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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (30%)
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Login (30%)
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Website (25%)
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Transactions (10%)
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Transfer (3%)
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Withdrawals (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Hackney, Southampton, City of London, Burton upon Trent, Kidderminster, Dagenham, Gloucester, Bromsgrove, Wishaw, Manchester, Chester-le-Street, Downham Market, Hounslow, Northampton and Havant.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Website | |
| Hackney |
Mobile App | |
| Southampton |
Transactions | |
| City of London |
Mobile App | |
| Burton upon Trent |
Withdrawals | |
| Kidderminster |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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🌚
(@ethxhope) reported
@AskNationwide trying to order a new card as it was stolen but the app keeps saying error? I’m using the card reader and everything
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Crawley Hammer ⚒️
(@cnf1971) reported
@AskNationwide Long term customer here. Received a home insurance quote with a 64% increase on last year. Think I'll be looking elsewhere. So much for rewarding loyalty!!
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🌚
(@ethxhope) reported
@AskNationwide I wouldn’t be able to call until much later today as I do not have a pin and I’m worried about any transactions being taken out of my account. Is your website down too currently? It says error when I log in.
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Shaun Gee
(@JerryGe42936313) reported
@AskNationwide Hi. Not aimed at twitter team, but only way I can regularly share awful uncaring experience from Tui. I won't be wasting my time filling in any form but will repeat bad publicity to warn others before they book holidays. Sorry
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Daniel W
(@damawa42) reported
@AskNationwide Glad it's being investigated. Sadly literally every time I want to do something beyond just looking at the first page of my account your website just doesn't work properly. Your tech has stagnated for over a decade now. It's just complete corporate incompetence.
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Dr Mike Ward - @Schroedinger99@social.anoxinon.de
(@Schroedinger99) reported
@AskNationwide Your website really is dreadful!
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Daniel W
(@damawa42) reported
Yet more website problems for @AskNationwide - the "previous statements" page takes an age to load, and often just ends up blank; on the rare occasion it does list prior months, clicking them whirrs away and never shows me the statement. Utterly useless as always. Cheers guys.
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GreatLoaf
(@LoafGreat) reported
@AskNationwide Hi! In the process of doing my self-assessment tax return and I think something’s up with online banking – it won’t let me download previous statements as PDFs. Can someone help please?
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olivia 🌊
(@oliviaidek) reported
@AskNationwide are you having problems with online banking? can’t access past statements all of a sudden. managed to download one but now can’t download anymore
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Nick Taylor
(@taylor72_nick) reported
@rsagroup @asknationwide my 79y/o neighbour has had water coming through his ceiling since 29/12. Dire service & no plumber yet. Not good enough for anyone, but especially older, vulnerable customers. As his insurer, how long do you expect him to live like this???
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Laura
(@laurakate0) reported
@AskNationwide please can you help? Trying to contact #enactconveyancing to no avail! My parents mortgage offer with you runs out on 23rd January and Enact have been dragging their heels for months with little communication. Their level of incompetence is beyond belief!
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Crawley Hammer ⚒️
(@cnf1971) reported
@AskNationwide I called them. They said they couldn't do anything. Appalling service. A totally unacceptable and unjustified increase, so looks like I have no option but to look elsewhere.
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Alexander Waldron
(@Jones1981Tom) reported
@AskNationwide There is no error message as such but when I click on the adobe links to open nothing happens, except the referral page sometimes saying ‘internal’ in the search bar. I have tried on a number of different devices and this is being experienced across all of these .
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Alexander Waldron
(@Jones1981Tom) reported
@AskNationwide have you got a problem with online banking - I am unable to open my credit card statement online as I want to view the paper copy?
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Elaine
(@mejc48) reported
@AskNationwide @mwalesby90 I have same issue tried three devices and 3 different browsers
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Chris Morphew
(@cmorefew) reported
Hi there @AskNationwide - are you aware of any issues with paying in cash at a Post Office? Just tried to pay money in as we’ve done before but got told that the account type doesn’t allow it.
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Tel W
(@ElTel81) reported
@AskNationwide can you help ? I bought a Tracksuit from @trapstar online a month ago and despite numerous attempts to contact them I haven't received my product can I get my money back?
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Chloe Collins
(@ChloeCo89448997) reported
@AskNationwide hi is anyone having issue with downloading a pdf for their bank statements
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Dr Mike Ward - @Schroedinger99@social.anoxinon.de
(@Schroedinger99) reported
@AskNationwide OK I've done that. I had endless problems with the form failing to find or accept my address but I got there in the end. I realize this isn't your fault :-) but Nationwide really does have terrible IT!
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Dr Mike Ward - @Schroedinger99@social.anoxinon.de
(@Schroedinger99) reported
@AskNationwide Again I'm not blaming you personally for this but the phrase "sorry to hear that you feel this way" is one of the most annoying responses in the world. How I feel isn't the issue here. The issue is a technical one and one that needs fixing.
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Matt Walesby
(@mwalesby90) reported
@AskNationwide is there any reason why I can’t access previous statements in my online banking?
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GRVY Graham6
(@graham641) reported
@AskNationwide afternoon, I am not sure what is going on but I am not able to access the PDF copies of my statements (need to print off the most recent).
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Dr Mike Ward - @Schroedinger99@social.anoxinon.de
(@Schroedinger99) reported
@AskNationwide Let's do it here: 1) Your website takes you round in circles whenever you try to find something. 2) Even when you find the correct form to fill in, you are repeatedly thrown out and have to re-enter your credentials many times.
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Aziza Nassir
(@AminaNassir2) reported
@AskNationwide Thank you, my son called as suggested that was on the 27th he was told that the money will be back in his account within 3 working day. He checked again today nothing so he called the number again only to be told that he has to wait 21 days they will look into it
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Ben Harding
(@benharding1) reported
@AskNationwide Hi there - I’m having trouble accessing past statements in PDF on the site. I get nothing if I click on the download link. If I click twice, it sends me to a log-in page. I’m already logged in. Each link appears to end in a null (#0) instead of a named file.
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Dr Mike Ward - @Schroedinger99@social.anoxinon.de
(@Schroedinger99) reported
@AskNationwide 3) If you manage to get past all that and press enter you get "we are having technical problems" (or words to that effect) with no contact number or other route provided. 4) If you ring the automated service you are told you have to do the thing in question online.
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Shaun Gee
(@JerryGe42936313) reported
@AskNationwide @AskNationwide N Wide quick to raise mortgage rates as benefits them but SLOW to raise saver rates that benefit loyal customers! 😠
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Dr Mike Ward - @Schroedinger99@social.anoxinon.de
(@Schroedinger99) reported
@AskNationwide 5) Your chat service is not working. 6) Your website service status says that everything is working normally. Perhaps this is normal? 7) Your complaints line took ages to answer but was able to sort me out in the end (sort of).
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New Homes Expert
(@NewHomesExpert1) reported
@AskNationwide What is the point, given that your own CEO Debbie Crosbie, won't reply to my e mails and her underlings don't want to help. What could you do? It is now going to be a complaint to the @financialombuds
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Stephen Moss
(@StephenMoss1978) reported
@AskNationwide Happy New Year! Just wondering why no direct debits have left my account this morning. Has there been an issue with payments? Thanks