KCOM Outage Map
The map below depicts the most recent cities worldwide where KCOM users have reported problems and outages. If you are having an issue with KCOM, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
KCOM users affected:
KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Kingston upon Hull, England | 4 |
| Batley, England | 1 |
| Halifax, England | 5 |
| Manchester, England | 1 |
| London, England | 3 |
| Normanton, England | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
KCOM Issues Reports
Latest outage, problems and issue reports in social media:
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Tigerax (@TigeraxGG) reportedKcom is down again. It’s getting cancelled. Fuxk the unprofessional staff and the company it’s fine tomorrow
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bingbong (@flibberdigibert) reported@KCOM as large areas of Hull are without internet, at what point do consider your customers? Give us an update and likely timeframe. There are businesses and customers working from home. Don't treat us like crap cos we will walk.
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Rach "Favus" Smith" 🏳️⚧️🦒 (@mrfavus) reported@KCOMhome I contacted my work IT dept and they confirmed it was a routing problem with Kcom
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(Marty) New Era 23 #uptheleopards (@theLeosRL) reported@RalphDaveralph @KCOMhome We have the same problem kcom sh☆te
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Silver Humber (@SilverHumber) reported@KCOMhome My Lightstream internet is still down despite multiple reboots. What's up KCom?
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Albert (@albertj485) reported@ZenInternetHelp Hi - I've recently moved into a temporary rental and it would be great to order your service, unfortunately for my next move I may be moving into the KCOM monopoly. If I move and you're not able to connect at my new address am I subject to early termination fees?
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Merlot&Shiraz (@Merlot1109) reported@KCOMhome appalling connection at HU17 all day, we have a smart wifi booster and that is of no help whatsoever. In our last home we had PlusNet and never had an issue in 10 years, KCOM aren’t performing well tbh, we rely on wifi more than ever as many work from home.
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KCOM (@KCOMhome) reportedA KCOM spokesperson, said: “We are aware of a network issue that is affecting customers in parts of Hull and Beverley. Our engineers are working work hard to fix the issue and we will give further updates when we have more information.
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Andrew Ross (@Andy_Ross1962) reported@Chamaerion @andreajenkyns Hull never had red phone boxes. They were never part of the Post Office or BT. They are owned by KCOM and are usually cream coloured.
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Michael (@MikeeP1981) reportedDon’t realise how much doesn’t work these days when internet goes down Ring doorbell Sky Q Streaming Alexa Lights and Plugs Heating Not ideal when #Disabled and rely on it …. Been over 4 hours #Kcom
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Gary Yorkshire (@GaryYorkshire) reported@JPAzure @MrCowper Alternative means … go on, like what? Move house to an area with BT coverage? Ring up Elon and get some Starlink? I’m all ears. It’s not the fact that KCOM systems go down, it’s the long fix times. We’re hearing ‘hopefully by Tuesday’.
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Rach (@dinkyrach) reported@zigzagtoes @Tosh_ag @MikeeP1981 Kcom itself has primary and secondary dns. You actually miss out on locally cached content by not using Kcom’s dns for your resolution.
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Mel Brooker 🐝 (@MelJBroo) reported@HowardGant9 @EE @SkyUK Look at Sky when you can. I cant knock them at all. I got Oakley a phone and the deal they provided me with was amazing. When KCOM was off Sunday, EE was shocking for a signal. Sky had 5G and was so quick!
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Vennie (@Vennie2691) reported@KCOMhome what is the matter with KCOM AGAIN? MY 200 / 75 MBS service is SO slow I can't even run a speed test!
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Trulea.kas (@ltruongyeg) reportedFelix is this your exit strategy? When Kas community is down and KCom devs are grinding in bunkers to keep the Kas community going? To drag a prominent Kas leader and a top ranking nft project? (Not copy & paste, look a little harder). All by dwindling your slander in an important thread? Seek help and I wish you all the best doing so.