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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Website (31%)
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Mobile App (28%)
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Login (28%)
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Transactions (9%)
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Withdrawals (3%)
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Transfer (1%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Normanton, Birmingham, Northampton, Swadlincote, Glasgow, Rotherham, Islington, Sutton Coldfield, City of Westminster, Braunton, Montrose, Taunton, Leigh, Watford and Preston.
| City | Problem Type | Report Time |
|---|---|---|
 Normanton |
Website | |
| Birmingham |
Mobile App | |
| Northampton |
Login | |
| Swadlincote |
Login | |
| Glasgow |
Mobile App | |
| Rotherham |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Niall Smith
(@ndsmith89) reported
@AskNationwide Your phone service is utterly pathetic. How dare you pass a loyal customer around and then hang up on them. Especially when I am agreeing to a second mortgage with yourself. Just awful!!!
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Jon Allen
(@jonny_allen_uk) reported
@AskNationwide My Flexplus debit card was cancelled as it was used fraudulently. I have since been issued a refund by a retailer against my old debit card number and the retailer has confirmed it’s gone through but the refund has never appeared in my account- please help
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Sarah Lamport
(@LamportSarah) reported
@AskNationwide I'm a nationwide customer and never heard of this!!
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GhostCraft1984
(@GCraft1984) reported
@AskNationwide @LeeFerrisRE So this comp is only to people who couldn't pay dds on the day of your error and not the many people who were waiting for our money to come in to our accounts due to your ineptness nice to know ...... not
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Mike
(@mcallister_bell) reported
@AskNationwide Thanks Diane. It’s setting up the app on my new phone. Using card reader, go though all that and an error message appears. Seems to have worked now though. Thanks for a fast response!
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Morgano
(@jonnyfinn7783) reported
@AskNationwide How about a service that doesn't go down once a week. Glad i switched
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@mptracey1970
(@mptracey1970) reported
I have recently called @bt_uk @AskNationwide to name a couple, why do they always start with we are really busy we apologise you are a valued customer blah blah. What a load of old codswallop. It's always at least a 10 minutes wait. 12 mins now!
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@mptracey1970
(@mptracey1970) reported
@AskNationwide I wanted to say you have sent me a letter with my new payment for tracker mortgage, but it's gone down, that can't be right
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John Beale
(@TheJohnb143) reported
@AskNationwide Why should I have to have multiple devices? I have been a customer for over 20 years and the service just gets worse every year. Perhaps if Nationwide invested in "modern" tech, not cobbled together stuff, tyhe tech might work. Stop blaming your customers
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Dilan_Crypto
(@Dilancrypto1) reported
@AskNationwide i havent received my compensation payment for the delay of my payment due to your nationwide issues?
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James jones
(@uso_roman) reported
@AskNationwide starting to get fed up of these constant down times when transactions aren't being processed I sometimes have to wait to get paid because of your bank being down how am I meant to transfer for essentials when your app is constantly down so disappointed in the corp.
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Michael West
(@itsaboutbunnies) reported
@AskNationwide Everybody, not just students, would be happy if you stopped those bloody awful adverts.
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TeaPea
(@gayarpone) reported
@AskNationwide Well turns out you could just change my mobile phone number and access it that way!There is literally no point calling your chat number.If @AskNationwide were taking this seriously surely I would have an email by now in response to the complaint and following up?THERE IS NOTHING.
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Niall Smith
(@ndsmith89) reported
@AskNationwide I'm sorry but I believe you did. Your letter says you are open till 6pm Monday to friday. We call back after we was hanged up on and your phone line says you are shut. The call was hung up at 5.00 on the dot so basically you colleagues did just hang up on a customer.
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John Beale
(@TheJohnb143) reported
@AskNationwide A savings account as explained in my original tweet! Suggest you read the linked tweets! Complaint has been raised - told 5 working days before I get a reply. No doubt it will be the customers fault. Seems it was when your payments system gave up.
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TeaPea
(@gayarpone) reported
@AskNationwide This needs to be done NOW. I cannot even access my account to check if there are any issues! Because it takes 24 hours to check. Not even raised/queried as an issue! Pretty angry right now!
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Melanie Young (A1784728)
(@MelanieWooo) reported
@AskNationwide What about those of us who changed our finances *again* for this outage? Laughably, I switched my second current account to Nationwide on 31 Dec having been a member for over 15 years.
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KJ
(@ktjohnson_x) reported
Been with @AskNationwide for nearly 30 years and yet haven’t been compensated for not being able to access my own money. Time to move banks I wonder? They are taking the pee now compensating only some customers. How is that fair Nationwide? We were ALL affected.
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TeaPea
(@gayarpone) reported
@AskNationwide @MoneySavingExp Might be worth getting other customer to check their accounts too!
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Liv
(@Olivia_archer_) reported
@AskNationwide do you know when internet banking will be up and running again? Been down for last 2 days..
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TeaPea
(@gayarpone) reported
@AskNationwide Yes. The card reader isn't working with my current (new) card!
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@mptracey1970
(@mptracey1970) reported
@AskNationwide I am calling 08005453029 and getting cross now, 25 mins absolutely terrible
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Soraya Radford
(@SorayaRadford) reported
@AskNationwide thanks for the compensation due to the payment delays last week. Think you’ve handled the issue well.
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Long Scarf Publications - Charity books r us!
(@Chris_Stone1970) reported
@AskNationwide Is it right that when your ATM takes a £220 deposit and then the ATM comes up with an error, the branch refuse to reimburse you and tell you to go to the police?
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Sabrina George
(@sgsabrina206) reported
@AskNationwide Extraordinary from a male, who shouted "Get out" despite other members asking him to calm down - accused me of lying about something (?) - Cheapside. Another told me dogs were not allowed whilst leaning back at her desk, no other branch has said so. Left very shaken and shocked
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Nicholas Salter
(@NicholasSalterx) reported
@AskNationwide Hi, just phoned Virgin Mobile to get refund at end of their PAYGO service. Operator wanted long card number, date and CVV!!!
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Rachael Santangelo
(@Beleza_Rach) reported
from
Edinburgh, Scotland
@AskNationwide I've tried before. They just say no block on card..I appreciate security is important but often I end up using another providers card and just transfer the money
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Simon West
(@WhiskyPedaller) reported
@AskNationwide Hi guys, I saw that you were giving compensation to customer because of all the issues over the christmas period, how do I claim this?
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James jones
(@uso_roman) reported
@AskNationwide when are your constant shutdowns of money moving going to stop , every pay day I get it gets delayed because your down and my driving lessons are delayed because the money doesn't make it into her account because of the delays
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Colonel Egg
(@EggyMemes) reported
@Detective82 @AskNationwide @binance They say they're run by the customers for the customers but when they have errors they dont tell the customers what's going on for 16 hours and they dont let trust their customers with their own money now wow 👀