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KCOM

KCOM Outage Map

The map below depicts the most recent cities worldwide where KCOM users have reported problems and outages. If you are having an issue with KCOM, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

KCOM users affected:

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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Halifax, England 5
London, England 4
Luton, England 1
Kingston upon Hull, England 3
Batley, England 1
Manchester, England 1
Normanton, England 2
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

KCOM Issues Reports

Latest outage, problems and issue reports in social media:

  • vikingphotoyork
    Viking Photography York (@vikingphotoyork) reported

    @Holmes_Rich @KCOMhome There are issues with KCOM at the moment

  • RichardMarkBrad
    Richard Bradbury (@RichardMarkBrad) reported

    Do not renew your contract if you use @KCOM. The contract will continue anyway, but if you renew and then terminate the contract, you will be subject to draconian termination fees.

  • sonder_star
    Mx. Star (@sonder_star) reported

    why is my wifi down and kcom said its an era thing yet nobody i know in my area is affected ๐Ÿ˜ญ๐Ÿ˜ญ๐Ÿ˜ญ pls my datas gonna run out

  • t__and__p
    Tosh&Piffle (@t__and__p) reported

    @thomasforth Hull's network was owned by the council. Due to an accident of history, it retained its local monopoly long after BT had to let others onto its network. As Oftel (sic) homed in, KCOM invested heavily in broadband technologies, to fend off BT and compete outside its area.

  • tramac1964
    Traceymac1964 (@tramac1964) reported

    @kappacino @sen_j59 It is. Although we're starting to see other companies start to creep in. Only trouble is the competition is digging up half of Hull in order to install their own infrastructure as KCOM wont share theirs.

  • TomButl55445942
    Tom Butler.๐Ÿ‡น๐Ÿ‡ทThe Bransholme Tiger ๐Ÿฏ๐Ÿ‡น๐Ÿ‡ท (@TomButl55445942) reported

    @KCOMhome kcom say sorry for the inconvenience of the internet problems today ten hours without any internet and they say sorry

  • g01dy
    Jeanniebabe ๐Ÿ’™ (@g01dy) reported

    @KCOMhome Rubbish service in HU12 for a few days now. Come on KCom we pay through the nose for your broadband at least make it work properly.

  • paulharper75
    Paul Harper ๐Ÿฏ๐Ÿƒโ€โ™‚๏ธ๐Ÿ’™๐Ÿ’œ (@paulharper75) reported

    @RP2218 @Tesco Yeah, I was assuming it was a KCOM issue. Good that someone paid for you though. ๐Ÿ‘

  • cybertruckSly
    TRUTHS ALWAYS (@cybertruckSly) reported

    ๐Ÿšจ๐Ÿ‡ฌ๐Ÿ‡ง BREAKING: The UKโ€™s communications regulator, Ofcom, has officially recognized Starlink as a suitable broadband option under the countryโ€™s 10 Mbps Universal Service Obligation (USO). According to UK broadband outlet ISPreview, homes with access to an affordable Starlink plan may no longer be eligible for a USO broadband connection through BT or KCOM. Reports indicate that some applicants have already had their USO requests denied because Starlink service was available at their address. Earlier this year, Ofcom also noted that the introduction of lower-cost Starlink plans helped reduce the number of UK properties without access to affordable, decent broadband to roughly 4,000. The decision marks another milestone for Starlink, reinforcing its role as a practical connectivity solution for rural and underserved communities across the UK.

  • HWNGKKYU
    lin ๐Ÿ’ฅ (@HWNGKKYU) reported

    @yeojuromi IM EATING THIS YEARS KCOM SO BAD I JUST REALIZED THERES HRTZ WAV KICKFLIP PRODUCE 101 TOO

  • butchsekab
    Rosemary Pearman nee Bakes (@butchsekab) reported

    @KCOMhome My phone line is not working. My service charge is only ยฃ22.98ย per month. I have an outstanding balance of ยฃ0.00. My last bill date was 15th January 2023. I'm paid monthly and my next payment's due 7th Feb and my next Kcom payment will be on or around the 7th.

  • RionTheG
    Rion ๐คŠ (@RionTheG) reported

    @kuda_ch Im a Gangsta who does real gangsta ****, if i point fingers then it definitely needs fingers to be pointed at. **** Zeal, KCom is the ONLY DEX on $Kas which you can trust

  • EnfieldTiger
    James Lockwood (@EnfieldTiger) reported

    @lucyk512 To get the data to your local mast, the mobile networks will use a line to the mast. In the rest of the country there's a choice of providers. In Hull there's KCom. So if it's a core problem with KCom, that probably explains the reason

  • Jakewoolford01
    Jake woolford (@Jakewoolford01) reported

    @kcom might just be the worst Wifi provider ever

  • neilmpeacock
    Neil Peacock (@neilmpeacock) reported

    @KCOMcare @KCOMhome another day, yet again Kcom Internet service is down. However, not according to their website. No online customer chat function. Help pages as useful as a chocolate fireguard. Terrible hold music. Maybe I'll get through this time ๐Ÿค”

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