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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (29%)
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Login (29%)
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Website (22%)
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Transactions (12%)
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Transfer (5%)
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Withdrawals (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Eastbourne, Letchworth Garden City, Kettering, Edinburgh, Horsham, Maidenhead, Croydon, Chester, Newham, Nottingham, Telford, London, Tower Hamlets, Winchelsea and Bicester.
| City | Problem Type | Report Time |
|---|---|---|
 Eastbourne |
Mobile App | |
| Letchworth Garden City |
Mobile App | |
| Kettering |
Login | |
| Edinburgh |
Login | |
| Horsham |
Transfer | |
| Maidenhead |
Transfer |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Melanie Bradley
(@MelBradley79) reported
@benwell_lad @RoyalMail @AskNationwide Was your cheque for the app going down all the time? I’ve still not heard anything and thought i might of got a payment by now
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Elly Chang
(@ellychang88) reported
@AskNationwide I just tried to log online to my bank account. I'm getting error experiencing problem.
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Malcolm Emmett
(@emm33) reported
@AskNationwide Perhaps you could stress that there is no problem with in person purchases, where I am apparently okay to spend money, but not online purchases. Really not sure why there is this difference.
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Soph
(@sophieejoannee) reported
@AskNationwide You are a awful bank. I am a vulnerable person and no-one can give me a reason as to why you're holding my money. The person I spoke to on the phone was SO rude to me. How the hell is it legal for you to hold my money hostage for no reason and no-one can tell me why!!
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Jacqueline phillips
(@Jacklavery) reported
@AskNationwide my current account is showing on the app how do I access my credit card details
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Michael Jenkins
(@MJenkins88) reported
@AskNationwide Where is the button on that website for an online chat?
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Vince Aven
(@VinceAven) reported
@AskNationwide Sorry @Nationwide you can't give us nothing stop telling us to go to your website when you're offering nothing when you're offering us nothing answer that time to look elsewhere.
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richabr
(@_RichAbs) reported
@AskNationwide how do I transfer my existing nationwide ISA to another nationwide ISA? I have searched the web site and failed to find a description of the process. Thx!
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Ralf Bat 🦇 Dog & Margo
(@GuruGryff) reported
@AskNationwide Yes I have, but have had to do so despite the warning that you may not be able to recover or refund the money, because of your “technical error”
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Rob Neil
(@robneil) reported
Why is it impossible to sort anything out using a power of attorney when dealing with @AskNationwide’s credit card team???
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Owain Kimber
(@owaink) reported
Good morning @AskNationwide @Nationwide Please enlighten me why you won't accept PDF copies of bills issued by a utility company as proof of address? They are original documents and most billing is going paper free. Update your working processes to reflect reality please.
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Ashley
(@Ashley96093970) reported
@AskNationwide absolutely disgraceful service lately I will be changing bank providers in the near future that’s for sure sick and tired of not being able to access my money or have money sent to me that I can use straight away none of this bullshit maintainence
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Sandgrounder2
(@Sandgrounder2) reported
@AskNationwide Hi, wife now very upset with you. She opened a Flex Account last week on my advice (I've been with you for years with no problems until now) but you have just told her you've blocked her account and she has to contact the Fraud team??? What on earth is going on?
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H R Hesson Projects
(@HollyRHProjects) reported
@AskNationwide so you wouldn’t resolve your error in chat - told me to phone. After 20 minutes paying for the call you cut me off. I already have a complaint form in but I need you to sort your error today please?
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Spanish Tony
(@marbellatony69) reported
@AskNationwide @damianpjones Move banks! Nationwide are rubbish tbh. I went to Barclays who allow all of this. Too many errors and downtime with nationwide
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Ethan
(@Eth7n1) reported
@AskNationwide Trying to make a claim, found how but I can’t get through on the website in your guide nor the phone number. If I’m meant to notify you how can I?
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Zak
(@ZakariahJN) reported
@AskNationwide hi, I want to set myself up as a limited company. Do you know if this is something that you can help me with, if I was to visit a branch in person?
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mufc
(@mufc7787373) reported
@AskNationwide My card is not working but I have not frozen my card but my Apple Pay works tho
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Owain Kimber
(@owaink) reported
@AskNationwide 2/2 Utility providers only allow access to their bills via user names + passwords. Paper copies are just ad easily stolen through the post 🤦
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lorna hargreaves
(@lh1293) reported
@AskNationwide Hi, how do i access that chat please? There no option on the link that i was given. Thanks
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Steve Parkinson
(@steveparky69) reported
@AskNationwide hi have you taken the picture from the front page log in on the app ? Mine is just a white screen with the logo on now when I log in
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Ralf Bat 🦇 Dog & Margo
(@GuruGryff) reported
@AskNationwide That's not what the error says though, is it? It says it's due to an "unexpected technical error" not that it's unable to match the details. All the details are correct, and I have had to submit the CHAPS request now. But I suggest you pass this through to your technical team.
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lorna hargreaves
(@lh1293) reported
@AskNationwide hi, is there an issue with mobile banking transaction? I have just transferred money from flex account to cashbuilder book account, transaction shows it had left flex acct but not showing in cashbuilder - this is usually instant and i am worried now?
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Eleanor
(@tweet_with_elll) reported
@AskNationwide my card won't let me withdraw cash from a cash machine?? Keep getting an error, advised to contact the bank. Can you help? I know there is planned maintenance but it says this won't impact withdrawals
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JMRD34
(@jmrd34) reported
@AskNationwide I think the staff at the Glasgow Shawlands branch may need some training. As if the service isn’t poor enough with the branch shut on Mondays and for lunch, the branch closes and doesn’t put a notice up to say for how long.
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HomegrownbyHan
(@hanpan_3) reported
@AskNationwide hi, I've had many problems with my card, I've just tried to unblock it and apparently I can't... what is going on? I'm getting tired of not being able to use my card.
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Holly Meek
(@hols_meek) reported
@AskNationwide shocking service. Initiated our switch to you months ago and still not happened. No communication at all. Constant excuses as to why switch has t happened. Awful service, not the best first impression.
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Nicola Kennaugh
(@sunshinebench) reported
@AskNationwide is the an issue with your website? I am trying to log on from laptop an it keeps coming up s unavailable?
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Henk Jan
(@HJSchuuring) reported
@AskNationwide @datliz I have done this twice now and the only reply you get is to change the reference in the online banking module. That is not a solution to the problem. We need the option to be available in the app. This is going to be a dealbreaker if not sorted soon. @AskNationwide #slowservice
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Samantha McCormack
(@slmccormack2) reported
@AskNationwide I’ve had a problem with my account since early Nov. After 7 conversations (in branch & over the phone) I’ve been reassured it’s solved after each. It still isn’t & I’m so unimpressed, plus the inconvenience it’s caused. Where do I make an official complaint?