KCOM Outage Map
The map below depicts the most recent cities in the United Kingdom where KCOM users have reported problems and outages. If you are experiencing problems with KCOM, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
KCOM users affected:

KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
KCOM Issues Reports
Latest outage, problems and issue reports in social media:
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Ian 🏴🇬🇧 🎗 (@igdhu5) reported
Kcom pitch looks poor #hcafc
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Bibhash Dash (@bibhashdash) reported
Just dropped into single figures on my call queue to Kcom tech support. #OhTheJoy
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Bryan MyPersona123 (@MyPersona123) reported
@NorthLincsCNews I'm not happy that you are allowing KCOM into North Lincs to dig up service strips to lay FTTP when @ofcom don't recognise them as a major ISP in England and their packages are expensive and they don't offer an easy switching process like all other ISPs do. Why ?
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Mattbot (@En2erTheMattrix) reported
It's just my home because of kcom outage.
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Xyte (@Xyteee) reported
Why do I pay £48 a month for the most unstable broadband connection in the UK. KCOM is probably better than this ****.
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Gary Parker (@WiteWulf) reported
@graemefowler Well, a combination of duty to supply and the Universal Service Obligation that BT and KCOM have signed up to.
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Hull City Aus 🎗️ (@HullCityAFCAus) reported
Never seen the KCOM this boggy before! #hcafc
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Tim-in- Sutton-Hull (@timwilkinson__) reported
@Frenchdog13 You should see the KCom it’s awful 😞
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Chris Tye (@chris_a_tye) reported
What’s with the pitch at the KCom? I hope this finally puts to bed the old ‘Rugby ruins the pitch’ myth. It!s the worst I’ve ever seen it.
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Derek Nozedar (@DerekNozedar) reported
@jajHKR @SkyHelpTeam We had no end of issues when SkyQ was installed. Sky blamed KCOM, KCOM blamed Sky. Since Sky replaced all of our boxes after three visits lucky we’ve had no issues.
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Fewster V.2021 (@JpFewster) reported
How bloody good is Dan Crowley?! Some lovely football tonight but just breaking down to much where it matters. Has the KCOM pitch ever been in such a state? #hcafc
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Mouse (@F0rzaMouse) reported
@kcom ya internet is garbage
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Noel👁 (@Feniandinho) reported
KCOM WiFi has gone down.
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Jord (@jordhookk) reported
Kcom pitch looks like olivers mount, awful
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carol (@carolwright_) reported
Kcom is honestly the biggest bag of **** known to man