Is KCOM having an outage?

KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

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KCOM problems in the last 24 hours

KCOM Outage Chart

At the moment, we haven't detected any problems at KCOM. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

  • Internet (87.50%)
  • E-mail (12.50%)

KCOM Comments

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KCOM Issues Reports

Latest outage, problems and issue reports in social media:
  • skintnortherner
    Daniel Mawer (@skintnortherner) reported

    I was always pretty impressed with Hull City fans never bothering with that crap, and thought it cheapened other clubs fans when they did it to us. But yesterday we did it, for what felt like the first time at the KCOM stadium and for the life of me I couldn’t get why

  • eirronj
    EirronJ (@eirronj) reported

    @NaturalKM Lagging around the map because KCOM had the worst internet back on Ghosts/AW 😂

  • fatboyslim63
    Daryl Warrener (@fatboyslim63) reported

    @KCOMhome an other night of dog shit internet service from kcom not fit for purpose #kcomripoff

  • YamahiXi
    Yamahi (@YamahiXi) reported

    **** kcom, fitted on the 14th my arse, yeah you fitted my fiber box, but the workmen never conected me to the box at the end of the street, so gotta wait till next week yey! well atleast im all ready to stream, for when im finally connected...

  • MikePuplett
    🏴󠁧󠁢󠁥󠁮󠁧󠁿Mike Puplett🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@MikePuplett) reported

    @SouthShieldsFC @Ianpippin Holy shit ! That’s a bigger attendance than Hull City at the KCOM !

  • FanaticHullCity
    Fanatic Hull City (@FanaticHullCity) reported

    Sad to see an ‘official’ record low for a Hull City league game at the KCOM with just 10,530 there today. We all know who the culprits are, and it’s not Nigel and the lads who’s impressive form continues. Support the team, not the regime. #hcafc

  • PhilRudderforth
    Phil Rudderforth (@PhilRudderforth) reported

    Wrap up waarm today folks, there may not be too many people to snuggle up to at the KCOM #hcafc Never mind, just a week to go.

  • PhillHemsworth
    Hemsy (@PhillHemsworth) reported

    @james_green43 @KCOMhome I get 750Gb for £46 and lightning fast. I’ve got the router they gave me James that you’re welcome to as I have upgraded mine. I think KCOM will be more reliable, I’ve never had a problem with mine

  • 1882Hatt
    Craig hatt 1882 (@1882Hatt) reported

    @KCOMhome The thing I don't like is kcom can line every street in England and no one can anything about it . And show what company you are you don't let anyone know your putting pole up you just do it . The is already broadband down the street so we don't need the poles

  • cjloft38
    beary (@cjloft38) reported

    @KCOMhome @KCLightstream It's not a problem.. it's not been able to have lightstreem due to my neighbour . So I'm stuck on copper line

  • wheeliedealer
    WheelieDealer (@wheeliedealer) reported

    DOWN .. BOO 2.1% GOCO 1.7% MOSB 1.6% SDRY 38.1% ... UP... HSBA 1.9% IGG 1.9% KCOM 3.8% NG. 1.5% RMG 3.3% CLIN 1.8% FA. 1.3% SGI 1.9% UTW 2% AIR 1.3% AV. 1.4% AXS 1.9% DVO 3.8% ETO 3% FEVR 4.8% GFRD 5.5% GLEN 2.8% HSW 1.6% IOM 1.3% KCT 3% MCS 1.7% PCT 1.2% ...

  • 1882Hatt
    Craig hatt 1882 (@1882Hatt) reported

    @KCOMhome kcom the big bullys just come down the street and line it with poles and not even let you know a joke just made a nice looking street an eye sore a joke how company's can do this. o well wood termites lol

  • GodsOwnCounty1
    Josh Lambert (@GodsOwnCounty1) reported from Welton, England

    @KCOMcare is there an issue with kcom at the moment. Im on a wired connection and the internet is virtually unusable

  • Deano795
    Deano (@Deano795) reported

    That’s funny, their @ for support is literally KCOM Care, I’m still not quite sure that they do. I’m paying £60 a month for 10mbps..

  • lilyrose1800
    Lily-Rose (@lilyrose1800) reported

    When we finally got @KCLightstream I thought the Wi-Fi would be able to reach from the bottom of the stairs to my bedroom. Apparently this is not the case and it is as terrible as ever. Slow. Loses connection all the time, and an overall disappointment :) #loveit

  • sci_twit
    -🦢SCI🦢- (@sci_twit) reported

    <SCI>watch ~ OpenReach, EE, VodaFone, Kinex, KCOM, RTF Networks, Madasafish, TalkTalk consumer and Business, PlusNet and Sky Broadband are not reporting any problems.

  • HeyImJadeee
    Jade🌻 (@HeyImJadeee) reported

    @Matty_MyStRo That’s so bad!! Kcom wouldn’t install fibre into our flat because they needed permission from the building owner.. so we moved just out the area for kcom 😂😂 hope they get you sorted!

  • En2erTheMattrix
    Mattbot (@En2erTheMattrix) reported

    Tweeted about y not because of kcom outage.

  • AmberAmbush1
    Leyna (@AmberAmbush1) reported from London, England

    @HullCityLive I’m regularly greeted by them all post game on trains in and out of London Bridge so seen enough of their type of ‘support’ to put me off ever stepping foot in their ground! That and the craziness at the KCOM...

  • KCOMhome
    KCOM (@KCOMhome) reported

    @fairbairn_jack Hi Jack, Sorry to hear you are having issues there. If you could get the account holder to give us a call on 01482 606101 then we can go through some troubleshooting to try and resolve these issues. Regards KCOM

  • Psycoiam
    lector (@Psycoiam) reported

    @cawtey7 He’s not playing tonight because the older goalie has never played et the kcom and Harvey has which is fair

  • superfastSY
    Superfast SouthYorks (@superfastSY) reported

    Proposal from @Ofcom that BT and KCOM should be the providers of the UK’s broadband universal service #USO #broadband

  • joshsmithy22
    Josh Smith (@joshsmithy22) reported

    Why is it Hull always has slow wifi. KCom needs to do something about it or allow ua to access other providers

  • CallumBooth123
    yung ballsweat (@CallumBooth123) reported

    Kcom sucks.

  • SandyMidd
    Sandy (@SandyMidd) reported

    Folio down -0.40% Friday which seems par for the course these days. However, following the KCOM debacle of previous week an overall rise this week of +0.2% somewhat a surprise. GSK highest since July 2017 main factor. Down 1% November and -6.1% YTD.

  • Uzzell01
    John Uzzell (@Uzzell01) reported from Beverley, England

    @VictorMeldrew17 KCOM. Got to say though, I have Lightstream and never had any issue with it here.

  • RadioHumberside
    BBC Radio Humberside (@RadioHumberside) reported

    Hull KR says all its floodlights at KCOM Craven Park will be tested after one fell down during high winds last night.

  • vicwhittamITV
    Victoria Whittam (@vicwhittamITV) reported

    Hull KR says its stadium will remain closed until all its floodlights have been examined by the contractors that installed them. The KCOM Craven Park had to be evacuated yesterday when strong winds brought down one of the floodlight pylons.

  • form_b4
    B4 form I was storm. (@form_b4) reported

    @hulllive KCOM knows its service is terrible and the price unaffordable. I fell the stadium was built from my pocket.

  • kayc1773
    Kay 🏳️‍🌈💜 (@kayc1773) reported

    @MarcLdn7 @seanroyce1 @KCOMhome Even KCOM don’t treat their customers quite as badly as Talk Talk do. I should know, I used to work for them and saw their despicable, underhand practices for myself. However badly off we are with KCOM, we’re treated much better than Talk Talk customers are.

  • Craigfagan7
    Craig Fagan (@Craigfagan7) reported

    Hull City fans get down to the KCOM #FAYouthCup 🏆🐯

  • kayc1773
    Kay 🏳️‍🌈💜 (@kayc1773) reported

    @seanroyce1 @KCOMhome I am absolutely not a valued customer, not in any way imaginable. I want to switch to Sky but for some unknown reason I can’t. This massively annoys me every month I have to my extortionate KCOM bill.

  • kayc1773
    Kay 🏳️‍🌈💜 (@kayc1773) reported

    @KCOMhome @seanroyce1 All I want from KCOM is a comparable service to that I might get from Sky if I had opportunity to get my internet from them. Currently, & all the time I’ve been a KCOM customer, this has not been the case. KCOM says they value their customers, everything you do says you don’t.

  • kayc1773
    Kay 🏳️‍🌈💜 (@kayc1773) reported

    @KCOMhome @seanroyce1 I’m paying over £50pcm for an ADSL service which doesn’t work properly & which wld be arnd £30 chpr pcm with Sky. The only reason I am a KCOM customer is because I have no choice. I don’t believe answer Mr Royce gives abt KCOM monopoly because no 1 tells the truth not even Sky

  • kayc1773
    Kay 🏳️‍🌈💜 (@kayc1773) reported

    @KCOMhome @seanroyce1 My ADSL connection has not worked properly for months & months. The last time I spoke to an engineer at KCOM he told me the only answer to my problem was fibre which I can’t get, then he offered to sell me some very expensive WiFi extenders which I definitely can’t afford.

  • igdhu5
    IGDHU5 (@igdhu5) reported

    @KCOMhome KCOM share price dropped 30% yesterday due to poor results. Divi halved. They need to get more customers onboard.

  • PedroClarke1
    Peter Clarke (@PedroClarke1) reported

    @john_p_d @internetthought @seanroyce1 Unlimited 400mbps is currently £50 per month (+£25 one off), compared to BT 300mbps, if you can get it, at £64.99 (+£9.99 one off)! Naturally, a common complaint is that KCOM is utterly extortionate...

  • Nicks648
    Nicholas Smith (@Nicks648) reported

    @steverico @robbopalmer @HullCity Concessions were in place in 2014 the issue was the name change which divided many. The concessions resulted in fans walking away. I havent been to the kcom since derby semi final due to it and wont be going until they are reintroduced

  • JpFewster
    John-Paul Fewster ◼️🔶 (@JpFewster) reported

    @Jarvinhio How crap does the light show look with an empty KCOM!

  • grayneale50
    Grahame Neale (@grayneale50) reported

    @HumbersideSport @bbcburnsy if the kcom carpark is anything to go by it’s going to be a poor attendance tonight despite Norwich being quality opposition #ctid

  • jameshoggarth
    James Hoggarth (@jameshoggarth) reported

    Given the terrible weather in #Hull tonight, current form I can only assume tonight’s attendance at the KCOM Stadium will be 234000 #hcafc

  • HullCityLoanee
    Back to back 18th place (@HullCityLoanee) reported

    Leeds never were. In all honestly neither are Norwich. Both in good form this season only at times when they’ve come to the KCOM. Leeds were poor when they came and didn’t break sweat for the win. No doubt similar tonight 😫😫😫

  • emPSN
    emPSN (@emPSN) reported

    @countesleys If you're having any further connectivity issues, please ring the KCOM service desk on 0845 122 6873

  • wheeliedealer
    WheelieDealer (@wheeliedealer) reported

    DOWN .. IGG 2.3% KCOM 1.5% RMG 2.1% TCM 2% UTW 3% EUSP 2.1% MPAC 3% TSTL 1.4% ...UP .. BA. 1.3% HSBA 3% RDSB 2.9% AA. 1.8% AV. 1.4% AXS 1.9% BOO 1.5% ETO 4% FEVR 4.2% GLEN 2.2% KCT 3% MCS 1.2% OTB 2.4% PCT 2% PETS 2.8% SDRY 1.3% STAN 2.6% PYPL 3% .... DYOR

  • MesserStanton
    Revd David Messer (@MesserStanton) reported

    @KCOM how bad are you awful awful awful there must be a way of breaking this ridiculous monopoly

  • FEFM1
    Freddie (@FEFM1) reported

    Problems with monopolies. KCOM you are so terrible.

  • JCraven1986
    Jordan Craven (@JCraven1986) reported

    @CityWomack @darylscully14 I was that bored at the game today I was seriously debating if I should peel off a sticker behind my seat 😂🙈 help out the KCOM maintenance team and all that #boringfootball #pisspoorjob #shitcleaners #SackedInTheMorning

  • Carlwilks2011
    Carl Wilkinson (@Carlwilks2011) reported

    @HumbersideSport Well Nigel tactics all wrong again.I stupidly walked to the kcom full of optimism today.Left early for 1st time in 20yrs only Marshall,Frazier,Grosicki Batty left that game with any credit today.Better sub appearance from Stewart though #awful #adkinsout #hcafc

  • HCAFCMark
    𝘔𝘢𝘳𝘬 (@HCAFCMark) reported from City of Kingston upon Hull, England

    @hcafckarl If we got a replay it would be at the KCOM so wouldn’t be as bad 😂 yeah if it was a Tuesday night I wouldn’t be able to make it so we better win / lose 😂

  • bismarkmgh14
    BEST SPORTS & ENTERTAINMENT IN GH (@bismarkmgh14) reported

    Former Hull City striker Dieumerci Mbokani admits his season-long spell at the KCOM Stadium was disappointing. He also says he turned down the chance to join Liverpool in 2010.

  • MrContrarian
    MrContrarian (@MrContrarian) reported

    Broker TP changes- Up:. Down:BIFF,BREE,,KCOM

  • wheeliedealer
    WheelieDealer (@wheeliedealer) reported

    PORTFOLIO down 1.2% today - pretty painful with #KCOM down 29.7% with some Offset from #TEP up 10.2% and #IGG up 6% and S&P500 Shorts helped.

  • wheeliedealer
    WheelieDealer (@wheeliedealer) reported

    @twistednico I guess it depends on the Fibre Investment which has been sucking up a lot of Cash. Once that eases off they should see Cash improve. Revenue in Hull Business should be reliable but those other bits are an issue. #KCOM

  • wheeliedealer
    WheelieDealer (@wheeliedealer) reported

    @PaulHun87372422 New Directors might be part of why Shareholdings are small. #KCOM been plodding for years under previous Management so I wouldn't necessarily see New Directors as a bad thing - arguably it needs them. Could be some Cleaning up going on.

  • PaulHun87372422
    Paul Hunt (@PaulHun87372422) reported

    @wheeliedealer #kcom . Can't find any director shareholdings of any significance although they have thousands of nil cost coming their way although i am not sure about the criteria. As the performance has been poor then may be they won't pay out

  • PaulHun87372422
    Paul Hunt (@PaulHun87372422) reported

    @wheeliedealer #kcom This deferred revenue business seems to be an issue for so many companies. Another one to add to my list of checks when buying shares

  • wheeliedealer
    WheelieDealer (@wheeliedealer) reported

    Profit Warning from #KCOM and halving Dividend - down 36%. That hurts !!

  • Devon_Trader
    The Financial Trader (@Devon_Trader) reported

    Poor trading update from KCOM, I expect this to fall 15 - 20% today.

  • Financial_Orbit
    Chris Bailey (@Financial_Orbit) reported

    UK RNS today #4 - AO World - holding numbers but more H2 weighted. 9.9% revenue growth but still losing money 'natch KCOM - profit warning due to customer churn/flat Enterprise segment revenue and change (lower) the dividend

  • sophieevanss
    Sophie Evans (@sophieevanss) reported

    Can’t decide if the weather is making my internet terrible or just Kcom. Been trying to watch #imaceleb for 2 hours.