KCOM

KCOM Outage Map

The map below depicts the most recent cities in the United Kingdom where KCOM users have reported problems and outages. If you are experiencing problems with KCOM, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

KCOM users affected:

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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Halifax, England 9
Kingston upon Hull, England 8
London, England 6
Normanton, England 6
Batley, England 5
Newcastle upon Tyne, England 4
Manchester, England 3
Leeds, England 3
Ealing, England 2
Southwark, England 1
Blackburn, England 1
Birmingham, England 1
Ilford, England 1
Rushden, England 1
Fulham, England 1
Bexleyheath, England 1
Prescot, England 1
Southall, England 1
City of London, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

KCOM Issues Reports

Latest outage, problems and issue reports in social media:

  • toria_1982 Victoria L Wilson (@toria_1982) reported

    @KCOMhome is kcom down? Suddenly got no service 10mins ago

  • boothc123 skankhunt42 (@boothc123) reported

    Death, taxes and KCOM being absolutely ******* terrible

  • gaz2801 Gareth Appleton (@gaz2801) reported

    @KCOMhome From getting my playstation out the box to playing the new spiderman fully downloaded less then 30mins all down to switching to kcom from bt.

  • Sam54542076 Littlerayofsunshine (@Sam54542076) reported

    @MartinSLewis When local businesses are going bust, why are you intent on harming them. I live in Hull and I'm perfectly happy with kcom. We have one of the fastest Internet speeds in the country. Customer service is excellent.

  • En2erTheMattrix Mattbot (@En2erTheMattrix) reported

    £5 in my home because of kcom outage. I did was put it on my way to college.

  • HilaryAndre1 Hilary Andre 3.5% (@HilaryAndre1) reported

    @guardian We sort of got taken over by Virgin as originally Blueyonder, then Telewest. Therefore we never had an actual contract - when we moved to E Yorks we left Virgin with no penalty. We now have to be with KCOM. Sole supplier round here. Seem good so far!

  • IshvaraDeva SATYA DEVA ISHVARA (@IshvaraDeva) reported

    AND THE WORD "MOCK"Z REVERSED KCOM- COMES FROM "KHAN"...SO YOU LOSE THAT LIE TOO, YOU STUPID PIECES OF LYING WORTHLESS BACKWARDS SH*T!!

  • Steve09425095 Steve (@Steve09425095) reported

    @KCOMhome your expanding adding more to an already over congested network you can't even keep Hull up and running and now you want to expand GREED AND NOTHING MORE dispicable company you are kcom discusting

  • F1Gollum F1 Gollum (See pinned tweet) (@F1Gollum) reported

    @angus_young61 I think it's the light pollution from the pitch lights used to help the grass grow at the KCOM.

  • bennyboy599 Ben 🎗 (@bennyboy599) reported

    @AndyMedcalf @F1Gollum Not for a long time, and to be honest I can’t even remember the outcome now. Surely though as we’re using KCOM equipment throughout, and speeds are dreadful even sat next to the router, they should at least be able to suggest a solution

  • FoxyRhino Simon Fox (@FoxyRhino) reported

    Just thinking I hope Coote doesn't fall down the slope in the in-goal but then remembered there isn't one at the KCOM

  • newonivek Kevin Owen (@newonivek) reported

    @G79Rumi @Plusnet Don’t bank on a resolution even if they do finally respond. Cant wait for KCOM to roll out in my area. Plusnet has gone downhill of late despite what they advertise!

  • NKBTN Mr E. Mann (@NKBTN) reported

    "All our customer experience advisors are busy" says the KCOM helpline hold music. Customer Experience Advisor. If that isn't the wankiest job title I've ever heard, *especially* for a tech support helpline.

  • davidmanfredi11 DM (@davidmanfredi11) reported

    The Kcom stadium has never witnessed a game of rugby league like this!!! #superleaguegrandfinal

  • AndyMedcalf Andy Medcalf 🎗️ (@AndyMedcalf) reported

    @F1Gollum @bennyboy599 I certainly wouldn't be accepting that - although as mentioned you need to speed test with a patch cable and not via WiFi (which your ISP can never guarantee performance of - it depends on your property and placement of router etc). Have KCOM checked the speed to your router?

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