KCOM

KCOM Outage Map

The map below depicts the most recent cities in the United Kingdom where KCOM users have reported problems and outages. If you are experiencing problems with KCOM, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

KCOM users affected:

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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Batley, England 6
Normanton, England 5
London, England 4
Kingston upon Hull, England 4
Manchester, England 3
Halifax, England 3
Croydon, England 2
Reading, England 1
Hackney, England 1
Glasgow, Scotland 1
Bobbington, England 1
Hounslow, England 1
Harringay, England 1
Leeds, England 1
Beverley, England 1
Widnes, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

KCOM Issues Reports

Latest outage, problems and issue reports in social media:

  • HullKRSid Sid Craven 🏉 (@HullKRSid) reported

    @vandenbos114 @hullkrofficial @Sewell_Group I get that but my point was simply that KCom are also using poles for fibre in areas, like mine, that have existing underground distribution and have never had overheads for telephony. It's not just Connexin.

  • Tigercroup Paul (@Tigercroup) reported

    @HullCity Don’t stress people, sending 160 emails down a KCOM line could take 3 hours. Hold tight. 😬😬

  • sharocraft sharon chambers R/N (@sharocraft) reported

    Oh my word 2 hours on live chat with KCOM whilst I’m not complaining about the operators I’m disappointed I can’t have a engineer to come out it will cost me, surely if something isn’t working properly then they have a duty of care to fix it. Hey ho. Stuck with it.

  • yhksweep mie ✩ (@yhksweep) reported

    she'll continue to write the epilogue for him for eternity....a never ending story for the one who loves the story the most... for the person kcom is desperately trying to save WAH

  • chris_feast Chris Feast (@chris_feast) reported

    @KCOMhome Absolutely shocking customer services! Telephone Kcom Friday 21st October as we had total fibre broadband failure a I sent an email of complaint Saturday acknowledged, Ticket [56087] NO REPLY, NO TELEPHONE CAll week later no broadband.SHOCKING CUSTOMER SERVICE!

  • lukebed79 Luke Bedford (@lukebed79) reported

    @jesslouiseb23 I still remember your horrible lot ripping out our seats and throwing them about at the kcom in that fa Cup tie, if your crying about fan bases yours are a joke.

  • Burgessappleton Mark (@Burgessappleton) reported from City of Kingston upon Hull, England

    @KCOMhome @KCOMcare terrible service today in HU8. Is there any known issues? Unable to use Wi-Fi connected to any TVs in the house, also hardwired PS5 isn’t finding a network connection. However, Wi-Fi to iPhone is working!?! Any ideas please? #Internet #KCOM #Hull

  • DanHKRHCAFC D (@DanHKRHCAFC) reported

    @davidwheldrake @hullkrofficial Yeah coz the kcom is a **** hull unless city are playing there

  • sparkyhullfc mark hughes (@sparkyhullfc) reported

    anyone else's internet connection struggling to connect or real slow? ever since connections dug up our street, kcom has got slower!

  • BricknellBeers Bricknell Brewery (@BricknellBeers) reported

    @WixHelp I think it might be an issue with my broadband provider (KCOM in Hull, UK). I can access the websites on my phone via 4G but not via wi-fi, so it's probably not an issue at your end.

  • the_skeptic None of the above (@the_skeptic) reported

    @dantomlinson92 Another season down the drain. I thought Hodgson would be given next season after signings being announced. It’s like Groundhog Day at the KCOM. New coach needs to be ruthless. Players have cost 2 decent blokes their jobs.

  • scumfc1005 John Allison (@scumfc1005) reported

    @RLDToo @derek1910 Never had to "Market" a derby game at the KCOM before. Ticket sales must be really poor for Adam to resort to this from both sets of fans.

  • adamkendo adam kendrick (@adamkendo) reported

    Tomorrow is the first time I'll be back at the kcom since losing my dad 3 years ago...going to be strange, but I'm sure he will be there with me cheering on the boys on a weekend we should never forget the people who sacrificed so much for us to be able to do what we do.#HCAFC 🐯

  • dan1el88 🇺🇦 🇬🇧 🐯 Dan 🐯 🇬🇧 🇺🇦 (@dan1el88) reported

    @bluewhitewall @babarahmangh Reading will be nowhere near the playoffs come end of season, worst team I've seen at Kcom followed by the worst ref. Best team lost.

  • spudsinwater @spudsinwater (@spudsinwater) reported

    @andy_mansell72 @Carlwilks2011 Why don’t you look at the crowds both rugby teams were getting last time they were in the 2nd divisions of their sport and compare that with City this season? The BIGGEST DERBY IN THE WORLD had never once sold out at the KCOM / MKM in the top division of its sport. FACT.

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