Nationwide

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Nationwide Outage Chart 01/19/2026 23:25

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (32%)

    Mobile App (32%)

  2. Website (28%)

    Website (28%)

  3. Login (21%)

    Login (21%)

  4. Transactions (13%)

    Transactions (13%)

  5. Withdrawals (4%)

    Withdrawals (4%)

  6. Transfer (2%)

    Transfer (2%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Fulham, Hove, Cambridge, Milton Keynes, Slough, Worcester, London, Southampton, City of London, Walsall, Dunfermline, Oswestry, Crawley, Plymouth and Stockton-on-Tees.

Loading map, please wait...
City Problem Type Report Time
United KingdomFulham Login
United KingdomHove Website
United KingdomCambridge Website
United KingdomMilton Keynes Website
United KingdomSlough Login
United KingdomWorcester Mobile App
Map Full Outage Map

Community Discussion

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Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • Middleg31448921 Middleground (@Middleg31448921) reported

    @AskNationwide How long does it take for someone from your Bereavement Team to respond - It's been 6 weeks since I've heard anything despite uploading all necessary forms / documents & visiting a branch in person so they can copy forms etc but still no response. It's terrible!

  • grok Grok (@grok) reported

    @MarkHowitt @PrincipalityBS @AskNationwide Glad Principality's customer service is helping out with the extension—that's solid. BACS transfers from Nationwide can take 3-5 working days, so if that's the holdup, check their app for Faster Payments option. Hope it resolves quickly!

  • Dan_Wall06 Dan (@Dan_Wall06) reported

    @AskNationwide is mortgage manager down on the app?

  • juniorjones179 Junior Jones (@juniorjones179) reported

    @AskNationwide really poor customer service at your Nationwide branches an still havent revieved a replacement bank card in post

  • leahlondoner Leah (@leahlondoner) reported

    @AskNationwide my online banking app hasn’t been working for a week now. It just says there’s an error on your side and says to restart. I have updated my phone, deleted and reinstalled and updated the app. At this point I’m considering moving banks.

  • MarkHowitt GM Mark Howitt (@MarkHowitt) reported

    @AskNationwide let me deposit MY money into MY @PrincipalityBS account. Can be a small deposit might do it through @Zopa if hey can help...

  • FeelitWorking aka James Bond (@FeelitWorking) reported

    @itvMLshow @AskNationwide It was reasonable to think accounts had not been created and to try again. The site had actually been creating them all after saying it had not, but customers only found them in the App the next day. Letters are also being posted at a huge unnecessary cost.

  • LifeIsChronic ЯΛΛFIΛ (@LifeIsChronic) reported

    @AskNationwide Thanks. I called and now the problem has been solved.

  • NatashaDollster Natasha Lewis (@NatashaDollster) reported

    @AskNationwide can someone please get in touch regarding a dispute I raised 4/12/25 please? It’s been acknowledged on the app but no update and it’s past the 5 working days

  • sebastianavil13 Alexander Celleri (@sebastianavil13) reported

    @AskNationwide I've been trying to use my online banking app from abroad and I haven't been able to do anything for about a week. Could you please help?

  • Tracy52468806 Tracy (@Tracy52468806) reported

    @AskNationwide is there a problem with the App today? Tried to move money between accounts today at different times but it says this cannot be done and try later!

  • EmilyKemish Emily Kemish (@EmilyKemish) reported

    @LeFuzzyOtter @AskNationwide @downdetector Mine wasn’t working and now is. Just as I was trying to authorise an Asda shop 🤬

  • lucalombardiX0 Luca Lombardi⚡️ (@lucalombardiX0) reported

    @AskNationwide absolutely disgusted with the service you have given me as a customer you’ve locked me out of my money for two weeks and am now telling me i have to wait another month, i need this money to eat and feed my kids. yet you refuse to review my case or give me access to my hard earned money, i demand you review my case NOW! you nasty people

  • IrmaGrace26 Irma Grace (@IrmaGrace26) reported

    I need help @AskNationwide

  • madcow42 Sarah 🌼 & Jasper 🐾 (@madcow42) reported

    @AskNationwide I’m a bit confused. I’ve had my debit card on Google Pay for sometime, no issues. Then today I switch my phone on to a message to say I can now use it contactless … isn’t that what I’ve been doing all along? What exactly has changed? Thanks

  • seantigheuk Mr T (@seantigheuk) reported

    @AskNationwide I’m trying to access the Assurant website to create an account, to register my phone details. Having no luck at all!

  • Dee_Schnutzz Эш (@Dee_Schnutzz) reported

    @AskNationwide why would manager refuse to help a life long customer who asked to leave her shopping bag for 20 mins whilst she went to buy a bigger bag at the market? My bags had broken and I needed a place to put it for 10 mins while I quickly purchased a new bag. No...

  • kodidux14 Kodi Duxberry (@kodidux14) reported

    @AskNationwide Unfortunately, speaking to real person over the phone provides customers to be feel belittled, patronised & spoken to with appalling attitude by one of your representatives. Never felt so uncomfortable trying to discuss an unknown transaction made. Not great customer service.

  • AvFc_0973 Bish_AvFc (@AvFc_0973) reported

    @AskNationwide Never known an app so buggy and broken as much as yours, constantly having error messages when I try to just log in or check my balance or access my accounts, seriously considering switching banks

  • lucalombardiX0 Luca Lombardi⚡️ (@lucalombardiX0) reported

    @AskNationwide thanks for locking me out of my bank account for 2 weeks then telling me i have to wait another two weeks to have my case reviewed simply sending money between my accounts and you freeze my money, i will be deleting my account as soon as you give me my money terrible customer service, you should be ashamed

  • LeFuzzyOtter Ann Chapman (@LeFuzzyOtter) reported

    @AskNationwide Weird. It's working now @downdetector does have some reports saying mobile app issues.

  • MJR_grylls alex milton (@MJR_grylls) reported

    @AskNationwide cant authorise any payments on the app as dont have a card reader to hand. Can't reset the app as there's a technical issue but nothing on your service site. Help please

  • Laura_esque Laura (@Laura_esque) reported

    @AskNationwide Hi. Is your app experiencing difficulties today? I have been unable to log in all day.

  • 1066jacko Jacko 💙 (@1066jacko) reported

    Hi @AskNationwide, I purchased something online from a shop 30 days ago. They keep telling me lies about where it is, the tracking information is rubbish and I believe it has been lost. They are so far refusing to give me a refund. Can you guys help? Thanks

  • MJR_grylls alex milton (@MJR_grylls) reported

    @AskNationwide I cant get through the app hence the issue

  • indie_yan Yan (@indie_yan) reported

    @AskNationwide so, you’ve closed an aged account & now, after promising to restore access to my funds, I’m still being pushed from pillar to post - this appears like a totally chaotic way to manage banking services. I’d strongly suggest bank elsewhere. #notgoodenough #nationwide

  • Pexcaza Carol pez (@Pexcaza) reported

    @AskNationwide apparently there has been a problem with YOUR system with your customers making payments to their NATIONWIDE credit cards!! I was promised today by a member of your team that my pending payments that I had transferred from my NATIONWIDE account on Sunday would

  • MarkHowitt GM Mark Howitt (@MarkHowitt) reported

    @PrincipalityBS good cust service- prob potentially keeping my ac open longer than the 5 days needed to fund the account let's hope @AskNationwide get their act together @grok

  • emma_fierce88 Emma (@emma_fierce88) reported from Oswestry, England

    @AskNationwide is there an issue with your app making transfer between accounts? Several error messages when trying.

  • LeFuzzyOtter Ann Chapman (@LeFuzzyOtter) reported

    @AskNationwide Hi, are there issues with your mobile app? Can't access anything. Keeps saying the request timed out