Nationwide status: access issues and outage reports
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Full Outage Map
Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
- Login (35%)
- Website (28%)
- Mobile App (17%)
- Transactions (16%)
- Transfer (6%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Gateshead, Birmingham, Boston, Gorseinon, Bristol, Wokingham, City of Westminster, Cardiff, Leighton Buzzard, Colwyn Bay, Chesterfield, Woodford Green, Casterton, Milford Haven, and Leeds.
| City | Problem Type | Report Time |
|---|---|---|
 Gateshead
|
Transactions | 3 days ago |
|
Birmingham
|
Transactions | 4 days ago |
|
Boston
|
Login | 4 days ago |
|
Birmingham
|
Login | 5 days ago |
|
Gorseinon
|
Login | 5 days ago |
|
Bristol
|
Login | 7 days ago |
Full Outage Map
Community Discussion
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Sheridan Birtwistle (@twwooer) reported@AskNationwide Hi Josephine, I think Nationwide should issue a statement explaining why it is ignoring the experts
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Mighty Claret (@Mickbfc76) reported@AskNationwide As a customer for over 15 years I'm gutted (again) that I'm not part of the fair sharer. Every time is a sad moment. Don't know what I'm doing wrong to miss such privileges even though I've been on your website to check
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𝐮𝐧𝕩𝐪. (@uniiqverse) reported@santanderuk Issue is why are you not giving away money like your mate @AskNationwide
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CJ © 📷 (@photo_cj) reported@AskNationwide No, it's okay. Decision made as there is also reduced branch access to consider. If you don’t already have digital access, then you are basically stuffed! After 30years loyalty, we are too old to get all technical with new phones & expensive hardware along with broadband etc
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kathleen reid (@independencekat) reported@distracted20508 @AskNationwide Its a bloody nightmare and it always says services are working normally.xx
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𝐃𝐈𝐃𝐈 (@Elle2London) reportedI bank with them and in the 9 years I’ve been with them I’ve never received one kobo from them. @AskNationwide you’ve broken our bond 💔😭
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Jordan (@JordanPostingX) reported@AskNationwide Good morning. When the email is sent saying "we've popped you a new card in the post", is that sent as soon as it goes to the postal service or when the post is due for delivery and do you send First Class or Second Class please? Thanks.
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lewis (@LewisBuddle_15) reported@AskNationwide I’ve found a customers card and house keys but your automated helpline can’t help me, can you DM me?
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gazza (@ShaunGaz) reported@JoshPearson88 @AskNationwide I have 2 accounts with nationwide got jack ****.
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Ric M. (@revoraman) reported@AskNationwide At last, a positive response from Nationwide after the abdication of Customer Care by the could-not-care-a-fig woman I spoke to on Saturday from inside the Branch. Thanks, Nathan.
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Magic Cram Crock (@craig13mcc) reported@AskNationwide Evening guys, I've just had a "technical issue which wasn't my fault" message when trying to apply/open an account. Are you able to help me with this or point me to the correct team or number please. Cheers Craig
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Frazer Grant (@financefraz) reported@AshDavidsonUK @AskNationwide eww thats not the best is it for a customer of 30yrs! I don't bank with them tbh, only savings and a credit card, still have a bank acct with them to take advantage of the £100 payment though
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Francis Wilcox (@Tel_Wilcox) reported@AskNationwide @VirginMoney another day WITHOUT access to my money😠 No explanation why account was closed+No way to get MY money+Refuse to tell me what happens next CUSTOMER FOR 4 DECADES😲 ONE MORE DAY WITH ZERO COMMUNICATION👎 Appalling service❎ Recomend ppl change🤔
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Rhys Foran (@rhysforan) reported@AskNationwide I can’t get access to my mortgage statement. Your app and website deny knowledge of me, yet you take a grand a month out of my bank account… please can someone help
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Chrismit (@RadiationSloth) reported@AskNationwide if we call your frais helpline after a dodgy transaction is picked up, as you request, there is a long wait. Fair enough. Why do you cut us off after 13 minutes on hold? How do i get through to sort out the problem without you cutting me off?
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Christopher Freeman (@cmdfreeman) reported@AskNationwide Now the banking app is down. You need to come clean with people. This is totally unacceptable.
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Barry McCann (@Bazzinho9) reportedwonder if there's some @AskNationwide employee who has stumbled through my account wondering wtf I'm at half the time
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Liz Reason (@lizreason) reported@AskNationwide I received an email about voting but it was empty. I would like it sent again successfully. I also want to know that I can vote for the customer representative
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Mary (@maryphillips22) reported@AskNationwide It is still happening, I can’t log in
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John Laughlin (@easylec) reported@AskNationwide Great new offer for fixed rate bond for existing customers. Is this offer available in an isa? This would help your loyal customers save paying tax on hard earned cash savings.
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Jenny Reader (@Mioewing) reported@AskNationwide You are impossible to contact. I get knocked out of chat and don't get a call back. You have my instructions but haven't acted.
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Barry O'Neill (@BCJONeill) reported@AskNationwide Maybe you could just pass it on for me in true customer focused tradition Nathan?
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Tamara G (@wacgirl) reported@AskNationwide Thank you I will. I just find it really odd that in the 21st century we still have to go into a branch (which is closed today btw) usually at times we're working so inconvenient, and present the same ID we would present online? Either be fully online or don't say you are.
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Holly 🇺🇦 (@HoZiegler) reported@AskNationwide When will faster payments issue be fixed I need to transfer money urgently
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kathleen reid (@independencekat) reported@AskNationwide as much as I love daily puzzles, not so much with my banking app. App said I had to re install which I have done twice and again not able to move money or access chat or other services.
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Chris Hicks (@hicks_chris) reported@AskNationwide how do you access your exclusive online bond after it’s been opened if you bank with Virgin and not nationwide?
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Johnboy Scott 🏴🏴 (@Johnboy014) reported@AskNationwide SHOCKING customer service 😡😡😡😡😡😡
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Duncan Gillespie (@DuncsGillespie) reportedA big SO to the customer service @AskNationwide Orpington in setting up my Member Exclusive Bond.Other banks will just tell you to go home and do it online.But in branch it’s quick and more importantly safer, as it gives customers peace of mind from making mistakes #nationwide 🙌🏻
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Wayne Robertson (@2024Wayne) reported@AskNationwide Your phone and web chat teams haven’t been very good in the past and it’s taken Tracy M to get things sorted last time o had issues that the web and phone teams didn’t sort !
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Stu (@StuMcalister) reported@AskNationwide hello. I’m trying to cancel a direct debit I have with a long-standing supplier. Finding it tricky. Could you help me please?