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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Login (45%)
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Trading platform (36%)
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Website (18%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Trading platform | |
 Lille |
Login | |
 Sant Cugat del Vallès |
Website | |
| Zaragoza |
Trading platform | |
 Central |
Login | |
 Olongapo |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Investor Magoo
(@InvestorMagoo) reported
@tikkivolta @Lucas15927232 @IBKR Managed to get hold of them at lunch time, but the problem is still unsolved. They say it’s being dealt with...let’s hope so. Giving them 24hs before calling them again. Good luck there!
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fritz rempening
(@fritzrempe) reported
@IBKR why is it impossible to get in touch with you? Chat not working. No answer to tickets/email and the phone line over 30 min waiting...
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Agoston Weisz
(@AgostonWeisz) reported
@IBKR @IBKR I tried to reach customer support for 45 minutes today. No-one picked it up. How can I trust you?
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Freddy Milkovich
(@FreddyMilkovich) reported
@IBKR Can someone confirm that you support trading on SSE and SZSE through your institution?
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Investor Magoo
(@InvestorMagoo) reported
@Ned892 @IBKR I see. Im based in the EU. Im not too sure there something fishy in all of this. Just think it’s pure bad service. I rarely need them on the trading side, but when I do it takes forever and it always cost me a lot of money in the end. Considering another broker now to be honest
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Sexystonks
(@sexystonks) reported
Getting very annoyed with @IBKR. Have been a customer since 2016 and always happy until 6 months ago. The app and the browser sire had been glitching non-stop since around since the summer. Not sure why it takes 6 months to fix something so basic. Horrible service!
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NedsTrades
(@Ned892) reported
@mazzahrani @IBKR It is the worst trading platform available
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NedsTrades
(@Ned892) reported
@InvestorMagoo @IBKR Have just withdrawn all money and will never use the service again. I expect there to be some sort of problem with the wire back to my bank. Shocked I was recommended this platform tbh
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Investor Magoo
(@InvestorMagoo) reported
@Ned892 @IBKR Another day gone to without trading. Tired of IBs awful customer service. This did cost me thousands of USD
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Investor Magoo
(@InvestorMagoo) reported
@IBKR Stop spending money in useless education and invest in customer service and IT!
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MKW
(@rugcernie) reported
@IBKR's phone wait times are inexcusable. Please fix. Thanks.
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the q
(@qnibert) reported
@IBKR @IBKR No SMA display since early morning. No support since hours. Are you still working? How can one avoid margin call when you don´t work?
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Jake Paul
(@jpdazone) reported
@IBKR Could you fix your mobile indicators with a separate vertical axis? For instance, charting both the MACD and RSI uses the same vertical axis and overlays the other indicator.
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Agoston Weisz
(@AgostonWeisz) reported
@IBKR @IBKR I tried to reach customer support for 45 minutes today. No-one picked it up. How can I trust you?
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Rafic Assaf
(@RaficAssaf) reported
@IBKR I’ve been trying to call the customer service for 2 weeks, and each I’m waiting between 45min and 1h, no one is answering! What’s going on?
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NedsTrades
(@Ned892) reported
@MarBradRam @Hugh_Henne I just want to say @IBKR is one of the worst platforms I have ever used. I put tester money in and it has been stuck in the account unable to withdraw or trade. Have contacted several times and not one reply. Absolute **** show.
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Livelongandprosper
(@Livelongandpr18) reported
@IBKR Glad I read these comments. What I mess. Despite Schwab going completely woke, IBK sounds like big trouble.
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Sebastian
(@tikkivolta) reported
@InvestorMagoo @Lucas15927232 @IBKR my main issue is that they renamed the acc number and now my trading software is confused cuz the positions started at another acc. on top i can't move positions between accs anymore, cuz it's not recognized as the same acc anymore. wtf.
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Elango
(@elango1b) reported
@IBKR has the worst call center that doesn’t pick the phone even after waiting for 20 minutes, there is no other option to get back username to login
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James J.
(@Christi21342035) reported
@IBKR anyone else having issues with german stocks. Some routes seem bot to work. FWB and TGATE, on both my orders stay bright blue and are not submitted
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Andrew . Berman
(@AndyBerman6) reported
@IBKR is there a problem with your phone-system this morning?? been holding for over an hour?? Is their system down?? #ASSISTANCE NEEDED
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ابو عبدالله
(@SMBA1980) reported
@IBKR @IBKR @IBKR_TI would someone look into my issue? My account is still pending for approval for a long time !
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Agoston Weisz
(@AgostonWeisz) reported
@IBKR I tried to reach customer support for 45 minutes today. No-one picked it up. How can I trust you?
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Investor Magoo
(@InvestorMagoo) reported
@tikkivolta @Lucas15927232 @IBKR The worst thing is that they don’t even dare letting us know what is really going on...
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Abhinav Menon
(@abh_Menon) reported
@IBKR I've been on the phone trying to get through to support for the last 60 minutes. No response ... what kind of support do you provide ...
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Investor Magoo
(@InvestorMagoo) reported
@tikkivolta @Lucas15927232 @IBKR Oh no! That’s really bad
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Min
(@Min202015) reported
@IBKR I withdrew 6000 Euros from my IB account on 11 Dec 2020 but still didn't receive it after almost a month! Excepting telling me to wait, the customer service didn't give any solid solution.
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CryptoBoaby
(@BoabyCrypto) reported
@IBKR please can someone contact me with regards to support for my account. I have had error code ‘unknown error’ flashing up when i’m trying to trade for the past month and nobody has responded to my messages. Please show us that your #customerservice actually exists..
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Investor Magoo
(@InvestorMagoo) reported
@tikkivolta @Lucas15927232 @IBKR I finally managed to contact them, but problem remains unsolved. I can’t trade basically and my account’s excess liquidity keeps on declining! That’s worrying...
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Investor Magoo
(@InvestorMagoo) reported
@Lucas15927232 @IBKR 3 days chasing customer service and issue persists here - blocked account due to the IBUK-IBCE migration...can't trade, can't adjust risk, can't do anything. Outrageous.