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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (37%)
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Website (27%)
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Login (25%)
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Transactions (8%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: East Dereham, Plymouth, Kensington, Eastleigh, Portsmouth, Glasgow, Swanley, Tamworth, High Wycombe, Liverpool, Redditch, Crawley, Sutton in Ashfield, Luton and Derby.
| City | Problem Type | Report Time |
|---|---|---|
 East Dereham |
Mobile App | |
| Plymouth |
Transactions | |
| Kensington |
Login | |
| Kensington |
Withdrawals | |
| Kensington |
Website | |
| Eastleigh |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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@mptracey1970
(@mptracey1970) reported
@AskNationwide I am calling 08005453029 and getting cross now, 25 mins absolutely terrible
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Niall Smith
(@ndsmith89) reported
@AskNationwide So the team that only works till 5pm who put the phone down on me as they couldn't be bothered dealing with my request ??? How can I call them when I've been told I need to call with my partner with me to approve it when we won't be together during them times? It's awful this.
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Andrew Harmsworth FRAS 😷
(@harmsy) reported
from
Oakington and Westwick, England
Interest rate has gone up on our @AskNationwide mortgage, so of course our monthly payment has gone *down* £74 per month. Interest rates should go UP more often please! I think their software has a bug…
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GhostCraft1984
(@GCraft1984) reported
@AskNationwide @LeeFerrisRE So this comp is only to people who couldn't pay dds on the day of your error and not the many people who were waiting for our money to come in to our accounts due to your ineptness nice to know ...... not
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James jones
(@uso_roman) reported
@AskNationwide when are your constant shutdowns of money moving going to stop , every pay day I get it gets delayed because your down and my driving lessons are delayed because the money doesn't make it into her account because of the delays
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TeaPea
(@gayarpone) reported
@AskNationwide Yes. The card reader isn't working with my current (new) card!
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Melanie Young (A1784728)
(@MelanieWooo) reported
@AskNationwide What about those of us who changed our finances *again* for this outage? Laughably, I switched my second current account to Nationwide on 31 Dec having been a member for over 15 years.
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Long Scarf Publications - Charity books r us!
(@Chris_Stone1970) reported
@AskNationwide Well they won't - been told it will take 5 working days. That's a week. I want to speak to someone in charge.
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@mptracey1970
(@mptracey1970) reported
@AskNationwide I wanted to say you have sent me a letter with my new payment for tracker mortgage, but it's gone down, that can't be right
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Sarah Cooper-Lesadd
(@SLesadd) reported
@AskNationwide On 4th Jan I suffered a power outage from Nationwide
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TeaPea
(@gayarpone) reported
@AskNationwide @MoneySavingExp Might be worth getting other customer to check their accounts too!
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Niall Smith
(@ndsmith89) reported
@AskNationwide I'm sorry but I believe you did. Your letter says you are open till 6pm Monday to friday. We call back after we was hanged up on and your phone line says you are shut. The call was hung up at 5.00 on the dot so basically you colleagues did just hang up on a customer.
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Jon Allen
(@jonny_allen_uk) reported
@AskNationwide My Flexplus debit card was cancelled as it was used fraudulently. I have since been issued a refund by a retailer against my old debit card number and the retailer has confirmed it’s gone through but the refund has never appeared in my account- please help
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Simon West
(@WhiskyPedaller) reported
@AskNationwide Hi guys, I saw that you were giving compensation to customer because of all the issues over the christmas period, how do I claim this?
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Morgano
(@jonnyfinn7783) reported
@AskNationwide How about a service that doesn't go down once a week. Glad i switched
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Rachael Santangelo
(@Beleza_Rach) reported
from
Edinburgh, Scotland
@AskNationwide I've tried before. They just say no block on card..I appreciate security is important but often I end up using another providers card and just transfer the money
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Soraya Radford
(@SorayaRadford) reported
@AskNationwide thanks for the compensation due to the payment delays last week. Think you’ve handled the issue well.
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Liv
(@Olivia_archer_) reported
@AskNationwide do you know when internet banking will be up and running again? Been down for last 2 days..
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Michael West
(@itsaboutbunnies) reported
@AskNationwide Everybody, not just students, would be happy if you stopped those bloody awful adverts.
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TeaPea
(@gayarpone) reported
@AskNationwide This needs to be done NOW. I cannot even access my account to check if there are any issues! Because it takes 24 hours to check. Not even raised/queried as an issue! Pretty angry right now!
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@mptracey1970
(@mptracey1970) reported
I have recently called @bt_uk @AskNationwide to name a couple, why do they always start with we are really busy we apologise you are a valued customer blah blah. What a load of old codswallop. It's always at least a 10 minutes wait. 12 mins now!
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James jones
(@uso_roman) reported
@AskNationwide starting to get fed up of these constant down times when transactions aren't being processed I sometimes have to wait to get paid because of your bank being down how am I meant to transfer for essentials when your app is constantly down so disappointed in the corp.
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TeaPea
(@gayarpone) reported
@AskNationwide Well turns out you could just change my mobile phone number and access it that way!There is literally no point calling your chat number.If @AskNationwide were taking this seriously surely I would have an email by now in response to the complaint and following up?THERE IS NOTHING.
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Sabrina George
(@sgsabrina206) reported
@AskNationwide Extraordinary from a male, who shouted "Get out" despite other members asking him to calm down - accused me of lying about something (?) - Cheapside. Another told me dogs were not allowed whilst leaning back at her desk, no other branch has said so. Left very shaken and shocked
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Paul Beckett
(@Beckett1Paul) reported
@AskNationwide starting to have problems with your banking app. Keeps hanging on the “talking to Nationwide” screen. Already had to reload it three times. Used it for years without issue but now happening every other day.
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Nicholas Salter
(@NicholasSalterx) reported
@AskNationwide Hi, just phoned Virgin Mobile to get refund at end of their PAYGO service. Operator wanted long card number, date and CVV!!!
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Niall Smith
(@ndsmith89) reported
@AskNationwide Your phone service is utterly pathetic. How dare you pass a loyal customer around and then hang up on them. Especially when I am agreeing to a second mortgage with yourself. Just awful!!!
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dave mcd
(@DaveLiamvad) reported
@AskNationwide A stable banking service.
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Long Scarf Publications - Charity books r us!
(@Chris_Stone1970) reported
@AskNationwide I think so - but 5 working days is another week away. We've been trying to get something done since last Saturday. We talked on online chat in the week and organised a phone call. The branch was supposed to phone but didn't. We rushed down today after work.
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Long Scarf Publications - Charity books r us!
(@Chris_Stone1970) reported
@AskNationwide Is it right that when your ATM takes a £220 deposit and then the ATM comes up with an error, the branch refuse to reimburse you and tell you to go to the police?