KCOM Outage Map
The map below depicts the most recent cities in the United Kingdom where KCOM users have reported problems and outages. If you are experiencing problems with KCOM, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
KCOM users affected:
KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
KCOM Issues Reports
Latest outage, problems and issue reports in social media:
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julie coates
(@pastystone) reported
@KCOMcare No service and been cut off three times now... got down to position 6 from 19! Is Kcom intranet down 🥲
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Hull Libraries
(@hull_libraries) reported
@ysomendez Hello, yes this is a problem we have had intermittently since this morning. It is a KCom issue and they are working on it. Our apologies.
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CODED1982
(@AndrewAbbey) reported
@_KCHome Connection to the internet is continually dropping out. Are there issues currently?
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geoff
(@VictorMeldrew17) reported
@JasonRead9 @KCOMhome @bbcburnsy Moved from Beverley where Kcom broadband cost me £42 per month, moved to Leicester had Sky broadband at £28 pm. Kcom are running an illegal monopoly in Hull area and having everybody’s pants down. #shameful
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Jason Stevens-Read
(@JasonRead9) reported
@NicolajayneLaws @KCOMhome @bbcburnsy Eventually, I asked some time ago if you worked for KCOM and you failed to respond, I suggest you block me as I will be raising a complaint based on screenshots of this conversation
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Chris Green
(@Chris_P_Green) reported
@Ofcom @KCOMcare You mention BT and open reach a lot but no mention of KCOM or Hull or tackling the monopoly, you also don’t mention anything about how they overcharge customers for the same level of service with Talk Talk or Sky, or how they don’t offer TV, phone and broadband deals. P1
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Nicola jayne Lawson
(@NicolajayneLaws) reported
@JasonRead9 @KCOMhome @bbcburnsy Yes I work for KCOM Jason I wouldn’t have a problem letting anyone know that. I haven’t trolled you at any point. I’ve provided you with facts and figures and an alternate view to your own.
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Chris Green
(@Chris_P_Green) reported
@Ofcom @KCOMcare Also what about my complaint about KCOM that I sent to you in January that you ignored? You haven’t taken action in years so I won’t hold my breath for you to suddenly take action now....
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Advanced_Alarms
(@Advanced_Alarms) reported
doesn’t do bank holidays or Sundays, apologies to our customers who had a limited response to emails set over the weekend as we as currently using a router & 4g dongle from the IT junk pile. Hopefully #kcom will resolve the issue & get us connected again 2/2
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Matthew Anthony
(@mattyantz) reported
@fishface58 @KCOMhome Are you using the kcom supplied equipment? If so that’ll be the problem
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Lloyd Jackson
(@lloydyyyyj) reported
@SkintDad @bt_uk @KCOMhome People seem to have either no issues, or no end of issues with KCOM. Ours was good at first but over time it has slowed significantly, and that’s a similar experience to most of my friends and family.
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Martin Sansom
(@antiquestwins) reported
Been living at my parents' house for the past couple of weeks and using their @Virgin broadband to work remotely. I haven't used Virgin before and never realised it was this sh*t - it almost makes Kcom look reliable.
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daphne | cat girl
(@ASTART3ED) reported
UGH DAMN IT I HAFVE TO WTZAHC KCOM AFTE RI DONT UNDERSTAND WDYKM MC WENFDY HYUH YENA AND YUNA TRENDING UHG
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Brick
(@BrickYmY) reported
@Aromaa__ If I get this job I’m down, get us on the KCOM up at Hull
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Mattbot
(@En2erTheMattrix) reported
Quick turn it offme: I wanna preload no mans sky on just my home because of kcom outage.