Nationwide

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Nationwide Outage Chart 02/23/2026 08:20

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (34%)

    Mobile App (34%)

  2. Login (28%)

    Login (28%)

  3. Website (26%)

    Website (26%)

  4. Transactions (8%)

    Transactions (8%)

  5. Transfer (2%)

    Transfer (2%)

  6. Withdrawals (1%)

    Withdrawals (1%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Glasgow, Swanley, Tamworth, High Wycombe, Liverpool, Redditch, Crawley, Sutton in Ashfield, Luton, Derby, Worcester Park, London, Poplar, Boston and Wallasey.

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City Problem Type Report Time
United KingdomGlasgow Login
United KingdomSwanley Website
United KingdomTamworth Website
United KingdomHigh Wycombe Mobile App
United KingdomLiverpool Mobile App
United KingdomGlasgow Website
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • sunriser7 stevecooper (@sunriser7) reported

    @AskNationwide the app seems to be broken, i just dont know

  • morgan_sweeney morgan sweeney (@morgan_sweeney) reported

    @AskNationwide I am being hung up on and cut off by your automated service constantly. Can I please speak to someone? I haven’t used my account in years have no way of logging in online

  • eclow80 Emma Low (@eclow80) reported

    @AskNationwide @gwensaunders85 I also have problems since last night. This happens far too often!

  • Amit91987 A.P (@Amit91987) reported

    @AskNationwide I have an existing mortgage with you and recently opened a current ac. I have 2 logins for accessing them. Is there a way of using 1 login to view all? Thanks

  • Ahthawellorpot Christine Richardson (@Ahthawellorpot) reported

    @AskNationwide trainline basket timed out but kept tickets. When i tried again I bought double without realising. Tickets are non-refundable. Can nationwide help with this? cost over £200.

  • Bradley_Taplin Bradley Taplin (@Bradley_Taplin) reported

    @AskNationwide @Morgannwg Not working on mine too tried everything

  • gwensaunders85 Gwen Saunders Collins (@gwensaunders85) reported

    @damawa42 @AskNationwide I’m also stuck. Others are complaining too. I’ve tried their solutions and none of them work. The issue isn’t with our devices or browsers but their website.

  • MysterySnowball Michelle Snowball (@MysterySnowball) reported

    @AskNationwide Spent 30 mins on the phone on hold on Friday to cancel my current account switch but yesterday I received an e-mail saying it's going ahead tomorrow. Currently waiting on someone on Live Chat. Really unimpressed with your customer service!

  • gneiss68 BobJim (@gneiss68) reported

    @AskNationwide The last time I used your help service via my online account, it was a proper helpdesk; I'd leave a message and one of your excellent advisers would respond in a day or so. Now you've gone the way of the "bot"; can't understand the most basic questions...

  • MichelleS070 DeniseS070 (@MichelleS070) reported

    @AskNationwide Thanks. I have absolutely no problem with verify the payment occasionally but it's the card reader that is so inconvenient and antiquated. Sainsburys send me a text and I verify in seconds

  • SanyaHussain17 Sanya Hussain (@SanyaHussain17) reported

    @AskNationwide unsuccessfully trying to open a bank account for my SIL who is not a UK resident. She has a UK provisional license and been added onto the water bill. How can she be main account holder when she doesn't have account to pay the bill from? Do you see the problem?

  • gwensaunders85 Gwen Saunders Collins (@gwensaunders85) reported

    @AskNationwide Is the website having problems? Having trouble sending money since last night?

  • AJPhentor Aron John (@AJPhentor) reported

    @AskNationwide Opened the account last Saturdayand still no card reader. Can anyone check ifthis is i the pipeline if i send a DM? Need it to get the app working before the switch takes place

  • sunriser7 stevecooper (@sunriser7) reported

    @AskNationwide when dawn breaks im closing my account with nationwide for sure. 20 years bull ****

  • __jnsy JNSY (@__jnsy) reported

    @TheAA_UK @AskNationwide poor service. So far been waiting 6 hours for recovery. Is that really acceptable!??

  • pittnuma DC (@pittnuma) reported

    @AskNationwide hi I opened a new flexdirect account in the last week using switch service which has now closed my old account. I tried to pay a bill online but it is asking for a card reader, I need to send some money. How do I do it without?

  • gwensaunders85 Gwen Saunders Collins (@gwensaunders85) reported

    @AskNationwide It says “we’re sorry. We seem to be experiencing some technical problems.”

  • damawa42 Daniel W (@damawa42) reported

    @AskNationwide You know that doesn't help. Your website is just a mess. Any machine I try to use.

  • sunriser7 stevecooper (@sunriser7) reported

    @AskNationwide why do i go outside for 20 pounds twice and your bad telephone service just chucks **** in my face. 20 pound for essential.

  • sunriser7 stevecooper (@sunriser7) reported

    @AskNationwide more angry now since i been a customer for over 20 years *****

  • SHARONH19234069 SHARON HEARD (@SHARONH19234069) reported

    @AskNationwide Sharon need help mel

  • gwensaunders85 Gwen Saunders Collins (@gwensaunders85) reported

    @AskNationwide Yes tried on my laptop and ipad - still get this error message popping up.

  • ComeTogetherAs1 Come Together (@ComeTogetherAs1) reported

    @StarlingBank Hi. How long do you keep your customers on hold with queries as @AskNationwide customer service is diabolical leaving customers on hold for over 30 minutes, so considering changing to you (or any other bank that respects customers)

  • sunriser7 stevecooper (@sunriser7) reported

    @AskNationwide sorry there is no option on app to choose! is it working fine?

  • sunriser7 stevecooper (@sunriser7) reported

    @AskNationwide its shocking your advice the service is not ******* working. and i need 20 pounds now

  • MrWMatthews Will Matthews (@MrWMatthews) reported

    @AskNationwide hi, my debit card has stopped working. My online account is showing a new card, but this hasn't arrived. I am unable to use my card to pay for anything.

  • damawa42 Daniel W (@damawa42) reported

    @AskNationwide It is absolutely staggering that you can't see images on twitter? It would make it so much easier for people to show you the problems with your website. Why should I waste even more of my time contacting you to tell you your website sucks? For YEARS

  • EthanAfro EthanAfro (@EthanAfro) reported

    @AskNationwide have an issue with a payment on my card. Wonder if i could DM you about it

  • PedroCabanna Pedro Cabanna (@PedroCabanna) reported

    @AskNationwide hi, I have a new bank card but am struggling to add it to my Apple Pay - I’ve already used it with my pin. Is there any reason why it might not be working? I’m being told to contact my card issuer. Thanks

  • morgan_sweeney morgan sweeney (@morgan_sweeney) reported

    @AskNationwide I don’t live in the uk anymore is the issue I just keep getting given options by the AI on chat over and over