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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (47%)
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Website (25%)
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Login (14%)
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Transactions (8%)
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Withdrawals (3%)
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Transfer (3%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: London, Leigh, Neath, Plymouth, City of London, Manchester, Leeds, Oxford, Hinckley, Reading, Stoke-on-Trent, Alfreton, Harwich, Ilkeston and Waltham Forest.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Website | |
| Leigh |
Login | |
| Neath |
Login | |
| Plymouth |
Login | |
| City of London |
Transactions | |
| Manchester |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah Robinson
(@SarahRob1234) reported
@AskNationwide Thanks I’ll block that number. I didn’t share any information 👍🏻
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Dave H 🏴 🇪🇺 Invoke Clause 8 (1320)
(@BCCletts) reported
@Mistywoman1 @AskNationwide Mix that with the customer service off-shoring with @ScottishPower especially (I've a screwed up account where the instructions were completely inverted in 2019 - still not sorted - & the emails begin "Dear Miss David/Mr Dave") We need to highlight service suppliers who employ >>
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Paul
(@paulfh90) reported
@AskNationwide Trying to sort out an issue for ages but the live chat nor ringing are able to help. I did an account switch from Nationwide to Halifax but have been hit by overdraft charges through no fault of my own and have to pay charges. What else can I do, who can I contact?
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Andrew Bowes
(@andrewbowes) reported
@AskNationwide Good Morning, I am trying to do a CC Balance Transfer on the Android App but keep getting a Service Availability Issue notice. But your service status on Web says no issues?
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Mark Wallis
(@Wallis66Mark) reported
@AskNationwide Spoke to customer services and they can’t continue my 0% on my current Nationwide credit card so I will take my business elsewhere to another 0% offer . Thanks
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Mike Carroll-Owen
(@mco1986) reported
@AskNationwide is there an issues sending money to a different account please?
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Gary Fisher
(@garyfish76) reported
@AskNationwide Here to help by saying you cannot help and passing you to another department who tell you to speak to the first department because they can’t help
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Callum
(@CalzoMate) reported
@AskNationwide @Richardson72R Yeah same issue here
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The Sopranos NFT
(@TheSopranosNFT) reported
@AskNationwide are you having technical problems I can’t transfer from my accounts?
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Andrew
(@Andrew06736371) reported
@AskNationwide But it this the case then whilst the customer is applying the switch ( in the live situation ) it should ask if you want to do a full switch and what must be done , but it doesn’t ..so you end up with a run around like this , off putting really ! Rgds Andrew
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Joe Hart
(@JoeHart2020) reported
@AskNationwide Really need to access my FlexOne & FlexOnlineSaver accounts, Christmas presents I gotta buy here before Christmas delivery deadline ! 😩 Any idea why both accounts are showing as ‘infomation can’t be displayed at this time’
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Smithy 💙
(@lillegs85) reported
@AskNationwide Is the app down? OH trying to access but haven't been able to for 2 days now..
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Cinnamon
(@Fragrantjazz) reported
@AskNationwide I just don’t understand while you have one person behind the counter another, unmasked, is running up and down the queue instead of opening another counter! And to stop the queue snaking out outside in the cold we were huddled inside which is really not the action needed in a pan
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Iain Turner
(@IainTurner5) reported
@AskNationwide why can I only get statements back 15 months on your app & website ? . No use for tax returns or trying to resolve lockdown queries.
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places
(@private20200000) reported
@AskNationwide the app and website says phone lines are open 8am-6pm Monday to Saturday, but trying to get through it says lines are closed. Chat doesn't work either. I was due my switch money 4th December and still waiting. What is happening please? I can't speak to anyone.
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Dean
(@Dick44194210) reported
@AskNationwide reported a fraud issue and you refunded me to much so I've called to sort this and now you've also taken an extra £80+ out of the account
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Freya Freely
(@FreyaFreely) reported
@AskNationwide Is there an email or chat function for getting help when abroad for a FlexPlus current account? I'm not able to make an international call.
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Gary Fisher
(@garyfish76) reported
@AskNationwide No thanks I hand tried every avenue & get nowhere, you won’t let me upload any documents and you won’t let me talk to the trace team. You make something simple, impossible
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Gary Fisher
(@garyfish76) reported
@AskNationwide Thanks so much for doing NOTHING to fix the £3000 you have lost in your system. You even say you have received it but its not in my account and the details are 100% correct. 4 weeks now and I have no money!
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wired💙2849
(@p_hAnon_ymous) reported
@AskNationwide Fyi I still have to sign in through browser to use my NW bank on my phone
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𝕄𝕚𝕜𝕖 𝕎𝕒𝕣𝕟𝕖𝕣 (𝕄𝕊𝕖𝕔)
(@minimike86) reported
@AskNationwide why does it take 35 minutes+ to get through to customer services...
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ihatehackney
(@official0scar) reported
@AskNationwide if im not a customer why would i log in to complain? stop spamming ex customers who left you years ago
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Gary Fisher
(@garyfish76) reported
@AskNationwide Don’t trust Nationwide they loose your money in transfer then do nothing to help and then have the audacity to charge a late fee when they have lost £3000 of my money
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cc
(@cc_kitty) reported
@AskNationwide Thank you for the response. I won’t be calling at my expense. Someone can follow and DM me and then call me. I tried to contact customer services email and received a robotic reply asking me to go in to a branch and resolve - NO WAY - this is already taking up my head space.
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Freya Freely
(@FreyaFreely) reported
@AskNationwide Thanks, Ashley. I can't see this option unfortunately. I'm on an android phone. Can you help?
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Gary Fisher
(@garyfish76) reported
@AskNationwide Its ok your colleague has already replied with the stock answers that do not help in any way shape or form.
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wired💙2849
(@p_hAnon_ymous) reported
@AskNationwide I've looked into what you said. Realme have just released the beta UI V3 update on 16th December. It is not rolled out to my device yet. However all my other banking apps work fine. Which begs the question, why is NW app causing problems with realme UI v2?!
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cc
(@cc_kitty) reported
@AskNationwide I don’t have an account with you. Herein lies the problem. The mystery named person who is using my flat postal address - fraudulently - has the account. I will attempt the live chat link tomorrow when I nave more time but I have no account details just endless mail from you.
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Anna Mathieson
(@MrsM_SENTA_EY) reported
@AskNationwide I’ve just been scammed and a unauthorised payment taken from my account I’ve been on hold for 30 mins now. I stopped my card but they’ve accessed my banking HELP!
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Rob_carpy_G
(@rob_carpy) reported
@AskNationwide My card has been used fraudulently using contactless down south and I can not get hold of either my branch or fraud to seek help. Someone please help before my account empties right before Xmas 😩😩