Is Nationwide down?
Problems detected
Users are reporting problems related to: login, mobile app and website.
Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 22: Problems at Nationwide
Nationwide is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Login (32%)
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Mobile App (28%)
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Website (27%)
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Transactions (10%)
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Transfer (2%)
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Withdrawals (1%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Liverpool, Glasgow, Redditch, Crawley, Sutton in Ashfield, Luton, Derby, Worcester Park, London, Poplar, Boston, Wallasey, Torquay, Waltham Forest and Scunthorpe.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Mobile App | |
| Glasgow |
Website | |
| Redditch |
Mobile App | |
| Crawley |
Mobile App | |
| Sutton in Ashfield |
Mobile App | |
| Luton |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Captain Chaos 🇺🇦
(@CaptainChaos5) reported
from
Andover, England
Just seen an ad for @AskNationwide promoting their Scamcheckker service. I think the public have worked out the scam.
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Kermy the flogged🇵🇸
(@TheFlogged) reported
@AskNationwide Have you tried using your services? I’m trying to find out why a payment has been made twice, app crashes, phone is impossible and website too much ? I’ve had trouble with the co-op before. Automated services do not deal with customer’s complaints
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Rob Hill
(@robvanriot) reported
Anyone else having problem with the Nationwide app or online banking this morning? Sort codes and account numbers visible but balances not available/not loading? @AskNationwide your service says it's running normally?
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foolhandy 💛
(@foolhandy) reported
@ryandunne1999 @AskNationwide I've not had a chance to phone customer service but everything other than that web link and Charlotte suggests that they're is no transaction notification functionality.
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Emma Dougan
(@emma_dougan) reported
@AskNationwide @awkward_ms_n Not working for me either - won’t even log in past Face ID
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Ghost of Goose
(@ghostofgoose5) reported
from
Salisbury, England
Brilliant customer service from @AskNationwide in Sailsbury this morning. I would suggest the very rude staff from the Henley on Thames branch & the useless unhelpful lot from the Bletchley branch are sent here for further training.
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Christina Fraser
(@Chrissie_Fraser) reported
@AskNationwide That’s all well and good but I can’t access the app to use the chatbot and I can’t seem to log in online either.
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Vanessa
(@vanessaldoyle) reported
@AskNationwide hi, you sent me a new bank card as my previous expires this month. The new one doesn’t work at all and the card which expires 09/25 only works sometimes and so all my automatic payments are being declined and I can’t pay for some things. Can you help?
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Empress
(@Biggirlempress) reported
@AskNationwide maybe consider hiring human beings as a first service on the customer care line???
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Ron Winn
(@RonsRant) reported
@AskNationwide Visited your branch in Orpington today & again received the finest of customer service. This time to enter a new in branch savings account. That's it for this year.
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Orgpsych
(@DOUGMacKie2) reported
@AskNationwide Have you every tried to use nationwide chat service? They take an hour to respond and when you don't reply within 10mins they v lose the case. Useless
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Helen Brady Keenan
(@hbkeenan) reported
@AskNationwide please STOP telling me you have called me twice and sent a text message, left a voicemail. NO-ONE has called. There is NO voicemail and NO text. Please stop lying and resolve the complaint fgs. Your customer service is non existent.
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Lmichjo
(@lmichjo) reported
@AskNationwide just spent all afternoon on phone trying to find out about my ISA maturing and eventually put on hold by Libby for over 15 mins!! Now cut off! Very poor service
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Helen Brady Keenan
(@hbkeenan) reported
@AskNationwide I have just DMed you. Been waiting since August for a resolution to the same issue. The incompetence in the first place was unacceptable. The delay is now incompetence. Either sort the problem out or I close my accounts after being a customer for 20 years.
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Louis Carr
(@LouisCa90174660) reported
@AskNationwide Is online banking app down today I cannot access my account?
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Ghost of Goose
(@ghostofgoose5) reported
from
Little Cheverell, England
Brilliant customer service from @AskNationwide in Salisbury this morning. I would suggest the very rude staff from the Henley on Thames branch & the useless unhelpful lot from the Bletchley branch are sent here for further training.
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Antony Sheffield
(@Sheffiel1Antony) reported
@AskNationwide I’m having repeated problems making a transfer from my savings accounts using the app today.
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Ms N
(@awkward_ms_n) reported
My banking app isn’t showing my balances or letting me access my accounts. What’s happening? @AskNationwide
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Richard James
(@richj1984) reported
@AskNationwide As a new customer, I’m not eligible for Account biometrics instead of a card reader. How long do new customers have to wait? Making me want to switch already having to use it
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Harry Turnbull
(@turnbullissimo) reported
@AskNationwide Still same issue since February. Cannot extract daughter's matured trust fund cash. It may be easier for her to create with my help (SEND) a Nationwide current account. How do we do this?
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Andy
(@AndyNotSoHandy) reported
@N13lCl @AskNationwide Don't be afraid to be blunt and to the point. You're paying them to provide a service and shouldn't have unnecessary stress because they aren't doing their jobs.
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Emma Nuth
(@EmmaNunn655321) reported
@AskNationwide I need to cancel a current account switch please help thanks
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Neil C
(@N13lCl) reported
If there was one thing worse than losing both parents within a 2 weeks of each other, it’s dealing with the house sales world to get rid of the parents house! ******* it’s bad. @AskNationwide and #Enact conveyancers are truly useless.
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DKC53
(@DKC53_) reported
@AskNationwide Hello. How long does a pending transaction take to drop back off please from a credit card? @enterprisecares made a second attempt in error, 8 days ago and it still hasn’t dropped back off.
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Ada Shufflebotham
(@shufflebot29368) reported
@AskNationwide suggest telling customers 2 weeks minimum for news cards. Twice recently I've been told 3 to 5 days. It took 4 days to get an email for 1 card, but not the other. Day 13 and 10 working days later. Nothing in the post. This should be an overnight courier delivery
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Jay Watson
(@Watsley) reported
@AlexBlokPi2539 @AskNationwide I always try to use the Post Office for withdrawing cash because of this problem it's awful customers have to be out of pocket for goodness knows how long.
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chloe
(@clozbrackerz) reported
@AskNationwide I have been in branch and used ARTI - neither seem to be able to help with my query. I've tried ringing twice now to be told 'due to unforeseen circumstances we can't take your call' - what am I supposed to do now?!!
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bigbee3
(@bigbee3uk) reported
my wife has just had her bank account suspended due to an error which is the banks mistake, and now MUST wait for 4 days before access is granted. what a joke @AskNationwide is. thankfully most of my banking is done with a proper bank.
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Colin Pidgeon SAME HANDLE ON BLUE SKY
(@baldypidge) reported
from
Dundonald, Northern Ireland
@AskNationwide your phone system is awful beyond words.
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Emma Nuth
(@EmmaNunn655321) reported
@AskNationwide We have and they said they have sent a email to a team that takes 3 working days . We need a confirmation it has been cancelled please