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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Website (30%)
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Mobile App (28%)
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Login (28%)
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Transactions (10%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Sunderland, Chatham, City of London, Altrincham, Motherwell, Doncaster, Alloa, Ipswich, London, Normanton, Birmingham, Northampton, Swadlincote, Glasgow and Rotherham.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
Website | |
| Chatham |
Login | |
| City of London |
Mobile App | |
| City of London |
Mobile App | |
| Altrincham |
Login | |
| Motherwell |
Transfer |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Martin Parnham
(@MartinParnham1) reported
@AskNationwide Hi there. Do you issue virtual debit cards? I’m thinking of getting one and I’ve heard some banks issue them? Thanks
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Roger Stone BEM
(@nantlais_mostyn) reported
@AskNationwide having failed to get through to your call centre I now have to drive 30 miles to reach a branch. Very poor customer service. I’ve been a customer of yours for 35 years. Not good enough.
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Sarah Marsh
(@mbumpsmarsh) reported
@AskNationwide should be ashamed of themselves. @guardianmoney please help.
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Guy Tudor
(@guytudor) reported
2nd time @AskNationwide in the past month. Unbelievable SLOW service, neither self service machine working today, 4 staff wandering about attempting to look busy. 2 staff behind counter talking to customers about their life stories. Speed up please.
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Nick Perry
(@realnickperry) reported
@AskNationwide Is there a reason you don't support sending mortgage correspondence electronically? Apart from saving postage and paper, I'd find out things sooner and not have to spend ages scanning them in to keep them. Option to get electronic letters ASWELL would also help.
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LISA ❤️
(@Lisaj_mc) reported
@AskNationwide Wanted to check first before I reload it…. Gotta feeling I won’t remember my log in’s 🙈🙈🙈 #yikes
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vickyharvey
(@vickymiller7) reported
@AskNationwide @NeilSau95572438 There is clearly a problem, I have tried to pay 3 separate bills online and all declined did a live chat advisor said nothing showing there end
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vickyharvey
(@vickymiller7) reported
@AskNationwide can you tell@me if problem with online payments have tried to pay now 4 bills ranging from £15-£114 and all declined there is money in the account
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Si Lush
(@simonlush) reported
@AskNationwide as you are removing paym functionality next year will you be replacing it with a user friendly way to pay someone new? Maybe removing the card reader requirement for regular transfers like most other banks not working in 1995?
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shirley jones
(@shirleyjones999) reported
@mgslucas @AskNationwide Having similar problems. Sick of Nationwide. No one gets back to you & can't get thru on phone, then when you do all they can do is email switch team who don't get back to you. Phoned & automated service says they're not taking calls & immediately cuts you off. Shocking service.
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shirley jones
(@shirleyjones999) reported
@AskNationwide 2 switch dates now Nationwide missed. No communication to me whatsoever! Takes ages to get thru on phone to find out what's going on then they can't actually deal with it as they email switch team who never get back to me 🤬 Branch who persuaded me to switch say can't help. 🤬
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Maria Constant 🇺🇦 🇪🇺 🏳️🌈 💙🦂🌼❤️
(@miadaisyc) reported
@AskNationwide i will give that a go. i was hoping it would just be a glitch.
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Sue Rea
(@reasue10) reported
from
Llandeilo, Wales
@AskNationwide logged onto my banking app and all my accounts have disappeared help please
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Clare Carr
(@ClareCa74902053) reported
@AskNationwide @Lisaj_mc I have been trying to log into my account via your website since 8.30am. I get as far as requesting a code by text, but the text never arrives. So frustrating, especially as I only switched to you on Tuesday! Beginning to wish I'd stayed with old bank 🙄
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mkNotts19
(@MNotts19) reported
FAO @Debbiecrosbie1 Another Bus ride today 2 different Branch of @AskNationwide Customers visiting during Lunch Breaks Only 2 counters open - 13 customers waiting in the Q Approx 5/6 minutes at counter/ customer - that is 65 minutes (1 hr +) in Q Where is Customer service?
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RK 1014
(@RA10144) reported
@AskNationwide Nothing and i mean NOTHING makes me shudder like your cringe sickening adverts. I will ensure i never use your services. Been going on for a couple of years now. How on earth does this help your business. To think someome gets paid for this ? Must be a wind up ???
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Kate Connolly
(@Bagathacat) reported
@AskNationwide hi, I’ve tried to log into the app but it’s asking me to re-enrol for security purposes. I’m trying to do that, but it’s just buffering. What should I do please? I’m at work and don’t have access to my customer number etc but need to access my accounts.
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Sarah Marsh
(@mbumpsmarsh) reported
My son is still waiting for Nationwide to do the right thing. He was drugged and then victim to an elaborate scam which resulted in both his bank accounts being cleared out. @LloydsBank have been brilliant. @AskNationwide have been horrendous. @guardianmoney can you help?
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Gaz Atkinson
(@Gaz__Atkinson) reported
@AskNationwide CHAPS payment sent at 2.15 yesterday still has not been processed! Aren’t they supposed to be guaranteed same day if made by 3pm! Any issues we need to know about?
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Neil Gateley
(@Neilgateley) reported
@AskNationwide There's nothing to sort out tbh. I figured out by trial and error in the end. I just think you need to update the instructions on your form and fix the broken link.
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🇺🇦 🇬🇧🇪🇺
(@cricketfan82) reported
@AskNationwide Can you provide a number where I can speak to someone please as I've been a customer with you for over 20 years, I want my son to have his first current account with you but you are making it as difficult as possible and I'm at the point of going elsewhere.
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Chris Topher 💀
(@Schadenfreudian) reported
Adverts from @AskNationwide: "We're here to help in these concerning times". Actual Nationwide: "We've sided with your energy company who quadrupled your Direct Debit without your consent and we won't be refunding you. We believe this is fair, but please don't leave us". Wow.
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vickyharvey
(@vickymiller7) reported
@AskNationwide This is for lost or stolen or suspected fraud not a payment issue !
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LISA ❤️
(@Lisaj_mc) reported
@AskNationwide any issues logging into your app? I’ve had spinning wheel of doom for a while now. 😬🙈
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🇺🇦 🇬🇧🇪🇺
(@cricketfan82) reported
@AskNationwide Don't worry. I've just rang customer service who are no help whatsoever. I will go elsewhere.
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Philip Carbin
(@PhilCarbin) reported
@AskNationwide I bought a Help to Save product for my daughter but never received the account details. I still received annual letters regarding the account. Can you help as we cannot fund the account?
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Sidrah Liaqat
(@sidrah85) reported
@AskNationwide bug in your app? After viewing my account& trying to go to the 'home' display, I get an error that the app needs to restart. Makes me log back in each time. Incredibly frustrating
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mkNotts19
(@MNotts19) reported
Bus ride to nearest @AskNationwide Branch closed today due to ‘unforeseen circumstance’ Is this a code for; - Nationwide has made such drastic cut to staffing levels that they can no longer provide a service to to customers?
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shirley jones
(@shirleyjones999) reported
@AskNationwide Have already submitted complaint but they won't contact me until 10th November. I can't pay bills, etc., because it might get caught up in switch. This is not acceptable. Been with Nationwide for many, many years. DO NOT SWITCH TO NATIONWIDE....DON'T EVEN CARE ENOUGH TO HELP...
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Holly 🪩🫶🏻
(@forever_winter3) reported
@AskNationwide I don’t need a reminder. I’m just wondering why it’s not working