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KCOM

KCOM Outage Map

The map below depicts the most recent cities worldwide where KCOM users have reported problems and outages. If you are having an issue with KCOM, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

KCOM users affected:

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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Halifax, England 10
Batley, England 4
Hessle, England 1
Enfield Town, England 1
Southwark, England 1
Blackburn, England 1
Ealing, England 2
Birmingham, England 1
Kingston upon Hull, England 6
Newcastle upon Tyne, England 3
Ilford, England 1
London, England 4
Normanton, England 4
Rushden, England 1
Fulham, England 1
Bexleyheath, England 1
Prescot, England 1
Manchester, England 1
Southall, England 1
Leeds, England 2
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

KCOM Issues Reports

Latest outage, problems and issue reports in social media:

  • daehyeonbliss
    VÌNTAGE wants a gdm 😭 (@daehyeonbliss) reported

    wtf did i just watch? kcom staff that was so unprofessional its fckn live?! hello?

  • GeoffThornes
    Geoff Thornes (@GeoffThornes) reported

    @SkyHelpTeam Hi Mags everything seems ok it’s on HDM11 which is as it’s always been. I am trying another reboot but even if it clears it won’t last very long before it goes blank. After reading some of the forums I wonder if the KCOM broadband is an issue!

  • Phil48James
    Phil Taylor. nearly a pensioner. (@Phil48James) reported

    @andytlee_2 @HullHour @KCOMhome I have been with 3 for years and never had any issues, And oops I may have meant 30 a month. My son has had no issues with the home broadband, 3 are concentrating on rolling it out in Hull because of the monopoly KCOM have.

  • MiddleChildHull
    Middle Child (@MiddleChildHull) reported

    Has Kcom internet gone down?

  • Tosh_ag
    Tosh_ag (@Tosh_ag) reported

    @KCOMhome The only thing slowing me down is KCOM they transfer me to 300 from 200 and I get a extra 20MBPS,

  • RichieLyric
    Richie Bard Baker-Donaldson (@RichieLyric) reported

    @KCOMhome Moved to hull two months ago, already had the Kcom lightstream go down twice. Never had such a poor service in any other part of the country. Plus the cost of Kcom internet is higher than anywhere else! What a shabby company

  • Beccaa_Booo
    Becky 🐝 (@Beccaa_Booo) reported

    Love how slow kcom is tonight 🙃 my phone is pinging but no messages appearing yet.

  • CityView1904
    Jarvo (@CityView1904) reported

    @KCOMhome Tether your phones Peasants KCOM Customer care team

  • Adam_Pablo
    Adam Pownall 🌱 (@Adam_Pablo) reported

    As KCOM is down for the whole of Hull are we all going for an early Friday pint?

  • libluke85
    Luke #FBPPR (@libluke85) reported

    @misscherrydolce @KCOMhome @virginmedia I wouldn’t wish VirginMedia on my worse enemy! Definitely steer clear unless you want service worse than KCOM…and that’s saying a lot!

  • weareability
    Ability IT (@weareability) reported

    If you're having internet issues in #Hull at the moment, you're not alone. KCOM are currently having an outage.

  • cara_townsend98
    Cara Townsend (@cara_townsend98) reported

    @Skitapostur Not Hull resident but contracting for a company based there and everyone has gone offline, so my guess is yeah, issues at KCOM (again)

  • Stef_Walton
    Stef Walton (@Stef_Walton) reported

    Guess KCOM is having a mass issue, looks like whole of Hull offline! @KCOMcare @KCOMhome

  • payne13131
    Ian_Aka_PaYne (@payne13131) reported

    @KCOMhome Wtf Kcom we cannot even call atm…

  • KCOMhome
    KCOM (@KCOMhome) reported

    Update: Our engineers are continuing to work hard to resolve the problem that is affecting internet users on the KCOM network.    We're sorry for the inconvenience that the issue is causing. We will provide a further update as soon as we have more information.

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