Nationwide

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Nationwide Outage Chart 01/13/2026 02:45

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (33%)

    Mobile App (33%)

  2. Website (24%)

    Website (24%)

  3. Login (20%)

    Login (20%)

  4. Transactions (16%)

    Transactions (16%)

  5. Withdrawals (4%)

    Withdrawals (4%)

  6. Transfer (2%)

    Transfer (2%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: City of London, Walsall, Dunfermline, Oswestry, Crawley, Plymouth, Stockton-on-Tees, Whitehaven, Dumfries, Glasgow, Redhill, East Kilbride, Ramsgate, Waltham Forest and City of Westminster.

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City Problem Type Report Time
United KingdomCity of London Website
United KingdomWalsall Withdrawals
United KingdomDunfermline Mobile App
United KingdomCrawley Mobile App
United KingdomPlymouth Login
United KingdomStockton-on-Tees Transactions
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • nasimk1 Nasim. (@nasimk1) reported

    @AskNationwide android app not letting me log in. It was crashing a lot, so I reinstalled, typed in all the correct details. And it then says unavailable. The browser version of banking works perfectly. Can you help?

  • jgpollard Josh Pollard (he/him) (@jgpollard) reported

    The teams at @AskNationwide need additional training in their own systems. After reporting the death of my grandmother and going into a branch to provide the ID I was, after a 20 minute wait, directed to sit down on a sofa and promptly ignored for over 45 minutes.

  • On_a_footpump Andy B (@On_a_footpump) reported

    @AskNationwide Hi, I deleted and reinstalled and it's working again. Thanks for the reply!

  • treasure_life21 Treasure_always (@treasure_life21) reported

    @AskNationwide hi is your apps not working? It keeps saying "talking to nationwide" but nothing happens

  • jgpollard Josh Pollard (he/him) (@jgpollard) reported

    And then the staff wonder why I don't bank with them. It's this level of incompetence that makes @AskNationwide a total joke. Stop apologising about how bad the service is an actually do something about it.

  • verityfaye vez (@verityfaye) reported

    @AskNationwide hi, my bank card isn’t working for online payments and keeps being declined, i’ve been given a number to call but it’s not working either i don’t understand what is going on

  • Ade__Taylor Adrian Taylor (@Ade__Taylor) reported

    @AskNationwide disgusting service. My mother is not well and couldn't pay in a cheque because they refuse to accept one her staff paying it in for her! How ridiculous that you have to pay in cheques yourself or not at all

  • Postman19831 Postman1983 (@Postman19831) reported

    @AskNationwide are you having app issues, as I can't get on to mine?

  • 19Hope60 OnlyME🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🐕🐈‍🐴🦁🎖 (@19Hope60) reported

    @AskNationwide Forgive me,Jordan,but that's arrant nonsense!The new branch in my home town doesn't even have counter service,staff just ask people to use machines,which will eventually do themselves out of a job,as in do many other banks. Please don't pretend this is intended to help customers.

  • ChelsCarringto 🍂 Chels 🍂 (@ChelsCarringto) reported

    @AskNationwide hi! I keep trying to transfer money from my savings account to my normal account and it keeps saying that there has been a problem, and my request cannot be processed - is there an issue with the app? I need the money for an appointment today! 😩😩😩

  • knowleybean Michelle (@knowleybean) reported

    @AskNationwide Thanks. How do I access the live chat? I can’t find it on that link. Do you have any idea of the wait time? It’s been half an hour so far. That’s quite a pricey wait.

  • rcole196 Rebecca Cole (@rcole196) reported

    @AskNationwide just tried to make a transfer between my savings and current account. But says it's not able to complete this transaction & try later. Is the app down? Or is there an issue with it?

  • whitley_susan HEALING GEMS (@whitley_susan) reported

    @AskNationwide Good Afternoon Team Nationwide. Please could you help. I cannot login to my account. My Nationwide Card was retained by a NatWest ATM. Please can you tell me how to get it returned. Natwest advised I contact you directly. Thank you.

  • timgovier1 Tim Govier (@timgovier1) reported

    @AskNationwide Thanks for the reply Nathan, I may have to give that a try, just giving you the heads up incase other users are having the same issue. I will let you know. Tim

  • marie_herbert1 Marie Herbert (@marie_herbert1) reported

    @AskNationwide is the app down? I’m not able to transfer between accounts.

  • BethShinfield Beth Shinfield (@BethShinfield) reported

    @AskNationwide were trying to transfer a Santander account to an existing nationwide account but it keeps sending us in circles. Help!!!!

  • SharonCurzon9 Sharon Curzon (@SharonCurzon9) reported

    @AskNationwide it's not letting me transfer money from my savings to main account its saying error

  • kierenluke kierenluke (@kierenluke) reported

    @AskNationwide is there a problem with salaries showing at the moment

  • kerrylouise15 kerry louise (@kerrylouise15) reported

    @AskNationwide I am unable to transfer money from savings into flex account via the app - are there problems today?

  • MSCR0 Matt Smith (@MSCR0) reported

    @AskNationwide Morning, do you have any issues with your payments services? Trying to move between my accounts on your app and it keeps failing. Can you help?

  • whitley_susan HEALING GEMS (@whitley_susan) reported

    @AskNationwide Hello Emma, Thank you for getting back to me.I do not have my my card number written down for security purposes, I have my customer number though.

  • Wee_Sammy_xoxo Samantha (@Wee_Sammy_xoxo) reported

    @AskNationwide Anybody working in customer service today? Been on hold 2 separate times for a long time this morning.

  • timgovier1 Tim Govier (@timgovier1) reported

    @AskNationwide Hi Nationwide, is your mobile banking app down as I'm trying to log in and keeps crashing and saying close app, anyone else having the same issues?

  • LuckyClover1995 Chloe (@LuckyClover1995) reported

    @AskNationwide quick question, if I have an isa account and I have one withdrawal left. The website says the withdrawals reset on the anniversary of the account opening day. So if I use the last withdrawal it won’t affect my interest and will reset back to 3 on the anniversary?

  • Suzie_m_perry Suzie perry (@Suzie_m_perry) reported

    @AskNationwide Do you know whats going on with your banking? I cant do anything. I cant access my account nor can i make purchases but had not problems earlier

  • phillfairclough Phill Fairclough (@phillfairclough) reported

    @AskNationwide Android mobile app also not working for me. Just "Talking to Nationwide". Fine through browser

  • JoeBerr7 Joe. (@JoeBerr7) reported

    @AskNationwide hi! On the banking app statement I’ve been given a cash credit & had cheques cashed (one of which appears to have been rectified) into my account today, which is very nice but I didn’t pay the money in or cash the cheques lol, any help?

  • sadietrent_92 SadieTrent_92 🏳️‍🌈🇺🇳🇸🇪#studentsdeservebetter (@sadietrent_92) reported

    @AskNationwide tried deleting cache cookies everything and still cannot use card reader to access online banking Sort it as its been over 2 weeks and now ill have to go to the shop just to get a balance in this stormy weather

  • BrianBrookes Brian Brookes (@BrianBrookes) reported

    @AskNationwide how do i complain about the inept service i am currently receiving re a travel insurance claim

  • harmon_jayy Jay (@harmon_jayy) reported

    @JoeBerr7 @AskNationwide Had exactly the same issue but i was helped by a hacker called HintCrack on Instagram he's the best. Text or WhatsApp him +14144854707