KCOM Outage Map
The map below depicts the most recent cities worldwide where KCOM users have reported problems and outages. If you are having an issue with KCOM, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
KCOM users affected:
KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Batley, England | 3 |
| Halifax, England | 3 |
| Kingston upon Hull, England | 6 |
| Manchester, England | 2 |
| Normanton, England | 2 |
| London, England | 3 |
| Hammersmith, England | 1 |
| Harringay, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
KCOM Issues Reports
Latest outage, problems and issue reports in social media:
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ItsJustJosh (@Craucoes) reported@Gazzz_91 @KCOMhome KCOM State in there contract you will still pay for a non functioning service, Unless it has been 14 days or longer
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Paula Burnby (@BurnbyPaula) reported@KCOMhome Why do you need to access my account to explain what the additional £3 is being used for unless I sign up for 2 years with a service that at best is mediocre? Surely you aren’t that inept you can’t give a reason behind the different charges? #avoidingthequestion #kcom
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🩷𝕵𝖊𝖓𝖓🩷 (@ThePlaanetThief) reportedKcom are absolute dog shite idk how there's so many issues constantly
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Dave Evans (@davy_lad) reported@leemelonopie @KCOMhome It's not our equipment, it is kcom not supplying the service we are paying for
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Jordan Tyson (@jordantyson92) reportedAnyone else’s 4G shite as well? I know Kcom is down like…
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Daniel Rose (@ExileAryui) reported@JonKirby1974 The issue is in any other city it wouldn’t effect the entire infrastructure such as retail or hospitality but most companies are forced to use kcom and now they are no doubt losing custom and therefor money, it’s a sham… and needs addressing.
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Neil Peacock (@neilmpeacock) reported@KCOMcare @KCOMhome another day, yet again Kcom Internet service is down. However, not according to there website. No online customer chat function. Help pages as useful as a chocolate fireguard. Terrible hold music. Maybe I'll get through this time 🤔
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KCOM (@KCOMhome) reportedA KCOM spokesperson, said: “We apologise for the service disruption earlier today that affected customers across Hull and parts of East Yorkshire. We’ve been working hard behind the scenes to fix the problem and everything should be returning to normal now.
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24 Karat Recordings (@Recordings24) reported@KCOMcare im leaving KCOM Can't message you. "unable to send" and customer service sucks. Speeds are awful and I pay for 400mb down. Lucky to get 200. I'm out of contract and wont be renewing
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Mike Covell (@MikeCovell) reportedKcom signal has dropped 4 times s8nce 9n the phone with tech support. Are new router is due any day.
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Bean. 🍇 (@HLJOHNO) reportedDAMN IT KCOM
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Michael (@MikeeP1981) reportedIs @KCOMhome @KCOMcare down? Red light flashing on box #kcom #karoo
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Ze Rebelle (@zerebelle) reportedKCom is down. Read a book. 📖
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James 🎗 (@jameskwiths) reportedIts ridiculous that @KCOMcare @KCOMhome have not provided any updates and we are having to hear from people online that have rung them that it is expected to be down for a couple days. #KCOM
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Rosemary Pearman nee Bakes (@butchsekab) reported@KCOMhome My phone line is not working. My service charge is only £22.98 per month. I have an outstanding balance of £0.00. My last bill date was 15th January 2023. I'm paid monthly and my next payment's due 7th Feb and my next Kcom payment will be on or around the 7th.