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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Login (31%)
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Website (28%)
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Mobile App (27%)
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Transactions (10%)
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Transfer (2%)
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Withdrawals (1%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Waltham Forest, Scunthorpe, Wells, Hounslow, Derby, Sunderland, Chatham, City of London, Altrincham, Motherwell, Doncaster, Alloa, Ipswich, London and Normanton.
| City | Problem Type | Report Time |
|---|---|---|
 Waltham Forest |
Login | |
| Scunthorpe |
Login | |
| Wells |
Mobile App | |
| Hounslow |
Login | |
| Derby |
Login | |
| Sunderland |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Eggwood
(@edwardodc) reported
@AskNationwide That’s the number I’ve kept having to call and had all the problems with with of getting cut off etc. I’ve so far wasted close to an hour and half of my day on the phone.
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marilyn
(@marilyn41273125) reported
Anyone else been stung by the mortgage rate increases down to poor service from their provider? @AskNationwide what a let down
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Sarah Jackson
(@SarahJackson182) reported
@AskNationwide @GaryHailes Most banks now have a photographic paying-in cheque system where you can upload a photo of the cheque. Seems completely out of date to be reliant on the postal service these days.
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Deadpan
(@DeadpanWayne) reported
@SimonBunting71 @TSB May I recommend The Nationwide, I've been banking with them for years with zero problems. @AskNationwide
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Pat(rick) Byrne
(@mynamespat) reported
@AskNationwide Last Sunday, I ordered a new bank card. I was told it would take up to five working days to arrive. It has been almost a week and I still haven't received it
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Sheeny
(@sheenyween89) reported
@VanessaWelham1 @AskNationwide So sorry to hear you are having problems too, honestly the most stress I have ever gone through, the hours I spent crying and being on hold was despicable. Hopefully your completion date goes without a hitch (I had 3!!) I have my fingers crossed for you x
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Robert Martin
(@RobertHM75) reported
hey @XboxSupport @XboxGamePass I've complained to @AskNationwide re Continuous Payments taken from my account after signed up to a discount period...I lost control of my finances & ended up paying out over £80 in unused #GamePass subs! I've tried using your website call back
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Denise Manzor
(@DeniseManzor) reported
@AskNationwide Can you explain why you are asking for a medical certificate to support an original Power of Attorney issued by the Office of the Public Guardian Scotland? Is this normal practice?
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Kayleigh Joyce
(@KayleighGJoyce) reported
@AskNationwide Hi is their a payment issue fault? Because we tried both Nationwide cards and it was declined when putting in a @AsdaServiceTeam and then we tried my @RBS_Help and it worked their is something gone wrong with payments
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Sophie Teff
(@sophz1985) reported
@AskNationwide I made a transfer between my own accounts this morning. The money left my savings but has yet to reach my current account. Is there a technical problem? I did it through the app!
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Eggwood
(@edwardodc) reported
@AskNationwide six attempts to get through. Twice I’ve been cut off, twice it’s been silence and once I got put through to the wrong department. All this because your website is broken. Been with nationwide since I was a kid but really thinking of leaving
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Karen 💙
(@KzpKaren) reported
@AskNationwide why do I have to resort to Twitter to try to get a response and mortgage solution from you? Absolutely awful service from your customer resolution dept.
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KarenJ
(@Karen_J4) reported
@AskNationwide Thanks for your reply. It would be great if @AskNationwide could consider customers who don’t have access to the internet.
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Foofoo
(@borgorsyum) reported
@AskNationwide Hi, I've opened a Triple Access savings ISA account but I dont know how to check when I first made the account, it's completely online. Could you please tell me how, since I need it for my DBS check?
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Kirstie Edwards
(@kirst_j_edwards) reported
@AskNationwide Sympathy does not change the fact that the breakdown team have not provided a solution of any kind. We need to know where our children will be sleeping tomorrow night. Where is our car?!Somebody must help us. We have paid for a policy which offers a service we are not receiving.
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sash
(@_sashmorris) reported
@AskNationwide I recently got a new phone and I need to transfer over my banking app but I can’t log in to the app on the new phone as it’s still active on the old phone
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Gary Hailes
(@GaryHailes) reported
@AskNationwide why have you made it impossible for me to deposit cheques? You have closed my local branches and now this is the third time the Enfield branch has no envelopes. Customer for about 50 years, looks like time to change
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Karen 💙
(@KzpKaren) reported
@AskNationwide I've contacted you MULTIPLE times but your company cannot manage to address the issue. It's a simple situation that your company has made incredibly stressful and worrisome.
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Jayne M Bowers 💙
(@JayneMBowers) reported
@AskNationwide Hi you charge me a bank fee to provide this service. It is not a service, it is worthless and stress increasing. Please let me know what you are doing about evaluating and reviewing this service.
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Sarah Jackson
(@SarahJackson182) reported
@AskNationwide I used my new card in Tesco two days ago with chip and pin, today I used it once contactless no problem and then the second time it was declined. Embarrassing!!!I thought it was supposed to be 5 times in a row before you did that?!Just makes me reluctant to use it!
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Jessica Buck
(@jessica16_x) reported
@AskNationwide Ok thank you I’ll try call tomorrow, been a loyal customer for 25+ years so was just disappointed to have been charged way more interest than expected considering I’ve never not paid off my credit card in full before!
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Gary Cookson
(@Gary_Cookson) reported
@AskNationwide hi. I’m an existing mortgage customer with 4.5 months left on a fixed rate deal. If I wanted to get a new deal, how far in advance can I lock in a deal?
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Kirstie Edwards
(@kirst_j_edwards) reported
@AskNationwide @Debbiecrosbie1 We are still waiting for help and a response. At 8am tomorrow this family will be stranded in France. Two young children. No transport or accommodation. We have a policy with you that promises to recover us to our home.
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Peter Harding
(@petersharding) reported
@AskNationwide I visited Deal branch today, cool thanks to A/C units. The electric front door was locked open, when queried, staff told me that it was because it was 'too cold'. Asked if the A/C could not be turned down, told it was on max. There is an energy crisis!
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Kirstie Edwards
(@kirst_j_edwards) reported
@AskNationwide France. There is a whole thread. Please Help us. This is distressing for us and beyond incompetent. Please DM me the phone number of a senior member of your team immediately or we will go to the press.
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𝓚𝓪𝔂𝓵𝓮𝓲𝓰𝓱
(@_misskayface) reported
@AskNationwide hello! I need to access bank statements from September 2021 - January 2022. My account closed approx January 2022 - will I be able to do this? Thanks
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barry
(@major_barry) reported
@AskNationwide Are you really here to help or just to express sympathy for those you are not helping?
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Kirstie Edwards
(@kirst_j_edwards) reported
@TheAA_UK @AskNationwide @TheAA_UK You are contracted to recover our family and make us safe, provide transport accommodation and return to the UK. Still nothing. Hours and hours on hold. At 8am we and our children will be at the side of the road with all our baggage. HELP US.
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Shelley Jackson
(@ShellRetallick) reported
Last night @eGoGames_ took 999 Euros from my account when I gave them my PayPal details for ‘payouts’. PayPal were zero help but the wonderful @AskNationwide got me my money back. I was beside myself worrying about how we were going to survive. I can’t thank them enough.
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dwilbee
(@Deb_Wilbee) reported
@AskNationwide Hi India, unfortunately the branch was closed at midday today, I run a pub business so I like to utilise the service out of hours. It would be prudent for staff for perform checks on machines at the start of shift.