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Nationwide

Nationwide status: access issues and outage reports

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Full Outage Map

Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  • 48% Login (48%)
  • 21% Mobile App (21%)
  • 19% Website (19%)
  • 9% Transactions (9%)
  • 3% Transfer (3%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Luton, City of London, Rochdale, Colchester, Peterborough, City of Westminster, Poole, Ashford, Great Malvern, Farnborough, Ballyclare, Leeds, Hackney, Darlington, and Southampton.

CityProblem TypeReport Time
Luton Transfer 5 hours ago
City of London Website 1 day ago
Rochdale Transactions 2 days ago
Colchester Login 4 days ago
Peterborough Login 4 days ago
City of Westminster Website 4 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • ItsOnlyStubbsy
    Firetrapdiva (@ItsOnlyStubbsy) reported

    @AskNationwide That'd be great if you didn't delete people's accounts from the app & tell them to go in branch if they want money, but they're housebound & calling up gets you passed from department to department with no actual solution. We'll be moving banks as soon as this issue is resolved

  • thePompeyPope
    the pompey pope (@thePompeyPope) reported

    @AskNationwide 35 mins into a web chat.Nothing so far except the answer to someone else's query. 27 mins into phone queue . Have some questions to be answered before I can start application for joint account. Perhaps I'll go elsewhere. Terrible service

  • cmdfreeman
    Christopher Freeman (@cmdfreeman) reported

    @AskNationwide Would love to but your app is down. I’m in the midst of a switch and already regretting it. You’re not a serious bank.

  • RealEggy2023
    James Eglinton (@RealEggy2023) reported

    @MichaelFra89678 @AskNationwide Why would they reward someone who just has an account and pays no money in? You are not a good customer for them. Otherwise the whole country would open one to get the free £100.

  • NickClitheroe
    Nick Clitheroe (@NickClitheroe) reported

    Hey @AskNationwide, your AI bot for customer service phone calls is dreadful. Get rid of it and just let us ring straight through to a human being please!

  • Hengist123
    Don Calogero (@Hengist123) reported

    @MichaelFra89678 @AskNationwide A lot of people took out £100 savings in every building society in the age of carpetbaggers trying to close them down, in the hope of a huge windfall.

  • lisas0504
    Lisa Schwartz (@lisas0504) reported

    @AskNationwide please can you help. I have a flex regular saver that finished 4th July. I have deposited up to June. Can I put one more on 1st July or have I reached the end. Thanks

  • Pecunious365
    pecunious (@Pecunious365) reported

    @AskNationwide why oh why oh why can we still not pay in cheques on the Nationwide Banking App. It’s literally a basic feature of banking. @MartinSLewis you really need to help the consumer with this one - it effects 24 million people!

  • TerminallyChimp
    John Rogers (@TerminallyChimp) reported

    @AskNationwide I can’t amend any standing orders, hasn’t been working for days. Just errors, “something has gone wrong”. I can amend, change or add any standing orders. Pretty basic stuff, frustrating.

  • garytweeter
    Gary (@garytweeter) reported

    @AskNationwide @terryzimbo Customer for 23 years with mortgage and 2 X savings accounts, won't get a thing. Fairer share my arse.

  • cmdfreeman
    Christopher Freeman (@cmdfreeman) reported

    @AskNationwide Now the banking app is down. You need to come clean with people. This is totally unacceptable.

  • DonnachadhMc
    Donnachadh McCarthy (@DonnachadhMc) reported

    Bugger. Here we go again. Why are even @AskNationwide screwing their existing home insurance customers? Just got told I have a FORTY % increase in my premium for next year!! The @CooperativeBank did the same to me when I was a long time customer.

  • MrsSherrec
    Mandy Sheridan (@MrsSherrec) reported

    @AskNationwide why at least once a month does my mortgage disappear from my app and the only way to fix it is by uninstalling and reinstalling the app. Its getting very annoying

  • Missamypacey_93
    Amy Marie 🤍🖤 (@Missamypacey_93) reported

    @AskNationwide is they a problem with transfers. Sent money to somebody and they not recieved it

  • thePompeyPope
    the pompey pope (@thePompeyPope) reported

    @AskNationwide What's the point? It won't change anything. It would have been quicker to drive to my local branch where I could speak to someone face to face. Nationwide customer service was good years ago. Do I want to open an account with a bank that is so difficult to contact? You guess.....

  • plattrophy141
    Platinum Trophy 141 (@plattrophy141) reported

    @AskNationwide Hello, I ordered a credit card over 10 working days ago and I still haven’t received it. I start a new job on Monday which I need the card for to pay for travelling but now I won’t be able to get there because of your inadequate service. Trashy Bank

  • tinamay1977
    Tina Raistrick (@tinamay1977) reported

    @AskNationwide They cant be ,down detector are reporting issues. Ive done the above.

  • lizreason
    Liz Reason (@lizreason) reported

    @AskNationwide I received an email about voting but it was empty. I would like it sent again successfully. I also want to know that I can vote for the customer representative

  • Bazzinho9
    Barry McCann (@Bazzinho9) reported

    wonder if there's some @AskNationwide employee who has stumbled through my account wondering wtf I'm at half the time

  • AshDavidsonUK
    Ash Davidson (@AshDavidsonUK) reported

    @financefraz @AskNationwide Yeah was a shame, turned out that if your rejected at any point it’s on system for all applications. The first one got rejected due to a format issue with one of the inputs 🙄

  • BFJD32
    D (@BFJD32) reported

    Is there a problem with standing orders as there should have been some leave my account today but nothing has @AskNationwide

  • joshysaysstuff
    JT ☄️ (@joshysaysstuff) reported

    Hi @AskNationwide I’ve been on the phone for over half an hour on two separate occasions today and not been able to get through to speak to somebody about an URGENT charge coming out of my bank that I need to contest? Please can anybody help???

  • independencekat
    kathleen reid (@independencekat) reported

    @distracted20508 @AskNationwide Its a bloody nightmare and it always says services are working normally.xx

  • misssamc
    Sam C (@misssamc) reported

    @AskNationwide any known issue around one time codes not being received? 🫠

  • Plsdoright
    JCB (@Plsdoright) reported

    @AskNationwide Struggling to contact Nationwide about customer service issues. Prepared lengthy email of appalling customer service from Aviva, insurance partner….but Nationwide don’t accept emails! Tried their chat…a wasted hour!

  • shellbills
    Michelle Bills (@shellbills) reported

    @AskNationwide why is it when my card payments go through drop onto my statement then stay in pending caused my account to go into a minus to be told by an advisor nothing we can do have been advise it are aware of this issue was told 24 hours ago it would be fixed within 3 hour

  • uniiqverse
    𝐮𝐧𝕩𝐪. (@uniiqverse) reported

    @santanderuk Issue is why are you not giving away money like your mate @AskNationwide

  • Smooth2014
    Lee Morley (@Smooth2014) reported

    @AskNationwide is Your customer service open 2day

  • LucasTerzino
    Luke Terzino 🪐 (@LucasTerzino) reported

    @AskNationwide @GarethSamuel8 That’s a shame, I’ve been a flex plus customer for years, would have been a nice touch.

  • garabaldired
    Shaun Toole (@garabaldired) reported

    @AskNationwide are there issues with being able to make payments right now. I've tried twice and it says "There has been a problem"