KCOM Outage

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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

KCOM problems in the last 24 hours

The following chart shows the number of reports that we have received about KCOM by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

KCOM Outage Chart 05/25/2022 23:05

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Most Reported Problems:

  • Internet 67.15% Internet
  • Wi-fi 16.08% Wi-fi
  • Total Blackout 8.46% Total Blackout
  • E-mail 6.38% E-mail
  • Phone 1.46% Phone
  • TV .46% TV

KCOM Outage Map

The most recent outage reports and issues originated from Kingston upon Hull, London, Glasgow, Manchester, Sheffield, Barnsley, Leeds, Oldham, Nottingham, Beverley, Edinburgh, City of Westminster, Birmingham, Bradford and Hampstead.

United KingdomKingston upon Hull Internet
United KingdomLondon Internet
United KingdomGlasgow Internet
United KingdomKingston upon Hull E-mail
United KingdomLondon Internet
United KingdomManchester Internet

KCOM Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

KCOM Issues Reports

Latest outage, problems and issue reports in social media:
  • stormy_uk stormyuk (@stormy_uk) reported

    @paulnickersonuk @KCOMhome Good speed and service, terrible pricing is how I have a love hate relationship with KCOM.

  • Chris_P_Green Chris Green (@Chris_P_Green) reported

    @DianaJohnsonMP Another example of @KCOMcare monopoly at work, and we wonder why other Internet Service providers won't come to Hull. KCOM could and should allow other providers to use their network but money speaks volumes and they don't....

  • Emma_Crxssing Emma ⭐️⭐️💙🇺🇦 (@Emma_Crxssing) reported

    @DianaJohnsonMP It’s about time we had more choice of internet in the city. No Sky or BT internet allowed which would be cheaper and more reliable than rip off KCOM. Kcom always cuts off and drops reliability in peak hours. Customer service is terrible too

  • proctorstudio Richard Proctor (@proctorstudio) reported

    @LukeORiche My computer knowledge was hammered out on the anvil of Dell, but this is a hosting software problem not accessible by me. A combination of KCOM, Nasstar and Eclipse. And they seem to have taken the weekend off.

  • En2erTheMattrix Mattbot (@En2erTheMattrix) reported

    Sat at no mans sky on just my home because of kcom outage.

  • spencer68 Spencer Dixon (@spencer68) reported

    @Nasstar We're a former KCom and now Nasstar customer. Our MPLS network has been up & down since 3am this morning. Your service levels are shockingly bad. Extremely difficult to get hold of anyone. No information what's going on. No indication its even being look at!

  • GGX_RazorzYT ggxrazorz (@GGX_RazorzYT) reported

    Kcom you are the worst ISP in existance

  • dave_olsen16 Dave Olsen (@dave_olsen16) reported

    @michaeltriffitt @Invisiblebear84 @MickCordukes Completely agree we should move to standing behind goals but this particular occasion is down to the stupid idea of holding playoff finals at 5th and 6th tier grounds - either switch back to Wembley or hold them at larger stadiums in the area (Elland Road/KCOM/Riverside)

  • olivianamak livvy (@olivianamak) reported

    @KCOMhome hello kcom i know you dont care but my staff and i are suffering extreme verbal abuse because you have failed to fix out internet in nearly 3 weeks. Most terrible internet company ever.

  • jo12525637 Bryan Jones (@jo12525637) reported

    @KCOMhome well, very poor first impression of KCOM. Install day and no internet. Frustratingly, they knew there was an issue a week and a half ago and neither told me or sorted it. I now have a new box with flashing lights that does nothing.

  • DanFord1986 Dan Ford (@DanFord1986) reported

    @Haths51 @RSGreen1983 @hulllive Everybody uses the open reach network and is doing fine, so why cant kcom dhare the use of the lines they have? Because it would open up real competition, not these WISPS. Real competition that would drive down prices. Hell, it would also gice us another option to sky!

  • DanFord1986 Dan Ford (@DanFord1986) reported

    @Haths51 @RSGreen1983 @hulllive They didn't do it because Kcom or KC as it was at the time priced it so high for rental that it wouldnt have been a viable option to come to hull. Why would you charge a customer £30 a month when as a ratio its costing £50 a month to supply that customer? Its not viable.

  • DanFord1986 Dan Ford (@DanFord1986) reported

    @Haths51 @RSGreen1983 @hulllive Why would you put infrastructure in without knowing you have a viable customer base 1st? That was the whole point of them approaching KCOM to rent out some of its capacity. Yes it would cost a lot, no denying that but you can't tell me it wouldnt be made back.

  • DanFord1986 Dan Ford (@DanFord1986) reported

    @Haths51 @RSGreen1983 @hulllive BT/Virgin TRIED to rent kcom lines to offer the city more options years back. Kcom offered an extortionate deal. Thats how they got round an investigation by the Communications Ombudsman. Its not viable for them to put in infrastructure without the customer base already there.

  • KCOMhome KCOM (@KCOMhome) reported

    @philwalsh4eyes I'm sorry to hear about your problem with your kcom lightstream connection. if you private message us we can do some check with you

  • Jomeimei421 🌻mei | 🐇🐺🦌 propaganda (@Jomeimei421) reported

    so today I learned that ORV is getting short stories after the reserialization of World After the Fall I want to see the post epilogue REAL BAD but I think realistically, the short stories will probably be character vignettes of KCom during the events of ORV

  • craigpullman craig w pullman (@craigpullman) reported from City of Kingston upon Hull, England

    @emerald1910 Kcom fined me £120 for missing an appointment I never had in January (theft as far as I'm concerned!) and they've only just (last week) credited my account but not returned it! Taking liberty's is an understatement! 🙄

  • man0633 Michael Norfolk (@man0633) reported

    @KCOMhome for the past 5 months i have called you frequently as i am yet to have my billing set up after moving house. Why can’t you deal with this. I have been a KCOM. Customer for over 30 years. All i did was move to a new house. I have not had this with any other utility

  • AloisaTrancyy Dakota 🏳️‍⚧️ (@AloisaTrancyy) reported

    KCOM internet going down at the stroke of midnight like a bad modern rendition of A Christmas Carol…

  • ThatjamieT Jamie Turnbull (@ThatjamieT) reported

    @bet365 You missed never winning at the KCOM/MKM stadium.

  • Stef_Walton Stef Walton (@Stef_Walton) reported

    This has been going on for at least a year on/off after I lost the will to live with the issue. Someone there somewhere must be able to sort their system out for something so bloody simple. This @kcom email address has been in use for 26 years. Craziness

  • OptimisticLyon Prof. Sir SL. Backing Boris (@OptimisticLyon) reported

    @Frankel001 @tim_urbancrap @Kevin_Maguire To get full fibre FTTP no one can really compete with KCom at present especially if like some you want a landline phone. KCom are going VOIP in the near future and binning copper wire altogether. There is also the fact the office is based in Hull if you have problems.

  • Trockay_ tom (@Trockay_) reported

    @Ginge Get yourself down to the KCOM where proper footballs played💯

  • YUJlHWANG YUJI (@YUJlHWANG) reported

    kcom is so mid… it was ruined by groups of stupid people

  • En2erTheMattrix Mattbot (@En2erTheMattrix) reported

    Bought a car and Sunday big weekend tickets not a parking space why are people mad at kcom can I help fml.

  • Thelikesofhull “The likes of Hull City” blog (@Thelikesofhull) reported

    @SATiger75 Yeh the fans were good. “Your support is ******* ****” sang the millwall fans who brought 350 to the kcom, average the same as us this season whilst chasing the play offs and forgot to sing first half…

  • ClubHein ClubHein (@ClubHein) reported

    @quarantiern Yes (ignoring the absolutely terrible game at the KCOM in October)

  • Old_GrandpaJoe Old Grandpa Joe — Joe Collins (@Old_GrandpaJoe) reported

    @lukeOT92 My last two tweets will tell you that I agree with you Luke, Elder looks identical to Greaves, our stadium is still called the KCOM and our second goal scorer vs Cardiff was Lewis Coyle, not Lewie. Terrible

  • jamesewoods James W (@jamesewoods) reported

    @dylanbeattie @pete_codes Hull, UK. KCOM @KCOMhome have the monopoly here and there are no BT/Openreach lines, so residents only have the option of paying extortionate prices with KCOM or use a 4G/5G solution.

  • VillageVeganUK FriendlyVillageVegan #WestmonsterMustFall (@VillageVeganUK) reported

    @Bakedbe51247544 @KCOMhome Go to Pure, I've switched to them from KCom in 2017 never had a problem with them. Much cheaper than KCom and it's the same fibre line.