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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Website (30%)
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Mobile App (28%)
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Login (27%)
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Transactions (11%)
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Withdrawals (2%)
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Transfer (1%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Doncaster, Alloa, Ipswich, London, Normanton, Birmingham, Northampton, Swadlincote, Glasgow, Rotherham, Islington, Sutton Coldfield, City of Westminster, Braunton and Montrose.
| City | Problem Type | Report Time |
|---|---|---|
 Doncaster |
Transactions | |
| Alloa |
Mobile App | |
| Ipswich |
Transactions | |
| London |
Website | |
| Normanton |
Website | |
| Birmingham |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Gemma Green
(@GemmaGr64433320) reported
@AskNationwide I've had this phone a long time and have never had problems so nothing to do with software seems theres a problem and like normal you get the updates about 3-4 hours after the problems but thanks anyway
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steve hales
(@stevehales18) reported
@AskNationwide Always be kind? If that was the case you wouldn’t be sponsoring a team going to the World Cup where the hosts have human right issues
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Lauren Turner
(@BabyfaceLau) reported
@AskNationwide No receipt but got a photo of the error message, the cheque is in an envelope but it took it then told me it failed, it never returned it!
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MELISSA STERRY
(@MelissaSterry) reported
@AskNationwide Currently trying to sort out a simple issue. But, your customer service is so truly diabolical that it's proving impossible. I'm documenting the process of trying to resolve the issue and of how poor your customer service has now become.
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Jack
(@YSzipbanned) reported
@AskNationwide Im having trouble verifying my payment method, web says they may place $1 auth charge, my account has plenty of funds, and the auth worked before, need help ASAP plz
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Phoenix Darke Esq.
(@Porkchop_X_Prez) reported
@AskNationwide I've been trying access your switch-deal mortgage section of the website, but it doesn't appear to work. It also wasn't working when I tried earlier I the week. Is this part od yhe website down?
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Dr Egnor
(@CletusAwreeetus) reported
@AskNationwide You also support allowing men to compete in women’s sports . This could not be more disrespectful. I suggest you stick to selling mortgages, as your virtue signalling PR is really annoying to many people. Moral lectures from a building society? No thanks.
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cherylin Fiona 💙
(@StroppyLRH) reported
@AskNationwide Please could you tell me if there is a problem with your 'mortgage switch' link... It seems to error out every time I click on it.
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Joanne Harte
(@JoanneMaryH) reported
@AskNationwide I’ve just spent 30 minutes on a chat passed to 6 different people and they told to ring even through I’ve rang twice last week and no one has got back to me!! This morning when I tried to ring it was a 20 minute wait!! Awful service
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Katie Harfield
(@katiepike59) reported
@AskNationwide my money isn’t going into my bank today….is there ANOTHER problem?
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Joanne Harte
(@JoanneMaryH) reported
@AskNationwide what an absolute nightmare your customer support is!!!
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Joanne Harte
(@JoanneMaryH) reported
@AskNationwide Well you were no help at all Nathan! Thanks again for showing how little customer service you offer
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Bures Steel Quoits
(@buresquoits) reported
@AskNationwide hello my chip seems to have stopped working, what do I do? Didn’t want to report lost or stolen.
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MELISSA STERRY
(@MelissaSterry) reported
@AskNationwide ... and for good measure, I'm also keeping the record of how truly dreadful my customer experience is so that I can write an open letter to your company. Truly saddened to see how very low your customer care standards have become.
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James
(@sportsJnormy) reported
@AskNationwide I have seen some poor customer service in my time but the one you get from The Mortgage Works is by far the poorest Iv seen. You can’t get to speak to anyone. Don’t worry though it’s only my mortgage I need to discuss nowt serious
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John L Haggis
(@johnlhaggis) reported
@AskNationwide You’ve not answered me. I’ll reword to try and get a simple answer. Have complaint ever contact a customer via phone before?
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Ace85babe
(@19ACE85) reported
@AskNationwide @Sam_London100 I still cannot switch mortgages through the app web page comes up blank and doesn’t load. Tried to sign in through website there’s a technical fault. Why is it always so difficult to navigate your products it makes me wanna remortgage elsewhere 🙄
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charlotte gardner
(@char_thestar87) reported
@AskNationwide And yet you won’t lend against our flat which is under 18m so no legal requirement for EWS1 - funny way of showing support!
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Richie
(@Rich_276) reported
@AskNationwide i keep trying to re register with online banking, it keeps saying there’s technical problems
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Gemma Green
(@GemmaGr64433320) reported
@AskNationwide having problems logging in app just keep trying to load but no error codes??? Anyone else having app problems
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Emma Harris
(@emma_harris88) reported
@AskNationwide The online mortgage switch website is still not working. When will this be available? Thanks
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That is a cheese baby
(@Kimberley_Sear) reported
@AskNationwide I have had a few problems with trying to buy items online. My card keeps being refused and there is no option for me to authorise via the app. I have money in the bank and there is no issue with the website as I have used my Revolut banking card successfully.
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Manbeast
(@DoNotSteele) reported
@AskNationwide It says “Sorry there is a problem. We can’t set up the Banking app. For further information, please call us. Lines are open from 8am - 8pm. If abroad, please call us +441793656789 Call 08000556622”
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George Irvine
(@georgejirvine) reported
45 minutes on hold, @AskNationwide only to be disconnected due to “system problems”. 3rd time today I’ve tried to get through. Can you DM to me arrange a callback please.
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clash of empire pr
(@StevenG46201898) reported
@Uditha_Desilva @simonnread @AskNationwide yes I mean actual game. my company developed a war game called clash of empires. help promote it and you may get passive income, your dm is closed sir, if you are interested in it. please give me your email so that I can send you details.
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Liangsheng lin
(@LinLiangsheng) reported
@AskNationwide @Georginapalette Hi, it shows we are unable to show all the account information? Is there a problem with online banking. Sorry can’t talk over the phone any more . Each call takes more than 2 hours and the branch is not helping
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Carli Burnham
(@carliburnham) reported
@AskNationwide Absolutely ridiculous, it takes hours to get through to anyone and when you only get a 30 minute break it’s very hard to speak to someone. Shocking customer service. Absolutely shocking.
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superjeans 🦉
(@superjeans) reported
@AskNationwide Hi - your online mortgage switch page is is broken. I click the link and it fails to find the page
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Gemma Green
(@GemmaGr64433320) reported
@AskNationwide Yes I do. I just called customer service who gave my customer number I deleted the app and installed again but still not loading
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John L Haggis
(@johnlhaggis) reported
@AskNationwide No your chat service is shocking and doesn’t work great. Why do I always get letters from you on a Saturday afternoon and your not open till Monday. I’m happy to DM my details but I require a call back Monday between 17:00 and 17:30