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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Login (31%)
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Mobile App (29%)
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Website (25%)
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Transactions (9%)
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Transfer (3%)
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Withdrawals (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Dagenham, Gloucester, Bromsgrove, Wishaw, Manchester, Chester-le-Street, Downham Market, Hounslow, Northampton, Havant, Exeter, Horsham, Hayes, High Wycombe and Congleton.
| City | Problem Type | Report Time |
|---|---|---|
 Dagenham |
Login | |
| Gloucester |
Transfer | |
| Bromsgrove |
Transactions | |
| Wishaw |
Website | |
| Manchester |
Website | |
| Chester-le-Street |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Debbi Williams
(@debbiorchid) reported
@AskNationwide #homeinsurance Just been advised by your home emergency claims team that following a 3am emergency call out yesterday, that you won’t replace parts in my main toilet cistern as I have another working toilet! Surely this is a joke???
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Rob Johnson
(@vgnmnky) reported
@AskNationwide Further to this. Just received text from Nationwide saying I need to return T&C's for account to be opened. There's no link, and I haven't yet received a letter or email with anything to acknowledge/sign/return. I am an existing customer.
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Ann
(@missastraw) reported
@AskNationwide how do I order a new card if mine isn't working properly?
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Tony Browne
(@BrownerLFC13) reported
@AskNationwide I’ve been told 28 days for the complaint to be investigated. That will be too late. If I lose my property purchase because of this, I will be seeking legal advice. You admitted the error in a telephone call, but won’t send me a letter in the interim.
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Suzy Muirhead
(@SuzyMuirhead) reported
@AskNationwide, I appreciate that you are trying to stop fraud but when it takes over an hour of calls to get your credit card unblocked there is something wrong with your customer service. PS credit card is still blocked.
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Manchester Food Tourist 🐝
(@DanDohertyBlog) reported
So that’s the @AskNationwide flex plus and credit card accounts closing - their bad customer service made me realise there are better accounts - @VirginMoney account not only gives you a better insurance cover (travel/phone/tablets/AirPods etc) - but they also pay interest 👋
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🌸Rebecca🌸
(@_LimbalRings) reported
@AskNationwide I have asked him to do that. I am just explaining that it is difficult for me now with no money and it is your fault this has happened. Not my bank's fault. Santander told me that. There is obviously an issue with you. It normally works perfectly fine every week.
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Salim Vhora
(@salim_v) reported
@AskNationwide @AskNationwide I lodged a complaint with Nationwide on 2nd August and no one has responded to me on the above issue to date. What would it take for you listen to cladding affected customers?
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🌸Rebecca🌸
(@_LimbalRings) reported
@AskNationwide Was there a problem with you transferring money yesterday? My Boyfriend puts money in my account every Thursday for our bills. It left his account but didn't reach mine. He rang Nationwide & they said they would take a week to look in to it. My bank say it's you.
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Eggwood
(@edwardodc) reported
@AskNationwide six attempts to get through. Twice I’ve been cut off, twice it’s been silence and once I got put through to the wrong department. All this because your website is broken. Been with nationwide since I was a kid but really thinking of leaving
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Beverley Calverley
(@BeeCalverley) reported
@AskNationwide customer service….really?
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Bearded Wonder
(@MeBeardedWonder) reported
@AskNationwide @SaraStanford13 If you had good customer service, why don't you take Sara number and call her.. There is some many ways you could authenticate her .. Because you cannot think outside of the box @Debbiecrosbie1
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KarenJ
(@Karen_J4) reported
@AskNationwide Thanks for your reply. It would be great if @AskNationwide could consider customers who don’t have access to the internet.
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Manchester Food Tourist 🐝
(@DanDohertyBlog) reported
@AskNationwide Thanks, but I’ve already done that- you lock me out my account for failing security and then refuse access to the information you hold on me so I can check why I failed security questions - awful way to do business - it’s made me realise I stayed loyal for 20 years for nothing!
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ExplainingMoney.co.uk
(@ExplainingMoney) reported
4. @AskNationwide once again round of this weeks list, they’re offering £100 for new customers to switch to one of their Flex accounts. (Excl. Basic) Open new or switch into existing account, switch just include 2 direct debits and switch date must be within 10 working days.
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Suzy Muirhead
(@SuzyMuirhead) reported
@AskNationwide I would love to do this, however, twice I have tried this, over an hour in total wasted and no further forward. The second time I even got cut off the second time. Worst customer service I have ever had from Nationwide.
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Thomas B
(@tpb1978) reported
@AskNationwide thumbs up for Nationwide mobile insurance. My wife broke her phone whilst on holiday. Claim was authorised within 24 hours. Sent phone off on friday and got it back fully repaired on wednesday. Great service 👍
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Forty Licks
(@forty_licks) reported
@kirst_j_edwards @AskNationwide they shouldn't be able to offer this service if its this crap
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🌸Rebecca🌸
(@_LimbalRings) reported
@AskNationwide He rang yesterday and the woman couldn't help him because he didn't know when he opened his account because it was forever ago. He was told to ring back and get someone else who would ask different questions the next time. It's pretty poor. He rang back and they said a week!
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Eggwood
(@edwardodc) reported
@AskNationwide That’s the number I’ve kept having to call and had all the problems with with of getting cut off etc. I’ve so far wasted close to an hour and half of my day on the phone.
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Kirstie Edwards
(@kirst_j_edwards) reported
@AskNationwide This has taken us to the same phone line. We need help to get home to the uk. Please advise. We need to speak to somebody in the UK who can help and who answers the phone.
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Angela Hilton
(@angehilton) reported
@AskNationwide Is there a problem with your app form to borrow more? It won't save :-( and the lines are busy
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Kirstie Edwards
(@kirst_j_edwards) reported
@AskNationwide We have virtually no signal… after an hour on hold this morning it cut out. Our children are distressed. We are distressed. You MUST help.
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loulou
(@196rose) reported
@AskNationwide On your website. Any town or city currently served by Nationwide Building Society will continue till at least till January 2024, Then why have you sent letters that the Tilehurst Branch will be closing Thursday 3rd November. I have started a petition
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🌸Rebecca🌸
(@_LimbalRings) reported
@AskNationwide Let us hope so because if my bank pays someone now in the next few working days and I go over my overdraft then you will be responsible for paying my additional bank charges. Not myself.
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Tony Browne
(@BrownerLFC13) reported
@AskNationwide Hi Craig. I’ve spent some 5 hours on the phone, been in branch, made a complaint. All I need is a letter admitting the error and that you’re removing it. But no one wants to do this. My property purchase is about to fall through as a result.
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emily💫
(@emjanerx) reported
@AskNationwide is there an issue with incoming payments to current accounts? I’m awaiting payment that I know has been sent but has not yet cleared 1 hour later..
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Lottie
(@Charlinator2021) reported
@AskNationwide My boyfriend is trying to transfer money but your app and website is saying that there are technical problems. Please advise.
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𝓚𝓪𝔂𝓵𝓮𝓲𝓰𝓱
(@_misskayface) reported
@AskNationwide hello! I need to access bank statements from September 2021 - January 2022. My account closed approx January 2022 - will I be able to do this? Thanks
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Kirstie Edwards
(@kirst_j_edwards) reported
@AskNationwide On hold endlessly. We eventually spoke to somebody yesterday but no resolution and a promise to get back to us. We have to be out of our accommodation, we have no vehicle or hire car, no way of getting to one,no news of where our vehicle is,no way of getting home,no help, (cont)