Nationwide status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (46%)
• Website (26%)
• Mobile App (17%)
• Transactions (9%)
• Transfer (2%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: London, Croydon, Telford, Tavistock, Basildon, Orpington, Dorking, Mitcham, Derby, Derry, Nottingham, St Helens, Glasgow, Swansea, and Portsmouth.

City	Problem Type	Report Time
London	Mobile App	5 days ago
Croydon	Login	6 days ago
Telford	Website	8 days ago
Tavistock	Transactions	8 days ago
Basildon	Mobile App	9 days ago
Orpington	Mobile App	9 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rob Slade (@Rjs4Rob) reported 3 minutes ago

  @AskNationwide My card reader is not working properly it keeps going blank part way through a transaction. How do I get a replacement ?

• 
  Glen Smith (@Glenthecarp) reported 6 minutes ago

  Trying to open a Flex Current account online, but getting an error message that says the problem is your end. Are you aware of this? @AskNationwide

• 
  Sophiebell24x (@sophiebell24x) reported 6 minutes ago

  @AskNationwide is the banking app down for maintenance? If so what’s the quickest way to make a transfer

• 
  Don Calogero (@Hengist123) reported 11 minutes ago

  @MichaelFra89678 @AskNationwide A lot of people took out £100 savings in every building society in the age of carpetbaggers trying to close them down, in the hope of a huge windfall.

• 
  dave harthill 🧜🏻‍♀️🌈 (@dharthill55) reported 13 minutes ago

  @AskNationwide @NevadaBHillon I am unable to see any transactions on both my debit and credit cards today. I assume you are experiencing problems although you say things are fine?

• 
  Christopher Freeman (@cmdfreeman) reported 14 minutes ago

  @AskNationwide @Mollylou1988 Similar problem. Money transfer to another bank says it’s worked but over 90 minutes later hasn’t arrived. Something definitely wrong.

• 
  kdb_suffolk 7/2% #Let them race #ClimateChange (@kdbsuff) reported 16 minutes ago

  @LloydsBank with increased profits at the expense of customers. Their corp direction belittles customer issues to "complaint or stfu". Just money grabbing and not sharing profits We're off to town shortly to open a new account with @AskNationwide and in a month move two more.

• 
  Donnachadh McCarthy (@DonnachadhMc) reported 21 minutes ago

  Bugger. Here we go again. Why are even @AskNationwide screwing their existing home insurance customers? Just got told I have a FORTY % increase in my premium for next year!! The @CooperativeBank did the same to me when I was a long time customer.

• 
  Agent_M (@TheColonel_83) reported 22 minutes ago

  @AskNationwide my account is showing ‘unable to load’ but the service status is saying everything is fine? Can you advise what could be the problem? Thanks 🙏

• 
  Richard D G Cox (rcox.bsky.social) (@RDG_C) reported 22 minutes ago

  @deandunham @Chrisitv If that happens, either call someone else first or use a different phone. Key 159: it’s a safe number to reach your bank. When asked, speak the name of your bank to get connected. Most banks handle this well but @AskNationwide does seem to be having issues with it at the moment.

• 
  James Eglinton (@RealEggy2023) reported 22 minutes ago

  @MichaelFra89678 @AskNationwide Why would they reward someone who just has an account and pays no money in? You are not a good customer for them. Otherwise the whole country would open one to get the free £100.

• 
  ME? I'm not well.... (@itsfar2bright) reported 25 minutes ago

  @AskNationwide Tryint to transfer money on app and being asked to use card reader. I have never had a card reader on my account. Is this the same IT update error which happened a few months ago. When is this being fixed?

• 
  Hello Purgatory (@HelloPurgatory) reported 31 minutes ago

  Hey why can't I filter transactions from a specific payee on your online banking in the search function? Your banking upgrades are now a hindrance to my accounting PLEASE FIX THIS ASAP! @AskNationwide

• 
  Name. (@gameofmagnitude) reported 32 minutes ago

  @Via_SocialMedia @AskNationwide **** that degeneracy right off.

• 
  Martin Hepworth (@maxsec) reported 34 minutes ago

  @barneyc @AskNationwide Because egress etc all suck , hard to use , slow down aunt mable's ability to get at stuff UX mainly

• 
  Rep74NL (@JohnnyRep74) reported 38 minutes ago

  @AskNationwide I recently transferred over to Nationwide . Have had nothing but problems with paying ours since . Have called hekpdesk numerous times to be fobbed off with excuse after excuse usually after waiting 30 minutes in a queue . Wish I had not bothered transferring

• 
  REALLY SCARY GUY📎 (@fucking_scary) reported 38 minutes ago

  @AskNationwide Your bot is so broken that you need me to NOT talk to it if I want to get any actual help? And when it puts me in line is it just going to hang up on me again? Look I know you’re just doing your job but you can understand that this is unacceptable, right?

• 
  Stu (@StuMcalister) reported 42 minutes ago

  @AskNationwide hello. I’m trying to cancel a direct debit I have with a long-standing supplier. Finding it tricky. Could you help me please?

• 
  ESC Matt UK 🇬🇧 (@ESCMattUK) reported 43 minutes ago

  @AskNationwide I’ve been trying to move my money from my current account to my savings account for several days but the app keeps refusing to allow me to do it. Please help

• 
  Rhys Foran (@rhysforan) reported 44 minutes ago

  @AskNationwide I can’t get access to my mortgage statement. Your app and website deny knowledge of me, yet you take a grand a month out of my bank account… please can someone help

• 
  SMV (@MissSmallVoice) reported 44 minutes ago

  @AskNationwide Thanks for your message. The web site was fine as it was - nice & compact & easy to use. Unless 100s of customers asked for the same changes, don't see why you make things worse.

• 
  Irma Grace (@IrmaGrace26) reported 50 minutes ago

  @AskNationwide I am abroad and have no way of calling you and I need help!!!

• 
  Matty (@matty_198881) reported 50 minutes ago

  Went to londin other week and was using contactless on @TfL with Apple Pay @AskNationwide it stopped working and could only use my card and cant use Apple Pay on first York only the card

• 
  Danny Hughes (@dannyjames2913) reported 53 minutes ago

  Hi i switched over to u on the 24th August and my direct debits have not been transferred over and ive got bills to pay which will now be late can u help @AskNationwide

• 
  Mary (@maryphillips22) reported 54 minutes ago

  @AskNationwide any updates? Can’t get through to telephone banking as you have a 50 minute wait time!! Your website says internet banking is working so why can’t I log in?

• 
  Dubs (@DubtricksGaming) reported 54 minutes ago

  Im going back to @AskNationwide @LloydsBank is terrible now

• 
  Bryce Lawrence (@ScrumMachine) reported 56 minutes ago

  @AskNationwide @NevadaBHillon Never had a problem with NW internet banking wherever I am in the world! Been a customer for 30 years

• 
  Rita B🍀🇺🇸🇬🇧 (@RitaBFranc) reported 58 minutes ago

  @StandWCrypto_UK All UK crypto holders should debank their banks & building societies. @AskNationwide are terrible. Apart from their crypto hate, they also have ridiculous restrictions on moving your money to & from your account.

• 
  Peter McDermott💙 (@PeterMc_Dermott) reported 60 minutes ago

  @AskNationwide Had to find another way round getting to talk to someone. Poor service re bereavement

• 
  pog 🦧🎷🐛 (@pogpoggfrog) reported 1 hour ago

  @AskNationwide fix ur website i want my student just eat voucher code RIGHT NOW