Nationwide status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (43%)
• Website (29%)
• Mobile App (19%)
• Transactions (7%)
• Transfer (3%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Harringay, London, Northampton, Croydon, Telford, Tavistock, Basildon, Orpington, Dorking, Mitcham, Derby, Derry, Nottingham, St Helens, and Glasgow.

City	Problem Type	Report Time
Harringay	Login	6 days ago
London	Mobile App	8 days ago
Northampton	Transactions	9 days ago
London	Mobile App	24 days ago
Croydon	Login	25 days ago
Telford	Website	27 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Linda Kane (@DustyRhodes61) reported 3 minutes ago

  @AskNationwide @jon_d_scott Both my internet banking and app are down

• 
  Mandy Sheridan (@MrsSherrec) reported 4 minutes ago

  @AskNationwide why at least once a month does my mortgage disappear from my app and the only way to fix it is by uninstalling and reinstalling the app. Its getting very annoying

• 
  Jonathan Scott (@jon_d_scott) reported 8 minutes ago

  @AskNationwide - been trying to login to the app but keep getting logged out and asked to restart it. Been like this a while now

• 
  Suzanne Appleby (@suze_appleby) reported 9 minutes ago

  @AskNationwide called your credit card fraud line at your request, when it tries to put me through to someone it tells me it’s closed and tells me to call the number I’ve just called. Which according to your website is 24/7. Not very reassuring, what do I do now?

• 
  Dáireo (@Alpha2007D) reported 9 minutes ago

  Defo time to move accounts from @firstdirect to @AskNationwide. Went to my local post office—issue with their machine. Then local HSBC doesn’t accept cash & pointed to a branch in Reading! 🙄 Nationwide actually invested in a branch here. Tell me why I should stay, FD? 🛑👇

• 
  Agent_M (@TheColonel_83) reported 10 minutes ago

  @AskNationwide my account is showing ‘unable to load’ but the service status is saying everything is fine? Can you advise what could be the problem? Thanks 🙏

• 
  Rita B🍀🇺🇸🇬🇧 (@RitaBFranc) reported 12 minutes ago

  @StandWCrypto_UK All UK crypto holders should debank their banks & building societies. @AskNationwide are terrible. Apart from their crypto hate, they also have ridiculous restrictions on moving your money to & from your account.

• 
  Rhys Foran (@rhysforan) reported 12 minutes ago

  @AskNationwide I can’t get access to my mortgage statement. Your app and website deny knowledge of me, yet you take a grand a month out of my bank account… please can someone help

• 
  Septic Skeptic Fella Русский мир иди на хуй! (@dunfishin4) reported 13 minutes ago

  @AskNationwide Infuriatingly, this was the same automated service that I had called previously and told me to use the app to dispute the payment. Talk about going round in circles 🤬. Meanwhile an insurance company has taken £100s from my account

• 
  Mark Wilson #NAFOfellas 🇬🇧 🇺🇦 (@MarkWil66911411) reported 14 minutes ago

  @AskNationwide Yes I got it in the end but unfortunately seem to be having the same problem again this evening

• 
  Marbles (@MarblesRadio) reported 15 minutes ago

  @AskNationwide I have found an unsigned Debit Card on the pavement - Not sure what you'd like me to do with it - can't find a way to speak to a real person on your website - AI only interested if an existing customer

• 
  Southbourne 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿🇫🇷 (@Southbourne101) reported 15 minutes ago

  @MichaelFra89678 @AskNationwide Just have a look on the website about qualifying current accounts. Honestly the hoops you have to jump through just to get £100.

• 
  pecunious (@Pecunious365) reported 20 minutes ago

  @AskNationwide why oh why oh why can we still not pay in cheques on the Nationwide Banking App. It’s literally a basic feature of banking. @MartinSLewis you really need to help the consumer with this one - it effects 24 million people!

• 
  Chelle (@ChelleChipato) reported 24 minutes ago

  It makes no sense why your service at @AskNationwide Bilston branch was to stop him from opening an account even with the right credentials. I am glad that he didn’t just walk away and in fact when this was raised at the main branch they were shocked with the treatment he got!

• 
  James Eglinton (@RealEggy2023) reported 24 minutes ago

  @MichaelFra89678 @AskNationwide Why would they reward someone who just has an account and pays no money in? You are not a good customer for them. Otherwise the whole country would open one to get the free £100.

• 
  glosuk68 (@glosuk68) reported 27 minutes ago

  @santanderuk Not only have you not opened your Leighton Buzzard branch today (and next weekend), your one outside cash machine is down. Thankfully the @AskNationwide is open and their machines are working.

• 
  kathleen reid (@independencekat) reported 30 minutes ago

  @MattyCanPic @AskNationwide Im having a very similar problem , also funds not transferring from savings account.

• 
  BigFatLion (@BigFatLion) reported 31 minutes ago

  @AskNationwide @arthurliverpool Shame your New Look website is so awful.

• 
  Mary (@maryphillips22) reported 32 minutes ago

  @AskNationwide It is still happening, I can’t log in

• 
  Matt Leslie (@mattleslie74) reported 35 minutes ago

  @AskNationwide The app issue has been ongoing for the last fortnight. I've restarted my device, I've uninstalled and reinstalled the app, but it is glitches aplenty when verifying a payment I've made to a third party.

• 
  D (@BFJD32) reported 41 minutes ago

  Is there a problem with standing orders as there should have been some leave my account today but nothing has @AskNationwide

• 
  David Ellis (@DavidElliss4nw) reported 42 minutes ago

  @AskNationwide @steph_wass Your Internet banking app is not working

• 
  Hello Purgatory (@HelloPurgatory) reported 43 minutes ago

  Hey why can't I filter transactions from a specific payee on your online banking in the search function? Your banking upgrades are now a hindrance to my accounting PLEASE FIX THIS ASAP! @AskNationwide

• 
  Thom (@ThomasAllison5) reported 45 minutes ago

  @AskNationwide my banking app is down, is this a wider uk issue?

• 
  Miguel Santos (@migsantox) reported 45 minutes ago

  @billyrjnaismith @AskNationwide actual humans in physical buildings solving account issues is wild. i usually just spend my time screaming at discord mods

• 
  Rob Slade (@Rjs4Rob) reported 51 minutes ago

  @AskNationwide My card reader is not working properly it keeps going blank part way through a transaction. How do I get a replacement ?

• 
  〽️ike 〽️cNabb (tick here) (@mcnabbm1) reported 51 minutes ago

  @AskNationwide are push notifications and text message services down on the app… not had any recently

• 
  Alex Birch (@alexbirch1992) reported 57 minutes ago

  @AskNationwide @steph_wass Can confirm there is an issue - no pending payments from today and problems getting into the app

• 
  Mr Ransley (@Yellowtillidie) reported 59 minutes ago

  @AskNationwide You got this issue again today?

• 
  ESC Matt UK 🇬🇧 (@ESCMattUK) reported 1 hour ago

  @AskNationwide I’ve been trying to move my money from my current account to my savings account for several days but the app keeps refusing to allow me to do it. Please help