Nationwide down? Current status and problems

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (30%)
• Mobile App (27%)
• Website (25%)
• Transactions (11%)
• Transfer (6%)
• Withdrawals (2%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Sheffield, Ross on Wye, Manchester, Milton Keynes, London, Liverpool, City of London, Glasgow, Eastbourne, Letchworth Garden City, Kettering, Edinburgh, Horsham, Maidenhead, and Croydon.

City	Problem Type	Report Time
Sheffield	Website	14 hours ago
Ross on Wye	Login	20 hours ago
Manchester	Website	20 hours ago
Milton Keynes	Login	2 days ago
London	Website	2 days ago
Liverpool	Login	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ellie ♡ (@ketballs) reported 8 minutes ago

  @AskNationwide Is FlexBasic mobile banking down?

• 
  Dr_M_Hush (@DrMHush1) reported 15 minutes ago

  So whilst I would award @AskNationwide a well deserved 0/10 for both banking and customer service, please will you pass on that Laura at the Peebles branch is absolutely wonderful and frankly you don’t deserve her.

• 
  ester83 (@Ester_Laura83) reported 17 minutes ago

  @AskNationwide the app froze while making a payment after I’d entered the code from my card reader and clicked confirm. Can I be certain that the payment didn’t go through if it’s not showing on my transactions or could it be pending? It’s for a service so don’t want to pay twice

• 
  Cathusmax😷🦕🐸🦚🦄🦮🧜‍♀️🕷️ (@cathusmax) reported 19 minutes ago

  @AskNationwide Not a DM issue Danielle. Transparency and accountability.

• 
  Saran (@__Saran__) reported 20 minutes ago

  @AskNationwide Thanks, Pauline. Unfortunately, I don’t have an access code or any way of getting one.

• 
  Snowcatt🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Snowcatt) reported 23 minutes ago

  @AskNationwide Hi Scott. I can view in chat box window but it is small and not the same as being able to view a secure msg like I used to be able to do. The chat box option is slow to get to the right place and/or human. Might be better for NW but poor service for customer!

• 
  MayhemMakes 🙂🌸 (@candacecambden) reported 24 minutes ago

  @AskNationwide Online banking not working today?

• 
  Gill Hannah (@Gixxergal) reported 26 minutes ago

  @AskNationwide This is the hurdle we are at ** we are sorry, some of your accounts may not be available right now , we are working on getting back to normal asap ***** she only has two accounts . Savings and current and needs cash here …

• 
  Gill Hannah (@Gixxergal) reported 28 minutes ago

  @AskNationwide Thanks . For help . We have the app on her phone now. But. Cannot understand how to transfer some money from her savings to Current acc., so that she can withdraw some cash from atm here in Thailand

• 
  SHANE 🇺🇦 #StrictlyComeDancing #Strictly (@SHANEOfficial_) reported 28 minutes ago

  @AskNationwide Hi, does your recruitment Twitter account still provide support between 9-5 Monday-Friday? :)

• 
  Dickie Coxhead (@dickiecoxhead) reported 29 minutes ago

  @AskNationwide I have just been cut off from my 6th attempt at contacting you on the intl +44 … 67 89 number. I cannot login either as my card has expired & your site is having difficulties. I need you to contact me here in Aus as I need funds from my account asap

• 
  TheGreatKoppite (@TKoppite) reported 31 minutes ago

  @AskNationwide You have not responded to my DM. Forget it. I don't expect any help from you as we haven't ever gotten help and never will. Try taking my home. If you think you are getting away with this, think again. You don't help anyone but the rich. You are making me more and more ill.

• 
  paul stephens (@paulste70849339) reported 31 minutes ago

  @AskNationwide @McDonaldsUK Is the Flexbasic included in the list of accounts that have the cashback? Hopefully so as these accounts are usually used by those with low income and would be more grateful of an extra £10 to help them out.

• 
  TheGreatKoppite (@TKoppite) reported 35 minutes ago

  @AskNationwide Already did. A reply might help.

• 
  Katie Neave (@neave_katie) reported 36 minutes ago

  @AskNationwide hi how can I find my customer number on the app?

• 
  Snowcatt🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Snowcatt) reported 37 minutes ago

  @AskNationwide Tks for your quick response. I have to disagree that is quicker. Not for the user. And does not allow for clear & concise explanation of the problem. Do not understand how is quicker. Also not obv that a reply has been sent via bot.

• 
  Jax (@jackie891) reported 37 minutes ago

  @AskNationwide Ha that’s a joke! Been in the phone with an adviser for 34 mins who has no clue what she is talking about keeps saying I list my card which is not the case at all! Horrible service

• 
  Emily Haworth (@Emhaworth92) reported 40 minutes ago

  @AskNationwide not received my BACS wage yet… what’s the issue??

• 
  TheGreatKoppite (@TKoppite) reported 42 minutes ago

  @AskNationwide @MelissaByJovi I tried using your chat. It's a complete joke. I had only written a few words when I had some bully telling me to hurry up and did I want to continue or not. Not good for complex issues.

• 
  Happy hoof (@Happyhoof7) reported 42 minutes ago

  @AskNationwide good morning. Just need a bit of help. I closed my account with you and the switch was completed yesterday however, I was refunded £18.90 by a company called @AlwaysPersonal yesterday morning. Please advise. My new account is with @NatWest_Help

• 
  Miss B... Keystone (@MsSmileyBBT) reported 43 minutes ago

  @AskNationwide I have been unable to access my online banking for nearly 2 weeks now. I have not been able to use my account effectively I need someone to contact me about this.

• 
  Snowcatt🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Snowcatt) reported 44 minutes ago

  @AskNationwide If I have a query I do not want to use the Chatbot to get access to a human. I used to be able to compose a secure message but this seems to have disappeared. The replacement is most unsatsifactory.

• 
  The-Fat:Controller 🏁🛡😀🟥🦕🥩 🗽 (@itsjillgardner) reported 52 minutes ago

  @AskNationwide I have an idea. Why not help local businesses, and the environment, by incentivising your customers to shop locally and to use cash. Surely we are all about 'saving the planet' these days? Not sure how shopping at automated corporate supermarkets helps any of us in the long run.

• 
  SHEILA BROWN (@sheilabrownowl) reported 54 minutes ago

  @AskNationwide I can’t find how to set up a direct debit in the mobile app. Can you help please?

• 
  monkeytennis (@sfmmonkeytennis) reported 55 minutes ago

  @AskNationwide @McDonaldsUK So how come your not stopping people buy poison food ? Your very concerned about us buying #Bitcoin  ,to the extent your restricting our ability to do so but your evangelising about your customers eating utter garbage..........

• 
  The-Fat:Controller 🏁🛡😀🟥🦕🥩 🗽 (@itsjillgardner) reported 57 minutes ago

  Dear @AskNationwide Why are you incentivising your customers to use a bank card with their shopping. I am a loyal Nationwide customer of nearly 30 years. I prefer to use cash for many reasons. Do I get any rewards for withdrawing cash from your counters? #CashIsKing

• 
  user (@user96014341) reported 57 minutes ago

  @AskNationwide Is the Nationwide Online Banking App down? When i try and open it it says that there is a problem

• 
  TheGreatKoppite (@TKoppite) reported 57 minutes ago

  @AskNationwide No I am not OK. You are taking me to Court despite being aware of our situation and despite the issues we have explained to you and despite the fact we are paying what was discussed. No help from anyone. Mental illness is a human rights issue as is disability but you put you

• 
  user (@user96014341) reported 58 minutes ago

  @AskNationwide Does this mean that there is a problem with my bank?

• 
  Gill Hannah (@Gixxergal) reported 1 hour ago

  @AskNationwide Yup but then a white message box comes up. Saying their an issue . We assume your end ?