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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (37%)
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Website (25%)
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Login (24%)
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Transactions (9%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Plymouth, Ipswich, Birmingham, Rugby, Gillingham, Edinburgh, Wembley, Skipton, Stocksfield, Nottingham, East Dereham, Kensington, Eastleigh, Portsmouth and Glasgow.
| City | Problem Type | Report Time |
|---|---|---|
 Plymouth |
Mobile App | |
| Ipswich |
Transactions | |
| Birmingham |
Login | |
| Rugby |
Website | |
| Gillingham |
Transactions | |
| Edinburgh |
Transactions |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Chris McGonigall 😷💉 💙💚🧡🚁
(@chrisMcG4) reported
@AskNationwide Is there an option as a customer to have a @MastercardUK debit card rather than an @Visa one?
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BookAboutBirds
(@birds_book) reported
@AskNationwide Hi, it was the most up to date version, but I’ve got it working now by deleting and reinstalling the app. Many thanks.
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MrsMum
(@cgreig14) reported
@AskNationwide are you likely to offer mastercard credit cards soon with Amazon stopping support of visa credit cards from 2022
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Ben K
(@benjk29) reported
@AskNationwide hi, I have a help to buy ISA but I’ve lost the documents for the ISA. I don’t know any of the accounts numbers so how would I retrieve the documents?
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Lawrence Griffiths
(@LawrenceGrif) reported
@AskNationwide It's not about what happed it's about the fact you do not consider the needs of a teenager when having to deal with issues. Your service is "Adult Focused". Young teens need handholding & guiding none of your systems and processes are designed for that.
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Paul Jeffrey
(@PaulJeffrey1) reported
@AskNationwide The exact text was "We've been trying contact you. Your credit card will be suspended the day after your next statement date. Please call us on 0345 600 66 11 so we can help" The phone number is a hyperlink ,personally I think it's not you?
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David Barclay
(@44dbarc) reported
from
Kirkcaldy, Scotland
@AskNationwide I'm having frequent problems with Google pay and my registered flex account card which is declined every 6th transaction. Is this normal given we have to use this multiple times a day. For small amounts nowhere near the £100 limit
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padrig
(@Tarnonthebrink) reported
@AskNationwide Search engine, Google. It comes up with error 500 after a quick flash of your homepage
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emily
(@emilyscott19x) reported
@AskNationwide wondering if anyone else has had the same issue used nationwide to switch my old account to them got all my emails etc then 2 days later got an email saying they can’t offer me an account and have now closed the account for no reason? Confused.
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Cris Samways
(@AgeingLock68) reported
@AskNationwide Thank you for the support and advice Pauline. 🤞hopefully it’s not too bad, else I might have an 8 mile walk back home
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AldridgeAndy
(@AldridgeAndy1) reported
@AskNationwide Thanks Sherrie for your response. How about a little customer service and you relay my feedback rather than direct me to a web form?
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Olivia Warner-Jones
(@oliviawarnerjon) reported
@AskNationwide Hi, I’ve recently joined you and my pin locked so I order a new one which arrived but my card reader isn’t working it’s saying pin locked. Please can you help?
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Amandaaustin-Way
(@AmandaaustinW) reported
@AskNationwide I’ve forgotten my pin cans can’t find how to order a new one please help
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Mark Watson
(@ManOfMischief_) reported
@AskNationwide It says "We seem to be experiencing some technical problems."
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✞𝘾𝘼𝙇𝙇𝙀𝘿 𝙏𝙊 𝙎𝙀𝙍𝙑𝙀 ✞
(@ed_called) reported
@AskNationwide Hi I’ve been a customer of yours for as long as I can remember, do you offer a Mastercard credit card or is it just Visa like my current card?
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David White
(@DavidWhite_IO) reported
@AskNationwide I am being told, that in order for my card to work in any country I have to find a cash point to activate? I’m having serious issues with my account due to the service you are currently providing. Why can’t I just tell you I am going away or a text message
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Shalalalala
(@Saalene) reported
@AskNationwide how long is the app going to be down?
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Michael
(@Zeromike00) reported
@AskNationwide Time to change bank, if you only issue cards where I can’t spend my money!!
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bobby9bobkinz
(@bobby9bobkinz) reported
@AskNationwide I have to say Nationwide are quite possibly the worst company I have ever dealt with for customer service. I am experiencing problem after problem and Nationwide appear to have no interest in resolving these. I would advise any would-be customers to take their business elsewhere!
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Lawrence Griffiths
(@LawrenceGrif) reported
@AskNationwide my 13 yr old has an account with you we've been having problems transferring an account from me to her. I have to say you serve teens, no sorry you Don't serve teens. You have utterly failed to consider them when it comes to issue resolution. [1]
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Malcolm Dixon
(@malgpz900) reported
@AskNationwide And that's where your support ends, same as last time.
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padrig
(@Tarnonthebrink) reported
@AskNationwide is there a problem with you website? I haven’t been able to access for 24 hrs?
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David Barclay
(@44dbarc) reported
from
Kirkcaldy, Scotland
@AskNationwide The issue is the contactless phone payments not the card. I rarely carry cards now. Doesn't look like there is an answer to this at present other than always carrying card and phone. Makes Samsung and Google pay pointless as a result
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Tery
(@PardoBarros) reported
@AskNationwide I spent half an hour yesterday trying to call you without success. I love your messages on my letters please call us on this number, clearly if you had someone answering calls I would. I have been your customer for over 20 years now, but enough!!
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Stewart Everitt
(@stew3230) reported
@AskNationwide Hi - with the demise of the online message function, and chat function that isn’t able to help resolve matters - how does one contact Nationwide effectively if this can’t be done during the day over the phone please?
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Iona Mackenzie
(@IonaMackenzie5) reported
@AskNationwide I haven’t been able to log in to my account online for a few days… fine on app but not online. Says experiencing problems… when will this be resolved? Thanks
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Natalie Francis🖤🤍
(@nats148) reported
@AskNationwide It's been over the 15 days they stated, and the only way to contact them is email which they've stopped responding to. I guess a claim is the only way forward. @TicketmasterUK @TicketmasterCS maybe you should correct your website
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Joshua
(@JMVPizzle) reported
For @AskNationwide to provide a surveyor that fails in the job but not any responsibility is beyond me. The trust was placed with Nationwide and yet I have been truly let down.
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AlunR
(@AlunR) reported
So the front page of the @AskNationwide website seems to be a giant advert for a solar company? How is signing up for an entirely self-funded solar install a pilot???
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lennyd
(@lennyd2013) reported
@AskNationwide I lost my card on 14//11/21 I ordered a new card they said it would take three days I have not received it yet please help