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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Login (44%)
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Trading platform (33%)
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Website (22%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Trading platform | |
 Lille |
Login | |
 Sant Cugat del Vallès |
Website | |
| Zaragoza |
Trading platform | |
 Central |
Login | |
 Olongapo |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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tiggertradersixtyniner
(@tigger80265330) reported
@IBKR Ahh yes, the layout library! Amazing! We didn't want a platform that could plot a chart with a study and not freeze when zooming out... or a platform that didn't have to be shut down at least once a day because it was terrible at memory management... nah... we wanted the library!
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Mark Zik
(@MarkZik) reported
@IBKR These could be a real problem with leverage to manipulate price.
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Tak Ohara
(@tak_ohara) reported
@AdriaticMetals @IBKR Hi, I’m (my company) a shareholder and use InteractiveBrokers. Not sure what the issue is, but should I take some sort of action??
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JoeNatural
(@ChinaStockPro) reported
Love the @IBKR platform, but HATE the customer service. As usual, I get a representative on the phone and they have NO clue whatsoever.
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Alex
(@FrankiJEinstein) reported
@IBKR you have the worst customer service in the world. Contacting you is impossible, as your website will give you an error every time I try to send you an email, while calling you is like waiting an answer from god. So far, I haven’t heard back from both of you.
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Jameel
(@Jameelbrannon) reported
****** customer service @IBKR
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leo Machete
(@leo_Machete) reported
@IBKR I can't close a CFD position. Need help.
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ساري الحنيطي
(@sari126789) reported
@IBKR I have been trying to contact any one in customer service to follow up on a transferred amount to my account for over 3 months now! I sent dozens of emails without any reply! No one is replying! I transferred money and it's not showing! What do you suggest?
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Aj
(@estimatesman) reported
@IBKR is there any due diligence or customer satisfaction protocols available? NEGATIVE!
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Nikhil Nadipelli
(@nikhilnadipelli) reported
@StockNick1 @IBKR Hi! I was unable to buy AZFL on IBKR today. It says close only. Did you face the same issue by any chance?
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Michael Pryor
(@Michael35998213) reported
@IBKR Whats going on with your app. It says no more market data. Also it keeps saying margin cushion used whenever im on a cash account the stock prices have stayed the same but im down half my portfolio whats up. Is there monthly fees now to use this
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Wolandov
(@woland55555) reported
@hkuppy At least there is a chance of an audit, cause there is zero chance reaching any customer service at IB. The worst f*cking service. Cc: @ThomasPeterffy4 @IBKR
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Aj
(@estimatesman) reported
@IBKR cannot believe why customer engagement and satisfaction is not a regulated protocol? multiple attempts to address this simple initiative, interactive Brokers... Obviously IMPOSSIBLE and NON EXISTENT
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Hedg.me
(@HedgMe) reported
@IBKR I have a serious account issue and I opened a ticket on May 11th & followed up on May 13 & 17. NOT ONE RESPONSE?? I called on May 13 & spoke with someone who was going to escalate it. I called back today, still not one response. This is the worst customer service.
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Roaring20s
(@Dream_S14) reported
@dan_hildebrandt @IBKR @trader_ferg I loved it until I needed issues resolved. Getting ping ponged from desk to desk over the phone for a couple of hours
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Ivan
(@icerovski) reported
@IBKR Dear IB, it's been 6 months and you still haven't completed a transfer of one of my accounts that you initiated. Oh, and since it is in a "transition" status for that time, it is effectevely blocked and I still can't trade with it. Please FIX CLIENT SERVICES!
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BistMania
(@BistMania) reported
@ThomasPeterffy4 @IBKR Dear Thomas, I am having a problem with IBKR and no solution since 2 months. It is about an order which has not been issued by your system and caused loss, you have the logs. Could you please help? Ref# T152493 T358063 T336999
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hollycowwwww
(@xiaohuguru) reported
@IBKR bullshit, I wait for 3months and still cant open an acount, pending for 3months!!!!!! worst broker ever.
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leo Machete
(@leo_Machete) reported
@87AlwaysRed @IBKR Need help here. Know why I can't close a CFD position? Says I'm not allowed to short but I'm trying to close it
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JorgeBull
(@JorgeBull3) reported
@AdlinLing @IBKR My broker is notoriously bad at never having shares available to short. So frustrating to see a great setup, then get shut down
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Declan-G
(@declanG93) reported
Does anyone know why @IBKR have closed trading on @AZFLUS ?? Trying to add to my position and it’s saying I can only close my position. Anyone else having this issue l? $AZFL $IBKR #AZFL #IBKR
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Roaring20s
(@Dream_S14) reported
@IBKR what’s the alternatives to interactive brokers, been unable to trade on my mobile the last two weeks and has cost me a lot of money? Sent many messages with no reply and phoned multiple times and service was pathetic
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GIGACHAD
(@InspectionDeep) reported
@Dream_S14 @IBKR its a joke but.... i have not found anything better. i also get weird issues where my purchasing power should be say $1000 and i can only buy $900 worth of stock. weird issues constantly.
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Charlotte
(@Charlotte4Puss) reported
@IBKR how do I speak with someone? Getting an error when trying to buy, despite best attempts I can’t resolve it myself.
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Vuk Stamenkovic
(@how1er) reported
@IBKR so it seems as I am in a stuck, contacted your support about identity proof of the account. They sent back the response to my message center that I don't have access to for some reason? I cant reply nor read the answer. Can you guide me further since I cant do anything atm?
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dbfx
(@dbfx10) reported
Any @IBKR #TWS pros who can help me? Is there a possibility to do conditional #options orders based on the stock price? And if so how? Like selling the option when #stock hits price target
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Gen. Yamsing
(@genyamsing) reported
@HorizonsETFs Hello! Your $BITI.U ETF is not listed on @IBKR which is one of the biggest brokerages in Canada. Please fix this issue. $BITI is fine though.
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Roaring20s
(@Dream_S14) reported
what’s the alternatives to interactive brokers, been unable to trade on my mobile the last two weeks and has cost me a lot of money? Sent many messages with no reply and phoned multiple times and service was pathetic @IBKR
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Alex
(@FrankiJEinstein) reported
@IBKR Good. Maybe I’ll try and get one, so that finally, when I try to withdraw, I won’t be getting an error from your app.
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jeremy marlowe
(@jeremymarlowe) reported
@IBKR: Also, we’re not going to alert you there’s a problem. The money just won’t be there and you’ll have to figure it out for yourself.