Nationwide status: access issues and outage reports
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Full Outage Map
Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
- Login (45%)
- Website (26%)
- Mobile App (18%)
- Transactions (9%)
- Transfer (3%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: London, Northampton, Croydon, Telford, Tavistock, Basildon, Orpington, Dorking, Mitcham, Derby, Derry, Nottingham, St Helens, Glasgow, and Swansea.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Mobile App | 1 day ago |
|
Northampton
|
Transactions | 3 days ago |
|
London
|
Mobile App | 18 days ago |
|
Croydon
|
Login | 19 days ago |
|
Telford
|
Website | 21 days ago |
|
Tavistock
|
Transactions | 21 days ago |
Full Outage Map
Community Discussion
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Marbles (@MarblesRadio) reported@AskNationwide I have found an unsigned Debit Card on the pavement - Not sure what you'd like me to do with it - can't find a way to speak to a real person on your website - AI only interested if an existing customer
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JT ☄️ (@joshysaysstuff) reportedHi @AskNationwide I’ve been on the phone for over half an hour on two separate occasions today and not been able to get through to speak to somebody about an URGENT charge coming out of my bank that I need to contest? Please can anybody help???
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Marv147 (@Marv147) reported@liamoa @ChelleChipato @AskNationwide The point being that the lad already held an account with Nationwide so he wasn’t a new customer, he was just trying to open an additional account.
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Johnboy Scott 🏴🏴 (@Johnboy014) reported@AskNationwide SHOCKING customer service 😡😡😡😡😡😡
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lorna50 (@lornaparadise) reported@AskNationwide @Turbo_GSXR11 Even tho have told you countless times about our circumstances yet no help
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Firetrapdiva (@ItsOnlyStubbsy) reported@AskNationwide That'd be great if you didn't delete people's accounts from the app & tell them to go in branch if they want money, but they're housebound & calling up gets you passed from department to department with no actual solution. We'll be moving banks as soon as this issue is resolved
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Mr Joshua (@MrMrJoshua) reported@AskNationwide That's not the problem. I need a card sent to branch due to insecure address. Five months with no card. @MartinSLewis - this is really getting me down.
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Sophiebell24x (@sophiebell24x) reported@AskNationwide is the banking app down for maintenance? If so what’s the quickest way to make a transfer
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Steph Wass (@steph_wass) reportedIs @AskNationwide down? Technical issues AGAIN???
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Kate (@katelallyx) reported@AskNationwide trying to move money from my current account, using card reader etc but getting 'we're experiencing a technical problem' - according to your website though 'services are working normally' ?
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jaws6 (@jaws321) reported@AskNationwide Says tech problems. For log in?
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pecunious (@Pecunious365) reported@AskNationwide why oh why oh why can we still not pay in cheques on the Nationwide Banking App. It’s literally a basic feature of banking. @MartinSLewis you really need to help the consumer with this one - it effects 24 million people!
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nufc_seb (@nufc_seb) reported@AskNationwide Is there an issue with funds transferred into Nationwide Flex Plus accounts not updating?
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Mark Wilson #NAFOfellas 🇬🇧 🇺🇦 (@MarkWil66911411) reported@AskNationwide just had a faster payment sent however nothing is showing in the app are you aware of any issues
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catherine (@catheri97773061) reported@AskNationwide So get Fraud alert that's not fraudulent, app closed down on me, 55 mins waiting on phone, drive to branch they can't help, back on phone 35mins 😤😤😤 fuming #complaint
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ME? I'm not well.... (@itsfar2bright) reported@AskNationwide Wow… you’ve replied to an email I haven’t sent! As a customer service help desk - are you aware this is an issue which has been created by an update to the systems? And is NOT a customer issue?
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Johnboy Scott 🏴🏴 (@Johnboy014) reported@AskNationwide Got better things to attend to Nathan. Again,cracking customer service. Keep up the good work 👍
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Platinum Trophy 141 (@plattrophy141) reported@AskNationwide Hello, I ordered a credit card over 10 working days ago and I still haven’t received it. I start a new job on Monday which I need the card for to pay for travelling but now I won’t be able to get there because of your inadequate service. Trashy Bank
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Matt Leslie (@mattleslie74) reported@AskNationwide The app issue has been ongoing for the last fortnight. I've restarted my device, I've uninstalled and reinstalled the app, but it is glitches aplenty when verifying a payment I've made to a third party.
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Amy Marie 🤍🖤 (@Missamypacey_93) reported@Paulaj1984 @AskNationwide It was my friend bank that was down . I had a panic as i seen it leave mine
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BigFatLion (@BigFatLion) reported@AskNationwide @SteveB2706 Terrible website now on a laptop. Only thing that saves it is the old version. Fully prepared to take you to the ombudsman for making banking inaccessible to dyslexics.
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Jonathan (@jayIFA) reported@MichaelFra89678 @AskNationwide A mortgage holder is a more profitable customer for them. They are rewarding “good” customers. It’s quite simple really.
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Gooner Kev (@KevKumbaya) reported@AskNationwide hey guys. Great idea to start asking me to use a card reader to send money 👍 is it not enough that I’ve used a login, pin, password, faceID?!?? No I need a ******* card reader to send my nan £25. Is it 2001 again?! What a ******* joke
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ESC Matt UK 🇬🇧 (@ESCMattUK) reported@AskNationwide I’ve been trying to move my money from my current account to my savings account for several days but the app keeps refusing to allow me to do it. Please help
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Bluemailer (@bigbluemailer) reported@AskNationwide @NevadaBHillon @AskNationwide this is your standard response. I have had regular ongoing messages same as above, or 'technical issue, please restart'. You deny any issues yet it is no coincidence that you have an app problem but are in denial. Your IT people are sleeping on the job.
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Oliver Myhill (@Forthemanynott5) reported@ChelleChipato @AskNationwide Congrats to the lad on his results . Questionable customer service to say the least on the other hand
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Carole Railton FRSA (@carolerailton) reported@Mattcarpfisher @AskNationwide Always had amazing service in branch. I have been trying all afternoon to get through to Aviva contact to give the details of my medical conditions. I have tried on line, on the phone, waiting on both occasions over 20 mins without further contact. What is happening. And when i have gone to one line it just gave me the website, which already i am holding onto but have had not response. And for your info. I went through the app to the chat box and they said they would get me a human but nothing happened and later i pressed 1 for a call back. Nothing. ****** the time i have spent without solving the problem is 3 hours. This is nuts i have a job and trying to do this is ridiculous. Such a shame it cant be done in the branch.
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James Eglinton (@RealEggy2023) reported@MichaelFra89678 @AskNationwide Why would they reward someone who just has an account and pays no money in? You are not a good customer for them. Otherwise the whole country would open one to get the free £100.
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Connor200024 (@connor200024) reported@AskNationwide hey, wondering if you can help me. I’ve had £119 taken out of my account for some Apple bill. But I’ve checked absolutely everything and I’m not sure. Can you guys help?
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Nick Clitheroe (@NickClitheroe) reportedHey @AskNationwide, your AI bot for customer service phone calls is dreadful. Get rid of it and just let us ring straight through to a human being please!