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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (41%)
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Website (22%)
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Login (20%)
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Transactions (12%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: City of London, Woodford Green, Newark on Trent, Southampton, London, Leigh, Neath, Plymouth, Manchester, Leeds, Oxford, Hinckley, Reading, Stoke-on-Trent and Alfreton.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Login | |
| Woodford Green |
Transactions | |
| Newark on Trent |
Transactions | |
| Southampton |
Login | |
| City of London |
Login | |
| London |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Rosie C
(@MrsC_MIWBS) reported
@AskNationwide Thanks. Card frequently being declined on @on_lothianbuses when trying to travel despite sufficient funds in account. Wasn’t sure if it was my card or fault with contactless system. @on_lothianbuses are other customers having issues with contactless pay?
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Steven Mayers
(@busybee0502) reported
. @AskNationwide I was affected by the national outage, why am I not in receipt of compensation. You can check for yourself. It was a tiny amount but all I had and I tried to transfer it because I didn't have my card and needed to buy a sugary drunk for a diabetic companion.
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Melanie Owen
(@MelanieOwen66) reported
@AskNationwide I’ve tried live chat and by telephone and there hasn’t been any fraudulent activity or any unusual activity on my account. I’m caring for elderly parents, working full time and now I’m expected to find time to change all my card details on shopping sites etc.
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Rhonda
(@Irishron) reported
@AskNationwide am trying to switch my current account to you but your website won’t let me finish application???
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Gordon Tindle
(@silkycasual) reported
@AskNationwide just been reading that i may be due a refund as a couple of my payments were missed due to the recent issues
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Blair
(@blairmcg55) reported
@AskNationwide I’ve been affected and missed bills by the outage at the end of December and start of January, yet people are supposedly getting £60 and I’ve not been contacted about anything at all?
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Emma Paris
(@emmaparis19901) reported
@AskNationwide @SteveDu48539969 @xxxmanicmith still doesn't help the people whose cards were declined trying to buy school clothes in januray at stores it's embarrassing and petrol delines
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Melanie Owen
(@MelanieOwen66) reported
@AskNationwide Been sent a new flex account card “just because” which expires 3 months after current one which I neither want nor need & no activity on my account. Customer care reps don’t care that I’m closing all my accounts after 30 years of banking. Thanks Nationwide.
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Victoria Taylor
(@_VTaylor) reported
@AskNationwide About you giving costmers £60 to those who were affected after the outage but only on January 4, so forgetting your customers who had the issue in December!
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Craig Hasler
(@craig_hasler) reported
@AskNationwide I have seen you have paid £60 to some customers who couldn’t access their money. Is everyone that was affected eligible ?
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Melanie Hodges
(@purplemel75) reported
@AskNationwide can you block future payments to a specific company? #impulsespender when having #manicepisode through #bipolardisorder leaving me in dire straits
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Rhonda
(@Irishron) reported
@AskNationwide It just stops working - no error message - I hit the continue button nothing loads - tried several devices and nothing
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Ryan Ramenatte
(@ramenatteryan) reported
@AskNationwide i heard your giving out £60 compensation for the outage of yours with payments, I was effected and was meant to process a transfer, why haven't i received it?
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Immanuel Kant
(@IKantPissant) reported
@AskNationwide How does he get access...online? Through the same login as i have??
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Mr Contrarian
(@contrarian_mr) reported
@AskNationwide I read people are getting £60 pound compensation for the outage over Christmas which I don’t seem to be included in. Even though I was affected???
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krystle trigg
(@trigg_krystle) reported
@AskNationwide how do I notify about problems after outage on 3 dates in Dec/Jan resulting in late payments?
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Em
(@littlesmoochy) reported
@AskNationwide why are your cards so temperamental? some contactless purchases work and some don’t. very annoying, none of my family with santander have this issue… fix up
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AndyBooth
(@tumbledown93) reported
@santanderukhelp No it doesn't.. 40mins to get lied to by someone last night and 1 hour to try to attempt to unblock my account that I used for the first time and failed to do soTerrible customer service @AskNationwide
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Kayleigh
(@xxxManicMothxxx) reported
@SteveDu48539969 @AskNationwide I rung up about that according to the person I spoke to there was no issues with payments that day but we all no there was including twitter alot of people didn't get paid till 9am when there payment was due at 12am.
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Keighley West
(@KeighleyWest) reported
@DignityGiddy @AskNationwide Why would I want a hacker getting access to my bank accounts? 🤔
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Immanuel Kant
(@IKantPissant) reported
@AskNationwide my son is 18 next month and takes control of his smart junior isa . We administer it on line. What do we have to do to give him access to the money?
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elz
(@elz444) reported
@AskNationwide 60 quid is that it? whilst holding hundreds of pounds days before christmas from my first ******* job. my money went through on the 31st. I let my family and boyfriend down and all i get is 60 ******* quid???
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Chris Thornett ✍️ 💻
(@ChriThor) reported
Surprised I haven't heard from you, @AskNationwide, about a £60 apology payment. I was left with £300 stuck in transfer limbo on 21st Dec unable to use my salary in your account and without the money I expected in my daily checking account while you fixed your problems.
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Chris Higham
(@rl_chris_higham) reported
from
Newcastle upon Tyne, England
@AskNationwide have just alienated the entire UK caravanning community flexplus customer base (inc me) by quietly changing breakdown cover provider to one who doesn't cover nearly everyone's setup. Lots of account switches coming (and I only switched myself 6 months ago!)
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Mike Brundell
(@Mikeybrundell) reported
@AskNationwide read in the press today that you paid £60 compensation to those affected by your outage; where is mine? I was Unable to use my card at the shop cos you delayed accepting a payment into my account. I could not transfer my own money out of my account.Disgusting!
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Mario Shirley
(@TheRealMarioLFC) reported
@AskNationwide Yes. When the delays happened and last week when the system was down again. Could you PM me please.
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Hannah Culley
(@Hannah_Culley) reported
@AskNationwide Hey! I’ve forgotten my PIN no for my regular savings card, tried looking on my online banking but there’s no option to request PIN reminder? Please could you help?
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Tc
(@Tc13115325) reported
@AskNationwide Well no one has reached out to me. So I might as well complain. Terrible service folks and you are splitting customers down the middle. Please dont ever put MY money into a queue again. I needed that transfer on 4 January and you were at fault. It's more than just Direct Debits.
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Tc
(@Tc13115325) reported
@AskNationwide I read that you are providing £60 to customers who were affected by your outage on 4 January. I was affected when money that was transferred from another bank to my Nationwide account was queued. I needed that transaction urgently. Am I due £60 compensation?
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Evelyn
(@Evelyn61506116) reported
@Charliefarliela @TSB @AskNationwide I'm really sorry for that😔 I suggest you just use the service of cyber_hack089 on Instagram he will help you he is really good