KCOM Outage Map
The map below depicts the most recent cities in the United Kingdom where KCOM users have reported problems and outages. If you are experiencing problems with KCOM, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
KCOM users affected:
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E-mail
KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
KCOM Issues Reports
Latest outage, problems and issue reports in social media:
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Steve Robson
(@sventiger55) reported
@peter_levy Cooperative Bank customers in Hull area cannot access their online accounts due to a service provider issue involving KCOM. It has been going on for over a week! All parties are blaming each other. Nothing is being done. Please help.
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Catseye
(@gtdpda) reported
Hey @virginmedia are you able to deliver Internet services through @KCOMhome infrastructure because KCOM don't seem to want me as a customer...
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Everything EFL
(@efl_andnffc) reported
The Premier League destined Cottagers travel to the KCOM to take on a Hull side coming off the back of a win and two defeats to start Arveladze’s tenure, the latest a poor display in defeat at Derby. They will improve here. But Mitrovic will bag at least 1. Hull 1-2 Fulham
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Jez Kaye
(@ninjawalrus68) reported
@CooperativeBank @bankwithsmile for 7 days now users of KCOM, Sky, BT and Virgin internet have not been able to access online banking without using mobile data or a VPN. All I see is "3rd party" "not our problem" "pushing for a resolution". You're a major bank, get on with it.
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Harry Noble🍋
(@harrynoble__) reported
@Ciaran__od Not a chance. It’s just a farcical idea, you think Kcom internet is ****? Imagine that on a country wide scale.
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The Co-operative Bank UK
(@CooperativeBank) reported
@Liam__McNulty Hi Liam, I'm sorry you haven't been able to log in. I can assure you that all of our online services are working as normal. We're aware of issues affecting KCOM's customers accessing certain sites & we understand that investigations between KCOM & their provider are ongoing.1/2
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Rich Carr
(@caslad78) reported
@SeriousAboutRL Cas & Waki share a ground for the sake of economical sense? If this is the case, then why haven’t HKR jumped in at KCOM, Wigan/Sts, Leeds/Bradford, Man Utd/Man City share a stadium? If backers are willing to invest like they invested £35M at Leeds then I can’t see the problem??
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Craig Arthur 🏴
(@craiginscotland) reported
@faisalislam KCOM decided not to pass on their contractual price rise this year to help customers. Shame BT have not. Fortunately I’m leaving them at the end of the month and saving over £13 a month for a faster product.
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The Co-operative Bank UK
(@CooperativeBank) reported
@Kevrich12 Hi Kevrich, I'm sorry you haven't been able to log in. I can assure you, all of our online services are working as normal. We're aware of issues affecting KCOM's customers accessing certain sites & we understand that investigations between KCOM & their provider are ongoing. 1/2
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Ryan Westerdale
(@Ryw434) reported
@DoctorBenjy @bt_uk Could be worse, you could live here in Hull where Kcom have a monopoly, along with terrible customer service and sky high prices. You'd also live in Hull which is bad enough as is
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Daryl
(@DarylHBM) reported
So @HullBadgeMan was and still is first project I trusted myself with since that time. It something I’ve known all my life , from my dad buying badges while he was doorman at 3tuns at BP to becoming seller at 12 at KCOM. Never did I see me running badge making but here we are
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Twizt🇧🇼
(@CityTwizt) reported
@MCFC_Luke_ @WWEGareth Not legally nah lad, Hull and surrounding area is stuck with KCOM who sponsor the stadium and it means paying £6k to get them to fit their lines for the full street and I'm not staying in this gaff for life it's awful 😭
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KCOM
(@KCOMhome) reported
@ConnorDarley4 If none of the KCOM sites are working and you have tried on multiple devices and browsers, we will need to do more trouble shooting with you over the phone. Please call 01482606101 and we can take a look for you :)
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Karl Griffin
(@KarlGriffin16) reported
Completely destroyed any hope I had of getting my lads into football by taking them to the KCom last night. Awful. Freddie is still complaining about it this morning #hcafc
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KCOM Care
(@KCOMcare) reported
@nicknottz @KCOMhome Hi KCOM does not prevent any other ISP from providing service in the city as we are not legally allowed to do so Thanks Sean
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