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Nationwide

Nationwide status: access issues and outage reports

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Full Outage Map

Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  • 46% Login (46%)
  • 26% Website (26%)
  • 18% Mobile App (18%)
  • 8% Transactions (8%)
  • 2% Transfer (2%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: London, Croydon, Telford, Tavistock, Basildon, Orpington, Dorking, Mitcham, Derby, Derry, Nottingham, St Helens, Glasgow, Swansea, and Portsmouth.

CityProblem TypeReport Time
London Mobile App 1 day ago
Croydon Login 2 days ago
Telford Website 4 days ago
Tavistock Transactions 4 days ago
Basildon Mobile App 5 days ago
Orpington Mobile App 5 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • SkhTrains
    SkhTrains (P) (@SkhTrains) reported

    @MichaelFra89678 @AskNationwide Used to be able to get it with just a current account, now it's either a mortgage or savings. @AskNationwide have let themselves down over this. Basically saying you're only worthy of a thank you if you're well off. Rest of us mean nothing to them.

  • PeterGRFowler
    Peter Fowler (@PeterGRFowler) reported

    @26Left @AskNationwide 1/2 James, commiserations of he result - I guess it wasn't a surprise. Looking at last year's AGM votes, it truck me that less than 10% of members voted and most of these went with the block vote. Combining votes for, against and withheld, the highest a candidate obtained was

  • RoslynByfield
    RoslynByfield (@RoslynByfield) reported

    The Bottom Line talking about changes to business over 20 years and now focusing on boards: now more women but some way to go. @AskNationwide has just prevented a customer from getting onto their board. #wato #bbcpm

  • RitaBFranc
    Rita B🍀🇺🇸🇬🇧 (@RitaBFranc) reported

    @StandWCrypto_UK All UK crypto holders should debank their banks & building societies. @AskNationwide are terrible. Apart from their crypto hate, they also have ridiculous restrictions on moving your money to & from your account.

  • ChelleChipato
    Chelle (@ChelleChipato) reported

    @AskNationwide also wanted an official letter from the university to confirm his acceptance because the UCAS codes he has received were insufficient (I kid you not). Also note that none of this is on their own website, this woman was just gate keeping and making stuff up 3/5

  • GitGrumpygit
    the original Grumpy *** (@GitGrumpygit) reported

    @ColfromCheshire @RBS_Help @AskNationwide I know and it was an error from them

  • BFJD32
    D (@BFJD32) reported

    Is there a problem with standing orders as there should have been some leave my account today but nothing has @AskNationwide

  • itsfar2bright
    ME? I'm not well.... (@itsfar2bright) reported

    @AskNationwide Wow… you’ve replied to an email I haven’t sent! As a customer service help desk - are you aware this is an issue which has been created by an update to the systems? And is NOT a customer issue?

  • NicoleM94x
    Nicole (@NicoleM94x) reported

    @AskNationwide @MarkWil66911411 I am also having issues

  • jon_d_scott
    Jonathan Scott (@jon_d_scott) reported

    @AskNationwide - been trying to login to the app but keep getting logged out and asked to restart it. Been like this a while now

  • lornaparadise
    lorna50 (@lornaparadise) reported

    @AskNationwide @Turbo_GSXR11 Even tho have told you countless times about our circumstances yet no help

  • LuxuryMoon
    Heather Finlay 🕊️KPSS💚🤍💜 (@LuxuryMoon) reported

    @AskNationwide Your new style layout for online banking is very poor and much worse than the current one. I sent a message a couple of days ago saying that I don’t want to switch but received no reply. The old style holds the information on one page . With a grid format that makes it easier to see and find a transaction . The new one is all over the place , disorganised and forces me to scroll up and down constantly . It seems that you have gone for a system that suits your tech staff but not your actual customers How do I retain the old style? I feel so strongly about this that I will move to another bank if forced to use the new style

  • connor200024
    Connor200024 (@connor200024) reported

    @AskNationwide hey, wondering if you can help me. I’ve had £119 taken out of my account for some Apple bill. But I’ve checked absolutely everything and I’m not sure. Can you guys help?

  • NEILNeilwhits
    PLOD WHITFIELD (@NEILNeilwhits) reported

    @AskNationwide my current debit card expires on 31st, New card in my possession, some of my site updates have accepted the changes, others will NOT - until expiry has passed- is this normal?

  • bmunckton
    Barry Munckton (@bmunckton) reported

    @AngelaJ24625888 @MichaelFra89678 @AskNationwide Well there are specific criteria I cba to try and repeat in here. It’s all on the website. You’ll have missed 1 element of it. With the current account you need certain numbers of transactions etc.

  • gshart79
    gary hart (@gshart79) reported

    @AskNationwide is the app down

  • maxsec
    Martin Hepworth (@maxsec) reported

    @barneyc @AskNationwide Because egress etc all suck , hard to use , slow down aunt mable's ability to get at stuff UX mainly

  • hjs2309
    Helen (@hjs2309) reported

    @AskNationwide I've spoken to customer service via the chat on the banking app too and they are just as little help! Who can I talk to that can actually help me get my money back please after your ATM failed and took my deposit with no proof?

  • ChelleChipato
    Chelle (@ChelleChipato) reported

    @sadietrent_92 @AskNationwide Incorrect. He did open his bank accouny through the main branch, he had all the required documentation which was confirmed. Issue is why the first branch were gatekeeping when the other branch confirmed that what they had asked for was completely unnecessary

  • graceybabe1
    Gwen Davison (@graceybabe1) reported

    @AskNationwide @DavidJC9930 Just looked and i have same problem today

  • Marv147
    Marv147 (@Marv147) reported

    @liamoa @ChelleChipato @AskNationwide The point being that the lad already held an account with Nationwide so he wasn’t a new customer, he was just trying to open an additional account.

  • Forthemanynott5
    Oliver Myhill (@Forthemanynott5) reported

    @ChelleChipato @AskNationwide Congrats to the lad on his results . Questionable customer service to say the least on the other hand

  • willyamhobbs
    william (@willyamhobbs) reported

    @MattyCanPic @AskNationwide I am also having this problem

  • ozzybn1989
    Jon B (@ozzybn1989) reported

    Hi @AskNationwide is your system all down again? Been trying for the last hour to register for online banking for my Aunt and it will not accept the code you keep sending her! Tbh she has had nothing but grief ever since she applied for the switch from Halifax…

  • walid_ahmadi07
    Walid (@walid_ahmadi07) reported

    @AskNationwide @DifferentHoney I have never received this £100 despite being long serving customer😔

  • PeterMc_Dermott
    Peter McDermott💙 (@PeterMc_Dermott) reported

    @AskNationwide Had to find another way round getting to talk to someone. Poor service re bereavement

  • X_eON
    X_eON (@X_eON) reported

    @AskNationwide Hello don't know if i'm being stupid or ? but i'm trying up online access and have a been sent a passnumber by post but there is nowhere to put it? there is no mobile or email attached to my account so can't proceed? what use is the point of passnumber by post?

  • DubtricksGaming
    Dubs (@DubtricksGaming) reported

    Im going back to @AskNationwide @LloydsBank is terrible now

  • ruchillbhoy79
    Tommybhoy79🍀🏴󠁧󠁢󠁳󠁣󠁴󠁿⚽ (@ruchillbhoy79) reported

    On hold to @AskNationwide fraud telephone line for over 30mins now....terrible customer service this 😡

  • DianeFirestoker
    Diane Lidster (@DianeFirestoker) reported

    Agree, car parking is a great example.All car parks should have option of paying with cash & Apps especially when no phone service! Banks closing down in towns & no replacement bank hubs as promised! If you are over 70 no one cares about you. Thank goodness for @AskNationwide