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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (36%)
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Website (27%)
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Login (25%)
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Transactions (8%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Plymouth, Kensington, Eastleigh, Portsmouth, Glasgow, Swanley, Tamworth, High Wycombe, Liverpool, Redditch, Crawley, Sutton in Ashfield, Luton, Derby and Worcester Park.
| City | Problem Type | Report Time |
|---|---|---|
 Plymouth |
Transactions | |
| Kensington |
Login | |
| Kensington |
Withdrawals | |
| Kensington |
Website | |
| Eastleigh |
Website | |
| Portsmouth |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Vince Marsters
(@vincemarsters) reported
@AskNationwide Is there a problem with code and text message login at the moment? Only giving using a card and reader as a way in
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Simon Mariner
(@mariner354) reported
@AskNationwide She is logged in via the website. She cannot click on the Flex Account and there is no drop down menu like normal. Error message says some functionality is unavailable at the moment, try again later
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emma-kvs
(@emma64979643) reported
@AskNationwide It won’t change anything and I can’t call to pay any bills as I have the cash in my purse needing to be put into the account to pay the bills! It’s my money I should be able ti access it 😡
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emma-kvs
(@emma64979643) reported
@AskNationwide Think like many other members I will vote with my feet… very unhelpful service. Used to be a pleasure to visit branch. Not so anymore
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Sue farrell
(@Suefarbook) reported
@spamvicious @BlondeHistorian @AskNationwide Same problem here. Hearing challenges has increased so with masks and more requests to call
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Lisa Barnett
(@Leesa_fairy) reported
@AskNationwide Naaa your looking at a £40+ bill for you to answer the phone. Its my money. Not how customer services works im afraid. Tried to tell you before I left. Nooop its fine if I use my card at the airport. Lies. End of.
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Alan Weir
(@Emaffynaeweel) reported
@AskNationwide I’d ask the Nigerian prince that I lent money to last week if he could help?
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Muzza*
(@RichardMuzza) reported
@AskNationwide I called customer service but they can't access by account due to a block put in December. But my card has been working fine since then. What crazy security is that? Now I can't unblock my card because cust svs can't access it. Time for a new credit card provider?
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John Newton (CultLens.tez)
(@CultLens) reported
@AskNationwide i tried that its a script no live help it just gave a link to the order page, ill keep trying
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Chris Harmer ⭐⭐
(@ChrisHarmer15) reported
@AskNationwide hello, my mortgage broker has spelt my partners name wrong on mortgage application 1 letter is wrong, is this an easy fix or would a whole new applied submitting. Thanks
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RealityCheck
(@Complyorcry) reported
@AskNationwide thank you for the sterling and efficient service you provided today to make up for the dismal service I received from @NatWest_Help who after 28 years couldn't be bothered to keep my business. Natwest loss is your gain because I am going to move everything now.
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Hattie in Paris
(@Hatspin) reported
@AskNationwide hi - you have made it impossible to cancel stolen cards abroad without the app. My parents are in their 70’s. They do not have apps for everything. Exactly how is this helpful?!
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Vicky Myers (She/Her)
(@vmyersecosse) reported
@AskNationwide @BlondeHistorian You need to be more proactive than this! You could DM privately to get the details rather than expecting this customer to call and wait on hold to speak to someone. VERY POOR customer service @AskNationwide 👎🏻
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Lisa Barnett
(@Leesa_fairy) reported
@AskNationwide No kyle, if I did, I wouldn't be in this ridiculous situation. You could whataspp me as I have hotel wifi but that does not seem an option. As said previously, good luck monday. I want compensation for not access to my own money for two weeks on a holiday. Its jokes
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kevan ramsdale
(@KevanRamsdale) reported
@AskNationwide Clearly your training or lack of hasn't taught you about the Provisions of service S29 EA2010 or the fact that dictating the terms by which you provide a service is discrimination victimisation & harrasment P1-7! Mpearce who lied in email 24/01/22 i'm still waiting from call from
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wolfbane
(@MollettJames) reported
@AskNationwide Card keeps being blocked, 1 out of every 2 online transactions i get a call to confirm its me if i miss the call i have to spend 2 to 3 hours on hold trying to get my card unblocked. Customer service is useless still waiting for a call back 9 days after complaining
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Aldrin Singh
(@Aldrin_Singh) reported
@AskNationwide Already put a complaint in. But doesn’t seem like Nationwide actually care about their customers especially given the circumstances of the pandemic. I’m very dissapointed with Nationwide’s customer service. I will be telling everyone to never use Nationwide
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Kate J
(@katej1984) reported
@AskNationwide I just want to ask about travel insurance, but the website isn’t clear, so wanted to talk. Was holding for a grand total of 80 minutes and the person who initially answered after 70 minutes said that the relevant team was closed, even though your site says they close at 7pm….
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Bebe Rodgers
(@bibohibo) reported
@AskNationwide Your system is down. I'm unable to access my account online; I've tried several times having carefully input my login information correctly each time. Please see to the problem, thank you.
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Aldrin Singh
(@Aldrin_Singh) reported
@AskNationwide Spoke to Ian. He told me nationwide don’t have to even give the customer a reason to why they declined it even though their legal dept. was telling the customer the mortgage will be complete on a certain date. I would appreciate if you can help me?
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colredhill
(@colredhill) reported
@AskNationwide appalling customer service today waiting 15 mins on hold going to the ombudsman
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Sam 🦻🏻
(@spamvicious) reported
@BlondeHistorian @AskNationwide It’s so strange how people can be so oblivious. I once had to make a complaint because I had made an appointment to go into the bank and the staff member told me I had to use phone banking. I explained several times I was deaf but he just said he couldn’t help and walked off.
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jessica emmeline punter
(@jessloovesu) reported
@AskNationwide I’m not sure if I’m eligible to raise a dispute, can I message to discuss the problem in further detail just to ensure it’s valid? Thanks
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annalise🦋
(@asianbabydollx) reported
@AskNationwide is there a problem with payment because I’ve just been sent money and haven’t received it in my account and normally I receive it straight away
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BRYAN CRAWFORD
(@BRYANCR54847829) reported
@AskNationwide I am 76 and live alone and this avalanche of verbiage is getting me down. Oh,dear,I clean forgot the Nationwide's new logo is Money first People second. This tweet is a complete waste of time.
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Holliesaur
(@IEatRainbows106) reported
Thanks @AskNationwide for service failures back in jan leaving me paying too much council tax to fit my life. You’re my 13th reason why x
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Troutfortea
(@troutfortea) reported
@AskNationwide I see your online banking is down yet again. It's been very unreliable lately, especially on paydays. Any idea why that is?
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Simon Mariner
(@mariner354) reported
@AskNationwide hi - my mother-in-law has signed up for online banking yesterday, but she is unable to download account statements. There is a message saying some information is currently unavailable. Is there any idea when she will be able to access her xurrent account online?
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kevan ramsdale
(@KevanRamsdale) reported
@AskNationwide Dictating the terms on which you provide a service is discrimination harassment & victimisation as per S29 P1-7 #disabledhatecrime i've told you the resonable adjustment required call from mark chapmans office! I've also told you about your ignorant mpearce & that he cannot read
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Siân 💙🏴
(@siantwin) reported
My mum's trying to change pension from @PostOffice savings acc to @AskNationwide without success. No one will help or listen even @AgeCymru. Any suggestions? Very stressed mum.