KCOM Outage Report
Why is my KCOM service not working?
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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of KCOM reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at KCOM. Are you experiencing issues or an outage? Leave a message in the comments section!
Will KCOM compensate me for the outage?
KCOM outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use KCOM and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. KCOM has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by KCOM users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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Phone (9%)
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E-mail (1%)
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TV (1%)
Live Outage Map
The most recent KCOM outage reports came from the following cities: London, Leeds, Normanton, Halifax, Newcastle upon Tyne, Kingston upon Hull, Batley, Southwark, City of London, Waltham, Blackburn, Manchester, Kingston upon Thames, Wigan and Dewsbury.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Leeds |
Wi-fi | |
| Normanton |
Wi-fi | |
| Normanton |
Internet | |
| Normanton |
Wi-fi | |
| Halifax |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
KCOM Issues Reports
Latest outage, problems and issue reports in social media:
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Joe🏴
(@RFCJoeJ) reported
@TheKcomEra So you find the beat photo of the KcOm and the worst of the mad stad
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Steve
(@Steve09425095) reported
@KCOMhome everyone on kcom experiencing the restricted downloads demand a rebate each and every month or it will never get fixed
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l MiskY l
(@lMiskYl) reported
@FreshR6S Kcom has been **** for some known reason tests was showing that I was getting 440 mbps down but was getting 500kbps and I reset everything all my friends have had the same
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Fresh
(@FreshR6S) reported
@lMiskYl its a KCOM issue?
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Harry
(@HarryJeffrey7) reported
@johnnyddavidson never thought i’d have to see my club get humiliated years ago on a screen in a stand of the KCOM
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ℙℍ𝕀𝕃 ℍ𝔸𝕍𝔼ℝℂℝ𝕆𝔽𝕋
(@Phil_Havercroft) reported
@wonthisscar @KCOMcare They're playing dumb to the issue, Chris. All gaming services are being throttled by Kcom for some reason at the moment, but on facebook, they're denying it and blaming people downloading Call of Duty updates en-masse. Very annoying, I pay for 400mpbs and expect what I pay for.
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Big 🎅🏿
(@Begbieeee) reported
@sam_welburn @KCOMhome I still stand on my podium of kcom are crap
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Lee Scott 🎗
(@LeeScott92) reported
So jealous of everyone that’s able to return to watch their clubs this week! I’d give so much to finish work tomorrow night, walk through to lair for a few pints, walk down to the KCOM and freeze my bollocks off. Never gonna take it for granted ever again. One day 🤞#hcafc
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Matt Wilson
(@MWHULL) reported
@KCOMcare can someone help me please? You keep sending bills to my uncles house when KCOM was notified that he had been found dead 17th March shortly after, my sister was then advised the account had been closed down and the nominal amount had been removed from the account?
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Littlerayofsunshine
(@Sam54542076) reported
@MartinSLewis When local businesses are going bust, why are you intent on harming them. I live in Hull and I'm perfectly happy with kcom. We have one of the fastest Internet speeds in the country. Customer service is excellent.
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Taffleberry
(@taff_owst) reported
@Steve09425095 @KCOMhome @Roisindubh7 If you're getting to the slow speed on steam, PSN, Xbox etc then that's been requested OF kcom to try and limit the ridiculous server traffic atm. If you mean generally, are you on fibre or broadband? As my fibre connection, outside of gaming, is absolutely fine.
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Simon Fox
(@FoxyRhino) reported
Just thinking I hope Coote doesn't fall down the slope in the in-goal but then remembered there isn't one at the KCOM
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Ben Guzdek
(@benguzdek) reported
from
City of Kingston upon Hull, England
Without a doubt the most dramatic end to a Grand Final I’ve ever seen. Hardaker misses the conversion to win the game for Wigan, Fages misses his drop-goal to win the game for Saints. But from the rebound, Jack Welsby touches down! The scenes in the KCOM stadium are insane!
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Mattbot
(@En2erTheMattrix) reported
Whilst I'm being mad at kcom can I help fml.
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Craig Ripley
(@C_Ripley72) reported
@KCOMhome hello kcom, I've noticed for the last couple of days my dl speeds for the Steam platform is terrible. Not even hitting 1meg sec. Are these being throttled? Thanks.
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DM
(@davidmanfredi11) reported
The Kcom stadium has never witnessed a game of rugby league like this!!! #superleaguegrandfinal
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Craig Ripley
(@C_Ripley72) reported
@XMissFuryX @KCOMhome So how long do we have to endure this for? Do we get a rebate on the money we pay for a service we are not getting. Kcom why don't you just come out with it and say you are throttling everyone's Internet?
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Ian Money
(@Ian_yorks) reported
from
South Cave, England
@Steve09425095 @seanroyce1 10mbps download and 0.75 mbps upload here thanks to @KCOMhome. Yet the CEO claims that all KCom customers have lightstream, a groundbreaking internet connection. I struggle to do my job from home because of the poor internet.
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debra bedford
(@debrabedford1) reported
@MartinSLewis Hull kcom £53 month really good customer service
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Alfie Hordon
(@alfie_hordon) reported
@tjayhearson tell you what heard that kcom craven park ain’t bad
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Qfiddy
(@_lukebrownz) reported
@sam_welburn @Begbieeee @KCOMhome I assume you’re not on KCOM so I propose we switch homes for a week. Therefore experiencing each other’s broadband service. Then we can come to an actual conclusion.
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James Willson
(@willsonjamesd) reported
@DanLittle180 @DavidMeyler Kcom do a 900Mbps package now so guessing it is, £79 a month isn’t too bad either
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Craig Ripley
(@C_Ripley72) reported
@Zonehammer @KCOMhome Yeah its a joke, I cannot play anything online as its too laggy and also cannot download as its way too slow!! Kcom what are you playing at? I've got a 400meg line my speeds are showing 100meg. Why am I paying for this crap service?
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Ann Godden
(@anngodden) reported
@SolHughesWriter Well, never criticise the 3 Hull MPs for the same thing, because we have a monopoly provider in KCOM.
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nicke 🏴👋🏻
(@nicke07092306) reported
@WillHillGaming Hull City to be exact lol been to the kcom before as well but never for a game
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Kevin Owen
(@newonivek) reported
@G79Rumi @Plusnet Don’t bank on a resolution even if they do finally respond. Cant wait for KCOM to roll out in my area. Plusnet has gone downhill of late despite what they advertise!
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Steve
(@Steve09425095) reported
@KCOMhome your expanding adding more to an already over congested network you can't even keep Hull up and running and now you want to expand GREED AND NOTHING MORE dispicable company you are kcom discusting
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allana ⁷
(@cyphxeryg) reported
BTS, TXT and Enhypen were always a threat to the kcom since they were rookies. dont even ask me why coz it mf shows. and it sucks. tsk.
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David Batte 🎗
(@hullcity_pfa) reported
from
Swanland, England
@KCOMhome @CostaCoffee The Costa app I believe had an update locally and following that the order function is not working and hasn't been for 2 weeks with staff suggesting it's a kcom issue?
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Steve
(@Steve09425095) reported
@taff_owst @KCOMhome @Roisindubh7 Thanks I hope so too just fed up of getting put through the ringer with lies from kcom that there are no restrictions etc I've sent them lots of evidence screens of packetloss etc have it logged with customer complaints and pre logged issue with ofcom ready for 8 week deadlock