Is Namecheap down?
Some problems detected
Users are reporting problems related to: domains, web tools and e-mail.
Namecheap provides services on domain name registration, and offer for sale domain names that are registered to third parties (also known as aftermarket domain names). It is also a web hosting company.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Namecheap reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 07: Problems at Namecheap
Namecheap is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Namecheap users through our website.
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Domains (33%)
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Web Tools (33%)
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E-mail (11%)
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Cloud Services (11%)
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Hosting (11%)
Live Outage Map
The most recent Namecheap outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Guayaquil |
Cloud Services | |
 Zürich |
Domains | |
 Zionsville |
Hosting | |
| Lake Charles |
||
 Marinha Grande |
Domains | |
 Bengaluru |
Domains |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Namecheap Issues Reports
Latest outage, problems and issue reports in social media:
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unknown03
(@unknown489103) reported
@Namecheap Is there a way to reveal the identity of a person who uses your service to scam and steal people’s money by creating phishing links? If so, what is the legal approach?
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Ben Smith
(@_kaizensoze) reported
@Namecheap @NamecheapCEO I contacted CS about an error message and this person is copy/pasting from a knowledgebase instead of solving my actual problem. This is super frustrating.
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Adam Bergman
(@adambergman) reported
@teddy @Namecheap suspended a domain we use for client infrastructure with out any contact other than to tell us it was suspended. No number to call for help, live chat people “aren’t authorized” to help. Waiting for a ticket reply to restore critical infrastructure. Seriously??
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Steven Kneiser 👨🏼🍳
(@theshteves) reported
@brandontoner The worst part is, as a “technincal person”, I’m equally confused what they’re doing precisely whenever I use user-friendly features For someone like you, I’d just google a tutorial or 2 & just do manual overrides via “advanced DNS” which Namecheap is the most friendly about
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seb1g ☭ 🇵🇸 🏳️🌈
(@sixc0pp3r) reported
@Namecheap @DDoSGUARD Please take this domain down hxxps://mirror.ganged.club it hosts doxes of others (personal info) illegally such as names, phone numbers, addresses @Hetzner_Online
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pigeon 🕊
(@pigeonburger) reported
@dreamsware @Namecheap oh damn i’ve never looked into that before let me see if i can do it i mean i’d prefer to run my own email server but that doesn’t sound too bad
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sola
(@solaszn) reported
@monicaodhiambo Hi, I checked the stellar hosting plans on namecheap too, just researching a bunch of them. Any issues yet please?
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MalwareHunterTeam
(@malwrhunterteam) reported
Seriously, Namecheap staff in the past days are caring much more about the things I send them for nuking than many companies caring about the problems of their customers that are paying big money for the services of those companies.
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Rocket Lanterns
(@rocketlanterns) reported
@actuallyasriel @SamNChiet My domain isn't hecked and thats hosted on namecheap shared hosting. Don't know if its a non-shared hosting issue or specifically that one domain though, but inclined to assume its just that one domain...
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Adam Bergman
(@adambergman) reported
@Namecheap @teddy I appreciate it! I have to say I’m disappointed as a long time customer that this can even happen. No warning, legit domain just suspended, have to hope and pray and turn to Twitter to try and get faster turnaround. I’m concerned about everything else we have on your platform 😞
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hara ; mt after dm.
(@kicsmis) reported
@kx8dery Yuk kak fast proses namecheap vpn user : apricodt12 pass : Cheap123 login 1 device
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HS-AFTeam
(@HSAFTeam) reported
@Namecheap Hello, How is going the issue? fraudulent website is active yet. Please disable this as soon as possible. Regards
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Trister0
(@Trister02) reported
@Namecheap Your scam sites have ****** over ssssooooo many ppl.... and yinz dont give a **** at all
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🇺🇸🍕 Andy 🍕🇺🇸
(@__Th3J0k3r__) reported
@Namecheap Can you please take nekokittymiku.\xyz site down? They are mirroring my entire server
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Repeat Brands 🔁
(@RepeatBrands) reported
@Namecheap Thank you for the corporate SM speak. I’m here to tell you, your service is a failure. You need live people to contact your customers before you pull names from their account.
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Travis Pflanz
(@TravisPflanz) reported
@Namecheap Yo! Your system ****** up and suspended my domain name for phishing... But, your system is dumb and said a URL redirect with URL parameters was phishing. Uhhh. No. Plus, you system had a broken link when I tried to contact you. Do your research. Fix this and email me.
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MalwareHunterTeam
(@malwrhunterteam) reported
In the past ~5 hours @dubstard tweeted 4 phishing sites to Namecheap. 3 of them already got taken down (one I checked more than 2 hours ago and it was already down then). That's a very big progress from "make a ticket for each one and in some days maybe 1 gets taken down"... 👏
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Adam Bergman
(@adambergman) reported
@NamecheapCEO @Namecheap @teddy I hope in the future you give long time customers with no history of abuse the benefit of the doubt and and least try to contact them before taking such drastic/hostile actions based on a 3rd party’s recco, and give them a way to get support immediately instead of being in limbo
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Krzysztof Szafranek
(@szafranek) reported
For the last 15 years, every time I pick a hosting provider, it soon gets acquired and the quality of service goes down the drain. It happened to me three times already with TextDrive, Site5, WebFaction. I'm moving to @Namecheap now so feel warned if you're their customer 😈
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Repeat Brands 🔁
(@RepeatBrands) reported
@Namecheap I disagree I have made a number of attempts to resolve this at the cost of my time. You need live reps. You got back to me weeks later and offered us the option to buy the names again But one was sold already. We lost a buyer ready for another. Can you fix both issues + time?
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Nicole Eliza Chase
(@nicolechasevo) reported
@MiaPaigeVA OH and use Namecheap for your domain if you buy one I've found they are generally the cheapest option and I've not had any issues with their service.
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Sameer Manek
(@noobGirrafe) reported
@nusratjafri @varungrover If you have access to your dns account (godaddy namecheap etc) i can have a look and could help you
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eggimage
(@eggimage) reported
@Namecheap @ShitUserStory You can’t just screenshot this and let your internal staff know it? How would your team possibly “help” me with this captcha gate, grant me special access to your site magically? And if tons of users already have that problem how would my contacting your team on twitter help?
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Kwaxxi
(@kwaxxi) reported
Having issues with a lot of stuff you gotta say some company offer wonderful customer support (Amazon, Namecheap, CSMoney) and especially telecommunication companies (Telekom, Vodafone...) have a terrible customer experience. What are your worst support experiences? :D
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eggimage
(@eggimage) reported
@ShitUserStory Cot damn it I’m considering dropping Namecheap because of this. Ridiculous amounts of time spent on multiple captcha tests each time i open a page
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rachel (lime era)
(@thattrans_girl) reported
@Namecheap @ShatteredLucy why ******** would u do it like that tho just show the real price up front
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MalwareHunterTeam
(@malwrhunterteam) reported
@GlennPegden @Namecheap We did too, but that time they deserved it. Hopefully after this week, never will have to again...
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MalwareHunterTeam
(@malwrhunterteam) reported
@PhishLabs Also now that finally Namecheap cares much about abuse, it would be great if the "experts" @PhishLabs wouldn't give them domains to take down that are "critical infrastructure"...
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Samperson
(@SamNChiet) reported
Yes Tippetz is down. Yes it’s Namecheap’s fault. No your pets are not dead No you can’t see them. It’s fine I promise. Trust me Just give me a few days.
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Steven Kneiser 👨🏼🍳
(@theshteves) reported
@brandontoner This offers the true flexibility to HOST whatever services under ANY provider The names should simply be what you use to POINT to those services Last endorsement, Namecheap support is super responsive & has never let me down (so if you’re REALLY stuck, they can troubleshoot)