KCOM

KCOM Outage Report in West Malling, Kent, England

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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

Problems in the last 24 hours in West Malling, England

The chart below shows the number of KCOM reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

KCOM Outage Chart in West Malling, Kent, England 02/18/2026 17:30

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Most Reported Problems

The following are the most recent problems reported by KCOM users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Wi-fi (12%)

    Wi-fi (12%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. TV (2%)

    TV (2%)

  5. Phone (2%)

    Phone (2%)

Community Discussion

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KCOM Issues Reports

Latest outage, problems and issue reports in social media:

  • Nasmith40 Natasha Smithson (@Nasmith40) reported

    @KCOMhome All I’m ever told is we will email the planning department and get back to you… does this secret planning department even exist ? Even your staff apparently can’t speak to them can only email them ! Appallingly service KCOM .

  • Mihu_Nowak Mihu Nowak (@Mihu_Nowak) reported

    @KCOMcare Disgusted with poor kcom broadband at HU7 since Wednesday. Paying £55.99 for full fibre 400 and have just 5-25Mbps it’s feels like KCOM gave me middle finger... fat rats

  • Hull50 🌸 Mandy 🌸 (@Hull50) reported

    @KCOMhome Never any offers for existing customers! having to pay extortionate prices for crap internet that doesn’t even reach every room #Hull #kcom #ripoff

  • theLeosRL (Marty) New Era 23 #uptheleopards (@theLeosRL) reported

    @RalphDaveralph @KCOMhome We have the same problem kcom sh☆te

  • Beccaa_Booo Becky 🐝 (@Beccaa_Booo) reported

    So KCom is down for us at work, so we can’t access the server, phones are down both internal or external, and we’re driving each other batty. Told it will be perhaps an hour 🙃

  • KCOMhome KCOM (@KCOMhome) reported

    Part 1/2 A KCOM spokesperson said: “We have identified the technical issue affecting our network and our engineers are working hard to fix it. Thanks to the resilience built into our network the issue was picked up within minutes and most people’s services should have been

  • Droid_1989 Richard (@Droid_1989) reported

    That KCOM issue in Hull last night is the exact reason why KCOM's monopoly over there is a really bad idea.

  • RileyAsari Kermit Sama (@RileyAsari) reported

    @Pivotless Awh that sucks, I Say as a Joke but it wouldn't surprise me if a company setup in your area before Kcom even get to you

  • PitchersDrummer BritpopDrummer (@PitchersDrummer) reported

    @KCOMhome is 2 to 3 working days for an engineer to even start looking into an internet outage really acceptable in today’s day and age? Especially for new customers, especially when they rely on the internet for their job? #kcom #internet #outage

  • _Nathan_Spencer Nathan Spencer (@_Nathan_Spencer) reported

    Love it when kcom goes down mid fifa game