KCOM

KCOM Outage Map

The map below depicts the most recent cities in the United Kingdom where KCOM users have reported problems and outages. If you are experiencing problems with KCOM, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

KCOM users affected:

Less
More

kcom-uk Hero Image

KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Normanton, England 6
Batley, England 5
Kingston upon Hull, England 5
Halifax, England 5
London, England 4
Croydon, England 3
Hounslow, England 2
Manchester, England 1
Bobbington, England 1
Harringay, England 1
Leeds, England 1
Beverley, England 1
Widnes, England 1
Barnet, England 1
Barking, England 1
Carlisle, England 1
Southwark, England 1
Prescot, England 1
Orpington, England 1
Windsor, England 1
City of Kingston upon Hull, England 1
East Grinstead, England 1
Stanmore, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

KCOM Issues Reports

Latest outage, problems and issue reports in social media:

  • Daveayres62 DJPA (@Daveayres62) reported

    @KCOMcare To the residents of Hornsea. Steer clear of KCOM broadband. They are a real **** show. Been waiting for connection since 1st Nov and without internet for a week now. Was due a fix this morning but no show after waiting in all day. Seriously a broadband company to avoid

  • Peterbarley91 Barley (@Peterbarley91) reported

    Also had to buy a Wi-Fi extender and it’s still rubbish! Ms3 have now finished laying there lines down here so it the router isn’t resolved I will be leaving Kcom

  • steventraff83 Steve Trafford (@steventraff83) reported

    @TruthTalkingMav It’s become principal with me now twice I’ve tried to buy the cheaper tickets for the games at Kcom for the website to tell me they’re sold out and had to buy more expensive tickets, the whole ticket situation has been terrible it’s just typical RL shooting itself in the foot

  • jo_hudgell Joanne Hudgell (@jo_hudgell) reported

    No broadband @kcom think my power cable not working… unacceptable to wait 5 days for them to post one out to me on the off chance it is the cable. If it isn’t please call back they say! Any recommendations for a new provider?

  • vickerman_sue Sue Vickerman (@vickerman_sue) reported

    @jo_hudgell @Kcom I reported mine at 9am in the morning and the engineer came at 2.30pm to fix and replace! That’s Wisper for you!! 👍👍👍

  • dan1el88 🇺🇦 🇬🇧 🐯 Dan 🐯 🇬🇧 🇺🇦 (@dan1el88) reported

    @bluewhitewall @babarahmangh Reading will be nowhere near the playoffs come end of season, worst team I've seen at Kcom followed by the worst ref. Best team lost.

  • jacqui_hudson jacqui hudson 🇬🇧 (@jacqui_hudson) reported

    A broken internet box since Thursday. I wonder how long Kcom will take to send a new one out and what to do with it once it arrives!

  • BricknellBeers Bricknell Brewery (@BricknellBeers) reported

    @WixHelp I think it might be an issue with my broadband provider (KCOM in Hull, UK). I can access the websites on my phone via 4G but not via wi-fi, so it's probably not an issue at your end.

  • markjwt Mark Taylor (@markjwt) reported

    @KCOMhome @EmmaHardyMP Hi Emma...could you help me? My mum has alzheimers and KCOM have cut her fone off, depriving her of a potential life line if she has another stroke. She had obviously cancelled her DD but I didn't find out until today

  • JimmyDHCAFC James Drewery (@JimmyDHCAFC) reported

    Have KCOM ever heard of customer service!

  • whittonlm Lisa Whitton 💙 (@whittonlm) reported

    Please help @KCOMhome I want to confirm if this is a scam. Received a call from @BT informing us that all KCOM home IP addresses have been changed and are not secure. They wanted me to check something on Google which I refused to do as was concerned re scams. Please clarify!

  • okayjyy 00000000000007777 (@okayjyy) reported

    Not to be harsh/rude on you ms~ pero Nooo jud , I don't understand why you love to judge and to gossip Everyone at kcom tas mas worse padiay ka

  • TimxSaxby Timothy Saxby (@TimxSaxby) reported

    Is anyone else KCOM internet down tonight?

  • Danbo Dan Atkinson (@Danbo) reported

    @WestfieldCott @KCOMhome On the whole, this isn't a bad idea, but the downside applies those restrictions to every device in your home. Unless Kcom provide the ability to control this per-device (and AFAIK, they don't) then it's very much a nuclear option.

  • Stevew17171717 Steve w (@Stevew17171717) reported

    @liamelve @wehavehaditnow Liam go to kcom these poles are 1950 technology with no support they will be down soon when connexin fail

Map Check Current Status