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KCOM

KCOM Outage Map

The map below depicts the most recent cities worldwide where KCOM users have reported problems and outages. If you are having an issue with KCOM, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

KCOM users affected:

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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Batley, England 2
Normanton, England 1
Hammersmith, England 1
Kingston upon Hull, England 6
London, England 2
Manchester, England 1
Harringay, England 1
Halifax, England 5
Oldham, England 1
Preston, England 1
Hessle, England 1
Enfield Town, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

KCOM Issues Reports

Latest outage, problems and issue reports in social media:

  • ChrisJa53783666
    Chris Jackson (@ChrisJa53783666) reported

    @KCOMcare For the second day running Kcom has been down a lot in HU7. Why?

  • andyrobertshull
    Andy (@andyrobertshull) reported from City of Kingston upon Hull, England

    @KirstieMAllsopp We had this issue in Hull for a long time as historically we had Hull Telephones that eventually became KCOM. It's only in the last few years when the Government changed the law and we got hundreds of telephone poles from different companies that things have changed!

  • Beccaa_Booo
    Becky 🐝 (@Beccaa_Booo) reported

    So KCom is down for us at work, so we can’t access the server, phones are down both internal or external, and we’re driving each other batty. Told it will be perhaps an hour 🙃

  • jongibbins
    Jeanflambé 🇪🇺 (@jongibbins) reported

    Evidently KCOM are having issues today. Therefore all internet access is down. Home and also businesses. I can't even buy milk from the Co-op as they are also affected. Maybe having a monopoly over such a large area isn't such a good idea after all ...

  • lucyk512
    Lucy 🖤 (@lucyk512) reported

    Love it when everything in the house runs through the wifi and then KCom goes down. At this rate we might as well have signed up to get the money for using less electricity because the only thing working is the sodding lamps.

  • jordantyson92
    Jordan Tyson (@jordantyson92) reported

    Anyone else’s 4G shite as well? I know Kcom is down like…

  • MikeCovell
    Mike Covell (@MikeCovell) reported

    Kcom signal has dropped 4 times s8nce 9n the phone with tech support. Are new router is due any day.

  • tehreedy
    Sam Reed (@tehreedy) reported

    Hmm @KCOMhome you seem to have members of staff coming down my street telling lies. I’ve just had an argument with someone telling me I haven’t got fibre, but I definitely know I have. It may not be KCOM fibre, but it is Openreach fibre. This feels very misleading to customers

  • MartinTwigs68
    Les (@MartinTwigs68) reported

    Kcom broadband has gone down, I ring up and it tells me I'm 172 inline and should use their web page. How f**king ironic

  • SupernovaPhil88
    Phil Bagwell (@SupernovaPhil88) reported

    God help KCOM, Internet is about to go down ten fold in HU3, 4, 5 and 6

  • davidhoggard64
    David Hoggard (@davidhoggard64) reported

    So it would appear I’m not the only one with internet connectivity issues in Hull #kcom #internet #hull

  • zerebelle
    Ze Rebelle (@zerebelle) reported

    KCom is down. Read a book. 📖

  • KCOMhome
    KCOM (@KCOMhome) reported

    @FrEaK_HullFC Hi Steve, our customer service & technical support teams have been open since 8am today. If you call 01482 602555 you should be able to select the options to get through to an adviser. Apologies you haven't been able to reach us yet. Many Thanks KCOM.

  • Recordings24
    24 Karat Recordings (@Recordings24) reported

    @KCOMcare im leaving KCOM Can't message you. "unable to send" and customer service sucks. Speeds are awful and I pay for 400mb down. Lucky to get 200. I'm out of contract and wont be renewing

  • Andy_Ross1962
    Andrew Ross (@Andy_Ross1962) reported

    @Chamaerion @andreajenkyns Hull never had red phone boxes. They were never part of the Post Office or BT. They are owned by KCOM and are usually cream coloured.

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