KCOM Outage Report
Why is my KCOM service not working?
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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of KCOM reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at KCOM. Are you experiencing issues or an outage? Leave a message in the comments section!
Will KCOM compensate me for the outage?
KCOM outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use KCOM and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. KCOM has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by KCOM users through our website.
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Internet (60%)
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Total Blackout (16%)
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Wi-fi (14%)
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E-mail (4%)
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Phone (3%)
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TV (2%)
Live Outage Map
The most recent KCOM outage reports came from the following cities: London, Kingston upon Hull, Southall, Manchester, Newcastle upon Tyne, Birmingham, Bradford, City of Westminster, Cleckheaton, Brighouse, Liverpool, Maidstone, Camden Town, Luton and Edinburgh.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Kingston upon Hull |
Internet | |
| Kingston upon Hull |
Internet | |
| Southall |
Internet | |
| Manchester |
Internet | |
| Manchester |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
KCOM Issues Reports
Latest outage, problems and issue reports in social media:
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The Marvell College
(@TMCHull) reported
Unfortunately the school telephone lines are currently down, we have KCOM engineers fixing the problem. Sorry for any inconvenience.
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Kev
(@kevbez1969) reported
@DEANCARR2010 @lynnsey4 @KCOMhome So basically you are getting a lot of wireless interference in your house. That is nothing to do with KCOM. They provide the service to your house but can't control what happens inside. It's your internal network that's at fault. Invest in a WiFi mesh set up or ethernet adapters
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Brad Johnson
(@bradjohnson71) reported
@KCOMhome We had to change from 400 to 300 just to keep the price at 54.99 now we see the price says 54.99 let alone the offer price of 44.99 wtf kcom?
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“The likes of Hull City” blog
(@Thelikesofhull) reported
@SATiger75 Yeh the fans were good. “Your support is ******* ****” sang the millwall fans who brought 350 to the kcom, average the same as us this season whilst chasing the play offs and forgot to sing first half…
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Downdogz
(@Downdogz) reported
@KCOMhome If you live in the kcom area, cancel your contract, buy a 4g router from Amazon and get yourself an unlimited data sim. Save yourself about £35 a month, whilst simultaneously bankrupting these monopolist rip off merchants. Happy days!
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Zofia
(@zofiiye) reported
@emma__j__w @ms3comms Sounds terrible, when I look out of my window I see a car they completely blocked so the person can’t get to work or anything if they need to! It feels like a campaign to get more customers to kcom if anything.. they are leaving tools in everyone’s gardens here too.. horrible
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Джарвіс
(@CityView1904) reported
from
City of Kingston upon Hull, England
Is anyone having KCOM issues today? #Hull #KCOM
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Humber Teaching NHS Foundation Trust
(@HumberNHSFT) reported
We are currently experiencing a technical fault with our CAMHS Crisis telephone number (01482 301701). Please call 01482 259400 until further notice. We are working with KCOM to resolve this issue as quickly as possible and will provide any updates here.
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FriendlyVillageVegan #WestmonsterMustFall
(@VillageVeganUK) reported
@DanPott99779297 @KCOMhome Go to Pure, great service, great people and cheaper than KCom. KCom are just rip off merchants.
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ris
(@jayemrz) reported
im convincd sm stans are the worst stans in kcom
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csharpforevermore
(@CSharp4EverMore) reported
KCOM Hull really don't learn. Thank goodness for third parties logging issues and making them known. I have been stressing out trying to work from home but not a peep from @KCOMhome @KCOMcare. They let people call their phone lines and wait rather than tweet about issues. >:(
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FriendlyVillageVegan #WestmonsterMustFall
(@VillageVeganUK) reported
@Bakedbe51247544 @KCOMhome Go to Pure, I've switched to them from KCom in 2017 never had a problem with them. Much cheaper than KCom and it's the same fibre line.
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CharlieB_Ull 🎗️
(@UllCharlieb) reported
@jacobgarner05 @HullCity But we never do at the kcom. Even against smaller crowds.
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Prof. Sir SL. Backing Boris
(@OptimisticLyon) reported
@scattysmum @Tory_Glory I have KCom fibre (its a Hull thing) full fibre to the house, guaranteed 500mbps with the option of 900mbps, never gone down in 4 years..
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Revd David Messer
(@MesserStanton) reported
I am paying more for a package from BT as KCOM aren’t the best but BT are so much worse and I never thought that could be beaten but boy they’ve whooped them
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Dave Wheldrake🎗️🇬🇧
(@davidwheldrake) reported
@StormTroop_Aim Personally I want EVERY fan that claims to be a #hcafc to get themselves down to the KCOM, now that the gruesome twosome have gone. There's no excuses left now..... The Allams have gone.
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Mattbot
(@En2erTheMattrix) reported
Bought a car and Sunday big weekend tickets not a parking space why are people mad at kcom can I help fml.
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WM Big Local
(@WMBigLocal) reported
Thread: Providers with inbuilt social tariffs don’t usually advertise this in their marketing material, but BT, Community Fibre, G. Network, Hyperoptic, KCOM and Virgin Media O2 are the six broadband providers in the UK that offer the social tariffs to those on Universal Credit.
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The Marvell College
(@TMCHull) reported
**** IMPORTANT NOTICE**** Unfortunately the school telephone lines are currently down, we have KCOM engineers trying to fix the problem. Sorry for any inconvenience.
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Karl Griffin
(@KarlGriffin16) reported
Completely destroyed any hope I had of getting my lads into football by taking them to the KCom last night. Awful. Freddie is still complaining about it this morning #hcafc
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KCOM
(@KCOMhome) reported
@ConnorDarley4 If none of the KCOM sites are working and you have tried on multiple devices and browsers, we will need to do more trouble shooting with you over the phone. Please call 01482606101 and we can take a look for you :)
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Mary-Ellen #UCU
(@HullLecturer) reported
@kcom your website isn't working and nor is my internet at home. Today is the 3rd day that the internet has conked out at home in the afternoon. Neighbour yesterday said it was an issue with a local node. I did report it, but not sure whether engineers know.
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James W
(@jamesewoods) reported
@dylanbeattie @pete_codes Hull, UK. KCOM @KCOMhome have the monopoly here and there are no BT/Openreach lines, so residents only have the option of paying extortionate prices with KCOM or use a 4G/5G solution.
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Royal Bridlington
(@royalhotelbrid) reported
@KCOMhome Internet gone down at home. Tried to reboot, no joy. Contacted Kcom. Will not speak with me as I used my husband name when we installed Kcom. He's out all day - I want to report a fault ! #terrible service
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Twizt🇧🇼
(@CityTwizt) reported
@MCFC_Luke_ @WWEGareth Not legally nah lad, Hull and surrounding area is stuck with KCOM who sponsor the stadium and it means paying £6k to get them to fit their lines for the full street and I'm not staying in this gaff for life it's awful 😭
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Old Grandpa Joe — Joe Collins
(@Old_GrandpaJoe) reported
@lukeOT92 My last two tweets will tell you that I agree with you Luke, Elder looks identical to Greaves, our stadium is still called the KCOM and our second goal scorer vs Cardiff was Lewis Coyle, not Lewie. Terrible
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daniel handforth
(@dan_handforth) reported
@matt_newsum @TrylineUK The problem is the stadium size imo, have it somewhere smaller like the KCOM and it looks less empty
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ClubHein
(@ClubHein) reported
@quarantiern Yes (ignoring the absolutely terrible game at the KCOM in October)
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Wesley Wyndam-Pryce
(@pryce_wyndam) reported
@KCOMhome Kcom prices are nuts because of monopoly. Poor customer service most of the time
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Brian Benjafield
(@Benj1960) reported
@paullewismoney I had shares in KCOM and my cheque for £36 dividend went missing on the post. They wanted £25 to issue a replacement. I lost thousands on the shares too