Nationwide status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (49%)
• Website (27%)
• Mobile App (16%)
• Transactions (8%)
• Transfer (1%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Derby, Derry, Nottingham, St Helens, Glasgow, Swansea, London, Portsmouth, City of London, West Bromwich, Ascot, East Harptree, Liverpool, Southminster, and Luton.

City	Problem Type	Report Time
Derby	Login	8 days ago
Derry	Website	11 days ago
Nottingham	Login	13 days ago
St Helens	Login	15 days ago
Glasgow	Mobile App	15 days ago
Swansea	Login	17 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ian ross (@ianross48395988) reported 8 minutes ago

  @AskNationwide Nationwide advised a customer of our company we were a scam concern and not to pay us for an order! We are a small 22 year old family company.

• 
  Diane Lidster (@DianeFirestoker) reported 9 minutes ago

  Agree, car parking is a great example.All car parks should have option of paying with cash & Apps especially when no phone service! Banks closing down in towns & no replacement bank hubs as promised! If you are over 70 no one cares about you. Thank goodness for @AskNationwide

• 
  daisy macvicar (@daisy_macvicar) reported 10 minutes ago

  @AskNationwide I’ve tried to change my address on my account multiple times but it keeps saying there’s a service issue. I don’t stay at the address that’s on my account but I have received letters to my current address

• 
  Jacko 💙 (@1066jacko) reported 11 minutes ago

  @AskNationwide Hi Nathan, the only issue I have is that we didn’t receive any more texts as it says in the message?

• 
  Michael Bolton (@MichaelBoltonA) reported 12 minutes ago

  @AskNationwide Over 25 minuts on hold and still no answer - high call volumes - when did service become so poor?

• 
  Tommybhoy79🍀🏴󠁧󠁢󠁳󠁣󠁴󠁿⚽ (@ruchillbhoy79) reported 13 minutes ago

  On hold to @AskNationwide fraud telephone line for over 30mins now....terrible customer service this 😡

• 
  lorna50 (@lornaparadise) reported 16 minutes ago

  @AskNationwide @Turbo_GSXR11 Even tho have told you countless times about our circumstances yet no help

• 
  Duncan Gillespie (@DuncsGillespie) reported 17 minutes ago

  A big SO to the customer service @AskNationwide Orpington in setting up my Member Exclusive Bond.Other banks will just tell you to go home and do it online.But in branch it’s quick and more importantly safer, as it gives customers peace of mind from making mistakes #nationwide 🙌🏻

• 
  Tracy (@Tracy52468806) reported 20 minutes ago

  @AskNationwide I know! That’s what usually happens! Today it was insisting I use a card reader or I should order one! I didn’t have it with me!! Yet another system glitch?

• 
  Lauren ☕🎶 (@DiamondDaysXO) reported 21 minutes ago

  @AskNationwide Hoping you can help me with this if APCOA refuse? It was on a debit card though.

• 
  Marv147 (@Marv147) reported 21 minutes ago

  @liamoa @ChelleChipato @AskNationwide The point being that the lad already held an account with Nationwide so he wasn’t a new customer, he was just trying to open an additional account.

• 
  Neil cole (@Neilcol19002790) reported 21 minutes ago

  @AskNationwide how do I send a person X message as you don’t seem to have a email contact address on your website

• 
  Matt Leslie (@mattleslie74) reported 25 minutes ago

  @AskNationwide Your automated service is hopeless. Took eight minutes of being given the runaround & having to answer the same questions over & over before I got through. Also, your app (for Android) is not working when verifying a payment I've made to a third party.

• 
  John Rogers (@TerminallyChimp) reported 29 minutes ago

  @AskNationwide Why is your online banking so awful? I’ve been trying to amend a direct debit for days and it fails every time. I try to delete it and it fails. The absolute basics of managing my money are impossible. Sort it out please.

• 
  jaws6 (@jaws321) reported 32 minutes ago

  @AskNationwide Says tech problems. For log in?

• 
  Tina Raistrick (@tinamay1977) reported 33 minutes ago

  @AskNationwide I cant access the app, first lloyds now nationwide is down

• 
  Jason Crane (@1975crane) reported 38 minutes ago

  @AskNationwide absolute disgraceful customer service - holiday over on day one because of archaic system Keep your fairer sharer payment, means nothing, nothing at all

• 
  ME? I'm not well.... (@itsfar2bright) reported 39 minutes ago

  @AskNationwide @lourowlands99 You can’t remove the card reader if you’ve never had one ! This was a problem several Months ago. Seems you’ve updated the system with the same error. I too can’t transfer money.

• 
  Matt Sneyd (@matt_s29) reported 40 minutes ago

  @JoshPearson88 @AskNationwide Been with them over 17 years and got jack **** and got saving accounts with them

• 
  Bluemailer (@bigbluemailer) reported 40 minutes ago

  @AskNationwide @RLHobs I agree with this.The app is awful and I have reported it several times, nobody takes a blind bit of notice. The IT people at Nationwide are useless.

• 
  glosuk68 (@glosuk68) reported 41 minutes ago

  @santanderuk Not only have you not opened your Leighton Buzzard branch today (and next weekend), your one outside cash machine is down. Thankfully the @AskNationwide is open and their machines are working.

• 
  REALLY SCARY GUY📎 (@fucking_scary) reported 41 minutes ago

  @AskNationwide Can’t log into my mobile account since I got a new phone, called one of your guys like a month ago & he said I’d get a new passnumber in the post which never arrived. Now when I try to call, the ai doesn’t understand the problem & eventually puts me on hold just to be hung up on

• 
  Philip Sirr (@PhilSirr) reported 43 minutes ago

  @AskNationwide what was the criteria for a customer getting the £100 bonus ? i have a savings account a current account and a mortgage

• 
  Clare24/7 (@BirdieBums) reported 45 minutes ago

  @ChelleChipato @AskNationwide Very poor. He should have closed down his existing account, withdrawn funds and opened an account with a completely different bank followed by a letter to the complaints department.

• 
  Yaw Asante (@yawizzy) reported 46 minutes ago

  @ChelleChipato @AskNationwide Go talk to the manager at the bank not here. Not everything is for social media and public consumption. The bank will probably DM you and ask to do same. What happened to offline problem solving?

• 
  RoslynByfield (@RoslynByfield) reported 47 minutes ago

  The Bottom Line talking about changes to business over 20 years and now focusing on boards: now more women but some way to go. @AskNationwide has just prevented a customer from getting onto their board. #wato #bbcpm

• 
  Mr Joshua (@MrMrJoshua) reported 55 minutes ago

  @AskNationwide Failure to Address My Needs as a Vulnerable Customer – 5 Months of Inadequate Service and Generic Responses.

• 
  the pompey pope (@thePompeyPope) reported 56 minutes ago

  @AskNationwide 35 mins into a web chat.Nothing so far except the answer to someone else's query. 27 mins into phone queue . Have some questions to be answered before I can start application for joint account. Perhaps I'll go elsewhere. Terrible service

• 
  Shaun Toole (@garabaldired) reported 57 minutes ago

  @AskNationwide are there issues with being able to make payments right now. I've tried twice and it says "There has been a problem"

• 
  Gooner Kev (@KevKumbaya) reported 1 hour ago

  @AskNationwide hey guys. Great idea to start asking me to use a card reader to send money 👍 is it not enough that I’ve used a login, pin, password, faceID?!?? No I need a ******* card reader to send my nan £25. Is it 2001 again?! What a ******* joke