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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Login (44%)
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Trading platform (33%)
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Website (22%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Trading platform | |
 Lille |
Login | |
 Sant Cugat del Vallès |
Website | |
| Zaragoza |
Trading platform | |
 Central |
Login | |
 Olongapo |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Gabrielle Doyle
(@Grainneuail) reported
@IBKR trying to access Chat Support. It’s a circular system. I’ve had to login three times and I still get sent to the same FAQ site. How do I access Chat Support?
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Logan Roy
(@Ilikeitlike777) reported
@IBKR You definitely need to give your clients better customer service; the 1 hour waits are ridiculous. Additionally, the lack of timely response to written messages is getting totally unacceptable. Other than customer service IBKR is pretty good.🤬
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Lim Ting Yong
(@Eluna1904) reported
@IBKR I couldn't withdraw my funds for a week now, (2 days to clear the stock market, 2 days to clear the fx, etc.) and now i'm even seeing "Error - Your balance can not be displayed" on the withdrawal screen. I'm just trying to withdraw money to the same account. What is up guys?
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Reecha Raj
(@ReechaRaj) reported
@IBKR I have been trying and have not been able to withdraw funds from my IBKR account! Customer service is unresponsive and iBot unhelpful. Please help me arrange for the urgent return of my funds!
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Frank
(@sparqqling) reported
@IBKR I have a password issue, but you insist that I call for that and nobody is picking up the phone. What's going on?
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Abdullah
(@alshehab7) reported
@IBKR @Benzinga I can’t access my account and i waited 30 mins for the customer service to answer and no one answered!!!!!
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AmberEFT
(@AmberEFT) reported
@IBKR show us GME options today or are you losers sleeping in today? WAKE ******** UP!!! What a joke of a broker!!! U SUCK!
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Reecha Raj
(@ReechaRaj) reported
@IBKR I have been trying and have not been able to withdraw funds from my IBKR account! Customer service is unresponsive and iBot unhelpful. Please help me arrange for the urgent return of my funds!
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PwoP
(@Luverbwoi) reported
@IBKR Your customer service is terrible right now. I can’t get any help premarket
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Raphael Bigah
(@RaphaelBigah) reported
@IBKR I have been calling phones for hours no response. I have never seen this kind of customer service from a big company like this. I have even emailed and nothing for 3 days
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Investor Magoo
(@InvestorMagoo) reported
@IBKR Guys, please you need to FIX your Client Portal. Make sure it works and you don’t lock people out of their accounts. Then think about introducing fancy features...
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Claire
(@Claire01474587) reported
@IBKR need help creating an account! Who do we email/call?
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martinmarinac15
(@martinmarinac19) reported
@IBKR I can’t access my account, no customer service is working, I need immediately assistance
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martinmarinac15
(@martinmarinac19) reported
@IBKR I can’t access my account, no customer service is working, I need immediately assistance
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PwoP
(@Luverbwoi) reported
@IBKR is there something wrong with your customer service center?
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Stuart boot
(@boot_stuart) reported
@IBKR Hi, how do I go about requesting a stock for you to support, would love to see ECR minerals supported
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K.
(@theksfactor) reported
Unable to place pre market order for $ABML anyone else facing the this issue? @IBKR
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PwoP
(@Luverbwoi) reported
@IBKR What is wrong with your customer service? I can’t get a live agent on the phone. I’ve been waiting almost a hour.
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Reecha Raj
(@ReechaRaj) reported
@IBKR I have been trying and have not been able to withdraw funds from my IBKR account! Customer service is unresponsive and iBot unhelpful. Please help me arrange for the urgent return of my funds!
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Data Duck UK
(@DataDuckUK) reported
@IBKR [Whistles] Waiting for the IBKR security code via CELLULAR again. Nope. Nothing. Try again. Nothing. then two in a line 10 minutes later. God help you if you are abroad. Yep, 1990s.
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Lonlay
(@Lonlay6) reported
@IBKR Is there an e-mail for customer service?
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martinmarinac15
(@martinmarinac19) reported
@IBKR I can’t access my account, no customer service is working, I need immediately assistance
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Harry_Planb
(@Harry_Markl) reported
@IBKR I am trying to reach IBs customer service since 3 days without success. The Live Chat doesn’t allocate an agent even after 1h and/or just gives you a time-out error message. CC doesn’t take the call. and when I tried to send an email I got an “unknown error”. what is this?
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Logan Roy
(@Ilikeitlike777) reported
@IBKR Is there anyway to get your customer service to respond to a customer. Incredibly long wait times and no response to written messages either. HELP!
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J
(@JWTrader013) reported
@anishsikri @ValentinoDilor5 @IBKR IBKR is a double edged sword, their automation, execution, reporting and integrations are top notch. Their customer support and wait times are the worst.
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Markus Straub
(@axernaenergy) reported
@IBKR Beware of Interactive Brokers! The did never finished my application for various reasons, and after I canceled did not return my initial deposit! Customer support is terrible, not even answering my emails. Will need to start legal proceedings to get back my money!!! Terrible
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Reecha Raj
(@ReechaRaj) reported
@IBKR @Benzinga I have been trying and have not been able to withdraw funds from my IBKR account! Customer service is unresponsive and iBot unhelpful. Please help me arrange for the urgent return of my funds!
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Jean-François/PassionTradingMarket
(@jean_roncier) reported
@IBKR the worst customer service in the world! you are ridiculous! always doubtful !!!
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Rudy
(@Rudy79905536) reported
@IBKR hello, I have an account with IBKR and I am having difficulties to login as I have forgotten my username and password. Appreciate your help on this matter.
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martinmarinac15
(@martinmarinac19) reported
@IBKR I can’t access my account, no customer service is working, I need immediately assistance