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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (33%)
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Website (24%)
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Login (20%)
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Transactions (16%)
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Withdrawals (4%)
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Transfer (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: City of London, Walsall, Dunfermline, Oswestry, Crawley, Plymouth, Stockton-on-Tees, Whitehaven, Dumfries, Glasgow, Redhill, East Kilbride, Ramsgate, Waltham Forest and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Website | |
| Walsall |
Withdrawals | |
| Dunfermline |
Mobile App | |
| Crawley |
Mobile App | |
| Plymouth |
Login | |
| Stockton-on-Tees |
Transactions |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Karly
(@TheEduWord) reported
@AskNationwide I have been on the line attempting to speak to a customer service agent & have been waiting in excess of 20 minutes already. The phone waiting time is crazy! What is going on? 🧐🫤
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Blue and Shots
(@Bluelion2007) reported
@littlejohn50 @Gatwick_Airport @AskNationwide How many people are being scammed by these airports and their drop off fees. It’s impossible to get a refund back. My bank have been useless with the chargeback
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Ames
(@smith_seagull) reported
@AskNationwide I didn’t think you would, seems it’s the other party trying to get them selves out of a problem! Thank you
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clayton king
(@king_clayton) reported
@AskNationwide spend 25 mins on hold to flex plus insurance, you answer and cut off - I ask Nationwide is that great service and should I charge you for my wasted time ???? Interested in response
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Katherine Page
(@NutritionKP) reported
@AskNationwide is the internet bank down? I have tried to log in yesterday and today and get a technical error message
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Colin Tice
(@TiceColin) reported
@AskNationwide No, I’m sorry. I don’t have a problem that needs resolving. It’s difficult enough finding a way to contact you that I have to resort to Twitter. I have advised your app has a problem which should be enough for your techies to fix.
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Chris Watson
(@ChrisWatson1985) reported
@AskNationwide Will you change the automated message to 30 minutes now? Update on my mortgage application. I need to go back to work shortly didnt expect to be waiting 45 minutes especially as it said up to 3 minute wait time. Really poor customer information waiting 15 times the time advised
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Rachel Strange
(@rachel_strange) reported
@AskNationwide hi Nationwide, logged onto my mobile app and I can’t see my joint account - is there an error? Thanks
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Duck
(@ClanDucks) reported
@AskNationwide I switched bank account and forgot I would instantly lose access to my nationwide account. Is there any way I can view the transactions from the last month?
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Nick Anderson
(@uknickand) reported
@AskNationwide “highly competitive” 0.80 percent AER for 12 months. Is this a joke? No increase for junior isa savings. I’m off to @chase_uk 1.5% easy access. Tesco 2.25% junior.
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Toany
(@Toany80704880) reported
@AskNationwide There is no way to unblock a credit card. The on line chat agent cannot do it. The link to to a secure message give a error response when you try to save it. Why is there no way to unblock a credet card withe a secure message or the rough the app.
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Natalie Handley
(@Natalie26534959) reported
@AskNationwide I haven't been able to use the Nationwide app for days now, it just says "Talking to Nationwide" when I open it. Any ideas on how to fix this? Thanks
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Toany
(@Toany80704880) reported
@AskNationwide how do you complain about poor service? The chat agent told me I needed to complete a special form. She promised to email it to me. It did not arrive. So, it seems that you do not accept complaints.
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🍀 🏴 🇮🇹 Celtico FC Sostenitore🍀
(@8881CFcitleC) reported
@AskNationwide I pay into the same credit card every month from the same ******* card so why ******** do I need to verify. Who ******* else will pay into my ******* credit card from my ******* bank card. #idiots
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Toany
(@Toany80704880) reported
@AskNationwide @England @Lionesses I nominate your new chat system that replaced secure message for the duck egg award. I asked for a complaint form to to emailed to me. It never arrived. That is one way to cut down complaints
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Deborah
(@deborahr967) reported
@AskNationwide down to fraud on my account and they have refused my refund which is out my disability and they have no right as this is my money, they have left me in a terrible mess.
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Jimi Ribshyte
(@jimi_rib_shyte) reported
@AskNationwide Online Banking App hasn't worked all day. Any issues? I'm on the most up to date version
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Rose
(@Rose26262167) reported
Can I receive a refund I paid for a service which I didn’t receive. @AskNationwide I paid for 7 day fast track application and haven’t received it @HM_Passport false advertisement.
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Duck
(@ClanDucks) reported
@AskNationwide I just saw this link, I have registered but every time I log in it says my session has expired?
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Ames
(@smith_seagull) reported
@AskNationwide hi! Can I have a little help with a payment that was taken out of my account on the 4th march?!
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Robyn
(@DyslexiaTeach) reported
@AskNationwide It would help to share your policy with your valuers that EWS1 is only needed in low-rise buildings with significant safety concerns, as otherwise they routinely ask for them, giving you a loophole. They don't understand that EWS1 is remains unavailable in many low-rise blocks
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A guy talking pish
(@guytalkingpish) reported
@1025Clyde1 Down to @AskNationwide with a suitcase of cash (for effect) and pay off my mortgage.
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Вејд Барет
(@SerbWadeBarrett) reported
@AskNationwide haven't been able to access your app since yesterday. Using the latest version but gets stuck at "talking to nationwide" and doesn't go any further??
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Satyendra Jain
(@jainskumar7) reported
@AskNationwide, Hi need bank statements for my account which account has been switched to other bank. Can you please help to provide last 6 months statement.
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The__Farmster
(@The__Farmster) reported
@AskNationwide That contact page is awful. Unless you fit into one of Nationwide’s rigid categories it just takes you round in circles.
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Joe Mezz
(@Joe37705923) reported
@AskNationwide I have reinstalled the app and logged in but my transactions and money still haven't updated. Any way to resolve this issue?
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Cam
(@PottieSkippen) reported
@AskNationwide I would give you minus 5 stars if I could. Abhorrent customer service and I will never use you again. You are a disgrace
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CloudBees
(@CloudBees) reported
How can utilizing automation help financial institutions get ahead? CloudBees customer @AskNationwide explains how in this piece from @FinTech_Futures.
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Jamie
(@MagicTorch82) reported
Absolutely fed up with the awful customer service from @AskNationwide What has happened to them? The mortgage process is stressful enough without awful service on top of that. I need someone to call me asap. Fed up with being cut off!
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Blue and Shots
(@Bluelion2007) reported
@AskNationwide I have contacted your CEO, I am fed up with rubbish customer care