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Nationwide

Nationwide status: access issues and outage reports

Some problems detected

Users are reporting problems related to: login, website and transactions.

Full Outage Map

Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

June 30: Problems at Nationwide

Nationwide is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  • 36% Login (36%)
  • 29% Website (29%)
  • 16% Transactions (16%)
  • 16% Mobile App (16%)
  • 4% Transfer (4%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: London, Leigh, Caerphilly, Gateshead, Birmingham, Boston, Gorseinon, Bristol, Wokingham, City of Westminster, Cardiff, Leighton Buzzard, Colwyn Bay, Chesterfield, and Woodford Green.

CityProblem TypeReport Time
London Login 5 minutes ago
Leigh Login 18 hours ago
Caerphilly Login 2 days ago
Gateshead Transactions 6 days ago
Birmingham Transactions 7 days ago
Boston Login 7 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • Kaarin007
    Kaarin (@Kaarin007) reported

    @AskNationwide I lost a better interest rate because your processes are antiquated, if not down right illegal! 2 months to sort out a very small mortgage and it's caused so much stress. Complaints couldn't even tell me when a decision was made & the letter I never received @Debbiecrosbie1

  • RealEggy2023
    James Eglinton (@RealEggy2023) reported

    @MichaelFra89678 @AskNationwide Why would they reward someone who just has an account and pays no money in? You are not a good customer for them. Otherwise the whole country would open one to get the free £100.

  • AstonoftheLord
    Aston Lord of Who 🦁 (@AstonoftheLord) reported

    @MichaelFra89678 @SkhTrains @AskNationwide Then maybe save some money like the rest of us and you will get a little bit of help. If you can’t save £100 by your age then you are not making good financial decisions.

  • Plsdoright
    JCB (@Plsdoright) reported

    @AskNationwide Oh, and by the way, the last time I phoned @AskNationwide for help, I was on the phone for nearly two hours…and even then, failed to resolve the problem

  • AshDavidsonUK
    Ash Davidson (@AshDavidsonUK) reported

    @financefraz @AskNationwide Yeah was a shame, turned out that if your rejected at any point it’s on system for all applications. The first one got rejected due to a format issue with one of the inputs 🙄

  • GoodyActually
    Jenny Smith (@GoodyActually) reported

    I did get a response! Well done @AskNationwide for at least not pretending that I didn't exist ... ... ... but it was very dismissive - referred me to 'the team' and said "we stand by our support of this event". 3/

  • 2024Wayne
    Wayne Robertson (@2024Wayne) reported

    @AskNationwide can someone at nationwide help me get the money returned from my old closed account back to the Zopa account it was sent from the bank chat team were inconsistent and unhelpful over the last 2 weeks getting desperate now

  • MorganMF9867
    Mark (@MorganMF9867) reported

    @AskNationwide 5 attempts to log in. 5 messages saying you're experiencing technical problems

  • TheSmirkingApe
    SomeWhiteGirl (@TheSmirkingApe) reported

    @Sparky2504 @AskNationwide Good luck, do you have your customer number and your telephone password because you're not speaking to a person if you don't have these. Gone are the days when you just call up and speak to a person

  • JasminKeppie
    Jasmin Keppie (@JasminKeppie) reported

    Been loyal customer to @AskNationwide for 16 years but having two current accounts with them every year and because I can’t afford to save not getting the £100 bonus totally has put me off banking with them now.

  • bsisa16
    Matabele Warrior (@bsisa16) reported

    @educationgovuk I hear I being charged 2.50 being late. At a very top Pri - School. It is not going to happen @Uber_Support. We Charge back @AskNationwide...you will pay my money back. There are cameras...I challenge the British Company working with Chinese Company in Shenzhen...pull out the CCTV.

  • angry_goblin
    😈 Angry Goblin ن (@angry_goblin) reported

    @AskNationwide Thanks, I phoned Credit Card Services and they were able to help. 👍

  • kazzafage
    Karen Fage (@kazzafage) reported

    @AskNationwide so just about to apply for a 0% cc from @Virgin only to find I can’t do that as you now own them! Another kick in the teeth for @AskNationwide customers & you’re supposed to be customer friendly! 😡

  • ZC1337
    Z 💬 (@ZC1337) reported

    @AskNationwide why are your services down? I’m trying to pay my rent and you’re not available to take my call to assist me. Not helpful!

  • jbtrance
    Jordan (@jbtrance) reported

    @AskNationwide I've tired calling the bank now 3 times today and everytime I've got through they can't hear me... I know it's not the phone as I've used 3 different phones. Is there a problem on your end ?

  • AshDavidsonUK
    Ash Davidson (@AshDavidsonUK) reported

    @financefraz @AskNationwide Its a shame @AskNationwide are poor at managing customers though. I was with them 30 years (Nana opened it) and when I went for a mortgage (already had one for 7 years). My DIP was rejected 'due to a technical error' I got a in person appointment for it to be rejected again due to the same error. 2X hard searches on my credit score. Got a better mortgage elsewhere in the end.

  • thePompeyPope
    the pompey pope (@thePompeyPope) reported

    @AskNationwide What's the point? It won't change anything. It would have been quicker to drive to my local branch where I could speak to someone face to face. Nationwide customer service was good years ago. Do I want to open an account with a bank that is so difficult to contact? You guess.....

  • angry_goblin
    😈 Angry Goblin ن (@angry_goblin) reported

    @AskNationwide @Argos_Online Trying to buy something online and am stuck in a “We need to check it’s really you” loop. I verify … and then have to verify again … and again … Is there a problem in either of your systems?

  • gb62028
    George Brown (@gb62028) reported

    @AskNationwide so please enlighten me as to how I’m locked out of setting online banking up but then I tried to access my customer number and it says I’m locked out of setting it up Honestly a joke, regretting trying to set up an account with u

  • AnnaMercer17901
    bells (@AnnaMercer17901) reported

    @AskNationwide great bank put £80 in my account with your card machine and taken it off me not great as a your online help was shocking

  • Johnboy014
    Johnboy Scott 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Johnboy014) reported

    @AskNationwide Thank you for the £100. A loyal customer 👍 Oops,not a loyal customer. At least the Ceo has a good bunch of 💷💷💷 🤔👏👏😡

  • thePompeyPope
    the pompey pope (@thePompeyPope) reported

    @AskNationwide 35 mins into a web chat.Nothing so far except the answer to someone else's query. 27 mins into phone queue . Have some questions to be answered before I can start application for joint account. Perhaps I'll go elsewhere. Terrible service

  • RadiationSloth
    Chrismit (@RadiationSloth) reported

    @AskNationwide if we call your frais helpline after a dodgy transaction is picked up, as you request, there is a long wait. Fair enough. Why do you cut us off after 13 minutes on hold? How do i get through to sort out the problem without you cutting me off?

  • low8991
    Leej Low (@low8991) reported

    @AskNationwide hi I’m trying to register with nationwide to view my mortgage but you don’t recognize my mortgage number? Can u help?

  • Josiry71
    Josie Bishop (@Josiry71) reported

    @AskNationwide I don't know when I have had such rude disrespectful service trying to help my elderly friend as I have had from your support service

  • SkhTrains
    SkhTrains (P) (@SkhTrains) reported

    @MichaelFra89678 @AskNationwide Used to be able to get it with just a current account, now it's either a mortgage or savings. @AskNationwide have let themselves down over this. Basically saying you're only worthy of a thank you if you're well off. Rest of us mean nothing to them.

  • OfGadsden
    Gary Gadsden (@OfGadsden) reported

    @AskNationwide This year I've been excluded from your fair share scheme even though I have a current account & savings with you. Not overly bothered about the £100 it's the lack of respect 4 along time customer. I have spoken to someone & technically I don't meet the criteria as

  • Dmw84
    Big D 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇦🇺🇪🇺🏴‍☠️ (@Dmw84) reported

    @AskNationwide why am I now being prompted to use my card to transfer from my nationwide account to another of my accounts ive sent money to for years, with no issue? It doesn't make sense, and is incredibly frustrating.

  • maryphillips22
    Mary (@maryphillips22) reported

    @AskNationwide any updates? Can’t get through to telephone banking as you have a 50 minute wait time!! Your website says internet banking is working so why can’t I log in?

  • hunting_sam
    sam (@hunting_sam) reported

    @AskNationwide I’ve just tried the call centre to sort an issue. I was verified & then the bot said “Due to unforeseen circumstances your call cannot be taken right now” - I need to speak to someone but can't get through.