Nationwide status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (47%)
• Website (26%)
• Mobile App (18%)
• Transactions (8%)
• Transfer (1%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Derry, Nottingham, St Helens, Glasgow, Swansea, London, Portsmouth, City of London, West Bromwich, Ascot, East Harptree, Liverpool, Southminster, Luton, and Rochdale.

City	Problem Type	Report Time
Derry	Website	2 days ago
Nottingham	Login	4 days ago
St Helens	Login	6 days ago
Glasgow	Mobile App	6 days ago
Swansea	Login	8 days ago
London	Website	9 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lauren ☕🎶 (@DiamondDaysXO) reported 9 minutes ago

  @AskNationwide Hoping you can help me with this if APCOA refuse? It was on a debit card though.

• 
  Jenny Smith (@GoodyActually) reported 9 minutes ago

  @AskNationwide I wrote to them as someone that had very much been part of Pride celebrations in the past, but who felt unable to support the incarnation that @AskNationwide was promoting, by the way. /end

• 
  Mr Ransley (@Yellowtillidie) reported 9 minutes ago

  @AskNationwide You got this issue again today?

• 
  Philip Sirr (@PhilSirr) reported 10 minutes ago

  @AskNationwide what was the criteria for a customer getting the £100 bonus ? i have a savings account a current account and a mortgage

• 
  Jason Crane (@1975crane) reported 12 minutes ago

  @AskNationwide absolute disgraceful customer service - holiday over on day one because of archaic system Keep your fairer sharer payment, means nothing, nothing at all

• 
  Matt Leslie (@mattleslie74) reported 13 minutes ago

  @AskNationwide Your automated service is hopeless. Took eight minutes of being given the runaround & having to answer the same questions over & over before I got through. Also, your app (for Android) is not working when verifying a payment I've made to a third party.

• 
  Premier League tour (@IAmtheRedeemer) reported 13 minutes ago

  The new update for the @AskNationwide app is so useful. Being able to view your PIN and card details inside the app is a massive help.

• 
  Elizabeth Mistry (@ElizabethMistry) reported 14 minutes ago

  @Sureena4WNE Really good to see another branch of @AskNationwide in Wednesfield Hoping this one will also offer support for people (you don’t have to be a customer) with concerns about #Dementia

• 
  Stu (@StuMcalister) reported 17 minutes ago

  @AskNationwide hello. I’m trying to cancel a direct debit I have with a long-standing supplier. Finding it tricky. Could you help me please?

• 
  REALLY SCARY GUY📎 (@fucking_scary) reported 19 minutes ago

  @AskNationwide Your bot is so broken that you need me to NOT talk to it if I want to get any actual help? And when it puts me in line is it just going to hang up on me again? Look I know you’re just doing your job but you can understand that this is unacceptable, right?

• 
  Rita B🍀🇺🇸🇬🇧 (@RitaBFranc) reported 22 minutes ago

  @StandWCrypto_UK All UK crypto holders should debank their banks & building societies. @AskNationwide are terrible. Apart from their crypto hate, they also have ridiculous restrictions on moving your money to & from your account.

• 
  Duncan Gillespie (@DuncsGillespie) reported 26 minutes ago

  A big SO to the customer service @AskNationwide Orpington in setting up my Member Exclusive Bond.Other banks will just tell you to go home and do it online.But in branch it’s quick and more importantly safer, as it gives customers peace of mind from making mistakes #nationwide 🙌🏻

• 
  SMV (@MissSmallVoice) reported 26 minutes ago

  @AskNationwide Thanks for your message. The web site was fine as it was - nice & compact & easy to use. Unless 100s of customers asked for the same changes, don't see why you make things worse.

• 
  Christopher Freeman (@cmdfreeman) reported 29 minutes ago

  @AskNationwide @Mollylou1988 Similar problem. Money transfer to another bank says it’s worked but over 90 minutes later hasn’t arrived. Something definitely wrong.

• 
  Scunner Campbell🏴󠁧󠁢󠁳󠁣󠁴󠁿💙🇺🇦 (@Turbo_GSXR11) reported 30 minutes ago

  @AskNationwide Post been and gone again. Still no card. App Chat isn't much help. Got an apology for inconvenience, wow. To be told a replacement of the replacement would take 5 working days. What sort of customer care is that? I can get a birthday card from Moonpig next day. @AskNationwide

• 
  Yaw Asante (@yawizzy) reported 31 minutes ago

  @ChelleChipato @AskNationwide Go talk to the manager at the bank not here. Not everything is for social media and public consumption. The bank will probably DM you and ask to do same. What happened to offline problem solving?

• 
  Matty M (@wanna_be_dj) reported 36 minutes ago

  @AskNationwide No correspondence from you and you send me a letter asking me to call you. NO!!!. I have left you because of how you treated me. You’ve now added charges onto my account and again, that’s down to you and the way you treated me. Remove charges and add 50% discount for the distress caused and the hassle for me to move banks and I’ll pay.

• 
  X_eON (@X_eON) reported 41 minutes ago

  @AskNationwide Hello don't know if i'm being stupid or ? but i'm trying up online access and have a been sent a passnumber by post but there is nowhere to put it? there is no mobile or email attached to my account so can't proceed? what use is the point of passnumber by post?

• 
  Tommybhoy79🍀🏴󠁧󠁢󠁳󠁣󠁴󠁿⚽ (@ruchillbhoy79) reported 42 minutes ago

  On hold to @AskNationwide fraud telephone line for over 30mins now....terrible customer service this 😡

• 
  Will.I.Amッ (@Talk_To_Will) reported 43 minutes ago

  @ChelleChipato @AskNationwide Instore banks are next to useless these days. Go in to open a joint account with all the documents and get pushed into a room to do on a tablet because it’s all online. Lloyds aren’t much better as have to do online too (only popped into Lloyds because there was an issue online!)

• 
  REALLY SCARY GUY📎 (@fucking_scary) reported 47 minutes ago

  @AskNationwide Can’t log into my mobile account since I got a new phone, called one of your guys like a month ago & he said I’d get a new passnumber in the post which never arrived. Now when I try to call, the ai doesn’t understand the problem & eventually puts me on hold just to be hung up on

• 
  Tina Raistrick (@tinamay1977) reported 48 minutes ago

  @AskNationwide Its says technical issues nationwide end

• 
  Old Bill (@The_Better_Ole) reported 51 minutes ago

  @AskNationwide @NorretteM Do you pass the data that the customer cannot see to HMRC ?

• 
  Southbourne 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿🇫🇷 (@Southbourne101) reported 52 minutes ago

  @MichaelFra89678 @AskNationwide Just have a look on the website about qualifying current accounts. Honestly the hoops you have to jump through just to get £100.

• 
  2SpikyHairedWweFans (@2spikywwefans) reported 53 minutes ago

  @santanderuk you ******* **** bastards! Been waiting over an hour on chat to be connected! What is it with this **** substandard service! I really am thinking of moving to @AskNationwide

• 
  Platinum Trophy 141 (@plattrophy141) reported 58 minutes ago

  @AskNationwide Hello, I ordered a credit card over 10 working days ago and I still haven’t received it. I start a new job on Monday which I need the card for to pay for travelling but now I won’t be able to get there because of your inadequate service. Trashy Bank

• 
  Christopher Freeman (@cmdfreeman) reported 59 minutes ago

  @AskNationwide Are you absolutely sure all your systems are working perfectly? I’ve been waiting over 90 minutes for a simple bank transfer…..

• 
  Political Jack (@PoliticalJ4ck) reported 59 minutes ago

  @AskNationwide 2 things. I have push notifications on and they work. No issues there. But how do I get this for payments in and out? I.e. I paid someone £10 etc.

• 
  Nick Clitheroe (@NickClitheroe) reported 60 minutes ago

  Hey @AskNationwide, your AI bot for customer service phone calls is dreadful. Get rid of it and just let us ring straight through to a human being please!

• 
  Johnboy Scott 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Johnboy014) reported 1 hour ago

  @AskNationwide SHOCKING customer service 😡😡😡😡😡😡