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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (39%)
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Website (24%)
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Login (16%)
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Transactions (14%)
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Transfer (4%)
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Withdrawals (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Stockton-on-Tees, Whitehaven, Dumfries, Glasgow, Redhill, East Kilbride, Ramsgate, Waltham Forest, City of Westminster, Edinburgh, Westbury, London, Hackney, Wigston Magna and Norwich.
| City | Problem Type | Report Time |
|---|---|---|
 Stockton-on-Tees |
Transactions | |
| Whitehaven |
Mobile App | |
| Dumfries |
Transactions | |
| Glasgow |
Mobile App | |
| Redhill |
Website | |
| East Kilbride |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Tissy
(@Tissy1974) reported
@AskNationwide would you ever text a customer asking them to call 0800. 4643123? I’ve had a text and a little dubious
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Richard Carter
(@Richardmcfc) reported
@AskNationwide so on the 3 weeks nationwide have banned Apple customers form using internet banking I’ve managed to get a new account and use the new banks app on the same Apple iOS nationwide refuse to update. Well done nationwide. Lost a customer and you don’t care
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T 🍷
(@tinchissy) reported
@djonesbutchers @AskNationwide Await spam messages: “Hi, Nationwide here … someone just tried to access your account … phone +00 …”
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John Lightfoot
(@LightfootJB) reported
@AskNationwide Yes. No help. Insisted that 10 days was as quick as they could act. How in this day & age can a system error cause an application to need to be manually re-keyed with a 10 day timescale. This is after it was agreed!Only told of issue on day of completion. Causing untold stress.
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Chris Hampson 💙
(@Bonzo1805) reported
@AskNationwide That’s the number I called and was cut off. Do I need to try this number again? Many thanks for your help.
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Graham
(@StMichael888) reported
@MikeScanes18 @AskNationwide Nationwide Building Society are criminally corrupt. No wonder why they have lost so many of there previous customers who have switch to other banks. They haven't refuted closing down in about 4 years became of there disastrous reputation in recent years.
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Max Stevens
(@Maxstevens96) reported
@AskNationwide I have already logged a complaint through my mortgage broker however the issue is still yet to be resolved we are getting pushed from pillar to post each day it's unacceptable to be receiving this kind of service. Thanks for your assistance though
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Kate Brooks
(@brooks24) reported
@AskNationwide I need advice on a problem with my bank account.
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James sowden 🔶
(@SowdenJames) reported
@AskNationwide Hi, I'm a new member. I am waiting for a BACs payment to arrive, it should have been in my account yesterday morning but still not there, presently it has been 4 working days! Checked with employer, everything ok their end. Any advice? Thanks
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JanE
(@JanineElson) reported
@AskNationwide appalling appalling customer service . Just who is charge of this organisation.
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JanE
(@JanineElson) reported
@AskNationwide Already have done India but no one is listening to us. As current customers this is a terrible service
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NadLique68
(@nadlique68) reported
@AskNationwide They said the card was expired. But how exactly am I meant to now access my money? Is there no managers discretion given all things explained at that point?
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Max Stevens
(@Maxstevens96) reported
@AskNationwide Hi Ashley thanks for the reply, on the previous occasions I have spoken to someone they have told me my application is due to be reviewed the following day however it never has been, I’m about to lose my house purchase because of this, no help for a loyal customer
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Christine Davies
(@Dramaquiin01) reported
@Richardmcfc @AskNationwide It really feels bad how your account has been banned I had same issue not until I was recommended to @ballersacademy and he got it fixed today hit him up and be happy again
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Tommy T
(@tommythesausage) reported
@AskNationwide It’s a PC. I typed your address directly into the browser. I was able to log in entering the pass number, it’s just when I try to update my details.
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🖕🎃👍 666ALW99
(@66ALW99) reported
@djonesbutchers @AskNationwide Gotta say, I've only ever had good experiences with them. I started the account when I was broke as **** and they were the only ones that were actually helpful in sorting out ID requirements (I didn't have a passport or driving licence at the time).
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Carole Wallace
(@CaroleW444) reported
@AskNationwide When your Company has made a mistake ...... be man enough to admit it. Don’t expect the customer to take time out of their busy life to traipse to the branch to supply evidence to sort out your mistake. Give your depts their own email addresses!!! 🦖🦕
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John Lightfoot
(@LightfootJB) reported
@AskNationwide Appalled by how we’re being treated by your mortgage team. System errors mean we’ve missed our completion date! Now in breach of contract, being charged interest but being told it will >10 days before it can be resolved as has to be manually re-keyed! How? 😡
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Chris Hampson 💙
(@Bonzo1805) reported
@AskNationwide Poor reply from Nationwide. No help from Nationwide because it was a contactless payment with no receipt offered. No help from NCP. I’m stuck in the middle. Memo to self. No contactless payments and consideration to close all my Nationwide accounts. Disappointing customer care.
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Tommy the Sausage
(@tommythesausage) reported
@AskNationwide is there a problem with your website? I’m trying to update my account details online but when I select the relevant number from my pass number it isn’t populating the field.
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Sir Neil Arnfield ☠️💙🤍💙🤍🍍
(@neilarnfield) reported
@djonesbutchers @AskNationwide Did they help you cash the lad next doors cheque
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Chris Hampson 💙
(@Bonzo1805) reported
@AskNationwide NCP not picking up the phone, answering tweets, or answering their website message service. I’m more disappointed with Nationwide and lack of cover. I thought being a FlexPlus customer I would get more help and support. Thinking of closing all my Nationwide accounts now.
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Graham
(@StMichael888) reported
@MikeScanes18 @AskNationwide There customer service is a farce in itself!! There 24 hour line, only 12 hours, 5 days a week. Bloody pathetic, incompetent to the core!!
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Billystones 🇬🇧
(@Billystones4) reported
@AskNationwide #poorcustomerservice Human in local branch said cant see a mortgage advisor in person anymore..phone 08.00 to 20.00 and they will help..so far lines are always closed when we try after getting in from work..even the recorded message straight up does not
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Mike Scanes
(@MikeScanes18) reported
@AskNationwide I have done this, only now to be told I have to wait 7 days to have access to online banking. I was never told this, and did not have this situation with my other two bank accounts!
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NadLique68
(@nadlique68) reported
@AskNationwide can you please help me understand why my passport and EU ID card isn’t accepted to withdraw money from my account? Even when I’ve explained I cannot renew it until April 2022 as that’s when the next appointment is? How am I meant to access my account if you don’t
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Paul Holman 💙
(@PaulHolman100) reported
@AskNationwide Whether a Flex account can be used by a sole trader to accept income and make vat payments from. Different answers all over the net. No help from your chat system.
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Richard Carter
(@Richardmcfc) reported
@AskNationwide iPhone and it’s just been updated to the latest iOS and was told it would work. Still not working. Funny how my new bank app is working and they’ve not had a problem. Just nationwide leaving customers high and dry. Three weeks now.
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Paul Holman 💙
(@PaulHolman100) reported
@AskNationwide Not a question of an application, just clarification on a usage issue, but I'd like any answer in writing. I guess that's too difficult. #LookingElsewhere
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Carole Wallace
(@CaroleW444) reported
@AskNationwide I contacted the branch and have been able to email the manager which hopefully will resolve the issue. But please, don’t be dinosaurs, move into the 21st century and give individual depts their own email addresses so we can communicate electronically and not by snail mail