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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Login (31%)
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Website (28%)
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Mobile App (27%)
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Transactions (10%)
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Transfer (2%)
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Withdrawals (1%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Scunthorpe, Wells, Hounslow, Derby, Sunderland, Chatham, City of London, Altrincham, Motherwell, Doncaster, Alloa, Ipswich, London, Normanton and Birmingham.
| City | Problem Type | Report Time |
|---|---|---|
 Scunthorpe |
Login | |
| Wells |
Mobile App | |
| Hounslow |
Login | |
| Derby |
Login | |
| Sunderland |
Website | |
| Chatham |
Login |
Full Outage Map
Community Discussion
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Peter Wale
(@KillerWale99) reported
@AskNationwide Why does your website given the 03457 302011 number then? I'm on hold to them again now, will they be able to help me?
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Math
(@inlandtaipan1) reported
@AskNationwide just seen your news on the intermediaries site. Absolutely shocking that you are increasing rates so much before BoE have even met!!!! I cant get a rate switch appointment before Thursday so will now have to select a much higher rate!!! It’s absolutely discussing!
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Ken Lillford
(@sterlo1985) reported
@AskNationwide So it will cost me money to contact you about a problem not of my making?
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Paul Haseltine
(@Fingersfreddie) reported
@AskNationwide What we need is for schools to accept they might have bullying going on under their rooves when it does occur, and not stick their head in the sand and call it a “friendship issue”.
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caroline widdop
(@cazmeatsix) reported
@AskNationwide Just spoke. To virgin and they can’t help me I need a payment recall from nationwide ?
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Will
(@WillP782) reported
@AskNationwide 2/2 I see you have now put your rates up again but I still can't get anywhere to actually renew it. I am missing out on a deal due what appears to be an IT issue and lack of staff to support customers during an already difficult time.
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Andrew
(@andrewmcsweeney) reported
@james_m2603 @AskNationwide I am having exactly the same issue, and it’s disgusting that I’ll have to pay more due to Nationwide’s failure to answer my call. This is totally their fault, and they should honour todays rates.
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My Grey Studio
(@MyGreyStudio) reported
@AskNationwide Can’t use self service as it says I can’t with HTB 😭 will try again later
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Alison Baker
(@bakerabruce) reported
@AskNationwide Using a technicality to wriggle out of honouring a fixed rate mortgage product. Zero transparency; zero customer service; zero ethics - shame on you. Borrowers beware!
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Ken Lillford
(@sterlo1985) reported
@AskNationwide Just had a chat via the website option. Like you they couldn’t answer my query without me having to ring at my expense to resolve a problem of Nationwide’s making. There’s a reason why your customer service ratings are so poor. Shabby.
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caroline widdop
(@cazmeatsix) reported
@AskNationwide hi please can you help, I have sent a payment from my current account to my credit card which was not meant for that account so I need to cancel it?
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Martyn
(@MartynSpencer10) reported
from
Oadby and Wigston, England
@AskNationwide hello I accidentally clicked to delete a direct debit and clicked on the wrong one, I don’t know what to do, please can you help
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Andrew Griffiths
(@AndrewG37241723) reported
@AskNationwide @DianaAward If the CEO isn’t interested in bad behaviour amongst employees. Claiming to support anti-bullying seems wrong to me
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Bolanle Idowu
(@BolanleIdowu13) reported
@AskNationwide internet banking giving “technical issue “ message
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Chris Snook
(@snookphotograph) reported
@AskNationwide hello, need to arrange a call with a mortgage advisor about a complicated issue of porting two mortgages and trying to apply for a new one for a house move. It’s too complex to do online and need some assistance please. Can I arrange a call with a mortgage adviso
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GenX_Simmer
(@GenxSimmer) reported
@AskNationwide what's wrong with the app guys, not been able to log in all day but able to login online fine
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Clifton Grump
(@_vanhooydonk) reported
@AskNationwide Thanks Jamie, unfortunately my query directs me to using the phoneline as the only service option.
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Savvy aka Asaviour
(@iam_savvy) reported
Just got some in person mortgage advice from some @AskNationwide staff on the train to London, literally best advice I've ever had. 10 out of 10 customer service and they're not even on the clock #smashedit
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Wayne Mackie
(@mackiewayne0) reported
@AskNationwide Hi Jamie it’s 03457302011 I can apparently fix in to another deal 01.10.2022 but interest rates are increasing again in next few days but av been told I will be charged £350 to do it just a few days earlier 😳
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Paul Haseltine
(@Fingersfreddie) reported
@AskNationwide What we need is for schools to accept and acknowledge they might have bullying going on under their robes, and not “ friendship issues”.
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James ⎊
(@james_m2603) reported
@andrewmcsweeney @AskNationwide It's a complete and utter joke. BoE holding firm so all nationwide are doing is gleefully robbing people of their hard earned. Disgusting behaviour to be honest. Been a customer for over 20 years and I'll certainly be going elsewhere if I can find a deal even 0.01% lower
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hbodasing
(@hbodasing) reported
@AskNationwide 2/2 This 3-month delay is costing us a fortune (& causing an enormous amount of stress) as our existing mortgage is now on SVR! Extremely disappointing as have been a satisfied Nationwide banking customer for several years. Could someone please contact me to help?
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Louise Milton
(@LunaRubyandJon) reported
@AskNationwide do you have an idea of the wait time on phones? Been waiting 30 mins for mortgage help, couldn’t get through yesterday and product I wanted has already gone up £100 per month since then.
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hbodasing
(@hbodasing) reported
@AskNationwide Thanks for replying, but as explained I’ve called Nationwide’s team numerous times but phone advisors were unable to explain the 3 month+ delay. I was told that the underwriting team could give details, but I’ve no way of contacting them. Could someone please help?
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Alison Baker
(@bakerabruce) reported
@AskNationwide Here for you? I don’t think so! Using a technicality to wriggle out of honouring a fixed rate mortgage product. Zero transparency; zero customer service; zero ethics. Shame on you. Borrowers beware!
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Andrew Griffiths
(@AndrewG37241723) reported
@AskNationwide Nationwide SLT is not interested in customer service or understanding bad practice
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Clifton Grump
(@_vanhooydonk) reported
Hi @AskNationwide, does your customer line 03457 30 20 11 still operate? It hasn't been accepting calls for 24 hours, thanks
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🏴Delyth O 💙
(@delyth101) reported
@AskNationwide cannot get access to the app. Is there a technical issue?
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Martyn Herriott
(@MartynBracknell) reported
from
Bracknell, England
@AskNationwide yesterday (Monday) and today (Tuesday) my partner held for 90 minutes to talk with somebody urgently about her ISA. On both occasions, when the phone started ringing it was cut off. How does she get to talk to customer service this week?
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Alan Barber
(@AlanBar76852364) reported
@AskNationwide I have just tried to call your customer services and it says the lines are shut