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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (37%)
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Website (25%)
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Login (25%)
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Transactions (9%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Skipton, Caterham, Plymouth, Ipswich, Birmingham, Rugby, Gillingham, Edinburgh, Wembley, Stocksfield, Nottingham, East Dereham, Kensington, Eastleigh and Portsmouth.
| City | Problem Type | Report Time |
|---|---|---|
 Skipton |
Transfer | |
| Skipton |
Website | |
| Caterham |
Login | |
| Plymouth |
Mobile App | |
| Ipswich |
Transactions | |
| Birmingham |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Thekitchenwitch
(@JessieF22333613) reported
@AskNationwide Hello this was not helpful as it keeps asking me to key in my on line banking customer number and I don’t have one, I just need to speak with someone.
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Douglas Chadwick
(@dac5256) reported
@AskNationwide is there a problem with nationwide accounts? . Mobile App not working, transactions failing online and your phone lines backed up with over 30 minutes wait . Your website is saying everything is normal. Please advise.
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Scotty Barber
(@ScottyBarber12) reported
@easyJet can you sort my refund please, you’ve said my bank @AskNationwide can release the refund with the ARN numbers, they’ve told me it’s down to the company sending the refund. I need this money before Christmas, thank you 😡
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James "Wobbly RamPack"
(@WoblyRampack) reported
@AskNationwide Hi! Had my debit card blocked for an innocent online transaction. To unblock have had to ring your fraud line - 15 minutes on hold so far and no info on how long I will have to wait. Just banal muzac and a beep every 30 seconds. How to get help please? Will it be 1 hour, 2 hours?
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Mehrdad
(@AyoubiMehrdad) reported
@AskNationwide Hi, can I get access to bank statements from 2007?
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James
(@James30181388) reported
@AskNationwide TIRED OF YOU ***** MESSING WITH MY ACCOUNTS AND COSTING ME MONEY TO FIX IT EVERY ******* TIME. FIND SOMEONE WHO WILL CALL ME NOW ON MY AMERICAN NUMBER BFORE I FLIP A LIP ON THIS ****
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S.E.H Kelly
(@sehkelly) reported
@AskNationwide We last spoke to your team over an hour ago after a 30-minute hold (taking time on hold to hours over the last 48 hours). Two days taken off work. Freezing young family. The service is so bad it is genuinely insulting to my family.
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Effy Beezus
(@effy_b4) reported
@AskNationwide there’s an issue with funds being released from a refund into my account. Would you be able to help me?
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James
(@James30181388) reported
@AskNationwide I NEED ONE OF YOUR STAFF TO CALL ME RIGHT NOW, YOU HAVE NOW COST ME £60 IN CALLS TO FIX THE PROBLEM YOU CAUSED AGAIN AND AGAIN.
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amy ⚢🧣
(@wlwdarcy) reported
@AskNationwide any idea why my apple pay just stopped working randomly when i tried to get on the tube? i have enough money in my account it just wouldn’t let me through the gate :/
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Kate
(@KateRumTruffle) reported
Hi @AskNationwide you sent me a new debit card but it’s not worked since. I’ve tried using it with my pin, didn’t work. Won’t do contactless. The letter with it said it would work straight away. Please help.
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Mrs Louweezy
(@MrsLouweezy) reported
@AskNationwide Yes there was a note to say it was closed that day but that doesn’t help me as a full time working customer who had rescheduled meetings to get there as it’s not open on a Saturday or later in the afternoon!
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Kelsey Kiernan
(@kelseyykiernan) reported
@AskNationwide Where can I find the statement for my Nationwide Help to Buy ISA to use as evidence for a mortgage application?
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paul pledger
(@pkrpmusic) reported
Hi @AskNationwide . You are officially the most useless bank I've ever had to deal with. I'm trying to pay @HMRCcustomers and your utterly useless antiquated systems are giving me a 500 error. If I miss this deadline, I will take you to court. I WILL take you to court. I WILL.
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@petecole[official]
(@PetecoleO) reported
@AskNationwide Think issue is with the other party as also failed with another card from another provider.
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Thekitchenwitch
(@JessieF22333613) reported
@AskNationwide Which point is this? I key in my account number/ long number on my card and then it asks me for my on line customer number, no other options,
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James
(@James30181388) reported
@AskNationwide I want someone to call me today! You block my card every time I use it abroad, EVERY ******* TIME! Now to fix it I’ve had to call you, from America! Now that call has cost me over £60! Because you don’t call foreign numbers which I have, and you block everything
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Mrs Louweezy
(@MrsLouweezy) reported
@AskNationwide I may as well not bother being with a ‘high street’ bank if it’s not open the hours I require. May as well just be with an online provider as I’m getting no additional customer service
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HollyAHarvey Author
(@HAHarveyAuthor) reported
@AskNationwide what happens when the person sent out to do an emergency repair hasn't actually repaired the problem? They said someone would be in touch but in the meantime, it's been raining in my bedroom. Thanks.
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paul pledger
(@pkrpmusic) reported
This is the week that @WhichUK needs to seriously stop tongueing @AskNationwide for freebies and downgrade this awful bank. Every time I try to pay a tax bill or anything over £1.99 online their wretched systems fail and I have to ask somebody else to pay it for me..
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nicola-louise
(@emerald_nlt) reported
@AskNationwide I have a fraud emergency and no phone lines are open although it says they are open 24hours on your website :( please help!
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Raymond Bickley
(@RaymondBickley2) reported
@AskNationwide It hasn't done so before so it's very disappointing in your service
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Katie
(@KatieLouiseN) reported
@AskNationwide Are you experiencing issues today? Our joint account and my partners current account have had all our debit card payments decline all day and when I log in on the app I can't see the current account, it only shows our mortgage.
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S.E.H Kelly
(@sehkelly) reported
@AskNationwide Our engineer was due at 5pm latest. We were promised a call back to confirm. Please help. We are waiting and freezing. We can provide all account information, contact information, claim number. We were told emergency cover meant 24 hours.
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paul pledger
(@pkrpmusic) reported
What is the point of banks like @AskNationwide having twitter accounts? They can't help customers via direct message so why pay someone to man social media out-of-hours? And their chatline nonsense doesn't work on Safari unless you have a prevailing wind and a twitch. So tired.
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Kevin Briston
(@brissy1960) reported
@AskNationwide I wish to add my wife's account to my Internet banking app..do I have to create another account...of can it be done when I sign in ??
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Dr Suze Kundu
(@FunSizeSuze) reported
@AskNationwide Hello! I'm trying to make a CHAPS payment, but I am getting an error message saying "We're sorry. We are unable to process your request at this time. Please try again later." Your service status says there are no issues. Could someone look into this for me? Thanks!
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Raymond Bickley
(@RaymondBickley2) reported
@AskNationwide No doubt that will happen, someday. Shame the banks want customers to deal in the future of things yet the banks still operate in years gone by? Banks offer this & that, yet they only work that suits themselves and old ways of doing things, which of course frustrates the customer
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Mark Tomkins
(@MarkTomkins6) reported
.@AskNationwide on hold for 1.5 hrs **every day** for the last week trying to get through. Branch the week before who couldn't help directed me to call. Says you're open 9-5. How do I get to speak to someone? Pls don't give me the covid 'we're really busy' brush off. Me too.
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@petecole[official]
(@PetecoleO) reported
@AskNationwide is there a problem with your sites am trying to transfer money to third party stocks and shares account and it saying server is down for payment authentication.