Nationwide

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Nationwide Outage Chart 12/03/2025 12:50

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (44%)

    Mobile App (44%)

  2. Website (23%)

    Website (23%)

  3. Login (18%)

    Login (18%)

  4. Transactions (10%)

    Transactions (10%)

  5. Withdrawals (3%)

    Withdrawals (3%)

  6. Transfer (3%)

    Transfer (3%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Newark on Trent, Southampton, City of London, London, Leigh, Neath, Plymouth, Manchester, Leeds, Oxford, Hinckley, Reading, Stoke-on-Trent, Alfreton and Harwich.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewark on Trent Transactions
United KingdomSouthampton Login
United KingdomCity of London Login
United KingdomLondon Website
United KingdomLeigh Login
United KingdomNeath Login
Map Full Outage Map

Community Discussion

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Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • Clareyis Clare Boland (@Clareyis) reported

    @AskNationwide 40 mins on the phone, card only working intermittently, 'unknown error code'. Got cut off. Tried chat, have to phone. Again. ?? Can't send you a message via the app... Don't have the will to phone again or complain.. what do you suggest?

  • gouniversal Ed Pugh (@gouniversal) reported

    @AskNationwide is your webchat functionality working? I’ve tried to access it via secure messaging page in the OLB but no chat option appears. fyi, I am using my phone to access OLB, does this make a different to seeing a chat option?

  • redwhilton Alan Hobson (@redwhilton) reported

    @AskNationwide I have a Debit Card that's damaged & although useable the web site wants me to cancel the card before I can order a new one, however that leaves me without a card till the new one arrives so can't you just send me a replacement then I'll destroy the damaged card..?

  • Vivi44939724 AVE💜💙🗽😎🥳 (@Vivi44939724) reported

    @sarsharalvi100 @AskNationwide But, you want everyone to respect & support you!🤔wow

  • daniel_barnett Daniel Barnett (@daniel_barnett) reported

    Huge shoutout to @AskNationwide #FlexAccount mobile phone insurance. Daughter’s phone stolen Monday evening. Insurance claim posted off Tuesday. Claim approved today (Thurs) and new phone being delivered tomorrow. Unbeatable, first-rate service.

  • BenjiBoyW Ben Walsh (@BenjiBoyW) reported from Kimpton, England

    @AskNationwide hi all, I've forgotten the PIN for a Nationwide credit card I have - can I retrieve it via the app or the website. I need to use it next week. Thanks

  • ClaireyCribs Claire Case (@ClaireyCribs) reported

    @AskNationwide Okay I've tried this three times - and I've tried both the current & savings paths. The automated service tells me I can no longer change address over the phone. I can't figure out how to reach a human! Are you sure that the info you and your website are providing is correct?! 😰

  • ajrblakey Alexander Blakey (@ajrblakey) reported

    @asknationwide: Hello, have you got a card payment outage at the moment? Just tried to buy food and a train ticket, both declined…

  • philipfergusonI Philip (@philipfergusonI) reported

    @AskNationwide Nationwide still on the WFH bandwagon. Thanks to your customer service assistance yesterday for clearly demonstrating why WFH needs to end! Couldn’t be bothered at all with my request and then put me on hold whilst he went for another **** no doubt! Time to switch banks!

  • paulj73 Paul Jeffrey (@paulj73) reported

    @AskNationwide I keep receiving "We seem to be experiencing some technical problems" messages on my online account when trying to do anything. I've been trying for 30 minutes. Please help.

  • FairleyyShannon shanananananan (@FairleyyShannon) reported

    @AskNationwide hello, closed my Help to Buy ISA on Tuesday - when can I expect to receive a Closing Letter? I need this to send to my solicitor to claim the government bonus.

  • Jon64308058 Jon (@Jon64308058) reported

    @COURTNEYBEAUTY_ @AskNationwide I'm also having similar issues. Been waiting for 3 days for a fast payment from an online business. Hope you got your issue sorted.

  • thedave9081 ContradictoryCrow (@thedave9081) reported

    @troutfortea @Claire11152715 @AskNationwide I have not received payouts for October 2021 through December 2021 due to a similar "bug" and it has yet to be resolved. They were able to bill my bank during this time while blaming my bank for the problem.

  • philipfergusonI Philip (@philipfergusonI) reported

    @AskNationwide Nationwide still on the WFH doss! Thanks to the customer service agent yesterday for clearly demonstrating why WFH needs to end! Couldn’t be bothered at all with my request and then put me on hold & never came back whilst he went for another **** no doubt! Time to switch banks!!

  • eddieduggan eddie duggan (@eddieduggan) reported

    @AskNationwide The app-browser handover doesn't seem to complete in Android (12 SKQ1 211006.001) MIUI with a Samsung browser. The browser allows camera access, but blocks pop-ups and redirection by default. Can you offer any tips on how to proceed & succeed with applications on a mobile device?

  • Mattcatdog Matt (@Mattcatdog) reported

    @AskNationwide Working in a windowless room 😑

  • tara_bt Tara (@tara_bt) reported

    @AskNationwide Hi, I have questions about the breakdown insurance offered with the FlexPlus account (not yet a customer). Is there a number I can call?

  • Brendam51920860 Brenda mcpherson (@Brendam51920860) reported

    @AskNationwide very disappointed and surprised by the level of disinterest to an existing customer re retirement mortgages. Ageism?

  • reallynearly Nikki Howard (@reallynearly) reported

    @AskNationwide My question was about the Talkback meetings, not the AGM. You have already precluded most of us who work from the AGM by holding it in the middle of the working day; I mistakenly thought you might have made the Talkabout more accessible by offering an evening session.

  • MARKAFN Mark (@MARKAFN) reported

    @AskNationwide I can’t see it on your website it’s a standard cash ISA with a blue passbook

  • msav2021241 Blake (@msav2021241) reported

    @AskNationwide hi have you closed down my account because it sayThis card has been stopped and you will no longer be able to use it. There is no need to contact us.

  • thedave9081 ContradictoryCrow (@thedave9081) reported

    @Jazman1985 @Claire11152715 @AskNationwide I have not received payouts for October 2021 through December 2021 due to a similar "bug" and it has yet to be resolved. They were able to bill my bank during this time while blaming my bank for the problem. My bank has never received funds.

  • TessHardy23 Tense Nervous Headache (@TessHardy23) reported

    @AskNationwide hi I received much printed literature from you recently. But both Joe Garner and Debbie Crosbie appear to be CEO. Can you clear up this issue for me?

  • Womanborn1 WomanbornKPSS (@Womanborn1) reported

    @AskNationwide Why are you using that offensive flag? As a female customer, it makes me feel unsafe.

  • philipfergusonI Philip (@philipfergusonI) reported

    @AskNationwide Of course it’s not been resolved! He never came back after putting me on hold! Get back to the office and stop this working from home crap!

  • MARKAFN Mark (@MARKAFN) reported

    @AskNationwide I’m confused I have an instant access Isa with you it’s a Blue passbook I can make with many withdraw as I like a year . I believe it used to be called the champion Isa . I can’t see it on your website anymore

  • redwhilton Alan Hobson (@redwhilton) reported

    @AskNationwide So how do I contact you via the web site or another way of contacting ?

  • Brendam51920860 Brenda mcpherson (@Brendam51920860) reported

    @AskNationwide says here to help but the only response to my tweet is do I want to take out a complaint! No I wanted advice. Very disappointing

  • IanWill89473474 Ian Williams (@IanWill89473474) reported

    @AskNationwide Hi, plenty of money in my account, but can't access it through cash points; have tried two, Sainsbury's and link. Any known problems?

  • Saunders63Nas Neil (@Saunders63Nas) reported

    @AskNationwide I asked for help hours ago to be ignored by you. What is the issue with helping me?