KCOM Outage Map
The map below depicts the most recent cities worldwide where KCOM users have reported problems and outages. If you are having an issue with KCOM, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
KCOM users affected:
KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Kingston upon Hull, England | 7 |
| Normanton, England | 2 |
| Batley, England | 2 |
| London, England | 4 |
| Hammersmith, England | 1 |
| Manchester, England | 1 |
| Harringay, England | 1 |
| Halifax, England | 4 |
| Oldham, England | 1 |
| Preston, England | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
KCOM Issues Reports
Latest outage, problems and issue reports in social media:
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Kermit Sama (@RileyAsari) reported@Pivotless Awh that sucks, I Say as a Joke but it wouldn't surprise me if a company setup in your area before Kcom even get to you
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D🅰️z (@JellyTotPixel) reported@JackBon60290058 @jordantyson92 kcom its been realy bad today heard it could take 48 hours to fix
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Rosemary Pearman nee Bakes (@butchsekab) reported@KCOMhome My phone line is not working. My service charge is only £22.98 per month. I have an outstanding balance of £0.00. My last bill date was 15th January 2023. I'm paid monthly and my next payment's due 7th Feb and my next Kcom payment will be on or around the 7th.
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Patrice (@Patrice_Supply) reported@pdaantizio @halfironmum We're all EE in this house and the WiFi is KCOM. I don't know if it was Internet based or network based.
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Paula Burnby (@BurnbyPaula) reported@jobrady68 @KCOMhome Appalling service from Kcom
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Andrew Ross (@Andy_Ross1962) reported@ReformDylan @andreajenkyns Apart from Hull never had red boxes, they were usually cream, KCOM was never part of the GPO or BT
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Robbo ▪️🔸🇬🇧🇹🇷 (@itisalex_) reported@KCOMhome Internet is down for those Hull citizens wondering 💩 #KCOM
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hc (@indianasc0nes) reported@PollardRach I was on KCom when I lived in Hull, it was the worst internet provider I’ve ever experienced. The TV would disconnect from the WiFi despite it being less than 2m from the router. Signal upstairs was non existent. Horrendous
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Rach (@dinkyrach) reported@zigzagtoes @Tosh_ag @MikeeP1981 Kcom itself has primary and secondary dns. You actually miss out on locally cached content by not using Kcom’s dns for your resolution.
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soph (@sophgamess) reportedI just wanted to play battlefield 1 all day and my internet is still down🫠 ****** Kcom surprise surprise
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Scott Bradley (@Bradley1Scott) reported@peter_levy Bt have to let other companies use there network so why are KCOM being like this . This will give people more Choices on who will provide there services
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Scott Bradley (@Bradley1Scott) reported@peter_levy If KCOM let the other companies share the network under PIA agreement like BT do there would be no need for more poles and digging the streets up
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Dan (@danjsansam) reportedKcom going down again early???
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Mike Covell (@MikeCovell) reportedKcom signal has dropped 4 times s8nce 9n the phone with tech support. Are new router is due any day.
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Bean. 🍇 (@HLJOHNO) reported@TheRealJamieKay Those phone boxes have been there for literal YEARS. We're talking pre-pandemic. Also they have been decorated by KCOM, not the council, because Hull FAMOUSLY has their own phone network/internet provider rather than using BT. Their phone boxes were originally white not red.
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