KCOM Outage Report

Problems in the last 24 hours

The graph below depicts the number of KCOM reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by KCOM users through our website.

• Internet (58%)
• Wi-fi (26%)
• Total Blackout (14%)
• E-mail (2%)
• Phone (2%)

Live Outage Map

The most recent KCOM outage reports came from the following cities: Halifax, Batley, Hessle, Enfield Town, Southwark, Blackburn, Ealing, Birmingham, Kingston upon Hull, Newcastle upon Tyne, Ilford, London, Normanton, Rushden, and Fulham.

City	Problem Type	Report Time
Halifax	Internet	3 days ago
Batley	Total Blackout	6 days ago
Hessle	Internet	7 days ago
Halifax	Internet	11 days ago
Enfield Town	Internet	14 days ago
Halifax	Internet	22 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

KCOM Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Anthony (@Anthony74349435) reported 5 minutes ago

  @KCOMcare 8 weeks I was promised an engineer would be coming to see the location problem my router,my hub and telephone line that KCOM placed under the 3x4 stairs cupboard “WHY? resulting in a poor signal and difficulty to get to the phone. £50 monthly!

• 
  church of aston (@Church_of_Aston) reported 5 minutes ago

  @phg1 @C1974W @Babble____ I have never known any new lines go to any house,ones outside can be replaced but not into your house. Dont Kcom run the Hull area ??

• 
  Rob Hodgson (@robhodgson1966) reported 7 minutes ago

  @falamgir @KCOMhome I have just revisited this article and Kcom have actually used poles because the UG cable was armoured, so the poles are the first and only way to provide the fibre service to the residents at this time. Connexin have the right to use Kcoms ducts, that's the difference.

• 
  Chris Green (@Chris_P_Green) reported 7 minutes ago

  @DianaJohnsonMP Another example of @KCOMcare monopoly at work, and we wonder why other Internet Service providers won't come to Hull. KCOM could and should allow other providers to use their network but money speaks volumes and they don't....

• 
  stormyuk (@stormy_uk) reported 8 minutes ago

  @paulnickersonuk @KCOMhome Good speed and service, terrible pricing is how I have a love hate relationship with KCOM.

• 
  ggxrazorz (@GGX_RazorzYT) reported 10 minutes ago

  Kcom you are the worst ISP in existance

• 
  KCOM (@KCOMhome) reported 12 minutes ago

  @philwalsh4eyes I'm sorry to hear about your problem with your kcom lightstream connection. if you private message us we can do some check with you

• 
  DMG9785 (@dmg9785) reported 19 minutes ago

  @secondtierpod Never forget him sulking against us at the Kcom that season, he asked his manager to sub him off. Us in the home crowd found it hilarious. #hcafc

• 
  Dan Ford (@DanFord1986) reported 19 minutes ago

  @Haths51 @RSGreen1983 @hulllive Why would you put infrastructure in without knowing you have a viable customer base 1st? That was the whole point of them approaching KCOM to rent out some of its capacity. Yes it would cost a lot, no denying that but you can't tell me it wouldnt be made back.

• 
  Chris (@4zerodeci99gdwn) reported 20 minutes ago

  @KCOMhome @greatdriffradio @East_Riding Your home Directory delivery ability+ correspondence is poor at best. U WILL BE THE LAST PEOPLE ON EARTH I EVER BUY fibre from unless forced. TAKE THAT as a DERECOMMENDATION through experience. Several emails, unless youve recently SENT something KCOM should be Kpoop

• 
  Richard Proctor (@proctorstudio) reported 21 minutes ago

  @LukeORiche My computer knowledge was hammered out on the anvil of Dell, but this is a hosting software problem not accessible by me. A combination of KCOM, Nasstar and Eclipse. And they seem to have taken the weekend off.

• 
  Mattbot (@En2erTheMattrix) reported 21 minutes ago

  Sat at no mans sky on just my home because of kcom outage.

• 
  Emma ⭐️⭐️💙🇺🇦 (@Emma_Crxssing) reported 23 minutes ago

  @DianaJohnsonMP It’s about time we had more choice of internet in the city. No Sky or BT internet allowed which would be cheaper and more reliable than rip off KCOM. Kcom always cuts off and drops reliability in peak hours. Customer service is terrible too

• 
  The Jackflap (@thejackflap) reported 26 minutes ago

  @Milky_Buttons_ @Connexin @KCOMhome The KCOM network is built brilliantly, but the service they provide is incredibly flawed after years of growing their reach but not their support team. Hell, if you want Sky, TalkTalk or most other providers they run down another network. I don't get your point?

• 
  livvy (@olivianamak) reported 27 minutes ago

  @KCOMhome hello kcom i know you dont care but my staff and i are suffering extreme verbal abuse because you have failed to fix out internet in nearly 3 weeks. Most terrible internet company ever.

• 
  Dan Ford (@DanFord1986) reported 27 minutes ago

  @Haths51 @RSGreen1983 @hulllive They didn't do it because Kcom or KC as it was at the time priced it so high for rental that it wouldnt have been a viable option to come to hull. Why would you charge a customer £30 a month when as a ratio its costing £50 a month to supply that customer? Its not viable.

• 
  emma 🧡 (@flovercarat) reported 29 minutes ago

  DAMN THE KCOM LINEUP IS SO GOOD SOFAR

• 
  Mickey J (@Mickey___J) reported 31 minutes ago

  @StavrosFC Is it worth going on it….??? Kcom having my pants down every month

• 
  The Jackflap (@thejackflap) reported 35 minutes ago

  @Milky_Buttons_ @Connexin @KCOMhome They are an ISP, an Internet Service Provider. they are their own service and their service is far superior, I call and I get through and they resolve the issues. They don't try to push an engineer to visit my property for stupid charges. I have no issue with the KCOM Network.

• 
  Twizt (@TwiztMCFC) reported 39 minutes ago

  @17woid @ManCity Foden never scored at the KCOM

• 
  Stavros Kebabadopolus (@StavrosFC) reported 42 minutes ago

  @Mickey___J I dunno mate, we've just had signs put up to say the poles are going up down the street. The KCOM lightstream service here is good to ne fair

• 
  Dan Ford (@DanFord1986) reported 45 minutes ago

  @Haths51 @RSGreen1983 @hulllive BT/Virgin TRIED to rent kcom lines to offer the city more options years back. Kcom offered an extortionate deal. Thats how they got round an investigation by the Communications Ombudsman. Its not viable for them to put in infrastructure without the customer base already there.

• 
  Spencer Dixon (@spencer68) reported 45 minutes ago

  @Nasstar We're a former KCom and now Nasstar customer. Our MPLS network has been up & down since 3am this morning. Your service levels are shockingly bad. Extremely difficult to get hold of anyone. No information what's going on. No indication its even being look at!

• 
  Dave Olsen (@dave_olsen16) reported 45 minutes ago

  @michaeltriffitt @Invisiblebear84 @MickCordukes Completely agree we should move to standing behind goals but this particular occasion is down to the stupid idea of holding playoff finals at 5th and 6th tier grounds - either switch back to Wembley or hold them at larger stadiums in the area (Elland Road/KCOM/Riverside)

• 
  Mattbot (@En2erTheMattrix) reported 52 minutes ago

  I was gonna become a meme. I wanna preload no mans sky on just my home because of kcom outage.

• 
  Bryan Jones (@jo12525637) reported 53 minutes ago

  @KCOMhome well, very poor first impression of KCOM. Install day and no internet. Frustratingly, they knew there was an issue a week and a half ago and neither told me or sorted it. I now have a new box with flashing lights that does nothing.

• 
  Dan Ford (@DanFord1986) reported 55 minutes ago

  @Haths51 @RSGreen1983 @hulllive Everybody uses the open reach network and is doing fine, so why cant kcom dhare the use of the lines they have? Because it would open up real competition, not these WISPS. Real competition that would drive down prices. Hell, it would also gice us another option to sky!

• 
  tom (@Trockay_) reported 59 minutes ago

  @DizzyTT Move to hull. KCOM would never

• 
  millie (@BanisterMillie) reported 59 minutes ago

  i’m gonna kill whoever made the decision that hull had to be the anomaly and FORCE US TO USE KCOM EVEN THO ITS ******* **** ITS SO BAD IM GONNA FUSJSKAOSUSNGBAKAOgsall

• 
  Scotch Square Sausage (@sssausage1488) reported 59 minutes ago

  @EE Hi David. She has moved to an area on the east coast which isn't an area you provide great speeds for - KCom seem to have a monopoly over there. Upon realising her speeds were dreadful, she contacted you and got told she had to complete her contract regardless of the poor speeds.