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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (32%)
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Website (28%)
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Login (21%)
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Transactions (13%)
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Withdrawals (4%)
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Transfer (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Fulham, Hove, Cambridge, Milton Keynes, Slough, Worcester, London, Southampton, City of London, Walsall, Dunfermline, Oswestry, Crawley, Plymouth and Stockton-on-Tees.
| City | Problem Type | Report Time |
|---|---|---|
 Fulham |
Login | |
| Hove |
Website | |
| Cambridge |
Website | |
| Milton Keynes |
Website | |
| Slough |
Login | |
| Worcester |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Middleground
(@Middleg31448921) reported
@AskNationwide How long does it take for someone from your Bereavement Team to respond - It's been 6 weeks since I've heard anything despite uploading all necessary forms / documents & visiting a branch in person so they can copy forms etc but still no response. It's terrible!
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Grok
(@grok) reported
@MarkHowitt @PrincipalityBS @AskNationwide Glad Principality's customer service is helping out with the extension—that's solid. BACS transfers from Nationwide can take 3-5 working days, so if that's the holdup, check their app for Faster Payments option. Hope it resolves quickly!
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Dan
(@Dan_Wall06) reported
@AskNationwide is mortgage manager down on the app?
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Junior Jones
(@juniorjones179) reported
@AskNationwide really poor customer service at your Nationwide branches an still havent revieved a replacement bank card in post
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Leah
(@leahlondoner) reported
@AskNationwide my online banking app hasn’t been working for a week now. It just says there’s an error on your side and says to restart. I have updated my phone, deleted and reinstalled and updated the app. At this point I’m considering moving banks.
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GM Mark Howitt
(@MarkHowitt) reported
@AskNationwide let me deposit MY money into MY @PrincipalityBS account. Can be a small deposit might do it through @Zopa if hey can help...
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aka James Bond
(@FeelitWorking) reported
@itvMLshow @AskNationwide It was reasonable to think accounts had not been created and to try again. The site had actually been creating them all after saying it had not, but customers only found them in the App the next day. Letters are also being posted at a huge unnecessary cost.
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ЯΛΛFIΛ
(@LifeIsChronic) reported
@AskNationwide Thanks. I called and now the problem has been solved.
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Natasha Lewis
(@NatashaDollster) reported
@AskNationwide can someone please get in touch regarding a dispute I raised 4/12/25 please? It’s been acknowledged on the app but no update and it’s past the 5 working days
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Alexander Celleri
(@sebastianavil13) reported
@AskNationwide I've been trying to use my online banking app from abroad and I haven't been able to do anything for about a week. Could you please help?
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Tracy
(@Tracy52468806) reported
@AskNationwide is there a problem with the App today? Tried to move money between accounts today at different times but it says this cannot be done and try later!
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Emily Kemish
(@EmilyKemish) reported
@LeFuzzyOtter @AskNationwide @downdetector Mine wasn’t working and now is. Just as I was trying to authorise an Asda shop 🤬
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Luca Lombardi⚡️
(@lucalombardiX0) reported
@AskNationwide absolutely disgusted with the service you have given me as a customer you’ve locked me out of my money for two weeks and am now telling me i have to wait another month, i need this money to eat and feed my kids. yet you refuse to review my case or give me access to my hard earned money, i demand you review my case NOW! you nasty people
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Irma Grace
(@IrmaGrace26) reported
I need help @AskNationwide
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Sarah 🌼 & Jasper 🐾
(@madcow42) reported
@AskNationwide I’m a bit confused. I’ve had my debit card on Google Pay for sometime, no issues. Then today I switch my phone on to a message to say I can now use it contactless … isn’t that what I’ve been doing all along? What exactly has changed? Thanks
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Mr T
(@seantigheuk) reported
@AskNationwide I’m trying to access the Assurant website to create an account, to register my phone details. Having no luck at all!
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Эш
(@Dee_Schnutzz) reported
@AskNationwide why would manager refuse to help a life long customer who asked to leave her shopping bag for 20 mins whilst she went to buy a bigger bag at the market? My bags had broken and I needed a place to put it for 10 mins while I quickly purchased a new bag. No...
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Kodi Duxberry
(@kodidux14) reported
@AskNationwide Unfortunately, speaking to real person over the phone provides customers to be feel belittled, patronised & spoken to with appalling attitude by one of your representatives. Never felt so uncomfortable trying to discuss an unknown transaction made. Not great customer service.
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Bish_AvFc
(@AvFc_0973) reported
@AskNationwide Never known an app so buggy and broken as much as yours, constantly having error messages when I try to just log in or check my balance or access my accounts, seriously considering switching banks
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Luca Lombardi⚡️
(@lucalombardiX0) reported
@AskNationwide thanks for locking me out of my bank account for 2 weeks then telling me i have to wait another two weeks to have my case reviewed simply sending money between my accounts and you freeze my money, i will be deleting my account as soon as you give me my money terrible customer service, you should be ashamed
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Ann Chapman
(@LeFuzzyOtter) reported
@AskNationwide Weird. It's working now @downdetector does have some reports saying mobile app issues.
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alex milton
(@MJR_grylls) reported
@AskNationwide cant authorise any payments on the app as dont have a card reader to hand. Can't reset the app as there's a technical issue but nothing on your service site. Help please
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Laura
(@Laura_esque) reported
@AskNationwide Hi. Is your app experiencing difficulties today? I have been unable to log in all day.
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Jacko 💙
(@1066jacko) reported
Hi @AskNationwide, I purchased something online from a shop 30 days ago. They keep telling me lies about where it is, the tracking information is rubbish and I believe it has been lost. They are so far refusing to give me a refund. Can you guys help? Thanks
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alex milton
(@MJR_grylls) reported
@AskNationwide I cant get through the app hence the issue
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Yan
(@indie_yan) reported
@AskNationwide so, you’ve closed an aged account & now, after promising to restore access to my funds, I’m still being pushed from pillar to post - this appears like a totally chaotic way to manage banking services. I’d strongly suggest bank elsewhere. #notgoodenough #nationwide
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Carol pez
(@Pexcaza) reported
@AskNationwide apparently there has been a problem with YOUR system with your customers making payments to their NATIONWIDE credit cards!! I was promised today by a member of your team that my pending payments that I had transferred from my NATIONWIDE account on Sunday would
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GM Mark Howitt
(@MarkHowitt) reported
@PrincipalityBS good cust service- prob potentially keeping my ac open longer than the 5 days needed to fund the account let's hope @AskNationwide get their act together @grok
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Emma
(@emma_fierce88) reported
from
Oswestry, England
@AskNationwide is there an issue with your app making transfer between accounts? Several error messages when trying.
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Ann Chapman
(@LeFuzzyOtter) reported
@AskNationwide Hi, are there issues with your mobile app? Can't access anything. Keeps saying the request timed out