KCOM Outage Map
The map below depicts the most recent cities worldwide where KCOM users have reported problems and outages. If you are having an issue with KCOM, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
KCOM users affected:
KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Batley, England | 2 |
| Halifax, England | 6 |
| Manchester, England | 2 |
| Kingston upon Hull, England | 3 |
| London, England | 4 |
| Normanton, England | 3 |
| Birmingham, England | 1 |
| Stanmore, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
KCOM Issues Reports
Latest outage, problems and issue reports in social media:
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Neil Peacock (@neilmpeacock) reported@KCOMcare @KCOMhome another day, yet again Kcom Internet service is down. However, not according to there website. No online customer chat function. Help pages as useful as a chocolate fireguard. Terrible hold music. Maybe I'll get through this time 🤔
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KCOM (@KCOMhome) reportedA KCOM spokesperson, said: “We apologise for the service disruption earlier today that affected customers across Hull and parts of East Yorkshire. We’ve been working hard behind the scenes to fix the problem and everything should be returning to normal now.
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Michael (@MikeeP1981) reported@KCOMhome issues hu89 area net been on n off red light router , saw kcom vans around d earlier but left since went off
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Andrew Ross (@Andy_Ross1962) reported@Chamaerion @andreajenkyns Hull never had red phone boxes. They were never part of the Post Office or BT. They are owned by KCOM and are usually cream coloured.
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Amber (@blacklab115) reported@kcom our lightstream is terrible get it sorted please
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Mihu Nowak (@Mihu_Nowak) reported@KCOMhome Really??? No duh, current KCOM service it’s in 99.3% so ******🤮🤕I'm curious if I’m able to apply to a tribunal🤔
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Amber (@blacklab115) reportedkcom have got to sort their net out as we pay good money for crap internet!
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Rune (@Rune_Norule) reportedbruh i just wanted to come on and see what’s going on for kcom but damn nvr mindddd
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mark dawson (@dogster24) reported from City of Kingston upon Hull, England@bbcburnsy kcom didn't do too well in Withernsea with their fibre install , chaos most of the time. There was damage to other services and the paths are worse now than they ever was and for what ? We had plenty of choice off the open reach network ...
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Paula Burnby (@BurnbyPaula) reported@KCOMhome Why do you need to access my account to explain what the additional £3 is being used for unless I sign up for 2 years with a service that at best is mediocre? Surely you aren’t that inept you can’t give a reason behind the different charges? #avoidingthequestion #kcom
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Nick (@ChelseaNick25) reported@KCOMcare @KCOMhome @KCLightstream I live down kildale close off howdale rd.We had a letter stating we are getting full fibre to the property.Workmen have been and dug in front off only 10 houses and gone. WTF .any info of the plan would be great please.
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Tigerax (@TigeraxGG) reported**** KCOM it’s getting cancelled. Down again within a few weeks. Connexion the way forward now. Unprofessional outfit at @KCOMhome
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Mihu Nowak (@Mihu_Nowak) reported@KCOMcare Disgusted with poor kcom broadband at HU7 since Wednesday. Paying £55.99 for full fibre 400 and have just 5-25Mbps it’s feels like KCOM gave me middle finger... fat rats
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VixieP #nhsblueheart💙🇺🇦 (@vixielou1972) reported@bt_uk No, we moved to Hull so we can now only get @kcom but we desperately want BT to bring a service to Hull that way we could actually get a whole weeks worth of internet. I don’t even bother switching Wi-Fi on my @ee phone I just use my data 🙄
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Tom Butler.🇹🇷The Bransholme Tiger 🐯🇹🇷 (@TomButl55445942) reported@KCOMhome kcom say sorry for the inconvenience of the internet problems today ten hours without any internet and they say sorry