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Interactive Brokers status: trading issues and outage reports

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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.

Problems in the last 24 hours

The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Interactive Brokers users through our website.

  • 45% Login (45%)
  • 36% Trading platform (36%)
  • 18% Website (18%)

Live Outage Map

The most recent Interactive Brokers outage reports came from the following cities:

CityProblem TypeReport Time
Williamsburg Login 12 days ago
Noida Trading platform 12 days ago
Brest Login 1 month ago
Melbourne Trading platform 2 months ago
Lille Login 2 months ago
Sant Cugat del Vallès Website 2 months ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

  • Eugenet63824560
    Eugene (@Eugenet63824560) reported

    @IBKR Worst interface

  • noruserious
    Weeble Rothschild (@noruserious) reported

    @IBKR how has your service become just like the crapification of everything? trying out your IBKR Desktop. Spent 2+ hours configuring the preferences to where i wanted them. even did a "save as" to make sure I had a copy of the zip file. Now, all that work has disappeared.

  • A_Dev9
    DeV (@A_Dev9) reported

    @IBKR And there is even no way to get this escalated to a senior ops executive. One of the most ineffective ops process and response team and never expected this from @IBKR I am on the verge of closing down the account

  • levelsio
    @levelsio (@levelsio) reported

    @scotttmorton @IBKR @louistheroux Oh got it Typical bad editing work by MSM journos

  • one_foothurdle
    One foot hurdle (@one_foothurdle) reported

    @super509219312 @IBKR It is very annoying. But in all honesty. It is the first time in a very long time that I have experienced a technical problem with @IBKR

  • RichPinks
    Rich Pinks (@RichPinks) reported

    Just keep $AMC above $1 until shorts crack, that's it, that's all you have to do. @IBKR showed me 11112.2 Bil shares traded volume today. The glitch better have my money, that's all I'm saying. ABOVE ONE DOLLAR. I like that discount, count me in. The Box Office will bring $$$$$$$

  • StockSpeaking
    StockSpeaking (@StockSpeaking) reported

    @nimesh3t @IBKR I have the same issue

  • blondesnmoney
    Cluseau Investments (@blondesnmoney) reported

    Ever since IBKR made the font slightly more green the market has gone to ****. @IBKR please fix this.

  • LSKMSun
    James Sun (@LSKMSun) reported

    @IBKR what maintenance??? App not accessible!!!

  • super509219312
    super (@super509219312) reported

    @one_foothurdle @IBKR That’s comforting. Thank you. I was not able to place the trades again when cancellation happened. Support was not reachable. Later I got email saying it was a technical issue on their end.

  • mr_dustan
    Mr. Dustan (@mr_dustan) reported

    @IBKR The url on your profile is broken!

  • xbc9stazj
    Stan (@xbc9stazj) reported

    After around 1 year of investing I transferred all my positions from @DEGIRO to @IBKR for risk exposure I had gone from 81.5K€ to 160K€ but the inflation prints and the overall bearishness cycle slowly landed me around ~113K€ Around that time I decided to load up on $RKLB warrants because I loved the company so much (yes, there were $RKLB warrants at some point) These contracts - I didn’t know it at the time - had pretty simple but specific rules : If the stock traded higher than $10 for an extended period of time (~2 weeks I think) the company could redeem them, no matter what the current price was. And man did they redeem them The stock was trading at $8 when they did so, offering us the option to buy the stock at the warrant strike price, $11.5, making them basically worthless on a cash basis I got demolished. I freaked out so bad I didn’t where to hide, for the first time as a market participant, I wanted to cry When I discovered there was a cashless exercice option that gave ~0.3 share per warrant, I was actually relieved. But the damage to my portfolio was severe regardless, basically a 70% wipeout on that massive position I didn’t know it at the time but that event was the trigger for a highway to 14K€ When I said in my quoted tweet that it’s going to be hard, this is what I’m referring to

  • HalifaxDC
    DC (@HalifaxDC) reported

    @speculator20221 @chessdunk @IBKR I think I know why it might have happened to me. There was some kind of form about API Authentication that I was supposed to sign when I logged into the Client Portal a couple of days ago. I was in a hurry, so I passed over it, figured I'd do it later. Apparently, that might have been enough. The worst thing is, for some reason, they cancelled my Stop Loss on the live trade that I was in, but didn't cancel the trade itself (let that one sink in). Luckily, the trade went in my direction a bit, so I was no worse for wear. I still stayed on the phone, on hold, after that, because I was going to give them an earful ... but at the 2.5 hour mark of being on hold, I threw in the towel and hung up.

  • ljzmdg
    JKL (@ljzmdg) reported

    @JoachimMo1985 @IBKR @IBKR_Europe I did not get order canceled but I was not able to submit entry orders last night. Got no trading permission error.

  • AtierOfficial
    ATIER (@AtierOfficial) reported

    @IBKR @JoseTorresEcon Been waiting a whole month for your Transfer team to reach out to my current broker so they can transfer all of my positions to IBKR. How is this normal? The most rubbish customer service I have ever seen. If you dont help me asap I’m going to cancel my transfer request.

  • olimassociates
    (((Marise Hausner))) (@olimassociates) reported

    Stay away from @IBKR. Poor customer service. Even poorer IT dept. No to little concern for clients. No excuse for this level of incompetence.

  • jellydonutcap
    Bill Nickelson (@jellydonutcap) reported

    @IBKR deposit rules literally the worst in the game

  • AdamVoulstaker
    Adam Voulstaker (@AdamVoulstaker) reported

    @IBKR genius To setup the two factor auth the QR code in the main terminal will be lost because you sign in on your phone f me whoever is in your IT team needs the sack

  • harryrhart
    H💣 (@harryrhart) reported

    @IBKR how ******** to do I know login into my account? I used to get a text message... now everything is ******! I want to place a sell order and I CAN'T ACCESS MY ACCOUNT! WHAT SORT OF TRADING BUSINESS ARE YOU RUNNING! #FFS

  • Drcamole
    AngryPhysicist, PhD. (@Drcamole) reported

    @IBKR To issue a web ticket, I need to sign in, but my issue to start with is related to my inability to sign in. Possible to PM me and provide me some contact information in the form of an email or phone number to call that provides me a human to speak to who can verify me.

  • iB3Bestpony1985
    𝔢𝔦𝔩𝔦𝔰𝔱𝔯𝔞𝔢𝔢 (@iB3Bestpony1985) reported

    @IBKR hi, I have a disability support pension and I would like to do trading through you but your platform makes it near impossible and I would hate to think I would have to report you to the a Triple C for discrimination due to income. Perhaps we can work something out

  • 0xWwwwwwww
    0xW 🍌 (@0xWwwwwwww) reported

    @stoneymonster @TradingThomas3 Cause IBKR is ****. They know their data is wrong (for the past 15+ years), and they don't give a damn. @IBKR

  • senzu_capital
    senzu_capital (@senzu_capital) reported

    @JosephW31117119 @IBKR nice, thanks for the update, out of all the errors i have seen this is by far the worst, as you can't really hedge your portfolio (if it persists until the open)

  • super509219312
    super (@super509219312) reported

    @one_foothurdle @IBKR Happened to me too. Multiple orders got canceled. They said it was a technical issue on their end. But it it rather alarming, given that their support is hardly reachable. When situations like this happen, you need support more easily available to deal with it.

  • Drcamole
    AngryPhysicist, PhD. (@Drcamole) reported

    @IBKR @JoseTorresEcon Hello @ibkr ... I have a new phone and a new phone number. It has been impossible to speak to anyone due to the lack of IB key and I have tried live chat, email, phonecall, and feedback report, but nothing works. How do I get in touch with someone regarding this. Please help!!!!

  • rjd_mkts
    Rod J Davis 🇺🇸 (@rjd_mkts) reported

    @IBKR @thomaspeterffy For the life of me I dont know whats going on over at @IBKR but for a trader to not have the ability to do any spreads, iron condors or anything resembling a spread for over 3 months due to technical issues is a MAJOR MAJOR ISSUE!!!!

  • HyperbolicDisco
    Hyperbolic Discounter (@HyperbolicDisco) reported

    @SettleKurt @senzu_capital @IBKR The issue seems to have been resolved overnight.

  • czazy73153682
    Jason Leon (@czazy73153682) reported

    @james4blues @IBKR support

  • ALBACapMgmt
    🅰️LB🅰️ (@ALBACapMgmt) reported

    @l1quid1ty @IBKR but yeh i get your point...its an exchange issue whoever that exchange may be. Clearly this isnt the case with otc stuff like fx which is obviously their issue.

  • Jack_Bauer2022
    Jack Bauer (@Jack_Bauer2022) reported

    @IBKR WTF OS going on with your Customer Service phone support, been trying to get through for past hour. Your company is an embarrassing joke, worst service ever!!!