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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Login (44%)
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Trading platform (33%)
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Website (22%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Trading platform | |
 Lille |
Login | |
 Sant Cugat del Vallès |
Website | |
| Zaragoza |
Trading platform | |
 Central |
Login | |
 Olongapo |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Rob “Sandra” Bullock™ 👍
(@RealActorRob) reported
@IBKR Sorry, I have enough poor customer service just with the brokerage. Can’t imagine what I’d do if I had a fraudulent charge. Probably just have to pay it as the brokerage never responds to my messages.
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Alphine
(@skoombuza) reported
@FinanceGhost @IBKR same issue today
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BrynDavies
(@BrynDav60720997) reported
@fiorummy @Trading212 @IBKR A phone call to their auditor at a Grant Thornton, complaint with FCA, and class action lawsuit is on the cards for them if this carries on. Wonder if we’ll see then lifted once their commission kicks in on Fx
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Caleb Johnson
(@jcalebjohnson) reported
unbelievably slow service from @IBKR lately, and it is very frustrating.
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Seba De la Peña
(@Seba_DLP) reported
@LALiveFoods @IBKR I was just opening it. I didn't thing there's was any problems so I tf'ed money. Then I realised it was limited and I couldn't trade. 2 weeks later they send a notification about the documents that were missing that they never asked for. By this time (continue)
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Bryan B
(@23Barts23) reported
@IBKR i lost out on thousands cause of this and you clowns can’t even reply to a tweet. Terrible broker.
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eel
(@aurelsandra) reported
@IBKR Why I can't activate my two factor authentication. It said "authentication error" everytime i tried.
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Live Foods
(@LALiveFoods) reported
@Seba_DLP @IBKR ok.. so what your saying is you just recently opened the account and there is a possible problem with fraud that they are sorting out before they can release the money? Where did you open a new acct? Another brokerage? What do you think of that one?
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AllThingsVentured
(@AllVentured) reported
Interactive Brokers @IBKR is the absolute worst. Trying to account transfer out because their service sucks but they hold your money hostage for 60 days from date of deposit. Totally a scam to make it as painful as possible to leave. You will get better service ANYWHERE else.
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X. Johnson
(@Pretty_Xtreme) reported
@IBKR Is there a way for use to sell partial shares od stocks we placed limit orders on to sell full shares of? Literally it says unsupported on the platform, but that’s ridiculous I have to keep 0.0181 shares because you dont support it.
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eel
(@aurelsandra) reported
@IBKR @DietPix hi, can u answer some questions I sent via direct message. I really need some help
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Jonahbaka
(@RoversApps) reported
@IBKR @AdrianSaw2 I mean this a stoke broker!! what is the United Government doing allowing these kinds of Brokers?? with nonexistent customer service? it is now going to 3 hours wait on the phone!
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Tail Trading
(@ExtraWynn) reported
@AllVentured @IBKR only reason to be @IBKR is low margin rates. For the fees that you pay, what sort of white glove service were you expecting?
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rtc🎲
(@rtc_555) reported
@VolQuant @IBKR the trick with IB is submitting a ticket and hoping for an answer, then waiting 2 hours in queue will feel like 5* support experience
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DietPix
(@DietPix) reported
@IBKR congrats! you just won the worst customer service in the brokers category #Daytrader #SwingTrading #StockTrading
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Live Foods
(@LALiveFoods) reported
@RealActorRob @IBKR how long have you had an acct with interactive brokers? What did you need customer service to handle?
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Divorcedadoes
(@divorcedadoes) reported
@IBKR Your website GUI really needs help. So hard to use and understand. About ready to move my account.
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DietPix
(@DietPix) reported
@IBKR your phone number ending 6901 doesn't work, the demo account doesn't direct to support/sign up for full account. Why should I use you as a broker? +I'm on 30min hold on the 877 number 😐
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Adrian Saw
(@AdrianSaw2) reported
Has anyone experience issues and non-existent customer service when transferring inbound positions to @IBKR? Tried speaking to someone and never got to anyone. Hopeless.
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Follow_Your_System
(@FYS_trading) reported
@IBKR I've waited over 2 hours 5 different times to get through to your customer service and haven't had any luck. This is getting absurd.
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Balanar
(@Balanar_007) reported
@toninikkanen @IBKR @AZZAM40061717 I'm not sure if that component was the problem... but followed your advise and updated everything... And it's working again Thank you!
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MattTrades
(@MattTrade1) reported
@StonkSupervisor @WJRaven77 @IBKR Had a feeling you were going to say that. Can’t use them in the UK. I guess I’ll have to wait for that shell risk to come down and hope it’s not sky rocketed beforehand 😤
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弗兰克·肯尼
(@fulankeni) reported
@IBKR @DietPix Rubbish. Can’t reach IR by phone. Online chat non existent, email don’t work. I’m getting emails on a daily basis from IB about an issue I have already responded to, yet they keep coming. This is downright harassment of a customer. But you guys don’t care about your customers
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Vinod ( Vin)Joshi
(@vjoshi2001) reported
@IBKR many good things. Customer service stinks ‘ bad management.
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AmberEFT
(@AmberEFT) reported
@IBKR Where we dont fix our trading software we just ask you not to use it as the workaround. We dont have techs smart enough to fix the software so just dont use that part. That is the response I get EVERY glitch I find on TWS software at IB. What a shitshow they are becoming.
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Ramzizi
(@R4mzizi) reported
@IBKR Fix your servers
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Kram Grebrek
(@grebrek) reported
@RoversApps @IBKR The service is getting from bad to worse!
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弗兰克·肯尼
(@fulankeni) reported
@IBKR This company has the worst customer relations in the world. They don’t respond to queries or resolve problems. They are simply useless
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Toni Nikkanen
(@toninikkanen) reported
@Balanar_007 @IBKR @AZZAM40061717 I had the same problem last evening. This morning I got an update to Android Webview component from Play Store the IBKR app started working again. Maybe that was it?
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DietPix
(@DietPix) reported
@IBKR Who's platform you are using in the video? it doesn't look like your outdated system. You should also advertise the you have the worst customer service in the industry (congrats for wining @RobinhoodApp )