KCOM

KCOM Outage Map

The map below depicts the most recent cities in the United Kingdom where KCOM users have reported problems and outages. If you are experiencing problems with KCOM, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

KCOM users affected:

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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Batley, England 4
Manchester, England 4
Kingston upon Hull, England 4
Leeds, England 3
London, England 3
Halifax, England 2
Normanton, England 2
Newcastle upon Tyne, England 1
City of London, England 1
Bolton, England 1
Reading, England 1
Hackney, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

KCOM Issues Reports

Latest outage, problems and issue reports in social media:

  • aIixlemon Alix🍋 (@aIixlemon) reported

    power outage uno are they using KCOM?

  • Dying_Snail Darren (@Dying_Snail) reported

    @KCOMhome day 8 without home Internet this time, it been a total of 14 days without home Internet from the last 28 days and I'm down as vulnerable customer on Kcom's system, but I see you still took the full £54.99.

  • Dying_Snail Darren (@Dying_Snail) reported

    @KCOMcare day 8 without home Internet this time, it been a total of 14 days without home Internet from the last 28 days and I'm down as vulnerable customer on Kcom's system, but I see you still took the full £54.99.

  • DanLittle180 Dan Little - The Last Watcher 👀 (@DanLittle180) reported

    @1904Irrelevants You may have to ring kcom tomorrow for your username and password. Have you tried accessing the router homepage? If you turn your new router upside down you will see something like 192.168.x.x and login in details. You may find your username and password pre installed.

  • DanHKRHCAFC D (@DanHKRHCAFC) reported

    Anyone help me? Where is Australia Fiji being played I’ve seen kcom and headingly? Also can you send me a link to the tickets

  • hullrickshaws Neil (@hullrickshaws) reported

    @vicwhittamITV I went into KCOM last week and told them I want to cancel my £45 per month internet. I told them I was moving to Connexin for £25 per month. Suddenly, they could do it for £30 per month. Amazing?

  • wilsonpeter48 peter wilson (@wilsonpeter48) reported

    Times or kcom be hard ball and go for profit. You know what they say elephants never forget

  • katieeralphh Katie 💕 (@katieeralphh) reported

    KCOM is STILL NOT WORKING in the HU5 area which is absolutely ridiculous. It’s been days and we’ve been told it could be weeks before it’s fixed. Are we still being expected to pay our full bill after not receiving the service @KCOMhome ?

  • the_skeptic None of the above (@the_skeptic) reported

    @dantomlinson92 Another season down the drain. I thought Hodgson would be given next season after signings being announced. It’s like Groundhog Day at the KCOM. New coach needs to be ruthless. Players have cost 2 decent blokes their jobs.

  • HullTeslaModel3 Rich & Sharon EV Adventures 🇬🇧&🇫🇷 (@HullTeslaModel3) reported

    @Cosmic_Carol I spent an age trying to get KCOM filters to block unsuitable material... but ultimately failed. No matter what it'd block YouTube, Netflix, & even our home CCTV. Again tried Google Family Link, but gave up, because their Chromebooks needed my login every power up. Frustrating.

  • markcoops23 mark (@markcoops23) reported

    @kcom @seanroyce1 over 30 mins on hold yesterday to try and change my BB package. No answer, even though I was 4th in the queue. Why aren’t you offering your existing customer the same packages open to new customers in these very challenging times? Show the country that you care!

  • boothby_bradley Bradley Boothby (@boothby_bradley) reported

    disgusting service from @KCOMhome @KCOMcare our village has no access to wifi/internet and KCOM won’t send an engineer out until Monday 15th. if you have to work from home, you’re ultimately lose money, great given the current economical climate. worst provider going!!!

  • Burgessappleton Mark (@Burgessappleton) reported from City of Kingston upon Hull, England

    @KCOMhome @KCOMcare terrible service today in HU8. Is there any known issues? Unable to use Wi-Fi connected to any TVs in the house, also hardwired PS5 isn’t finding a network connection. However, Wi-Fi to iPhone is working!?! Any ideas please? #Internet #KCOM #Hull

  • scumfc1005 John Allison (@scumfc1005) reported

    @RLDToo @derek1910 Never had to "Market" a derby game at the KCOM before. Ticket sales must be really poor for Adam to resort to this from both sets of fans.

  • AbrahamHwhite A.🇻🇦🏳️‍🌈 (@AbrahamHwhite) reported

    Why is the market for broadband so terrible in Hull? Monopolies. Prices have gone up by 9% in a year yet there are literally just two providers - Three and KCOM - that cover my residential area near a high street and the university

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