Nationwide status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (49%)
• Website (27%)
• Mobile App (16%)
• Transactions (8%)
• Transfer (1%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Derby, Derry, Nottingham, St Helens, Glasgow, Swansea, London, Portsmouth, City of London, West Bromwich, Ascot, East Harptree, Liverpool, Southminster, and Luton.

City	Problem Type	Report Time
Derby	Login	3 days ago
Derry	Website	6 days ago
Nottingham	Login	8 days ago
St Helens	Login	10 days ago
Glasgow	Mobile App	10 days ago
Swansea	Login	13 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  REALLY SCARY GUY📎 (@fucking_scary) reported 3 minutes ago

  @AskNationwide Your bot is so broken that you need me to NOT talk to it if I want to get any actual help? And when it puts me in line is it just going to hang up on me again? Look I know you’re just doing your job but you can understand that this is unacceptable, right?

• 
  Mandy Sheridan (@MrsSherrec) reported 5 minutes ago

  @AskNationwide why at least once a month does my mortgage disappear from my app and the only way to fix it is by uninstalling and reinstalling the app. Its getting very annoying

• 
  steve WBA (@WbaSteve) reported 5 minutes ago

  @AskNationwide tried the chat on the app is bloody awful

• 
  Duncan Gillespie (@DuncsGillespie) reported 5 minutes ago

  A big SO to the customer service @AskNationwide Orpington in setting up my Member Exclusive Bond.Other banks will just tell you to go home and do it online.But in branch it’s quick and more importantly safer, as it gives customers peace of mind from making mistakes #nationwide 🙌🏻

• 
  Dr Barney Craggs FCIIS (@barneyc) reported 9 minutes ago

  It's 2026 @AskNationwide why are we still blatting confidential docs around by email and not a sensible secure file transfer service?!

• 
  ian ross (@ianross48395988) reported 9 minutes ago

  @AskNationwide Nationwide advised a customer of our company we were a scam concern and not to pay us for an order! We are a small 22 year old family company.

• 
  Christopher Freeman (@cmdfreeman) reported 14 minutes ago

  @AskNationwide Now the banking app is down. You need to come clean with people. This is totally unacceptable.

• 
  Mr Joshua (@MrMrJoshua) reported 19 minutes ago

  @AskNationwide That's not the problem. I need a card sent to branch due to insecure address. Five months with no card. @MartinSLewis - this is really getting me down.

• 
  Donnachadh McCarthy (@DonnachadhMc) reported 20 minutes ago

  Bugger. Here we go again. Why are even @AskNationwide screwing their existing home insurance customers? Just got told I have a FORTY % increase in my premium for next year!! The @CooperativeBank did the same to me when I was a long time customer.

• 
  Martin Hepworth (@maxsec) reported 30 minutes ago

  @barneyc @AskNationwide Because egress etc all suck , hard to use , slow down aunt mable's ability to get at stuff UX mainly

• 
  B (@scriptwren) reported 31 minutes ago

  @yawizzy @ChelleChipato @AskNationwide Sometimes these days it’s the best way to get proper customer service, that’s why. Why are you trying to police social media like this? Clearly they have exhausted face to face possibilities. What happened to decent customer service and a bit of empathy?

• 
  Barry Munckton (@bmunckton) reported 31 minutes ago

  @AngelaJ24625888 @MichaelFra89678 @AskNationwide Well there are specific criteria I cba to try and repeat in here. It’s all on the website. You’ll have missed 1 element of it. With the current account you need certain numbers of transactions etc.

• 
  Fiona Cameron 🇪🇺💚🤍💜🐇🐈‍⬛🖋 (@fionacamwriter) reported 33 minutes ago

  @AskNationwide Despite all your TV advertising re customer service, it appears to be non-existent. Impossible to get past the AI bot to reach your ‘dedicated teams’. They are dedicated to being uncontactable, it seems. I’ll be looking for recommendations about banks which do actually care…

• 
  Kate (@katelallyx) reported 37 minutes ago

  @AskNationwide trying to move money from my current account, using card reader etc but getting 'we're experiencing a technical problem' - according to your website though 'services are working normally' ?

• 
  Thom (@ThomasAllison5) reported 37 minutes ago

  @AskNationwide my banking app is down, is this a wider uk issue?

• 
  The Official Salty 🥃 (@TheTipsyDram) reported 37 minutes ago

  @AskNationwide Tried all those and still same screen - was working perfectly yesterday

• 
  Heather Finlay 🕊️KPSS💚🤍💜 (@LuxuryMoon) reported 38 minutes ago

  @AskNationwide Your new style layout for online banking is very poor and much worse than the current one. I sent a message a couple of days ago saying that I don’t want to switch but received no reply. The old style holds the information on one page . With a grid format that makes it easier to see and find a transaction . The new one is all over the place , disorganised and forces me to scroll up and down constantly . It seems that you have gone for a system that suits your tech staff but not your actual customers How do I retain the old style? I feel so strongly about this that I will move to another bank if forced to use the new style

• 
  Tommybhoy79🍀🏴󠁧󠁢󠁳󠁣󠁴󠁿⚽ (@ruchillbhoy79) reported 40 minutes ago

  On hold to @AskNationwide fraud telephone line for over 30mins now....terrible customer service this 😡

• 
  Chris Hicks (@hicks_chris) reported 42 minutes ago

  @AskNationwide how do you access your exclusive online bond after it’s been opened if you bank with Virgin and not nationwide?

• 
  the pompey pope (@thePompeyPope) reported 42 minutes ago

  @AskNationwide What's the point? It won't change anything. It would have been quicker to drive to my local branch where I could speak to someone face to face. Nationwide customer service was good years ago. Do I want to open an account with a bank that is so difficult to contact? You guess.....

• 
  BigFatLion (@BigFatLion) reported 43 minutes ago

  @AskNationwide @SteveB2706 Terrible website now on a laptop. Only thing that saves it is the old version. Fully prepared to take you to the ombudsman for making banking inaccessible to dyslexics.

• 
  Connor200024 (@connor200024) reported 49 minutes ago

  @AskNationwide hey, wondering if you can help me. I’ve had £119 taken out of my account for some Apple bill. But I’ve checked absolutely everything and I’m not sure. Can you guys help?

• 
  Al (@Alimarielen) reported 49 minutes ago

  @ChelleChipato @AskNationwide Nationwide are the most awful bank and investors. Mt Daughter trust fund came back as just over £500. All her friends have over £1000. Not a good entry for your boy into trying to navigate finance

• 
  Johnboy Scott 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Johnboy014) reported 49 minutes ago

  @AskNationwide SHOCKING customer service 😡😡😡😡😡😡

• 
  〽️ike 〽️cNabb (tick here) (@mcnabbm1) reported 51 minutes ago

  @AskNationwide are push notifications and text message services down on the app… not had any recently

• 
  Gemma H (@gem_gem14) reported 51 minutes ago

  @AskNationwide I have switched my bank over to you fully and still have no option setting up biometrics to remove card reader. Be coming an issue as can’t send my teenager funds if needed. How long after switching will this take to be an option?

• 
  Lauren ☕🎶 (@DiamondDaysXO) reported 51 minutes ago

  @AskNationwide Hoping you can help me with this if APCOA refuse? It was on a debit card though.

• 
  Kellie (@xKellieLou) reported 52 minutes ago

  @AskNationwide So you can talk your way out of it, I don't think so. I am emailed a complaint - you don't know how much this has affected me as a customer.

• 
  Scunner Campbell🏴󠁧󠁢󠁳󠁣󠁴󠁿💙🇺🇦 (@Turbo_GSXR11) reported 54 minutes ago

  @AskNationwide Still no card. Superb customer care. Not.

• 
  James Berkeley-Clarke (@JBerkeleyClarke) reported 59 minutes ago

  @Tel_Wilcox @AskNationwide @VirginMoney Oh damn that's bad! I saw the two different bank posts and thought you had been hacked. Seems service in all areas is ridiculously poor lately. Crap 🙄