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Nationwide

Nationwide status: access issues and outage reports

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Full Outage Map

Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  • 46% Login (46%)
  • 26% Website (26%)
  • 17% Mobile App (17%)
  • 8% Transactions (8%)
  • 2% Transfer (2%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Telford, Tavistock, Basildon, Orpington, Dorking, Mitcham, Derby, Derry, Nottingham, St Helens, Glasgow, Swansea, London, Portsmouth, and City of London.

CityProblem TypeReport Time
Telford Website 20 hours ago
Tavistock Transactions 1 day ago
Basildon Mobile App 1 day ago
Orpington Mobile App 1 day ago
Dorking Transfer 1 day ago
Mitcham Website 1 day ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • mattleslie74
    Matt Leslie (@mattleslie74) reported

    @AskNationwide Your app is not working. Internet banking is not letting me in without said app. And I tried that number earlier only to be given the runaround by your automated service who wanted to ask the same set of questions for eight minutes

  • dunfishin4
    Septic Skeptic Fella Русский мир иди на хуй! (@dunfishin4) reported

    @AskNationwide Unfortunately there are very few ways to talk with you when an issue arises. Like when an insurance company helps itself to £100s from my bank account because they took a renewal payment a week before the renewal date whilst I was in the process of trying to cancel my renewal.

  • hjs2309
    Helen (@hjs2309) reported

    One of your ATMs swallowed a large cash deposit then said transaction failed and machine went out of service. Called customer service but they said there wasn't anything they could do and we'd have to wait until Monday to go into branch. Surely more can be done?! @AskNationwide

  • Alpha2007D
    Dáireo (@Alpha2007D) reported

    Defo time to move accounts from @firstdirect to @AskNationwide. Went to my local post office—issue with their machine. Then local HSBC doesn’t accept cash & pointed to a branch in Reading! 🙄 Nationwide actually invested in a branch here. Tell me why I should stay, FD? 🛑👇

  • Johnboy014
    Johnboy Scott 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Johnboy014) reported

    @AskNationwide Got better things to attend to Nathan. Again,cracking customer service. Keep up the good work 👍

  • ChelleChipato
    Chelle (@ChelleChipato) reported

    @sadietrent_92 @AskNationwide Incorrect. He did open his bank accouny through the main branch, he had all the required documentation which was confirmed. Issue is why the first branch were gatekeeping when the other branch confirmed that what they had asked for was completely unnecessary

  • DianeFirestoker
    Diane Lidster (@DianeFirestoker) reported

    Agree, car parking is a great example.All car parks should have option of paying with cash & Apps especially when no phone service! Banks closing down in towns & no replacement bank hubs as promised! If you are over 70 no one cares about you. Thank goodness for @AskNationwide

  • fucking_scary
    REALLY SCARY GUY📎 (@fucking_scary) reported

    @AskNationwide Your bot is so broken that you need me to NOT talk to it if I want to get any actual help? And when it puts me in line is it just going to hang up on me again? Look I know you’re just doing your job but you can understand that this is unacceptable, right?

  • DubtricksGaming
    Dubs (@DubtricksGaming) reported

    Im going back to @AskNationwide @LloydsBank is terrible now

  • TheSmirkingApe
    SomeWhiteGirl (@TheSmirkingApe) reported

    @Sparky2504 @AskNationwide Good luck, do you have your customer number and your telephone password because you're not speaking to a person if you don't have these. Gone are the days when you just call up and speak to a person

  • georginabrown7
    georgina brown (@georginabrown7) reported

    @AskNationwide have been unable to transfer any money out of my account for 10 days. Always getting an error message- have been on live chat 3 times and nobody able to fix this issue This is not good enough. I will have bills bouncing from another account if I cannot transfer

  • mcnabbm1
    〽️ike 〽️cNabb (tick here) (@mcnabbm1) reported

    @AskNationwide are push notifications and text message services down on the app… not had any recently

  • mattleslie74
    Matt Leslie (@mattleslie74) reported

    @AskNationwide Your automated service is hopeless. Took eight minutes of being given the runaround & having to answer the same questions over & over before I got through. Also, your app (for Android) is not working when verifying a payment I've made to a third party.

  • BigFatLion
    BigFatLion (@BigFatLion) reported

    @AskNationwide @arthurliverpool Shame your New Look website is so awful.

  • jimbo271960
    james (@jimbo271960) reported

    @MichaelFra89678 @duffers0000 @AskNationwide Current account saving account and a mortgage if you have one these you should get it but theres always T&C's i did have one but they closed it down bastards lol

  • pawsbaws
    pawsbaws (@pawsbaws) reported

    @AskNationwide your current account application form is completely broken. When filling in the first page of details, I’m then told I “You need to update your mobile number” and start again. The form doesn’t even ask for my mobile number.

  • Turbo_GSXR11
    Scunner Campbell🏴󠁧󠁢󠁳󠁣󠁴󠁿💙🇺🇦 (@Turbo_GSXR11) reported

    @AskNationwide Post been and gone again. Still no card. App Chat isn't much help. Got an apology for inconvenience, wow. To be told a replacement of the replacement would take 5 working days. What sort of customer care is that? I can get a birthday card from Moonpig next day. @AskNationwide

  • alexbirch1992
    Alex Birch (@alexbirch1992) reported

    @AskNationwide @steph_wass Can confirm there is an issue - no pending payments from today and problems getting into the app

  • rhysforan
    Rhys Foran (@rhysforan) reported

    @AskNationwide I can’t get access to my mortgage statement. Your app and website deny knowledge of me, yet you take a grand a month out of my bank account… please can someone help

  • jayIFA
    Jonathan (@jayIFA) reported

    @MichaelFra89678 @AskNationwide A mortgage holder is a more profitable customer for them. They are rewarding “good” customers. It’s quite simple really.

  • carllamby2010
    Carl Lamb 🐑 (@carllamby2010) reported

    @AskNationwide Still not working payments not going through

  • hjs2309
    Helen (@hjs2309) reported

    @AskNationwide I've spoken to customer service via the chat on the banking app too and they are just as little help! Who can I talk to that can actually help me get my money back please after your ATM failed and took my deposit with no proof?

  • cmdfreeman
    Christopher Freeman (@cmdfreeman) reported

    @AskNationwide Are you absolutely sure all your systems are working perfectly? I’ve been waiting over 90 minutes for a simple bank transfer…..

  • shellbills
    Michelle Bills (@shellbills) reported

    @AskNationwide is there an issue with incomingand outgoing payments waiting for money to go in

  • MarkWil66911411
    Mark Wilson #NAFOfellas 🇬🇧 🇺🇦 (@MarkWil66911411) reported

    @AskNationwide just had a faster payment sent however nothing is showing in the app are you aware of any issues

  • smiggyfox
    smiggs741 (@smiggyfox) reported

    @NevadaBHillon @AskNationwide I had same issue last month. Awful service ended uo changing banks. Go to chase bank. Excellent service

  • yawizzy
    Yaw Asante (@yawizzy) reported

    @ChelleChipato @AskNationwide Go talk to the manager at the bank not here. Not everything is for social media and public consumption. The bank will probably DM you and ask to do same. What happened to offline problem solving?

  • DavidElliss4nw
    David Ellis (@DavidElliss4nw) reported

    @AskNationwide @steph_wass Your Internet banking app is not working

  • fionacamwriter
    Fiona Cameron 🇪🇺💚🤍💜🐇🐈‍⬛🖋 (@fionacamwriter) reported

    @AskNationwide Despite all your TV advertising re customer service, it appears to be non-existent. Impossible to get past the AI bot to reach your ‘dedicated teams’. They are dedicated to being uncontactable, it seems. I’ll be looking for recommendations about banks which do actually care…

  • WbaSteve
    steve WBA (@WbaSteve) reported

    @AskNationwide tried the chat on the app is bloody awful