Nationwide status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (44%)
• Website (27%)
• Mobile App (17%)
• Transactions (9%)
• Transfer (2%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: London, Croydon, Telford, Tavistock, Basildon, Orpington, Dorking, Mitcham, Derby, Derry, Nottingham, St Helens, Glasgow, Swansea, and Portsmouth.

City	Problem Type	Report Time
London	Mobile App	14 days ago
Croydon	Login	14 days ago
Telford	Website	16 days ago
Tavistock	Transactions	17 days ago
Basildon	Mobile App	17 days ago
Orpington	Mobile App	17 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Amy Marie 🤍🖤 (@Missamypacey_93) reported 8 minutes ago

  @Paulaj1984 @AskNationwide It was my friend bank that was down . I had a panic as i seen it leave mine

• 
  Matt Leslie (@mattleslie74) reported 8 minutes ago

  @AskNationwide The app issue has been ongoing for the last fortnight. I've restarted my device, I've uninstalled and reinstalled the app, but it is glitches aplenty when verifying a payment I've made to a third party.

• 
  Philip Sirr (@PhilSirr) reported 8 minutes ago

  @AskNationwide what was the criteria for a customer getting the £100 bonus ? i have a savings account a current account and a mortgage

• 
  Dubs (@DubtricksGaming) reported 11 minutes ago

  Im going back to @AskNationwide @LloydsBank is terrible now

• 
  kdb_suffolk 7/2% #Let them race #ClimateChange (@kdbsuff) reported 11 minutes ago

  @LloydsBank with increased profits at the expense of customers. Their corp direction belittles customer issues to "complaint or stfu". Just money grabbing and not sharing profits We're off to town shortly to open a new account with @AskNationwide and in a month move two more.

• 
  Richard D G Cox (rcox.bsky.social) (@RDG_C) reported 22 minutes ago

  @deandunham @Chrisitv If that happens, either call someone else first or use a different phone. Key 159: it’s a safe number to reach your bank. When asked, speak the name of your bank to get connected. Most banks handle this well but @AskNationwide does seem to be having issues with it at the moment.

• 
  Marv147 (@Marv147) reported 31 minutes ago

  @liamoa @ChelleChipato @AskNationwide The point being that the lad already held an account with Nationwide so he wasn’t a new customer, he was just trying to open an additional account.

• 
  Miguel Santos (@migsantox) reported 31 minutes ago

  @billyrjnaismith @AskNationwide actual humans in physical buildings solving account issues is wild. i usually just spend my time screaming at discord mods

• 
  2SpikyHairedWweFans (@2spikywwefans) reported 34 minutes ago

  @santanderuk you ******* **** bastards! Been waiting over an hour on chat to be connected! What is it with this **** substandard service! I really am thinking of moving to @AskNationwide

• 
  daisy macvicar (@daisy_macvicar) reported 34 minutes ago

  @AskNationwide I’ve tried to change my address on my account multiple times but it keeps saying there’s a service issue. I don’t stay at the address that’s on my account but I have received letters to my current address

• 
  SkhTrains (P) (@SkhTrains) reported 37 minutes ago

  @MichaelFra89678 @AskNationwide Used to be able to get it with just a current account, now it's either a mortgage or savings. @AskNationwide have let themselves down over this. Basically saying you're only worthy of a thank you if you're well off. Rest of us mean nothing to them.

• 
  gazza (@ShaunGaz) reported 38 minutes ago

  @JoshPearson88 @AskNationwide I have 2 accounts with nationwide got jack ****.

• 
  Julie Carr (@mrscarrj) reported 38 minutes ago

  @ChelleChipato @AskNationwide Son had a similar experience with @AskNationwide Had been a customer since age 11, had correspondence from them asking for ID when he was 19. All he had was driving licence so they said he would lose access to his money. Had major panic attack in branch. Formal complaint made.

• 
  Elizabeth Mistry (@ElizabethMistry) reported 43 minutes ago

  @Sureena4WNE Really good to see another branch of @AskNationwide in Wednesfield Hoping this one will also offer support for people (you don’t have to be a customer) with concerns about #Dementia

• 
  Old Bill (@The_Better_Ole) reported 43 minutes ago

  @AskNationwide @NorretteM Do you pass the data that the customer cannot see to HMRC ?

• 
  Christopher Freeman (@cmdfreeman) reported 46 minutes ago

  @AskNationwide Would love to but your app is down. I’m in the midst of a switch and already regretting it. You’re not a serious bank.

• 
  Firetrapdiva (@ItsOnlyStubbsy) reported 48 minutes ago

  @AskNationwide That'd be great if you didn't delete people's accounts from the app & tell them to go in branch if they want money, but they're housebound & calling up gets you passed from department to department with no actual solution. We'll be moving banks as soon as this issue is resolved

• 
  X_eON (@X_eON) reported 51 minutes ago

  @AskNationwide Hello don't know if i'm being stupid or ? but i'm trying up online access and have a been sent a passnumber by post but there is nowhere to put it? there is no mobile or email attached to my account so can't proceed? what use is the point of passnumber by post?

• 
  Sam C (@misssamc) reported 52 minutes ago

  @AskNationwide any known issue around one time codes not being received? 🫠

• 
  Thom (@ThomasAllison5) reported 53 minutes ago

  @AskNationwide my banking app is down, is this a wider uk issue?

• 
  james (@jimbo271960) reported 55 minutes ago

  @MichaelFra89678 @duffers0000 @AskNationwide Current account saving account and a mortgage if you have one these you should get it but theres always T&C's i did have one but they closed it down bastards lol

• 
  Jon B (@ozzybn1989) reported 56 minutes ago

  @AskNationwide We’ve instructed the Halifax to cancel the switch as the experience we’ve had with Nationwide over the last 10 days has been very stressful for her. She has dementia and it seems N’wide can’t offer support to someone with her needs. Thanks anyway.

• 
  Scunner Campbell🏴󠁧󠁢󠁳󠁣󠁴󠁿💙🇺🇦 (@Turbo_GSXR11) reported 57 minutes ago

  @AskNationwide Still no card. Superb customer care. Not.

• 
  Nicole (@NicoleM94x) reported 57 minutes ago

  @AskNationwide @MarkWil66911411 I am also having issues

• 
  𝓓𝓪𝓿𝓲𝓭 🌊 (@DavidJC9930) reported 58 minutes ago

  @AskNationwide hi i haven’t been able to see outgoings transactions in app, i assume since midnight, service say it’s ok so is the app just being glitchy?

• 
  smiggs741 (@smiggyfox) reported 58 minutes ago

  Have you got issues with why standings orders are not showing in app @AskNationwide

• 
  ME? I'm not well.... (@itsfar2bright) reported 59 minutes ago

  @AskNationwide Tryint to transfer money on app and being asked to use card reader. I have never had a card reader on my account. Is this the same IT update error which happened a few months ago. When is this being fixed?

• 
  Hello Purgatory (@HelloPurgatory) reported 59 minutes ago

  Hey why can't I filter transactions from a specific payee on your online banking in the search function? Your banking upgrades are now a hindrance to my accounting PLEASE FIX THIS ASAP! @AskNationwide

• 
  Johnboy Scott 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Johnboy014) reported 1 hour ago

  @AskNationwide Got better things to attend to Nathan. Again,cracking customer service. Keep up the good work 👍

• 
  Aston Lord of Who 🦁 (@AstonoftheLord) reported 1 hour ago

  @MichaelFra89678 @SkhTrains @AskNationwide Then maybe save some money like the rest of us and you will get a little bit of help. If you can’t save £100 by your age then you are not making good financial decisions.