KCOM service status: outage reports and connection issues
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Full Outage Map
KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.
Problems in the last 24 hours
The graph below depicts the number of KCOM reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at KCOM. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by KCOM users through our website.
- Internet (57%)
- Wi-fi (35%)
- Total Blackout (8%)
Live Outage Map
The most recent KCOM outage reports came from the following cities: Kingston upon Hull, Halifax, Manchester, Normanton, London, Birmingham, Batley, and Stanmore.
| City | Problem Type | Report Time |
|---|---|---|
 Kingston upon Hull
|
Internet | 50 minutes ago |
|
Halifax
|
Wi-fi | 13 hours ago |
|
Manchester
|
Internet | 10 days ago |
|
Normanton
|
Total Blackout | 13 days ago |
|
London
|
Internet | 14 days ago |
|
Birmingham
|
Wi-fi | 14 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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KCOM Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew Ross (@Andy_Ross1962) reported@Chamaerion @andreajenkyns Hull never had red phone boxes. They were never part of the Post Office or BT. They are owned by KCOM and are usually cream coloured.
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Ben (@BenGardner44) reportedYou’re pathetic KCOM! Can’t pick up my sons prescription now because internet is down so if he gets worse it’s on you! @KCOMhome
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Gareth smith (@Gareth416) reported@KCOMhome Terrible service from KCOM, one of the most expensive providers in the Country and we are stuck with them in Hull. I bet we won't even be compensated for this mess, been off all day now and it's regularly dropping out.
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ItsJustJosh (@Craucoes) reported@danjsansam @ThreeUK KCOM isn’t down they are just fitting new poles across all of hull to prevent widespread outages, they warned you of this 17 hours ago as it will last between 1-5am
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lee opie (@leemelonopie) reportedIs @KCOMhome fixing the problem today?? #kcom down for over 2hrs now! Do we get a refund for all the outages #hull
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John Thomas (@BorisJohnThomas) reported@ispreview do you have email i could contact you with i need some help with broadband issues I've been having for few years now i went to openreach,bt,virgin,kcom etc even ofcom but no one could help with the issue I'm having im desperate any help will be greatly appreciated
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Luke Bedford (@lukebed79) reported@ExileAryui @KCOMhome The monopoly has broken. With MS3 network cables now laid or being laid around Hull and East riding there is another 7 choices of fibre providers in the area. Im leaving kcom next month to go in a better package which is £20 per month cheaper
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Jason Dolan 🏴 (@CityJason) reported@Soley1904 @JoePalmerUK @hullcityretro Remember him marking hazard at kcom and he never let him by all game, very on it that day
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Jeanflambé 🇪🇺 (@jongibbins) reportedEvidently KCOM are having issues today. Therefore all internet access is down. Home and also businesses. I can't even buy milk from the Co-op as they are also affected. Maybe having a monopoly over such a large area isn't such a good idea after all ...
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Chris Jackson (@ChrisJa53783666) reported@KCOMhome As usual, KCOM down last night and again this morning! Do they hate HU7 or what?
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DogeDesigner (@cb_doge) reportedBREAKING: UK telecom regulator Ofcom confirms Starlink is a viable broadband alternative under the UK’s 10 Mbps Broadband USO rules. 🇬🇧 • Ofcom confirmed this directly to UK broadband publication ISPreview. • This means that if affordable Starlink service is available at a property, it may no longer qualify for a USO connection from BT or KCOM. • Some applicants have already been refused a USO connection because Starlink was available. • Back in May, Ofcom said cheaper Starlink plans helped reduce the number of premises without affordable decent broadband to around 4,000. This is good news for Starlink, giving it stronger recognition from the UK regulator as a real broadband solution for remote and underserved areas.
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Steve Parker (@steviee_p) reported@indianasc0nes @PollardRach There's no other line based provider in the area for people to review, that's the issue and a lot of people tend only to leave reviews when disgruntled. If any other provider was enter the area it wouldn't make a difference as they would rent Kcom lines though M3 are laying cable
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Becky 🐝 (@Beccaa_Booo) reportedSo KCom is down for us at work, so we can’t access the server, phones are down both internal or external, and we’re driving each other batty. Told it will be perhaps an hour 🙃
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Richard (@Droid_1989) reportedThat KCOM issue in Hull last night is the exact reason why KCOM's monopoly over there is a really bad idea.
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D🅰️z (@JellyTotPixel) reported@JackBon60290058 @jordantyson92 kcom its been realy bad today heard it could take 48 hours to fix
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Error404 (@DawsonsLeftPeg) reported@jordantyson92 @_kirst99 Everyone switching to tethering their phones for data with KCOM being down is strangling the networks. Spoke with a Three rep via DM massive spike in demand.
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Mx. Star (@sonder_star) reportedwhy is my wifi down and kcom said its an era thing yet nobody i know in my area is affected 😭😭😭 pls my datas gonna run out
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MotherOfFestiveDragons 🐝👩🏼🎓🇪🇺🦖 (@HullMichelle75) reported@JanPurling Oh Jan 😔 Hope you feel better soon. Someone tweeted about KCOM earlier and said it’s going to be down a couple of days 😯 x
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Amber (@blacklab115) reported@kcom our lightstream is terrible get it sorted please
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Andy (@andyrobertshull) reported from City of Kingston upon Hull, England@KirstieMAllsopp We had this issue in Hull for a long time as historically we had Hull Telephones that eventually became KCOM. It's only in the last few years when the Government changed the law and we got hundreds of telephone poles from different companies that things have changed!
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Anthony Blanchard (@AntBlanchard34) reportedAll I want to do is settle down with a nice movie on Netflix but I’m still waiting to see if I’ll be allowed the internet in my new place because KCOM charges £60 per month and my Appointee might say that it’s a bit too expensive to pay
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Andrew Ross (@Andy_Ross1962) reported@Chamaerion @andreajenkyns Hull never had red phone boxes. They were never part of the Post Office or BT. They are owned by KCOM and are usually cream coloured.
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Tigerax (@TigeraxGG) reported**** KCOM it’s getting cancelled. Down again within a few weeks. Connexion the way forward now. Unprofessional outfit at @KCOMhome
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hc (@indianasc0nes) reported@steviee_p @PollardRach Had BT in my flat for 2 years never had an issue. Currently got Sky at my partners house and it’s **** compared to BT but infinitely better than Kcom. Never heard a good thing about Kcom from anyone I’ve spoke to. Service is **** and they take weeks to repair issues
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Jon Kirby (@JonKirby1974) reported@Craucoes @KCOMhome @Kcom I never said it was, you're lucky if you can ever get thru in the first place
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Kev (@kevbez1969) reported@leemelonopie @KCOMhome I know a few who've been on it and they all said the same thing. It's good at times but too inconsistent. Lots of major slow down at peak times. 3 of them have gone back to kcom the others are still stuck in a contract but moving back when they can.
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Lucy 🖤 (@lucyk512) reportedLove it when everything in the house runs through the wifi and then KCom goes down. At this rate we might as well have signed up to get the money for using less electricity because the only thing working is the sodding lamps.
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David Hoggard (@davidhoggard64) reportedSo it would appear I’m not the only one with internet connectivity issues in Hull #kcom #internet #hull
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Paul Reavley (@reavo81) reported@craigo_28 @Connexin In fairness… I think even KCOM would be down if a car full of drunken criminals had ploughed through their exchange box…
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KCOM (@KCOMhome) reported@FrEaK_HullFC Hi Steve, our customer service & technical support teams have been open since 8am today. If you call 01482 602555 you should be able to select the options to get through to an adviser. Apologies you haven't been able to reach us yet. Many Thanks KCOM.