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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (48%)
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Login (38%)
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Trading platform (10%)
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Withdrawals (5%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Olongapo |
Trading platform | |
 Santiago |
Website | |
 Jakarta |
Login | |
 Naples |
Login | |
 Erandio |
Trading platform | |
| Chicago |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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DanWalkerUK
(@DanWalker_UK) reported
@IBKR Are you having any 2FA SMS problems in the UK? I can't login to the web portal or TWS as the SMS never arrives. I can use voice to login to web, but not TWS, and I've now been locked out due to too many attempts. SMS from other 2FA services working fine...
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TRIN CAFE
(@trincafe) reported
@IBKR Thank you for the response. I have been been in contact with tech support, they are aware of the issue and are searching for a solution.
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kick_dart
(@sujithmathewona) reported
@IBKR your live chat support takes lots of time to connect . Are u offering any call back service for your customers ?
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Brent aka Blacklion
(@BlacklionCTA) reported
@IBKR the new TWS isn't populating order prices properly. This needs a fix ASAP!
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markus davidson
(@markusdavidson) reported
@IBKR are you having issues with sms codes? Have not received any for 24 hrs
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Luis V. Sanchez
(@LuisVSanchez777) reported
I am really struggling with the number of IT errors that constantly come up with @IBKR. What are other good SMA platforms for professional advisors to use?
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vittorio 😏
(@vitto_737) reported
@IBKR your customer service is atrocious. I feel like a ping pong being cold transferred to different ppl.
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H.W. Research
(@HW_Research) reported
@IBKR I am unable to log into TWS and keep being told that there is a server error.
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Evil Stinkface
(@EvilStinkface) reported
@IBKR pls support, i can’t log in to my account to finish application. 2 factor authentication doesn’t show generate password
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Vanalich
(@vanalich) reported
@IBKR I would - if there was z slight change to get through your non-existent customer service and understand why my application is not progressing. Been trying to resolve for weeks now, and even visited your office where the staff confirmed that all docs are OK, and I am good to go.
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Barbara R
(@BarbaraSusanCPA) reported
@xenomorpher1 @IBKR Their service is absolutely lousy! Sorry we started with them
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optionsnstrat
(@optionsnewbie21) reported
@IBKR can I login to the desktop and mobile at the same time?
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Retno Dewati
(@retnodw) reported
@IBKR down again?
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Sprarty
(@spartacuswines) reported
@IBKR omg! Can you make it any harder to transfer an account to you? WTF?
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Moin Virani
(@moinvirani) reported
@YahooFinance @IBKR you link brokerage API is not working for a good few weeks now. Please look into it.
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Noa 💎
(@noahollander6) reported
@IBKR I waited on hold for over an hour to speak with phone support. I finally was connected to a representative, he could not answer my question and put me back on hold. I selected the option for a call back and the phone just keeps ringing. I need to speak with someone urgently
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Sprarty
(@spartacuswines) reported
@IBKR It says call customer service
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Trader Kace
(@TraderKace) reported
@IBKR Ok, if you say so, but funny enough every time I tried to submit an order it kept saying error communicating with servers, may not be a lot of money to you but I’d like to close my trades without problems and without losing profits, it wouldn’t even trigger my exits
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Paresh
(@PAresH740) reported
@IBKR very bad service, even customer care is not responding in time even they read the mesages , i am waiting for my account opening since more than 10 days even all documents is submitted
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Vanalich
(@vanalich) reported
@IBKR Zero progress. Calling your customer "support" is a joke - staff simply disappear on you. The only interaction that does happen is emails stating my docs "not accepted". Horrible experience with your company.
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AlexiaSheen
(@AlexiaSheen) reported
@IBKR I can't log into my account, I've sent a message to the support if they can help me but the answer is inside the mesage box and to acces that I need to log in so I can't do anything, I'm from Spain, could you give me the phone number to contact please?
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🅰🆈🅾🅾🅻🆄🆂🅰🅽🆈🅰!!!
(@ayomhiofficial) reported
@DanWalker_UK @IBKR It was unbearable for me after numerous appeals to the support team and nothing was done, until i came across @Whitehat_legion and he fixed it completely.
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Vanalich
(@vanalich) reported
@IBKR I would - if there was a slight chance to get through your non-existent customer service and understand why my application is not progressing. Been trying to resolve for weeks now, and even visited your office where the staff confirmed that all docs are OK, and I am good to go.
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integraguy2001
(@integraguy20011) reported
@IBKR your requesting call back feature is not working.!!!
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Jony
(@tradewithjony) reported
@IBKR WTF I can’t log in because some stupid ******* update GET YOUR **** TOGETHER - P.S mac user
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cryptoxto
(@cryptoxto) reported
Wow, Interactive Brokers are that bad, when you try to withdraw money, you get their infamous Wait/Not Working icon - hop over to support to ask why...yes, you get their Wait/Not Working icon!!🤡 @IBKR
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Soulan Style
(@SoulanStyle) reported
@IBKR Does your customer service ever answer? Asking for a friend who's been waiting for 3 weeks.
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nespeliok
(@MrTadas21) reported
@IBKR Hi, what is chat support not working?
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Sari Not Sari GigaCharlatan Dr. Musk for Prison
(@xenomorpher1) reported
@IBKR While I use the platform everyday and mostly like it just fine, support is still an issue. I've got a ticket open for over a week(!!) without a response. Posted an inquiry a few days ago. No response. Everything is fine until you need a human. Then, good luck.
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Sasikumar
(@Sasikum62620364) reported
@IBKR hi...I can't login in to my account