Nationwide status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (35%)
• Website (28%)
• Mobile App (17%)
• Transactions (16%)
• Transfer (6%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Gateshead, Birmingham, Boston, Gorseinon, Bristol, Wokingham, City of Westminster, Cardiff, Leighton Buzzard, Colwyn Bay, Chesterfield, Woodford Green, Casterton, Milford Haven, and Leeds.

City	Problem Type	Report Time
Gateshead	Transactions	3 days ago
Birmingham	Transactions	4 days ago
Boston	Login	4 days ago
Birmingham	Login	5 days ago
Gorseinon	Login	5 days ago
Bristol	Login	7 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  gazza (@ShaunGaz) reported 6 minutes ago

  @JoshPearson88 @AskNationwide I have 2 accounts with nationwide got jack ****.

• 
  SomeWhiteGirl (@TheSmirkingApe) reported 9 minutes ago

  @Sparky2504 @AskNationwide Good luck, do you have your customer number and your telephone password because you're not speaking to a person if you don't have these. Gone are the days when you just call up and speak to a person

• 
  Mary (@maryphillips22) reported 12 minutes ago

  @AskNationwide any updates? Can’t get through to telephone banking as you have a 50 minute wait time!! Your website says internet banking is working so why can’t I log in?

• 
  Nick Clitheroe (@NickClitheroe) reported 14 minutes ago

  Hey @AskNationwide, your AI bot for customer service phone calls is dreadful. Get rid of it and just let us ring straight through to a human being please!

• 
  Tina Raistrick (@tinamay1977) reported 15 minutes ago

  @AskNationwide Its says technical issues nationwide end

• 
  Barry O'Neill (@BCJONeill) reported 15 minutes ago

  @AskNationwide Your new look appears to be flawed. No way to specify a specific date range for transactions and then print ALL of them in a single document, which means no saving them as a PDF either. Please fix this before you do away with the old format. Unhappy customer.

• 
  Shelly Lopezespejo (@chelllopez) reported 18 minutes ago

  @AskNationwide despite being a loyal customer for over 30yrs got letter yesterday saying my overdraft is being removed with a months notice, if I go into payment plan it affects credit rating. Disgusting treatment, am livid and will be leaving you!!

• 
  Duncan Gillespie (@DuncsGillespie) reported 19 minutes ago

  A big SO to the customer service @AskNationwide Orpington in setting up my Member Exclusive Bond.Other banks will just tell you to go home and do it online.But in branch it’s quick and more importantly safer, as it gives customers peace of mind from making mistakes #nationwide 🙌🏻

• 
  kathleen reid (@independencekat) reported 23 minutes ago

  @MattyCanPic @AskNationwide Im having a very similar problem , also funds not transferring from savings account.

• 
  ianhf (@ianhf) reported 29 minutes ago

  Hmmm both @nsandihelp and @AskNationwide reminding me that phone customer contact services can be utterly dire - closing one and visiting high street for other.... #Inexcusable #TwentyFirstCentury

• 
  Big D 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇦🇺🇪🇺🏴‍☠️ (@Dmw84) reported 30 minutes ago

  @AskNationwide why am I now being prompted to use my card to transfer from my nationwide account to another of my accounts ive sent money to for years, with no issue? It doesn't make sense, and is incredibly frustrating.

• 
  Bailey (@BaileyBai_Allen) reported 31 minutes ago

  @AskNationwide my money I’ve sent to my Monzo account hasn’t gone through and I sent it many hours ago, is there an ongoing issue?

• 
  Jenny Reader (@Mioewing) reported 35 minutes ago

  @AskNationwide You are impossible to contact. I get knocked out of chat and don't get a call back. You have my instructions but haven't acted.

• 
  Diana Kimpton (@dianakimpton) reported 37 minutes ago

  @AskNationwide I’ve already called. That’s why I know there really is a problem. You aren’t doing anything to warn customers about it so I thought I’d do it myself.

• 
  Neve (@nevesunhappy) reported 39 minutes ago

  @AskNationwide app down? I cannot pay for anything from my phone, the app says my account does not exist ..

• 
  Small School RETIRED Teacher🙋🏻‍♂️ (@SmallSchool_KS2) reported 39 minutes ago

  @benjaminlfc @AskNationwide @ragrace1967 So your problem is..,?

• 
  Southbourne 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿🇫🇷 (@Southbourne101) reported 40 minutes ago

  @MichaelFra89678 @AskNationwide Just have a look on the website about qualifying current accounts. Honestly the hoops you have to jump through just to get £100.

• 
  Mark (@MARKAFN) reported 41 minutes ago

  @AskNationwide when a Fix rate bond has matured and if it is left to turn into an instant access maturity bond account can I then just add money to it and treat it like a normal savings account?

• 
  ESC Matt UK 🇬🇧 (@ESCMattUK) reported 46 minutes ago

  @AskNationwide I’ve been trying to move my money from my current account to my savings account for several days but the app keeps refusing to allow me to do it. Please help

• 
  𝐃𝐈𝐃𝐈 (@Elle2London) reported 46 minutes ago

  I bank with them and in the 9 years I’ve been with them I’ve never received one kobo from them. @AskNationwide you’ve broken our bond 💔😭

• 
  Johnboy Scott 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Johnboy014) reported 47 minutes ago

  @AskNationwide Thank you for the £100. A loyal customer 👍 Oops,not a loyal customer. At least the Ceo has a good bunch of 💷💷💷 🤔👏👏😡

• 
  The Official Salty 🥃 (@TheTipsyDram) reported 50 minutes ago

  @AskNationwide Tried all those and still same screen - was working perfectly yesterday

• 
  Lauren ☕🎶 (@DiamondDaysXO) reported 51 minutes ago

  @AskNationwide Hoping you can help me with this if APCOA refuse? It was on a debit card though.

• 
  Karen Fage (@kazzafage) reported 52 minutes ago

  @AskNationwide so just about to apply for a 0% cc from @Virgin only to find I can’t do that as you now own them! Another kick in the teeth for @AskNationwide customers & you’re supposed to be customer friendly! 😡

• 
  kathleen reid (@independencekat) reported 55 minutes ago

  @AskNationwide as much as I love daily puzzles, not so much with my banking app. App said I had to re install which I have done twice and again not able to move money or access chat or other services.

• 
  Steve Hammal (@hammal6474) reported 57 minutes ago

  @AskNationwide I will, thanks. The manager in question needs to be removed from any customer facing role if persecuting old and vulnerable people is what she classes as doing her job 🤬🤬🤬

• 
  Barry O'Neill (@BCJONeill) reported 58 minutes ago

  @AskNationwide Maybe you could just pass it on for me in true customer focused tradition Nathan?

• 
  Mark (@MorganMF9867) reported 60 minutes ago

  @AskNationwide 5 attempts to log in. 5 messages saying you're experiencing technical problems

• 
  Christopher Freeman (@cmdfreeman) reported 1 hour ago

  @AskNationwide @Mollylou1988 Similar problem. Money transfer to another bank says it’s worked but over 90 minutes later hasn’t arrived. Something definitely wrong.

• 
  All Mark (@MarkAll19523693) reported 1 hour ago

  @AskNationwide I make a regular payment every month to an existing payee. However today it is asking me to use a card reader. It never asks me to use a card reader for existing payee. I have never had a card reader. What is going on? Is this a temporary glitch?