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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (45%)
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Website (24%)
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Login (18%)
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Transactions (8%)
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Withdrawals (3%)
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Transfer (3%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Southampton, City of London, London, Leigh, Neath, Plymouth, Manchester, Leeds, Oxford, Hinckley, Reading, Stoke-on-Trent, Alfreton, Harwich and Ilkeston.
| City | Problem Type | Report Time |
|---|---|---|
 Southampton |
Login | |
| City of London |
Login | |
| London |
Website | |
| Leigh |
Login | |
| Neath |
Login | |
| Plymouth |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Flickadapoop
(@flickadapoop) reported
@AskNationwide I am currently outside the UK with no card reader and noticed a payment on my account that I havent made, I cant call or log in to online banking (just the app) and Im not in the UK until mid Jan. Is there anything else I can do? Thanks!
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**** Parker-Phillips
(@phillips_taff) reported
@AskNationwide Not working on another site also now. Must be a problem at my/Nationwide end. Are yoh able to help if I PM?
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Chris
(@ChrisChambers50) reported
@AskNationwide My customer number
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Diane Smitherman
(@Di_Smitherman) reported
@AskNationwide I am trying to get help regarding a refund I have not received although the company say they have sent. It looks like a can’t communicate via email anymore. Virtual assistant not helpful.
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The Red Monarch
(@brontemysteries) reported
My husband and I laughed when we saw that @AskNationwide advertised being a number 5 on a recent poll about customer service. But after a MONTH of trying and failing to get anything approaching customer service from them i they n they should be at 500th
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Gilly Gray 🐕🏴🇬🇧🇨🇭
(@GillyBean68) reported
@AskNationwide Is there a known problem with your app. It's not loading. Uninstalled, reinstalled and restarted phone but still nothing.
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Cat Anderson
(@kitcat1991) reported
@AskNationwide Disgusted by the service I’m getting with NW, had a confirmation email saying funds for our mortgage would be with us on the 18th, confirmed with the NW advisor we are moving the 19th and today NO FUNDS or communication as to why .... we will be homeless come 12
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Rob Farthing
(@ROBYER1) reported
@AskNationwide I am unable to send money from my Flexdirect account to an external account I always transfer funds to due to a technical problem. However, the service status says everything is working fine. What's going on? Using the Android app
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Chris
(@ChrisChambers50) reported
@AskNationwide hi, I want to do a account switch. Where can I find the number the website is asking for. I will be switching from Tesco to Nationwide but struggling to find the number I need. Many Thanks I do have a nationwide account.
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shimmeringCrystals🍃💫💚
(@kirstyw420) reported
@AskNationwide can i get some help please
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ANIA GABB
(@aniagabb) reported
@AskNationwide please help. My card was declined in a shop even though I had used it just before in the hairdressers and Waitrose?!
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Michael Barnes
(@MaidenF1) reported
@AskNationwide No you can’t…tried that…they said they can’t help me
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Keesus
(@AI_Bassist) reported
@sophieemilyblog Still bizarre to me that @AskNationwide haven’t raised a complaint for you after you expressed dissatisfaction 3 times. That’s a clear breach of FCA’s treating your customer fairly 🤔
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Catherine Hardy
(@OHS_ch) reported
@AskNationwide Just been told that it will take 15 working days for you to confirm my zero mortgage balance in writing? And you'll send it in a letter! No rush then.
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Rowan Coleman
(@rowancoleman) reported
My husband and I laughed when we saw that @AskNationwide advertised being a number 5 on a recent poll about customer service. But after a MONTH of trying and failing to get anything approaching customer service from them i they n they should be at 500th
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Tom Hall
(@IAmTomHall) reported
@Rawkeyofficial1 @AskNationwide Really not impressed. How ******** can a machine pick up a contactless card and scan it when it’s still in my wallet? Laughable
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Stevie Boy
(@SteveMacpompey) reported
How @AskNationwide BS survive with their antediluvian systems and atrocious service is beyond comprehension. Dealing with them, infuriation personified. A ‘phone banking & website circa 1989, couple this with keen but clueless staff. Any recommendations?
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Paul Daly
(@rigapjd) reported
@AskNationwide went to my local branch with forms to add my partner to my flex account only to be told that currently this service not offered due to reduced capacity to deal with such matters as a result of covid!!!
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Name is Blonde, Jane Blonde.
(@brightspyyy) reported
@AskNationwide @StMichael888 @steveg4470 “Our Society remains strong” - who are you kidding!! Check out all the undercover secret service agents in your main Edinburgh head office, before you attempt to mislead the public with your fake statements!
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John Mercer
(@popeyemerse) reported
@AskNationwide hello. Is there an issue with the banking app this morning. All I am getting is restart. I have forced stop the app and closed it several times. Thanks
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penny
(@penny78686791) reported
@AskNationwide hi, how do I go about cancelling/closing down my credit card
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Emma Cleaver
(@EmCleaver24) reported
@AskNationwide why are your lines still close at 9.15am when it says on your website that they open at 8.30am? Yet another frustration in what has already been an unnecessarily long process 😤
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Dame Matti 💛🇬🇧💛
(@DameMatti) reported
Hey @AskNationwide any chance you can fix the app, banner at the bottom of my current account (pay/move money, manage overdraft, settings) it disappears v/quickly every time, also can no longer use 'activity from' screen just goes grey & nothing after that, I've cleared the 1/2
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Tay 💙 😷
(@LadyMuck75) reported
@AskNationwide can you please confirm whether customer money is being invested in polluting companies or green companies? #Customer #Green #SaveThePlanet
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Gilly Gray 🐕🏴🇬🇧🇨🇭
(@GillyBean68) reported
@AskNationwide Android phone. We've just tried it again and it's working. 🙄
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**** Parker-Phillips
(@phillips_taff) reported
@AskNationwide I'm trying to donate to the RBL. It's cool, I'll try again later in case it is their site.
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Nicol Martinez
(@nikolmartinezx) reported
@AskNationwide my contactless has stopped working on my card, can you help?
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Sue Walls
(@itsmeeeXD) reported
@AskNationwide hi wonder if you can help, I’m trying to guarantor something for my son, they are asking for bank statement which I have sent but they are saying they can’t accept as my name and address doesn’t display, any way of getting it to do this please?
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Severe Delays
(@severedelays) reported
Yesterday I mentally prepared myself to do battle and wade through the @AskNationwide website and phoneline to get a simple bit of information that is generally made near impossible to get...and found several extremely helpful guides and all the information on their site.
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Chris Elliott
(@elliottcs81) reported
@AskNationwide I know this is something you haven’t done, I was just wondering if a new service was likely to be provided. Thank you for your reply.