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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (37%)
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Website (27%)
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Login (25%)
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Transactions (8%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: East Dereham, Plymouth, Kensington, Eastleigh, Portsmouth, Glasgow, Swanley, Tamworth, High Wycombe, Liverpool, Redditch, Crawley, Sutton in Ashfield, Luton and Derby.
| City | Problem Type | Report Time |
|---|---|---|
 East Dereham |
Mobile App | |
| Plymouth |
Transactions | |
| Kensington |
Login | |
| Kensington |
Withdrawals | |
| Kensington |
Website | |
| Eastleigh |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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js
(@js86100625) reported
@AskNationwide Oh really?? I have been having to delete and re-install the app every few days as it keeps crashing. Fobbing off and giving your customers the runaround instead of spending a few quid to fix the bluddy thing is not good customer care.
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Katy Roberts
(@Lallyk01) reported
Hey @AskNationwide I’ve just been forced to drive miles to the nearest branch to pay a cheque in, as you closed my local one, only to find it unexpectedly shut and the cash point not working!! The Post Office don’t take cheques either. How am I expected to access my account??
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Sarah
(@dear___ratboy) reported
@AskNationwide having issues purchasing online. Saying my card can’t be used and i also can’t add it to paypal. I’ve noticed on my manage my cards section on app it says I’ve two cards when I only have one?
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ArosaDays21
(@ArosaDays21) reported
@TSB Absolute disgrace from @TSB and looking like I will be returning to @AskNationwide within days. Been suffering for days and still periodically suffering with no service. Sort it out !!!!!!!!!!!!!!!!!!!!!!!!!!!
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CFox
(@CFOXY5) reported
@AskNationwide Bloody disgusting company u take my money, and mark it as fraud then mess me about #dontbankwithnationwide #ever 20 Years a customer I am gone
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Emma Edgar
(@EmmaEdgarr) reported
@AskNationwide I’ve tried both different device and browser history and still coming up the same error message that there is a problem with your current account application system
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katherine 🦒
(@katieamarsh) reported
@AskNationwide hi, my address has been updated for the last couple years, yet letters are still being sent to my parents old house… help pls
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John Waterworth
(@jwaterworth) reported
@AskNationwide No chat bubble. Tried on different browsers. On my phone and on here. Thanks for you're help, but I'm giving up now. Don't want to waste more of my Sunday on this.
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Paul Hewitt
(@shamengb) reported
@AskNationwide is the personal loan for existing customers helpdesk open today? tried a couple of times and theres an automated message saying that they are closed, but website says they open at 9am. thanks!
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Alice Ashcroft
(@AliceCAshcroft) reported
@AskNationwide Hi there - thanks for the prompt response. But this is another problem I have: I cannot recall any of my login details. How do I go about retrieving my account?
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theyardener
(@theyardener1) reported
@AskNationwide You need to get more people on your phone's... Nine minutes on hold and counting is very poor service
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John Waterworth
(@jwaterworth) reported
@AskNationwide Contactless isn't working. And given that almost everyone prefers contactless now. It's a bit of a problem.
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js
(@js86100625) reported
@AskNationwide I have a better idea! Why don't you just ask your IT team to fix it! Maybe you could ask Halifax and HSBC for some tips on how to make a functioning mobile app.
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Sev Bouclier💙
(@Sev_Bouclier) reported
@AskNationwide Yes on both counts Kiri. It has been happening for the past 5 days. Not a problem, as I can log in another way. Just thought I'd ask. Thanks Kiri.
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Dave Anthony
(@GB_DaveAnt) reported
@AskNationwide Hi, through the app. I'll try the website
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!
(@SportsFanGB1) reported
@AskNationwide hi, I need a statement to show proof of address and it’s impossible to sort via the app…. Can’t even locate one to screenshot. Do I need to visit a branch. ? Or can I request one is posted to me at my registered address?
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Lisa Clarkson
(@ClarksonAcc) reported
@AskNationwide 08005877100 That's the number advertised. I appreciate that sometimes you are busy but when you are broken down, an hour waiting on hold is unacceptable.
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Dave Anthony
(@GB_DaveAnt) reported
@AskNationwide Nope, website Won't let me in at all. I'll call...
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Olivia
(@olivia__ferrari) reported
@AskNationwide hi, i can see eBay have tried to take a payment twice - one went through but the other one is pending and has putting my bank into - Can someone help asap please
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m watt
(@mwatt48605570) reported
@AskNationwide Hi, I’ve tried to check some payments from 2018 but app tells me I can only o back 18 months. How do I access the pdfs mentioned in the banking app? Thanks
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chloe
(@chloe_voysey) reported
Locked out of my @AskNationwide online banking and they’ve made it impossible for me to get in contact🙃🙃🙃
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Chris T
(@ChrisT64551715) reported
@AskNationwide do you have facilities to help if an account holder becomes housebound?
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Brian Reynolds
(@BrianR821) reported
@AskNationwide There is no bar across the top. I log in with finger print authority
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Em
(@Emzlifetank) reported
I am waiting to receive a wire transfer to my @AskNationwide account from @NatWest_Help that my builder did in Natwest branch. It’s been 30 minutes and still not received. Help?
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Sarah Wilkins 💙 she/her
(@Sarahwilki) reported
@debrakidd Couldn’t agree more. My dad moved into a care home. Can’t change his address over the phone. No paper form. Can’t do it online because he’s never registered a mobile number to his account. He has to go to a branch: he’s bedbound but has capacity. Help @AskNationwide?
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Mick Humphries 🔶 🇪🇺 🇬🇧🇫🇰
(@mickhump) reported
@AskNationwide @nomoneyforbeer Yes you have received reports. I have the same problem and have reported it. Perhaps you should forward this thread to Joe Garner so he can speak to someone and maybe the members will get some action on an issue that has been going on for over a year 😡
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js
(@js86100625) reported
@AskNationwide Your mobile app keeps crashing. It has been doing so ever since I joined the bank. Never had problems with the Halifax app and I regret switching now. From an exasperated customer, FIX YOUR BLUDDY APP!!!! How difficult can it be???
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spencer Osborne
(@betfairpro1) reported
@AskNationwide I'm having problems transferring money to sky bet
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Kim
(@KimC_88) reported
@AskNationwide Oh ok so even though I’ve been a customer before I can still get the incentive? I no longer have a nationwide account
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Joey PFC
(@TheBeardedAxe) reported
@AskNationwide My debit card has stopped working and my current account is no longer appearing in my online banking - what is happening?