KCOM service status: outage reports and connection issues
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Full Outage Map
KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.
Problems in the last 24 hours
The graph below depicts the number of KCOM reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at KCOM. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by KCOM users through our website.
- Internet (55%)
- Wi-fi (37%)
- Total Blackout (8%)
Live Outage Map
The most recent KCOM outage reports came from the following cities: Halifax, Kingston upon Hull, Manchester, Normanton, London, Birmingham, Batley, and Stanmore.
| City | Problem Type | Report Time |
|---|---|---|
 Halifax
|
Wi-fi | 5 minutes ago |
|
Kingston upon Hull
|
Internet | 2 days ago |
|
Halifax
|
Wi-fi | 3 days ago |
|
Manchester
|
Internet | 12 days ago |
|
Normanton
|
Total Blackout | 16 days ago |
|
London
|
Internet | 16 days ago |
Full Outage Map
Community Discussion
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KCOM Issues Reports
Latest outage, problems and issue reports in social media:
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Kris Bean (@kkrrbb76) reported@KCOMhome installed 22 Feb. Remedial work reported to kcom. Wall box hanging off wall , cable loose and untidy, entry point hole for cable about 5 times bigger than the cable. Inspection on 14 April to report the install needs starting again. No further communication. Garbage.
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ItsJustJosh (@Craucoes) reported@RomeoOscarEcho @declang05 KCOM are a bad company but one of thee best providers in the UK they’re one of limited company’s that provide Full Fibre across the UK. Issue is staff and management there are shocking and don’t care for customers. When I worked there we had 13 mins to take a call or loose pay :/
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Mike Horsfield (@MikeHorsfield1) reported@peter_levy Hi Peter, just received message from Kcom, 12 hours after internet restored. Not about having no internet, can do other things, it’s about the appalling service and No communication from them. Are they on your show tonight
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Rosemary Pearman nee Bakes (@butchsekab) reported@KCOMhome My phone line is not working. My service charge is only £22.98 per month. I have an outstanding balance of £0.00. My last bill date was 15th January 2023. I'm paid monthly and my next payment's due 7th Feb and my next Kcom payment will be on or around the 7th.
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Error404 (@DawsonsLeftPeg) reported@jordantyson92 @_kirst99 Everyone switching to tethering their phones for data with KCOM being down is strangling the networks. Spoke with a Three rep via DM massive spike in demand.
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Chris Shaw (@s14awy) reported@KCOMhome I have to say the service and response times from KCOM are well below standard and what should be expected. Every day this week my Internet is for 5 to 6 hours. Engineer is now due tomorrow. How do I claim compensation /good will refund for the poor service to date please?
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Michael (@MikeeP1981) reportedDon’t realise how much doesn’t work these days when internet goes down Ring doorbell Sky Q Streaming Alexa Lights and Plugs Heating Not ideal when #Disabled and rely on it …. Been over 4 hours #Kcom
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Becky 🐝 (@Beccaa_Booo) reportedSo KCom is down for us at work, so we can’t access the server, phones are down both internal or external, and we’re driving each other batty. Told it will be perhaps an hour 🙃
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Vennie (@Vennie2691) reported@KCOMhome what is the matter with KCOM AGAIN? MY 200 / 75 MBS service is SO slow I can't even run a speed test!
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Tesla Owners Silicon Valley (@teslaownersSV) reportedBREAKING: Starlink has received another major regulatory win in the UK. 🇬🇧 The UK's communications regulator, Ofcom, has confirmed that Starlink qualifies as a viable broadband alternative under the country's 10 Mbps Broadband USO rules. • Confirmation provided directly to ISPreview • Properties with affordable Starlink access may no longer be eligible for a USO connection from BT or KCOM • Some USO requests have already been declined because Starlink service was available • Ofcom previously said lower-cost Starlink plans reduced the number of underserved premises to around 4,000 The decision further reinforces Starlink's role as a trusted broadband option for rural and hard-to-reach communities.
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Chris Davis (@CornHoleDavis) reportedThe @The1904Club is a good listen but @bbcburnsy can you get Kcom to come down and sort your internet out? You're massively delayed and your voice keeps dropping out.
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Tony Roe P/F 🐯 (@RomeoOscarEcho) reported@PhilGraham19 Thanks Phil. We're going to leave this kcom shyte Internet service.
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sue york (wright) (@lilminx1966) reported@KCOMhome Hope we are getting a refund for the outage I pay nearly 70 pound a month and had no internet for 8 hours so far not good enough @kcom
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Silver Humber (@SilverHumber) reported@KCOMhome My Lightstream internet is still down despite multiple reboots. What's up KCom?
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Patrice (@Patrice_Supply) reported@pdaantizio @halfironmum We're all EE in this house and the WiFi is KCOM. I don't know if it was Internet based or network based.
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Phil Bagwell (@SupernovaPhil88) reportedGod help KCOM, Internet is about to go down ten fold in HU3, 4, 5 and 6
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Les (@MartinTwigs68) reportedKcom broadband has gone down, I ring up and it tells me I'm 172 inline and should use their web page. How f**king ironic
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Adam 🐯 🌿 (@AlterAdam89) reported@lilminx1966 @KCOMhome @Kcom Contract states 14 days without service and you will be compensated.
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Rune (@Rune_Norule) reportedbruh i just wanted to come on and see what’s going on for kcom but damn nvr mindddd
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Jon Kirby (@JonKirby1974) reportedHey @kcomhome and @kcom, just to let you know that any hours I lose from being unable to work from home I'll be invoicing you direct for it to be reimbursed. You charge some of the highest rates in the country for your broadband and its piss poor along with your customer service
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Mihu Nowak (@Mihu_Nowak) reported@KCOMhome Really??? No duh, current KCOM service it’s in 99.3% so ******🤮🤕I'm curious if I’m able to apply to a tribunal🤔
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lin 💥 (@HWNGKKYU) reported@yeojuromi IM EATING THIS YEARS KCOM SO BAD I JUST REALIZED THERES HRTZ WAV KICKFLIP PRODUCE 101 TOO
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hc (@indianasc0nes) reported@steviee_p @PollardRach But whether it’s the only provider or not, if the service is ****, it’s ****. I lived in hull for 3 years and knew tonnes of people on it (50+) and every single person had a bad experience. You could say the same about reviews for every company but none are as bad as Kcom
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Paul Reavley (@reavo81) reported@craigo_28 @Connexin In fairness… I think even KCOM would be down if a car full of drunken criminals had ploughed through their exchange box…
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Dan (@danjsansam) reportedKcom going down again early???
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tils🧡🖤 (@T1LLYYYYY_) reportedlove kcom going down every 2-3 business days
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Paul B (@paulbowler60) reported@RobBfromDerby @KEdge23 Ha. Even if number 1 was a thing, having moved from Derbyshire for work, I still wouldn’t get a decent Wi-Fi signal from the wonderful KCom of Hull 😬
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Nathan Spencer (@_Nathan_Spencer) reportedLove it when kcom goes down mid fifa game
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Tony Roe.🐯🧡 (@RomeoOscarEcho) reported@RadioHumberside Too little to late kcom..Uve acted like a cartel in Hull.. Good riddance to ur network..
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Ryan Beeley (@RazzaB3) reported@KCOMhome is kcom down can't get online and same for some friends around east hull