KCOM outages and service status in York, England

Problems in the last 24 hours in York, England

The chart below shows the number of KCOM reports we have received in the last 24 hours from users in York, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

KCOM Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Frank Castle (@FrankCa52742356) reported 14 seconds ago

  @ToonDazza @andreajenkyns KCOM manages the phone network and most broadband internet services in the Hull area. It's a private company. Nothing to do with the Council.

• 
  soph (@sophgamess) reported 3 minutes ago

  I just wanted to play battlefield 1 all day and my internet is still down🫠 ****** Kcom surprise surprise

• 
  Neil Peacock (@neilmpeacock) reported 4 minutes ago

  @KCOMcare @KCOMhome another day, yet again Kcom Internet service is down. However, not according to their website. No online customer chat function. Help pages as useful as a chocolate fireguard. Terrible hold music. Maybe I'll get through this time 🤔

• 
  Jeanniebabe 💙 (@g01dy) reported 7 minutes ago

  @KCOMhome Rubbish service in HU12 for a few days now. Come on KCom we pay through the nose for your broadband at least make it work properly.

• 
  KCOM (@KCOMhome) reported 8 minutes ago

  Part 1/2 A KCOM spokesperson said: “We have identified the technical issue affecting our network and our engineers are working hard to fix it. Thanks to the resilience built into our network the issue was picked up within minutes and most people’s services should have been

• 
  Ryan Beeley (@RazzaB3) reported 8 minutes ago

  @KCOMhome is kcom down can't get online and same for some friends around east hull

• 
  Dave Evans (@davy_lad) reported 10 minutes ago

  @leemelonopie @KCOMhome It's not our equipment, it is kcom not supplying the service we are paying for

• 
  Rach "Favus" Smith" 🏳️‍⚧️🦒 (@mrfavus) reported 12 minutes ago

  @KCOMhome I contacted my work IT dept and they confirmed it was a routing problem with Kcom

• 
  ItsJustJosh (@Craucoes) reported 16 minutes ago

  @Gazzz_91 @KCOMhome KCOM State in there contract you will still pay for a non functioning service, Unless it has been 14 days or longer

• 
  Steve Withill (@SteveWithill) reported 18 minutes ago

  KCOM Complaint. I see Im not on my own with my issues with KCOM. Ive escalated to Ofgem and, in the process, Ive found KCOM are not members of CISAS nor ISPA where customers can find resolution. Search the new providers in Hull! #checkyourKCbill @KCOMcare @KCOMhome @WhichUK