Interactive Brokers status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Interactive Brokers users through our website.

• Login (44%)
• Website (33%)
• Trading platform (22%)

Live Outage Map

The most recent Interactive Brokers outage reports came from the following cities:

City	Problem Type	Report Time
Calgary	Trading platform	3 days ago
Málaga	Website	1 month ago
Saint-Ouen	Login	2 months ago
Le Grand-Quevilly	Login	2 months ago
Sydney	Trading platform	2 months ago
Jewar	Website	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Pat_par (@parth_995) reported 20 seconds ago

  @IBKR my money is stuck in your complex account opening process where your team denied to move indian account to international so please help me withdraw money ASAP

• 
  Em. At. (@EmAt48652737) reported 31 seconds ago

  @IBKR So you guys are playing accounts liquidation, customers cannot transfer money between own accounts in order to cover margins, since transfer page is not working. I am going to fill a complain to CBI

• 
  Adaxelo (@RoiSinge) reported 4 minutes ago

  @IBKR And what about the removal of PDT rules ? All brokers are removing it tomorrow. You are the worst broker ever, I am closing my account

• 
  ann👾 (@21timestwo) reported 7 minutes ago

  @LidoFinance @IBKR hot damn lfg!

• 
  joe (@Yogithebearish) reported 8 minutes ago

  @IBKR I find myself having to shut down and restart Traders Workstation twice a day. It is slow and a pain in the ***. I truly have had a terrible experience at IB. Good luck trying to talk to an actual person to get any type of support.

• 
  Martin BC (@MARTINPARK111) reported 8 minutes ago

  @IBKR Exactly. A clever model inside a broken process is still a broken process.

• 
  Adam Voulstaker (@AdamVoulstaker) reported 8 minutes ago

  @ALBACapMgmt @IBKR Worst is anything automation. They are lunatics with that front

• 
  Jiri Vatka (@NSonic101) reported 15 minutes ago

  @IBKR where s your human support or at least support e-mail address in the app or web????????!!

• 
  jeff henderson (@ambusiness) reported 17 minutes ago

  @IBKR We are? Groceries, energy,unemployment and deficit spending are all up. GDP and world respect are down. How exactly are we "back"?

• 
  jazz (@hspnyc) reported 18 minutes ago

  @IBKR No one is replying and you already have my money for 5 days. Please expedite asap or I will make a complaint with business buearu

• 
  Jesus (@CCrypto1001) reported 19 minutes ago

  @Dilpree28887118 @IBKR A lot of distress and frustration. There's absolutely no reason for them to block my access to my accounts. It's unethical. The affected customers. They must be sued, and an ALERT must be issued to customers to avoid the BAD SERVICE and disrespect of this trap called ibkr.

• 
  Ramy Gerges (@ramyggerges) reported 20 minutes ago

  @IBKR has great features but customer support is abysmal!

• 
  Bobby Plewniak (@BoBbyPleWniaK) reported 21 minutes ago

  @jzrdan @IBKR It’s being used as a marketing tool. Fidelity dropping down to 2,000 minimum was done on purpose

• 
  Sr Investidor (@SrInvestidor) reported 22 minutes ago

  @IBKR Unfortunately support is not being very helpful, their response is always that there is no ECD and no mitigation and that they are waiting for “the developers response”, we are close to a month wait now, I was hoping you could shake things up a little bit

• 
  Thomasius (@TH0MA51U5) reported 22 minutes ago

  @OverWeightStock @IBKR But the worst customer service!

• 
  Mr Sinatra (@MrSinatra_MDW) reported 27 minutes ago

  @grok @IBKR Still no Grok access!!! wtf?!?!

• 
  Cate (@joewechyy) reported 31 minutes ago

  @IBKR @JoseTorresEcon I need help

• 
  Mark Meyer (@MarkMeyerBuilds) reported 31 minutes ago

  I deposited 5k into @IBKR to test out my trading bot being they have API available.. I have already withdrew the money back out for two reasons. One, the gateway portal seems to have been created in 1998. Awful UI. Second, and the most pertinent was the death by auth codes.

• 
  joe (@Yogithebearish) reported 31 minutes ago

  @IBKR Also your support is terrible. It is absolutely useless. Which is why I come here to complain.

• 
  KhushbooR (@KhushbooR1) reported 34 minutes ago

  Inadvertently transferred funds to @IBKR @thomaspeterffy in the US without even having an account, and now your website/customer care is so confusing, I can't even get an option to request refund/reversal. How do I contact you?

• 
  Brandon (@D3GSolutions) reported 34 minutes ago

  IBKR has made me lose so much money it's gross. Can't sell covered calls on positions I own? Why? I'm in a margin account with positive SMA etc?!? @IBKR no help from the trade desk and as of yesterday a senior trade desk rep didn't even know your own margin rules.

• 
  Kevin Ang (@fstorm28) reported 39 minutes ago

  @keoneHD @IBKR Poor infrastructure simply scales problems faster. Good infrastructure scales opportunity.

• 
  jpemberthy (@jpemberthy) reported 46 minutes ago

  @alexkingsays @AskRobinhood Rey. Same experience. I eventually moved everything to @IBKR and haven’t looked back. Brokerage for adults, and actual customer support when you need it.

• 
  Strategic Degen (@StrategicDegen) reported 49 minutes ago

  I lost about $5k yesterday due to liquidation. I tried moving $5k to @IBKR, but it failed despite having cash in my checking account. I don’t blame anyone; this is part of the game. Losing $5k after locking in $65k gains last month is insignificant. I always ensure I have enough buying power and SMA. My mistake was opening a large $HIVE.NE short put that eroded most of my buying power as collateral. Even though it will only use half of that collateral for margin maintenance, it used full cost as requirement until assignment. Was it risky? Maybe I was set to lock in $5k from that play yesterday if the price didn’t drop. The lesson is to avoid selling short puts that erode buying power. Buying shares is better on margin. Next week, I’ll have more buying power to buy back $EOSE, average down on $HIVE, and buy $KEEL (hopefully below $5 when Asia gets crushed Sunday and overnight due to leverage). I optimized my tax lot for $EOSE to ensure as part of that liquidation, it took out shares that had gains instead of FiFO or LILO. This way I work around wash sale if I buy back shares within the next 30 days.

• 
  Catherine898 (@funfoodlover) reported 51 minutes ago

  @IBKR I don't have money to invest. That is my main problem

• 
  Thomasius (@TH0MA51U5) reported 53 minutes ago

  @IBKR Your support is TRASH! I already sent about 5 requests weeks, some month ago. Still no answer. I dont think I will ever get one. And there is no other way to resolve my issues with IBKR. So there is no solution for my problems, while IBKR stock is skyrocketing. Shame on you!

• 
  froyomofo (@froyomofo1) reported 55 minutes ago

  @IBKR I put a ticket in FOUR DAYS AGO and still nothing back. Why ******** should I keep using a platform where I can’t get an answer to a question in a reasonable amount of time?!

• 
  Zhu Su (Positive Doom Baller) (@ivrespecter) reported 55 minutes ago

  @vijucat @IBKR Absolute garbage platform. (Service too.) I've given up. Use all 3rd party tools. Data, metrics, reporting. Even the API is meh. @IBKR is a awful. Actively looking for alternatives. I simply cannot believe their stock price. If investors knew how ****** they are...my god.

• 
  Atman (@Hermes10wisdom) reported 57 minutes ago

  @IBKR you customer service is useless, not once did they mention how failed transfer attempts cost £££ each time. your website ui is awful. Attempted transfer failed twice now and you have taken all most of my £100 is fees… you need to make it clear for new users.

• 
  🅰️LB🅰️ 📈📉 (@ALBACapMgmt) reported 59 minutes ago

  There are hundreds of incredibly annoxing things about @IBKR TWS but the worst is that you always have to add implied vols to option chains and watchlists because they dont save. Anyone found a way round this ? 🙏