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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (40%)
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Website (24%)
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Login (18%)
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Transactions (14%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Crawley, Plymouth, Stockton-on-Tees, Whitehaven, Dumfries, Glasgow, Redhill, East Kilbride, Ramsgate, Waltham Forest, City of Westminster, Edinburgh, Westbury, London and Hackney.
| City | Problem Type | Report Time |
|---|---|---|
 Crawley |
Mobile App | |
| Plymouth |
Login | |
| Stockton-on-Tees |
Transactions | |
| Whitehaven |
Mobile App | |
| Dumfries |
Transactions | |
| Glasgow |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Helen Lee
(@helspascoe) reported
@AskNationwide I connected with an agent earlier - she asked me to “log in to resolve”!
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Lord P aka Kevin 🇸🇰🇪🇺🇩🇪🇿🇦🇬🇧
(@c_pavol) reported
@AskNationwide I am happy I am not your customer
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WAZ
(@WAZ78169995) reported
@NeilP00591298 @AskNationwide Tired of these excuses and delaying? Just move all your savings to YBS easy access/rainy day like me, that's the only way they get the message. You can always move it back if they finally catch up.
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Bruno Martelli
(@brunomartelli) reported
@AskNationwide How do I contact you? Ive spent ten mins on hold which cost ten quid as I was overseas. Please dont tell me to look at the website, it does not contain answers i need
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Warren
(@Wazza1973) reported
@AskNationwide There seems to be some technical problems on the website when going on to the chat with us tab. I will call in the morning.
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tracy dainty
(@tracydainty) reported
@AskNationwide I can understand why @sainsburys didn't come first. Their customer experience is atrocious! Nolonger do they hold any values.
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Warren
(@Wazza1973) reported
@AskNationwide how do I send a secure message on the Nationwide website?
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Valerie Christina White
(@Valerie87725636) reported
@AskNationwide URGENT*please help I’m abroad since for2xRIEP*holding on phone toverify visa debt card xxx3906 act xxxx106 LONG HOLD ON CALL USING jamacia data VERY dangerous I’m single woman TIRED HOLD USED ALL data lost call
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matt
(@matt56298376) reported
@AskNationwide website is complete CRAP will not allow anyone to open a new account, just keeps throwing up useless errors Finally made my mind up as a member for over 20 years I cannot take anymore **** for this pathetic BS I’m off
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Susan Cowling
(@Susan2706) reported
@AskNationwide is there an online banking outage got a message saying technical issues
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Sara Estelle Turner
(@flowersempower) reported
@AskNationwide I have already logged a complaint and meanwhile while I wait I have no access to any of the money you have of mine (including all my personal savings) and no ability to pay for anything and standing orders refused. You should have contacted me before you did this.
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Sara Estelle Turner
(@flowersempower) reported
@AskNationwide Hi Marcus - I discussed this with a customer service person via phone and was denied access to another person. I am so disappointed in your service. It is a little too late now as my account is closed and all access denied. Why did you not get in touch first?
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Susan Cowling
(@Susan2706) reported
@AskNationwide Okay it tells me when I open credit card part that we are currently experiencing technical problems. Please try again or view our service availability page for mor information .
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Dan Wilson
(@777ds6jz5v) reported
@AskNationwide Day 6 with no useful support from Nationwide Insurance. Their 3rd party suppliers are useless. Trapped in a house with no water, no heating, no toilet. Alternate accommodation agency not responding. Disgusting operation. Why pay for insurance?
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GYsapper
(@GYsapper) reported
@AskNationwide What exactly is NW playing at. For over two months now you have completely blanked savers while interest rates continue to rise. You have turned into the least mutual mutual in history Base rates are now 1.5% above your pathetic best limited access ISA .
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Helen Lee
(@helspascoe) reported
@AskNationwide I’ve raised a complaint but turnaround time suggests 5 days - I need to access my accounts today, not in a week’s time!
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Stéphanie C
(@Stephke_C) reported
@AskNationwide How do i access my account now then? I cant get back anytime soon and i need to do something. I dont have my customer number with me either as havent needed that for years.
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Helen Lee
(@helspascoe) reported
@AskNationwide I tried this. They said i needed to complete the online form. I explained that i am locked out of internet banking as it does not recognise my customer no. This is the third day without access to my funds, and follows a bereavement. I am hugely disappointed by nationwide.
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David E
(@DavidEppel1) reported
@AskNationwide There's no point thesecards have always had the same problem. Some merchants' terminals don't recognise the card
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Sara Estelle Turner
(@flowersempower) reported
Shame on you @AskNationwide I've been a loyal customer for over 20 years. Today I discover that you've closed my personal account without no communication beforehand, leaving me in total disarray financially. You have all my savings and I have no ability to pay for anything.
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Helen Lee
(@helspascoe) reported
@AskNationwide I am going around in circles. Please can someone who can actually resolve this call me? I have been on hold for ages trying to resolve, have been promised call backs which don’t happen & the chat bot just keeps asking me to log in - i cannot log in as you have frozen my accounts!
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Steve 🐟🎩🇬🇷🇪🇺 💙 #European
(@poorscousertom) reported
Dear @AskNationwide Mywife has just bought a tub of Lurpak, can you check my statement please as I haven’t slept a wink. Any problems, can I offer my wife as collateral damage.
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Mark Padden
(@ILPadrino1994) reported
@AskNationwide can you help at all? I've been charged for an item I've returned and yet to receive any refund
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Bruno Martelli
(@brunomartelli) reported
@AskNationwide I'm not sure. I have invest direct + FlexBasic account with a card. Trying to pay myself at Natwest - I've paid me before. App + Website want me to use card reader. I have choice of card numbers to use in a dropdown. Neither are the number of the FlexBasic account card i have...
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Helen Lee
(@helspascoe) reported
.@AskNationwide really disappointing service - I notified you of my father’s death and you have frozen my account and deleted my internet banking as well as his! No call back as promised, live chat suggested i “log in” to resolve(!) and complaint turnaround time is 5 days!
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Tom Quante
(@TomQuante) reported
@AskNationwide why hasn’t my help to buy ISA paid out it’s interest yet? The anniversary is 9 Feb..?
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A.
(@Lexiiee_x) reported
@AskNationwide It’s not a new account and the chat person was no help
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Jen Morgan
(@JenMorgan2050) reported
@AskNationwide committed to help #cladding remedial owners: Please help ur suppliers (underwriters/surveyors) understand new legislation & info they need. My @SBHGLondon flat sale is stuck with them/you despite being fully funded & on its way to #ews1 compliant. Help! @UKFtweets
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Fin
(@Finananan) reported
@AskNationwide hello, I desperately need help
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malcolm vickery 💙
(@caldiglaws) reported
@AskNationwide when you are told something will be sent out within 5 days is that full working days and does it include the day you were told on ?