KCOM Outage Report
Why is my KCOM service not working?
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If you are having issues, please submit a report below.
KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of KCOM reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at KCOM. Are you experiencing issues or an outage? Leave a message in the comments section!
Will KCOM compensate me for the outage?
KCOM outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use KCOM and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. KCOM has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by KCOM users through our website.
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Internet (60%)
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Wi-fi (19%)
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Total Blackout (10%)
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Phone (9%)
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E-mail (1%)
Live Outage Map
The most recent KCOM outage reports came from the following cities: Kingston upon Hull, Batley, City of London, London, Waltham, Blackburn, Normanton, Halifax, Leeds, Manchester, Kingston upon Thames, Wigan, Dewsbury, Edinburgh and Uxbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Kingston upon Hull |
Internet | |
| Batley |
Internet | |
| City of London |
Wi-fi | |
| London |
Internet | |
| Waltham |
Internet | |
| Blackburn |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
KCOM Issues Reports
Latest outage, problems and issue reports in social media:
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The Early Tigers
(@TigersEarly) reported
@1904Irrelevants where Kcom is now down Carr Lane
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Ofcom
(@Ofcom) reported
@domhall @gwobek @domhall Hi Dominic, regarding landline provision, BT and KCOM are the only providers in the UK that are required to provide a service upon request. They should advise if this can be provided.
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Hannah
(@orangarnold) reported
@AAEmmerson @miss_s_b I'm with KCOM (living in Hull problems) but have been mildly curious
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Brian M A
(@brianma68) reported
@KCOM why are my down load speeds so low?
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KCOM
(@KCOMhome) reported
@JanieSu Hi Jane, we aren't blocking the CO-OP bank website. This is an offnet issue and not specific to KCOM. Rest assured, this is actively being investigated.
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mark
(@markcoops23) reported
@KCOMhome To be fair to kcom I can’t complain for their service and customer service but I would@like existing long time customers to be offered deals like this every now and again. Show to Christmas love to your original customers
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CHRIS RAILTON
(@railton42) reported
@bbcburnsy morning David, on behalf of many residents on Victoria Dock, would it be possible for your team to contact Kcom, and ask the “men in suits” why we still haven’t got a Landline, been down since Boxing Day! Absolutely vital for some! Ta!
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Mags
(@MrsMags_C) reported
@KCOMcare I am having the same issue. Can’t get onto @CooperativeBank website using KCom wifi. I used to be able to so something seems to have happened in the last few days….
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KCOM Care
(@KCOMcare) reported
@MrsMags_C @CooperativeBank This has been confirmed as an issue, not just isolated to KCOM but one that is also affecting other providers such as BT, SKY we have been informed there is an issue with the third party who manages the routing to The CO-OP Banks website, this company is actively investigating.
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Jane Shaw
(@JanieSu) reported
@CooperativeBank hi I live in Hull and there seems to be a problem at the moment with being able to connect to Internet banking via KCom which is our only available service provider here. I know several friends are having the same issue. I've contacted KCom are you able to help.
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kim brooks
(@k_brooks61) reported
@KCOMcare there is an issue with kcom customers logging into the co op bank mobile app on WiFi ! This is verified by Co op bank Twitter account - is this being resolved ?
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Pete Beaumont
(@PeteBeaumont8) reported
@Damo17hullfc Shocker you chose Kcom it’s not a bad stadium but it’s not the best. And Donny wow not at all.
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Royal Bridlington
(@royalhotelbrid) reported
"@kcom is there a problem with your website ..been trying to get on there for last hour"
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Kai Green
(@bipolarminddrop) reported
@KCOMhome currently getting 10mbps download speeds and ping of 40ms+ ping to any server, including the KCOM servers that usually have 1ms ping. Have full upload speed, however. Is there an issue on your end?
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James Bennett
(@JBennett360) reported
KCOM fibre has generally been a good product. However, this service you provide now is not the service we once had. Prices have gone up and service quality has gone down.
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Kane Fulton
(@KaneFulton) reported
@stuartjpage @WeAreOpenreach @NOW I was very patient with the advisor who was friendly, so I agreed to try a new microfilter first. I was less impressed with her 'If it's not the microfilter then I dunno what the problem is' line! Kcom customers don't know how good they have it.
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Mike Bowman
(@mikebowman999) reported
@patrickbryant32 @CooperativeBank Patrick, if you are still having problems, there is a work round. If you instal VPN software then Coop Bank website and app will not realize you are on Sky, Virgin, BT, or KCOM etc. I just did it myself and it worked a treat. Express VPN has a 30 day money back guarantee!
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Kyle Booth
(@KyleBooth101) reported
@Everton Worst support to come to the KCOM this season, easily
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Gasmaned1957
(@EnergasLtd) reported
@CooperativeBank So your issue must be affecting KCOM in Hull ?
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FirTreeFox
(@foxxfir) reported
Wtf is wrong with my internet @kcom
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Hoppers
(@HoppersHopkins) reported
@mkmbs I'd bring my 7 year old exiled Tiger who still hasn't been to the KCOM for a game, it's tough being a junior City supporter down South, poor kid gets grief from Gillingham youth and plastic Spurs kiddos!
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Laurence Howe
(@Laurenc53826262) reported
@CooperativeBank My problem was that the KCOM DNS was unable to locate the Co-operative bank. I have switched to using VPN and that has sorted the problem.
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Cllr Fareham
(@CllrFareham) reported
from
City of Kingston upon Hull, England
@ceeing42 I assume this was before Kcom. Yes I significantly disagreed with much of the programme - kids in a sweet shop - but some good was done. The irony of our revenue support being imperilled because we had piles of money we hadn’t sought was not lost on me
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Kyle Booth
(@KyleBooth101) reported
@Everton Worst support to coke to the KCOM this season
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Ally
(@Ally_Moments) reported
@KCOMcare I downloaded the Kcom app today and it won't go past the login screen. A company whose sole purpose is communication and you can't make your app work?
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J Carney
(@FabledGold) reported
@dazzahatty @KCOMhome @CrowleLights It's down for many of us. It's not your issue, it's theirs somewhere in the network. Just started having problems 15mins ago and now no internet at all. A site showing reports of problems shows a spike for Kcom in the last half hour.
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The Co-operative Bank UK
(@CooperativeBank) reported
@KeithHornsby Hi Keith, I'm sorry for the trouble you've had accessing the app using your wifi. Some customers have experienced the same issue who hold their broadband with Kcom so it does look like an issue their end. However, our IT team have also been made aware. - Chris
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KCOM Care
(@KCOMcare) reported
@k_brooks61 This has been confirmed as an issue, not just isolated to KCOM but one that is also affecting other providers such as BT, SKY we have been informed there is an issue with the third party who manages the routing to The CO-OP Banks website, this company is actively investigating.
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Mattbot
(@En2erTheMattrix) reported
Ive found 3 baby spiders in my home because of kcom outage.
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The Co-operative Bank UK
(@CooperativeBank) reported
@pvbsc1 We're aware of an issue with a third party who manages the internet traffic routing for some UK internet and mobile providers. It's affecting several, for example, BT, SKY, KCOM and EE. I want to assure you we're working with the third party to resolve as quickly as possible. 1/2