KCOM

KCOM Outage Map

The map below depicts the most recent cities in the United Kingdom where KCOM users have reported problems and outages. If you are experiencing problems with KCOM, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

KCOM users affected:

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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Batley, England 6
Kingston upon Hull, England 4
Manchester, England 3
Normanton, England 2
London, England 2
City of London, England 1
Bolton, England 1
Reading, England 1
Halifax, England 1
Hackney, England 1
Glasgow, Scotland 1
Bobbington, England 1
Hounslow, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

KCOM Issues Reports

Latest outage, problems and issue reports in social media:

  • bengillam Ben Gillam 😷💉 ❤️ NHS👨‍⚕️👩‍⚕️ (@bengillam) reported

    @WeAreOpenreach @OpenreachHelp what can you tell me about MSO IMT26051/21 - Got a client with two fttc lines down - Cant seem o find any way to track it. Client is on KCOM who are reporting this outage number

  • En2erTheMattrix Mattbot (@En2erTheMattrix) reported

    Quick turn it offme: I wanna preload no mans sky on just my home because of kcom outage.

  • Danger_Bri Brian Johnson (@Danger_Bri) reported

    @RobOz73 @SkintDad @KCOMhome There was a government White Paper published showing that KCOM have always offered use of their network at the same or similar rate to competitors as BT. The difference is population non of the other companies wanted to come in at that rate. 1/2

  • mattyantz Matthew Anthony (@mattyantz) reported

    @fishface58 @KCOMhome Are you using the kcom supplied equipment? If so that’ll be the problem

  • jaim3099 james hillier 💙 (@jaim3099) reported

    ******* this tosspot is going hell for leather to make sure he is the worst referee to have a game at the KCOM. What a disgrace #hcafc

  • Chris_P_Green Chris Green (@Chris_P_Green) reported

    @Ofcom @KCOMcare You mention BT and open reach a lot but no mention of KCOM or Hull or tackling the monopoly, you also don’t mention anything about how they overcharge customers for the same level of service with Talk Talk or Sky, or how they don’t offer TV, phone and broadband deals. P1

  • HullBadgeMan HullBadgeMan (@HullBadgeMan) reported

    We are about to spend email to SMC at kcom too , asking for our old positions back or better ones. We don’t harm the clubs takings and we have been part of match day life for well over 20 plus years. Support Hull fans , support local fans group and say yes to saving us

  • AlanAtkinson85 Alan Atkinson (@AlanAtkinson85) reported

    @SkintDad @KCOMhome That's the general opinion I hear. I think the damage was done to KCom during the broadband era. Which was utterly appalling. But they've improved a lot and as I say, I can't fault their current services. They're also very good to deal with too, should you need to call them.

  • Goolie6 Goolie (@Goolie6) reported

    Well it's brown bin day tommorow be interesting to see if cart can get down street it couldn't last week for green bin. Kcom creating caos. #Goole

  • hcafckarl Karl (@hcafckarl) reported

    O2 are ******* **** it takes absolutely ages for anything to load on 4G. What a joke. It’s bad enough being on KCOM internet as well 😡

  • shaun_blagdon Shaun Blagdon (@shaun_blagdon) reported

    @SkintDad @KCOMhome It's the inverse of people who have never been to Hull slagging off the place.. people who have never lived outside of Hull and experienced other providers **** off KCom.

  • 2elee2e Lee2e (@2elee2e) reported

    @IPsychooI yeh im gonna ring 1st thing in morning, i think its my router the 5g light is on but the 5g network doesnt show on any of my devices, the 2.4 one is what ive been using, im paying 45 bar a month for it aswell, yeah if you look up kcom internet mate you will see how shite it is

  • CityView1904 Jarvo (@CityView1904) reported

    @samluke88 @SkintDad @KCOMhome Down south we had Virgin media 200mb, TV with sky sports etc and a telephone line for £45. Up here it’s KCOM at £46 just for broadband. It’s reliable enough but prices are a bit of a joke!

  • Advanced_Alarms Advanced_Alarms (@Advanced_Alarms) reported

    doesn’t do bank holidays or Sundays, apologies to our customers who had a limited response to emails set over the weekend as we as currently using a router & 4g dongle from the IT junk pile. Hopefully #kcom will resolve the issue & get us connected again 2/2

  • markcass13 Cass (@markcass13) reported

    @PhillHemsworth @Lockolike @KCOMhome Mije is with pure but its all the kcom gear as pure rent it, I pay for 70 and no problems, kids online constantly and I work from home

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