Is Nationwide down?
Some problems detected
Users are reporting problems related to: mobile app, website and login.
Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 26: Problems at Nationwide
Nationwide is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (35%)
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Website (27%)
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Login (20%)
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Transactions (13%)
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Withdrawals (4%)
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Transfer (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Luton, Rochdale, Dunstable, Fulham, Hove, Cambridge, Milton Keynes, Slough, Worcester, London, Southampton, City of London, Walsall, Dunfermline and Oswestry.
| City | Problem Type | Report Time |
|---|---|---|
 Luton |
Mobile App | |
| Rochdale |
Mobile App | |
| Dunstable |
Mobile App | |
| Fulham |
Login | |
| Hove |
Website | |
| Cambridge |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Jessica Miller
(@Jessica95003746) reported
@StevenSearle92 @AskNationwide I was recommended to @AntiTrafico_DF they were able to successfully regain access back to my hacked account. They even work on banned, locked accounts. I recommend them✅
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Clare Muir
(@clareemuir) reported
@AskNationwide Hi Jamie, I really appreciate you responding to me and hope you and the rest of the team get a restful Christmas break after what must have been a difficult few days. It might be useful idc to inform customers what the issue was and measures taken to stop a repeat in future?
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Cara Willams
(@CaraWilliams09) reported
@AskNationwide is anyone else still having issues with faster payments? Payments are normally instant still not showing after 40 Min!
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Steve Searle
(@StevenSearle92) reported
@AskNationwide hi I have transferred some money from my account to my other bank account and the payment seems to have vanished… Any help?
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Cara Willams
(@CaraWilliams09) reported
@AskNationwide It is still not working 30 mins ago I transferred to Barclays still not there
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Kirsty
(@KMayle91) reported
@AskNationwide my payments are down again 🙄 sent 2 over an hour ago and the recipients haven't received them again !
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Dan
(@DannyBoiBlu) reported
@AskNationwide They already blocked me and kept the item but thank you so much for your “inconvenient tech issue” right before Christmas x
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matthew allen
(@mattyallen1912) reported
@AskNationwide I have just been to 2 cash machines and can’t get any money out ? Help
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Will
(@tubiesuk) reported
@AskNationwide It’s just not good enough. There was barely any communication. Took hours and hours for the payment to come through. Missed my online food shopping slot because my payment services weren’t working. Appreciate we all have issues, but being a bank is an essential service
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Kirsty
(@KMayle91) reported
@AskNationwide Thanks for the copy and paste response 👏 if you took time to read you will see not all customers services are working normally 🤠
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Garry Martin
(@GarryMartin) reported
@AskNationwide Why do I keep being asked for verification with a card reader for people I've previously paid? Is that a glitch or a new thing I should expect in the future?
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CD
(@_Rufc) reported
@AskNationwide I cannot do a transfer credit card to my NW credit card account since Friday last week just say technical error. Spoke to you today on the phone they said go into a bank they can do it..so your system is still down??
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Mick Rowe
(@cancermick) reported
@AskNationwide trying to pay into my sons Nationwide account at 3pm, still not working!
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Ilyas Shaikh
(@iamshaky) reported
@AskNationwide - I am due to be paid tomorrow - will this be a issue still?
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GG
(@prettyclapped) reported
@AskNationwide I’ve sent money and it’s not been received on the other end. Is your payment system down again?
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Autumn
(@autumn_bronya) reported
@AskNationwide After hearing the issue was resolved, I made a transfer to another account only to have not received the money. Is this issue really resolved and when will the money be received?!
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Tom Lewis
(@tomlewis101) reported
@AskNationwide Problems are occuring again. Transferred into my account and from a 3rd party, still not showing. This is happening with other people right now too. Sort your selves out because this is an absolute disgrace.
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Ryan Strachan
(@RyanStrachan11) reported
@AskNationwide your payments issue hasn’t been resolved. It is still not working.
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Dando
(@Deankid) reported
@ihopebriansdead @AskNationwide Nothing stopping card payments or cash withdrawals so access to your money is unaffected😙
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Mark
(@mark__b1) reported
@AskNationwide Bullshit. You're not sorry for inconveniencing your customers at all. You told me today that you'll block my card whenever you feel like it, you've no obligation to inform me & you couldn't care less if I'm left stranded. You're a joke - I'm an ex customer. #customerexperience
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Tom
(@tomwattsuk) reported
@AskNationwide Thanks for the reply - yes it appears it got declined likely during the outage, appreciate the response however. Issue not rectifyed :)
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Jason Youngman
(@leeds1988) reported
@AskNationwide are you still having problems with payments that were made Wednesday morning ? I'm still waiting for a lump sum to be cleared to my bank that was made today
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GEORGINA BARBER
(@GeorginaBarber) reported
@AskNationwide second day in a row nothing is working.. really not impressed.
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Matt Silver
(@cornishsilver) reported
from
St. Ives, England
@AskNationwide hi trying to pay a payment via the app and it’s not working as it doesn’t recognise monetary amounts? Saying it’s invalid. Trying to pay a builder before Christmas!
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lou 😁
(@_lou_1888_liv) reported
@AskNationwide And that is fantastic it’s working but the fact some people went nearly 24hrs with this situation is not good and then to have very little communication from anyone over it again not okay. I presume everyone affected will be compensated for this?
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Kunle Odebunmi
(@odebunmi_kunle) reported
@AskNationwide Hi, I have an Help to buy account. Please how do I find and my sort code and account number. How do I pay online into the ISA account
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Fee
(@FionaRe_) reported
@AskNationwide It isn’t working fine though is it!
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tallchris99
(@tallchris99) reported
@AskNationwide I had to get the company that sent a payment to do a manual payment, IE had to resend the payment. This after endless tweets from Nationwide that payments did not have to be resent. Awful customer service from Nationwide. No answer to any tweeted question either.
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Mooey
(@minimooey) reported
@AskNationwide I've got a problem and need some help
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Rachel bellos
(@rachel_bellos) reported
@AskNationwide @AdamLor96632322 Really... Well can someone call me from the fraud team then to fix my problems! Been waiting hours and now your phone lines are closed