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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (40%)
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Website (24%)
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Login (18%)
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Transactions (14%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Crawley, Plymouth, Stockton-on-Tees, Whitehaven, Dumfries, Glasgow, Redhill, East Kilbride, Ramsgate, Waltham Forest, City of Westminster, Edinburgh, Westbury, London and Hackney.
| City | Problem Type | Report Time |
|---|---|---|
 Crawley |
Mobile App | |
| Plymouth |
Login | |
| Stockton-on-Tees |
Transactions | |
| Whitehaven |
Mobile App | |
| Dumfries |
Transactions | |
| Glasgow |
Mobile App |
Full Outage Map
Community Discussion
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Snap
(@VPG_Snap) reported
@dianepickup @AskNationwide Yeah it’s definitely appearing to be a big problem whatever it is. What’s more concerning is there are people due payments last week that have still not been paid. Just had to break this information to my mum now and safe to say she isn’t too happy 😬
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Micky Boyd
(@boydie71) reported
@AskNationwide is it common practice that if one of mortgage advisors goes on leave, the customer is left chasing up desperately trying to make contact with someone who can help? The last two weeks have been wholly unacceptable from #Nationwide.
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Arsenal whippet
(@gary_whippet) reported
been banking and had insurance for 25 yrs with @asknationwide Hardly ever needed the insurance side of things. Boiler broke down on Saturday morning and Nationwide promised someone within 24 hrs. Coming up to 60 hrs later still no one has turned up. Goodbye nationwide.
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aka James Bond
(@FeelitWorking) reported
@AskNationwide why is @Lenstore refusing your credit card? They accept visa debit, not credit... I have had a problem with other companies stating you don't use their authentication system for credit cards.
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🎃Loki The Pumpkin Prince🎃
(@LokiStarPhoenix) reported
@dianepickup @AskNationwide There’s anywhere from a few hundred to a few thousand people who haven’t been paid. Some of us have been waiting since Friday for our due pip. Those of us who are able to are calling DWP in the morning to complain and demand they fix it
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Kasia Courtney
(@kasia_courtney) reported
@AskNationwide I brought some clothes from a site promoted on social media only to find out it was a scam and my goods never arrived. Can I get my refund on this through claims or do I just have to take the loss?
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Arsenal whippet
(@gary_whippet) reported
@AskNationwide Spoken to your team. The problem is you farm the jobs out to CET home services who are totally useless. And looking through the complaints about them you are fully aware that they are hopeless. Do not insure with nationwide. £100 per month for nothing. Used my own plumber
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Micky Boyd
(@boydie71) reported
@AskNationwide is it common practice that if one of your #mortgage advisors goes on leave, the customer is left chasing up desperately trying to make contact with someone who can help? The last two weeks have been wholly unacceptable from #Nationwide.
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Soph
(@SophG_) reported
@AskNationwide why can I not pay a company? Error message says it doesn’t recognise the name
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Funnyc
(@Funnyc16) reported
@AskNationwide @MoneyHelperUK Managing your money is hard with Nationwide, they cancelled my card without telling me and sent a replacement that never turned up, again without telling me, so I only found out my card didn't work when I went to pay for my shopping, don't worry tho only 5 working days to wait
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JW Nelson
(@JWNelson3) reported
@AskNationwide hello can you let me know if you have had any credit network issues on Friday or over this weekend ? My card wouldn’t work online or in store or at the ATMs even though I have credit available thanks
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Dr Amanda Dolan
(@AmandaJDee) reported
@AskNationwide Hi, switch to you is imminent but have have absolutely no paperwork, no card and not even any account details. I know there’s a post strike but I’m shortly going to have an account that I have no access to my money from.
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Ian Lewis
(@Lycralout71) reported
@AskNationwide It's midnight and after waiting over two hours for your breakdown service the mechanic tells me he can't take me home. Have abandoned the car and am told it'll take 48hrs to recover. I will be closing all accounts with you immediately.
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Snap
(@VPG_Snap) reported
@dianepickup @AskNationwide Unfortunately doubt it’s a nationwide issue. My mum banks with them and whilst her Child Benefit went in today her PIP hasn’t. Appears this has been an issue for people since late last week :(
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Shaun Gee
(@JerryGe42936313) reported
@AskNationwide You're 'not here' for your customers. Stop Lying! You put up interest rates every time bank of England does but other banks don't all do this & stay solvent. You're just GREEDY & DON'T care about YOUR customers. Awful, sad!
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Snap
(@VPG_Snap) reported
@dianepickup @AskNationwide Let’s just hope when they open tomorrow they will provide public information as to what the issue was and when we can expect payments. I feel it will be sooner than later because otherwise that news coverage that will come tomorrow will be a hell lot worse!
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george graham smith
(@ggs4760) reported
@AskNationwide hi,if I open a instant access savings account. Can I obtain a ATM card for the account. I will be opening the account on line.
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Kate
(@KateRumTruffle) reported
Hi @AskNationwide please can you help? You sent me a new credit card as mine had expired. The letter said it would start working straight away. It’s not worked yet and I really need to be able to use it.
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Stron Tium
(@strontium74) reported
@AskNationwide Hi Jamie, you can’t ONLY apologise for this. Nationwide can sort out their customer service, especially on a fraud helpline. So disappointed in nationwide
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Stron Tium
(@strontium74) reported
@AskNationwide disgusted with wait times on nationwide fraud helpline. Over half an hour to answer phone when customers worried about card misuse and fraud. Disgraceful. I’ve been customer for 30 years. May change after this.
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Mark Mitchell 馬可友
(@vancouverbrit) reported
@AskNationwide how do I get in contact with your switch team? It’s now over a month since I opened the account - neither customer service nor complaints are doing anything! This is some of the worst customer service I’ve ever experienced from a UK bank! #customerservicefail
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Dr Amanda Dolan
(@AmandaJDee) reported
@AskNationwide Thanks for the reply. That sounds absolutely awful. Can't imagine carrying something round to deal with my account when I already have a phone. Something extra to pack on holiday. Just also found out that I can't pay in cheques with the app. I may have made a mistake switching!
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Al Heron 🇺🇦 #JFT97
(@Al_roar) reported
@eon_next There's really no need. Just pay my money without delay. The request is in, but you seem to want to take 15 days having dishonestly claimed it's down to @AskNationwide.
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He/Him (AMP)AshtonMediaProductions
(@AMPProductions_) reported
@dianepickup @AskNationwide I think quite a few people are having this issue, i havent recieved mine yet and some people have been waiting a week for it 😮💨 my bank is halifax
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Jen
(@jennineil) reported
@AskNationwide is there an issue with your app just now? Trying to approve payments/log in and it says service unavailable, buy your website says services are working normally
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Stron Tium
(@strontium74) reported
@AskNationwide disgusted with your service today. Really concerned about unknown payment on my credit card. Took over half an hour to answer card helpline after giving up on first call. Been a customer over 30 years. May switch after this
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CET
(@CET_UK) reported
@mrsv1997 @AskNationwide Hello. I am sorry to hear about this. Can you DM us your CET reference number please? It should start with 'HE'. I will then pass your details on to the Customer Relations Team who will look into this for you.
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Annie
(@beederry25) reported
@AskNationwide you have closed my sisters account, she will not hear from fraud squad until 2023.. with no access to money or payments coming in what is she expected to do? This is urgent and has caused her a lot of stress. Can someone please help????
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Miles Kirke
(@milogobby) reported
@AskNationwide I am a Nationwide customer living abroad I received a cheque in pounds as a present and I wish to bank it in my UK account how can I do this please?
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The Hawian
(@Darren16355684) reported
@AskNationwide Hi, I have a pending Credit Card transaction that I think may be from a scam site. Thought I was buying PS5 but Trustpilot site reviews say this is all a scam. Can I block the transaction?