Nationwide status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (44%)
• Website (27%)
• Mobile App (17%)
• Transactions (9%)
• Transfer (2%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: London, Croydon, Telford, Tavistock, Basildon, Orpington, Dorking, Mitcham, Derby, Derry, Nottingham, St Helens, Glasgow, Swansea, and Portsmouth.

City	Problem Type	Report Time
London	Mobile App	11 days ago
Croydon	Login	12 days ago
Telford	Website	14 days ago
Tavistock	Transactions	14 days ago
Basildon	Mobile App	14 days ago
Orpington	Mobile App	14 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bryce Lawrence (@ScrumMachine) reported 8 minutes ago

  @AskNationwide @NevadaBHillon Never had a problem with NW internet banking wherever I am in the world! Been a customer for 30 years

• 
  Jason Crane (@1975crane) reported 8 minutes ago

  @AskNationwide absolute disgraceful customer service - holiday over on day one because of archaic system Keep your fairer sharer payment, means nothing, nothing at all

• 
  Clare24/7 (@BirdieBums) reported 10 minutes ago

  @ChelleChipato @AskNationwide Very poor. He should have closed down his existing account, withdrawn funds and opened an account with a completely different bank followed by a letter to the complaints department.

• 
  Jonny Curran (@Joni_marling) reported 11 minutes ago

  @AskNationwide They definitely aren’t, wife’s account and daughters both having same issue, balances not updating or reflecting money paid in. It updated a few minutes ago and then has reverted to yesterday’s balance. Just tagged you for awareness as may wish to feed in.

• 
  B (@scriptwren) reported 11 minutes ago

  @yawizzy @ChelleChipato @AskNationwide Sometimes these days it’s the best way to get proper customer service, that’s why. Why are you trying to police social media like this? Clearly they have exhausted face to face possibilities. What happened to decent customer service and a bit of empathy?

• 
  Thom (@ThomasAllison5) reported 19 minutes ago

  @AskNationwide my banking app is down, is this a wider uk issue?

• 
  Danny Hughes (@dannyjames2913) reported 20 minutes ago

  Hi i switched over to u on the 24th August and my direct debits have not been transferred over and ive got bills to pay which will now be late can u help @AskNationwide

• 
  Donnachadh McCarthy (@DonnachadhMc) reported 21 minutes ago

  Bugger. Here we go again. Why are even @AskNationwide screwing their existing home insurance customers? Just got told I have a FORTY % increase in my premium for next year!! The @CooperativeBank did the same to me when I was a long time customer.

• 
  Southbourne 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿🇫🇷 (@Southbourne101) reported 21 minutes ago

  @MichaelFra89678 @AskNationwide Just have a look on the website about qualifying current accounts. Honestly the hoops you have to jump through just to get £100.

• 
  Jack Rtd. 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇮🇨 (@jacks_almanac) reported 22 minutes ago

  @somersetlevel @HalifaxBank They have useless customer service. Dumped them years back and shifted to @AskNationwide and never regretted it.

• 
  Martin Hepworth (@maxsec) reported 30 minutes ago

  @barneyc @AskNationwide Because egress etc all suck , hard to use , slow down aunt mable's ability to get at stuff UX mainly

• 
  Philip Sirr (@PhilSirr) reported 32 minutes ago

  @AskNationwide what was the criteria for a customer getting the £100 bonus ? i have a savings account a current account and a mortgage

• 
  Alex Birch (@alexbirch1992) reported 33 minutes ago

  @AskNationwide @steph_wass Can confirm there is an issue - no pending payments from today and problems getting into the app

• 
  Amy Marie 🤍🖤 (@Missamypacey_93) reported 37 minutes ago

  @Paulaj1984 @AskNationwide It was my friend bank that was down . I had a panic as i seen it leave mine

• 
  Small School RETIRED Teacher🙋🏻‍♂️ (@SmallSchool_KS2) reported 38 minutes ago

  @benjaminlfc @AskNationwide @ragrace1967 So your problem is..,?

• 
  Rhys Foran (@rhysforan) reported 38 minutes ago

  @AskNationwide I can’t get access to my mortgage statement. Your app and website deny knowledge of me, yet you take a grand a month out of my bank account… please can someone help

• 
  Diane Lidster (@DianeFirestoker) reported 40 minutes ago

  Agree, car parking is a great example.All car parks should have option of paying with cash & Apps especially when no phone service! Banks closing down in towns & no replacement bank hubs as promised! If you are over 70 no one cares about you. Thank goodness for @AskNationwide

• 
  steve WBA (@WbaSteve) reported 41 minutes ago

  @AskNationwide My debit card was cancelled (not by me) and ordered a new one this Monday My card still hasn’t arrived and now my apple pay isn’t working!! Where’s my debit card ?

• 
  Mary (@maryphillips22) reported 41 minutes ago

  @AskNationwide any updates? Can’t get through to telephone banking as you have a 50 minute wait time!! Your website says internet banking is working so why can’t I log in?

• 
  johnny (@johnny_0789) reported 43 minutes ago

  @AskNationwide your service is ridiculous. Called twice and agent called Chelsea dropped the call on me and was rude

• 
  Mary (@maryphillips22) reported 45 minutes ago

  @AskNationwide It is still happening, I can’t log in

• 
  Tracy (@Tracy52468806) reported 45 minutes ago

  @AskNationwide I know! That’s what usually happens! Today it was insisting I use a card reader or I should order one! I didn’t have it with me!! Yet another system glitch?

• 
  Septic Skeptic Fella Русский мир иди на хуй! (@dunfishin4) reported 46 minutes ago

  @AskNationwide Unfortunately there are very few ways to talk with you when an issue arises. Like when an insurance company helps itself to £100s from my bank account because they took a renewal payment a week before the renewal date whilst I was in the process of trying to cancel my renewal.

• 
  Liz Reason (@lizreason) reported 51 minutes ago

  @AskNationwide I received an email about voting but it was empty. I would like it sent again successfully. I also want to know that I can vote for the customer representative

• 
  Scunner Campbell🏴󠁧󠁢󠁳󠁣󠁴󠁿💙🇺🇦 (@Turbo_GSXR11) reported 51 minutes ago

  @AskNationwide Still no card. Superb customer care. Not.

• 
  D (@BFJD32) reported 54 minutes ago

  Is there a problem with standing orders as there should have been some leave my account today but nothing has @AskNationwide

• 
  Jonathan (@jayIFA) reported 55 minutes ago

  @MichaelFra89678 @AskNationwide A mortgage holder is a more profitable customer for them. They are rewarding “good” customers. It’s quite simple really.

• 
  Carl Lamb 🐑 (@carllamby2010) reported 58 minutes ago

  @AskNationwide Still not working payments not going through

• 
  Becky (@RLHobs) reported 59 minutes ago

  You are a great bank, but your app is awful. Constantly crashing. Please sort @AskNationwide

• 
  Peter Fowler (@PeterGRFowler) reported 59 minutes ago

  @26Left @AskNationwide 1/2 James, commiserations of he result - I guess it wasn't a surprise. Looking at last year's AGM votes, it truck me that less than 10% of members voted and most of these went with the block vote. Combining votes for, against and withheld, the highest a candidate obtained was