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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Website (30%)
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Mobile App (27%)
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Login (27%)
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Transactions (11%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Motherwell, Doncaster, Alloa, Ipswich, London, Normanton, Birmingham, Northampton, Swadlincote, Glasgow, Rotherham, Islington, Sutton Coldfield, City of Westminster and Braunton.
| City | Problem Type | Report Time |
|---|---|---|
 Motherwell |
Transfer | |
| Doncaster |
Transactions | |
| Alloa |
Mobile App | |
| Ipswich |
Transactions | |
| London |
Website | |
| Normanton |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Andrea Reynolds
(@81xmn) reported
@AskNationwide why is it that when the mortgage team have confirmed they have everything to complete our mortgage and advised we would get our offer a over week ago we still don’t have it? It might only be paperwork to you but to us it’s our home🥺 Very poor customer service 😩
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AJ
(@CounsellorNLond) reported
Do you offer business accounts for charities @AskNationwide ? Contacted my local branch but they said consult website. (Was disappointed & surprised. They're usually helpful). Want to talk with a person not study a website.
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Bhaven Mistry
(@mistry_bhaven) reported
@AskNationwide is there an issue with payments, just tried to transfer money from another account to my nationwide account and it was declined by the receiving bank which was nationwide. I also tried to send money to another account and that’s not been received yet.
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Fiona Tucker
(@Fi_tucker) reported
@AskNationwide absolutely disgusted by your customer service dealing with errors made on your side with my widowed mother. Bereavement is really tough, made harder by your refusal to deal with a problem swiftly and disallowing access to cash for 2 days. @BBCWatchdog #incompetent
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John
(@johnwithbeard) reported
The @AskNationwide chat bot is no help, of course, and when I take the option Speak to Person, it tells me none available.
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flutts
(@flutterbyplant) reported
@AskNationwide hiya, just changed my phone and had to set up online banking to find my customer number. Now I can’t log into the app on my new phone because I registered in the last week. How is this a thing?
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Antisocial🇯🇲
(@kadeyramirez) reported
@AskNationwide @paulinec33 Payment were working up until 5am this morning there is obviously an issue @AskNationwide - can this be sorted ASAP - this is very unreliable in the run up to Christmas
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Michelle Boudin
(@ShellXxB) reported
@mistry_bhaven @AskNationwide yes, im having same issue
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James ponter
(@james_ponter) reported
@AskNationwide I just did a internal bank transfer from one account to another account and it hasn’t come into the account. But it shows that come out but not transferred???? Did call up the help line but ur lines are closed now for that department
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Daniel F Glover
(@theDFG87) reported
@AskNationwide I don't want comments on this platform. You make efforts to contact the original poster and welcome their complaints. Your organisation and the poorly trained team who delivered such shocking service will learn something and hopefully rectify the situation.
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Hannah Taylor
(@hannahtaylor89) reported
@AskNationwide hi guys a website took payment for an item three times by mistake before it finally went through. The three transactions have been pending since last Tuesday. When will they go back into my account pls? Thx x
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flutts
(@flutterbyplant) reported
@AskNationwide @AskNationwide is the pass number the same for both the website and the app? I had to set up the app as new on my phone. It didn’t happen like this last time I changed my phone, I don’t think
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Arthur Daley
(@tweed_affair) reported
@AskNationwide have you got know issues with transferring money to nationwide accounts ? I’ve sent some money but been 15 mins not come through usually instant
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Dan Holt
(@DanJGHolt) reported
@mistry_bhaven @AskNationwide @AskNationwide same problem for me too
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Mike
(@sutty090) reported
@AskNationwide Thanks Emma. Another banks machine was working so all sorted.Hope the branch manage to get the machine fixed soon.
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Theresa Ortiz
(@Theresa31502420) reported
@james_ponter @AskNationwide I was recommended to @AntiTrafico_DF they were able to successfully regain access back to my hacked account. They even work on banned, locked accounts. I recommend them✅
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Alex Goes Turbo
(@alexgoesturbo) reported
@paulinec33 @AskNationwide There is an issue. No transfers working.
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Alice Mary
(@soprano_alice) reported
@AskNationwide I have tried sending money from my NatWest account into my Nationwide account and it isn’t showing up, can you help??
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LiquidMynx
(@liquidmynx) reported
Is your faster payments system down @AskNationwide
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Pauline 🤍
(@paulinec33) reported
@AskNationwide hello, are your payments being slow today? I’ve just done a bank transfer to another account but it’s not gone through 😕
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Daniel F Glover
(@theDFG87) reported
@AskNationwide I do hope so. Bank clerks/customer service staff are not immigration officials and you shouldn't be behaving as such. 'Regulatory compliance' isn't carte blanche to discriminate based on specified characteristics. Do better.
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Aimée
(@aimeejessicaaax) reported
@AskNationwide is there an issue with payments between banks? Been waiting on my transfer and I have bills to pay from the other bank. Thanks.
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John
(@johnwithbeard) reported
@AskNationwide Glad to hear your new system works at a time convenient to you. Shame it didn’t when it was convenient to me, the customer. Old system was convenient to both of us
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Andrea Reynolds
(@81xmn) reported
@AskNationwide I’ve tried speaking to your customer service and although we had everything in to you within a week of applying for the mortgage we are still waiting after over 3 months. My advise to anyone looking for a mortgage, don’t use @AskNationwide if you want to move within 5-6 months.
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Liam
(@Liamjtarr) reported
@AskNationwide No it’s not. If you look at the screenshot I sent, Chris said the money is being returned to the sender. I was supposed to receive this money but the problem now is that the sender has still not received this money to make the payment again. Still no response from Chris
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Vikki Atkins
(@atkvikable) reported
@AskNationwide what's up with your app? Last two days all I get is the loading screen. Can't check my balance etc. A little help?
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James Mason
(@MrJamesMason) reported
@AskNationwide Can the app and website have a note added to reflect this as currently says everything is working normally?
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Trish Ryan
(@cakestastenice) reported
@AskNationwide successfully opened a flex account online this morning but it isn’t showing in my app. Help please! Isolating so can’t visit a branch!
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Trish Ryan
(@cakestastenice) reported
@AskNationwide I need to transfer money out of my instant access isa this week and it looks like I can’t do this online unless it’s to a Nationwide account, hence opening one. Is this correct?
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James Mason
(@MrJamesMason) reported
@AskNationwide Are there issues with recieving payments into Nationwide current accounts this morning as tried to make payment twice and haven't gone through? Bank I'm sending from advised no issues their end must be receiving banks end. Thanks