KCOM Outage Map
The map below depicts the most recent cities in the United Kingdom where KCOM users have reported problems and outages. If you are experiencing problems with KCOM, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
KCOM users affected:
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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
KCOM Issues Reports
Latest outage, problems and issue reports in social media:
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Hilary Andre 3.5%
(@HilaryAndre1) reported
@guardian We sort of got taken over by Virgin as originally Blueyonder, then Telewest. Therefore we never had an actual contract - when we moved to E Yorks we left Virgin with no penalty. We now have to be with KCOM. Sole supplier round here. Seem good so far!
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Ben 🎗
(@bennyboy599) reported
@AndyMedcalf @F1Gollum Not for a long time, and to be honest I can’t even remember the outcome now. Surely though as we’re using KCOM equipment throughout, and speeds are dreadful even sat next to the router, they should at least be able to suggest a solution
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Mr E. Mann
(@NKBTN) reported
"All our customer experience advisors are busy" says the KCOM helpline hold music. Customer Experience Advisor. If that isn't the wankiest job title I've ever heard, *especially* for a tech support helpline.
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Kevin Owen
(@newonivek) reported
@G79Rumi @Plusnet Don’t bank on a resolution even if they do finally respond. Cant wait for KCOM to roll out in my area. Plusnet has gone downhill of late despite what they advertise!
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damo⚫️⚪️
(@d1721867183) reported
from
Gildersome, England
Not a chance it will happen, but imagine west park if hull got to the GF at kcom , would be the biggest **** you to all covid restrictions you’re likely to see
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Paul Burley
(@paulxdesign) reported
from
Manchester, England
@ant_thedesigner That's a shame. It used to be the opposite problem: KCOM overpriced, the rest of the UK had caught up and the customers are left with no choice because of KCOM's monopoly as an ISP.
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Harry
(@HarryJeffrey7) reported
@johnnyddavidson never thought i’d have to see my club get humiliated years ago on a screen in a stand of the KCOM
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SATYA DEVA ISHVARA
(@IshvaraDeva) reported
AND THE WORD "MOCK"Z REVERSED KCOM- COMES FROM "KHAN"...SO YOU LOSE THAT LIE TOO, YOU STUPID PIECES OF LYING WORTHLESS BACKWARDS SH*T!!
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Littlerayofsunshine
(@Sam54542076) reported
@MartinSLewis When local businesses are going bust, why are you intent on harming them. I live in Hull and I'm perfectly happy with kcom. We have one of the fastest Internet speeds in the country. Customer service is excellent.
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F1 Gollum (See pinned tweet)
(@F1Gollum) reported
@angus_young61 It's the lights from the KCOM that help the grass grow. There's probably a technical name for them.
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leewalker🐯🖤🧡🇬🇧
(@wakka80) reported
from
City of Kingston upon Hull, England
@Pjohnnners the last 15 years it's been one Hull of a ride seen times i thought id never see when following city from boothferry Park to the kcom 🏟
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Andy Medcalf 🎗️
(@AndyMedcalf) reported
@F1Gollum @bennyboy599 I certainly wouldn't be accepting that - although as mentioned you need to speed test with a patch cable and not via WiFi (which your ISP can never guarantee performance of - it depends on your property and placement of router etc). Have KCOM checked the speed to your router?
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Victoria L Wilson
(@toria_1982) reported
@KCOMhome is kcom down? Suddenly got no service 10mins ago
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skankhunt42
(@boothc123) reported
Death, taxes and KCOM being absolutely ******* terrible
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allana ⁷
(@cyphxeryg) reported
BTS, TXT and Enhypen were always a threat to the kcom since they were rookies. dont even ask me why coz it mf shows. and it sucks. tsk.
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