Nationwide down? Current status and problems

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (29%)
• Mobile App (27%)
• Website (24%)
• Transactions (12%)
• Transfer (6%)
• Withdrawals (2%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: London, Birmingham, Sheffield, Ross on Wye, Manchester, Milton Keynes, Liverpool, City of London, Glasgow, Eastbourne, Letchworth Garden City, Kettering, Edinburgh, Horsham, and Maidenhead.

City	Problem Type	Report Time
London	Transactions	15 hours ago
Birmingham	Transactions	17 hours ago
Sheffield	Website	3 days ago
Ross on Wye	Login	3 days ago
Manchester	Website	3 days ago
Milton Keynes	Login	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gemma Baird (@Gemmaebaird) reported 1 minute ago

  @AskNationwide Can I just get a card reader today from somewhere because it’ll solve all the issues. You’ve apparently sent 4 but I’ve received none.

• 
  luke jones (@luke_jones1986) reported 3 minutes ago

  @AskNationwide I spent 50minutes waiting to talk to someone they said 2 things then they went. Can you get someone to contact me ASAP please as this is poor customer service.

• 
  Luke Gray (@LukeGray1997) reported 5 minutes ago

  @AskNationwide are there any issues with some of your payment services. I’m trying to deposit money but keep getting an error message.

• 
  Gemma Baird (@Gemmaebaird) reported 5 minutes ago

  @AskNationwide There’s no messaging service option - just calling and as you said the lines are closed

• 
  ♕ ♛VerseMod♛ ♕ (@VerseMod) reported 10 minutes ago

  @AskNationwide I have tried Jamie, tried getting through on the phone yesterday and friday with no luck, the live chat service can't do anything or look into it other than telling me to set up a new account

• 
  Jo (@j0_smith) reported 16 minutes ago

  @AskNationwide HELP! I have just deposited cash into a nationwide machine then an error occurred and it said transaction failed? Branch closed no one to help #help

• 
  Steevecopping (@steevecopping) reported 18 minutes ago

  @NatashaAnnRose @AskNationwide I have had same issue since yesterday

• 
  Deb Evans. Just a barmaid. (@DeblaEv) reported 19 minutes ago

  @AskNationwide Is the nationwide app for play store down? Or am I going to have to uninstall and re-install? Thanks!

• 
  Kirti 🌟 (@kirtixhans) reported 21 minutes ago

  @AskNationwide your banking app has been down ALL weekend. When will this be fixed?!

• 
  Tracey Davies (@miss_traceydav) reported 22 minutes ago

  Also I was told the original insurance plan I signed up to was way beyond my mortgage term and was nonsensical- I am a reasonable logical person - so what on earth happened - feel very let down @AskNationwide @landg_uk

• 
  Stephen Szmidt (@sszmidt199) reported 22 minutes ago

  @AskNationwide 1/2 I see you are ending free travel insurance for your Flexi Account customers on 31st December 2021 & I believe this is because the Covid cover makes it too expensive for you to provide. So you think it is OK to penalise is more during this terrible pandemic!

• 
  John Morton (@johnsmorton) reported 26 minutes ago

  @AskNationwide i was just completing an application for a joint flex plus account. Website directed me to call a number regarding travel insurance. Tried 4 times, cut off each time, no relevant option to select. Maybe a sign to go elsewhere...

• 
  ♕ ♛VerseMod♛ ♕ (@VerseMod) reported 27 minutes ago

  @AskNationwide I was told to to this last night and after logging in, I am just given an error page, but nationwide will let me open a new flexdirect but dont seem to want me to upgrade to one

• 
  Catherine Welsh (@catherinejayne0) reported 27 minutes ago

  @AskNationwide my contact less isn't working on my card and hasn't for over a week. What's going on? 😞

• 
  Gemma Baird (@Gemmaebaird) reported 32 minutes ago

  @AskNationwide Finally got it working only to be told to call tomorrow. I regret switching my current account SO much

• 
  Kim (@kimwright741) reported 32 minutes ago

  Just been in touch with @AskNationwide over an issue with my account. Totally my fault but they were polite and helpful and sorted the issue for me. Contrast that with @VirginMoney who were unhelpful, inflexible and rude. Could do with following Nationwide's lead on politeness 🙄

• 
  ♕ ♛VerseMod♛ ♕ (@VerseMod) reported 33 minutes ago

  @AskNationwide the web chat team seem to only want me to set up a new account and move everything over rather than looking into the issue as they say they cant look into it

• 
  Lewis Dannan (@LewisDannan) reported 33 minutes ago

  @AskNationwide is the app down ?

• 
  Lauren (@Titch_7) reported 37 minutes ago

  @AskNationwide Hi it is showing on my credit card as left my account, 3 separate payments. I also can’t see my order on the @MonsoonUK website?

• 
  Daniel Amps-Woodward (@AmpsWoodward) reported 41 minutes ago

  @AskNationwide Hi Craig. Its not clear in the full terms if this means it has to be your first nationwide current account. I have a Barclays account that I can switch but will I, as an existing customer with a current nationwide current account be eligible for this offer ?

• 
  Callegari93 (@IveGotATenner) reported 42 minutes ago

  @AskNationwide I am trying to log into your internet banking app and it says it has sent me a security code to my phone number but it hasn’t even when I press re send. Can you help please?

• 
  just me (@PHILROOKS) reported 43 minutes ago

  @AskNationwide Im trying to add funds to my #revolut account but the transaction keeps getting blocked I normally have no issues. I have looked into nationwide app and have no pending approvals.

• 
  Another Bad Experience (@Complaints_Dubs) reported 44 minutes ago

  hello @AskNationwide I have a credit card with you that I now longer use... can i shut down the account pls

• 
  Gemma Baird (@Gemmaebaird) reported 45 minutes ago

  @AskNationwide Yes unfortunately I think your chat is broken as after many attempts unfortunately it won’t let me select an option or type

• 
  Gemma Baird (@Gemmaebaird) reported 47 minutes ago

  @AskNationwide hi, I asked for an emergency transfer yesterday as your yet to send me a card reader. All seems to go OK on the phone but only £1 was transferred and now your lines are closed to follow up. Please help.

• 
  FiSH Neighbour Care (@FiSHHelpBarnes) reported 49 minutes ago

  @AskNationwide Client unable to go out and unable to call you without help. We will have to arrange a special visit and try the number you have suggested next week. Thanks for your help.

• 
  Gemma Baird (@Gemmaebaird) reported 54 minutes ago

  @AskNationwide I tried that but they said as my card isn’t lost they can’t help. I just want access to my own money.

• 
  Luke Gray (@LukeGray1997) reported 54 minutes ago from Portsmouth, England

  @AskNationwide Into a betting account. I’ve tried different bookmakers but I’m getting an error message each time. It’s a relatively new card so wondered if that was the issue.

• 
  James Hull (@JamesHu62286915) reported 55 minutes ago

  @AskNationwide Thanks Beckie. Actually I looked on the website and it says select card accounts are no longer available.

• 
  Neil Hickling (@ikinengland) reported 58 minutes ago

  @AskNationwide app not working is there an issue?