Interactive Brokers status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Interactive Brokers users through our website.

• Website (43%)
• Login (29%)
• Trading platform (29%)

Live Outage Map

The most recent Interactive Brokers outage reports came from the following cities:

City	Problem Type	Report Time
Toronto	Trading platform	4 days ago
Phoenix	Login	12 days ago
Nelson	Website	19 days ago
Hyderabad	Login	1 month ago
Mesquita	Website	1 month ago
Calgary	Trading platform	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  NaN (@iama_nan) reported 4 minutes ago

  Why is @IBKR down ? Can’t login!!!

• 
  🅰️LB🅰️ (@ALBACapMgmt) reported 8 minutes ago

  @PhenixInvesting @skyquake_1 @IBKR Its possible to reduce positions in Kospi futures and options now. It wasnt yesterday, wasnt given any explanation other than they were aware there was a problem.

• 
  Wanda Case (@WandaCase9l) reported 10 minutes ago

  @IBKR A platform upgrade is only meaningful if order routing, outage history, and total trading costs improve alongside the interface.

• 
  Richard • Investing & FI (@Therichardralph) reported 11 minutes ago

  @financewithjoe @IBKR Possibly on low value the Fx fees being higher Vs trade cost might not be so much of an issue.

• 
  Saptarshi Das, CFA (@saptarshi_tweet) reported 11 minutes ago

  @IBKR @Paysafe @IBKR do you ever solve issues. Your customer service is -100 out of 10. You haven't been able to solve a critical problem for over 20 days now. Ticket #T877121. Are they sleeping on their beds. The issue has been escalated 4-5 times already. DO YOUR JOB!

• 
  Boosting Media (@Booster7860) reported 13 minutes ago

  @youngstockuser @IBKR Technical issues are always frustrating. Hope everything is back to normal.

• 
  99.⨀ (@crexsol) reported 14 minutes ago

  @monad @IBKR wtf is ibkr seems huge welldone team

• 
  Brad Kibel (@KibelBrad) reported 15 minutes ago

  @IBKR Sell the stupid ****

• 
  Saptarshi Das, CFA (@saptarshi_tweet) reported 16 minutes ago

  @IBKR @IBKR do you ever solve issues. Your customer service is -100 out of 10. You haven't been able to solve a critical problem for over 20 days now. Ticket #T877121. Are they sleeping on their beds. The issue has been escalated 4-5 times already. DO YOUR JOB!

• 
  WhiskeyAndIce (@OptionsWolf77) reported 16 minutes ago

  @Sanji_vals @IBKR You can use the second 2Auth with an authenticator app from google or microsoft. Just make sure to connect them with cloud. If you loose your phone, download the app on the new one and login wirh authenticator app. Its really annoying to contact support, which is so difficult.

• 
  Matt (@MattMattvbip) reported 17 minutes ago

  @yao_yao520 @IBKR same ， wtf for ibkr

• 
  jpemberthy (@jpemberthy) reported 17 minutes ago

  @NickSchmidt Don't know about shitcoins. But for securities, there’s no comparison between HOOD and @IBKR on execution quality. I moved everything to IBKR a few years ago and never looked back.

• 
  thewalkingimmortal (@tyeatfood) reported 18 minutes ago

  @TT_stocks_ @D3GSolutions @IBKR Schwab isnt bad. but they dont really let the digital penny stocks too much.

• 
  Thomasius (@TH0MA51U5) reported 19 minutes ago

  @OverWeightStock @IBKR But the worst customer service!

• 
  King (@SteveGetSold) reported 23 minutes ago

  @bz1sioniste @IBKR Having same the same issue

• 
  J.J. Jejeebhoy (@jjeebhoy) reported 24 minutes ago

  Obscene for @IBKR to go down in the middle of a trading day

• 
  Shraey (@iamshraey_) reported 24 minutes ago

  @IBKR trying to open an account, but the only ID option shown for an Australian resident is driver’s licence, and submission always fails with invalid ID type. Support keeps telling me to upload a passport which isn’t even an available option or try again as it might be tech glitch. Is this a serious platform with tech or support team or just GPT-4 era vibe coded?

• 
  Fyke Peony (@FykePeony) reported 35 minutes ago

  @IBKR 2/2, bc that needs SMS too. So I can't login, write a help ticket, fund my account bc of wrong SMS ( that's strange, bc I have updated my profile regularly. Try phoning, they say. Get a live agent. After a really long hold time I did get an agent but he could not 3/3

• 
  Dan Elton (@moreisdifferent) reported 37 minutes ago

  @NotA_Bull you guys have been posting so much FUD all weekend I opened up @GodelTerminal and @IBKR expecting a slaughterhouse scene, and ... it's not that bad? And the $VIX is still relatively low at 15.27

• 
  joe (@Yogithebearish) reported 41 minutes ago

  @IBKR @JoseTorresEcon And your customer service is even worse than your software. If you are not already using IB stay away from them they suck.

• 
  Brandon (@D3GSolutions) reported 47 minutes ago

  I want to know the qualifications one needs to work at @IBKR because boy when I tell you I feel like I'm talking to Wal mart customer service, these people don't have a clue.

• 
  PhenixInvesting (@PhenixInvesting) reported 48 minutes ago

  @ross_w__ @IBKR I’m stuck on that **** show !! Currently down 500k and counting **** I wish I thought about using Kosdaq as an hedge to flatten out when they failed to take my orders yesterday night

• 
  Javi Cg (@CJ02023589) reported 48 minutes ago

  @IBKR "‘Not urgency" must be your customer service mantra. It takes months just to handle a simple complaint.

• 
  Ariel Lillie (@ariell_xyz) reported 52 minutes ago

  @IBKR options trading can be risky but brokers like interactive brokers help

• 
  Kevin Ang (@fstorm28) reported 52 minutes ago

  @keoneHD @IBKR Poor infrastructure simply scales problems faster. Good infrastructure scales opportunity.

• 
  Baron Von Garray (@BaronVonGarray) reported 55 minutes ago

  @IBKR placing surveys within the trading application that interfere, even for 5 seconds, with my ability to conduct business, is a sure fire way to royally piss off a customer. These surveys are out of control.

• 
  Driving the Future (@driving_tf) reported 57 minutes ago

  @IBKR I wont even try to open an account. Too many people I know and respect complain your UI is horrible. Not going to until you guys get inboard and invest in your mobile and desktop UI

• 
  Jesus (@CCrypto1001) reported 58 minutes ago

  @Dilpree28887118 @IBKR A lot of distress and frustration. There's absolutely no reason for them to block my access to my accounts. It's unethical. The affected customers. They must be sued, and an ALERT must be issued to customers to avoid the BAD SERVICE and disrespect of this trap called ibkr.

• 
  🅰️LB🅰️ (@ALBACapMgmt) reported 58 minutes ago

  @blahajcapital @IBKR Im guessing they dont have enough onshore margin posted to cover their clients positions...there are no exchange problems....its bullshit

• 
  男比熊大 (@bixiong_baisui) reported 1 hour ago

  @IBKR What is your problem?