KCOM

KCOM Outage Map

The map below depicts the most recent cities in the United Kingdom where KCOM users have reported problems and outages. If you are experiencing problems with KCOM, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

KCOM users affected:

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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Normanton, England 6
Batley, England 5
Kingston upon Hull, England 5
Halifax, England 5
London, England 4
Croydon, England 3
Hounslow, England 2
Manchester, England 1
Bobbington, England 1
Harringay, England 1
Leeds, England 1
Beverley, England 1
Widnes, England 1
Barnet, England 1
Barking, England 1
Carlisle, England 1
Southwark, England 1
Prescot, England 1
Orpington, England 1
Windsor, England 1
City of Kingston upon Hull, England 1
East Grinstead, England 1
Stanmore, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

KCOM Issues Reports

Latest outage, problems and issue reports in social media:

  • Deeno36 **** Grayson aka Deen (@Deeno36) reported

    @KCOMhome are awful, DO NOT USE. My daughter left Hull 2 move london 4 a job, they refuse to canx her contract & she's paying it still. They said its her own fault 4 leaving b4 contract end date. She's in a shared house now with BT, but KCOM refuse to canx & making her pay it.

  • stackstalker Stackstalker (@stackstalker) reported from City of Kingston upon Hull, England

    The people of Hull "kcom Internet is crap, we need a better alternative, nay, we DESERVE a better alternative!!!" Also the people of Hull "oy rival Internet company, don't you dare put that blasted pole down our street, be off with you forthwith" (or words to that effect) #NIMBY

  • Dying_Snail Darren (@Dying_Snail) reported

    @KCOMhome Hi,rang Monday to report that the fiber cable to the property had been cut, said a engineer would come to fix it today, but Kcom send a installer instead of a underground cable engineer, so how long do I have to wait now?

  • SamanthaJaggar samantha jaggar (@SamanthaJaggar) reported

    @kcom wtf your guy has said he can dig up outside my house till 11pm at night

  • connorbarke06 Steamedpluto44🇹🇷 (@connorbarke06) reported

    @JoeBullivant @hullfcofficial Internets gone down in west again my god KCOM are ****

  • rainbowkate1989 hummingbird (@rainbowkate1989) reported

    @KCOMhome is anyone having problems with kcom Internet?

  • JamesStart10 JimToFriends (@JamesStart10) reported

    @SueHodg78985334 @looknorthBBC So get onto kcom and demand they let others use there infrastructure,kcom as put up hundreds of poles up all over Hull because it would have cost to much to go underground,I totally agree with you're grievances but the problem is kcoms monopoly of internet provider

  • Jomeimei421 🌻mei | ceo of yoohankim (@Jomeimei421) reported

    KCom individually come to their own conclusions about TWSA, and they realize KDJ is probably the one who needs comforting the most so KDJ is just sitting there, braced for a slap in the face, feeling guiltier by the second when it never comes…he doesn’t know how to be forgiven

  • boothby_bradley Bradley Boothby (@boothby_bradley) reported

    disgusting service from @KCOMhome @KCOMcare our village has no access to wifi/internet and KCOM won’t send an engineer out until Monday 15th. if you have to work from home, you’re ultimately lose money, great given the current economical climate. worst provider going!!!

  • OptimisticLyon Prof. Sir SL. Backing Boris (@OptimisticLyon) reported

    @UswitchUK I wasn't getting the broadband (KCom) speeds I was expecting, I rang and they sorted whilst I was on the phone, it was a firmware update that had affected my router, it just needed resetting which they talked me through, and I got the 500mbps I was expecting, excellent service.

  • StarrySeaWitch Starry ⭐✨🌟 (@StarrySeaWitch) reported

    @charmcitylwy Brown wants to go after wage theft. KCOM has some kind of dog whistle ads and thinks more people should be in the criminal justice system because that's how they get access to services. They are both terrible but I think Brown is slightly less terrible.

  • GunnOlly Olly Gunn (@GunnOlly) reported

    What data do you have apart from pre-registration that supports the investment in our area? And don’t say pre-registration because the poles were never mentioned. Not even a huge saving over KCOM which have great customer service. Not painting a great picture of Connexin.

  • FCMonkey1982 FC Monkey (@FCMonkey1982) reported

    @kesXIII @dantomlinson92 Sick of hearing about " fortress kcom " do it then ,look like you give a ****!

  • teddsmedia04 teddsmedia04 (@teddsmedia04) reported

    @KCOMhome @KCOMcare hi I’m not a KCOM customer as I live in a different part of the UK yet I’ve purchased a router of eBay that was something you called a “LightHub”. It’s a technicolour DGA4231 router. I’m just curious as to wether you’ve disabled engineer mode on it? Thanks

  • hullrickshaws Neil (@hullrickshaws) reported

    @vicwhittamITV I went into KCOM last week and told them I want to cancel my £45 per month internet. I told them I was moving to Connexin for £25 per month. Suddenly, they could do it for £30 per month. Amazing?

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