Nationwide down? Current status and problems
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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
- Login (30%)
- Mobile App (27%)
- Website (25%)
- Transactions (11%)
- Transfer (6%)
- Withdrawals (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Sheffield, Ross on Wye, Manchester, Milton Keynes, London, Liverpool, City of London, Glasgow, Eastbourne, Letchworth Garden City, Kettering, Edinburgh, Horsham, Maidenhead, and Croydon.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield
|
Website | 2 days ago |
|
Ross on Wye
|
Login | 2 days ago |
|
Manchester
|
Website | 2 days ago |
|
Milton Keynes
|
Login | 3 days ago |
|
London
|
Website | 3 days ago |
|
Liverpool
|
Login | 3 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Dave H 🏴 🇪🇺 Invoke Clause 8 (1320) (@BCCletts) reported@Mistywoman1 @AskNationwide Mix that with the customer service off-shoring with @ScottishPower especially (I've a screwed up account where the instructions were completely inverted in 2019 - still not sorted - & the emails begin "Dear Miss David/Mr Dave") We need to highlight service suppliers who employ >>
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Gary Fisher (@garyfish76) reported@AskNationwide Here to help by saying you cannot help and passing you to another department who tell you to speak to the first department because they can’t help
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Dean (@Dick44194210) reported@AskNationwide reported a fraud issue and you refunded me to much so I've called to sort this and now you've also taken an extra £80+ out of the account
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Iain Turner (@IainTurner5) reported@AskNationwide why can I only get statements back 15 months on your app & website ? . No use for tax returns or trying to resolve lockdown queries.
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Paul Mylrea (@MylreaPR) reported, @AskNationwide I am abroad and need to fix a direct debit I cancelled by mistake. I can only find phone numbers that I cannot, and cannot afford, to call. How can I contact you online? Help!
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O (@Ocresswell83) reported@AskNationwide Hi Team, my flex plus debit card is asking for me to insert card, and use chip and pin almost every other contactless transaction and it's becoming very annoying. Any help how this can be fixed pls?
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Sarah Robinson (@SarahRob1234) reported@AskNationwide Thanks I’ll block that number. I didn’t share any information 👍🏻
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wired💙2849 (@p_hAnon_ymous) reported@AskNationwide Fyi I still have to sign in through browser to use my NW bank on my phone
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Fiona Tucker (@Fi_tucker) reported@AskNationwide absolutely disgusted by your customer service dealing with errors made on your side with my widowed mother. Bereavement is really tough, made harder by your refusal to deal with a problem swiftly and disallowing access to cash for 2 days. @BBCWatchdog #incompetent
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ihatehackney (@official0scar) reported@AskNationwide if im not a customer why would i log in to complain? stop spamming ex customers who left you years ago
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cc (@cc_kitty) reported@AskNationwide I don’t have an account with you. Herein lies the problem. The mystery named person who is using my flat postal address - fraudulently - has the account. I will attempt the live chat link tomorrow when I nave more time but I have no account details just endless mail from you.
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Rob_carpy_G (@rob_carpy) reported@AskNationwide My card has been used fraudulently using contactless down south and I can not get hold of either my branch or fraud to seek help. Someone please help before my account empties right before Xmas 😩😩
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Cinnamon (@Fragrantjazz) reported@AskNationwide I just don’t understand while you have one person behind the counter another, unmasked, is running up and down the queue instead of opening another counter! And to stop the queue snaking out outside in the cold we were huddled inside which is really not the action needed in a pan
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Trish Ryan (@cakestastenice) reported@AskNationwide I need to transfer money out of my instant access isa this week and it looks like I can’t do this online unless it’s to a Nationwide account, hence opening one. Is this correct?
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wired💙2849 (@p_hAnon_ymous) reported@AskNationwide I've looked into what you said. Realme have just released the beta UI V3 update on 16th December. It is not rolled out to my device yet. However all my other banking apps work fine. Which begs the question, why is NW app causing problems with realme UI v2?!
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John (@johnwithbeard) reportedThe @AskNationwide chat bot is no help, of course, and when I take the option Speak to Person, it tells me none available.
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wired💙2849 (@p_hAnon_ymous) reported@AskNationwide Tried all the above numerous times. I'm not the only one with this issue I see plenty of other customers complaining about the same.
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Craig Hughes (@Scragglington) reported@AskNationwide FYI, your online current account origination page isn’t working. Tried on 2 separate devices, I get past the soft credit check and am offered a FlexDirect account, but the Apply button does nothing.
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Vikki Atkins (@atkvikable) reported@AskNationwide what's up with your app? Last two days all I get is the loading screen. Can't check my balance etc. A little help?
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Andrew Bowes (@andrewbowes) reported@AskNationwide Good Morning, I am trying to do a CC Balance Transfer on the Android App but keep getting a Service Availability Issue notice. But your service status on Web says no issues?
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Anna Mathieson (@MrsM_SENTA_EY) reported@AskNationwide I’ve just been scammed and a unauthorised payment taken from my account I’ve been on hold for 30 mins now. I stopped my card but they’ve accessed my banking HELP!
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Smithy 💙 (@lillegs85) reported@AskNationwide Is the app down? OH trying to access but haven't been able to for 2 days now..
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𝕄𝕚𝕜𝕖 𝕎𝕒𝕣𝕟𝕖𝕣 (𝕄𝕊𝕖𝕔) (@minimike86) reported@AskNationwide why does it take 35 minutes+ to get through to customer services...
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John (@johnwithbeard) reported@AskNationwide Glad to hear your new system works at a time convenient to you. Shame it didn’t when it was convenient to me, the customer. Old system was convenient to both of us
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Trish Ryan (@cakestastenice) reported@AskNationwide successfully opened a flex account online this morning but it isn’t showing in my app. Help please! Isolating so can’t visit a branch!
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places (@private20200000) reported@AskNationwide the app and website says phone lines are open 8am-6pm Monday to Saturday, but trying to get through it says lines are closed. Chat doesn't work either. I was due my switch money 4th December and still waiting. What is happening please? I can't speak to anyone.
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Mike Carroll-Owen (@mco1986) reported@AskNationwide is there an issues sending money to a different account please?
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John (@johnwithbeard) reportedVery sorry to see @AskNationwide has removed Secure Messages option. Was a simple, quick way to raise account specific issues, at time of my convenience, and get answer a day or so later. NOT going to ring them up at their convenience, go through tedious security after holding.
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cc (@cc_kitty) reported@AskNationwide Thank you for the response. I won’t be calling at my expense. Someone can follow and DM me and then call me. I tried to contact customer services email and received a robotic reply asking me to go in to a branch and resolve - NO WAY - this is already taking up my head space.
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Freya Freely (@FreyaFreely) reported@AskNationwide Thanks, Ashley. I can't see this option unfortunately. I'm on an android phone. Can you help?