Nationwide status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (43%)
• Mobile App (22%)
• Website (21%)
• Transactions (13%)
• Transfer (1%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Hartlepool, London, Wolverhampton, Uttoxeter, Glasgow, Castleford, Portsmouth, Newport, Shefford, Richmond, City of London, Harringay, Bognor Regis, Sheffield, and Leigh.

City	Problem Type	Report Time
Hartlepool	Login	12 minutes ago
London	Website	4 days ago
Wolverhampton	Mobile App	5 days ago
Uttoxeter	Login	6 days ago
Glasgow	Mobile App	7 days ago
Castleford	Mobile App	8 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  georgina brown (@georginabrown7) reported 7 minutes ago

  @AskNationwide have been unable to transfer any money out of my account for 10 days. Always getting an error message- have been on live chat 3 times and nobody able to fix this issue This is not good enough. I will have bills bouncing from another account if I cannot transfer

• 
  Rhys Foran (@rhysforan) reported 9 minutes ago

  @AskNationwide I can’t get access to my mortgage statement. Your app and website deny knowledge of me, yet you take a grand a month out of my bank account… please can someone help

• 
  Ash Davidson (@AshDavidsonUK) reported 12 minutes ago

  @financefraz @AskNationwide Yeah was a shame, turned out that if your rejected at any point it’s on system for all applications. The first one got rejected due to a format issue with one of the inputs 🙄

• 
  Nicole (@NicoleM94x) reported 13 minutes ago

  @AskNationwide @MarkWil66911411 I am also having issues

• 
  Carl Lamb 🐑 (@carllamby2010) reported 15 minutes ago

  @AskNationwide Still not working payments not going through

• 
  Walid (@walid_ahmadi07) reported 15 minutes ago

  @AskNationwide @DifferentHoney I have never received this £100 despite being long serving customer😔

• 
  Joshua Pearson (@JoshPearson88) reported 18 minutes ago

  @geordiegirlx @AskNationwide I think there was qualifying criteria. Have a look on their website so next time you get it!

• 
  Lauren ☕🎶 (@DiamondDaysXO) reported 18 minutes ago

  @AskNationwide Hoping you can help me with this if APCOA refuse? It was on a debit card though.

• 
  ian ross (@ianross48395988) reported 22 minutes ago

  @AskNationwide Nationwide advised a customer of our company we were a scam concern and not to pay us for an order! We are a small 22 year old family company.

• 
  Citizen Swift (@citizen_swift) reported 23 minutes ago

  @AskNationwide I can’t get to internet banking. It’s been blocked. Called again this morning and got someone but their system was down 🙃

• 
  Michelle Bills (@shellbills) reported 24 minutes ago

  @AskNationwide why is it when my card payments go through drop onto my statement then stay in pending caused my account to go into a minus to be told by an advisor nothing we can do have been advise it are aware of this issue was told 24 hours ago it would be fixed within 3 hour

• 
  Tango5 (@Tango5_sec) reported 27 minutes ago

  @SamaraAngelxoxo @AskNationwide Having the same issue 😩

• 
  Suzanne Appleby (@suze_appleby) reported 29 minutes ago

  @AskNationwide called your credit card fraud line at your request, when it tries to put me through to someone it tells me it’s closed and tells me to call the number I’ve just called. Which according to your website is 24/7. Not very reassuring, what do I do now?

• 
  ME? I'm not well.... (@itsfar2bright) reported 31 minutes ago

  @AskNationwide @lourowlands99 You can’t remove the card reader if you’ve never had one ! This was a problem several Months ago. Seems you’ve updated the system with the same error. I too can’t transfer money.

• 
  steve WBA (@WbaSteve) reported 35 minutes ago

  @AskNationwide My debit card was cancelled (not by me) and ordered a new one this Monday My card still hasn’t arrived and now my apple pay isn’t working!! Where’s my debit card ?

• 
  fiona brown (@fionab2367) reported 38 minutes ago

  @eugenereid @AskNationwide Been a long life customer as well and cannot fault the service provided

• 
  daisy macvicar (@daisy_macvicar) reported 41 minutes ago

  @AskNationwide I’ve tried to change my address on my account multiple times but it keeps saying there’s a service issue. I don’t stay at the address that’s on my account but I have received letters to my current address

• 
  John Rogers (@TerminallyChimp) reported 41 minutes ago

  @AskNationwide Why is your online banking so awful? I’ve been trying to amend a direct debit for days and it fails every time. I try to delete it and it fails. The absolute basics of managing my money are impossible. Sort it out please.

• 
  Mary (@maryphillips22) reported 45 minutes ago

  @AskNationwide It is still happening, I can’t log in

• 
  Ivor Harper (@ivor_park_fin) reported 47 minutes ago

  @VirginMoney Clydesdale Bank application from 23rd April. Latest expected offer timescale: 2nd week of JUNE !!!! Dire, dreadful, apalling service. Someone has badly dropped a ball here. @AskNationwide - are you feeling rueful yet.

• 
  Jordan (@JordanPostingX) reported 47 minutes ago

  @AskNationwide No, I can't do that as your bank has a stupid policy where you need the bank card to access interentet banking. Your phone lines are also useless as it's a robot who keeps saying the same thing over and over. Really unhelpful response at a very stressful time.

• 
  Jenny Reader (@Mioewing) reported 50 minutes ago

  @AskNationwide You are impossible to contact. I get knocked out of chat and don't get a call back. You have my instructions but haven't acted.

• 
  Barry McCann (@Bazzinho9) reported 51 minutes ago

  wonder if there's some @AskNationwide employee who has stumbled through my account wondering wtf I'm at half the time

• 
  BigFatLion (@BigFatLion) reported 53 minutes ago

  @AskNationwide @SteveB2706 Terrible website now on a laptop. Only thing that saves it is the old version. Fully prepared to take you to the ombudsman for making banking inaccessible to dyslexics.

• 
  Philip Sirr (@PhilSirr) reported 55 minutes ago

  @AskNationwide what was the criteria for a customer getting the £100 bonus ? i have a savings account a current account and a mortgage

• 
  Holly 🇺🇦 (@HoZiegler) reported 60 minutes ago

  @AskNationwide When will faster payments issue be fixed I need to transfer money urgently

• 
  𝐃𝐈𝐃𝐈 (@Elle2London) reported 1 hour ago

  I bank with them and in the 9 years I’ve been with them I’ve never received one kobo from them. @AskNationwide you’ve broken our bond 💔😭

• 
  Southbourne 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿🇫🇷 (@Southbourne101) reported 1 hour ago

  @MichaelFra89678 @AskNationwide Just have a look on the website about qualifying current accounts. Honestly the hoops you have to jump through just to get £100.

• 
  Orwellwasright Abouttheleft 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@IMissHitchSlaps) reported 1 hour ago

  @TheSmirkingApe I used to go there regularly. Best avoided now. It's basically bomalia. @AskNationwide have their head office there, they're both importing indians to work in Swindon, and therefore help with Swindon's enshittification AND outsourcing call centre jobs to india.

• 
  Karl Dyer (@KarlDyer15) reported 1 hour ago

  What the hell has happened @AskNationwide you used to be the best place to bank with good customer service, you’ve now just closed my ISA with no further deposits being allowed 🤯