KCOM Outage Map
The map below depicts the most recent cities worldwide where KCOM users have reported problems and outages. If you are having an issue with KCOM, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
KCOM users affected:
KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
KCOM Issues Reports
Latest outage, problems and issue reports in social media:
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Steve Withill (@SteveWithill) reportedKCOM Complaint. I see Im not on my own with my issues with KCOM. Ive escalated to Ofgem and, in the process, Ive found KCOM are not members of CISAS nor ISPA where customers can find resolution. Search the new providers in Hull! #checkyourKCbill @KCOMcare @KCOMhome @WhichUK
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soph (@sophgamess) reportedI just wanted to play battlefield 1 all day and my internet is still down🫠 ****** Kcom surprise surprise
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TeeGee (@Suimavave) reported@D_L1997 That Golding support try at the Kcom is gonna hit me like a steam train
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David (@MyMSPDay) reportedKCOM having another internet outage in #Hull. The service has been periodically unreliable recently.
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Jeanflambé 🇪🇺 (@jongibbins) reportedEvidently KCOM are having issues today. Therefore all internet access is down. Home and also businesses. I can't even buy milk from the Co-op as they are also affected. Maybe having a monopoly over such a large area isn't such a good idea after all ...
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Michael (@MikeeP1981) reportedAnyone else hu8 area issues with net #Kcom
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Tony Roe.🐯🧡 (@RomeoOscarEcho) reported@RadioHumberside Too little to late kcom..Uve acted like a cartel in Hull.. Good riddance to ur network..
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Admiral Atomic (@AdmiralAtomicTV) reported@KCOMhome @Matty_MyStRo Yeah I received no notification, emailed you a week ago that's still sitting on no response. I had terrible connection 90% less than what I paid for and now for the last 19 hours the internet in my whole town has been offline with no communication. What's up with that kcom
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Traceymac1964 (@tramac1964) reported@kappacino @sen_j59 It is. Although we're starting to see other companies start to creep in. Only trouble is the competition is digging up half of Hull in order to install their own infrastructure as KCOM wont share theirs.
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KCOM (@KCOMhome) reportedA KCOM spokesperson, said: “We apologise for the service disruption earlier today that affected customers across Hull and parts of East Yorkshire. We’ve been working hard behind the scenes to fix the problem and everything should be returning to normal now.
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Jez riley french (@jezrileyfrench) reported@KCOMhome still problematic today (25th) & I'm also still waiting for a full reply to a different issue which I raised directly with Kcom almost 2 weeks ago.
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Joseph daniel foster (@DanielDanny4755) reported@KCOMhome #KCOM I’m a disabled customer of yours with no mobile & Wi-Fi dependent iPad &a landline I had no Wi-Fi most of the day #HU3WestHull &all your lines to busy( pre-recorded message) I’ve only just found out by accident it is back on - Not Pleased at all KCOM
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Rach (@dinkyrach) reported@Ash_470 @PollardRach Kcom do not use the same lines as BT, they are fibre direct to the premises on their own network.
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The Red Reaper (@RobinArisen) reportedThat kit is a special shade of horrible It looks like KR left a WCC shirt in the KCOM washing machine
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Tigerax (@TigeraxGG) reported**** KCOM it’s getting cancelled. Down again within a few weeks. Connexion the way forward now. Unprofessional outfit at @KCOMhome