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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (30%)
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Login (28%)
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Website (24%)
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Transactions (12%)
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Transfer (4%)
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Withdrawals (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Winchelsea, Bicester, Plymouth, Barry, Dudley, London, Dewsbury, Gateshead, Bromsgrove, Nottingham, Kingston upon Hull, Torquay, Poplar, Hackney and Southampton.
| City | Problem Type | Report Time |
|---|---|---|
 Winchelsea |
Transfer | |
| Bicester |
Transactions | |
| Plymouth |
Mobile App | |
| Barry |
Mobile App | |
| Dudley |
Mobile App | |
| London |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Nat Glaze
(@nattglaze) reported
@AskNationwide hello, app won't open, stuck on "talking to nationwide" I've reinstalled and still same issue. *Android app* Any ideas?
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Angieholmes
(@Angiebabes_) reported
@AskNationwide I’ve deposited money in one of your atm’s but then an error showed and it’s said deposit hasn’t been accepted, monies been taken by the machine and your help line is shut
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Dylans Dad
(@rdt55555) reported
@AskNationwide want a redemption figure on my mortgage, stuck on hold music for ages, phone then rings, nobody picks up and then disconnected. What type of service is this?
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Anand Lakshmi Kanthan
(@anand_tkm) reported
@AskNationwide @AskNationwide The customer care person will ask me to wait for a while for them to check with International transfer team. Then they respond back stating, they have not received any incoming transfer request for the amount I had done. Pathetic.!!!
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Christian Ibbotson
(@cjibbo) reported
@AskNationwide why can't you search transactions prior to Oct 2020 online or on mobile. Not helpful for filling a tax return when the tax year started April 2020. Also I get "were currently experiencing a technical problem" error on mobile when searching Oct 20 to march 21. 😞
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Anand Lakshmi Kanthan
(@anand_tkm) reported
@AskNationwide Your customer care must contact HSBC and check the status of the transfer. Instead they check within Nationwide system and says no money received.
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Peter mcclurg
(@peter_mcclurg) reported
@AskNationwide Does anyone remember when Nationwide had at least a month when no technical issues alarmed members? I think you've broken the Seal of Trust with your members. Cannot wait for the AGM.
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Clare Threlfall
(@truffuk_clare) reported
@AskNationwide Well, after being told on the 5th there were no outstanding issues and a trip in branch yesterday, my missing money has finally been allocated to my account tonight. I appreciate things happen but @AskNationwide should not be telling people the issue is sorted.
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J
(@jimmyb03) reported
@sofee_ Same mate - I managed to get the branch to speak to head office who admitted there is an ongoing problem - with NatWest in particular - the bank gave me the money from there error funds until it arrived today. @AskNationwide have been shown to have not been upfront about it 🤥
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♡ Ella Nerissa ♡
(@EllaNerissa) reported
@AskNationwide Every few weeks there’s issues with banking & having access do my own money! I waited nearly a whole day a couple of weeks ago to get my money I transferred. This is really bad
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Shum
(@sshum) reported
.@AskNationwide why can my local branch not certify my id? As a customer I expect better.
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kellymclaughlin
(@kgmcl11) reported
@AskNationwide I have been unable to access mobile banking app for 48 hours now. Are services down?
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Natalie Saunders
(@Natalie36977687) reported
@AskNationwide please tell me why my DD payment to my mortgage provider was bounced back to me on 4th Jan? I know you had issue with incoming payments but were outgoings from Nationwide accounts delayed too? Sorry for Q but your help lines are useless.
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Luke
(@Luke48760902) reported
@AskNationwide I would like to close down Flex one :- 9305 Flex one :- 9203
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Jay Dickens
(@JayD7861) reported
@AskNationwide Went to pay for Fuel to find i cant use my card as a transaction for flights i have bought is still showing pending, despite having cone out my account. Can someone help, not very happy!
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And Pretend Your Name Is Keith
(@kdjukes) reported
Hi @AskNationwide you blocked my card this morning, then unlocked it, and then blocked it again straight after and its been blocked ever since. Been on hold now for 12 mins and counting. Any idea when I'll be able to access my own money again, and do what I choose with it? Thanks
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Richard Atkinson
(@RichardAtkins15) reported
@AskNationwide @nattglaze Hi, I just had the same issue on my Galaxy S8. I found doing a Force Stop in App settings and restarting the phone fixed the issue.
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Lauren Thomas
(@lau_thom) reported
@AskNationwide is it really necessary for it to take up to 20 working days to get a payment recalled that was your error in the first place?!
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M Purssey
(@purssey1) reported
@AskNationwide How can I speak to some about my Travel insurance. Web portal down and 15minute wait on the phone.
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Hmmmph
(@scepticalists) reported
@Daveyboylyon @AskNationwide Log a new call - the customer team were told the problem was fixed but have now been told to log these as IT faults
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TheDwarfSalmon✊🏾🌈
(@DwarfSalmon) reported
@AskNationwide I have a 5 year fixed bond with Nationwide and I am thinking of ending it and now moving the money to an ISA I can access. Am I able to do that over the phone or through internet banking?
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Anand Lakshmi Kanthan
(@anand_tkm) reported
@AskNationwide @AskNationwide I am receiving the same response every time I tweet. I need direct contact of your International transfer team whom I want to talk. Calling customer care is a waste of time.
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Wiltz11
(@Wiltz11) reported
@AskNationwide Hiya, a few years ago I set up a Help to Buy ISA with yourselves. At the time I never got any banking info from you and I still get letters saying I’m a customer. How would I know if my ISA is setup or still active ?
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M Purssey
(@purssey1) reported
@AskNationwide Thank you again for your reply but still I wait. "Customer service is the support you offer your customers — both before and after they buy and use your products or services"
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maia
(@maia08131286) reported
@AskNationwide Hi i’m trying to contact someone through the online chat service, but no one is getting put through to me to help ??
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Kathy Rigby
(@KathyrigbyRigby) reported
@AskNationwide hi I recently purchased something from wowcher with my credit card it’s not fit for purpose & im finding it extremely difficult to return it for a refund can you help
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Rambling in Ireby
(@In_Ireby) reported
@asknationwide - do not employ enough staff. Installed a robo chat and then take so long the website logs you out. What terrible customer service
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Marie Delage Martin
(@delage_martin) reported
@AskNationwide Unable to pay my driving instructor via bank transfer. Says technical difficulties but your website says all normal. I have enough on my account . What is happening?
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Ethereally Touched Nails
(@lisaolu123) reported
@AskNationwide But this wasn’t any fault of mine. Nationwide sent out comms saying they had issues with direct debits around the 4th of Jan so wouldn’t it be for them to resolve ?
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V
(@ForeverViccc) reported
@AskNationwide is there currently a problem with the app showing pending transactions on credit card? I’m expecting 2 refunds and they even showing as pending yet? TY