KCOM Outage Report
Why is my KCOM service not working?
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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of KCOM reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at KCOM. Are you experiencing issues or an outage? Leave a message in the comments section!
Will KCOM compensate me for the outage?
KCOM outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use KCOM and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. KCOM has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by KCOM users through our website.
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Internet (63%)
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Wi-fi (15%)
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Total Blackout (14%)
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E-mail (4%)
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TV (3%)
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Phone (2%)
Live Outage Map
The most recent KCOM outage reports came from the following cities: London, Kingston upon Hull, Walthamstow, Ealing, Reading, Upminster, Sunderland, Birmingham, Kettering, Manchester, Hampstead, Dagenham, Belfast, Liverpool and Rotherham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Kingston upon Hull |
Wi-fi | |
| Kingston upon Hull |
Internet | |
| Walthamstow |
||
| Kingston upon Hull |
Internet | |
| Ealing |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
KCOM Issues Reports
Latest outage, problems and issue reports in social media:
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Bryan Elwick
(@Elwick70) reported
@GreatBr48769413 They were never part of the GPO, hence their own cream boxes rather than red. There were a few towns up and down the country who opted to run their own systems. All but Hull ended up joining the national network. Even today, there are no BT lines in Hull. It’s all KCOM
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🤍 ebony-rae 🤍 | 🏴🏴
(@_startingline_) reported
man why does kcom have to go down when i’m watching disney+
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Jon Murphy #KWAhousechamps #goingoutagaineventualy
(@TheMurphy2806) reported
@POTUS we also have the issue in hull. and kcom is really awful
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LegendsRise
(@LegendsRise_1) reported
@kcom Any chance of some help as to why my connection to my Internet through my mobile phone is rubbish? It spends nearly as much time disabled as I do!!
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tv heaven
(@TellyheVen) reported
@Frank27588842 @Ugillham @britcultarchive The cable television (with terrestrial TV and radio) was operated by Rediffusion. The telephone network was owned by the Hull City Corporation (aka Hull Telephone Department) eventually rebounded Kingston Communications and subsequently floated and eventually became KCOM
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Jonny Brown 💙💛🏆
(@JonnyBoyLUFC74) reported
@k4ty_b My missus has had same problem , kcom utter shite today
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tiz
(@hmmmmtiz) reported
i have three words: i hate kcom. but i’ll give you some more: i’m going to sue, theres an outage at my favourite time of day.
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Mark Russell
(@mark_russ67) reported
@KCOMhome more nuisance calls 00306914241568 this time saying my Kcom internet is having issues. Caller says based in HU1 London. People need to be aware this is a scam !
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Andrew Vannucci 🏴🇧🇷🇮🇹cm01/02
(@andrewvannucci2) reported
@KCOMhome service so poor . Been trying to get a new router for a year . Keep been told it’s not the answer. Very frustrating. Had the same router for 5 years and it’s clear kcom have since updated there routers .
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damo⚫️⚪️
(@damo59558195) reported
@whitestarhullfc Terrible I didn’t mind kc/kcom at least that was connected to the stadium and how it was paid for
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Nick Head
(@nick__head) reported
Looks like KCom are increasing prices and giving you an "upgraded package"...Who ******** has £50 a month spare to spend on internet. Why increase my speed, no websites throughput that fast anyways. You are just monopolising us again. Forcing us to upgrade.
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@spudsinwater
(@spudsinwater) reported
@sparkyhullfc @JoPSmith25 The difference is Hull FC are rarely out of the top half of the top division yet have never averaged over 20k fans throughout a season. As if that would be the case for City in the top half of the PL. Plus the ‘biggest derby in the world’ has never once sold out at the KCOM.
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Kay
(@MyKayThoughts) reported
@HullCityRob @KCOMhome I'm also having this exact issue on Plusnet. I've noticed that I could access the kcom website at the beginning of the year, but unable to a few months ago and still unable to now?
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spingo bobingo
(@HiConnorImDad) reported
idk what's stunted the growth of Hull more, the bombings in ww2 or Kcom's insistance on giving the city the worst possible internet coverage with 0 competition
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Daryl Dixon
(@daryldixon716) reported
@GreatBr48769413 @Elwick70 They have had their own telephone system since early 1900’s, and now it’s part of KCOM.. quite a few examples of the Cream boxes still exist, they were also the uk first fully digital network, which started 1989!
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Toby
(@toby_2332) reported
@TheBardOfAnlaby you not down the kcom col?
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Will Snell
(@WillSnell1) reported
@TalkTalk But you can stop the charges to people with fixed contracts, if you need to charge more than new contracts should be higher and new customer’s shouldn’t be getting any discounts for joining. I am totally ashamed of your company now, I might as well go with kcom full fibre now,
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Matthew Hutchinson
(@MattHutch89) reported
@ItsjustmeAliD How weird is that 😮 on the bright side least you don’t live in Hull we only get one choice here and KCOM is crap but a case of having to put up with it!
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James Parker
(@JamesSWParker) reported
Apparently several people have complained about this and it was also on @RadioHumberside. A ******* crutches had to turn back today after walking all the way down. It’s unacceptable this point of access is cut off at the very end without warning. KCOM stadium should open it up!
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mz 🍀
(@chnify) reported
my heart dropped seeing that video of chn for kcom i cant take seeing him in pain like that :( and he was so smiley that day. if op hadnt posted it we would never have known
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David Weston 🏆🐯🏴
(@david_weston4) reported
@HullCity Will never be the same as the KCOM and the KC 😭
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Hull (C)ity KSA 🎗
(@KsaHull) reported
@BentosTheEnigma @HullCity I've just got used to calling it the kcom. Its not actually a big problem but I'm just going to forgot to call it the MKM Stadium
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Dom Harvey
(@dominharvia) reported
@ChillDaffodil4 Fine G1 and KCom is part of that, but Sanctifier en-Vec is a massive problem post-SB
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Stevo
(@Joshstevoo) reported
Internet has been down for 4 days now, been waiting for an engineer since Saturday but had no communication from KCOM themselves. From a customer standpoint this is absolutely unacceptable. @KCOMcare @KCOMhome
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Darren Hatfield (C) 🐯🥳🍾🥂
(@dazzahatty) reported
@brfctom @bensonsforjerry @tonifcbarca That was the bane of my life last season. Can't wait to go back to KCOM now MKM. Been too god damn long. Painful!
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leewalker©️🐯🖤🧡 💙
(@wakka80) reported
from
City of Kingston upon Hull, England
@Uzzell01 same here even when went down to the kcom photo event 😢
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James Falkingham
(@_falky) reported
@Yorkshire_Grit I had the same issue with BT, got fed up and cancelled contract. In our area KCom have put in the infrastructure for fibre to the premises in local villages around here
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Jamie Turnbull
(@ThatjamieT) reported
@HullCity Shame to lose the KC/KCOM as it has a ring to it but MKM doesn't sound bad at all! WELCOME TO THE M K M STADIUM.
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Kes
(@kesXIII) reported
@wiganrlfans @Jahmez_HKR @IRover77 Yes they can. Kcom have a very good network relative to the others in the UK. That doesn’t mean that every individual is satisfied & problems don’t occur, particularly around wifi which can be affected by many factors. A dodgy router for example, or a poor costumer services dept
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David Lane
(@davidapl3) reported
@KOMCARE problem with account. But waiting too long on phone and no response to emails. KCOM owe me money from my old account and are overcharging me on my new account.