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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (37%)
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Login (26%)
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Website (25%)
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Transactions (9%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Skipton, Caterham, Plymouth, Ipswich, Birmingham, Rugby, Gillingham, Edinburgh, Wembley, Stocksfield, Nottingham, East Dereham, Kensington, Eastleigh and Portsmouth.
| City | Problem Type | Report Time |
|---|---|---|
 Skipton |
Transfer | |
| Skipton |
Website | |
| Caterham |
Login | |
| Plymouth |
Mobile App | |
| Ipswich |
Transactions | |
| Birmingham |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Tommo
(@Tommo60847783) reported
@AskNationwide You aint smart, I said I have no mobile. That's the crux the problem.
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Hannah England
(@HannahE30981181) reported
@AskNationwide Thanks again. I see that the website confirms that you are no longer offering Help to Buy ISAs to new applicants. Would I be classed as a new applicant even though my initial ISA was closed less than 12 months ago and hasn’t been used?
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Bola
(@Balls1978) reported
@AskNationwide living in SE London and working FT hours makes it difficult to deposit cash at the one branch you have here. I also cannot deposit at the PO like your competitors. Any ideas how I can do this?
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THULSA DOOM
(@Thulsa_Doom69) reported
@AskNationwide is there a problem with Visa payments?
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Tommo
(@Tommo60847783) reported
@AskNationwide No help whatsover. I live alone. The phones, I have broadened my look, are worth at least £700, none of the shops I went to had them in store and had to be bought online. @Argos_Online @curryspcworld
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Sue
(@SueClarke67) reported
@AskNationwide I am trying to transfer money from my savings account to my nominated account but the app won’t complete the transaction. It advises me that I need to login to my internet banking, I don’t have internet banking only a savings account which was opened via the app?
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Pet Cotterell
(@petcotterell) reported
@AskNationwide Mutual respect works both ways. Find another way around the problem.
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Hannah England
(@HannahE30981181) reported
@AskNationwide I closed a help to buy ISA on the understanding that we were due to exchange imminently. 10 months later the transaction is ingoing and yet to complete. Can I reopen the account?
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Luke
(@Lukeluca147) reported
@AskNationwide what number can I call to get through to someone instead of your ******* awful automated system
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Blake wilson
(@Blakemwilson12) reported
@AskNationwide Tried calling but the agent wasn’t able to help. Surely this is somewhat of a scam, given that I initially paid £308 which included £29 of shipping only to be told I need to pay an additional £102.11 in order to receive the package
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Dame Gee 🙂🏴 #KBF
(@gspvfc) reported
@AskNationwide I'm having a real issue here with your chat service. Please can I get some help
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Adrian
(@acpiatti) reported
Over 30 minutes of tasteless music and “we apologise for the delay...please continue to hold..”, failing to reach @AskNationwide, want to open bank account for my daughter. All her friends are with @StarlingBank. This loyal @AskNationwide customer thinking they might be right?
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Blake wilson
(@Blakemwilson12) reported
@AskNationwide It was GOAT, they have no contact number and very rarely reply to support tickets, they haven’t done with my requests in the past
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Argos Helpers
(@ArgosHelpers) reported
@sophiadavis92 @AskNationwide Hi Sophie Thank you for getting touch you are chatting to Carol I can see your faulty item was collect on Saturday A refund can take 5- 7 working days. The funds will be returned to the method of payment used i would check your account on Friday. Carol
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Kim Jones
(@Kim_Feldwicke) reported
@AskNationwide please help me. I am trying to exchange on a house today, using dual representation. I have raised a complaint and had no support. As Nationwide are the client I need you to chase Enact so this sale and purchase can go through. Help me please. 😭
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Evelyn Adore
(@TheEvelynAdore) reported
@AskNationwide trying to re-register internet banking and the text isn’t coming through to my phone - please help!
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Jon Sansom
(@jonsansom) reported
Hi @AskNationwide , when you put a block / hold on an account holder's card, it would be great if you could send them an SMS about it, or secure message through online banking, rather than a letter which still hasn't arrived nearly a week later
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Annie Gordon
(@bitofafan) reported
@AskNationwide Getting technical problems with online banking. Is this known issue?
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Karathy
(@_KXVI_) reported
@AskNationwide Yes I have, I be tried contactless with my card as well and that doesn’t work. I rang up before the bank holiday last week to order a new card as the person that spoke to me suggested and was told I would get it in 5 working days
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Shona Stephen
(@SStephenQCHA) reported
@AskNationwide Thanks Karen. It does seem like information that should be available on the website.
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Hannah England
(@HannahE30981181) reported
@AskNationwide Thanks for this. The problem is, the sale hasn’t fallen through. The occupier won’t leave the property and it’s currently going through the courts. The sale will not however be complete within 12 months of the closure of the ISA account. Can I reopen it still?
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Chris
(@Chris_TRFC_) reported
@AskNationwide I've just opened a new flex direct account and it's not showing up on the app, not sure if I just have to wait a bit or is there a problem?
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Chris
(@ChrisWhit1999) reported
@AskNationwide hi I need some help regarding a request
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Ian James
(@ij1971) reported
@AskNationwide any plans to dump the card reader authorisation and replace with in-app or sms? It’s impossible to manage finances on the go (or in bed).
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Mark Campion
(@MarkkCampion) reported
from
Swansea, Wales
@AskNationwide An increase, albeit tiny, in savings interest rate is welcome. But why make existing customers open a new account to access the rate? Why not just up the rate of the existing account? You could be more helpful to everyone here! (Re Triple Access Savings Account)
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Sue
(@SueClarke67) reported
@AskNationwide I definitely do not have on line banking? I have a joint mortgage account and a savings account, I set up my savings account on the app. I don’t have a current account or card so have no way to access on line banking??
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Ryan kemp
(@ryankemp1978) reported
@AskNationwide how long on average does it take your incompetent new business team to process a mortgage? Impossible dealing with these robots that can’t make decisions or even contact you!! SAR issued and Ombudsman’s contacted!!
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Ailbhe Leamy
(@artbyailbhe) reported
Offspring just had to phone @AskNationwide fraud prevention to confirm the online purchases were legit, and the call handler was *incredibly* nice. First Banking Phonecall with security questions, could have been awful, was fine.
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✌🏾ργ
(@psychocandid) reported
There's been fraudulent activity on my son's @AskNationwide current account. I call to report it, the customer services lady wont do anything until she gets his consent! (over the phone). Tempted to pretend to be a mumbling teen but that would be fraud too. He's 13 FFS.
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THULSA DOOM
(@Thulsa_Doom69) reported
@AskNationwide Payment finally processed after many attempts. How could there be a problem with the card when it finally worked with the other retailer? Ask Nationwide, get stock responses. Waste of time.