KCOM Outage Report
Why is my KCOM service not working?
No problems detected
If you are having issues, please submit a report below.
KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of KCOM reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at KCOM. Are you experiencing issues or an outage? Leave a message in the comments section!
Will KCOM compensate me for the outage?
KCOM outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use KCOM and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. KCOM has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by KCOM users through our website.
-
Internet (60%)
-
Wi-fi (20%)
-
Total Blackout (10%)
-
Phone (9%)
-
TV (1%)
Live Outage Map
The most recent KCOM outage reports came from the following cities: Wigan, Kingston upon Hull, Dewsbury, Edinburgh, Manchester, Uxbridge, Basingstoke, London, Derby, Newcastle upon Tyne, Thamesmead, Swindon, Cricklewood, Hayes and Bury.
| City | Problem Type | Report Time |
|---|---|---|
 Wigan |
Internet | |
| Kingston upon Hull |
Wi-fi | |
| Dewsbury |
Internet | |
| Kingston upon Hull |
Wi-fi | |
| Kingston upon Hull |
Internet | |
| Edinburgh |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
KCOM Issues Reports
Latest outage, problems and issue reports in social media:
-
KCOM Care
(@KCOMcare) reported
@em1500uk Hi, I am sorry but KCOM support would not be able to help. You would need to contact the Eclipse support number. I apologise about your wait getting through, however your call will be answered. - Jay
-
Xyte
(@Xyteee) reported
Why do I pay £48 a month for the most unstable broadband connection in the UK. KCOM is probably better than this ****.
-
Steve
(@Steve09425095) reported
@terryf007 @KCOMhome Dl app called inssider look for an empty channel then login to the router go to WiFi channels and change it too what ever channel inssider showing low use. Not that itl help it's the kcom network is utter trash on busy /peak times
-
Tom Broadley
(@TB1777) reported
@RobOz73 @HullTransfers Never beat us at the kcom 😜
-
Phil Rudderforth
(@PhilRudderforth) reported
@bazdjcooper Considering the state of ours Baz, we'll have no room for complaint. Ah well, the egg-chasers will sort the KCOM out in a couple of weeks' time...
-
Bryan MyPersona123
(@MyPersona123) reported
@NorthLincsCNews I'm not happy that you are allowing KCOM into North Lincs to dig up service strips to lay FTTP when @ofcom don't recognise them as a major ISP in England and their packages are expensive and they don't offer an easy switching process like all other ISPs do. Why ?
-
Kathryn Batte
(@KathrynBatte) reported
KCOM wifi deciding to go down before we score really is not the one. But it is 1-0.
-
Brian Lloyd
(@brianlloyd1959) reported
@susannareid100 Beat you to it Susanna! My Mother in law was vaccinated at the Kcom stadium Hull, 2 weeks ago. Great news however, as every shot is another one closer to defeating this awful virus. Up the Tigers!
-
Tom💙
(@tall_n_moody) reported
@DataAugmented Internet connections are far too expensive, where I am there is really only 1 internet company KCOM. The 400 Mbps down, 35 up, unlimited package is £50 a month, yet the 30 Mbps down, 15 Mbps up package is still £40 a month!
-
Jarvo
(@CityView1904) reported
We do have one of the worst pitches now. Is it on purpose? Swear it’s never been this bad at the KCOM before! #hcafc
-
Jord
(@jordhookk) reported
Kcom pitch looks like olivers mount, awful
-
Hull City Aus 🎗️
(@HullCityAFCAus) reported
Never seen the KCOM this boggy before! #hcafc
-
mylz | #RAID
(@mellomylz) reported
@mrandroidgeek @KCOMhome I wouldnt be too happy mate, KCOM is atrocious. My internet has cut out 6 times just today.
-
Chris Tye
(@chris_a_tye) reported
What’s with the pitch at the KCom? I hope this finally puts to bed the old ‘Rugby ruins the pitch’ myth. It!s the worst I’ve ever seen it.
-
Louis Suddaby
(@LouisSuddaby23) reported
Raining cats and dogs at the KCOM. Raining **** on Southampton seemingly #MUNSOU
-
Matthew Langham
(@Matthew_Langham) reported
Interesting to see what role the pitch plays in this game. Never seen it so bad at the KCOM #hcafc
-
Baz Cooper
(@bazdjcooper) reported
@tigerjools60 Wouldn’t be so bad if I was at the KCOM and I could see the game in front of me. We’re still banned.
-
Ian 🏴🇬🇧 🎗
(@igdhu5) reported
Kcom pitch looks poor #hcafc
-
Panny
(@Pannypannypan) reported
**** Argos and **** Hitachi. After a 20 minute wait some guy tried to help me connect the tv to the wifi by telling me to do the things I’d done 10 times, then hung up on me when I told him I live in Hull so my internet provider is KCom.
-
David Windass
(@windassone) reported
@MartinSLewis PLEASE HELP, I am a resident of East Yorkshire who only realistically have one option if KCOM for our broadband and the services is horrendous, how with so much choice nationwide is it allowed to restrict one part of the country, is someone getting rich because of it?
-
Dave H 🎗
(@DaveHCAFC) reported
I know the weather hasn’t been great lately but how bad is the KCOM pitch. #hcafc
-
TigerDor 💙
(@TigerDor) reported
@HullCityAFCAus Me too. Poor penalties tonight. Pitch worst I’ve ever seen at KCOM. Hope we don’t regret not bringing in a striker!
-
Bibhash Dash
(@bibhashdash) reported
Just dropped into single figures on my call queue to Kcom tech support. #OhTheJoy
-
Mattbot
(@En2erTheMattrix) reported
It's just my home because of kcom outage.
-
Fewster V.2021
(@JpFewster) reported
How bloody good is Dan Crowley?! Some lovely football tonight but just breaking down to much where it matters. Has the KCOM pitch ever been in such a state? #hcafc
-
The Red V
(@JustBro69934531) reported
@SeriousAboutRL The discussion is fine but this statement is just crap journalism.. (2020 proved that Super League can thrive in a different arena even if the KCOM Stadium was empty. No one was complaining about the venue as St Helens pipped Wigan)...
-
Baz Cooper
(@bazdjcooper) reported
@1280sue @HDMHullCity I’ll let thee know when I’m inside. Told it’s not the best, but nowhere near as bad as the KCOM. Fine and dry outside.
-
terry flatt
(@terryf007) reported
@KCOMhome Wish we could, but unfortunately kcom wouldnt help us, even in lockdown and covid
-
Chris Green
(@Chris_P_Green) reported
Weather is terrible just like our internet provider @KCOMcare. @Ofcom hope your staying warm by snuggling up with KCOM. #Monopoly
-
Adam Roberts 🇭🇰
(@therobertsadam) reported
@JoshEland @GabrielBaraldi_ It's because KCOM was never nationalised into BT