Nationwide status: access issues and outage reports
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Full Outage Map
Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
- Login (27%)
- Website (25%)
- Mobile App (24%)
- Transactions (16%)
- Transfer (7%)
- Withdrawals (1%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Stockport, Blackwood, Dumfries, Haddington, Retford, Slough, Frimley, Wandsworth, London, Birmingham, Dartford, Ipswich, Leicester, Southend-on-Sea, and Leeds.
| City | Problem Type | Report Time |
|---|---|---|
 Stockport
|
Mobile App | 4 days ago |
|
Blackwood
|
Login | 6 days ago |
|
Dumfries
|
Transfer | 7 days ago |
|
Retford
|
Login | 11 days ago |
|
Slough
|
Mobile App | 14 days ago |
|
Wandsworth
|
Login | 20 days ago |
Full Outage Map
Community Discussion
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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World Carrot Museum 🥕 (@carrotmuseum) reported@AskNationwide Now that Virgin Money is full part of Nationwide why can't I access your ISA rates as a Virgin customer? e.g 1 year fix 4.5% Virgin is 4.22%
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Niz1111 (@Niz11111) reported@AskNationwide apparently nationwide are having issues processing payments with no notification to customers. A direct debit for y credit card was made and reversed. Payment from savings to current also reversed. This is causing distress and anxiety for me as it could affect my
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Alecs Caerdydd (@Alecs_Caerdydd) reportedPIN reminder on @HalifaxBank app: open app, pin reminder ✅ PIN reminder on @AskNationwide: Open app, help, pin reminder, cannot do this on app - go to internet banking, enter customer number (no idea), back to app, find customer number (copy and paste not available), (1 of 2)
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Neve (@nevesunhappy) reported@AskNationwide app down? I cannot pay for anything from my phone, the app says my account does not exist ..
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CJ © 📷 (@photo_cj) reported@AskNationwide Gave up after 40mins Decided to look at opening a @NatWest_Help account instead of adding to the ones I have with you, which will probably close as I don't have any digital access (very old, long standing accounts).
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Julie (@JulieMelvinator) reported@AskNationwide I’m fuming!! Finally got thru to HMRC to make a payment and you’ve blocked my card cos I tried twice due to the automated service not hearing my postcode wrong!!! Now I’ve got to get on the phone to them again… !! As you’ve blocked the payment!!!!!!
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Holly 🇺🇦 (@HoZiegler) reported@AskNationwide When will faster payments issue be fixed I need to transfer money urgently
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Tom Morgan (@twmorgan11) reported@AskNationwide No problem I'm sorted speaking to your agent now – but you should have a look at that in your app UX, as it's completely bonkers to ask a user to insert the lost card to replace their lost card
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🦋 (@_xnxnxs_) reportedwhat a disgraceful experience i had in your kingston branch! @AskNationwide Simply requested help as i was struggling to open a bank account online. The lady i had had a bad attitude! After another question, she pretended not to hear me, randomly clicking with her mouse 1/2
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Hols 🍒 (@Hmadtmts) reported@AskNationwide I’ve just tried to call the call centre with an issue I have & I was verified & then the bot said “Due to unforeseen circumstances your call cannot be taken right now” - Please can you help? I need to speak to someone ASAP, thanks
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Ethan (@ethanms10) reported@AskNationwide how do I check if an ISA is flexible and what’s your deadline for the end of the tax year?
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Ash Davidson (@AshDavidsonUK) reported@financefraz @AskNationwide Yeah was a shame, turned out that if your rejected at any point it’s on system for all applications. The first one got rejected due to a format issue with one of the inputs 🙄
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Magic Cram Crock (@craig13mcc) reported@AskNationwide Evening guys, I've just had a "technical issue which wasn't my fault" message when trying to apply/open an account. Are you able to help me with this or point me to the correct team or number please. Cheers Craig
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Kleo Sings UK (@KleoSingsUK) reported@AskNationwide I have also sent an email to you CEO as I’m unable to find a customer support email
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Chris (@ryansmi89) reported@AskNationwide 45 minutes on the phone, assured my issue was resolved. Came off the phone, it happened again. Now been waiting an hour and a half on live chat. Not best pleased with such poor service.
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Bec (@becclar15) reported@AskNationwide hi Nationwide, new customer, how do I apply for a cash isa? It’s a mystery, website doesn’t specify if members or non members. Can’t call. How do I speak with someone please?
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#Dalekphobia a.k.a. #anti_Dalek_hatred tsar (@bindon) reported@AskNationwide The "new look" on the customer web portal is atrocious. You must create an option to keep the previous format permanently! I would switch banks, but I've been a customer for 40 years. Hopefully you will get over whatever it is ur design team are going thru & go back to how it was
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Chartman69 (@WhatFuckwittery) reported@AskNationwide customer service ? Absolute joke ! 🤬
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Rachel small (@rachismall) reported1/2 WARNING to customers, immensely disappointed with @AskNationwide, been a loyal customer with my mortgage, never missed a payment, kept my house in great condition that it sells in 5 days! Having to move as my dad is palliative and I want to care for him, like I did my mum.
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Claire McClean (@Claire__McClean) reported@AskNationwide I have called your customer service line and have been told that there is no way for me to be sent or be told what my long number on my card is. Is that correct? In which case if you need a refund onto a card you don't have you have no way of getting the refund.
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CPB199 (@Christo31623961) reported@AskNationwide so im overseas and I've list my credit card. My app is is on another phone. Tried to call to cancel the card - appears your not working. So what shoukd i do?
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Holly 🇺🇦 (@HoZiegler) reported@AskNationwide when will the faster payments card reader issue be fixed ?
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Sheridan Birtwistle (@twwooer) reported@AskNationwide very intrusive process logging into my account online just now. Question after question. ¿Who ******** thought this was a good idea? After the interrogation had to login again
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will east (@wileast) reported@AskNationwide I made two payments a couple of days ago which have come out of my account but haven't arrived at the payees account. Is there a known payment issue or is there a number I can call to check?
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Mark Sowton (@SowtonMark) reported@AskNationwide A week ago my card was stopped in branch due to me spotting fraudulent activities. Still awaiting my new card, and email or a text. Very poor service, but I am use to this from Nationwide.
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Chris Dawson (@ChrisCharlesD1) reported@AskNationwide what have you done to the website and transaction view, its awful please go back to the old view. Who ever is the UI developer and signed off on this needs to get a grip.
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Ziad Roving-Reporter (@ZiRovinReporter) reported@AskNationwide Hi Nathan. I’ve already been complaining since Thursday and your fraud team never got back to me. I’m going tomorrow and because no one bothered to help me and no card I’m screwed! I’m extremely disappointed at you people! #askNationwide #NationwideBuildingSociety
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OL (@LerryOwen) reportedHey @AskNationwide very disappointing you can’t open a ISA with yourselves online unless you’re an existing customer. Also very poor not to be able to transfer an existing isa in along with allowing this years allowance.
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KatStone (@stone_kat1123) reported@DebiEvansMatron @AskNationwide shocking we moved to Nationwide due to a load of **** at HSBC If we encounter any issues we will move again Where do you recommend?
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sharlea’s ego told her to. (@perriepunchline) reported@AskNationwide Hi, I’m trying to make a BACS payment to someone new and it keeps saying there’s a technical problem.