Interactive Brokers status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Interactive Brokers users through our website.

• Login (56%)
• Trading platform (33%)
• Website (11%)

Live Outage Map

The most recent Interactive Brokers outage reports came from the following cities:

City	Problem Type	Report Time
East Orange	Login	15 days ago
Williamsburg	Login	28 days ago
Noida	Trading platform	29 days ago
Brest	Login	2 months ago
Melbourne	Trading platform	2 months ago
Lille	Login	3 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Amit Gandhi (@amitpg) reported 7 seconds ago

  @JasonAppel10 @IBKR All brokers have some system issues from time to time ! So, in that respect you can't guarantee 100% reliability anywhere. Still to find a broker that beats IBKR all things taken into account.

• 
  October Fund (@OctoberFund) reported 1 minute ago

  Is IBKR Paper Trader currently down? Why don’t I have permission to trade on the paper account anymore? @IBKR

• 
  Jack Bauer (@Jack_Bauer2022) reported 3 minutes ago

  @IBKR WTF OS going on with your Customer Service phone support, been trying to get through for past hour. Your company is an embarrassing joke, worst service ever!!!

• 
  Chipaway (@WaRidgway1) reported 3 minutes ago

  @TheTechInvest @IBKR Lost over 30k on options lately, only doing sureish bets now lol; although in saying that did good last year, so can’t complain

• 
  Boy Firdaus (@BoyFirdaus75) reported 5 minutes ago from Banda Aceh, Aceh

  @IBKR @boyfirdaus75, I Support GCV $315,159🇮🇩, but When will this Dream come true?

• 
  𝔢𝔦𝔩𝔦𝔰𝔱𝔯𝔞𝔢𝔢 (@iB3Bestpony1985) reported 8 minutes ago

  @IBKR if you think I'm going to shut up. If you ignore me you've got a whole different problem. I will not back down or shut up until some responses found and a resolve of this issue is met

• 
  Binay Jha (Chartered Accountant) (@binaycjha) reported 10 minutes ago

  .@IBKR what happened with leverage ETFs order. I see that suddenly I have started getting error that I don’t have permission to trade this type of securities. Whereas I am trading leveraged ETFs since last six years without any issues except today.

• 
  𝔢𝔦𝔩𝔦𝔰𝔱𝔯𝔞𝔢𝔢 (@iB3Bestpony1985) reported 10 minutes ago

  @IBKR I shouldn't have to say I have billions when I have a disability support pension and just want to get a foot up. I also want to invest in a company that I believe in that will help a project hopefully

• 
  Alex 👹 (@Alex_Steger_) reported 12 minutes ago

  @super509219312 @IBKR This is obviously a different level of concern and seems to show that they're not being careful about their updates. In the 7yrs of using them, most issues have been the annoying types, not mini heart attack types For me, if there's another major type of issue, then I'm moving

• 
  Diamond Hands (@HandsDiamo96856) reported 12 minutes ago

  @IBKR there is no way you are the #1 rated trading platform. When a client with $1 mm in liquid cash & 20+ years trading experience, and a credit rating of 800+ does not have approval to buy $IBIT you have a problem.

• 
  Investment (@Investm80789211) reported 12 minutes ago

  @IBKR I’m unable to access my account three days ago or create a support ticket despite trying phone, chat, and email. I have also lost my stop-loss and incurred multiple losses as a result. Please contact me

• 
  toti (@Aonnoa_) reported 14 minutes ago

  @IBKR You must have Push notification enabled on your Phone to confirm your withdrawal request within the app. Otherwise please login to Client Portal and confirm your Withdrawal request. ?

• 
  𝔸𝕝𝕘𝕠💥𝕊𝕟𝕒𝕗𝕦 (@AlgoSnafu) reported 16 minutes ago

  Is anyone else experiencing an issue in IBKR TWS where alert lines stop appearing on charts, even though the alerts are still active in the alerts window? I’ve been dealing with this issue for years now ... 😢 @IBKR

• 
  Vrushabh Bhangod (@Vrushabh3211) reported 17 minutes ago

  @IBKR hi , I think there’s an error with the total calculations when underlyings are in different currencies like ILS or EUR. The final daily P&L isn’t converted to USD. Please fix this as soon as possible. Thanks !

• 
  Sabs Goranova (@sgoranova82) reported 17 minutes ago

  Would not recommend @IBKR to anyone at the moment. Locked out of trading account due to a system bug for a week. No one able to give an answer when this is fixed or resolved. No apologies, compensation or updates. Lousy customer care. Who is the regulatory body in the US?

• 
  ATIER (@AtierOfficial) reported 18 minutes ago

  @IBKR @JoseTorresEcon Been waiting a whole month for your Transfer team to reach out to my current broker so they can transfer all of my positions to IBKR. How is this normal? The most rubbish customer service I have ever seen. If you dont help me asap I’m going to cancel my transfer request.

• 
  Karzma (@abu_dalen) reported 19 minutes ago

  @IBKR Why doesn't the registration support Saudi Arabia?

• 
  Anssi Alkio (@Anssi_A) reported 19 minutes ago

  @simpelspekulant @IBKR Well, Nordea is the "quality" dividend name. Probably of the top banks companies in the world. Not cheap. UPM is interesting for their "hidden" energy holdings. Anora if you believe booze demand will rebound. Saga Furs for deep value play. Many names paying about 4-5%.

• 
  sroy (@roy34340023) reported 26 minutes ago

  @IBKR Your India ops is a complete circus. The simulation is a joke, your customer service is clueless. Zero faith in doing any trades thru you.

• 
  Colt45.eth (@wilson_eth) reported 36 minutes ago

  @TheTechInvest @IBKR The buyer of these is far more likely just playing the pop on the depressed option. Not bad news by any means but probably similar to the $700 tsla calls that keep coming through heavy.

• 
  Akhenaton (@holden_commodor) reported 39 minutes ago

  @IBKR serioulsy why do you signicantly changed the customer report settings?

• 
  Agent Smith (@AiStockAgent) reported 40 minutes ago

  @BloomDemark @IBKR I tried. It says I don’t have trading permission. Customer service taking forever to pick up

• 
  alanxyz (@alanxyz129) reported 41 minutes ago

  Interactive Brokers seems to have lost my deposit. They already had my bank details and names but the customer services insist on asking me to provide proof of transfer again, otherwise they won't look into it. Is it strange? @IBKR @IBKR_Europe

• 
  JT Gert (@the1Gert) reported 43 minutes ago

  @AiStockAgent @IBKR Same issue, fixed it by going into settings->trading permissions ->edit and then switch permission on for something that wasn't previously selected. Solved it for me right away.

• 
  Taxation Is Theft. (@j61968) reported 50 minutes ago

  @IBKR i cant fund my account your support is an ai loop that goes nowhere. USELESS! @IBKR

• 
  SOBR (@SOBRBC) reported 51 minutes ago

  @IBKR_Europe Fix your desktop software installer for linux please @IBKR

• 
  SMH Trading (@MisticTrader) reported 52 minutes ago

  If you're tired of spam calls and you don't want to pay for a streaming music service, just call @IBKR and sit on hold. You can stay connected for a long time before they answer and you won't receive any spam calls. win/win.

• 
  Cotednq (@Dougcotefx) reported 55 minutes ago

  @dontbsalti @IBKR @whop Deleting tweets after a photo shop error is definitely not a red flag at all. Totally definitely legit.

• 
  Jabon McGrewber (@JacobMcGrew6) reported 58 minutes ago

  @binaycjha @IBKR Same here. All trading permissions gone all of a sudden. Looks to be a system issue per how many other people are having the issue

• 
  AngryPhysicist, PhD. (@Drcamole) reported 60 minutes ago

  @IBKR To issue a web ticket, I need to sign in, but my issue to start with is related to my inability to sign in. Possible to PM me and provide me some contact information in the form of an email or phone number to call that provides me a human to speak to who can verify me.