Interactive Brokers

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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.

Problems in the last 24 hours

The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Interactive Brokers Outage Chart 01/25/2026 09:30

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Most Reported Problems

The following are the most recent problems reported by Interactive Brokers users through our website.

  1. Website (48%)

    Website (48%)

  2. Login (38%)

    Login (38%)

  3. Trading platform (10%)

    Trading platform (10%)

  4. Withdrawals (5%)

    Withdrawals (5%)

Live Outage Map

The most recent Interactive Brokers outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
PhilippinesOlongapo Trading platform
ChileSantiago Website
IndonesiaJakarta Login
United StatesNaples Login
SpainErandio Trading platform
United StatesChicago Login
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

  • DanWalker_UK DanWalkerUK (@DanWalker_UK) reported

    @IBKR Are you having any 2FA SMS problems in the UK? I can't login to the web portal or TWS as the SMS never arrives. I can use voice to login to web, but not TWS, and I've now been locked out due to too many attempts. SMS from other 2FA services working fine...

  • trincafe TRIN CAFE (@trincafe) reported

    @IBKR Thank you for the response. I have been been in contact with tech support, they are aware of the issue and are searching for a solution.

  • sujithmathewona kick_dart (@sujithmathewona) reported

    @IBKR your live chat support takes lots of time to connect . Are u offering any call back service for your customers ?

  • BlacklionCTA Brent aka Blacklion (@BlacklionCTA) reported

    @IBKR the new TWS isn't populating order prices properly. This needs a fix ASAP!

  • markusdavidson markus davidson (@markusdavidson) reported

    @IBKR are you having issues with sms codes? Have not received any for 24 hrs

  • LuisVSanchez777 Luis V. Sanchez (@LuisVSanchez777) reported

    I am really struggling with the number of IT errors that constantly come up with @IBKR. What are other good SMA platforms for professional advisors to use?

  • vitto_737 vittorio 😏 (@vitto_737) reported

    @IBKR your customer service is atrocious. I feel like a ping pong being cold transferred to different ppl.

  • HW_Research H.W. Research (@HW_Research) reported

    @IBKR I am unable to log into TWS and keep being told that there is a server error.

  • EvilStinkface Evil Stinkface (@EvilStinkface) reported

    @IBKR pls support, i can’t log in to my account to finish application. 2 factor authentication doesn’t show generate password

  • vanalich Vanalich (@vanalich) reported

    @IBKR I would - if there was z slight change to get through your non-existent customer service and understand why my application is not progressing. Been trying to resolve for weeks now, and even visited your office where the staff confirmed that all docs are OK, and I am good to go.

  • BarbaraSusanCPA Barbara R (@BarbaraSusanCPA) reported

    @xenomorpher1 @IBKR Their service is absolutely lousy! Sorry we started with them

  • optionsnewbie21 optionsnstrat (@optionsnewbie21) reported

    @IBKR can I login to the desktop and mobile at the same time?

  • retnodw Retno Dewati (@retnodw) reported

    @IBKR down again?

  • spartacuswines Sprarty (@spartacuswines) reported

    @IBKR omg! Can you make it any harder to transfer an account to you? WTF?

  • moinvirani Moin Virani (@moinvirani) reported

    @YahooFinance @IBKR you link brokerage API is not working for a good few weeks now. Please look into it.

  • noahollander6 Noa 💎 (@noahollander6) reported

    @IBKR I waited on hold for over an hour to speak with phone support. I finally was connected to a representative, he could not answer my question and put me back on hold. I selected the option for a call back and the phone just keeps ringing. I need to speak with someone urgently

  • spartacuswines Sprarty (@spartacuswines) reported

    @IBKR It says call customer service

  • TraderKace Trader Kace (@TraderKace) reported

    @IBKR Ok, if you say so, but funny enough every time I tried to submit an order it kept saying error communicating with servers, may not be a lot of money to you but I’d like to close my trades without problems and without losing profits, it wouldn’t even trigger my exits

  • PAresH740 Paresh (@PAresH740) reported

    @IBKR very bad service, even customer care is not responding in time even they read the mesages , i am waiting for my account opening since more than 10 days even all documents is submitted

  • vanalich Vanalich (@vanalich) reported

    @IBKR Zero progress. Calling your customer "support" is a joke - staff simply disappear on you. The only interaction that does happen is emails stating my docs "not accepted". Horrible experience with your company.

  • AlexiaSheen AlexiaSheen (@AlexiaSheen) reported

    @IBKR I can't log into my account, I've sent a message to the support if they can help me but the answer is inside the mesage box and to acces that I need to log in so I can't do anything, I'm from Spain, could you give me the phone number to contact please?

  • ayomhiofficial 🅰🆈🅾🅾🅻🆄🆂🅰🅽🆈🅰!!! (@ayomhiofficial) reported

    @DanWalker_UK @IBKR It was unbearable for me after numerous appeals to the support team and nothing was done, until i came across @Whitehat_legion and he fixed it completely.

  • vanalich Vanalich (@vanalich) reported

    @IBKR I would - if there was a slight chance to get through your non-existent customer service and understand why my application is not progressing. Been trying to resolve for weeks now, and even visited your office where the staff confirmed that all docs are OK, and I am good to go.

  • integraguy20011 integraguy2001 (@integraguy20011) reported

    @IBKR your requesting call back feature is not working.!!!

  • tradewithjony Jony (@tradewithjony) reported

    @IBKR WTF I can’t log in because some stupid ******* update GET YOUR **** TOGETHER - P.S mac user

  • cryptoxto cryptoxto (@cryptoxto) reported

    Wow, Interactive Brokers are that bad, when you try to withdraw money, you get their infamous Wait/Not Working icon - hop over to support to ask why...yes, you get their Wait/Not Working icon!!🤡 @IBKR

  • SoulanStyle Soulan Style (@SoulanStyle) reported

    @IBKR Does your customer service ever answer? Asking for a friend who's been waiting for 3 weeks.

  • MrTadas21 nespeliok (@MrTadas21) reported

    @IBKR Hi, what is chat support not working?

  • xenomorpher1 Sari Not Sari GigaCharlatan Dr. Musk for Prison (@xenomorpher1) reported

    @IBKR While I use the platform everyday and mostly like it just fine, support is still an issue. I've got a ticket open for over a week(!!) without a response. Posted an inquiry a few days ago. No response. Everything is fine until you need a human. Then, good luck.

  • Sasikum62620364 Sasikumar (@Sasikum62620364) reported

    @IBKR hi...I can't login in to my account