KCOM Outage Report
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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of KCOM reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at KCOM. Are you experiencing issues or an outage? Leave a message in the comments section!
Will KCOM compensate me for the outage?
KCOM outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use KCOM and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. KCOM has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by KCOM users through our website.
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Internet (62%)
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Total Blackout (16%)
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Wi-fi (13%)
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E-mail (4%)
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Phone (4%)
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TV (1%)
Live Outage Map
The most recent KCOM outage reports came from the following cities: Liverpool, Maidstone, Kingston upon Hull, London, Camden Town, Manchester, Luton, Edinburgh, Bromley, Wembley, Rotherham, Bradford, Brighouse, Harringay and Slough.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Maidstone |
Internet | |
| Liverpool |
Internet | |
| Kingston upon Hull |
Wi-fi | |
| Kingston upon Hull |
Internet | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
KCOM Issues Reports
Latest outage, problems and issue reports in social media:
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Cal
(@raypurchase69) reported
Support Chris Kendall speaking out about the online abuse he receives as a Super league referee. There really is no place for it, which is why I can't wait to get back to the KCOM to call him a spineless bastard in person.
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Mattbot
(@En2erTheMattrix) reported
It's just my home because of kcom outage.
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Baz Cooper
(@bazdjcooper) reported
@tigerjools60 Wouldn’t be so bad if I was at the KCOM and I could see the game in front of me. We’re still banned.
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Chris Green
(@Chris_P_Green) reported
Weather is terrible just like our internet provider @KCOMcare. @Ofcom hope your staying warm by snuggling up with KCOM. #Monopoly
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Baz Cooper
(@bazdjcooper) reported
Scoring at home the problem, however. #hcafc have netted 49 in L1 - 15 at the KCOM and 34 on the road.
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Chris Tye
(@chris_a_tye) reported
What’s with the pitch at the KCom? I hope this finally puts to bed the old ‘Rugby ruins the pitch’ myth. It!s the worst I’ve ever seen it.
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Phil Rudderforth
(@PhilRudderforth) reported
@bazdjcooper Considering the state of ours Baz, we'll have no room for complaint. Ah well, the egg-chasers will sort the KCOM out in a couple of weeks' time...
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Mattbot
(@En2erTheMattrix) reported
Kcom wifi is actual ****. Look at installing a lift tonight thanks.
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Paul Spurgeon
(@spurge_1974) reported
@bazdjcooper I'm not judging him as a person, I'm sure he's a great family guy...I'm judging him as a football manager and quite frankly he's the worst tactician imo. Pre kcom the previous managers simply just didn't have the resources or expectations back then as we were low league fodder.
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Mark Peacock 🎗🇬🇧
(@knockerdibb) reported
@mattdeanbbc @looknorthBBC Lincoln were poor in the penalties at the Kcom, but, we were worse. Sunderland are hard to beat. Should they start to convert their draws into wins, they’ll finish in a top 2 place at the end of the season.
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TigerDor 💙
(@TigerDor) reported
@HullCityAFCAus Me too. Poor penalties tonight. Pitch worst I’ve ever seen at KCOM. Hope we don’t regret not bringing in a striker!
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Luke (P)JF 🎗
(@lukeOT92) reported
@BFerraby7 Embarrassing as usual, next banner over the KCOM - “WE SCORED IN THE 102ND MINUTE WITH THE HELP OF THE REF”
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The Red V
(@JustBro69934531) reported
@SeriousAboutRL The discussion is fine but this statement is just crap journalism.. (2020 proved that Super League can thrive in a different arena even if the KCOM Stadium was empty. No one was complaining about the venue as St Helens pipped Wigan)...
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mylz | #RAID
(@mellomylz) reported
@mrandroidgeek @KCOMhome I wouldnt be too happy mate, KCOM is atrocious. My internet has cut out 6 times just today.
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Bryan MyPersona123
(@MyPersona123) reported
@NorthLincsCNews I'm not happy that you are allowing KCOM into North Lincs to dig up service strips to lay FTTP when @ofcom don't recognise them as a major ISP in England and their packages are expensive and they don't offer an easy switching process like all other ISPs do. Why ?
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David Windass
(@windassone) reported
@MartinSLewis PLEASE HELP, I am a resident of East Yorkshire who only realistically have one option if KCOM for our broadband and the services is horrendous, how with so much choice nationwide is it allowed to restrict one part of the country, is someone getting rich because of it?
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Ed
(@Ed_UKation) reported
@punishedCJW @JoshEland So which is worst... BT (rest of UK) or KCOM (Hull and area) I'm on Virgin anyway because they had a cheap offer.
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Charlie P Mullan
(@CharliePMullan) reported
Thanks @KCOMhome, 5 more days not been able to work properly due to your sub standard service. You can’t send an engineer out to fix this because of Covid, but you can send engineers out to install services for new customers. Anyone else spot the flaw in that? #KCOM
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Airodene
(@realairodene) reported
@Memeulous Shame you probably don’t have KCOM, 200mbps down and 35mbps up
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Tom Broadley
(@TB1777) reported
@RobOz73 @HullTransfers Never beat us at the kcom 😜
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Adam Roberts 🇭🇰
(@therobertsadam) reported
@JoshEland @GabrielBaraldi_ It's because KCOM was never nationalised into BT
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Louis Suddaby
(@LouisSuddaby23) reported
Raining cats and dogs at the KCOM. Raining **** on Southampton seemingly #MUNSOU
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Steve
(@Steve09425095) reported
@terryf007 @KCOMhome Dl app called inssider look for an empty channel then login to the router go to WiFi channels and change it too what ever channel inssider showing low use. Not that itl help it's the kcom network is utter trash on busy /peak times
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Baz Cooper
(@bazdjcooper) reported
@1280sue @HDMHullCity I’ll let thee know when I’m inside. Told it’s not the best, but nowhere near as bad as the KCOM. Fine and dry outside.
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Karl
(@hcafckarl) reported
from
City of Kingston upon Hull, England
KCOM must be down not seen any Liverpool fans on Snapchat tonight
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terry flatt
(@terryf007) reported
@KCOMhome Wish we could, but unfortunately kcom wouldnt help us, even in lockdown and covid
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Neil
(@hullrickshaws) reported
@andycomfort : Saw The Who at the KCOM. They never played this. Disappointed.
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michael hood
(@hoody1983) reported
at the kcom stadium, seems it's not only the pitch that they don't seem to be maintaining, the outside is looking terrible. #hullfc #hullcity #allamsout
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Panny
(@Pannypannypan) reported
**** Argos and **** Hitachi. After a 20 minute wait some guy tried to help me connect the tv to the wifi by telling me to do the things I’d done 10 times, then hung up on me when I told him I live in Hull so my internet provider is KCom.
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KCOM Care
(@KCOMcare) reported
@em1500uk Hi, I am sorry but KCOM support would not be able to help. You would need to contact the Eclipse support number. I apologise about your wait getting through, however your call will be answered. - Jay