Nationwide status: access issues and outage reports
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Full Outage Map
Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
- Login (45%)
- Website (26%)
- Mobile App (17%)
- Transactions (10%)
- Transfer (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: London, Northampton, Croydon, Telford, Tavistock, Basildon, Orpington, Dorking, Mitcham, Derby, Derry, Nottingham, St Helens, Glasgow, and Swansea.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Mobile App | 14 hours ago |
|
Northampton
|
Transactions | 2 days ago |
|
London
|
Mobile App | 17 days ago |
|
Croydon
|
Login | 18 days ago |
|
Telford
|
Website | 20 days ago |
|
Tavistock
|
Transactions | 20 days ago |
Full Outage Map
Community Discussion
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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SMV (@MissSmallVoice) reported@AskNationwide Thanks for your message. The web site was fine as it was - nice & compact & easy to use. Unless 100s of customers asked for the same changes, don't see why you make things worse.
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Danny Hughes (@dannyjames2913) reportedHi i switched over to u on the 24th August and my direct debits have not been transferred over and ive got bills to pay which will now be late can u help @AskNationwide
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Shaz (@shezRommy) reportedHi is there a know issue with pending transactions not showing on the banking app beem 24hrs and i cannot see it on my app @AskNationwide
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Jon B (@ozzybn1989) reported@AskNationwide We’ve instructed the Halifax to cancel the switch as the experience we’ve had with Nationwide over the last 10 days has been very stressful for her. She has dementia and it seems N’wide can’t offer support to someone with her needs. Thanks anyway.
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X_eON (@X_eON) reported@AskNationwide Hello don't know if i'm being stupid or ? but i'm trying up online access and have a been sent a passnumber by post but there is nowhere to put it? there is no mobile or email attached to my account so can't proceed? what use is the point of passnumber by post?
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Chelle (@ChelleChipato) reported@AskNationwide also wanted an official letter from the university to confirm his acceptance because the UCAS codes he has received were insufficient (I kid you not). Also note that none of this is on their own website, this woman was just gate keeping and making stuff up 3/5
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Johnboy Scott 🏴🏴 (@Johnboy014) reported@AskNationwide SHOCKING customer service 😡😡😡😡😡😡
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𝓓𝓪𝓿𝓲𝓭 🌊 (@DavidJC9930) reported@AskNationwide hi i haven’t been able to see outgoings transactions in app, i assume since midnight, service say it’s ok so is the app just being glitchy?
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Jonny Curran (@Joni_marling) reported@AskNationwide They definitely aren’t, wife’s account and daughters both having same issue, balances not updating or reflecting money paid in. It updated a few minutes ago and then has reverted to yesterday’s balance. Just tagged you for awareness as may wish to feed in.
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Small School RETIRED Teacher🙋🏻♂️ (@SmallSchool_KS2) reported@benjaminlfc @AskNationwide @ragrace1967 So your problem is..,?
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JT ☄️ (@joshysaysstuff) reportedHi @AskNationwide I’ve been on the phone for over half an hour on two separate occasions today and not been able to get through to speak to somebody about an URGENT charge coming out of my bank that I need to contest? Please can anybody help???
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Mr Ransley (@Yellowtillidie) reported@AskNationwide You got this issue again today?
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Alex Birch (@alexbirch1992) reported@AskNationwide @steph_wass Can confirm there is an issue - no pending payments from today and problems getting into the app
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Joshua Pearson (@JoshPearson88) reported@geordiegirlx @AskNationwide I think there was qualifying criteria. Have a look on their website so next time you get it!
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Julie Carr (@mrscarrj) reported@ChelleChipato @AskNationwide Son had a similar experience with @AskNationwide Had been a customer since age 11, had correspondence from them asking for ID when he was 19. All he had was driving licence so they said he would lose access to his money. Had major panic attack in branch. Formal complaint made.
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Jason Crane (@1975crane) reported@AskNationwide absolute disgraceful customer service - holiday over on day one because of archaic system Keep your fairer sharer payment, means nothing, nothing at all
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Thom (@ThomasAllison5) reported@AskNationwide my banking app is down, is this a wider uk issue?
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Nick Clitheroe (@NickClitheroe) reportedHey @AskNationwide, your AI bot for customer service phone calls is dreadful. Get rid of it and just let us ring straight through to a human being please!
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REALLY SCARY GUY📎 (@fucking_scary) reported@AskNationwide Can’t log into my mobile account since I got a new phone, called one of your guys like a month ago & he said I’d get a new passnumber in the post which never arrived. Now when I try to call, the ai doesn’t understand the problem & eventually puts me on hold just to be hung up on
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steve WBA (@WbaSteve) reported@AskNationwide My debit card was cancelled (not by me) and ordered a new one this Monday My card still hasn’t arrived and now my apple pay isn’t working!! Where’s my debit card ?
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the original Grumpy *** (@GitGrumpygit) reported@ColfromCheshire @RBS_Help @AskNationwide I know and it was an error from them
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Kate (@katelallyx) reported@AskNationwide trying to move money from my current account, using card reader etc but getting 'we're experiencing a technical problem' - according to your website though 'services are working normally' ?
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James Eglinton (@RealEggy2023) reported@MichaelFra89678 @AskNationwide Why would they reward someone who just has an account and pays no money in? You are not a good customer for them. Otherwise the whole country would open one to get the free £100.
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Glen Smith (@Glenthecarp) reportedTrying to open a Flex Current account online, but getting an error message that says the problem is your end. Are you aware of this? @AskNationwide
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Amy Marie 🤍🖤 (@Missamypacey_93) reported@AskNationwide is they a problem with transfers. Sent money to somebody and they not recieved it
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BigFatLion (@BigFatLion) reported@AskNationwide @arthurliverpool Shame your New Look website is so awful.
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Stu (@StuMcalister) reported@AskNationwide hello. I’m trying to cancel a direct debit I have with a long-standing supplier. Finding it tricky. Could you help me please?
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Matt Leslie (@mattleslie74) reported@AskNationwide Your automated service is hopeless. Took eight minutes of being given the runaround & having to answer the same questions over & over before I got through. Also, your app (for Android) is not working when verifying a payment I've made to a third party.
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ESC Matt UK 🇬🇧 (@ESCMattUK) reported@AskNationwide I’ve been trying to move my money from my current account to my savings account for several days but the app keeps refusing to allow me to do it. Please help
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Christopher Freeman (@cmdfreeman) reported@AskNationwide Now the banking app is down. You need to come clean with people. This is totally unacceptable.