KCOM Outage Map
The map below depicts the most recent cities worldwide where KCOM users have reported problems and outages. If you are having an issue with KCOM, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
KCOM users affected:
KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Halifax, England | 7 |
| Kingston upon Hull, England | 3 |
| Manchester, England | 2 |
| Normanton, England | 2 |
| London, England | 1 |
| Birmingham, England | 1 |
| Batley, England | 3 |
| Stanmore, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
KCOM Issues Reports
Latest outage, problems and issue reports in social media:
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Mike Covell (@MikeCovell) reportedAnyone else having intermittent signal with their kcom?
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Ashley 🔶 (@itzashley06x) reportedNever mind, it’s KCOM doing maintenance work 🙄
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Paul B (@paulbowler60) reported@RobBfromDerby @KEdge23 Ha. Even if number 1 was a thing, having moved from Derbyshire for work, I still wouldn’t get a decent Wi-Fi signal from the wonderful KCom of Hull 😬
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Mel Brooker 🐝 (@MelJBroo) reported@HowardGant9 @EE @SkyUK Look at Sky when you can. I cant knock them at all. I got Oakley a phone and the deal they provided me with was amazing. When KCOM was off Sunday, EE was shocking for a signal. Sky had 5G and was so quick!
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HullCamGuy (@HullCamGuy) reported@angus_young61 The Connexin poles don't have foot pegs on them. This is an old Kcom pole that should have been removed before putting tactile paving down.
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Reşit Kurşun (@Reshody) reported@MrCowper I don’t know what kind of deal you have with @KCOMhome but it is about how much you loose man. I lost more money than I pay for monthly service. Do you think Kcom will compansate? Not in a million years.
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Adam 🐯 🌿 (@AlterAdam89) reported@lilminx1966 @KCOMhome @Kcom Contract states 14 days without service and you will be compensated.
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sue york (wright) (@lilminx1966) reported@KCOMhome Hope we are getting a refund for the outage I pay nearly 70 pound a month and had no internet for 8 hours so far not good enough @kcom
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Steve Withill (@SteveWithill) reportedKCOM Complaint. I see Im not on my own with my issues with KCOM. Ive escalated to Ofgem and, in the process, Ive found KCOM are not members of CISAS nor ISPA where customers can find resolution. Search the new providers in Hull! #checkyourKCbill @KCOMcare @KCOMhome @WhichUK
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Bollard (@Plaaaard) reported@bazdjcooper KCOM Down?
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Paula Burnby (@BurnbyPaula) reported@KCOMhome Why do you need to access my account to explain what the additional £3 is being used for unless I sign up for 2 years with a service that at best is mediocre? Surely you aren’t that inept you can’t give a reason behind the different charges? #avoidingthequestion #kcom
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Mike Covell (@MikeCovell) reportedKcom signal has dropped 4 times s8nce 9n the phone with tech support. Are new router is due any day.
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Jane Marshall (@JaneParshally) reported@HullDockster @Lisajay75868287 Makes no sense, unless you consider the police are working to a central agenda? This demo should have been cancelled on Health and safety grounds because of the major sporting event at the KCom today. March from Three Tuns down Anlaby Road - they're ***************.
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Neil Peacock (@neilmpeacock) reported@KCOMcare @KCOMhome another day, yet again Kcom Internet service is down. However, not according to there website. No online customer chat function. Help pages as useful as a chocolate fireguard. Terrible hold music. Maybe I'll get through this time 🤔
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Chris Jackson (@ChrisJa53783666) reported@KCOMcare For the second day running Kcom has been down a lot in HU7. Why?