KCOM

KCOM Outage Map

The map below depicts the most recent cities in the United Kingdom where KCOM users have reported problems and outages. If you are experiencing problems with KCOM, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

KCOM users affected:

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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Batley, England 6
Normanton, England 6
Halifax, England 5
Kingston upon Hull, England 4
London, England 4
Croydon, England 3
Glasgow, Scotland 1
Manchester, England 1
Bobbington, England 1
Hounslow, England 1
Harringay, England 1
Leeds, England 1
Beverley, England 1
Widnes, England 1
Barnet, England 1
Barking, England 1
Carlisle, England 1
Southwark, England 1
Prescot, England 1
Orpington, England 1
Windsor, England 1
City of Kingston upon Hull, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

KCOM Issues Reports

Latest outage, problems and issue reports in social media:

  • harrynoble__ Harry Noble🍋 (@harrynoble__) reported

    @Ciaran__od Not a chance. It’s just a farcical idea, you think Kcom internet is ****? Imagine that on a country wide scale.

  • gtdpda Catseye (@gtdpda) reported

    Hey @virginmedia are you able to deliver Internet services through @KCOMhome infrastructure because KCOM don't seem to want me as a customer...

  • CooperativeBank The Co-operative Bank UK (@CooperativeBank) reported

    @eddie3beaumont Hi Eddie, I'm sorry you haven't been able to log in. I can assure you that all of our online services are working as normal. We're aware of issues affecting KCOM's customers accessing certain sites & we understand that investigations between KCOM & their provider are ongoing. 1/2

  • ninjawalrus68 Jez Kaye (@ninjawalrus68) reported

    @CooperativeBank @bankwithsmile for 7 days now users of KCOM, Sky, BT and Virgin internet have not been able to access online banking without using mobile data or a VPN. All I see is "3rd party" "not our problem" "pushing for a resolution". You're a major bank, get on with it.

  • jayemrz ris (@jayemrz) reported

    im convincd sm stans are the worst stans in kcom

  • craiginscotland Craig Arthur 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@craiginscotland) reported

    @faisalislam KCOM decided not to pass on their contractual price rise this year to help customers. Shame BT have not. Fortunately I’m leaving them at the end of the month and saving over £13 a month for a faster product.

  • KaneFulton Kane Fulton (@KaneFulton) reported

    @thomasforth I worked for Kcom's tech helpdesk pre-fibre availability and it was (at times) the most demoralising role. Hull now has it better than most (albeit pricey). Ironically, I now get only slightly better speeds in central Leeds due to the absence of Openreach down my LS1 street.

  • Taj_Ali1 Taj Ali (@Taj_Ali1) reported

    Providers with inbuilt social tariffs don’t usually advertise this in their marketing material but BT, Community Fibre, G. Network, Hyperoptic, KCOM and Virgin Media O2 are the six broadband providers in the UK that offer the social tariffs, priced at £10-£20 per month.

  • CooperativeBank The Co-operative Bank UK (@CooperativeBank) reported

    @pvbsc1 We're aware of an issue with a third party who manages the internet traffic routing for some UK internet and mobile providers. It's affecting several, for example, BT, SKY, KCOM and EE. I want to assure you we're working with the third party to resolve as quickly as possible. 1/2

  • KCOMcare KCOM Care (@KCOMcare) reported

    @nicknottz @KCOMhome Hi KCOM does not prevent any other ISP from providing service in the city as we are not legally allowed to do so Thanks Sean

  • DarylHBM Daryl (@DarylHBM) reported

    So @HullBadgeMan was and still is first project I trusted myself with since that time. It something I’ve known all my life , from my dad buying badges while he was doorman at 3tuns at BP to becoming seller at 12 at KCOM. Never did I see me running badge making but here we are

  • MeJo70 👩🏻‍🦰🍻🤘🏻💙💛 (@MeJo70) reported

    Well - if this is your customer service then maybe I’ll give you guys a miss @KCOMhome @KCOMcare #kcom #CustomerService

  • CooperativeBank The Co-operative Bank UK (@CooperativeBank) reported

    @AllenResPaulton I'm really sorry you haven't been able to log in. I can assure you that all of our online services are working as normal. We are aware of issues affecting KCOM's customers accessing certain sites & we understand that investigations between KCOM and their provider are ongoing.1/2

  • bankwithsmile smile UK (@bankwithsmile) reported

    @MrsQuantrill Hi. I can assure you that all of our online services are working as normal. We're aware of issues affecting KCOM's customers accessing certain sites. Unfortunately as this isn't an issue with our systems or suppliers we don't have any control of when it will be resolved. - Jack

  • CityTwizt Twizt🇧🇼 (@CityTwizt) reported

    @MCFC_Luke_ @WWEGareth Not legally nah lad, Hull and surrounding area is stuck with KCOM who sponsor the stadium and it means paying £6k to get them to fit their lines for the full street and I'm not staying in this gaff for life it's awful 😭

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