Is Nationwide down?
Some problems detected
Users are reporting problems related to: website, login and mobile app.
Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 16: Problems at Nationwide
Nationwide is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Website (30%)
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Login (28%)
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Mobile App (27%)
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Transactions (10%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Hounslow, Derby, Sunderland, Chatham, City of London, Altrincham, Motherwell, Doncaster, Alloa, Ipswich, London, Normanton, Birmingham, Northampton and Swadlincote.
| City | Problem Type | Report Time |
|---|---|---|
 Hounslow |
Login | |
| Derby |
Login | |
| Sunderland |
Website | |
| Chatham |
Login | |
| City of London |
Mobile App | |
| City of London |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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ha
(@deadkitty) reported
@AskNationwide Hello, Is your website broken? I am trying to apply for a product and am being sent round in circles. It just makes me log in over and over again without letting me apply for the product.
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Julie Young
(@jules_young4) reported
@AskNationwide just wanted to give a shout out to your call centre staff and the staff in the Galashiels branch today for their help. Great customer service !
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Owen Jackson
(@ojxcksonnn) reported
@AskNationwide Thanks. Started a visa dispute over phone but needed to collect more evidence which i now have. Would it be easier to make my own on the website
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Kath Frodsham 💙
(@kathf19) reported
@AskNationwide The only way we can arrange the service we need is via phone, but we can’t get through on phone. Is this @AskNationwide way of not giving us our money?? Really not impressed
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NickRoyle
(@NickRoyle4) reported
@AskNationwide Please also feedback it would be nice if your bereavement team didn't hang up on customer calls and also be educated that the post doesn't take 5 working days.
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Anna M
(@JosiePixie) reported
@AskNationwide Surely there’s a team manager that’s willing to help? Surely someone cares about a customers house chain not falling through?
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Mary-Elizabeth
(@Mary_Harvey) reported
from
Margate, England
@AskNationwide Not used an ATM for many months. As someone clinically vulnerable it's something I avoid. I don't have Apple Pay either. Thank you Karen for your help.
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David Wooldridge
(@ThatDaveW) reported
from
Worcestershire, England
Wow! @AskNationwide your phone customer service is completely unacceptable.
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Nikki
(@Nik_niks666) reported
@AskNationwide are you changing your Visa cards to Mastercards anytime soon and is there a service that if I join would change all my Direct Debits easily?
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Nikki
(@Nik_niks666) reported
@AskNationwide Ok fabulous thank you! I’ve seen Santander having nothing but problems with their new Mastercards and honestly I don’t carry cash and use my card a lot so being stuck without cash and a not working card isn’t my idea of fun!
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millernium
(@millerniumtwit) reported
@AskNationwide Thank you for the scripted response, but clearly you didn't get the broader point being made. If you can comment on this surely @AskNationwide can comment on how customers & public at large are being disadvantaged? (Not dissinng Nationwide. I've been a customer for decades).
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Kath Frodsham 💙
(@kathf19) reported
@AskNationwide I have sent a DM , hoping someone can actually help get this resolved!
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James Hirst
(@jimaah) reported
@AskNationwide How I pay my NW credit card from another bank? Account details on your website didn't work
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MGhost
(@MGhostgo) reported
@AskNationwide I have already tried this and the problem persists
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CJ
(@JonesTheSteam72) reported
@AskNationwide Your current account switch website is broken, not progressing from the eligibility page, two PCs, same issue
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dawn dumbrill
(@DumbrillDawn) reported
@AskNationwide It’s been working fine until today though??
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Jennie!
(@kindcarer) reported
@AskNationwide Hi is there an issue with accounts today? As in shop and unable to transfer money from@my savings account?
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Mary-Elizabeth
(@Mary_Harvey) reported
from
Margate, England
@AskNationwide I can rephrase, Karen. My card was blocked because you suspected a breach in security; I now have to wait 5 working days for a new one. I have no means of paying for anything. Do you always leave customers high and dry so readily? #Nationwide
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Eleanor Not My PM Do you know what Pacing means?
(@albaugh_er) reported
Well don’t try to use the Nationwide switch service. Emails that their own guidance says are spam, no accountability, hours on the phone and after 13 days still no switch. IT terrible, communication abysmal. Worse than useless. @AskNationwide
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Eleanor Not My PM Do you know what Pacing means?
(@albaugh_er) reported
@AskNationwide We have spent hours going through security. The card in question is being used and yet you claim not in use. Also our bank claim no switch request recieved and no issue with any cards. Your systems are in a mess.
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Eleanor Not My PM Do you know what Pacing means?
(@albaugh_er) reported
@AskNationwide We are on the phone again, second super lengthy call today. Why when I already have an account and I recommended that we switch everything to you is this service so terrible? You have today said you are rejecting the switch for a weird reason.
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Mary-Elizabeth
(@Mary_Harvey) reported
from
Margate, England
@AskNationwide I can rephrase. My card was blocked because you suspected a breach in security; I now have to wait 5 working days for a new one. I have no means of paying for anything. Do you always leave customers high and dry so readily?
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Owen Jackson
(@ojxcksonnn) reported
@AskNationwide would it also be possible to pass me through to the person i called on 0345 730 2011. i don’t know if this was normal customer service or visa dispute team
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David Keers
(@KEERS25) reported
@AskNationwide Hey, me again 👋🏻 I am unfortunately still getting the same issue 😞
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Vicky Riley
(@mobius_miss) reported
We had our @AskNationwide complaint upheld, and then our morrgage offer finally came through. A reduced purchase price has now resulted in the original error repeating itself. 6 phone calls, many "escalations" 5 days later we're no further on. Avoid Nationwide mortgages like C-19
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Anna M
(@JosiePixie) reported
@AskNationwide Yes it’s a mortgage application. They don’t give updates. They just ask for more info then reset SLA clock to 5 days. They wait another 5 days then ask for more info and reset SLA clock again. The latest SLA clock reset is for an IT fault! Nobody willing to help there?
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Anna M
(@JosiePixie) reported
@AskNationwide completely holding up my house chain, putting me under so much unnecessary stress. Absolutely no compassion from your advisors on the phone about it. Shocking customer service. I thought you were supposed to be the helpful bank for the people
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ha
(@deadkitty) reported
@AskNationwide Hiya, So i have tried on my phone through safari, and on my computer using both safari and chrome. I have tried whilst logged in and out!! I think there is an issue with the website.
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Matt Hills
(@moghills) reported
@AskNationwide My debit card had stopped working online today. I tried to call to fix it, but got a message that the line is closed. Is there a number to contact for help with this? Thanks!
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Todd Beviiss
(@OnYaTodd32) reported
I have @AskNationwide and @monzo linked! Great companies and never a problem with either #VibeMe 💸 😝