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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (41%)
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Website (24%)
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Login (16%)
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Transactions (12%)
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Transfer (4%)
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Withdrawals (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Whitehaven, Dumfries, Glasgow, Redhill, East Kilbride, Ramsgate, Waltham Forest, City of Westminster, Edinburgh, Westbury, London, Hackney, Wigston Magna, Norwich and Islington.
| City | Problem Type | Report Time |
|---|---|---|
 Whitehaven |
Mobile App | |
| Dumfries |
Transactions | |
| Glasgow |
Mobile App | |
| Redhill |
Website | |
| East Kilbride |
Mobile App | |
| Ramsgate |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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chris
(@chris59806030) reported
@AskNationwide why does your website say to visit in branch to make an individual account joint when you will not do it anyway?
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Cherico
(@Cherico_L) reported
Huge lesson NEVER rely on breakdown cover with a bank. Broke down in France @AskNationwide said we’d be recovered home. The French recovery service took us to the closest garage + abandoned us! They won't look at the car until Monday. Our antigen expire tomorrow so we’re stuck!
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Linze
(@linsey1404) reported
@AskNationwide Both online and the app give me this message Sorry, we're unable to show you all your account info at the moment. This also means you’ll be unable to make payments from some accounts. We’re working to get things back to normal as quickly as we can.
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Andrea Mattis
(@AndreaAnn_M) reported
@AskNationwide disappointed with your telephone service. Your app has kicked me out. Trying to ‘re-enrol’, tells me@that you haven’t got my mobile (don’t believe that). So when I call (twice) I cannot get a simple update done. 1st caller not helpful and 2nd caller connects me 1/2
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Deji Abisogun
(@dejar26) reported
@AskNationwide Its been 2 months and my claim hasn’t been attended to!!!! Extremely Poor service
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Kt
(@fuglyfairy) reported
@AskNationwide You issued the cheque, I use the facilities in branch all the time. Why could I not just pay it in? It's ridiculous. You've lost a customer.
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Linze
(@linsey1404) reported
@AskNationwide So I can't access my money via online banking for at least 5 working days!!! I'm not in the country at the moment and wanted to transfer money
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Cherico
(@Cherico_L) reported
@AskNationwide They have transferred us to your European partner who have said they can't do anything until Monday. They’re trying to find someone to recover us to at least Calais but have said we need to cover the costs. This is not the recovery service we were led to believe
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chris
(@chris59806030) reported
@AskNationwide Disappointing that a loyal customer cannot make their account joint and it’s easier to move to a new bank as I can utilise the current account switch service for opening a new nationwide account.
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David White
(@DavidWhite_IO) reported
@AskNationwide out with clients and you block my credit card. Call you, give the code you messaged me and… sorry, that department has gone home! I had already spent £100 & limit well above 100! Left here, with a bill with my clients, can’t pay for it! Embarrassing! Client paid
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Hi to Assaf Kaplan! 😷Rab Nesbitt😷 #Κύριε_ἐλέησον
(@blepharon) reported
@AskNationwide Just had really helpful phone customer service from you this morning. Full marks! A debit card from my wife needed "re-awakening" with a physical chip and PIN transaction after 18 months of only being used online. So an exciting outing to the P/Office! High life!
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THE YB
(@THEDONYB) reported
@AskNationwide Im DISGUSTED. Just spent 45minutes HOLDING because YOU blocked my card for fraud BS when its ME using it. THEN it hung up saying 'sorry noone is available, bye'. WTF is this? I want access to my card NOW. the incompetence is infuriating. SORT IT OUT.
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Andrea Mattis
(@AndreaAnn_M) reported
@AskNationwide 2/2 2nd call tells me@they cannot seem to do update my record with my mobile, transfers me to another department - that’s closed!!!! Waited on the phone for 13mins to not have good service. How can something so simple be hard. I cannot use app as NW kicked me out!
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Stuckinlondon
(@Stuckinlondon1) reported
@AskNationwide can my access savings account receive international payments from within the EU?
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Linze
(@linsey1404) reported
@AskNationwide the app won't let me transfer my money.. It is saying there is a service issue and that you are working on it... Is this correct?
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THE YB
(@THEDONYB) reported
@AskNationwide 08004643139.. I still need to use my card? a complaint doesnt help me. it happens every time i use it in a certain company. Ive got 2 factor authentication but STILL it rejects? its completely ridiculous. i understand its not your fault but stil.
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FX_NathanScotland
(@FX_Scotland) reported
@AskNationwide Can you help? My bank has blocked payments to Crypto exchanges for my safety... as a degree educated individual with over 10 years investing experience.. I find this an utter farce. Can you confirm you will pay the 5% to 13% interest I was getting on my crypto holdings?
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Tony Rogers
(@Rogers_AJ) reported
@AskNationwide Can you please change the method of D.O.B. input when applying for products online? At present you can only swipe through each month from today to the correct date. Totally ridiculous and a very easy fix (even if it isn't you should do it).
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kerry louise
(@kerrylouise15) reported
@AskNationwide is the banking app down? Trying to transfer money to another of my accounts and it says essential maintenance but the service status says everything is working normally?
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Just Mos
(@MosoRen) reported
@AskNationwide How can easily access my account history from over 18 months ago?
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penny 💙💙
(@TheOldLostRoad) reported
@AskNationwide This was the number the fraudsters called on yesterday. And I still think you should alert *all* customers that this is happening. Yes she will need to go through your main website telephone number each time she contacts you.
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dani
(@32ddanielle) reported
@AskNationwide im in america and my account is blocked again. i cant call the helpline to remove the block bc of my american number. how can i get help to have this block on my card removed?
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THE YB
(@THEDONYB) reported
@AskNationwide Absolute shambles. An hour of my night wasted. Pathetic service. Its not your fault but nationwide are shambolic, noone asked you to block my card. your systems dont work and somehow thats my problem? why didnt you ring me if youre that worried? a complete joke.
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Orica
(@oricachaneltay) reported
@AskNationwide When I go onto the website I don’t get the option to use the chat service
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FX_NathanScotland
(@FX_Scotland) reported
@AskNationwide Nationwide.. as a 20+ year customer (i can verify this if you want).. are you going to block payments to #RBS alongside #Binance? RBS managed to con the UK taxpayers out of billions.. surely a scam like that should be blocked.. for my protection??
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Shandel McAuliffe
(@SDMcAuliffe) reported
@AskNationwide Further to the above, I did DM as requested and was just asked to contact their customer services team directly - which I’ve clearly already done without success. Such a farce! And to top it off, I got a letter in the post saying that if I renew with them they’ll drop the charge.
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K
(@katieabid) reported
@AskNationwide hi you might want to look at when u report a card missing/lost on the app/website how are you supposed to put it in the card reader?
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Martin Prudames
(@mpru) reported
@AskNationwide hi I’m trying to contact you ref a problem and the recorded message says I need to phone during ‘normal working hours’ - can you please let me know what ‘normal’ means please because your recorded message didn’t specify - thank you
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The 32 cricketer
(@SiddallAJ) reported
@AskNationwide good afternoon. Why is your branch phone line not working? I need to order some cash please.
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Linze
(@linsey1404) reported
@AskNationwide Software is up to date, I've just tried to log into online on a friends device (completely different type to mine) and the issue is exactly the same, so it must be at your end