KCOM service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of KCOM reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by KCOM users through our website.

• Internet (51%)
• Wi-fi (32%)
• Total Blackout (16%)
• E-mail (2%)

Live Outage Map

The most recent KCOM outage reports came from the following cities: Kingston upon Hull, London, Manchester, Harringay, Halifax, Oldham, Preston, Batley, Hessle, Enfield Town, Southwark, Blackburn, Ealing, Birmingham, and Newcastle upon Tyne.

City	Problem Type	Report Time
Kingston upon Hull	Internet	15 hours ago
London	Internet	1 day ago
Manchester	Internet	3 days ago
Kingston upon Hull	Wi-fi	11 days ago
Kingston upon Hull	Wi-fi	15 days ago
Harringay	Wi-fi	16 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

KCOM Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Richard Bradbury (@RichardMarkBrad) reported 2 minutes ago

  Do not renew your contract if you use @KCOM. The contract will continue anyway, but if you renew and then terminate the contract, you will be subject to draconian termination fees.

• 
  Tigerax (@TigeraxGG) reported 8 minutes ago

  **** KCOM it’s getting cancelled. Down again within a few weeks. Connexion the way forward now. Unprofessional outfit at @KCOMhome

• 
  hc (@indianasc0nes) reported 9 minutes ago

  @steviee_p @PollardRach Had BT in my flat for 2 years never had an issue. Currently got Sky at my partners house and it’s **** compared to BT but infinitely better than Kcom. Never heard a good thing about Kcom from anyone I’ve spoke to. Service is **** and they take weeks to repair issues

• 
  Reece broom 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@reece_broom) reported 13 minutes ago

  @sophgamess 🤤 my fav game of all time! i miss playing it so much. think i might have to download it again once kcom sort this **** out

• 
  Error404 (@DawsonsLeftPeg) reported 13 minutes ago

  @jordantyson92 @_kirst99 Everyone switching to tethering their phones for data with KCOM being down is strangling the networks. Spoke with a Three rep via DM massive spike in demand.

• 
  Paul 🇬🇧🇪🇸🇹🇷 (@kingswood_tiger) reported 13 minutes ago

  @MelJBroo @KCOMhome Not even a tweet from them acknowledging the issues, loads of hull having issues 🤬 #kcom

• 
  ItsJustJosh (@Craucoes) reported 19 minutes ago

  @JonKirby1974 @KCOMhome @Kcom Please don't blame the customer service/ tech support people you speak to because i used to work for kcom and in a situation like this we aren't told anything either it's not there fault they can't help you

• 
  Neil Peacock (@neilmpeacock) reported 19 minutes ago

  @KCOMcare @KCOMhome another day, yet again Kcom Internet service is down. However, not according to there website. No online customer chat function. Help pages as useful as a chocolate fireguard. Terrible hold music. Maybe I'll get through this time 🤔

• 
  KCOM (@KCOMhome) reported 20 minutes ago

  Part 1/2 A KCOM spokesperson said: “We have identified the technical issue affecting our network and our engineers are working hard to fix it. Thanks to the resilience built into our network the issue was picked up within minutes and most people’s services should have been

• 
  D🅰️z (@JellyTotPixel) reported 20 minutes ago

  @JackBon60290058 @jordantyson92 kcom its been realy bad today heard it could take 48 hours to fix

• 
  Helen Stebbings (@helenstebb) reported 25 minutes ago

  @MartinSLewis I've banked with @Barclays for 38 years and never had a single problem. Had my phone and later internet with kcom for 32 years. Now because of their ridiculous pricing and the fact their don't have a monopoly in Hull any more I am changing

• 
  Tom (@brokenviolin83) reported 26 minutes ago

  Just received an email from a 'KCOM Customer Champion Specialist' what the **** is one of those ???!!!! And if they are sooo good, why is the service soo **** ?!

• 
  Kev (@kevbez1969) reported 26 minutes ago

  @leemelonopie @KCOMhome I know a few who've been on it and they all said the same thing. It's good at times but too inconsistent. Lots of major slow down at peak times. 3 of them have gone back to kcom the others are still stuck in a contract but moving back when they can.

• 
  Frank Castle (@FrankCa52742356) reported 28 minutes ago

  @ToonDazza @andreajenkyns KCOM manages the phone network and most broadband internet services in the Hull area. It's a private company. Nothing to do with the Council.

• 
  Joseph daniel foster (@DanielDanny4755) reported 31 minutes ago

  @KCOMhome #KCOM I’m a disabled customer of yours with no mobile & Wi-Fi dependent iPad &a landline I had no Wi-Fi most of the day #HU3WestHull &all your lines to busy( pre-recorded message) I’ve only just found out by accident it is back on - Not Pleased at all KCOM

• 
  ItsJustJosh (@Craucoes) reported 31 minutes ago

  @RomeoOscarEcho @declang05 KCOM are a bad company but one of thee best providers in the UK they’re one of limited company’s that provide Full Fibre across the UK. Issue is staff and management there are shocking and don’t care for customers. When I worked there we had 13 mins to take a call or loose pay :/

• 
  Ricako (@ric_ako) reported 33 minutes ago

  @KCOMhome KCOM any updates on todays outage in YO8? What has happened, and any idea on when we can be expecting service to be restored?

• 
  Les (@MartinTwigs68) reported 37 minutes ago

  Kcom broadband has gone down, I ring up and it tells me I'm 172 inline and should use their web page. How f**king ironic

• 
  Amber (@blacklab115) reported 37 minutes ago

  kcom have got to sort their net out as we pay good money for crap internet!

• 
  Kermit Sama (@RileyAsari) reported 42 minutes ago

  Mate I Swear KCOM Are actually so ****, All day had slow connection, Cant even open a new tab without it taking all day

• 
  Scott Bradley (@Bradley1Scott) reported 43 minutes ago

  @peter_levy If KCOM let the other companies share the network under PIA agreement like BT do there would be no need for more poles and digging the streets up

• 
  Sam Reed (@tehreedy) reported 44 minutes ago

  Hmm @KCOMhome you seem to have members of staff coming down my street telling lies. I’ve just had an argument with someone telling me I haven’t got fibre, but I definitely know I have. It may not be KCOM fibre, but it is Openreach fibre. This feels very misleading to customers

• 
  Rach (@dinkyrach) reported 46 minutes ago

  @zigzagtoes @Tosh_ag @MikeeP1981 Kcom itself has primary and secondary dns. You actually miss out on locally cached content by not using Kcom’s dns for your resolution.

• 
  24 Karat Recordings (@Recordings24) reported 46 minutes ago

  @KCOMcare im leaving KCOM Can't message you. "unable to send" and customer service sucks. Speeds are awful and I pay for 400mb down. Lucky to get 200. I'm out of contract and wont be renewing

• 
  WanderingSocialist (@RightHater) reported 46 minutes ago

  @The_B KCOM have THE worst comms processes. Literally took them 5 hours to even respond and the website still says no issues. Terrible.

• 
  Anthony Blanchard (@AntBlanchard34) reported 48 minutes ago

  All I want to do is settle down with a nice movie on Netflix but I’m still waiting to see if I’ll be allowed the internet in my new place because KCOM charges £60 per month and my Appointee might say that it’s a bit too expensive to pay

• 
  Jeanniebabe 💙 (@g01dy) reported 55 minutes ago

  @KCOMhome @KCOMcare Rubbish service in HU12 for a few days now. Come on KCom we pay through the nose for your broadband at least make it work properly.

• 
  TeeGee (@Suimavave) reported 59 minutes ago

  @D_L1997 That Golding support try at the Kcom is gonna hit me like a steam train

• 
  Kasper the Ghost of Kaspa (@KasperCoin) reported 1 hour ago

  👻 $KASPER Announcement – Delisting from Biconomy 🚨 After careful review, we’ve decided to delist Kasper from Biconomy. Liquidity will be safely withdrawn and injected in coming DEXes as ZEAL or KCom Withdrawals are possible until September 30th, but we strongly advise everyone to withdraw before August 31st. This wasn’t an easy call but it’s the right one for the health of Kasper and the community. Why did we take this step? 1.Without any prior notice, Biconomy launched a high-APR EARN program for Kasper. While flattering, it was concerning since the team was never informed or consulted. 2.Shortly after, new unexpected demands appeared: •More sell orders of Kasper requested. •Additional liquidity requirements not agreed upon before. •Conditions that surprised both our team and our market makers. 3.We’ve noticed similar issues affecting other KRC20 projects What’s Next? The liquidity previously tied to Biconomy will now be redirected into the new DEXes launching in the Kaspa ecosystem within days. This doesn’t means we’ll not be listing in bigger exchanges in the coming months This means $KASPER trading will be freer, fairer, and without restrictions, exactly how DeFi should be. The key Leaving Biconomy is not a setback. We’re moving towards a future where Kasper grows stronger, more independent, and aligned with the vision of open and unrestricted building on Kaspa. Kasino, KasMixer, Proof of Works, DAGScan… the ghost doesn’t stop. This is just the beginning. See you in the trenches The Kasper Team 👻 $KASPER the Ghost of $KAS on #KRC20 & #KRC721

• 
  Traceymac1964 (@tramac1964) reported 1 hour ago

  @kappacino @sen_j59 It is. Although we're starting to see other companies start to creep in. Only trouble is the competition is digging up half of Hull in order to install their own infrastructure as KCOM wont share theirs.