Nationwide status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (29%)
• Website (26%)
• Mobile App (25%)
• Transactions (13%)
• Transfer (6%)
• Withdrawals (1%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Northampton, Newtownards, Poole, Glasgow, London, Eastbourne, Crawley, Derby, Weymouth, Greenock, Aldershot, Letchworth Garden City, Stafford, Manchester, and Liverpool.

City	Problem Type	Report Time
Northampton	Transactions	1 day ago
Newtownards	Login	5 days ago
Poole	Login	5 days ago
Glasgow	Website	6 days ago
London	Login	6 days ago
Eastbourne	Website	7 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Paul W (@PaulWoody69) reported 8 minutes ago

  @Powell_Property @TheAA_UK @AskNationwide Always book an MOT one calender month before it's due to expire then any issues can be sorted. Your MOT certificates will then overlap and keep the existing date. Exp 03/26 MOT 02/26 New Exp same as old 03/27

• 
  nesswozere (@Nesswozere) reported 18 minutes ago

  @DebiEvansMatron @AskNationwide Ya think they are bad the Halifax are the upmost bag of **** EVER if ya heard what they have done to my deceased brother my days it’s horrific

• 
  Wayne Robertson (@2024Wayne) reported 23 minutes ago

  @AskNationwide Your phone and web chat teams haven’t been very good in the past and it’s taken Tracy M to get things sorted last time o had issues that the web and phone teams didn’t sort !

• 
  Rachel small (@rachismall) reported 23 minutes ago

  @AskNationwide Why are you so mean to your customers? My dad is palliative but you won’t let me move? Because you lent too much to other houses, yet I’ve been a loyal customer, passed all affordability and have been with you many years - disgusting

• 
  Gemma Corfield (@Iloveholly) reported 24 minutes ago

  @AskNationwide Thank you for your help, I accidentally put the wrong pass number. I got in to my bank account

• 
  Ziad Roving-Reporter (@ZiRovinReporter) reported 27 minutes ago

  @AskNationwide Hi Nathan. I’ve already been complaining since Thursday and your fraud team never got back to me. I’m going tomorrow and because no one bothered to help me and no card I’m screwed! I’m extremely disappointed at you people! #askNationwide #NationwideBuildingSociety

• 
  Vivian Brickell (@TheOldDear) reported 29 minutes ago

  @AskNationwide are you having problems today March 2. Pension not in account - chap said it will be credited. When??

• 
  Wayne Robertson (@2024Wayne) reported 30 minutes ago

  @MartinSLewis @Zopa @AskNationwide Hi Martin, help required CAB no one available to help, complaints in with both Zopa and nationwide but they are both passing the buck. Zopa sent Nationwide money via Zap, the money was to an old nationwide account which is closed. I was told the

• 
  J Jones (@JJones87684337) reported 32 minutes ago

  @AskNationwide Your banking app is not working properly. People cannot log in.

• 
  Mind Crypto 🍥 (@MindCrypto_) reported 32 minutes ago

  @BeardyInvestor @AskNationwide This is ultimately an FCA overreach (Nationwide was fined £44M in Dec,25) which in-turn means; it's about protecting the bank's money from having to refund yours later. Over regulation and lack of autonomy for the customer. Annoying!

• 
  asma (@asmaabdv) reported 33 minutes ago

  @AskNationwide my father is having issue with the android version of the app it will not let him put his pass number in, it’s up to date and uninstalled and reinstalled and it’s still not letting him put in his pass number. What can we do to fix it?

• 
  Julie (@JulieMelvinator) reported 33 minutes ago

  @AskNationwide you chat help is an absolute joke!! You decided to block my payment to HMRC and I’ve now spent 45 mins trying to get in touch with them!! Why block my payment??

• 
  Cakecrumbs (@Cakecrumbs49) reported 34 minutes ago

  @AskNationwide Any news on when the St. Neots branch will be opening again? I have walked into town twice, last week (I think) and today, it was shut both times for maintenance. Your branches website says it is open!

• 
  name pending (@wozeruk) reported 35 minutes ago

  @AskNationwide I need some information my account was shut down due to somebody recalling the transaction the person in question was committing the fraud, not me and now I need to complain to the FOS but 1st I have to complain to the bank. I would like to start this process

• 
  karen mckenzie (@kazbabs75) reported 40 minutes ago

  @AskNationwide phoned customer service 3 times this afternoon spoke with 3 different advisors and got 3 different answers to the same problem. How do I know what the correct answer is (if any!)

• 
  Ryan Dunne (@ryandunne1999) reported 41 minutes ago

  @AskNationwide quick question — transaction push notifications in the app were shown as “coming soon” on your website months ago, but there’s no mention now. Has this been delayed or dropped? Would love an update.

• 
  MH (@MhMyxacc444) reported 42 minutes ago

  Started chat with @AskNationwide about missing card at 11.53. Still on it still not dealt with 🤡 as a new customer I’m having regrets. But they also won’t close it. Avoid them

• 
  Chris Murray (@CJM1871) reported 43 minutes ago

  @AskNationwide Are you having issues with your app? Trying to register my account on a new device but it keeps crashing

• 
  Susan Jarvis (@AttonSusan) reported 46 minutes ago

  @AskNationwide Is this a continuation of the technical issues being experienced all over the long Easter weekend? I have several accounts with Nationwide and have never been cancelled due to "the results of [your] final checks"! (Whatever they are...)

• 
  wendy darlin (@EsthAji) reported 47 minutes ago

  @AskNationwide Can someone help on Sundays?

• 
  Jagerman (@jagerman213) reported 48 minutes ago

  @AskNationwide I’ve opened a new account and sent money to this account from my old bank account. But I cannot transfer the money back to my original account which is a Lloyds account. It comes up with ‘we are experiencing a technical problem’.

• 
  JD🇬🇧 (@littlemissj74) reported 48 minutes ago

  @AskNationwide daughter had her phone stolen this evening. You have made it more stressful by fact she had downloaded app to ipad to freeze bank account but too much security means she can't access her money. Ipad also won't let her call your lost/stolen!

• 
  Katherine Stead ❤️🌈 💙 (@katherine_stead) reported 51 minutes ago

  @AskNationwide Yes, it says “we seem to be experiencing some technical problems”. I’ve tried a number of times to make a payment online and keep getting this. K

• 
  Robstar 🚀 (@roballport) reported 51 minutes ago

  @AskNationwide Your mobile app is great, your in branch customer service is spectacular. Your internet banking site however is awful, looking like it's from the early 2000's. Logging on to internet banking feels like I'm dealing with a different company🫤

• 
  Brian P Willmot (@BrianWillmot) reported 54 minutes ago

  @DebiEvansMatron @AskNationwide What has happened 🤔 (I haven't had any issues with them).

• 
  cni (@Claire11152715) reported 54 minutes ago

  @AskNationwide @wooshy90 It’s down look at all the reports !

• 
  Phil (@trollied) reported 54 minutes ago

  @Claire__McClean @AskNationwide You have a physical card with the number on. Apple Pay uses a completely different number that nobody has access to. You need to talk to the vendor that you did the transaction with & they will know how to refund you.

• 
  Bish_AvFc (@AvFc_0973) reported 60 minutes ago

  Genuinely never had a banking app as **** as @AskNationwide does it ever work?

• 
  Angels Ezra and JC 🐾🐾🐾🐾 (@kthreadgold113) reported 60 minutes ago

  @GuruGryff @AskNationwide Oh no, problem is finding a bank you don’t have to travel 15miles to visit the branch of 🫣

• 
  Charlie Muggins (@onemrmuggins) reported 1 hour ago

  @AskNationwide have made a complete hash of my mothers #powerofattorney No access to any funds over #easter Can’t wait for the members annual conference! #fireworks