KCOM Outage Map
The map below depicts the most recent cities worldwide where KCOM users have reported problems and outages. If you are having an issue with KCOM, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
KCOM users affected:
KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Halifax, England | 6 |
| Kingston upon Hull, England | 3 |
| Manchester, England | 2 |
| Normanton, England | 2 |
| London, England | 3 |
| Birmingham, England | 1 |
| Batley, England | 3 |
| Stanmore, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
KCOM Issues Reports
Latest outage, problems and issue reports in social media:
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vVSoull (@LeighJane19) reported@KCOMhome That's all u ever say kcom " working hard to fix it" 6 hours later joke
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Dan (@danjsansam) reportedKcom going down again early???
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24 Karat Recordings (@Recordings24) reported@KCOMcare im leaving KCOM Can't message you. "unable to send" and customer service sucks. Speeds are awful and I pay for 400mb down. Lucky to get 200. I'm out of contract and wont be renewing
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David (@MyMSPDay) reportedKCOM having another internet outage in #Hull. The service has been periodically unreliable recently.
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Kermit Sama (@RileyAsari) reported@Pivotless Awh that sucks, I Say as a Joke but it wouldn't surprise me if a company setup in your area before Kcom even get to you
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Ashley 🔶 (@itzashley06x) reportedNever mind, it’s KCOM doing maintenance work 🙄
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Jim Bacon (@Jim_Baconnaise) reportedPiggy backing in the People’s Republic of Hull is dogshit. Dogshit you’ve stepped in, tried to prise out wi a peg under the sink tap and it’s splashed in your face. WTF is going on, are you throttling non-KCOM connections. We’re obliged to use your network, it’s a joke. @KCOMcare
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Mike Horsfield (@MikeHorsfield1) reported@peter_levy Hi Peter, just received message from Kcom, 12 hours after internet restored. Not about having no internet, can do other things, it’s about the appalling service and No communication from them. Are they on your show tonight
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Tosh&Piffle (@t__and__p) reported@thomasforth Hull's network was owned by the council. Due to an accident of history, it retained its local monopoly long after BT had to let others onto its network. As Oftel (sic) homed in, KCOM invested heavily in broadband technologies, to fend off BT and compete outside its area.
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Rosemary Pearman nee Bakes (@butchsekab) reported@KCOMhome My phone line is not working. My service charge is only £22.98 per month. I have an outstanding balance of £0.00. My last bill date was 15th January 2023. I'm paid monthly and my next payment's due 7th Feb and my next Kcom payment will be on or around the 7th.
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Jon Kirby (@JonKirby1974) reportedHow much of hull is affected by the kcom being down?
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Nick (@ChelseaNick25) reported@KCOMcare @KCOMhome @KCLightstream I live down kildale close off howdale rd.We had a letter stating we are getting full fibre to the property.Workmen have been and dug in front off only 10 houses and gone. WTF .any info of the plan would be great please.
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Jordan Tyson (@jordantyson92) reportedAnyone else’s 4G shite as well? I know Kcom is down like…
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Les (@MartinTwigs68) reportedMy kcom internet is down again
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(Marty) New Era 23 #uptheleopards (@theLeosRL) reported@RalphDaveralph @KCOMhome We have the same problem kcom sh☆te