Nationwide status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (47%)
• Website (27%)
• Mobile App (17%)
• Transactions (8%)
• Transfer (2%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Swansea, London, Portsmouth, City of London, West Bromwich, Ascot, East Harptree, Liverpool, Southminster, Luton, Rochdale, Colchester, Peterborough, City of Westminster, and Poole.

City	Problem Type	Report Time
Swansea	Login	22 hours ago
London	Website	2 days ago
Portsmouth	Website	2 days ago
City of London	Website	3 days ago
West Bromwich	Login	3 days ago
City of London	Login	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  BigFatLion (@BigFatLion) reported 7 minutes ago

  @AskNationwide @SteveB2706 Terrible website now on a laptop. Only thing that saves it is the old version. Fully prepared to take you to the ombudsman for making banking inaccessible to dyslexics.

• 
  pog 🦧🎷🐛 (@pogpoggfrog) reported 10 minutes ago

  @AskNationwide fix ur website i want my student just eat voucher code RIGHT NOW

• 
  Jasmin Keppie (@JasminKeppie) reported 14 minutes ago

  Been loyal customer to @AskNationwide for 16 years but having two current accounts with them every year and because I can’t afford to save not getting the £100 bonus totally has put me off banking with them now.

• 
  Johnboy Scott 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Johnboy014) reported 17 minutes ago

  @AskNationwide Got better things to attend to Nathan. Again,cracking customer service. Keep up the good work 👍

• 
  Gooner Kev (@KevKumbaya) reported 19 minutes ago

  @AskNationwide hey guys. Great idea to start asking me to use a card reader to send money 👍 is it not enough that I’ve used a login, pin, password, faceID?!?? No I need a ******* card reader to send my nan £25. Is it 2001 again?! What a ******* joke

• 
  gazza (@ShaunGaz) reported 21 minutes ago

  @JoshPearson88 @AskNationwide I have 2 accounts with nationwide got jack ****.

• 
  Tina Raistrick (@tinamay1977) reported 21 minutes ago

  @AskNationwide They cant be ,down detector are reporting issues. Ive done the above.

• 
  Mark Wilson #NAFOfellas 🇬🇧 🇺🇦 (@MarkWil66911411) reported 21 minutes ago

  @AskNationwide Yes I got it in the end but unfortunately seem to be having the same problem again this evening

• 
  Martin Hepworth (@maxsec) reported 28 minutes ago

  @barneyc @AskNationwide Because egress etc all suck , hard to use , slow down aunt mable's ability to get at stuff UX mainly

• 
  Johnboy Scott 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Johnboy014) reported 31 minutes ago

  @AskNationwide SHOCKING customer service 😡😡😡😡😡😡

• 
  JCB (@Plsdoright) reported 39 minutes ago

  @AskNationwide Struggling to contact Nationwide about customer service issues. Prepared lengthy email of appalling customer service from Aviva, insurance partner….but Nationwide don’t accept emails! Tried their chat…a wasted hour!

• 
  John Laughlin (@easylec) reported 40 minutes ago

  @AskNationwide Great new offer for fixed rate bond for existing customers. Is this offer available in an isa? This would help your loyal customers save paying tax on hard earned cash savings.

• 
  SomeWhiteGirl (@TheSmirkingApe) reported 41 minutes ago

  @Sparky2504 @AskNationwide Good luck, do you have your customer number and your telephone password because you're not speaking to a person if you don't have these. Gone are the days when you just call up and speak to a person

• 
  Kaleem Aftab (@aftabamon) reported 42 minutes ago

  @AskNationwide none of the numbers to call from abroad work? It's impossible to reach you!

• 
  Mary (@maryphillips22) reported 43 minutes ago

  @AskNationwide It is still happening, I can’t log in

• 
  BigFatLion (@BigFatLion) reported 44 minutes ago

  @AskNationwide @arthurliverpool Shame your New Look website is so awful.

• 
  Thom (@ThomasAllison5) reported 44 minutes ago

  @AskNationwide my banking app is down, is this a wider uk issue?

• 
  Chrismit (@RadiationSloth) reported 47 minutes ago

  @AskNationwide if we call your frais helpline after a dodgy transaction is picked up, as you request, there is a long wait. Fair enough. Why do you cut us off after 13 minutes on hold? How do i get through to sort out the problem without you cutting me off?

• 
  Jon B (@ozzybn1989) reported 48 minutes ago

  @AskNationwide We’ve instructed the Halifax to cancel the switch as the experience we’ve had with Nationwide over the last 10 days has been very stressful for her. She has dementia and it seems N’wide can’t offer support to someone with her needs. Thanks anyway.

• 
  Barry Munckton (@bmunckton) reported 48 minutes ago

  @AngelaJ24625888 @MichaelFra89678 @AskNationwide Well there are specific criteria I cba to try and repeat in here. It’s all on the website. You’ll have missed 1 element of it. With the current account you need certain numbers of transactions etc.

• 
  Andrea ☘️ (@11glittergal) reported 49 minutes ago

  @AskNationwide customer service is shocking. My elderly, disabled widowed mum has been scammed and you’ve refused to do anything. Your advisor was very patronising and his attitude stank. This is why I moved to another bank myself and have advised mum to do the same!

• 
  johnny (@johnny_0789) reported 51 minutes ago

  @AskNationwide your service is ridiculous. Called twice and agent called Chelsea dropped the call on me and was rude

• 
  steve WBA (@WbaSteve) reported 52 minutes ago

  @AskNationwide My debit card was cancelled (not by me) and ordered a new one this Monday My card still hasn’t arrived and now my apple pay isn’t working!! Where’s my debit card ?

• 
  Christopher Freeman (@cmdfreeman) reported 54 minutes ago

  @AskNationwide @Mollylou1988 Similar problem. Money transfer to another bank says it’s worked but over 90 minutes later hasn’t arrived. Something definitely wrong.

• 
  kathleen reid (@independencekat) reported 57 minutes ago

  @MattyCanPic @AskNationwide Im having a very similar problem , also funds not transferring from savings account.

• 
  lm210 (@mm219009) reported 57 minutes ago

  @AskNationwide hi, any known phone line issues? I’ve phoned twice and got cut off after being on hold for 6 minutes both times. Selected call back option and I’ve been hung up on again when the advisor phoned me back!

• 
  Matabele Warrior (@bsisa16) reported 59 minutes ago

  @educationgovuk I hear I being charged 2.50 being late. At a very top Pri - School. It is not going to happen @Uber_Support. We Charge back @AskNationwide...you will pay my money back. There are cameras...I challenge the British Company working with Chinese Company in Shenzhen...pull out the CCTV.

• 
  Rhys Foran (@rhysforan) reported 59 minutes ago

  @AskNationwide I can’t get access to my mortgage statement. Your app and website deny knowledge of me, yet you take a grand a month out of my bank account… please can someone help

• 
  Glen Smith (@Glenthecarp) reported 59 minutes ago

  Trying to open a Flex Current account online, but getting an error message that says the problem is your end. Are you aware of this? @AskNationwide

• 
  ian ross (@ianross48395988) reported 1 hour ago

  @AskNationwide Nationwide advised a customer of our company we were a scam concern and not to pay us for an order! We are a small 22 year old family company.