KCOM Outage Report
Why is my KCOM service not working?
No problems detected
If you are having issues, please submit a report below.
KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of KCOM reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at KCOM. Are you experiencing issues or an outage? Leave a message in the comments section!
Will KCOM compensate me for the outage?
KCOM outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use KCOM and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. KCOM has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by KCOM users through our website.
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Internet (63%)
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Total Blackout (16%)
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Wi-fi (15%)
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Phone (3%)
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E-mail (1%)
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TV (1%)
Live Outage Map
The most recent KCOM outage reports came from the following cities: London, Manchester, Beverley, Kingston upon Hull, Liverpool, Poplar, Leyton, Bradford, City of Westminster, Tower Hamlets, Birmingham, Croydon, Enfield Town, Luton and Uxbridge.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Manchester |
Internet | |
| Beverley |
Internet | |
| Kingston upon Hull |
Wi-fi | |
| Kingston upon Hull |
TV | |
| Manchester |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
KCOM Issues Reports
Latest outage, problems and issue reports in social media:
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Dave Allanach
(@davethetekkie) reported
The VDSL line at the new house is running at a staggeringly poor 6.9Mb/s down… my 4G connection is showing 2/4 bars and I’m getting 4Mb/s on my phone. That KCOM FTTP connection point outside is looking more attractive by the second.
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Tim Ridge
(@TimRidge3) reported
@citytillidie81 @curtiswoodhous8 My mrs is from Hull & we currently live there. She has never lived anywhere else but thinks its wonderful. I pine for sheffield infact the ONLY thing I like about hull is the people. The infrastructure is shocking, roads terrible, kcom monopoly rediculous etc etc
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Helen Bell
(@helbelz) reported
@myspecial3girls @Kcom Looks like it’s all down
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Devon
(@Devon2890) reported
@virginmedia @LichVtuber Worst part here is in hull we get better service from kcom than this and that's saying something
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KCOM
(@KCOMhome) reported
@AlanClark_ We are aware of an issue currently affecting some KCOM customers and our engineers are working hard to identify the problem. We're sorry for the inconvenience that the issue is causing. As soon as we have any further information, we'll update our Twitter / Facebook account
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Luke #FBPPR
(@libluke85) reported
@misscherrydolce @KCOMhome @virginmedia I wouldn’t wish VirginMedia on my worse enemy! Definitely steer clear unless you want service worse than KCOM…and that’s saying a lot!
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Jarvo
(@CityView1904) reported
@KCOMhome Tether your phones Peasants KCOM Customer care team
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Kira
(@KiraLCurtis) reported
Lived here for over 4 years and had nothing but problems with KCOM 🙄 Always a shock to go home to use Sky broadband, and it just works
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Eleanor ٩( ᐛ )و
(@eleanorweeee) reported
will never stop shocking me how **** kcom is, constantly dying hnnnnng
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KCOM Care
(@KCOMcare) reported
@ChrisGilleard We are aware of an issue currently affecting some KCOM customers and our engineers are working hard to identify the problem. We're sorry for the inconvenience that the issue is causing. As soon as we have any further information, we'll update our Twitter / Facebook account
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KCOM
(@KCOMhome) reported
Update: Our engineers are continuing to work hard to resolve the problem that is affecting internet users on the KCOM network. We're sorry for the inconvenience that the issue is causing. We will provide a further update as soon as we have more information.
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Geoff Thornes
(@GeoffThornes) reported
@SkyHelpTeam Hi Mags everything seems ok it’s on HDM11 which is as it’s always been. I am trying another reboot but even if it clears it won’t last very long before it goes blank. After reading some of the forums I wonder if the KCOM broadband is an issue!
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Jack Silva
(@AfroAestheticss) reported
KCOM has gone down great just what I needed probably no stream today depends on how quick they can fix it
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KCOM Care
(@KCOMcare) reported
@VinnieBrockweIl We are aware of an issue currently affecting some KCOM customers and our engineers are working hard to identify the problem. We're sorry for the inconvenience that the issue is causing. As soon as we have any further information, we'll update our Twitter / Facebook account
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Becky 🐝
(@Beccaa_Booo) reported
Love how slow kcom is tonight 🙃 my phone is pinging but no messages appearing yet.
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KCOM
(@KCOMhome) reported
@grayneale50 We are aware of an issue currently affecting some KCOM customers and our engineers are working hard to identify the problem. We're sorry for the inconvenience that the issue is causing. As soon as we have any further information, we'll update our Twitter / Facebook account
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Richie Bard Baker-Donaldson
(@RichieLyric) reported
@KCOMhome Moved to hull two months ago, already had the Kcom lightstream go down twice. Never had such a poor service in any other part of the country. Plus the cost of Kcom internet is higher than anywhere else! What a shabby company
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Richie Hart
(@therichardhart) reported
Loving the double-edged sword of having shite phone signal in Beverley and KCOM being down. 👌
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KCOM
(@KCOMhome) reported
@NHSHullCCG We are aware of an issue currently affecting some KCOM customers and our engineers are working hard to identify the problem. We're sorry for the inconvenience that the issue is causing. As soon as we have any further information, we'll update our Twitter account
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Adam Pownall 🌱
(@Adam_Pablo) reported
As KCOM is down for the whole of Hull are we all going for an early Friday pint?
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nat 🌻
(@pxrtyscenegames) reported
My internet cut out halfway through but I managed to catch most of it (thnx KCOM), I am soooo excited for this update, it's adding so many things that I've been missing I'm just 🥰🥰🥰🥰
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ticklycastle
(@ticklycastle) reported
@KCOMhome What a joki @kcom the internet never works properly
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Stef Walton
(@Stef_Walton) reported
Guess KCOM is having a mass issue, looks like whole of Hull offline! @KCOMcare @KCOMhome
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Cara Townsend
(@cara_townsend98) reported
@Skitapostur Not Hull resident but contracting for a company based there and everyone has gone offline, so my guess is yeah, issues at KCOM (again)
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Kurt Hoyle
(@rseHoyle) reported
@KCOMhome Hi. Are you currently having issues with Lightstream? It’s not working in HU10. Can’t even load up the KCOM website to go on live chat to report it? 🤔
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andy ward1973
(@andyward73) reported
@KCOMhome Working ok here now never usually have a problem with kcom
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Hull FC Players Association
(@HFCPlayersAssoc) reported
*IMPORTANT PLEASE RETWEET* Ahead of tonight’s dinner, please be aware due to KCOM currently being down, Lazaats may require cash only at the bar. However, card payments will be available once KCOM comes back online.
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Ian_Aka_PaYne
(@payne13131) reported
@KCOMhome Wtf Kcom we cannot even call atm…
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Ability IT
(@weareability) reported
If you're having internet issues in #Hull at the moment, you're not alone. KCOM are currently having an outage.
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Middle Child
(@MiddleChildHull) reported
Has Kcom internet gone down?