Nationwide

Is Nationwide down in Newmarket, Suffolk, England?

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Newmarket, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Newmarket and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Newmarket, Suffolk, England 11/18/2025 13:35

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (57%)

    Mobile App (57%)

  2. Website (21%)

    Website (21%)

  3. Login (11%)

    Login (11%)

  4. Transactions (7%)

    Transactions (7%)

  5. Transfer (4%)

    Transfer (4%)

Community Discussion

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Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • Frigbo Andy Freegard (@Frigbo) reported

    @AskNationwide Working

  • chutuk Andy (@chutuk) reported

    @AskNationwide Hi, I received a replacement debit card today as the contactless chip stopped working on the previous one. The new card has a different 16 digit number. I thought replacements due to expiry/damage kept same number. Is this not right?

  • Nala9971 Nala997 (@Nala9971) reported

    @AskNationwide i got a new debit card and the contactless isnt working. The chip and pin works and putting it in the machine and taking out cash works too. How do I activate the contactless?

  • judiffa_ the big idea (@judiffa_) reported

    @AskNationwide you need to get your app working ASAP! I can’t make transfer money into my current account !!

  • danielrblake Dan Blake (@danielrblake) reported

    @AskNationwide unbelievably bad customer experience today. The phone agent (after I waited for 25 mins) couldn’t help me and couldn’t record my dissatisfaction.

  • elliscashmore ELLIS CASHMORE (@elliscashmore) reported

    @AskNationwide #Nationwide customer services have emailed me: "Speak to us online through our webchat: we’re here between 8am and 7.45pm, seven days a week." Are they mistaken? I can't find the webchat. Is there such a facility? All I need is my 2018 statement.

  • CaraWilliams09 Cara Willams (@CaraWilliams09) reported

    @AskNationwide is there going to be an issue with incoming payments tonight seeing as so many will be being made early due to Easter? Have you put anything in place to manage them?

  • beakerkev Kevin Fisher (@beakerkev) reported

    @AskNationwide I am getting a 'Sorry, we're unable to show you all your account info at the moment. This also means you’ll be unable to make payments from some accounts. We’re working to get things back to normal as quickly as we can.'

  • c_a_griff Carys (@c_a_griff) reported

    @AskNationwide is there an email I could use for customer services? Can’t seem to find one online.

  • Wmh1968 William (@Wmh1968) reported

    @AskNationwide I’ve done a complaint. I am but has restrictions. My mum has spoken to nationwide giving full access. I’ve got 3rd but still won’t give me just a balance on the account so I can pass to her benefits as they been stopped. I’ve waited for a week for a statement been sent home