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Nationwide

Nationwide status: access issues and outage reports

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Full Outage Map

Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  • 29% Login (29%)
  • 26% Website (26%)
  • 25% Mobile App (25%)
  • 13% Transactions (13%)
  • 6% Transfer (6%)
  • 1% Withdrawals (1%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Northampton, Newtownards, Poole, Glasgow, London, Eastbourne, Crawley, Derby, Weymouth, Greenock, Aldershot, Letchworth Garden City, Stafford, Manchester, and Liverpool.

CityProblem TypeReport Time
Northampton Transactions 1 day ago
Newtownards Login 5 days ago
Poole Login 5 days ago
Glasgow Website 6 days ago
London Login 6 days ago
Eastbourne Website 6 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • Alecs_Caerdydd
    Alecs Caerdydd (@Alecs_Caerdydd) reported

    PIN reminder on @HalifaxBank app: open app, pin reminder ✅ PIN reminder on @AskNationwide: Open app, help, pin reminder, cannot do this on app - go to internet banking, enter customer number (no idea), back to app, find customer number (copy and paste not available), (1 of 2)

  • ivor_park_fin
    Ivor Harper (@ivor_park_fin) reported

    @AskNationwide Here's a thing I learned today. Although you do offer interest only mortgages, if you have an existing customer who's on a repayment mortgage with you, you absolutely willl not permit them to switch TO an interest only arrangement. All of which leads me to ask:

  • kthreadgold113
    Angels Ezra and JC 🐾🐾🐾🐾 (@kthreadgold113) reported

    @GuruGryff @AskNationwide Oh no, problem is finding a bank you don’t have to travel 15miles to visit the branch of 🫣

  • uncle_carl1
    Carl (@uncle_carl1) reported

    @AskNationwide So far your online service has required me to log in five times in ten minutes, won't allow me to convert my account and has a broken link to the page where I'm supposed to be able to . Online chat has no-one available either. Best possible service? Really?

  • beaton_bruce
    Bruce J Beaton 🇬🇧🇺🇦🇮🇱⚓ (@beaton_bruce) reported

    @AskNationwide cannot log in online and app update is not working

  • Frop655707
    Frop (@Frop655707) reported

    @AskNationwide The website and banking App no longer have a chat facility. 2 out of 3 ways to get in touch have been removed.

  • onemrmuggins
    Charlie Muggins (@onemrmuggins) reported

    @AskNationwide anything about fairness and they will fob you off! LPA, you’ve ****** it up, clueless customer service and clueless CEO

  • GreyBlackstone
    Grey Blackstone (@GreyBlackstone) reported

    @AskNationwide any plans to change the online banking format again? The new one is awful, I hate that it’s missing a running total, and when I switch back to the old version it’s now horribly formatted and I have to swipe around to see the full details.

  • beelinbaxter
    Beelin (@beelinbaxter) reported

    @AskNationwide Hi Emm, the managing cards/contactless feature isn't working on the app. Is there another way to do it?

  • Kaarin007
    Kaarin (@Kaarin007) reported

    @AskNationwide I lost a better interest rate because your processes are antiquated, if not down right illegal! 2 months to sort out a very small mortgage and it's caused so much stress. Complaints couldn't even tell me when a decision was made & the letter I never received @Debbiecrosbie1

  • EsthAji
    wendy darlin (@EsthAji) reported

    @AskNationwide Can someone help on Sundays?

  • paulomcfc
    Paul Bottomley (@paulomcfc) reported

    @AskNationwide is there a problem with your app? Everytime I try to add money to my revolut account the connection to Nationwide says sorry something seems to have gone wrong

  • Icematt12
    Matt G (@Icematt12) reported

    @AskNationwide Having trouble making payments to unsaved payees that automatically open the app to make a payment. Always gets a vague "Something has gone wrong" error message. Even paying my AmEx like I have done numerous times.

  • AdyG28
    🌍🌳🐟🙉Ady🤔 (@AdyG28) reported

    @AskNationwide I opened a triple access ISA last October which started at 4%, now it's been reduced to 3.3%. Meanwhile in the app you're offering new triple access ISA deals at 4%. Why have you reduced my current one, while offering new deals at the higher rate mine started at?

  • bindon
    #Dalekphobia a.k.a. #anti_Dalek_hatred tsar (@bindon) reported

    @AskNationwide The "new look" on the customer web portal is atrocious. You must create an option to keep the previous format permanently! I would switch banks, but I've been a customer for 40 years. Hopefully you will get over whatever it is ur design team are going thru & go back to how it was

  • Ankit20035
    mind your own business (@Ankit20035) reported

    @AskNationwide @Rayne249210 Why you lying for ive had nothing but issues

  • twwooer
    Sheridan Birtwistle (@twwooer) reported

    @AskNationwide very intrusive process logging into my account online just now. Question after question. ¿Who ******** thought this was a good idea? After the interrogation had to login again

  • kazbabs75
    karen mckenzie (@kazbabs75) reported

    @AskNationwide phoned customer service 3 times this afternoon spoke with 3 different advisors and got 3 different answers to the same problem. How do I know what the correct answer is (if any!)

  • Pragjag
    Sarcastic Fringehead (@Pragjag) reported

    Is @AskNationwide having a bit of a nightmare? Last night I couldn’t make an online banking payment (it went through OK this morning) and now a ticketing site can’t contact them.

  • WhatFuckwittery
    Chartman69 (@WhatFuckwittery) reported

    @AskNationwide customer service ? Absolute joke ! 🤬

  • jennifer_curle
    Jennifer Curle (@jennifer_curle) reported

    @AskNationwide hi Nationwide. I am unable to renew my ISA online due to ‘technical difficulties’ your website is experiencing. Tried multiple times, different devices and browsers. Now going to miss out on using my ISA allowance due to your ‘technical issues’.

  • MhMyxacc444
    MH (@MhMyxacc444) reported

    Started chat with @AskNationwide about missing card at 11.53. Still on it still not dealt with 🤡 as a new customer I’m having regrets. But they also won’t close it. Avoid them

  • stargrazzer
    🌞Stargrazzer™🌱❄️☯FollowForaBetterCO₂🌳0.04%Story (@stargrazzer) reported

    @AskNationwide I tried the NW chat facility, it was absolutely no help at all. I'll phone you then.

  • Powell_Property
    David Powell (@Powell_Property) reported

    @TheAA_UK @AskNationwide my car disgraced itself on the mot ramp and needed a tow to a repair garage. You refused this as the mot had expired and it was not on a driveway and not legal to drive (although it was!). But you were prepare to do it if I paid.. this is not service!

  • becclar15
    Bec (@becclar15) reported

    @AskNationwide hi Nationwide, new customer, how do I apply for a cash isa? It’s a mystery, website doesn’t specify if members or non members. Can’t call. How do I speak with someone please?

  • onemrmuggins
    Charlie Muggins (@onemrmuggins) reported

    @AskNationwide have made a complete hash of my mothers #powerofattorney No access to any funds over #easter Can’t wait for the members annual conference! #fireworks

  • ourtrace89
    ourtrace89 (@ourtrace89) reported

    @AskNationwide are very close to losing me as a customer to renew my mortgage with them. Trying to set up the mortgage manager online and the only way I can do so is by calling them, calling into branch or by post! So frustrating!!!!!

  • rdaborn
    RichieDabbs (@rdaborn) reported

    @AskNationwide I don't usually say this sort of thing but I logged into my online bank and the layout and format change of one of the most ghastly awful changes I have seen of this type. The old layout was clear, detailed and had everything to hand. The new one.

  • JustcallmeRed9
    Red (@JustcallmeRed9) reported

    @AskNationwide Hi, my text service isn't working. I have checked the settings and they are 'on' but haven't received any messages via text since last Tuesday.

  • Iloveholly
    Gemma Corfield (@Iloveholly) reported

    @AskNationwide Thank you for your help, I accidentally put the wrong pass number. I got in to my bank account