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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Login (31%)
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Website (28%)
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Mobile App (27%)
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Transactions (10%)
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Transfer (2%)
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Withdrawals (1%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Scunthorpe, Wells, Hounslow, Derby, Sunderland, Chatham, City of London, Altrincham, Motherwell, Doncaster, Alloa, Ipswich, London, Normanton and Birmingham.
| City | Problem Type | Report Time |
|---|---|---|
 Scunthorpe |
Login | |
| Wells |
Mobile App | |
| Hounslow |
Login | |
| Derby |
Login | |
| Sunderland |
Website | |
| Chatham |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Basil
(@wasgon1) reported
@AskNationwide my phone has been stolen on holiday and I’ve tried to tell your team by phone call but they’ve just transferred me to the main switchboard 3 times. I’ve not been able to get through and notify you of any risk of fraud. Please help
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paul pledger
(@pkrpmusic) reported
There’s nothing more demoralising about queuing in @AskNationwide for 20 minutes because your damn machines aren’t taking cash deposits. Again. Or broken down. Are you going out of business? #PlymouthYetAgain
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Jack
(@JackRalston) reported
@AskNationwide Thanks Jo, just noticed on the website it refers of payments up to £10,000 should be fine however this one will be more then that and not using chaps? Can it still be done over a simple transaction?
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Brian Robins
(@EarlyMusicWorld) reported
@AskNationwide We are still waiting. Many thanks, Nationwide, for ruining our plans this morning. Abysmal so-called service.
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James Lowe
(@IAmJamesLowe) reported
@AskNationwide Just to let you know, I’ve taken no action about this, yet tonight I am able to send money to my ISA again. This all seems dodgy to me. Was it just a glitch?
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roseyboy71
(@roseyboy71) reported
@AskNationwide arguably the worst call handling system encountered. Throw in a few other matters and you have a poor excuse for a service , very disappointing.
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Peter mcclurg
(@peter_mcclurg) reported
@AskNationwide Appalling service today in Coatbridge. Branch busy so I deposited via machine outside. Now being told by stroppy head office that the deposits won't go into account till Monday at 5pm. Told to use machine inside branch but far too busy. An utter joke of a bank.
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Siân Parker
(@SinParker3) reported
@AskNationwide hello, I need some help quickly with my account. I’ve had regular payments taken from my account, however companies are stating that you aren’t approving them? Please help
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Ewan 😷🏳️🌈👬💜💙🕯🇺🇦
(@chunty_cops) reported
@AskNationwide my flex card hasn't worked for 5 days. Is there a problem?
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Craig Martin
(@CraigsWorld) reported
@AskNationwide That’s the problem. I am not part of the U.K. App Store as I now live over seas! For security reasons is not an excuse to isolate anyone who lives abroad- the whole point of the app in itself is to make banking secure for its account holders not lock them out.
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Jamie Brian Evans
(@JamieBrianEvans) reported
@AskNationwide thank you for the great service. You froze my card for online purchases because you thought a payment was fraudulent. It turned out that it wasn’t but you called me and unfroze it very promptly. Thank you. Very much appreciated
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Steve
(@sjayphotography) reported
@AskNationwide I cannot access my account information on the app, are you having service issues?
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Jennifer May
(@jeniimayy) reported
@AskNationwide I have made a complaint online as I was advised to. Still doesn't help me when my food shop was cancelled due to you blocking the transaction when I am ill with COVID at home with a young baby!
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Nic🦉🥅🏒
(@owlsteeler) reported
@AskNationwide hi is there a problem with the app? Iv been trying for 2 days to set up as a new user on the app and after outing in customer number and the other security details it always errors saying it’s your error plse try restarting the app? Lost count how many times now
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helen miller
(@helenjmiller) reported
@AskNationwide 2 days ago my transactions were declined. I called to be told no issue and later found out your system was playing up. Log on to banking app tonight to find that transaction that were declined have now been taken multiple times leaving my account £200 short 😤
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Keighley West
(@KeighleyWest) reported
Surprise surprise!! @AskNationwide card payments not working AGAIN!!
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Ali E
(@ali_m_eve) reported
@AskNationwide I can not login on my Mac. It tells me that there is a technical error. But according to your website the status is all working normally. I can login on my phone app. So I am guessing it is an issue with the mac interface ?
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paul pledger
(@pkrpmusic) reported
@AskNationwide Absolutely sick and tired of your Boris bloody Johnson bullsht excuses. Stop it. Just stop it, now. There were no staff on the floor. None. Don't you dare tell me it's down to Covid. Six people blundering about behind the screens. No floor staff. No awareness. You're a toy bank.
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helen miller
(@helenjmiller) reported
@AskNationwide No it hasn’t been resolved for me because you have taken transactions I tried to make multiple times and I have no goods, products. I’m absolutely furious. Account balance is now down.
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Imran Bhai
(@wordforwordguy) reported
@AskNationwide trying to make a payment but failed twice online with 2 different retailers. Tried logging into the app but it's timed out. Is your service down again???
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Brian Robins
(@EarlyMusicWorld) reported
@AskNationwide My partner has received a message to contact you ref a possible misuse of her debit card. We have now sepnt nearly an hour trying to get through to you while being bombarded with appalling music. This is appalling service
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Michele Reisepatt
(@MicheleRLondon) reported
@AskNationwide shocking customer service regarding an insurance claim with the added distress of a bereavement
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Alan Offord
(@alanofford) reported
@AskNationwide my current account debit card has stopped working (expired) and my account is no longer showing on app or online banking - help please this is my main bank account where a lot of debits are about to come out!
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Mark Connolly
(@macon1375) reported
@AskNationwide want to commend the female staff member at Eltham today who came rushing after me to my car after I left card in branch… #aboveandbeyond #service #nationwide
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Lisa Walkden
(@lisaldw) reported
@AskNationwide having technical issues today? I’m trying to do something online and it’s not working, there are no error messages and no-one is available to talk to! Frustrating!
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ᴅᴇɴɪsᴇ sᴏʀᴀɪᴀ
(@dns_jpg) reported
@AskNationwide is there an issue with payments today?
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Anne Cleary
(@clearya1) reported
@AskNationwide Thank you for that. I need to get my money working for me!
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SuperWidzy
(@SuperWidzy2) reported
@AskNationwide just tried going online banking and you are experiencing problems getting account info?
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Jennifer May
(@jeniimayy) reported
@AskNationwide why did you randomly block my debit card, resulting in my food shopping order being cancelled at 1am? I have COVID and a baby with COVID
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Nick Anderson
(@uknickand) reported
@AskNationwide You’ve let yourselves down for the poor interest rates. All my savings with chase at 1.5%. Child savings moving and also you lost me as a mortgage customer.