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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (44%)
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Website (23%)
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Login (18%)
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Transactions (10%)
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Withdrawals (3%)
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Transfer (3%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Newark on Trent, Southampton, City of London, London, Leigh, Neath, Plymouth, Manchester, Leeds, Oxford, Hinckley, Reading, Stoke-on-Trent, Alfreton and Harwich.
| City | Problem Type | Report Time |
|---|---|---|
 Newark on Trent |
Transactions | |
| Southampton |
Login | |
| City of London |
Login | |
| London |
Website | |
| Leigh |
Login | |
| Neath |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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darrenmdr
(@darrenmdr) reported
@AskNationwide Do you have any timescales for when things will be working please. Nearly 24 hours and transactions still not showing in pending.
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Karen Player
(@KarenPlayer1) reported
@AskNationwide been on the phone 30 mins now. Just want to have an insurance reference number. Are your phones down?
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MAC
(@anelkamak) reported
@AskNationwide I asked for a balance transfer for my MBNA card from my Nationwide credit card via a cheque which was prepared by Nationwide customer service. The money has left my Nationwide credit card but yet to reflect on my MBNA credit card.
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Rosie
(@Rosie90317252) reported
@AskNationwide I get paid monthly on the 20th of each month, have never had this issue and concerned why colleagues have received funds but I have not?
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Cara Willams
(@CaraWilliams09) reported
@AskNationwide @diamondfan25 They won’t do anything until you put your account back in credit that is negative because of the glitch! Not even if you are in danger! Horrific
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Romain
(@dreamer) reported
@AskNationwide Very disappointing service in branch today. I’m a long term customer yet was refused ID certification because my mortgage isn’t with Nationwide.
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Can
(@_mamabearcan_) reported
@AskNationwide thanks to the glitch yesterday I have a minus balance which Keeps going up & up & I have absolutely no idea what should be on my statement & what shouldn’t because some payments weren’t authorised and the transactions are all over the place 😡 complaint made.
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GARY CLIFFORD
(@GWGC14) reported
@AskNationwide And awful customer service
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john birch
(@myartfoodtravel) reported
@AskNationwide hello. Are your card services down again. I am in Spain and cannot use my contactless card. It's been declined 3 times. I cannot call as it's 40 a minute and it takes 30 minutes for you to answer. You then say there are no problems.
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Simon Taylor
(@simonjjtaylor) reported
@AskNationwide I wanted to send you a simple message. You've turned the message option off. I don't want to deal with your call centre as its always awful. The chatbot service you've replaced it with doesn't load. Can you pls tell your mortgage team to stop ringing me ref 70589051130. TY
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Simon Taylor
(@simonjjtaylor) reported
@AskNationwide Nope, just trying to limit my contact with your firm as its always hugely frustrating & I can't even seem to achieve that. No interest in helping you fix your latest bad service implementation, can you pls just ask your mortgage team to stop calling me ref the No' above Thanks
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Mr. Mian Bhai - Stranger in this messy world
(@akmsh5) reported
@AskNationwide Yes so why is the app or website not letting me pay someone using their mobile number?
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Alyson Fisher
(@diamondfan25) reported
@AskNationwide absolutely appalling service Due to the ‘glitch’ yesterday payments that weren’t authorised due to me having insufficient funds apparently are now pending in my account & I have to wait 7 days to claim back & are £310 out of pocket 🤬 #fuming
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Cara Willams
(@CaraWilliams09) reported
@AskNationwide why don’t you tell people that the duplicate payments and incorrect balances are infact a technical issue you’ve been working on for 2 days instead of blaming merchants? Left £50 overdrawn with no overdraft and you can’t help because I’m OD? 😡
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Mr. Mian Bhai - Stranger in this messy world
(@akmsh5) reported
@AskNationwide I don't want to sign up because I am signed up for it in a different bank. I just want to pay using nationwide app but as always you make it difficult or impossible.
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Rosie
(@Rosie90317252) reported
@AskNationwide is there a problem with bacs transfers? I should of been paid today however no payment is showing in my account?!
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jamie lee
(@cookiiiJay) reported
@AskNationwide I've had £57 come out of my account and I have no idea where it has gone. I have not spent the money and it's not in my pending transactions. Help.
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deus
(@ReusDu) reported
@AskNationwide Hello - I’ve tried everything, the phone just gets cut off - I’m really worried because I’ve sorted everything and just waiting for Nationwide and they are impossible to get hold of. Is there no direct email I can contact? I may lose this apartment if I can’t get hold of you
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Adelle jones
(@Adellej94170039) reported
@AskNationwide why am I hundred pounds in overdraft because your shite banking doesn't keep up with payments. Also why ******** are payments being allowed to be taken out my bank after I blocked them?!!??!
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GARY CLIFFORD
(@GWGC14) reported
@AskNationwide Tried again as suggested for another 30 suggested please could you give me an email address to contact them as i can't see it on the website ??
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Geraint Hobbs
(@gj_hobbs) reported
@AskNationwide having a difficult time getting answers & clarity regarding my mortgage, how’s best to contact to get help, as you don’t have anyone in branch to speak to face to face anymore and your call centres don’t take calls regarding mortgages after “normal working hours”?
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(=^ェ^=) ☕️
(@lowritto) reported
@AskNationwide who do I call about an arranged od charge? been charged and I don’t think it’s right - your website says send us a message and drowns me in article links, not gr8
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Stephen Lee Gale #FreeBritney
(@stephenlee844) reported
from
Gillingham, England
@AskNationwide are card payments currently down? My card keeps declining despite having funds?
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sarahburnswasmccarron
(@Sarah60819446) reported
from
Dundee, Scotland
@AskNationwide It's to set up a direct debit but says there is an issue with my card. My card is registered as I already pay an amount to this company so I only have to enter security code and states payment setup failed
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Stephen Kane 🇬🇧❤️🇺🇦
(@Jones_Kanes) reported
@AskNationwide Hey there. My partners is getting mix message from nationwide, her account gone into -£217 but one saying it’s an error it will be fix tomorrow but one saying she need pay it due to the inconvenience yesterday with nationwide & vista debit
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Cara Willams
(@CaraWilliams09) reported
@_JoeMac86 @AskNationwide They have a massive tech issue that’s causing crap for everyone but not telling anyone it’s been like it for 48 hours. Same has happened to me I’m now overdrawn and can’t get a train ticket to safety. But they can’t help until I put act right!!!!!!! B
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Alyson Fisher
(@diamondfan25) reported
@AskNationwide I have spoken to the company this morning & they have NO other payments pending. This is an error on your side as 5 of them payments ‘WERE NOT AUTHORISED’
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Chloe
(@pastabakesauce) reported
@AskNationwide my friend is having issues with her banking app, it won’t let her go onto her account. She doesn’t have twitter so has asked me to reach out to you
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Joe McNally
(@_JoeMac86) reported
@AskNationwide Ok but why is there so many problems at the minute? 1st no pending payments showing at all, and now showing pending and already payed? It’s a shambles
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Cara Willams
(@CaraWilliams09) reported
@_JoeMac86 @AskNationwide They’ve been working on it 24hours