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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Website (30%)
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Login (28%)
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Mobile App (27%)
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Transactions (10%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Derby, Sunderland, Chatham, City of London, Altrincham, Motherwell, Doncaster, Alloa, Ipswich, London, Normanton, Birmingham, Northampton, Swadlincote and Glasgow.
| City | Problem Type | Report Time |
|---|---|---|
 Derby |
Login | |
| Sunderland |
Website | |
| Chatham |
Login | |
| City of London |
Mobile App | |
| City of London |
Mobile App | |
| Altrincham |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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A K
(@_Andy_Kay_) reported
@AskNationwide and yet your 2 factor authentication is outdated and putting off potential customers. There's many ways of doing it - a card reader is NOT one of them that should be used. Soon-to-be-ex-customer
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Tim Eveleigh
(@timeveleigh) reported
@AskNationwide Thanks, but it's always the same. "Could you take more of your time to tell us about our own problems". You've read my tweet - why don't you sent in the feedback on my behalf?
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EY Kalman | Microsoft MVP/MCT |#ProCodeNoCodeUnite
(@TheCRMNinja) reported
@AskNationwide I fail to understand why you need a secure medium for logging feedback re your public-facing website? It's not specific to myself nor my account. I don't want to have to spend time speaking or chatting to someone, I'm giving feedback about the interface.
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Cate West
(@c8west) reported
@AskNationwide with my bank card stuck in a virtually defunct postal system, how can I access funds to pay for my building work? There must be another acceptable way to confirm ID!
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Dai Davies
(@_daidavies) reported
Witnessed 2day absolutely degrading treatment of a customer at @AskNationwide Disabled people shouldn’t be asked to justify 3 times by different members of staff that they are disabled just to ask 4 an accessibility card reader & to justify it as company policy #Disgracein2022
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diane hadfield
(@hadders42) reported
@AskNationwide Trying to use card reader but getting a message page to say the site is experiencing technical difficulties and to try again. I have been trying for over 2 hours now. Thanks
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🇺🇦 🇬🇧🇪🇺
(@cricketfan82) reported
@AskNationwide hi. My son has received his log in for digital banking for his first current account. Can he go straight to using the app on his phone or does he need to log into it on a computer first? Many thanks.
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diane hadfield
(@hadders42) reported
@AskNationwide Have tried both. Same problem
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diane hadfield
(@hadders42) reported
@AskNationwide hi. Is your online banking service down please? Cannot log in and have some important things to sort out this evening. Thanks
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Posh And Proud
(@PoshAndProud1) reported
@AskNationwide @foggedoff73 I think the feedback is probably fairly obvious from the above complaint isn’t it? * Have a working phone line that gets answered * Don’t charge for moving money * Stop closing branches early * employ more staff 🙄🙄🙄
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Andrew Griffiths
(@AndrewG37241723) reported
@AskNationwide @YSelsavonha Nationwide hides behind excuses - if the CEO is not interested in discussing dishonest employees there are serious issues being hidden
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lisa hunter-green
(@lisahuntergreen) reported
@AskNationwide I want to cancel cancel my switch to nationwide can’t get to speak to anyone need help asap
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Becki 🌈 ❤️⭐️⭐️
(@beclpool) reported
@AskNationwide I have three questions 1. As I can’t now access the account how I am going to know when the money has hit. 2. How do I contact you as online chat said they could not do this and 3. How long will the restriction take to be lifted as I have read it can be days
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Cate West
(@c8west) reported
@AskNationwide I have done that and the limit I can pay is £500 which I'm afraid is no help re building work. I took my cheque book, driving license, passport and could tell them my transaction details including when I ordered the card and they still refused.
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Tom Albone
(@TomAlbone) reported
@AskNationwide Hi Jon. Sounds great but it's happening on the website as well. Could you delete and reinstall that please?
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Tom Albone
(@TomAlbone) reported
@AskNationwide I keep getting technical errors from the website and app when I try to do something with my card reader (login, make payment etc) What's going on?
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jo
(@joeypoey) reported
@AskNationwide Is your internet banking working at the moment. I haven’t been able to log on for two day.
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Denny Hodge
(@DennyHodge1) reported
@AskNationwide I need to contact the car breakdown service as part of my select bank account package. Apparently there is a new provider Do you have the number please?
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Lu C
(@luckyminnow) reported
@MartinSLewis Really wanted to switch to @AskNationwide as a more ethical way of banking but have seen people sharing awful experiences, with lots saying it's really difficult to get the switching bonus and often takes ages to get a reply to queries
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Andrew Griffiths
(@AndrewG37241723) reported
@MPHPP2 @AskNationwide Nationwide does not value customers - it’s a problem from the top down! Some employees are great but leadership is bad!
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Andrew
(@andzd255255q) reported
@AskNationwide why is it saying the phone lines are closed when they should be open to 8pm?? Or have the hours changed?? Please help x
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A K
(@_Andy_Kay_) reported
@AskNationwide @ColeMoores Has there been proof that not using a card reader (a la HSBC, Santander etc) have had fraudsters log in and transferring money? They all use OTP and Fingerprint security because, you know, its 2022. When are you phasing this old-tech out?
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Sarah 🚩💚🤍❤️ #WearAMaskYouStupidBastards
(@sazmeister88) reported
@AskNationwide hi, can't find a way to change the online shopping security check so it sends me an email instead of a text? someone suggested i remove all phone numbers from my account but then i wouldn't be able to login to my account via text; how do i change preference? thanks
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Andrew Griffiths
(@AndrewG37241723) reported
@galatis_sharon @AskNationwide Another standard letter that demonstrates incompetence and bad intentions - leadership is the problem - there’s no bad teams only bad leaders
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Seb Pearn 〓〓 Себастьян 🇺🇦 セバスチャン 🇯🇵
(@PearnSR) reported
@AskNationwide Can you suggest to the app developers to add several features that really help. 1. Upcoming scheduled transactions, both deposits in and payments out. 2. A remaining balance that takes into account all DDs for the month so you can see what will be left at the end of a set cycle.
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diane hadfield
(@hadders42) reported
@AskNationwide Yes. All other r apps and websites on my phone and laptop are fully functional. I have tried again this morning and it is still not working
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Goats Head Soup
(@foggedoff73) reported
@AskNationwide So, I’ve been with Nationwide since 1980 … and as with every other UK bank, standards of customer service have slipped to appalling levels: - phone lines unavailable - fees for moving my own money - opening times that amount to half-days - insufficient staffing
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Shani
(@SGofficial93) reported
@AskNationwide chat option on the website isn't showing up? Any ideas?
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Vicky Egan
(@vixegan) reported
@AskNationwide Can someone advise how I set up a child’s savings account, please and the interest rate? Is it more beneficial than a standard ISA?! The website is sending me round in circles.
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VirtualDave
(@Dave54318466) reported
@AskNationwide You can help me by not restricting my crypto payments or you will be losing a long time customer