KCOM service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of KCOM reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by KCOM users through our website.

• Internet (53%)
• Wi-fi (33%)
• Total Blackout (14%)

Live Outage Map

The most recent KCOM outage reports came from the following cities: Kingston upon Hull, Normanton, Batley, London, Hammersmith, Manchester, Harringay, Halifax, Oldham, and Preston.

City	Problem Type	Report Time
Kingston upon Hull	Internet	4 days ago
Normanton	Wi-fi	5 days ago
Batley	Wi-fi	5 days ago
London	Internet	14 days ago
London	Internet	15 days ago
Batley	Internet	19 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

KCOM Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tony Roe.🐯🧡 (@RomeoOscarEcho) reported 6 minutes ago

  @RadioHumberside Too little to late kcom..Uve acted like a cartel in Hull.. Good riddance to ur network..

• 
  Rion 𐤊 (@RionTheG) reported 7 minutes ago

  @kuda_ch Im a Gangsta who does real gangsta ****, if i point fingers then it definitely needs fingers to be pointed at. **** Zeal, KCom is the ONLY DEX on $Kas which you can trust

• 
  IAN_EBO_LAD (@ebolad1) reported 9 minutes ago

  @KCOMhome @kcom this months bill is on hold till you fix it we pay good money and yet we have no internet

• 
  ItsJustJosh (@Craucoes) reported 9 minutes ago

  @danjsansam @ThreeUK KCOM isn’t down they are just fitting new poles across all of hull to prevent widespread outages, they warned you of this 17 hours ago as it will last between 1-5am

• 
  lee opie (@leemelonopie) reported 16 minutes ago

  Is @KCOMhome fixing the problem today?? #kcom down for over 2hrs now! Do we get a refund for all the outages #hull

• 
  Andrew Ross (@Andy_Ross1962) reported 17 minutes ago

  @Chamaerion @andreajenkyns Hull never had red phone boxes. They were never part of the Post Office or BT. They are owned by KCOM and are usually cream coloured.

• 
  KCOM (@KCOMhome) reported 20 minutes ago

  A KCOM spokesperson, said: “We apologise for the service disruption earlier today that affected customers across Hull and parts of East Yorkshire. We’ve been working hard behind the scenes to fix the problem and everything should be returning to normal now.

• 
  Jeanniebabe 💙 (@g01dy) reported 22 minutes ago

  @KCOMhome Rubbish service in HU12 for a few days now. Come on KCom we pay through the nose for your broadband at least make it work properly.

• 
  James Lockwood (@EnfieldTiger) reported 22 minutes ago

  @lucyk512 To get the data to your local mast, the mobile networks will use a line to the mast. In the rest of the country there's a choice of providers. In Hull there's KCom. So if it's a core problem with KCom, that probably explains the reason

• 
  Kermit Sama (@RileyAsari) reported 23 minutes ago

  @Pivotless Awh that sucks, I Say as a Joke but it wouldn't surprise me if a company setup in your area before Kcom even get to you

• 
  Scott Bradley (@Bradley1Scott) reported 26 minutes ago

  @peter_levy If KCOM let the other companies share the network under PIA agreement like BT do there would be no need for more poles and digging the streets up

• 
  Mike Covell (@MikeCovell) reported 26 minutes ago

  Anyone else having intermittent signal with their kcom?

• 
  Robbo ▪️🔸🇬🇧🇹🇷 (@itisalex_) reported 28 minutes ago

  @KCOMhome Internet is down for those Hull citizens wondering 💩 #KCOM

• 
  ItsJustJosh (@Craucoes) reported 29 minutes ago

  @Gazzz_91 @KCOMhome KCOM State in there contract you will still pay for a non functioning service, Unless it has been 14 days or longer

• 
  Rach (@dinkyrach) reported 31 minutes ago

  @zigzagtoes @Tosh_ag @MikeeP1981 Kcom itself has primary and secondary dns. You actually miss out on locally cached content by not using Kcom’s dns for your resolution.

• 
  Steve Parker (@steviee_p) reported 32 minutes ago

  @indianasc0nes @PollardRach I'm in Hull on Kcom, never had any bother with it whatsoever. If your WiFi is causing you problems then it's likely that your router is at fault. Kcom offer a free service to help with that also

• 
  24 Karat Recordings (@Recordings24) reported 37 minutes ago

  @KCOMcare im leaving KCOM Can't message you. "unable to send" and customer service sucks. Speeds are awful and I pay for 400mb down. Lucky to get 200. I'm out of contract and wont be renewing

• 
  MotherOfFestiveDragons 🐝👩🏼‍🎓🇪🇺🦖 (@HullMichelle75) reported 39 minutes ago

  @JanPurling Oh Jan 😔 Hope you feel better soon. Someone tweeted about KCOM earlier and said it’s going to be down a couple of days 😯 x

• 
  Ricako (@ric_ako) reported 46 minutes ago

  @KCOMhome KCOM any updates on todays outage in YO8? What has happened, and any idea on when we can be expecting service to be restored?

• 
  Sam Reed (@tehreedy) reported 47 minutes ago

  Hmm @KCOMhome you seem to have members of staff coming down my street telling lies. I’ve just had an argument with someone telling me I haven’t got fibre, but I definitely know I have. It may not be KCOM fibre, but it is Openreach fibre. This feels very misleading to customers

• 
  Nathan Spencer (@_Nathan_Spencer) reported 47 minutes ago

  Love it when kcom goes down mid fifa game

• 
  hc (@indianasc0nes) reported 47 minutes ago

  @steviee_p @PollardRach But whether it’s the only provider or not, if the service is ****, it’s ****. I lived in hull for 3 years and knew tonnes of people on it (50+) and every single person had a bad experience. You could say the same about reviews for every company but none are as bad as Kcom

• 
  Frank Castle (@FrankCa52742356) reported 50 minutes ago

  @ToonDazza @andreajenkyns KCOM manages the phone network and most broadband internet services in the Hull area. It's a private company. Nothing to do with the Council.

• 
  ItsJustJosh (@Craucoes) reported 50 minutes ago

  @JonKirby1974 @KCOMhome @Kcom Please don't blame the customer service/ tech support people you speak to because i used to work for kcom and in a situation like this we aren't told anything either it's not there fault they can't help you

• 
  Mx. Star (@sonder_star) reported 54 minutes ago

  why is my wifi down and kcom said its an era thing yet nobody i know in my area is affected 😭😭😭 pls my datas gonna run out

• 
  Joseph daniel foster (@DanielDanny4755) reported 56 minutes ago

  @KCOMhome #KCOM I’m a disabled customer of yours with no mobile & Wi-Fi dependent iPad &a landline I had no Wi-Fi most of the day #HU3WestHull &all your lines to busy( pre-recorded message) I’ve only just found out by accident it is back on - Not Pleased at all KCOM

• 
  Amber (@blacklab115) reported 1 hour ago

  @kcom our lightstream is terrible get it sorted please

• 
  Tony Roe P/F 🐯 (@RomeoOscarEcho) reported 1 hour ago

  @PhilGraham19 Thanks Phil. We're going to leave this kcom shyte Internet service.

• 
  x (@fcmufc17) reported 1 hour ago

  @Brooksyhfc @geoffcraft00 @kcom cancel the visit to the brooks residence , his internet wasn’t down after all

• 
  David (@MyMSPDay) reported 1 hour ago

  KCOM having another internet outage in #Hull. The service has been periodically unreliable recently.