Nationwide status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (31%)
• Website (27%)
• Mobile App (18%)
• Transactions (14%)
• Transfer (8%)
• Withdrawals (1%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Swansea, Sheffield, Gateshead, Great Yarmouth, Sandbach, Plymouth, Didcot, City of Westminster, Poplar, Stafford, Oldham, Faversham, Newquay, Stockport, and Blackwood.

City	Problem Type	Report Time
Swansea	Login	13 hours ago
Sheffield	Website	1 day ago
Gateshead	Mobile App	3 days ago
Great Yarmouth	Login	4 days ago
Sandbach	Login	5 days ago
Plymouth	Login	7 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ghost of Goose (@ghostofgoose5) reported 6 minutes ago from Frimley, England

  @onpassage @waitrose @AskNationwide You're part of the problem

• 
  Preye Ababaowei (@PAbabaowei) reported 6 minutes ago

  @AskNationwide I really need the help of your back to properly check the losing of my account, so my name is Andy Ababaowei I studied at Nottingham Trent University, I was there on scholarship, and I was receiving my stipends from your bank.

• 
  Shaun Toole (@garabaldired) reported 7 minutes ago

  @AskNationwide is your banking app down? Tried to make a payment via bank transfer and fsiled twice now. #nationwidedown

• 
  𝐮𝐧𝕩𝐪. (@uniiqverse) reported 7 minutes ago

  @santanderuk Issue is why are you not giving away money like your mate @AskNationwide

• 
  Bec (@becclar15) reported 9 minutes ago

  @AskNationwide If I could apply online., I would. It’s asking for NW log in and account no ????

• 
  Matt Sneyd (@matt_s29) reported 13 minutes ago

  @JoshPearson88 @AskNationwide Been with them over 17 years and got jack **** and got saving accounts with them

• 
  Shelly Lopezespejo (@chelllopez) reported 15 minutes ago

  @AskNationwide despite being a loyal customer for over 30yrs got letter yesterday saying my overdraft is being removed with a months notice, if I go into payment plan it affects credit rating. Disgusting treatment, am livid and will be leaving you!!

• 
  Wayne Robertson (@2024Wayne) reported 17 minutes ago

  @AskNationwide can someone at nationwide help me get the money returned from my old closed account back to the Zopa account it was sent from the bank chat team were inconsistent and unhelpful over the last 2 weeks getting desperate now

• 
  Claire McClean (@Claire__McClean) reported 18 minutes ago

  @AskNationwide I have called your customer service line and have been told that there is no way for me to be sent or be told what my long number on my card is. Is that correct? In which case if you need a refund onto a card you don't have you have no way of getting the refund.

• 
  bells (@AnnaMercer17901) reported 25 minutes ago

  @AskNationwide great bank put £80 in my account with your card machine and taken it off me not great as a your online help was shocking

• 
  😈 Angry Goblin ن (@angry_goblin) reported 27 minutes ago

  @AskNationwide @Argos_Online Trying to buy something online and am stuck in a “We need to check it’s really you” loop. I verify … and then have to verify again … and again … Is there a problem in either of your systems?

• 
  X_eON (@X_eON) reported 28 minutes ago

  @AskNationwide Hello don't know if i'm being stupid or ? but i'm trying up online access and have a been sent a passnumber by post but there is nowhere to put it? there is no mobile or email attached to my account so can't proceed? what use is the point of passnumber by post?

• 
  Barry O'Neill (@BCJONeill) reported 29 minutes ago

  @AskNationwide Maybe you could just pass it on for me in true customer focused tradition Nathan?

• 
  Chris (@Sparky2504) reported 31 minutes ago

  Hi @AskNationwide The app isn’t working for me either! It hasn’t been working since last night. Keeps saying “Something went wrong”. I have restarted the app and also uninstalled and reinstalled it. Still doesn’t work.

• 
  Francis Wilcox (@Tel_Wilcox) reported 32 minutes ago

  @AskNationwide @VirginMoney another day WITHOUT access to my money😠 No explanation why account was closed+No way to get MY money+Refuse to tell me what happens next CUSTOMER FOR 4 DECADES😲 ONE MORE DAY WITH ZERO COMMUNICATION👎 Appalling service❎ Recomend ppl change🤔

• 
  Wayne Robertson (@2024Wayne) reported 33 minutes ago

  @MartinSLewis @Zopa @AskNationwide Hi Martin, help required CAB no one available to help, complaints in with both Zopa and nationwide but they are both passing the buck. Zopa sent Nationwide money via Zap, the money was to an old nationwide account which is closed. I was told the

• 
  Eze Hive (@EzeHive) reported 36 minutes ago

  @AskNationwide closing an account for no reason, not responding to messages and now refusing to tell me where my money is is a big problem and fraud. Just because I ordered a new card. Urgently get back to me, I shouldn’t have to wait hours on a phone when you’ve taken my money

• 
  Noah's nan 🩷 (@Noahjames_nan) reported 43 minutes ago

  @AskNationwide Thank you, I put the phone down on them as I was sure it was a scam but wanted to be sure!

• 
  kathleen reid (@independencekat) reported 44 minutes ago

  @AskNationwide as much as I love daily puzzles, not so much with my banking app. App said I had to re install which I have done twice and again not able to move money or access chat or other services.

• 
  ian ross (@ianross48395988) reported 45 minutes ago

  @AskNationwide Nationwide advised a customer of our company we were a scam concern and not to pay us for an order! We are a small 22 year old family company.

• 
  Nick Clitheroe (@NickClitheroe) reported 50 minutes ago

  Hey @AskNationwide, your AI bot for customer service phone calls is dreadful. Get rid of it and just let us ring straight through to a human being please!

• 
  Kaleem Aftab (@aftabamon) reported 56 minutes ago

  @AskNationwide none of the numbers to call from abroad work? It's impossible to reach you!

• 
  Jordan (@jbtrance) reported 57 minutes ago

  @AskNationwide I've tired calling the bank now 3 times today and everytime I've got through they can't hear me... I know it's not the phone as I've used 3 different phones. Is there a problem on your end ?

• 
  Joshua Pearson (@JoshPearson88) reported 58 minutes ago

  @geordiegirlx @AskNationwide I think there was qualifying criteria. Have a look on their website so next time you get it!

• 
  Neve (@nevesunhappy) reported 1 hour ago

  @AskNationwide app down? I cannot pay for anything from my phone, the app says my account does not exist ..

• 
  Chris (@ryansmi89) reported 1 hour ago

  @AskNationwide 45 minutes on the phone, assured my issue was resolved. Came off the phone, it happened again. Now been waiting an hour and a half on live chat. Not best pleased with such poor service.

• 
  Chartman69 (@WhatFuckwittery) reported 1 hour ago

  @AskNationwide customer service ? Absolute joke ! 🤬

• 
  Frazer Grant (@financefraz) reported 1 hour ago

  @AshDavidsonUK @AskNationwide Thats awful!! did you complain?

• 
  Claire McClean (@Claire__McClean) reported 1 hour ago

  @AskNationwide Oh and despite what you are paying Dominic West a fortune to tell us on your adverts you are closing branches down. I no longer have any idea where my nearest one is!

• 
  Michelle Bills (@shellbills) reported 1 hour ago

  @AskNationwide why is it when my card payments go through drop onto my statement then stay in pending caused my account to go into a minus to be told by an advisor nothing we can do have been advise it are aware of this issue was told 24 hours ago it would be fixed within 3 hour