KCOM Outage Map
The map below depicts the most recent cities worldwide where KCOM users have reported problems and outages. If you are having an issue with KCOM, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
KCOM users affected:
KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Halifax, England | 5 |
| London, England | 4 |
| Luton, England | 1 |
| Kingston upon Hull, England | 3 |
| Batley, England | 1 |
| Manchester, England | 1 |
| Normanton, England | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
KCOM Issues Reports
Latest outage, problems and issue reports in social media:
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Viking Photography York (@vikingphotoyork) reported@Holmes_Rich @KCOMhome There are issues with KCOM at the moment
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Richard Bradbury (@RichardMarkBrad) reportedDo not renew your contract if you use @KCOM. The contract will continue anyway, but if you renew and then terminate the contract, you will be subject to draconian termination fees.
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Mx. Star (@sonder_star) reportedwhy is my wifi down and kcom said its an era thing yet nobody i know in my area is affected ๐ญ๐ญ๐ญ pls my datas gonna run out
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Tosh&Piffle (@t__and__p) reported@thomasforth Hull's network was owned by the council. Due to an accident of history, it retained its local monopoly long after BT had to let others onto its network. As Oftel (sic) homed in, KCOM invested heavily in broadband technologies, to fend off BT and compete outside its area.
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Traceymac1964 (@tramac1964) reported@kappacino @sen_j59 It is. Although we're starting to see other companies start to creep in. Only trouble is the competition is digging up half of Hull in order to install their own infrastructure as KCOM wont share theirs.
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Tom Butler.๐น๐ทThe Bransholme Tiger ๐ฏ๐น๐ท (@TomButl55445942) reported@KCOMhome kcom say sorry for the inconvenience of the internet problems today ten hours without any internet and they say sorry
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Jeanniebabe ๐ (@g01dy) reported@KCOMhome Rubbish service in HU12 for a few days now. Come on KCom we pay through the nose for your broadband at least make it work properly.
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Paul Harper ๐ฏ๐โโ๏ธ๐๐ (@paulharper75) reported@RP2218 @Tesco Yeah, I was assuming it was a KCOM issue. Good that someone paid for you though. ๐
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TRUTHS ALWAYS (@cybertruckSly) reported๐จ๐ฌ๐ง BREAKING: The UKโs communications regulator, Ofcom, has officially recognized Starlink as a suitable broadband option under the countryโs 10 Mbps Universal Service Obligation (USO). According to UK broadband outlet ISPreview, homes with access to an affordable Starlink plan may no longer be eligible for a USO broadband connection through BT or KCOM. Reports indicate that some applicants have already had their USO requests denied because Starlink service was available at their address. Earlier this year, Ofcom also noted that the introduction of lower-cost Starlink plans helped reduce the number of UK properties without access to affordable, decent broadband to roughly 4,000. The decision marks another milestone for Starlink, reinforcing its role as a practical connectivity solution for rural and underserved communities across the UK.
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lin ๐ฅ (@HWNGKKYU) reported@yeojuromi IM EATING THIS YEARS KCOM SO BAD I JUST REALIZED THERES HRTZ WAV KICKFLIP PRODUCE 101 TOO
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Rosemary Pearman nee Bakes (@butchsekab) reported@KCOMhome My phone line is not working. My service charge is only ยฃ22.98ย per month. I have an outstanding balance of ยฃ0.00. My last bill date was 15th January 2023. I'm paid monthly and my next payment's due 7th Feb and my next Kcom payment will be on or around the 7th.
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Rion ๐ค (@RionTheG) reported@kuda_ch Im a Gangsta who does real gangsta ****, if i point fingers then it definitely needs fingers to be pointed at. **** Zeal, KCom is the ONLY DEX on $Kas which you can trust
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James Lockwood (@EnfieldTiger) reported@lucyk512 To get the data to your local mast, the mobile networks will use a line to the mast. In the rest of the country there's a choice of providers. In Hull there's KCom. So if it's a core problem with KCom, that probably explains the reason
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Jake woolford (@Jakewoolford01) reported@kcom might just be the worst Wifi provider ever
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Neil Peacock (@neilmpeacock) reported@KCOMcare @KCOMhome another day, yet again Kcom Internet service is down. However, not according to their website. No online customer chat function. Help pages as useful as a chocolate fireguard. Terrible hold music. Maybe I'll get through this time ๐ค