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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Login (40%)
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Trading platform (40%)
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Website (20%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Trading platform | |
 Lille |
Login | |
 Sant Cugat del Vallès |
Website | |
| Zaragoza |
Trading platform | |
 Central |
Login | |
 Olongapo |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Juan Alonso
(@JuanAlonsoHz) reported
@alluvialcapital I'm sadly relieved to know that I'm not the only one with 3w+ old support tickets... I find it very surprising that I get better support from other companies for issues related to $10 purchases than from @IBKR.
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PK
(@Malicestone) reported
@IBKR No, not at all. There are two support tickets, the first one from Dec 22 2020. No answer until now.
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brent lindberg
(@BrentLindberg) reported
@IBKR Message for Thomas P. You were perplexed on CNBC why you don't have more clients. I tried years ago to set up an account and it was way to difficult to sign in and use your platform. When I called with questions your overseas support was abysmal. I guarantee that's the reason.
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EmproMaximus
(@EmproMaximus) reported
@IBKR another day, same issues. #DoBetter
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Lee Greenland
(@GreenlandLee) reported
@IBKR I converted GBP to USD and it’s not showing in my account, I’ve sent multiple email with no reply, I’ve been trying to make contact on live chat and after 2 days I’ve connected but was sent to customer services and put on hold for 55 mins. This is not good enough
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Claire Razzle Dazzle
(@zhuzhupmedia) reported
@IBKR @IBKR this is my last resort at an attempt to contact you. I have been trying for over two weeks. Your lack of customer service is unacceptable
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Bernhard Müller
(@CryptoBMueller) reported
@fxabz87 @IBKR Avoid. I have a very time sensitive issue and I have been waiting for nearly a week on a support ticket and no one answers calls. Awful.
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suneil pal
(@SunnydPal) reported
@IBKR You are offering funds with no disclosure of fees. I called your help desk and they couldn't tell me. I find this incredible. Anything to say?
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Greg
(@_____Greg______) reported
@IBKR your website is still broken. @SniperTradesOTC I've still not managed to trade anything. Platform is junk, not recommended!
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Adithya
(@AdithyaR_89) reported
Is it just me or do you guys also think @IBKR has the worst customer service possible? @BearBullTraders
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investorog
(@investorog10) reported
@IBKR my client portal is so slow I can’t even load the support page. The whole portal crashes around US market open every day.
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Frank and Beans
(@Frankan54902403) reported
@IBKR I sat on hold waiting for support with a money transfer for 30 minutes yesterday before giving up and have been on hold 30 minutes again today. I sent a message via the Message Center and got an extremely unhelpful response.
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Abz
(@fxabz87) reported
@CryptoBMueller @IBKR I was just about to fund my account to hold stocks long term using their service
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gary van
(@getgl) reported
@IBKR Quick followup to previous tweet. Finally got through by phone and problem solved. However, waiting for over an hour to get through was aggravating and not correct for a financial company. IB is great, but could be better in this area.
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Gekko The Great
(@Gekko_TheGreat) reported
@IBKR is not working, one more time....
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jason
(@iasonas_d) reported
@IBKR Instead of putting effort into developing new features like the stop loss, can you make your systems usable? Your web client portal is so slow and laggy that is not usable half of the day. Are you even using your systems yourselves?
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Valentino
(@ValentinoDilor5) reported
@IBKR customer service is the worst ever. Never able to speak to someone
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bauchladen.net
(@costumes4dance) reported
@IBKR How does someone get help with account setup? it looks like only bots working here.
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Bernhard Müller
(@CryptoBMueller) reported
@IBKR My support ticket has been waiting for 6 days, no answer, been waiting on hold for 50 mins to speak to a representative and no answer. This is insanity.
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Lee Greenland
(@GreenlandLee) reported
@Impactivated @IBKR Same problem money has disappeared from account and can’t get a reply to a email of chat
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Bernhard Müller
(@CryptoBMueller) reported
1 hour and 50 minutes, someone answered and immediately hung up. Appalling. I’m done with @IBKR #InteractiveBrokers Worst customer service on the planet
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Charles Dwek
(@CharlesDwek) reported
@IBKR What's wrong with the platform? It doesn't login for trading. I've trade different ways and it doesn't work.
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Irving Soh
(@IrvingSoh) reported
is @IBKR down again or is it just buggy?
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The Portfolio Trader
(@_mumbling_me) reported
Hi @IBKR, I have been your customer for a long time, around 7 years, now. I lodged a request to do manual asset transfer from one account to another account (within IB) over 6 weeks ago! The process still in the 'processing phase'!! Please could you sort it out pronto!!
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Jason
(@mobinaut) reported
@IBKR ...not sure what's wrong with the web client...but P&L or Unrealized etc do not load properly! sometimes at all. Other users also face the same issue. It's getting ANNOYED.....every reload or "sorting" the columns the values keep changing
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Barbara Geels-Dingle
(@BarbaraGDingle) reported
@IBKR how do you get support? I have been on hold for 45 minutes and the chat doesn’t work either. I’m a Folio customer trying to login and it’s not working
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TRIN CAFE
(@trincafe) reported
@jspmllc @IBKR Lol, extreme volatility was a convenient excuse for slow customer service.
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Steve Young
(@StevenYoungUK) reported
Anyone else having problems with @IBKR constantly logging you out when you’re about to trade??? Cannot get on the platform at them moment.
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O To Ke-san
(@otokesan) reported
Interactive Brokers @IBKR liquidated my entire non-leveraged position because there was no petty cash on the account to cover a tiny maintenance fee. Thank you guys. I will be deleting my account very shortly. Unbelievable.
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Ahmad Alsabban | أحمد الصبان
(@alsabban1982) reported
@IBKR Hi Can i buy $GBTC through your service ?