Nationwide status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (43%)
• Mobile App (22%)
• Website (21%)
• Transactions (13%)
• Transfer (1%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Southampton, Birmingham, Bilston, Hartlepool, London, Wolverhampton, Uttoxeter, Glasgow, Castleford, Portsmouth, Newport, Shefford, Richmond, City of London, and Harringay.

City	Problem Type	Report Time
Southampton	Website	1 day ago
Birmingham	Login	2 days ago
Bilston	Login	2 days ago
Hartlepool	Login	3 days ago
London	Website	7 days ago
Wolverhampton	Mobile App	7 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Danny Pound (@dannypound88) reported 5 minutes ago

  @AskNationwide I have experienced potentially suspicious activity on my account and cannot log in on your site to query this?

• 
  Christopher Freeman (@cmdfreeman) reported 7 minutes ago

  @AskNationwide @Mollylou1988 Similar problem. Money transfer to another bank says it’s worked but over 90 minutes later hasn’t arrived. Something definitely wrong.

• 
  Holly 🇺🇦 (@HoZiegler) reported 7 minutes ago

  @AskNationwide when will the faster payments card reader issue be fixed ?

• 
  Sarah B (@SarahB21171243) reported 10 minutes ago

  Six cash machines today,none are working only one that was said my @AskNationwide cash builder card could not be accepted,absolute joke

• 
  𝐮𝐧𝕩𝐪. (@uniiqverse) reported 20 minutes ago

  @santanderuk Issue is why are you not giving away money like your mate @AskNationwide

• 
  Mark (@MARKAFN) reported 21 minutes ago

  @AskNationwide when a Fix rate bond has matured and if it is left to turn into an instant access maturity bond account can I then just add money to it and treat it like a normal savings account?

• 
  Mary (@maryphillips22) reported 23 minutes ago

  @AskNationwide It is still happening, I can’t log in

• 
  Neve (@nevesunhappy) reported 25 minutes ago

  @AskNationwide app down? I cannot pay for anything from my phone, the app says my account does not exist ..

• 
  pecunious (@Pecunious365) reported 26 minutes ago

  @AskNationwide why oh why oh why can we still not pay in cheques on the Nationwide Banking App. It’s literally a basic feature of banking. @MartinSLewis you really need to help the consumer with this one - it effects 24 million people!

• 
  SkhTrains (P) (@SkhTrains) reported 28 minutes ago

  @MichaelFra89678 @AskNationwide Used to be able to get it with just a current account, now it's either a mortgage or savings. @AskNationwide have let themselves down over this. Basically saying you're only worthy of a thank you if you're well off. Rest of us mean nothing to them.

• 
  Neil cole (@Neilcol19002790) reported 31 minutes ago

  @AskNationwide how do I send a person X message as you don’t seem to have a email contact address on your website

• 
  JA (@IAmMrA) reported 31 minutes ago

  @AskNationwide How do I cancel a Payment? I’ve ordered something Online and the website has turned out to be ‘unsafe’.

• 
  Nicole (@NicoleM94x) reported 31 minutes ago

  @AskNationwide @MarkWil66911411 I am also having issues

• 
  kathleen reid (@independencekat) reported 32 minutes ago

  @MattyCanPic @AskNationwide Im having a very similar problem , also funds not transferring from savings account.

• 
  Sophiebell24x (@sophiebell24x) reported 32 minutes ago

  @AskNationwide is the banking app down for maintenance? If so what’s the quickest way to make a transfer

• 
  smiggs741 (@smiggyfox) reported 33 minutes ago

  Have you got issues with why standings orders are not showing in app @AskNationwide

• 
  RoslynByfield (@RoslynByfield) reported 35 minutes ago

  The Bottom Line talking about changes to business over 20 years and now focusing on boards: now more women but some way to go. @AskNationwide has just prevented a customer from getting onto their board. #wato #bbcpm

• 
  ME? I'm not well.... (@itsfar2bright) reported 35 minutes ago

  @AskNationwide @lourowlands99 You can’t remove the card reader if you’ve never had one ! This was a problem several Months ago. Seems you’ve updated the system with the same error. I too can’t transfer money.

• 
  Jordan (@jbtrance) reported 38 minutes ago

  @AskNationwide I've tired calling the bank now 3 times today and everytime I've got through they can't hear me... I know it's not the phone as I've used 3 different phones. Is there a problem on your end ?

• 
  𝐃𝐈𝐃𝐈 (@Elle2London) reported 39 minutes ago

  I bank with them and in the 9 years I’ve been with them I’ve never received one kobo from them. @AskNationwide you’ve broken our bond 💔😭

• 
  the pompey pope (@thePompeyPope) reported 39 minutes ago

  @AskNationwide 35 mins into a web chat.Nothing so far except the answer to someone else's query. 27 mins into phone queue . Have some questions to be answered before I can start application for joint account. Perhaps I'll go elsewhere. Terrible service

• 
  Eze Hive (@EzeHive) reported 40 minutes ago

  @AskNationwide closing an account for no reason, not responding to messages and now refusing to tell me where my money is is a big problem and fraud. Just because I ordered a new card. Urgently get back to me, I shouldn’t have to wait hours on a phone when you’ve taken my money

• 
  JCB (@Plsdoright) reported 45 minutes ago

  @AskNationwide Struggling to contact Nationwide about customer service issues. Prepared lengthy email of appalling customer service from Aviva, insurance partner….but Nationwide don’t accept emails! Tried their chat…a wasted hour!

• 
  the pompey pope (@thePompeyPope) reported 49 minutes ago

  @AskNationwide What's the point? It won't change anything. It would have been quicker to drive to my local branch where I could speak to someone face to face. Nationwide customer service was good years ago. Do I want to open an account with a bank that is so difficult to contact? You guess.....

• 
  georgina brown (@georginabrown7) reported 57 minutes ago

  @AskNationwide have been unable to transfer any money out of my account for 10 days. Always getting an error message- have been on live chat 3 times and nobody able to fix this issue This is not good enough. I will have bills bouncing from another account if I cannot transfer

• 
  Tommybhoy79🍀🏴󠁧󠁢󠁳󠁣󠁴󠁿⚽ (@ruchillbhoy79) reported 1 hour ago

  On hold to @AskNationwide fraud telephone line for over 30mins now....terrible customer service this 😡

• 
  Noah's nan 🩷 (@Noahjames_nan) reported 1 hour ago

  @AskNationwide Thank you, I put the phone down on them as I was sure it was a scam but wanted to be sure!

• 
  Steve Hammal (@hammal6474) reported 1 hour ago

  @AskNationwide I will, thanks. The manager in question needs to be removed from any customer facing role if persecuting old and vulnerable people is what she classes as doing her job 🤬🤬🤬

• 
  Gooner Kev (@KevKumbaya) reported 1 hour ago

  @AskNationwide hey guys. Great idea to start asking me to use a card reader to send money 👍 is it not enough that I’ve used a login, pin, password, faceID?!?? No I need a ******* card reader to send my nan £25. Is it 2001 again?! What a ******* joke

• 
  Aston Lord of Who 🦁 (@AstonoftheLord) reported 1 hour ago

  @MichaelFra89678 @SkhTrains @AskNationwide Then maybe save some money like the rest of us and you will get a little bit of help. If you can’t save £100 by your age then you are not making good financial decisions.