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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Website (31%)
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Login (28%)
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Mobile App (27%)
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Transactions (10%)
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Withdrawals (3%)
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Transfer (1%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Islington, Sutton Coldfield, City of Westminster, Braunton, Montrose, Taunton, Leigh, Watford, Preston, Royal Leamington Spa, Leeds, Swadlincote, Walton-on-Thames, Tonbridge and Winchester.
| City | Problem Type | Report Time |
|---|---|---|
 Islington |
Website | |
| Sutton Coldfield |
Transactions | |
| City of Westminster |
Website | |
| Braunton |
Login | |
| Montrose |
Login | |
| Taunton |
Login |
Full Outage Map
Community Discussion
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Sporting Nest 🇸🇴
(@SportingNest) reported
@AskNationwide as I have clearly been misled and not got the service I require. Can you tell me how that is possible please?
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Cameron
(@c4mer0n__) reported
@AskNationwide Hey! I’m awaiting a new card and in the meantime i’m using Apple Pay which it says on the app works. I’ve just tried making a purchase and the card says it’s not authorised and keeps getting declined. Any help?
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Liam McCluskey
(@ljmcc94) reported
@AskNationwide Hey Nationwide, I received my new card this morning and it's still the old issue!! I'm not happy as I've changed all my card numbers for nothing! How do I get the new issued card? & does the new issue definitely apply to FlexBasic?
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Nolan Johnson
(@NolanJo68454247) reported
from
Leighton Buzzard, England
@AskNationwide hi there. I have tried numerous times to get through to your customer service team to change a direct debit. After being on hold today again for 20 minutes, I have yet again been cut off. Can I change the date on the mobile app?
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John Taylor
(@kikerd) reported
@AskNationwide THANKS FOR NOTHING TRYIED TO GET HELP AND YOU COULDNT OVER THE PHONE AND BLAMED MY PHONE LINE FOR THE POOR QUALTY. IM DEAF AND COULDNT HEAR HIM SO MY PROBLEM HASNT BEEN RESLOVED
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Junior
(@Jayyar_7) reported
@AskNationwide My card’s been blocked and I’m in Ghana. Is there a way to solve the issue without calling via phone?
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Debbie Harris 💙
(@debbieharris2up) reported
@AskNationwide I have just done so. I have given up waiting for anyone to respond on live chat on your website!
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Brian Hawkins
(@BrianHawkins8) reported
@AskNationwide Milford haven, Pembrokeshire branch, she has been told now have to wait until after 2 to check if it has gone through, just poor customer service in my opinion, machine should be marked out of order
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John Taylor
(@kikerd) reported
@AskNationwide I’m not holding out that the branch will help me as they have said because I’m a flex account holder I have to do everything on line when there are on many occasions 6 staff members sat there doing nothing ,….
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Tiny Walton
(@Tinyw773) reported
@AskNationwide can I access my mortgage statements through the App?
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Laura
(@lauxamy) reported
@AskNationwide Thank you for your response. It doesn’t expire until nov yet 2 different websites have refused it this month saying 3+ months expiry needed. One being a bill to pay. I don’t have another bank account so this could be a problem. If it this keeps happening can I request a new one?
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Gary Southam
(@GarySoutham) reported
@AskNationwide hi, how do I access a statement from about 2 years ago?
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The Begg Family Antics
(@thebeggfamily) reported
@AskNationwide Do you support wire transfers?
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Stewart Rogers
(@TheRealSJR) reported
@AskNationwide And that's the problem. Decades of phone calls into Nationwide, and the one time I need you to call me, it takes 20 minutes of web chat to put in the request, and then I'm told I'll get a call in 24 hours. If that's the level of support you offer in an emergency, I'm out
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samantha young
(@samanth26328925) reported
@AskNationwide Following opening up a Instant Access Saver Issue 9 at home letter 7th Sept. Am I expecting a card as do not want to do online banking with the account & would like a card. The branch is unable to issue a card when I visited to make enquiries.
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I Was Once Funny
(@numbers_crypto) reported
@AqauticAuroras @AskNationwide Funny story. There was this kid in our school years ago that was a horrid little ****, nasty to everyone he met. One day he was travelling with his father when they had a car accident, It left him with a horrific facial scar.
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Adrian Turner
(@ajt8888) reported
@AskNationwide why does Face ID no longer work with your app on my IPhone all it comes up with “we are currently experiencing a technical problem….” I have tried rebooting and changing settings but no good.
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John Taylor
(@kikerd) reported
@AskNationwide Ermmmmm of you can’t help me over the phone why would you want to help me on a pubic message on social media for everyone to see
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Mitchell_
(@_Mitchell02_) reported
@AskNationwide Hello Nationwide, I was in the process of making a savings account and i was logging into my account for the first time when it asked me for my customer number and DOB. When i entered my DOB it said it didnt match, Is there any way to fix this ?
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Loyalist Lloyd
(@LloydLoyalist) reported
@Dave070386 @AskNationwide thats awful dave what sort off stuff did they say
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MariaS
(@MariaStoil) reported
@AskNationwide Hi my mobile banking app hasn't been working for a few days now. Can you help me with this please?
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John Taylor
(@kikerd) reported
@AskNationwide ALL I WANT TO DO IS CHANGE MY ACCOUNT AND HAVE TO JUMP THOUGH HOOPS TO DO SO very poor service
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Chris Conway
(@ChrisConway) reported
from
Newcastle upon Tyne, England
@AskNationwide I’ve phoned once and spoken to customer services by instant chat twice. Really can’t understand why it has taken over a week and counting… it is still not sorted.
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Stewart Rogers
(@TheRealSJR) reported
If I were in a life/death situation while traveling, @AskNationwide would let me die. App is ancient, the dependence on the card reader is insane, no way to call me quickly on a non-UK no. as I can't call them, no way to login to the site without my UK SIM. 24 hours wait to call!
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John Taylor
(@kikerd) reported
@AskNationwide Nope I can’t do anything online because the online accessibly want me to APPLY for a new account and all I want to do is CHANGE my account ,I’m going into branch and if they can’t help me or discriminate me due to my disability I will be leaving @AskNationwide as a customer
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WildAndHappy
(@WildStillHere) reported
from
Gillingham, England
Go **** yourselves @AskNationwide, seize all my accounts whilst I’m at work with no notice or access to my own money and no way of getting to a bank all week due to the job I do, resulting in me having no funds for food and supplies for work ! … Close all my accounts now !!
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Debbie Harris 💙
(@debbieharris2up) reported
I must say that the customer service from @AskNationwide is appalling. New joint account opened well over a month ago. Slow service, refuted complaints and still no card readers making some transactions impossible. Looking for an alternative joint account - suggestions welcome!
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danhardaker
(@danhardaker) reported
If there’s an Adam Palmer who is a customer of @AskNationwide and lost his wallet in Peschiera del Garda, it’s now at the police station.
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Stewart Rogers
(@TheRealSJR) reported
@AskNationwide I know. I mentioned that twice already. I just don't know why Nationwide thinks that's ok. I have no access to funds until this is resolved. I have an important bill to pay. I'm stuck, and there's no sense of urgency on your side at all, just people repeating the same message
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Chris Conway
(@ChrisConway) reported
from
Newcastle upon Tyne, England
@AskNationwide Because it’s not the amount stipulated on your website for existing customers. I’ve been given the new customer amount…