Is Interactive Brokers down?
Some problems detected
Users are reporting problems related to: login, trading platform and website.
Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 08: Problems at Interactive Brokers
Interactive Brokers is having issues since 11:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Login (44%)
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Trading platform (33%)
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Website (22%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Sant Cugat del Vallès |
Website | |
| Zaragoza |
Trading platform | |
 Central |
Login | |
 Olongapo |
Trading platform | |
 Santiago |
Website | |
 Jakarta |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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TRIN CAFE
(@trincafe) reported
@InvestorMagoo @IBKR What do you need help with?
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Remus Teo
(@remus_teo) reported
@MartinsLusis @AdnansArk @IBKR My broker said all good. I will try and let you know. Seems like $RIOT and $MARA are now down pre market. Will buy the dip in $ARBKF later.
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Enoch Antwi
(@EnochKAntwi) reported
@IBKR Can someone give me a status update on a deposit I made yesterday? I have been on the phone hours this morning and cannot get through to any of your support staff.
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Angkur Sarma
(@admirer230392) reported
@IBKR hi, team. I am trying to setup my account and I am stuck on a step to complete it. I tried reaching out on chat and email for some assistance - but so far I have not been able to reach out to anyone. Would you please help me connect with someone from the support team? Thnx
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Zain
(@Zain29783586) reported
Hey @IBKR , is there any chance/way I can talk with Support? I've been trying since yesterday!!
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steve hayes
(@shimself) reported
@IBKR No trading permissions I'm trying to sell an aussie share. I think I have trading permissions, and i have checked but the site tells me i dont so I can't. Pls help
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Hans Klos
(@HansKlo52217090) reported
@IBKR I can’t login into my account again. Connecting....
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Investor Magoo
(@InvestorMagoo) reported
@IBKR Worst online Broker guys! Believe me....run away from IB. These guys blocked my account and I am unable to trade. This happened last week and I still have no access to my account. Customer service does not reply my emails, nobody picks up the phone! A total disgrace!
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krishan pau
(@KrishanPau) reported
@IBKR - i am getting an error when signing in. is there an issue with the platform?
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hindsightBear
(@OsloTrader) reported
@IBKR down?
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Investor Magoo
(@InvestorMagoo) reported
@IBKR Different day, same issues. Nothing solved. I can’t access client portal, trading has been blocked. My money is stuck in the account almost from day 1 in 2021. unbelievable! Customer service non existent!
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Kingpim
(@kingpim) reported
@IBKR Not being able to create support ticket, support section of website not working, endless queues on the phones, terrible customer experience, I need to transfer money between accounts but the instruction on your website don't match what is being offered on the platform, how?
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Hedg.me
(@HedgMe) reported
@IBKR I cannot log into your website, it automatically logs me out. Been on hold for 30 minutes, still no support. please remove your message saying that "increase volatility is causing longer delays". That was March! Vol has crashed and so has your customer support.
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Investor Magoo
(@InvestorMagoo) reported
@IBKR @itsyunotme Not true! My life savings at risk because of your negligence! 1 week and my issue has not been solved. I can’t even log into Account Management to issue a new ticket! Disgraceful!
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David
(@crayonmystic) reported
When your @ibkr 2FA code doesn't turn up, so you request a new one and it arrives immediately, and you can't tell whether its the original missing one (that'll now fail the login and require username/password again) or the good one
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Tiny ***** Trader Clark Schreiber
(@Clark_SM7) reported
WTF @IBKR , just pick up the godamn phone. been on hold for a ******* hour😠😠
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Chris Ming Ryan
(@chrismingryan) reported
@IBKR I got through after 40 mins on hold. I've corrected the issue.
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Ibern
(@jibernbosch) reported
.@IBKR After two weeks I can't use my own money due to migration problems. Called 6 times and either 1h on the phone and noone replies or they tell me they will solve it. Still, no solution and no answer from your side. Terrible customer service
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Investor Magoo
(@InvestorMagoo) reported
@IBKR Since i am unable to contact #IBKR by any other mean, i will be posting my discontentment here every single day until they unblock my account and solve my issue. Unreal what's happening!!!! #investing #TRADINGTIPS
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Finumus
(@Finumus1) reported
@DeepValueInv Yeah, thanks. Mind me asking who you use? I don't think @IBKR support it.
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TraderRK
(@TraderRK0) reported
@IBKR last few days i have been trying to reach out to the customer service, neither phone lines nor the online chat works, is there anyonw who can help resolve the issues? Please dm me!
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SmarterSquirrel.com
(@SmarterSquirrel) reported
@IBKR I applied for an account and funded it over a month ago and am still waiting for the account to be approved. If this is how quickly you serve a customer trying to get on your service I dread to think how terribly slow you must be at responding to existing customer needs.
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Adana_Kaplani
(@ataturkaskerikh) reported
@IBKR Why am I receiving an error while trying to login ?
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Grod
(@cheech500) reported
@IBKR answer your damn phone!!!
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Splash of Wallace
(@SplashOfWallace) reported
@IBKR Having such a hard time with your platform. My account is funded, but you will not let me trade. Help is impossible to find. Will be closing my account tomorrow.
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Investor Magoo
(@InvestorMagoo) reported
@IBKR New trader? Choose a better broker! These guys blocked my account and I am unable to trade. This happened last week and I still have no access to my account. Customer service does not reply my emails, nobody picks up the phone! A total disgrace!
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Liverbird 6️⃣✖️🏆UCL
(@NtcRick) reported
@IBKR your login mechanism is the worst login i have ever experienced since started using internet.. always fails, OTP never received, what a mess
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The Hermit
(@CandidSUN) reported
@IBKR Opened an account. Faced a problem in transferring fund. Have tried all means to connect with a human being. No sucess so far. Can you give a plain simple e mail address where I can communicate. First experience looks very disappointing.
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Grod
(@cheech500) reported
@IBKR The worst!!!! Pick up your phone!!!!
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Chris Ming Ryan
(@chrismingryan) reported
@IBKR there is something so wrong with your service. I am trying to port over from Folio. Can't get help from phone. When I try to explain over email, I get the message, "An unknown error occurred, please try again later."