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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Website (30%)
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Mobile App (28%)
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Login (28%)
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Transactions (9%)
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Withdrawals (3%)
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Transfer (1%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Swadlincote, Glasgow, Rotherham, Islington, Sutton Coldfield, City of Westminster, Braunton, Montrose, Taunton, Leigh, Watford, Preston, Royal Leamington Spa, Leeds and Walton-on-Thames.
| City | Problem Type | Report Time |
|---|---|---|
 Swadlincote |
Login | |
| Glasgow |
Mobile App | |
| Rotherham |
Mobile App | |
| Islington |
Website | |
| Sutton Coldfield |
Transactions | |
| City of Westminster |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Darron Ward
(@darron_ward) reported
@AskNationwide good morning. O2 have taken money from my account 8th August twice & 15th August once. I'm not an O2 customer, can you help me get it back please? @O2 please work with Nationwide on this. Thank you
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Lisa Curtis
(@cur64690539) reported
@AskNationwide Well I just moved to you and will be moving away as fast as I came.. awful service
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Andrew Phillips
(@rebelbase25) reported
@AskNationwide Yes. That’s when I was told it’s “cost of living”. Not buying it. My car insurance went down this year
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D
(@debfarr2) reported
@AskNationwide Hi, I need help urgently! I need several recent bank statements but these aren’t available for me to download online (I think because there were no transactions), but I need to show the money present in the account. Can the statements be sent to me by PDF?
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D
(@debfarr2) reported
@AskNationwide If I can’t download statements because they are physically missing from my online account, will store colleagues be able to access them? Concerned I’ll have another wasted trip.
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Lisa Curtis
(@cur64690539) reported
@AskNationwide 20 mins and still waiting for someone to pick up the phone, is anyone working today?
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Orlanda
(@arrowandthesong) reported
So far a 45 minute hold for @AskNationwide customer services #unacceptable
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D
(@debfarr2) reported
@AskNationwide I’ve been waiting to be transferred on your live chat for 20 mins. Having them sent by post will take too long as I need them tomorrow, please could someone help?
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Saturday's Child
(@CassInTheAttic) reported
@AskNationwide When I clicked onvthe icon, it said I hadn't installed the app. When I went to Google Play it offered me the chance to open from in there, tried that and it said there was an error with my pass code. It let me in via GPlay the second time, but the icon still says 'not installed'
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Stephanie Ashford
(@steph_ashford) reported
from
Edinburgh, Scotland
@AskNationwide Hello. I think there's a problem with the deposit slot on the external machine at your South St Andrew Street, Edinburgh branch. I've had a cheque and notes returned, bunched up, twice over the last 2 weeks.
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Georgina
(@mrsbickerstaffe) reported
@AskNationwide you’ve put a code on my parents joint account due to his death and still not removed it. She can’t access her money which right now isn’t helpful. Can you put it right asap please?
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SuzyDay
(@LondonGirl801) reported
@AskNationwide I have already made a complaint about your service and still awaiting a reply. Are you so inundated with complaints it is taking a month to respond. #terribleservice
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ScreamQueenKee
(@KeeScream) reported
@AskNationwide Your app is down. Not allowing log in
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🇺🇦 Ben Digedig 🏴🇬🇷
(@Ben_Digedig) reported
@AskNationwide Thanks - pls ask them to fix that - no point wasting someones time so. I'll try the payment tomorrow and get in touch if required.
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Tom S
(@sikknote) reported
@AskNationwide Hi! Is the ability to pay into Monzo from the android app broken for some reason?
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Bruce
(@FreemanOfYork) reported
@AskNationwide Not being able to respond with an engineer until 2 days after the emergency, when 4 hours was original promised Not having a claims team working on a Sunday kinda sucks too. We need to get things fixed, not be left in limbo
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Marian Sutherland
(@MarianSutherla4) reported
@AskNationwide called at 0920 to be told 20 mins hold time to speak to someone. Still on hold. Is this normal customer service?? I’ve just moved my mortgage to you, not a great start🙁
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N3RD
(@n3rdofficial) reported
@AskNationwide me mums trynna set up internet banking but your app AND website are saying technical difficulties?? Any help
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Sabie
(@SabieLer) reported
.@AskNationwide I am overseas and having issues using my cards. Could you please help me?
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Lucy Wright
(@Lucys1215) reported
@AskNationwide hi, are you aware of any issues with your app please? I am trying to open the app on my phone but I don’t get to the password screen, it is just hanging on your home logo. Thank you
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John
(@jonwebuk) reported
@AskNationwide Same number I been ringing no help at all Rubbish customer service
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Tristan Wood
(@750sumo) reported
@AskNationwide I've received a fraud prevention text warning but can't get through to anyone, have been on hold for 15 mins plus. Is this team working today?
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Bruce
(@FreemanOfYork) reported
@AskNationwide 5 working days isn’t going to help
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liam carter
(@liamcarter12) reported
@Assurant @AskNationwide poor service using mobile phone insurance, delays and delays, returned phone to wrong address after confirming multiple times it was coming to the right address!! Receive phone back with non genuine parts used, screws rattling around inside! Please avoid!
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Ryan Read
(@ryanread678) reported
@AskNationwide any reason your stopping me paying my bills off? online tremble service you should be ashamed of yourself worst bank/building Society No wonder companys don’t use you it not surprising really
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Jungle Dave
(@J_D2k) reported
@AskNationwide is there a reason your app isn't working on Android 2day? It crashes every time I try to open it. Somewhat frustrating.
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SuzyDay
(@LondonGirl801) reported
@AskNationwide Rubbish!!! Not here to help for me, I’m stall waiting a response to a complaint!!
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Trevor Dempster
(@trevorsdempster) reported
@BelTel @GWalker9 @AskNationwide As for Starbucks, they trialled cashless during covid and it worked perfectly fine. I don't see any issue. With "Making Tax Digital" this was always going to happen.
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Georgina
(@mrsbickerstaffe) reported
@AskNationwide I think she’d just like to be able to not worry and access her money.
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Margo Lee
(@margo1lee) reported
@AskNationwide @fforchwen Currently belonging to Stonewall is nothing to be proud about @asknationwide ! You are basically sneering at women's rights, children's health and support corrective rapes on ******** and workplace bullying