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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (33%)
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Website (24%)
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Login (20%)
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Transactions (16%)
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Withdrawals (4%)
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Transfer (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: City of London, Walsall, Dunfermline, Oswestry, Crawley, Plymouth, Stockton-on-Tees, Whitehaven, Dumfries, Glasgow, Redhill, East Kilbride, Ramsgate, Waltham Forest and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Website | |
| Walsall |
Withdrawals | |
| Dunfermline |
Mobile App | |
| Crawley |
Mobile App | |
| Plymouth |
Login | |
| Stockton-on-Tees |
Transactions |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Sophia
(@sophiadavis92) reported
@AskNationwide when is the app going to be fixed, as can't transfer money and now stopping me being able to go out and collect prescription. It is not good enough. Was working fine 10 mins ago
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Karen
(@KazWilliamson88) reported
@AskNationwide @Claire11152715 My app also shows as not able to show account info, and won't let me select any of my accounts, your app suggests you have issue showing account details and making payments.
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Alan Mörris
(@Fokmisterutd) reported
@AskNationwide can only go back 3 years on my statements how useless is that and no help to me.
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Caroline
(@Cazzzzie123) reported
Great help from @AskNationwide you cancel a direct debit, they let them take the money then refuse a refund shocking!! #nationwide #poorservice 😬
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nicola w
(@nicwil75) reported
@AskNationwide is there a problem with your payments service today? Am assured payment was made this morning, but it's not showing.
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Kimothy
(@ThatSweetKim) reported
@AskNationwide The app is not down, unable to view my current account. Website says services are running normally but I see I'm not the only one to report the issue
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The Rahman
(@TheRahman) reported
I can see @AskNationwide make it hard to complain. After what I went through last week at #cardiff Queens street branch I know why. Get your best guy on phone because he’s going need afternoon off. You gave me Hell, I’ll give you Hell. Worst customer service ever received. EVER
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Bella Boe 🇮🇹🇮🇹🍝🍕🇮🇹
(@BellaBoe40) reported
@AskNationwide is the app still down? Trying to transfer money from my savings to my current account
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Nerissa Deeks
(@DeeksNerissa) reported
@AskNationwide is the messaging service on your app no longer available? It doesn't seem to be working and I wanted to check a transaction.
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Dan
(@FyrstaCS) reported
@AskNationwide Hi, I'm trying to setup online banking for a savings account that I've got with you. It looks like I need to get a mobile number added to my account before I'm able to login. Is that something you can help with or do I need to call? Thanks
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Alan Mörris
(@Fokmisterutd) reported
@AskNationwide The virtual online help is useless as it doesn't understand stand, getting to the point of changing banks, only been with you for over 15 years.
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brooketurner
(@21in2020) reported
@AskNationwide you’re updated app now means I can’t see my bank accounts, nor can I transfer funds or access my money?!
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Nicola
(@nicolachand) reported
@AskNationwide I have been trying to use the messaging service for a week now and it won't connect
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Dicky
(@FLYINGTHEFLAG) reported
Andrea form the Accrington branch of @AskNationwide lied to me today…assuming that’s normal for a branch manager?? Her team equally repulsive! I complained it the service and was shouted at ‘have a nice day’…#customerservice
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adriane🌹
(@adriane_rosee) reported
@AskNationwide Hi, my app isnt working, says there is technical difficulties. Also tried logging in on the website & it states i have no statements to show on any of my accounts so i can't see my outgoings etc. You said services are up & running normally but i dont think they are
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Alan Mörris
(@Fokmisterutd) reported
@AskNationwide Unfortunately I needed the information tonight it's caused me an issue, do other banks have the same 3 year filter.
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Charlie 🇪🇺🏳️🌈💙💛
(@LottieLou171989) reported
@AskNationwide, there appears to be an issue with your online Mortgage Switcher. The select box keeps disappearing so I’m unable to select the mortgage to switch. Issue appears on Chrome and Firefox.
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Becca beldom
(@beccabeldom) reported
@AskNationwide my 96 year old grandmother has been a victim of fraud of over 65k with forged cheques , cash withdrawals and poa financial abuse. Reported 5th April, the lack of help is shocking, 2 hours today trying to get cheque proof for police with no avail! Deflated
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Alan Mörris
(@Fokmisterutd) reported
@AskNationwide Well I made a call to customer service and got the information within 2 minutes. Better than online chat
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Fi
(@frazzled_fairy) reported
@AskNationwide It says we seem to be experiencing some technical problems.
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Alexzander82
(@Alexzander8232) reported
@AskNationwide Hey, I'm travelling in India. My account has had transactions that were not authorised by me. Luckily the card has been blocked but I need to speak with someone about this. I can't phone or use the chat box. Any ideas how can I resolve this issue?
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Fran Wilson 🎹🖋
(@CrossEyedPiano) reported
@AskNationwide can’t login to App on iPhone
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Julie Stribley
(@StribleyJulie) reported
@AskNationwide @Claire11152715 My app also isn't working 😭
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Sharon Champion
(@sharonlchampion) reported
@AskNationwide any idea when you’ll be reinstating Smart Limited Access or something similar?
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Emma Caddens
(@ECaddens) reported
@AskNationwide my accounts are not showing on my app and I cannot see my salary paid in and my savings balance has disappeared. Your app says we cannot display your accounts - please help
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Vida Bennett
(@EatTrainMeno) reported
@AskNationwide @adriane_rosee I have the same issue. :-(
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cni
(@Claire11152715) reported
@AskNationwide hi my flex and cashbuilder account on app say unavailable. Is the app down?
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ArdechEcosse
(@ArdechEcosse) reported
@AskNationwide case: NBS7786827. Because of your antiquated card reader policy you are blocking my access to my own money until you send me a new gadget ...by snail mail ...abroad. What are the chances of that happening and what kind of security is that? Customer Service??
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Michael Milner 🫡
(@mikedaimilner) reported
@AskNationwide always great to login into online banking and want to contact you, and be asked to use a non existent chat function. This is on a desktop.
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Michelle G
(@Michell38924826) reported
@AskNationwide Good morning. I’m trying to download the app on iPhone but it’s not working. I click “get” on App Store and it just keeps spinning round. Can you help?