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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Transactions (31%)
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Mobile App (24%)
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Login (21%)
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Website (15%)
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Transfer (9%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: London, Coventry, Bath, Birmingham, Reading, Nottingham, Wolverhampton, Sidcup, Edinburgh, Truro, Guildford, Bishops Stortford, Norwich, Pontefract and St Helens.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Website | |
| London |
Website | |
| Coventry |
Transactions | |
| Bath |
Login | |
| London |
Login | |
| Birmingham |
Transactions |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Malcom Tucker
(@scarymorrissey) reported
@AskNationwide Website
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The1975ExcelGeek
(@1975ExcelGeek) reported
@AskNationwide - been in the app now for over an hour waiting to speak to someone and you have disabled the function where previously you could send a secure message Enough is enough now, there is always a problem it seems every month. Time to move banks sadly
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Anna
(@ilkleymax) reported
Fair play to @AskNationwide. They realised last night I was unlikely to be spending money at a DIY shop, let alone 3 payments in quick succession. They phoned and messaged me to alert me. New card issued and payments refunded already. Excellent service.
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Jackie Steele
(@Jax9998) reported
@AskNationwide hi - who could I speak to about my mortgage offer (we are ready to exchange and about to run out of time and may have to wait 5 working days due to a delay from my solicitors 😡) thank you
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gil fewings
(@gilfewings) reported
@AskNationwide Just asked for my card and pin to be sent to my nearest branch, but this 'isn't an option'. If you really are, as you say you are, committed to customer safety and service, why not provide this simple adjustment?
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gil fewings
(@gilfewings) reported
@AskNationwide just switched to you from another bank, asked for the new card to be sent to my branch as I live in flats and post isn't safe. But I can't have that option!!! Which seems ridiculous if you want to help keep customer accounts safe!!!
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amaan
(@amaan60908136) reported
@AskNationwide But everytime I have called I’ve been told there is nothing they can do is fustrating and your team being as confused as myself says it all to me that they do not what to do to resolve this issue
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amaan
(@amaan60908136) reported
@AskNationwide Hi I have advised them multiple times as I said I called up your customer service team i also contacted the branch they all said they nothing they can do I’m stuck in a situation no one is able to help me with at all so yes I understand what you are saying
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amaan
(@amaan60908136) reported
@AskNationwide Hi I have tried everything to sort this out and everyone has said they are not able to help or stutter when I’m ask them a general question they are as confused as I am in the situation and they told me honestly they do not know what to do
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amaan
(@amaan60908136) reported
@AskNationwide Could you please help me out with this as it is very frustration having to do it every single time to make some payments it should be smooth sailing without and issue this process seems like I have gone backwards in the online banking industry
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Anita Humphreys
(@AnitaShellabear) reported
@AskNationwide your outgoing payments are still not working sent faster payments over 2.5 hours ago new they’ve left my account but not reached the other.
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Graham Williams
(@GrahW1981) reported
@Debbiecrosbie1 @AskNationwide @TLT_LLP you ask for help re a defaulted mortgage which I've provided. In doing so, you've put my life in danger, threatened, intimidated and run off the road and you ignore my correspondence. Profit before personal safety? You should be ashamed.
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Simon Lock
(@SimonLock74) reported
@AskNationwide why are you blocking my nieces debit card she’s trying to buy an Oyster card. Is there an outage or something
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Jay
(@scarlettcyclist) reported
@AskNationwide I've been waiting on live chat now for 2 hours with no response. I've got payment issues I need help with
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Charles McManamy
(@csmcmanamy) reported
@AskNationwide I am in the middle of switching my current account to you to take advantage of the switching offer and have discovered that my new current account and exisiting mortgage have different customer numbers is this normal and will it affect the switch offer?
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Jeremy Wood
(@excitedpixels) reported
@AskNationwide not going to lie your new app gives me a headache with the new look. Isn't it time you sorted dark mode with white on black for those that need it? Plus the app crashed like crazy when scrolling down. Hope you can fix all this. Thanks
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rach👸🏽
(@rachtullyx) reported
@AskNationwide hi is there anyway to speak to someone without my account details? i have a help to buy isa i forgot about & want to pay in but every document i can find only has the last 4 digits of my account number & i have no other info, i want to open online banking!
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Hazell Somerville
(@hhazywazy) reported
@AskNationwide @kafkathedog27 @AskNationwide so are you still not aware of a widespread issue??? That’s 5 people and counting.
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Spanish Barry
(@SpanishBarrry) reported
@AskNationwide bank transfer payment sent from My account have not arrived arriving again! Are your Systems down again? This happens frequently. #nationwide #asknationwide
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Pax 🇺🇦🔼
(@Pax3052) reported
@AskNationwide Quick question about the one-time login code for app & website. Not sure when it's being introduced but I'm going to the USA on Saturday, so can one time codes be sent abroad via SMS. I may be using a pay as you go phone, so will SMS codes work with that? Thanks
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Gavin
(@GavinBowles_) reported
@AskNationwide I’m having difficulty adding my debit card to Apple Pay - are you able to assist - it just keeps coming up with an error and Apple say you may need to review something. Thanks.
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marty lawrance
(@marty_lawrance) reported
@AskNationwide I want to move savings to another bank. I have transferred from my Instant Access 8 to my Flex account this morning. Do I have to wait a period of time before I can transfer from Flex to another bank? As I am struggling to do that just now.
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Hazell Somerville
(@hhazywazy) reported
@lucygracce @AskNationwide Oh and mines started as a biometric issue.
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A
(@AStraw253) reported
Is @AskNationwide down or have you just blocked my card again when I try to make a payment? Wouldn't be too bad if I wasn't waiting 20+ minutes to talk to someone online and still not getting a reply.
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Colin Whalley
(@roversrovers) reported
@AskNationwide hi my credit card is coming up as invalid could anyone help please.
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Noah's nan🐦
(@Noahjames_nan) reported
@Claire_Edberg @MartinSLewis @AskNationwide The joke is that the staff are working inside even though the branch is closed, I've gone to the ATM and not been able to get any money out and another time couldn't get a mini statement because it was out of paper!
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Annie
(@AnnParkes2) reported
@AskNationwide Any known issues with internet banking today , not accepting my details ????
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Michelle Heron Art
(@mheronart) reported
@AskNationwide are there problems today? As twice I’ve had my card declined and my other card hasn’t processed a payment.
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Michelle Heron Art
(@mheronart) reported
@liam_fidoe @AskNationwide I’m having issues as well. My card got declined twice even though I have sufficient funds
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Antony Beesley
(@AntonyBeesley) reported
@AskNationwide is there an issue with your app today? I have an account missing.