Nationwide status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (49%)
• Mobile App (21%)
• Website (20%)
• Transactions (9%)
• Transfer (1%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: City of London, Rochdale, Colchester, Peterborough, City of Westminster, Poole, Ashford, Great Malvern, Farnborough, Ballyclare, Leeds, Hackney, Darlington, Southampton, and Birmingham.

City	Problem Type	Report Time
City of London	Website	14 hours ago
Rochdale	Transactions	20 hours ago
Colchester	Login	3 days ago
Peterborough	Login	3 days ago
City of Westminster	Website	3 days ago
Poole	Login	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Hello Purgatory (@HelloPurgatory) reported 17 seconds ago

  Hey why can't I filter transactions from a specific payee on your online banking in the search function? Your banking upgrades are now a hindrance to my accounting PLEASE FIX THIS ASAP! @AskNationwide

• 
  Tommybhoy79🍀🏴󠁧󠁢󠁳󠁣󠁴󠁿⚽ (@ruchillbhoy79) reported 50 seconds ago

  On hold to @AskNationwide fraud telephone line for over 30mins now....terrible customer service this 😡

• 
  ESC Matt UK 🇬🇧 (@ESCMattUK) reported 3 minutes ago

  @AskNationwide I’ve been trying to move my money from my current account to my savings account for several days but the app keeps refusing to allow me to do it. Please help

• 
  Jenny Smith (@GoodyActually) reported 4 minutes ago

  @AskNationwide I wrote to them as someone that had very much been part of Pride celebrations in the past, but who felt unable to support the incarnation that @AskNationwide was promoting, by the way. /end

• 
  Alan Raimes🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🇮🇱 (@GrimUpNorth01) reported 5 minutes ago

  @AskNationwide very disappointed to find out this year I will not be receiving the fare share payment even though I have numerous accounts with you and been a loyal customer for many years. I now feel loyalty means nothing and will have to revaluate my position with you.

• 
  Michelle Bills (@shellbills) reported 7 minutes ago

  @AskNationwide is there an issue with incomingand outgoing payments waiting for money to go in

• 
  Luke Terzino 🪐 (@LucasTerzino) reported 11 minutes ago

  @AskNationwide @GarethSamuel8 That’s a shame, I’ve been a flex plus customer for years, would have been a nice touch.

• 
  Noah's nan 🩷 (@Noahjames_nan) reported 12 minutes ago

  @AskNationwide Thank you, I put the phone down on them as I was sure it was a scam but wanted to be sure!

• 
  Thom (@ThomasAllison5) reported 18 minutes ago

  @AskNationwide my banking app is down, is this a wider uk issue?

• 
  Dáireo (@Alpha2007D) reported 18 minutes ago

  Defo time to move accounts from @firstdirect to @AskNationwide. Went to my local post office—issue with their machine. Then local HSBC doesn’t accept cash & pointed to a branch in Reading! 🙄 Nationwide actually invested in a branch here. Tell me why I should stay, FD? 🛑👇

• 
  Jordan (@JordanPostingX) reported 20 minutes ago

  @AskNationwide It was a simple query. Some people can't even do simple tasks. Quit your job and let someone else do it that actually wants to help customers. I don't need to call up and give my blood group, star sign, favourite colour etc for you to tell me whether you use 1st or 2nd class mail

• 
  Johnboy Scott 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Johnboy014) reported 21 minutes ago

  @AskNationwide Thank you for the £100. A loyal customer 👍 Oops,not a loyal customer. At least the Ceo has a good bunch of 💷💷💷 🤔👏👏😡

• 
  Miguel Santos (@migsantox) reported 21 minutes ago

  @billyrjnaismith @AskNationwide actual humans in physical buildings solving account issues is wild. i usually just spend my time screaming at discord mods

• 
  Amy Marie 🤍🖤 (@Missamypacey_93) reported 23 minutes ago

  @Paulaj1984 @AskNationwide It was my friend bank that was down . I had a panic as i seen it leave mine

• 
  Chris (@Sparky2504) reported 26 minutes ago

  @AskNationwide This is exactly why I’ve now taken my 3 accounts to NatWest. Nationwide are so behind with the times with their procedures & systems. NatWest can usually fix everything online without having to call them. People don’t have time to call companies & wait on hold for ages anymore!

• 
  Citizen Swift (@citizen_swift) reported 27 minutes ago

  @AskNationwide I can’t get to internet banking. It’s been blocked. Called again this morning and got someone but their system was down 🙃

• 
  Jacko 💙 (@1066jacko) reported 28 minutes ago

  @AskNationwide Hi Nathan, the only issue I have is that we didn’t receive any more texts as it says in the message?

• 
  Christopher Freeman (@cmdfreeman) reported 30 minutes ago

  @AskNationwide Are you absolutely sure all your systems are working perfectly? I’ve been waiting over 90 minutes for a simple bank transfer…..

• 
  Crissy (@xcrissyyy) reported 35 minutes ago

  @AskNationwide hi, are there any known app issues? Mine keeps timing out so I can’t log in

• 
  Eze Hive (@EzeHive) reported 41 minutes ago

  @AskNationwide closing an account for no reason, not responding to messages and now refusing to tell me where my money is is a big problem and fraud. Just because I ordered a new card. Urgently get back to me, I shouldn’t have to wait hours on a phone when you’ve taken my money

• 
  kathleen reid (@independencekat) reported 42 minutes ago

  @AskNationwide are you having an issues today? Having trouble transferring from savings account to current account. Had the same problem last week but it resolved itself.

• 
  JTB (@fimbisj) reported 43 minutes ago

  @AskNationwide why is your telephone number for customers 03457302011 such rubbish? What’s wrong with just answering the phone? Why does AI have to be involved? when using callback it rings twice and hangs up. Your branch staff are brilliant your telephone service is terrible

• 
  Corin Messer (@CorinMesser) reported 43 minutes ago

  @AskNationwide Maybe it would help if I noted that none of our details have changed and our cover level hasn't changed and the Bank of England inflation calculator suggests our August 2025 premium of £626.30 should have increased to £638.75 not £987.00. Perhaps £987.00 was just a typo?

• 
  Southbourne 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿🇫🇷 (@Southbourne101) reported 46 minutes ago

  @MichaelFra89678 @AskNationwide Just have a look on the website about qualifying current accounts. Honestly the hoops you have to jump through just to get £100.

• 
  Chrismit (@RadiationSloth) reported 46 minutes ago

  @AskNationwide if we call your frais helpline after a dodgy transaction is picked up, as you request, there is a long wait. Fair enough. Why do you cut us off after 13 minutes on hold? How do i get through to sort out the problem without you cutting me off?

• 
  Matt Leslie (@mattleslie74) reported 46 minutes ago

  @AskNationwide The app issue has been ongoing for the last fortnight. I've restarted my device, I've uninstalled and reinstalled the app, but it is glitches aplenty when verifying a payment I've made to a third party.

• 
  ian ross (@ianross48395988) reported 47 minutes ago

  @AskNationwide Nationwide advised a customer of our company we were a scam concern and not to pay us for an order! We are a small 22 year old family company.

• 
  Mighty Claret (@Mickbfc76) reported 51 minutes ago

  @AskNationwide As a customer for over 15 years I'm gutted (again) that I'm not part of the fair sharer. Every time is a sad moment. Don't know what I'm doing wrong to miss such privileges even though I've been on your website to check

• 
  smiggs741 (@smiggyfox) reported 55 minutes ago

  Have you got issues with why standings orders are not showing in app @AskNationwide

• 
  Small School RETIRED Teacher🙋🏻‍♂️ (@SmallSchool_KS2) reported 60 minutes ago

  @benjaminlfc @AskNationwide @ragrace1967 So your problem is..,?