Interactive Brokers status: trading issues and outage reports
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Full Outage Map
Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Problems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
- Login (67%)
- Trading platform (22%)
- Website (11%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Los Angeles
|
Website | 6 days ago |
 London
|
Login | 7 days ago |
 Melbourne
|
Login | 12 days ago |
 Cape Town
|
Login | 14 days ago |
|
East Orange
|
Login | 1 month ago |
|
Williamsburg
|
Login | 1 month ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Kuro Katball 🐈⬛ (@KuroKatball) reported@IBKR How do I get a human tech support person on the line? I specifically wanted help with an issue because the iBot information is not helping at all, but all I get from support is more copy paste AI answers and they keep closing my ticket without even reading my question.
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Karzma (@abu_dalen) reported@IBKR Why doesn't the registration support Saudi Arabia?
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Alex 👹 (@Alex_Steger_) reported@super509219312 @IBKR The first was a platform update. The did a beta update and TWS stopped communicating with outside documents. The solution was to switch to the stable platform, which I did. Problem solved. Annoying but no concerns
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Chukwuebuka🇳🇬 (@ChukwuRN) reportedYou can't even open an account with @IBKR because I am a Nigerian. One of the worst feelings I have ever felt this evening. I have no idea why this happened but it is bad. They need to change this policy about Nigeria.
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Zhu Su (Positive Doom Baller) (@ivrespecter) reported@joemccann @IBKR It is not clean. It is some of the worst data you can use. Good luck. 🫡
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One foot hurdle (@one_foothurdle) reported@super509219312 @IBKR It is very annoying. But in all honesty. It is the first time in a very long time that I have experienced a technical problem with @IBKR
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DC (@HalifaxDC) reported@speculator20221 @chessdunk @IBKR I think I know why it might have happened to me. There was some kind of form about API Authentication that I was supposed to sign when I logged into the Client Portal a couple of days ago. I was in a hurry, so I passed over it, figured I'd do it later. Apparently, that might have been enough. The worst thing is, for some reason, they cancelled my Stop Loss on the live trade that I was in, but didn't cancel the trade itself (let that one sink in). Luckily, the trade went in my direction a bit, so I was no worse for wear. I still stayed on the phone, on hold, after that, because I was going to give them an earful ... but at the 2.5 hour mark of being on hold, I threw in the towel and hung up.
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JT Gert (@the1Gert) reported@MichaelENewton1 @nottatowl @IBKR Same issue, fixed it by going into settings->trading permissions ->edit and then switch permission on for something that wasn't previously selected. Solved it for me right away.
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JKL (@ljzmdg) reported@JoachimMo1985 @IBKR @IBKR_Europe I did not get order canceled but I was not able to submit entry orders last night. Got no trading permission error.
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BlackjackGod (@blackjack_god) reported@IBKR 24 hour access sounds like edge until you price 3 things: carry, margin calls, and overnight gaps. More table hours only help if your read survives the next open.
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Adi (@adi_baradwaj) reported@joemccann @IBKR IBKR has surprisingly good API support for a boomer product
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EV Bike Dude🇪🇺🇮🇪 🇸🇰🔋☀️⚡🤖👾 (@eu_bike) reported@STACKDOE @IBKR When did you last use it and what's your specific issue? It's way better than e.g. Revolut. My only issue is it can be slow at times, especially with updating totals but is quite flexible. Alerts need work for sure.
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L5 (@apexminibot) reported@aleabitoreddit @labubu_trader @IBKR I totally concur that #IBKR UI is trash, also the response time for navigating and waiting for things to load is just intolerable. Please upgrade the infra and spend some money to fix!
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Deepak (@Deepak66259832) reported@IBKR I have recently opened an account with you. I simply do not receive security code over text or phone call. Therefore, cannot login. Whenever I try calling your support helpline, it always says it is busy and I never get an agent on call. Pathetic service. #ibkr
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super (@super509219312) reported@vraptor75011 @IBKR They said it was technical issue btw.
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VA (@IndMktTrading) reported@IBKR When your stupid app allows to! WTF is the developer ??
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Reuben Walker (@bwalkers212) reported@IBKR Locked out of account. Software & telephone of no help. Artificial Intelligence consulted. Nothing works.
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Forward Capital (UK) Limited (@Forward_Capital) reportedThere have been issues connecting to @IBKR using @tradingview for over a week and no confirmed date for resolving the issue. Can you confirm what is going on?
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George Wyatt (@gw_wyatthealth) reported@IBKR what have you done to the desktop platform? Tracking trades has become a nightmare. Poor #customer service.
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pastaman📦 (@_pastaman) reported@IBKR Hey I deposit funds from bank to IBKR without a deposit notice. Can't open a ticket or access live chat since your website is down...
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Haddie (@Haddie168) reported@IBKR @bull_jared39128 Hey IBKR, since you are responding on X now, how about addressing the issue I raised last Monday. Your 10.45.1 forced update broke the TWS RTD. No one from customer service will respond to my support ticket, no one responds to Facebook comment and no one responds to X
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Alex 👹 (@Alex_Steger_) reported@super509219312 @IBKR This is obviously a different level of concern and seems to show that they're not being careful about their updates. In the 7yrs of using them, most issues have been the annoying types, not mini heart attack types For me, if there's another major type of issue, then I'm moving
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Bitget Support (@BitgetSupport) reported@yedior @GracyBitget @IBKR Please elaborate further on your concern or you may send us a direct message to properly address the issue.
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October Fund (@OctoberFund) reportedIs IBKR Paper Trader currently down? Why don’t I have permission to trade on the paper account anymore? @IBKR
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James Sun (@LSKMSun) reported@IBKR what maintenance??? App not accessible!!!
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Hyperbolic Discounter (@HyperbolicDisco) reported@SettleKurt @senzu_capital @IBKR The issue seems to have been resolved overnight.
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Investment (@Investm80789211) reported@IBKR @JoseTorresEcon I’m unable to access my account three days ago or create a support ticket despite trying phone, chat, and email. I have also lost my stop-loss and incurred multiple losses as a result. Please contact me
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Floebertus. (@3XmxkkbCWe4s7uQ) reported@IBKR You found this out, I'm not in trouble
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Empress Capital (@Empress_Cap) reported@bclund @IBKR Everyone has had these same thoughts multiple times with $IBKR for one issue or another. You'll be back. They're so much better
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Haddie (@Haddie168) reported@IBKR your latest update to 10.45.1d and 10.46.1d broke the TWS RTD functionality. Customer support not responding. Will this get fixed?