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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (35%)
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Website (27%)
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Login (20%)
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Transactions (13%)
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Withdrawals (4%)
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Transfer (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Luton, Rochdale, Dunstable, Fulham, Hove, Cambridge, Milton Keynes, Slough, Worcester, London, Southampton, City of London, Walsall, Dunfermline and Oswestry.
| City | Problem Type | Report Time |
|---|---|---|
 Luton |
Mobile App | |
| Rochdale |
Mobile App | |
| Dunstable |
Mobile App | |
| Fulham |
Login | |
| Hove |
Website | |
| Cambridge |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Effy Beezus
(@effy_b4) reported
@AskNationwide is there a limit on how much I can pay in if it’s in coins? Also how do I access my travel insurance?
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T Davies-Barnard
(@TDaviesBarnard) reported
@AskNationwide Now the "contact us" chat is asking me if I want to set up text alerts through the app that isn't working for setting up text alerts. Perfect. "Just" perfect.
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Colin Smith
(@colindsmith) reported
@AskNationwide I have tried chat and they can't help and tell me to call on a premium line. I call and I can't get through and repeatedly get told to go online. its a deliberate fudge
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Colin Smith
(@colindsmith) reported
@AskNationwide conflicting messages about your online mortgage switch service from each interaction. confirms my suspicions that you've pulled down the system as your customers are in the midst of a switch. just be honest so we can call time on a 20 year relationship
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Lenka Majdakova
(@LenkaMajdakova) reported
@AskNationwide Getting through your mortgage teams is impossible. Why did you increase your rates from Aug without BOE changing their rates in Jul?
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Faye
(@fedgarrr) reported
The cheek of Nationwide @AskNationwide. Firstly I complain about a v rude customer service rep who put the phone down on me, Katrina. Next thing I know I get a call from her colleague making excuses for her. Take some accountability for your actions and genuinely apologise.
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Matty Robson
(@MattyRobsonTV) reported
@AskNationwide I have all of the requirements but it's saying technical issues after I enter the code I have received from my card reader and pressed enter.
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tom woodley
(@tw7857) reported
@AskNationwide Is there a different number as this is the same number I tried yesterday, this is really important and I feel we're going round in circles, Prehaps a technical support would help.
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Robyn Wheeler
(@rob1wheeler) reported
@AskNationwide hi, hoping you can help. I’ve recently put in a request regarding additional in relation to my mortgage. The Surveyor can round over a week ago to revalue the house but we haven’t heard anything. Could you help please? Thanks
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Matty Robson
(@MattyRobsonTV) reported
@AskNationwide I have been logged in before but have since logged out and I'm now trying to get back in. I have the current account and everything I'm trying to log in with it's just saying technical problems.
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Jack
(@Jack_Fe11) reported
@AskNationwide The internet bank is not working (tech diffs) probs everyone logging in to try to re-enable texts. I was able to use the app to re-enable mini statements, high balance alerts and even more annoyingly - low balance alerts! You even didn't tell me it was disabled??
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Colin Smith
(@colindsmith) reported
@AskNationwide trying in vain to connect with my mortgage account. why is it not working or is it deliberate? please contact asap
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BigMugsChannel
(@BigMugsChannel) reported
@AskNationwide as as existing FlexDirect account holder you offer me 2% fixed on £1,500 for one year. But you now offer 5% to newbies. That doesn’t seem fair, I think you should at least increase all customer rates to 5% until the one year term has ended
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Jack
(@Jack_Fe11) reported
@AskNationwide Hi, thanks for this. I have already re-enabled the alerts. You should probably send a second text to notify that low-balance alerts have also been disabled. This is a more critical issue than your app being a bit rubbish and your website having problems.
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T Davies-Barnard
(@TDaviesBarnard) reported
@AskNationwide Really unimpressed that you just opted me out of text alerts without asking, and now the app says "experiencing a technical problem" when I try to set up the text alerts again. Why does NW. think I set up the text alerts? For funsies? Because I *want* them.
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Guy Leech
(@guyrleech) reported
@AskNationwide Thanks but doesn't explain why the text said just high balance & mini statement alerts were being disabled, which I don't have a problem, & yet I had been opted out of the low balance ones too which were working. How many customers will this have affected & won't realise/check??
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T Davies-Barnard
(@TDaviesBarnard) reported
@AskNationwide "just need to click on... " Thank you Nationwide for creating MORE WORK for me to do on a Thursday morning. *I set up* text alerts. Myself. Me. Because I wanted them. Now I have to contact customer services to fix something that should be working.
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Graham Clewes
(@GrahamClewes) reported
@AskNationwide Another day goes by and no email comms received. Yet having called yesterday (against our expressed wishes) there must be something to communicate with us. Presumably not important enough to wrote down?
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Bearded Wonder
(@MeBeardedWonder) reported
@AskNationwide @Roger_Actual Roger, don't waste your time their default response is nothing. And the individuals who deal real issues "member relations consultant" they are just complaint handlers and in my experience they lie (or are stupid)..
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Baby Gromit ❤️
(@littlesmoochy) reported
@AskNationwide do i have to pay in to my help to buy every month
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NinjaPotamus
(@LazyHippo) reported
@AskNationwide Absolutely not on opting me out of texts that I chose to opt in to. Also, can't send a secure message about texts because you've replaced it with a broken chat service. When I get into my account texts are still on. Absolute shambles. Where is the complaint form?
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Iain McDonald
(@McDona1d) reported
@AskNationwide Mel, do @AskNationwide have no procedure that details targets? How does CEO Debbie Crosbie measure customer care performance on that basis?
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I'm not sick I'm twisted, sick suggests a cure! 🤣
(@ProverbialStick) reported
@AskNationwide Why am I expected to jump through hoops, when you're already aware of the problem. See above screenshots. 🤔
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Gavin Watson
(@gavinwatson) reported
@McDona1d @BarclaysUK @AskNationwide Yep, Nationwide use the same company as Barclays unfortunately. Ironically, when I left Barclays (due to this issue) I moved to Nationwide. I was disappointed to learn that they used the same company to fulfil the mobile phone insurance.
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Colin Smith
(@colindsmith) reported
@AskNationwide given your systems have gone down and I don't know if my switch has been actioned, could you confirm that you will honour the offer? Or am I punished for your systems issues (accidental or deliberate)?
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tom woodley
(@tw7857) reported
@AskNationwide I am still unable to access my mortgage manager on your website. I spoke to an adviser from who was unable to help me. This is a joint mortgage, please dm a number to rectify this crucial problem. Thanks.
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Lenka Majdakova
(@LenkaMajdakova) reported
@AskNationwide Clearly not here to help! 20 minutes on the phone yet no one bothers to answer!!! Time to change the Bank! 😡
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Jude Bissett
(@Judebissett) reported
@AskNationwide Amazing. I knew that from the website. Do you have any idea how long I was holding to wait for my call to be answered? And you don’t even get any indication of where you are in queue. And, I repeat, this is for an account I pay for. I have a simple query.
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Camilla W
(@CamillaWatkins_) reported
@AskNationwide I was in contact with them but apparently Nationwide decided that it was acceptable to opt me out of the text alert service that I have been using the entire time! Nice that you think you can change my personal settings. Can't wait to move to a company that care about customers!
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Craig Addy
(@craigsaddy) reported
@AskNationwide hi. I sent you a letter over two weeks ago asking for a credit card to be closed and it’s not been done. Please can you help.