KCOM

KCOM Outage Map

The map below depicts the most recent cities in the United Kingdom where KCOM users have reported problems and outages. If you are experiencing problems with KCOM, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

KCOM users affected:

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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Halifax, England 9
Kingston upon Hull, England 8
London, England 6
Normanton, England 6
Batley, England 5
Newcastle upon Tyne, England 4
Manchester, England 3
Leeds, England 3
Ealing, England 2
Southwark, England 1
Blackburn, England 1
Birmingham, England 1
Ilford, England 1
Rushden, England 1
Fulham, England 1
Bexleyheath, England 1
Prescot, England 1
Southall, England 1
City of London, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

KCOM Issues Reports

Latest outage, problems and issue reports in social media:

  • MlTSURlKANR0JI mitsuri (real) (@MlTSURlKANR0JI) reported

    @verychaeri i’m so sick and tired of the bs you retweet because it’s very ******* obvious who ur talking about & if you think ur some type of bad ***** you aren’t. at the end of the day you’re an 0bese raci$t b!tch who continues to stalk kcom & syg not even A WEEK after u leave

  • MesserStanton Revd David Messer (@MesserStanton) reported

    @KCOM See your up to your usual shenanigans of providing the worst broadband and wireless in the UK

  • En2erTheMattrix Mattbot (@En2erTheMattrix) reported

    Britain, full of. I've never felt this way about an hour to get to y not because of kcom outage.

  • Skipins Lee Partington (@Skipins) reported

    @NicoGrindley @CaptainEef @BlizzardCSEU_EN Same issue, KCOM in Hull. Spoke to them last night and they stated it was blizzard server side issue. Weirdly two neighbours next door to me with KCOM have no connection issues to Battlenet at all so I've got no clue...😑

  • En2erTheMattrix Mattbot (@En2erTheMattrix) reported

    Kcom wifi is actual ****. There's a carpet being fitted in the car wtf.

  • D_Atkin David Atkin (@D_Atkin) reported

    If you're in Hull and having issues accessing certain websites, it's a KCOM DNS issue. KCOM currently have engineers working on the problem. #hull #internet #kcom

  • wondermouse Mark Phillips (@wondermouse) reported

    I have to share this, from an email received from a service provider: "We will contact you in the weeks ahead regarding the novation of your contract from KCOM to Nasstar. " Now I think I command a pretty reasonable vocabulary but WTF? #plainEnglish @KCOMhome @Nasstar

  • russeaside1053 russell (@russeaside1053) reported

    @FreeviewAdvice Hu19 2ju seems strange everything went wrong after withernsea was dug up by kcom .tv channels are fine and strong signal upto about 3 or 4 in afternoon & it breaks up and signal strength is weak? A lot of people in withernsea have contacted Freeview & freesat same problem while

  • spygod20 David (@spygod20) reported

    @outagedetect Hu55ng kcom Internet not working

  • headscarfpride Ian Cuthbert (@headscarfpride) reported from Cottingham, England

    @Ambraneri Mine was the same. Apparently Kcom are having problems with their internet this morning. I’ve turned off my wi fi and now using the 02 data. It’s working fine now.

  • russeaside1053 russell (@russeaside1053) reported

    @FreeviewTV It does ? So why does 4G interfere? We've had problems in withernsea ever since KCOM fitted new broadband in the town 2 months ago..will that effect it?

  • TheoFarrer Theo Farrer (@TheoFarrer) reported from City of Kingston upon Hull, England

    @KCOMcare Hi, my dad has tried to send an email from his KCOM account on his S21, but the email app won’t allow him to send anything because the SMTP server has no authentication. Is there a fix for this? Thanks

  • MikeeP1981 Michael (@MikeeP1981) reported

    updated KCOM package on 30th July, no letter , nothing on account, ring sales team as advised but nothing on system apart from order going through yesterday... apparently changed system and way things done in last few weeks so everything slow... bit like their internet then

  • JoePalmerUK Joe Palmer (@JoePalmerUK) reported

    @BentosTheEnigma I was a regular from 99 to 07, loved BP & the move to the KCOM and the years under Taylor which brought 000’s of fans. Sadly all these jonny-come-latelies had never experienced the pain of being ****. I could never get over the fact that fans would boo them off at HT in the prem!

  • Donks2000 Jim Donkin (@Donks2000) reported

    @BBCNews If it was roaming around HullI it was most properly struggling to get a signal #KCOM

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