KCOM

KCOM Outage Map

The map below depicts the most recent cities in the United Kingdom where KCOM users have reported problems and outages. If you are experiencing problems with KCOM, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

KCOM users affected:

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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Normanton, England 7
Batley, England 6
Kingston upon Hull, England 4
London, England 4
Halifax, England 4
Croydon, England 3
Glasgow, Scotland 1
Manchester, England 1
Bobbington, England 1
Hounslow, England 1
Harringay, England 1
Leeds, England 1
Beverley, England 1
Widnes, England 1
Barnet, England 1
Barking, England 1
Carlisle, England 1
Southwark, England 1
Prescot, England 1
Orpington, England 1
Windsor, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

KCOM Issues Reports

Latest outage, problems and issue reports in social media:

  • PeteBeaumont8 Pete Beaumont (@PeteBeaumont8) reported

    @Damo17hullfc Shocker you chose Kcom it’s not a bad stadium but it’s not the best. And Donny wow not at all.

  • CllrFareham Cllr Fareham (@CllrFareham) reported from City of Kingston upon Hull, England

    @ceeing42 I assume this was before Kcom. Yes I significantly disagreed with much of the programme - kids in a sweet shop - but some good was done. The irony of our revenue support being imperilled because we had piles of money we hadn’t sought was not lost on me

  • markcass13 Cass (@markcass13) reported from Hessle, England

    @mrslee1970 @KCOMhome I’m with pure broadband , but all the fibre cabling is KCOM! How often do you reset your router? I’d also check if you have to log into any authentication / remote desk top , it could be that , that is the issue being slow etc

  • bipolarminddrop Kai Green (@bipolarminddrop) reported

    @KCOMhome currently getting 10mbps download speeds and ping of 40ms+ ping to any server, including the KCOM servers that usually have 1ms ping. Have full upload speed, however. Is there an issue on your end?

  • Beccaa_Booo Becky 🐝 (@Beccaa_Booo) reported

    Kcom is so **** tonight, it says it’s going to take 22 hours to download the last 0.5gb of Farm Manager 2021 😭

  • sillybillykev Kevin Billany (@sillybillykev) reported

    @KCOMhome putting our price up by a 5er a month for same download but pure broadband offering same package for 15% cheaper at £48. Kcom can't price match or any special offer to renew contract ?? Makes no sence at all since pure uses the kcom fibre network?? Time to switch??

  • FabledGold J Carney (@FabledGold) reported

    @dazzahatty @KCOMhome @CrowleLights It's down for many of us. It's not your issue, it's theirs somewhere in the network. Just started having problems 15mins ago and now no internet at all. A site showing reports of problems shows a spike for Kcom in the last half hour.

  • En2erTheMattrix Mattbot (@En2erTheMattrix) reported

    Kcom wifi is actual ****. Not all snakes go hiss.

  • Hendothermic_ James (@Hendothermic_) reported

    @Caddicarus Meanwhile my internet is the most unreliable **** I've ever had to pay for. If anyone from KCOM is reading this, **** you, give me the 400mbps download I'm paying for, not ******* 80 if anything at all.

  • En2erTheMattrix Mattbot (@En2erTheMattrix) reported

    It's just my home because of kcom outage.

  • foxxfir FirTreeFox (@foxxfir) reported

    Wtf is wrong with my internet @kcom

  • Mikerz_44 Michael Reed (@Mikerz_44) reported

    FFS KCom. We wait years for them to install full-fibre and even when they are doing it in darkest Lincolnshire they can't do it on their own doorstep, and they have just told me they are reducing our broadband speed by 33% with no other choices. No way to run a service! #KCom

  • davelee1968 Dave Lee (@davelee1968) reported

    @JoeWestHull I care about KCom fixing it. The issue is with them.

  • AlanAtkinson85 Alan Atkinson (@AlanAtkinson85) reported

    @HullCityLive Ehab now uses Whisper after KCom turned their back on him. Similar with the takeover, he's sending facsimiles to Turkey - just bad pictures of money with smiling fans behind it.

  • paulrob68060100 paul robinson (@paulrob68060100) reported

    @Uzzell01 @TigerDor @DiddyCD Its not as bad as Fish/Dolan. Nothing could be as bad as that. No coffins being carried to the KCOM with RIP city on them yet

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