Interactive Brokers status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Interactive Brokers users through our website.

• Login (56%)
• Trading platform (33%)
• Website (11%)

Live Outage Map

The most recent Interactive Brokers outage reports came from the following cities:

City	Problem Type	Report Time
East Orange	Login	15 days ago
Williamsburg	Login	29 days ago
Noida	Trading platform	30 days ago
Brest	Login	2 months ago
Melbourne	Trading platform	2 months ago
Lille	Login	3 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Arno (@arnoblits) reported 5 minutes ago

  @CharlesSchwab @IBKR I have gone through your standard support channels before, and the result is always a deflection of accountability back onto my local hardware. The issue is not my machine's optimization; it is the fundamental architectural bottleneck of your legacy Java-based platform.

• 
  Stan (@xbc9stazj) reported 6 minutes ago

  After around 1 year of investing I transferred all my positions from @DEGIRO to @IBKR for risk exposure I had gone from 81.5K€ to 160K€ but the inflation prints and the overall bearishness cycle slowly landed me around ~113K€ Around that time I decided to load up on $RKLB warrants because I loved the company so much (yes, there were $RKLB warrants at some point) These contracts - I didn’t know it at the time - had pretty simple but specific rules : If the stock traded higher than $10 for an extended period of time (~2 weeks I think) the company could redeem them, no matter what the current price was. And man did they redeem them The stock was trading at $8 when they did so, offering us the option to buy the stock at the warrant strike price, $11.5, making them basically worthless on a cash basis I got demolished. I freaked out so bad I didn’t where to hide, for the first time as a market participant, I wanted to cry When I discovered there was a cashless exercice option that gave ~0.3 share per warrant, I was actually relieved. But the damage to my portfolio was severe regardless, basically a 70% wipeout on that massive position I didn’t know it at the time but that event was the trigger for a highway to 14K€ When I said in my quoted tweet that it’s going to be hard, this is what I’m referring to

• 
  Hyperbolic Discounter (@HyperbolicDisco) reported 7 minutes ago

  @SettleKurt @senzu_capital @IBKR The issue seems to have been resolved overnight.

• 
  Vrushabh Bhangod (@Vrushabh3211) reported 9 minutes ago

  @IBKR hi , I think there’s an error with the total calculations when underlyings are in different currencies like ILS or EUR. The final USD isn’t converting the daily P&L. Please fix this as soon as possible. Thanks !

• 
  PhenixInvesting (@PhenixInvesting) reported 10 minutes ago

  @IBKR South Korea Futures - K200 Massive Order system Failure - Broken since 11pm last night Please fix your system Totally Unacceptable, Traders & Friends losing millions and massive risk of blowing up due to your Error. Community deserve excuse, answer & money back

• 
  super (@super509219312) reported 11 minutes ago

  @Alex_Steger_ @IBKR I am on Tasty Schwab Fidelity Hood and IBKR. I mostly trade on Ibkr or tasty or at times Hood. Everyone has their set of problems. But this issue is rather tough one to swallow.

• 
  Lei- レイライト 🐧 🍀 (@nottatowl) reported 13 minutes ago

  @Dream_S14 @IBKR me too , and live chat is 404 error @IBKR

• 
  Pps831 (@Pps831) reported 14 minutes ago

  @joemccann @IBKR IBKR has pretty bad data imo. Even in their api they mention that it should not be relied upon or something like that.

• 
  itsuki (@itsukitak) reported 17 minutes ago

  Anyone having issues with @IBKR orders?

• 
  Floebertus. (@3XmxkkbCWe4s7uQ) reported 20 minutes ago

  @IBKR You found this out, I'm not in trouble

• 
  Boy Firdaus (@BoyFirdaus75) reported 21 minutes ago from Banda Aceh, Aceh

  @IBKR @boyfirdaus75, I Support GCV $315,159🇮🇩, but When will this Dream come true?

• 
  James Sun (@LSKMSun) reported 22 minutes ago

  @IBKR the speed for es quote is very slow!!!!!

• 
  Alex 👹 (@Alex_Steger_) reported 24 minutes ago

  @super509219312 @IBKR This is obviously a different level of concern and seems to show that they're not being careful about their updates. In the 7yrs of using them, most issues have been the annoying types, not mini heart attack types For me, if there's another major type of issue, then I'm moving

• 
  Jinuuku (@Jinuuku121844) reported 31 minutes ago

  @IBKR My application U24947179 has been stuck since March 25. Promised same-day resolution, got nothing. Now I'm 403'd from Live Chat so I can't even reach support. No ETA, no update. What's going on?

• 
  SOBR (@SOBRBC) reported 31 minutes ago

  @IBKR Fix the linux installer for your desktop software @IBKR

• 
  𝔢𝔦𝔩𝔦𝔰𝔱𝔯𝔞𝔢𝔢 (@iB3Bestpony1985) reported 35 minutes ago

  @IBKR Please inbox me for more information in and if you're willing to help me fix this issue you shouldn't (discriminate) due to financial capacity and I don't use the word discriminate lightly.

• 
  Binay Jha (Chartered Accountant) (@binaycjha) reported 35 minutes ago

  @JacobMcGrew6 @IBKR Yes. It was a system issues which they are trying to resolve. But you need to call them and they need to reset all the accounts to make it work. After that you need to logout and login again.

• 
  Nitin Raysoni (@NRaysoni) reported 36 minutes ago

  @IBKR am from india mumbai my application is midway can i have any email id of indian customer care where i can explain what they need My name is Name middle surname Ur software counts middle name 1st letter only so ckyc is stuck Account no-U****4454

• 
  SGPrincess | 土皮公主 (@sg_princess_sg) reported 37 minutes ago

  This weekend will be dedicated to fix my IBKR desktop regular crash, watchlist not saved upon restart and TradingView connection issue. What a nightmare it has been with IBKR. I will leave when my current options positions got clear. It should be by end of the year. @IBKR I think u truly need to catch up with ur dinosaur tech deck, but I am completely fine with the fact that u don’t want to serve tech generation traders.

• 
  JackAttack (@SychoShadows) reported 39 minutes ago

  @IBKR Gee I can’t imagine how this could be terrible.

• 
  Maria Mednikova (@MednikovaM64181) reported 40 minutes ago

  Tried to use @IBKR app to buy some QQQ and it was such a bad experience. This is my first time investing so it was overwhelmingly complicated. I put in an application at @public but haven't heard anything back. Their app looks so much easier!

• 
  DMVentures (@D_M_Ventures) reported 43 minutes ago

  @SixSigmaCapital @IBKR I never had a problem with mine. It is a segregated account, so you can only wire to your own account. If you don’t include your username it takes longer to show on the platform tho

• 
  Karzma (@abu_dalen) reported 43 minutes ago

  @IBKR Why doesn't the registration support Saudi Arabia?

• 
  David Wayne (@WDoft) reported 44 minutes ago

  @IBKR Sorry for bringing the average down.

• 
  SSRRevolution (@standforSSR) reported 45 minutes ago

  @IBKR your service is so poor and delayed. You holding my funds for 5 days until I can use it pr evev Withdraw. Its very very poor service. Never using @IBKR again. Have seen this on 3 occations. Never again.

• 
  AngryPhysicist, PhD. (@Drcamole) reported 48 minutes ago

  @IBKR Hello @ibkr ... I have a new phone and a new phone number. It has been impossible to speak to anyone due to the lack of IB key and I have tried live chat, email, phonecall, and feedback report, but nothing works. How do I get in touch with someone regarding this. Please help!!!!

• 
  Holmes1618 (@Holmes1618) reported 52 minutes ago

  @IBKR @JoseTorresEcon This is out of desperation contact attempt: Recently opened an IBKR account and trying to transfer in meaningful funding into the said account. Having a glitches and find there is NO WAY to get hold of a real live agent, unlike TOS or many others. How could this be? Please help!

• 
  One foot hurdle (@one_foothurdle) reported 53 minutes ago

  @IBKR Thx for your reply, but this was a week ago. 😬 This was a first technical issue in a long time, so no hard feeling, but would have liked a much swifter response in the app,this took several hours and that is just too long.

• 
  October Fund (@OctoberFund) reported 57 minutes ago

  Is IBKR Paper Trader currently down? Why don’t I have permission to trade on the paper account anymore? @IBKR

• 
  Steve (@IlhadoSteve) reported 60 minutes ago

  @IBKR The worst customer service EVER! I started an application on Thursday 3/19 and I already hate you. Was denied trading permission for futures on a cash account. Nobody can tell me why I was denied or what the requirements to trade futures are.