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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (37%)
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Website (26%)
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Login (25%)
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Transactions (8%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Skipton, Stocksfield, Nottingham, East Dereham, Plymouth, Kensington, Eastleigh, Portsmouth, Glasgow, Swanley, Tamworth, High Wycombe, Liverpool, Redditch and Crawley.
| City | Problem Type | Report Time |
|---|---|---|
 Skipton |
Login | |
| Stocksfield |
Mobile App | |
| Nottingham |
Transactions | |
| East Dereham |
Mobile App | |
| Plymouth |
Transactions | |
| Kensington |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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DT
(@Tuffers56) reported
@AskNationwide No one at Nationwide can do anything it seems. Apparently not even customer service staff are allowed to contact the post valuation query team.
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Don Don
(@Donxdons) reported
@AskNationwide I’ve logged a complaint, didn’t receive a text though. The service and procedures are awful, totally incompetent. On one call I was transferred and a child answered! Obviously working from home but should family members have access to work equipmen?
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McP
(@SimonZook) reported
@AskNationwide Problem with declining my card (prob want me to call and verify, again) but when I call I can only reach a message saying "Call back during normal opening hours". If y'all are going to freeze my card shouldn't somebody @AskNationwide be available to take care of it?
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C
(@bobbymiller129) reported
@AskNationwide fixed mortgage deal ends March, have put a new deal in place via mortgage broker. Is there anyway of seeing if I could swap to a cheaper alternative between now and then? Just incase rates go down etc
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DT
(@Tuffers56) reported
@AskNationwide You pulled my daughter’s mortgage due to drainage issue valuation surveyor says needs investigation. The problem is understood & money set aside in contract to deal with it. Land value alone x2 your loan - so secure. Yet you choose to ruin many people’s moves. 😡
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Nikki Pilkington
(@NikkiPilkington) reported
@AskNationwide Thanks India, I could also make the payment in my local branch. The whole point of wanting to do it online is I don't want to go to my nearest branch. Thanks for your help though, fingers crossed it arrives in 2nd post.
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Mr Burgundy
(@mrburgundy1976) reported
@Tuffers56 @AskNationwide Pretty sure they did they same to me. Roof issues tho. Renegotiated the price and restarted the process. 2 months later and I'm still waiting to hear something. Called and emailed everyday for a month.
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Mr Burgundy
(@mrburgundy1976) reported
@AskNationwide absolutely shocking service from your mortgage teams. Had initial mortgage appointment on 16/8/22. In total limbo. Phoned and emailed nearly everyday for a month.
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Geoffrey Badlan
(@BadlanGeoffrey) reported
@AskNationwide Terrible service avoid at all costs
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Matt Western
(@MattyWestern) reported
@AskNationwide why have myself and my wife made the switch to you.. first time calling up and what terrible / unhelpful customer service! Looks like switching was a bad idea👎 Anyone want to help at all!??
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Martin S
(@Seniormp) reported
@AskNationwide I will contact you when I get home and give you full details of the total.lack of service offered by the aa
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Kerry
(@Crowther86Kerry) reported
@AskNationwide my app isn’t working , been like this since yesterday . Does face recognition then still stays on the first screen with the logo.. any ideas ?
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Mr Burgundy
(@mrburgundy1976) reported
@AskNationwide Link not working.
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Steve Brown
(@BrownGFX) reported
@AskNationwide our joint accounts show on my phone (on the app) but not on my wife's phone. Can you help please?
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Laura Vieira
(@LauraVi88114941) reported
@AskNationwide is there a problem with making payments using the app? I’m trying to make a payment and keep getting a message to say it can’t be processed at this time. Thanks!
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Harry Turnbull
(@turnbullissimo) reported
@AskNationwide You know the 1 yr triple access online saver, is it an initial lump sum only or can you add cash during the time it runs?
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Nikki Pilkington
(@NikkiPilkington) reported
Hey @AskNationwide your online banking system says I have to have a card reader to set up a new payment. Delivery says 3-5 working days. Today is 5, no sign of it. What do I do now?
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♡ Me Julie ♡
(@xJulieLeeSx_MG) reported
@AskNationwide hey my daughters card isn't working in any machine. Any idea why? Thanks.
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Geoffrey Badlan
(@BadlanGeoffrey) reported
@AskNationwide @EnglandFootball Terrible service avoid at all costs
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Matt Brown 💙 🇺🇦
(@Mattpsychol) reported
@AskNationwide The error message in the pic in my tweet appears saying there’s a technical issue
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Luke
(@LukeJamesConway) reported
@AskNationwide Any chance why my credit card isn’t working? I’ve tried a few different times places now and every time it doesn’t work for some reason
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Verena
(@Lisaverena) reported
@AskNationwide your banking app not working AGAIN
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K 💜🖤
(@TheKatieMonster) reported
@AskNationwide @Lisaverena You app is not working. It crashes immediately upon trying to open since last update.
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🚑🌈Josh 🇪🇺👨⚕️
(@1Joshwa) reported
from
Patchway, England
@AskNationwide hi team, the app won’t let me amend a direct debit and comes up with an error message. Are there any known issues? #nationwide
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dealighted70
(@dealighted701) reported
@AskNationwide I can’t access the app is there a problem?
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SharonLeigh
(@galatis_sharon) reported
@YSelsavonha @AskNationwide And yet NATWIONWIDE….. I’m still waiting for a response to my actual complaint!!!! Get the staff - doing more with less isn’t working - stop being greedy and spend some money on recruitment! #banking #Mortgages #nationwide
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Don Don
(@Donxdons) reported
@AskNationwide Really Nationwide? Called this morning to be placed on hold for 15 minutes, then another staff member taking a rude tone when you yourselves have made a series of errors. Looks like I will miss completion date due to your processes. You sat on documents since 9/11
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DT
(@Tuffers56) reported
@AskNationwide You have pulled my daughters mortgage offer due to a drainage issue the valuation surveyor says needs investigation. Issue is understood & money set aside to remedy it. Land alone is worth twice the loan… so secure. Yet you choose to ruin every move in the chain.
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Lynn
(@LynnPoole84) reported
@AskNationwide is there any issues with the app?My current account and savings accounts have disappeared and have no access to them!Thanks
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Lauren Jones
(@choccypops) reported
@AskNationwide my authorised overdraft doesn’t seem to be working . Please advise, thanks