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KCOM

KCOM Outage Map

The map below depicts the most recent cities worldwide where KCOM users have reported problems and outages. If you are having an issue with KCOM, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

KCOM users affected:

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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Batley, England 2
Normanton, England 1
Hammersmith, England 1
Kingston upon Hull, England 6
London, England 2
Manchester, England 1
Harringay, England 1
Halifax, England 5
Oldham, England 1
Preston, England 1
Hessle, England 1
Enfield Town, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

KCOM Issues Reports

Latest outage, problems and issue reports in social media:

  • Bellrock157
    Bellroc𐤊 l 57.kas (@Bellrock157) reported

    Launch has been postponed until further notice. We'll keep everyone informed and updated when the KCOM dev team remediate this issue. Do not buy KBROS until further notice. Thank you all for your patience and understanding.

  • mrhuggy
    MrHuggy (@mrhuggy) reported

    @KCLightstream @KCOMhome Is there any issues with the network as the internet connection is down for me here in Bilton.

  • Craucoes
    ItsJustJosh (@Craucoes) reported

    @danjsansam @ThreeUK KCOM isn’t down they are just fitting new poles across all of hull to prevent widespread outages, they warned you of this 17 hours ago as it will last between 1-5am

  • MyMSPDay
    David (@MyMSPDay) reported

    KCOM having another internet outage in #Hull. The service has been periodically unreliable recently.

  • RileyAsari
    Kermit Sama (@RileyAsari) reported

    Mate I Swear KCOM Are actually so ****, All day had slow connection, Cant even open a new tab without it taking all day

  • CityJason
    Jason Dolan 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@CityJason) reported

    @Soley1904 @JoePalmerUK @hullcityretro Remember him marking hazard at kcom and he never let him by all game, very on it that day

  • paulbowler60
    Paul B (@paulbowler60) reported

    @RobBfromDerby @KEdge23 Ha. Even if number 1 was a thing, having moved from Derbyshire for work, I still wouldn’t get a decent Wi-Fi signal from the wonderful KCom of Hull 😬

  • dogster24
    mark dawson (@dogster24) reported from City of Kingston upon Hull, England

    @bbcburnsy kcom didn't do too well in Withernsea with their fibre install , chaos most of the time. There was damage to other services and the paths are worse now than they ever was and for what ? We had plenty of choice off the open reach network ...

  • lanesrA1sauce
    lanesrA (@lanesrA1sauce) reported

    @Farris_Ull @KCOMhome Yea all the card Machines are down mate, everyone looses out except the monopoly wich is kcom as usual.

  • brokenviolin83
    Tom (@brokenviolin83) reported

    Just received an email from a 'KCOM Customer Champion Specialist' what the **** is one of those ???!!!! And if they are sooo good, why is the service soo **** ?!

  • T1LLYYYYY_
    tils🧡🖤 (@T1LLYYYYY_) reported

    love kcom going down every 2-3 business days

  • auroraluvbot
    jodie 🧸🤍 (@auroraluvbot) reported

    kcom wifi sucks ***

  • peternb70
    Peter Brady (@peternb70) reported

    @KCOMhome @jobrady68 Another day gone by and still slow speeds but no answer from Kcom 😴 will have to start the refund route and looking for an alternative provider #poorsupport #faceless

  • neilmpeacock
    Neil Peacock (@neilmpeacock) reported

    @KCOMcare @KCOMhome another day, yet again Kcom Internet service is down. However, not according to there website. No online customer chat function. Help pages as useful as a chocolate fireguard. Terrible hold music. Maybe I'll get through this time 🤔

  • s14awy
    Chris Shaw (@s14awy) reported

    @KCOMhome I have now been on hold to KCOM for 40mins and been passed from one team to another trying to get my Internet sorted. Can whoever it may concern be made aware that I am at the end of my tether with the level of support I have received since joining KCOM.

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