KCOM Outage Map
The map below depicts the most recent cities in the United Kingdom where KCOM users have reported problems and outages. If you are experiencing problems with KCOM, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
KCOM users affected:
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E-mail
KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
KCOM Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Russell
(@mark_russ67) reported
@KCOMhome more nuisance calls 00306914241568 this time saying my Kcom internet is having issues. Caller says based in HU1 London. People need to be aware this is a scam !
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Shmayd 🎗️
(@Shm4yd) reported
kcom is such a **** service lmao been down over an hour and a half and not a single note from them about anything
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Ian Cuthbert
(@headscarfpride) reported
from
Cottingham, England
@Ambraneri Mine was the same. Apparently Kcom are having problems with their internet this morning. I’ve turned off my wi fi and now using the 02 data. It’s working fine now.
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tiz
(@hmmmmtiz) reported
i have three words: i hate kcom. but i’ll give you some more: i’m going to sue, theres an outage at my favourite time of day.
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Mark Phillips
(@wondermouse) reported
I have to share this, from an email received from a service provider: "We will contact you in the weeks ahead regarding the novation of your contract from KCOM to Nasstar. " Now I think I command a pretty reasonable vocabulary but WTF? #plainEnglish @KCOMhome @Nasstar
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Robert McKenzie
(@rmckenzie7288) reported
@KCOMhome typical **** KCOM, you've got multiple reports of no Internet in HU6 yet you still haven't acknowledged it on any of your socials or your website, your customer service is ****.
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spingo bobingo
(@HiConnorImDad) reported
idk what's stunted the growth of Hull more, the bombings in ww2 or Kcom's insistance on giving the city the worst possible internet coverage with 0 competition
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Stevo
(@Joshstevoo) reported
Internet has been down for 4 days now, been waiting for an engineer since Saturday but had no communication from KCOM themselves. From a customer standpoint this is absolutely unacceptable. @KCOMcare @KCOMhome
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@spudsinwater
(@spudsinwater) reported
@sparkyhullfc @JoPSmith25 The difference is Hull FC are rarely out of the top half of the top division yet have never averaged over 20k fans throughout a season. As if that would be the case for City in the top half of the PL. Plus the ‘biggest derby in the world’ has never once sold out at the KCOM.
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James Falkingham
(@_falky) reported
@Yorkshire_Grit I had the same issue with BT, got fed up and cancelled contract. In our area KCom have put in the infrastructure for fibre to the premises in local villages around here
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Tencryn
(@Tencryn) reported
@JBennett360 @KCOMcare Seems like it. This happened 4 days ago too but slightly different. I wonder what's going on for kcom to have issues like this all of a sudden.
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And another thing...
(@enjoysilences) reported
@McBazface @EmmaHardyMP Service is good but costs are high. KCom are a monopoly provider which means bundling broadband, phone, TV together is significantly more expensive here than I’ve paid anywhere else in the UK. Also the hole drilled through wall wasn’t blocked properly so got rising damp.
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Kes
(@kesXIII) reported
@wiganrlfans @Jahmez_HKR @IRover77 Yes they can. Kcom have a very good network relative to the others in the UK. That doesn’t mean that every individual is satisfied & problems don’t occur, particularly around wifi which can be affected by many factors. A dodgy router for example, or a poor costumer services dept
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Andrew Vannucci 🏴🇧🇷🇮🇹cm01/02
(@andrewvannucci2) reported
@KCOMhome service so poor . Been trying to get a new router for a year . Keep been told it’s not the answer. Very frustrating. Had the same router for 5 years and it’s clear kcom have since updated there routers .
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David
(@spygod20) reported
@outagedetect Hu55ng kcom Internet not working
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