Is Nationwide down?
Some problems detected
Users are reporting problems related to: mobile app, website and login.
Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 25: Problems at Nationwide
Nationwide is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (33%)
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Website (28%)
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Login (20%)
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Transactions (13%)
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Withdrawals (4%)
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Transfer (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Rochdale, Dunstable, Fulham, Hove, Cambridge, Milton Keynes, Slough, Worcester, London, Southampton, City of London, Walsall, Dunfermline, Oswestry and Crawley.
| City | Problem Type | Report Time |
|---|---|---|
 Rochdale |
Mobile App | |
| Dunstable |
Mobile App | |
| Fulham |
Login | |
| Hove |
Website | |
| Cambridge |
Website | |
| Milton Keynes |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Scotty
(@ScottyG____) reported
from
Sheffield, England
@AskNationwide payments down all day. Absolutely terrible.
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Graham
(@GrahamBH20) reported
@admiralross2400 @AskNationwide @saraheds123 Couldn't agree more. I've just read some tweets about families who cant eat tonight and mortgages that wont be paid and all they have done is send a generic reply. Its shameful and disgusting in how they are handling that with no offer of support.
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Nicola
(@CrouchNicol) reported
@AskNationwide i love how standing orders and direct debits can still come out… funny thing is I need money in my account for that to happen. Top service as usual 👍🤬
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Boyzie
(@Boyzie_32) reported
@AskNationwide if my wage is delayed tomorrow, nationwide will be charged for all the delayed payments I will be receiving! Get your **** together and get everyone back online it’s Xmas ffs.
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Esh
(@ee_sh_a) reported
@AskNationwide so I made a transfer to cover a bill this morning and it still hasn’t been received. now the bill has fallen into late payment because of this delay!!!! When will the payments reach the destination as this is now causing financial issues?
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Keran
(@longdickjohnsin) reported
@AskNationwide Taj already sent the same robot reply. When can I access the money I worked hard for all December that you are holding??
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Luke Walker
(@EsqLukeAdam) reported
@AskNationwide @EggyMemes What is the issue exactly? Is it planned maintenance or unforeseen circumstance?
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Nicole Penney
(@Nicolef1Penney) reported
@independencekat @AskNationwide I know 😔 it’s awful what predicaments people have been left in x
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Graham
(@GrahamBH20) reported
@AskNationwide @longdickjohnsin My suggestion is stop copying and pasting tweets that give no proper information and get people high up to read these tweets and offer proper support to people on here ive seen with families who cant access their money to feed their children
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The Wolf King
(@alsahab) reported
@AskNationwide did you solve the downtime issues, still unable to send the money?
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Adam Tod 🏎🏁
(@AdamT_78) reported
@AskNationwide wow. The response to your tech issues is truly appalling. Same copy and pasted replies with no actual help! Not even explaining the ACTUAL issue! Shocking.
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mel
(@mjha001) reported
@AskNationwide You're currently causing the challenging times. I'm sure I'm not the only one now worrying that money due into an account on Christmas Eve is going to be affected by whatever is causing your problems, this time. It's not good enough really, is it?
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Mr White
(@TheDobba) reported
Why no tweets today explaining (apologising for) the ongoing payments problem @AskNationwide ? Regular updates would be useful and good customer service
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Nicola Mc
(@McWaz23) reported
@AskNationwide if the payment situation is not sorted by tonight I am going to be without my Christmas shop delivery & as of 10am tomorrow morning I am going to be without gas and electricity as unable to access my wages to top up! WHAT IS GOING ON!? No generic responses here✋🏻
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Rowland Griffin
(@RowlandGriffin5) reported
@AskNationwide I just tried calling your bank . On hold for 45 mins then you cut me off. Mess me around with wages and you do that? I will be changing bank in new year. Absolute joke of a service
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Brian
(@brianevans0311) reported
@AskNationwide hurry ******** up and sort your **** out. It's a ******* disgrace 4 days before Christmas ya ******* useless donkeys
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Gavin Corrigan
(@GavinCorrigan) reported
@Roguexx @AskNationwide It’s killer right, hopefully the issue is resolved over night but the fear is real if it isn’t.
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Karen Hooper
(@LaHoopy) reported
@AskNationwide @cattyvg18 Please stop signposting people to that page. There are no updates, just a static message that should be pinned to your Twitter account and be posted on your website homepage. That would save a lot of cutting and pasting into tweets. The communications on this are really poor
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Lee
(@Lee_Suffolk) reported
@AskNationwide Could you please advise exactly what has happened to cause this issue today?
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steve mounsor-shaw 💙💛
(@stevelufc01) reported
@AskNationwide just logged in my app and it says there is a payments issue,I can't make outgoing payments Is this just an error in the app? Many thanks steve
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Elishama Kadzirange
(@Ekadzirange) reported
@AskNationwide @AaronL1204 It’s disgraceful. I for one will be closing my account after this. How can it take an entire full working day and still not even a time estimate!! Let alone a fix.
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Michelle
(@Michelle_G_Lund) reported
@AskNationwide when will the problem with payments be sorted? I get paid tomorrow and need that money for Christmas and other payments!
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Dark Reverberation
(@DReverberation) reported
@AskNationwide Surely this is an unacceptable service and users should get compensation. I'm sure that the UKFCA will have something to say about this? @TheFCA #nationwide
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Chloe Bennett
(@ChloeBe90685554) reported
@AskNationwide you’ve been working ‘hard’ all day!! Nearly 6pm and it’s still down. Absolute shambles of a company what the actual hell id this about. People have Xmas presents to buy and all your answers are literally the same. Sort it out!!!
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Tilliam Two Shoes?
(@tilliamtwoshoes) reported
@AskNationwide is the issue affecting payments by BACS? Just want to know if I am going to be paid tonight as I’ve seen 2 contradictory answers from you this pm. And pls don’t apologise for “any” inconvenience. You KNOW that it’s way past merely inconveniencing people.
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Stewart ****
(@AuthorSJB) reported
@Cuddy2977 Paul, if you take a look under the Tweets & Replies tab here: @AskNationwide, you’ll see they’ve had problems for hours, and can’t give any ETA at all for when the problem will be resolved.
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Chris
(@chrisshep1982) reported
@AskNationwide my salary is paid into my account tonight, guessing it won’t be paid in and Xmas is pretty much ruined. I have my DDs & payments queued to go out, they need my salary in. So how about you give us tangible answer & timeframe. Pointing to a website isn’t help
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Denise brown
(@Deniseb99031637) reported
@AskNationwide hi, I am a nationwide customer when is the online banking going to work I need to send money
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Jeremy Patrick
(@jeremyindie) reported
from
Betley, England
@AskNationwide could I please ask if you are going to cover overdraft fees caused by my salary failing to reach my current account with the current outage please?
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Bluenose
(@BalticBlues) reported
@AskNationwide @allyshacrow A collective customer complaint should made here and compensation to affected customers. This not good enough.