KCOM Outage Map
The map below depicts the most recent cities worldwide where KCOM users have reported problems and outages. If you are having an issue with KCOM, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
KCOM users affected:
KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Batley, England | 3 |
| Halifax, England | 2 |
| Kingston upon Hull, England | 6 |
| Manchester, England | 2 |
| Normanton, England | 2 |
| London, England | 3 |
| Hammersmith, England | 1 |
| Harringay, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
KCOM Issues Reports
Latest outage, problems and issue reports in social media:
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sue york (wright) (@lilminx1966) reported@KCOMhome Hope we are getting a refund for the outage I pay nearly 70 pound a month and had no internet for 8 hours so far not good enough @kcom
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Chris Davis (@CornHoleDavis) reportedThe @The1904Club is a good listen but @bbcburnsy can you get Kcom to come down and sort your internet out? You're massively delayed and your voice keeps dropping out.
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Michael (@MikeeP1981) reportedAnyone else hu8 area issues with net #Kcom
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Richard (@Droid_1989) reportedThat KCOM issue in Hull last night is the exact reason why KCOM's monopoly over there is a really bad idea.
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Dave Evans (@davy_lad) reported@leemelonopie @KCOMhome It's not our equipment, it is kcom not supplying the service we are paying for
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VixieP #nhsblueheart💙🇺🇦 (@vixielou1972) reported@bt_uk No, we moved to Hull so we can now only get @kcom but we desperately want BT to bring a service to Hull that way we could actually get a whole weeks worth of internet. I don’t even bother switching Wi-Fi on my @ee phone I just use my data 🙄
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Chris Dent (@dentchris93) reported@wilson_cllr @Connexin This is a KCOM pole. It was there before the raised bus stop and you can check this on Google maps so I would say this is poor from Hull City Council 😳
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Ashley 🔶 (@itzashley06x) reportedNever mind, it’s KCOM doing maintenance work 🙄
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Paula Burnby (@BurnbyPaula) reported@KCOMhome Why do you need to access my account to explain what the additional £3 is being used for unless I sign up for 2 years with a service that at best is mediocre? Surely you aren’t that inept you can’t give a reason behind the different charges? #avoidingthequestion #kcom
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Richard Bradbury (@RichardMarkBrad) reportedDo not renew your contract if you use @KCOM. The contract will continue anyway, but if you renew and then terminate the contract, you will be subject to draconian termination fees.
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Jake James #FBPE #RejoinEU #FBPA (@MFIJake) reported@andreajenkyns Firstly, Hull is not in Lincolnshire. So it's not on your patch and is none of your business. Secondly, Hull has never had traditional red phone boxes, having its own independent phone company, KCom. They are cream.
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Mel Brooker 🐝 (@MelJBroo) reported@HowardGant9 @EE @SkyUK Look at Sky when you can. I cant knock them at all. I got Oakley a phone and the deal they provided me with was amazing. When KCOM was off Sunday, EE was shocking for a signal. Sky had 5G and was so quick!
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Jake James #FBPE #RejoinEU #FBPA (@MFIJake) reported@ReformDylan @andreajenkyns Yet more ignorance from Reform activists. Hull has never had traditional red phone boxes. It's always had its own independent telephone company, now KCom. And its phone boxes are cream. BT has never operated in Hull.
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Al Gradwell (@AlGradwell) reported@KCOMcare @KCOMhome @hullreporters Day 9 - Engineering team have arrived only knowing about 1 x house and have no idea about the other houses on the street - even though they are all logged. Still no KCOM Customer Services or management update received. The ineptitude continues.
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Ricako (@ric_ako) reported@KCOMhome KCOM any updates on todays outage in YO8? What has happened, and any idea on when we can be expecting service to be restored?