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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Login (44%)
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Trading platform (33%)
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Website (22%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Trading platform | |
 Lille |
Login | |
 Sant Cugat del Vallès |
Website | |
| Zaragoza |
Trading platform | |
 Central |
Login | |
 Olongapo |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Brendan O'Boyle
(@bso00o) reported
@IBKR I’ve had to give up trying to get in touch with customer service. Please have someone reach out to me ASAP. Not acceptable.
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James Sun
(@LSKMSun) reported
@IBKR @Twitter I was simply complaining their customer service, why did they block me? Such a horrible company @SEC_Enforcement
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Kevin🌎
(@kvrtaric) reported
@IBKR Overpay for trading and service sucks (all day server outages for trading among them) and all we get is a holiday season Christmas card.
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Aleem Esmason
(@aesmail) reported
@IBKR...stayed on the phone for almost three hours, proceeded to open account without any support and stuck, is there a "special" email...I can correspond with my queries - this is important and time sensitive. #helpme
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Kelvin Teo
(@KelvinTeoSM) reported
Tried transferring a significant amount of money to @IBKR on 11 Nov, 2020. Some error in the instructions and @IBKR has not been able to help transfer my stuck funds back to me. Such a bad experience with @IBKR
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Oz
(@oz_anubis) reported
@IBKR 1) you have a very shameful (as it indicates great incompetence) but frustrating (for your customers) structural epic fail in your account opening process. and I can't even speak to anyone about it. chat ppl say they can't help and ask me to call, which I did, and
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Kleinschwein
(@longwulf95) reported
@TrueInvested @IBKR im going to play halts with the account and short sell, but this was mostly my short account, now im gonna mix, when you play halts some days you are 500 up some days you are 300 down and some days you are 30k up, go to warrior trading and see urself lol
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min
(@stocksandfuck) reported
@IBKR **** broker..I thought tradezero was bad...IB is worst
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James Sun
(@LSKMSun) reported
@IBKR @SEC_Enforcement They block customers from complaining? Is this legal? This basically says that they stop me from calling them for help?
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A27
(@A2715118807) reported
@IBKR it is impossible to get attention by the phone, can you help me ?
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Katie Kristian
(@KrishnanKate) reported
@HouseRules15 That brokerage is garbage. The people in charge show disrespect to the staff and it made a culture of bad service. 3 years ago management changed for the worse. I now trade with @Wealthsimple because it has no transaction fees and @IBKR for options.
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min
(@stocksandfuck) reported
@IBKR Better to with a smaller broker than IB..cuz they're so big they have shitty customer service and no1 care..
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koh ZR
(@koh_zr) reported
@IBKR Just join Interactive Brokers from singapore today where the figure appear is so slow compare to tiger broker platform?
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Brendan O'Boyle
(@bso00o) reported
@IBKR Please have someone get in touch with me immediately. My account is locked and I can’t get through to your customer service even though I have been waiting all morning.
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أنا و النعم
(@freedom141979) reported
@IBKR Good evening. Do you have a service help desk in Arabic !?
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Alex MJ
(@aleximj) reported
@IBKR do you have any microfinance funds (MIV) your users can invest into? Support function seems broken on website. thx
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SuperTanker
(@Supertanker2020) reported
@IBKR your app is down again! Can’t get the text for the double authentication. Please fix it.
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Cody
(@codytrades) reported
@goodetrades @IBKR Customer service, mainly.
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DangergirlHope 🍀🍀 #ITimeToWakeUp🍀 #Danger 🍀🍀
(@DangergirlHope) reported
@smartalek180 @jcalebjohnson @IBKR Right? Think about crashes. Who makes them happen? The rich. Who gets our money when they happen? The rich. Every Single Crash has been a giant robbery of wealth from all the people, by the wealthy. It's not even them being lucky- they use algorithms . They ROBBED US. The OWE US.
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min
(@stocksandfuck) reported
@IBKR its been almost a month im still having the worst experience signing up/funding the IB account..I hate this broker already 😒 #interactivebrokers
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min
(@stocksandfuck) reported
@IBKR Getting frustrated waiting 15 hours on the phone to someone to pick to help me ..still nothing
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Steven
(@realstevenli) reported
@IBKR what is the best way to reach IBKR support? I submitted a support ticket on my account about 2 weeks ago, but still have not heard back. Thank you
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Umar Saleem
(@umarsaleem70) reported
@IBKR had system outage on Dec 7th for a few hrs. Have provided all evidence of not being able to log in and modify some trades, resulting in loss of profit. Still waiting for a response despite several follow ups. This business is built on trust which they are losing very fast!
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optionstrader
(@harperoptions1) reported
@IBKR so I purchased two contract of apple at ,57 cents, I am now down $-499.00????
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Sundeep Bajikar
(@SundeepBajikar) reported
@IBKR how to trade VXX? What permissions needed on account? Customer service not reachable by phone. Please HELP! Thanks.
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min
(@stocksandfuck) reported
@IBKR Interactive brokers sucks so bad..im still on the live chat waiting 15 hours for a response and the phone line..still no help
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R Angus
(@robbadubdub) reported
@IBKR I can't trade on my account and carnt contact ibkr to inquire a cant this. Please help.
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bibimbytes
(@uint128_t) reported
@IBKR I just signed up for your service and it's not great. The 2FA never works, I always have to do a challenge through the app. And your java app doesn't allow pasting passwords so I can't use the one from my password manager. Are you encourage weak, easy to remember passwords?
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Mike Barnes aka Cashcosts
(@real_MikeBarnes) reported
@IBKR down for me again... this is getting tiresome
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Umar Saleem
(@umarsaleem70) reported
@IBKR had a system outage on Dec 7th whereby customers couldn't log in for a few hours! Have filed a compensation claim for lost profit but they are not even responding to follow ups. Pathetic customer service & great way to destroy a business which is built ONLY on trust!