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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Transactions (27%)
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Login (23%)
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Mobile App (22%)
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Website (16%)
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Transfer (10%)
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Withdrawals (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Poplar, Horsham, Hackney, Grantham, Acton, Islington, London, Slough, Manchester, Edinburgh, City of Westminster, Bridgwater, Wrexham, Stonehaven and Lancaster.
| City | Problem Type | Report Time |
|---|---|---|
 Poplar |
Transactions | |
| Horsham |
Transfer | |
| Hackney |
Website | |
| Grantham |
Mobile App | |
| Acton |
Transactions | |
| Islington |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Warwick L
(@warwicklucas) reported
@AskNationwide Useless bunch obviously have about 1 person manning the online help response time is forever.
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Christian Davis
(@Christi09787198) reported
@lnfinite_loop @janeholland1 As an aside my in laws were getting a terrible rate at their bank and then switched to a building society (@AskNationwide) and got a much better rate. We use them and they just gave us £100 each. Dump the banks get a building society
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Victoria Currie
(@currie_vic) reported
@AskNationwide I’ve paid £35.80 for trainers on a fake Sports Direct website. Is there anything I can do?
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Adil
(@Adil81436849) reported
@AskNationwide All is sorted. Iw was a misreading error. Just a question. If i was to switch my flexone to flexstudent would i be elegible for the cash offer?
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ames
(@seagull85) reported
@AskNationwide is there any known issues with card payments today? I am trying to pay on line, have money in the linked account but it keeps telling me to contact the card issuer
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Ken Norman
(@normanken) reported
@AskNationwide why do you take advantage of a customer’s death by taking forever to transfer their estate funds to solicitors? And by doing that by the archaic cheque? Does it not occur to you that their bereaved loved ones might be customers too?
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Orgpsych
(@DOUGMacKie2) reported
@AskNationwide Day 12 stranded in East Africa without a functioning credit card as NW has not removed the unauthorised block on my card. However rest assured help is at hand as my complaint has been assigned a case worker who may call me despite knowing uk mobiles don't work here. Unbelievable
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Colin B
(@CEXRCRAP) reported
@AskNationwide I have complained already. This is not acceptable. No excuse and all users should have been notified about this problem. What's the point in having an online bank that you can't access?
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Colin B
(@CEXRCRAP) reported
@AskNationwide WHEN IS YOUR ONLINE BANKING GOING TO BE WORKING AGAIN? NO WARNING VIA EMAIL
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Colin B
(@CEXRCRAP) reported
@AskNationwide Your online bank via desktop is down. Not good service
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The G Tipster
(@GGoldberg86886) reported
@AskNationwide hi guys just set up an account with you guys but need to do the identity thing but the link is broken
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HampshireV3
(@HampshireV3) reported
@asknationwide How do you go paperless for an easy access savings account? It does not give me the option online, the name & account number changed within the last month and I received a statement via post. I do not want to receive paper statements.
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Joyce Webber
(@joycietrons) reported
@AskNationwide An amount has been deducted twice from my a/c. I want to speak to a person, not a bot, to sort it out. Online, the Messages facility is absent. The app is not capable of dealing with the problem.
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DoctorBohemiangirl
(@Bohemiangirl) reported
@AskNationwide Unfortunately it did not go very well. I'm asking why my account numbers are being sent out via email, then chatman asked me for the account number. I don't think that's what you do if there might be security issues, then he hung up on me.
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meg
(@meganfarmer14) reported
@SHEIN_Official @AskNationwide I have done this, and have had no help. SHEIN keeps telling me to contact nationwide. Nationwide tell me to contact SHEIN?
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fightthegoodfight
(@jamjam_ftgf) reported
@AskNationwide . Every single person I have spoken to has given duff advice re accessing an account for which I have a PoA registered with you. I have wasted endless hours on this and still cannot access the account online. And your AI on telephones is not customer friendly!!
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Mark Haynes
(@IQuitMuskspace) reported
@AskNationwide why is you chat service SOOOOO SLOW? NEARLY 20 MINS ... One simple question ... Multiple and duplicated 'security questions' and still no sensible response. Very poor.
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🐝 witnessed a lando win
(@lando4theWin5) reported
@AskNationwide I’m unable to log into mortgage manger says your having technical issues please can you let me know when it’s back up thanks.
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Dallen
(@Dallen1618) reported
@AskNationwide Your chat service is disgusting. Treating people like they’re a child. Hope “Hamza” looses his job for the way he went on 🙏🏻🙏🏻
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bambo 🇺🇸🇮🇱
(@bambootire) reported
@JustMeBeingMe4 @declassifiedUK @AskNationwide Only problem is, there's no "genocide"🤦🏽
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Orgpsych
(@DOUGMacKie2) reported
@AskNationwide Why is this my issue to resolve when I have already contacted you three times and each time you have failed to solve the issue? Your processes are antiquated and not aligned with customer need
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Ugla Stefanía Kristjönudóttir Jónsdóttir
(@UglaStefania) reported
I usually don't complain publicly, but I'm quite exasperated with @AskNationwide's customer service. I've gone to their branch 3 times with proof of address, and every time they've refused to accept it - the last time because my doctor's note didn't say "to nationwide".
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Orgpsych
(@DOUGMacKie2) reported
@AskNationwide Yes. Waited 30mins to be answered then 45 mins with cso who couldn't access your credit team. Card is still blocked
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Angus Milner-Brown
(@AngusTheValuer) reported
Why does it take 'Up to 15 Working Days' to transfer a Cash Isa to another provider? @AskNationwide @MoneySavingExp This seems excessive, when most interbank transfers are instant.
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O
(@Ocresswell83) reported
@AskNationwide hello, having trouble w/ Google pay for greater anglia. It's saying card not accepted at gates. Phone software 100% up to date, and Google pay working in all other retailers. Please can you help?Working fine until 1 week ago. No change of card in meantime. Thanks
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Juju
(@Juju99564642891) reported
@thealexfreed @AskNationwide Suck ****
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Hannah Smith
(@hjsummers) reported
@AskNationwide how do I complain about Flex Plus benefits? I accidentally put the wrong fuel in my car. Contacted AA fuel drain service was told they don’t employ Fuel Technicians in Devon so they couldn’t help. I live in a city not the middle of nowhere!
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Billy Knight
(@billy_knight) reported
@sophielouisecc @Barclays @AskNationwide are amazing! Been with them over 24 years without issue.
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Travelmouse62
(@Travelmouse62) reported
@AskNationwide Don’t use webchat. Absolutely appalling. You ask a question, they disappear then say they’ll log a complaint. I asked what my interest rate was, hardly a complaint!!! Ridiculous service.
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Travelmouse62
(@Travelmouse62) reported
@AskNationwide why have you moved your webchat to India. The service is now appalling. I for one will be going to First Direct, who pride themselves on U.K. service centres. A feel it’s a cost cutting exercise that will cost you members