1. Home
  2. ❯
  3. Companies
  4. ❯
  5. KCOM
  6. ❯
  7. Outage Map
KCOM

KCOM Outage Map

The map below depicts the most recent cities worldwide where KCOM users have reported problems and outages. If you are having an issue with KCOM, make sure to submit a report below

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

KCOM users affected:

Less
More
Check Current Status

KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Halifax, England 12
London, England 5
Batley, England 4
Hessle, England 1
Enfield Town, England 1
Southwark, England 1
Blackburn, England 1
Ealing, England 2
Birmingham, England 1
Kingston upon Hull, England 6
Newcastle upon Tyne, England 3
Ilford, England 1
Normanton, England 4
Rushden, England 1
Fulham, England 1
Bexleyheath, England 1
Prescot, England 1
Manchester, England 1
Southall, England 1
Leeds, England 1
Check Current Status

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

KCOM Issues Reports

Latest outage, problems and issue reports in social media:

  • KyleBooth101
    Kyle Booth (@KyleBooth101) reported

    @Everton Worst support to come to the KCOM this season, easily

  • EnergasLtd
    Gasmaned1957 (@EnergasLtd) reported

    @CooperativeBank So your issue must be affecting KCOM in Hull ?

  • JanieSu
    Jane Shaw (@JanieSu) reported

    @CooperativeBank hi I live in Hull and there seems to be a problem at the moment with being able to connect to Internet banking via KCom which is our only available service provider here. I know several friends are having the same issue. I've contacted KCom are you able to help.

  • CooperativeBank
    The Co-operative Bank UK (@CooperativeBank) reported

    @JanieSu Hi Jane, we're aware of the issue and working with KCOM to try and resolve it. In the meantime, please can you try turning your WIFI off and accessing our site or app using your mobile data, to see if this works for you. – Sammie

  • JBennett360
    James Bennett (@JBennett360) reported

    KCOM fibre has generally been a good product. However, this service you provide now is not the service we once had. Prices have gone up and service quality has gone down.

  • KCOMhome
    KCOM (@KCOMhome) reported

    @JanieSu Hi Jane, we aren't blocking the CO-OP bank website. This is an offnet issue and not specific to KCOM. Rest assured, this is actively being investigated.

  • k_brooks61
    kim brooks (@k_brooks61) reported

    @KCOMcare there is an issue with kcom customers logging into the co op bank mobile app on WiFi ! This is verified by Co op bank Twitter account - is this being resolved ?

  • railton42
    CHRIS RAILTON (@railton42) reported

    @bbcburnsy morning David, on behalf of many residents on Victoria Dock, would it be possible for your team to contact Kcom, and ask the “men in suits” why we still haven’t got a Landline, been down since Boxing Day! Absolutely vital for some! Ta!

  • sventiger55
    Steve Robson (@sventiger55) reported

    @peter_levy Cooperative Bank customers in Hull area cannot access their online accounts due to a service provider issue involving KCOM. It has been going on for over a week! All parties are blaming each other. Nothing is being done. Please help.

  • craiginscotland
    Craig Arthur 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@craiginscotland) reported

    @faisalislam KCOM decided not to pass on their contractual price rise this year to help customers. Shame BT have not. Fortunately I’m leaving them at the end of the month and saving over £13 a month for a faster product.

  • bankwithsmile
    smile UK (@bankwithsmile) reported

    @MrsQuantrill Hi. I can assure you that all of our online services are working as normal. We're aware of issues affecting KCOM's customers accessing certain sites. Unfortunately as this isn't an issue with our systems or suppliers we don't have any control of when it will be resolved. - Jack

  • royalhotelbrid
    Royal Bridlington (@royalhotelbrid) reported

    "@kcom is there a problem with your website ..been trying to get on there for last hour"

  • bankwithsmile
    smile UK (@bankwithsmile) reported

    @mrsjonash Hi Jo, I'm sorry you haven't been able to log in. I can assure you that our online services are working. We're aware of issues affecting KCOM's customers & understand that an investigation between KCOM & their provider are ongoing.1/2

  • CllrFareham
    Cllr Fareham (@CllrFareham) reported from City of Kingston upon Hull, England

    @ceeing42 I assume this was before Kcom. Yes I significantly disagreed with much of the programme - kids in a sweet shop - but some good was done. The irony of our revenue support being imperilled because we had piles of money we hadn’t sought was not lost on me

  • KyleBooth101
    Kyle Booth (@KyleBooth101) reported

    @Everton Worst support to coke to the KCOM this season

Check Current Status