KCOM

KCOM Outage Map

The map below depicts the most recent cities in the United Kingdom where KCOM users have reported problems and outages. If you are experiencing problems with KCOM, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

KCOM users affected:

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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Batley, England 7
Normanton, England 7
Kingston upon Hull, England 5
London, England 4
Halifax, England 4
Croydon, England 3
Manchester, England 2
Hackney, England 1
Glasgow, Scotland 1
Bobbington, England 1
Hounslow, England 1
Harringay, England 1
Leeds, England 1
Beverley, England 1
Widnes, England 1
Barnet, England 1
Barking, England 1
Carlisle, England 1
Southwark, England 1
Prescot, England 1
Orpington, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

KCOM Issues Reports

Latest outage, problems and issue reports in social media:

  • DarylHBM Daryl (@DarylHBM) reported

    So @HullBadgeMan was and still is first project I trusted myself with since that time. It something I’ve known all my life , from my dad buying badges while he was doorman at 3tuns at BP to becoming seller at 12 at KCOM. Never did I see me running badge making but here we are

  • ninjawalrus68 Jez Kaye (@ninjawalrus68) reported

    @CooperativeBank @bankwithsmile for 7 days now users of KCOM, Sky, BT and Virgin internet have not been able to access online banking without using mobile data or a VPN. All I see is "3rd party" "not our problem" "pushing for a resolution". You're a major bank, get on with it.

  • sventiger55 Steve Robson (@sventiger55) reported

    @peter_levy Cooperative Bank customers in Hull area cannot access their online accounts due to a service provider issue involving KCOM. It has been going on for over a week! All parties are blaming each other. Nothing is being done. Please help.

  • bankwithsmile smile UK (@bankwithsmile) reported

    @MrsQuantrill Hi. I can assure you that all of our online services are working as normal. We're aware of issues affecting KCOM's customers accessing certain sites. Unfortunately as this isn't an issue with our systems or suppliers we don't have any control of when it will be resolved. - Jack

  • craiginscotland Craig Arthur 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@craiginscotland) reported

    @faisalislam KCOM decided not to pass on their contractual price rise this year to help customers. Shame BT have not. Fortunately I’m leaving them at the end of the month and saving over £13 a month for a faster product.

  • royalhotelbrid Royal Bridlington (@royalhotelbrid) reported

    "@kcom is there a problem with your website ..been trying to get on there for last hour"

  • mikebowman999 Mike Bowman (@mikebowman999) reported

    @patrickbryant32 @CooperativeBank Patrick, if you are still having problems, there is a work round. If you instal VPN software then Coop Bank website and app will not realize you are on Sky, Virgin, BT, or KCOM etc. I just did it myself and it worked a treat. Express VPN has a 30 day money back guarantee!

  • myllotheberol myllo ._. (@myllotheberol) reported

    KCOM UR INTERNET IS ******* ****, I SHOULDN'T HAVE TO USE MY DATA AT HOME YA *****. GO SUCK A ****.

  • KCOMcare KCOM Care (@KCOMcare) reported

    @k_brooks61 This has been confirmed as an issue, not just isolated to KCOM but one that is also affecting other providers such as BT, SKY we have been informed there is an issue with the third party who manages the routing to The CO-OP Banks website, this company is actively investigating.

  • k_brooks61 kim brooks (@k_brooks61) reported

    @KCOMcare there is an issue with kcom customers logging into the co op bank mobile app on WiFi ! This is verified by Co op bank Twitter account - is this being resolved ?

  • KCOMhome KCOM (@KCOMhome) reported

    @JanieSu Hi Jane, we aren't blocking the CO-OP bank website. This is an offnet issue and not specific to KCOM. Rest assured, this is actively being investigated.

  • Laurenc53826262 Laurence Howe (@Laurenc53826262) reported

    @CooperativeBank My problem was that the KCOM DNS was unable to locate the Co-operative bank. I have switched to using VPN and that has sorted the problem.

  • bankwithsmile smile UK (@bankwithsmile) reported

    @mrsjonash Hi Jo, I'm sorry you haven't been able to log in. I can assure you that our online services are working. We're aware of issues affecting KCOM's customers & understand that an investigation between KCOM & their provider are ongoing.1/2

  • KCOMcare KCOM Care (@KCOMcare) reported

    @MrsMags_C @CooperativeBank This has been confirmed as an issue, not just isolated to KCOM but one that is also affecting other providers such as BT, SKY we have been informed there is an issue with the third party who manages the routing to The CO-OP Banks website, this company is actively investigating.

  • MeJo70 👩🏻‍🦰🍻🤘🏻💙💛 (@MeJo70) reported

    Well - if this is your customer service then maybe I’ll give you guys a miss @KCOMhome @KCOMcare #kcom #CustomerService

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