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KCOM

KCOM Outage Map

The map below depicts the most recent cities worldwide where KCOM users have reported problems and outages. If you are having an issue with KCOM, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

KCOM users affected:

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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Halifax, England 7
Manchester, England 2
Kingston upon Hull, England 3
London, England 4
Normanton, England 3
Birmingham, England 1
Batley, England 1
Stanmore, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

KCOM Issues Reports

Latest outage, problems and issue reports in social media:

  • Merlot1109
    Merlot&Shiraz (@Merlot1109) reported

    @KCOMhome appalling connection at HU17 all day, we have a smart wifi booster and that is of no help whatsoever. In our last home we had PlusNet and never had an issue in 10 years, KCOM aren’t performing well tbh, we rely on wifi more than ever as many work from home.

  • lordsugar01
    Lord of Sugar 💖🪄 (@lordsugar01) reported

    @cb_doge This is massive for Starlink and the UK’s rural communities. Ofcom officially recognising it as a legitimate broadband solution under the 10 Mbps USO rules changes the game. No more forcing people in hard-to-reach areas to wait endlessly for BT or KCOM when Starlink is already delivering reliable connectivity. Fewer premises now qualify for subsidised connections because Starlink is stepping us, that’s real progress. Innovation actually solving problems instead of endless bureaucracy. Well done to the team pushing this forward. Who else sees Starlink transforming connectivity in underserved regions like this? 🇬🇧🚀💖🪄

  • Rune_Norule
    Rune (@Rune_Norule) reported

    bruh i just wanted to come on and see what’s going on for kcom but damn nvr mindddd

  • ragandboneman
    Mark Newton (@ragandboneman) reported

    @peter_levy Hi Peter, we have had no Internet service all day in HU14. 40 mins with KCOM tech help desk and still no resolution. Help please !

  • sonder_star
    Mx. Star (@sonder_star) reported

    why is my wifi down and kcom said its an era thing yet nobody i know in my area is affected 😭😭😭 pls my datas gonna run out

  • paulharper75
    Paul Harper 🐯🏃‍♂️💙💜 (@paulharper75) reported

    @RP2218 @Tesco Yeah, I was assuming it was a KCOM issue. Good that someone paid for you though. 👏

  • Craucoes
    ItsJustJosh (@Craucoes) reported

    @danjsansam @ThreeUK KCOM isn’t down they are just fitting new poles across all of hull to prevent widespread outages, they warned you of this 17 hours ago as it will last between 1-5am

  • Andy_Ross1962
    Andrew Ross (@Andy_Ross1962) reported

    @Chamaerion @andreajenkyns Hull never had red phone boxes. They were never part of the Post Office or BT. They are owned by KCOM and are usually cream coloured.

  • itisalex_
    Robbo ▪️🔸🇬🇧🇹🇷 (@itisalex_) reported

    @KCOMhome Internet is down for those Hull citizens wondering 💩 #KCOM

  • teslaownersSV
    Tesla Owners Silicon Valley (@teslaownersSV) reported

    BREAKING: Starlink has received another major regulatory win in the UK. 🇬🇧 The UK's communications regulator, Ofcom, has confirmed that Starlink qualifies as a viable broadband alternative under the country's 10 Mbps Broadband USO rules. • Confirmation provided directly to ISPreview • Properties with affordable Starlink access may no longer be eligible for a USO connection from BT or KCOM • Some USO requests have already been declined because Starlink service was available • Ofcom previously said lower-cost Starlink plans reduced the number of underserved premises to around 4,000 The decision further reinforces Starlink's role as a trusted broadband option for rural and hard-to-reach communities.

  • s14awy
    Chris Shaw (@s14awy) reported

    @KCOMhome I have to say the service and response times from KCOM are well below standard and what should be expected. Every day this week my Internet is for 5 to 6 hours. Engineer is now due tomorrow. How do I claim compensation /good will refund for the poor service to date please?

  • Mihu_Nowak
    Mihu Nowak (@Mihu_Nowak) reported

    @KCOMhome Really??? No duh, current KCOM service it’s in 99.3% so ******🤮🤕I'm curious if I’m able to apply to a tribunal🤔

  • jordantyson92
    Jordan Tyson (@jordantyson92) reported

    Anyone else’s 4G shite as well? I know Kcom is down like…

  • blacklab115
    Amber (@blacklab115) reported

    kcom have got to sort their net out as we pay good money for crap internet!

  • triggersbroom17
    StoryGlory81 (@triggersbroom17) reported

    @bragginghull Is it time to get a sports psychologist in to address our dreadful home form (although I’ve never felt like the Kcom/MKM has ever felt like home). Last season I can take, but this season seems to be a burning issue.

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