Nationwide status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (28%)
• Website (27%)
• Mobile App (19%)
• Transactions (17%)
• Transfer (7%)
• Withdrawals (1%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Newquay, Stockport, Blackwood, Dumfries, Haddington, Retford, Slough, Frimley, Wandsworth, London, Birmingham, Dartford, Ipswich, Leicester, and Southend-on-Sea.

City	Problem Type	Report Time
Newquay	Mobile App	1 day ago
Stockport	Mobile App	5 days ago
Blackwood	Login	8 days ago
Dumfries	Transfer	8 days ago
Retford	Login	13 days ago
Slough	Mobile App	16 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ric M. (@revoraman) reported 5 minutes ago

  @AskNationwide What a bunch of absolutely useless ppl who man their Hlp Lines r. US site #CleanupPictures auto-renews without warning. They then hide behind screens such as Contact@support refusing to acknowledge. #Nationwide response? 'We cannot help. Have u tried to reach them?

• 
  Steve Hammal (@hammal6474) reported 7 minutes ago

  @AskNationwide I will, thanks. The manager in question needs to be removed from any customer facing role if persecuting old and vulnerable people is what she classes as doing her job 🤬🤬🤬

• 
  Rachael Santangelo (@Beleza_Rach) reported 8 minutes ago from Haddington, Scotland

  Not sure if it's @TheAA_UK or @AskNationwide who are not great but after 18 years breaking down on the motorway and being told someone will be here in 4 hrs when your 15 mins from Edinburgh is blowing my mind!!!!

• 
  Z 💬 (@ZC1337) reported 9 minutes ago

  @AskNationwide why are your services down? I’m trying to pay my rent and you’re not available to take my call to assist me. Not helpful!

• 
  Mark (@MorganMF9867) reported 9 minutes ago

  @AskNationwide 5 attempts to log in. 5 messages saying you're experiencing technical problems

• 
  Tamara G (@wacgirl) reported 15 minutes ago

  @AskNationwide Thank you I will. I just find it really odd that in the 21st century we still have to go into a branch (which is closed today btw) usually at times we're working so inconvenient, and present the same ID we would present online? Either be fully online or don't say you are.

• 
  Wayne Robertson (@2024Wayne) reported 17 minutes ago

  @MartinSLewis @Zopa @AskNationwide Hi Martin, help required CAB no one available to help, complaints in with both Zopa and nationwide but they are both passing the buck. Zopa sent Nationwide money via Zap, the money was to an old nationwide account which is closed. I was told the

• 
  Chris Dawson (@ChrisCharlesD1) reported 20 minutes ago

  @AskNationwide what have you done to the website and transaction view, its awful please go back to the old view. Who ever is the UI developer and signed off on this needs to get a grip.

• 
  Dollydimple (@Dollydi26969910) reported 35 minutes ago

  @DebiEvansMatron @Vampfree1110228 @AskNationwide Agree re problems. Just been logged in to a Nationwide app chat ‘help’ line. No further forward after an hour. Just cancelled newly opened credit card account because of Nationwide abysmal admin.

• 
  kathleen reid (@independencekat) reported 35 minutes ago

  @AskNationwide are you having an issues today? Having trouble transferring from savings account to current account. Had the same problem last week but it resolved itself.

• 
  CJ © 📷 (@photo_cj) reported 35 minutes ago

  @AskNationwide Gave up after 40mins Decided to look at opening a @NatWest_Help account instead of adding to the ones I have with you, which will probably close as I don't have any digital access (very old, long standing accounts).

• 
  Diana Kimpton (@dianakimpton) reported 35 minutes ago

  @AskNationwide I’ve already called. That’s why I know there really is a problem. You aren’t doing anything to warn customers about it so I thought I’d do it myself.

• 
  Sheridan Birtwistle (@twwooer) reported 35 minutes ago

  @AskNationwide very intrusive process logging into my account online just now. Question after question. ¿Who ******** thought this was a good idea? After the interrogation had to login again

• 
  Literate Cynic (@LiterateCynic) reported 36 minutes ago

  @AskNationwide Dreadful new website. Looks like it was designed for people who write with crayons!

• 
  Frazer Grant (@financefraz) reported 37 minutes ago

  @AshDavidsonUK @AskNationwide Thats awful!! did you complain?

• 
  lisa (@lisa98715214) reported 40 minutes ago

  @AskNationwide 7 weeks down the line and still have not registered my 90 year old grandads power of attorney as nationwide know nothing about Scottish law. Will be going to financial ombudsman on 8th week.

• 
  Frazer Grant (@financefraz) reported 41 minutes ago

  @AshDavidsonUK @AskNationwide eww thats not the best is it for a customer of 30yrs! I don't bank with them tbh, only savings and a credit card, still have a bank acct with them to take advantage of the £100 payment though

• 
  Beelin (@beelinbaxter) reported 44 minutes ago

  @AskNationwide I have called this number. Unfortunately the helpful agent couldn't help. There might be a bug on your contactless limit edit page. Is there an IT helpline I can call?

• 
  Vampfree1 (@Vampfree1110228) reported 46 minutes ago

  @DebiEvansMatron @AskNationwide What sort of problem? I'm with them and have been my whole life. And ok although I don't like them merging with virgin. I've not had an issue.

• 
  Soft Touch (@baghcat) reported 46 minutes ago

  Hey @AskNationwide it's MY MONEY! Restricting access to online banking unless I answer a load of invasive questions, some of which I cannot answer due to not being psychic is a huge stresser and a great way to have me terminate my 40 year old account. WELL DONE YOU. (NOT)

• 
  Bec (@becclar15) reported 49 minutes ago

  @AskNationwide If I could apply online., I would. It’s asking for NW log in and account no ????

• 
  Teddy. C Youg (@TeddyYoug64898) reported 50 minutes ago

  @AskNationwide @_xnxnxs_ Every time any body posts a problem on any social media platform, your answer is DO YOU WANT TO RAISE A COMPLAINT.. What has happened to your company its absolutely ridiculous pathetic and to top it all really bad..

• 
  Chrismit (@RadiationSloth) reported 53 minutes ago

  @AskNationwide if we call your frais helpline after a dodgy transaction is picked up, as you request, there is a long wait. Fair enough. Why do you cut us off after 13 minutes on hold? How do i get through to sort out the problem without you cutting me off?

• 
  Ron Winn (@RonsRant) reported 54 minutes ago

  @AskNationwide A simple question [no personal details] AskNationwide & I have. You want AI to help me. Is it capable? The answer is Yes or No. A techical question which AI is unlikely to be capable of answering.

• 
  Jordan (@JordanPostingX) reported 55 minutes ago

  @AskNationwide Good morning. When the email is sent saying "we've popped you a new card in the post", is that sent as soon as it goes to the postal service or when the post is due for delivery and do you send First Class or Second Class please? Thanks.

• 
  Tom Morgan (@twmorgan11) reported 58 minutes ago

  Some absolute golden UX fails from @AskNationwide trying to report a lost card. 1) 'Please have your credit card to hand to report your lost card'. 2) 'Please insert your card into your card reader to report your lost card. Don't have a card reader? No problem.'

• 
  Leej Low (@low8991) reported 59 minutes ago

  @AskNationwide hi I’m trying to register with nationwide to view my mortgage but you don’t recognize my mortgage number? Can u help?

• 
  Brian P Willmot (@BrianWillmot) reported 60 minutes ago

  @DebiEvansMatron @AskNationwide What has happened 🤔 (I haven't had any issues with them).

• 
  Gary Fox (@garygfox) reported 60 minutes ago

  @AskNationwide There is a problem with the new look internet banking - unable to download statements using Firefox. When switch back to original view then can download statements. It works ok in Chrome

• 
  A S Rees (@reessandm) reported 1 hour ago

  @AskNationwide Can't request pin reminder to access card reader