KCOM

KCOM Outage Map

The map below depicts the most recent cities in the United Kingdom where KCOM users have reported problems and outages. If you are experiencing problems with KCOM, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

KCOM users affected:

Less
More

kcom-uk Hero Image

KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Halifax, England 9
Kingston upon Hull, England 8
London, England 6
Normanton, England 6
Batley, England 5
Newcastle upon Tyne, England 4
Manchester, England 3
Leeds, England 3
Ealing, England 2
Southwark, England 1
Blackburn, England 1
Birmingham, England 1
Ilford, England 1
Rushden, England 1
Fulham, England 1
Bexleyheath, England 1
Prescot, England 1
Southall, England 1
City of London, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

KCOM Issues Reports

Latest outage, problems and issue reports in social media:

  • DarylHBM Daryl (@DarylHBM) reported

    So @HullBadgeMan was and still is first project I trusted myself with since that time. It something I’ve known all my life , from my dad buying badges while he was doorman at 3tuns at BP to becoming seller at 12 at KCOM. Never did I see me running badge making but here we are

  • CSharp4EverMore csharpforevermore (@CSharp4EverMore) reported

    KCOM Hull really don't learn. Thank goodness for third parties logging issues and making them known. I have been stressing out trying to work from home but not a peep from @KCOMhome @KCOMcare. They let people call their phone lines and wait rather than tweet about issues. >:(

  • caslad78 Rich Carr (@caslad78) reported

    @SeriousAboutRL Cas & Waki share a ground for the sake of economical sense? If this is the case, then why haven’t HKR jumped in at KCOM, Wigan/Sts, Leeds/Bradford, Man Utd/Man City share a stadium? If backers are willing to invest like they invested £35M at Leeds then I can’t see the problem??

  • CityView1904 Джарвіс (@CityView1904) reported from City of Kingston upon Hull, England

    Is anyone having KCOM issues today? #Hull #KCOM

  • Taj_Ali1 Taj Ali (@Taj_Ali1) reported

    Providers with inbuilt social tariffs don’t usually advertise this in their marketing material but BT, Community Fibre, G. Network, Hyperoptic, KCOM and Virgin Media O2 are the six broadband providers in the UK that offer the social tariffs, priced at £10-£20 per month.

  • CityTwizt Twizt🇧🇼 (@CityTwizt) reported

    @MCFC_Luke_ @WWEGareth Not legally nah lad, Hull and surrounding area is stuck with KCOM who sponsor the stadium and it means paying £6k to get them to fit their lines for the full street and I'm not staying in this gaff for life it's awful 😭

  • pryce_wyndam Wesley Wyndam-Pryce (@pryce_wyndam) reported

    @KCOMhome Kcom prices are nuts because of monopoly. Poor customer service most of the time

  • kevbez1969 Kev (@kevbez1969) reported

    @DEANCARR2010 @lynnsey4 @KCOMhome So basically you are getting a lot of wireless interference in your house. That is nothing to do with KCOM. They provide the service to your house but can't control what happens inside. It's your internal network that's at fault. Invest in a WiFi mesh set up or ethernet adapters

  • Ofcom Ofcom (@Ofcom) reported

    @Markymark_1975 @CityFibre Hi Mark, as has been explained before, the only obligation on the provision of broadband is with BT and KCOM for those in the hull area. No other provider is required to offer a broadband service in any form.

  • OptimisticLyon Prof. Sir SL. Backing Boris (@OptimisticLyon) reported

    @scattysmum @Tory_Glory I have KCom fibre (its a Hull thing) full fibre to the house, guaranteed 500mbps with the option of 900mbps, never gone down in 4 years..

  • efl_andnffc Everything EFL (@efl_andnffc) reported

    The Premier League destined Cottagers travel to the KCOM to take on a Hull side coming off the back of a win and two defeats to start Arveladze’s tenure, the latest a poor display in defeat at Derby. They will improve here. But Mitrovic will bag at least 1. Hull 1-2 Fulham

  • UllCharlieb CharlieB_Ull 🎗️ (@UllCharlieb) reported

    @jacobgarner05 @HullCity But we never do at the kcom. Even against smaller crowds.

  • Ryw434 Ryan Westerdale (@Ryw434) reported

    @DoctorBenjy @bt_uk Could be worse, you could live here in Hull where Kcom have a monopoly, along with terrible customer service and sky high prices. You'd also live in Hull which is bad enough as is

  • WMBigLocal WM Big Local (@WMBigLocal) reported

    Thread: Providers with inbuilt social tariffs don’t usually advertise this in their marketing material, but BT, Community Fibre, G. Network, Hyperoptic, KCOM and Virgin Media O2 are the six broadband providers in the UK that offer the social tariffs to those on Universal Credit.

  • HullLecturer Mary-Ellen #UCU (@HullLecturer) reported

    @kcom your website isn't working and nor is my internet at home. Today is the 3rd day that the internet has conked out at home in the afternoon. Neighbour yesterday said it was an issue with a local node. I did report it, but not sure whether engineers know.

Map Check Current Status