KCOM Outage

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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

 No problems detected at KCOM

KCOM problems in the last 24 hours

KCOM Outage Chart

At the moment, we haven't detected any problems at KCOM. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Total Blackout

KCOM Outage Map

The most recent outage reports and issues originated from Nottingham, Kingston upon Hull, London, Birmingham, Exmouth, Upton upon Severn, North Ferriby, Havering atte Bower, Golders Green, Wandsworth, City of Westminster, Harrow, Loughton and Hackney.

Nottingham Wi-fi
Kingston upon Hull Internet
London Wi-fi
Kingston upon Hull Internet
Nottingham Internet
Birmingham Total Blackout

KCOM Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

KCOM Issues Reports

Latest outage, problems and issue reports in social media:
  • eyorksbirder mike wirth (@eyorksbirder) reported

    @KCOMhome the Kcom home mobile app has stopped working on my phone, so I deleted it but now I can’t find it to download again on either the apps site or Kcom discover web page, can you help please. I have a iPhone. Thanks.

  • BenF29 Ben (@BenF29) reported

    @seanroyce1 @Beerd_AF Kcom providing the only broadband to the area. Ultra fast fibre optic that's can support Netflix on the TV and two mobile phones updating on their largest (overpriced) package. Anywhere else in the country you pay £50 and you get a tv package.

  • JontyColman Jonty Colman (@JontyColman) reported

    Quite the first half at the KCOM Stadium by all accounts. #hcafc’s under-23s 3-1 down against Sheffield Wednesday and down to 10 men after Will Mannion was sent off. Rob Guilfoyle on the scoresheet for Jon Beale’s side whilst Fernando Forestieri scored a penalty for #SWFC.

  • En2erTheMattrix Mattbot (@En2erTheMattrix) reported


  • CllrFareham Cllr John Fareham (@CllrFareham) reported

    @itsme1976again @cannyhilltweets @seanroyce1 @nicknottz @HerMummy For that matter still waiting for @seanroyce1 to explain why KCom is indeed a monopoly and what they are doing to help open up the market and prove us wrong. Which should not be taken as meaning I am anti Kcom incidentally.

  • Uzzell01 John Uzzell (@Uzzell01) reported

    @anlabyandy @timoliver1 It was an honour to get in the competition but we were shit in it. We are different, because we have last 12k fans, they haven't. It has been a miserable time at the KCOM for a while. At least I get in on time now

  • codepenhull CodePen Hull (@codepenhull) reported

    Hard to complain about the internet service in Hull! #KCOM

  • HawkEditorial Sam @ Hawk Editorial (@HawkEditorial) reported

    @bbcburnsy I had business Buzz Lightyear (fibre to the home) installed shortly after moving to Burstwick in 2016. It did cost me a king's ransom, and I'll also add that KCOM's standard routers aren't great. After buying a better one I've never had a dropout, easily over 230Mbps.

  • JpjwDeaw Paul Wall (@JpjwDeaw) reported

    @kay_1773 @BBCRoryCJ @KCOMhome @Ofcom All you would have definitely got would be crap ADSL from other ISP’s down KCOM’s lines.

  • JpjwDeaw Paul Wall (@JpjwDeaw) reported

    @kay_1773 @BBCRoryCJ @KCOMhome @Ofcom But you have no idea if that Fibre option would even be there! So again. KCOM 40Mbps+ Or crap ADSL

  • JpjwDeaw Paul Wall (@JpjwDeaw) reported

    @kay_1773 @BBCRoryCJ @KCOMhome @Ofcom So they would use KCOM ADSL lines and the crap speeds/service with them.

  • kay_1773 Kay (@kay_1773) reported

    @JpjwDeaw @BBCRoryCJ @KCOMhome @Ofcom If you want usable speeds you need fibre, so need to keep badgering KCOM to give you it. That's what I did. I wasn't happy with my service, I wanted fibre, they said all of Hull would have it by a certain date and they failed to deliver on that promise. I held them to that.

  • JpjwDeaw Paul Wall (@JpjwDeaw) reported

    @kay_1773 @BBCRoryCJ @KCOMhome @Ofcom Yet both are huge housing estates with poor speeds. BT, etc would use KCOM’s exchanges. Like I said give me usable speeds instead of others.

  • Beebo48240471 common working man (@Beebo48240471) reported

    @SkyNews Else to go with as they overcharge other companies wanting to offer services, because they own the phone lines. Here in Hull, customers are prisoners to kcom. It’s a terrible service, and if you dare ring and complain, your service suddenly gets a whole lot worse.

  • Beebo48240471 common working man (@Beebo48240471) reported

    @SkyNews Yes and it’s always going offline, breaking down for days, sometimes weeks, before it’s back online. Residents and businesses here have abandoned com over this, and, their over pricing of services. Hull has its own phone exchange, kcom owns it and has a monopoly as there’s no one

  • Roamtherange87 Ollie (@Roamtherange87) reported

    @kay_1773 @MMcminty @SkyNews Like I said, I understand the point but I wouldn't trade it for any of the other providers. KCOM is the best by a long way IMO. Check reviews online for Sky, BT, Virgin etc. They all have extremely poor reviews and customer satisfaction.

  • Roamtherange87 Ollie (@Roamtherange87) reported

    @kay_1773 @MMcminty @SkyNews I get what your saying but even with the monopoly or KCOM, the service they provide with fibre connectivity is exceptional. Be careful what you wish for.

  • kay_1773 Kay (@kay_1773) reported

    @MMcminty @SkyNews I’m 46 and have been a KCOM customer for decades, I’ve only had fibre for a few months. The speed is nothing to do with it, it really is about not having choice.

  • sparkyhullfc mark hughes (@sparkyhullfc) reported

    @peter_levy I'm very happy with kcom. My brother lives near Sheffield and has swapped a few internet providers many times due to poor connections and download speeds

  • _MINYE0N ᴍɪɴ ʏᴇᴏɴ (@_MINYE0N) reported

    @Iuclifer He basically called the kcom "the bare minimum" while he still can't pose his model and fix his hairline.. yeesh

  • _MINYE0N ᴍɪɴ ʏᴇᴏɴ (@_MINYE0N) reported

    @PRADAXBABY He came for the whole kcom, which is a very bad idea :)

  • MY0UIMILLIE Spoopy mills 👻 (@MY0UIMILLIE) reported

    Don’t say the kcom does the bare minimum when people are working their ass off, promoting their albums, videos, etc. Your shit is ugly asf and it’s the hard truth sorry boo! Don’t come for peoples work when yours look like something from a Chuck E. Cheese prize store!

  • kayzzu rosie (@kayzzu) reported

    point is, don’t come for the kcom when you can barely pose, and all you use is the noise filter on photoshop, we do the bare minimum while you’re one of the laziest people in the uv who sucks up to anyone big, julian you’re really irritating me

  • Y00NJIII min yoonji (@Y00NJIII) reported

    @JulianDragun i get it. you're jealous I'm pretty and you're not. but what you don't do is be rude to someone because they're prettier than you! stop being so obsessed and admit the fact that the kcom is talented. Anyways lol move your face down a bit love you.

  • LEEH337 Sicknote337 🇬🇧 (@LEEH337) reported

    @KCOMcare Can you supply a KCOM customer wifi hotspot map please.

  • davidwheldrake Dave Wheldrake (@davidwheldrake) reported

    I think one thing today showed, is what crap home support we've got Fair play to the Terriers fans & how much noise they made.. unlike our morgue-like atmosphere at the KCOM, where our fans sit there moaning like third rate wannabe pundits, instead of backing the team! #hcafc

  • En2erTheMattrix Mattbot (@En2erTheMattrix) reported

    Kcom wifi is actual shit. I got Sunday but.

  • _GeorgeSmith99 George Smith (@_GeorgeSmith99) reported

    Garry Monk makes three changes to the side that was beaten 1-0 by Hull City on Tuesday. In come Pelupessy, Luongo and Fletcher, who missed the trip to the KCOM with an ankle problem, meaning Hutchinson, Nuhiu and Winnall drop out. #SWFC

  • earthien1 paul russell (@earthien1) reported


  • env200adventure e-NV200 Adventures(Now With Extra Added Rapidgate) (@env200adventure) reported

    @MeehanMedia @broadbandchoice @KCOMhome We pull 100Mbps, but presumably the 87 Mbps figure quoted must be an average of different "packages". We used to have the one of the worst internet providers in the country, and now we have the best. Great investment by KCOM.

  • Stephen_Page Stephen Page (@Stephen_Page) reported

    @KCOMhome @broadbandchoice @HullMinster @BurtonConstable @C4DIHull @KieronSFF @TommyCoyle89 @FFCommunity_ I regularly get 400 mbps, unlimited download ar the same price I was paying before. Whilst I absolutely agree with the principle and comments about more choice required, I have no complaints at all about KCOM or their service.

  • StatnWald Muppet (@StatnWald) reported

    @BBCWatchdog With regards your ISP league you knocked back the KCOM question but when NON of the top 6 are available to you because of the KCOM monopoly your not really helping all of your viewers. Poor effort

  • HollieCWard85 Hollie Ward (@HollieCWard85) reported

    @BBCWatchdog @Mattallwright @stephbreakfast @FoxNikkiFox #bestorworse kcom definitely the worst... in Hull and parts of East Riding area, this is the only provider youre allowed. I'd love Sky but cant due to the restrictions Kcom is allowed to get away with. Instead I have to use an ee portable router as more reliable.

  • timclark59 tim clark (@timclark59) reported

    Very low key stuff at the KCOM City look better of two bang average teams Centre forward a huge problem for #hcafc need to pep it up 2nd half.

  • chotwts 𝙠𝙖𝙩𝙚 (@chotwts) reported

    i've always believed in the saying that nobody gets poor by giving so that's kinda my reason why i always give out smth bc i know the struggle of not having merch that a simple printed pic can make me happy. sobrang saya na normalized siya sa ph kcom huhu pls sobrang saya

  • Killertom63 Tom Beer (@Killertom63) reported

    @KCOMhome I download, it goes "network error" My internet goes from 900Mbps to 1Mbps. A speedtest to Kcom shows I'm getting 900 between kcom and myself. But a speed test to ANY other server I get 1Mbps. On top of that, websites do not load. So with that information, it's the gateway @ kcom

  • PARKB0RA BORA (@PARKB0RA) reported

    @KUVSHOULDQUIT @kayzzu @SOLARISE_CE and youre so obsessed with being in my mentions! youre not considered in the kcom until you guys get your shit together, bye.

  • AntonyShadow Antony (@AntonyShadow) reported

    @UpfrontBowl62 @ItsViolq That’s when trying to connect it to the 5G network so standard KCOM WiFi it is

  • En2erTheMattrix Mattbot (@En2erTheMattrix) reported

    Whilst I'm being mad at kcom can I help fml.

  • En2erTheMattrix Mattbot (@En2erTheMattrix) reported

    Just seen a woman in a scottish accent for most of y not because of kcom outage.

  • ArcticReviews Andy P (@ArcticReviews) reported

    Tell you one thing, bet it's not a problem getting a parking space outside the KCOM .

  • w_lly15 @w_lly15 (@w_lly15) reported

    @AlisonS12416787 I think you might find that a major cable has been cut in half by third party. This could be the cause of the problem. So not the fault of KCOM

  • En2erTheMattrix Mattbot (@En2erTheMattrix) reported

    6 months of fun so far away that's why y not because of kcom outage.

  • AlisonS12416787 Alison Smith (@AlisonS12416787) reported

    KCom please sort out the frigging internet in west Hull it’s gone down again sick of this 😂

  • Quardell Quardell (@Quardell) reported

    *passes time by shit talking skateboarders outside of kcom*

  • Godfrey_Holmes GodfreyHolmes (@Godfrey_Holmes) reported


  • chrislodgehull chris lodge (@chrislodgehull) reported

    @MeehanMedia @bbcburnsy KCOM care so much for the local community the provide first rate customer service and competitive price. No wait, they do neither of those things.

  • En2erTheMattrix Mattbot (@En2erTheMattrix) reported

    70 so i spent 2 hours on no mans sky on just my home because of kcom outage.

  • BenDinnery Ben Dinnery (@BenDinnery) reported

    Aarons left the KCOM with his left ankle in a protective boot, but hopeful it was just a precautionary measure. Still hard to see him making GW5 at this stage, although tests continue. AWB is an ongoing back issue which is being managed - I'd be surprised if he didn't male it.

  • zigzagtoes zigzagtoes (@zigzagtoes) reported

    Never thought landline calls would venture into expensive territory. From november @KCOMhome will charge a setup fee (23p) and then 15p/min for calls to other local/national numbers. So a 5min landline call on kcom will be 98p Same call on three mobile (if no allowance) 15p 1/2

  • TigerDor TigerDor (@TigerDor) reported

    @MattFrampton @Jarvinhio @Uzzell01 @bransholmetiger @LemonKid1978 @bbcburnsy Us too and I agree queues not as bad for AWAY fabs but seen similar as KCOM for home fans. Also car parking at away grounds is generally sane but they do tend to close roads during matches or events.

  • Jarvinhio Steve J (@Jarvinhio) reported

    @MattFrampton @Uzzell01 @bransholmetiger @LemonKid1978 @TigerDor @bbcburnsy Not defending the queue whatsoever as I know it's problematic and slow. But, what I will say is last night you has thousands of fans who had never even been to the KCOM before. In front of me I had a team of 8 children all trying to scan a4 pieces of paper, that was an issue

  • TRBKyle TRB Kyle (@TRBKyle) reported

    @KCOMhome @KCOMcare the internet has been down for 40 minutes now & your website says " may take up to 15 minutes" When will my internet be back on (HU9) #KCOM #Hull I'm not paying my bill if this is not resolved!!

  • andyrobertshull Andy Roberts (@andyrobertshull) reported

    @Whiting9 @BadlyDrawnJon Bigger crowd at Wembley I know but people still getting in 15 minutes after kick off on Saturday. I got to KCOM just after 7 and got in no problem. The bigger concern is if the crowds do return then the concourse kiosks cannot cope at half time!

  • davidwheldrake Dave Wheldrake (@davidwheldrake) reported

    Big queues down Walton Street tonight for the carpark. I wonder if they've only got one entrance open. By the amount of traffic about... I'm expecting 50000 at the KCOM tonight. 😂

  • HomesteadLake13 Homestead Lake (@HomesteadLake13) reported

    @StagecoachEMid I’m trying to find out if there is a park and ride service from Priory Park in Hull for tonight’s England Under 21 international at the KCOM stadium but no one seems to want to answer the customer services phone.

  • En2erTheMattrix Mattbot (@En2erTheMattrix) reported

    Kcom wifi is actual shit. Did the font on the remain side of the above.

  • DibsXIII Dibs (@DibsXIII) reported

    @LeonColley4 @GL2212UTD @johnnyddavidson If that happens, the KR would be almost certainly down. Every game at the KCOM we get a few morons with red flares. If I recall correctly, they threw one on the pitch when we beat them this year. Absolute knobs who think they're acceptable. They absolutely stink too!

  • kayzzu rosé (@kayzzu) reported

    i have sm shit to do for kcom,,, i have to study for 4 tests on monday,,,, this is too much to handle

  • simondonnachie simon donnachie (@simondonnachie) reported

    Bad error in these parts @WYFRS 😂. KCom is where Hull FC play. Game against @HumbersideFire tonight is at @hullkrofficial as a curtain raiser before their game against @LondonBroncosRL. Good luck boys 👍