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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (47%)
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Website (25%)
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Login (14%)
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Transactions (8%)
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Withdrawals (3%)
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Transfer (3%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: London, Leigh, Neath, Plymouth, City of London, Manchester, Leeds, Oxford, Hinckley, Reading, Stoke-on-Trent, Alfreton, Harwich, Ilkeston and Waltham Forest.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Website | |
| Leigh |
Login | |
| Neath |
Login | |
| Plymouth |
Login | |
| City of London |
Transactions | |
| Manchester |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Yav
(@yavstarr) reported
Hi @AskNationwide, your app has been giving me technical problems for several days and now my customer number is not being recognised on the website either. Please can you sort this out urgently as I cannot access my money.
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Nikki 🇺🇦
(@missusjipperz) reported
@AskNationwide And then when I requested a call back, asked me what times were convenient, I told her, then she said she would try and arrange something for the next 5 working days but nothing garuanteed, then ended the converstation
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BT
(@malonetoone) reported
@AskNationwide I sent a return to @Missguided_help in the period they were undergoing liquidation. They said to contact source of payment which is my Nationwide debit account so would you be able to help me here?
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Nikki 🇺🇦
(@missusjipperz) reported
@AskNationwide hi, also received a text to say i've gone over my arranged overdraft on a card i've not used for years, could I set up a call back service? I tried to call but ran out of time because I need to get my children up and dressed for preschool. Many thanks
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JRF
(@JRF1875) reported
@AskNationwide Hi @AskNationwide my cheque was paid in on Saturday and although it is now appearing in my online account, it is not reflected in my available balance. I thought this was guaranteed to be cleared by 11:59pm on the next working day? Please explain, thanks.
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Kate gregory
(@AcornGifts19) reported
@AskNationwide Yes... I've updated it and still not working!! :(
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Erin Dunne
(@erindunne04) reported
@AskNationwide hi I recently set up a flex regular saver. I put some money in but it isn't letting me put anymore in, can you help ?
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Angela Payne
(@Bajanbaptiste12) reported
@AskNationwide Hi Mel, no I do not save the banking app as a favourite. But it seems to be very temperamental and I can access it sometimes and not others.
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Claire
(@claireeeeeyyy) reported
@AskNationwide Yes it was- from a nationwide current account to a nationwide credit card. Normally there’s no issues and it goes through fairly quickly but all of my recent transactions are still sitting pending 🤯
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Josh Byrom
(@josh_byrom2012) reported
@AskNationwide internet banking been down for 24hrs now
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Neil
(@nhudspeth) reported
@AskNationwide How come your service status says that everything is working normally but when I try to use my card reader I see a message saying that you have technical problems?
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Nikki 🇺🇦
(@missusjipperz) reported
@AskNationwide Absolutely shocking service on the live chat, hopefully someone will call me instead
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Kate gregory
(@AcornGifts19) reported
@AskNationwide "We're sorry, we're currently experiencing a technical problem. Please close this app and try again". Over and over... :(
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Beccii Searjeant
(@BecciiS_) reported
@AskNationwide I haven’t tried that yet- If I do that will it forget all my login details?
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Nikki 🇺🇦
(@missusjipperz) reported
@AskNationwide I just want someone to call me so I can resolve my issue, I have small children and a puppy to be keeping an eye on, I can't hang on the phone until an agent is free, I understand you're busy, but so am I
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Steph Hamer
(@StephHames) reported
My job tomorrow is to change banks! If it’s not planned maintenance , the systems are down or your £ doesn’t clear til 6 @AskNationwide
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Yav
(@yavstarr) reported
@AskNationwide Resolved now but my customer number had been changed without informing me, this is very poor service
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Carpe Jugleum
(@carpejugleum) reported
@AskNationwide Love being accused of being patronising by your call line at 8.30am.Maybe if you employed staff who actually listened, absorbed facts ,were heaven forbid possibly helpful it would help the situation.
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Kenny Cook
(@KennyCo03949267) reported
@AskNationwide Your not here for me. I’ve been a member for over 40yrs but not for much longer. Your customer service has went down the pan !
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Neil Hubbard
(@neilhubbardz) reported
@AskNationwide Your slogan, Nationwide, on your side, does that apply to your staff? All I want is good human customer service but you won't let your staff provide it, you'd rather get them to sell me things which really perplexes me as it does most people.
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BT
(@malonetoone) reported
@AskNationwide Thanks - just that my card reader is broken!
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🅹🅰🅼🅴🆂 🅻🅴🅴
(@1JamesLeeDJ) reported
@AskNationwide Internal transfers from saving to current are still not working I see as of 12 noon today Any update on what time they will be working today please
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Brad Pinhorn
(@Brad_Pinhorn) reported
@AskNationwide hey…not sure if you can help. But if I buy an item on Facebook Marketplace via bank transfer and the item doesn’t turn up, would I be covered in anyway?
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Nanna
(@Nannasworld) reported
@AskNationwide I have already spent months going through a complaints process (ref NBS7622659), with just one response received in over 9 weeks! Is there not a case handler or a contact I can actually speak to? The customer experience and communication has been non-existent
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Jack
(@YSzipbanned) reported
@AskNationwide Hi, Which royal mail service is used when sending cards? Thanks
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Beccii Searjeant
(@BecciiS_) reported
@AskNationwide app constantly tells me ‘request timed out’ and I can’t login even when I have a stable internet connection 😩
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Phil
(@Ooga_Chaka79) reported
@AskNationwide Our mortgage valuation had been received by yourselves, will be reviewed in a couple of days and you'll let me know if need more info: 1. Is that couple of days still valid given all you sla's seem through the roof? 2. Will you notify either way i.e if no issues?
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Phil
(@Ooga_Chaka79) reported
@AskNationwide Exactly what I was tryinh to avoid. Given my x2 queries are general and non customer specific, could you not source the answers for me from the Mortgages team?
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Mark Mach
(@markfc) reported
@AskNationwide Please can you add the option to skip payments to the app? It’s the only thing I still have to login to the website for. Thanks
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Kenny Cook
(@KennyCo03949267) reported
@AskNationwide Hi, what about you supporting your members? I have had an ongoing issue in the complaints procedure since May & no one can help. All I get is it can take 56 working days! Rubbish customer service.