KCOM Outage Map
The map below depicts the most recent cities in the United Kingdom where KCOM users have reported problems and outages. If you are experiencing problems with KCOM, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
KCOM users affected:
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E-mail
KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Batley, England | 6 |
| Kingston upon Hull, England | 5 |
| Normanton, England | 3 |
| London, England | 3 |
| Manchester, England | 2 |
| City of London, England | 1 |
| Bolton, England | 1 |
| Reading, England | 1 |
| Halifax, England | 1 |
| Hackney, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
KCOM Issues Reports
Latest outage, problems and issue reports in social media:
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Jacob Hodgson
(@JacobHodgson01) reported
@KCOMcare I have been running some tests over the past few days with my network and others on the KCOM infrastructure. Do you throttle XBOX downloads at 5PM? It has been consistent for the past few days?
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Jacob Hodgson
(@JacobHodgson01) reported
@KCOMcare No this is not. But somebody on a BT network has a constant speed. Me and others on KCOM bang on 5PM everyday drop down from our full package speed to around 500kbps! Got to be something on KCOM or one of your partners?
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Penguin Pete
(@PinguPete54) reported
Looks like there's a problem with the kcom drainage - not seen the pitch in this state for a long time
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Nigel Alexander
(@NigelAl72456531) reported
@mattdeanbbc Poor display today Matt. The midfield lacked energy. KCOM pitch not at its best today but no excuse.Time to freshen things up for the trip to the Seasiders.
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Mattbot
(@En2erTheMattrix) reported
David Cameron better ignore us and stay in my home because of kcom outage.
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ℙℍ𝕀𝕃 ℍ𝔸𝕍𝔼ℝℂℝ𝕆𝔽𝕋
(@Phil_Havercroft) reported
@XMissFuryX @KCOMcare Yup, same here. It's getting ridiculous how KCOM are playing dumb to the issue on here and facebook.
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saff
(@idi0teque_) reported
bradley won’t let me rename the wifi to kcom to make me feel less homesick what an awful boyfriend
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Sal H
(@sallybrids) reported
@KCOMcare And if the service we pay so much for is rubbish it doesn’t matter does it? We’re completely over a barrel and KCOM carry on taking our money. This is exactly the time we need our internet the most - for work, studying, keeping in touch with people, shopping etc. So frustrating
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David Batte 🎗
(@hullcity_pfa) reported
from
Swanland, England
Has nobody worked on that kcom pitch in the last 2 weeks it looks awful
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Tesla Model 3 Adventures (with Rich & Sharon)
(@HullTeslaModel3) reported
@effin1233 Almost two hours on hold, and then when I'm almost through, it telling me they've technical problems with their phones! Laughable! Come on @KCOM pull your fingers out.
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Tom Beer
(@Killertom63) reported
@Eleanor_Hewitt @KCOMcare I'm getting 65ms (Normally have 1ms) ping. 550 Down (Normally 900). 42 Up (Normally 50). I love how they are not even acknowledging these outages! Unprofessional service from Kcom as always.
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Bob Parker
(@parkerrg) reported
Any one having sound and vision problems from KCOM,mine is crap
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Mattbot
(@En2erTheMattrix) reported
I accidentally got a solid mark in my home because of kcom outage.
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A.J.
(@Ciara_OfficiaI) reported
@ghoulskill But for a regular kcom or uv custom to apologize normally like she does takes months for people to forgive yet for her it takes hours? **** outta here.
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KCOM Care
(@KCOMcare) reported
On Tuesday 15 December and Wednesday 16 December we will be carrying out essential maintenance across the KCOM network. This work will take place between 10:00pm on Tuesday 15 December to 05:00am on Wednesday 16 December. (1/3)
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