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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Website (31%)
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Mobile App (28%)
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Login (28%)
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Transactions (10%)
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Withdrawals (3%)
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Transfer (1%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Rotherham, Islington, Sutton Coldfield, City of Westminster, Braunton, Montrose, Taunton, Leigh, Watford, Preston, Royal Leamington Spa, Leeds, Swadlincote, Walton-on-Thames and Tonbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Rotherham |
Mobile App | |
| Islington |
Website | |
| Sutton Coldfield |
Transactions | |
| City of Westminster |
Website | |
| Braunton |
Login | |
| Montrose |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Tennis Watcher
(@kdb119) reported
@AskNationwide The other thing that _I_ have long requested, is the ability to send secure messages via the app. Currently, these can only be created and read via the website which is such a faff to log into for this purpose. Similary with the Feedback Form.
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mark pounder
(@markpounder72) reported
@AskNationwide hi trying to make loan application, says due to technical issues unable to complete. The offer I have is only valid today, what time counts as today
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Matt Cooper
(@coopsPA) reported
@AskNationwide Why is this not provided online? The whole point of an online account is trying to not use up your staff resources! And ‘ordering’ doesn’t give the instant access that an online account advertises!
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Tennis Watcher
(@kdb119) reported
@AskNationwide Thanks for your prompt reply, but I have to say that is very disappointing to hear you are not even considering providing this. Especially during a pandemic, it seems a bizarre lack of foresight and appreciation of customer service.
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The Flying Suit
(@TheFlyingSuit) reported
@AskNationwide Can’t log in to the app - says you are experiencing technical problems. How long please?
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Draffs53
(@draffs53) reported
@AskNationwide Fortunately No. Installed AA app. Selected the Bank option. When I enter my Sort Code I get an error.
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Sean
(@Hoylake_trucker) reported
@AskNationwide when I try and use the 'save it' button on the app its just booting me out of the app and not saving the spare change. Can someone tell me how to a) fix it Or b) turn the save it function off. Thanks in advance
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Drew Wilson
(@Drewxyz) reported
@AskNationwide Yes all up to date. Still working ok on my ipad, just seems to have wiped itself on my iphone.
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JC
(@JessicaChaffey1) reported
@AskNationwide I haven’t been able to report it as I have forgotten my log in details, which to change I need my card. I have the app and need to transfer it to someone I’ve transferred to before.
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Chloe
(@chloe_white_98) reported
@AskNationwide I have received a suspicious text saying my card has been blocked and I am in the middle of an online purchase, could someone help please?
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Joanne Cooper
(@JoCo_68) reported
@hwallop @KirstieMAllsopp My local @AskNationwide building society reduced it’s opening hours throughout lockdown and was often shut when I wanted to enter. Then sent me a letter explaining they were closing down due to lack of use.
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Ian Mclaughlin
(@IanMcla59662489) reported
@AskNationwide Many thanks for this non-answer and unsupportive slow action
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Sean
(@Hoylake_trucker) reported
@AskNationwide Just tried to do that, but was unable to get past the select all point. Unfortunately I have to be somewhere else shortly, so will have to try again later. Will I be able to come back to thus thread later? Thank you for your help.
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Ritalee
(@Ritalee50311452) reported
@sophannetaylor @AskNationwide My account got same similar issue.. i contacted support services but they wouldn’t help me...I got referred to an agent on WhatsApp they are good and they are so helpful and reliable. Am sure they can help
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Sophie ソフィ-
(@sophannetaylor) reported
@AskNationwide I’ve been living abroad for two years and want to access my account. My debit card has expired, I have a new phone number, so I can’t get into online banking, how do I change my phone number to an abroad one ? 😭
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centrist(ish) lady
(@uokayhun) reported
Reasons why one banks with the @AskNationwide - because one’s partner has spent over an hour trying to report a #fraud on their @BarclaysUKHelp account and they literally don’t care and just close down the online chat. @Barclays - useless.
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Heidi Finch
(@finchh107) reported
@AskNationwide Would be in regards to a decision in principle/first time buyer mortgages with a help 2 buy isa involved
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Ian Mclaughlin
(@IanMcla59662489) reported
@AskNationwide When you fix this issue
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André Lombard
(@AndreLombard2) reported
@AskNationwide hi, my banking app hasn’t been working for 3 days now and I can’t get through on the phone. Please can you look at it?
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Paul Williams
(@PaulWilliamsF1) reported
@AskNationwide No it just sais declined each time , ring 0800 number abs message sais sorry we are having system issues but is that phone or payment ?
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Sue
(@Sue43047349) reported
@AskNationwide Please help have expected exchange today still waiting for an error on the offer to be corrected
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Tim Arnold
(@timarnold) reported
Today @Vimeo have stolen £82.80 from my @AskNationwide bank account in collusion with @Visa. If I didn’t update my payment details, it’s because I didn’t want your service anymore. Taking money from low income musicians in a pandemic is not a good look Vimeo, Visa. Give it back
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Ian Mclaughlin
(@IanMcla59662489) reported
@AskNationwide To highlight how awful your telephone support is to current and potential customers is not spam. It fair warning or awful Customer service you still haven’t offered a solution to
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Kathy
(@Lady_greentea) reported
@AskNationwide is there an issue with card payments as won’t work with iPhone. Rebooted and still no joy
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kevin knights
(@kman2012bu) reported
@AskNationwide I have never with such a slow building society service is diabolical
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Paul Williams
(@PaulWilliamsF1) reported
@AskNationwide is there an issue processing credit card payments as can’t pay for something and ring 0800 number abs it sais system error , please advise
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Ian Mclaughlin
(@IanMcla59662489) reported
@AskNationwide More delays- more time my parents doesn’t have access to their own money, have already down that but need to raise how inaccurate your posts of being supportive are
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Draffs53
(@draffs53) reported
@AskNationwide I have a Flex Plus Account which gives me Car Breakdown via the AA. Downloaded the AA app and giving me an error for my Sort Code.
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Matt Cooper
(@coopsPA) reported
@AskNationwide And surely such a request is a simple thing to program and allow a user to access using online banking. The whole point of an online account is *not* having to go into a branch. And I *still* wasn’t able to get the document I need!
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Ian Mclaughlin
(@IanMcla59662489) reported
@AskNationwide Can’t access internet banking as don’t have bank card to use card reader and you have not updated her details 3 months ago with her new phone number