Nationwide status: access issues and outage reports
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Full Outage Map
Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
- Login (43%)
- Mobile App (23%)
- Website (20%)
- Transactions (13%)
- Transfer (1%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Farnborough, Ballyclare, Leeds, Hackney, Darlington, Southampton, Birmingham, Bilston, Hartlepool, London, Wolverhampton, Uttoxeter, Glasgow, Castleford, and Portsmouth.
| City | Problem Type | Report Time |
|---|---|---|
 Farnborough
|
Login | 17 hours ago |
|
Ballyclare
|
Mobile App | 20 hours ago |
|
Leeds
|
Mobile App | 21 hours ago |
|
Hackney
|
Transactions | 1 day ago |
|
Darlington
|
Login | 1 day ago |
|
Southampton
|
Website | 3 days ago |
Full Outage Map
Community Discussion
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Rhys Foran (@rhysforan) reported@AskNationwide I can’t get access to my mortgage statement. Your app and website deny knowledge of me, yet you take a grand a month out of my bank account… please can someone help
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TK (@tonykinsley) reported@AskNationwide Your bot keeps telling me its too busy and I can't see how to email a question! How do I email a question about an ISA that I have a problem with?
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Tracy (@Tracy52468806) reported@AskNationwide I know! That’s what usually happens! Today it was insisting I use a card reader or I should order one! I didn’t have it with me!! Yet another system glitch?
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Mighty Claret (@Mickbfc76) reported@AskNationwide As a customer for over 15 years I'm gutted (again) that I'm not part of the fair sharer. Every time is a sad moment. Don't know what I'm doing wrong to miss such privileges even though I've been on your website to check
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Firetrapdiva (@ItsOnlyStubbsy) reported@AskNationwide That'd be great if you didn't delete people's accounts from the app & tell them to go in branch if they want money, but they're housebound & calling up gets you passed from department to department with no actual solution. We'll be moving banks as soon as this issue is resolved
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johnny (@johnny_0789) reported@AskNationwide your service is ridiculous. Called twice and agent called Chelsea dropped the call on me and was rude
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Mr Joshua (@MrMrJoshua) reported@AskNationwide That's not the problem. I need a card sent to branch due to insecure address. Five months with no card. @MartinSLewis - this is really getting me down.
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ME? I'm not well.... (@itsfar2bright) reported@AskNationwide Wow… you’ve replied to an email I haven’t sent! As a customer service help desk - are you aware this is an issue which has been created by an update to the systems? And is NOT a customer issue?
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Eze Hive (@EzeHive) reported@AskNationwide closing an account for no reason, not responding to messages and now refusing to tell me where my money is is a big problem and fraud. Just because I ordered a new card. Urgently get back to me, I shouldn’t have to wait hours on a phone when you’ve taken my money
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RoslynByfield (@RoslynByfield) reportedThe Bottom Line talking about changes to business over 20 years and now focusing on boards: now more women but some way to go. @AskNationwide has just prevented a customer from getting onto their board. #wato #bbcpm
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JTB (@fimbisj) reported@AskNationwide why is your telephone number for customers 03457302011 such rubbish? What’s wrong with just answering the phone? Why does AI have to be involved? when using callback it rings twice and hangs up. Your branch staff are brilliant your telephone service is terrible
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Tina Raistrick (@tinamay1977) reported@AskNationwide Its says technical issues nationwide end
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Peter Fowler (@PeterGRFowler) reported@26Left @AskNationwide 1/2 James, commiserations of he result - I guess it wasn't a surprise. Looking at last year's AGM votes, it truck me that less than 10% of members voted and most of these went with the block vote. Combining votes for, against and withheld, the highest a candidate obtained was
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SECURE UK (mark coyle) (@SECUREUK2025) reported@marcusmark2019 very bad customer service then... disgusting behaviour from @AskNationwide
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Gary Gadsden (@OfGadsden) reported@AskNationwide This year I've been excluded from your fair share scheme even though I have a current account & savings with you. Not overly bothered about the £100 it's the lack of respect 4 along time customer. I have spoken to someone & technically I don't meet the criteria as
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Mary (@maryphillips22) reported@AskNationwide It is still happening, I can’t log in
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kathleen reid (@independencekat) reported@AskNationwide are you having an issues today? Having trouble transferring from savings account to current account. Had the same problem last week but it resolved itself.
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Jenny Reader (@Mioewing) reported@AskNationwide You are impossible to contact. I get knocked out of chat and don't get a call back. You have my instructions but haven't acted.
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ian ross (@ianross48395988) reported@AskNationwide Nationwide advised a customer of our company we were a scam concern and not to pay us for an order! We are a small 22 year old family company.
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Stu (@StuMcalister) reported@AskNationwide hello. I’m trying to cancel a direct debit I have with a long-standing supplier. Finding it tricky. Could you help me please?
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Nick Clitheroe (@NickClitheroe) reportedHey @AskNationwide, your AI bot for customer service phone calls is dreadful. Get rid of it and just let us ring straight through to a human being please!
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Kaleem Aftab (@aftabamon) reported@AskNationwide none of the numbers to call from abroad work? It's impossible to reach you!
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Kellie (@xKellieLou) reported@AskNationwide So you can talk your way out of it, I don't think so. I am emailed a complaint - you don't know how much this has affected me as a customer.
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Shelly Lopezespejo (@chelllopez) reported@AskNationwide despite being a loyal customer for over 30yrs got letter yesterday saying my overdraft is being removed with a months notice, if I go into payment plan it affects credit rating. Disgusting treatment, am livid and will be leaving you!!
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kathleen reid (@independencekat) reported@distracted20508 @AskNationwide Its a bloody nightmare and it always says services are working normally.xx
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ME? I'm not well.... (@itsfar2bright) reported@AskNationwide @lourowlands99 You can’t remove the card reader if you’ve never had one ! This was a problem several Months ago. Seems you’ve updated the system with the same error. I too can’t transfer money.
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Kate (@katelallyx) reported@AskNationwide trying to move money from my current account, using card reader etc but getting 'we're experiencing a technical problem' - according to your website though 'services are working normally' ?
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JCB (@Plsdoright) reported@AskNationwide Struggling to contact Nationwide about customer service issues. Prepared lengthy email of appalling customer service from Aviva, insurance partner….but Nationwide don’t accept emails! Tried their chat…a wasted hour!
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Frazer Grant (@financefraz) reported@AshDavidsonUK @AskNationwide eww thats not the best is it for a customer of 30yrs! I don't bank with them tbh, only savings and a credit card, still have a bank acct with them to take advantage of the £100 payment though
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Sophiebell24x (@sophiebell24x) reported@AskNationwide is the banking app down for maintenance? If so what’s the quickest way to make a transfer