KCOM Outage Map
The map below depicts the most recent cities in the United Kingdom where KCOM users have reported problems and outages. If you are experiencing problems with KCOM, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
KCOM users affected:
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E-mail
KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
KCOM Issues Reports
Latest outage, problems and issue reports in social media:
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chris
(@astra1313) reported
@d1721867183 Only got to steward 1 stand then, keeps costs down. Similar to the decision made by FC at Kcom with north stand, makes perfect business sense.
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saff
(@idi0teque_) reported
bradley won’t let me rename the wifi to kcom to make me feel less homesick what an awful boyfriend
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Steve
(@Steve09425095) reported
@taff_owst @KCOMhome @Roisindubh7 Thanks I hope so too just fed up of getting put through the ringer with lies from kcom that there are no restrictions etc I've sent them lots of evidence screens of packetloss etc have it logged with customer complaints and pre logged issue with ofcom ready for 8 week deadlock
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Craig Ripley
(@C_Ripley72) reported
@XMissFuryX @KCOMhome So how long do we have to endure this for? Do we get a rebate on the money we pay for a service we are not getting. Kcom why don't you just come out with it and say you are throttling everyone's Internet?
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Sal H
(@sallybrids) reported
@KCOMcare And if the service we pay so much for is rubbish it doesn’t matter does it? We’re completely over a barrel and KCOM carry on taking our money. This is exactly the time we need our internet the most - for work, studying, keeping in touch with people, shopping etc. So frustrating
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ℙℍ𝕀𝕃 ℍ𝔸𝕍𝔼ℝℂℝ𝕆𝔽𝕋
(@Phil_Havercroft) reported
@wonthisscar @KCOMcare They're playing dumb to the issue, Chris. All gaming services are being throttled by Kcom for some reason at the moment, but on facebook, they're denying it and blaming people downloading Call of Duty updates en-masse. Very annoying, I pay for 400mpbs and expect what I pay for.
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Qfiddy
(@_lukebrownz) reported
@sam_welburn @Begbieeee @KCOMhome I assume you’re not on KCOM so I propose we switch homes for a week. Therefore experiencing each other’s broadband service. Then we can come to an actual conclusion.
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Thomas Reading
(@TAReading21) reported
KCOM 🤝 Friday night internet outage.
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Andy Medcalf 🎗️
(@AndyMedcalf) reported
In other news, how **** does the KCOM pitch look!? #hcafc
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David Batte 🎗
(@hullcity_pfa) reported
from
Swanland, England
Has nobody worked on that kcom pitch in the last 2 weeks it looks awful
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Taffleberry
(@taff_owst) reported
@Steve09425095 @KCOMhome @Roisindubh7 If you're getting to the slow speed on steam, PSN, Xbox etc then that's been requested OF kcom to try and limit the ridiculous server traffic atm. If you mean generally, are you on fibre or broadband? As my fibre connection, outside of gaming, is absolutely fine.
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Tesla Model 3 Adventures (with Rich & Sharon)
(@HullTeslaModel3) reported
@effin1233 Almost two hours on hold, and then when I'm almost through, it telling me they've technical problems with their phones! Laughable! Come on @KCOM pull your fingers out.
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goldentruetiger
(@goldentruetiger) reported
@bbcburnsy @HumbersideSport too slow, no ideas, no plan b.... sound familiar. It’s Groundhog Day again at the KCom. #hcafc
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Ian Money
(@Ian_yorks) reported
from
South Cave, England
@Steve09425095 @seanroyce1 10mbps download and 0.75 mbps upload here thanks to @KCOMhome. Yet the CEO claims that all KCom customers have lightstream, a groundbreaking internet connection. I struggle to do my job from home because of the poor internet.
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Craig Ripley
(@C_Ripley72) reported
@KCOMhome hello kcom, I've noticed for the last couple of days my dl speeds for the Steam platform is terrible. Not even hitting 1meg sec. Are these being throttled? Thanks.
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