KCOM

KCOM Outage Map

The map below depicts the most recent cities in the United Kingdom where KCOM users have reported problems and outages. If you are experiencing problems with KCOM, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

KCOM users affected:

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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Kingston upon Hull, England 5
Batley, England 5
Normanton, England 3
London, England 3
Manchester, England 3
City of London, England 1
Bolton, England 1
Reading, England 1
Halifax, England 1
Hackney, England 1
Glasgow, Scotland 1
Bobbington, England 1
Hounslow, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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KCOM Issues Reports

Latest outage, problems and issue reports in social media:

  • JamesStart10 JimToFriends (@JamesStart10) reported

    @SueHodg78985334 @looknorthBBC So get onto kcom and demand they let others use there infrastructure,kcom as put up hundreds of poles up all over Hull because it would have cost to much to go underground,I totally agree with you're grievances but the problem is kcoms monopoly of internet provider

  • connorbarke06 Steamedpluto44🇹🇷 (@connorbarke06) reported

    @JoeBullivant @hullfcofficial Internets gone down in west again my god KCOM are ****

  • Dying_Snail Darren (@Dying_Snail) reported

    @KCOMhome Hi,rang Monday to report that the fiber cable to the property had been cut, said a engineer would come to fix it today, but Kcom send a installer instead of a underground cable engineer, so how long do I have to wait now?

  • Jomeimei421 🌻mei | ceo of yoohankim (@Jomeimei421) reported

    KCom individually come to their own conclusions about TWSA, and though they were all shocked initially, they realize KDJ probably needs the most comforting So he’s just sitting there, braced for the slap in the face, and gets confused and anxious and guilty when it never comes

  • StarrySeaWitch Starry ⭐✨🌟 (@StarrySeaWitch) reported

    @charmcitylwy Brown wants to go after wage theft. KCOM has some kind of dog whistle ads and thinks more people should be in the criminal justice system because that's how they get access to services. They are both terrible but I think Brown is slightly less terrible.

  • drpepper1996 .... (@drpepper1996) reported

    @peter_levy “omg poles are ruining the city” are people forgetting when KCOM does it. Same people who moan KCOM have a monopoly are now the ones who don’t want other companies. If KCOM were so easy to work with why are all other supplies having to build their own network?

  • BillRobins6 Bill Robins 🇹🇷 (@BillRobins6) reported

    **** the negativity, Is it Saturday yet…. UP THE ******* TIGERS let’s get the KCOM bouncing again and get the lads over the line #hcafc #UTT 🍺🐅

  • Jomeimei421 🌻mei | ceo of yoohankim (@Jomeimei421) reported

    KCom individually come to their own conclusions about TWSA, and they realize KDJ is probably the one who needs comforting the most so KDJ is just sitting there, braced for a slap in the face, feeling guiltier by the second when it never comes…he doesn’t know how to be forgiven

  • AndrewN77197386 Andrew North (@AndrewN77197386) reported

    Waiting for tech support for a land-line fault at #kcom on their chat for over 30 minutes... 70 mins in total. Can someone please respond.?

  • falamgir Furqan Alamgir (@falamgir) reported

    @robhodgson1966 And I know how hard we have tried and like all other companies who have tried to collaborate with KCOM have come to the same conclusion. As you’re aware the police are investigating the criminal damage and we will leave that to them, have a great day.

  • millstonebarn millstonebarn (@millstonebarn) reported

    @GreyAreaUK All providers will be going this way to support the PSTN being retired and replaced with VoIP. Should be okay in general (not withstanding the ongoing issues my mother has had with KCOM). I'd trust PlusNet much more with this.

  • FridayNightWars FridayNightWars (@FridayNightWars) reported

    @Blumpykin @zillowgonewild Legit you have access to KCOM WiFi there. I live near here (its near Hull) and you can get WiFi signal from KCOM there

  • boothby_bradley Bradley Boothby (@boothby_bradley) reported

    disgusting service from @KCOMhome @KCOMcare our village has no access to wifi/internet and KCOM won’t send an engineer out until Monday 15th. if you have to work from home, you’re ultimately lose money, great given the current economical climate. worst provider going!!!

  • airliestreet threepennystander (@airliestreet) reported

    @Plusnet Would like to take up your offer to renew my contract with Plusnet. Unfortunately, before the 18 month contract ends I will have moved to the KCom area in Hull who do not support Plusnet. Will I have to pay a fee for having to terminate my contract early?

  • teddsmedia04 teddsmedia04 (@teddsmedia04) reported

    @KCOMhome @KCOMcare hi I’m not a KCOM customer as I live in a different part of the UK yet I’ve purchased a router of eBay that was something you called a “LightHub”. It’s a technicolour DGA4231 router. I’m just curious as to wether you’ve disabled engineer mode on it? Thanks

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