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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (44%)
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Login (36%)
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Trading platform (16%)
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Withdrawals (4%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Erandio |
Trading platform | |
 Chicago |
Login | |
 London |
Website | |
| Stockton |
Withdrawals | |
| Fort Wayne |
Login | |
| Xirivella |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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linlucy
(@linlucy9) reported
@123HelloWorld_1 @IBKR You should call, maybe this will solve your problem faster.
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dan
(@danushman) reported
@manifestmatthew @IBKR I came from ToS... it was a good platform, I miss it... but I can't stand TD Ameritrade. Crap execution... and many people here complain about it crashing during periods of volatility. IBKR has MANY problems. I often hate them. But to me it seems like the best of the worst lol
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Kenan
(@KenanAlsarabi) reported
@IBKR This is a total joke. I tried using it to deposit money and haven’t seen my $4k of funds in over a month. Customer service is beyond incompetent.
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Wutangprophet
(@Wutangprophet1) reported
@IBKR can somebodY PLEASE help a customer? I have been waiting for over an hour on the phone AND on the live chat
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Kelly Wylde
(@KellyWylde) reported
@IBKR I've been waiting an hour for live chat to connect me to someone. The last time I called, I waited an hour, connected with someone, and they didn't answer my question and after an hour I had to hang up. Why has customer service gotten so terrible at IBKR? It used to be good
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John Nickle
(@JohnNickle) reported
@Tony_BATtista @IBKR but I did manage to put an order in above what I thought it should be and then they showed a bid/ask and got filled. This happened last time vol spiked last week and i wanted to get out but hung on. Thanks for your help though
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ٰ
(@k0h0a0l0d0) reported
@IBKR I hope that you will develop a method for returning the password without referring to the customer service that does not answer the customers
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Jack Shukla
(@hornydude_max) reported
@IBKR My account was approved and funded I requested Options trading & still haven't got any update. Can't reach customer service either via chat or phone.
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ComplexityQuantKillah
(@CapitalParadox) reported
@IBKR your customer service is beyond ****,....it's 4th world ;)
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TastyTracker.com
(@toddhorst) reported
@stephenonelson @IBKR Im not familiar with IBKR and would consult with their support. Seems suspect that you cant take a $30 hit, no difference than if you accepted $30 less when you initially opened .... -- you did cancel your 50% closing order right
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Stan
(@123HelloWorld_1) reported
@IBKR I closed the chat, and then what surprised me was that it showed somebody helped me already and my problem was solved. How riduculous! I tweeted you twice, no reply at all. Is this how you treat your customers??? How disgusting! (2/2)
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ComplexityQuantKillah
(@CapitalParadox) reported
@MikeHunt69vix @IBKR nope...RJO has ****** tech/great service....
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dan
(@danushman) reported
If I were a late night futures trader, I'd be pretty salty at @IBKR right about now... "Server error... will retry in 1 second". I'm just trying to watch futes dang it
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MikeHunt69vix
(@MikeHunt69vix) reported
@CapitalParadox @IBKR Its probably the busiest customer support service in the world past 6 months xD
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Adrian
(@AdrenalineAddy) reported
@IBKR Y'all are actually terrible at CS. Why would anyone open an account here?
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Robert
(@R20174898) reported
@IBKR Hi Im an IBK customer. I transfered positions to IBK 1 month ago but it is not reflect in my account yet. Every time i reached out IBK, customer services confirmed reception but a delay to process transfers(CS doesn’t answer live chat or phone call). Can you help me?
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Paulo Santos
(@ThinkFinance999) reported
@IBKR Is the chat help working? Been trying for two days and never get an operator. It's a time sensitive matter...
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Jordan Gekko
(@JordanGekko1) reported
@IBKR you are awful today... And still haven't fixed my legacy cash issues. Really poor service
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𝕾𝖙𝖊𝖋 🌹🌑
(@Chikibaabyyy) reported
@IBKR Why there is so much issues to get my account approved? THIS is CRAZY and exhausting! 😣
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justhereforthedata
(@justher09864735) reported
@IBKR Your margin accounts are fine. It's your server bandwidth in Australia you need to work on. TWS is almost unusable when you are pulling enough ticker data
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Wutangprophet
(@Wutangprophet1) reported
@IBKR its not possible you guys have such poor customer service when its needed the most!
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Vardhan Shah
(@shahvardhan) reported
@IBKR Only the name is interactive... Other things are worst. Service is even more worse.. 10 days still no reply no reply to calls. Online chats are not connected to agent. Take some fees but atleast improve service level. @IBKR No1 award does matter. Customer satisfaction is zero
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Some miscalculations in 2018
(@twentee7) reported
@cmukesh @IBKR I’m having the same trouble man. They don’t care
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Vardhan Shah
(@shahvardhan) reported
@IBKR Only the name is interactive... Other things are worst. Service is even more worse.. 10 days still no reply no reply to calls. Online chats are not connected to agent. Take some fees but atleast improve service level. @IBKR No1 award does matter. Customer satisfaction is zero
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Ken
(@Kenaschmidt) reported
Oh that's nice, @IBKR servers drop out 10 minutes before close on Friday. Can't connect at all. Trash service.
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Nicolas Vanhove
(@NicolasVanhove) reported
I sent a deposit to @IBKR one week ago using @Wise, the money is not reflected in the account and I can no longer access it. What's going on? I need it now. #customerexperience #transferwise bad first experience with #interactivebrokers that fails to update customers.
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ComplexityQuantKillah
(@CapitalParadox) reported
@IBKR hire some people in cust service you incompetent ****** greedy prikk Petterffy...
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ٰ
(@k0h0a0l0d0) reported
@IBKR I hope that you will develop a method for returning the password without referring to the customer service that does not answer the customers
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Ken
(@Kenaschmidt) reported
@IBKR Your servers are down. Completely. No trading, TWS or mobile. "Professional's gateway to the markets"
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ComplexityQuantKillah
(@CapitalParadox) reported
@IBKR hire some people in cust service you incompetent ****** gredy prikk Petterffy...