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KCOM

KCOM Outage Map

The map below depicts the most recent cities worldwide where KCOM users have reported problems and outages. If you are having an issue with KCOM, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

KCOM users affected:

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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Kingston upon Hull, England 7
Normanton, England 2
Batley, England 2
London, England 4
Hammersmith, England 1
Manchester, England 1
Harringay, England 1
Halifax, England 4
Oldham, England 1
Preston, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

KCOM Issues Reports

Latest outage, problems and issue reports in social media:

  • MikeHorsfield1
    Mike Horsfield (@MikeHorsfield1) reported

    @peter_levy Hi Peter, just received message from Kcom, 12 hours after internet restored. Not about having no internet, can do other things, it’s about the appalling service and No communication from them. Are they on your show tonight

  • mrhuggy
    MrHuggy (@mrhuggy) reported

    @KCLightstream @KCOMhome Is there any issues with the network as the internet connection is down for me here in Bilton.

  • LeighJane19
    vVSoull (@LeighJane19) reported

    @KCOMhome That's all u ever say kcom " working hard to fix it" 6 hours later joke

  • Patrice_Supply
    Patrice (@Patrice_Supply) reported

    @pdaantizio @halfironmum We're all EE in this house and the WiFi is KCOM. I don't know if it was Internet based or network based.

  • Craucoes
    ItsJustJosh (@Craucoes) reported

    @RomeoOscarEcho @declang05 KCOM are a bad company but one of thee best providers in the UK they’re one of limited company’s that provide Full Fibre across the UK. Issue is staff and management there are shocking and don’t care for customers. When I worked there we had 13 mins to take a call or loose pay :/

  • goodmeister
    Goodmeister (@goodmeister) reported

    @AvonandsomerRob I'm in Hull and we have Kcom which isn't available anywhere else. (We have white phone boxes, not red). I pay for 600mps and it's way faster than anywhere else I've been. They offer up to 900 here as well. New customer offer is £35pm here as well.

  • Jomeimei421
    🌻mei | ceo of yoohankim (@Jomeimei421) reported

    @du_tala KDJ’s appearance is never described beyond “average looking” for a very, very long time in the webnovel! The first time (I can think of) that explicitly describes him is when the KCom members are looking up at his while the Demon Realm is being destroyed and see that he is crying

  • Bradley1Scott
    Scott Bradley (@Bradley1Scott) reported

    @peter_levy If KCOM let the other companies share the network under PIA agreement like BT do there would be no need for more poles and digging the streets up

  • TigeraxGG
    Tigerax (@TigeraxGG) reported

    **** KCOM it’s getting cancelled. Down again within a few weeks. Connexion the way forward now. Unprofessional outfit at @KCOMhome

  • AlterAdam89
    Adam 🐯 🌿 (@AlterAdam89) reported

    @lilminx1966 @KCOMhome @Kcom Contract states 14 days without service and you will be compensated.

  • andyrobertshull
    Andy (@andyrobertshull) reported from City of Kingston upon Hull, England

    @KirstieMAllsopp We had this issue in Hull for a long time as historically we had Hull Telephones that eventually became KCOM. It's only in the last few years when the Government changed the law and we got hundreds of telephone poles from different companies that things have changed!

  • triggersbroom17
    StoryGlory81 (@triggersbroom17) reported

    @bragginghull Is it time to get a sports psychologist in to address our dreadful home form (although I’ve never felt like the Kcom/MKM has ever felt like home). Last season I can take, but this season seems to be a burning issue.

  • MikeeP1981
    Michael (@MikeeP1981) reported

    Don’t realise how much doesn’t work these days when internet goes down Ring doorbell Sky Q Streaming Alexa Lights and Plugs Heating Not ideal when #Disabled and rely on it …. Been over 4 hours #Kcom

  • Droid_1989
    Richard (@Droid_1989) reported

    That KCOM issue in Hull last night is the exact reason why KCOM's monopoly over there is a really bad idea.

  • Bradley1Scott
    Scott Bradley (@Bradley1Scott) reported

    @peter_levy Bt have to let other companies use there network so why are KCOM being like this . This will give people more Choices on who will provide there services

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