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Nationwide

Nationwide status: access issues and outage reports

Problems detected

Users are reporting problems related to: login, website and mobile app.

Full Outage Map

Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

May 1: Problems at Nationwide

Nationwide is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  • 27% Login (27%)
  • 26% Website (26%)
  • 25% Mobile App (25%)
  • 14% Transactions (14%)
  • 6% Transfer (6%)
  • 1% Withdrawals (1%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Ipswich, London, Leicester, Southend-on-Sea, Leeds, Brighton, Wandsworth, Woodford Green, Birkenhead, Woking, Ambleside, Twickenham, Livingston, Milton Keynes, and Northampton.

CityProblem TypeReport Time
Ipswich Transactions 40 minutes ago
London Website 44 minutes ago
Leicester Transactions 47 minutes ago
Southend-on-Sea Mobile App 1 hour ago
Leeds Login 2 hours ago
Brighton Website 2 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • LW89pics
    @LW89Pics (@LW89pics) reported

    Well done @AskNationwide for having a terrible online banking system that's stopping me from sorting out my finances. Whoever designs these things are sadistic.

  • CPFCmollett
    Chris Mollett (@CPFCmollett) reported

    @AskNationwide I have recently started getting statements for an ISA account however I was under the impression that I closed down all accounts with yourselves a long time ago. Your AI assistant is asking me to log in to online banking to receive help but I don’t have it to do so

  • Iloveholly
    Gemma Corfield (@Iloveholly) reported

    @AskNationwide Thank you for your help, I accidentally put the wrong pass number. I got in to my bank account

  • GreyBlackstone
    Grey Blackstone (@GreyBlackstone) reported

    @AskNationwide any plans to change the online banking format again? The new one is awful, I hate that it’s missing a running total, and when I switch back to the old version it’s now horribly formatted and I have to swipe around to see the full details.

  • LindfordHedgies
    Kaz (@LindfordHedgies) reported

    @AskNationwide this means that my husband will not even be able to afford the petrol to get to his new job. He will be getting paid in his new job we also have UC payments due at end of March and at end of April and you are choosing to make life impossible - why?

  • wileast
    will east (@wileast) reported

    @AskNationwide I made two payments a couple of days ago which have come out of my account but haven't arrived at the payees account. Is there a known payment issue or is there a number I can call to check?

  • perriepunchline
    sharlea’s ego told her to. (@perriepunchline) reported

    @AskNationwide Hi, I’m trying to make a BACS payment to someone new and it keeps saying there’s a technical problem.

  • Dmw84
    Big D 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇦🇺🇪🇺🏴‍☠️ (@Dmw84) reported

    @AskNationwide why am I now being prompted to use my card to transfer from my nationwide account to another of my accounts ive sent money to for years, with no issue? It doesn't make sense, and is incredibly frustrating.

  • Ankit20035
    mind your own business (@Ankit20035) reported

    @AskNationwide lost a customer for good now will move all business to Halifax since you continue to discriminate customers

  • bindon
    #Dalekphobia a.k.a. #anti_Dalek_hatred tsar (@bindon) reported

    @AskNationwide The "new look" on the customer web portal is atrocious. You must create an option to keep the previous format permanently! I would switch banks, but I've been a customer for 40 years. Hopefully you will get over whatever it is ur design team are going thru & go back to how it was

  • JoyBrooks99
    Joy Brooks (@JoyBrooks99) reported

    @AskNationwide Will someone please answer post or the phone or call back. Every avenue to communicate with customers service is blocked. Call backs don't register as an incoming call so these are missed and you have to go through the whole rigmarole again.

  • spinneywoods
    Darren Woods (@spinneywoods) reported

    @AskNationwide must say very unhelpful with a concern about my account not good customer service

  • JaxquesRiviera
    JaxquesRiviera (@JaxquesRiviera) reported

    @AskNationwide @Hmadtmts Could you dm me too as I have the same issue when trying to call about about an MSB1 error preventing me making payment on the nationwide app

  • SowtonMark
    Mark Sowton (@SowtonMark) reported

    @AskNationwide A week ago my card was stopped in branch due to me spotting fraudulent activities. Still awaiting my new card, and email or a text. Very poor service, but I am use to this from Nationwide.

  • photo_cj
    CJ © 📷 (@photo_cj) reported

    @AskNationwide No, it's okay. Decision made as there is also reduced branch access to consider. If you don’t already have digital access, then you are basically stuffed! After 30years loyalty, we are too old to get all technical with new phones & expensive hardware along with broadband etc

  • Rebel444120668
    Rebel444 (@Rebel444120668) reported

    @DebiEvansMatron @AskNationwide Bad, Ask you why you are withdrawing your own money, for years, and not just Nationwide. Then they don`t want you to have a lot of cash at home. All of them are a problem.

  • JJones87684337
    J Jones (@JJones87684337) reported

    @AskNationwide Your banking app is not working properly. People cannot log in.

  • vandal_groove
    Groove Vandal (@vandal_groove) reported

    @AskNationwide I can't log in using the app on Android for some reason? I can do it on my tablet fine but my phone literally only let's me tap in the first number and refuses to advance to the other two sections? Tried reinstalling, turning off phone. Any help appreciated.

  • Vampfree1110228
    Vampfree1 (@Vampfree1110228) reported

    @DebiEvansMatron @AskNationwide What sort of problem? I'm with them and have been my whole life. And ok although I don't like them merging with virgin. I've not had an issue.

  • AvFc_0973
    Bish_AvFc (@AvFc_0973) reported

    Genuinely never had a banking app as **** as @AskNationwide does it ever work?

  • TheOldDear
    Vivian Brickell (@TheOldDear) reported

    @AskNationwide My state pension has not been paid in. I can’t take it up with the DWP until you confirm it’s not a nationwide problem. I can’t get to find out if it is. Sadiq blew me off with a ‘will be credited’ but no idea when - no one available to talk

  • ivor_park_fin
    Ivor Harper (@ivor_park_fin) reported

    @AskNationwide Here's a thing I learned today. Although you do offer interest only mortgages, if you have an existing customer who's on a repayment mortgage with you, you absolutely willl not permit them to switch TO an interest only arrangement. All of which leads me to ask:

  • Barbarasreps
    Barbara Rogers (@Barbarasreps) reported

    @AskNationwide Did you have a problem on Friday making payments or posting payments to accounts?

  • twmorgan11
    Tom Morgan (@twmorgan11) reported

    @AskNationwide No problem I'm sorted speaking to your agent now – but you should have a look at that in your app UX, as it's completely bonkers to ask a user to insert the lost card to replace their lost card

  • EsthAji
    wendy darlin (@EsthAji) reported

    @AskNationwide Can someone help on Sundays?

  • johntarrant16
    john tarrant (@johntarrant16) reported

    @AskNationwide Why will no one speak to me. You online banking is not working and no one in Nationwide cares.

  • GillianPerris
    Gillian Perris (@GillianPerris) reported

    @AskNationwide I've been on hold on the phone for an hour and on hold with a chat bot for 30 mins who then cut me off and still no answer to my question. Poor customer services. Any ideas how I can speak to a real person to answer my simple question?

  • Christo31623961
    CPB199 (@Christo31623961) reported

    @AskNationwide so im overseas and I've list my credit card. My app is is on another phone. Tried to call to cancel the card - appears your not working. So what shoukd i do?

  • Pragjag
    Sarcastic Fringehead (@Pragjag) reported

    Is @AskNationwide having a bit of a nightmare? Last night I couldn’t make an online banking payment (it went through OK this morning) and now a ticketing site can’t contact them.

  • Pragjag
    Sarcastic Fringehead (@Pragjag) reported

    Is @AskNationwide having a bit of a nightmare? Last night I couldn’t make an online banking payment (it went through OK this morning) and now a ticketing site can’t contact them.