KCOM Outage Report
Why is my KCOM service not working?
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If you are having issues, please submit a report below.
KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of KCOM reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at KCOM. Are you experiencing issues or an outage? Leave a message in the comments section!
Will KCOM compensate me for the outage?
KCOM outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use KCOM and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. KCOM has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by KCOM users through our website.
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Internet (61%)
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Total Blackout (16%)
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Wi-fi (13%)
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E-mail (4%)
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Phone (3%)
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TV (2%)
Live Outage Map
The most recent KCOM outage reports came from the following cities: Kingston upon Hull, Enfield Town, Manchester, Bradford, London, Rotherham, Liverpool, Oldham, Bushey, Bermondsey, Fulham, Leeds, Milton Keynes, Blackheath and Tillicoultry.
| City | Problem Type | Report Time |
|---|---|---|
 Kingston upon Hull |
Internet | |
| Enfield Town |
Wi-fi | |
| Manchester |
Internet | |
| Kingston upon Hull |
Internet | |
| Bradford |
Wi-fi | |
| Kingston upon Hull |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
KCOM Issues Reports
Latest outage, problems and issue reports in social media:
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Becky 🐝
(@Beccaa_Booo) reported
Love how slow kcom is tonight 🙃 my phone is pinging but no messages appearing yet.
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mikec278@googlemail.
(@mikec2781) reported
@KCOMhome Why is my KCOM package going up £3 per month to £44.99, i cannot afford this ? If you live in Barton the same package is £10 cheaper. Why are you ripping off existing customer ?
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Jarvo
(@CityView1904) reported
@KCOMhome Tether your phones Peasants KCOM Customer care team
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Geoff Thornes
(@GeoffThornes) reported
@SkyHelpTeam Hi Mags everything seems ok it’s on HDM11 which is as it’s always been. I am trying another reboot but even if it clears it won’t last very long before it goes blank. After reading some of the forums I wonder if the KCOM broadband is an issue!
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Tosh_ag
(@Tosh_ag) reported
@KCOMhome The only thing slowing me down is KCOM they transfer me to 300 from 200 and I get a extra 20MBPS,
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Kurt Hoyle
(@rseHoyle) reported
@KCOMhome Hi. Are you currently having issues with Lightstream? It’s not working in HU10. Can’t even load up the KCOM website to go on live chat to report it? 🤔
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Eleanor ٩( ᐛ )و
(@eleanorweeee) reported
will never stop shocking me how **** kcom is, constantly dying hnnnnng
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Dave Allanach
(@davethetekkie) reported
The VDSL line at the new house is running at a staggeringly poor 6.9Mb/s down… my 4G connection is showing 2/4 bars and I’m getting 4Mb/s on my phone. That KCOM FTTP connection point outside is looking more attractive by the second.
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Ability IT
(@weareability) reported
If you're having internet issues in #Hull at the moment, you're not alone. KCOM are currently having an outage.
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Adam Pownall 🌱
(@Adam_Pablo) reported
As KCOM is down for the whole of Hull are we all going for an early Friday pint?
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meags
(@jongyungi) reported
@KYUTOPlA BAD HE DID A PERFORMANCE ON KCOM
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Ollie 🎗
(@OllieOllie87) reported
@bbcburnsy Not in the slightest. KCOM is a fair bit more expensive than other ISP’s but having used those, the service and speeds provided by KCOM are far superior. Sky, BT, Virgin Media all included. We might not have any option but the option we have is IMO the best.
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Devon
(@Devon2890) reported
@virginmedia @LichVtuber Worst part here is in hull we get better service from kcom than this and that's saying something
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Jack Silva
(@AfroAestheticss) reported
KCOM has gone down great just what I needed probably no stream today depends on how quick they can fix it
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Cara Townsend
(@cara_townsend98) reported
@Skitapostur Not Hull resident but contracting for a company based there and everyone has gone offline, so my guess is yeah, issues at KCOM (again)
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damo⚫️⚪️
(@damo59558195) reported
@aky_pete @bigjonesy1 Rushed around like a **** today straight from lads game far side of dewsbury 80mile to kcom to see savelio catch a ball and stand still as if to say wtf do@you want me to do with it
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Lisa Dimaline
(@Dimaline27) reported
@DirectlyLaura @InJDWeStan I set up a gmail when I started my blog & have 1 with kcom that you automatically get as a customer but I don’t know what the address is never mind use it!!
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Andrew
(@andytofton) reported
@bbcburnsy KCOM are very expensive, the network is owned by KCOM and not Openreach so does not have to offer wholesale prices to other providers,on the plus side we have FTTP and not FTTC
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Jamie
(@slowcrushh) reported
Anyone in Hull have an Android that keeps forgetting Kcom WiFi network, then told access denied when you try to connect? Every time I come home it happens.
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VÌNTAGE wants a gdm 😭
(@daehyeonbliss) reported
wtf did i just watch? kcom staff that was so unprofessional its fckn live?! hello?
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Phil Taylor. nearly a pensioner.
(@Phil48James) reported
@andytlee_2 @HullHour @KCOMhome I have been with 3 for years and never had any issues, And oops I may have meant 30 a month. My son has had no issues with the home broadband, 3 are concentrating on rolling it out in Hull because of the monopoly KCOM have.
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Ian_Aka_PaYne
(@payne13131) reported
@KCOMhome Wtf Kcom we cannot even call atm…
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Richie Bard Baker-Donaldson
(@RichieLyric) reported
@KCOMhome Moved to hull two months ago, already had the Kcom lightstream go down twice. Never had such a poor service in any other part of the country. Plus the cost of Kcom internet is higher than anywhere else! What a shabby company
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Tim Ridge
(@TimRidge3) reported
@citytillidie81 @curtiswoodhous8 My mrs is from Hull & we currently live there. She has never lived anywhere else but thinks its wonderful. I pine for sheffield infact the ONLY thing I like about hull is the people. The infrastructure is shocking, roads terrible, kcom monopoly rediculous etc etc
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Stef Walton
(@Stef_Walton) reported
Guess KCOM is having a mass issue, looks like whole of Hull offline! @KCOMcare @KCOMhome
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nat 🌻
(@pxrtyscenegames) reported
My internet cut out halfway through but I managed to catch most of it (thnx KCOM), I am soooo excited for this update, it's adding so many things that I've been missing I'm just 🥰🥰🥰🥰
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Middle Child
(@MiddleChildHull) reported
Has Kcom internet gone down?
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Helen Bell
(@helbelz) reported
@myspecial3girls @Kcom Looks like it’s all down
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ticklycastle
(@ticklycastle) reported
@KCOMhome What a joki @kcom the internet never works properly
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Justin
(@JR80293548) reported
Barry & Terry giving it big licks about Walmsley, and the guy is very good. But I just remember Setaimata Sa folding him at the KCom a few years back. Never came back on.