KCOM Outage Map
The map below depicts the most recent cities worldwide where KCOM users have reported problems and outages. If you are having an issue with KCOM, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
KCOM users affected:
KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 4 |
| Luton, England | 1 |
| Kingston upon Hull, England | 4 |
| Batley, England | 1 |
| Halifax, England | 5 |
| Manchester, England | 1 |
| Normanton, England | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
KCOM Issues Reports
Latest outage, problems and issue reports in social media:
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vVSoull (@LeighJane19) reported@KCOMhome That's all u ever say kcom " working hard to fix it" 6 hours later joke
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Rion 𐤊 (@RionTheG) reported@kuda_ch Im a Gangsta who does real gangsta ****, if i point fingers then it definitely needs fingers to be pointed at. **** Zeal, KCom is the ONLY DEX on $Kas which you can trust
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Mihu Nowak (@Mihu_Nowak) reported@KCOMcare Disgusted with poor kcom broadband at HU7 since Wednesday. Paying £55.99 for full fibre 400 and have just 5-25Mbps it’s feels like KCOM gave me middle finger... fat rats
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The Red Reaper (@RobinArisen) reportedThat kit is a special shade of horrible It looks like KR left a WCC shirt in the KCOM washing machine
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Lord of Sugar 💖🪄 (@lordsugar01) reported@cb_doge This is massive for Starlink and the UK’s rural communities. Ofcom officially recognising it as a legitimate broadband solution under the 10 Mbps USO rules changes the game. No more forcing people in hard-to-reach areas to wait endlessly for BT or KCOM when Starlink is already delivering reliable connectivity. Fewer premises now qualify for subsidised connections because Starlink is stepping us, that’s real progress. Innovation actually solving problems instead of endless bureaucracy. Well done to the team pushing this forward. Who else sees Starlink transforming connectivity in underserved regions like this? 🇬🇧🚀💖🪄
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Bellroc𐤊 l 57.kas (@Bellrock157) reportedLaunch has been postponed until further notice. We'll keep everyone informed and updated when the KCOM dev team remediate this issue. Do not buy KBROS until further notice. Thank you all for your patience and understanding.
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Mark Newton (@ragandboneman) reported@peter_levy Hi Peter, we have had no Internet service all day in HU14. 40 mins with KCOM tech help desk and still no resolution. Help please !
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DogeDesigner (@cb_doge) reportedBREAKING: UK telecom regulator Ofcom confirms Starlink is a viable broadband alternative under the UK’s 10 Mbps Broadband USO rules. 🇬🇧 • Ofcom confirmed this directly to UK broadband publication ISPreview. • This means that if affordable Starlink service is available at a property, it may no longer qualify for a USO connection from BT or KCOM. • Some applicants have already been refused a USO connection because Starlink was available. • Back in May, Ofcom said cheaper Starlink plans helped reduce the number of premises without affordable decent broadband to around 4,000. This is good news for Starlink, giving it stronger recognition from the UK regulator as a real broadband solution for remote and underserved areas.
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James Lockwood (@EnfieldTiger) reported@lucyk512 To get the data to your local mast, the mobile networks will use a line to the mast. In the rest of the country there's a choice of providers. In Hull there's KCom. So if it's a core problem with KCom, that probably explains the reason
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Ze Rebelle (@zerebelle) reportedKCom is down. Read a book. 📖
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Amber (@blacklab115) reportedkcom have got to sort their net out as we pay good money for crap internet!
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Rach "Favus" Smith" 🏳️⚧️🦒 (@mrfavus) reported@KCOMhome I contacted my work IT dept and they confirmed it was a routing problem with Kcom
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mark dawson (@dogster24) reported from City of Kingston upon Hull, England@bbcburnsy kcom didn't do too well in Withernsea with their fibre install , chaos most of the time. There was damage to other services and the paths are worse now than they ever was and for what ? We had plenty of choice off the open reach network ...
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TeeGee (@Suimavave) reported@D_L1997 That Golding support try at the Kcom is gonna hit me like a steam train
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Gary Yorkshire (@GaryYorkshire) reported@JPAzure @MrCowper Alternative means … go on, like what? Move house to an area with BT coverage? Ring up Elon and get some Starlink? I’m all ears. It’s not the fact that KCOM systems go down, it’s the long fix times. We’re hearing ‘hopefully by Tuesday’.