Is Interactive Brokers down?
Problems detected
Users are reporting problems related to: login, trading platform and website.
Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 25: Problems at Interactive Brokers
Interactive Brokers is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Login (40%)
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Trading platform (40%)
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Website (20%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Trading platform | |
 Lille |
Login | |
 Sant Cugat del Vallès |
Website | |
| Zaragoza |
Trading platform | |
 Central |
Login | |
 Olongapo |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Microbigs
(@microbigs) reported
@IBKR Too bad you don't answer dms :(
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Oblako
(@oblako1234) reported
@Brian_Walton1 @IBKR That's awful service! Should switch to another more reliable broker!
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A L P I N E
(@AlpineCrypto) reported
compared to many other brokerage platforms "in the hood", @IBKR is very customer friendly and offers the lowest margin rates among most brokers. Buying an ETF is also easier for many folks than using a crypto exchange, let's not even talk about a Ledger.
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Colette
(@Aisneach) reported
@Brian_Walton1 @IBKR Awful service.
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AmberEFT
(@AmberEFT) reported
@IBKR WOST TECH SUPPORT IN HISTORY. BASICALLY NO SUPPORT. JUST IDIOTS THAT NEVER ANSWER THE PHONE OR YOU ALWAYS GET THE WRONG DEPARTMENT AND THEN SPEAK HORRIBLE ENGLISH. #YOUSUCK
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Dogs&Viruses
(@Craigster771) reported
@IBKR He was put on hold by your terrible customer service and still didn’t get the answer.
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SPAC_Warrants
(@SpacWarrants) reported
@blangb I really have found very little to complain about with @IBKR ; Very good trading platform and commissions are just fine. Unless you have to send them mail on getting some obscure Canadian Warrants in the system, that has been the only hangup. Large availability on borrows.
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Godzilla’sBrain
(@InsaneMedicChef) reported
@microbikinis3 @IBKR Let’s break that down, where in the law is crypto illegal? Take the top 20 by market cap and point out who has the ulterior motive. Your last statement is just objectively false. I also fail to see any facts you pointed out. I think you should educate yourself.
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Mazbluff
(@w_w_mazzy_do) reported
@IBKR I haven’t been able to log into my account for hours. Mobile authentication is down. No trading for me today - wtf.
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AMC and GME Hodler for #MOASS
(@CryptoC55262261) reported
@Mujisiro @IBKR buy via IEX, low costs, PM and AM, good tools, good helpdesk. registration shares @Computershare. good app......... I feel stupid that I started at those other brokers.
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AmberEFT
(@AmberEFT) reported
@IBKR But your support is still CRAP and hold times are 30min plus and when you get thru it's NEVER the right dept and then the can't speak English at All! Wake up! Worst support in the trading world.
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Cuz003
(@CarloCuzzy) reported
@IBKR why are there connection issues in your app - not enough servers ? Time to change brokers ?
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Chezza Quotes
(@ChezzaQuotes) reported
@IBKR It is better to trade with an experienced and reputable Bitfinex. There are attractive conditions such as cyber protection, analytical data, support and so on.
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Martin
(@MartinBras) reported
@IBKR Maybe your loan rates are good, but the problems which i have with future trading in TWS are not so exciting. The relation between charts and orderpanel seems to be like "frozen". This happens only with futures, not with stocks. What is the reason and how can i change it??
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Matt
(@paytz82) reported
@IBKR honestly guys you need to fix this.
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avery💝s ʦpɞʚkʏ data📝charts📈& finance💹✊🌹👻
(@averygrrl) reported
Ok, @IBKR fixed my login issue by activating IBKey, which somehow was not possible to activate because I'd had it activate before, and then de-activated it somehow. They said it's a problem with AT&T but I think the problem is they're using e-mail SMS. Other notifications work!
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The Duck
(@he_the_north) reported
@averygrrl @IBKR Did you get a solution to your delayed / frozen quoting issue on MES/MNQ? I have found that If I have both the front month and continuous contract (i.e. both December contracts) on a watchlist, I have problems. Once I deleted one, it seemed to resolve.
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Mazbluff
(@w_w_mazzy_do) reported
@stonking2021 @IBKR @IBKR Please make sure your support team tells ATT users to check messages app on ALL their devices. I was basically being told “we don’t know when this will be fixed” when it’s a SIMPLE issue - devs should have been able to let support know what to do
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steve solomons
(@stevesolomons) reported
@IBKR I aint touching this one with a broken footy frank
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Shayne Robertson
(@Terios1996) reported
@IBKR Damn twitter allowing scam ads now
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Mazbluff
(@w_w_mazzy_do) reported
@averygrrl @IBKR How did you get through? I can’t get a response on chat. Been on hold on the phone, twitter DMs are unanswered. I love IBKR, but the lack of communication about this critical problem isn’t okay. High volume to support? At least reach out and let users know you’re working on it.
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avery💝s ʦpɞʚkʏ data📝charts📈& finance💹✊🌹👻
(@averygrrl) reported
@IBKR Warning: @IBKR's login functionality has been failing for 5 hours and their hold times are excessive, nobody can login and trade.
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avery💝s ʦpɞʚkʏ data📝charts📈& finance💹✊🌹👻
(@averygrrl) reported
FIX YOUR DAMN LOGIN @IBKR ANSWER YOUR PHONE DO SOMETHING Nobody can log in using your SMS/Voice authentication. Nobody can enter any trades. I can't even get through to a trade desk; I should get my orders placed for free. On hold since 4:30am. **DO NOT USE IBKR TO TRADE**
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The Duck
(@he_the_north) reported
@averygrrl @IBKR I was having the same issues but noticed today that if I removed any instance of the same contract on the watchlist with both the front month all the issues with quoting and not having any bid / ask spreads resolved immediately. I don't know if this is a fluke
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Felix Tj
(@felix2603) reported
@IBKR Server down?!?!
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Mazbluff
(@w_w_mazzy_do) reported
@stonking2021 @IBKR To be clear, this is after being told support couldn’t do anything. After I said I wasn’t going to call back later only to be put on hold for 30-45 minutes, they magically realized that they could authenticate me via personal questions. Before we finished that, I found the issue
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Madhu Rajput (मधु राजपूत)
(@madhuonline) reported
@IBKR Australia down since last 2 days. Pathetic #broker why we don’t have @TDAmeritrade in Australia?
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h0tchicksonly
(@fadeithardz) reported
$PHUN almost 1 million shares available to short on @IBKR and “security not available to short” on @Questrade ? **** you.
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Matt
(@paytz82) reported
@IBKR why do I continually get the error message. “Error communicating with the server” during peak market times? Starting to get frustrated here. Won’t load buy/sell pages it even instrument details.
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NicolaCairnX
(@NicolaCairnX) reported
@IBKR If only I could work out how to make a trade. Your platform is so unintuitive and ditto the support, that I'm considering withdrawing my cash.