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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Login (30%)
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Website (29%)
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Mobile App (27%)
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Transactions (10%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Scunthorpe, Wells, Hounslow, Derby, Sunderland, Chatham, City of London, Altrincham, Motherwell, Doncaster, Alloa, Ipswich, London, Normanton and Birmingham.
| City | Problem Type | Report Time |
|---|---|---|
 Scunthorpe |
Login | |
| Wells |
Mobile App | |
| Hounslow |
Login | |
| Derby |
Login | |
| Sunderland |
Website | |
| Chatham |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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natalie
(@Natalie_2529) reported
@AskNationwide @Helencowles1 This is an utter lie. I’ve just been blocked from transferring money to Revolut and booking through eurotunnel and you’ve confirmed on the online chat that there are payment issues so why on Earth are you telling people it’s not your issue???
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James Swaby
(@masterswaby) reported
@AskNationwide Thanks for replying, do you have any idea when the payment issue will be resolved?
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Alex Betteridge
(@AlexBetteridge2) reported
@AskNationwide I’m about to lose out on my first time buyers mortgage because of a nationwide ‘technical issue’, which has impacted my credit score! This misinformation is against the data protection act! After 9 days I’ve also not had a single response from the complaints team.
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Mike
(@MikeBookham) reported
@AskNationwide What's the problem with your one-time code SMS system, it took 10 mins for a code to be sent to login and even then failed to work? How about developing a resilient IT system, it's not if it's particularly difficult these days especially with your resources.
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Paul Bottomley
(@paulomcfc) reported
@asknationwide had a payment declined for no reason today, tried calling wait time over 20 mins, tried talking to arti your so called virtual assistant I typed why has my payment been declined? His reply ' I don't understand the question' 🙄 getting too frequent now these issues
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Helen cowles
(@Helencowles1) reported
@AskNationwide I understand that problems occur but to say things are ok when they’re not or to blame other providers is very unprofessional. Glad all is now as it should be.
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Lauren Smith
(@lauren_s268) reported
@AskNationwide attempting to switch a current account to yourselves and I’ve got the to final page and the ‘finish’ button just won’t action anything? It’s taken me all evening to get to this point as your website kept crashing?
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Nikolai Zavaruhin
(@NZavaruhin) reported
@AskNationwide Hi, I have a problem with paying Amazon with my Visa debit Nationwide card, flex account... Any thoughts why this is happening?
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leanne
(@leanne28971551) reported
@AskNationwide 7 working days ? Or just 7 days
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DOOGY
(@DOOGY43543492) reported
@AskNationwide Is this in the terms and conditions about how much can be transferred in one go and how to close this type of account down?
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Tony Barker
(@beachballl64) reported
@AskNationwide just been declined three times in a row even though funds are available. Do you have a problem this morning?
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Bigmac Stark
(@Bigmac_Stark) reported
@AskNationwide oh ffs there's two of those awful adverts? Whose idea were they? They are beyond terrible.
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Daniel Roe
(@DanR902) reported
@AskNationwide @ColemansArt I'm getting the same. Is this a wider issue?
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Ruth tempest
(@tempest_ruth) reported
@AskNationwide problems with payments AGAIN! Why do you constantly tell people to check with customer services about accounts when clearly you know it’s a problem your end... just say theirs an issue and when you expect to sort it!
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natalie
(@Natalie_2529) reported
@AskNationwide why are you not telling people you have issues with payments? If you sent a notice out to customers via text when you have these issues we would know not to use our cards - telling people there are no issues when a lot of people can’t use their cards is total joke
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Sean Lloyd
(@SeantheLloyd) reported
@SportingNest @AskNationwide Well said. I'll happily mention Nationwide did provide strong compensation for a rather important payment delay. I very much hope this will be the last error of this kind. #notconvinced
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Phil Amour
(@philipamour) reported
@AskNationwide hi there, how can I email you guys regarding a system error which happened during an AIP application?
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natalie
(@Natalie_2529) reported
@AskNationwide Can you explain why some staff are not aware of the issue
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Lauren Smith
(@lauren_s268) reported
@AskNationwide Can I input the reference number? As I followed the link from the app to complete the application I’d started earlier? When I try to follow the link to continue the application now it says there’s a technical error.
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andrew
(@andrew_cov) reported
@AskNationwide I have close a help to buy ISA. Is there anyway to obtain the closing statement quickly? The stated 7 days is too long for the chain I'm in
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Ruth tempest
(@tempest_ruth) reported
@AskNationwide I tried that but I don’t have all morning to sit on the phone.... plenty In the account and others seem to be having issues to.... with one reporting they’d been told of a wider issue...
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Lauren Smith
(@lauren_s268) reported
@AskNationwide I’m an existing customer but switch an account from another bank to open a brand new account with you
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ʙᴇɴi
(@champagnebeni_) reported
@AskNationwide Hi there, I deposited some cash into one of your ATM’s yesterday around 12pm yet the funds are still not visible? Usually this service is pretty fast. Thanks
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ADRIAN CLARK
(@ADRIAN982) reported
@AskNationwide I can't see my recent transactions or transfer money, on online banking. Is there a problem?
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Matt Hazley
(@matthazley) reported
@ColemansArt @AskNationwide Hi, if you are Android, I had to wipe the cache and data and re-log in
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ADRIAN CLARK
(@ADRIAN982) reported
@AskNationwide Website on a PC
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Withnail
(@withnailian) reported
@AskNationwide @paulomcfc If you're "aware an an issue", why not actually TWEET it and save everybody's time. Also update the service-status page on your website, which is blithely claiming everything is tickedy-boo. Your desperate image management is actually undermining your credibility big time.
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Leslie Fuller
(@lesf42) reported
Hi @AskNationwide, there seems to be an error with displaying transactions on Internet Banking (Web browser) at the moment.
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DOOGY
(@DOOGY43543492) reported
@AskNationwide Manage to close my 1Y TRIPLE ACCESS ONLINE SAVER 12 account and transferred all my money to my 1Y Triple Access Online Saver 13 account, thank you for your help but when I enquired at another branch nothing was said to me about how to close and how much money I could move.
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Stelios J
(@Tsaksonakis) reported
@AskNationwide It's valid, Tina; the refund went through, yesterday. but the problem is the transaction fee. I was informed by a person named 'Jack' (at Nationwide) that this is immutable. I have, effectively, been charged £25.30 in pound to euro fees, for a product I didn't receive. It's wrong