KCOM

KCOM Outage Map

The map below depicts the most recent cities in the United Kingdom where KCOM users have reported problems and outages. If you are experiencing problems with KCOM, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

KCOM users affected:

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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Batley, England 6
Normanton, England 5
London, England 4
Kingston upon Hull, England 4
Manchester, England 3
Halifax, England 3
Croydon, England 2
Reading, England 1
Hackney, England 1
Glasgow, Scotland 1
Bobbington, England 1
Hounslow, England 1
Harringay, England 1
Leeds, England 1
Beverley, England 1
Widnes, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

KCOM Issues Reports

Latest outage, problems and issue reports in social media:

  • Killertom63 Tom Beer (@Killertom63) reported

    @Eleanor_Hewitt @KCOMcare I'm getting 65ms (Normally have 1ms) ping. 550 Down (Normally 900). 42 Up (Normally 50). I love how they are not even acknowledging these outages! Unprofessional service from Kcom as always.

  • Ciara_OfficiaI A.J. (@Ciara_OfficiaI) reported

    @ghoulskill But for a regular kcom or uv custom to apologize normally like she does takes months for people to forgive yet for her it takes hours? **** outta here.

  • JacobHodgson01 Jacob Hodgson (@JacobHodgson01) reported

    @KCOMcare No this is not. But somebody on a BT network has a constant speed. Me and others on KCOM bang on 5PM everyday drop down from our full package speed to around 500kbps! Got to be something on KCOM or one of your partners?

  • JacobHodgson01 Jacob Hodgson (@JacobHodgson01) reported

    @KCOMcare I have been running some tests over the past few days with my network and others on the KCOM infrastructure. Do you throttle XBOX downloads at 5PM? It has been consistent for the past few days?

  • david_fowey David Willmore (@david_fowey) reported

    @KCom Check out my Speedtest results! 12.9 Mbps down and 0.4 Mbps up. Is this acceptable?

  • Buntingfootball Josh Bunting (@Buntingfootball) reported

    Portsmouth take the lead, what a start for them at the KCOM Stadium. The defending from Hull was poor have to be more commanding. They want a foul on Jacob Greaves but it isn't given and Sean Raggett's goal stands. Really good intensity to start the game, both sides look sharp.

  • idi0teque_ saff (@idi0teque_) reported

    bradley won’t let me rename the wifi to kcom to make me feel less homesick what an awful boyfriend

  • parkerrg Bob Parker (@parkerrg) reported

    Any one having sound and vision problems from KCOM,mine is crap

  • NigelAl72456531 Nigel Alexander (@NigelAl72456531) reported

    @mattdeanbbc Poor display today Matt. The midfield lacked energy. KCOM pitch not at its best today but no excuse.Time to freshen things up for the trip to the Seasiders.

  • Sinoc229 Sinoc (@Sinoc229) reported

    @SuperBulletWill for some reason there's steamworks checks during loading screens, and since everyone and there mom is downloading cyberpunk it's slowing the whole service down and thus making loading times in Kcom take longer. it's a well made videogame

  • musichqhull Darren Bunting (@musichqhull) reported

    @Sir_RyKitching @KCOMhome not Kcom but mobile signal for Giffgaff & Tesco Mobile is shocking on Bev Rd this afternoon - trying to stream is impossible

  • mellors30 ⚽WAM™ (@mellors30) reported

    @lauraonlife_ @KCOMhome @KCOMcare With any fault, KCOM will get a period of time to fix, this is a standard 2-3 working days, which will not cover the weekend, however with this being an area issue, we are aware this is being treated with importance. we apologise & hope to have it rectified on Mon

  • TAReading21 Thomas Reading (@TAReading21) reported

    KCOM 🤝 Friday night internet outage.

  • HullTeslaModel3 Tesla Model 3 Adventures (with Rich & Sharon) (@HullTeslaModel3) reported

    @effin1233 Almost two hours on hold, and then when I'm almost through, it telling me they've technical problems with their phones! Laughable! Come on @KCOM pull your fingers out.

  • torialilith toria (@torialilith) reported

    KCOM i am begging u to get your **** together

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