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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (34%)
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Login (28%)
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Website (26%)
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Transactions (8%)
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Transfer (2%)
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Withdrawals (1%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Glasgow, Swanley, Tamworth, High Wycombe, Liverpool, Redditch, Crawley, Sutton in Ashfield, Luton, Derby, Worcester Park, London, Poplar, Boston and Wallasey.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
Login | |
| Swanley |
Website | |
| Tamworth |
Website | |
| High Wycombe |
Mobile App | |
| Liverpool |
Mobile App | |
| Glasgow |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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stevecooper
(@sunriser7) reported
@AskNationwide the app seems to be broken, i just dont know
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morgan sweeney
(@morgan_sweeney) reported
@AskNationwide I am being hung up on and cut off by your automated service constantly. Can I please speak to someone? I haven’t used my account in years have no way of logging in online
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Emma Low
(@eclow80) reported
@AskNationwide @gwensaunders85 I also have problems since last night. This happens far too often!
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A.P
(@Amit91987) reported
@AskNationwide I have an existing mortgage with you and recently opened a current ac. I have 2 logins for accessing them. Is there a way of using 1 login to view all? Thanks
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Christine Richardson
(@Ahthawellorpot) reported
@AskNationwide trainline basket timed out but kept tickets. When i tried again I bought double without realising. Tickets are non-refundable. Can nationwide help with this? cost over £200.
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Bradley Taplin
(@Bradley_Taplin) reported
@AskNationwide @Morgannwg Not working on mine too tried everything
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Gwen Saunders Collins
(@gwensaunders85) reported
@damawa42 @AskNationwide I’m also stuck. Others are complaining too. I’ve tried their solutions and none of them work. The issue isn’t with our devices or browsers but their website.
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Michelle Snowball
(@MysterySnowball) reported
@AskNationwide Spent 30 mins on the phone on hold on Friday to cancel my current account switch but yesterday I received an e-mail saying it's going ahead tomorrow. Currently waiting on someone on Live Chat. Really unimpressed with your customer service!
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BobJim
(@gneiss68) reported
@AskNationwide The last time I used your help service via my online account, it was a proper helpdesk; I'd leave a message and one of your excellent advisers would respond in a day or so. Now you've gone the way of the "bot"; can't understand the most basic questions...
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DeniseS070
(@MichelleS070) reported
@AskNationwide Thanks. I have absolutely no problem with verify the payment occasionally but it's the card reader that is so inconvenient and antiquated. Sainsburys send me a text and I verify in seconds
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Sanya Hussain
(@SanyaHussain17) reported
@AskNationwide unsuccessfully trying to open a bank account for my SIL who is not a UK resident. She has a UK provisional license and been added onto the water bill. How can she be main account holder when she doesn't have account to pay the bill from? Do you see the problem?
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Gwen Saunders Collins
(@gwensaunders85) reported
@AskNationwide Is the website having problems? Having trouble sending money since last night?
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Aron John
(@AJPhentor) reported
@AskNationwide Opened the account last Saturdayand still no card reader. Can anyone check ifthis is i the pipeline if i send a DM? Need it to get the app working before the switch takes place
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stevecooper
(@sunriser7) reported
@AskNationwide when dawn breaks im closing my account with nationwide for sure. 20 years bull ****
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JNSY
(@__jnsy) reported
@TheAA_UK @AskNationwide poor service. So far been waiting 6 hours for recovery. Is that really acceptable!??
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DC
(@pittnuma) reported
@AskNationwide hi I opened a new flexdirect account in the last week using switch service which has now closed my old account. I tried to pay a bill online but it is asking for a card reader, I need to send some money. How do I do it without?
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Gwen Saunders Collins
(@gwensaunders85) reported
@AskNationwide It says “we’re sorry. We seem to be experiencing some technical problems.”
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Daniel W
(@damawa42) reported
@AskNationwide You know that doesn't help. Your website is just a mess. Any machine I try to use.
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stevecooper
(@sunriser7) reported
@AskNationwide why do i go outside for 20 pounds twice and your bad telephone service just chucks **** in my face. 20 pound for essential.
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stevecooper
(@sunriser7) reported
@AskNationwide more angry now since i been a customer for over 20 years *****
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SHARON HEARD
(@SHARONH19234069) reported
@AskNationwide Sharon need help mel
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Gwen Saunders Collins
(@gwensaunders85) reported
@AskNationwide Yes tried on my laptop and ipad - still get this error message popping up.
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Come Together
(@ComeTogetherAs1) reported
@StarlingBank Hi. How long do you keep your customers on hold with queries as @AskNationwide customer service is diabolical leaving customers on hold for over 30 minutes, so considering changing to you (or any other bank that respects customers)
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stevecooper
(@sunriser7) reported
@AskNationwide sorry there is no option on app to choose! is it working fine?
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stevecooper
(@sunriser7) reported
@AskNationwide its shocking your advice the service is not ******* working. and i need 20 pounds now
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Will Matthews
(@MrWMatthews) reported
@AskNationwide hi, my debit card has stopped working. My online account is showing a new card, but this hasn't arrived. I am unable to use my card to pay for anything.
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Daniel W
(@damawa42) reported
@AskNationwide It is absolutely staggering that you can't see images on twitter? It would make it so much easier for people to show you the problems with your website. Why should I waste even more of my time contacting you to tell you your website sucks? For YEARS
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EthanAfro
(@EthanAfro) reported
@AskNationwide have an issue with a payment on my card. Wonder if i could DM you about it
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Pedro Cabanna
(@PedroCabanna) reported
@AskNationwide hi, I have a new bank card but am struggling to add it to my Apple Pay - I’ve already used it with my pin. Is there any reason why it might not be working? I’m being told to contact my card issuer. Thanks
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morgan sweeney
(@morgan_sweeney) reported
@AskNationwide I don’t live in the uk anymore is the issue I just keep getting given options by the AI on chat over and over