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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (40%)
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Website (24%)
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Login (18%)
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Transactions (14%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Crawley, Plymouth, Stockton-on-Tees, Whitehaven, Dumfries, Glasgow, Redhill, East Kilbride, Ramsgate, Waltham Forest, City of Westminster, Edinburgh, Westbury, London and Hackney.
| City | Problem Type | Report Time |
|---|---|---|
 Crawley |
Mobile App | |
| Plymouth |
Login | |
| Stockton-on-Tees |
Transactions | |
| Whitehaven |
Mobile App | |
| Dumfries |
Transactions | |
| Glasgow |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Bearded Wonder
(@MeBeardedWonder) reported
@AskNationwide Thank you .. I will carry on my crusade until @Debbiecrosbie1 does something about the very poor customer service at Nationwide ...I have been banking with Anglia/Nationwide for 40 years and every year the service had dropped ... I even had a business account with them..
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Ghost of Goose
(@GhostofGoose2) reported
@seahaze55 Yes I've had to waste an hour on the phone to @AskNationwide to sort out an ongoing issue that they have twice told me has been resolved. I spoke to three people this AM, I couldn't make out if they were following a script or just plain THICK!
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PeeKay
(@peekay14) reported
@AskNationwide i've logged a complaint, but what good that will do is anyone's guess. I was told over the phone, by Nationwide's so called 'customer service' that they didn't care how long i'd been a customer! loyalty obviously doesn't mean anything to Nationwide! #Nationwidedoesntcare
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Marlyn Banham
(@BanhamMarlyn) reported
@AskNationwide I am executor of my uncle's will. He has a considerable sum that will need to go to Probate and then placed into a trust fund. Am I able to access any money prior to probate to pay his funeral expenses?
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Elizabeth Harper
(@IzziHarper) reported
@AskNationwide please could you help. I’m enquiring about withdrawing some money from member excl FRISA and start date was March 2021
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D Skinner
(@DSkinnerLegal) reported
Sad state of affairs when I believe I have had to block calls from my own building society. Or people who claim to be from @AskNationwide who persistently call but oddly won’t give out their personal details yet insist I provide mine.
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Leanne Taylor
(@LeanneT36160816) reported
@AskNationwide is there an issue with payments, iv tried to pay bills, do a food shop online and I keep getting a declined message, there are sufficient funds in my account.
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Sam McClure
(@sammcc40) reported
@AskNationwide are there issues with transactions today? My personal card was declined at Specsavers in-store and my joint account card was also declined online. Both accounts have money in them with no impending transactions which would affect the amount.
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minime
(@kathynash5) reported
@AskNationwide why is it impossible to message you using the app? Your phone lines are closed and it’s not possible to message or chat? Chase bank have an amazing chat service you are so old fashioned
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tico tico no fubá
(@ticolespaul) reported
@AskNationwide “We’re currently experiencing a technical problem. Please try again or view our service availability page for more information” - on that page says everything is ok
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martin buckland
(@martinjbuckland) reported
@AskNationwide my mother of 82 years is struggling to get the help she needs from her branch to set up a standing order from her savings to go to her flex account. She’s in a nursing home and unable to visit the branch herself. Online banking is not an option. What can she do ?
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Adam Appleby
(@adamappleby) reported
from
Sunderland, England
@AskNationwide I have text alerts for when my joint account goes under 0 but never got one so my mortgage payment bounced and didn't know until a week later is this feature broken?
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GLSZ ELECTRICAL SERVICES
(@GLSZElectricalS) reported
@AskNationwide Hi I can't login because I need get documtation to my account!!!
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Leanne Taylor
(@LeanneT36160816) reported
@AskNationwide is there an issue with payments, i keep getting payments declined on bills and online grocery shop, there is enough funds in my account.
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Helen Simpson
(@hormone_doc) reported
@OncoloJo @AskNationwide At this rate will be a yes. Can’t find my nationwide log in info do on line. I did find my 2003 info tho. And all divorce info. Happy days.
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PeeKay
(@peekay14) reported
@AskNationwide - I've been a customer of Nationwide for over 20 years, but today, the appalling customer service, the complete intransigence of the people on the phones, has lead me to decide to close my account and move my money elsewhere. Nationwide doesn't care!
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Mike S
(@MichaelSpink) reported
@AskNationwide on the banking app, if I have a business payee I pay a number of times, I have to set them up over and over again to be able to change the payment reference for each payment. This takes time and increases the risk of error. It really needs to be fixed?
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Bearded Wonder
(@MeBeardedWonder) reported
@AskNationwide Before you think about moving hard earned dosh to Nationwaste .. Think, so many other financial institutions with better customer service and the same or better safe guards.. Nationwaste has never evolved! @Debbiecrosbie1
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Percy Markham
(@nicky485) reported
@AskNationwide Ive managed to block my card, can't find an option when I rung your customer service.plesse help
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Peter Lamb
(@themanlikelamb) reported
@AskNationwide Then I am stuffed. I call them daily. Most recently before tweeting. They can’t do anything. Your customer service is just awful. I’ve paid a grand in fees for the setting up of the mortgage and no one is incapable of assisting. Shameful.
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Rob Johnson
(@vgnmnky) reported
@AskNationwide Thanks, done. For info, couldn't complete application using Firefox browser (no error, just hangs at step 1).
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GLSZ ELECTRICAL SERVICES
(@GLSZElectricalS) reported
@AskNationwide Hello I have open bank in Nationwide. I'm switch my account to Nationwide from Bank of Scotland in April 2022!!!,so it's three month ago!!!; but never get card!!!and never access to my account!!!
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Dr Sarah Irving
(@DrTermagant) reported
@AskNationwide I've tried both on online banking and the app, at least twice each. I go through the whole card reader rigmarole and then get told that you 'can't verify me - there is a problem and Nationwide is working to fix it, please try later'.
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Helen Simpson
(@hormone_doc) reported
Apparently @AskNationwide don’t have mortgage appts until Sept and branches don’t see ppl any more. Which seems a bit astonishing not to be able to provide a service to customers.
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PHG 🚖
(@privatehireguy) reported
@AskNationwide Is there a problem with your online banking? If I try via web browser (have tried different browsers) I just get “we are experiencing a technical problem” message.
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Megan
(@MeganLouiseYES) reported
@AskNationwide my partners card started to decline in a shop earlier and when he checked his banking app it said there were no accounts to show, so now he can’t access his money? What should he do? He definitely has money and the app was working yesterday
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Mike S
(@MichaelSpink) reported
@AskNationwide Thanks. Can I suggest the banking app is changed so you can? It’s inconvenient, makes no sense and introduces the risk of error or scamming each time the process has to be repeated
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PeeKay
(@peekay14) reported
@AskNationwide Whilst you suggest i log a complaint Mel, we all know that Nationwide will just hide behind the phrase 'there's nothing we can do', which is all i've heard from your customer service team over the last 12-18 months! #Nationwidedoesntcare
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Peter Lamb
(@themanlikelamb) reported
@AskNationwide I am a current mortgage holder. I am moving and arranging a new mortgage with you. The chain is about to collapse because you can't amend my mortgage offer. Everytime I call I am told it will be another 5 working days. It has been more than two weeks. Help please. the stress!
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JennyW
(@Jennylwarm) reported
from
Huddersfield, England
@AskNationwide I am having issues logging in to Internet bank, I am waiting for welcome letter but I have my customer number, it just tells me I cannot access currently the account is still being looked over.its been a week