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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (50%)
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Login (33%)
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Trading platform (13%)
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Withdrawals (4%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 London |
Website | |
 Stockton |
Withdrawals | |
| Fort Wayne |
Login | |
 Xirivella |
Login | |
| Sant Cugat del Vallès |
Login | |
 Paris |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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King_Tutu
(@Fox_in_the_hole) reported
@ArgoBlockchain @IBKR Having real problems with Lehman Brothers. They aren't even picking up the phone or Bear Sterns for the that matter.
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Rajiv Poudel
(@Rajiv_Suntu) reported
@IBKR customer service is non existent. Called 3 times, 3 different days, on hold for over 2 hours every time without anyone answering the phone. Worse POS ever. #Scam
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Christopher Drake
(@ergodrake) reported
@JamesMcClanahan @IBKR I tried to open a ticket but the system rejects. I went on the offenseive leaving dozens of tweets and feed back on Trust Pilot. Eventually, they contacted me (shock) and my problem was solved in 10 mins.
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Chris Bowen
(@Bowen_Thaylin) reported
@BroadcastVet @IBKR lots of stupid people are convinced of stupid things, you are not the first.
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George Kalas
(@KalasGeorge) reported
@IBKR Really? you are the worst broker, i have dealt in 20 years trading, I am a CTA, I open an account, I could not trade no one picks up the phone, i send messages no response, i had the data for just a day and i was charged, and I could not use it, the WROST CUSTOMER SERVICE!!
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Mitch
(@mgf1439) reported
I wonder what it's like having a broker that processes requests and has a customer service department... I wouldn't know because I made the mistake of using @IBKR
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Mitch
(@mgf1439) reported
@ibkr Interactive Brokers is an oxymoron if I've ever heard one. Their customer service is non-existent at the moment.
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Stan Orzechowski
(@StanOrzechowski) reported
@IBKR @ergodrake @IBKR Noone is answering the phone and you know that, people are waiting for hours. There are videos on youtube of the calls, noo e from IBKR support is answering. My account is locked and I cannot access my money.
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GO Lit
(@go_literary) reported
@IBKR you trying to steal our money? Been calling customer service for 2wks+ and NO response. Not a good way to earn our trust.
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Christof Maz
(@ChristofMaz) reported
@JimSuncomm1 @FuturesOperat0r @IBKR My platform understands that if I am long a 15 Call and short a 25 Call then I have 0 risk - apart from premium loss. When I sell the 25 call (against a 15 call) there is 0 margin attached to it. I have been doing this strategy for more than 20 years without a problem.
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Str8Ryder619
(@JesseNg63295873) reported
@Oliveira1063 @IBKR I am appreciate the suggestions. But I'll just wait till these clowns "FKN" pick up. Excuse my terrestre syndrome. I get like that when I deal with B's service.
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Rizwan Khan
(@rizkhan_k) reported
from
Ilford, England
@IBKR I have a retail trading account with you, despite trying several times and waiting for hours my calls were not answered, your messenger is worst ever. How do i get in touch with you? And how can get out from your **** platform?
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Reshamonica 💎📚
(@resharmonica) reported
@IBKR Why don't you mention, tht it's very risky to have an account on your platform? And there's no possibility to get back the access to it because of lack of the support from your site? No response to any call!!
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Out Lander
(@OutLand52060308) reported
@IBKR Is it the system down? I can not access to my account and no feedback on the support emails....
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telfer
(@Telfer004) reported
is anyone else having trouble buying $VPER with @IBKR ? It says only closing-positions are allowed.
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Lovesh Vashist (लवेश वशिष्ठ), MM
(@lv_1) reported
Is there any problem at @IBKR India platform? More than an hour on the phone and stuck in an IVRS loop, waiting for a representative.
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Moazzam Pasha
(@smoazzampasha) reported
@IBKR how to resolve funds transfer issue. Have opened a ticket and have been following for week
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James McClanahan
(@JamesMcClanahan) reported
@PabloVinent @IBKR Totally feel for you, my friend! I've never experience worse Broker service in 30 years.
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Jboogee79
(@jboogee79) reported
@alexcutler247 @IBKR Calm down not all cciv people freaking out. Didn't ****** phase me
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Str8Ryder619
(@JesseNg63295873) reported
@IBKR I'm worried about my account being hacked and I can't log in or email them. IBKR has the worst customer service of all. Total BS!!!
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Jim Hunter
(@JimSuncomm1) reported
@ChristofMaz @FuturesOperat0r @IBKR On a big move, like happened in the past 7 days or so in some stocks, the moves up & down (volatility) was crazy high..happens in Futures too. You make money but you are on the hook to DELIVER if you are Short Calls..if they go in the money..Good luck. Please be careful..
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K Dudakia 🕉 🙏 v(^_^)v
(@kk_OEG) reported
@IBKR Keep getting this error today ; 'We could not connect to the trading/market data system' WHY? Is your system down? Please advise, it is urgent. If I cannot place trades...I am being put in a difficult situation.
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Frank
(@KCombinator) reported
I'd love to do business with @IBKR but their UI and APIs are unspeakably bad. Anybody have suggestions?
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Jig Young
(@jig_young) reported
@IBKR our account lost access to all our positions - it went back to the initial cash balance. is there a bug in IBKR at the moment?
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Christof Maz
(@ChristofMaz) reported
@JimSuncomm1 @FuturesOperat0r @IBKR Yes. I understand what it means to be short calls. I traded options for a large Swiss bank so I understand what they do. When I trade call spreads I invariably trade out of them on expiry day. Never had a problem.
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Argo
(@ArgoBlockchain) reported
We spoke with Interactive Brokers @IBKR regarding limiting stock - there isn't a block on their side anymore and people should be able to buy shares. Argo does not require KIDS or PRIIP documentation. Anyone with issues purchasing stock should contact them directly. #ARB $ARBKF
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Mitch
(@mgf1439) reported
Props to @IBKR for having the same customer service on the weekend that they have during the normal business week... #none
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Donaldnjeru🇰🇪
(@Donaldnjeru) reported
@IBKR Do you accept kenyan clients?cant login to complete registration i get error "Invalid username password combination"...even when its correct
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Stephen Ramirez
(@Stephen24nyg) reported
@purealpha415 @alexcutler247 @IBKR Message from broker app, something about volatility and **** cause of the recent spike and extra volume recently. People took it as, omg they are warning us it will crash soon. But not at all what it is.
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Toucan456
(@toucan456) reported
@ArgoBlockchain @IBKR Could you investigate the market spreads please. Sometimes 10p wife which is just under 10% of the company valuation. I accept on the open and in extreme volatility but not intra day. Doesn’t help the marketability to shareholders