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KCOM

KCOM Outage Map

The map below depicts the most recent cities worldwide where KCOM users have reported problems and outages. If you are having an issue with KCOM, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

KCOM users affected:

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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Kingston upon Hull, England 7
Harringay, England 1
Halifax, England 13
Oldham, England 1
Preston, England 1
London, England 5
Batley, England 3
Hessle, England 1
Enfield Town, England 1
Southwark, England 1
Blackburn, England 1
Ealing, England 2
Birmingham, England 1
Newcastle upon Tyne, England 3
Ilford, England 1
Normanton, England 3
Rushden, England 1
Fulham, England 1
Bexleyheath, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

KCOM Issues Reports

Latest outage, problems and issue reports in social media:

  • BenGardner44
    Ben (@BenGardner44) reported

    You’re pathetic KCOM! Can’t pick up my sons prescription now because internet is down so if he gets worse it’s on you! @KCOMhome

  • HLJOHNO
    Bean. 🍇 (@HLJOHNO) reported

    @TheRealJamieKay Those phone boxes have been there for literal YEARS. We're talking pre-pandemic. Also they have been decorated by KCOM, not the council, because Hull FAMOUSLY has their own phone network/internet provider rather than using BT. Their phone boxes were originally white not red.

  • TigeraxGG
    Tigerax (@TigeraxGG) reported

    Kcom is down again. It’s getting cancelled. Fuxk the unprofessional staff and the company it’s fine tomorrow

  • indianasc0nes
    hc (@indianasc0nes) reported

    @steviee_p @PollardRach Had BT in my flat for 2 years never had an issue. Currently got Sky at my partners house and it’s **** compared to BT but infinitely better than Kcom. Never heard a good thing about Kcom from anyone I’ve spoke to. Service is **** and they take weeks to repair issues

  • RazzaB3
    Ryan Beeley (@RazzaB3) reported

    @KCOMhome is kcom down can't get online and same for some friends around east hull

  • s14awy
    Chris Shaw (@s14awy) reported

    @KCOMhome I have to say the service and response times from KCOM are well below standard and what should be expected. Every day this week my Internet is for 5 to 6 hours. Engineer is now due tomorrow. How do I claim compensation /good will refund for the poor service to date please?

  • blacklab115
    Amber (@blacklab115) reported

    @kcom our lightstream is terrible get it sorted please

  • AlterAdam89
    Adam 🐯 🌿 (@AlterAdam89) reported

    @lilminx1966 @KCOMhome @Kcom Contract states 14 days without service and you will be compensated.

  • Craucoes
    ItsJustJosh (@Craucoes) reported

    @Gazzz_91 @KCOMhome KCOM State in there contract you will still pay for a non functioning service, Unless it has been 14 days or longer

  • Droid_1989
    Richard (@Droid_1989) reported

    That KCOM issue in Hull last night is the exact reason why KCOM's monopoly over there is a really bad idea.

  • alanjury
    AJ (@alanjury) reported

    @KCOMhome I just had someone claiming to be from KCOM at my door trying to convince me to take your service by lying about the Openreach alternative not being full fibre. Whether that was dishonest or ill-informed, arguing with potential customers is not the way to get business.

  • Reshody
    Reşit Kurşun (@Reshody) reported

    @MrCowper I don’t know what kind of deal you have with @KCOMhome but it is about how much you loose man. I lost more money than I pay for monthly service. Do you think Kcom will compansate? Not in a million years.

  • MFIJake
    Jake James #FBPE #RejoinEU #FBPA (@MFIJake) reported

    @ReformDylan @andreajenkyns Yet more ignorance from Reform activists. Hull has never had traditional red phone boxes. It's always had its own independent telephone company, now KCom. And its phone boxes are cream. BT has never operated in Hull.

  • andyclark1973
    Andy Clark (@andyclark1973) reported from Kirk Ella, England

    @kcom could we have an ETA for a fix for the current network outage please. There's nothing on your website

  • t__and__p
    Tosh&Piffle (@t__and__p) reported

    @thomasforth Hull's network was owned by the council. Due to an accident of history, it retained its local monopoly long after BT had to let others onto its network. As Oftel (sic) homed in, KCOM invested heavily in broadband technologies, to fend off BT and compete outside its area.

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