KCOM service status: outage reports and connection issues
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Full Outage Map
KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.
Problems in the last 24 hours
The graph below depicts the number of KCOM reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at KCOM. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by KCOM users through our website.
- Internet (62%)
- Total Blackout (21%)
- Wi-fi (14%)
- TV (3%)
Live Outage Map
The most recent KCOM outage reports came from the following cities: City of London, Kingston upon Hull, Halifax, London, Luton, Batley, Manchester, and Normanton.
| City | Problem Type | Report Time |
|---|---|---|
 City of London
|
Internet | 7 days ago |
|
Kingston upon Hull
|
Internet | 8 days ago |
|
Halifax
|
Internet | 9 days ago |
|
Halifax
|
Total Blackout | 10 days ago |
|
London
|
Internet | 15 days ago |
|
Luton
|
Internet | 20 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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KCOM Issues Reports
Latest outage, problems and issue reports in social media:
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Kermit Sama (@RileyAsari) reported@Pivotless Awh that sucks, I Say as a Joke but it wouldn't surprise me if a company setup in your area before Kcom even get to you
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Neil Peacock (@neilmpeacock) reported@KCOMcare @KCOMhome another day, yet again Kcom Internet service is down. However, not according to there website. No online customer chat function. Help pages as useful as a chocolate fireguard. Terrible hold music. Maybe I'll get through this time 🤔
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bingbong (@flibberdigibert) reported@KCOM as large areas of Hull are without internet, at what point do consider your customers? Give us an update and likely timeframe. There are businesses and customers working from home. Don't treat us like crap cos we will walk.
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KCOM (@KCOMhome) reportedPart 1/2 A KCOM spokesperson said: “We have identified the technical issue affecting our network and our engineers are working hard to fix it. Thanks to the resilience built into our network the issue was picked up within minutes and most people’s services should have been
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Bean. 🍇 (@HLJOHNO) reported@TheRealJamieKay Those phone boxes have been there for literal YEARS. We're talking pre-pandemic. Also they have been decorated by KCOM, not the council, because Hull FAMOUSLY has their own phone network/internet provider rather than using BT. Their phone boxes were originally white not red.
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x (@fcmufc17) reported@Brooksyhfc @geoffcraft00 @kcom cancel the visit to the brooks residence , his internet wasn’t down after all
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Mike Horsfield (@MikeHorsfield1) reported@peter_levy Hi Peter, just received message from Kcom, 12 hours after internet restored. Not about having no internet, can do other things, it’s about the appalling service and No communication from them. Are they on your show tonight
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David (@MyMSPDay) reportedKCOM having another internet outage in #Hull. The service has been periodically unreliable recently.
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KCOM (@KCOMhome) reported@Jakewoolford01 Hello Jake KCOM do not provider Wi-Fi just the service up to the router. if you are having issues with your Wi-Fi there is a help section on our website
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KCOM (@KCOMhome) reportedA KCOM spokesperson, said: “We are aware of a network issue that is affecting customers in parts of Hull and Beverley. Our engineers are working work hard to fix the issue and we will give further updates when we have more information.
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Chris Shaw (@s14awy) reported@KCOMhome I have to say the service and response times from KCOM are well below standard and what should be expected. Every day this week my Internet is for 5 to 6 hours. Engineer is now due tomorrow. How do I claim compensation /good will refund for the poor service to date please?
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ItsJustJosh (@Craucoes) reported@Gazzz_91 @KCOMhome KCOM State in there contract you will still pay for a non functioning service, Unless it has been 14 days or longer
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Andrew Ross (@Andy_Ross1962) reported@ReformDylan @andreajenkyns Apart from Hull never had red boxes, they were usually cream, KCOM was never part of the GPO or BT
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The Red Reaper (@RobinArisen) reportedThat kit is a special shade of horrible It looks like KR left a WCC shirt in the KCOM washing machine
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Andrew Ross (@Andy_Ross1962) reported@Chamaerion @andreajenkyns Hull never had red phone boxes. They were never part of the Post Office or BT. They are owned by KCOM and are usually cream coloured.
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Rach (@dinkyrach) reported@Ash_470 @PollardRach Kcom do not use the same lines as BT, they are fibre direct to the premises on their own network.
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Albert (@albertj485) reported@ZenInternetHelp Hi - I've recently moved into a temporary rental and it would be great to order your service, unfortunately for my next move I may be moving into the KCOM monopoly. If I move and you're not able to connect at my new address am I subject to early termination fees?
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Paul B (@paulbowler60) reported@RobBfromDerby @KEdge23 Ha. Even if number 1 was a thing, having moved from Derbyshire for work, I still wouldn’t get a decent Wi-Fi signal from the wonderful KCom of Hull 😬
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Tom Butler.🇹🇷The Bransholme Tiger 🐯🇹🇷 (@TomButl55445942) reported@KCOMhome kcom say sorry for the inconvenience of the internet problems today ten hours without any internet and they say sorry
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Steve Parker (@steviee_p) reported@indianasc0nes @PollardRach There's no other line based provider in the area for people to review, that's the issue and a lot of people tend only to leave reviews when disgruntled. If any other provider was enter the area it wouldn't make a difference as they would rent Kcom lines though M3 are laying cable
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hc (@indianasc0nes) reported@PollardRach I was on KCom when I lived in Hull, it was the worst internet provider I’ve ever experienced. The TV would disconnect from the WiFi despite it being less than 2m from the router. Signal upstairs was non existent. Horrendous
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D🅰️z (@JellyTotPixel) reported@JackBon60290058 @jordantyson92 kcom its been realy bad today heard it could take 48 hours to fix
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Patrice (@Patrice_Supply) reported@pdaantizio @halfironmum We're all EE in this house and the WiFi is KCOM. I don't know if it was Internet based or network based.
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Alan Hemingway (@alanacct) reported@INDEPENDENT_MG @littlearfer You would have thought they could have come to some agreement to share the underground space. KCOM seem very bad at not facilitating help to other suppliers
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ItsJustJosh (@Craucoes) reported@danjsansam @ThreeUK KCOM isn’t down they are just fitting new poles across all of hull to prevent widespread outages, they warned you of this 17 hours ago as it will last between 1-5am
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Andy Clark (@andyclark1973) reported from Kirk Ella, England@kcom could we have an ETA for a fix for the current network outage please. There's nothing on your website
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Jake woolford (@Jakewoolford01) reported@kcom might just be the worst Wifi provider ever
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Scott Bradley (@Bradley1Scott) reported@peter_levy If KCOM let the other companies share the network under PIA agreement like BT do there would be no need for more poles and digging the streets up
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Joseph daniel foster (@DanielDanny4755) reported@KCOMhome #KCOM I’m a disabled customer of yours with no mobile & Wi-Fi dependent iPad &a landline I had no Wi-Fi most of the day #HU3WestHull &all your lines to busy( pre-recorded message) I’ve only just found out by accident it is back on - Not Pleased at all KCOM
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hc (@indianasc0nes) reported@steviee_p @PollardRach Had BT in my flat for 2 years never had an issue. Currently got Sky at my partners house and it’s **** compared to BT but infinitely better than Kcom. Never heard a good thing about Kcom from anyone I’ve spoke to. Service is **** and they take weeks to repair issues