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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (32%)
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Website (28%)
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Login (21%)
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Transactions (13%)
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Withdrawals (4%)
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Transfer (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Fulham, Hove, Cambridge, Milton Keynes, Slough, Worcester, London, Southampton, City of London, Walsall, Dunfermline, Oswestry, Crawley, Plymouth and Stockton-on-Tees.
| City | Problem Type | Report Time |
|---|---|---|
 Fulham |
Login | |
| Hove |
Website | |
| Cambridge |
Website | |
| Milton Keynes |
Website | |
| Slough |
Login | |
| Worcester |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Liz
(@Liz24510291) reported
@AskNationwide Issue started in February and I filed an official complaint via your call centre about 1 month ago. The issue requires a case manger to expedite through to the finish, not random employees who put it in the too hard basket. Each time I write to you I send full detailed
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Dave
(@dave28263) reported
@AskNationwide Keep it waste of time service
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hobbsy
(@thahoobs) reported
@AskNationwide is your apps / systems working I need to transfer funds urgently and I can’t!
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Thirties Christmas
(@30sChristmas) reported
@AskNationwide problems with online banking? Chat bot has currently left me waiting for 30 minutes to talk to a human. Not confident that all is well, just me all all customers accounts at risk?
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Jack ( I have impersonators)
(@YSzipbanned) reported
@AskNationwide wehn is soon i have a major issue to resolve Tia
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Richard Fewster
(@RichardFewster) reported
@AskNationwide Neither worked. Timed out same as error with internal transfer.
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Adam Print
(@AdamPrint3) reported
@AskNationwide your app isn’t working. I can’t transfer better accounts on either my iPhone, iPad or normal desktop!
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Sammo1982
(@ThomasBSampson) reported
Do not ask @AskNationwide for home insurance, they have (via Crawfords it must be said) treated my parents like utter garbage, committed fraud, and refused to acknowledge legitimate damages despite professional assessment from a 3rd party. Disgusting way to treat people.
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James 🙂 🇬🇧 🏴
(@James_2561) reported
@AskNationwide @drjamestrueman Uninstall and reinstalled twice, not working, saying its been timed out.. Please report to you it dept. Plus photo sent saying there a technical problem
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rose. deo.bunny
(@bunnyxbeo) reported
@James_2561 @AskNationwide Nationwide are an absolute joke. Anytime I want to send money to my family members to FEED them nationwide app and web browser isn’t working. Refusing to allow ME to send MY money to my family in need. I will be swapping bank next week
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Angela
(@angelameikle) reported
@AskNationwide @debbiemx5 Same issue here - can’t move funds on the mobile app.
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Alan Martin
(@alan_p_martin) reported
@AskNationwide Hello - your phone insurance portal isn't sending the authentication email I need to complete registration. I've tried resending multiple times and double-checked for typos, but still nothing. Can you help?
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thathurt 📸🐧⚡
(@thathurt) reported
@AskNationwide hello when will your internal errors be fixed so I can transfer my money ?
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Tom Cole
(@twscole) reported
@AskNationwide so the service status page says everything is working normally, but the app says that internal transfers still aren't possible. So can you please provide an actual update, as opposed to pointing us all towards a page that says everything's fine when it isn't?!
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Mr92
(@mr_dude92) reported
@AskNationwide Thank you for attempting to help but I'm not interested in getting stuck in another behind the scenes loop, you should just take down your signage saying that the company is 'here to help' because it just isn't.
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Colie Austin 🇮🇪 🇵🇸 🇺🇦 #StandwithUkraine
(@colieaustin) reported
@AskNationwide Continually getting service outage messages in the app when I try to log in to my Nationwide account, but your website says all services are working as normal. What gives???
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Liz
(@Liz24510291) reported
@AskNationwide very disappointed not to hear from you following my complaint. Complete radio silence. No one has called me and I can’t seem to find anyone of substance to help when I call. It goes round and round in circles.
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Richard Fewster
(@RichardFewster) reported
@AskNationwide Reinstall doesn't work. Any idea of time to get it working? May be a separate issue but was down last week as well and a few weeks before that
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sgorr. susan.❤️ #no vaccine passports
(@sjgorrit) reported
@AskNationwide No he wasnt, but at the moment i dont have an account with you, but he does. That seems to of been the problem. But i cant understand why that makes a difference.
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db______14
(@oiDB420) reported
@AskNationwide @KeighleyWest Literally only bank that’s has so much downtime and a terrible app that always seems to be under maintenance
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Kathy
(@Lady_greentea) reported
@AskNationwide Totally re registered but there is still an issue and cannot make internal transfer
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rose. deo.bunny
(@bunnyxbeo) reported
@AskNationwide why are there CONSTANT issues with your bank? I have family in NEED and I’m unable to transfer money to them so they can eat tonight. I need access to MY MONEY!!! I will be switching banks next week, this is an ongoing issue with you and I’m sick of it
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LJ Banbury 🇺🇦⚽️🏏🚴♂️🚶🏟🌍✈️
(@banners63) reported
from
Cardiff, Wales
@AskNationwide I have in fact just ordered a new credit card as the old card was somehow cancelled. This maybe the problem. Do I need to set up the new credit card details up on the app?
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Thirties Christmas
(@30sChristmas) reported
@AskNationwide Thank you for your reply, not confident yet however. Am avoiding online banking. Some advice for Nationwide - the online chat service, once you actually got a human (45 minute wait!) needs a serious review, very very poor customer service.
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hobbsy
(@thahoobs) reported
@AskNationwide I’ll tell my supplier or family Nationwide’s systems aren’t working at the moment & they said ‘sorry’. I know things happen but not good enough. As we move towards a more digital future not good, if my network only included NBS then my funds are essentially frozen. @TheFCA
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Jack ( I have impersonators)
(@YSzipbanned) reported
@AskNationwide why doesnt it pop up on bottom right of site?
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Lisa 🦅💙
(@Troomp) reported
@1JamesLeeDJ @James_2561 @AskNationwide Same problem here. Daughter needs dosh for uni. 😕
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Al1Fran
(@al1_fran) reported
@AskNationwide let down big time. Over 6 weeks to sort power of attorney. Not acceptable.
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Liz
(@Liz24510291) reported
@AskNationwide @AskNationwide …. Explanations. Each time I receive a generic response which indicates my letters have not been read or employees can’t be bothered to resolve the issue.
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Mr92
(@mr_dude92) reported
@AskNationwide Yes a complaint has been put in on my behalf by the mortgage team but the complaints process is clearly used to deflect me from being able to talk to anyone who can actually help me. As you can imagine this is very frustrating.