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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (35%)
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Website (27%)
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Login (20%)
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Transactions (13%)
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Withdrawals (4%)
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Transfer (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Rochdale, Dunstable, Fulham, Hove, Cambridge, Milton Keynes, Slough, Worcester, London, Southampton, City of London, Walsall, Dunfermline, Oswestry and Crawley.
| City | Problem Type | Report Time |
|---|---|---|
 Rochdale |
Mobile App | |
| Dunstable |
Mobile App | |
| Fulham |
Login | |
| Hove |
Website | |
| Cambridge |
Website | |
| Milton Keynes |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Lynnski 💙
(@lynndwilson61) reported
@rhm_thomson @AskNationwide I'm still looking....couldn't get it down to any reasonable level without paying a massive excess. Very disappointed with Nationwide 😐
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DeniseS070
(@MichelleS070) reported
@Jonesy_Bones @AskNationwide I'm sick of it!! Just had the same issue. I don't carry that stupid piece of plastic everywhere I go and why should I have to 🤬. Couldn't make a small payment so I had to cancel it!
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Jay
(@jayinthesaddle) reported
@AskNationwide Hiya, if I pay a cheque (HMRC payable order) into my current account tomorrow, can I still draw against those funds while I wait for it to clear? I can't imagine HMRC having any issues anytime soon with paying up!
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Sam Manny
(@manny2473) reported
@AskNationwide Interesting. I received a letter 4 weeks ago saying you are increasing my mortgage interest payments because of previous BOE rate rises. Didn’t get an email then and didn’t see any savings account interest increase on your website. One way traffic I fear.
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@Richi 🤓 Jennings
(@RiCHi) reported
@AskNationwide sorry yes my point is that it was the live chat staffer who couldn't help. Anyway, never mind. I found the Feedback page to send the message I was originally trying to send.
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Monday1231
(@pengman471) reported
@AskNationwide We're here to help🧐🙄, yeah right iam standing in the Birmingham nationwide Birmingham society ZOO, 20Mins standing here waiting, completely poor service, the lady made eye contact, and has gone round the back I've not seen her since... Poor service poor poor poor, BOOO BOOO
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Brian King
(@BobKing26826000) reported
@AskNationwide Increasing your interest rates for savers would help Virgin giving 1.75%.
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Helen Foster
(@MrsFoster1960) reported
@AskNationwide Have been constantly impressed by the help given - praise very much where it is due x
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Graham Clewes
(@GrahamClewes) reported
@AskNationwide And another day ticks by without an email update from @AskNationwide Clearly the issue raised was important enough to call when we asked not to but not important enough to send an email.
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t_j_morris
(@tjmorri90733042) reported
@AskNationwide Could someone explain what the issue is with trying to access a saved application? Started this morning, saved it but now unable to return to it to complete it. App / web both say 'there is an error' but no outages listed anywhere. Feeling a little cynical right now.
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john & libby
(@johnandlibby) reported
@AskNationwide Sorry Nationwide, again you got it wrong, telling your customer to fill in a complaint form! You simply are not focused on providing a good customer experience, we have banked with you for circa 40 years, but you have failed to respond to the changing and remain competitive
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t_j_morris
(@tjmorri90733042) reported
@AskNationwide Yes. With different web browsers as well as different devices. Please don't suggest telephoning. Spent 45 minutes on hold waiting to speak to someone about another issue recently. Last enquiry in branch resulted in direction to phone / internet / app banking. Fine if works.
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Elizabeth 🧜♀️🏳️⚧️🏳️🌈
(@GuidingBreeze) reported
And also @AskNationwide has texted me my mortgage rate is going up, yet their savings has only gone up 0.05% in the last few months. Quick down, slow up for savings slow down, quick up for borrowings 😡
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Mr M (4d72204d)
(@4d72204d) reported
@AskNationwide Hi, I dont seem to be able to use my FlexDirect debit card to deposit onto Gambling sites? Is there some kind of technical issue / problem with my card?
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adrian smart #8⃣7⃣4⃣
(@adiuk_28) reported
@AskNationwide I'm got no access to wii fi at the moment where I am but as I said I requested these repeat statenr last Wednesday
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Genial Harry Grout
(@Harry_Grout_) reported
@AskNationwide Thanks but you're missing the point, I wanted some help, not to be handed a tablet.
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Joshua Zatorski
(@ZatorskiJoshua) reported
Been waiting over 4 months for a mortgage from @AskNationwide. Made a complaint about the excessive wait times (14 working days between each correspondence). Complaint response delayed twice and on the response date they failed to contact me. Any advice @MoneySavingExp?
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George T
(@GtLufc) reported
@AskNationwide Was personal loans. Eventually got through. Was told “nothing we can do” in regards to nationwide offering me a loan with 15%apr when I have a mortgage with you and bank for over 20 years. tescos will offer me 5%apr. Lost yourself a customer
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Colin Smith
(@colindsmith) reported
@AskNationwide no, was on the app trying to switch my mortgage. Went down just as I pressed Go and won't let me back in. Don't know whether it was switched or whether I was shut out because of imminent interest rate rises and you didn't want to stand by your offer of the moment. 2.5 houra
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Genial Harry Grout
(@Harry_Grout_) reported
@neilhay3s @YesterdaysBrit1 Went into the @AskNationwide the other day and asked for some help to sort out some payments as I didn't have a card reader. Got handed a tablet and told (nicely) to do it myself.
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ExplainingMoney.co.uk
(@ExplainingMoney) reported
4. @AskNationwide complete this weeks list, they’re still offering £100 for new customers to switch to one of their Flex accounts. (Excl. Basic) Open new or switch into existing account, switch just include 2 direct debits and switch date must be within 10 working days.
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Dr Dutchscientist, maligned by Nature 🇳🇱
(@dutchscientist) reported
@AskNationwide Well, the completion is tomorrow. I will certainly file a complaint, but the problem is that this blunder endangered completion. That is the real problem. I will be angry, but only once completion is done.
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Lindsay 🐧
(@LindsayK_23) reported
Hi @AskNationwide I purchased an item online from a company called About Time Pro on 4th July but my item has never arrived and their customer services are ignoring my messages. Having just searched the company on Trustpilot I can see the same has happened to many others and it
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@Richi 🤓 Jennings
(@RiCHi) reported
@AskNationwide Thanks. I did that, but they were unable to help.
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Chao Naut
(@ChaoNaut) reported
@AskNationwide You did not leave them with those who want them, you unilaterally decided and a ted. Common courtesy would be the standard process of sending a warning that you intend to pull the plug, unless the customer reacts and says to keep it. Not shoot first and then make me repair it.
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Julia Bramble Ph.D.
(@JuliaBramble) reported
I usually put off doing things like calling organisations because the process can be so convoluted & often not helpful. But I had a query about my mortgage & called & spoke to 2 people at @AskNationwide today & they couldn’t have been more helpful! Great service thank you!
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DeniseS070
(@MichelleS070) reported
@MihalyMosonyi @AskNationwide Err...it's 2022 and they're STILL insisting that customer use that crappy piece of plastic 🤬
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Dark Cognitive
(@chrisdark) reported
@AskNationwide As someone who is disabled and unable to work, however in receipt of a guaranteed for life monthly payment from the Scottish Infected Blood Support Scheme, would you accept these payments for a mortgage?
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MrsT
(@Chelltune) reported
@AskNationwide Brilliant, I look forward to hearing from you. The smell was awful, sounds like many birds have died up there.
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Gethen
(@MadNuttyTwig) reported
Dear @AskNationwide, please don't change any of my settings without asking. I don't want to have to go through the palaver of your online service just to check my balance because you don't want to pay for a text message. Thank you.