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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Login (50%)
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Trading platform (30%)
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Website (20%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Brest |
Login | |
 Melbourne |
Trading platform | |
| Lille |
Login | |
 Sant Cugat del Vallès |
Website | |
| Zaragoza |
Trading platform | |
 Central |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Robert Fitzpatrick
(@robiifitz) reported
@IBKR you kept me on hold for 45 min then hung up on me! Really poor customer service. O and by we are no longer in a period “of unprecedented market volatility”..thought you’d know that as a broker
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Doglover2019
(@DailyFTdouble) reported
@IBKR I need a contact name/number for UK compliance as there is a block on withdrawing funds from my account. I've tried customer service but they aren't able to resolve and just say account is blocked
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Andrew Lee
(@andrewleef1) reported
@IBKR I am locked out of my account and have spent over 6 hours on hold to your customer service without an answer. This is unacceptable, please contact me directly
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Edward 🇺🇸
(@PatriotEdward) reported
Ugh. @IBKR sucks so bad. Moving my account tomorrow.
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gary van
(@getgl) reported
@IBKR Very frustrating.Received the migration email from IB but the link to follow up does not work and every time I have tried today to confirm, the website is giving me the same error message and I can not get to my master acct either as it is defaulting to the same page.
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David
(@crayonmystic) reported
@averygrrl @IBKR As for your deposit, I assume just like mine it is a rounding error. Getting priority support from them probably requires an account equivalent to the balance sheet of a small African nation state
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Edward 🇺🇸
(@PatriotEdward) reported
I was on hold with various @IBKR "customer service" reps for over 6 hours today. True story. Problem still unresolved.
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Growthhh Stock Trader
(@GrowthhhT) reported
@IBKR could you help me find where can I download in an excel format the historical NAV of my account?
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David
(@crayonmystic) reported
@averygrrl @IBKR Their customer service is excellent.. when you get through. Accidentally learned a ton from random dudes in their customer support. The platform is ancient but very functional (give it 2 months before passing judgement). Plus the founder literally pioneered electronic trading
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david mcmillian
(@davidmcmillian3) reported
@PennyStock_es @IBKR Maybe because it has a stop sign on OTC Markets. Just a guess. They are in the process of getting current so stop sign will be down soon.
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Jason Roller
(@MrBigPicture) reported
@IBKR The reason more people don’t use IBKR is simple... the platform (TWS) is terrible and super antiquated / if you had a better client software you’d have more margin loans happening.
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yi ph'ng
(@frenderson) reported
@IBKR @IBKR Does Macbook Air M1 2020 support ibkr trader workstation?
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RandCorp
(@RandCorp_) reported
I have been on hold with @IBKR for over 30min, waiting on the new customer reps to pick up. I guess they want me to keep my business over @TDAmeritrade
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HOWARD PAUL SHORE
(@HOWARDPAULSHORE) reported
@IBKR Chocolate Mint Flutes and your Elizabeth Shaw Dark Chocolate Orange Flutes and Unfortunately The Boxes Were Not Totally Full And Some Of The Pieces Were In Fact Found Broken! I am Not sure what happened during the manufacturing, packing and/or transportation process, but my
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TRIN CAFE
(@trincafe) reported
@bso00o @IBKR What do you need help with?
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Justin
(@GrindingTurtle) reported
@Ally I'm currently an Ally customer but looking for a replacement brokerage with a website that is operational more than 13% of the time. Any recommendations? @IBKR
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Ben Earhart
(@ben_earhart) reported
@IBKR Just don't think you're going to trade OTC without serious headaches. Also, make sure you're OK with overseas Indian phone support that knows nothing.
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Khalid
(@bernece) reported
@IBKR is is possible that to get help to with SMS notification now for more than a week cant get to mu account and can't get help too
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Doglover2019
(@DailyFTdouble) reported
@Impactivated @IBKR @IBKR are a joke of service.
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HOWARD PAUL SHORE
(@HOWARDPAULSHORE) reported
@IBKR I am more than looking forward to hearing back from You with a Positive Response some time in the very near future. Thank you. Sincerely yours, Howard Paul Shore Angry And Upset Elizabeth Shaw Ltd. Customer On Behalf Of Mrs. Helene Shore, Your Customer /HPS
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A
(@Saugaguy10101) reported
finally decided to transfer my account stocks account from @IBKR to a different brokerage. good riddance! the worst brokerage I have ever seen. the worst part is, no one ever answered the phone when I reached out for help.
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gary van
(@getgl) reported
@IBKR FYI: The link in the latest email re. the change of accts to Ireland does not work but only goes to the site after login/pw and an error message. Been that way all day.
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HOWARD PAUL SHORE
(@HOWARDPAULSHORE) reported
@IBKR mother apparently received and/or acquired a Bad Batch! In Any Case: My 88 Year Old Mother does Not Write Letters, Nor Use A Computer Or Cellular Phone And I Have To Do All Of The Letter Writing For Her And In Many Cases, She Does Not Complain Right Away Because Of Her Age
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David
(@crayonmystic) reported
@averygrrl @IBKR IB's API is probably the worst part. You can't leave it running, it auto-restarts every day, and according to (hidden) rules they may force you to re-login daily (including the 2FA SMS). Meanwhile tons of charting software can consume that API, it's just a pain in the *** to use.
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Khalid
(@bernece) reported
@IBKR I am facing. Problem to login to platform for a week or more is there a solution even can't talk to anyone in your end
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David
(@crayonmystic) reported
@averygrrl @IBKR oh yeah that's the other **** YOU of theirs.. preemptively apply for permissions for absolutely every type of asset you may ever trade, minimum 24 hour approval period. I think they got in trouble with regulators at various points, and are much more cautious than alternatives
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David
(@crayonmystic) reported
@averygrrl @IBKR On the RAM thing, nope, it's a software architecture issue. If you're technical, "java gc scalability performance" Google search will prob explain why. The more RAM you give it the slower it becomes
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avery💝s data📝charts📈& finance💹✊🌹
(@averygrrl) reported
@crayonmystic @IBKR Right on, that's too bad it eats resources. Does having 32/64GB of RAM ease anything up? What kind of data licensing issues? I noticed they wouldn't give me real-time quotes if I was logged in two places...
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Edaqa 😊 Mortoray
(@edaqa) reported
Does somebody have a good alternative to Interactive Brokers for a European resident? Their service lately has been abysmal. I need Stocks, Options, and Forex in global markets. #investment #finance @IBKR
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Edward 🇺🇸
(@PatriotEdward) reported
Worst customer service award goes to @IBKR !! On hold for HOURS last week and this week, 4 separate phone calls to simply covert a Roth IRA because their automated system has bugs. Now, they say "the deadline was yesterday". WTF???