KCOM Outage Report
Why is my KCOM service not working?
No problems detected
If you are having issues, please submit a report below.
KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of KCOM reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at KCOM. Are you experiencing issues or an outage? Leave a message in the comments section!
Will KCOM compensate me for the outage?
KCOM outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use KCOM and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. KCOM has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by KCOM users through our website.
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Internet (60%)
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Wi-fi (22%)
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Total Blackout (15%)
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E-mail (2%)
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TV (2%)
Live Outage Map
The most recent KCOM outage reports came from the following cities: Batley, Glasgow, Manchester, Bobbington, Hounslow, Harringay, Normanton, Leeds, Kingston upon Hull, Croydon, London, Beverley, Halifax, Widnes and Barnet.
| City | Problem Type | Report Time |
|---|---|---|
 Batley |
Internet | |
| Batley |
Wi-fi | |
| Batley |
TV | |
| Glasgow |
Internet | |
| Manchester |
Total Blackout | |
| Bobbington |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
KCOM Issues Reports
Latest outage, problems and issue reports in social media:
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JimToFriends
(@JamesStart10) reported
@damo_razz @BenSchofield_ Fault with connection from kcom most of Hull down
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Mike Covell
(@MikeCovell) reported
KCom is that slow I've just had a notification telling me that the Battle of Hastings is about to start.
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KCOM Care
(@KCOMcare) reported
@PinderAlex We are aware of an issue currently affecting some KCOM customers and our engineers are working hard to identify the problem. We're sorry for the inconvenience that the issue is causing. As soon as we have any further information, we'll update our Twitter / Facebook account
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KCOM
(@KCOMhome) reported
@NHSHullCCG We are aware of an issue currently affecting some KCOM customers and our engineers are working hard to identify the problem. We're sorry for the inconvenience that the issue is causing. As soon as we have any further information, we'll update our Twitter account
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Luke #FBPPR
(@libluke85) reported
@misscherrydolce @KCOMhome @virginmedia I wouldn’t wish VirginMedia on my worse enemy! Definitely steer clear unless you want service worse than KCOM…and that’s saying a lot!
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KCOM
(@KCOMhome) reported
@AlanClark_ We are aware of an issue currently affecting some KCOM customers and our engineers are working hard to identify the problem. We're sorry for the inconvenience that the issue is causing. As soon as we have any further information, we'll update our Twitter / Facebook account
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Ashley sunley
(@Ashleysunley1) reported
@AndrewDandilly @KCOMhome No one is using there service coz ya can't connect to it atm so ppl using twitter with thier phone Internet ain't guna affect kcom
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Dale Pincott
(@PincottDale) reported
@willsonjamesd @RichieLyric @KCOMhome I've used signal monitoring software for years now (on kcom's advice) with a ASUS ROG Rapture router. I've had issues with hardwire connections and Wireless. Kcom are the common denominator.
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KCOM
(@KCOMhome) reported
@rseHoyle We are aware of an issue currently affecting some KCOM customers and our engineers are working hard to identify the problem. We're sorry for the inconvenience that the issue is causing. As soon as we have any further information, we'll update our Twitter / Facebook account
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Kira
(@KiraLCurtis) reported
Lived here for over 4 years and had nothing but problems with KCOM 🙄 Always a shock to go home to use Sky broadband, and it just works
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Joseph daniel foster
(@DanielDanny4755) reported
@ElsaH91 @KCOMhome That area includes ours #AnlabyRd No joy trying to phone #KCOM on their help-line ( I give up after the 4th attempt) they hung up on me twice It’s back on now
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N3i
(@n3innovate) reported
Update: Engineers are continuing to work hard to resolve the problem that is affecting internet users on the KCOM network. We're sorry for the inconvenience that the issue is causing. We will provide a further update as soon as we have more information.
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louthinator
(@oclulouthinator) reported
@KCOMhome for those of you still having problems, the outage may have messed up your router settings so you might have to factory reset which is something kcom support will not tell you to do yet it fixed my problem easy. Their actual support was not helpful at all.
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Trevor Jones
(@trevtricky) reported
KCom down again. Such expensive rubbish!!
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Richie Hart
(@therichardhart) reported
Loving the double-edged sword of having shite phone signal in Beverley and KCOM being down. 👌
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JimToFriends
(@JamesStart10) reported
Internet still down in Hull FFS KCOM 👿
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Jarvo
(@CityView1904) reported
@KCOMhome Tether your phones Peasants KCOM Customer care team
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Peter Kershaw
(@PeterKershaw6) reported
@RichieLyric @KCOMhome Kcom have got a terrible name they are very scruffy when doing work
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KCOM Care
(@KCOMcare) reported
@ChrisGilleard We are aware of an issue currently affecting some KCOM customers and our engineers are working hard to identify the problem. We're sorry for the inconvenience that the issue is causing. As soon as we have any further information, we'll update our Twitter / Facebook account
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Jack Silva
(@AfroAestheticss) reported
KCOM has gone down great just what I needed probably no stream today depends on how quick they can fix it
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KCOM Care
(@KCOMcare) reported
@VinnieBrockweIl We are aware of an issue currently affecting some KCOM customers and our engineers are working hard to identify the problem. We're sorry for the inconvenience that the issue is causing. As soon as we have any further information, we'll update our Twitter / Facebook account
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Daniel
(@danjsansam) reported
@GrahamTigers @IanSherer @KCOMhome Can’t really fault KCOM can count on one hand it’s gone down in 4 years for me.
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KCOM
(@KCOMhome) reported
@JacobUK_ Please let us know if you are continuing to have issue. Either calls us on 01482 606101 or on our live chat service. Thanks, KCOM
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Steven Revell
(@revelson57) reported
WHY as Kcom put there prices up , because the service we get does not match the service we get
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Ian_Aka_PaYne
(@payne13131) reported
@KCOMhome Wtf Kcom we cannot even call atm…
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KCOM
(@KCOMhome) reported
Update: Our engineers are continuing to work hard to resolve the problem that is affecting internet users on the KCOM network. We're sorry for the inconvenience that the issue is causing. We will provide a further update as soon as we have more information.
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Hull FC Players Association
(@HFCPlayersAssoc) reported
*IMPORTANT PLEASE RETWEET* Ahead of tonight’s dinner, please be aware due to KCOM currently being down, Lazaats may require cash only at the bar. However, card payments will be available once KCOM comes back online.
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Richie Bard Baker-Donaldson
(@RichieLyric) reported
@willsonjamesd @PincottDale @KCOMhome Aww, how nice of you to patronize me, if that was the issue I wouldn't have made my comment. Kcom affiliate are you?
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KCOM
(@KCOMhome) reported
@grayneale50 We are aware of an issue currently affecting some KCOM customers and our engineers are working hard to identify the problem. We're sorry for the inconvenience that the issue is causing. As soon as we have any further information, we'll update our Twitter / Facebook account
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andy ward1973
(@andyward73) reported
@KCOMhome Working ok here now never usually have a problem with kcom