Nationwide status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (48%)
• Website (20%)
• Mobile App (20%)
• Transactions (9%)
• Transfer (3%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Southminster, Luton, City of London, Rochdale, Colchester, Peterborough, City of Westminster, Poole, Ashford, Great Malvern, Farnborough, Ballyclare, Leeds, Hackney, and Darlington.

City	Problem Type	Report Time
Southminster	Login	10 hours ago
Luton	Transfer	1 day ago
City of London	Website	3 days ago
Rochdale	Transactions	3 days ago
Colchester	Login	5 days ago
Peterborough	Login	5 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Luke Terzino 🪐 (@LucasTerzino) reported 4 minutes ago

  @AskNationwide @GarethSamuel8 That’s a shame, I’ve been a flex plus customer for years, would have been a nice touch.

• 
  Karen Fage (@kazzafage) reported 7 minutes ago

  @AskNationwide so just about to apply for a 0% cc from @Virgin only to find I can’t do that as you now own them! Another kick in the teeth for @AskNationwide customers & you’re supposed to be customer friendly! 😡

• 
  JT ☄️ (@joshysaysstuff) reported 7 minutes ago

  Hi @AskNationwide I’ve been on the phone for over half an hour on two separate occasions today and not been able to get through to speak to somebody about an URGENT charge coming out of my bank that I need to contest? Please can anybody help???

• 
  william (@willyamhobbs) reported 9 minutes ago

  @Mollylou1988 @AskNationwide I am also having problems but Nationwide are claiming that everything is fine?

• 
  Barry McCann (@Bazzinho9) reported 13 minutes ago

  wonder if there's some @AskNationwide employee who has stumbled through my account wondering wtf I'm at half the time

• 
  jaws6 (@jaws321) reported 14 minutes ago

  @AskNationwide Says tech problems. For log in?

• 
  Christopher Freeman (@cmdfreeman) reported 15 minutes ago

  @AskNationwide Are you absolutely sure all your systems are working perfectly? I’ve been waiting over 90 minutes for a simple bank transfer…..

• 
  Rhys Foran (@rhysforan) reported 15 minutes ago

  @AskNationwide I can’t get access to my mortgage statement. Your app and website deny knowledge of me, yet you take a grand a month out of my bank account… please can someone help

• 
  Glen Smith (@Glenthecarp) reported 17 minutes ago

  Trying to open a Flex Current account online, but getting an error message that says the problem is your end. Are you aware of this? @AskNationwide

• 
  Duncan Gillespie (@DuncsGillespie) reported 20 minutes ago

  A big SO to the customer service @AskNationwide Orpington in setting up my Member Exclusive Bond.Other banks will just tell you to go home and do it online.But in branch it’s quick and more importantly safer, as it gives customers peace of mind from making mistakes #nationwide 🙌🏻

• 
  Jordan (@JordanPostingX) reported 21 minutes ago

  @AskNationwide No, I can't do that as your bank has a stupid policy where you need the bank card to access interentet banking. Your phone lines are also useless as it's a robot who keeps saying the same thing over and over. Really unhelpful response at a very stressful time.

• 
  gazza (@ShaunGaz) reported 22 minutes ago

  @JoshPearson88 @AskNationwide I have 2 accounts with nationwide got jack ****.

• 
  SECURE UK (mark coyle) (@SECUREUK2025) reported 24 minutes ago

  @marcusmark2019 very bad customer service then... disgusting behaviour from @AskNationwide

• 
  Neil cole (@Neilcol19002790) reported 24 minutes ago

  @AskNationwide how do I send a person X message as you don’t seem to have a email contact address on your website

• 
  kathleen reid (@independencekat) reported 25 minutes ago

  @MattyCanPic @AskNationwide Im having a very similar problem , also funds not transferring from savings account.

• 
  PLOD WHITFIELD (@NEILNeilwhits) reported 27 minutes ago

  @AskNationwide my current debit card expires on 31st, New card in my possession, some of my site updates have accepted the changes, others will NOT - until expiry has passed- is this normal?

• 
  johnny (@johnny_0789) reported 39 minutes ago

  @AskNationwide your service is ridiculous. Called twice and agent called Chelsea dropped the call on me and was rude

• 
  Noah's nan 🩷 (@Noahjames_nan) reported 40 minutes ago

  @AskNationwide Thank you, I put the phone down on them as I was sure it was a scam but wanted to be sure!

• 
  shite hawk (@warwick3090) reported 41 minutes ago

  My Mum passed away at the end of last month and trying to sort her financial affairs. I thought I'd closed her Bank account with @AskNationwide on the 9th July and was told I should hear from them in ten working days but heard nothing. 1/2

• 
  SkhTrains (P) (@SkhTrains) reported 43 minutes ago

  @MichaelFra89678 @AskNationwide Used to be able to get it with just a current account, now it's either a mortgage or savings. @AskNationwide have let themselves down over this. Basically saying you're only worthy of a thank you if you're well off. Rest of us mean nothing to them.

• 
  Jonathan (@jayIFA) reported 44 minutes ago

  @MichaelFra89678 @AskNationwide A mortgage holder is a more profitable customer for them. They are rewarding “good” customers. It’s quite simple really.

• 
  Marbles (@MarblesRadio) reported 46 minutes ago

  @AskNationwide I have found an unsigned Debit Card on the pavement - Not sure what you'd like me to do with it - can't find a way to speak to a real person on your website - AI only interested if an existing customer

• 
  😈 Angry Goblin ن (@angry_goblin) reported 48 minutes ago

  @AskNationwide Thanks, I phoned Credit Card Services and they were able to help. 👍

• 
  Ryan Gerrard (@RyanLGerrard) reported 53 minutes ago

  @AskNationwide Why do you think it’s acceptable for your advisors to lie about correspondence they have in fact received from me? This has resulted in a non-thorough investigation by a very dismissive complaints handler, who has now closed the case. Shocking customer service.

• 
  steve WBA (@WbaSteve) reported 53 minutes ago

  @AskNationwide My debit card was cancelled (not by me) and ordered a new one this Monday My card still hasn’t arrived and now my apple pay isn’t working!! Where’s my debit card ?

• 
  Sophiebell24x (@sophiebell24x) reported 54 minutes ago

  @AskNationwide is the banking app down for maintenance? If so what’s the quickest way to make a transfer

• 
  𝐮𝐧𝕩𝐪. (@uniiqverse) reported 54 minutes ago

  @santanderuk Issue is why are you not giving away money like your mate @AskNationwide

• 
  Mary (@maryphillips22) reported 56 minutes ago

  @AskNationwide It is still happening, I can’t log in

• 
  fiona brown (@fionab2367) reported 57 minutes ago

  @eugenereid @AskNationwide Been a long life customer as well and cannot fault the service provided

• 
  pecunious (@Pecunious365) reported 58 minutes ago

  @AskNationwide why oh why oh why can we still not pay in cheques on the Nationwide Banking App. It’s literally a basic feature of banking. @MartinSLewis you really need to help the consumer with this one - it effects 24 million people!