Nationwide

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Nationwide Outage Chart 12/03/2025 21:05

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (44%)

    Mobile App (44%)

  2. Website (23%)

    Website (23%)

  3. Login (18%)

    Login (18%)

  4. Transactions (10%)

    Transactions (10%)

  5. Withdrawals (3%)

    Withdrawals (3%)

  6. Transfer (3%)

    Transfer (3%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Newark on Trent, Southampton, City of London, London, Leigh, Neath, Plymouth, Manchester, Leeds, Oxford, Hinckley, Reading, Stoke-on-Trent, Alfreton and Harwich.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewark on Trent Transactions
United KingdomSouthampton Login
United KingdomCity of London Login
United KingdomLondon Website
United KingdomLeigh Login
United KingdomNeath Login
Map Full Outage Map

Community Discussion

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Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • jonwebuk John (@jonwebuk) reported

    @AskNationwide Same number I been ringing no help at all Rubbish customer service

  • 750sumo Tristan Wood (@750sumo) reported

    @AskNationwide I've received a fraud prevention text warning but can't get through to anyone, have been on hold for 15 mins plus. Is this team working today?

  • n3rdofficial N3RD (@n3rdofficial) reported

    @AskNationwide me mums trynna set up internet banking but your app AND website are saying technical difficulties?? Any help

  • mrsbickerstaffe Georgina (@mrsbickerstaffe) reported

    @AskNationwide you’ve put a code on my parents joint account due to his death and still not removed it. She can’t access her money which right now isn’t helpful. Can you put it right asap please?

  • Kristia99380784 Kristian (@Kristia99380784) reported

    @AskNationwide Held on phone for 40 minutes this morning and cut off, now on hold again as I type this so far 20 minutes! What happened to the brilliant customer service you used to have! This is a joke.

  • ryanread678 Ryan Read (@ryanread678) reported

    @AskNationwide any reason your stopping me paying my bills off? online tremble service you should be ashamed of yourself worst bank/building Society No wonder companys don’t use you it not surprising really

  • FreemanOfYork Bruce (@FreemanOfYork) reported

    @AskNationwide 5 working days isn’t going to help

  • liamcarter12 liam carter (@liamcarter12) reported

    @Assurant @AskNationwide poor service using mobile phone insurance, delays and delays, returned phone to wrong address after confirming multiple times it was coming to the right address!! Receive phone back with non genuine parts used, screws rattling around inside! Please avoid!

  • debfarr2 D (@debfarr2) reported

    @AskNationwide If I can’t download statements because they are physically missing from my online account, will store colleagues be able to access them? Concerned I’ll have another wasted trip.

  • niallmcbain Niall McBain (@niallmcbain) reported

    @AskNationwide why do I get a service availability warning EVERY time I open the App? "Technical issue.. " .. it lets me enter passcode but very annoying!

  • mrsbickerstaffe Georgina (@mrsbickerstaffe) reported

    @AskNationwide I think she’d just like to be able to not worry and access her money.

  • steph_ashford Stephanie Ashford (@steph_ashford) reported from Edinburgh, Scotland

    @AskNationwide Hello. I think there's a problem with the deposit slot on the external machine at your South St Andrew Street, Edinburgh branch. I've had a cheque and notes returned, bunched up, twice over the last 2 weeks.

  • cur64690539 Lisa Curtis (@cur64690539) reported

    @AskNationwide Well I just moved to you and will be moving away as fast as I came.. awful service

  • margo1lee Margo Lee (@margo1lee) reported

    @AskNationwide @fforchwen Currently belonging to Stonewall is nothing to be proud about @asknationwide ! You are basically sneering at women's rights, children's health and support corrective rapes on ******** and workplace bullying

  • darron_ward Darron Ward (@darron_ward) reported

    @AskNationwide good morning. O2 have taken money from my account 8th August twice & 15th August once. I'm not an O2 customer, can you help me get it back please? @O2 please work with Nationwide on this. Thank you

  • Lucys1215 Lucy Wright (@Lucys1215) reported

    @AskNationwide hi, are you aware of any issues with your app please? I am trying to open the app on my phone but I don’t get to the password screen, it is just hanging on your home logo. Thank you

  • trevorsdempster Trevor Dempster (@trevorsdempster) reported

    @BelTel @GWalker9 @AskNationwide As for Starbucks, they trialled cashless during covid and it worked perfectly fine. I don't see any issue. With "Making Tax Digital" this was always going to happen.

  • IanSands9 Ian Sands (@IanSands9) reported

    Dreadful service today from @AskNationwide Nationwide Building Society, following my father’s death last month. They have pushed me from pillar to post, whilst I have been trying to arrange financial matters for my mother. #outraged #breavement

  • KeeScream ScreamQueenKee (@KeeScream) reported

    @AskNationwide Your app is down. Not allowing log in

  • debfarr2 D (@debfarr2) reported

    @AskNationwide Hi, I need help urgently! I need several recent bank statements but these aren’t available for me to download online (I think because there were no transactions), but I need to show the money present in the account. Can the statements be sent to me by PDF?

  • J_D2k Jungle Dave (@J_D2k) reported

    @AskNationwide is there a reason your app isn't working on Android 2day? It crashes every time I try to open it. Somewhat frustrating.

  • CassInTheAttic Saturday's Child (@CassInTheAttic) reported

    @AskNationwide When I clicked onvthe icon, it said I hadn't installed the app. When I went to Google Play it offered me the chance to open from in there, tried that and it said there was an error with my pass code. It let me in via GPlay the second time, but the icon still says 'not installed'

  • SabieLer Sabie (@SabieLer) reported

    .@AskNationwide I am overseas and having issues using my cards. Could you please help me?

  • arrowandthesong Orlanda (@arrowandthesong) reported

    So far a 45 minute hold for @AskNationwide customer services #unacceptable

  • cur64690539 Lisa Curtis (@cur64690539) reported

    @AskNationwide 20 mins and still waiting for someone to pick up the phone, is anyone working today?

  • FreemanOfYork Bruce (@FreemanOfYork) reported

    @AskNationwide Not being able to respond with an engineer until 2 days after the emergency, when 4 hours was original promised Not having a claims team working on a Sunday kinda sucks too. We need to get things fixed, not be left in limbo

  • SillarsAnthony Anthony Sillars (@SillarsAnthony) reported

    Jamie @AskNationwide. It is now 17.06. I was guaranteed contact by close of business today by Salma. She “escalated” the issue, saying I’d hear within 72 hours. Guess what? Absolutely no contact. How utterly disgraceful! Thoroughly #badcustomerservice. Total incompetence!

  • clodagh30 clodagh hargadon (@clodagh30) reported

    @AskNationwide @Dibbssa It's not intermittent it's constant. Doesn't matter how many times I reattempt. Also very frustrating that your website says there are no issues. There clearly are issues, so when will it be resolved?

  • Ben_Digedig 🇺🇦 Ben Digedig 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇬🇷 (@Ben_Digedig) reported

    @AskNationwide Thanks - pls ask them to fix that - no point wasting someones time so. I'll try the payment tomorrow and get in touch if required.

  • debfarr2 D (@debfarr2) reported

    @AskNationwide I’ve been waiting to be transferred on your live chat for 20 mins. Having them sent by post will take too long as I need them tomorrow, please could someone help?