Nationwide status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (28%)
• Website (26%)
• Mobile App (26%)
• Transactions (13%)
• Transfer (6%)
• Withdrawals (1%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Greenock, Aldershot, Letchworth Garden City, Stafford, Manchester, Liverpool, City of London, London, Southampton, Colchester, Nuneaton, Reading, Hackney, Milton Keynes, and Great Dunmow.

City	Problem Type	Report Time
Greenock	Login	1 hour ago
Aldershot	Mobile App	5 hours ago
Letchworth Garden City	Transactions	20 hours ago
Stafford	Transfer	23 hours ago
Manchester	Mobile App	1 day ago
Liverpool	Website	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  RichieDabbs (@rdaborn) reported 44 seconds ago

  @AskNationwide I don't usually say this sort of thing but I logged into my online bank and the layout and format change of one of the most ghastly awful changes I have seen of this type. The old layout was clear, detailed and had everything to hand. The new one.

• 
  Katherine Stead ❤️🌈 💙 (@katherine_stead) reported 7 minutes ago

  @AskNationwide Hi, what is the issue with making payments to someone? Thanks

• 
  KatStone (@stone_kat1123) reported 8 minutes ago

  @DebiEvansMatron @AskNationwide shocking we moved to Nationwide due to a load of **** at HSBC If we encounter any issues we will move again Where do you recommend?

• 
  Susan Jarvis (@AttonSusan) reported 9 minutes ago

  @AskNationwide Is this a continuation of the technical issues being experienced all over the long Easter weekend? I have several accounts with Nationwide and have never been cancelled due to "the results of [your] final checks"! (Whatever they are...)

• 
  🌬️Yaga💨💨💨 (@Yaga_42o) reported 10 minutes ago

  today I had to contact @AskNationwide because one of my kid trust fund account went missing from my banking app. Turns out the address was incorrect. No letter to tell me there’s an issue, just removed the account. Only removed one account even though both have the same issue.

• 
  cni (@Claire11152715) reported 11 minutes ago

  @AskNationwide @wooshy90 It’s down look at all the reports !

• 
  Ziad Roving-Reporter (@ZiRovinReporter) reported 14 minutes ago

  @AskNationwide A huge congratulations to Nationwide for not looking after the interests of their members. If someone in that building society really cared about my on-going issue then it would have been resolved immediately. You people are pathetic! 😤 #AskNationwide #Nationwide

• 
  A S Rees (@reessandm) reported 17 minutes ago

  @AskNationwide Can't request pin reminder to access card reader

• 
  . (@RMcG1991) reported 18 minutes ago

  @AskNationwide New Customer opened account last week, can't set up a Payee because "you can't verify me" despite me having a card reader Now logged in today amd all my pending transactions are showing as pending and completed leaving me with over £300 missing. Whats going on? Terrible start

• 
  Red (@JustcallmeRed9) reported 18 minutes ago

  @AskNationwide Hi, my text service isn't working. I have checked the settings and they are 'on' but haven't received any messages via text since last Tuesday.

• 
  Karen (@mooramana) reported 20 minutes ago

  @GuruGryff @AskNationwide First Direct! Been with them since inception. Never had a problem always available always helpful

• 
  Paul Wright (@PW1964) reported 21 minutes ago

  @AskNationwide Is there a problem with payments? Had repeated failures in transferring money to a external saving account that I use regularly.

• 
  Sarah Bond 💙 🌻🧡 (@SheLovesTweets) reported 23 minutes ago

  @AskNationwide Thanks but it’s OK. I think I entered the wrong customer number so it worked today. I have a second number labelled ’reg’. Any idea what that would be?

• 
  Barry O'Neill (@BCJONeill) reported 25 minutes ago

  @AskNationwide Maybe you could just pass it on for me in true customer focused tradition Nathan?

• 
  Literate Cynic (@LiterateCynic) reported 25 minutes ago

  @AskNationwide Dreadful new website. Looks like it was designed for people who write with crayons!

• 
  🌍🌳🐟🙉Ady🤔 (@AdyG28) reported 28 minutes ago

  @AskNationwide I opened a triple access ISA last October which started at 4%, now it's been reduced to 3.3%. Meanwhile in the app you're offering new triple access ISA deals at 4%. Why have you reduced my current one, while offering new deals at the higher rate mine started at?

• 
  Barney Scarisbrick (@B_DoesThingsYT) reported 30 minutes ago

  @AskNationwide Hi, I'm trying to login to online banking, but every time it keeps saying you're experiencing technical problems. I'm using to correct online banking number and date of birth. And what I need can't be done via the app. When will online banking be back up? Thanks

• 
  name pending (@wozeruk) reported 34 minutes ago

  @AskNationwide I need some information my account was shut down due to somebody recalling the transaction the person in question was committing the fraud, not me and now I need to complain to the FOS but 1st I have to complain to the bank. I would like to start this process

• 
  Bobby Zelmut (@cockwomblefree) reported 35 minutes ago

  @AskNationwide my online banking app is not working. I have restarted phone and checked for updates. Is your service down?

• 
  CPB199 (@Christo31623961) reported 44 minutes ago

  @AskNationwide so im overseas and I've list my credit card. My app is is on another phone. Tried to call to cancel the card - appears your not working. So what shoukd i do?

• 
  cni (@Claire11152715) reported 47 minutes ago

  @AskNationwide hi app is down when will this be fixed please ?

• 
  Robstar 🚀 (@roballport) reported 51 minutes ago

  @AskNationwide Your mobile app is great, your in branch customer service is spectacular. Your internet banking site however is awful, looking like it's from the early 2000's. Logging on to internet banking feels like I'm dealing with a different company🫤

• 
  mind your own business (@Ankit20035) reported 51 minutes ago

  @AskNationwide lost a customer for good now will move all business to Halifax since you continue to discriminate customers

• 
  krupal (@krupalb) reported 52 minutes ago

  Very concerned by @AskNationwide handling of my account. Very disappointed with Nationwide. A payment was blocked, no clear reason was given, and my online access was restricted. Because my phone is also locked due to a work-profile issue, I’m left unable to access my banking...

• 
  Bish_AvFc (@AvFc_0973) reported 53 minutes ago

  Genuinely never had a banking app as **** as @AskNationwide does it ever work?

• 
  Mark Sowton (@SowtonMark) reported 54 minutes ago

  @AskNationwide A week ago my card was stopped in branch due to me spotting fraudulent activities. Still awaiting my new card, and email or a text. Very poor service, but I am use to this from Nationwide.

• 
  Not 𝕏, but ✴.·´¯·.·★ 🎀𝓧𝓲𝓽𝓽𝓮𝓻🎀 ★·.·¯´·.✴ (@TTS68638089) reported 55 minutes ago

  @AskNationwide I can log in now on desktop. I assume the maintenance-type work started early, but only one other person said that they had the same issue. I don't know.

• 
  Claire McClean (@Claire__McClean) reported 56 minutes ago

  @AskNationwide I have called your customer service line and have been told that there is no way for me to be sent or be told what my long number on my card is. Is that correct? In which case if you need a refund onto a card you don't have you have no way of getting the refund.

• 
  emma-kvs (@emma64979643) reported 57 minutes ago

  @AskNationwide all afternoon to try and pay a bill, branch won’t/can’t help. The chat facility has repeatedly asked me the same questions for hours and I’m no further forward. At this point I can only describe the service as beyond dire #poorservice

• 
  MH (@MhMyxacc444) reported 57 minutes ago

  Started chat with @AskNationwide about missing card at 11.53. Still on it still not dealt with 🤡 as a new customer I’m having regrets. But they also won’t close it. Avoid them