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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (37%)
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Website (20%)
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Login (20%)
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Transactions (14%)
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Transfer (6%)
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Withdrawals (3%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Norwich, London, Islington, City of London, Woodford Green, Newark on Trent, Southampton, Leigh, Neath, Plymouth, Manchester, Leeds, Oxford, Hinckley and Reading.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Transfer | |
| London |
Website | |
| Islington |
Mobile App | |
| City of London |
Login | |
| Woodford Green |
Transactions | |
| Newark on Trent |
Transactions |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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David Houston
(@hoostie101) reported
@AskNationwide I am sick of this. I’ve done the chat, been advised to call your help line and am now in a 30 min queue. Really bad customer experience. I simply want to amend my switch application with a different current account! Can this not be done with you? Can I visit a branch to sort?
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Chris Dore 🌍🌎🌏
(@bcleeve) reported
@AskNationwide Now into 15mins for second "hold"! Not a happy customer particularly as its not a matter I can deal with through the App/website or, probably, in Branch.
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Bryde
(@bryde09) reported
@AskNationwide There’s 15 pdfs including terms and conditions for flex account, fees, overdraft fees, switch service etc
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Bryde
(@bryde09) reported
@AskNationwide I tried to switch to your current account and got an error half way through can anyone tell me if my application went through please
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Hola
(@cjw_84) reported
@chase_uk with all your problems today a lot of people have been negatively impacted. When a similar issue happened with @AskNationwide compensation was given for the inconvenience caused.
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Jim Stallard
(@JNStwitr) reported
@AskNationwide After I told them my Mum was dead they canceled all access to the account - standard practice. Showing the Death Certificate was supposed to start the process of sending me forms to transfer account. That was 3 weeks ago.
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Looby Lou 🚘 ⚡ 🕰 ⬅ 👫
(@louiseyoung24) reported
@AskNationwide Hi, no, the only other transaction that day was the tradesman using a handheld machine. I did notice another customer tried to use contactless but was prompted to enter pin number. His worked though. Maybe it was down to Tesco's machine?!
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Mera Bharat Mahaan
(@sap6370) reported
@AskNationwide Hi, Our Mortgage is expiring. Despite continuous call to bank, no response on certain open points. The property is chain is set to collapse Will anyone help ????!!! It is SOS
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Tim
(@Dangerous180) reported
@AskNationwide my chip isn't working on my debit card. Can I order a replacement?
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Simon Taylor
(@simonjjtaylor) reported
@AskNationwide So I'm logged in already, but now need to register & log in separately to 4 different mortgage accounts to amend rather than just sending you a message from my account telling you what I nees. Appreciate you didn't design this but it's really crap
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SusanT 💚🇵🇸
(@suetthemam) reported
@AskNationwide A Shark vacuum cleaner that I got for a 'bite their hand off' price from the Shark website. Always shop around, cos we have to. #EnoughIsEnough
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Paul Harman
(@pauliharman) reported
Sad to report that @AskNationwide join the ranks of companies with poor consideration for #accessability. Every question I have asked via the web chat function is met with a "please call customer services on 0xxxxxxx" response. If I wanted to do that, I would have started there.
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cboxer23
(@bossmancharlie) reported
@AskNationwide I got put on hold for 30 mins then your staff member told me they would call back in 5 mins and hung up, I got no follow up call the the live chat won’t connect this is disgraceful customer service
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cboxer23
(@bossmancharlie) reported
@AskNationwide I got put on hold for 30 mins then your staff member told me they would call back in 5 mins and hung up, I got no follow up call the the live chat won’t connect this is disgraceful customer service
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Alex Frew
(@AlexFrew1988) reported
@AskNationwide Also do I get anything for switching accounts, as it wasn't clear to me on website when making application? Thanks
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faith
(@faithsempire) reported
@AskNationwide It just says Error: Your memorable date can't be the same as your date of birth, or your passnumber, and needs to be in the format DDMMYYYY.
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Mera Bharat Mahaan
(@sap6370) reported
@AskNationwide Hi, Our Mortgage is expiring. Despite continuous call to bank, no response on certain open points. The property is chain is set to collapse Will anyone help ????!!! It is SOS !!!!!!!!!!!!
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Sue Walls
(@itsmeeeXD) reported
@AskNationwide hi I need to get my name and address to display on my bank statement when I log in online to claim a refund, can you tell me how to do this please?
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Mera Bharat Mahaan
(@sap6370) reported
@AskNationwide Please provide - contact details of Business Development Manager of Mortgage. I have an issue regarding escalation
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JohnB
(@JohnBloor8) reported
@AskNationwide You have avoided my question about new customers getting a better rate from day one. The Loyalty Saver account which we have does not appear on this list. Has it been withdrawn? If it has, why were we not told? We obviously want the best instant access rate.
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Tone
(@K24A) reported
@AskNationwide How do I find the sort code of my maturing ISA. The website gives me 4digits/9digits which is not want I require. I have now been on the phone for 10 minutes when the waiting time was indicated as 4 minutes.
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Catherine O'Donnell
(@Catheri02068701) reported
Day 47 of Nationwide blocking access to funds for my vunerable friend in crisis from - her own money I might add..and no ..I will not DM again.. shame on you @AskNationwide @Moneybox
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Uncle_albert
(@Uncleal62480899) reported
@AskNationwide hi, opened a flexdirect and saver account today. The former hasn't appeared on my online banking but the latter has. Please help.
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Steve Hill 🏴🇪🇺
(@NexusUKOrg) reported
@MartinSLewis Nope, would never touch @AskNationwide again after their repeated screwups left me unable to access my savings and almost caused my house purchase to fall through. Their response: as compensation we'll not charge you for the things we failed to do.
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Helen 🏴
(@aomaakutu) reported
@AskNationwide Hi - some of your interest rates on savings accounts have gone up recently but my Help to Buy ISA is still at 1.75%. Are there any upcoming plans to raise the rates for these as well?
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Espresso Fan Boy
(@EspressoFanBoy) reported
@AskNationwide Please help; trying countless times to open account and getting this at the end "We’re really sorry, something went wrong. We couldn’t continue with your application as there was a technical issue. Please try again."
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Coops
(@hangingwithmr) reported
@AskNationwide Good evening. I need to change my mobile number you have on record to be able to access online banking, one time code is being sent to an old number. Could you point me in the right direction. Thanks.
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Stephen Rafferty
(@srafferty73) reported
@AskNationwide What's the process re Switching to you from a bank that's not listed on the CASS website? For example, Chase UK?
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Daan Smit
(@dsmit1312) reported
@AskNationwide I have a problem with the NW Android App. When I'm setting up a new payee (Pay or move money) it asks for card-reader verification before paying the the first payment - OK. But the App asks me to choose from a drop-down list of debit cards that includes an expired one!
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Hazel Walker
(@HazelWalkerxx) reported
from
Leicestershire, England
@AskNationwide Tesco took money for a delivery yesterday that didn't turn up they have issued a refund but says it takes 3 to 5 working days it was for essential food I need refund urgently