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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (36%)
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Login (27%)
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Website (25%)
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Transactions (9%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Elgin, Dunstable, Andover, Milton Keynes, London, Manchester, Skipton, Caterham, Plymouth, Ipswich, Birmingham, Rugby, Gillingham, Edinburgh and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 Elgin |
Login | |
| Dunstable |
Website | |
| Andover |
Mobile App | |
| Milton Keynes |
Website | |
| London |
Login | |
| Manchester |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Lmichjo
(@lmichjo) reported
@AskNationwide just spent all afternoon on phone trying to find out about my ISA maturing and eventually put on hold by Libby for over 15 mins!! Now cut off! Very poor service
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Ghost of Goose
(@ghostofgoose5) reported
from
Little Cheverell, England
Brilliant customer service from @AskNationwide in Salisbury this morning. I would suggest the very rude staff from the Henley on Thames branch & the useless unhelpful lot from the Bletchley branch are sent here for further training.
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Emma Nuth
(@EmmaNunn655321) reported
@AskNationwide I need to cancel a current account switch please help thanks
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harry290105
(@harry290105) reported
@AskNationwide hi, I am currently living in Australia and would like to shut down my savings account and move the money. My internet banking does not work for me and nationwide has been everything but helpful so I would need to cancel over the phone. Can I call using WhatsApp?
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Ghost of Goose
(@ghostofgoose5) reported
from
Salisbury, England
Brilliant customer service from @AskNationwide in Sailsbury this morning. I would suggest the very rude staff from the Henley on Thames branch & the useless unhelpful lot from the Bletchley branch are sent here for further training.
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Bob Bell
(@bobbell58) reported
@AskNationwide Hi Nationwide. I have been trying to transfer money into a nominated account all afternoon… keeps saying: We’re sorry we are currently experiencing a technical issue. When is this likely to be resolved?
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Graham Williams
(@GrahW1981) reported
@AskNationwide @Debbiecrosbie1 your team email this morning to say they will look at a situation in a further 3 to 5 working days, when the deadline for resolution was yesterday, totally disregarding all my commentary from yesterday is entirely disgusting.
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JungleBwoy🦧
(@Megatron4368) reported
@pjwileman @AskNationwide Having same problem sent some money from another account and not landed as of yet aswell
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Robyn Cushen
(@RobertCushen80) reported
@AskNationwide your app is not working AGAIN. seriously. Sort it out.
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MsT1970xxx
(@MsT1970x) reported
@kathrynhall_ @RHansonWrites I agree, I recently had a run in with @AskNationwide long story but basically got ignored & spoken to like **** by an employee of Cardiff Queen Street branch because my card was stuck in machine and I was worried it was because of tampering. They paid me £25 by way of apology
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Mikey/Fox ⎊ 🏳️🌈;;
(@petenthepirates) reported
Hi @AskNationwide i got sent some money but it hasn't arrived in my account despite it saying completed on the other end. I also tried to move money from my savings account to my current account and it has disappeared. Please help :)
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SCOTT MILLER
(@RealityGuru__) reported
@AskNationwide Why is the app not closing when swiped away? This has only started since the recent app update. If anyone was to pick up my phone after me they would have access to my bank details. This is a MAJOR security flaw with the app, swiping it closed should close it.
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Jamie Nichole Watkinson
(@Ohmygodjammie) reported
@AskNationwide hi, I updated my address and asked to generate a bank statement. Since I have done this, I can’t move money from this account or see any of my statements. Says “technical error” and with the statements says “please try again later” can you please look into this?
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Dean Smith
(@DeanoXX) reported
@AskNationwide FlexStudent online application is broken. Initial screen has no option to add phone number - next screen says no phone number on record and stops. Please advise.
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Captain Chaos 🇺🇦
(@CaptainChaos5) reported
from
Andover, England
Just seen an ad for @AskNationwide promoting their Scamcheckker service. I think the public have worked out the scam.
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Kayleigh
(@KayleighG) reported
@hyperjar @AskNationwide I have been trying to top up my hyperjar wallet via nationwide banking app for a week now and get an error on nationwide every time. Is this a known issue? Has always worked perfectly before. Thanks
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Emma Nuth
(@EmmaNunn655321) reported
@AskNationwide We have and they said they have sent a email to a team that takes 3 working days . We need a confirmation it has been cancelled please
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bigbee3
(@bigbee3uk) reported
my wife has just had her bank account suspended due to an error which is the banks mistake, and now MUST wait for 4 days before access is granted. what a joke @AskNationwide is. thankfully most of my banking is done with a proper bank.
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Harry
(@HarryGiless) reported
@pjwileman @AskNationwide Same, is the internet banking down? Payments and balance isn’t refreshing ?
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Chester
(@Saz2473) reported
@AskNationwide I am unable to log into the App, it says "lets find your account", but the service update doesn't say this is an issue.
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BIGTN
(@bigtenz99) reported
@petenthepirates @AskNationwide Think they're having issues with their services/mobile app as I'm having the same problem. Balance isn't updating and can't see incoming payments
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Melanie Bradley
(@MelBradley79) reported
@AskNationwide it won’t let me move money and I’ve had money sent to me and it’s not showing is there a problem?
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Harry Turnbull
(@turnbullissimo) reported
@AskNationwide Still same issue since February. Cannot extract daughter's matured trust fund cash. It may be easier for her to create with my help (SEND) a Nationwide current account. How do we do this?
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chris williams
(@chriswi11654479) reported
@AskNationwide Is there a current issue with incoming payments
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Sarah Gibbons
(@SarahG20123) reported
So, I finally decided to swap my current account to @AskNationwide Only to be thwarted as there was nobody in branch who could do that, although they said they could help me use can IPad. Also offered to book an appt but only on a weekday. Not good. Grrr!
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Harry Turnbull
(@turnbullissimo) reported
@AskNationwide Its easy to say that but what about when they ask if Im the account holder? And how do I actually take back ownership as this isnt working?
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Ethan
(@ethanms10) reported
@AskNationwide went to Stratford yesterday to deposit some funds but your machine was broken. Is there anyway you can check so I don’t waste another trip 🫠
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Chester
(@Saz2473) reported
@AskNationwide Thanks i did call and there seems to be an issue with the app requiring some people to confirm details and need to wait until after 12pm to see if works but there is no information on the service update about this particular issue.
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Richard James
(@richj1984) reported
@AskNationwide As a new customer, I’m not eligible for Account biometrics instead of a card reader. How long do new customers have to wait? Making me want to switch already having to use it
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BlueLadyBlue💙🏴
(@BlueLady1875) reported
@bobbell58 @AskNationwide We’ve got the same problem too. Can’t access the account.