Nationwide status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (47%)
• Website (25%)
• Mobile App (18%)
• Transactions (8%)
• Transfer (2%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: St Helens, Glasgow, Swansea, London, Portsmouth, City of London, West Bromwich, Ascot, East Harptree, Liverpool, Southminster, Luton, Rochdale, Colchester, and Peterborough.

City	Problem Type	Report Time
St Helens	Login	16 hours ago
Glasgow	Mobile App	18 hours ago
Swansea	Login	3 days ago
London	Website	4 days ago
Portsmouth	Website	4 days ago
City of London	Website	5 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  RoslynByfield (@RoslynByfield) reported 10 minutes ago

  The Bottom Line talking about changes to business over 20 years and now focusing on boards: now more women but some way to go. @AskNationwide has just prevented a customer from getting onto their board. #wato #bbcpm

• 
  Mark Wilson #NAFOfellas 🇬🇧 🇺🇦 (@MarkWil66911411) reported 11 minutes ago

  @AskNationwide Yes I got it in the end but unfortunately seem to be having the same problem again this evening

• 
  3rd_Doctor 🏴󠁧󠁢󠁥󠁮󠁧󠁿 💙💛🤍 (@JonPertwee1919) reported 11 minutes ago

  @AskNationwide Young lad with a disability, having difficulty opening an account and doesn't know why. Goes into your Goole branch - they can't help him and give him a number (seemingly a Head Office). Requires account details. Nice. How does he do that? Refer to the above.

• 
  Dr Barney Craggs FCIIS (@barneyc) reported 12 minutes ago

  It's 2026 @AskNationwide why are we still blatting confidential docs around by email and not a sensible secure file transfer service?!

• 
  John Rogers (@TerminallyChimp) reported 13 minutes ago

  @AskNationwide I can’t amend any standing orders, hasn’t been working for days. Just errors, “something has gone wrong”. I can amend, change or add any standing orders. Pretty basic stuff, frustrating.

• 
  Eze Hive (@EzeHive) reported 15 minutes ago

  @AskNationwide closing an account for no reason, not responding to messages and now refusing to tell me where my money is is a big problem and fraud. Just because I ordered a new card. Urgently get back to me, I shouldn’t have to wait hours on a phone when you’ve taken my money

• 
  Tina Raistrick (@tinamay1977) reported 16 minutes ago

  @AskNationwide I cant access the app, first lloyds now nationwide is down

• 
  Gary Gadsden (@OfGadsden) reported 16 minutes ago

  @AskNationwide This year I've been excluded from your fair share scheme even though I have a current account & savings with you. Not overly bothered about the £100 it's the lack of respect 4 along time customer. I have spoken to someone & technically I don't meet the criteria as

• 
  George Brown (@gb62028) reported 18 minutes ago

  @AskNationwide so please enlighten me as to how I’m locked out of setting online banking up but then I tried to access my customer number and it says I’m locked out of setting it up Honestly a joke, regretting trying to set up an account with u

• 
  Scunner Campbell🏴󠁧󠁢󠁳󠁣󠁴󠁿💙🇺🇦 (@Turbo_GSXR11) reported 20 minutes ago

  @AskNationwide Still no card. Superb customer care. Not.

• 
  D (@BFJD32) reported 20 minutes ago

  Is there a problem with standing orders as there should have been some leave my account today but nothing has @AskNationwide

• 
  James Berkeley-Clarke (@JBerkeleyClarke) reported 22 minutes ago

  @Tel_Wilcox @AskNationwide @VirginMoney Oh damn that's bad! I saw the two different bank posts and thought you had been hacked. Seems service in all areas is ridiculously poor lately. Crap 🙄

• 
  Shaun Toole (@garabaldired) reported 26 minutes ago

  @AskNationwide are there issues with being able to make payments right now. I've tried twice and it says "There has been a problem"

• 
  Mark (@MARKAFN) reported 26 minutes ago

  @AskNationwide when a Fix rate bond has matured and if it is left to turn into an instant access maturity bond account can I then just add money to it and treat it like a normal savings account?

• 
  Joshua Pearson (@JoshPearson88) reported 28 minutes ago

  @geordiegirlx @AskNationwide I think there was qualifying criteria. Have a look on their website so next time you get it!

• 
  Duncan Gillespie (@DuncsGillespie) reported 29 minutes ago

  A big SO to the customer service @AskNationwide Orpington in setting up my Member Exclusive Bond.Other banks will just tell you to go home and do it online.But in branch it’s quick and more importantly safer, as it gives customers peace of mind from making mistakes #nationwide 🙌🏻

• 
  Old Bill (@The_Better_Ole) reported 29 minutes ago

  @AskNationwide @NorretteM Do you pass the data that the customer cannot see to HMRC ?

• 
  John Rogers (@TerminallyChimp) reported 32 minutes ago

  @AskNationwide Why is your online banking so awful? I’ve been trying to amend a direct debit for days and it fails every time. I try to delete it and it fails. The absolute basics of managing my money are impossible. Sort it out please.

• 
  Christopher Freeman (@cmdfreeman) reported 35 minutes ago

  @AskNationwide @Mollylou1988 Similar problem. Money transfer to another bank says it’s worked but over 90 minutes later hasn’t arrived. Something definitely wrong.

• 
  Kaleem Aftab (@aftabamon) reported 35 minutes ago

  @AskNationwide none of the numbers to call from abroad work? It's impossible to reach you!

• 
  ian ross (@ianross48395988) reported 36 minutes ago

  @AskNationwide I am a director of a Landscaping company. After spending hours arranging a contract with a Nationwide customer whom I met at his home had lenghty discussions and agreed a contract he signed and asked to proceed. NATIONWIDE text him, called him witheld Payment! Said it was a SCAM!

• 
  gazza (@ShaunGaz) reported 38 minutes ago

  @JoshPearson88 @AskNationwide I have 2 accounts with nationwide got jack ****.

• 
  Southbourne 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿🇫🇷 (@Southbourne101) reported 42 minutes ago

  @MichaelFra89678 @AskNationwide Just have a look on the website about qualifying current accounts. Honestly the hoops you have to jump through just to get £100.

• 
  the pompey pope (@thePompeyPope) reported 44 minutes ago

  @AskNationwide What's the point? It won't change anything. It would have been quicker to drive to my local branch where I could speak to someone face to face. Nationwide customer service was good years ago. Do I want to open an account with a bank that is so difficult to contact? You guess.....

• 
  Peter Fowler (@PeterGRFowler) reported 45 minutes ago

  @26Left @AskNationwide 1/2 James, commiserations of he result - I guess it wasn't a surprise. Looking at last year's AGM votes, it truck me that less than 10% of members voted and most of these went with the block vote. Combining votes for, against and withheld, the highest a candidate obtained was

• 
  Mr Joshua (@MrMrJoshua) reported 47 minutes ago

  @AskNationwide That's not the problem. I need a card sent to branch due to insecure address. Five months with no card. @MartinSLewis - this is really getting me down.

• 
  pawsbaws (@pawsbaws) reported 51 minutes ago

  @AskNationwide your current account application form is completely broken. When filling in the first page of details, I’m then told I “You need to update your mobile number” and start again. The form doesn’t even ask for my mobile number.

• 
  JT ☄️ (@joshysaysstuff) reported 55 minutes ago

  Hi @AskNationwide I’ve been on the phone for over half an hour on two separate occasions today and not been able to get through to speak to somebody about an URGENT charge coming out of my bank that I need to contest? Please can anybody help???

• 
  SomeWhiteGirl (@TheSmirkingApe) reported 56 minutes ago

  @Sparky2504 @AskNationwide Good luck, do you have your customer number and your telephone password because you're not speaking to a person if you don't have these. Gone are the days when you just call up and speak to a person

• 
  Martin Hepworth (@maxsec) reported 58 minutes ago

  @barneyc @AskNationwide Because egress etc all suck , hard to use , slow down aunt mable's ability to get at stuff UX mainly