Interactive Brokers status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Interactive Brokers users through our website.

• Website (44%)
• Login (33%)
• Trading platform (22%)

Live Outage Map

The most recent Interactive Brokers outage reports came from the following cities:

City	Problem Type	Report Time
Hackney	Login	2 days ago
Amiens	Website	4 days ago
Toronto	Trading platform	12 days ago
Phoenix	Login	20 days ago
Nelson	Website	27 days ago
Hyderabad	Login	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ilia (@ilia_el_pro) reported 6 minutes ago

  what a **** lag platform its even same accounts it even showed 0 trade only the first sell wtf @ibkr

• 
  i trade options.com (@optiontrador) reported 7 minutes ago

  I love how @IBKR still have PDT enabled like sorry I want to pay myself 10K daily? Also isn’t this note a ******* rule anymore? @IBKR wtf can you guys renew my ****? Today? Like before 3PM????

• 
  Oded Tamir (@tamir_oded) reported 10 minutes ago

  @IBKR It takes more than 10 days to open account in Israel and still waiting . This is level of service of the 80'.

• 
  Leticia Ft (@letilibertad) reported 11 minutes ago

  @IBKR Sorry for my question but I'm out of the loop on BTS and Jikook news because I've had a terrible headache. Are Rm, Jin and Suga in Paris? I only saw V, Hope and Jk stuff in Paris.

• 
  Painpal (@painpalcapital) reported 14 minutes ago

  @IBKR maybe fix your damn servers?

• 
  🅰️LB🅰️ (@ALBACapMgmt) reported 15 minutes ago

  @blahajcapital @IBKR Im guessing they dont have enough onshore margin posted to cover their clients positions...there are no exchange problems....its bullshit

• 
  Wanda Case (@WandaCase9l) reported 17 minutes ago

  @zxc68984008 @IBKR Low rates help, but leverage still magnifies mistakes. Read the margin rules, liquidation policy, and cash-rate eligibility before opening an account.

• 
  Yousif Ashknani (@AshknKW) reported 19 minutes ago

  @IBKR No communications about ur boomer app not working during market hours ???

• 
  Pupu Chen (@PupuChen4) reported 20 minutes ago

  @IBKR I’ve been a customer for 10 years. I’m quitting it n moving my pot over to another broker. Customer service sucks, they move your funds without your consent and are not forthcoming with the reasons for doing so

• 
  安然体验用VPN软件 (@Mah49628433) reported 20 minutes ago

  @IBKR MCP support could make account workflows smoother.

• 
  @Lionessxxxx (@Lionessxxxx1969) reported 24 minutes ago

  @IBKR Totally irrelevant **** advert authorised by Google. Muted, blocked, dislikes reported as Spam & Google still put in on my timeline. The advertiser & Google can **** off for spam scamming me

• 
  joe (@Yogithebearish) reported 24 minutes ago

  @IBKR @JoseTorresEcon Your software is such a pos. It is not sending the notification to my phone for me to login. I cannot access my account. I tried logging in with the QR code and it shows page not found. I need access to my account. You are just the software in the market. Total garbage

• 
  covertsah (@coversah) reported 26 minutes ago

  I have never had a such a bad experience setting up a new brokage account @IBKR I fund it I choose the light plan but they give them the Pro plan that include commissions. So all my test trades pulled commissions today. I tried to enable trading for leveraged etfs they denied me won't say why, so i get to wait another 30 days to try again. Man if i had any other choice i would just withdraw the money move on but i don't.

• 
  yd (@kyingda) reported 28 minutes ago

  @IBKR what are you going to do about my account that still has money inside but able to sign in or reset, stupid thing is, I need to sign in to submit a ticket. Phone support not useful, they say unable to find my account. I have screenshots of me transferring money in the account

• 
  Count_Drewkoo (@NotYoungBuck) reported 29 minutes ago

  @WebullGlobal < @IBKR Trying to track real-time market structure or apply quantitative modeling is impossible when the platform holds the data hostage. Here is exactly what is happening under the hood. How Your Location Determines Routing: Your residential address dictates your backend routing. Because you aren't in New York, Webull actually routes your crypto execution and custody through Coinbase, not Bakkt.Bakkt (which holds a specific virtual currency license from the New York State Department of Financial Services) is used almost exclusively for residents of New York, Guam, and the Northern Mariana Islands. Your chart and watchlist discrepancies are being pulled directly from Coinbase's liquidity pool, not a New York firm. The 4-Hour Candle Bottleneck: You cannot properly scalp momentum if the chart refuses to paint the current price action.Webull's charting software is designed for retail bandwidth efficiency, not professional-grade tick data. On higher timeframes like the 4-hour, the platform often relies on server-side OHLC (Open, High, Low, Close) snapshots. Instead of pushing live, tick-by-tick data to build the active candle dynamically, the UI saves processing power by waiting until the 4-hour interval officially closes before rendering the final candle. It completely breaks any real-time structural analysis. Does IBKR Have This Issue? No. Interactive Brokers is built for direct market access, and their Trader Workstation (TWS) streams data differently.Dynamic Charting: TWS streams professional-grade tick data across all timeframes. Your 4-hour candle will build, wick, and fluctuate dynamically in real-time. Different Routing: IBKR does not use Coinbase or Bakkt. They route crypto execution through Paxos Trust Company and Zero Hash. Transparent Pricing: Instead of baking a wide spread into the price, IBKR charges a flat 0.12% to 0.18% commission with no hidden markups. Transitioning your active trading operations to a direct-access broker with an integrated data streaming hub will immediately solve these retail-level UI bottlenecks

• 
  John Mason (@johnkmason) reported 31 minutes ago

  Sidenote, is IBKR TWS crashing for anyone else? Had to switch to IBKR Desktop (which I hate, the font is tiny and you can't change it, fix this @IBKR).

• 
  Wanda Case (@WandaCase9l) reported 33 minutes ago

  @zxc68984008 @IBKR Trust is less about slogans than execution: custody, disclosures, uptime, and how problems are handled when markets are stressed.

• 
  Lex◇Investor (@Inves2grow) reported 36 minutes ago

  @_charles289 @IBKR no problems.

• 
  Axl Rufi (@AxlRufi) reported 38 minutes ago

  @IBKR @Paysafe your ******* machine not working

• 
  andrew brett (@AndyJB4676) reported 39 minutes ago

  @Therichardralph @IBKR I’ve tried three times to create an account and log in with IBKR and have only ever got an ‘unknown error’. Not had that problem with T212 or other apps

• 
  Shraey (@iamshraey_) reported 40 minutes ago

  @IBKR I did that and out of frustration I have written here as they are asking to use my passport when passport is not in one of the options offered for Australia clearly documented in the ticket and screenshot I submitted. They only offer Australian drivers license and then on submission call id type invalid. The tech team on a call just mentions to try again rather than solving the issue and a musical chair game is going on between support and tech folks.

• 
  Javi Cg (@CJ02023589) reported 42 minutes ago

  @IBKR "‘Not urgency" must be your customer service mantra. It takes months just to handle a simple complaint.

• 
  Jesus (@CCrypto1001) reported 43 minutes ago

  @kyingda @IBKR I was about to withdraw $3464.85 in cash to transfer to my bank, and after waiting a month, they suddenly invented an issue to keep my money for a while. This is a scam.U25159972

• 
  Ryan (@nycguy1988) reported 46 minutes ago

  @IBKR And HORRIFIC SLIPPAGE that crushes P&L, with slow customer service in submitting trade busts to CBOE that costs clients money. I'm mad at you.

• 
  Wanda Case (@WandaCase9l) reported 49 minutes ago

  @IBKR A platform upgrade is only meaningful if order routing, outage history, and total trading costs improve alongside the interface.

• 
  Hiral Shah (@HiralllShah) reported 55 minutes ago

  @Therichardralph @IBKR Robinhood? I find it stupid you cannot have more than 1 stocks and shares isa account with providers

• 
  Atman (@Hermes10wisdom) reported 55 minutes ago

  @IBKR @sumeet06 Waste of time, nobody over there get back to you customer service is dead.

• 
  Limpidish (@Imz_isNoGood) reported 57 minutes ago

  @IBKR the worst investment platform I’ve ever dealt with! Random rules that forcibly convert currencies, AI shoved down my throat even when I clearly said it was not helping and I needed someone to look into my issue! So yeah, taking my business somewhere else.

• 
  morphie (@morphieCNFT) reported 57 minutes ago

  @IBKR It took them 3 weeks to send help good job

• 
  Richard • Investing & FI (@Therichardralph) reported 58 minutes ago

  @RoninInvestors @IBKR Yes they support full extended hours trading.