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Nationwide

Nationwide status: access issues and outage reports

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Full Outage Map

Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  • 47% Login (47%)
  • 20% Mobile App (20%)
  • 19% Website (19%)
  • 12% Transactions (12%)
  • 1% Transfer (1%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Peterborough, City of Westminster, Poole, Ashford, City of London, Great Malvern, Farnborough, Ballyclare, Leeds, Hackney, Darlington, Southampton, Birmingham, Bilston, and Hartlepool.

CityProblem TypeReport Time
Peterborough Login 5 hours ago
City of Westminster Website 6 hours ago
Poole Login 15 hours ago
Ashford Login 1 day ago
City of London Login 2 days ago
Great Malvern Login 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • JordanPostingX
    Jordan (@JordanPostingX) reported

    @AskNationwide It was a simple query. Some people can't even do simple tasks. Quit your job and let someone else do it that actually wants to help customers. I don't need to call up and give my blood group, star sign, favourite colour etc for you to tell me whether you use 1st or 2nd class mail

  • johnny_0789
    johnny (@johnny_0789) reported

    @AskNationwide your service is ridiculous. Called twice and agent called Chelsea dropped the call on me and was rude

  • LewisBuddle_15
    lewis (@LewisBuddle_15) reported

    @AskNationwide I’ve found a customers card and house keys but your automated helpline can’t help me, can you DM me?

  • shellbills
    Michelle Bills (@shellbills) reported

    @AskNationwide why is it when my card payments go through drop onto my statement then stay in pending caused my account to go into a minus to be told by an advisor nothing we can do have been advise it are aware of this issue was told 24 hours ago it would be fixed within 3 hour

  • JasminKeppie
    Jasmin Keppie (@JasminKeppie) reported

    Been loyal customer to @AskNationwide for 16 years but having two current accounts with them every year and because I can’t afford to save not getting the £100 bonus totally has put me off banking with them now.

  • itsfar2bright
    ME? I'm not well.... (@itsfar2bright) reported

    @AskNationwide @lourowlands99 You can’t remove the card reader if you’ve never had one ! This was a problem several Months ago. Seems you’ve updated the system with the same error. I too can’t transfer money.

  • itsfar2bright
    ME? I'm not well.... (@itsfar2bright) reported

    @AskNationwide Tryint to transfer money on app and being asked to use card reader. I have never had a card reader on my account. Is this the same IT update error which happened a few months ago. When is this being fixed?

  • Noahjames_nan
    Noah's nan 🩷 (@Noahjames_nan) reported

    @AskNationwide Thank you, I put the phone down on them as I was sure it was a scam but wanted to be sure!

  • Tel_Wilcox
    Francis Wilcox (@Tel_Wilcox) reported

    @AskNationwide NO MONEY FOR A WEEK NOW You closed my account with ZERO notice>REFUSED to give any reason>WONT tell how to resolve things>BLOCKED the Account Switch Service>sent emails saying NOTHING>MIGHT re-send letter >POSSIBLY send a cheque>WONT confirm what to do next😠😠

  • TerminallyChimp
    John Rogers (@TerminallyChimp) reported

    @AskNationwide Why is your online banking so awful? I’ve been trying to amend a direct debit for days and it fails every time. I try to delete it and it fails. The absolute basics of managing my money are impossible. Sort it out please.

  • StuMcalister
    Stu (@StuMcalister) reported

    @AskNationwide hello. I’m trying to cancel a direct debit I have with a long-standing supplier. Finding it tricky. Could you help me please?

  • wanna_be_dj
    Matty M (@wanna_be_dj) reported

    @AskNationwide just received a letter from you stating you’re removing my overdraft and you’re giving me 30 days to pay it off??? Shocking service from the ‘peoples’ bank. Never been over my over draft. Don’t live in my overdraft have 3k a month go in and you’re doing this. How can you even be allowed to do it. Time to move banks.

  • daisy_macvicar
    daisy macvicar (@daisy_macvicar) reported

    @AskNationwide I’ve tried to change my address on my account multiple times but it keeps saying there’s a service issue. I don’t stay at the address that’s on my account but I have received letters to my current address

  • Elle2London
    𝐃𝐈𝐃𝐈 (@Elle2London) reported

    I bank with them and in the 9 years I’ve been with them I’ve never received one kobo from them. @AskNationwide you’ve broken our bond 💔😭

  • ThomasAllison5
    Thom (@ThomasAllison5) reported

    @AskNationwide my banking app is down, is this a wider uk issue?

  • AshDavidsonUK
    Ash Davidson (@AshDavidsonUK) reported

    @financefraz @AskNationwide Its a shame @AskNationwide are poor at managing customers though. I was with them 30 years (Nana opened it) and when I went for a mortgage (already had one for 7 years). My DIP was rejected 'due to a technical error' I got a in person appointment for it to be rejected again due to the same error. 2X hard searches on my credit score. Got a better mortgage elsewhere in the end.

  • RadiationSloth
    Chrismit (@RadiationSloth) reported

    @AskNationwide if we call your frais helpline after a dodgy transaction is picked up, as you request, there is a long wait. Fair enough. Why do you cut us off after 13 minutes on hold? How do i get through to sort out the problem without you cutting me off?

  • DuncsGillespie
    Duncan Gillespie (@DuncsGillespie) reported

    A big SO to the customer service @AskNationwide Orpington in setting up my Member Exclusive Bond.Other banks will just tell you to go home and do it online.But in branch it’s quick and more importantly safer, as it gives customers peace of mind from making mistakes #nationwide 🙌🏻

  • walid_ahmadi07
    Walid (@walid_ahmadi07) reported

    @AskNationwide @DifferentHoney I have never received this £100 despite being long serving customer😔

  • thePompeyPope
    the pompey pope (@thePompeyPope) reported

    @AskNationwide 35 mins into a web chat.Nothing so far except the answer to someone else's query. 27 mins into phone queue . Have some questions to be answered before I can start application for joint account. Perhaps I'll go elsewhere. Terrible service

  • MarkWil66911411
    Mark Wilson #NAFOfellas 🇬🇧 🇺🇦 (@MarkWil66911411) reported

    @AskNationwide Yes I got it in the end but unfortunately seem to be having the same problem again this evening

  • MrMrJoshua
    Mr Joshua (@MrMrJoshua) reported

    @AskNationwide That's not the problem. I need a card sent to branch due to insecure address. Five months with no card. @MartinSLewis - this is really getting me down.

  • maryphillips22
    Mary (@maryphillips22) reported

    @AskNationwide It is still happening, I can’t log in

  • shellbills
    Michelle Bills (@shellbills) reported

    @AskNationwide is there an issue with incomingand outgoing payments waiting for money to go in

  • X_eON
    X_eON (@X_eON) reported

    @AskNationwide Hello don't know if i'm being stupid or ? but i'm trying up online access and have a been sent a passnumber by post but there is nowhere to put it? there is no mobile or email attached to my account so can't proceed? what use is the point of passnumber by post?

  • Tracy52468806
    Tracy (@Tracy52468806) reported

    @AskNationwide I know! That’s what usually happens! Today it was insisting I use a card reader or I should order one! I didn’t have it with me!! Yet another system glitch?

  • Bazzinho9
    Barry McCann (@Bazzinho9) reported

    wonder if there's some @AskNationwide employee who has stumbled through my account wondering wtf I'm at half the time

  • willyamhobbs
    william (@willyamhobbs) reported

    @MattyCanPic @AskNationwide I am also having this problem

  • Sparky2504
    Chris (@Sparky2504) reported

    @AskNationwide This is exactly why I’ve now taken my 3 accounts to NatWest. Nationwide are so behind with the times with their procedures & systems. NatWest can usually fix everything online without having to call them. People don’t have time to call companies & wait on hold for ages anymore!

  • mm219009
    lm210 (@mm219009) reported

    @AskNationwide hi, any known phone line issues? I’ve phoned twice and got cut off after being on hold for 6 minutes both times. Selected call back option and I’ve been hung up on again when the advisor phoned me back!