Nationwide status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (45%)
• Website (26%)
• Mobile App (15%)
• Transactions (11%)
• Transfer (2%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Northampton, London, Croydon, Telford, Tavistock, Basildon, Orpington, Dorking, Mitcham, Derby, Derry, Nottingham, St Helens, Glasgow, and Swansea.

City	Problem Type	Report Time
Northampton	Transactions	15 hours ago
London	Mobile App	16 days ago
Croydon	Login	17 days ago
Telford	Website	19 days ago
Tavistock	Transactions	19 days ago
Basildon	Mobile App	19 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jon B (@ozzybn1989) reported 8 minutes ago

  Hi @AskNationwide is your system all down again? Been trying for the last hour to register for online banking for my Aunt and it will not accept the code you keep sending her! Tbh she has had nothing but grief ever since she applied for the switch from Halifax…

• 
  Barry Munckton (@bmunckton) reported 9 minutes ago

  @AngelaJ24625888 @MichaelFra89678 @AskNationwide Well there are specific criteria I cba to try and repeat in here. It’s all on the website. You’ll have missed 1 element of it. With the current account you need certain numbers of transactions etc.

• 
  Gooner Kev (@KevKumbaya) reported 10 minutes ago

  @AskNationwide hey guys. Great idea to start asking me to use a card reader to send money 👍 is it not enough that I’ve used a login, pin, password, faceID?!?? No I need a ******* card reader to send my nan £25. Is it 2001 again?! What a ******* joke

• 
  Septic Skeptic Fella Русский мир иди на хуй! (@dunfishin4) reported 12 minutes ago

  @AskNationwide Unfortunately there are very few ways to talk with you when an issue arises. Like when an insurance company helps itself to £100s from my bank account because they took a renewal payment a week before the renewal date whilst I was in the process of trying to cancel my renewal.

• 
  Small School RETIRED Teacher🙋🏻‍♂️ (@SmallSchool_KS2) reported 12 minutes ago

  @benjaminlfc @AskNationwide @ragrace1967 So your problem is..,?

• 
  B S (@x19393939) reported 13 minutes ago

  @AskNationwide are faster payments down again? Sent money to my other bank and it's not arrived nothing on your website.

• 
  Matty M (@wanna_be_dj) reported 14 minutes ago

  @AskNationwide just received a letter from you stating you’re removing my overdraft and you’re giving me 30 days to pay it off??? Shocking service from the ‘peoples’ bank. Never been over my over draft. Don’t live in my overdraft have 3k a month go in and you’re doing this. How can you even be allowed to do it. Time to move banks.

• 
  Matt Sneyd (@matt_s29) reported 17 minutes ago

  @JoshPearson88 @AskNationwide Been with them over 17 years and got jack **** and got saving accounts with them

• 
  Danny Hughes (@dannyjames2913) reported 17 minutes ago

  Hi i switched over to u on the 24th August and my direct debits have not been transferred over and ive got bills to pay which will now be late can u help @AskNationwide

• 
  Thom (@ThomasAllison5) reported 19 minutes ago

  @AskNationwide my banking app is down, is this a wider uk issue?

• 
  George Brown (@gb62028) reported 19 minutes ago

  @AskNationwide so please enlighten me as to how I’m locked out of setting online banking up but then I tried to access my customer number and it says I’m locked out of setting it up Honestly a joke, regretting trying to set up an account with u

• 
  Oliver Myhill (@Forthemanynott5) reported 21 minutes ago

  @ChelleChipato @AskNationwide Congrats to the lad on his results . Questionable customer service to say the least on the other hand

• 
  Alex Birch (@alexbirch1992) reported 22 minutes ago

  @AskNationwide @steph_wass Can confirm there is an issue - no pending payments from today and problems getting into the app

• 
  Chelle (@ChelleChipato) reported 22 minutes ago

  @gondo_nicole @AskNationwide Thanks but that’s not what their website says, also he has been accepted and the uni had provided the relevant codes to open his student account. There was absolutely no reason why it couldn’t be opened so this is incorrect

• 
  B (@scriptwren) reported 24 minutes ago

  @yawizzy @ChelleChipato @AskNationwide Sometimes these days it’s the best way to get proper customer service, that’s why. Why are you trying to police social media like this? Clearly they have exhausted face to face possibilities. What happened to decent customer service and a bit of empathy?

• 
  Johnboy Scott 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Johnboy014) reported 27 minutes ago

  @AskNationwide Thank you for the £100. A loyal customer 👍 Oops,not a loyal customer. At least the Ceo has a good bunch of 💷💷💷 🤔👏👏😡

• 
  Septic Skeptic Fella Русский мир иди на хуй! (@dunfishin4) reported 29 minutes ago

  @AskNationwide I tried to speak to someone at Nationwide on the phone but was greeted with an automated service and referred to the banking app, where a dumb chatbot told me it would take up to 120 days to investigate a “dispute” and gave me a phone number to speak to an agent.

• 
  Will.I.Amッ (@Talk_To_Will) reported 33 minutes ago

  @ChelleChipato @AskNationwide Instore banks are next to useless these days. Go in to open a joint account with all the documents and get pushed into a room to do on a tablet because it’s all online. Lloyds aren’t much better as have to do online too (only popped into Lloyds because there was an issue online!)

• 
  ME? I'm not well.... (@itsfar2bright) reported 35 minutes ago

  @AskNationwide @lourowlands99 You can’t remove the card reader if you’ve never had one ! This was a problem several Months ago. Seems you’ve updated the system with the same error. I too can’t transfer money.

• 
  shite hawk (@warwick3090) reported 38 minutes ago

  My Mum passed away at the end of last month and trying to sort her financial affairs. I thought I'd closed her Bank account with @AskNationwide on the 9th July and was told I should hear from them in ten working days but heard nothing. 1/2

• 
  Connor200024 (@connor200024) reported 38 minutes ago

  @AskNationwide hey, wondering if you can help me. I’ve had £119 taken out of my account for some Apple bill. But I’ve checked absolutely everything and I’m not sure. Can you guys help?

• 
  Rachel Neighbour (@Rachey8807) reported 41 minutes ago

  @AskNationwide The banking app is down. All I’m getting is a white screen with the blue spinning circle. Any idea how long it will be down for? Thanks

• 
  Mark Wilson #NAFOfellas 🇬🇧 🇺🇦 (@MarkWil66911411) reported 47 minutes ago

  @AskNationwide just had a faster payment sent however nothing is showing in the app are you aware of any issues

• 
  Chelle (@ChelleChipato) reported 51 minutes ago

  It makes no sense why your service at @AskNationwide Bilston branch was to stop him from opening an account even with the right credentials. I am glad that he didn’t just walk away and in fact when this was raised at the main branch they were shocked with the treatment he got!

• 
  Donnachadh McCarthy (@DonnachadhMc) reported 52 minutes ago

  Bugger. Here we go again. Why are even @AskNationwide screwing their existing home insurance customers? Just got told I have a FORTY % increase in my premium for next year!! The @CooperativeBank did the same to me when I was a long time customer.

• 
  ME? I'm not well.... (@itsfar2bright) reported 53 minutes ago

  @AskNationwide Wow… you’ve replied to an email I haven’t sent! As a customer service help desk - are you aware this is an issue which has been created by an update to the systems? And is NOT a customer issue?

• 
  RoslynByfield (@RoslynByfield) reported 53 minutes ago

  The Bottom Line talking about changes to business over 20 years and now focusing on boards: now more women but some way to go. @AskNationwide has just prevented a customer from getting onto their board. #wato #bbcpm

• 
  Don Calogero (@Hengist123) reported 56 minutes ago

  @MichaelFra89678 @AskNationwide A lot of people took out £100 savings in every building society in the age of carpetbaggers trying to close them down, in the hope of a huge windfall.

• 
  william (@willyamhobbs) reported 1 hour ago

  @MattyCanPic @AskNationwide I am also having this problem

• 
  Sam C (@misssamc) reported 1 hour ago

  @AskNationwide any known issue around one time codes not being received? 🫠