KCOM Outage Map
The map below depicts the most recent cities worldwide where KCOM users have reported problems and outages. If you are having an issue with KCOM, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
KCOM users affected:
KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Kingston upon Hull, England | 3 |
| London, England | 2 |
| Halifax, England | 7 |
| Manchester, England | 2 |
| Normanton, England | 1 |
| Birmingham, England | 1 |
| Batley, England | 2 |
| Stanmore, England | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
KCOM Issues Reports
Latest outage, problems and issue reports in social media:
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Ben (@BenGardner44) reportedYou’re pathetic KCOM! Can’t pick up my sons prescription now because internet is down so if he gets worse it’s on you! @KCOMhome
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. (@hcityafc) reported@kcom internet gone down west of the river by looks of it #uptherobins
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Tigerax (@TigeraxGG) reported**** KCOM it’s getting cancelled. Down again within a few weeks. Connexion the way forward now. Unprofessional outfit at @KCOMhome
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D🅰️z (@JellyTotPixel) reported@jordantyson92 yeah mine not working went of same time as kcom i looked on the o2 website an it said a mast near u is not working
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Scott Bradley (@Bradley1Scott) reported@peter_levy Bt have to let other companies use there network so why are KCOM being like this . This will give people more Choices on who will provide there services
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tils🧡🖤 (@T1LLYYYYY_) reportedlove kcom going down every 2-3 business days
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Scott Bradley (@Bradley1Scott) reported@peter_levy If KCOM let the other companies share the network under PIA agreement like BT do there would be no need for more poles and digging the streets up
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Bollard (@Plaaaard) reported@bazdjcooper KCOM Down?
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Dan (@danjsansam) reportedKcom going down again early???
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Steve Parker (@steviee_p) reported@indianasc0nes @PollardRach There's no other line based provider in the area for people to review, that's the issue and a lot of people tend only to leave reviews when disgruntled. If any other provider was enter the area it wouldn't make a difference as they would rent Kcom lines though M3 are laying cable
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Chris Shaw (@s14awy) reported@KCOMhome I have to say the service and response times from KCOM are well below standard and what should be expected. Every day this week my Internet is for 5 to 6 hours. Engineer is now due tomorrow. How do I claim compensation /good will refund for the poor service to date please?
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Paula Burnby (@BurnbyPaula) reported@KCOMhome Why do you need to access my account to explain what the additional £3 is being used for unless I sign up for 2 years with a service that at best is mediocre? Surely you aren’t that inept you can’t give a reason behind the different charges? #avoidingthequestion #kcom
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Mike Covell (@MikeCovell) reportedKcom signal has dropped 4 times s8nce 9n the phone with tech support. Are new router is due any day.
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Silver Humber (@SilverHumber) reported@KCOMhome My Lightstream internet is still down despite multiple reboots. What's up KCom?
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Kris Bean (@kkrrbb76) reported@KCOMhome installed 22 Feb. Remedial work reported to kcom. Wall box hanging off wall , cable loose and untidy, entry point hole for cable about 5 times bigger than the cable. Inspection on 14 April to report the install needs starting again. No further communication. Garbage.
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