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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (52%)
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Website (21%)
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Transactions (12%)
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Login (9%)
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Transfer (6%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Stoke-on-Trent, Alfreton, Harwich, Ilkeston, Waltham Forest, Edinburgh, Poole, Poplar, City of London, Ipswich, Manchester, Dundonald, Ebbw Vale, Andover and Little Cheverell.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
Mobile App | |
| Alfreton |
Transactions | |
| Harwich |
Mobile App | |
| Ilkeston |
Mobile App | |
| Waltham Forest |
Mobile App | |
| Edinburgh |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Steve Hill 🏴🇪🇺
(@NexusUKOrg) reported
@alexbloor No, I'm putting @AskNationwide up for the "shittest bank" award. Refused to let me access my own money in an "instant access" account for several months, forgot to do a CHAPS transfer which almost caused my house purchase to fall through, refused to discuss it on the phone. 1/2
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Becky Armstrong-Corbett
(@bchypnotherapy) reported
@Frankie44444 @AskNationwide They don’t want to help first time buyers either because their poor little fingers can’t work past 5pm.
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Chris
(@BWFC1982) reported
@AskNationwide I do but I don't have access at this moment in time. Can you help me?
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Mark G
(@Frankie44444) reported
@AskNationwide Shame you won’t help customers struggling with ptsd. Shameful company
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Mark G
(@Frankie44444) reported
@AskNationwide I just want to pay a loan off but it’s proved impossible. I’m not calling just to be made to feel a fool. It takes a lot of confidence for me to call. So now i’m stuck as i’m not good online
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Chris
(@BWFC1982) reported
@AskNationwide hi I've had a series of direct debits leave my account that I didn't approve. Can you help me regain my lost money?
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Becky Armstrong-Corbett
(@bchypnotherapy) reported
@AskNationwide seems their mortgage application lines are only open when everyone is at work. My son can’t have his phone at work. Guess when the lines are open 9-5. Unbelievable joke. He’s finished by 5.15. No online chat no help for working people after they finish work. Jeez.
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Matt Johnson
(@mjj1286) reported
@AskNationwide - I've been trying to make arrangements for my upcoming wedding for the last 2-3 days and either keep getting payments blocked, or the Nationwide website keeps crashing when I set up a payee or try to pay online. This is urgent - what is going on? 🤨
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Tony Byrne
(@TonyByr19556826) reported
@AskNationwide I’ve tried to contact Nationwide and it’s impossible to be able to talk with anyone, can you ask them to get in touch with me. Anthony Byrne 07712839920 Thanks
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Peter Osborne
(@Sy1ney) reported
@AskNationwide Hi Karen. That’s not working as she doesn’t have an account number. She’s going round in circles. Very frustrating.
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SAR
(@sratcliffe2) reported
@AskNationwide good afternoon I'm trying to transfer money into my cash is from my Flex direct account but the app isn't allowing me to do it. Can you help?
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Norbert Lieckfeldt 💙
(@nlieck) reported
Getting caught in vicious circle from hell at @AskNationwide - they say Without a card reader, you can still: [...] send money to someone you've paid before. Logged on online. Made payment to - guess what - someone I paid before. Site asks for card reader input. 🙄
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Harry McGill
(@Harry99439912) reported
@AskNationwide can you help me change my address
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Matt Johnson
(@mjj1286) reported
@AskNationwide Just to add that I tried the Webchat and they can't help. I apparently have to call two separate numbers to fix both problems 👍
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khalid
(@cabdik333) reported
@AskNationwide i have deposited some money in my account by using atm it was 10 jul 16:03 but when i log in the app and try to see if the money is there There is nothing
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Dave Callear
(@0Calleaz) reported
@AskNationwide my wife has intermittent issues with your phone app , what do you suggest to resolve this? I however have never had any problems!
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Josie Munro
(@josieremx) reported
@AskNationwide what’s your data protection protocol for a customer requesting a copy of a bank statement in branch? I just obtained one while stood in the queue outside by just handing an employee my bank card, no details given/ID shown/pin given which feels a bit sketchy 😬
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Norbert Lieckfeldt 💙
(@nlieck) reported
@AskNationwide In that case I'd suggest updating your help page.
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Peter Osborne
(@Sy1ney) reported
@AskNationwide She’s a previous customer but nothing currently open. She thought she’d opened an isa 6 weeks ago and was waiting for ID verification.
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beanhead
(@offbrandbeanz) reported
@AskNationwide Hey! I have applied for a FlexOne card and I just got sent my customer number. Can I create an account on the mobile app yet or do I need to wait until the card and PIN arrive?
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Becky Armstrong-Corbett
(@bchypnotherapy) reported
@AskNationwide Your website says you can ring until 6pm. Which isn’t true. You don’t take calls after 5pm. How do you expect working people to ring you when they work until 5pm?
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Becky Armstrong-Corbett
(@bchypnotherapy) reported
@AskNationwide You’re sorry my son wishes to keep his private information (which you need to identify him before the call can continue) private and only ring you after work? Please just have your phone lines open as per your website at 6pm.
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Jemma Bearman
(@BearmanJemma) reported
@AskNationwide I need to transfer some money but the App is not coming up properly, there’s just a blurry picture of some trees. Are there any issues at the moment?
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Norbert Lieckfeldt 💙
(@nlieck) reported
@AskNationwide That's all very well and good, but it's Sunday evening, someone is waiting for money and your help page says I can do this without a card reader.
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William Marchant
(@richonlyinname) reported
@AskNationwide are there any fees for using a Nationwide debit card on the Isle of Man? I've checked your website and it's ambiguous (it's not technically part of the UK, but uses the £)
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Kam Dhaliwal
(@KamDhaliwalx) reported
@AskNationwide so if you don't speak english you can't report a card lost via customer service?? 🤔🤔 Even though you confirm details while sitting with your daughter on speaker phone? But request she speak on your behalf?
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Peter Osborne
(@Sy1ney) reported
@AskNationwide Thanks again Karen. I take your point but she (I) uploaded a copy of her drivers licence with the online application as proof of her ID. There is clearly an issue at your end. She has decided to go elsewhere because she’s getting nowhere with your organisation.
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Mark McDonald
(@mark_p_mcdonald) reported
@AskNationwide some of the fonts on your preview new website are a bit unfriendly to read. Particularly in the header and footer, and some of the CabernetJFPro serif font usage. Some looks blotchy and some looks busy, requires more concentration than the old site to read.
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Matt Johnson
(@mjj1286) reported
@AskNationwide Yes, tried making payments with other payment methods (e.g. Nationwide credit card, etc) but not working either. Am retrying one payment with another card so will see if it works. Re.sending a new debit card out, what's the number to call? Thought this was done automatically?
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Mark G
(@Frankie44444) reported
@AskNationwide To be laughed at again because of my problems. No thanks. No i don’t but i will keep telling people how horribly i’ve been treated by your company