IBKR pls support, i can’t log in to my account to finish application. 2 factor authentication doesn’t show generate password
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Paresh
(@PAresH740) reported
@IBKR very bad service, even customer care is not responding in time even they read the mesages , i am waiting for my account opening since more than 10 days even all documents is submitted
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Brent aka Blacklion
(@BlacklionCTA) reported
@IBKR the new TWS isn't populating order prices properly. This needs a fix ASAP!
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Soulan Style
(@SoulanStyle) reported
@IBKR Does your customer service ever answer? Asking for a friend who's been waiting for 3 weeks.
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Retno Dewati
(@retnodw) reported
@IBKR down again?
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Trader Kace
(@TraderKace) reported
@IBKR fix up and let me exit my trade! Keeps saying server is down
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TRIN CAFE
(@trincafe) reported
@IBKR Thank you for the response. I have been been in contact with tech support, they are aware of the issue and are searching for a solution.
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cryptoxto
(@cryptoxto) reported
Why don't Interactive Brokers help their customers by answering their LiveChat, they're quick to take commissions and spreads from you, but not your questions!@IBKR
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JJ
(@JiangInvest) reported
@plantmath1 @IBKR Bagholding this and averaged down. The thesis hasn't changed post lock-up...if there was a hype bubble, where were the buyers talking about it?
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Sasikumar
(@Sasikum62620364) reported
@IBKR hi...I can't login in to my account
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cryptoxto
(@cryptoxto) reported
Wow, Interactive Brokers are that bad, when you try to withdraw money, you get their infamous Wait/Not Working icon - hop over to support to ask why...yes, you get their Wait/Not Working icon!!🤡 @IBKR
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Trader Kace
(@TraderKace) reported
@IBKR Ok, if you say so, but funny enough every time I tried to submit an order it kept saying error communicating with servers, may not be a lot of money to you but I’d like to close my trades without problems and without losing profits, it wouldn’t even trigger my exits
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Steven Miller
(@StevenM20762640) reported
@IBKR is anyone else having issues with logging in or contacting via phone? Customer service seems to be trending down hard.
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optionsnstrat
(@optionsnewbie21) reported
@IBKR can I login to the desktop and mobile at the same time?
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kick_dart
(@sujithmathewona) reported
@IBKR your live chat support takes lots of time to connect . Are u offering any call back service for your customers ?
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Sprarty
(@spartacuswines) reported
@IBKR I am new to IB and my password had issues this morning. I was on hold for 38mins then my call dropped. Called again and it dropped again after 3mins. This is not a good first experience 🤦🏽💩
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cryptoxto
(@cryptoxto) reported
Why don't Interactive Brokers help their customers by answering their LiveChat, they're quick to take commissions and spreads from you, but no your questions! @IBKR
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Sari Not Sari GigaCharlatan Dr. Musk for Prison
(@xenomorpher1) reported
@IBKR While I use the platform everyday and mostly like it just fine, support is still an issue. I've got a ticket open for over a week(!!) without a response. Posted an inquiry a few days ago. No response. Everything is fine until you need a human. Then, good luck.
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H.W. Research
(@HW_Research) reported
@IBKR I am unable to log into TWS and keep being told that there is a server error.
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ChartLook
(@chart_look) reported
@IBKR I can't login into my account, and losing money on my trade because my phone has no access to a cellular network due to @rogers outage. Is there any other way to login without verifying, need immediate access
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Vanalich
(@vanalich) reported
@IBKR I would - if there was a slight chance to get through your non-existent customer service and understand why my application is not progressing. Been trying to resolve for weeks now, and even visited your office where the staff confirmed that all docs are OK, and I am good to go.
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TRIN CAFE
(@trincafe) reported
As of my last check today, @IBKR Portfolio Builder is still not properly functioning. If you utilize Portfolio Builder, you will encounter a loading error not making it possible to rebalance. Follow for honest Interactive Broker updates. #FinancialLiteracyMonth
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markus davidson
(@markusdavidson) reported
@IBKR are you having issues with sms codes? Have not received any for 24 hrs
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Sprarty
(@spartacuswines) reported
@IBKR It says call customer service
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Trader Kace
(@TraderKace) reported
@IBKR why does is say there was an error communicating with the server when you are more than happy for it to be running fine? Close my ******* trades you thieving pricks
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Vanalich
(@vanalich) reported
@IBKR Zero progress. Calling your customer "support" is a joke - staff simply disappear on you. The only interaction that does happen is emails stating my docs "not accepted". Horrible experience with your company.