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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Login (50%)
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Trading platform (38%)
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Website (13%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Zaragoza |
Trading platform | |
 Central |
Login | |
 Olongapo |
Trading platform | |
 Santiago |
Website | |
 Jakarta |
Login | |
 Naples |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Jean-François/PassionTradingMarket
(@jean_roncier) reported
@IBKR customer service and customer consideration 000000
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Investor Magoo
(@InvestorMagoo) reported
@IBKR My Client Portal and Trading has been blocked since January 7th. Issues has not been solved yet and Customer Service is non existent. Outrageous! New Trader stay away until they get their act together #investing #trading #interactivebrokers
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Splash of Wallace
(@SplashOfWallace) reported
@abdullahtsr @IBKR Yes, but they’ve had a tough week. Really poor site performance & customer service. Bad time to have opened an account with them—they made their own red flags. It was really bad.
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William Hubbard
(@wnhubbard) reported
from
Berkley, Michigan
@IBKR y’all should hire some more customer service representatives. Your hold music isn’t 20+ minutes every time good.
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Investor Magoo
(@InvestorMagoo) reported
@IBKR a perfect negative 5 star for having the worst customer service in the industry. The technology behind their Client Portal is just as bad. It will lock you out of your account and you won' t have access to your funds until it's fixed. Stay away!
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Ketav
(@kketav) reported
@IBKR Worst ever experience with IBKR.
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Jack Tinker
(@JackTinker1) reported
@abdullahtsr @IBKR It’s not a scam but you have to wait hours to speak to customer service. And they charge you for having money in your account. AVOID!!!
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Ketav
(@kketav) reported
@IBKR not sure how you guys are rated best online broker in 2020. i clearly see u guys going to bottom in 2021 with a very poor customer service and hold on cash transfer policy. i m definitely moving out to a different broker. This is just my 2nd day and horrible experience.
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James Brando
(@JamesBrando2nd) reported
@IBKR Why does your web trader suck so ******* bad? what ******** already
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Assistant TO the Markets
(@dwightKstocks) reported
@IBKR pick up your ****** phone. over an hour wait to get someone on the line. wtf
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Investor Magoo
(@InvestorMagoo) reported
@IBKR I'm back to this post. Sadly no progress on my issue. Blocked account and Client Portal. Customer Service is the worst in the world = non existent. New Trader, save yourself a massive headache and find a better broker!
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2021 Opportunity Stocks Knock
(@oldarmy1) reported
@IBKR Technical issues again? Not good guys. You have one hour!
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ilikeoptions
(@ilikeoptions) reported
@IBKR If you were open for new account this tweet would be appropriate. However you are NOT, so fix your backlog before claiming to be a gateway to anything other than frustration and time waste for your current applicants.
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Jack Tinker
(@JackTinker1) reported
@IBKR Don’t use this company. Trying to get through to customer services and been waiting for over an hour
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Jean-François/PassionTradingMarket
(@jean_roncier) reported
@IBKR customer service and customer consideration 000000
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afghanrebel
(@Afghanrebel) reported
has anyone else noticed @IBKR interactive brookers trying to fhk over traders? it seems unreal and crazy but 2 weeks ago i had put avg of 0.37 cents, i woke up. they increased it to $1.15. $FCEL swing short $18.67 avg and today it said my short avg is $8 and i am down big
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Jack Tinker
(@JackTinker1) reported
@IBKR Don’t use this company. Trying to get through to customer services and been waiting for over an hour
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MoonMan 🚀
(@MoonManStonk) reported
@IBKR When I try to buy anything I just get a 'unknown error' message. What's going on?
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Data Duck UK
(@DataDuckUK) reported
@IBKR "You are placing a trade without something data, something something (utter garbage)". Then two more: something about fractional orders? I mean, just get on with it - round it up or round it down in the name of god. Tragic.
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Jm
(@Jm19926129) reported
@IBKR Bad service faulty tech. Don't believe the review
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Emma Johnson
(@JohnsonEmma) reported
@IBKR my Folio acct moved to you, but I can't log in and waited 30-min on hold for CS, to no avail. Please help.
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Jack Tinker
(@JackTinker1) reported
@IBKR Don’t use this company. Trying to get through to customer services and been waiting for over an hour
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TBrooks
(@TEB49) reported
@IBKR After a week I am still awaiting a response. I am unable to do live chat as I cannot log into my account due to a change of number. If I don't receive a message today I will be closing own my account and going elsewhere. Awful service
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Nikos Kakoulidis
(@NKakoulidis) reported
@IBKR It’s unbelievable what’s happen with your customer service! Do you really have someone there? No answer after one hour waiting time for 5 consecutive days is not acceptable. You are the worst platform I ever had !
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rukuta
(@arrrmen19) reported
@IBKR Buggy software, bad CS.
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The Dude
(@TheDude844) reported
@Afghanrebel @IBKR Wtf. Maybe bug? I have an account but never traded with them
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afghanrebel
(@Afghanrebel) reported
@TheDude844 @IBKR i have 9 diff accounts, so i dont check, i ignored the first one because figured glitch and maybe it will correct itself + also their customer support is so sheit. not sure whats going on
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Solomon Abiona
(@Solomon_Abiona) reported
Why are @IBKR's IB-IE accounts having a problem to convert EUR into USD? And their customer service personnel have so much 'I don't care attitude' about client problems? Client keeps explaining his problems and all they do is a short reply with no empathy. I am losing money 😢
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julian bird
(@julesdbm) reported
@IBKR Server down again today 😪 IB you need to beef up your systems to cope in the busy periods its costing ££££££'s when we can't access trades.
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Randolph
(@iRandolphf) reported
Hey @IBKR ! We have problems to convert EUR to USD since last week. So you think it's normal such a AWFUL service??? #Unhappy #dontbeevil