Nationwide

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Nationwide Outage Chart 01/16/2026 20:55

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (32%)

    Mobile App (32%)

  2. Website (28%)

    Website (28%)

  3. Login (21%)

    Login (21%)

  4. Transactions (13%)

    Transactions (13%)

  5. Withdrawals (4%)

    Withdrawals (4%)

  6. Transfer (2%)

    Transfer (2%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Fulham, Hove, Cambridge, Milton Keynes, Slough, Worcester, London, Southampton, City of London, Walsall, Dunfermline, Oswestry, Crawley, Plymouth and Stockton-on-Tees.

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City Problem Type Report Time
United KingdomFulham Login
United KingdomHove Website
United KingdomCambridge Website
United KingdomMilton Keynes Website
United KingdomSlough Login
United KingdomWorcester Mobile App
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • BigRab_1 Rab (@BigRab_1) reported

    @AskNationwide Hi India - I was apparently transferred to complaints and the girl in question couldn’t give me any further information other than to wait - whilst she was helpful and tried everything she could there was literally nothing in her control to help.

  • PaulAtterbury2 Paul Atterbury (@PaulAtterbury2) reported

    @AskNationwide Do not Close down in blaby

  • ZombieJoygasm Goldie Gerkin (@ZombieJoygasm) reported

    @AskNationwide Sorry Jo. I have discovered the issue and there was a digit wrong with my mobile and one of the digits which was showing as a *. I've called up and updated it, how long should that take to update and would I be ok to try to register again?

  • MeBeardedWonder Bearded Wonder (@MeBeardedWonder) reported

    @AskNationwide And when fraud happens.. you make your members lives hell.. because you do not have qualified people to investigate the issues. Your procedures do nothing to protect the victims..

  • Hel_Collins Helen Collins (@Hel_Collins) reported

    @dropchrisanote @AskNationwide So I think what you're saying is that 2 separate forms of identification are required and the issue is not that a provisional licence is not an acceptable form ID for proof of address?

  • abdulbigtool Gary B (@abdulbigtool) reported from Lisburn, Northern Ireland

    @BigRab_1 @AskNationwide Bit harsh, not all customer service teams are based in India

  • ZombieJoygasm Goldie Gerkin (@ZombieJoygasm) reported

    @AskNationwide I have tried via the website just now and im getting the same issue 😰 I definitely was already registered for mobile banking and have my customer and pass numbers...

  • technologytotea Maggie Morrissey (@technologytotea) reported

    @AskNationwide how do we contact you via you’re website? It’s a nightmare when something goes wrong. Maybe this internet banking is becoming difficult?

  • princeeroberts John Roberts (@princeeroberts) reported

    @AskNationwide Thank you for this. Its very useful. When asked for advance fees in emails does it mean its a scam like in this instance you have shown on facebook? Most people can tell easily but I have medical problems which mean I cannot tell if something is scam or not so easily. Thank you.

  • olliedewis Ollie Dewis (@olliedewis) reported

    @AskNationwide Details I’ve had on file for years (to send friends and relatives cash (now and then)) have gone…out of the blue. If this is a policy to save server space and cash for Nationwide (Housekeeping? 🤔) then it’s a poor one. I’m sorry but this will have consequences.

  • AbdulHai23 Abdul Hai (@AbdulHai23) reported

    @AskNationwide When I try to reinvest I get a technical error no code or anything. How much do I get interest when a bond matures?

  • ZombieJoygasm Goldie Gerkin (@ZombieJoygasm) reported

    @AskNationwide Hi. I've had an issue with the app so it kept failing to launch. I have uninstalled and reinstalled the app. Its now asking me to register for mobile banking, im putting my details in and waiting for a text message that never arrives...

  • Union_Tom Tom Neal (@Union_Tom) reported

    @AskNationwide Do you do joint savings accounts? Difficult to find this out on your website.

  • madamelebun mrs banana (@madamelebun) reported

    @AskNationwide Website

  • simonlush Si Lush (@simonlush) reported

    @AskNationwide paying @AmexUK with pay by bank transfer and your process is completely broken. Select PBBT, get authenticated in the app. Takes me to your web page to dig out customer number and log in. Then use card reader to authenticate, which amex then times out. Useless!

  • IanSands9 Ian Sands (@IanSands9) reported

    @AskNationwide No thank you. I am not going to waste more time on the phone. I’ll wait to hear from your CEO, @Debbiecrosbie1. Once this is resolved, I’ll help my mother to move the account elsewhere, which is, after all, what @AskNationwide want. You don’t want elderly customers with passbooks

  • IanSands9 Ian Sands (@IanSands9) reported

    Dreadful customer service from @AskNationwide continues today. The #complaint team hasn’t contacted me, which I was told they would & no acknowledgement of complaint to CEO. All this because they refuse to help my mother use her account following my father’s recent death.

  • ryzaworthy ryza (@ryzaworthy) reported

    @AskNationwide Yea it’s up to date I’ve also tried deleting the app but I still get the error message every time.

  • NfTaxfraud Giuseppeeeeeeeeeeeeeeeeeee (@NfTaxfraud) reported

    @AskNationwide spoke to an advisor and got transferred , now been on hold for 45 mins. Just wanna get on with my day :( Help me out here

  • Paranoimia Adam 🏴󠁧󠁢󠁥󠁮󠁧󠁿 - ❤️🇺🇦 (@Paranoimia) reported

    @AskNationwide There's a problem with this spoof, though... everything is in proper English and spelt correctly with no "txt spk". U wot m8?

  • AlexFrew1988 Alex Frew (@AlexFrew1988) reported

    @AskNationwide To make an appointment what option would I need to press seem to be for existing applications etc not for a potential new customer

  • Martin15065142 Martin (@Martin15065142) reported

    @_totallyrandom1 @AskNationwide Lot's of scammers in the group, I have been scammed twice, but I was finally recommend to #joe_cyber_recovery#_ on who helped me out with my account issues...

  • madamelebun mrs banana (@madamelebun) reported

    @AskNationwide Just looked at Downtector, looks like you have problems with the website.

  • LewisJR1810 Lewis (@LewisJR1810) reported

    @AskNationwide I have a savers account that my Nan made for me years ago in her name and my name, I am now over 18 so should I have access to the account too? I have tried going in store and seem to get a different answer every time.

  • AbdulHai23 Abdul Hai (@AbdulHai23) reported

    Hi @AskNationwide there appears to be a technical issue preventing me from reinvesting my bond.

  • BigRab_1 Rab (@BigRab_1) reported

    @lillun6 @AskNationwide Maybe I would have gave that individual the benefit of the doubt had they not of blatantly sighed down the phone at me when I asked them a question. I’ve been in telesales and call Center environments myself, so I know how challenging it can be. So I am never rude at the advisor

  • jbwb2020 jbbenjamin.sol #IStandWithRayFisher 🔜 (@jbwb2020) reported

    @AskNationwide @kryo2020 Thanks. Working in cybersecurity, if I could not spot those, I should resign. Out of curiosity, how many people actually attempted to make the purchase?

  • BigRab_1 Rab (@BigRab_1) reported

    @AskNationwide Payment service providers and e-money issuers must normally respond to certain types of complaints within 15 business days. If they can't provide a final response within 15 business days, for reasons beyond their control, they must explain the reasons for the delay. You must -

  • helenbeehelen helen boyd (@helenbeehelen) reported

    @madamelebun @AskNationwide Yep, my mobile banking app has been down for over 24 hours now, Downdetector and another site are reporting problems at Nationwide with the app and mobile banking, yet Nationwide's own website is claiming services are working as normal.

  • madamelebun mrs banana (@madamelebun) reported

    @AskNationwide Is online banking down right now? I keep getting “Server not found”?