Nationwide

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Nationwide Outage Chart 07/24/2025 04:05

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Transactions (27%)

    Transactions (27%)

  2. Login (23%)

    Login (23%)

  3. Mobile App (22%)

    Mobile App (22%)

  4. Website (16%)

    Website (16%)

  5. Transfer (10%)

    Transfer (10%)

  6. Withdrawals (2%)

    Withdrawals (2%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Poplar, Horsham, Hackney, Grantham, Acton, Islington, London, Slough, Manchester, Edinburgh, City of Westminster, Bridgwater, Wrexham, Stonehaven and Lancaster.

Loading map, please wait...
City Problem Type Report Time
United KingdomPoplar Transactions
United KingdomHorsham Transfer
United KingdomHackney Website
United KingdomGrantham Mobile App
United KingdomActon Transactions
United KingdomIslington Mobile App
Map Full Outage Map

Community Discussion

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Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • warwicklucas Warwick L (@warwicklucas) reported

    @AskNationwide Useless bunch obviously have about 1 person manning the online help response time is forever.

  • Christi09787198 Christian Davis (@Christi09787198) reported

    @lnfinite_loop @janeholland1 As an aside my in laws were getting a terrible rate at their bank and then switched to a building society (@AskNationwide) and got a much better rate. We use them and they just gave us £100 each. Dump the banks get a building society

  • currie_vic Victoria Currie (@currie_vic) reported

    @AskNationwide I’ve paid £35.80 for trainers on a fake Sports Direct website. Is there anything I can do?

  • Adil81436849 Adil (@Adil81436849) reported

    @AskNationwide All is sorted. Iw was a misreading error. Just a question. If i was to switch my flexone to flexstudent would i be elegible for the cash offer?

  • seagull85 ames (@seagull85) reported

    @AskNationwide is there any known issues with card payments today? I am trying to pay on line, have money in the linked account but it keeps telling me to contact the card issuer

  • normanken Ken Norman (@normanken) reported

    @AskNationwide why do you take advantage of a customer’s death by taking forever to transfer their estate funds to solicitors? And by doing that by the archaic cheque? Does it not occur to you that their bereaved loved ones might be customers too?

  • DOUGMacKie2 Orgpsych (@DOUGMacKie2) reported

    @AskNationwide Day 12 stranded in East Africa without a functioning credit card as NW has not removed the unauthorised block on my card. However rest assured help is at hand as my complaint has been assigned a case worker who may call me despite knowing uk mobiles don't work here. Unbelievable

  • CEXRCRAP Colin B (@CEXRCRAP) reported

    @AskNationwide I have complained already. This is not acceptable. No excuse and all users should have been notified about this problem. What's the point in having an online bank that you can't access?

  • CEXRCRAP Colin B (@CEXRCRAP) reported

    @AskNationwide WHEN IS YOUR ONLINE BANKING GOING TO BE WORKING AGAIN? NO WARNING VIA EMAIL

  • CEXRCRAP Colin B (@CEXRCRAP) reported

    @AskNationwide Your online bank via desktop is down. Not good service

  • GGoldberg86886 The G Tipster (@GGoldberg86886) reported

    @AskNationwide hi guys just set up an account with you guys but need to do the identity thing but the link is broken

  • HampshireV3 HampshireV3 (@HampshireV3) reported

    @asknationwide How do you go paperless for an easy access savings account? It does not give me the option online, the name & account number changed within the last month and I received a statement via post. I do not want to receive paper statements.

  • joycietrons Joyce Webber (@joycietrons) reported

    @AskNationwide An amount has been deducted twice from my a/c. I want to speak to a person, not a bot, to sort it out. Online, the Messages facility is absent. The app is not capable of dealing with the problem.

  • Bohemiangirl DoctorBohemiangirl (@Bohemiangirl) reported

    @AskNationwide Unfortunately it did not go very well. I'm asking why my account numbers are being sent out via email, then chatman asked me for the account number. I don't think that's what you do if there might be security issues, then he hung up on me.

  • meganfarmer14 meg (@meganfarmer14) reported

    @SHEIN_Official @AskNationwide I have done this, and have had no help. SHEIN keeps telling me to contact nationwide. Nationwide tell me to contact SHEIN?

  • jamjam_ftgf fightthegoodfight (@jamjam_ftgf) reported

    @AskNationwide . Every single person I have spoken to has given duff advice re accessing an account for which I have a PoA registered with you. I have wasted endless hours on this and still cannot access the account online. And your AI on telephones is not customer friendly!!

  • IQuitMuskspace Mark Haynes (@IQuitMuskspace) reported

    @AskNationwide why is you chat service SOOOOO SLOW? NEARLY 20 MINS ... One simple question ... Multiple and duplicated 'security questions' and still no sensible response. Very poor.

  • lando4theWin5 🐝 witnessed a lando win (@lando4theWin5) reported

    @AskNationwide I’m unable to log into mortgage manger says your having technical issues please can you let me know when it’s back up thanks.

  • Dallen1618 Dallen (@Dallen1618) reported

    @AskNationwide Your chat service is disgusting. Treating people like they’re a child. Hope “Hamza” looses his job for the way he went on 🙏🏻🙏🏻

  • bambootire bambo 🇺🇸🇮🇱 (@bambootire) reported

    @JustMeBeingMe4 @declassifiedUK @AskNationwide Only problem is, there's no "genocide"🤦🏽

  • DOUGMacKie2 Orgpsych (@DOUGMacKie2) reported

    @AskNationwide Why is this my issue to resolve when I have already contacted you three times and each time you have failed to solve the issue? Your processes are antiquated and not aligned with customer need

  • UglaStefania Ugla Stefanía Kristjönudóttir Jónsdóttir (@UglaStefania) reported

    I usually don't complain publicly, but I'm quite exasperated with @AskNationwide's customer service. I've gone to their branch 3 times with proof of address, and every time they've refused to accept it - the last time because my doctor's note didn't say "to nationwide".

  • DOUGMacKie2 Orgpsych (@DOUGMacKie2) reported

    @AskNationwide Yes. Waited 30mins to be answered then 45 mins with cso who couldn't access your credit team. Card is still blocked

  • AngusTheValuer Angus Milner-Brown (@AngusTheValuer) reported

    Why does it take 'Up to 15 Working Days' to transfer a Cash Isa to another provider? @AskNationwide @MoneySavingExp This seems excessive, when most interbank transfers are instant.

  • Ocresswell83 O (@Ocresswell83) reported

    @AskNationwide hello, having trouble w/ Google pay for greater anglia. It's saying card not accepted at gates. Phone software 100% up to date, and Google pay working in all other retailers. Please can you help?Working fine until 1 week ago. No change of card in meantime. Thanks

  • Juju99564642891 Juju (@Juju99564642891) reported

    @thealexfreed @AskNationwide Suck ****

  • hjsummers Hannah Smith (@hjsummers) reported

    @AskNationwide how do I complain about Flex Plus benefits? I accidentally put the wrong fuel in my car. Contacted AA fuel drain service was told they don’t employ Fuel Technicians in Devon so they couldn’t help. I live in a city not the middle of nowhere!

  • billy_knight Billy Knight (@billy_knight) reported

    @sophielouisecc @Barclays @AskNationwide are amazing! Been with them over 24 years without issue.

  • Travelmouse62 Travelmouse62 (@Travelmouse62) reported

    @AskNationwide Don’t use webchat. Absolutely appalling. You ask a question, they disappear then say they’ll log a complaint. I asked what my interest rate was, hardly a complaint!!! Ridiculous service.

  • Travelmouse62 Travelmouse62 (@Travelmouse62) reported

    @AskNationwide why have you moved your webchat to India. The service is now appalling. I for one will be going to First Direct, who pride themselves on U.K. service centres. A feel it’s a cost cutting exercise that will cost you members