KCOM

KCOM Outage Map

The map below depicts the most recent cities in the United Kingdom where KCOM users have reported problems and outages. If you are experiencing problems with KCOM, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

KCOM users affected:

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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Batley, England 6
Kingston upon Hull, England 5
Normanton, England 5
London, England 4
Manchester, England 3
Halifax, England 3
Croydon, England 2
Reading, England 1
Hackney, England 1
Glasgow, Scotland 1
Bobbington, England 1
Hounslow, England 1
Harringay, England 1
Leeds, England 1
Beverley, England 1
Widnes, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

KCOM Issues Reports

Latest outage, problems and issue reports in social media:

  • TigerTubePlayer TigerTube 🎗 (@TigerTubePlayer) reported

    @ShackHull My bad, I should’ve specified KC/KCOM matches...

  • Jordan_Coles 🎗🐯Jordan Coles🐯🎗 (@Jordan_Coles) reported

    @DavidMeyler @HullCityStats @HullCity I remember Wally from when I worked the players lounge and some of the other bars at the KCOM. Never got to have many conversations with him, but he was always so courteous and polite, seems like a really tip bloke.

  • 2elee2e Lee2e (@2elee2e) reported

    @IPsychooI yeh im gonna ring 1st thing in morning, i think its my router the 5g light is on but the 5g network doesnt show on any of my devices, the 2.4 one is what ive been using, im paying 45 bar a month for it aswell, yeah if you look up kcom internet mate you will see how shite it is

  • Chris_P_Green Chris Green (@Chris_P_Green) reported

    @Ofcom @KCOMcare You mention BT and open reach a lot but no mention of KCOM or Hull or tackling the monopoly, you also don’t mention anything about how they overcharge customers for the same level of service with Talk Talk or Sky, or how they don’t offer TV, phone and broadband deals. P1

  • BrickYmY Brick (@BrickYmY) reported

    @Aromaa__ If I get this job I’m down, get us on the KCOM up at Hull

  • Advanced_Alarms Advanced_Alarms (@Advanced_Alarms) reported

    doesn’t do bank holidays or Sundays, apologies to our customers who had a limited response to emails set over the weekend as we as currently using a router & 4g dongle from the IT junk pile. Hopefully #kcom will resolve the issue & get us connected again 2/2

  • AndrewAbbey CODED1982 (@AndrewAbbey) reported

    @_KCHome Connection to the internet is continually dropping out. Are there issues currently?

  • Goolie6 Goolie (@Goolie6) reported

    Well it's brown bin day tommorow be interesting to see if cart can get down street it couldn't last week for green bin. Kcom creating caos. #Goole

  • NicolajayneLaws Nicola jayne Lawson (@NicolajayneLaws) reported

    @JasonRead9 @KCOMhome @bbcburnsy Yes I work for KCOM Jason I wouldn’t have a problem letting anyone know that. I haven’t trolled you at any point. I’ve provided you with facts and figures and an alternate view to your own.

  • antiquestwins Martin Sansom (@antiquestwins) reported

    Been living ag my parents' house for the past couple of weeks and using their @Virgin broadband to work remotely. I haven't used Virgin before and never realised it was this sh*t - it almost makes Kcom look reliable.

  • Chris_P_Green Chris Green (@Chris_P_Green) reported

    @Ofcom @KCOMcare Also what about my complaint about KCOM that I sent to you in January that you ignored? You haven’t taken action in years so I won’t hold my breath for you to suddenly take action now....

  • BattleScarredUK Jon (@BattleScarredUK) reported

    @Niki44 @Skyhelp KCOM are as bad.

  • pastystone julie coates (@pastystone) reported

    @KCOMcare No service and been cut off three times now... got down to position 6 from 19! Is Kcom intranet down 🥲

  • Goolie6 Goolie (@Goolie6) reported

    The dustcart couldn't get down our street today. Kcom have barriers up so dustcart couldn't navigate round them. Mmmmm wondering now if a fire engine could get through or an ambulance. You couldn't make this up. #Goole

  • JasonRead9 Jason Stevens-Read (@JasonRead9) reported

    @NicolajayneLaws @KCOMhome @bbcburnsy Eventually, I asked some time ago if you worked for KCOM and you failed to respond, I suggest you block me as I will be raising a complaint based on screenshots of this conversation

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