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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (40%)
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Website (24%)
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Login (18%)
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Transactions (14%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Crawley, Plymouth, Stockton-on-Tees, Whitehaven, Dumfries, Glasgow, Redhill, East Kilbride, Ramsgate, Waltham Forest, City of Westminster, Edinburgh, Westbury, London and Hackney.
| City | Problem Type | Report Time |
|---|---|---|
 Crawley |
Mobile App | |
| Plymouth |
Login | |
| Stockton-on-Tees |
Transactions | |
| Whitehaven |
Mobile App | |
| Dumfries |
Transactions | |
| Glasgow |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Charlee
(@charleespence26) reported
@AskNationwide I need some help with the account switch service your leaflet clearly states if I change my mind I have 7 days from the date of the switch but I have called to delay it today and been told it cannot be delayed & I cannot speak to anyone about this!
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Neil
(@Neilnio) reported
@AskNationwide how do you define new customer ?
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Toany
(@Toany80704880) reported
@AskNationwide Why do you block a credit card and not reactivate it when you try to make another purchase confirming it through the app. Currently you go through the process of making the purchase, confirm in the app, only to have it refused. What a waste of time
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Paul Stimson
(@PaulStimson5) reported
@AskNationwide And not be picky but it’s now called the FCA! Googling FSA will only take you to the Food Standards Agency and don’t think they can help with banking matters.
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C L A I R E
(@InTheClaire82) reported
@AskNationwide Hi Jamie, there can’t be a block on the card as I’ve just done another online order with another business and that worked fine 🤔
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Patrick Jameson
(@PatPJameson) reported
@mintiestmel @AskNationwide @sainsburys Yep, same issue too
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Charlee
(@charleespence26) reported
@AskNationwide This isn’t the issue - I want the switch to be stopped as I won’t qualify for the cash back which is the whole reason I did it! Your literature says I can cancel 7 days before the switch but apparently this is not the case?
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Emma Adams
(@EmzAdams) reported
@AskNationwide I finally got through and was placed on hold as someone was finding out about the online application system not working to only be hung up on after 45 minutes. Can someone please help me with this?
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Sarah Gunn
(@SarahGunn1) reported
@mintiestmel @AskNationwide @sainsburys Same issue for me too tried the app and the website. Website says down for maintenance and app won’t progress my changes
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Jason foster
(@Jason1984Jason) reported
@AskNationwide Maybe you need to find out the relative information and relay it to your customers rather than just passing the book. I’m a nationwide paying customer and you supplied the insurance as part of a fee paying account. I don’t think it’s unreasonable for me to ask you to find out
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C L A I R E
(@InTheClaire82) reported
@AskNationwide Thanks Jamie. I haven’t moved house since 1985 🙃 if I call Nationwide will they still be able to assist with a Visa block?
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Ralph
(@Ralph_E_S) reported
@AskNationwide Hi Lauren, thanks for confirming. I've clicked on that link but unfortunately it brings up a "page not found" error, is there another link I can try?
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Toany
(@Toany80704880) reported
@AskNationwide But, you do not make any proactive action to overcome the problem. That is the problem
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@davy_brown
(@davy_brownLFC) reported
@AskNationwide I have now submitted a complaint with the @TheFCA in relation to your refusal to help me get money back.
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Brian Reynolds
(@BrianR821) reported
@AskNationwide There is no bar across the top. I log in with finger print authority
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G҉a҉r҉e҉t҉h҉
(@_GarethWilliams) reported
@AskNationwide Not a biggie but unable to update existing phone number to a non-UK number. Repeatedly get message: "We're currently experiencing a technical problem. Try again or view service availability page for more info", and then have to verify which also just shows same message. Thanks.
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Jenni Goodall
(@GopherJen87) reported
@AskNationwide how is it OK to leave someone for at least 3 weeks with no bank card? No access to money, and bills/subscription have now stopped. To make it even worse your customer service is an absolute joke.
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Alastair Brown
(@allezBrown) reported
@mintiestmel @AskNationwide @sainsburys Same issue here
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rachmotormouth
(@rachmotormouth) reported
@AskNationwide I was trying to make payments but it seems to be working again now so not to worry
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Emma Adams
(@EmzAdams) reported
@AskNationwide Yes I have. I have tried multiple devices. The man who I spoke to on the phone told me the system is down and placed me on hold to find out when it would be fixed then hung up on me
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Michael Harvey
(@Michael71700269) reported
@AskNationwide Tried messenger service but the agent said that it could only ordered through a secure message on internet banking
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rachmotormouth
(@rachmotormouth) reported
@AskNationwide Hi, is there a known problem with online banking and do you know when it will be fixed?
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Hannah Lomax-Browne
(@DrHannahLB) reported
@mintiestmel @AskNationwide @sainsburys I also cannot pay for my order, on the website or on my app. I’m about to lose my delivery slot… frustrating!
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Toany
(@Toany80704880) reported
@AskNationwide Recommend that you do not use Nationwide credit card for on-line transactions. Credit card frequently locked and Nationwide is slow to unlock the card
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Neil
(@Neilnio) reported
@AskNationwide What if I had one of these products in the last 12 months but closed it down. Would you still class me as new if I opened one again tomorrow?
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@Richi 😷 Jennings
(@RiCHi) reported
@AskNationwide @NationwidePress please let your IT team know: Your HTML email has broken images. It looks like you're trying to load insecurely (i.e., http not content no longer permitted by most browsers. And rightly so. Please ensure even metadata is encrypted.
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Ben Pindar
(@BenjaminPindar) reported
@mintiestmel @AskNationwide @sainsburys I'm having the same issue
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G҉a҉r҉e҉t҉h҉
(@_GarethWilliams) reported
Hi @AskNationwide do you have an email address I can use to report a bug with the mobile app? I tried using the feedback form on your website but it requires a UK address and I live abroad. Many Thanks!
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joe
(@joe43260181) reported
@AskNationwide hi guys, I was wondering you could help me as I have just logged back into my nationwide account but I do not know the pin for my card therefore I cannot purchase anything whilst I’m out. Thanks
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Toany
(@Toany80704880) reported
@AskNationwide The response to secure messages through the PC app can be slow. Asked for card to be unlocked, which they did not do, vbut asked questions. Reply has not been responded to for hours, even though they know they are blocking my card. Support is slow