Nationwide status: access issues and outage reports
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Full Outage Map
Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
- Login (45%)
- Website (26%)
- Mobile App (18%)
- Transactions (9%)
- Transfer (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: London, Croydon, Telford, Tavistock, Basildon, Orpington, Dorking, Mitcham, Derby, Derry, Nottingham, St Helens, Glasgow, Swansea, and Portsmouth.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Mobile App | 6 days ago |
|
Croydon
|
Login | 7 days ago |
|
Telford
|
Website | 9 days ago |
|
Tavistock
|
Transactions | 9 days ago |
|
Basildon
|
Mobile App | 10 days ago |
|
Orpington
|
Mobile App | 10 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Chelle (@ChelleChipato) reported@AskNationwide also wanted an official letter from the university to confirm his acceptance because the UCAS codes he has received were insufficient (I kid you not). Also note that none of this is on their own website, this woman was just gate keeping and making stuff up 3/5
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Rita B🍀🇺🇸🇬🇧 (@RitaBFranc) reported@StandWCrypto_UK All UK crypto holders should debank their banks & building societies. @AskNationwide are terrible. Apart from their crypto hate, they also have ridiculous restrictions on moving your money to & from your account.
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Jack Rtd. 🏴🇮🇨 (@jacks_almanac) reported@somersetlevel @HalifaxBank They have useless customer service. Dumped them years back and shifted to @AskNationwide and never regretted it.
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Rep74NL (@JohnnyRep74) reported@AskNationwide I recently transferred over to Nationwide . Have had nothing but problems with paying ours since . Have called hekpdesk numerous times to be fobbed off with excuse after excuse usually after waiting 30 minutes in a queue . Wish I had not bothered transferring
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Matty M (@wanna_be_dj) reported@AskNationwide No correspondence from you and you send me a letter asking me to call you. NO!!!. I have left you because of how you treated me. You’ve now added charges onto my account and again, that’s down to you and the way you treated me. Remove charges and add 50% discount for the distress caused and the hassle for me to move banks and I’ll pay.
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〽️ike 〽️cNabb (tick here) (@mcnabbm1) reported@AskNationwide are push notifications and text message services down on the app… not had any recently
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Glen Smith (@Glenthecarp) reportedTrying to open a Flex Current account online, but getting an error message that says the problem is your end. Are you aware of this? @AskNationwide
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Agent_M (@TheColonel_83) reported@AskNationwide my account is showing ‘unable to load’ but the service status is saying everything is fine? Can you advise what could be the problem? Thanks 🙏
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Martin Hepworth (@maxsec) reported@barneyc @AskNationwide Because egress etc all suck , hard to use , slow down aunt mable's ability to get at stuff UX mainly
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Matt Leslie (@mattleslie74) reported@AskNationwide Your automated service is hopeless. Took eight minutes of being given the runaround & having to answer the same questions over & over before I got through. Also, your app (for Android) is not working when verifying a payment I've made to a third party.
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Gooner Kev (@KevKumbaya) reported@AskNationwide hey guys. Great idea to start asking me to use a card reader to send money 👍 is it not enough that I’ve used a login, pin, password, faceID?!?? No I need a ******* card reader to send my nan £25. Is it 2001 again?! What a ******* joke
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𝓓𝓪𝓿𝓲𝓭 🌊 (@DavidJC9930) reported@AskNationwide hi i haven’t been able to see outgoings transactions in app, i assume since midnight, service say it’s ok so is the app just being glitchy?
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Christopher Freeman (@cmdfreeman) reported@AskNationwide Now the banking app is down. You need to come clean with people. This is totally unacceptable.
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Tommybhoy79🍀🏴⚽ (@ruchillbhoy79) reportedOn hold to @AskNationwide fraud telephone line for over 30mins now....terrible customer service this 😡
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Rob Slade (@Rjs4Rob) reported@AskNationwide My card reader is not working properly it keeps going blank part way through a transaction. How do I get a replacement ?
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Luke Terzino 🪐 (@LucasTerzino) reported@AskNationwide @GarethSamuel8 That’s a shame, I’ve been a flex plus customer for years, would have been a nice touch.
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Bryce Lawrence (@ScrumMachine) reported@AskNationwide @NevadaBHillon Never had a problem with NW internet banking wherever I am in the world! Been a customer for 30 years
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Michelle Bills (@shellbills) reported@AskNationwide is there an issue with incomingand outgoing payments waiting for money to go in
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Clare24/7 (@BirdieBums) reported@ChelleChipato @AskNationwide Very poor. He should have closed down his existing account, withdrawn funds and opened an account with a completely different bank followed by a letter to the complaints department.
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B (@scriptwren) reported@yawizzy @ChelleChipato @AskNationwide Sometimes these days it’s the best way to get proper customer service, that’s why. Why are you trying to police social media like this? Clearly they have exhausted face to face possibilities. What happened to decent customer service and a bit of empathy?
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Shaun Toole (@garabaldired) reported@AskNationwide are there issues with being able to make payments right now. I've tried twice and it says "There has been a problem"
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George Brown (@gb62028) reported@AskNationwide so please enlighten me as to how I’m locked out of setting online banking up but then I tried to access my customer number and it says I’m locked out of setting it up Honestly a joke, regretting trying to set up an account with u
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Helen (@hjs2309) reported@AskNationwide I've spoken to customer service via the chat on the banking app too and they are just as little help! Who can I talk to that can actually help me get my money back please after your ATM failed and took my deposit with no proof?
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ME? I'm not well.... (@itsfar2bright) reported@AskNationwide Tryint to transfer money on app and being asked to use card reader. I have never had a card reader on my account. Is this the same IT update error which happened a few months ago. When is this being fixed?
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Gwen Davison (@graceybabe1) reported@AskNationwide @DavidJC9930 Just looked and i have same problem today
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Eze Hive (@EzeHive) reported@AskNationwide closing an account for no reason, not responding to messages and now refusing to tell me where my money is is a big problem and fraud. Just because I ordered a new card. Urgently get back to me, I shouldn’t have to wait hours on a phone when you’ve taken my money
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Jonathan Scott (@jon_d_scott) reported@AskNationwide - been trying to login to the app but keep getting logged out and asked to restart it. Been like this a while now
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Danny Pound (@dannypound88) reported@AskNationwide I have experienced potentially suspicious activity on my account and cannot log in on your site to query this?
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John Rogers (@TerminallyChimp) reported@AskNationwide I can’t amend any standing orders, hasn’t been working for days. Just errors, “something has gone wrong”. I can amend, change or add any standing orders. Pretty basic stuff, frustrating.
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Christopher Freeman (@cmdfreeman) reported@AskNationwide @Mollylou1988 Similar problem. Money transfer to another bank says it’s worked but over 90 minutes later hasn’t arrived. Something definitely wrong.