KCOM Outage Report
Why is my KCOM service not working?
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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of KCOM reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at KCOM. Are you experiencing issues or an outage? Leave a message in the comments section!
Will KCOM compensate me for the outage?
KCOM outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use KCOM and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. KCOM has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by KCOM users through our website.
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Internet (62%)
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Total Blackout (17%)
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Wi-fi (14%)
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Phone (4%)
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TV (2%)
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E-mail (1%)
Live Outage Map
The most recent KCOM outage reports came from the following cities: Manchester, Huddersfield, Reading, Kingston upon Hull, London, Bradford, Newham, Leeds, Radlett, Liverpool, Birmingham, Slough, Ealing, Islington and Fulham.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Internet | |
| Huddersfield |
Wi-fi | |
| Reading |
Internet | |
| Kingston upon Hull |
Wi-fi | |
| London |
Internet | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
KCOM Issues Reports
Latest outage, problems and issue reports in social media:
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Les
(@MartinTwigs68) reported
Kcom broadband has gone down, I ring up and it tells me I'm 172 inline and should use their web page. How f**king ironic
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Adam
(@Cardinal_Malt) reported
@ciaran296 @KCOMhome I know it might be hard to believe (especially after today's outage) when I say this, but as someone who has lived outside of hull, kcom lightstream is actually more reliable and stable then some of the providers of had elsewhere
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Dave Evans
(@davy_lad) reported
@leemelonopie @KCOMhome It's not our equipment, it is kcom not supplying the service we are paying for
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Paul 🇬🇧🇪🇸🇹🇷
(@kingswood_tiger) reported
@MelJBroo @KCOMhome Not even a tweet from them acknowledging the issues, loads of hull having issues 🤬 #kcom
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Robbo ▪️🔸🇬🇧🇹🇷
(@itisalex_) reported
@KCOMhome Internet is down for those Hull citizens wondering 💩 #KCOM
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soph
(@sophgamess) reported
I just wanted to play battlefield 1 all day and my internet is still down🫠 ****** Kcom surprise surprise
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MotherOfFestiveDragons 🐝👩🏼🎓🇪🇺🦖
(@HullMichelle75) reported
@JanPurling Oh Jan 😔 Hope you feel better soon. Someone tweeted about KCOM earlier and said it’s going to be down a couple of days 😯 x
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Jon Kirby
(@JonKirby1974) reported
How much of hull is affected by the kcom being down?
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KCOM
(@KCOMhome) reported
A KCOM spokesperson, said: “We are aware of a network issue that is affecting customers in parts of Hull and Beverley. Our engineers are working work hard to fix the issue and we will give further updates when we have more information.
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Jeanflambé 🇪🇺
(@jongibbins) reported
Evidently KCOM are having issues today. Therefore all internet access is down. Home and also businesses. I can't even buy milk from the Co-op as they are also affected. Maybe having a monopoly over such a large area isn't such a good idea after all ...
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lee opie
(@leemelonopie) reported
Is @KCOMhome fixing the problem today?? #kcom down for over 2hrs now! Do we get a refund for all the outages #hull
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Alan Hemingway
(@alanacct) reported
@INDEPENDENT_MG @littlearfer You would have thought they could have come to some agreement to share the underground space. KCOM seem very bad at not facilitating help to other suppliers
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ItsJustJosh
(@Craucoes) reported
@RomeoOscarEcho @declang05 KCOM are a bad company but one of thee best providers in the UK they’re one of limited company’s that provide Full Fibre across the UK. Issue is staff and management there are shocking and don’t care for customers. When I worked there we had 13 mins to take a call or loose pay :/
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vVSoull
(@LeighJane19) reported
@KCOMhome That's all u ever say kcom " working hard to fix it" 6 hours later joke
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MrHuggy
(@mrhuggy) reported
@KCLightstream @KCOMhome Is there any issues with the network as the internet connection is down for me here in Bilton.
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David Hoggard
(@davidhoggard64) reported
So it would appear I’m not the only one with internet connectivity issues in Hull #kcom #internet #hull
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Michael
(@MikeeP1981) reported
Don’t realise how much doesn’t work these days when internet goes down Ring doorbell Sky Q Streaming Alexa Lights and Plugs Heating Not ideal when #Disabled and rely on it …. Been over 4 hours #Kcom
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James Lockwood
(@EnfieldTiger) reported
@lucyk512 To get the data to your local mast, the mobile networks will use a line to the mast. In the rest of the country there's a choice of providers. In Hull there's KCom. So if it's a core problem with KCom, that probably explains the reason
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Daniel Rose
(@ExileAryui) reported
@JonKirby1974 The issue is in any other city it wouldn’t effect the entire infrastructure such as retail or hospitality but most companies are forced to use kcom and now they are no doubt losing custom and therefor money, it’s a sham… and needs addressing.
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Ben
(@BenGardner44) reported
You’re pathetic KCOM! Can’t pick up my sons prescription now because internet is down so if he gets worse it’s on you! @KCOMhome
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James 🎗
(@jameskwiths) reported
Its ridiculous that @KCOMcare @KCOMhome have not provided any updates and we are having to hear from people online that have rung them that it is expected to be down for a couple days. #KCOM
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lanesrA
(@lanesrA1sauce) reported
@Farris_Ull @KCOMhome Yea all the card Machines are down mate, everyone looses out except the monopoly wich is kcom as usual.
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Ryan Beeley
(@RazzaB3) reported
@KCOMhome is kcom down can't get online and same for some friends around east hull
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Tony Roe P/F 🐯
(@RomeoOscarEcho) reported
@PhilGraham19 Thanks Phil. We're going to leave this kcom shyte Internet service.
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IAN_EBO_LAD
(@ebolad1) reported
@KCOMhome @kcom this months bill is on hold till you fix it we pay good money and yet we have no internet
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ItsJustJosh
(@Craucoes) reported
@JellyTotPixel @HullMichelle75 @JanPurling From my experience working with the engineering team across KCOM yes it can take upto two weeks they aren’t in no hurry the HU8 outage at the end of last year took that long but most only take 2-3 days
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bingbong
(@flibberdigibert) reported
@KCOM as large areas of Hull are without internet, at what point do consider your customers? Give us an update and likely timeframe. There are businesses and customers working from home. Don't treat us like crap cos we will walk.
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Reece broom 🏴
(@reece_broom) reported
@sophgamess 🤤 my fav game of all time! i miss playing it so much. think i might have to download it again once kcom sort this **** out
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Jake woolford
(@Jakewoolford01) reported
@kcom might just be the worst Wifi provider ever
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Michael
(@MikeeP1981) reported
Is @KCOMhome @KCOMcare down? Red light flashing on box #kcom #karoo