KCOM Outage Report
Why is my KCOM service not working?
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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of KCOM reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at KCOM. Are you experiencing issues or an outage? Leave a message in the comments section!
Will KCOM compensate me for the outage?
KCOM outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use KCOM and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. KCOM has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by KCOM users through our website.
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Internet (71%)
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Total Blackout (15%)
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Wi-fi (11%)
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E-mail (2%)
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TV (2%)
Live Outage Map
The most recent KCOM outage reports came from the following cities: City of London, Kingston upon Hull, Bolton, Reading, Manchester, London, Batley, Halifax, Hackney, Normanton, Glasgow, Bobbington, Hounslow and Harringay.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Internet | |
| Kingston upon Hull |
Internet | |
| Bolton |
Internet | |
| Kingston upon Hull |
Internet | |
| Reading |
Internet | |
| Manchester |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
KCOM Issues Reports
Latest outage, problems and issue reports in social media:
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🎗🐯Jordan Coles🐯🎗
(@Jordan_Coles) reported
@DavidMeyler @HullCityStats @HullCity I remember Wally from when I worked the players lounge and some of the other bars at the KCOM. Never got to have many conversations with him, but he was always so courteous and polite, seems like a really tip bloke.
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Mark Peacock 🎗🇬🇧
(@knockerdibb) reported
@Uzzell01 Well, the mid week ‘rest’ doesn’t seem to be the advantage some predicted. Nevertheless, it was primarily abysmal finishing and poor decision making, that cost us 2 points today. It sounds contradictory, given our position, but, it’s been an ongoing problem at the Kcom all season
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👁SCI👁
(@sci_twit) reported
<SCI>watch ~ KCOM are monitoring their broadband service.
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Jason Stevens-Read
(@JasonRead9) reported
@NicolajayneLaws @KCOMhome @bbcburnsy Eventually, I asked some time ago if you worked for KCOM and you failed to respond, I suggest you block me as I will be raising a complaint based on screenshots of this conversation
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Karl
(@hcafckarl) reported
O2 are ******* **** it takes absolutely ages for anything to load on 4G. What a joke. It’s bad enough being on KCOM internet as well 😡
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daphne | cat girl
(@ASTART3ED) reported
UGH DAMN IT I HAFVE TO WTZAHC KCOM AFTE RI DONT UNDERSTAND WDYKM MC WENFDY HYUH YENA AND YUNA TRENDING UHG
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Lee2e
(@2elee2e) reported
@IPsychooI mate its my internet 2, since christmas ive lost my 5g and running off the 2.4 connection, im with Kcom and its known to be a bag of shite, im gonna ring them this week tho to get my 5g back, its not showing on any of my devices, yeh it was a bad weekend bro
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Advanced_Alarms
(@Advanced_Alarms) reported
doesn’t do bank holidays or Sundays, apologies to our customers who had a limited response to emails set over the weekend as we as currently using a router & 4g dongle from the IT junk pile. Hopefully #kcom will resolve the issue & get us connected again 2/2
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TigerTube 🎗
(@TigerTubePlayer) reported
@ShackHull My bad, I should’ve specified KC/KCOM matches...
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Martin Sansom
(@antiquestwins) reported
Been living ag my parents' house for the past couple of weeks and using their @Virgin broadband to work remotely. I haven't used Virgin before and never realised it was this sh*t - it almost makes Kcom look reliable.
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geoff
(@VictorMeldrew17) reported
@JasonRead9 @KCOMhome @bbcburnsy Moved from Beverley where Kcom broadband cost me £42 per month, moved to Leicester had Sky broadband at £28 pm. Kcom are running an illegal monopoly in Hull area and having everybody’s pants down. #shameful
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Hull Libraries
(@hull_libraries) reported
@ysomendez Hello, yes this is a problem we have had intermittently since this morning. It is a KCom issue and they are working on it. Our apologies.
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CODED1982
(@AndrewAbbey) reported
@_KCHome Connection to the internet is continually dropping out. Are there issues currently?
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Lee2e
(@2elee2e) reported
@IPsychooI yeh im gonna ring 1st thing in morning, i think its my router the 5g light is on but the 5g network doesnt show on any of my devices, the 2.4 one is what ive been using, im paying 45 bar a month for it aswell, yeah if you look up kcom internet mate you will see how shite it is
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Goolie
(@Goolie6) reported
The dustcart couldn't get down our street today. Kcom have barriers up so dustcart couldn't navigate round them. Mmmmm wondering now if a fire engine could get through or an ambulance. You couldn't make this up. #Goole
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♡░SuiSaiFan༄༄♡🐝
(@Fanoftrechorboy) reported
@selftherapyUK Mate all wifi is ****. Luckily i got that kcom daft ****, so i get like 12 ping a game. STILL GET SPEED UP LAG THO
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Lloyd Jackson
(@lloydyyyyj) reported
@SkintDad @bt_uk @KCOMhome People seem to have either no issues, or no end of issues with KCOM. Ours was good at first but over time it has slowed significantly, and that’s a similar experience to most of my friends and family.
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Baz Cooper
(@bazdjcooper) reported
There have been some teams that have come to the KCOM this season and given it a real go, have made life difficult for #hcafc. Northampton Town the worst by some distance, rolled over and offered their bellies for a rampant tickling.
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julie coates
(@pastystone) reported
@KCOMcare No service and been cut off three times now... got down to position 6 from 19! Is Kcom intranet down 🥲
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Adrian Ludlam
(@adrianludlam) reported
@EmmaHardyMP @KCOMhome @Hull_Trains On this I disagree! Kcom's monopoly here for households means that the value they offer can be poor compared to the rest of East Yorkshire. BT gave me much more 20 miles away & now Kcom themselves offer much more as well outside the hessle area!!
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Jon
(@BattleScarredUK) reported
@Niki44 @Skyhelp KCOM are as bad.
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Brick
(@BrickYmY) reported
@Aromaa__ If I get this job I’m down, get us on the KCOM up at Hull
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𝕬𝖉𝖆𝖒 𝕸𝖎𝖙𝖈𝖍𝖊𝖑𝖑
(@adamknives) reported
The hole in the ground for kcom is patched, it's almost ready and holy **** I NEED THIS FIBRE so sick of dogshit connection
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angryman3
(@jawsofdeathdjn) reported
@JWhittlesElbow @althurstonsport Even in the premier league, the atmosphere at the kcom has never got close to a city v scunny derby at BP.
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Martin Sansom
(@antiquestwins) reported
Been living at my parents' house for the past couple of weeks and using their @Virgin broadband to work remotely. I haven't used Virgin before and never realised it was this sh*t - it almost makes Kcom look reliable.
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Mattbot
(@En2erTheMattrix) reported
Quick turn it offme: I wanna preload no mans sky on just my home because of kcom outage.
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Graham Cannon 🎗️
(@GrahamCannon) reported
@pchapman24 @HullCity Worked ok for me but @Uzzell01 had to go onto 4g - could it be a KCOM issue?
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Goolie
(@Goolie6) reported
Well it's brown bin day tommorow be interesting to see if cart can get down street it couldn't last week for green bin. Kcom creating caos. #Goole
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Matthew Anthony
(@mattyantz) reported
@fishface58 @KCOMhome Are you using the kcom supplied equipment? If so that’ll be the problem
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Nicola jayne Lawson
(@NicolajayneLaws) reported
@JasonRead9 @KCOMhome @bbcburnsy Yes I work for KCOM Jason I wouldn’t have a problem letting anyone know that. I haven’t trolled you at any point. I’ve provided you with facts and figures and an alternate view to your own.