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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (45%)
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Login (35%)
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Trading platform (15%)
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Withdrawals (5%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Naples |
Login | |
 Erandio |
Trading platform | |
| Chicago |
Login | |
 London |
Website | |
| Stockton |
Withdrawals | |
| Fort Wayne |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Robert Fitzpatrick
(@robiifitz) reported
@IBKR you kept me on hold for 45 min then hung up on me! Really poor customer service. O and by we are no longer in a period “of unprecedented market volatility”..thought you’d know that as a broker
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Kelvin Teo
(@KelvinTeoSM) reported
Tried transferring a significant amount of money to @IBKR on 11 Nov, 2020. Some error in the instructions and @IBKR has not been able to help transfer my stuck funds back to me. Such a bad experience with @IBKR
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Sundeep Bajikar
(@SundeepBajikar) reported
@IBKR how to trade VXX? What permissions needed on account? Customer service not reachable by phone. Please HELP! Thanks.
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Khalid
(@bernece) reported
@IBKR I am facing. Problem to login to platform for a week or more is there a solution even can't talk to anyone in your end
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Brendan O'Boyle
(@bso00o) reported
@IBKR Please have someone get in touch with me immediately. My account is locked and I can’t get through to your customer service even though I have been waiting all morning.
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Oz
(@oz_anubis) reported
@IBKR 1) you have a very shameful (as it indicates great incompetence) but frustrating (for your customers) structural epic fail in your account opening process. and I can't even speak to anyone about it. chat ppl say they can't help and ask me to call, which I did, and
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Trevor
(@trevorpinion) reported
@IBKR Thomas Peterffy is on @CNBC complaining how people won’t come to IBKR despite their advertising on the network. TVs dated for one thing. another is the website = bad. Been on hold for about 40 minutes. I have questions and sometimes talking to a human, is just ... nice.
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koh ZR
(@koh_zr) reported
@IBKR Just join Interactive Brokers from singapore today where the figure appear is so slow compare to tiger broker platform?
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Steven
(@realstevenli) reported
@IBKR what is the best way to reach IBKR support? I submitted a support ticket on my account about 2 weeks ago, but still have not heard back. Thank you
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David
(@crayonmystic) reported
@averygrrl @IBKR IB's API is probably the worst part. You can't leave it running, it auto-restarts every day, and according to (hidden) rules they may force you to re-login daily (including the 2FA SMS). Meanwhile tons of charting software can consume that API, it's just a pain in the *** to use.
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Brendan O'Boyle
(@bso00o) reported
@IBKR I’ve had to give up trying to get in touch with customer service. Please have someone reach out to me ASAP. Not acceptable.
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Guille
(@guille124) reported
@IBKR hi I'm trying to communicate with the customer service to recover my username and I have more than 40 minutes waiting there Is another way to recover my username?
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PK
(@Malicestone) reported
@IBKR @LSKMSun Thats a pure lie! Support doesnt answer tickets and is NOT reachable via Chat or Phone at all. I'm more than 10 years with IB and it was never that bad.
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David
(@crayonmystic) reported
@averygrrl @IBKR On the RAM thing, nope, it's a software architecture issue. If you're technical, "java gc scalability performance" Google search will prob explain why. The more RAM you give it the slower it becomes
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David
(@crayonmystic) reported
@averygrrl @IBKR oh yeah that's the other **** YOU of theirs.. preemptively apply for permissions for absolutely every type of asset you may ever trade, minimum 24 hour approval period. I think they got in trouble with regulators at various points, and are much more cautious than alternatives
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David
(@crayonmystic) reported
@averygrrl @IBKR Their customer service is excellent.. when you get through. Accidentally learned a ton from random dudes in their customer support. The platform is ancient but very functional (give it 2 months before passing judgement). Plus the founder literally pioneered electronic trading
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Kleinschwein
(@longwulf95) reported
@TrueInvested @IBKR im going to play halts with the account and short sell, but this was mostly my short account, now im gonna mix, when you play halts some days you are 500 up some days you are 300 down and some days you are 30k up, go to warrior trading and see urself lol
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SuperTanker
(@Supertanker2020) reported
@IBKR your app is down again! Can’t get the text for the double authentication. Please fix it.
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avery💝s data📝charts📈& finance💹✊🌹
(@averygrrl) reported
@crayonmystic @IBKR Right on, that's too bad it eats resources. Does having 32/64GB of RAM ease anything up? What kind of data licensing issues? I noticed they wouldn't give me real-time quotes if I was logged in two places...
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David
(@crayonmystic) reported
@averygrrl @IBKR As for your deposit, I assume just like mine it is a rounding error. Getting priority support from them probably requires an account equivalent to the balance sheet of a small African nation state
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PK
(@Malicestone) reported
@IBKR I'm with IB and the recent months it's almost impossible to reach support. In urgent situations u stay hrs in queue when calling them. There is NO support. In my case it is an urgent situation and IB can't be contacted via chat or phone and support tickets are not answered at all
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🔥 Sebastien Aguilar
(@Impactivated) reported
@IBKR Hi @IBKR, I have been trying to reach customer service for hours yesterday and again this morning. Could you please get in touch. Thank you!
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TRIN CAFE
(@trincafe) reported
@bso00o @IBKR What do you need help with?
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A27
(@A2715118807) reported
@IBKR it is impossible to get attention by the phone, can you help me ?
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RJ
(@rks2305) reported
@IBKR I am having problems contacting IB. No one picks up the phone in HK and internet chat is on hold for hours.
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Shezan Andani
(@ShezanAndani) reported
@IBKR @cnbc it’s because your trading platform sucks. Look at TOS and base off that. Fix your platform and people will come
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A
(@Saugaguy10101) reported
finally decided to transfer my account stocks account from @IBKR to a different brokerage. good riddance! the worst brokerage I have ever seen. the worst part is, no one ever answered the phone when I reached out for help.
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KMAN
(@KevinAnreson) reported
@IBKR Hey IBKR — your leader went on CNBC to wonder why nobody uses you for margin loans. Tell him to call customer service and wait for 3 hours to get a live person to fix your mistakes. Not only will he not use you for margin, he will close all his accounts as I am now.
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Edaqa 😊 Mortoray
(@edaqa) reported
Does somebody have a good alternative to Interactive Brokers for a European resident? Their service lately has been abysmal. I need Stocks, Options, and Forex in global markets. #investment #finance @IBKR
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Aleem Esmason
(@aesmail) reported
@IBKR...stayed on the phone for almost three hours, proceeded to open account without any support and stuck, is there a "special" email...I can correspond with my queries - this is important and time sensitive. #helpme