KCOM Outage Map
The map below depicts the most recent cities worldwide where KCOM users have reported problems and outages. If you are having an issue with KCOM, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
KCOM users affected:
KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Kingston upon Hull, England | 4 |
| Batley, England | 1 |
| Halifax, England | 5 |
| Manchester, England | 2 |
| London, England | 3 |
| Normanton, England | 2 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
KCOM Issues Reports
Latest outage, problems and issue reports in social media:
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. (@hcityafc) reported@kcom internet gone down west of the river by looks of it #uptherobins
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Jon Kirby (@JonKirby1974) reportedHey @kcomhome and @kcom, just to let you know that any hours I lose from being unable to work from home I'll be invoicing you direct for it to be reimbursed. You charge some of the highest rates in the country for your broadband and its piss poor along with your customer service
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Rion ๐ค (@RionTheG) reported@kuda_ch Im a Gangsta who does real gangsta ****, if i point fingers then it definitely needs fingers to be pointed at. **** Zeal, KCom is the ONLY DEX on $Kas which you can trust
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Alan Hemingway (@alanacct) reported@INDEPENDENT_MG @littlearfer You would have thought they could have come to some agreement to share the underground space. KCOM seem very bad at not facilitating help to other suppliers
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The Red Reaper (@RobinArisen) reportedThat kit is a special shade of horrible It looks like KR left a WCC shirt in the KCOM washing machine
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Steve Withill (@SteveWithill) reportedKCOM Complaint. I see Im not on my own with my issues with KCOM. Ive escalated to Ofgem and, in the process, Ive found KCOM are not members of CISAS nor ISPA where customers can find resolution. Search the new providers in Hull! #checkyourKCbill @KCOMcare @KCOMhome @WhichUK
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Paul Harper ๐ฏ๐โโ๏ธ๐๐ (@paulharper75) reported@RP2218 @Tesco Yeah, I was assuming it was a KCOM issue. Good that someone paid for you though. ๐
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KCOM (@KCOMhome) reported@Jakewoolford01 Hello Jake KCOM do not provider Wi-Fi just the service up to the router. if you are having issues with your Wi-Fi there is a help section on our website
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Ze Rebelle (@zerebelle) reportedKCom is down. Read a book. ๐
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Jez riley french (@jezrileyfrench) reported@KCOMhome still problematic today (25th) & I'm also still waiting for a full reply to a different issue which I raised directly with Kcom almost 2 weeks ago.
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Jeanniebabe ๐ (@g01dy) reported@KCOMhome Rubbish service in HU12 for a few days now. Come on KCom we pay through the nose for your broadband at least make it work properly.
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bingbong (@flibberdigibert) reported@KCOM as large areas of Hull are without internet, at what point do consider your customers? Give us an update and likely timeframe. There are businesses and customers working from home. Don't treat us like crap cos we will walk.
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Dave Evans (@davy_lad) reported@leemelonopie @KCOMhome It's not our equipment, it is kcom not supplying the service we are paying for
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Mike Covell (@MikeCovell) reportedAnyone else having intermittent signal with their kcom?
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Chris Jackson (@ChrisJa53783666) reported@KCOMcare For the second day running Kcom has been down a lot in HU7. Why?
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