KCOM

KCOM Outage Map

The map below depicts the most recent cities in the United Kingdom where KCOM users have reported problems and outages. If you are experiencing problems with KCOM, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

KCOM users affected:

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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Normanton, England 6
Batley, England 5
Kingston upon Hull, England 5
Halifax, England 5
London, England 4
Croydon, England 3
Harringay, England 1
Leeds, England 1
Beverley, England 1
Widnes, England 1
Barnet, England 1
Barking, England 1
Carlisle, England 1
Southwark, England 1
Prescot, England 1
Orpington, England 1
Windsor, England 1
City of Kingston upon Hull, England 1
Hounslow, England 1
East Grinstead, England 1
Stanmore, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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KCOM Issues Reports

Latest outage, problems and issue reports in social media:

  • idi0teque_ saff (@idi0teque_) reported

    bradley won’t let me rename the wifi to kcom to make me feel less homesick what an awful boyfriend

  • hullcity_pfa David Batte 🎗 (@hullcity_pfa) reported from Swanland, England

    @KCOMhome @CostaCoffee The Costa app I believe had an update locally and following that the order function is not working and hasn't been for 2 weeks with staff suggesting it's a kcom issue?

  • Steve09425095 Steve (@Steve09425095) reported

    @KCOMhome everyone on kcom experiencing the restricted downloads demand a rebate each and every month or it will never get fixed

  • nicke07092306 nicke 🏴󠁧󠁢󠁳󠁣󠁴󠁿👋🏻 (@nicke07092306) reported

    @WillHillGaming Hull City to be exact lol been to the kcom before as well but never for a game

  • taff_owst Taffleberry (@taff_owst) reported

    @Steve09425095 @KCOMhome @Roisindubh7 If you're getting to the slow speed on steam, PSN, Xbox etc then that's been requested OF kcom to try and limit the ridiculous server traffic atm. If you mean generally, are you on fibre or broadband? As my fibre connection, outside of gaming, is absolutely fine.

  • Steve09425095 Steve (@Steve09425095) reported

    @KCOMhome your expanding adding more to an already over congested network you can't even keep Hull up and running and now you want to expand GREED AND NOTHING MORE dispicable company you are kcom discusting

  • HullTeslaModel3 Tesla Model 3 Adventures (with Rich & Sharon) (@HullTeslaModel3) reported

    @effin1233 Almost two hours on hold, and then when I'm almost through, it telling me they've technical problems with their phones! Laughable! Come on @KCOM pull your fingers out.

  • C_Ripley72 Craig Ripley (@C_Ripley72) reported

    @XMissFuryX @KCOMhome So how long do we have to endure this for? Do we get a rebate on the money we pay for a service we are not getting. Kcom why don't you just come out with it and say you are throttling everyone's Internet?

  • willsonjamesd James Willson (@willsonjamesd) reported

    @DanLittle180 @DavidMeyler Kcom do a 900Mbps package now so guessing it is, £79 a month isn’t too bad either

  • Begbieeee Big 🎅🏿 (@Begbieeee) reported

    @sam_welburn @KCOMhome I still stand on my podium of kcom are crap

  • Sinoc229 Sinoc (@Sinoc229) reported

    @SuperBulletWill for some reason there's steamworks checks during loading screens, and since everyone and there mom is downloading cyberpunk it's slowing the whole service down and thus making loading times in Kcom take longer. it's a well made videogame

  • C_Ripley72 Craig Ripley (@C_Ripley72) reported

    @Zonehammer @KCOMhome Yeah its a joke, I cannot play anything online as its too laggy and also cannot download as its way too slow!! Kcom what are you playing at? I've got a 400meg line my speeds are showing 100meg. Why am I paying for this crap service?

  • _lukebrownz Qfiddy (@_lukebrownz) reported

    @sam_welburn @Begbieeee @KCOMhome I assume you’re not on KCOM so I propose we switch homes for a week. Therefore experiencing each other’s broadband service. Then we can come to an actual conclusion.

  • MWHULL Matt Wilson (@MWHULL) reported

    @KCOMcare can someone help me please? You keep sending bills to my uncles house when KCOM was notified that he had been found dead 17th March shortly after, my sister was then advised the account had been closed down and the nominal amount had been removed from the account?

  • LeeScott92 Lee Scott 🎗 (@LeeScott92) reported

    So jealous of everyone that’s able to return to watch their clubs this week! I’d give so much to finish work tomorrow night, walk through to lair for a few pints, walk down to the KCOM and freeze my bollocks off. Never gonna take it for granted ever again. One day 🤞#hcafc

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