Interactive Brokers status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Interactive Brokers users through our website.

• Login (64%)
• Website (27%)
• Trading platform (9%)

Live Outage Map

The most recent Interactive Brokers outage reports came from the following cities:

City	Problem Type	Report Time
Málaga	Website	11 days ago
Saint-Ouen	Login	1 month ago
Le Grand-Quevilly	Login	1 month ago
Sydney	Trading platform	1 month ago
Jewar	Website	1 month ago
Noida	Login	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Davide Morcelli EU (@Davide_Morcelli) reported 4 minutes ago

  @IBKR run one of the best trading platforms in the world and one of the more embarrassing support desks attached to it. Almost 10 days of silence on a routine ISA request, after a cheerful "we'll revert soon." The bar is on the floor.

• 
  Zhu Su (Positive Doom Baller) (@ivrespecter) reported 4 minutes ago

  On the @IBKR institutional Client Services line, an India call center handles my security issues. It takes >2 hours to work through my 2FA issues. On the @IBKR retail Client Services line, I speak to a US person and it takes less than 15 minutes to work through the SAME ISSUES.

• 
  Atenov int. (@Atenov_D) reported 5 minutes ago

  @buyerofponzi @IBKR can't even get a simple issue resolved

• 
  TJ Brush (@xicbassix) reported 7 minutes ago

  @IBKR Your ticket response was awful. It was just a bot message that provided no assistance. I have now been subject to PDT blackout rules for seven business days. This is ridiculous.

• 
  Boris Povolotsky (@Borispov_) reported 8 minutes ago

  @hanshaozi @IBKR I’m interested, too. @IBKR Would you at least address this issue publicly and state when do you plan on removing PDT rule??

• 
  Adaxelo (@RoiSinge) reported 10 minutes ago

  @IBKR And what about the removal of PDT rules ? All brokers are removing it tomorrow. You are the worst broker ever, I am closing my account

• 
  John Martin (@jminvesting) reported 10 minutes ago

  I really want to use @IBKR and twice now I've tried to fund and set up an account. Their insistence on you having your phone nearby to check their mobile app for some code every 10 minutes has caused me to give up each time. Awful experience and poor security design.

• 
  KY (@fixurcough) reported 13 minutes ago

  @jzrdan @IBKR Funny cuz I haven’t heard **** about ****

• 
  pastperformer (@pastperformerAU) reported 14 minutes ago

  @ilia_el_pro @MaxCarozza @IBKR I had the same issue. Seems like they are scrambling to fill the book.

• 
  joe (@Yogithebearish) reported 15 minutes ago

  @IBKR I find myself having to shut down and restart Traders Workstation twice a day. It is slow and a pain in the ***. I truly have had a terrible experience at IB. Good luck trying to talk to an actual person to get any type of support.

• 
  Forward Unemployed Engineer (@waltuuuhr) reported 17 minutes ago

  @stan100x @IBKR Why do you think a different brokerage will help with this? Anyway try out tastytrade, they have lower fees at least

• 
  Himanshu (@hmnsh18) reported 18 minutes ago

  @IBKR Your account opening procedure is pathetic.. No customer support and no clear communication why a particular document is rejected My brother is trying to open the account from Saudi for last 2 months and always there is some document is pending

• 
  Fumbles with Money (@moneyfumbler) reported 24 minutes ago

  @IBKR I just tried to open Live Chat, to get support, and all I get is Error 403 - Access Denied. Can you fix your platform, please?

• 
  Institut des Libertés- Université de l'Epargne (@IdLibertes) reported 29 minutes ago

  @IBKR I have been trying to open a professional account for a mounth now. (Charles Gave Media). I have sent absolutely every document under french law yet your compliance service, that must be outsourced, demands some more documents that do not exist under french law. You keep asking fir registre des bénéficiaires effectifs, we have given this document under lawyer signature many time now. You have the statuts, the Kbis, attestation from our lawyer, CEO signatures. After a month of going back and forth could you please, please DO SOMETHING about it?

• 
  Wethr.net (@Wethrnet) reported 29 minutes ago

  If you are an executive at @IBKR or you are @shayne_coplan and you are wondering why your Climate Market volume is in the toilet - consider that your resolution source is DELETING data prior to resolution. You are resolving markets on bad data.

• 
  Urban Miner (@JakeUrban82) reported 30 minutes ago

  @ChizaramNelo Yeah support is subpar @IBKR They will help but not the level of WealthSimple.

• 
  Brandon (@D3GSolutions) reported 30 minutes ago

  I have to switch brokers @IBKR has some serious issues with their app. It's like 10x slower than any other brokerage to navigate to trade. Then stop limits don't even work on stocks with a penny spread it's bizarre

• 
  Bubble Trouble (@SkillJoyed) reported 32 minutes ago

  I’ve never been so let down by the UI of any application in my life as I am by @IBKR . I’m serious. Every little tasks rains a parade of bugs. Just do the thing!

• 
  The Boston View (@TheBostonView) reported 33 minutes ago

  When you reflect on the very poor customer support offered by @IBKR, the endless software glitches, and the that they don't even bother to produce a well designed app for the iPad--consider this: the company has enormous cash on its balance sheet. It could fix it all anytime.

• 
  Olivier (@flukigero) reported 33 minutes ago

  @ALBACapMgmt @IBKR Hi I don’t know anything about IBKR…But I have found this comment from Gemini pro 3.1. It might help, who knows: “If all else fails, many traders create a dedicated "Custom View" in the Option Chain (gear icon -> *Settings* -> *Column Management* -> *Custom Views*)

• 
  Orange is Hope (@orangeishope) reported 39 minutes ago

  @IBKR after updating your app. I lost all my account with my $MSTR shares in it. HELP. PLEASE.

• 
  TruthFreedomPeace (@TheLepsGold777) reported 39 minutes ago

  @SOBRBC @IBKR If you got the "missing libxcb cursor library" error during installation,try using Synaptic Package Manager and search for libxcb-cursor0 and install that and then the IBKR Desktop install should work.

• 
  Jeff (@jmclarty) reported 41 minutes ago

  Happy 19-year customer of @IBKR here. This is the first feature WS rolled out where I'd consider moving all 6 of my accounts. Let me know an ETA for when you can ship this, I'd rather not move.

• 
  Smart Investor (@ranking_smart) reported 45 minutes ago

  @IBKR Can someone in your team support France answer us ? You are unreachable in any way of contact (website, phone..)

• 
  Zhu Su (Positive Doom Baller) (@ivrespecter) reported 45 minutes ago

  @vijucat @IBKR Bro I even have a "private" number for bespoke service. I call it, and then he calls the ******* real number which reaches a ******* call center in India... I'm ******* ded.

• 
  Em. At. (@EmAt48652737) reported 52 minutes ago

  @IBKR So you guys are playing accounts liquidation, customers cannot transfer money between own accounts in order to cover margins, since transfer page is not working. I am going to fill a complain to CBI

• 
  The EV Hunter (@LastGambler_777) reported 52 minutes ago

  @IBKR I do not recommend IB, terrible costumer service. Just look how they answer people on the comment section here. I have a position for several years due to a short on a company that did a merger that they never close and refuse to allow a cashout.

• 
  Leandro Biderman (@LBTaikonauta) reported 56 minutes ago

  @SpaceX ****, only open to US residents in @IBKR

• 
  jeff henderson (@ambusiness) reported 60 minutes ago

  @IBKR We are? Groceries, energy,unemployment and deficit spending are all up. GDP and world respect are down. How exactly are we "back"?

• 
  Strategic Degen (@StrategicDegen) reported 1 hour ago

  I lost about $5k yesterday due to liquidation. I tried moving $5k to @IBKR, but it failed despite having cash in my checking account. I don’t blame anyone; this is part of the game. Losing $5k after locking in $65k gains last month is insignificant. I always ensure I have enough buying power and SMA. My mistake was opening a large $HIVE.NE short put that eroded most of my buying power as collateral. Even though it will only use half of that collateral for margin maintenance, it used full cost as requirement until assignment. Was it risky? Maybe I was set to lock in $5k from that play yesterday if the price didn’t drop. The lesson is to avoid selling short puts that erode buying power. Buying shares is better on margin. Next week, I’ll have more buying power to buy back $EOSE, average down on $HIVE, and buy $KEEL (hopefully below $5 when Asia gets crushed Sunday and overnight due to leverage). I optimized my tax lot for $EOSE to ensure as part of that liquidation, it took out shares that had gains instead of FiFO or LILO. This way I work around wash sale if I buy back shares within the next 30 days. DONT FRET, sill on track to $1M this year. I’m buying next week 😈