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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (37%)
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Website (26%)
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Login (25%)
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Transactions (9%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Skipton, Caterham, Plymouth, Ipswich, Birmingham, Rugby, Gillingham, Edinburgh, Wembley, Stocksfield, Nottingham, East Dereham, Kensington, Eastleigh and Portsmouth.
| City | Problem Type | Report Time |
|---|---|---|
 Skipton |
Transfer | |
| Skipton |
Website | |
| Caterham |
Login | |
| Plymouth |
Mobile App | |
| Ipswich |
Transactions | |
| Birmingham |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Mrs Biggs 🙂
(@YMBDY10) reported
Please help my son-in-law out @AskNationwide on hold for half an hour twice only for call to be dropped. Urgent matter with new account issues, please suggest alternative method to speak to sales team/ new account set up.
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MissXenetia💙
(@xenetia) reported
@AskNationwide anybody actually working on your fraud line?
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Louis
(@L_Alexander20) reported
@AskNationwide having issues with my debit card. How do I order a new card?
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Matthew Montgomery
(@tsissab86) reported
@AskNationwide No that is now not working just getting a technical error message now but I have managed to get logged back in to the app. Just a bit disappointed that I cannot seem to use this service as I travel a lot
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Paul McKigen
(@paulmc_96) reported
@AskNationwide hi, yesterday I made an order from argos, they payment has been processed but in my bank pending transactions there is another amount of 129.95 to come out. What can I do here? Or is it a visual error on the app?
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Matthew Montgomery
(@tsissab86) reported
@AskNationwide I can’t get to the login screen as it is asking for my details like when first downloaded the app. It just asks if I’ve got a nationwide account or now
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Tamzin Spencer
(@tamzin_spencer) reported
@AskNationwide I've gone into town today and my card has been working perfectly fine in the shops. I went to every ATM in my local town to withdraw some cash every ATM was saying so we were unable to process your transaction. Is there a reason for this?1/2
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T 🌸
(@1ts0bvi0us) reported
@AskNationwide I’ve entered my details in for my online banking and it’s saying it’s incorrect or they don’t match up?? I’ve tried using the card reader but I just got locked out of my pin instead. Please help. I’m hoping to access it today. Is there someone I can talk to?
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Matthew Montgomery
(@tsissab86) reported
@AskNationwide Why would I need to re-register when the app was working fine a few days ago. This is not great while I’m abroad having to do all this
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Matthew Montgomery
(@tsissab86) reported
@AskNationwide Yes I get a pop up says there is a technical problem and to try again or check the service availability but when I check the website says that it is all services are working. I have been using my card with no trouble
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Alister
(@bearengland20) reported
@AskNationwide I don’t need to talk about options, I want to add my son onto my solo current account that I have with you, to show proof that he has access to his own pip money
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wozzaてらつつち
(@hoohoowozza) reported
@AskNationwide your customer services are completely useless. Were no help to me whatsoever!
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Alister
(@bearengland20) reported
@AskNationwide Well I want to add my son onto my account as he’s looking for a mortgage and the bank he is getting the mortgage from, needs him to have access to his pip that I get into my bank account
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Chloe Knight
(@knightchlo) reported
Despite the fact I sent evidence with my claim of me contacting them several times, @AskNationwide have thrown out my claim. AirPods do not work despite all tricks tried, and I bought an extra 3 months warranty to cover myself. Company has vanished into thin air. Help?
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Sodexo UK & Ireland
(@SodexoUK_IRE) reported
@AskNationwide hello, do you have any plans to expand open banking access to include savings and mortgage accounts? Some other banks do this already.
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Abbi Cliff
(@alcfac) reported
@AskNationwide can you explain why your ‘emergency’ cover has taken 10 days to NOT fix an 87 year old woman’s boiler. This is shameful. Your engineer broke a part delaying fix now refusing to fix until I pay £300.
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Matthew Montgomery
(@tsissab86) reported
@AskNationwide Just tried to re-register and got an error message but I can log on to my online banking using the nationwide website on safari web browser
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Luke/Zonda - Staff @Trovo.Live
(@LTZONDA) reported
@AskNationwide please explain to me how you can lose £7k+ and then expect a customer to wait over 3 weeks for an ‘investigation’ bullshit. Credit my account. It’s not hard. Useless customer service
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David Fielder
(@DavidFi01090517) reported
@AskNationwide Hi is there a problem moving money from savings to current account keep getting code MSB1 you’ve left me with no money to get home from half term
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RevPF
(@RevPF) reported
@AskNationwide and @TSB websites are both blocking my login because they have "unforeseen" problems. Anyone else having problems?
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Sarah Woods
(@sarahfer) reported
@AskNationwide Hi Amy, no I've been through all this already. It doesn't need updating and neither does my phone. I've uninstalled and reinstalled the app too and that didn't help.
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Stuart Anderson
(@stu_75) reported
from
Ringland, Wales
@AskNationwide I've had a bank credit application come to access but it does not show the 4 digit pin I need of the 1p payment. How can I get this
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Chloe Knight
(@knightchlo) reported
Company is GeekSwag. I bought certified refurbed airpod pros that broke a week after receiving. They have non-existent customer service phone line (disconnected) and @AskNationwide have rejected my visa dispute as merchant claims I haven’t contacted them. (2/3)
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Matthew Montgomery
(@tsissab86) reported
@AskNationwide hi I am currently abroad and my banking app does not seem to be working it won’t let me set up a payee or let me transfer to people I’ve already paid before
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Luke/Zonda - Staff @Trovo.Live
(@LTZONDA) reported
@AskNationwide 5 working days? A link… **** off.
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peter black
(@P16BLK) reported
@AskNationwide @sarahfer Same I can't log in to app either
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Sarah Woods
(@sarahfer) reported
@AskNationwide It doesn't even get to the login screen, it just has a spinning circle that goes round and round on the welcome to nationwide screen.
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Tony Remoany: negotiate access to SM & CU now
(@JoinRejoinEU) reported
It may be trivial now but following the death of a family member @Barclays bank is crap - on all levels but especially website/CustServ - no one on the phone and no oline chat unless you have an Apple device. @AskNationwide comes out on top. Brilliant CS and organisation.
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Francis McAlpine
(@FrancisMcalpine) reported
@AskNationwide I'm already here. I've probably encouraged dozens to switch over - and I never ever received an incentive payment. I would happily receive the incentive payment now despite already being a customer due to my free promotion. I'm new to the influencer lark.
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Sarah Woods
(@sarahfer) reported
@AskNationwide The issue with the all still hasn't been resolved, please can you get back to me as it is impacting my ability to make payments