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Nationwide

Nationwide status: access issues and outage reports

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Full Outage Map

Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  • 27% Login (27%)
  • 25% Website (25%)
  • 25% Mobile App (25%)
  • 15% Transactions (15%)
  • 6% Transfer (6%)
  • 1% Withdrawals (1%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Wandsworth, London, Birmingham, Dartford, Ipswich, Leicester, Southend-on-Sea, Leeds, Brighton, Woodford Green, Birkenhead, Woking, Ambleside, Twickenham, and Livingston.

CityProblem TypeReport Time
Wandsworth Login 10 hours ago
London Login 18 hours ago
Birmingham Transactions 19 hours ago
Dartford Transactions 21 hours ago
Ipswich Transactions 22 hours ago
London Website 22 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • Pragjag
    Sarcastic Fringehead (@Pragjag) reported

    Is @AskNationwide having a bit of a nightmare? Last night I couldn’t make an online banking payment (it went through OK this morning) and now a ticketing site can’t contact them.

  • krupalb
    krupal (@krupalb) reported

    Very concerned by @AskNationwide handling of my account. Very disappointed with Nationwide. A payment was blocked, no clear reason was given, and my online access was restricted. Because my phone is also locked due to a work-profile issue, I’m left unable to access my banking...

  • LeighJonathan
    Jonathan Leigh (@LeighJonathan) reported

    @AskNationwide Hi Nathan I logged my concerns and asked for a response by email, which was an option on the form. I received a reply that did not even attempt to address my concerns. Just a list of contact numbers. Very poor customer service.

  • RonsRant
    Ron Winn (@RonsRant) reported

    @AskNationwide A simple question [no personal details] AskNationwide & I have. You want AI to help me. Is it capable? The answer is Yes or No. A techical question which AI is unlikely to be capable of answering.

  • Simon11037949
    Simon (@Simon11037949) reported

    @AskNationwide I get an email from Nationwide ever day that I have not asked for with useless information and it’s impossible to have it stopped?

  • Claire11152715
    cni (@Claire11152715) reported

    @AskNationwide hi app is down when will this be fixed please ?

  • rachismall
    Rachel small (@rachismall) reported

    1/2 WARNING to customers, immensely disappointed with @AskNationwide, been a loyal customer with my mortgage, never missed a payment, kept my house in great condition that it sells in 5 days! Having to move as my dad is palliative and I want to care for him, like I did my mum.

  • Garfies
    Garfies (@Garfies) reported

    @AskNationwide just to let you know the app update says you can close savings accounts within app …. You can’t… he redirects to website.. Regards Pete

  • rachismall
    Rachel small (@rachismall) reported

    @AskNationwide We already have and you don’t care, your not interested - awful

  • Ankit20035
    mind your own business (@Ankit20035) reported

    @AskNationwide lost a customer for good now will move all business to Halifax since you continue to discriminate customers

  • JJones87684337
    J Jones (@JJones87684337) reported

    @AskNationwide Your banking app is not working properly. People cannot log in.

  • cicekeda73
    Eda Gumush (@cicekeda73) reported

    @AskNationwide are your online services not working? Your status says normal but I’m having trouble transferring money into accounts from one account into another? Please help

  • GGCiaobella
    GGciaobella (@GGCiaobella) reported

    @AskNationwide do you have problems with your on line banking today …?????

  • becclar15
    Bec (@becclar15) reported

    @AskNationwide If I could apply online., I would. It’s asking for NW log in and account no ????

  • kazbabs75
    karen mckenzie (@kazbabs75) reported

    @AskNationwide phoned customer service 3 times this afternoon spoke with 3 different advisors and got 3 different answers to the same problem. How do I know what the correct answer is (if any!)

  • Nesswozere
    nesswozere (@Nesswozere) reported

    @DebiEvansMatron @AskNationwide Ya think they are bad the Halifax are the upmost bag of **** EVER if ya heard what they have done to my deceased brother my days it’s horrific

  • 2024Wayne
    Wayne Robertson (@2024Wayne) reported

    @AskNationwide Your phone and web chat teams haven’t been very good in the past and it’s taken Tracy M to get things sorted last time o had issues that the web and phone teams didn’t sort !

  • notmewhome
    me (@notmewhome) reported

    So I'm trying to switch my bank from @AskNationwide to @firstdirect @firstdirecthelp whu am I being told I cant as nationwide aren't part of switch service? Is this correct and how do I go about this now as I switched to get the £175

  • j_mesney
    James Mesney (@j_mesney) reported

    @AskNationwide what the heck is going on? Your phone customer support drops calls claiming a “technical issue”. The banking app’s chat is in a death loop and isn’t working. The banking app isn’t showing details like standing orders. ETA for fixes? There’s no way to contact you.

  • Tango5_sec
    Tango5 (@Tango5_sec) reported

    @SamaraAngelxoxo @AskNationwide Having the same issue 😩

  • 2024Wayne
    Wayne Robertson (@2024Wayne) reported

    @AskNationwide can someone at nationwide help me get the money returned from my old closed account back to the Zopa account it was sent from the bank chat team were inconsistent and unhelpful over the last 2 weeks getting desperate now

  • twmorgan11
    Tom Morgan (@twmorgan11) reported

    @AskNationwide No problem I'm sorted speaking to your agent now – but you should have a look at that in your app UX, as it's completely bonkers to ask a user to insert the lost card to replace their lost card

  • PaulWoody69
    Paul W (@PaulWoody69) reported

    @Powell_Property @TheAA_UK @AskNationwide Always book an MOT one calender month before it's due to expire then any issues can be sorted. Your MOT certificates will then overlap and keep the existing date. Exp 03/26 MOT 02/26 New Exp same as old 03/27

  • bickley200
    Christine Bickley 🇬🇧 (@bickley200) reported

    Was due to travel to DBX on 2nd March. Trying to claim back loss of AirB&B cost from @AskNationwide Flex Plus (covered by @avivaplc) and being told 'Underwriters are discussing it'. Checked Ts&Cs and we have complied with all. Anyone else having this problem? @Telegraph

  • dianakimpton
    Diana Kimpton (@dianakimpton) reported

    @AskNationwide I’ve already spent an hour on chat trying to log a complaint. Tortuously slow and very frustrating.

  • froom_alex
    Alex Froom (@froom_alex) reported

    @AskNationwide your customer services are a joke. I cannot get to speak to an actual human being and your app doesn't help either. Is talking to an actual human something you do or not? 2 unauthorised payments have gone out of my account and you are IMPOSSIBLE to get hold of

  • louise_crossing
    louise 🍃 (@louise_crossing) reported

    @AskNationwide not happy with your service. Was told my switch was successful and account will be credited as was all criteria done and ive had someone say opposite and go back and say no longer valid. You advertised it till the 4th march so any application before should be fine

  • Ankit20035
    mind your own business (@Ankit20035) reported

    @AskNationwide is the banking app down again are you actually going to fix it?

  • LeighJonathan
    Jonathan Leigh (@LeighJonathan) reported

    @AskNationwide Nationwide say the website changes are in response to customer feedback. I'm a customer and I was not asked! The new online account format is appalling: the transaction type, description, and reference are not visible at a glance. Please leave the old format as an option.

  • HoZiegler
    Holly 🇺🇦 (@HoZiegler) reported

    @AskNationwide when will the faster payments card reader issue be fixed ?