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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (35%)
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Website (27%)
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Login (20%)
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Transactions (13%)
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Withdrawals (4%)
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Transfer (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Rochdale, Dunstable, Fulham, Hove, Cambridge, Milton Keynes, Slough, Worcester, London, Southampton, City of London, Walsall, Dunfermline, Oswestry and Crawley.
| City | Problem Type | Report Time |
|---|---|---|
 Rochdale |
Mobile App | |
| Dunstable |
Mobile App | |
| Fulham |
Login | |
| Hove |
Website | |
| Cambridge |
Website | |
| Milton Keynes |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Zakaria Mahmud
(@zmahmud17) reported
@AskNationwide Ok I'll try to do that Tomorrow. Thanks for the help again. Is there any email to report it?
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NadLique68
(@nadlique68) reported
@AskNationwide They said the card was expired. But how exactly am I meant to now access my money? Is there no managers discretion given all things explained at that point?
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A.P
(@Amit91987) reported
@AskNationwide Hi I am an existing mortgage customer and would like to someone about our mortgage. What is the best number to call? Thanks
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DxnielWJ
(@WjDxniel) reported
@AskNationwide can I have help with my card being frozen please
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John Lightfoot
(@LightfootJB) reported
@AskNationwide Yes. No help. Insisted that 10 days was as quick as they could act. How in this day & age can a system error cause an application to need to be manually re-keyed with a 10 day timescale. This is after it was agreed!Only told of issue on day of completion. Causing untold stress.
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MidLifeMan
(@MidLifeMan4) reported
hey @AskNationwide … so what should I do if I want to ring my local branch to make an appt to open an account for my son? The website says call my local branch because he's 11. So I do - and get automated replies saying the branch line is closed! Maybe I should try @Barclays.
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clare wood
(@clare1181) reported
from
Northamptonshire, England
@AskNationwide I’ve been a customer and all my family have been for decades and we all have lots of different accounts. I have never been so offended as by your Moulton Park Branch this week. Been lied to by staff and then we have been made to the liar’s. Absolutely awful
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Stacey Wright
(@wright_stacey1) reported
@AskNationwide are there any known issues with the banking app? I am having to download it every time I want to use it.
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Zakaria Mahmud
(@zmahmud17) reported
@AskNationwide Hi kerry thanks for your help. I already checked my account and money has been debited from my account. I'm coming back to UK on Friday, is it okay to report it then.
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charlotte hughes
(@ChazzaHughes) reported
@AskNationwide quite possibly the worst in financial services. 3hours on the phone and chat and still no answer? You’d think having a legal obligation to liaise with customers would help. Appalling services. No one get a mortgage with them!!!!!
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Tissy
(@Tissy1974) reported
@AskNationwide would you ever text a customer asking them to call 0800. 4643123? I’ve had a text and a little dubious
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Tommy T
(@tommythesausage) reported
@AskNationwide It’s a PC. I typed your address directly into the browser. I was able to log in entering the pass number, it’s just when I try to update my details.
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NadLique68
(@nadlique68) reported
@AskNationwide can you please help me understand why my passport and EU ID card isn’t accepted to withdraw money from my account? Even when I’ve explained I cannot renew it until April 2022 as that’s when the next appointment is? How am I meant to access my account if you don’t
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Marie Horswill
(@HorswillMarie) reported
@AskNationwide as I have still not heard from you about my sons missed call, I have opened his first bank account with a different bank. As a customer of yours I think your service has been awful. Very disappointed Nationwide
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Katy Warburton 🦖
(@katywarburton) reported
@AskNationwide I reported an unauthorised pending transaction on my account yesterday and have heard nothing back. The money has now cleared but it was *NOT authorised*. Can someone help please? I can't afford to lose this money. Thanks.
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Jack Cooper
(@snoopycooper123) reported
@AskNationwide I’m finding it impossible to talk to someone about an online account. What’s the easiest way please
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Bestview
(@Bestviww) reported
@katywarburton @AskNationwide It also happen my account for 2month and I tried contacting support service but they always gave me a robot reply so i got in contact with @Recoverycenter6 on Twitter they were the one who got me back into my account they will help you with your account
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Melanie Phillips
(@melphillips293) reported
@AskNationwide how do I obtain a new card reader, mine is not working anymore?
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John Lightfoot
(@LightfootJB) reported
@AskNationwide Appalled by how we’re being treated by your mortgage team. System errors mean we’ve missed our completion date! Now in breach of contract, being charged interest but being told it will >10 days before it can be resolved as has to be manually re-keyed! How? 😡
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Marie Horswill
(@HorswillMarie) reported
@AskNationwide Your help was great, thank you Emma, however 2 days have passed and I have not been contacted to re-arrange. I Feel very let down! It’s my sons first bank account, we wanted Nationwide the same as my account, but we have now gone somewhere else. Such a shame
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Briley Habib
(@Map_Addict) reported
@AskNationwide Via WhatsApp and internet fraud. She has sent a crime number etc to your department. As I’m living in Turkey there’s not much I can do to help her and she doesn’t have much support to help her
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Stacey Wright
(@wright_stacey1) reported
@AskNationwide I’ve never had an issue until recently. Is there any guidance as to when it would be supported?
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John Lightfoot
(@LightfootJB) reported
@TheAndreasLang @AskNationwide Sounds like similar issues to us. Wrong value on system. Mortgage pulled on completion day. Now saying 10 days to re-key application manually when we’re already now in breach of contract as missed completion day. Absolute joke.
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Vincenzo Rampulla
(@vmrampulla) reported
Working from the office adventure #1: both @AskNationwide and @leonrestaurants on Victoria Street being closed - because of lack of staff… Is this happening a lot?
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Briley Habib
(@Map_Addict) reported
@AskNationwide Do you think this might be the bigger issue with elderly people and the internet
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Zakaria Mahmud
(@zmahmud17) reported
@AskNationwide hi, im in Egypt,i wanted to pick some cash from my account by using my debit card so i used one of the ATM of National Bank of Egypt,unfortunately after giving the pin and following all the instructions, money didn’t come out from ATM, debit card came out.Need help
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capturetheloss
(@capturetheloss) reported
@AskNationwide hi i transfered money into savings account but the money isn't showing on the itemised list. Can you help please
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Duck
(@ClanDucks) reported
@AskNationwide I just took money out from an ATM and it’s £20 short. Can you help?
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Yogacat
(@Yogacat13) reported
@AskNationwide I'm abroad and used my debit card. Now neither that nor my credit card work, and your telephone hold time is more than 10 mind for an expensive overseas call. I logged in to say I was traveling and your system didn't allow me to do so. Can someone please help?
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Stan Roux
(@StanRoux) reported
@AskNationwide Dear Nationwide, if another Nationwide customer transfers funds to me, is it not possible to display their name on my statement? Presently it shows their sort code and account number?