KCOM

KCOM Outage Report in West Malling, Kent, England

No problems detected

If you are having issues, please submit a report below.

KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

Problems in the last 24 hours in West Malling, England

The chart below shows the number of KCOM reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

KCOM Outage Chart in West Malling, Kent, England 11/08/2025 10:30

At the moment, we haven't detected any problems at KCOM. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by KCOM users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (22%)

    Wi-fi (22%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (3%)

    E-mail (3%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

KCOM Issues Reports

Latest outage, problems and issue reports in social media:

  • WeaverGeoffrey Geoff Weaver (@WeaverGeoffrey) reported from City of Kingston upon Hull, England

    @KCOMhome @KCOMcare Why are your opening hours for monday noted as being 7.00 -18.00. Tried calling at 15.00 and the auto response was lines are closed. Very poor customer service KCOM.

  • HUChrisLL Chris Douglas (@HUChrisLL) reported

    Kcom are being bad neighbours again. That stupid bloody alarm (the Allam alarm?) has been going off for more than twenty minutes. Stop punishing the people of HU3 and HU5!

  • chewystuey stuart (@chewystuey) reported

    @charlesmeade3 I will do as I have better knowledge of the Kcom network than you.

  • toriiikane Torrrrri 🦈 (@toriiikane) reported

    I manage high level complaints for a telecommunications company as their customer service is dogshit but hell its nothing compared to @KCOMhome’s nonexistent customer service all together. If bigger companies who have over 4 mill customers can respond then tiny kcom can too!

  • JacobHodgson01 Jacob Hodgson (@JacobHodgson01) reported

    @KCOMcare No this is not. But somebody on a BT network has a constant speed. Me and others on KCOM bang on 5PM everyday drop down from our full package speed to around 500kbps! Got to be something on KCOM or one of your partners?

  • ameyandandy 🦉ℹ (@ameyandandy) reported

    @CalElcombe @jeremycorbyn Already happens in Hull zero competition just Kcom means high prices and often poor service

  • En2erTheMattrix Mattbot (@En2erTheMattrix) reported

    Sat at no mans sky on just my home because of kcom outage.

  • ShackHull ᔕᕼᗩᑕᛕ 🎄 (@ShackHull) reported

    @HDMHullCity Would you have Harry Maguire back at the KCom if he completely lost his **** and acted like a big divvy?

  • HullCityLive Rick 🎗 (@HullCityLive) reported

    Fav game was the defeat to Chelsea in the FA Cup because it was nice to see the KCOM full and it was a last hurrah for Bowen and Grosicki. Worst was obviously Wigan. The night the years of disinterest and decline all came home to roost. #hcafc were a laughing stock. #hcafc2020

  • En2erTheMattrix Mattbot (@En2erTheMattrix) reported

    KCOM WIFI IS ACTUAL ****.