Interactive Brokers status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Interactive Brokers users through our website.

• Login (67%)
• Trading platform (22%)
• Website (11%)

Live Outage Map

The most recent Interactive Brokers outage reports came from the following cities:

City	Problem Type	Report Time
Los Angeles	Website	4 days ago
London	Login	5 days ago
Melbourne	Login	10 days ago
Cape Town	Login	12 days ago
East Orange	Login	29 days ago
Williamsburg	Login	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  𝔢𝔦𝔩𝔦𝔰𝔱𝔯𝔞𝔢𝔢 (@iB3Bestpony1985) reported 22 seconds ago

  @IBKR if you think I'm going to shut up. If you ignore me you've got a whole different problem. I will not back down or shut up until some responses found and a resolve of this issue is met

• 
  Investment (@Investm80789211) reported 4 minutes ago

  @IBKR @JoseTorresEcon I’m unable to access my account three days ago or create a support ticket despite trying phone, chat, and email. I have also lost my stop-loss and incurred multiple losses as a result. Please contact me

• 
  Lei- レイライト 🐧 🍀 (@nottatowl) reported 8 minutes ago

  @Dream_S14 @IBKR me too , and live chat is 404 error @IBKR

• 
  Investment (@Investm80789211) reported 10 minutes ago

  @IBKR I’m unable to access my account three days ago or create a support ticket despite trying phone, chat, and email. I have also lost my stop-loss and incurred multiple losses as a result. Please contact me

• 
  Manjit Singh (@ManjitS_India) reported 11 minutes ago

  @IBKR Hi, your menu option IVR language accent is beyond understanding for Indian customer care number. Can you keep it Indian accent??

• 
  VA (@IndMktTrading) reported 12 minutes ago

  @IBKR When your stupid app allows to! WTF is the developer ??

• 
  JT Gert (@the1Gert) reported 16 minutes ago

  @senzu_capital @JosephW31117119 @IBKR Same issue, fixed it by going into settings->trading permissions ->edit and then switch permission on for something that wasn't previously selected. Solved it for me right away.

• 
  ATIER (@AtierOfficial) reported 17 minutes ago

  @IBKR @JoseTorresEcon Been waiting a whole month for your Transfer team to reach out to my current broker so they can transfer all of my positions to IBKR. How is this normal? The most rubbish customer service I have ever seen. If you dont help me asap I’m going to cancel my transfer request.

• 
  Vikas kumar (@Vikasro50357845) reported 18 minutes ago

  @IBKR Very Bad service no responce 😡

• 
  BatCAt (@BatcatCA) reported 19 minutes ago

  @IBKR guys, you send out warnings about phishing attacks on IBKR accounts, but then also send out a mail about annual verification *WITH A LINK INCLUDED IN THE MAIL*. Come on. Stop including links in your official mails. Just tell us what to expect when we login. Not hard.

• 
  DeV (@A_Dev9) reported 20 minutes ago

  @IBKR And there is even no way to get this escalated to a senior ops executive. One of the most ineffective ops process and response team and never expected this from @IBKR I am on the verge of closing down the account

• 
  senzu_capital (@senzu_capital) reported 21 minutes ago

  @JosephW31117119 @IBKR nice, thanks for the update, out of all the errors i have seen this is by far the worst, as you can't really hedge your portfolio (if it persists until the open)

• 
  Reuben Walker (@bwalkers212) reported 26 minutes ago

  @IBKR Locked out of account. Software & telephone of no help. Artificial Intelligence consulted. Nothing works.

• 
  Chukwuebuka🇳🇬 (@ChukwuRN) reported 27 minutes ago

  You can't even open an account with @IBKR because I am a Nigerian. One of the worst feelings I have ever felt this evening. I have no idea why this happened but it is bad. They need to change this policy about Nigeria.

• 
  JT Gert (@the1Gert) reported 27 minutes ago

  @AiStockAgent @IBKR Same issue, fixed it by going into settings->trading permissions ->edit and then switch permission on for something that wasn't previously selected. Solved it for me right away.

• 
  super (@super509219312) reported 27 minutes ago

  @one_foothurdle @IBKR That’s comforting. Thank you. I was not able to place the trades again when cancellation happened. Support was not reachable. Later I got email saying it was a technical issue on their end.

• 
  Vikas kumar (@Vikasro50357845) reported 28 minutes ago

  @IBKR “Hi, I tried everything but still can’t deposit funds. No proper guidance. Please help with steps.”

• 
  GardinerIslandCapital (@GardinerIsland) reported 28 minutes ago

  c'mon .@IBKR .... $ARLP went ex-*** on 60 cents today it closed at $25.55 yesterday and being at $25.10 today is green 15 cents , not red 45 cents Bloomberg also saying same error fix ya crappy systems

• 
  Boy Firdaus (@BoyFirdaus75) reported 32 minutes ago from Banda Aceh, Aceh

  @IBKR @boyfirdaus75, I Support GCV $315,159🇮🇩, but When will this Dream come true?

• 
  John Morina-If you build it they will come (@JohnMorina2) reported 36 minutes ago

  @IBKR your platform sucks and your customer service is as bad as Spirit Airlines. I have been on hold for 35 minutes calling from overseas so the cost will be extremely expensive. You suck, always have and the reason I hate using your platform

• 
  Thryxie (@Thryxie_) reported 43 minutes ago

  @SixSigmaCapital @IBKR I had issues with delays aswell. Took about a week for funds to arrive

• 
  Zhu Su (Positive Doom Baller) (@ivrespecter) reported 44 minutes ago

  @joemccann @IBKR It is not clean. It is some of the worst data you can use. Good luck. 🫡

• 
  Haddie (@Haddie168) reported 44 minutes ago

  @IBKR @bull_jared39128 Hey IBKR, since you are responding on X now, how about addressing the issue I raised last Monday. Your 10.45.1 forced update broke the TWS RTD. No one from customer service will respond to my support ticket, no one responds to Facebook comment and no one responds to X

• 
  Amit Gandhi (@amitpg) reported 44 minutes ago

  @JasonAppel10 @IBKR All brokers have some system issues from time to time ! So, in that respect you can't guarantee 100% reliability anywhere. Still to find a broker that beats IBKR all things taken into account.

• 
  The 'investor' (@Pikachu21M) reported 49 minutes ago

  @IBKR Not being able to see the performance of an asset when we are changing the time-frame, and letting it fix on the intraday only is so stupid guys

• 
  Priom.eth (@0xPriom) reported 52 minutes ago

  @joemccann @IBKR You are doing god’s work! Ibkr probably has one of the worst apis

• 
  Nerd_abroad (@Nerd_Abroad) reported 54 minutes ago

  @senzu_capital @IBKR Same problem here

• 
  Ganwin (@Ganwin2) reported 56 minutes ago

  @SixSigmaCapital @IBKR It works well for me, sometimes has some bugs, kinda annoying but the others are worst

• 
  𝔢𝔦𝔩𝔦𝔰𝔱𝔯𝔞𝔢𝔢 (@iB3Bestpony1985) reported 57 minutes ago

  @IBKR Please inbox me for more information in and if you're willing to help me fix this issue you shouldn't (discriminate) due to financial capacity and I don't use the word discriminate lightly.

• 
  Pranesh Ganesh (@gpranesh) reported 58 minutes ago

  @IBKR I have trouble logging in as no SMS is being received. Is there an ongoing outage?