KCOM Outage Map
The map below depicts the most recent cities in the United Kingdom where KCOM users have reported problems and outages. If you are experiencing problems with KCOM, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
KCOM users affected:

KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
KCOM Issues Reports
Latest outage, problems and issue reports in social media:
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Joe🏴 (@RFCJoeJ) reported
@TheKcomEra So you find the beat photo of the KcOm and the worst of the mad stad
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Steve (@Steve09425095) reported
@KCOMhome everyone on kcom experiencing the restricted downloads demand a rebate each and every month or it will never get fixed
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l MiskY l (@lMiskYl) reported
@FreshR6S Kcom has been **** for some known reason tests was showing that I was getting 440 mbps down but was getting 500kbps and I reset everything all my friends have had the same
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Fresh (@FreshR6S) reported
@lMiskYl its a KCOM issue?
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Harry (@HarryJeffrey7) reported
@johnnyddavidson never thought i’d have to see my club get humiliated years ago on a screen in a stand of the KCOM
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ℙℍ𝕀𝕃 ℍ𝔸𝕍𝔼ℝℂℝ𝕆𝔽𝕋 (@Phil_Havercroft) reported
@wonthisscar @KCOMcare They're playing dumb to the issue, Chris. All gaming services are being throttled by Kcom for some reason at the moment, but on facebook, they're denying it and blaming people downloading Call of Duty updates en-masse. Very annoying, I pay for 400mpbs and expect what I pay for.
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Big 🎅🏿 (@Begbieeee) reported
@sam_welburn @KCOMhome I still stand on my podium of kcom are crap
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Lee Scott 🎗 (@LeeScott92) reported
So jealous of everyone that’s able to return to watch their clubs this week! I’d give so much to finish work tomorrow night, walk through to lair for a few pints, walk down to the KCOM and freeze my bollocks off. Never gonna take it for granted ever again. One day 🤞#hcafc
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Matt Wilson (@MWHULL) reported
@KCOMcare can someone help me please? You keep sending bills to my uncles house when KCOM was notified that he had been found dead 17th March shortly after, my sister was then advised the account had been closed down and the nominal amount had been removed from the account?
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Littlerayofsunshine (@Sam54542076) reported
@MartinSLewis When local businesses are going bust, why are you intent on harming them. I live in Hull and I'm perfectly happy with kcom. We have one of the fastest Internet speeds in the country. Customer service is excellent.
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Taffleberry (@taff_owst) reported
@Steve09425095 @KCOMhome @Roisindubh7 If you're getting to the slow speed on steam, PSN, Xbox etc then that's been requested OF kcom to try and limit the ridiculous server traffic atm. If you mean generally, are you on fibre or broadband? As my fibre connection, outside of gaming, is absolutely fine.
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Simon Fox (@FoxyRhino) reported
Just thinking I hope Coote doesn't fall down the slope in the in-goal but then remembered there isn't one at the KCOM
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Ben Guzdek (@benguzdek) reported from City of Kingston upon Hull, England
Without a doubt the most dramatic end to a Grand Final I’ve ever seen. Hardaker misses the conversion to win the game for Wigan, Fages misses his drop-goal to win the game for Saints. But from the rebound, Jack Welsby touches down! The scenes in the KCOM stadium are insane!
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Mattbot (@En2erTheMattrix) reported
Whilst I'm being mad at kcom can I help fml.
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Craig Ripley (@C_Ripley72) reported
@KCOMhome hello kcom, I've noticed for the last couple of days my dl speeds for the Steam platform is terrible. Not even hitting 1meg sec. Are these being throttled? Thanks.