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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Login (44%)
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Website (22%)
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Trading platform (22%)
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Withdrawals (11%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Central |
Login | |
 Olongapo |
Trading platform | |
 Santiago |
Website | |
 Jakarta |
Login | |
 Naples |
Login | |
 Erandio |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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John Locke
(@tempArb) reported
@IBKR Oh ... and don't bother calling us either ... if you have to, it means we've failed, and we'll do our best to not fix the issue we've caused.
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justhereforthedata
(@justher09864735) reported
@IBKR Your margin accounts are fine. It's your server bandwidth in Australia you need to work on. TWS is almost unusable when you are pulling enough ticker data
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Nicolas Vanhove
(@NicolasVanhove) reported
I sent a deposit to @IBKR one week ago using @Wise, the money is not reflected in the account and I can no longer access it. What's going on? I need it now. #customerexperience #transferwise bad first experience with #interactivebrokers that fails to update customers.
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ComplexityQuantKillah
(@CapitalParadox) reported
@IBKR hire some people in cust service you incompetent ****** gredy prikk Petterffy...
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John Nickle
(@JohnNickle) reported
@Tony_BATtista @IBKR but I did manage to put an order in above what I thought it should be and then they showed a bid/ask and got filled. This happened last time vol spiked last week and i wanted to get out but hung on. Thanks for your help though
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ٰ
(@k0h0a0l0d0) reported
@IBKR I hope that you will develop a method for returning the password without referring to the customer service that does not answer the customers
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NadiaInBC
(@NadiaInBC) reported
@IBKR Is there an outage? I'm unable to log into my account on my phone.
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ComplexityQuantKillah
(@CapitalParadox) reported
@MikeHunt69vix @IBKR nope...RJO has ****** tech/great service....
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Robert Chapin
(@BobChapin22) reported
@IBKR, once again issues this morning...and system status page shows nothing. Why do you even have it?
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John Locke
(@tempArb) reported
@IBKR You mean why not to choose it? Simply - your customer service is non-existent, you restrict accounts from trading specific securities without stating reasons and criteria, and you take 6+ days to even get back to anyone filing a customer service request Shall I go on?
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William Romov
(@WRomov) reported
@TeamTurboTax Please tweet me when your platform properly imports @IBKR's 1099-B. It seems your platform is only capable of sending me advertisments and not the customer service emails I've requested.
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Kenan
(@KenanAlsarabi) reported
@IBKR This is a total joke. I tried using it to deposit money and haven’t seen my $4k of funds in over a month. Customer service is beyond incompetent.
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Vardhan Shah
(@shahvardhan) reported
@IBKR Only the name is interactive... Other things are worst. Service is even more worse.. 10 days still no reply no reply to calls. Online chats are not connected to agent. Take some fees but atleast improve service level. @IBKR No1 award does matter. Customer satisfaction is zero
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Kelly Wylde
(@KellyWylde) reported
@IBKR I've been waiting an hour for live chat to connect me to someone. The last time I called, I waited an hour, connected with someone, and they didn't answer my question and after an hour I had to hang up. Why has customer service gotten so terrible at IBKR? It used to be good
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The Houston Condo Group
(@houstoncondogrp) reported
@IBKR I NEED HELP! Your customer service is no existent. I am having password issues. I need in my account now! Been on hold for 2 friggin hours. UNACCEPTABLE!
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Popeye
(@touri56) reported
@IBKR Hello, why do you keep deactivating market data at the beginning of each month, tired of having to reach support for this repeatedly
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Some miscalculations in 2018
(@twentee7) reported
@cmukesh @IBKR I’m having the same trouble man. They don’t care
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Vardhan Shah
(@shahvardhan) reported
@IBKR Only the name is interactive... Other things are worst. Service is even more worse.. 10 days still no reply no reply to calls. Online chats are not connected to agent. Take some fees but atleast improve service level. @IBKR No1 award does matter. Customer satisfaction is zero
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ComplexityQuantKillah
(@CapitalParadox) reported
@IBKR your customer service is beyond ****,....it's 4th world ;)
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Burak
(@gastroalaturca) reported
@IBKR Hello, I can not reach anyone at your call center. I need urgent help, is that possible?
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MikeHunt69vix
(@MikeHunt69vix) reported
@CapitalParadox @IBKR Its probably the busiest customer support service in the world past 6 months xD
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Jordan Gekko
(@JordanGekko1) reported
@IBKR you are awful today... And still haven't fixed my legacy cash issues. Really poor service
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Jack Shukla
(@hornydude_max) reported
@IBKR My account was approved and funded I requested Options trading & still haven't got any update. Can't reach customer service either via chat or phone.
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Sachin Sharma
(@sachinvats) reported
@TDAmeritrade Patience is all I had for last few months now. No one replies and no one picks the phone so. it's useless. Thanks for replying. TD Singapore is broken and barebone stripped up version of what TD USA used to be. Time to shift to @IBKR and/or @WebullGlobal
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Adrian
(@AdrenalineAddy) reported
@IBKR Y'all are actually terrible at CS. Why would anyone open an account here?
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Robert
(@R20174898) reported
@IBKR Hi Im an IBK customer. I transfered positions to IBK 1 month ago but it is not reflect in my account yet. Every time i reached out IBK, customer services confirmed reception but a delay to process transfers(CS doesn’t answer live chat or phone call). Can you help me?
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ٰ
(@k0h0a0l0d0) reported
@IBKR I hope that you will develop a method for returning the password without referring to the customer service that does not answer the customers
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no clue
(@SkidWard____) reported
@IBKR i think i got plenty of ways to fix their stuff lols
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TestLA
(@kylosony) reported
@123HelloWorld_1 @IBKR Buy a stupid $20 put hedge yr position
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ComplexityQuantKillah
(@CapitalParadox) reported
@IBKR hire some people in cust service you incompetent ****** greedy prikk Petterffy...