KCOM

KCOM Outage Report in Braintree, Essex, England

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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

Problems in the last 24 hours in Braintree, England

The chart below shows the number of KCOM reports we have received in the last 24 hours from users in Braintree and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

KCOM Outage Chart in Braintree, Essex, England 04/24/2025 10:25

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Most Reported Problems

The following are the most recent problems reported by KCOM users through our website.

  1. Internet (63%)

    Internet (63%)

  2. Total Blackout (16%)

    Total Blackout (16%)

  3. Wi-fi (15%)

    Wi-fi (15%)

  4. Phone (3%)

    Phone (3%)

  5. E-mail (1%)

    E-mail (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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KCOM Issues Reports

Latest outage, problems and issue reports in social media:

  • JBennett360 James Bennett (@JBennett360) reported

    KCOM fibre has generally been a good product. However, this service you provide now is not the service we once had. Prices have gone up and service quality has gone down.

  • Laurenc53826262 Laurence Howe (@Laurenc53826262) reported

    @CooperativeBank My problem was that the KCOM DNS was unable to locate the Co-operative bank. I have switched to using VPN and that has sorted the problem.

  • JanieSu Jane Shaw (@JanieSu) reported

    @CooperativeBank hi I live in Hull and there seems to be a problem at the moment with being able to connect to Internet banking via KCom which is our only available service provider here. I know several friends are having the same issue. I've contacted KCom are you able to help.

  • Ofcom Ofcom (@Ofcom) reported

    @domhall @gwobek @domhall Hi Dominic, regarding landline provision, BT and KCOM are the only providers in the UK that are required to provide a service upon request. They should advise if this can be provided.

  • k_brooks61 kim brooks (@k_brooks61) reported

    @KCOMcare there is an issue with kcom customers logging into the co op bank mobile app on WiFi ! This is verified by Co op bank Twitter account - is this being resolved ?

  • railton42 CHRIS RAILTON (@railton42) reported

    @bbcburnsy morning David, on behalf of many residents on Victoria Dock, would it be possible for your team to contact Kcom, and ask the “men in suits” why we still haven’t got a Landline, been down since Boxing Day! Absolutely vital for some! Ta!

  • craiginscotland Craig Arthur 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@craiginscotland) reported

    @faisalislam KCOM decided not to pass on their contractual price rise this year to help customers. Shame BT have not. Fortunately I’m leaving them at the end of the month and saving over £13 a month for a faster product.

  • mikebowman999 Mike Bowman (@mikebowman999) reported

    @patrickbryant32 @CooperativeBank Patrick, if you are still having problems, there is a work round. If you instal VPN software then Coop Bank website and app will not realize you are on Sky, Virgin, BT, or KCOM etc. I just did it myself and it worked a treat. Express VPN has a 30 day money back guarantee!

  • TigersEarly The Early Tigers (@TigersEarly) reported

    @1904Irrelevants where Kcom is now down Carr Lane

  • bankwithsmile smile UK (@bankwithsmile) reported

    @MrsQuantrill Hi. I can assure you that all of our online services are working as normal. We're aware of issues affecting KCOM's customers accessing certain sites. Unfortunately as this isn't an issue with our systems or suppliers we don't have any control of when it will be resolved. - Jack