KCOM Outage Report
Why is my KCOM service not working?
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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of KCOM reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at KCOM. Are you experiencing issues or an outage? Leave a message in the comments section!
Will KCOM compensate me for the outage?
KCOM outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use KCOM and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. KCOM has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by KCOM users through our website.
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Internet (74%)
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Wi-fi (12%)
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Total Blackout (10%)
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TV (2%)
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Phone (2%)
Live Outage Map
The most recent KCOM outage reports came from the following cities: Manchester, Southall, Normanton, Batley, Leeds, Halifax, Newcastle upon Tyne, London, Kingston upon Hull, City of London, Bolton and Reading.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Internet | |
| Southall |
Wi-fi | |
| Normanton |
Total Blackout | |
| Batley |
Internet | |
| Leeds |
Internet | |
| Leeds |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
KCOM Issues Reports
Latest outage, problems and issue reports in social media:
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Big 🎅🏿
(@Begbieeee) reported
@sam_welburn @KCOMhome I still stand on my podium of kcom are crap
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Mattbot
(@En2erTheMattrix) reported
David Cameron better ignore us and stay in my home because of kcom outage.
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Mattbot
(@En2erTheMattrix) reported
Whilst I'm being mad at kcom can I help fml.
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Thomas Reading
(@TAReading21) reported
KCOM 🤝 Friday night internet outage.
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Fresh
(@FreshR6S) reported
@lMiskYl its a KCOM issue?
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Bob Parker
(@parkerrg) reported
Any one having sound and vision problems from KCOM,mine is crap
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Steve
(@Steve09425095) reported
@taff_owst @KCOMhome @Roisindubh7 Thanks I hope so too just fed up of getting put through the ringer with lies from kcom that there are no restrictions etc I've sent them lots of evidence screens of packetloss etc have it logged with customer complaints and pre logged issue with ofcom ready for 8 week deadlock
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Craig Ripley
(@C_Ripley72) reported
@Zonehammer @KCOMhome Yeah its a joke, I cannot play anything online as its too laggy and also cannot download as its way too slow!! Kcom what are you playing at? I've got a 400meg line my speeds are showing 100meg. Why am I paying for this crap service?
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Tom Beer
(@Killertom63) reported
@Eleanor_Hewitt @KCOMcare I'm getting 65ms (Normally have 1ms) ping. 550 Down (Normally 900). 42 Up (Normally 50). I love how they are not even acknowledging these outages! Unprofessional service from Kcom as always.
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Qfiddy
(@_lukebrownz) reported
@sam_welburn @Begbieeee @KCOMhome I assume you’re not on KCOM so I propose we switch homes for a week. Therefore experiencing each other’s broadband service. Then we can come to an actual conclusion.
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Steve
(@Steve09425095) reported
@KCOMhome your expanding adding more to an already over congested network you can't even keep Hull up and running and now you want to expand GREED AND NOTHING MORE dispicable company you are kcom discusting
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David Batte 🎗
(@hullcity_pfa) reported
from
Swanland, England
@KCOMhome @CostaCoffee The Costa app I believe had an update locally and following that the order function is not working and hasn't been for 2 weeks with staff suggesting it's a kcom issue?
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Tesla Model 3 Adventures (with Rich & Sharon)
(@HullTeslaModel3) reported
@effin1233 Almost two hours on hold, and then when I'm almost through, it telling me they've technical problems with their phones! Laughable! Come on @KCOM pull your fingers out.
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chris
(@astra1313) reported
@d1721867183 Only got to steward 1 stand then, keeps costs down. Similar to the decision made by FC at Kcom with north stand, makes perfect business sense.
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ℙℍ𝕀𝕃 ℍ𝔸𝕍𝔼ℝℂℝ𝕆𝔽𝕋
(@Phil_Havercroft) reported
@XMissFuryX @KCOMcare Yup, same here. It's getting ridiculous how KCOM are playing dumb to the issue on here and facebook.
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Sal H
(@sallybrids) reported
@KCOMcare And if the service we pay so much for is rubbish it doesn’t matter does it? We’re completely over a barrel and KCOM carry on taking our money. This is exactly the time we need our internet the most - for work, studying, keeping in touch with people, shopping etc. So frustrating
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Craig Ripley
(@C_Ripley72) reported
@XMissFuryX @KCOMhome So how long do we have to endure this for? Do we get a rebate on the money we pay for a service we are not getting. Kcom why don't you just come out with it and say you are throttling everyone's Internet?
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Andy Medcalf 🎗️
(@AndyMedcalf) reported
In other news, how **** does the KCOM pitch look!? #hcafc
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Taffleberry
(@taff_owst) reported
@Steve09425095 @KCOMhome @Roisindubh7 If you're getting to the slow speed on steam, PSN, Xbox etc then that's been requested OF kcom to try and limit the ridiculous server traffic atm. If you mean generally, are you on fibre or broadband? As my fibre connection, outside of gaming, is absolutely fine.
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David Batte 🎗
(@hullcity_pfa) reported
from
Swanland, England
Has nobody worked on that kcom pitch in the last 2 weeks it looks awful
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saff
(@idi0teque_) reported
bradley won’t let me rename the wifi to kcom to make me feel less homesick what an awful boyfriend
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nicke 🏴👋🏻
(@nicke07092306) reported
@WillHillGaming Hull City to be exact lol been to the kcom before as well but never for a game
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ℙℍ𝕀𝕃 ℍ𝔸𝕍𝔼ℝℂℝ𝕆𝔽𝕋
(@Phil_Havercroft) reported
@wonthisscar @KCOMcare They're playing dumb to the issue, Chris. All gaming services are being throttled by Kcom for some reason at the moment, but on facebook, they're denying it and blaming people downloading Call of Duty updates en-masse. Very annoying, I pay for 400mpbs and expect what I pay for.
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James Willson
(@willsonjamesd) reported
@DanLittle180 @DavidMeyler Kcom do a 900Mbps package now so guessing it is, £79 a month isn’t too bad either
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Ian Money
(@Ian_yorks) reported
from
South Cave, England
@Steve09425095 @seanroyce1 10mbps download and 0.75 mbps upload here thanks to @KCOMhome. Yet the CEO claims that all KCom customers have lightstream, a groundbreaking internet connection. I struggle to do my job from home because of the poor internet.
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toria
(@torialilith) reported
KCOM i am begging u to get your **** together
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Alfie Hordon
(@alfie_hordon) reported
@tjayhearson tell you what heard that kcom craven park ain’t bad
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Sinoc
(@Sinoc229) reported
@SuperBulletWill for some reason there's steamworks checks during loading screens, and since everyone and there mom is downloading cyberpunk it's slowing the whole service down and thus making loading times in Kcom take longer. it's a well made videogame
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Craig Ripley
(@C_Ripley72) reported
@KCOMhome hello kcom, I've noticed for the last couple of days my dl speeds for the Steam platform is terrible. Not even hitting 1meg sec. Are these being throttled? Thanks.
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goldentruetiger
(@goldentruetiger) reported
@bbcburnsy @HumbersideSport too slow, no ideas, no plan b.... sound familiar. It’s Groundhog Day again at the KCom. #hcafc