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KCOM

KCOM Outage Map

The map below depicts the most recent cities worldwide where KCOM users have reported problems and outages. If you are having an issue with KCOM, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

KCOM users affected:

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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Kingston upon Hull, England 7
Harringay, England 1
Halifax, England 13
Oldham, England 1
Preston, England 1
London, England 5
Batley, England 3
Hessle, England 1
Enfield Town, England 1
Southwark, England 1
Blackburn, England 1
Ealing, England 2
Birmingham, England 1
Newcastle upon Tyne, England 3
Ilford, England 1
Normanton, England 3
Rushden, England 1
Fulham, England 1
Bexleyheath, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

KCOM Issues Reports

Latest outage, problems and issue reports in social media:

  • MelJBroo
    Mel Brooker 🐝 (@MelJBroo) reported

    @HowardGant9 @EE @SkyUK Look at Sky when you can. I cant knock them at all. I got Oakley a phone and the deal they provided me with was amazing. When KCOM was off Sunday, EE was shocking for a signal. Sky had 5G and was so quick!

  • Craucoes
    ItsJustJosh (@Craucoes) reported

    @JellyTotPixel @HullMichelle75 @JanPurling From my experience working with the engineering team across KCOM yes it can take upto two weeks they aren’t in no hurry the HU8 outage at the end of last year took that long but most only take 2-3 days

  • dentchris93
    Chris Dent (@dentchris93) reported

    @wilson_cllr @Connexin This is a KCOM pole. It was there before the raised bus stop and you can check this on Google maps so I would say this is poor from Hull City Council 😳

  • TomButl55445942
    Tom Butler.🇹🇷The Bransholme Tiger 🐯🇹🇷 (@TomButl55445942) reported

    @KCOMhome kcom say sorry for the inconvenience of the internet problems today ten hours without any internet and they say sorry

  • SteveWithill
    Steve Withill (@SteveWithill) reported

    KCOM Complaint. I see Im not on my own with my issues with KCOM. Ive escalated to Ofgem and, in the process, Ive found KCOM are not members of CISAS nor ISPA where customers can find resolution. Search the new providers in Hull! #checkyourKCbill @KCOMcare @KCOMhome @WhichUK

  • indianasc0nes
    hc (@indianasc0nes) reported

    @PollardRach I was on KCom when I lived in Hull, it was the worst internet provider I’ve ever experienced. The TV would disconnect from the WiFi despite it being less than 2m from the router. Signal upstairs was non existent. Horrendous

  • HLJOHNO
    Bean. 🍇 (@HLJOHNO) reported

    @TheRealJamieKay Those phone boxes have been there for literal YEARS. We're talking pre-pandemic. Also they have been decorated by KCOM, not the council, because Hull FAMOUSLY has their own phone network/internet provider rather than using BT. Their phone boxes were originally white not red.

  • RomeoOscarEcho
    Tony Roe P/F 🐯 (@RomeoOscarEcho) reported

    @PhilGraham19 Thanks Phil. We're going to leave this kcom shyte Internet service.

  • RomeoOscarEcho
    Tony Roe.🐯🧡 (@RomeoOscarEcho) reported

    @RadioHumberside Too little to late kcom..Uve acted like a cartel in Hull.. Good riddance to ur network..

  • ltruongyeg
    Trulea.kas (@ltruongyeg) reported

    Felix is this your exit strategy? When Kas community is down and KCom devs are grinding in bunkers to keep the Kas community going? To drag a prominent Kas leader and a top ranking nft project? (Not copy & paste, look a little harder). All by dwindling your slander in an important thread? Seek help and I wish you all the best doing so.

  • MikeeP1981
    Michael (@MikeeP1981) reported

    Don’t realise how much doesn’t work these days when internet goes down Ring doorbell Sky Q Streaming Alexa Lights and Plugs Heating Not ideal when #Disabled and rely on it …. Been over 4 hours #Kcom

  • Mihu_Nowak
    Mihu Nowak (@Mihu_Nowak) reported

    @KCOMcare Disgusted with poor kcom broadband at HU7 since Wednesday. Paying £55.99 for full fibre 400 and have just 5-25Mbps it’s feels like KCOM gave me middle finger... fat rats

  • butchsekab
    Rosemary Pearman nee Bakes (@butchsekab) reported

    @KCOMhome My phone line is not working. My service charge is only £22.98 per month. I have an outstanding balance of £0.00. My last bill date was 15th January 2023. I'm paid monthly and my next payment's due 7th Feb and my next Kcom payment will be on or around the 7th.

  • g01dy
    Jeanniebabe 💙 (@g01dy) reported

    @KCOMhome Rubbish service in HU12 for a few days now. Come on KCom we pay through the nose for your broadband at least make it work properly.

  • g01dy
    Jeanniebabe 💙 (@g01dy) reported

    @KCOMhome @KCOMcare Rubbish service in HU12 for a few days now. Come on KCom we pay through the nose for your broadband at least make it work properly.

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