Nationwide

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Nationwide Outage Chart 02/05/2026 14:30

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Website (30%)

    Website (30%)

  2. Mobile App (29%)

    Mobile App (29%)

  3. Login (29%)

    Login (29%)

  4. Transactions (9%)

    Transactions (9%)

  5. Withdrawals (3%)

    Withdrawals (3%)

  6. Transfer (1%)

    Transfer (1%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Normanton, Birmingham, Northampton, Swadlincote, Glasgow, Rotherham, Islington, Sutton Coldfield, City of Westminster, Braunton, Montrose, Taunton, Leigh, Watford and Preston.

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City Problem Type Report Time
United KingdomNormanton Website
United KingdomBirmingham Mobile App
United KingdomNorthampton Login
United KingdomSwadlincote Login
United KingdomGlasgow Mobile App
United KingdomRotherham Mobile App
Map Full Outage Map

Community Discussion

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Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • leewat24 Lee (@leewat24) reported

    @AskNationwide We are trying to exchange on a house today, there is one document to review and sign off, we’re being told 1 / 2 working days, no flexibility, we could lose our house sale and purchase due to inflexibility, please let common sense prevail

  • MarcFillingham Marc Fillingham (@MarcFillingham) reported

    @AskNationwide I was due to receive my wages today they are normally there before 1am it’s now 4:35. Problem?

  • music4starters Music For Starters (@music4starters) reported

    @AskNationwide No you are not. You haven’t helped my so. One but. A victim@of a clever street drugging and theft. You have let him down.

  • SDennis82 SarahDennis82 (@SDennis82) reported

    Hi @AskNationwide. Have received an email with a third delay in response to a complaint made beginning of September. This will take it to two months wait already. Pretty poor customer service 🙁

  • complainer_mr I Love Turtles (@complainer_mr) reported

    @AskNationwide I’ve been on hold on the phone and web service for the past 25 minutes. How long should I wait?

  • dave28263 Dave (@dave28263) reported

    @AskNationwide Why so you can say oh call this number they will help you it’s ok I will be transferring everything to my @bancosantander you had your chance a couple times and the service is terrible no help or care in the world for your customers

  • paul_mcquillan Paul McQuillan (@paul_mcquillan) reported

    @AskNationwide @Debbiecrosbie1 Thanks, I really want Nationwide to help too. I have asked many times if the Fraud investigation could begin. It’s been 15 weeks since I first reported it. It would be great if you could confirm it has begun.

  • the_rowdy_red TheRowdyRedhead (@the_rowdy_red) reported

    @AskNationwide I understand that, but the website says if you don’t like the reason, it might get rejected, so if I put ‘gift to friend’ how do I know you won’t reject it and you charge me anyway

  • Vivsnewtwits Vivi H (@Vivsnewtwits) reported

    @AskNationwide help. On phone to you. He kept saying he couldn't hear me. I could hear him. Then cut off. Are you going to call back, or do I have to go through another 15 minutes of "please hold". Been into your branch about this & online. How do I get through? Thank you

  • music4starters Music For Starters (@music4starters) reported

    @thealexfreed @AskNationwide Strangely unwilling to honour your obligations when money is stolen from your customers. It’s like they are robbed twice. Once by the thief. Once more by your fraud team who refuse to help.

  • Millwardt2 Millwardt (@Millwardt2) reported

    @AskNationwide please help me! We desperately need to exchange today however there is a document awaiting review for the mortgage offer. I’ve called but the standard SLAs for processing this could lead to our whole chain collapsing. Can you help me?

  • JamesSKirby James Kirby (@JamesSKirby) reported

    @AskNationwide hi, I opened a current account with you today and am switching from another provider but have received no email confirmation to confirm the application has been done - can you help?

  • TimWardCam Tim Ward #FBPE 🔶⭐ (@TimWardCam) reported

    @sciolisthjf @MartinSLewis Several institutions try to make PoA operation as hard as possible even with a single attorney. @AskNationwide made it impossible, so in the end we closed the account - which itself took months of hoop-jumping. (The care home did wait for their fees rather than evicting.)

  • dave28263 Dave (@dave28263) reported

    Do not ever make a complaint or ask for anything or help off @AskNationwide they will ignored you delay stuff and not bother with you

  • thealexfreed alex freed (@thealexfreed) reported

    @AskNationwide Managed to do it 🙀with out help 🔔🔔🔔

  • PNell50 Paul Nell (@PNell50) reported

    @AskNationwide help! I’ve switched my current account to you today for the £200 offer. Ticked the wrong box to keep my existong account open. I need to close it to get the £200, been on the phone for over 50 mins now, without being able to get it changed. Can you help me?

  • brownjason42 Jason Brown (@brownjason42) reported

    @AskNationwide Trying to switch to a Flex Plus account from a different provider however I keep getting an error message both on my laptop and phone. Can you help??

  • Jaggo18 Iain (@Jaggo18) reported

    @AskNationwide So yet another call back not returned. This is really poor customer service, particularly as I'm trying (and evidently failing) to become a new member of NBS. How do I raise a complaint. Or does that involve yrmet another phone call that won't be actioned or returned?

  • music4starters Music For Starters (@music4starters) reported

    @Moneybox my son was drugged and bank cards swapped. Then tricked into trying to draw cash and PIN numbers stolen. @AskNationwide are refusing to refund him. It’s a very long story but nationwide have let him down as they are not doing what they should. Please can someone help?

  • snowythepyro Kirsty (@snowythepyro) reported

    @AskNationwide I'm in Nepal, tried to withdraw from an ATM & got message "using new PIN for first time, contact your card issuer". That's not true so I'm a bit concerned....help please? I need to get Rupees out!

  • complainer_mr I Love Turtles (@complainer_mr) reported

    @AskNationwide why are you taking longer than 8 weeks to reply to complaints? Initially you said 5 working days.. now on week 9.5… in the meantime mortgage rates have trebled @MartinSLewis

  • juliejoy37 Julie Brinnand (@juliejoy37) reported

    @AskNationwide hi. I have tried to use the app to report that I have mislaid my bank card to request a replacement. When I get so far it asks me to verify my identity using the lost card in the card reader. Obviously I can’t do that as it’s lost. Help!!

  • Pragmateq Pragmateq Limited (@Pragmateq) reported

    @AskNationwide Oh sorry. The error alert says “We're sorry We're currently experiencing a technical problem. Please try again or view our service availability page for more information.” But your status page shows no problems.

  • FCantankerous Phil Cantankerous🌸 (@FCantankerous) reported

    I see Nationwide BS (@asknationwide) have just done a @paypal, new terms:1.the ability for us to refuse to make a payment if we think it’s to a recipient that may be acting unlawfully. 2. allow us to stop payments in and out of your account, or block access, for safety reasons.🤦🏽

  • TheBlueUlysses Katy (@TheBlueUlysses) reported

    WTF @AskNationwide I've had money in one instant access account ("Instant Access Saver") with an abysmal interest rate and it turns out you have a very similar "Flex Instant Saver" that has a much better rate and you didn't suggest I move over? Thanks!

  • jungliztik Jungliztik (@jungliztik) reported

    @AskNationwide are there issues with services? Can't login on the app, phoned the number as shown but then informed that the service wasn't working. Service status page shows all as OK. Which is correct?

  • jacktrafalgar1 Jack Trafalgar (@jacktrafalgar1) reported

    @CromwellStuff @AskNationwide @JustinTrudeau Withdraw all we can while we can. Bring the ******* down. I don't believe there's anything to lose.

  • dave28263 Dave (@dave28263) reported

    @AskNationwide went on the live chat also no help I am so glad I have opened a account with @bancosantander

  • dalecross4 Dalentino Crossi (@dalecross4) reported

    @AskNationwide I started a chat, gave me that info then said he couldn’t help with it!

  • AstridMc15 MissDemeanour (@AstridMc15) reported

    @th0m45c4rl1n9 @AskNationwide @LloydsBank I am so sorry to hear you had this awful experience. Quite apart from the financial aspect, which in itself is very stressful, it’s the psychological part of what happened too. Thanks so much for taking the time & bravely sharing