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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Login (50%)
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Website (25%)
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Trading platform (25%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Central |
Login | |
 Olongapo |
Trading platform | |
 Santiago |
Website | |
 Jakarta |
Login | |
 Naples |
Login | |
 Erandio |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Trader Chipmunk
(@TraderChipmunk) reported
I am the only one having issues with @IBKR this morning? Portfolio and position values are not changing.
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Glitcher
(@G1itcher) reported
@IBKR Take the money you're spending on these adverts and spend it on making your API not terrible.
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Oscar Goldman
(@osioscargoldman) reported
@IBKR Trying to get in touch with customers service is a nightmare. Even impossible to reach by phone. Could somebody send me a DM and solve an issue I got since last week? Thx.
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Dale Hays
(@DaleOHays) reported
@IBKR The part that is really frustrating is that I have other accounts with TD Ameritrade and Fidelity. I can get excellent service almost any time I need it. These are your competitors - IB should learn by these examples and not just apologize and do nothing to improve.
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Cool Beans (fka, StreetSmartApe)
(@Cliff01568230) reported
@IBKR LOL! Theaters just broke $2 billion on Avatar 2, and had a kick *** 2022 in general and these hacks bad mouth retail traders citing they are more sophisticated. Fact is, they have no brand loyalty, sellout scumbags. Must be short #amc $amc otherwise why would they care?
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Bildo P.
(@BildoPhaggens) reported
@nelmhorst @IBKR No way, I've used a lot and this is not thr worst. Not the best, but not the worst.
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Dr Stonk 📈
(@StonkDoc) reported
@BakedInvest @LluddLlawEraint @IBKR Yea that’s the jumbo certificate they already got and don’t have enough shares on the allotment to distribute. That’s the issue.
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Odd Diligence
(@OddDiligence) reported
@Noah_G_TRD @IBKR Yea its a pretty bad experience.Especially when I open a ticket 2 weeks or so prior to fix the exp date and go through back and forth and escalations.. and they still don’t fix it before “expiration”. Happened on 2 separate securities to me this week. Few thousand$ into the abyss
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ASchillinger
(@Attilayesthehun) reported
@IBKR new to the platform. How do I allow trading information to be received in English? My trading options are currently limited because I reside in a non-English speaking country. Tried your support center, but online appeared to be unresponsive. Thx
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Sailendra Wadhwani
(@sail_wadhwani) reported
@IBKR so it’s been more than 7 days since I asked a simple yes/no question via your web support ticket. I have called a number of times to your customer care and no body can give me answer. Can you please look at it? Account U5838341
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Itô Girsanov
(@cruindggn) reported
@IBKR Existing customer...can't seem to find how to open isa account
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Eeyore
(@MrEeyoreEsq) reported
@Austin_Federa @PythNetwork I like using Pyth to check on crypto prices much more than loading up some sort of slow exchange UX. @IBKR As a long-time customer trading on your platform, I'd love to see Pyth integration with TWS to provide customers with free real-time "good enough" market data.
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Dayflame 🍻
(@Dayflame2001) reported
@IBKR The problem with you guys is: 1. it's hard to find stocks to short sell. 2. In the OTC market you have a limit of max. 500k. Why? Since one order costs $7.50, sometimes you have to make 10 orders to complete your positions. 3. Your chart under TWS is totally outdated.
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ljp0101
(@ljp0101) reported
@OddDiligence @IBKR ClearStreet talked up specializing in SPACs so CenterPoint might be good, probably catch a bunch of per issue fees though. For recurring issues, put the ticket to attention of the rep that solved your problem before and you can circumvent their "customer is wrong" attitude.
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Arturo J. Gil R.
(@arturogil0) reported
@IBKR man you really need to work on your platform, nothing seems to work. Slow, customer service transferred me to a different chat and crashed, I can't seem to submit a ticket. Really.
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Cardo ⭐⭐⭐ 🇦🇷 🇺🇦
(@cardoruso) reported
@IBKR I've adopted IBKR cause the minimum to trade was low, something like 2k USD. But it happens that I'm loosing this rally cause a restriction of 25k necessary to trade. I have 19.5k and can do nothing!!😡 During almost a year I had no problem with the min amount. Can Help please?
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Alpaca Capital
(@Alpaca_Capital) reported
@TwainsMustache @CharlesSchwab @IBKR IBKR has impressed me. While people don’t like it due to it not being a new and flashy design (a la Robinhood), it it fundamentally great and continues to improve. My big gripe with IBKR is the customer support which is an absolute pain if you need to resolve something.
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ᒍᑌᔕTIᑎ
(@JustinSherfield) reported
I can’t even successfully send a support ticket through @IBKR
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xDCRed
(@dcRed16) reported
@Dao_De_Trading @IBKR Most of my canadian friends are using #MEXC and it's a pretty good place as far as customer services and listing new projects quick, TRG yesterday is just a simple example of them listing projects first than anyone else.
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Atticus
(@AtticusWierix) reported
@HoK4ge7 No one is saying it's bad, I'm just sharing my observations. For example, besides Forex I also trade on the stock market thanks to @IBKR but they never offered me to advertise them. (Probably because normal brokers do not need advertising) 🙃
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reragha
(@reragha) reported
@IBKR Please fix your SMS authentication. Cannot register after 20-plus attempts #ibkr. Restarting phone doesn't work.
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Arturo J. Gil R.
(@arturogil0) reported
@IBKR man you really need to work on your platform, nothing seems to work. Slow, customer service transferred me to a different chat and crashed, I can't seem to submit a ticket. Really, what a disappointment.
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Dale Hays
(@DaleOHays) reported
@IBKR FYI: I sent in two 'Secure Message' tickets on 01/13 - specifically about this issue and frequent lock-ups. One cost me $250 as I had to reboot. It took your CS department 4 days to respond - with a standard canned message about TWS versions. U have, terrible customer service.
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Alejandro
(@Ichbinalejandro) reported
@IBKR guys is the second time I try to buy some puts and it does not allow me because "there is not enough settle cash in my acc" which isn't true. It happened few weeks ago with TSLA and now with BABA. Wtf?
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ap716
(@ap7166) reported
@IBKR “Injustice and corruption will never be transformed by keeping them hidden, but only by bringing them out into the light"....looks like he'd support you being called out for naked shorting and swindling people of all colours
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Nelu Jr.
(@NeluJr) reported
@IBKR It's literally the worst platform in terms of usability. But they have the most markets 😮💨
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Odd Diligence
(@OddDiligence) reported
@IBKR Have had many other issues with @IBKR CS, not just warrant related. But each warrant to fix requires them first telling me I'm wrong, and then back and forth for a few weeks.
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Dale Hays
(@DaleOHays) reported
@IBKR There are things you do well - this is an example. Too bad your overall customer service experiences are totally underwhelming. A fish rots from the head down - your Support Organization is obviously run by folks who are okay with your "metrics" - that is a shame.
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ForMMer
(@Noah_G_TRD) reported
@OddDiligence @IBKR Wow gotcha, yea that’s awful. Luckily I was never caught in one of those cases and have seen them update expirations upon merger close. Just assumed they handled it like a place holder and wouldn’t have expected liquidation like that.
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Nemesis
(@Nereura9) reported
@IBKR Can you give me an e-mail to support because i can,t open one account with you and i don,t get one.