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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Login (44%)
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Website (22%)
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Trading platform (22%)
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Withdrawals (11%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Central |
Login | |
 Olongapo |
Trading platform | |
 Santiago |
Website | |
 Jakarta |
Login | |
 Naples |
Login | |
 Erandio |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Ryan Morse
(@RyanMorse33) reported
@musingtrader @IBKR Dude I've been there ten years I can count on one hand the number of times its been down.
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Filippo Fanin
(@fanin_filippo) reported
@IBKR I am experiencing issues as I can't see the live orders and I ended up placing duplicate ones as the old ones seemed disappeared. Please help solve the situation, even contact requests can't get delivered
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Gajanan Dusane
(@GajananDusane) reported
@IBKR customer service sucks. they have so many applications pending for approval
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Rjleo82
(@RustyFarmFresh) reported
from
Irvine, California
@IBKR why the f... is the problem today!!!
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Marc
(@MarcHudzon) reported
@IBKR Today I can log-in but pre-market warrant prices aren't updating and my P&L isn't correct... It's anyone's guess if I'm losing money. How on earth is this acceptable!? Your CEO's email just down-played the severity of these ongoing issues. #interactivebrokers #liable
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01 Trader
(@01_Trader) reported
@IBKR I'm unable to contact IBKR support (CH and UK numbers) for 2 days. I waited 22 and 30 minutes and then hang up. Any chance to discuss my problem with withdrawal? Tbh, I don't care about market volatility which is supposed to be the reason of your inability to react adequately.
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Hidden Alpha
(@St0ckR0d) reported
@IBKR I pay whatever you charge. Never questioned it. I win you win. Not sure what’s going on this week, it’s been absolutely **** on your part. If I can’t see markets or manage my accounts I’m blind. Charge me more, I don’t effing care! This cannot continue. Fix it!
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Katie Kristian
(@KrishnanKate) reported
@CrypticAces @IBKR @Wealthsimple What I didn’t appreciate was senior management was lying to me. Feel sorry for the reps because they don’t have resources and I can only imagine what its like for them dealing with clients they can’t help. SVP VP & Director are the causes of operation failures.
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cisko73
(@cisko7311) reported
@GajananDusane @IBKR These ************* are not able to fix their system during weekend. Everyday they create problems to users. Curious to see if they refund someone!!!
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Katie Kristian
(@KrishnanKate) reported
@alfiesmdrnlife @IBKR Its a little more costly but I do options. It only had issues Friday for the 1st time in a year but I got through by phone so that was ok. If you prefer low fee and do big stocks and bitcoin @Wealthsimple has the robinhood model. No fee but slow to transfer money in from account.
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TheDayTrader
(@TheDayTradr) reported
@IBKR option data are showing option closed, there is a lot of technical issue lately with your platform that impact our trading
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zerohedge
(@zerohedge) reported
Hey @IBKR can you please crash again?
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Daniel Newton
(@DanielNewton39) reported
@IBKR waiting on your customer line for >1 hour. waiting for a Customer Service Rep for >1 hour. the one security i wanted to trade on your platform is a "close-only" trade. What is going on? Need more info please
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01 Trader
(@01_Trader) reported
Does anyone have any experience with @IBKR support? Trying to call them for 2 days. I waited for the connection 22 minutes on Tue, now I’m waiting 30 minutes. Music is playing but there’s no answer neither any info on how long the cue is in fact. Any idea? Using +41 41 726 9500
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Katie Kristian
(@KrishnanKate) reported
@CrypticAces Move to a brokerage that isn’t managed in such a poor way. Especially with the near term down side you wanna be ready for the rally when the US fed prints more paper to drive value stocks. I went to @IBKR and @Wealthsimple . 1. for options 2. for no fee.
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maxitrol
(@maxitrol) reported
@IBKR Are you having problems with your website? It is constantly showing blank page. Do you open account for EU private clients?
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abhishekdhabriy
(@abhishekdhabri1) reported
@IBKR any update, any ETA on when the service will be back up. Anyone else seeing issues with the ios app ?
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Adam Saher
(@AdamZachSaher) reported
@IBKR Does it go down like your platform and your site? Or I could use my money whenever I wanted?
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AL GAHTANI Abdullah
(@gahtani1403) reported
from
Riyadh, Minţaqat ar Riyāḑ
@IBKR kindly solve your issue with SMS & call , when you send the code to connect to your platform !!!!
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01 Trader
(@01_Trader) reported
Dear @ibkr, I sent to you an Inquiry #T784298 - U4165858 on November 25th through your Support Site as registered user. I have NOT received any reply untill now, means in TWO WEEKS since my request. Is there any chance you’ll react?
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Mike Tepper
(@mike_todd_1) reported
@IBKR Dear IB Support: A legitimate stop order was elected, but, failed to execute. I called and reviewed the order with John, who agreed. He said he would follow up. Tom messaged asking if it's still a problem. Yes is the answer - still nothing on this from IB.
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Katie Kristian
(@KrishnanKate) reported
@2020molonlabe I am just going to tell you from a consumer awareness place. I had your problems. Lost thousands. So I moved my options to @IBKR and my stocks to @Wealthsimple The current management for last 3 years went downhill when Wayne left. The experienced left too.
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Wall of Worry
(@WallWorry) reported
Why is customer service on hold music always so distorted by static? Given technology and that the voices are clear you would think we would be able to tidy this old problem up. @IBKR
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jstippey
(@EnginerdJeff) reported
@IBKR So tried getting ahold of customer service and sick of waiting. The web platform changes my # of shares held. It isn't keeping an accurate count of my position size. What is going on with the web platform for managed accounts?
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Eric
(@TradingRicky) reported
@Guruleaks1 Speaking of risk, it's still not clear to me whether stops in place would have worked or not. Got no reply from @ibkr about that matter. Annoying not to be able to trade, but would be huge for a position trader like myself if stops were down due to their technical problems
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lmaximusl
(@DigitalSleuth) reported
@IBKR Residual issue is BS ... portfolio not loading is about as core an issue as it gets ...
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Katie Kristian
(@KrishnanKate) reported
@alfiesmdrnlife Don’t believe the lie alfie! They don’t mean to lie its a job. Just know this the problems you faced many face and its cuz the senior management has been willfully negligent. The experienced reps went to scotia. Now its being run into the ground. I moved to @IBKR
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Wulfgang Uysal
(@un_kimyon) reported
@ibkr orders not triggering! Waited 20minutes to get my market order filled! Price went past my Stop order. Lost 3 times my stop. Worst customer service so far. Waited 1 hour on phone to get nothing resolved.
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Karl D'Amico
(@KarlDAmico) reported
@IBKR Great interview! Always good to hear Thomas speak. Had a glitch with my Mobil app. Had to do a hard logout at the bottom, instead of just closing app, then re-log in, and works fine now. 📈🚀
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Nick
(@bing_dicklepuss) reported
from
San Francisco, California
Any other #brokers have access to #futures markets and #portfolioMargin? I’m getting increasingly annoyed with @IBKR this year. Charts have gaps of missing time in them, app is slow to connect more and more often, buttons don’t work as labeled for YEARS.