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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (33%)
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Website (24%)
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Login (20%)
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Transactions (16%)
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Withdrawals (4%)
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Transfer (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: City of London, Walsall, Dunfermline, Oswestry, Crawley, Plymouth, Stockton-on-Tees, Whitehaven, Dumfries, Glasgow, Redhill, East Kilbride, Ramsgate, Waltham Forest and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Website | |
| Walsall |
Withdrawals | |
| Dunfermline |
Mobile App | |
| Crawley |
Mobile App | |
| Plymouth |
Login | |
| Stockton-on-Tees |
Transactions |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Helen McCarthy
(@HelenMcC) reported
@AskNationwide are there actually and phone lines open today?! Everything I read on Twitter, your website, paperwork, says lines are open this morning. Have rung 2 different numbers to be told “you’re closed”!!! Need to speak to someone ASAP. Thanks.
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NV
(@thrivingn) reported
@AskNationwide the first page after trying to login
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Mark McAndrew
(@markmcan) reported
@AskNationwide I can't locate the transaction, your app won't show statements. It says "sorry, we are experiencing a technical problem, please try again or view our service availability page for more info". (That page says everything is working normally, so not helpful...)
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Malcolm Dixon
(@malgpz900) reported
@AskNationwide Thanks Hannah. I've checked,no updates available on my phone. It's running Android 7. It's strange as everything was working OK up to a couple of weeks ago, and strange that one flex account is still OK, the other two are not showing any activity.
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Sheila Manisier
(@Mizchlld) reported
@AskNationwide Hi. Trying to make a payment to account 44444445 070094 but I think I need the name of the account to verify it with my bank. Can you help please?
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Aimee💫
(@barrett_aimee) reported
@AskNationwide I’ve not received the correct amount for a refund from Dorothy Perkins, they said they’ve refunded the full amount. But I haven’t, and have bank statements to show this. They’ve told me to contact you as there’s nothing they can do to help🙄
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Hev
(@liquidaria) reported
@AskNationwide I was just told they deposited. An hour delay seems a bit much but false alarm overall it seems. I can still send info if you want to look into it Incase it’s a bigger issue. You’ve been a wonderful help !
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Patryk Panek
(@patrykpanek_pp) reported
@AskNationwide hello I have a question I just switched my bank to nationwide and I have received “card reader” I really really don’t want this, awkward.. Is there any way to get rid of that ? I don’t want to carrying this “machine “ with me everywhere… Please help
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Nikola dewick
(@wiccanlady67) reported
@AskNationwide anyone else having issues with online banking? Can't get to my account and so can't pay bills!!
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CONNIE
(@Conja25) reported
@AskNationwide having trouble paying for something on card and I am in barbados can somebody contact me to help.
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Sam G
(@sammyanne24) reported
@AskNationwide 🚨🚨Please Help🚨🚨 I’ve cancelled a direct debit a few hours ago and have no idea how to bring it back. Can it be reinstated if I visit a branch?
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Stefanie Blythe
(@stefanie_blythe) reported
@AskNationwide is there issues with credit cards? Tried to use mine and not being recognised
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Manvinderjit Singh
(@msdhaliwal88) reported
@MartinSLewis - I'm helping mum switch to a lower mortgage rate but @AskNationwide are super diff - its taken me 6 calls to get an online appt - seems to me they don't want you to pay off your mortgage or get a better deal - is anyone else having the same issue!!
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em green
(@emilykgr) reported
@AskNationwide I closed down one of my savings accounts and requested the money to be transferred into a different account (both nationwide). First account now showing as 0, money hasn’t gone into my other account! Please help
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Joe Harris
(@SoundSpeedUK) reported
@AskNationwide That's fine but it doesn't work. Just reinstalled both apps and the problem persists.
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mrsbb
(@mrsbb13587381) reported
@WillBroadbent @AskNationwide Disappointing treatment, especially given you have been a long standing customer 🙄
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Blue and Shots
(@Bluelion2007) reported
@AskNationwide Fantastic service from the lovely lady on the customer service desk at your Richmond branch. A real credit to your company. Would you pass on my gratitude
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Sebastian J Hudson
(@HudsonJSeb) reported
@AskNationwide Trying to make an urgent payment that won't go through? What's going on can you fix this ASAP.
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Jennifer
(@auntyfaf81) reported
@AskNationwide just wanted to say what great customer service I received from Jared who works at your Golden Square branch in Warrington, when I had unknown transactions on my account. I have been in branch a few times this week in a panic and he has been a legend!
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Anthony
(@Anthony10585629) reported
@AskNationwide how can I suggest some improvements to your online banking website? I would find it really useful if on my mortgage account it showed total overpayments so far this year, when the anniversary is, and what the penalty free limit per year is.
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Sam
(@LilyMaysDaisies) reported
A huge thank you shout out to @AskNationwide for the quick fraud investigation after being scammed. Got my money back! 10+ years happy customer 🏆👏
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NV
(@thrivingn) reported
@AskNationwide I'm trying to login to online, but need to register my mobile number first apparently - so that dept :)
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Ricky K
(@ricky____k) reported
@AskNationwide Thanks. Just want to make sure i have access to my money once the switch has taken place. Cheers.
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Ziggy Ashton
(@AshtonZiggy) reported
@AskNationwide 2/2 to my PayPal account even though I have no PayPal account and only used a guest checkout so could you help me in recovering the lost funds?
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Helen McCarthy
(@HelenMcC) reported
@AskNationwide Partner applied for loan - sent docs back thurs (emailed) - monies should have been transferred today - nothing in account. He said communication from nationwide about this whole loan application process has been shockingly awful.
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Kerianne & Elli
(@KerianneAndElli) reported
@AskNationwide sick of you planning maintenance every god dam saturday when you know people need their money to transfer funds can't you do this on a wednesday!? Nobody gets a paycheck on a wednesday it's not rocket science the only good thing about you is you're customer service
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Debra Hunt
(@imthemoon67) reported
@AskNationwide how do I get a replacement card when my chip has stopped working?
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Andy Wellbelove
(@andywellie) reported
@AskNationwide I see your website is still advertising free travel insurance for flex + accounts. I believe you’re taking this away from account holders. Am I correct and can you explain why?
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Mary Ann Finlay
(@MaryAnnFinlay9) reported
@AskNationwide can anyone please help me with the holiday insurance I have with you I had my holiday cancelled by the travel agent and need to get a refund
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Hev
(@liquidaria) reported
@AskNationwide why aren’t incoming payments showing in the accts is the service down ??