Nationwide status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (43%)
• Website (24%)
• Mobile App (19%)
• Transactions (14%)
• Transfer (1%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Portsmouth, London, Newport, Shefford, Richmond, City of London, Harringay, Bognor Regis, Sheffield, Leigh, Caerphilly, Gateshead, Birmingham, Boston, and Gorseinon.

City	Problem Type	Report Time
Portsmouth	Mobile App	6 days ago
London	Mobile App	7 days ago
Newport	Login	7 days ago
Shefford	Website	7 days ago
Richmond	Login	7 days ago
City of London	Website	8 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mary (@maryphillips22) reported 5 minutes ago

  @AskNationwide It is still happening, I can’t log in

• 
  daisy macvicar (@daisy_macvicar) reported 11 minutes ago

  @AskNationwide I’ve tried to change my address on my account multiple times but it keeps saying there’s a service issue. I don’t stay at the address that’s on my account but I have received letters to my current address

• 
  Tango5 (@Tango5_sec) reported 12 minutes ago

  @SamaraAngelxoxo @AskNationwide Having the same issue 😩

• 
  Tina Raistrick (@tinamay1977) reported 12 minutes ago

  @AskNationwide I cant access the app, first lloyds now nationwide is down

• 
  Firetrapdiva (@ItsOnlyStubbsy) reported 13 minutes ago

  @AskNationwide That'd be great if you didn't delete people's accounts from the app & tell them to go in branch if they want money, but they're housebound & calling up gets you passed from department to department with no actual solution. We'll be moving banks as soon as this issue is resolved

• 
  Walid (@walid_ahmadi07) reported 13 minutes ago

  @AskNationwide @DifferentHoney I have never received this £100 despite being long serving customer😔

• 
  fiona brown (@fionab2367) reported 17 minutes ago

  @eugenereid @AskNationwide Been a long life customer as well and cannot fault the service provided

• 
  David (@Earlofh) reported 17 minutes ago

  @AskNationwide This has changed because previously as soon as I bought something using my credit card I could immediately whilst on the app & so I didn’t forget, transfer the money from my current account to my credit card account, I can’t see the problem in not being able to do that now.

• 
  Eze Hive (@EzeHive) reported 19 minutes ago

  @AskNationwide closing an account for no reason, not responding to messages and now refusing to tell me where my money is is a big problem and fraud. Just because I ordered a new card. Urgently get back to me, I shouldn’t have to wait hours on a phone when you’ve taken my money

• 
  Ric M. (@revoraman) reported 19 minutes ago

  @AskNationwide What a bunch of absolutely useless ppl who man their Hlp Lines r. US site #CleanupPictures auto-renews without warning. They then hide behind screens such as Contact@support refusing to acknowledge. #Nationwide response? 'We cannot help. Have u tried to reach them?

• 
  𝐮𝐧𝕩𝐪. (@uniiqverse) reported 21 minutes ago

  @santanderuk Issue is why are you not giving away money like your mate @AskNationwide

• 
  Helairmike (@helairmike) reported 24 minutes ago

  @AskNationwide complete disconnect between Nationwide travel insurance and their provider Aviva . It used to be simple but now it’s Aviva it’s impossible. Absolute nightmare trying to get hold of travel insurance documents and having paid £120 + premium

• 
  Chris (@Sparky2504) reported 24 minutes ago

  @AskNationwide This is exactly why I’ve now taken my 3 accounts to NatWest. Nationwide are so behind with the times with their procedures & systems. NatWest can usually fix everything online without having to call them. People don’t have time to call companies & wait on hold for ages anymore!

• 
  jaws6 (@jaws321) reported 27 minutes ago

  @AskNationwide Says tech problems. For log in?

• 
  Mark Wilson #NAFOfellas 🇬🇧 🇺🇦 (@MarkWil66911411) reported 29 minutes ago

  @AskNationwide Yes I got it in the end but unfortunately seem to be having the same problem again this evening

• 
  Bailey (@BaileyBai_Allen) reported 30 minutes ago

  @AskNationwide my money I’ve sent to my Monzo account hasn’t gone through and I sent it many hours ago, is there an ongoing issue?

• 
  lewis (@LewisBuddle_15) reported 36 minutes ago

  @AskNationwide I’ve found a customers card and house keys but your automated helpline can’t help me, can you DM me?

• 
  Gary Gadsden (@OfGadsden) reported 38 minutes ago

  @AskNationwide This year I've been excluded from your fair share scheme even though I have a current account & savings with you. Not overly bothered about the £100 it's the lack of respect 4 along time customer. I have spoken to someone & technically I don't meet the criteria as

• 
  Jenny Smith (@GoodyActually) reported 38 minutes ago

  I did get a response! Well done @AskNationwide for at least not pretending that I didn't exist ... ... ... but it was very dismissive - referred me to 'the team' and said "we stand by our support of this event". 3/

• 
  𝐃𝐈𝐃𝐈 (@Elle2London) reported 39 minutes ago

  I bank with them and in the 9 years I’ve been with them I’ve never received one kobo from them. @AskNationwide you’ve broken our bond 💔😭

• 
  Karen Fage (@kazzafage) reported 44 minutes ago

  @AskNationwide so just about to apply for a 0% cc from @Virgin only to find I can’t do that as you now own them! Another kick in the teeth for @AskNationwide customers & you’re supposed to be customer friendly! 😡

• 
  william (@willyamhobbs) reported 47 minutes ago

  @MattyCanPic @AskNationwide I am also having this problem

• 
  lm210 (@mm219009) reported 49 minutes ago

  @AskNationwide hi, any known phone line issues? I’ve phoned twice and got cut off after being on hold for 6 minutes both times. Selected call back option and I’ve been hung up on again when the advisor phoned me back!

• 
  Crissy (@xcrissyyy) reported 50 minutes ago

  @AskNationwide hi, are there any known app issues? Mine keeps timing out so I can’t log in

• 
  SomeWhiteGirl (@TheSmirkingApe) reported 50 minutes ago

  @Sparky2504 @AskNationwide Good luck, do you have your customer number and your telephone password because you're not speaking to a person if you don't have these. Gone are the days when you just call up and speak to a person

• 
  James Eglinton (@RealEggy2023) reported 55 minutes ago

  @MichaelFra89678 @AskNationwide Why would they reward someone who just has an account and pays no money in? You are not a good customer for them. Otherwise the whole country would open one to get the free £100.

• 
  gazza (@ShaunGaz) reported 58 minutes ago

  @JoshPearson88 @AskNationwide I have 2 accounts with nationwide got jack ****.

• 
  steve WBA (@WbaSteve) reported 1 hour ago

  @AskNationwide My debit card was cancelled (not by me) and ordered a new one this Monday My card still hasn’t arrived and now my apple pay isn’t working!! Where’s my debit card ?

• 
  TK (@tonykinsley) reported 1 hour ago

  @AskNationwide Your bot keeps telling me its too busy and I can't see how to email a question! How do I email a question about an ISA that I have a problem with?

• 
  Tommybhoy79🍀🏴󠁧󠁢󠁳󠁣󠁴󠁿⚽ (@ruchillbhoy79) reported 1 hour ago

  On hold to @AskNationwide fraud telephone line for over 30mins now....terrible customer service this 😡