KCOM Outage Map
The map below depicts the most recent cities in the United Kingdom where KCOM users have reported problems and outages. If you are experiencing problems with KCOM, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
KCOM users affected:
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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
KCOM Issues Reports
Latest outage, problems and issue reports in social media:
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Adam 🐯 🌿
(@AlterAdam89) reported
@lilminx1966 @KCOMhome @Kcom Contract states 14 days without service and you will be compensated.
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ItsJustJosh
(@Craucoes) reported
@Gazzz_91 @KCOMhome KCOM State in there contract you will still pay for a non functioning service, Unless it has been 14 days or longer
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KCOM
(@KCOMhome) reported
A KCOM spokesperson, said: “We apologise for the service disruption earlier today that affected customers across Hull and parts of East Yorkshire. We’ve been working hard behind the scenes to fix the problem and everything should be returning to normal now.
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Luke Bedford
(@lukebed79) reported
@ExileAryui @KCOMhome The monopoly has broken. With MS3 network cables now laid or being laid around Hull and East riding there is another 7 choices of fibre providers in the area. Im leaving kcom next month to go in a better package which is £20 per month cheaper
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Rach
(@dinkyrach) reported
@zigzagtoes @Tosh_ag @MikeeP1981 Kcom itself has primary and secondary dns. You actually miss out on locally cached content by not using Kcom’s dns for your resolution.
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Les
(@MartinTwigs68) reported
Kcom broadband has gone down, I ring up and it tells me I'm 172 inline and should use their web page. How f**king ironic
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WanderingSocialist
(@RightHater) reported
@The_B KCOM have THE worst comms processes. Literally took them 5 hours to even respond and the website still says no issues. Terrible.
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D🅰️z
(@JellyTotPixel) reported
@jordantyson92 yeah mine not working went of same time as kcom i looked on the o2 website an it said a mast near u is not working
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Jon Kirby
(@JonKirby1974) reported
Hey @kcomhome and @kcom, just to let you know that any hours I lose from being unable to work from home I'll be invoicing you direct for it to be reimbursed. You charge some of the highest rates in the country for your broadband and its piss poor along with your customer service
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zigzagtoes
(@zigzagtoes) reported
@Tosh_ag @MikeeP1981 It's always worth having a secondary dns. Most of the time I don't realise kcom is down, cos of a back up dns I entered years ago. Anyhoos, main router settings, look for gateway settings, and as secondary put googles (8.8.8.8) or search net for others, in primary put kcoms....
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ItsJustJosh
(@Craucoes) reported
@JonKirby1974 @KCOMhome @Kcom Please don't blame the customer service/ tech support people you speak to because i used to work for kcom and in a situation like this we aren't told anything either it's not there fault they can't help you
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Tom Butler.🇹🇷The Bransholme Tiger 🐯🇹🇷
(@TomButl55445942) reported
@KCOMhome kcom say sorry for the inconvenience of the internet problems today ten hours without any internet and they say sorry
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Jordan Tyson
(@jordantyson92) reported
Anyone else’s 4G shite as well? I know Kcom is down like…
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Kev
(@kevbez1969) reported
@leemelonopie @KCOMhome I know a few who've been on it and they all said the same thing. It's good at times but too inconsistent. Lots of major slow down at peak times. 3 of them have gone back to kcom the others are still stuck in a contract but moving back when they can.
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vVSoull
(@LeighJane19) reported
@KCOMhome That's all u ever say kcom " working hard to fix it" 6 hours later joke
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