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Nationwide

Nationwide status: access issues and outage reports

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Full Outage Map

Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  • 27% Login (27%)
  • 26% Website (26%)
  • 26% Mobile App (26%)
  • 14% Transactions (14%)
  • 7% Transfer (7%)
  • 1% Withdrawals (1%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Wandsworth, Woodford Green, Birkenhead, Woking, Ambleside, Twickenham, Livingston, Milton Keynes, Northampton, Newtownards, Poole, Glasgow, London, Eastbourne, and Crawley.

CityProblem TypeReport Time
Wandsworth Website 1 day ago
Woodford Green Mobile App 2 days ago
Birkenhead Login 2 days ago
Ambleside Login 8 days ago
Twickenham Login 9 days ago
Livingston Website 9 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • Ankit20035
    mind your own business (@Ankit20035) reported

    @AskNationwide is the banking app down again are you actually going to fix it?

  • Dollydi26969910
    Dollydimple (@Dollydi26969910) reported

    @DebiEvansMatron @Vampfree1110228 @AskNationwide Agree re problems. Just been logged in to a Nationwide app chat ‘help’ line. No further forward after an hour. Just cancelled newly opened credit card account because of Nationwide abysmal admin.

  • ISaveDolphins
    Kieran Byng (@ISaveDolphins) reported

    @AskNationwide can we talk about logging in online for mortgage details, login only allows 10 digits, my Acc No has 11. Thanks, Kieran

  • twwooer
    Sheridan Birtwistle (@twwooer) reported

    @AskNationwide UK National Cyber Security Centre recommends passkeys. Nationwide does not appear to have issued a statement about why it does not use them for banking. As your customer I would like a statement please about when you will adopt passkeys

  • asmaabdv
    asma (@asmaabdv) reported

    @AskNationwide my father is having issue with the android version of the app it will not let him put his pass number in, it’s up to date and uninstalled and reinstalled and it’s still not letting him put in his pass number. What can we do to fix it?

  • PAbabaowei
    Preye Ababaowei (@PAbabaowei) reported

    @AskNationwide but I had an outstanding stipend that was supposed to be paid but was never made aware to me, I don’t know if you can help check my account and send the last bank statements on the account please 🙏🏿 It’s very important so I can take the case to court so I can properly paid

  • revoraman
    Ric M. (@revoraman) reported

    @AskNationwide At last, a positive response from Nationwide after the abdication of Customer Care by the could-not-care-a-fig woman I spoke to on Saturday from inside the Branch. Thanks, Nathan.

  • Iloveholly
    Gemma Corfield (@Iloveholly) reported

    @AskNationwide Thank you for your help, I accidentally put the wrong pass number. I got in to my bank account

  • JulieMelvinator
    Julie (@JulieMelvinator) reported

    @AskNationwide you chat help is an absolute joke!! You decided to block my payment to HMRC and I’ve now spent 45 mins trying to get in touch with them!! Why block my payment??

  • Alecs_Caerdydd
    Alecs Caerdydd (@Alecs_Caerdydd) reported

    PIN reminder on @HalifaxBank app: open app, pin reminder ✅ PIN reminder on @AskNationwide: Open app, help, pin reminder, cannot do this on app - go to internet banking, enter customer number (no idea), back to app, find customer number (copy and paste not available), (1 of 2)

  • becclar15
    Bec (@becclar15) reported

    @AskNationwide hi Nationwide, new customer, how do I apply for a cash isa? It’s a mystery, website doesn’t specify if members or non members. Can’t call. How do I speak with someone please?

  • becclar15
    Bec (@becclar15) reported

    @AskNationwide If I could apply online., I would. It’s asking for NW log in and account no ????

  • RonsRant
    Ron Winn (@RonsRant) reported

    @AskNationwide A simple question [no personal details] AskNationwide & I have. You want AI to help me. Is it capable? The answer is Yes or No. A techical question which AI is unlikely to be capable of answering.

  • mooramana
    Karen (@mooramana) reported

    @GuruGryff @AskNationwide First Direct! Been with them since inception. Never had a problem always available always helpful

  • cockwomblefree
    Bobby Zelmut (@cockwomblefree) reported

    @AskNationwide my online banking app is not working. I have restarted phone and checked for updates. Is your service down?

  • LW89pics
    @LW89Pics (@LW89pics) reported

    Well done @AskNationwide for having a terrible online banking system that's stopping me from sorting out my finances. Whoever designs these things are sadistic.

  • GreyBlackstone
    Grey Blackstone (@GreyBlackstone) reported

    @AskNationwide any plans to change the online banking format again? The new one is awful, I hate that it’s missing a running total, and when I switch back to the old version it’s now horribly formatted and I have to swipe around to see the full details.

  • AvFc_0973
    Bish_AvFc (@AvFc_0973) reported

    Genuinely never had a banking app as **** as @AskNationwide does it ever work?

  • beelinbaxter
    Beelin (@beelinbaxter) reported

    @AskNationwide Hi Emm, the managing cards/contactless feature isn't working on the app. Is there another way to do it?

  • reessandm
    A S Rees (@reessandm) reported

    @AskNationwide Can't request pin reminder to access card reader

  • EsthAji
    wendy darlin (@EsthAji) reported

    @AskNationwide Can someone help on Sundays?

  • Kezleigh
    Kerry Leigh Kavannah (@Kezleigh) reported

    @AskNationwide I seem to be having issues with payments on my card and just had a call from 0800 464 3139. Please can someone assist me

  • BCJONeill
    Barry O'Neill (@BCJONeill) reported

    @AskNationwide Maybe you could just pass it on for me in true customer focused tradition Nathan?

  • bickley200
    Christine Bickley 🇬🇧 (@bickley200) reported

    Was due to travel to DBX on 2nd March. Trying to claim back loss of AirB&B cost from @AskNationwide Flex Plus (covered by @avivaplc) and being told 'Underwriters are discussing it'. Checked Ts&Cs and we have complied with all. Anyone else having this problem? @Telegraph

  • _xnxnxs_
    🦋 (@_xnxnxs_) reported

    what a disgraceful experience i had in your kingston branch! @AskNationwide Simply requested help as i was struggling to open a bank account online. The lady i had had a bad attitude! After another question, she pretended not to hear me, randomly clicking with her mouse 1/2

  • TheOldDear
    Vivian Brickell (@TheOldDear) reported

    @AskNationwide My state pension has not been paid in. I can’t take it up with the DWP until you confirm it’s not a nationwide problem. I can’t get to find out if it is. Sadiq blew me off with a ‘will be credited’ but no idea when - no one available to talk

  • ChrisCharlesD1
    Chris Dawson (@ChrisCharlesD1) reported

    @AskNationwide what have you done to the website and transaction view, its awful please go back to the old view. Who ever is the UI developer and signed off on this needs to get a grip.

  • ISaveDolphins
    Kieran Byng (@ISaveDolphins) reported

    @AskNationwide Do you have a chat facility on line? Don't have access to a phone.

  • Claire11152715
    cni (@Claire11152715) reported

    @AskNationwide hi app is down when will this be fixed please ?

  • TeddyYoug64898
    Teddy. C Youg (@TeddyYoug64898) reported

    @AskNationwide. I still can’t believe how I was treated as a disabled man , by your bereavement team . Absolutely disgusting service.