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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (35%)
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Login (26%)
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Website (25%)
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Transactions (10%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Hayes, High Wycombe, Congleton, Elgin, Dunstable, Andover, Milton Keynes, London, Manchester, Skipton, Caterham, Plymouth, Ipswich, Birmingham and Rugby.
| City | Problem Type | Report Time |
|---|---|---|
 Hayes |
Transactions | |
| High Wycombe |
Website | |
| Congleton |
Transactions | |
| Elgin |
Login | |
| Dunstable |
Website | |
| Andover |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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DFX
(@dfoxcarpentry) reported
@JohnnyVegasReal @AskNationwide is this something you can help me with? PayPal refusing refund as its been over 180 days since purchase. The seller is uncontactable to discuss. Where do I stand with this as I've paid for 'goods' we haven't received.
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Sammm
(@Sam_an_far) reported
Well that's £110 gone down the drain. @PayPal can't do anything, neither can @AskNationwide as it falls just outside of the 540 days. Thanks M&B promotions 🤬
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RealityCheck
(@Complyorcry) reported
@AskNationwide thank you for the sterling and efficient service you provided today to make up for the dismal service I received from @NatWest_Help who after 28 years couldn't be bothered to keep my business. Natwest loss is your gain because I am going to move everything now.
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Vince Marsters
(@vincemarsters) reported
@AskNationwide Is there a problem with code and text message login at the moment? Only giving using a card and reader as a way in
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Mark Feva
(@fevano1) reported
@AskNationwide Thanks Jo. Been trying to ring but very very busy. One of my sons is now over 18. So would need him covered too as part of our party. Can this be added? if the travel provider doesn't issue a refund if say one of us unfortunately needs to cancel. Do we get a total party refund?
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Lisa Barnett
(@Leesa_fairy) reported
@AskNationwide Naaa your looking at a £40+ bill for you to answer the phone. Its my money. Not how customer services works im afraid. Tried to tell you before I left. Nooop its fine if I use my card at the airport. Lies. End of.
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Muzza*
(@RichardMuzza) reported
@AskNationwide I called customer service but they can't access by account due to a block put in December. But my card has been working fine since then. What crazy security is that? Now I can't unblock my card because cust svs can't access it. Time for a new credit card provider?
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annalise🦋
(@asianbabydollx) reported
@AskNationwide is there a problem with payment because I’ve just been sent money and haven’t received it in my account and normally I receive it straight away
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Troutfortea
(@troutfortea) reported
@AskNationwide I see your online banking is down yet again. It's been very unreliable lately, especially on paydays. Any idea why that is?
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stephen barnes
(@StephenB000) reported
@AskNationwide bit disappointed applied for a TMW remortgage 2 days ago and had no confirmation email rang 12 times today and cut off during the recorded message even rung Nationwide and cut off again - help
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BridgeBooksDromore
(@BridgeBooksDro1) reported
@Nitroman999 @AskNationwide I'm hoping @Barclaycard will be able to help with the payments that should have gone in from Tuesday.
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Lisa Barnett
(@Leesa_fairy) reported
@AskNationwide No kyle, if I did, I wouldn't be in this ridiculous situation. You could whataspp me as I have hotel wifi but that does not seem an option. As said previously, good luck monday. I want compensation for not access to my own money for two weeks on a holiday. Its jokes
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DFX
(@dfoxcarpentry) reported
@AskNationwide Thanks for that, I'll give you a call tomorrow. The Visa page says 120 days but as it was booked so far in advance, and rescheduled, hopefully you will be able to help
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colredhill
(@colredhill) reported
@AskNationwide appalling customer service today waiting 15 mins on hold going to the ombudsman
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Phil Daniel
(@PhilipD45301611) reported
@AskNationwide is there a problem with the mobile app?
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BRYAN CRAWFORD
(@BRYANCR54847829) reported
@AskNationwide I am 76 and live alone and this avalanche of verbiage is getting me down. Oh,dear,I clean forgot the Nationwide's new logo is Money first People second. This tweet is a complete waste of time.
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Siân 💙🏴
(@siantwin) reported
My mum's trying to change pension from @PostOffice savings acc to @AskNationwide without success. No one will help or listen even @AgeCymru. Any suggestions? Very stressed mum.
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brinybennett
(@brinybennett) reported
@AskNationwide so on the website it says Mortgage Department closes at 1600, however it appears that today it closes at 1400. Lucky my mind reading skills are up to scratch. #youhadonejob
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John Newton (CultLens.tez)
(@CultLens) reported
@AskNationwide i tried that its a script no live help it just gave a link to the order page, ill keep trying
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Aldrin Singh
(@Aldrin_Singh) reported
@AskNationwide Spoke to Ian. He told me nationwide don’t have to even give the customer a reason to why they declined it even though their legal dept. was telling the customer the mortgage will be complete on a certain date. I would appreciate if you can help me?
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Tamzin Spencer
(@tamzin_spencer) reported
@AskNationwide has anyone reported any app issues to you? I'm a nationwide customer whose got the app and uses Internet banking. Lately every time I make a transfer it keeps saying restarting app. I've checked to see if an update is needed. Its fully updated and I've... 1/2
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Tim Colemere
(@colemere1) reported
@AskNationwide anyone available to give me some help with a transaction. No response on the online chat???
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Alan Weir
(@Emaffynaeweel) reported
@AskNationwide I’d ask the Nigerian prince that I lent money to last week if he could help?
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emma-kvs
(@emma64979643) reported
@AskNationwide Think like many other members I will vote with my feet… very unhelpful service. Used to be a pleasure to visit branch. Not so anymore
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Simon Mariner
(@mariner354) reported
@AskNationwide She is logged in via the website. She cannot click on the Flex Account and there is no drop down menu like normal. Error message says some functionality is unavailable at the moment, try again later
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Aldrin Singh
(@Aldrin_Singh) reported
@AskNationwide Already put a complaint in. But doesn’t seem like Nationwide actually care about their customers especially given the circumstances of the pandemic. I’m very dissapointed with Nationwide’s customer service. I will be telling everyone to never use Nationwide
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Simon Mariner
(@mariner354) reported
@AskNationwide hi - my mother-in-law has signed up for online banking yesterday, but she is unable to download account statements. There is a message saying some information is currently unavailable. Is there any idea when she will be able to access her xurrent account online?
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emma-kvs
(@emma64979643) reported
@AskNationwide It won’t change anything and I can’t call to pay any bills as I have the cash in my purse needing to be put into the account to pay the bills! It’s my money I should be able ti access it 😡
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Kate J
(@katej1984) reported
@AskNationwide I just want to ask about travel insurance, but the website isn’t clear, so wanted to talk. Was holding for a grand total of 80 minutes and the person who initially answered after 70 minutes said that the relevant team was closed, even though your site says they close at 7pm….
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jessica emmeline punter
(@jessloovesu) reported
@AskNationwide I’m not sure if I’m eligible to raise a dispute, can I message to discuss the problem in further detail just to ensure it’s valid? Thanks