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Nationwide

Nationwide status: access issues and outage reports

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Full Outage Map

Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  • 48% Login (48%)
  • 20% Mobile App (20%)
  • 19% Website (19%)
  • 12% Transactions (12%)
  • 1% Transfer (1%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Colchester, Peterborough, City of Westminster, Poole, Ashford, City of London, Great Malvern, Farnborough, Ballyclare, Leeds, Hackney, Darlington, Southampton, Birmingham, and Bilston.

CityProblem TypeReport Time
Colchester Login 19 hours ago
Peterborough Login 1 day ago
City of Westminster Website 1 day ago
Poole Login 2 days ago
Ashford Login 2 days ago
City of London Login 3 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • garabaldired
    Shaun Toole (@garabaldired) reported

    @AskNationwide are there issues with being able to make payments right now. I've tried twice and it says "There has been a problem"

  • JordanPostingX
    Jordan (@JordanPostingX) reported

    @AskNationwide It was a simple query. Some people can't even do simple tasks. Quit your job and let someone else do it that actually wants to help customers. I don't need to call up and give my blood group, star sign, favourite colour etc for you to tell me whether you use 1st or 2nd class mail

  • Sparky2504
    Chris (@Sparky2504) reported

    @AskNationwide This is exactly why I’ve now taken my 3 accounts to NatWest. Nationwide are so behind with the times with their procedures & systems. NatWest can usually fix everything online without having to call them. People don’t have time to call companies & wait on hold for ages anymore!

  • easylec
    John Laughlin (@easylec) reported

    @AskNationwide Great new offer for fixed rate bond for existing customers. Is this offer available in an isa? This would help your loyal customers save paying tax on hard earned cash savings.

  • Johnboy014
    Johnboy Scott 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Johnboy014) reported

    @AskNationwide Thank you for the £100. A loyal customer 👍 Oops,not a loyal customer. At least the Ceo has a good bunch of 💷💷💷 🤔👏👏😡

  • baghcat
    Soft Touch (@baghcat) reported

    Hey @AskNationwide it's MY MONEY! Restricting access to online banking unless I answer a load of invasive questions, some of which I cannot answer due to not being psychic is a huge stresser and a great way to have me terminate my 40 year old account. WELL DONE YOU. (NOT)

  • IAmMrA
    JA (@IAmMrA) reported

    @AskNationwide How do I cancel a Payment? I’ve ordered something Online and the website has turned out to be ‘unsafe’.

  • EzeHive
    Eze Hive (@EzeHive) reported

    @AskNationwide closing an account for no reason, not responding to messages and now refusing to tell me where my money is is a big problem and fraud. Just because I ordered a new card. Urgently get back to me, I shouldn’t have to wait hours on a phone when you’ve taken my money

  • bmunckton
    Barry Munckton (@bmunckton) reported

    @AngelaJ24625888 @MichaelFra89678 @AskNationwide Well there are specific criteria I cba to try and repeat in here. It’s all on the website. You’ll have missed 1 element of it. With the current account you need certain numbers of transactions etc.

  • citizen_swift
    Citizen Swift (@citizen_swift) reported

    @AskNationwide I can’t get to internet banking. It’s been blocked. Called again this morning and got someone but their system was down 🙃

  • JoshPearson88
    Joshua Pearson (@JoshPearson88) reported

    @geordiegirlx @AskNationwide I think there was qualifying criteria. Have a look on their website so next time you get it!

  • Josiry71
    Josie Bishop (@Josiry71) reported

    @AskNationwide I don't know when I have had such rude disrespectful service trying to help my elderly friend as I have had from your support service

  • independencekat
    kathleen reid (@independencekat) reported

    @AskNationwide as much as I love daily puzzles, not so much with my banking app. App said I had to re install which I have done twice and again not able to move money or access chat or other services.

  • wanna_be_dj
    Matty M (@wanna_be_dj) reported

    @AskNationwide No correspondence from you and you send me a letter asking me to call you. NO!!!. I have left you because of how you treated me. You’ve now added charges onto my account and again, that’s down to you and the way you treated me. Remove charges and add 50% discount for the distress caused and the hassle for me to move banks and I’ll pay.

  • cmdfreeman
    Christopher Freeman (@cmdfreeman) reported

    @AskNationwide Would love to but your app is down. I’m in the midst of a switch and already regretting it. You’re not a serious bank.

  • Tracy52468806
    Tracy (@Tracy52468806) reported

    @AskNationwide I know! That’s what usually happens! Today it was insisting I use a card reader or I should order one! I didn’t have it with me!! Yet another system glitch?

  • cmdfreeman
    Christopher Freeman (@cmdfreeman) reported

    @AskNationwide Now the banking app is down. You need to come clean with people. This is totally unacceptable.

  • mm219009
    lm210 (@mm219009) reported

    @AskNationwide hi, any known phone line issues? I’ve phoned twice and got cut off after being on hold for 6 minutes both times. Selected call back option and I’ve been hung up on again when the advisor phoned me back!

  • plattrophy141
    Platinum Trophy 141 (@plattrophy141) reported

    @AskNationwide Hello, I ordered a credit card over 10 working days ago and I still haven’t received it. I start a new job on Monday which I need the card for to pay for travelling but now I won’t be able to get there because of your inadequate service. Trashy Bank

  • JordanPostingX
    Jordan (@JordanPostingX) reported

    @AskNationwide Good morning. When the email is sent saying "we've popped you a new card in the post", is that sent as soon as it goes to the postal service or when the post is due for delivery and do you send First Class or Second Class please? Thanks.

  • TerminallyChimp
    John Rogers (@TerminallyChimp) reported

    @AskNationwide I can’t amend any standing orders, hasn’t been working for days. Just errors, “something has gone wrong”. I can amend, change or add any standing orders. Pretty basic stuff, frustrating.

  • independencekat
    kathleen reid (@independencekat) reported

    @MattyCanPic @AskNationwide Im having a very similar problem , also funds not transferring from savings account.

  • cmdfreeman
    Christopher Freeman (@cmdfreeman) reported

    @AskNationwide Are you absolutely sure all your systems are working perfectly? I’ve been waiting over 90 minutes for a simple bank transfer…..

  • Noahjames_nan
    Noah's nan 🩷 (@Noahjames_nan) reported

    @AskNationwide Thank you, I put the phone down on them as I was sure it was a scam but wanted to be sure!

  • fionab2367
    fiona brown (@fionab2367) reported

    @eugenereid @AskNationwide Been a long life customer as well and cannot fault the service provided

  • Mickbfc76
    Mighty Claret (@Mickbfc76) reported

    @AskNationwide As a customer for over 15 years I'm gutted (again) that I'm not part of the fair sharer. Every time is a sad moment. Don't know what I'm doing wrong to miss such privileges even though I've been on your website to check

  • TheTipsyDram
    The Official Salty 🥃 (@TheTipsyDram) reported

    @AskNationwide Tried all those and still same screen - was working perfectly yesterday

  • shellbills
    Michelle Bills (@shellbills) reported

    @AskNationwide is there an issue with incomingand outgoing payments waiting for money to go in

  • PhilSirr
    Philip Sirr (@PhilSirr) reported

    @AskNationwide what was the criteria for a customer getting the £100 bonus ? i have a savings account a current account and a mortgage

  • garytweeter
    Gary (@garytweeter) reported

    @AskNationwide @terryzimbo Customer for 23 years with mortgage and 2 X savings accounts, won't get a thing. Fairer share my arse.