Nationwide status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (46%)
• Website (26%)
• Mobile App (18%)
• Transactions (8%)
• Transfer (2%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: London, Croydon, Telford, Tavistock, Basildon, Orpington, Dorking, Mitcham, Derby, Derry, Nottingham, St Helens, Glasgow, Swansea, and Portsmouth.

City	Problem Type	Report Time
London	Mobile App	3 days ago
Croydon	Login	4 days ago
Telford	Website	6 days ago
Tavistock	Transactions	6 days ago
Basildon	Mobile App	6 days ago
Orpington	Mobile App	6 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  steve WBA (@WbaSteve) reported 3 minutes ago

  @AskNationwide My debit card was cancelled (not by me) and ordered a new one this Monday My card still hasn’t arrived and now my apple pay isn’t working!! Where’s my debit card ?

• 
  Chelle (@ChelleChipato) reported 4 minutes ago

  @sadietrent_92 @AskNationwide Incorrect. He did open his bank accouny through the main branch, he had all the required documentation which was confirmed. Issue is why the first branch were gatekeeping when the other branch confirmed that what they had asked for was completely unnecessary

• 
  B (@scriptwren) reported 5 minutes ago

  @yawizzy @ChelleChipato @AskNationwide Sometimes these days it’s the best way to get proper customer service, that’s why. Why are you trying to police social media like this? Clearly they have exhausted face to face possibilities. What happened to decent customer service and a bit of empathy?

• 
  Sophiebell24x (@sophiebell24x) reported 12 minutes ago

  @AskNationwide is the banking app down for maintenance? If so what’s the quickest way to make a transfer

• 
  Yaw Asante (@yawizzy) reported 17 minutes ago

  @ChelleChipato @AskNationwide Go talk to the manager at the bank not here. Not everything is for social media and public consumption. The bank will probably DM you and ask to do same. What happened to offline problem solving?

• 
  Christopher Freeman (@cmdfreeman) reported 17 minutes ago

  @AskNationwide Are you absolutely sure all your systems are working perfectly? I’ve been waiting over 90 minutes for a simple bank transfer…..

• 
  Scunner Campbell🏴󠁧󠁢󠁳󠁣󠁴󠁿💙🇺🇦 (@Turbo_GSXR11) reported 18 minutes ago

  @AskNationwide Still no card. Superb customer care. Not.

• 
  Carl Lamb 🐑 (@carllamby2010) reported 19 minutes ago

  @AskNationwide Still not working payments not going through

• 
  Rhys Foran (@rhysforan) reported 22 minutes ago

  @AskNationwide I can’t get access to my mortgage statement. Your app and website deny knowledge of me, yet you take a grand a month out of my bank account… please can someone help

• 
  Septic Skeptic Fella Русский мир иди на хуй! (@dunfishin4) reported 23 minutes ago

  @AskNationwide Infuriatingly, this was the same automated service that I had called previously and told me to use the app to dispute the payment. Talk about going round in circles 🤬. Meanwhile an insurance company has taken £100s from my account

• 
  REALLY SCARY GUY📎 (@fucking_scary) reported 24 minutes ago

  @AskNationwide Can’t log into my mobile account since I got a new phone, called one of your guys like a month ago & he said I’d get a new passnumber in the post which never arrived. Now when I try to call, the ai doesn’t understand the problem & eventually puts me on hold just to be hung up on

• 
  Johnboy Scott 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Johnboy014) reported 27 minutes ago

  @AskNationwide Thank you for the £100. A loyal customer 👍 Oops,not a loyal customer. At least the Ceo has a good bunch of 💷💷💷 🤔👏👏😡

• 
  John Rogers (@TerminallyChimp) reported 28 minutes ago

  @AskNationwide I can’t amend any standing orders, hasn’t been working for days. Just errors, “something has gone wrong”. I can amend, change or add any standing orders. Pretty basic stuff, frustrating.

• 
  BigFatLion (@BigFatLion) reported 30 minutes ago

  @AskNationwide @SteveB2706 Terrible website now on a laptop. Only thing that saves it is the old version. Fully prepared to take you to the ombudsman for making banking inaccessible to dyslexics.

• 
  Septic Skeptic Fella Русский мир иди на хуй! (@dunfishin4) reported 30 minutes ago

  @AskNationwide Unfortunately there are very few ways to talk with you when an issue arises. Like when an insurance company helps itself to £100s from my bank account because they took a renewal payment a week before the renewal date whilst I was in the process of trying to cancel my renewal.

• 
  james (@jimbo271960) reported 33 minutes ago

  @MichaelFra89678 @duffers0000 @AskNationwide Current account saving account and a mortgage if you have one these you should get it but theres always T&C's i did have one but they closed it down bastards lol

• 
  Agent_M (@TheColonel_83) reported 38 minutes ago

  @AskNationwide my account is showing ‘unable to load’ but the service status is saying everything is fine? Can you advise what could be the problem? Thanks 🙏

• 
  shite hawk (@warwick3090) reported 41 minutes ago

  My Mum passed away at the end of last month and trying to sort her financial affairs. I thought I'd closed her Bank account with @AskNationwide on the 9th July and was told I should hear from them in ten working days but heard nothing. 1/2

• 
  Aston Lord of Who 🦁 (@AstonoftheLord) reported 42 minutes ago

  @MichaelFra89678 @SkhTrains @AskNationwide Then maybe save some money like the rest of us and you will get a little bit of help. If you can’t save £100 by your age then you are not making good financial decisions.

• 
  Miguel Santos (@migsantox) reported 43 minutes ago

  @billyrjnaismith @AskNationwide actual humans in physical buildings solving account issues is wild. i usually just spend my time screaming at discord mods

• 
  Jacko 💙 (@1066jacko) reported 44 minutes ago

  @AskNationwide Hi Nathan, the only issue I have is that we didn’t receive any more texts as it says in the message?

• 
  Firetrapdiva (@ItsOnlyStubbsy) reported 44 minutes ago

  @AskNationwide That'd be great if you didn't delete people's accounts from the app & tell them to go in branch if they want money, but they're housebound & calling up gets you passed from department to department with no actual solution. We'll be moving banks as soon as this issue is resolved

• 
  Dubs (@DubtricksGaming) reported 44 minutes ago

  Im going back to @AskNationwide @LloydsBank is terrible now

• 
  Funky Hippo (@funkypottomus) reported 46 minutes ago

  Dear @AskNationwide and @BreckCouncil you’ve now held £2k pending from my account for over a week, £1k needs refunding as u took it in error , but neither of u will refund it until the payment comes off pending, to which you say “how long is a piece of string” #givememymoneyback

• 
  Glen Smith (@Glenthecarp) reported 49 minutes ago

  Trying to open a Flex Current account online, but getting an error message that says the problem is your end. Are you aware of this? @AskNationwide

• 
  Rep74NL (@JohnnyRep74) reported 51 minutes ago

  @AskNationwide I recently transferred over to Nationwide . Have had nothing but problems with paying ours since . Have called hekpdesk numerous times to be fobbed off with excuse after excuse usually after waiting 30 minutes in a queue . Wish I had not bothered transferring

• 
  Peter McDermott💙 (@PeterMc_Dermott) reported 51 minutes ago

  @AskNationwide Had to find another way round getting to talk to someone. Poor service re bereavement

• 
  Bluemailer (@bigbluemailer) reported 53 minutes ago

  @AskNationwide @RLHobs I agree with this.The app is awful and I have reported it several times, nobody takes a blind bit of notice. The IT people at Nationwide are useless.

• 
  Nick Clitheroe (@NickClitheroe) reported 56 minutes ago

  Hey @AskNationwide, your AI bot for customer service phone calls is dreadful. Get rid of it and just let us ring straight through to a human being please!

• 
  Clare24/7 (@BirdieBums) reported 59 minutes ago

  @ChelleChipato @AskNationwide Very poor. He should have closed down his existing account, withdrawn funds and opened an account with a completely different bank followed by a letter to the complaints department.