KCOM Outage Report
Why is my KCOM service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of KCOM reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 14: Problems at KCOM
KCOM is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Will KCOM compensate me for the outage?
KCOM outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use KCOM and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. KCOM has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by KCOM users through our website.
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Internet (75%)
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Wi-fi (15%)
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Total Blackout (5%)
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E-mail (3%)
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Phone (3%)
Live Outage Map
The most recent KCOM outage reports came from the following cities: Halifax, Kingston upon Hull, Normanton, Bexleyheath, Prescot, Manchester, Southall, Batley, Leeds, Newcastle upon Tyne, London and City of London.
| City | Problem Type | Report Time |
|---|---|---|
 Kingston upon Hull |
Total Blackout | |
| Newcastle upon Tyne |
Wi-fi | |
| Ilford |
Internet | |
| London |
Internet | |
| Normanton |
Wi-fi | |
| Halifax |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
KCOM Issues Reports
Latest outage, problems and issue reports in social media:
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Mattbot
(@En2erTheMattrix) reported
I accidentally got a solid mark in my home because of kcom outage.
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Charles
(@charlesmeade3) reported
@chewystuey That number of providers who can provide their own service cheaper are as limited as the point you make about Hull and KCom. I’m not confusing anything, he offered broadband at cost price to anyone who needed it. There are not service providers offering packages below BT cost lvl
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Scott Eley
(@eleywrites) reported
HT at the KCOM. Hull leading through Hakeeb Adelakun after 18 mins. It’s getting a bit heated and ref Coy has already stopped proceedings to speak with both managers. Charlton are far from out of this and causing Hull problems with ***** into the box. #hafc 1 #cafc 0 @prostint
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stuart
(@chewystuey) reported
@charlesmeade3 I will do as I have better knowledge of the Kcom network than you.
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Gary Parker
(@WiteWulf) reported
@graemefowler Well, a combination of duty to supply and the Universal Service Obligation that BT and KCOM have signed up to.
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Rick 🎗
(@HullCityLive) reported
Fav game was the defeat to Chelsea in the FA Cup because it was nice to see the KCOM full and it was a last hurrah for Bowen and Grosicki. Worst was obviously Wigan. The night the years of disinterest and decline all came home to roost. #hcafc were a laughing stock. #hcafc2020
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Mattbot
(@En2erTheMattrix) reported
KCOM WIFI IS ACTUAL ****.
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Neil Barker
(@NeilDBarker) reported
@toriiikane @KCOMcare Still having issues here in HU7, our router seems to me remotely rebooting itself for the past 2 hours though it's meant to be getting checked by KCom just waiting for a reply back.
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Lynxi
(@Lynxii) reported
@KCOMhome KCOM down? Anyone else having issues?
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Geoff Weaver
(@WeaverGeoffrey) reported
from
City of Kingston upon Hull, England
@KCOMhome @KCOMcare Why are your opening hours for monday noted as being 7.00 -18.00. Tried calling at 15.00 and the auto response was lines are closed. Very poor customer service KCOM.
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Torrrrri 🦈
(@toriiikane) reported
I manage high level complaints for a telecommunications company as their customer service is dogshit but hell its nothing compared to @KCOMhome’s nonexistent customer service all together. If bigger companies who have over 4 mill customers can respond then tiny kcom can too!
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Chris Douglas
(@HUChrisLL) reported
Kcom are being bad neighbours again. That stupid bloody alarm (the Allam alarm?) has been going off for more than twenty minutes. Stop punishing the people of HU3 and HU5!
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Noel👁
(@Feniandinho) reported
KCOM WiFi has gone down.
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carol
(@carolwright_) reported
Kcom is honestly the biggest bag of **** known to man
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Baz
(@McBazface) reported
@rodjgrimmer @TruthTalkingMav @KCOMcare £42 a month.. here.. i have to say i read a lot from people being negative to kcom but in the 2 decades i've been with them i had about a dozen connection issues and i'm online pretty much 24/7..
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ᔕᕼᗩᑕᛕ 🎄
(@ShackHull) reported
@HDMHullCity Would you have Harry Maguire back at the KCom if he completely lost his **** and acted like a big divvy?
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David Willmore
(@david_fowey) reported
@KCom Check out my Speedtest results! 12.9 Mbps down and 0.4 Mbps up. Is this acceptable?
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Mouse
(@F0rzaMouse) reported
@kcom ya internet is garbage
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Ian Foster 🎗
(@Fozzie040388) reported
Do @KCOMhome turn down everyone's Internet speed on a night about 8pm or is it just us? Swear it happens every night. #KCom #crapservice
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Pete Bottomley
(@chilipeteb) reported
@D4V3Y @KCOMhome Unfortunately it’s not available here. KCOM have a monopoly which is why they couldn’t give a toss about the service they offer.
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Derek Nozedar
(@DerekNozedar) reported
@jajHKR @SkyHelpTeam We had no end of issues when SkyQ was installed. Sky blamed KCOM, KCOM blamed Sky. Since Sky replaced all of our boxes after three visits lucky we’ve had no issues.
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Leo Weiniger🎗FreeKLP
(@leohcafc) reported
@JM_1889 Never at KCOM
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🍳
(@Ayub_1088) reported
@cave_ian @BegbieTheCat @jeremycorbyn do i give a damn abt virgin,sky, plusnet,hyperoptic,talktalk,zen,vodaphone, BT,glide,post office,ask4,kcom and about a 100 others?
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Jamie Turnbull
(@ThatjamieT) reported
@hcafcjoe God help @SteveJordanUK if he has to announce him when were all back at the kcom.
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Lawrence Bilton✨🔭🇪🇺 | 解放香港
(@Lawrious) reported
@Cosmic_Carol It's for 4G broadband though. Do KCOM have a mobile phone network?
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Hannah
(@orangarnold) reported
@dianapwallis There's the other issue of those who don't drive? It seems unfair that they are really restricting things like this. I did hear rumours of the KCOM in West Park being used
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🦉ℹ
(@ameyandandy) reported
@CalElcombe @jeremycorbyn Already happens in Hull zero competition just Kcom means high prices and often poor service
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Jack
(@a75215278) reported
Anybody else’s Kcom internet down? #Hull #Kcom @KCOMhom
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Sutton Park Primary
(@suttonparkp) reported
HELP! Do you have an old laptop at home that you no longer use? If so, we can have them stripped back and made useable for children to access remote learning during lockdown. Please let us know if you, a family member or even a business would like to donate. #remotelearning #kcom
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Jonathan Avis
(@JonathanAvis8) reported
I never been to Hull but these photos of the KCom will do #CAFC