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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (48%)
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Login (38%)
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Trading platform (10%)
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Withdrawals (5%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Olongapo |
Trading platform | |
 Santiago |
Website | |
 Jakarta |
Login | |
 Naples |
Login | |
 Erandio |
Trading platform | |
| Chicago |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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thorthor
(@hokitihok) reported
@IBKR Is there a phone number to call from Spain to ask some questions about Trader Workstation? I have tried with some numbers that appear on the website but i always find errors un the phonecall(no ringtone...). Thanks for your attention
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Deepraj Das
(@DeeprajDas) reported
@lynxbeleggen and @IBKR @TychoSchaaf and Milan Galik, you are irresponsible by disabling trading accounts when you have not been doing your homework in time. Customer support unable to act. Supervisors not accessible. Unacceptable. Losses by bad service. #badservice #brokers
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Mohamedabbasabbas
(@Mohamedabbasabb) reported
@IBKR Guys can you fix my issue first please?
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Anton Tonev
(@adtonev) reported
@IBKR YOUR SUPPORT IS AWFUL AND IMPOSSIBLE TO GET TO. MY ACCOUNT IS UNUSABLE BECAUSE AFTER WAITING FOR 1H ON THE PHONE YOUR SYSTEMS THROWS ME OUT
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Anton Tonev
(@adtonev) reported
@IBKR YOUR SUPPORT IS AWFUL AND IMPOSSIBLE TO GET TO. MY ACCOUNT IS UNUSABLE BECAUSE AFTER WAITING FOR 1H ON THE PHONE YOUR SYSTEMS THROWS ME OUT
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Guy Poxon
(@GuyPoxon) reported
@IBKR Hi - my partner and I are trying to get in touch with you through your phone helpline as one of us has been locked out of webtrader. We've been waiting on the phone for 1 hour 30 minutes with no answer! Can you help please?
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Kioko Jnr 🇰🇪
(@Kioko_GM) reported
@IBKR am having trouble funding my account kindly assist.
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Eoin
(@eoinmullally) reported
@IBKR Can you please respond to ticket # T477616 waiting over a month for a response and have been trying to get in contact for 3 months. No customer Service
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Arthur Shelby
(@ArthurS30173927) reported
@IBKR You guys want to have any live support? Non contactable for weeks. Sort this **** out!
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Anton Tonev
(@adtonev) reported
@IBKR your support is awful! No toll free number working in Europe, already 40 minutes waiting on the paid one (0.2 EUR per minute) and US markets not even open - how busy can you be?!
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Munish
(@munishhere) reported
@IBKR I am unable to reach out to Singapore customer care. Have tried several time and I go on hold for 30-40 min. Appreciate if there is a way to get call back.
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Vlad
(@Vlad80067397) reported
@lake_resources @IBKR and @Trading212 a bad joke, playing with people's money
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IBD💤
(@iBuildDestroyYT) reported
@IBKR Idc fix my cash account
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Paul Petershagen
(@PaulPetershagen) reported
@IBKR The historical data farm is broken since 2 hours, the IB Current System Status doesn't flag anything res. Can you please give us an update on this?
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Johnberchick
(@johnberchick) reported
from
Seymour, Connecticut
15 year @IBKR customer with 13 accounts. Just spent over an hour on hold only to finally get someone who couldn’t help me. Who got me over to banking, who also couldn’t help me. Said he needed to get to the pro desk and that’s the last I heard from him. Frustrating...
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Andrew William
(@AndrewW92849076) reported
@IBKR been trying to get ahold of customer service in regards to transferring a warrant and drs certificate from a tsx trust and an issuer that’s not directly on your list in self serve menu. Could I please get some assistance?
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Diario de pennys
(@de_pennys) reported
@IBKR I would prefer if you provide us a good service instead of this tweet
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Out Lander
(@OutLand52060308) reported
@IBKR May you honor the users that pays your company and fix or even just replay them?
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KlG
(@kamel_elgazi) reported
@IBKR we cannot reach your support team. What is going on?? We have no way to log into our account. And you support team is unreachable. Help!
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stocks
(@maui1230) reported
@IBKR has the WORST customer service I’ve ever seen. Haven’t been able to get ahold of a representative for over a week calling every single day
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Arman Ali
(@ArmanAliAli786) reported
@onlyequities @IBKR Their call centre is very worst, I have also experienced once. Send email to them
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JK_Inv
(@inv_jk) reported
@IBKR Hello again!! Can you please explain why you applied an only sell restriction to ticker LLKKF and when you are planning to normalize this situation. As a customer of your services I feel unprotected. Very disappointed on your transparency. Do something!
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BOBBMASTER
(@BOBBMASTER1) reported
@IBKR Garbage service
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TQ7
(@TraderQ7) reported
@IBKR hello, I am having issues with withdrawing my funds - can you help ?
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Anton Tonev
(@adtonev) reported
@IBKR YOUR SUPPORT IS AWFUL AND IMPOSSIBLE TO GET TO. MY ACCOUNT IS UNUSABLE BECAUSE AFTER WAITING FOR 1H ON THE PHONE YOUR SYSTEMS THROWS ME OUT
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franconian-man
(@FranconianM) reported
@IBKR is it normal to wait 14 days or more to get an answer to a ticket? Sent one on 2021/02/01 because one of my stocks got a restriction and I am not able to sell this one any more because of wrong affiliate issues. No answer yet. Stock is going down. Loosing money.
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Anton Tonev
(@adtonev) reported
@IBKR @OptionsClearing YOUR SUPPORT IS AWFUL AND IMPOSSIBLE TO GET TO. MY ACCOUNT IS UNUSABLE BECAUSE AFTER WAITING FOR 1H ON THE PHONE YOUR SYSTEMS THROWS ME OUT
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franconian-man
(@FranconianM) reported
@IBKR @IBKR is it normal to wait 14 days or more to get an answer to a ticket? Sent one on 2021/02/01 because one of my stocks got a restriction and I am not able to sell this one any more because of wrong affiliate issues. No answer yet. Stock is going down. Loosing money.
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Armin Brack
(@armin_brack) reported
@IBKR No thanks for your (missing) service. Shame on you!
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JFS
(@jerstac) reported
Try to switch to Interactive brokers @IBKR is the worst decision, I made a deposit, but I cannot operate financial markets because they have been verifying my address for 20 days 😡