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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (47%)
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Website (25%)
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Login (14%)
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Transactions (8%)
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Withdrawals (3%)
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Transfer (3%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: London, Leigh, Neath, Plymouth, City of London, Manchester, Leeds, Oxford, Hinckley, Reading, Stoke-on-Trent, Alfreton, Harwich, Ilkeston and Waltham Forest.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Website | |
| Leigh |
Login | |
| Neath |
Login | |
| Plymouth |
Login | |
| City of London |
Transactions | |
| Manchester |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Gemma Correll
(@gemmacorrell) reported
@AskNationwide I know the customer number and I think I remember the password but not 100% sure
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LorienFlower
(@LorienFlower) reported
@AskNationwide Thanks, but you’ve said that before and it doesn’t address the problem. If someone requests a reasonable adjustment then just saying ‘no’ isn’t an acceptable (or legal) answer. Can you advise on how I can take this further @RNIB @guidedogs?
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rstar666
(@rstar666) reported
Still no access, this has been a month now @AskNationwide
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Luke T R L
(@luke6040) reported
@AskNationwide Same online, I get the message "We seem to be experiencing some technical problems."
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John Barber
(@Zeiss40) reported
@AskNationwide l have a customer number but not had a savings a/c for 5 years. Your system will not recognize me - even though local branch say l'm on their system - l wish to open a new savings a/c but system will not let me apply or register for online banking. Help !
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Lisa Loft
(@lisaloft) reported
@AskNationwide No error message, just doesn’t load.
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nathan wood
(@natewood74) reported
@AskNationwide hi I was hoping you could help, I am currently an account holder with you and was wanting to add my fiance to the account, but I cannot see how to do this through the app, can you help please?
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John Barber
(@Zeiss40) reported
@AskNationwide No, it won't let me. We hit a dead end every way we try. Can l give you the customer number ?
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Lisa Loft
(@lisaloft) reported
@AskNationwide Problem still persists in iOS 14.5.1
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Daniel Gallo
(@DanielJGallo) reported
@AskNationwide @luke6040 Oh look, yet another customer with this issue! It's ridiculous how long this is taking to fix.
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Mrs E
(@redsquirrel13) reported
To the man in M&S Corby who paid for my shopping when my card was declined. Thank you, you made an already bad day a little better. I will donate to local charity. To @AskNationwide who incorrectly put a block on my card and caused me to burst into tears at the till, raspberries.
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Holland C
(@Holland78122774) reported
@AskNationwide Error message says: "Looks like something is not right. Please correct the following errors before continuing:" and then there's nothing after that
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Gemma Correll
(@gemmacorrell) reported
@AskNationwide I do but can't access it due to having a US phone number
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Gemma Correll
(@gemmacorrell) reported
@AskNationwide I don't because I don't know if it was changed and if you have the right address. It's impossible to do over the phone, I've already called 20+ times so not sure what I'm supposed to do. Would I be able to close my account over the phone without going through 2 round of security?
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Gemma Correll
(@gemmacorrell) reported
@AskNationwide I can't log in because of the "sending a code by text" part. It doesn't work with non-UK numbers and the only number attached to my account is an old UK number that I no longer have/use.
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Jo Wilkinson
(@wilko_joey) reported
@AskNationwide Just seen on website that paying in cheque by post should now be sent to local branch. What happens if I have sent a cheque to PO Box 8888, Swindon.
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Maureen McGinn
(@mcginn_maureen) reported
from
Ealing, England
@AskNationwide So not happy with either your telephone, internet or app functionality this afternoon! So much for a 7 day service!
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Gemma Correll
(@gemmacorrell) reported
@AskNationwide Every time I've called they've told me that answer is wrong and they can't help any further.
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BR
(@beffreynoldz) reported
@AskNationwide I’ve tried about 4 different numbers. Please can you just help with my query 🥰
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WE ARE LED BY A QUOKERWODGER (look it up😉)
(@Lynbodegas) reported
Anyone else having problems with @AskNationwide app?
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Lucy Talbot
(@lucylocketalbot) reported
@AskNationwide shoddy customer service in your #Grimsby branch today. Want to open an account for my 12 year old daughter. A future mortgage customer perhaps. No appointments until August! Is this truly acceptable? Stop blaming #covid_19 😤
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Kerri Pearch
(@ladymuck1978) reported
from
Derbyshire, England
@AskNationwide My Dad just been into Derby branch as hundreds of ££ removed from his account & he doesn’t know how. Unfortunately they couldn’t help him or tell him about the transaction. Can you suggest anything? His card may have been cloned? It’s for a purchase he hasn’t made
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John Barber
(@Zeiss40) reported
@AskNationwide There is no facility to talk to anyone about savings on this number - Savings is not an allowed option !! Twitter is the only way l have been able to contact a human being !! Even the branch can't help. What's going on ??
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Gemma Correll
(@gemmacorrell) reported
@AskNationwide All of the other questions are fine and I can get through the first round of security. The address question in round 2 is the issue.
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BR
(@beffreynoldz) reported
@AskNationwide just been on hold for about 40 minutes to be hung up on ??????? My card has randomly stopped working on Apple Pay and it’s saying to contact my bank??
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Lisa Loft
(@lisaloft) reported
@AskNationwide Same problem exists.
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Matt
(@citizenmatta) reported
@AskNationwide I didn’t realise potential fraud issues weren’t considered unimportant yet nationwide cannot be contacted because they’re not open. This is a joke!
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saamm🌸
(@samhayes97) reported
@AskNationwide your website says your call centre is open till 8pm but your phones lines are currently closed? How can I contact someone if can't ring anyone till 6pm in the evening?
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JMTutoring
(@TutoringJm) reported
@AskNationwide what needs to happen to make a complaint? Customer services have just hung up on my partner after he was on a call for half an hour. This comes after nearly a month of incompetence from yourselves. #CustomerService #complaints #ombudsman
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David Marriott
(@MerseyGasMan) reported
@AskNationwide Apple Pay not working today with my credit card (did yesterday). Details still correct and in date, multiple merchants. Is it you or is it me?