Nationwide status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (29%)
• Website (26%)
• Mobile App (25%)
• Transactions (13%)
• Transfer (6%)
• Withdrawals (1%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Northampton, Newtownards, Poole, Glasgow, London, Eastbourne, Crawley, Derby, Weymouth, Greenock, Aldershot, Letchworth Garden City, Stafford, Manchester, and Liverpool.

City	Problem Type	Report Time
Northampton	Transactions	2 days ago
Newtownards	Login	6 days ago
Poole	Login	7 days ago
Glasgow	Website	7 days ago
London	Login	8 days ago
Eastbourne	Website	8 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rachel small (@rachismall) reported 3 minutes ago

  @AskNationwide We already have and you don’t care, your not interested - awful

• 
  Just being myself (@Suzanne11649685) reported 6 minutes ago

  @AskNationwide hi just wondered if you have had any reports of problems with NFC payments. Ive used on android for years and last week stopped working eventually after 5 days of trying things got it working again and after 2 days now no longer working again?

• 
  Barry O'Neill (@BCJONeill) reported 9 minutes ago

  @AskNationwide Maybe you could just pass it on for me in true customer focused tradition Nathan?

• 
  Timmy Mac (@TimMcElligott4) reported 10 minutes ago

  Last year @AskNationwide gave me £50 as a thank you Today they sent me an email telling me my account has been closed!! WTF!!! What about the money, including the £50, I have in it?????

• 
  emma-kvs (@emma64979643) reported 17 minutes ago

  @AskNationwide all afternoon to try and pay a bill, branch won’t/can’t help. The chat facility has repeatedly asked me the same questions for hours and I’m no further forward. At this point I can only describe the service as beyond dire #poorservice

• 
  Julie (@JulieMelvinator) reported 17 minutes ago

  @AskNationwide I’m going to raise a complaint. How can you decide to block a payment to HMRC ? the automotive service at HMRC did not recognise my version of my postcode so I tried again and nationwide blocked my card!! I’ve had to spend another 45mins on the phone to HMRC !!

• 
  Vampfree1 (@Vampfree1110228) reported 17 minutes ago

  @DebiEvansMatron @AskNationwide What sort of problem? I'm with them and have been my whole life. And ok although I don't like them merging with virgin. I've not had an issue.

• 
  Jonathan Leigh (@LeighJonathan) reported 21 minutes ago

  @AskNationwide Hi Nathan I logged my concerns and asked for a response by email, which was an option on the form. I received a reply that did not even attempt to address my concerns. Just a list of contact numbers. Very poor customer service.

• 
  Barry O'Neill (@BCJONeill) reported 22 minutes ago

  @AskNationwide Your new look appears to be flawed. No way to specify a specific date range for transactions and then print ALL of them in a single document, which means no saving them as a PDF either. Please fix this before you do away with the old format. Unhappy customer.

• 
  Ross (@enakssor) reported 23 minutes ago

  @AskNationwide had a payment sent to me from another nationwide account but haven’t received it yet, whats the issue?

• 
  Auntie Carol (@CarolKetchley) reported 26 minutes ago

  @GuruGryff @AskNationwide Martin Lewis always recommends First Direct for their customer service.

• 
  🦋 (@_xnxnxs_) reported 27 minutes ago

  what a disgraceful experience i had in your kingston branch! @AskNationwide Simply requested help as i was struggling to open a bank account online. The lady i had had a bad attitude! After another question, she pretended not to hear me, randomly clicking with her mouse 1/2

• 
  Rebel444 (@Rebel444120668) reported 32 minutes ago

  @DebiEvansMatron @AskNationwide Bad, Ask you why you are withdrawing your own money, for years, and not just Nationwide. Then they don`t want you to have a lot of cash at home. All of them are a problem.

• 
  Charlie Muggins (@onemrmuggins) reported 32 minutes ago

  @AskNationwide anything about fairness and they will fob you off! LPA, you’ve ****** it up, clueless customer service and clueless CEO

• 
  Mark Sowton (@SowtonMark) reported 34 minutes ago

  @AskNationwide How do I find out if you have blocked a genuine website after a previous hacking. I am NOT calling Customer Services.

• 
  Bec (@becclar15) reported 36 minutes ago

  @AskNationwide hi Nationwide, new customer, how do I apply for a cash isa? It’s a mystery, website doesn’t specify if members or non members. Can’t call. How do I speak with someone please?

• 
  steve odonnell (@steveod21) reported 37 minutes ago

  @AskNationwide Is the banking app down? Haven’t been able to get on for 3 hours. Just times out.

• 
  mind your own business (@Ankit20035) reported 37 minutes ago

  @AskNationwide lost a customer for good now will move all business to Halifax since you continue to discriminate customers

• 
  Angels Ezra and JC 🐾🐾🐾🐾 (@kthreadgold113) reported 40 minutes ago

  @GuruGryff @AskNationwide Oh no, problem is finding a bank you don’t have to travel 15miles to visit the branch of 🫣

• 
  Grey Blackstone (@GreyBlackstone) reported 40 minutes ago

  @AskNationwide any plans to change the online banking format again? The new one is awful, I hate that it’s missing a running total, and when I switch back to the old version it’s now horribly formatted and I have to swipe around to see the full details.

• 
  Fedrick Leborn (@CC_Chevigny) reported 40 minutes ago

  @EdwardsSal3509 @TakeFive @AskNationwide Contact us for help

• 
  Diana Kimpton (@dianakimpton) reported 43 minutes ago

  @AskNationwide I’ve already called. That’s why I know there really is a problem. You aren’t doing anything to warn customers about it so I thought I’d do it myself.

• 
  Mark Sowton (@SowtonMark) reported 43 minutes ago

  @AskNationwide Having to come into branch to prove I am a human being, and then unable to report more than 1 fraud activity, even though there are 33. Couldn't report anything in app. Such a poor service, but I'm not surprised.

• 
  louise 🍃 (@louise_crossing) reported 44 minutes ago

  @AskNationwide not happy with your service. Was told my switch was successful and account will be credited as was all criteria done and ive had someone say opposite and go back and say no longer valid. You advertised it till the 4th march so any application before should be fine

• 
  ourtrace89 (@ourtrace89) reported 47 minutes ago

  @AskNationwide are very close to losing me as a customer to renew my mortgage with them. Trying to set up the mortgage manager online and the only way I can do so is by calling them, calling into branch or by post! So frustrating!!!!!

• 
  Rachel small (@rachismall) reported 51 minutes ago

  @AskNationwide Why are you so mean to your customers? My dad is palliative but you won’t let me move? Because you lent too much to other houses, yet I’ve been a loyal customer, passed all affordability and have been with you many years - disgusting

• 
  JD🇬🇧 (@littlemissj74) reported 56 minutes ago

  @AskNationwide daughter had her phone stolen this evening. You have made it more stressful by fact she had downloaded app to ipad to freeze bank account but too much security means she can't access her money. Ipad also won't let her call your lost/stolen!

• 
  CJ © 📷 (@photo_cj) reported 58 minutes ago

  @AskNationwide Gave up after 40mins Decided to look at opening a @NatWest_Help account instead of adding to the ones I have with you, which will probably close as I don't have any digital access (very old, long standing accounts).

• 
  🌞Stargrazzer™🌱❄️☯FollowForaBetterCO₂🌳0.04%Story (@stargrazzer) reported 59 minutes ago

  @AskNationwide I tried the NW chat facility, it was absolutely no help at all. I'll phone you then.

• 
  CJ © 📷 (@photo_cj) reported 1 hour ago

  @AskNationwide No, it's okay. Decision made as there is also reduced branch access to consider. If you don’t already have digital access, then you are basically stuffed! After 30years loyalty, we are too old to get all technical with new phones & expensive hardware along with broadband etc