KCOM Outage Map
The map below depicts the most recent cities in the United Kingdom where KCOM users have reported problems and outages. If you are experiencing problems with KCOM, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
KCOM users affected:
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E-mail
KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
KCOM Issues Reports
Latest outage, problems and issue reports in social media:
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sue york (wright)
(@lilminx1966) reported
@KCOMhome Hope we are getting a refund for the outage I pay nearly 70 pound a month and had no internet for 8 hours so far not good enough @kcom
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Jon Kirby
(@JonKirby1974) reported
Hey @kcomhome and @kcom, just to let you know that any hours I lose from being unable to work from home I'll be invoicing you direct for it to be reimbursed. You charge some of the highest rates in the country for your broadband and its piss poor along with your customer service
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Rach
(@dinkyrach) reported
@zigzagtoes @Tosh_ag @MikeeP1981 Kcom itself has primary and secondary dns. You actually miss out on locally cached content by not using Kcom’s dns for your resolution.
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Jason Dolan 🏴
(@CityJason) reported
@Soley1904 @JoePalmerUK @hullcityretro Remember him marking hazard at kcom and he never let him by all game, very on it that day
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Gary Yorkshire
(@GaryYorkshire) reported
@JPAzure @MrCowper Alternative means … go on, like what? Move house to an area with BT coverage? Ring up Elon and get some Starlink? I’m all ears. It’s not the fact that KCOM systems go down, it’s the long fix times. We’re hearing ‘hopefully by Tuesday’.
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Joseph daniel foster
(@DanielDanny4755) reported
@KCOMhome #KCOM I’m a disabled customer of yours with no mobile & Wi-Fi dependent iPad &a landline I had no Wi-Fi most of the day #HU3WestHull &all your lines to busy( pre-recorded message) I’ve only just found out by accident it is back on - Not Pleased at all KCOM
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Mike Horsfield
(@MikeHorsfield1) reported
@peter_levy Hi Peter, just received message from Kcom, 12 hours after internet restored. Not about having no internet, can do other things, it’s about the appalling service and No communication from them. Are they on your show tonight
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Adam 🐯 🌿
(@AlterAdam89) reported
@lilminx1966 @KCOMhome @Kcom Contract states 14 days without service and you will be compensated.
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Gareth smith
(@Gareth416) reported
@KCOMhome Terrible service from KCOM, one of the most expensive providers in the Country and we are stuck with them in Hull. I bet we won't even be compensated for this mess, been off all day now and it's regularly dropping out.
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Paul Harper 🐯🏃♂️💙💜
(@paulharper75) reported
@RP2218 @Tesco Yeah, I was assuming it was a KCOM issue. Good that someone paid for you though. 👏
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Mihu Nowak
(@Mihu_Nowak) reported
@KCOMhome Really??? No duh, current KCOM service it’s in 99.3% so ******🤮🤕I'm curious if I’m able to apply to a tribunal🤔
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Kev
(@kevbez1969) reported
@leemelonopie @KCOMhome I know a few who've been on it and they all said the same thing. It's good at times but too inconsistent. Lots of major slow down at peak times. 3 of them have gone back to kcom the others are still stuck in a contract but moving back when they can.
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KCOM
(@KCOMhome) reported
A KCOM spokesperson, said: “We apologise for the service disruption earlier today that affected customers across Hull and parts of East Yorkshire. We’ve been working hard behind the scenes to fix the problem and everything should be returning to normal now.
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D🅰️z
(@JellyTotPixel) reported
@jordantyson92 yeah mine not working went of same time as kcom i looked on the o2 website an it said a mast near u is not working
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Rach "Favus" Smith" 🏳️⚧️🦒
(@mrfavus) reported
@KCOMhome I contacted my work IT dept and they confirmed it was a routing problem with Kcom
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