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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Login (50%)
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Trading platform (30%)
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Website (20%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lille |
Login | |
 Sant Cugat del Vallès |
Website | |
| Zaragoza |
Trading platform | |
 Central |
Login | |
 Olongapo |
Trading platform | |
 Santiago |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Ru Chern Chong
(@ruchernchong) reported
@UpsideForever @IBKR My isn’t a chart or trade problem. I wish to transfer my account from one entity to the other entity. Already raised the ticket the day before (>24 hours) but it is still pending.
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Ru Chern Chong
(@ruchernchong) reported
@IBKR support must be so busy today that the waiting time is insane.
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Mohammad
(@Moha_bin_A) reported
@IBKR my account is still underway and I can’t trade from 1 month Could you please tell me how to fix this issue?
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Moshe Grunhaus
(@MGrunhaus) reported
@IBKR @IBRK #IBRK the charts only work 1/2 the time, the costumer service is hours away, limited short availability...time to find a new broker.... #exitibrk.
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MS
(@MS34098687) reported
@IBKR The issue resolved itself inside 15 minutes - hopefully an isolated incident
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dip buy
(@ridha88967759) reported
any one have problem in ibkr ? #ibkr @IBKR
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Kumo Monkey
(@KumoMonkey) reported
@IBKR Fix your market data. Can I please look at charts? Thanks. 90s software...
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Up·side Forever
(@UpsideForever) reported
@johnny310X @IBKR Damn bruh I feel your pain
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cyril pro
(@cyrilpro4) reported
@IBKR Your customer service is down and we can’t talk to your customer service via your phone customer service or via your live chat bot. How can we contact you?? I tried calling the number in the US, in Canada, in EU... what is happening??
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Majed 🚀 🔥📈
(@omgmajood) reported
@IBKR Hi. I've invited several people to join IBKR through my referral and was promised $200 when their accounts are open and for them to get a free $ibkr stock. I haven't received the $200 and they as well haven't gotten the stock. Can you please help? Thanks!
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SpaceSecta🚀🛰
(@SpaceSecta) reported
Interactive Brokers customer service wait time is ABSURD lately... if i can not get into contact with someone today, i will be taking my money elsewhere. @IBKR
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Robert Chapin
(@BobChapin22) reported
@IBKR When you guys are having issues like you are having this morning, would you please update your system status page!!!!!! It is ridiculous that you don't do that. Losing patience with your server, long time customer.
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hopethisemailfindsyouwell
(@alika55at) reported
@IBKR None of my data is retrieving and you have horrendous customer service and reply times. Don’t ask me to send you a dm because I can’t since you don’t follow me. Please dm me with a resolution
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trdrbo1
(@tradrbo1_) reported
@IBKR how about fixing your damn charts for a start?!
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Craig Duncan
(@CraigDu62835353) reported
@IBKR Can you sort out your customer service. Please tell your UK customers when they can expect to see CBX Primary bid shares in their account. We are sitting on the sidelines losing money here. I've been on at you all day on chat and the phone and you can't give me an answer
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Hemali Tanna
(@hemalitanna) reported
@IBKR Hi, I just opened an account and account is approved, but I cannot trade or even log in to my mobile app. It keeps giving username/password error even though I am entering everything correctly. Please help. The Singapore customer care call line doesnt work.
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Kumo Monkey
(@KumoMonkey) reported
Hey! Look! @IBKR's market data is failing once again, on the most critical moments. Brilliant broker... To dump and get out of immediately. Why would I pay for Pro these days with such a bad service?
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Mohammad
(@Moha_bin_A) reported
@IBKR my account is still underway and I can’t trade from 1 month Could you please tell me how to fix this issue?
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Ru Chern Chong
(@ruchernchong) reported
Hey man, @IBKR I just want to get my account issues resolved before the weekend 😥
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Phil Parsonage
(@PhilParsonage) reported
Seriously @IBKR - you HAVE to sort out this "attempting to retrieve data" issue which has been going on for weeks. This is ridiculous. Trying to trade blind here. Fix this issue or lose your customers.
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End of Trend Watcher
(@_Trend_Watcher) reported
@IBKR charts will not load in TWS yet you indicate all systems are functioning, yet I'm on hold 10 minutes and counting for tech support despite (allegedly) no tech issues at present
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María Ibáñez Goicoechea y Jesús Jiménez Cascallana
(@MariaIyJesusJ) reported
@IBKR Since one week ago I am trying to contact IB about a withdrawal of money that it must be done "promptly", like you explain in your web. By phone (several numbers), by mail, by web... but nobody answer. Please send me a message about how to contact anybody to solve this problem.
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Ken
(@Kenaschmidt) reported
@IBKR Can't load charts on half my symbols in TWS pro - "attempting to retrieve data" never goes away. Restart doesn't help. What are you guys doing over there??
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Jack Tinker
(@JackTinker1) reported
@thebighulk2 @IBKR This doesn’t happen in other brokerages. I’ve used several and never have experienced the problems that I have with IBKR
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End of Trend Watcher
(@_Trend_Watcher) reported
@IBKR TWS charts are down, why don't you update system status and fix it?
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JaviGam
(@javig44) reported
@IBKR Yeah but, the SPY chart is dead today fix it please, the futures one (MES) is fine
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Laith N. Kamal
(@laithkamal) reported
@JackTinker1 @IBKR They’re terrible
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Up·side Forever
(@UpsideForever) reported
@ivb_92 @IBKR Been having the same issue for the last two days, "Attempting to retrieve data" really ******* us over here
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Johnny31X(XV)
(@johnny310X) reported
The ONY reason why i moved to @IBKR 5 years ago is cuz this **** wasn’t happening over there ..... attempting to retrieve data .... u ruining my day guys!!!! FIX YOUR ****
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ms
(@squirrel_blind) reported
@IBKR seriously customer service is appalling - No one picks up - chat crashes ... cmon, you need to up your game , a lot