KCOM service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of KCOM reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by KCOM users through our website.

• Internet (57%)
• Wi-fi (35%)
• Total Blackout (8%)

Live Outage Map

The most recent KCOM outage reports came from the following cities: Halifax, Manchester, Normanton, London, Birmingham, Batley, Stanmore, and Kingston upon Hull.

City	Problem Type	Report Time
Kingston upon Hull	Internet	3 minutes ago
Halifax	Wi-fi	12 hours ago
Manchester	Internet	10 days ago
Normanton	Total Blackout	13 days ago
London	Internet	14 days ago
Birmingham	Wi-fi	14 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

KCOM Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mihu Nowak (@Mihu_Nowak) reported 4 minutes ago

  @KCOMhome Really??? No duh, current KCOM service it’s in 99.3% so ******🤮🤕I'm curious if I’m able to apply to a tribunal🤔

• 
  Daniel Rose (@ExileAryui) reported 6 minutes ago

  @JonKirby1974 The issue is in any other city it wouldn’t effect the entire infrastructure such as retail or hospitality but most companies are forced to use kcom and now they are no doubt losing custom and therefor money, it’s a sham… and needs addressing.

• 
  Rach (@dinkyrach) reported 6 minutes ago

  @zigzagtoes @Tosh_ag @MikeeP1981 Kcom itself has primary and secondary dns. You actually miss out on locally cached content by not using Kcom’s dns for your resolution.

• 
  Albert  (@albertj485) reported 12 minutes ago

  @ZenInternetHelp Hi - I've recently moved into a temporary rental and it would be great to order your service, unfortunately for my next move I may be moving into the KCOM monopoly. If I move and you're not able to connect at my new address am I subject to early termination fees?

• 
  🩷𝕵𝖊𝖓𝖓🩷 (@ThePlaanetThief) reported 15 minutes ago

  Kcom are absolute dog shite idk how there's so many issues constantly

• 
  Michael (@MikeeP1981) reported 17 minutes ago

  Anyone else hu8 area issues with net #Kcom

• 
  Dave Evans (@davy_lad) reported 20 minutes ago

  @leemelonopie @KCOMhome It's not our equipment, it is kcom not supplying the service we are paying for

• 
  Lord of Sugar 💖🪄 (@lordsugar01) reported 21 minutes ago

  @cb_doge This is massive for Starlink and the UK’s rural communities. Ofcom officially recognising it as a legitimate broadband solution under the 10 Mbps USO rules changes the game. No more forcing people in hard-to-reach areas to wait endlessly for BT or KCOM when Starlink is already delivering reliable connectivity. Fewer premises now qualify for subsidised connections because Starlink is stepping us, that’s real progress. Innovation actually solving problems instead of endless bureaucracy. Well done to the team pushing this forward. Who else sees Starlink transforming connectivity in underserved regions like this? 🇬🇧🚀💖🪄

• 
  Helen Stebbings (@helenstebb) reported 25 minutes ago

  @MartinSLewis I've banked with @Barclays for 38 years and never had a single problem. Had my phone and later internet with kcom for 32 years. Now because of their ridiculous pricing and the fact their don't have a monopoly in Hull any more I am changing

• 
  Richard (@Droid_1989) reported 29 minutes ago

  That KCOM issue in Hull last night is the exact reason why KCOM's monopoly over there is a really bad idea.

• 
  Tigerax (@TigeraxGG) reported 31 minutes ago

  Kcom is down again. It’s getting cancelled. Fuxk the unprofessional staff and the company it’s fine tomorrow

• 
  Tesla Owners Silicon Valley (@teslaownersSV) reported 32 minutes ago

  BREAKING: Starlink has received another major regulatory win in the UK. 🇬🇧 The UK's communications regulator, Ofcom, has confirmed that Starlink qualifies as a viable broadband alternative under the country's 10 Mbps Broadband USO rules. • Confirmation provided directly to ISPreview • Properties with affordable Starlink access may no longer be eligible for a USO connection from BT or KCOM • Some USO requests have already been declined because Starlink service was available • Ofcom previously said lower-cost Starlink plans reduced the number of underserved premises to around 4,000 The decision further reinforces Starlink's role as a trusted broadband option for rural and hard-to-reach communities.

• 
  . (@hcityafc) reported 35 minutes ago

  @kcom internet gone down west of the river by looks of it #uptherobins

• 
  ItsJustJosh (@Craucoes) reported 37 minutes ago

  @Gazzz_91 @KCOMhome KCOM State in there contract you will still pay for a non functioning service, Unless it has been 14 days or longer

• 
  David (@MyMSPDay) reported 37 minutes ago

  KCOM having another internet outage in #Hull. The service has been periodically unreliable recently.

• 
  Bellroc𐤊 l 57.kas (@Bellrock157) reported 38 minutes ago

  Launch has been postponed until further notice. We'll keep everyone informed and updated when the KCOM dev team remediate this issue. Do not buy KBROS until further notice. Thank you all for your patience and understanding.

• 
  Error404 (@DawsonsLeftPeg) reported 40 minutes ago

  @jordantyson92 @_kirst99 Everyone switching to tethering their phones for data with KCOM being down is strangling the networks. Spoke with a Three rep via DM massive spike in demand.

• 
  Alan Hemingway (@alanacct) reported 42 minutes ago

  @INDEPENDENT_MG @littlearfer You would have thought they could have come to some agreement to share the underground space. KCOM seem very bad at not facilitating help to other suppliers

• 
  DogeDesigner (@cb_doge) reported 43 minutes ago

  BREAKING: UK telecom regulator Ofcom confirms Starlink is a viable broadband alternative under the UK’s 10 Mbps Broadband USO rules. 🇬🇧 • Ofcom confirmed this directly to UK broadband publication ISPreview. • This means that if affordable Starlink service is available at a property, it may no longer qualify for a USO connection from BT or KCOM. • Some applicants have already been refused a USO connection because Starlink was available. • Back in May, Ofcom said cheaper Starlink plans helped reduce the number of premises without affordable decent broadband to around 4,000. This is good news for Starlink, giving it stronger recognition from the UK regulator as a real broadband solution for remote and underserved areas.

• 
  Paul Reavley (@reavo81) reported 46 minutes ago

  @craigo_28 @Connexin In fairness… I think even KCOM would be down if a car full of drunken criminals had ploughed through their exchange box…

• 
  mark dawson (@dogster24) reported 46 minutes ago from City of Kingston upon Hull, England

  @bbcburnsy kcom didn't do too well in Withernsea with their fibre install , chaos most of the time. There was damage to other services and the paths are worse now than they ever was and for what ? We had plenty of choice off the open reach network ...

• 
  Les (@MartinTwigs68) reported 48 minutes ago

  Kcom broadband has gone down, I ring up and it tells me I'm 172 inline and should use their web page. How f**king ironic

• 
  Lucy 🖤 (@lucyk512) reported 49 minutes ago

  Love it when everything in the house runs through the wifi and then KCom goes down. At this rate we might as well have signed up to get the money for using less electricity because the only thing working is the sodding lamps.

• 
  Viking Photography York (@vikingphotoyork) reported 50 minutes ago

  @Holmes_Rich @KCOMhome There are issues with KCOM at the moment

• 
  Sam Reed (@tehreedy) reported 51 minutes ago

  Hmm @KCOMhome you seem to have members of staff coming down my street telling lies. I’ve just had an argument with someone telling me I haven’t got fibre, but I definitely know I have. It may not be KCOM fibre, but it is Openreach fibre. This feels very misleading to customers

• 
  DaGiNGeR42 🎗🇹🇷 (@DaGiNGeR42) reported 53 minutes ago

  @HULLCITYREFRESH I’d actually say KC sounds the worst out of KC KCOM and MKM. Maybe each name grew on me so it sounds better to me. I just think saying “we’re at the MKM on Saturday” has a nice ring to it

• 
  Joseph daniel foster (@DanielDanny4755) reported 55 minutes ago

  @KCOMhome #KCOM I’m a disabled customer of yours with no mobile & Wi-Fi dependent iPad &a landline I had no Wi-Fi most of the day #HU3WestHull &all your lines to busy( pre-recorded message) I’ve only just found out by accident it is back on - Not Pleased at all KCOM

• 
  Andy (@andyrobertshull) reported 55 minutes ago from City of Kingston upon Hull, England

  @KirstieMAllsopp We had this issue in Hull for a long time as historically we had Hull Telephones that eventually became KCOM. It's only in the last few years when the Government changed the law and we got hundreds of telephone poles from different companies that things have changed!

• 
  ItsJustJosh (@Craucoes) reported 1 hour ago

  @RomeoOscarEcho @declang05 KCOM are a bad company but one of thee best providers in the UK they’re one of limited company’s that provide Full Fibre across the UK. Issue is staff and management there are shocking and don’t care for customers. When I worked there we had 13 mins to take a call or loose pay :/

• 
  soph (@sophgamess) reported 1 hour ago

  I just wanted to play battlefield 1 all day and my internet is still down🫠 ****** Kcom surprise surprise