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Nationwide

Nationwide status: access issues and outage reports

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Full Outage Map

Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  • 49% Login (49%)
  • 27% Website (27%)
  • 16% Mobile App (16%)
  • 8% Transactions (8%)
  • 1% Transfer (1%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Derby, Derry, Nottingham, St Helens, Glasgow, Swansea, London, Portsmouth, City of London, West Bromwich, Ascot, East Harptree, Liverpool, Southminster, and Luton.

CityProblem TypeReport Time
Derby Login 6 days ago
Derry Website 9 days ago
Nottingham Login 11 days ago
St Helens Login 13 days ago
Glasgow Mobile App 13 days ago
Swansea Login 15 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • independencekat
    kathleen reid (@independencekat) reported

    @MattyCanPic @AskNationwide Im having a very similar problem , also funds not transferring from savings account.

  • rhysforan
    Rhys Foran (@rhysforan) reported

    @AskNationwide I can’t get access to my mortgage statement. Your app and website deny knowledge of me, yet you take a grand a month out of my bank account… please can someone help

  • warwick3090
    shite hawk (@warwick3090) reported

    My Mum passed away at the end of last month and trying to sort her financial affairs. I thought I'd closed her Bank account with @AskNationwide on the 9th July and was told I should hear from them in ten working days but heard nothing. 1/2

  • barneyc
    Dr Barney Craggs FCIIS (@barneyc) reported

    It's 2026 @AskNationwide why are we still blatting confidential docs around by email and not a sensible secure file transfer service?!

  • jayIFA
    Jonathan (@jayIFA) reported

    @MichaelFra89678 @AskNationwide A mortgage holder is a more profitable customer for them. They are rewarding “good” customers. It’s quite simple really.

  • willyamhobbs
    william (@willyamhobbs) reported

    @Mollylou1988 @AskNationwide I am also having problems but Nationwide are claiming that everything is fine?

  • bmunckton
    Barry Munckton (@bmunckton) reported

    @AngelaJ24625888 @MichaelFra89678 @AskNationwide Well there are specific criteria I cba to try and repeat in here. It’s all on the website. You’ll have missed 1 element of it. With the current account you need certain numbers of transactions etc.

  • misssamc
    Sam C (@misssamc) reported

    @AskNationwide any known issue around one time codes not being received? 🫠

  • katelallyx
    Kate (@katelallyx) reported

    @AskNationwide trying to move money from my current account, using card reader etc but getting 'we're experiencing a technical problem' - according to your website though 'services are working normally' ?

  • IAmtheRedeemer
    Premier League tour (@IAmtheRedeemer) reported

    The new update for the @AskNationwide app is so useful. Being able to view your PIN and card details inside the app is a massive help.

  • wanna_be_dj
    Matty M (@wanna_be_dj) reported

    @AskNationwide just received a letter from you stating you’re removing my overdraft and you’re giving me 30 days to pay it off??? Shocking service from the ‘peoples’ bank. Never been over my over draft. Don’t live in my overdraft have 3k a month go in and you’re doing this. How can you even be allowed to do it. Time to move banks.

  • ruchillbhoy79
    Tommybhoy79🍀🏴󠁧󠁢󠁳󠁣󠁴󠁿⚽ (@ruchillbhoy79) reported

    On hold to @AskNationwide fraud telephone line for over 30mins now....terrible customer service this 😡

  • TheColonel_83
    Agent_M (@TheColonel_83) reported

    @AskNationwide my account is showing ‘unable to load’ but the service status is saying everything is fine? Can you advise what could be the problem? Thanks 🙏

  • Sparky2504
    Chris (@Sparky2504) reported

    Hi @AskNationwide The app isn’t working for me either! It hasn’t been working since last night. Keeps saying “Something went wrong”. I have restarted the app and also uninstalled and reinstalled it. Still doesn’t work.

  • fucking_scary
    REALLY SCARY GUY📎 (@fucking_scary) reported

    @AskNationwide Can’t log into my mobile account since I got a new phone, called one of your guys like a month ago & he said I’d get a new passnumber in the post which never arrived. Now when I try to call, the ai doesn’t understand the problem & eventually puts me on hold just to be hung up on

  • Johnboy014
    Johnboy Scott 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Johnboy014) reported

    @AskNationwide SHOCKING customer service 😡😡😡😡😡😡

  • MichaelBoltonA
    Michael Bolton (@MichaelBoltonA) reported

    @AskNationwide Over 25 minuts on hold and still no answer - high call volumes - when did service become so poor?

  • Marv147
    Marv147 (@Marv147) reported

    @liamoa @ChelleChipato @AskNationwide The point being that the lad already held an account with Nationwide so he wasn’t a new customer, he was just trying to open an additional account.

  • WbaSteve
    steve WBA (@WbaSteve) reported

    @AskNationwide tried the chat on the app is bloody awful

  • RealEggy2023
    James Eglinton (@RealEggy2023) reported

    @MichaelFra89678 @AskNationwide Why would they reward someone who just has an account and pays no money in? You are not a good customer for them. Otherwise the whole country would open one to get the free £100.

  • lornaparadise
    lorna50 (@lornaparadise) reported

    @AskNationwide @Turbo_GSXR11 Even tho have told you countless times about our circumstances yet no help

  • thePompeyPope
    the pompey pope (@thePompeyPope) reported

    @AskNationwide What's the point? It won't change anything. It would have been quicker to drive to my local branch where I could speak to someone face to face. Nationwide customer service was good years ago. Do I want to open an account with a bank that is so difficult to contact? You guess.....

  • mcnabbm1
    〽️ike 〽️cNabb (tick here) (@mcnabbm1) reported

    @AskNationwide are push notifications and text message services down on the app… not had any recently

  • wanna_be_dj
    Matty M (@wanna_be_dj) reported

    @AskNationwide No correspondence from you and you send me a letter asking me to call you. NO!!!. I have left you because of how you treated me. You’ve now added charges onto my account and again, that’s down to you and the way you treated me. Remove charges and add 50% discount for the distress caused and the hassle for me to move banks and I’ll pay.

  • ianross48395988
    ian ross (@ianross48395988) reported

    @AskNationwide Nationwide advised a customer of our company we were a scam concern and not to pay us for an order! We are a small 22 year old family company.

  • Rjs4Rob
    Rob Slade (@Rjs4Rob) reported

    @AskNationwide My card reader is not working properly it keeps going blank part way through a transaction. How do I get a replacement ?

  • The_Better_Ole
    Old Bill (@The_Better_Ole) reported

    @AskNationwide @NorretteM Do you pass the data that the customer cannot see to HMRC ?

  • Johnboy014
    Johnboy Scott 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Johnboy014) reported

    @AskNationwide Thank you for the £100. A loyal customer 👍 Oops,not a loyal customer. At least the Ceo has a good bunch of 💷💷💷 🤔👏👏😡

  • pawsbaws
    pawsbaws (@pawsbaws) reported

    @AskNationwide your current account application form is completely broken. When filling in the first page of details, I’m then told I “You need to update your mobile number” and start again. The form doesn’t even ask for my mobile number.

  • garabaldired
    Shaun Toole (@garabaldired) reported

    @AskNationwide are there issues with being able to make payments right now. I've tried twice and it says "There has been a problem"