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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Website (30%)
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Mobile App (29%)
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Login (29%)
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Transactions (9%)
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Withdrawals (3%)
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Transfer (1%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Normanton, Birmingham, Northampton, Swadlincote, Glasgow, Rotherham, Islington, Sutton Coldfield, City of Westminster, Braunton, Montrose, Taunton, Leigh, Watford and Preston.
| City | Problem Type | Report Time |
|---|---|---|
 Normanton |
Website | |
| Birmingham |
Mobile App | |
| Northampton |
Login | |
| Swadlincote |
Login | |
| Glasgow |
Mobile App | |
| Rotherham |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Lee
(@leewat24) reported
@AskNationwide We are trying to exchange on a house today, there is one document to review and sign off, we’re being told 1 / 2 working days, no flexibility, we could lose our house sale and purchase due to inflexibility, please let common sense prevail
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Marc Fillingham
(@MarcFillingham) reported
@AskNationwide I was due to receive my wages today they are normally there before 1am it’s now 4:35. Problem?
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Music For Starters
(@music4starters) reported
@AskNationwide No you are not. You haven’t helped my so. One but. A victim@of a clever street drugging and theft. You have let him down.
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SarahDennis82
(@SDennis82) reported
Hi @AskNationwide. Have received an email with a third delay in response to a complaint made beginning of September. This will take it to two months wait already. Pretty poor customer service 🙁
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I Love Turtles
(@complainer_mr) reported
@AskNationwide I’ve been on hold on the phone and web service for the past 25 minutes. How long should I wait?
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Dave
(@dave28263) reported
@AskNationwide Why so you can say oh call this number they will help you it’s ok I will be transferring everything to my @bancosantander you had your chance a couple times and the service is terrible no help or care in the world for your customers
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Paul McQuillan
(@paul_mcquillan) reported
@AskNationwide @Debbiecrosbie1 Thanks, I really want Nationwide to help too. I have asked many times if the Fraud investigation could begin. It’s been 15 weeks since I first reported it. It would be great if you could confirm it has begun.
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TheRowdyRedhead
(@the_rowdy_red) reported
@AskNationwide I understand that, but the website says if you don’t like the reason, it might get rejected, so if I put ‘gift to friend’ how do I know you won’t reject it and you charge me anyway
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Vivi H
(@Vivsnewtwits) reported
@AskNationwide help. On phone to you. He kept saying he couldn't hear me. I could hear him. Then cut off. Are you going to call back, or do I have to go through another 15 minutes of "please hold". Been into your branch about this & online. How do I get through? Thank you
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Music For Starters
(@music4starters) reported
@thealexfreed @AskNationwide Strangely unwilling to honour your obligations when money is stolen from your customers. It’s like they are robbed twice. Once by the thief. Once more by your fraud team who refuse to help.
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Millwardt
(@Millwardt2) reported
@AskNationwide please help me! We desperately need to exchange today however there is a document awaiting review for the mortgage offer. I’ve called but the standard SLAs for processing this could lead to our whole chain collapsing. Can you help me?
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James Kirby
(@JamesSKirby) reported
@AskNationwide hi, I opened a current account with you today and am switching from another provider but have received no email confirmation to confirm the application has been done - can you help?
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Tim Ward #FBPE 🔶⭐
(@TimWardCam) reported
@sciolisthjf @MartinSLewis Several institutions try to make PoA operation as hard as possible even with a single attorney. @AskNationwide made it impossible, so in the end we closed the account - which itself took months of hoop-jumping. (The care home did wait for their fees rather than evicting.)
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Dave
(@dave28263) reported
Do not ever make a complaint or ask for anything or help off @AskNationwide they will ignored you delay stuff and not bother with you
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alex freed
(@thealexfreed) reported
@AskNationwide Managed to do it 🙀with out help 🔔🔔🔔
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Paul Nell
(@PNell50) reported
@AskNationwide help! I’ve switched my current account to you today for the £200 offer. Ticked the wrong box to keep my existong account open. I need to close it to get the £200, been on the phone for over 50 mins now, without being able to get it changed. Can you help me?
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Jason Brown
(@brownjason42) reported
@AskNationwide Trying to switch to a Flex Plus account from a different provider however I keep getting an error message both on my laptop and phone. Can you help??
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Iain
(@Jaggo18) reported
@AskNationwide So yet another call back not returned. This is really poor customer service, particularly as I'm trying (and evidently failing) to become a new member of NBS. How do I raise a complaint. Or does that involve yrmet another phone call that won't be actioned or returned?
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Music For Starters
(@music4starters) reported
@Moneybox my son was drugged and bank cards swapped. Then tricked into trying to draw cash and PIN numbers stolen. @AskNationwide are refusing to refund him. It’s a very long story but nationwide have let him down as they are not doing what they should. Please can someone help?
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Kirsty
(@snowythepyro) reported
@AskNationwide I'm in Nepal, tried to withdraw from an ATM & got message "using new PIN for first time, contact your card issuer". That's not true so I'm a bit concerned....help please? I need to get Rupees out!
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I Love Turtles
(@complainer_mr) reported
@AskNationwide why are you taking longer than 8 weeks to reply to complaints? Initially you said 5 working days.. now on week 9.5… in the meantime mortgage rates have trebled @MartinSLewis
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Julie Brinnand
(@juliejoy37) reported
@AskNationwide hi. I have tried to use the app to report that I have mislaid my bank card to request a replacement. When I get so far it asks me to verify my identity using the lost card in the card reader. Obviously I can’t do that as it’s lost. Help!!
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Pragmateq Limited
(@Pragmateq) reported
@AskNationwide Oh sorry. The error alert says “We're sorry We're currently experiencing a technical problem. Please try again or view our service availability page for more information.” But your status page shows no problems.
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Phil Cantankerous🌸
(@FCantankerous) reported
I see Nationwide BS (@asknationwide) have just done a @paypal, new terms:1.the ability for us to refuse to make a payment if we think it’s to a recipient that may be acting unlawfully. 2. allow us to stop payments in and out of your account, or block access, for safety reasons.🤦🏽
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Katy
(@TheBlueUlysses) reported
WTF @AskNationwide I've had money in one instant access account ("Instant Access Saver") with an abysmal interest rate and it turns out you have a very similar "Flex Instant Saver" that has a much better rate and you didn't suggest I move over? Thanks!
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Jungliztik
(@jungliztik) reported
@AskNationwide are there issues with services? Can't login on the app, phoned the number as shown but then informed that the service wasn't working. Service status page shows all as OK. Which is correct?
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Jack Trafalgar
(@jacktrafalgar1) reported
@CromwellStuff @AskNationwide @JustinTrudeau Withdraw all we can while we can. Bring the ******* down. I don't believe there's anything to lose.
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Dave
(@dave28263) reported
@AskNationwide went on the live chat also no help I am so glad I have opened a account with @bancosantander
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Dalentino Crossi
(@dalecross4) reported
@AskNationwide I started a chat, gave me that info then said he couldn’t help with it!
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MissDemeanour
(@AstridMc15) reported
@th0m45c4rl1n9 @AskNationwide @LloydsBank I am so sorry to hear you had this awful experience. Quite apart from the financial aspect, which in itself is very stressful, it’s the psychological part of what happened too. Thanks so much for taking the time & bravely sharing