Nationwide status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (45%)
• Website (26%)
• Mobile App (17%)
• Transactions (9%)
• Transfer (2%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: London, Croydon, Telford, Tavistock, Basildon, Orpington, Dorking, Mitcham, Derby, Derry, Nottingham, St Helens, Glasgow, Swansea, and Portsmouth.

City	Problem Type	Report Time
London	Mobile App	12 days ago
Croydon	Login	13 days ago
Telford	Website	15 days ago
Tavistock	Transactions	15 days ago
Basildon	Mobile App	15 days ago
Orpington	Mobile App	15 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  steve WBA (@WbaSteve) reported 15 minutes ago

  @AskNationwide tried the chat on the app is bloody awful

• 
  Jonathan (@jayIFA) reported 15 minutes ago

  @MichaelFra89678 @AskNationwide A mortgage holder is a more profitable customer for them. They are rewarding “good” customers. It’s quite simple really.

• 
  Mr Ransley (@Yellowtillidie) reported 16 minutes ago

  @AskNationwide You got this issue again today?

• 
  Mary (@maryphillips22) reported 16 minutes ago

  @AskNationwide any updates? Can’t get through to telephone banking as you have a 50 minute wait time!! Your website says internet banking is working so why can’t I log in?

• 
  pawsbaws (@pawsbaws) reported 19 minutes ago

  @AskNationwide your current account application form is completely broken. When filling in the first page of details, I’m then told I “You need to update your mobile number” and start again. The form doesn’t even ask for my mobile number.

• 
  Agent_M (@TheColonel_83) reported 19 minutes ago

  @AskNationwide my account is showing ‘unable to load’ but the service status is saying everything is fine? Can you advise what could be the problem? Thanks 🙏

• 
  the original Grumpy *** (@GitGrumpygit) reported 20 minutes ago

  @ColfromCheshire @RBS_Help @AskNationwide I know and it was an error from them

• 
  Tommybhoy79🍀🏴󠁧󠁢󠁳󠁣󠁴󠁿⚽ (@ruchillbhoy79) reported 25 minutes ago

  On hold to @AskNationwide fraud telephone line for over 30mins now....terrible customer service this 😡

• 
  Al (@Alimarielen) reported 25 minutes ago

  @ChelleChipato @AskNationwide Nationwide are the most awful bank and investors. Mt Daughter trust fund came back as just over £500. All her friends have over £1000. Not a good entry for your boy into trying to navigate finance

• 
  Kate (@katelallyx) reported 28 minutes ago

  @AskNationwide trying to move money from my current account, using card reader etc but getting 'we're experiencing a technical problem' - according to your website though 'services are working normally' ?

• 
  James Eglinton (@RealEggy2023) reported 28 minutes ago

  @MichaelFra89678 @AskNationwide Why would they reward someone who just has an account and pays no money in? You are not a good customer for them. Otherwise the whole country would open one to get the free £100.

• 
  Don Calogero (@Hengist123) reported 29 minutes ago

  @MichaelFra89678 @AskNationwide A lot of people took out £100 savings in every building society in the age of carpetbaggers trying to close them down, in the hope of a huge windfall.

• 
  Lee Morley (@Smooth2014) reported 31 minutes ago

  @AskNationwide is Your customer service open 2day

• 
  Danny Pound (@dannypound88) reported 32 minutes ago

  @AskNationwide I have experienced potentially suspicious activity on my account and cannot log in on your site to query this?

• 
  Barry Munckton (@bmunckton) reported 43 minutes ago

  @AngelaJ24625888 @MichaelFra89678 @AskNationwide Well there are specific criteria I cba to try and repeat in here. It’s all on the website. You’ll have missed 1 element of it. With the current account you need certain numbers of transactions etc.

• 
  Helen (@hjs2309) reported 44 minutes ago

  One of your ATMs swallowed a large cash deposit then said transaction failed and machine went out of service. Called customer service but they said there wasn't anything they could do and we'd have to wait until Monday to go into branch. Surely more can be done?! @AskNationwide

• 
  Scunner Campbell🏴󠁧󠁢󠁳󠁣󠁴󠁿💙🇺🇦 (@Turbo_GSXR11) reported 47 minutes ago

  @AskNationwide Still no card. Superb customer care. Not.

• 
  Christopher Freeman (@cmdfreeman) reported 48 minutes ago

  @AskNationwide Now the banking app is down. You need to come clean with people. This is totally unacceptable.

• 
  Sam C (@misssamc) reported 48 minutes ago

  @AskNationwide any known issue around one time codes not being received? 🫠

• 
  Becky (@RLHobs) reported 49 minutes ago

  You are a great bank, but your app is awful. Constantly crashing. Please sort @AskNationwide

• 
  Jason Crane (@1975crane) reported 50 minutes ago

  @AskNationwide absolute disgraceful customer service - holiday over on day one because of archaic system Keep your fairer sharer payment, means nothing, nothing at all

• 
  2SpikyHairedWweFans (@2spikywwefans) reported 51 minutes ago

  @santanderuk you ******* **** bastards! Been waiting over an hour on chat to be connected! What is it with this **** substandard service! I really am thinking of moving to @AskNationwide

• 
  D (@BFJD32) reported 54 minutes ago

  Is there a problem with standing orders as there should have been some leave my account today but nothing has @AskNationwide

• 
  George Brown (@gb62028) reported 55 minutes ago

  @AskNationwide so please enlighten me as to how I’m locked out of setting online banking up but then I tried to access my customer number and it says I’m locked out of setting it up Honestly a joke, regretting trying to set up an account with u

• 
  Oliver Myhill (@Forthemanynott5) reported 56 minutes ago

  @ChelleChipato @AskNationwide Congrats to the lad on his results . Questionable customer service to say the least on the other hand

• 
  John Rogers (@TerminallyChimp) reported 58 minutes ago

  @AskNationwide Why is your online banking so awful? I’ve been trying to amend a direct debit for days and it fails every time. I try to delete it and it fails. The absolute basics of managing my money are impossible. Sort it out please.

• 
  Scunner Campbell🏴󠁧󠁢󠁳󠁣󠁴󠁿💙🇺🇦 (@Turbo_GSXR11) reported 59 minutes ago

  @AskNationwide Post has been. Still NO new issue card. Over a WEEK later. A week!

• 
  Firetrapdiva (@ItsOnlyStubbsy) reported 1 hour ago

  @AskNationwide That'd be great if you didn't delete people's accounts from the app & tell them to go in branch if they want money, but they're housebound & calling up gets you passed from department to department with no actual solution. We'll be moving banks as soon as this issue is resolved

• 
  Elizabeth Mistry (@ElizabethMistry) reported 1 hour ago

  @Sureena4WNE Really good to see another branch of @AskNationwide in Wednesfield Hoping this one will also offer support for people (you don’t have to be a customer) with concerns about #Dementia

• 
  owen (@owen_o24) reported 1 hour ago

  @AskNationwide your anti-fraud system has blocked a payment of mine, leading to me paying an extra £90 for festival tickets. Customer service offered me £25 and told me to use another bank next time. Are you able to assist me with getting the other £65 back please?