Interactive Brokers status: trading issues and outage reports
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Full Outage Map
Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Problems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
- Login (45%)
- Trading platform (36%)
- Website (18%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Williamsburg
|
Login | 9 days ago |
 Noida
|
Trading platform | 10 days ago |
 Brest
|
Login | 30 days ago |
 Melbourne
|
Trading platform | 2 months ago |
|
Lille
|
Login | 2 months ago |
 Sant Cugat del Vallès
|
Website | 2 months ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Mārtiņš Lūsis (@MartinsLusis) reported@IBKR And your support gives 0 f**ks about your customers. That is if you can actually reach them which is considered a miracle these days.
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Coach Kris (@CoachKrisd1) reported@IBKR @IBKR is there anyone there to provide any support to current customer. Very poor customer service :(
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El Cid Tuiteador (@TuiteadorEl) reported@IBKR Not worth using this broker...impossible to contact their support via email and the so called "toll free" numbers dont work at all... I m left holding on the line for 30 mins and nobody helps
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Bishal R Adhikari (@outrazeus) reported@IBKR customer service sucks. It’s almost as bad as @RobinhoodApp. I’m moving my money elsewhere. Smh.
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Stuart Williams (@SJWilliams0) reported@IBKR Hi @IBKR , I’m another customer experiencing poor service who has spent 2.5 hours on hold to you on the telephone over two days this week, coupled with similar on previous occasions. Your online chat times out too and nobody replies Please look at T149688 and T640900
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Mārtiņš Lūsis (@MartinsLusis) reported@AdnansArk @IBKR I can't even withdraw anything right now. What a complete circus. It's OK, I thank you for the willingness to help though!
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El Cid Tuiteador (@TuiteadorEl) reported@IBKR Worst customer service ever. Dont use this broker tjere are many better alternatives outside
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Stan_Marge (@SuperJambon31) reported@EmmetPeppers I’m trying hard because I developed an admiration for you but boy what a TILT to use @IBKR. NOTHING is working. I can’t sell, I can’t buy, I can’t withdraw, and NO HELP, and the app is bugging SO MUCH. What a tilt my man
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El Cid Tuiteador (@TuiteadorEl) reported@IBKR Can you please share a single way to get in touch from Spain with support other than be kept on the line forever on your UK numbers with 0 assistance at all? Are you refunding me for all these extra costs?
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Mārtiņš Lūsis (@MartinsLusis) reported@IBKR It also includes horrific customer support but @IBKR won't tell you that.
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BraveHeart (@BraveHeartFox) reported@LunarAces @IBKR @cibc terrible platform tho
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anon_trader (@anontrader11) reported@IBKR are we having issues with options? I can’t trade today them (as if markets were closed), can’t even close my positions. (Based in Europe) thanks!
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deepfuckingvalue (@deepfuckingval_) reported@IBKR why is your customer service such bullshit? i am currently on hold to speak to a trade rep for an hour and 15 minutes right now. i've recently received numerous bad executions where price trades above my limit for a minute or two, and i eventually get a fill at my lower limit
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Mārtiņš Lūsis (@MartinsLusis) reported@XS_HeadHunting @FeroxAdvisors @IBKR Thanks, left a review myself. And saw that there are many more users having the same issues.
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Jq (@danuwsandstuff) reported@IBKR @Trading212 reckon you are the ones putting a spanner in the works with $LLKKF. Is this correct, and when will this ‘issue’ be resolved please? Everyone is getting screwed and there seems to be no valid reason.
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Terrible Trader (@T3rribl3_Trad3r) reported@IBKR Interactive Brokers just crashed for 2-4 minutes depending on ticker. Market was moving, but the data and charts stopped updating I was trading $HX at the time (17:02 to 17:04). Was at $3.72 then the data went down and there was a 2 min selloff. Out at $3.35 🤬
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El Cid Tuiteador (@TuiteadorEl) reported@IBKR Worst trading platform ever. After countless calls and hours spent on the line I haven't been able to speak to any of your agents. I regret so much having trusted you as a broker.
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Jack Haddad (@JackHad93405953) reported@LunarAces @IBKR All banks are the same i am with RBC and BMO wait time is longer than ever even my account is not self directed i have to wait i know in CIBC investors edge is self directed u call when u have a tech issue! it is stress becareful not to have a heart attack because u r angry!relax
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Mārtiņš Lūsis (@MartinsLusis) reported@IBKR The word “Pro” doesn’t really fit your actual service though.
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bathurstthinkt1 (@BathurstThinkt1) reported@IBKR @IBKR is this company going under or something? How can the customer service be so bad for so long?
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R1NG (@R1NGUETTE) reported@IBKR is down?
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Kristian Milojkovic (@KMilojkovic) reported@IBKR Judging by the speed you respond to live chat, phone calls....I would rate you as probably the Worst Online Broker for Traders 2021
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El Cid Tuiteador (@TuiteadorEl) reported@IBKR your support is such a lack of respect to your customers, shame on you
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Mārtiņš Lūsis (@MartinsLusis) reported@AdnansArk @IBKR But what annoys me the most - they haven't fixed that for 2 weeks and the support is almost nonexistent.
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citizen bae (@BaeCitizen) reported@IBKR So waiting for 1 HOUR to get theough to customer service just to be put back in the queue again by some DB in data because of incompetence. WHY is this platform so flawed !???
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stocks (@maui1230) reported@IBKR I have never encountered such a bad customer service system. I’ve been trying for hours on hold on the phone, for the past few days just to get a hold of a human to answer my question about internally transferring funds
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El Cid Tuiteador (@TuiteadorEl) reported@IBKR Guess what? WE CANNOT REACH YOUR CUSTOMER SERVICE. 0 support. I strongly advice any new trader to go to a different broker, dont make the same mistake I did with @IBKR
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Mārtiņš Lūsis (@MartinsLusis) reported@StanOrzechowski @hundredMs @IBKR Obviously, after their standard response (which means they didn't even check properly), it's the same old customer experience. Still haven't received an answer, chat is down.
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Mārtiņš Lūsis (@MartinsLusis) reported@StanOrzechowski @BathurstThinkt1 @IBKR For me the problem is that there are no alternatives with full stock selection in my country. Otherwise, I would have bailed on them already.
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El Cid Tuiteador (@TuiteadorEl) reported@IBKR Worst customer support ever. Go to another broker