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KCOM

KCOM Outage Map

The map below depicts the most recent cities worldwide where KCOM users have reported problems and outages. If you are having an issue with KCOM, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

KCOM users affected:

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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Halifax, England 3
Kingston upon Hull, England 6
Manchester, England 2
Normanton, England 2
Batley, England 2
London, England 3
Hammersmith, England 1
Harringay, England 1
Oldham, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

KCOM Issues Reports

Latest outage, problems and issue reports in social media:

  • jameskwiths
    James 🎗 (@jameskwiths) reported

    Its ridiculous that @KCOMcare @KCOMhome have not provided any updates and we are having to hear from people online that have rung them that it is expected to be down for a couple days. #KCOM

  • dogster24
    mark dawson (@dogster24) reported from City of Kingston upon Hull, England

    @bbcburnsy kcom didn't do too well in Withernsea with their fibre install , chaos most of the time. There was damage to other services and the paths are worse now than they ever was and for what ? We had plenty of choice off the open reach network ...

  • BorisJohnThomas
    John Thomas (@BorisJohnThomas) reported

    @ispreview do you have email i could contact you with i need some help with broadband issues I've been having for few years now i went to openreach,bt,virgin,kcom etc even ofcom but no one could help with the issue I'm having im desperate any help will be greatly appreciated

  • AntBlanchard34
    Anthony Blanchard (@AntBlanchard34) reported

    All I want to do is settle down with a nice movie on Netflix but I’m still waiting to see if I’ll be allowed the internet in my new place because KCOM charges £60 per month and my Appointee might say that it’s a bit too expensive to pay

  • Bellrock157
    Bellroc𐤊 l 57.kas (@Bellrock157) reported

    Launch has been postponed until further notice. We'll keep everyone informed and updated when the KCOM dev team remediate this issue. Do not buy KBROS until further notice. Thank you all for your patience and understanding.

  • MikeeP1981
    Michael (@MikeeP1981) reported

    Don’t realise how much doesn’t work these days when internet goes down Ring doorbell Sky Q Streaming Alexa Lights and Plugs Heating Not ideal when #Disabled and rely on it …. Been over 4 hours #Kcom

  • blacklab115
    Amber (@blacklab115) reported

    @kcom our lightstream is terrible get it sorted please

  • SpectatorEmma
    Emma.Watching.History🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🇺🇦 (@SpectatorEmma) reported

    @SkyNews BT telephone boxes are red. Hull & the surrounding area are not served by BT. Phone boxes in Hull and the surrounding area are cream with service provided by KCOM Group Ltd.

  • dinkyrach
    Rach (@dinkyrach) reported

    @Ash_470 @PollardRach Kcom do not use the same lines as BT, they are fibre direct to the premises on their own network.

  • RobinArisen
    The Red Reaper (@RobinArisen) reported

    That kit is a special shade of horrible It looks like KR left a WCC shirt in the KCOM washing machine

  • MikeCovell
    Mike Covell (@MikeCovell) reported

    Anyone else having intermittent signal with their kcom?

  • BurnbyPaula
    Paula Burnby (@BurnbyPaula) reported

    @jobrady68 @KCOMhome Appalling service from Kcom

  • RightHater
    WanderingSocialist (@RightHater) reported

    @The_B KCOM have THE worst comms processes. Literally took them 5 hours to even respond and the website still says no issues. Terrible.

  • MikeeP1981
    Michael (@MikeeP1981) reported

    @KCOMhome issues hu89 area net been on n off red light router , saw kcom vans around d earlier but left since went off

  • neilmpeacock
    Neil Peacock (@neilmpeacock) reported

    @KCOMcare @KCOMhome another day, yet again Kcom Internet service is down. However, not according to their website. No online customer chat function. Help pages as useful as a chocolate fireguard. Terrible hold music. Maybe I'll get through this time 🤔

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