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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (34%)
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Website (23%)
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Login (20%)
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Transactions (16%)
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Withdrawals (5%)
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Transfer (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Walsall, Dunfermline, Oswestry, Crawley, Plymouth, Stockton-on-Tees, Whitehaven, Dumfries, Glasgow, Redhill, East Kilbride, Ramsgate, Waltham Forest, City of Westminster and Edinburgh.
| City | Problem Type | Report Time |
|---|---|---|
 Walsall |
Withdrawals | |
| Dunfermline |
Mobile App | |
| Crawley |
Mobile App | |
| Plymouth |
Login | |
| Stockton-on-Tees |
Transactions | |
| Whitehaven |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Jane-Marie
(@mariejane2020) reported
@AskNationwide Why can't you help people that save thousands with you, rates are awful sorry
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Annie Thomson
(@Sadie2202) reported
@AskNationwide So have tried again today, apparently there is no one in Nationwide who can deal with an overall complaint or come up with a solution as to how we can access our overpayment. It is OUR money which we have overpaid, we need this money but Nationwide won’t let us have it back
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suzannah downey
(@downey_suzannah) reported
@AskNationwide It never takes 2hrs! Unless you have something broken on your end! Then it becomes a problem for every customer that banks with you
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david
(@david_8542) reported
@downey_suzannah @AskNationwide I’m having the same issue & I’m now completely stuck, again. The “up to 2 hours” response is quite frustrating when obviously there’s an issue. It’d be good to increase transparency to tell us why processing payments is not immediately as this seems to happening more frequently
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Lauren Peace
(@thepurplewitch_) reported
@AskNationwide bank down again?!!!! This is embarrassing. My card keeps getting rejected!!
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Will
(@lfc_arrow) reported
@independencekat @AskNationwide Fair enough I wasn't aware you had issues with NW sorry. Santander seem to be down atm. I have a bills account that won't take my money
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Mondiboy
(@MondesirWayne) reported
@TTMoneyMentor @AskNationwide The low level and stagnant British wages makes it impossible for the average worker to afford buying a house. Unless you get a subsidy from the bank of Mum and Dad an inheritance or a lucrative Only Fans account. You can forget it.
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Will
(@lfc_arrow) reported
@independencekat @AskNationwide I've seen on another thread here someone braved the hold times and they told him it "may" not be fixed until Monday. I would personally keep trying after 12. I used to work for HBOSand banks are usually onto these issues pretty quickly. Sorry it wasn't better news! 😑
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Annie Thomson
(@Sadie2202) reported
@AskNationwide There was on our previous product, when we switched in February it was explained clearly that once the switch was made we wouldn’t be able to access the money. Been through complaints procedure, went against us. We just want a solution
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Matt Gardner
(@mttkgrdnr) reported
@AskNationwide hi, I have a new mortgage with you. My repayments are set for the 28th of each month. If this is a weekend or BH, does it come out on the last working day before or next working day after the 28th?
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suzannah downey
(@downey_suzannah) reported
@AskNationwide I’ve had to get my mam to transfer from her nationwide account and that worked straight away! Doesn’t help when I have bills to pay and things to do at half term to keep transferring to and from my parents just to get money into my account! Bad service need to bank elsewhere
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Tee♡
(@TiyanaDyal) reported
@AskNationwide I really need a new bank. Every single month I have a problem with your system. It’s been 3 hours and it’s still not cleared
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SA37 🌸⭐️⭐️
(@MagicCity37) reported
@AskNationwide I don’t want a web chat. I want to speak to someone. I’ve just had to come off my second call to Nationwide after queuing for over half an hour. A total waste of my time and an unacceptable service!!! Three calls, 2.5 hours! Please pass my comments on to your relevant colleague.
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Helen Brady Keenan
(@hbkeenan) reported
@AskNationwide Done all this to no avail. Pointless. Really sorry but will be changing banks after 20+ years. Too many problems lately and this is the final straw.
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Kerry Dunn
(@_Kerry_Dunn_) reported
@AskNationwide could you please tell me why it states on your website that a Credit Union statement can be used as Proof of Current address, both in branch & online, but I was told in branch they couldn't accept it as my statement had been printed BY Credit Union & posted to me?
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Chris Martin
(@cm_uk) reported
@AskNationwide No one is helping since this is a system error and an internal process error. It’s an error on your side which is preventing me from getting the offer to enable@me to remortgage. I need someone to take ownership of the issue and get to a resolution asap.
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T I N K
(@seektink) reported
@AskNationwide Hi nationwide, I need advice, I sold tickets for a concert and @AXS_UK have said many things about giving me the money from the sold tickets however they still haven’t transferred the money, I have proof of them telling me multiple things. Please help
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Melanie Bradley
(@MelBradley79) reported
@AskNationwide is there a problem with transferring money? My mum has tried to send money to both my accounts as I need some money urgently and neither has gone through it’s been an hour??
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chris thorncroft
(@miragef47) reported
@AskNationwide Thanks but just got a message to say they have refunded the money. Many thanks for your help.
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Kerry Dunn
(@_Kerry_Dunn_) reported
@AskNationwide All they said was that they couldn't accept my statement as it had been printed, they didn't give me any other information. I did explain that it states on the website that you do accept Credit Union statements, but they refused.
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Annie Thomson
(@Sadie2202) reported
@AskNationwide Only option was to go through Financial Ombudsman which we’ve done. We are very disappointed that no one from customer service or management will look at options for us. Will never recommend Nationwide to anyone.
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Will
(@lfc_arrow) reported
@independencekat @AskNationwide Santander are having issues today not Nationwide. Noone can seem to transfer money to or from Santander accounts today
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David Bowdley
(@DavidBowdley) reported
@AskNationwide I support what you are doing re. Mx, but can I ask why you require a title at all? My business of 20 years has never asked for title as we don’t need it. What is the business reason for requiring a title? Wouldn’t it be more inclusive to not need to give one?
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Elisa 🌼
(@HereIsElisa) reported
@Kiwiobrien67 @AskNationwide Same I’m having the same issue just now transferring from Santander to Nationwide and I need to pay my rent :/
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Jo Chandler
(@JoChandler3) reported
@asknationwide even more insulting 5 business working days to get back to a complaint SHOCKING!!!!
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david
(@david_8542) reported
@MelBradley79 @AskNationwide I sent payments over 2 hours ago and they still haven’t cleared so it’s just not you. But it seems the default response is payments take “up to 2 hours” so guess we are stuck until Nationwide acknowledge there’s an issue…
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Kieran O'Brien
(@Kiwiobrien67) reported
@AskNationwide again payments sent to nationwide this morning by faster payment not in account. Is there another issue today?
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Carolyn Gyseman 💙
(@caro1000) reported
@AskNationwide No problem anymore when you shut your branches, you’ve already shut all my local ones
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Elkel
(@Kr66E) reported
@AskNationwide disappointed website opening times don’t match the actual local building society
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Melanie Bradley
(@MelBradley79) reported
@AskNationwide I take it there is a problem with payments again?