KCOM Outage Map
The map below depicts the most recent cities worldwide where KCOM users have reported problems and outages. If you are having an issue with KCOM, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
KCOM users affected:
KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
KCOM Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew Ross (@Andy_Ross1962) reported@Chamaerion @andreajenkyns Hull never had red phone boxes. They were never part of the Post Office or BT. They are owned by KCOM and are usually cream coloured.
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Mike Covell (@MikeCovell) reportedKcom signal has dropped 4 times s8nce 9n the phone with tech support. Are new router is due any day.
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Amber (@blacklab115) reported@kcom our lightstream is terrible get it sorted please
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Tony Roe.🐯🧡 (@RomeoOscarEcho) reported@RadioHumberside Too little to late kcom..Uve acted like a cartel in Hull.. Good riddance to ur network..
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Kev (@kevbez1969) reported@leemelonopie @KCOMhome I know a few who've been on it and they all said the same thing. It's good at times but too inconsistent. Lots of major slow down at peak times. 3 of them have gone back to kcom the others are still stuck in a contract but moving back when they can.
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Jeanniebabe 💙 (@g01dy) reported@KCOMhome @KCOMcare Rubbish service in HU12 for a few days now. Come on KCom we pay through the nose for your broadband at least make it work properly.
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VixieP #nhsblueheart💙🇺🇦 (@vixielou1972) reported@bt_uk No, we moved to Hull so we can now only get @kcom but we desperately want BT to bring a service to Hull that way we could actually get a whole weeks worth of internet. I don’t even bother switching Wi-Fi on my @ee phone I just use my data 🙄
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Mihu Nowak (@Mihu_Nowak) reported@KCOMcare Disgusted with poor kcom broadband at HU7 since Wednesday. Paying £55.99 for full fibre 400 and have just 5-25Mbps it’s feels like KCOM gave me middle finger... fat rats
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Goodmeister (@goodmeister) reported@AvonandsomerRob I'm in Hull and we have Kcom which isn't available anywhere else. (We have white phone boxes, not red). I pay for 600mps and it's way faster than anywhere else I've been. They offer up to 900 here as well. New customer offer is £35pm here as well.
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Robbo ▪️🔸🇬🇧🇹🇷 (@itisalex_) reported@KCOMhome Internet is down for those Hull citizens wondering 💩 #KCOM
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Michael (@MikeeP1981) reported@KCOMhome issues hu89 area net been on n off red light router , saw kcom vans around d earlier but left since went off
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hc (@indianasc0nes) reported@steviee_p @PollardRach Had BT in my flat for 2 years never had an issue. Currently got Sky at my partners house and it’s **** compared to BT but infinitely better than Kcom. Never heard a good thing about Kcom from anyone I’ve spoke to. Service is **** and they take weeks to repair issues
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ItsJustJosh (@Craucoes) reported@danjsansam @ThreeUK KCOM isn’t down they are just fitting new poles across all of hull to prevent widespread outages, they warned you of this 17 hours ago as it will last between 1-5am
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Scott Bradley (@Bradley1Scott) reported@peter_levy If KCOM let the other companies share the network under PIA agreement like BT do there would be no need for more poles and digging the streets up
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Paula Burnby (@BurnbyPaula) reported@jobrady68 @KCOMhome Appalling service from Kcom
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