KCOM Outage Report in Guildford, Surrey, England

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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of KCOM reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

KCOM Outage Chart in Guildford, Surrey, England 04/14/2024 05:05

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Most Reported Problems

The following are the most recent problems reported by KCOM users through our website.

  1. Internet (69%)

    Internet (69%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. Phone (4%)

    Phone (4%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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KCOM Issues Reports

Latest outage, problems and issue reports in social media:

  • Merlot1109 Merlot&Shiraz (@Merlot1109) reported

    @KCOMhome appalling connection at HU17 all day, we have a smart wifi booster and that is of no help whatsoever. In our last home we had PlusNet and never had an issue in 10 years, KCOM aren’t performing well tbh, we rely on wifi more than ever as many work from home.

  • dentchris93 Chris Dent (@dentchris93) reported

    @wilson_cllr @Connexin This is a KCOM pole. It was there before the raised bus stop and you can check this on Google maps so I would say this is poor from Hull City Council 😳

  • Droid_1989 Richard (@Droid_1989) reported

    That KCOM issue in Hull last night is the exact reason why KCOM's monopoly over there is a really bad idea.

  • andyclark1973 Andy Clark (@andyclark1973) reported from Kirk Ella, England

    @kcom could we have an ETA for a fix for the current network outage please. There's nothing on your website

  • _Nathan_Spencer Nathan Spencer (@_Nathan_Spencer) reported

    Love it when kcom goes down mid fifa game

  • jill_hb JillHB (@jill_hb) reported

    @KCOMhome @houdsmum Hi Alyson, I’ve had exactly the same issue today. KCOM advised there’s an issue with the letter not including details of phone bolt-on package. Hope this helps.

  • alanjury AJ (@alanjury) reported

    @KCOMhome I just had someone claiming to be from KCOM at my door trying to convince me to take your service by lying about the Openreach alternative not being full fibre. Whether that was dishonest or ill-informed, arguing with potential customers is not the way to get business.

  • Beccaa_Booo Becky 🐝 (@Beccaa_Booo) reported

    So KCom is down for us at work, so we can’t access the server, phones are down both internal or external, and we’re driving each other batty. Told it will be perhaps an hour 🙃

  • brokenviolin83 Tom (@brokenviolin83) reported

    Just received an email from a 'KCOM Customer Champion Specialist' what the **** is one of those ???!!!! And if they are sooo good, why is the service soo **** ?!

  • SilverHumber Silver Humber (@SilverHumber) reported

    @KCOMhome My Lightstream internet is still down despite multiple reboots. What's up KCom?