Nationwide

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Nationwide Outage Chart 11/29/2025 17:15

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (47%)

    Mobile App (47%)

  2. Website (25%)

    Website (25%)

  3. Login (14%)

    Login (14%)

  4. Transactions (8%)

    Transactions (8%)

  5. Withdrawals (3%)

    Withdrawals (3%)

  6. Transfer (3%)

    Transfer (3%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: London, Leigh, Neath, Plymouth, City of London, Manchester, Leeds, Oxford, Hinckley, Reading, Stoke-on-Trent, Alfreton, Harwich, Ilkeston and Waltham Forest.

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City Problem Type Report Time
United KingdomLondon Website
United KingdomLeigh Login
United KingdomNeath Login
United KingdomPlymouth Login
United KingdomCity of London Transactions
United KingdomManchester Mobile App
Map Full Outage Map

Community Discussion

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Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • gemmacorrell Gemma Correll (@gemmacorrell) reported

    @AskNationwide I know the customer number and I think I remember the password but not 100% sure

  • LorienFlower LorienFlower (@LorienFlower) reported

    @AskNationwide Thanks, but you’ve said that before and it doesn’t address the problem. If someone requests a reasonable adjustment then just saying ‘no’ isn’t an acceptable (or legal) answer. Can you advise on how I can take this further @RNIB @guidedogs?

  • rstar666 rstar666 (@rstar666) reported

    Still no access, this has been a month now @AskNationwide

  • luke6040 Luke T R L (@luke6040) reported

    @AskNationwide Same online, I get the message "We seem to be experiencing some technical problems."

  • Zeiss40 John Barber (@Zeiss40) reported

    @AskNationwide l have a customer number but not had a savings a/c for 5 years. Your system will not recognize me - even though local branch say l'm on their system - l wish to open a new savings a/c but system will not let me apply or register for online banking. Help !

  • lisaloft Lisa Loft (@lisaloft) reported

    @AskNationwide No error message, just doesn’t load.

  • natewood74 nathan wood (@natewood74) reported

    @AskNationwide hi I was hoping you could help, I am currently an account holder with you and was wanting to add my fiance to the account, but I cannot see how to do this through the app, can you help please?

  • Zeiss40 John Barber (@Zeiss40) reported

    @AskNationwide No, it won't let me. We hit a dead end every way we try. Can l give you the customer number ?

  • lisaloft Lisa Loft (@lisaloft) reported

    @AskNationwide Problem still persists in iOS 14.5.1

  • DanielJGallo Daniel Gallo (@DanielJGallo) reported

    @AskNationwide @luke6040 Oh look, yet another customer with this issue! It's ridiculous how long this is taking to fix.

  • redsquirrel13 Mrs E (@redsquirrel13) reported

    To the man in M&S Corby who paid for my shopping when my card was declined. Thank you, you made an already bad day a little better. I will donate to local charity. To @AskNationwide who incorrectly put a block on my card and caused me to burst into tears at the till, raspberries.

  • Holland78122774 Holland C (@Holland78122774) reported

    @AskNationwide Error message says: "Looks like something is not right. Please correct the following errors before continuing:" and then there's nothing after that

  • gemmacorrell Gemma Correll (@gemmacorrell) reported

    @AskNationwide I do but can't access it due to having a US phone number

  • gemmacorrell Gemma Correll (@gemmacorrell) reported

    @AskNationwide I don't because I don't know if it was changed and if you have the right address. It's impossible to do over the phone, I've already called 20+ times so not sure what I'm supposed to do. Would I be able to close my account over the phone without going through 2 round of security?

  • gemmacorrell Gemma Correll (@gemmacorrell) reported

    @AskNationwide I can't log in because of the "sending a code by text" part. It doesn't work with non-UK numbers and the only number attached to my account is an old UK number that I no longer have/use.

  • wilko_joey Jo Wilkinson (@wilko_joey) reported

    @AskNationwide Just seen on website that paying in cheque by post should now be sent to local branch. What happens if I have sent a cheque to PO Box 8888, Swindon.

  • mcginn_maureen Maureen McGinn (@mcginn_maureen) reported from Ealing, England

    @AskNationwide So not happy with either your telephone, internet or app functionality this afternoon! So much for a 7 day service!

  • gemmacorrell Gemma Correll (@gemmacorrell) reported

    @AskNationwide Every time I've called they've told me that answer is wrong and they can't help any further.

  • beffreynoldz BR (@beffreynoldz) reported

    @AskNationwide I’ve tried about 4 different numbers. Please can you just help with my query 🥰

  • Lynbodegas WE ARE LED BY A QUOKERWODGER (look it up😉) (@Lynbodegas) reported

    Anyone else having problems with @AskNationwide app?

  • lucylocketalbot Lucy Talbot (@lucylocketalbot) reported

    @AskNationwide shoddy customer service in your #Grimsby branch today. Want to open an account for my 12 year old daughter. A future mortgage customer perhaps. No appointments until August! Is this truly acceptable? Stop blaming #covid_19 😤

  • ladymuck1978 Kerri Pearch (@ladymuck1978) reported from Derbyshire, England

    @AskNationwide My Dad just been into Derby branch as hundreds of ££ removed from his account & he doesn’t know how. Unfortunately they couldn’t help him or tell him about the transaction. Can you suggest anything? His card may have been cloned? It’s for a purchase he hasn’t made

  • Zeiss40 John Barber (@Zeiss40) reported

    @AskNationwide There is no facility to talk to anyone about savings on this number - Savings is not an allowed option !! Twitter is the only way l have been able to contact a human being !! Even the branch can't help. What's going on ??

  • gemmacorrell Gemma Correll (@gemmacorrell) reported

    @AskNationwide All of the other questions are fine and I can get through the first round of security. The address question in round 2 is the issue.

  • beffreynoldz BR (@beffreynoldz) reported

    @AskNationwide just been on hold for about 40 minutes to be hung up on ??????? My card has randomly stopped working on Apple Pay and it’s saying to contact my bank??

  • lisaloft Lisa Loft (@lisaloft) reported

    @AskNationwide Same problem exists.

  • citizenmatta Matt (@citizenmatta) reported

    @AskNationwide I didn’t realise potential fraud issues weren’t considered unimportant yet nationwide cannot be contacted because they’re not open. This is a joke!

  • samhayes97 saamm🌸 (@samhayes97) reported

    @AskNationwide your website says your call centre is open till 8pm but your phones lines are currently closed? How can I contact someone if can't ring anyone till 6pm in the evening?

  • TutoringJm JMTutoring (@TutoringJm) reported

    @AskNationwide what needs to happen to make a complaint? Customer services have just hung up on my partner after he was on a call for half an hour. This comes after nearly a month of incompetence from yourselves. #CustomerService #complaints #ombudsman

  • MerseyGasMan David Marriott (@MerseyGasMan) reported

    @AskNationwide Apple Pay not working today with my credit card (did yesterday). Details still correct and in date, multiple merchants. Is it you or is it me?