Nationwide status: access issues and outage reports
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Full Outage Map
Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
- Login (29%)
- Website (26%)
- Mobile App (25%)
- Transactions (13%)
- Transfer (6%)
- Withdrawals (1%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Northampton, Newtownards, Poole, Glasgow, London, Eastbourne, Crawley, Derby, Weymouth, Greenock, Aldershot, Letchworth Garden City, Stafford, Manchester, and Liverpool.
| City | Problem Type | Report Time |
|---|---|---|
 Northampton
|
Transactions | 3 hours ago |
|
Newtownards
|
Login | 4 days ago |
|
Poole
|
Login | 4 days ago |
|
Glasgow
|
Website | 5 days ago |
|
London
|
Login | 5 days ago |
|
Eastbourne
|
Website | 5 days ago |
Full Outage Map
Community Discussion
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Jagerman (@jagerman213) reported@AskNationwide I’ve opened a new account and sent money to this account from my old bank account. But I cannot transfer the money back to my original account which is a Lloyds account. It comes up with ‘we are experiencing a technical problem’.
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Just being myself (@Suzanne11649685) reported@AskNationwide hi just wondered if you have had any reports of problems with NFC payments. Ive used on android for years and last week stopped working eventually after 5 days of trying things got it working again and after 2 days now no longer working again?
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Kieran Byng (@ISaveDolphins) reported@AskNationwide can we talk about logging in online for mortgage details, login only allows 10 digits, my Acc No has 11. Thanks, Kieran
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Shaun Toole (@garabaldired) reported@AskNationwide is your banking app down? Tried to make a payment via bank transfer and fsiled twice now. #nationwidedown
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. (@RMcG1991) reported@AskNationwide New Customer opened account last week, can't set up a Payee because "you can't verify me" despite me having a card reader Now logged in today amd all my pending transactions are showing as pending and completed leaving me with over £300 missing. Whats going on? Terrible start
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Sarah Bond 💙 🌻🧡 (@SheLovesTweets) reported@AskNationwide Thanks but it’s OK. I think I entered the wrong customer number so it worked today. I have a second number labelled ’reg’. Any idea what that would be?
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Claire McClean (@Claire__McClean) reported@AskNationwide Oh and despite what you are paying Dominic West a fortune to tell us on your adverts you are closing branches down. I no longer have any idea where my nearest one is!
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Ⓒⓗⓐⓡⓛⓘⓔ Ⓜⓐⓨ (@charlottemyford) reported@AskNationwide trying to make payment to my catalogue and the funds are there but keeps declining. Do you know why this would be? (Any fake account offering help will be reported)
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krupal (@krupalb) reportedVery concerned by @AskNationwide handling of my account. Very disappointed with Nationwide. A payment was blocked, no clear reason was given, and my online access was restricted. Because my phone is also locked due to a work-profile issue, I’m left unable to access my banking...
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Gary Fox (@garygfox) reported@AskNationwide There is a problem with the new look internet banking - unable to download statements using Firefox. When switch back to original view then can download statements. It works ok in Chrome
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Vivian Brickell (@TheOldDear) reported@AskNationwide I did. I tried again. That’s I was wondering if you’d been having IT problems.
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Mark Sowton (@SowtonMark) reported@AskNationwide Having to come into branch to prove I am a human being, and then unable to report more than 1 fraud activity, even though there are 33. Couldn't report anything in app. Such a poor service, but I'm not surprised.
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🦋 (@_xnxnxs_) reportedwhat a disgraceful experience i had in your kingston branch! @AskNationwide Simply requested help as i was struggling to open a bank account online. The lady i had had a bad attitude! After another question, she pretended not to hear me, randomly clicking with her mouse 1/2
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Literate Cynic (@LiterateCynic) reported@AskNationwide Dreadful new website. Looks like it was designed for people who write with crayons!
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cni (@Claire11152715) reported@AskNationwide @wooshy90 It’s down look at all the reports !
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name pending (@wozeruk) reported@AskNationwide I need some information my account was shut down due to somebody recalling the transaction the person in question was committing the fraud, not me and now I need to complain to the FOS but 1st I have to complain to the bank. I would like to start this process
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Gillian Perris (@GillianPerris) reported@AskNationwide I've been on hold on the phone for an hour and on hold with a chat bot for 30 mins who then cut me off and still no answer to my question. Poor customer services. Any ideas how I can speak to a real person to answer my simple question?
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Gemma Corfield (@Iloveholly) reported@AskNationwide Thank you for your help, I accidentally put the wrong pass number. I got in to my bank account
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Claire McClean (@Claire__McClean) reported@AskNationwide I have called your customer service line and have been told that there is no way for me to be sent or be told what my long number on my card is. Is that correct? In which case if you need a refund onto a card you don't have you have no way of getting the refund.
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#Dalekphobia a.k.a. #anti_Dalek_hatred tsar (@bindon) reported@AskNationwide The "new look" on the customer web portal is atrocious. You must create an option to keep the previous format permanently! I would switch banks, but I've been a customer for 40 years. Hopefully you will get over whatever it is ur design team are going thru & go back to how it was
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Susan Jarvis (@AttonSusan) reported@AskNationwide Is this a continuation of the technical issues being experienced all over the long Easter weekend? I have several accounts with Nationwide and have never been cancelled due to "the results of [your] final checks"! (Whatever they are...)
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mind your own business (@Ankit20035) reported@AskNationwide is the banking app down again are you actually going to fix it?
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William Cardale (@WCardale6746) reported@AskNationwide Hello, I tried to visit your stevenage branch recently in the afternoon and the atms were both switched off and the branch had shut early. Please could you let know if the atms were switched off due to issues as it was an inconvenience to me
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Justice Pursuer (@KangooVanMan) reported@AskNationwide paid off my credit card. Nationwide reduced my credit by more than 50% Their reason, second time they’ve done this, they sent a letter after the fact. They are worried about my ability to service my £0 debt. 😱 ******* Shite. Will probably close all my accounts.
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Beelin (@beelinbaxter) reported@AskNationwide I have called this number. Unfortunately the helpful agent couldn't help. There might be a bug on your contactless limit edit page. Is there an IT helpline I can call?
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Julie (@JulieMelvinator) reported@AskNationwide I’m fuming!! Finally got thru to HMRC to make a payment and you’ve blocked my card cos I tried twice due to the automated service not hearing my postcode wrong!!! Now I’ve got to get on the phone to them again… !! As you’ve blocked the payment!!!!!!
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Vibes (@Vibes8432) reportedUnable to make a small SEPA payment the one time I actually want it to work. Chat agent was useless told me there might be a glitch. Seriously @AskNationwide is this the level of support for a core business function?
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karen mckenzie (@kazbabs75) reported@AskNationwide phoned customer service 3 times this afternoon spoke with 3 different advisors and got 3 different answers to the same problem. How do I know what the correct answer is (if any!)
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kathleen reid (@independencekat) reported@AskNationwide couldnt get 2 separate payments through this morning to, two different companies. Used another card , different bank. No issues at all.
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Christine Bickley 🇬🇧 (@bickley200) reportedWas due to travel to DBX on 2nd March. Trying to claim back loss of AirB&B cost from @AskNationwide Flex Plus (covered by @avivaplc) and being told 'Underwriters are discussing it'. Checked Ts&Cs and we have complied with all. Anyone else having this problem? @Telegraph