KCOM

KCOM Outage Map

The map below depicts the most recent cities in the United Kingdom where KCOM users have reported problems and outages. If you are experiencing problems with KCOM, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

KCOM users affected:

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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Kingston upon Hull, England 4
Manchester, England 4
Batley, England 4
Normanton, England 3
Leeds, England 3
London, England 3
Halifax, England 2
Southall, England 1
Newcastle upon Tyne, England 1
City of London, England 1
Bolton, England 1
Reading, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

KCOM Issues Reports

Latest outage, problems and issue reports in social media:

  • revelson57 Steven Revell (@revelson57) reported

    WHY as Kcom put there prices up , because the service we get does not match the service we get

  • HFCPlayersAssoc Hull FC Players Association (@HFCPlayersAssoc) reported

    *IMPORTANT PLEASE RETWEET* Ahead of tonight’s dinner, please be aware due to KCOM currently being down, Lazaats may require cash only at the bar. However, card payments will be available once KCOM comes back online.

  • therichardhart Richie Hart (@therichardhart) reported

    Loving the double-edged sword of having shite phone signal in Beverley and KCOM being down. 👌

  • KCOMhome KCOM (@KCOMhome) reported

    @AlanClark_ We are aware of an issue currently affecting some KCOM customers and our engineers are working hard to identify the problem. We're sorry for the inconvenience that the issue is causing. As soon as we have any further information, we'll update our Twitter / Facebook account

  • libluke85 Luke #FBPPR (@libluke85) reported

    @misscherrydolce @KCOMhome @virginmedia I wouldn’t wish VirginMedia on my worse enemy! Definitely steer clear unless you want service worse than KCOM…and that’s saying a lot!

  • JamesStart10 JimToFriends (@JamesStart10) reported

    @damo_razz @BenSchofield_ Fault with connection from kcom most of Hull down

  • enjoysilences And another thing... (@enjoysilences) reported

    @EmmaHardyMP Currently working from home in the KCom area. Paying more for that than the people I work with not in the KCom area. Maintaining monopoly provision is regressive as people on lower salaries pay a higher % of pay for connectivity. Support reforming business rates.

  • KiraLCurtis Kira (@KiraLCurtis) reported

    Lived here for over 4 years and had nothing but problems with KCOM 🙄 Always a shock to go home to use Sky broadband, and it just works

  • oclulouthinator louthinator (@oclulouthinator) reported

    @KCOMhome for those of you still having problems, the outage may have messed up your router settings so you might have to factory reset which is something kcom support will not tell you to do yet it fixed my problem easy. Their actual support was not helpful at all.

  • RichieLyric Richie Bard Baker-Donaldson (@RichieLyric) reported

    @willsonjamesd @PincottDale @KCOMhome Aww, how nice of you to patronize me, if that was the issue I wouldn't have made my comment. Kcom affiliate are you?

  • KCOMhome KCOM (@KCOMhome) reported

    Update: Our engineers are continuing to work hard to resolve the problem that is affecting internet users on the KCOM network.    We're sorry for the inconvenience that the issue is causing. We will provide a further update as soon as we have more information.

  • n3innovate N3i (@n3innovate) reported

    Update: Engineers are continuing to work hard to resolve the problem that is affecting internet users on the KCOM network.    We're sorry for the inconvenience that the issue is causing. We will provide a further update as soon as we have more information.

  • jwaugh1607 j.waugh (@jwaugh1607) reported

    @Communitykc Help deleted all e mails by accident how do you retrieve them. KCOM saying you can’t!!!

  • DanielDanny4755 Joseph daniel foster (@DanielDanny4755) reported

    @ElsaH91 @KCOMhome That area includes ours #AnlabyRd No joy trying to phone #KCOM on their help-line ( I give up after the 4th attempt) they hung up on me twice It’s back on now

  • JamesStart10 JimToFriends (@JamesStart10) reported

    Internet still down in Hull FFS KCOM 👿

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