KCOM

KCOM Outage Map

The map below depicts the most recent cities in the United Kingdom where KCOM users have reported problems and outages. If you are experiencing problems with KCOM, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

KCOM users affected:

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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Normanton, England 7
Batley, England 6
Kingston upon Hull, England 4
London, England 4
Halifax, England 4
Croydon, England 3
Glasgow, Scotland 1
Manchester, England 1
Bobbington, England 1
Hounslow, England 1
Harringay, England 1
Leeds, England 1
Beverley, England 1
Widnes, England 1
Barnet, England 1
Barking, England 1
Carlisle, England 1
Southwark, England 1
Prescot, England 1
Orpington, England 1
Windsor, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

KCOM Issues Reports

Latest outage, problems and issue reports in social media:

  • gaz2801 Gareth Appleton (@gaz2801) reported

    @KCOMhome From getting my playstation out the box to playing the new spiderman fully downloaded less then 30mins all down to switching to kcom from bt.

  • benguzdek Ben Guzdek (@benguzdek) reported from City of Kingston upon Hull, England

    Without a doubt the most dramatic end to a Grand Final I’ve ever seen. Hardaker misses the conversion to win the game for Wigan, Fages misses his drop-goal to win the game for Saints. But from the rebound, Jack Welsby touches down! The scenes in the KCOM stadium are insane!

  • RFCJoeJ Joe🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@RFCJoeJ) reported

    @TheKcomEra So you find the beat photo of the KcOm and the worst of the mad stad

  • newonivek Kevin Owen (@newonivek) reported

    @G79Rumi @Plusnet Don’t bank on a resolution even if they do finally respond. Cant wait for KCOM to roll out in my area. Plusnet has gone downhill of late despite what they advertise!

  • debrabedford1 debra bedford (@debrabedford1) reported

    @MartinSLewis Hull kcom £53 month really good customer service

  • Steve09425095 Steve (@Steve09425095) reported

    @KCOMhome everyone on kcom experiencing the restricted downloads demand a rebate each and every month or it will never get fixed

  • Steve09425095 Steve (@Steve09425095) reported

    @KCOMhome your expanding adding more to an already over congested network you can't even keep Hull up and running and now you want to expand GREED AND NOTHING MORE dispicable company you are kcom discusting

  • anngodden Ann Godden (@anngodden) reported

    @SolHughesWriter Well, never criticise the 3 Hull MPs for the same thing, because we have a monopoly provider in KCOM.

  • FreshR6S Fresh (@FreshR6S) reported

    @lMiskYl its a KCOM issue?

  • En2erTheMattrix Mattbot (@En2erTheMattrix) reported

    £5 in my home because of kcom outage. I did was put it on my way to college.

  • bimbono7 Steve George (@bimbono7) reported

    Griffins pat on Partingtons head changed the game. RL bores me sensless sometimes. Wigan are a good side but the game stinks..Hull FC v Catalans at the KCOM was never gunna happen cause they dont want it to.

  • AndyMedcalf Andy Medcalf 🎗️ (@AndyMedcalf) reported

    @F1Gollum @bennyboy599 I certainly wouldn't be accepting that - although as mentioned you need to speed test with a patch cable and not via WiFi (which your ISP can never guarantee performance of - it depends on your property and placement of router etc). Have KCOM checked the speed to your router?

  • MWHULL Matt Wilson (@MWHULL) reported

    @KCOMcare can someone help me please? You keep sending bills to my uncles house when KCOM was notified that he had been found dead 17th March shortly after, my sister was then advised the account had been closed down and the nominal amount had been removed from the account?

  • F1Gollum F1 Gollum (See pinned tweet) (@F1Gollum) reported

    @angus_young61 It's the lights from the KCOM that help the grass grow. There's probably a technical name for them.

  • IshvaraDeva SATYA DEVA ISHVARA (@IshvaraDeva) reported

    AND THE WORD "MOCK"Z REVERSED KCOM- COMES FROM "KHAN"...SO YOU LOSE THAT LIE TOO, YOU STUPID PIECES OF LYING WORTHLESS BACKWARDS SH*T!!

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