KCOM Outage Map
The map below depicts the most recent cities in the United Kingdom where KCOM users have reported problems and outages. If you are experiencing problems with KCOM, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
KCOM users affected:
Check Current Status
E-mail
KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
KCOM Issues Reports
Latest outage, problems and issue reports in social media:
-
craig w pullman
(@craigpullman) reported
from
City of Kingston upon Hull, England
@emerald1910 Kcom fined me £120 for missing an appointment I never had in January (theft as far as I'm concerned!) and they've only just (last week) credited my account but not returned it! Taking liberty's is an understatement! 🙄
-
Dakota 🏳️⚧️
(@AloisaTrancyy) reported
KCOM internet going down at the stroke of midnight like a bad modern rendition of A Christmas Carol…
-
ggxrazorz
(@GGX_RazorzYT) reported
Kcom you are the worst ISP in existance
-
KCOM
(@KCOMhome) reported
@philwalsh4eyes I'm sorry to hear about your problem with your kcom lightstream connection. if you private message us we can do some check with you
-
Spencer Dixon
(@spencer68) reported
@Nasstar We're a former KCom and now Nasstar customer. Our MPLS network has been up & down since 3am this morning. Your service levels are shockingly bad. Extremely difficult to get hold of anyone. No information what's going on. No indication its even being look at!
-
Dan Ford
(@DanFord1986) reported
@Haths51 @RSGreen1983 @hulllive Why would you put infrastructure in without knowing you have a viable customer base 1st? That was the whole point of them approaching KCOM to rent out some of its capacity. Yes it would cost a lot, no denying that but you can't tell me it wouldnt be made back.
-
Chris Green
(@Chris_P_Green) reported
@DianaJohnsonMP Another example of @KCOMcare monopoly at work, and we wonder why other Internet Service providers won't come to Hull. KCOM could and should allow other providers to use their network but money speaks volumes and they don't....
-
Anthony
(@Anthony74349435) reported
@KCOMcare 8 weeks I was promised an engineer would be coming to see the location problem my router,my hub and telephone line that KCOM placed under the 3x4 stairs cupboard “WHY? resulting in a poor signal and difficulty to get to the phone. £50 monthly!
-
DMG9785
(@dmg9785) reported
@secondtierpod Never forget him sulking against us at the Kcom that season, he asked his manager to sub him off. Us in the home crowd found it hilarious. #hcafc
-
Emma ⭐️⭐️💙🇺🇦
(@Emma_Crxssing) reported
@DianaJohnsonMP It’s about time we had more choice of internet in the city. No Sky or BT internet allowed which would be cheaper and more reliable than rip off KCOM. Kcom always cuts off and drops reliability in peak hours. Customer service is terrible too
-
livvy
(@olivianamak) reported
@KCOMhome hello kcom i know you dont care but my staff and i are suffering extreme verbal abuse because you have failed to fix out internet in nearly 3 weeks. Most terrible internet company ever.
-
Dan Ford
(@DanFord1986) reported
@Haths51 @RSGreen1983 @hulllive Everybody uses the open reach network and is doing fine, so why cant kcom dhare the use of the lines they have? Because it would open up real competition, not these WISPS. Real competition that would drive down prices. Hell, it would also gice us another option to sky!
-
Dave Olsen
(@dave_olsen16) reported
@michaeltriffitt @Invisiblebear84 @MickCordukes Completely agree we should move to standing behind goals but this particular occasion is down to the stupid idea of holding playoff finals at 5th and 6th tier grounds - either switch back to Wembley or hold them at larger stadiums in the area (Elland Road/KCOM/Riverside)
-
Michael Norfolk
(@man0633) reported
@KCOMhome for the past 5 months i have called you frequently as i am yet to have my billing set up after moving house. Why can’t you deal with this. I have been a KCOM. Customer for over 30 years. All i did was move to a new house. I have not had this with any other utility
-
church of aston
(@Church_of_Aston) reported
@phg1 @C1974W @Babble____ I have never known any new lines go to any house,ones outside can be replaced but not into your house. Dont Kcom run the Hull area ??
Check Current Status