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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (40%)
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Website (25%)
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Login (17%)
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Transactions (13%)
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Transfer (4%)
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Withdrawals (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Whitehaven, Dumfries, Glasgow, Redhill, East Kilbride, Ramsgate, Waltham Forest, City of Westminster, Edinburgh, Westbury, London, Hackney, Wigston Magna, Norwich and Islington.
| City | Problem Type | Report Time |
|---|---|---|
 Whitehaven |
Mobile App | |
| Dumfries |
Transactions | |
| Glasgow |
Mobile App | |
| Redhill |
Website | |
| East Kilbride |
Mobile App | |
| Ramsgate |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Michelle Reilly
(@Michelle_6CATS) reported
@AskNationwide I have been on hold for 1 hour and I still waiting for someone to help me. The CHAPS team have gone *** and your managers won't accept calls!!!!!!!! I have someone in the fraud team trying to get someone to take the call!!!
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Robyn Wheeler
(@rob1wheeler) reported
@AskNationwide hi, is there any issues with payments being made to other accounts. Been try to do a bank transfer but get a message saying “unable to process transaction, try again later” thanks
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Ry.i.am
(@star_boi) reported
So, it’s seemingly perfectly acceptable to charge both a service and delivery fee, for two people even though they will merge two deliveries into one journey and delivery cold food. So now, I have to contact @AskNationwide to log a visa dispute as @UberUKsupport isn’t sorting it!
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Hannah Morley
(@HMorley5) reported
@AskNationwide unable to access accounts, make payments or move money. Multiple people reporting this, you can’t kept saying it isn’t happening. When is it going to be fixed?
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Debby Sainsbury 🕷
(@lifeastrin) reported
@AskNationwide did you know the app isn’t working? It says you have technical issues
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Shane O'Brien
(@MrShaneOBrien) reported
@AskNationwide when trying to add my nominated account, I get an error saying that they can't confirm the account is in my name. That's because the nationwide website is removing the apostrophe in my name and replacing it with a space. Please fix your site to allow names.
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Iva Problem
(@ProblemIva) reported
@AskNationwide online banking down AGAIN?
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Mike Boden
(@mikeb0den) reported
@AskNationwide got to the very end of account creation/switch and the website has died - now getting a blank screen. Anyone I can speak to see if anything can be recovered?
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John Roberts
(@princeeroberts) reported
@AskNationwide @Kelly_Jackson88 Hi NW, I am also having problems. Once again you seem not to know when customers are having issues.
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Michelle Reilly
(@Michelle_6CATS) reported
what a shambles @AskNationwide. Twice to the bank to make a transfer today and systems were down. Made the payment using your banking platform and now the payment has gone missing. On hold for 40 mins and cut off, now been on hold for 25 mins.
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Kelly Jackson | It’s More Fun In Your 30s
(@Kelly_Jackson88) reported
@AskNationwide payments down AGAIN? When will you be compensating customers for only being able to use their accounts half of the time in the last few months?
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Hail O
(@Ohh_Noo) reported
@AskNationwide trying to use your App to send money and it's not working. Is there a wider problem
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SueHKennon💙🇺🇦
(@ridefree07) reported
@AskNationwide Trying to login online but something wrong
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Michelle Reilly
(@Michelle_6CATS) reported
@AskNationwide Your customer service team have cut off my call twice today and are refusing to let me speak to a senior member of your team. I am on the phone to your fraud department and for the last hour they have been trying to find a manager to escalate the situation to. Still holding
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Chris Heslop
(@gizmo334455) reported
@AskNationwide what are normal opening hours for mortgages? Called at 8.34am and was told to recall. But your website says open from 8am?
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Carolyn Browne
(@BrowneCarolyn) reported
Well, I got nowhere with my complaint about closing an ISA with Marcus from @AskNationwide. I presume he wanted to get off home at 5pm, so if anybody there wants to help, please DM me.
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Toany
(@Toany80704880) reported
@AskNationwide Your live chat system does not have anybody from the credit card system on it. Why not? If you had a member on from the credit card system with access to the it system you could answer more of the customer's queries. Now. With a broken secure messaging sysstem we have nothing
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Ceejay
(@HeyCeejay21) reported
@AskNationwide Hey, my mum is having issues accessing internet banking. She's currently in the UK and has tried everything at this point; even the staff at the local branch have been unable to help. I'd appreciate a DM to help her sort this mess out.
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Joanna ryan
(@Joannaryan77) reported
@AskNationwide @Kelly_Jackson88 It is down cos mine down too can’t transfer payments!!
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truth teller
(@truth___teller_) reported
@AskNationwide is your website down today? I cannot see my bank accounts or move money from them through the app right now
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Shane O'Brien
(@MrShaneOBrien) reported
@AskNationwide when trying to add my nominated account, I get an error because saying that they can't confirm the account is in my name. That's because the nationwide website is removing the apostrophe in my name and replacing it with a space. Please fix your site to allow names.
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🙂
(@Lislissssa) reported
@AskNationwide i cant access my accounts and check if my salary has went in
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any-m
(@poshs6gal) reported
@AskNationwide how can I access statements back to 2016? Thanks
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Julie B
(@JulieB48588409) reported
@AskNationwide There's no answer on that phone number and text does not support replies. My experience dealing with Nationwide re both my mum and dad's PoAs has been infuriating and emotionally draining.
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Billie Kay Byrne
(@Billie_kay11) reported
@AskNationwide It’s not necessarily the call times it’s being told I’m being passed to another advisor as I’d already waited once &they couldn’t help &then just being put back in a normal queue. &then having to do security& go through the same thing all over again. How do I make a complaint?
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Angry
(@Palouisea) reported
from
Enfield Lock, England
@AskNationwide if you or your loved ones were seriously ill and got this letter would you be impressed. Plus on one of my calls I did explain loopholes in your security. Bit hey sure your "root cause team " no plain English here. ??? Staff training??? Moving out soon as you help
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Michelle Reilly
(@Michelle_6CATS) reported
@AskNationwide @AskNationwide they were open at 2pm when I called for the first time today but did not help and still did not process the payment. Your service is the worst I have ever experienced
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Sanjay
(@iSanjay88) reported
@AskNationwide your banking app is down can’t view any information on my accounts, can’t do anything. What is going on ???
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kathleen reid
(@independencekat) reported
@AskNationwide here we bloody go again ,can't access accounts transfer money and guess what it's my sons only respite during the holidays, sick to death of you
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cni
(@Claire11152715) reported
@AskNationwide anyone having issues transferring money ?