Nationwide

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Nationwide Outage Chart 12/10/2025 00:50

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (36%)

    Mobile App (36%)

  2. Website (22%)

    Website (22%)

  3. Login (19%)

    Login (19%)

  4. Transactions (14%)

    Transactions (14%)

  5. Transfer (6%)

    Transfer (6%)

  6. Withdrawals (3%)

    Withdrawals (3%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Wigston Magna, Norwich, London, Islington, City of London, Woodford Green, Newark on Trent, Southampton, Leigh, Neath, Plymouth, Manchester, Leeds, Oxford and Hinckley.

Loading map, please wait...
City Problem Type Report Time
United KingdomWigston Magna Website
United KingdomNorwich Transfer
United KingdomLondon Website
United KingdomIslington Mobile App
United KingdomCity of London Login
United KingdomWoodford Green Transactions
Map Full Outage Map

Community Discussion

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Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • JohnTra46586800 John Tracy (@JohnTra46586800) reported

    @AskNationwide @allan_ronnie Yes but your saver rates are still ****

  • ClareCowhig Clare Cowhig (@ClareCowhig) reported

    @MisssFergie @AskNationwide I’d been having same issues- then a new card arrived out of the blue today saying ‘to keep money safe we’re replacing your debit… ‘there hasn’t been fraudulent activity.. just something we do from time to time…’ wonder if yours is same issue? Cld at least warn their customers!

  • Darrentebbutt1 Darren Vilton-Tebbutt (@Darrentebbutt1) reported

    Well done @AskNationwide for planned maintenance. No payments to and from accounts till 7am Sunday. That's a failure in customer service

  • johnlhaggis John L Haggis (@johnlhaggis) reported

    @AskNationwide anyone care to help

  • Maxeen_R Maxeen Renton (@Maxeen_R) reported

    @AskNationwide Hello, can someone help with why I'm suddenly unable to make online transactions with my debit card please? It's happened with 2 separate transactions now. Thanks

  • zoe_hayes zoe (@zoe_hayes) reported

    @AskNationwide Yes he went inside and someone took his name and details. He had put his card and pin into the machine when a man approached him and told him that the machine wasn’t working. He took his card out and went inside to speak to someone and I think she knew it was suspicious as she

  • Aaronk28 Aaron Kumar (@Aaronk28) reported

    @AskNationwide Hi, is your app down at the moment I am trying to get in and it just keeps loading!

  • HeadlessActing Brandon Ferguson (@HeadlessActing) reported

    Why is it that any time that there’s money going into my account @AskNationwide shuts down for 4 days?! Definitely moving banks ASAP #Nationwide

  • momoko23451 somone (@momoko23451) reported

    @AskNationwide infact you are incorrect, Ive just been told on the phone that the complaints team close at 5PM according to your agent - Jackie... What kinda of service are you guys actually running.. part time banking ?

  • cjrobertsx Chloe (@cjrobertsx) reported

    @AskNationwide hi, any idea why I’m unable to transfer money into my help to buy isa? Not sure if it’s me or your system is down? Thanks

  • philipjdaniels phil (@philipjdaniels) reported

    @AskNationwide please help me stop a payment pending for a company using worldpay. They have not fulfilled any of the tasks and are processing a transaction.

  • RachelAldington Rachel Aldington (@RachelAldington) reported

    @AskNationwide please stop sending me letters telling me to call you, when the number that you give cuts me off. I’ve called 8 times over the past month. I just want to change my address so that I can access my mortgage information. I need 60 seconds with a human being.

  • tstaddon Tim Staddon (@tstaddon) reported

    @AskNationwide Thanks. Their devices are compliant but to enable the UK app store access they'd have to disable access to apps that they still need for Ukrainian contact. This is different to how many other UK personal banks have enabled their apps to be installed from the Ukrainian app store.

  • Welsh_English Welsh English (@Welsh_English) reported

    @AskNationwide I have seen a notice that you are working on your system planned maintainence until Sunday 0700 and that transactions are being held in a queue. Is this correct?

  • DarrylTovey Darryl Tovey (@DarrylTovey) reported

    Awful service from @AskNationwide. Cancelled a mortgage application after poor service from their preferred solicitors, Enact. Asked to refund my £999 fee, agreed but that was 22 days ago, still waiting. Have raised a complaint but not even an acknowledgement. Awful

  • momoko23451 somone (@momoko23451) reported

    @AskNationwide What is the point of having a complaints number when the person who answers it says they can access past/current complaints... utter tosh. number called was 0800302015

  • sunildvr 🇺🇦 (@sunildvr) reported

    Wow @AskNationwide - no notice of this when I logged on earlier today. That’s a huge pain if someone is reliant on a payment being sent or received today or tomorrow. Why was there no advance notice of such an outage!?

  • chicoh2 charles (@chicoh2) reported

    @AskNationwide I am in your Coatbridge branch and the service is unreal there are two windows open and I am been standing here for 20 minutes and there is a huge queue Surely there should be a better way to manage your branch known lunch time would be busy. BOS service is better

  • tstaddon Tim Staddon (@tstaddon) reported

    @AskNationwide Thanks. We can do the online banking on my PC no problem, it's more so they can track their balance after getting their own place in a few months' time. They can't be expected to get a PC just for one website login!

  • EJ_sketches Emma-Jane (@EJ_sketches) reported

    @AskNationwide Can I transfer the full amount of a Loyalty Saver directly to a current account using your banking app? Am I likely to encounter any problems doing that?

  • tstaddon Tim Staddon (@tstaddon) reported

    @AskNationwide Thanks for setting up accounts for our Ukrainian refugees, so quickly! One problem... their phones have UK SIMs but still need to be in the Ukraine region (for other apps) and neither the Apple nor Android app stores allow the Nationwide Banking app to be installed

  • WhatMeaks Meaks (@WhatMeaks) reported

    @AskNationwide The notification in online banking says you’re “working on your systems until 7am Sunday and payments will be held in a queue until work is completed” - are you seriously saying I can’t transfer money in/out of bank accounts effectively for 3 DAYS?! That is not ok!

  • owltwig Ryan 🌙 (@owltwig) reported

    @AskNationwide Hi, I’ve received my card and pin in the post but I’m unable to set up digital or mobile banking as it says the account is still new. When can I access this as it says on the letter it’s available to set up immediately?

  • daryl_lay Daryl Lay (@daryl_lay) reported

    @AskNationwide Do you think building societies should advertise a rate on their website when that rate doesn’t actually exist ?

  • rugoldie Ruth Tibby (@rugoldie) reported

    @AskNationwide has the loan application issue been reported? The website is saying there is an error accessing the quote/application

  • BeaverTailVTG Beaver Tail Vintage (@BeaverTailVTG) reported

    @AskNationwide how long should it take from mortgage application to offer when it is a persons 2nd application on the same property (no valuation required)? It has now been 23 working days for our buyer.

  • Zozo_Victoria1 Zoë Ebbutt (@Zozo_Victoria1) reported

    @AskNationwide my app hasn’t been working for the last few days? Keeps saying there is a technical problem

  • lorieft Lorie Farrell 💙 (@lorieft) reported

    @AskNationwide For example, online triple access ISA.

  • kelvs97 kelvin (@kelvs97) reported

    @AskNationwide is there an issue with the nationwide live chat app?

  • rugoldie Ruth Tibby (@rugoldie) reported

    @AskNationwide No both the app and the direct website and both saying the same message