Nationwide

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Nationwide Outage Chart 03/02/2026 09:20

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (37%)

    Mobile App (37%)

  2. Website (27%)

    Website (27%)

  3. Login (25%)

    Login (25%)

  4. Transactions (8%)

    Transactions (8%)

  5. Withdrawals (2%)

    Withdrawals (2%)

  6. Transfer (2%)

    Transfer (2%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: East Dereham, Plymouth, Kensington, Eastleigh, Portsmouth, Glasgow, Swanley, Tamworth, High Wycombe, Liverpool, Redditch, Crawley, Sutton in Ashfield, Luton and Derby.

Loading map, please wait...
City Problem Type Report Time
United KingdomEast Dereham Mobile App
United KingdomPlymouth Transactions
United KingdomKensington Login
United KingdomKensington Withdrawals
United KingdomKensington Website
United KingdomEastleigh Website
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • js86100625 js (@js86100625) reported

    @AskNationwide Oh really?? I have been having to delete and re-install the app every few days as it keeps crashing. Fobbing off and giving your customers the runaround instead of spending a few quid to fix the bluddy thing is not good customer care.

  • Lallyk01 Katy Roberts (@Lallyk01) reported

    Hey @AskNationwide I’ve just been forced to drive miles to the nearest branch to pay a cheque in, as you closed my local one, only to find it unexpectedly shut and the cash point not working!! The Post Office don’t take cheques either. How am I expected to access my account??

  • dear___ratboy Sarah (@dear___ratboy) reported

    @AskNationwide having issues purchasing online. Saying my card can’t be used and i also can’t add it to paypal. I’ve noticed on my manage my cards section on app it says I’ve two cards when I only have one?

  • ArosaDays21 ArosaDays21 (@ArosaDays21) reported

    @TSB Absolute disgrace from @TSB and looking like I will be returning to @AskNationwide within days. Been suffering for days and still periodically suffering with no service. Sort it out !!!!!!!!!!!!!!!!!!!!!!!!!!!

  • CFOXY5 CFox (@CFOXY5) reported

    @AskNationwide Bloody disgusting company u take my money, and mark it as fraud then mess me about #dontbankwithnationwide #ever 20 Years a customer I am gone

  • EmmaEdgarr Emma Edgar (@EmmaEdgarr) reported

    @AskNationwide I’ve tried both different device and browser history and still coming up the same error message that there is a problem with your current account application system

  • katieamarsh katherine 🦒 (@katieamarsh) reported

    @AskNationwide hi, my address has been updated for the last couple years, yet letters are still being sent to my parents old house… help pls

  • jwaterworth John Waterworth (@jwaterworth) reported

    @AskNationwide No chat bubble. Tried on different browsers. On my phone and on here. Thanks for you're help, but I'm giving up now. Don't want to waste more of my Sunday on this.

  • shamengb Paul Hewitt (@shamengb) reported

    @AskNationwide is the personal loan for existing customers helpdesk open today? tried a couple of times and theres an automated message saying that they are closed, but website says they open at 9am. thanks!

  • AliceCAshcroft Alice Ashcroft (@AliceCAshcroft) reported

    @AskNationwide Hi there - thanks for the prompt response. But this is another problem I have: I cannot recall any of my login details. How do I go about retrieving my account?

  • theyardener1 theyardener (@theyardener1) reported

    @AskNationwide You need to get more people on your phone's... Nine minutes on hold and counting is very poor service

  • jwaterworth John Waterworth (@jwaterworth) reported

    @AskNationwide Contactless isn't working. And given that almost everyone prefers contactless now. It's a bit of a problem.

  • js86100625 js (@js86100625) reported

    @AskNationwide I have a better idea! Why don't you just ask your IT team to fix it! Maybe you could ask Halifax and HSBC for some tips on how to make a functioning mobile app.

  • Sev_Bouclier Sev Bouclier💙 (@Sev_Bouclier) reported

    @AskNationwide Yes on both counts Kiri. It has been happening for the past 5 days. Not a problem, as I can log in another way. Just thought I'd ask. Thanks Kiri.

  • GB_DaveAnt Dave Anthony (@GB_DaveAnt) reported

    @AskNationwide Hi, through the app. I'll try the website

  • SportsFanGB1 ! (@SportsFanGB1) reported

    @AskNationwide hi, I need a statement to show proof of address and it’s impossible to sort via the app…. Can’t even locate one to screenshot. Do I need to visit a branch. ? Or can I request one is posted to me at my registered address?

  • ClarksonAcc Lisa Clarkson (@ClarksonAcc) reported

    @AskNationwide 08005877100 That's the number advertised. I appreciate that sometimes you are busy but when you are broken down, an hour waiting on hold is unacceptable.

  • GB_DaveAnt Dave Anthony (@GB_DaveAnt) reported

    @AskNationwide Nope, website Won't let me in at all. I'll call...

  • olivia__ferrari Olivia (@olivia__ferrari) reported

    @AskNationwide hi, i can see eBay have tried to take a payment twice - one went through but the other one is pending and has putting my bank into - Can someone help asap please

  • mwatt48605570 m watt (@mwatt48605570) reported

    @AskNationwide Hi, I’ve tried to check some payments from 2018 but app tells me I can only o back 18 months. How do I access the pdfs mentioned in the banking app? Thanks

  • chloe_voysey chloe (@chloe_voysey) reported

    Locked out of my @AskNationwide online banking and they’ve made it impossible for me to get in contact🙃🙃🙃

  • ChrisT64551715 Chris T (@ChrisT64551715) reported

    @AskNationwide do you have facilities to help if an account holder becomes housebound?

  • BrianR821 Brian Reynolds (@BrianR821) reported

    @AskNationwide There is no bar across the top. I log in with finger print authority

  • Emzlifetank Em (@Emzlifetank) reported

    I am waiting to receive a wire transfer to my @AskNationwide account from @NatWest_Help that my builder did in Natwest branch. It’s been 30 minutes and still not received. Help?

  • Sarahwilki Sarah Wilkins 💙 she/her (@Sarahwilki) reported

    @debrakidd Couldn’t agree more. My dad moved into a care home. Can’t change his address over the phone. No paper form. Can’t do it online because he’s never registered a mobile number to his account. He has to go to a branch: he’s bedbound but has capacity. Help @AskNationwide?

  • mickhump Mick Humphries 🔶 🇪🇺 🇬🇧🇫🇰 (@mickhump) reported

    @AskNationwide @nomoneyforbeer Yes you have received reports. I have the same problem and have reported it. Perhaps you should forward this thread to Joe Garner so he can speak to someone and maybe the members will get some action on an issue that has been going on for over a year 😡

  • js86100625 js (@js86100625) reported

    @AskNationwide Your mobile app keeps crashing. It has been doing so ever since I joined the bank. Never had problems with the Halifax app and I regret switching now. From an exasperated customer, FIX YOUR BLUDDY APP!!!! How difficult can it be???

  • betfairpro1 spencer Osborne (@betfairpro1) reported

    @AskNationwide I'm having problems transferring money to sky bet

  • KimC_88 Kim (@KimC_88) reported

    @AskNationwide Oh ok so even though I’ve been a customer before I can still get the incentive? I no longer have a nationwide account

  • TheBeardedAxe Joey PFC (@TheBeardedAxe) reported

    @AskNationwide My debit card has stopped working and my current account is no longer appearing in my online banking - what is happening?