Interactive Brokers status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Interactive Brokers users through our website.

• Login (56%)
• Trading platform (33%)
• Website (11%)

Live Outage Map

The most recent Interactive Brokers outage reports came from the following cities:

City	Problem Type	Report Time
East Orange	Login	8 days ago
Williamsburg	Login	22 days ago
Noida	Trading platform	23 days ago
Brest	Login	1 month ago
Melbourne	Trading platform	2 months ago
Lille	Login	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Néstor Chávez (@nestdot_) reported 6 minutes ago

  @IBKR @IBKRespanol I’ve been trying to open an account for months but keep getting stuck at phone verification. Sometimes the system even says “Your application has been cancelled.” Emails go unanswered and support tickets are unavailable. Please assist urgently.

• 
  Cotednq (@Dougcotefx) reported 7 minutes ago

  @dontbsalti @IBKR @whop Deleting tweets after a photo shop error is definitely not a red flag at all. Totally definitely legit.

• 
  FISIONANDOME ⚛️ (@fisionandome) reported 8 minutes ago

  @DebraG_Robins @IBKR Yes. The problem is they dump Silver all night long

• 
  Stan (@xbc9stazj) reported 8 minutes ago

  After around 1 year of investing I transferred all my positions from @DEGIRO to @IBKR for risk exposure I had gone from 81.5K€ to 160K€ but the inflation prints and the overall bearishness cycle slowly landed me around ~113K€ Around that time I decided to load up on $RKLB warrants because I loved the company so much (yes, there were $RKLB warrants at some point) These contracts - I didn’t know it at the time - had pretty simple but specific rules : If the stock traded higher than $10 for an extended period of time (~2 weeks I think) the company could redeem them, no matter what the current price was. And man did they redeem them The stock was trading at $8 when they did so, offering us the option to buy the stock at the warrant strike price, $11.5, making them basically worthless on a cash basis I got demolished. I freaked out so bad I didn’t where to hide, for the first time as a market participant, I wanted to cry When I discovered there was a cashless exercice option that gave ~0.3 share per warrant, I was actually relieved. But the damage to my portfolio was severe regardless, basically a 70% wipeout on that massive position I didn’t know it at the time but that event was the trigger for a highway to 14K€ When I said in my quoted tweet that it’s going to be hard, this is what I’m referring to

• 
  Milo (@coincarver) reported 14 minutes ago

  Is Interactive brokers down? What is this garbage exchange? HELLO? @IBKR

• 
  SGPrincess | 土皮公主 (@sg_princess_sg) reported 15 minutes ago

  This weekend will be dedicated to fix my IBKR desktop regular crash, watchlist not saved upon restart and TradingView connection issue. What a nightmare it has been with IBKR. I will leave when my current options positions got clear. It should be by end of the year. @IBKR I think u truly need to catch up with ur dinosaur tech deck, but I am completely fine with the fact that u don’t want to serve tech generation traders.

• 
  Taxation Is Theft. (@j61968) reported 16 minutes ago

  @IBKR i cant fund my account your support is an ai loop that goes nowhere. USELESS! @IBKR

• 
  (((Marise Hausner))) (@olimassociates) reported 17 minutes ago

  Stay away from @IBKR. Poor customer service. Even poorer IT dept. No to little concern for clients. No excuse for this level of incompetence.

• 
  RemGat (@RicardoMGarcia5) reported 22 minutes ago

  Beware that if you run into a problem at @IBKR you may find yourself completely abandoned. I have a claim open for 5 months now for a dividend they did not process, now I have posted a claim for the lack of response, nobody is responding to any of those. Horrible service!

• 
  BatCAt (@BatcatCA) reported 26 minutes ago

  @IBKR guys, you send out warnings about phishing attacks on IBKR accounts, but then also send out a mail about annual verification *WITH A LINK INCLUDED IN THE MAIL*. Come on. Stop including links in your official mails. Just tell us what to expect when we login. Not hard.

• 
  Investment (@Investm80789211) reported 28 minutes ago

  @IBKR @JoseTorresEcon I’m unable to access my account three days ago or create a support ticket despite trying phone, chat, and email. I have also lost my stop-loss and incurred multiple losses as a result. Please contact me

• 
  𝔸𝕝𝕘𝕠💥𝕊𝕟𝕒𝕗𝕦 (@AlgoSnafu) reported 34 minutes ago

  Is anyone else experiencing an issue in IBKR TWS where alert lines stop appearing on charts, even though the alerts are still active in the alerts window? I’ve been dealing with this issue for years now ... 😢 @IBKR

• 
  GlobalTrendInvestor (@GlobalTrendInv) reported 34 minutes ago

  @DebraG_Robins @IBKR No though awfully slow loading up TWS on desktop

• 
  𝔢𝔦𝔩𝔦𝔰𝔱𝔯𝔞𝔢𝔢 (@iB3Bestpony1985) reported 37 minutes ago

  @IBKR The issue is quite simple. I cannot invest in anything unless I lie about my income. People in pensions are not allowed to try and make money. Heaven forbid they actually get a foot up if they don't have a small fortune to use. What's wrong with knocking in 50 to $30 the minimum?

• 
  DeV (@A_Dev9) reported 42 minutes ago

  @IBKR And there is even no way to get this escalated to a senior ops executive. One of the most ineffective ops process and response team and never expected this from @IBKR I am on the verge of closing down the account

• 
  Christopher C (@chartonaut) reported 45 minutes ago

  I follow best practices by using complex and random passwords generated by my password manager. Meanwhile, @IBKR just force-updated my TWS on Linux, and now I can't copy/paste my password to login anymore. These guys have been vibe coding before AI was even a thing.

• 
  Light Yagami (@lightyagami3107) reported 49 minutes ago

  @Akshat_World @IBKR please confirm whether there was an error from your side.

• 
  0xW 🍌 (@0xWwwwwwww) reported 49 minutes ago

  @stoneymonster @TradingThomas3 Cause IBKR is ****. They know their data is wrong (for the past 15+ years), and they don't give a damn. @IBKR

• 
  One foot hurdle (@one_foothurdle) reported 50 minutes ago

  @IBKR Thx for your reply, but this was a week ago. 😬 This was a first technical issue in a long time, so no hard feeling, but would have liked a much swifter response in the app,this took several hours and that is just too long.

• 
  DarkTemplar (@DarkTemplarian) reported 53 minutes ago

  @zerohedge @IBKR is selling out orderflow too?? WTF!! Why do I pay my fees MFs???? 😠

• 
  joe (@Yogithebearish) reported 54 minutes ago

  @IBKR Opening a ticket in your susten is actually quite difficult because you have to navigate a mine field of AI generated answers and faq. Your support staff is terrible. Last time I opened a ticket it took a week to get a response.

• 
  JT Gert (@the1Gert) reported 56 minutes ago

  @senzu_capital @JosephW31117119 @IBKR Same issue, fixed it by going into settings->trading permissions ->edit and then switch permission on for something that wasn't previously selected. Solved it for me right away.

• 
  Jack Bauer (@Jack_Bauer2022) reported 56 minutes ago

  @IBKR WTF OS going on with your Customer Service phone support, been trying to get through for past hour. Your company is an embarrassing joke, worst service ever!!!

• 
  Weeble Rothschild (@noruserious) reported 56 minutes ago

  @IBKR and @ibkr spent a total of 30 minutes trying to get someone on the line--on 2 dif days. No one answers. wtf? youve been around for decades!!!

• 
  Manny (@theverysmartone) reported 57 minutes ago

  @dontbsalti @IBKR @whop Whop is the worst platform ever, they truly don't care about the customers at all, they are all about the commissions they get from the course sellers.

• 
  StockSpeaking (@StockSpeaking) reported 59 minutes ago

  @nimesh3t @IBKR I have the same issue

• 
  Charles Schwab Corp (@CharlesSchwab) reported 1 hour ago

  @arnoblits @IBKR We noticed your post. We have not had any reports of system issues with our platforms. If you have any placed trades that you would like to go over, our Trade Team can be reached via TOS chat or by calling 1-800-435-9050.

• 
  irby (@irby0955) reported 1 hour ago

  @IBKR Combine service wtf bro someone call Gordon freeman

• 
  Holmes1618 (@Holmes1618) reported 1 hour ago

  @IBKR @JoseTorresEcon This is out of desperation contact attempt: Recently opened an IBKR account and trying to transfer in meaningful funding into the said account. Having a glitches and find there is NO WAY to get hold of a real live agent, unlike TOS or many others. How could this be? Please help!

• 
  DeV (@A_Dev9) reported 1 hour ago

  @IBKR I had to deal with 3 separate customer care executives on 3 different instances and each of them gives conflicting reasons and advice for the delay and additional documentation. The customer care folks who handle the calls are not clear of your own process.