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Nationwide

Nationwide status: access issues and outage reports

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Full Outage Map

Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  • 48% Login (48%)
  • 20% Mobile App (20%)
  • 19% Website (19%)
  • 12% Transactions (12%)
  • 1% Transfer (1%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Colchester, Peterborough, City of Westminster, Poole, Ashford, City of London, Great Malvern, Farnborough, Ballyclare, Leeds, Hackney, Darlington, Southampton, Birmingham, and Bilston.

CityProblem TypeReport Time
Colchester Login 6 hours ago
Peterborough Login 19 hours ago
City of Westminster Website 20 hours ago
Poole Login 1 day ago
Ashford Login 2 days ago
City of London Login 3 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • maryphillips22
    Mary (@maryphillips22) reported

    @AskNationwide It is still happening, I can’t log in

  • PhilSirr
    Philip Sirr (@PhilSirr) reported

    @AskNationwide what was the criteria for a customer getting the £100 bonus ? i have a savings account a current account and a mortgage

  • Plsdoright
    JCB (@Plsdoright) reported

    @AskNationwide Struggling to contact Nationwide about customer service issues. Prepared lengthy email of appalling customer service from Aviva, insurance partner….but Nationwide don’t accept emails! Tried their chat…a wasted hour!

  • cmdfreeman
    Christopher Freeman (@cmdfreeman) reported

    @AskNationwide @Mollylou1988 Similar problem. Money transfer to another bank says it’s worked but over 90 minutes later hasn’t arrived. Something definitely wrong.

  • barneyc
    Dr Barney Craggs FCIIS (@barneyc) reported

    It's 2026 @AskNationwide why are we still blatting confidential docs around by email and not a sensible secure file transfer service?!

  • carllamby2010
    Carl Lamb 🐑 (@carllamby2010) reported

    @AskNationwide Still not working payments not going through

  • JordanPostingX
    Jordan (@JordanPostingX) reported

    @AskNationwide Good morning. When the email is sent saying "we've popped you a new card in the post", is that sent as soon as it goes to the postal service or when the post is due for delivery and do you send First Class or Second Class please? Thanks.

  • MarkWil66911411
    Mark Wilson #NAFOfellas 🇬🇧 🇺🇦 (@MarkWil66911411) reported

    @AskNationwide just had a faster payment sent however nothing is showing in the app are you aware of any issues

  • hicks_chris
    Chris Hicks (@hicks_chris) reported

    @AskNationwide how do you access your exclusive online bond after it’s been opened if you bank with Virgin and not nationwide?

  • joshysaysstuff
    JT ☄️ (@joshysaysstuff) reported

    Hi @AskNationwide I’ve been on the phone for over half an hour on two separate occasions today and not been able to get through to speak to somebody about an URGENT charge coming out of my bank that I need to contest? Please can anybody help???

  • JoshPearson88
    Joshua Pearson (@JoshPearson88) reported

    @geordiegirlx @AskNationwide I think there was qualifying criteria. Have a look on their website so next time you get it!

  • aftabamon
    Kaleem Aftab (@aftabamon) reported

    @AskNationwide none of the numbers to call from abroad work? It's impossible to reach you!

  • baghcat
    Soft Touch (@baghcat) reported

    Hey @AskNationwide it's MY MONEY! Restricting access to online banking unless I answer a load of invasive questions, some of which I cannot answer due to not being psychic is a huge stresser and a great way to have me terminate my 40 year old account. WELL DONE YOU. (NOT)

  • independencekat
    kathleen reid (@independencekat) reported

    @distracted20508 @AskNationwide Its a bloody nightmare and it always says services are working normally.xx

  • Neilcol19002790
    Neil cole (@Neilcol19002790) reported

    @AskNationwide how do I send a person X message as you don’t seem to have a email contact address on your website

  • Tel_Wilcox
    Francis Wilcox (@Tel_Wilcox) reported

    @AskNationwide NO MONEY FOR A WEEK NOW You closed my account with ZERO notice>REFUSED to give any reason>WONT tell how to resolve things>BLOCKED the Account Switch Service>sent emails saying NOTHING>MIGHT re-send letter >POSSIBLY send a cheque>WONT confirm what to do next😠😠

  • Tel_Wilcox
    Francis Wilcox (@Tel_Wilcox) reported

    @AskNationwide @VirginMoney another day WITHOUT access to my money😠 No explanation why account was closed+No way to get MY money+Refuse to tell me what happens next CUSTOMER FOR 4 DECADES😲 ONE MORE DAY WITH ZERO COMMUNICATION👎 Appalling service❎ Recomend ppl change🤔

  • PoliticalJ4ck
    Political Jack (@PoliticalJ4ck) reported

    @AskNationwide 2 things. I have push notifications on and they work. No issues there. But how do I get this for payments in and out? I.e. I paid someone £10 etc.

  • Alpha2007D
    Dáireo (@Alpha2007D) reported

    Defo time to move accounts from @firstdirect to @AskNationwide. Went to my local post office—issue with their machine. Then local HSBC doesn’t accept cash & pointed to a branch in Reading! 🙄 Nationwide actually invested in a branch here. Tell me why I should stay, FD? 🛑👇

  • cmdfreeman
    Christopher Freeman (@cmdfreeman) reported

    @AskNationwide Now the banking app is down. You need to come clean with people. This is totally unacceptable.

  • JohnnyRep74
    Rep74NL (@JohnnyRep74) reported

    @AskNationwide I recently transferred over to Nationwide . Have had nothing but problems with paying ours since . Have called hekpdesk numerous times to be fobbed off with excuse after excuse usually after waiting 30 minutes in a queue . Wish I had not bothered transferring

  • Mioewing
    Jenny Reader (@Mioewing) reported

    @AskNationwide You are impossible to contact. I get knocked out of chat and don't get a call back. You have my instructions but haven't acted.

  • Missamypacey_93
    Amy Marie 🤍🖤 (@Missamypacey_93) reported

    @Paulaj1984 @AskNationwide It was my friend bank that was down . I had a panic as i seen it leave mine

  • RoslynByfield
    RoslynByfield (@RoslynByfield) reported

    The Bottom Line talking about changes to business over 20 years and now focusing on boards: now more women but some way to go. @AskNationwide has just prevented a customer from getting onto their board. #wato #bbcpm

  • Johnboy014
    Johnboy Scott 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Johnboy014) reported

    @AskNationwide Thank you for the £100. A loyal customer 👍 Oops,not a loyal customer. At least the Ceo has a good bunch of 💷💷💷 🤔👏👏😡

  • Josiry71
    Josie Bishop (@Josiry71) reported

    @AskNationwide I don't know when I have had such rude disrespectful service trying to help my elderly friend as I have had from your support service

  • fucking_scary
    REALLY SCARY GUY📎 (@fucking_scary) reported

    @AskNationwide Your bot is so broken that you need me to NOT talk to it if I want to get any actual help? And when it puts me in line is it just going to hang up on me again? Look I know you’re just doing your job but you can understand that this is unacceptable, right?

  • gem_gem14
    Gemma H (@gem_gem14) reported

    @AskNationwide I have switched my bank over to you fully and still have no option setting up biometrics to remove card reader. Be coming an issue as can’t send my teenager funds if needed. How long after switching will this take to be an option?

  • ianross48395988
    ian ross (@ianross48395988) reported

    @AskNationwide Nationwide advised a customer of our company we were a scam concern and not to pay us for an order! We are a small 22 year old family company.

  • daisy_macvicar
    daisy macvicar (@daisy_macvicar) reported

    @AskNationwide I’ve tried phoning and been hung up on as it says I’m not registered to telephone banking. I need to access my account as I’ve got payments I need to make. The card that says I need to put in to the card reader isn’t my card.