Nationwide status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (27%)
• Website (25%)
• Mobile App (25%)
• Transactions (15%)
• Transfer (6%)
• Withdrawals (1%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Wandsworth, London, Birmingham, Dartford, Ipswich, Leicester, Southend-on-Sea, Leeds, Brighton, Woodford Green, Birkenhead, Woking, Ambleside, Twickenham, and Livingston.

City	Problem Type	Report Time
Wandsworth	Login	3 hours ago
London	Login	11 hours ago
Birmingham	Transactions	13 hours ago
Dartford	Transactions	14 hours ago
Ipswich	Transactions	15 hours ago
London	Website	15 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bobby Zelmut (@cockwomblefree) reported 5 minutes ago

  @AskNationwide my online banking app is not working. I have restarted phone and checked for updates. Is your service down?

• 
  Bobby Zelmut (@cockwomblefree) reported 10 minutes ago

  @AskNationwide I cannot access the app on my android phone. I have updated and restarted the app but it keeps saying service unavailable. I have a secure internet connection.

• 
  wendy darlin (@EsthAji) reported 11 minutes ago

  @AskNationwide Can someone help on Sundays?

• 
  All Mark (@MarkAll19523693) reported 12 minutes ago

  @AskNationwide I make a regular payment every month to an existing payee. However today it is asking me to use a card reader. It never asks me to use a card reader for existing payee. I have never had a card reader. What is going on? Is this a temporary glitch?

• 
  mind your own business (@Ankit20035) reported 13 minutes ago

  @AskNationwide lost a customer for good now will move all business to Halifax since you continue to discriminate customers

• 
  Chris Dawson (@ChrisCharlesD1) reported 13 minutes ago

  @AskNationwide what have you done to the website and transaction view, its awful please go back to the old view. Who ever is the UI developer and signed off on this needs to get a grip.

• 
  Katherine Stead ❤️🌈 💙 (@katherine_stead) reported 13 minutes ago

  @AskNationwide Hi, what is the issue with making payments to someone? Thanks

• 
  Kaz (@LindfordHedgies) reported 19 minutes ago

  @AskNationwide this means that my husband will not even be able to afford the petrol to get to his new job. He will be getting paid in his new job we also have UC payments due at end of March and at end of April and you are choosing to make life impossible - why?

• 
  Barry O'Neill (@BCJONeill) reported 23 minutes ago

  @AskNationwide Maybe you could just pass it on for me in true customer focused tradition Nathan?

• 
  Sarah Bond 💙 🌻🧡 (@SheLovesTweets) reported 28 minutes ago

  @AskNationwide Thanks but it’s OK. I think I entered the wrong customer number so it worked today. I have a second number labelled ’reg’. Any idea what that would be?

• 
  Wayne Robertson (@2024Wayne) reported 30 minutes ago

  @AskNationwide Your phone and web chat teams haven’t been very good in the past and it’s taken Tracy M to get things sorted last time o had issues that the web and phone teams didn’t sort !

• 
  Sarcastic Fringehead (@Pragjag) reported 31 minutes ago

  Is @AskNationwide having a bit of a nightmare? Last night I couldn’t make an online banking payment (it went through OK this morning) and now a ticketing site can’t contact them.

• 
  sharlea’s ego told her to. (@perriepunchline) reported 32 minutes ago

  @AskNationwide Hi, I’m trying to make a BACS payment to someone new and it keeps saying there’s a technical problem.

• 
  Darren Woods (@spinneywoods) reported 32 minutes ago

  @AskNationwide must say very unhelpful with a concern about my account not good customer service

• 
  Charlie Muggins (@onemrmuggins) reported 33 minutes ago

  @AskNationwide anything about fairness and they will fob you off! LPA, you’ve ****** it up, clueless customer service and clueless CEO

• 
  Ric M. (@revoraman) reported 33 minutes ago

  @AskNationwide At last, a positive response from Nationwide after the abdication of Customer Care by the could-not-care-a-fig woman I spoke to on Saturday from inside the Branch. Thanks, Nathan.

• 
  Jul8 (@Jul806223479) reported 34 minutes ago

  @AskNationwide Are you having issues right now? I have tried to apply for a new product both on the app and desktop site and I get error messages.

• 
  Tango5 (@Tango5_sec) reported 34 minutes ago

  @SamaraAngelxoxo @AskNationwide Having the same issue 😩

• 
  Julie (@JulieMelvinator) reported 38 minutes ago

  @AskNationwide you chat help is an absolute joke!! You decided to block my payment to HMRC and I’ve now spent 45 mins trying to get in touch with them!! Why block my payment??

• 
  😎 (@ricksandhu_) reported 40 minutes ago

  @AskNationwide how long till I am able to unfreeze my card? Currently needing to use my card and it’s saying that I I’m unable to due to a technical issue. This is causing me a lot of issues

• 
  Katherine Stead ❤️🌈 💙 (@katherine_stead) reported 41 minutes ago

  @AskNationwide Yes, it says “we seem to be experiencing some technical problems”. I’ve tried a number of times to make a payment online and keep getting this. K

• 
  karen mckenzie (@kazbabs75) reported 43 minutes ago

  @AskNationwide phoned customer service 3 times this afternoon spoke with 3 different advisors and got 3 different answers to the same problem. How do I know what the correct answer is (if any!)

• 
  Grey Blackstone (@GreyBlackstone) reported 44 minutes ago

  @AskNationwide any plans to change the online banking format again? The new one is awful, I hate that it’s missing a running total, and when I switch back to the old version it’s now horribly formatted and I have to swipe around to see the full details.

• 
  Literate Cynic (@LiterateCynic) reported 56 minutes ago

  @AskNationwide Dreadful new website. Looks like it was designed for people who write with crayons!

• 
  Sheridan Birtwistle (@twwooer) reported 58 minutes ago

  @AskNationwide Hi Josephine, I think Nationwide should issue a statement explaining why it is ignoring the experts

• 
  Professor Adam Taylor (@Adatomy) reported 58 minutes ago

  In germany and cant use #visa cards to pay due to system failure. Not sure what thats about but thankfully had a small amount of cash or would be washing dishes. Waiter tells me its "europe-wide" issue? @AskNationwide any idea if this is a wider system issue or me specific 🤔

• 
  Chartman69 (@WhatFuckwittery) reported 58 minutes ago

  @AskNationwide customer service ? Absolute joke ! 🤬

• 
  #Dalekphobia a.k.a. #anti_Dalek_hatred tsar (@bindon) reported 59 minutes ago

  @AskNationwide The "new look" on the customer web portal is atrocious. You must create an option to keep the previous format permanently! I would switch banks, but I've been a customer for 40 years. Hopefully you will get over whatever it is ur design team are going thru & go back to how it was

• 
  Karl Dyer (@KarlDyer15) reported 1 hour ago

  What the hell has happened @AskNationwide you used to be the best place to bank with good customer service, you’ve now just closed my ISA with no further deposits being allowed 🤯

• 
  Ethan (@ethanms10) reported 1 hour ago

  @AskNationwide how do I check if an ISA is flexible and what’s your deadline for the end of the tax year?