KCOM outages and service status in Stockton-on-Tees, England

Problems in the last 24 hours in Stockton-on-Tees, England

The chart below shows the number of KCOM reports we have received in the last 24 hours from users in Stockton-on-Tees, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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KCOM Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Paula Burnby (@BurnbyPaula) reported 8 minutes ago

  @KCOMhome Why do you need to access my account to explain what the additional £3 is being used for unless I sign up for 2 years with a service that at best is mediocre? Surely you aren’t that inept you can’t give a reason behind the different charges? #avoidingthequestion #kcom

• 
  Alan Hemingway (@alanacct) reported 18 minutes ago

  @INDEPENDENT_MG @littlearfer You would have thought they could have come to some agreement to share the underground space. KCOM seem very bad at not facilitating help to other suppliers

• 
  Mike Horsfield (@MikeHorsfield1) reported 18 minutes ago

  @peter_levy Hi Peter, just received message from Kcom, 12 hours after internet restored. Not about having no internet, can do other things, it’s about the appalling service and No communication from them. Are they on your show tonight

• 
  sue york (wright) (@lilminx1966) reported 21 minutes ago

  @KCOMhome Hope we are getting a refund for the outage I pay nearly 70 pound a month and had no internet for 8 hours so far not good enough @kcom

• 
  James 🎗 (@jameskwiths) reported 22 minutes ago

  Its ridiculous that @KCOMcare @KCOMhome have not provided any updates and we are having to hear from people online that have rung them that it is expected to be down for a couple days. #KCOM

• 
  Tom Butler.🇹🇷The Bransholme Tiger 🐯🇹🇷 (@TomButl55445942) reported 24 minutes ago

  @KCOMhome kcom say sorry for the inconvenience of the internet problems today ten hours without any internet and they say sorry

• 
  AJ (@alanjury) reported 28 minutes ago

  @KCOMhome I just had someone claiming to be from KCOM at my door trying to convince me to take your service by lying about the Openreach alternative not being full fibre. Whether that was dishonest or ill-informed, arguing with potential customers is not the way to get business.

• 
  IAN_EBO_LAD (@ebolad1) reported 28 minutes ago

  @KCOMhome @kcom this months bill is on hold till you fix it we pay good money and yet we have no internet

• 
  Chris Shaw (@s14awy) reported 29 minutes ago

  @KCOMhome I have to say the service and response times from KCOM are well below standard and what should be expected. Every day this week my Internet is for 5 to 6 hours. Engineer is now due tomorrow. How do I claim compensation /good will refund for the poor service to date please?

• 
  Steve Parker (@steviee_p) reported 29 minutes ago

  @indianasc0nes @PollardRach There's no other line based provider in the area for people to review, that's the issue and a lot of people tend only to leave reviews when disgruntled. If any other provider was enter the area it wouldn't make a difference as they would rent Kcom lines though M3 are laying cable