Nationwide status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (30%)
• Website (27%)
• Mobile App (19%)
• Transactions (16%)
• Transfer (8%)
• Withdrawals (1%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Gateshead, Great Yarmouth, Sandbach, Plymouth, Didcot, City of Westminster, Poplar, Stafford, Oldham, Faversham, Newquay, Stockport, Blackwood, Dumfries, and Haddington.

City	Problem Type	Report Time
Gateshead	Mobile App	5 hours ago
Great Yarmouth	Login	15 hours ago
Sandbach	Login	1 day ago
Plymouth	Login	4 days ago
Didcot	Website	5 days ago
City of Westminster	Login	5 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Z 💬 (@ZC1337) reported 7 minutes ago

  @AskNationwide why are your services down? I’m trying to pay my rent and you’re not available to take my call to assist me. Not helpful!

• 
  Lauren ☕🎶 (@DiamondDaysXO) reported 10 minutes ago

  @AskNationwide Hoping you can help me with this if APCOA refuse? It was on a debit card though.

• 
  Barry O'Neill (@BCJONeill) reported 11 minutes ago

  @AskNationwide Your new look appears to be flawed. No way to specify a specific date range for transactions and then print ALL of them in a single document, which means no saving them as a PDF either. Please fix this before you do away with the old format. Unhappy customer.

• 
  Kaarin (@Kaarin007) reported 13 minutes ago

  @AskNationwide I lost a better interest rate because your processes are antiquated, if not down right illegal! 2 months to sort out a very small mortgage and it's caused so much stress. Complaints couldn't even tell me when a decision was made & the letter I never received @Debbiecrosbie1

• 
  JCB (@Plsdoright) reported 14 minutes ago

  @AskNationwide Struggling to contact Nationwide about customer service issues. Prepared lengthy email of appalling customer service from Aviva, insurance partner….but Nationwide don’t accept emails! Tried their chat…a wasted hour!

• 
  SomeWhiteGirl (@TheSmirkingApe) reported 14 minutes ago

  @Sparky2504 @AskNationwide Good luck, do you have your customer number and your telephone password because you're not speaking to a person if you don't have these. Gone are the days when you just call up and speak to a person

• 
  Bailey (@BaileyBai_Allen) reported 20 minutes ago

  @AskNationwide my money I’ve sent to my Monzo account hasn’t gone through and I sent it many hours ago, is there an ongoing issue?

• 
  jaws6 (@jaws321) reported 21 minutes ago

  @AskNationwide Says tech problems. For log in?

• 
  Shelly Lopezespejo (@chelllopez) reported 21 minutes ago

  @AskNationwide despite being a loyal customer for over 30yrs got letter yesterday saying my overdraft is being removed with a months notice, if I go into payment plan it affects credit rating. Disgusting treatment, am livid and will be leaving you!!

• 
  Rhys Foran (@rhysforan) reported 23 minutes ago

  @AskNationwide I can’t get access to my mortgage statement. Your app and website deny knowledge of me, yet you take a grand a month out of my bank account… please can someone help

• 
  Political Jack (@PoliticalJ4ck) reported 24 minutes ago

  @AskNationwide 2 things. I have push notifications on and they work. No issues there. But how do I get this for payments in and out? I.e. I paid someone £10 etc.

• 
  Eda Gumush (@cicekeda73) reported 24 minutes ago

  @AskNationwide are your online services not working? Your status says normal but I’m having trouble transferring money into accounts from one account into another? Please help

• 
  CJ © 📷 (@photo_cj) reported 27 minutes ago

  @AskNationwide Gave up after 40mins Decided to look at opening a @NatWest_Help account instead of adding to the ones I have with you, which will probably close as I don't have any digital access (very old, long standing accounts).

• 
  Georgina Grimwood (@_GeorginaMG) reported 27 minutes ago

  Hey @AskNationwide , this new “push notification” instead of payment due text message is useless and no way near as effective. Fix it please.

• 
  kathleen reid (@independencekat) reported 28 minutes ago

  @AskNationwide are you having an issues today? Having trouble transferring from savings account to current account. Had the same problem last week but it resolved itself.

• 
  Ryan Gerrard (@RyanLGerrard) reported 30 minutes ago

  @AskNationwide Why do you think it’s acceptable for your advisors to lie about correspondence they have in fact received from me? This has resulted in a non-thorough investigation by a very dismissive complaints handler, who has now closed the case. Shocking customer service.

• 
  Dáireo (@Alpha2007D) reported 30 minutes ago

  Defo time to move accounts from @firstdirect to @AskNationwide. Went to my local post office—issue with their machine. Then local HSBC doesn’t accept cash & pointed to a branch in Reading! 🙄 Nationwide actually invested in a branch here. Tell me why I should stay, FD? 🛑👇

• 
  Jennifer Curle (@jennifer_curle) reported 31 minutes ago

  @AskNationwide hi Nationwide. I am unable to renew my ISA online due to ‘technical difficulties’ your website is experiencing. Tried multiple times, different devices and browsers. Now going to miss out on using my ISA allowance due to your ‘technical issues’.

• 
  Chris (@Sparky2504) reported 31 minutes ago

  Hi @AskNationwide The app isn’t working for me either! It hasn’t been working since last night. Keeps saying “Something went wrong”. I have restarted the app and also uninstalled and reinstalled it. Still doesn’t work.

• 
  Jordan (@jbtrance) reported 32 minutes ago

  @AskNationwide I've tired calling the bank now 3 times today and everytime I've got through they can't hear me... I know it's not the phone as I've used 3 different phones. Is there a problem on your end ?

• 
  Noah's nan 🩷 (@Noahjames_nan) reported 33 minutes ago

  @AskNationwide Thank you, I put the phone down on them as I was sure it was a scam but wanted to be sure!

• 
  ian ross (@ianross48395988) reported 34 minutes ago

  @AskNationwide Nationwide advised a customer of our company we were a scam concern and not to pay us for an order! We are a small 22 year old family company.

• 
  Karen Fage (@kazzafage) reported 35 minutes ago

  @AskNationwide so just about to apply for a 0% cc from @Virgin only to find I can’t do that as you now own them! Another kick in the teeth for @AskNationwide customers & you’re supposed to be customer friendly! 😡

• 
  Barry McCann (@Bazzinho9) reported 38 minutes ago

  wonder if there's some @AskNationwide employee who has stumbled through my account wondering wtf I'm at half the time

• 
  Mark (@MorganMF9867) reported 44 minutes ago

  @AskNationwide 5 attempts to log in. 5 messages saying you're experiencing technical problems

• 
  Francis Wilcox (@Tel_Wilcox) reported 49 minutes ago

  @AskNationwide NO MONEY FOR A WEEK NOW You closed my account with ZERO notice>REFUSED to give any reason>WONT tell how to resolve things>BLOCKED the Account Switch Service>sent emails saying NOTHING>MIGHT re-send letter >POSSIBLY send a cheque>WONT confirm what to do next😠😠

• 
  Chartman69 (@WhatFuckwittery) reported 50 minutes ago

  @AskNationwide customer service ? Absolute joke ! 🤬

• 
  will east (@wileast) reported 54 minutes ago

  @AskNationwide I made two payments a couple of days ago which have come out of my account but haven't arrived at the payees account. Is there a known payment issue or is there a number I can call to check?

• 
  Wayne Robertson (@2024Wayne) reported 60 minutes ago

  @MartinSLewis @Zopa @AskNationwide Hi Martin, help required CAB no one available to help, complaints in with both Zopa and nationwide but they are both passing the buck. Zopa sent Nationwide money via Zap, the money was to an old nationwide account which is closed. I was told the

• 
  Lisa Schwartz (@lisas0504) reported 1 hour ago

  @AskNationwide please can you help. I have a flex regular saver that finished 4th July. I have deposited up to June. Can I put one more on 1st July or have I reached the end. Thanks