KCOM outages and service status in York, England

Problems in the last 24 hours in York, England

The chart below shows the number of KCOM reports we have received in the last 24 hours from users in York, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

KCOM Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rosemary Pearman nee Bakes (@butchsekab) reported 5 minutes ago

  @KCOMhome My phone line is not working. My service charge is only £22.98 per month. I have an outstanding balance of £0.00. My last bill date was 15th January 2023. I'm paid monthly and my next payment's due 7th Feb and my next Kcom payment will be on or around the 7th.

• 
  Adam (@Cardinal_Malt) reported 8 minutes ago

  @ciaran296 @KCOMhome I know it might be hard to believe (especially after today's outage) when I say this, but as someone who has lived outside of hull, kcom lightstream is actually more reliable and stable then some of the providers of had elsewhere

• 
  Sam Reed (@tehreedy) reported 10 minutes ago

  Hmm @KCOMhome you seem to have members of staff coming down my street telling lies. I’ve just had an argument with someone telling me I haven’t got fibre, but I definitely know I have. It may not be KCOM fibre, but it is Openreach fibre. This feels very misleading to customers

• 
  Adam 🐯 🌿 (@AlterAdam89) reported 13 minutes ago

  @lilminx1966 @KCOMhome @Kcom Contract states 14 days without service and you will be compensated.

• 
  Phil Bagwell (@SupernovaPhil88) reported 18 minutes ago

  God help KCOM, Internet is about to go down ten fold in HU3, 4, 5 and 6

• 
  Emma.Watching.History🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🇺🇦 (@SpectatorEmma) reported 21 minutes ago

  @SkyNews BT telephone boxes are red. Hull & the surrounding area are not served by BT. Phone boxes in Hull and the surrounding area are cream with service provided by KCOM Group Ltd.

• 
  Bollard (@Plaaaard) reported 23 minutes ago

  @bazdjcooper KCOM Down?

• 
  Paul B (@paulbowler60) reported 23 minutes ago

  @RobBfromDerby @KEdge23 Ha. Even if number 1 was a thing, having moved from Derbyshire for work, I still wouldn’t get a decent Wi-Fi signal from the wonderful KCom of Hull 😬

• 
  mimi ☁️ (@dokjaqz) reported 24 minutes ago

  and we do have a qualified heaker among kcom so i do not see the need for ysa to be a healer too, im not against ysa being a support bcs her support is still Essential to kcom, every member is essential and has their own strengths but if they reduce her to this role.. euagh

• 
  (Marty) New Era 23 #uptheleopards (@theLeosRL) reported 25 minutes ago

  @RalphDaveralph @KCOMhome We have the same problem kcom sh☆te