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Nationwide

Nationwide status: access issues and outage reports

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Full Outage Map

Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  • 47% Login (47%)
  • 26% Website (26%)
  • 18% Mobile App (18%)
  • 8% Transactions (8%)
  • 1% Transfer (1%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Derry, Nottingham, St Helens, Glasgow, Swansea, London, Portsmouth, City of London, West Bromwich, Ascot, East Harptree, Liverpool, Southminster, Luton, and Rochdale.

CityProblem TypeReport Time
Derry Website 2 hours ago
Nottingham Login 2 days ago
St Helens Login 4 days ago
Glasgow Mobile App 4 days ago
Swansea Login 6 days ago
London Website 7 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • smiggyfox
    smiggs741 (@smiggyfox) reported

    Have you got issues with why standings orders are not showing in app @AskNationwide

  • Rachey8807
    Rachel Neighbour (@Rachey8807) reported

    @AskNationwide The banking app is down. All I’m getting is a white screen with the blue spinning circle. Any idea how long it will be down for? Thanks

  • PeterMc_Dermott
    Peter McDermott💙 (@PeterMc_Dermott) reported

    @AskNationwide Had to find another way round getting to talk to someone. Poor service re bereavement

  • aftabamon
    Kaleem Aftab (@aftabamon) reported

    @AskNationwide none of the numbers to call from abroad work? It's impossible to reach you!

  • Tel_Wilcox
    Francis Wilcox (@Tel_Wilcox) reported

    @AskNationwide @VirginMoney another day WITHOUT access to my money😠 No explanation why account was closed+No way to get MY money+Refuse to tell me what happens next CUSTOMER FOR 4 DECADES😲 ONE MORE DAY WITH ZERO COMMUNICATION👎 Appalling service❎ Recomend ppl change🤔

  • MARKAFN
    Mark (@MARKAFN) reported

    @AskNationwide when a Fix rate bond has matured and if it is left to turn into an instant access maturity bond account can I then just add money to it and treat it like a normal savings account?

  • lornaparadise
    lorna50 (@lornaparadise) reported

    @AskNationwide @Turbo_GSXR11 Even tho have told you countless times about our circumstances yet no help

  • tinamay1977
    Tina Raistrick (@tinamay1977) reported

    @AskNationwide Its says technical issues nationwide end

  • maxsec
    Martin Hepworth (@maxsec) reported

    @barneyc @AskNationwide Because egress etc all suck , hard to use , slow down aunt mable's ability to get at stuff UX mainly

  • Johnboy014
    Johnboy Scott 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Johnboy014) reported

    @AskNationwide Thank you for the £100. A loyal customer 👍 Oops,not a loyal customer. At least the Ceo has a good bunch of 💷💷💷 🤔👏👏😡

  • RealEggy2023
    James Eglinton (@RealEggy2023) reported

    @MichaelFra89678 @AskNationwide Why would they reward someone who just has an account and pays no money in? You are not a good customer for them. Otherwise the whole country would open one to get the free £100.

  • mattleslie74
    Matt Leslie (@mattleslie74) reported

    @AskNationwide The app issue has been ongoing for the last fortnight. I've restarted my device, I've uninstalled and reinstalled the app, but it is glitches aplenty when verifying a payment I've made to a third party.

  • fionacamwriter
    Fiona Cameron 🇪🇺💚🤍💜🐇🐈‍⬛🖋 (@fionacamwriter) reported

    @AskNationwide Despite all your TV advertising re customer service, it appears to be non-existent. Impossible to get past the AI bot to reach your ‘dedicated teams’. They are dedicated to being uncontactable, it seems. I’ll be looking for recommendations about banks which do actually care…

  • fucking_scary
    REALLY SCARY GUY📎 (@fucking_scary) reported

    @AskNationwide Your bot is so broken that you need me to NOT talk to it if I want to get any actual help? And when it puts me in line is it just going to hang up on me again? Look I know you’re just doing your job but you can understand that this is unacceptable, right?

  • ItsOnlyStubbsy
    Firetrapdiva (@ItsOnlyStubbsy) reported

    @AskNationwide That'd be great if you didn't delete people's accounts from the app & tell them to go in branch if they want money, but they're housebound & calling up gets you passed from department to department with no actual solution. We'll be moving banks as soon as this issue is resolved

  • fucking_scary
    REALLY SCARY GUY📎 (@fucking_scary) reported

    @AskNationwide Can’t log into my mobile account since I got a new phone, called one of your guys like a month ago & he said I’d get a new passnumber in the post which never arrived. Now when I try to call, the ai doesn’t understand the problem & eventually puts me on hold just to be hung up on

  • Plsdoright
    JCB (@Plsdoright) reported

    @AskNationwide Struggling to contact Nationwide about customer service issues. Prepared lengthy email of appalling customer service from Aviva, insurance partner….but Nationwide don’t accept emails! Tried their chat…a wasted hour!

  • wanna_be_dj
    Matty M (@wanna_be_dj) reported

    @AskNationwide just received a letter from you stating you’re removing my overdraft and you’re giving me 30 days to pay it off??? Shocking service from the ‘peoples’ bank. Never been over my over draft. Don’t live in my overdraft have 3k a month go in and you’re doing this. How can you even be allowed to do it. Time to move banks.

  • suze_appleby
    Suzanne Appleby (@suze_appleby) reported

    @AskNationwide called your credit card fraud line at your request, when it tries to put me through to someone it tells me it’s closed and tells me to call the number I’ve just called. Which according to your website is 24/7. Not very reassuring, what do I do now?

  • daisy_macvicar
    daisy macvicar (@daisy_macvicar) reported

    @AskNationwide I’ve tried phoning and been hung up on as it says I’m not registered to telephone banking. I need to access my account as I’ve got payments I need to make. The card that says I need to put in to the card reader isn’t my card.

  • xKellieLou
    Kellie (@xKellieLou) reported

    @AskNationwide So you can talk your way out of it, I don't think so. I am emailed a complaint - you don't know how much this has affected me as a customer.

  • jaws321
    jaws6 (@jaws321) reported

    @AskNationwide Says tech problems. For log in?

  • warwick3090
    shite hawk (@warwick3090) reported

    My Mum passed away at the end of last month and trying to sort her financial affairs. I thought I'd closed her Bank account with @AskNationwide on the 9th July and was told I should hear from them in ten working days but heard nothing. 1/2

  • fimbisj
    JTB (@fimbisj) reported

    @AskNationwide why is your telephone number for customers 03457302011 such rubbish? What’s wrong with just answering the phone? Why does AI have to be involved? when using callback it rings twice and hangs up. Your branch staff are brilliant your telephone service is terrible

  • maryphillips22
    Mary (@maryphillips22) reported

    @AskNationwide It is still happening, I can’t log in

  • TheSmirkingApe
    SomeWhiteGirl (@TheSmirkingApe) reported

    @Sparky2504 @AskNationwide Good luck, do you have your customer number and your telephone password because you're not speaking to a person if you don't have these. Gone are the days when you just call up and speak to a person

  • fionab2367
    fiona brown (@fionab2367) reported

    @eugenereid @AskNationwide Been a long life customer as well and cannot fault the service provided

  • ESCMattUK
    ESC Matt UK 🇬🇧 (@ESCMattUK) reported

    @AskNationwide I’ve been trying to move my money from my current account to my savings account for several days but the app keeps refusing to allow me to do it. Please help

  • plattrophy141
    Platinum Trophy 141 (@plattrophy141) reported

    @AskNationwide Hello, I ordered a credit card over 10 working days ago and I still haven’t received it. I start a new job on Monday which I need the card for to pay for travelling but now I won’t be able to get there because of your inadequate service. Trashy Bank

  • wanna_be_dj
    Matty M (@wanna_be_dj) reported

    @AskNationwide No correspondence from you and you send me a letter asking me to call you. NO!!!. I have left you because of how you treated me. You’ve now added charges onto my account and again, that’s down to you and the way you treated me. Remove charges and add 50% discount for the distress caused and the hassle for me to move banks and I’ll pay.