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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (44%)
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Login (36%)
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Trading platform (16%)
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Withdrawals (4%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Erandio |
Trading platform | |
 Chicago |
Login | |
 London |
Website | |
| Stockton |
Withdrawals | |
| Fort Wayne |
Login | |
| Xirivella |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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pj
(@BenkielJ) reported
@IBKR the worst OTC market broker I have ever traded with. Why am I not able to buy stocks after selling other stocks. I have cash but my purchasing power is at 0 ? every move is always a big deal with you It's grieving and you do nothing for your customers !
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The Portfolio Trader
(@_mumbling_me) reported
@jameswhelan42 @Telstra @IBKR If it's a mobile service, don't they have a "view your call logs and charges" option when you login to your account online? I am with a small provider #telechoice they have that option on the online account.
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Mustafa Dumyatti
(@MustafaDumyatti) reported
@IBKR Do you have an outage today? I can't log in... same problem can't receive the SMS...
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50
(@50Pips) reported
@dineshydv @IBKR technical issues with the platform
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The Boston View
(@TheBostonView) reported
20 years after the onset of online trading, and the internet more broadly, we still see many days in which @Vanguard_Group goes down; the design interfaces at @IBKR look like something from 1976; and @Fidelity can't even load listed tickers so that you can trade. Incredible.
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Mustafa Dumyatti
(@MustafaDumyatti) reported
@midodid82705498 @M1O2M1O2M1O2 @IBKR 45mins on the line no answer so far. Same issue since Friday... Still can't receive the security code...
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Mustafa Dumyatti
(@MustafaDumyatti) reported
@midodid82705498 @M1O2M1O2M1O2 @IBKR 45mins on the line no answer so far. Same issue since Friday... Still can't receive security code...
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Maher El Obeid
(@M1O2M1O2M1O2) reported
@IBKR your SMS authentication message system is not working...
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Goo
(@dannyfoxpal) reported
Heck. @IBKR needs to fix its stuff.
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Sa'ed Al-Shatri
(@saedalshatri) reported
@IBKR still can't log in , touch me with the support ..
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Galbus
(@Galbus96) reported
@IBKR WTH is going on I cant sign i I do not recieve the text and when I choose a voice call there is nothing happen when I press "9" please fix your sh*t you can not do this to our money
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01 Trader
(@01_Trader) reported
@IBKR I am forced to contact Financial Ombudsman due to the lack of interest in solving my problem with withdrawal. I honestly do not understand how could IBKR became the best broker in the past. You have not reacted for TWO WEEKS, it is impossible to reach you over phone either.
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Knowledge; Patience
(@FJFuryy) reported
@IBKR you guys need to update the app back the way it used to be it is horrible now. Candle sticks are missing order fill in not working properly. Can you please fix it Pleaaseeeeeee
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01 Trader
(@01_Trader) reported
Due to the HORRIBLE support at @IBKR (no reply for 2 weeks, impossible to reach them over phone, no reaction to tickets sent), I am forced to contact Financial Ombudsman. You’d better consided opening an account at Interactive Brokers!
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ItsJustRyan
(@ItsJustRyan4) reported
@IBKR why is it impossible to get in touch with your support?
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Vexla
(@Vexla1) reported
@IBKR is down again. Probably for maintenance, but no notice?!?
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Aurelius Noell
(@NoellAurelius) reported
@IBKR waiting times and quality of call center unacceptable. What effective channel do you offer to solve problems for customers??
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Maher El Obeid
(@M1O2M1O2M1O2) reported
@IBKR hello... please check your log in messaging system it is not working
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Maher El Obeid
(@M1O2M1O2M1O2) reported
@IBKR you have very bad system and your customers services is too bad...
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midodido
(@midodid82705498) reported
@IBKR You guys need to establish a customer service department. And more importantly, I.T. people. Thanks
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Galbus
(@Galbus96) reported
@IBKR fix your **** I still cant sign in it has been a week now.
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richard solomon
(@fanranger) reported
@IBKR its time for mr peterfry to dip into his billions and hire more to fix whats wrong. you cant scale to 1.million customer base without support
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Sa'ed Al-Shatri
(@saedalshatri) reported
@IBKR Another problem today?what's wrong with your service !!!
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ActionTraderSeby
(@ActiontraderSeb) reported
@fturriaf @IBKR Almost EVERY other week my colleagues who (unbeknownst to me) trade using TOS thru TD Ameritrade- and suffer greatly due to the issues that occur- ESPECIALLY at critical times like the open. In my time with IB I have had 2 incidents with this being 1 of them.
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jstippey
(@EnginerdJeff) reported
Anybody that even thinks of using @IBKR . I highly recommend they try calling in or using the chat feature on their website. Literally the worst customer service ever.
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Red
(@nick_vladkis) reported
@IBKR Did you know that the log in issues are still not fixed?
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midodido
(@midodid82705498) reported
@M1O2M1O2M1O2 @IBKR Is there an issue with the messaging service, I did not receive the security code, and I wasn't able to log into my live account since yesterday. This is ridiculous!
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jstippey
(@EnginerdJeff) reported
@sanglucci Since @IBKR was trying to keep you so bad, did they give you some sort of VIP number or anything. I'm trying to report a critical flaw in their trading software for separate managed accounts and I can't even get in touch with anyone. Man these guys are terrible now
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Anirban Dutta
(@Anirban__Dutt) reported
@IBKR I can't open TWS . My account no U4701976 . Please solve my issue . Even I couldn't deposit fund .
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The Boston View
(@TheBostonView) reported
First got on @IBKR nearly 15 years ago. I can say without question the usability of TWS has steadily declined. Huge spray of hurdles/messages just to place a trade; bewildering options that literally don't work. Needed an hour of tech support *just to get text alert of a trade.*