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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Interactive Brokers problems in the last 24 hours
The following chart shows the number of reports that we have received about Interactive Brokers by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.
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Most Reported Problems:
- Trading platform
Interactive Brokers Outage Map
The most recent outage reports and issues originated from:
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Interactive Brokers Issues ReportsLatest outage, problems and issue reports in social media:
@IBKR Have you deleted my account and taken the money that was on it??? Your portal login says "application cancelled" and your retrieve ID procedure says "no match". Have you just taken my money???????
2 1/2 hour wait so far with customer support from @IBKR. I have better things to do with my time…
- me to @IBKR: Why can't I convert all balance in one currency to another? - support: you're trying to convert XXX, which you don't have - me: no, you can see from the screenshot that I'm trying to convert only what I have - support: when you try to convert, it assumes 5% buffer
for market order, the error message offers you to place limit order - me: no, the error message doesn't say anything like that as you should see from the screenshot, and when I try to convert 60% of the balance it does the same thing Why are you employing simpletons @IBKR ?
@IBKR I am trying to connect with any type of customer support, prior to transferring my account, but have been unable to do so from the app.
Over 2 months and @IBKR still can’t figure out how to process a simple form so I can actually use my account again! Starting to think I made a huge mistake - customer service is pathetic too :(
@IBKR Can somebody from Head office call and attend the query. It’s been 7 days interactive India team is not paying attention to resolve the issues and we have serious impact on our business due to problems at your end. DM me for more details.
Dear @IBKR , for the sake of your customers, please post a deep dive of why TWS was having so many software issues today and how did the devs let such a crappy build make it to STABLE branch.
@ProfitsTaken @HeidiTrades @IBKR Switched to TOS couple of months ago after using Fidelity for years. I see crazy fills (bad) on TOS in comparison to what I used to get
@HeidiTrades @IBKR You still want to check options and ensure you're real time with 0 delay but that has nothing to do with what you described. You described an execution miss. Common issue for ToS (TD) users.
Anyone else having trouble logging into @IBKR web portal?
So I'm watching my live news feed in @IBKR and every other story is another price target reduction on a variety of stocks by @MorganStanley Every single headline are reductions. I think we are headed for some pain ahead. Maybe tomorrow's GDP print will be the avalanche down
@RedHotTrade @IBKR I’m down
Has anyone any advice on setting RT Denali / @SierraChart with @IBKR? I want SC’s data to quote / display / but Exec on @IBKR. Using the symbol mapping with service=IB, support for SC data feed for symbol=#ESU22-CME (SC), trade symbol= #ES-202209-GLOBEX (IBKR) doesn’t work.
@IBKR Quick update, @IBKR says the glitch affected a number of users and will update me again when things are fixed... no expected timeline though.
@IBKR Fix TradingView integration please! I will have to move to FTX once they offer stocks although I like ibkr
@Rayner_Teo @IBKR You’re so polite! They should definitely acknowledge that. At 16 days I’d be ready to rip someone’s head off (but not really. I mean i wouldn’t). They’re lucky to have u as a customer.
@Rayner_Teo @IBKR File a complaint with FINRA then they will respond immediately
@Rayner_Teo @IBKR Had the same problem, seems to work okish on Mozilla for now
@IBKR Hi - do you plan to allow AoN orders on SPX options? The illiquidity answer your support gave is odd.
@IBKR Despite the new integration with trading view i still cant trade, i get an error message saying the i was attempting to trade a pair not supported by IBRK.
@IBKR could you please respond to my private message? I have problem to withdrawing money
@IBKR your customer service is absolute garbage. How can an email link lead me to a million unrelated articles you want me to read and I still can't email you.
@IBKR are you having problems with the website? I can't login.
@IBKR Not even slightly interested in this ad. Go ******** away!
For people who invest in stocks, mutual funds, crypto, etc.. never EVER use Interactive Brokers. Dumbest customer service I've maybe ever dealt with in my life.. and that's saying something! It doesn't matter who you speak with either! @IBKR
@Rayner_Teo @IBKR I had issues on the website earlier too. Couldn't see portfolio but everything else was fine.
[16 DAYS] Hey Interactive brokers @IBKR, I can't access my client portal. Tried changing browser, VPN, clearing cache, mobile, etc. Nothing works. I've raised this issue 16 days ago via email and phone call. But still no updates. Help?
Is there any platform with worse customer service than @IBKR ?
I just gave up on @IBKR as a broker. They have a trial account you can supposedly test drive and it puts you in a recursive loop telling you to do various things but never allows you to pull up a trade ticket or get chat help.