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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Nationwide Outage Chart 11/30/2023 02:10

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (35%)

    Mobile App (35%)

  2. Transactions (22%)

    Transactions (22%)

  3. Website (20%)

    Website (20%)

  4. Login (14%)

    Login (14%)

  5. Withdrawals (5%)

    Withdrawals (5%)

  6. Transfer (4%)

    Transfer (4%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Coventry, Nottingham, Hendon, Uckfield, Chester, Portsmouth, Sheffield, Mitcham, Lockerbie, Stoke-on-Trent, Ayr, Brighton, Sittingbourne, Wishaw and Bristol.

Loading map, please wait...
City Problem Type Report Time
United KingdomCoventry Mobile App
United KingdomNottingham Mobile App
United KingdomHendon Mobile App
United KingdomUckfield Login
United KingdomChester Transactions
United KingdomPortsmouth Login
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • geekyhijynx GeekyHiJynx Reviews (@geekyhijynx) reported

    @AskNationwide TV Adverts are painful enough without having to sit there listening to terrible poems being read to me by annoying people

  • CharmaineAyden Charmaine Ayden (@CharmaineAyden) reported

    @AskNationwide Still nothing and receiving the same error 😭

  • Claire_Edberg Claire 😎 (@Claire_Edberg) reported

    @AskNationwide Been in Aldi. Debit card was initially declined then accepted (both times PIN entered). Sibling cannot take cash out of cashpoint, yet you havent issued any warnings customers may face problems....

  • Claire_Edberg Claire 😎 (@Claire_Edberg) reported

    @AskNationwide I going to try an access my accounts via online banking and will reply back asap.

  • g2jones Gemma Bradbrook (@g2jones) reported

    @AskNationwide Why have you sent this to everyone? Data protection issues

  • Doodlebug18 Sara :) (@Doodlebug18) reported

    @AskNationwide Hi. I have been charged an Arranged Overdraft Interest today, even though I haven’t been in my overdraft since 11/1. I know that it is usually 28 days after statement date but confused why I’m still being charged something each month. Could you help clarify please?

  • DSRichard81 Sir Zider81 (@DSRichard81) reported

    @AskNationwide drop your poetry Ads, they are awful.

  • theFionaScott Fiona Scott (@theFionaScott) reported

    On the phone to get help from @AskNationwide for over 23 minutes to ask a simple question about my account - talk about terrible customer service! What the hell is going on?

  • AC_Cummings1 Andrew Cummings (@AC_Cummings1) reported

    @AskNationwide It’s just extremely disappointing being a loyal customer of 20+ years, but only new customers can benefit from the offer.

  • b12ay Christopher (@b12ay) reported

    @AskNationwide hey, are all of your cash machines down in south london?

  • TKCanute Smokey the Satirist (@TKCanute) reported

    @AskNationwide I've already logged a missing account via the website. I'm just annoyed.

  • andymhamilton Andrew Hamilton (@andymhamilton) reported

    @AskNationwide 1 year triple access online sav 11. I simply want the same again without the hassle every year.

  • RocheFive Matthew Tamea (@RocheFive) reported

    @AskNationwide six weeks after providing POA docs my brother still has no access to manage my dying mother’s finances. She has DAYS left to live. Even branch staff think the circuitous catch22 red tape is crazy. This needs *urgent* care and attention and immediate resolution.

  • p9917j Paul Jones (@p9917j) reported

    @AskNationwide @D4vidElliott I’m also a new (current account) customer- old saver customer. I concur, it’s very annoying.

  • bethancelia Beth ~ (@bethancelia) reported

    @AskNationwide Well I’ve tried that and the call keeps failing. Can’t I confirm my identity through DMs as this seems to be the only method of communication that is working

  • ojxcksonnn owen (@ojxcksonnn) reported

    @AskNationwide Hi my current account is set to close on Monday 4th April. I have used the current account switch service to do this. I’m expecting a payment from my old employer this Friday however if it’s late or they pay my closed nationwide account what happens ?

  • bit_by_bit Nik - wrangler of Data (@bit_by_bit) reported

    @AskNationwide I raised the complaint - no news yet. I also tried webchat which was absolutely no help at all. No answer on google pay. So still no access to any money. It's pretty shocking that you seem to have no clue about this.

  • acthell helen t (@acthell) reported

    @AskNationwide Can’t issue a cheque or transfer into her bank account?!?

  • bethancelia Beth ~ (@bethancelia) reported

    @AskNationwide I can’t see that either. Mobile or desktop site there’s no contact button aside from calling

  • PRFCVET peter mays (@PRFCVET) reported

    @AskNationwide hi the face recognition on the nationwide app stopped working some time ago is there a fix ?

  • acthell helen t (@acthell) reported

    @AskNationwide Pretty impossible as branches are only open 9-4 Monday to Friday and I work Monday to Friday 9-5! My daughter can’t go in on her own as she has a physical disability and my next available leave is Easter. So tell me in age of electronic transfer why are you the only service that

  • bit_by_bit Nik - wrangler of Data (@bit_by_bit) reported

    @AskNationwide I didn't ask you to access my account via twitter. I was in the branch, I have used webchat and I have raised a complaint. None of which answered any questions on google pay not working or helped with the issue so far. A physical letter only narrowly beats a fax.

  • terrygparrott TGP (@terrygparrott) reported

    @AskNationwide Yes, sort out @BritishGasHelp and get them to fix the My Energy section of their website and app, it hasn't worked since 14th Feb!

  • bethancelia Beth ~ (@bethancelia) reported

    @AskNationwide I’ve now been in the fifth US establishment where my card has been rejected. I have cleared fraud, my husbands card works fine and it’s now embarrassing that it’s not working. Can someone find a way to fix it please?

  • sivory20 Simon Ivory (@sivory20) reported

    @AskNationwide If my wife opened a 1 year Triple Access Online Saver 12 account in early February this year at 0.45%pa, why on earth does she have to apply for another new identical account to take advantage of the new 0.7% now on offer ? They're not Fixed Rate Bonds ???

  • shesamonster Hannah O 👻 (@shesamonster) reported

    @AskNationwide Hi! My bank card has been acting up, sometimes not working when trying to use contactless & today was showing as invalid/unable to read when trying to use it. How can I get a replacement card? I can only see the option to report lost/stolen, not damaged. Thanks!

  • MagicTorch82 Jamie (@MagicTorch82) reported

    Just had the worst customer service from @AskNationwide regarding an on going mortgage query. The agent was rude then cut me off. Nice little complaint going to be raised.

  • bethancelia Beth ~ (@bethancelia) reported

    @AskNationwide I’m trying to find the online chat option but can’t see it and it’s a Sunday so I can’t call. I now can’t access my money from my Apple Pay, chip and pin and contactless. It’s not about fraud bc I’ve already confirmed who I am and where I am. It just doesn’t make sense?

  • go_dizzy_go Sylvia 👵🛫⛩🇯🇵 (@go_dizzy_go) reported

    @Crazier If I write a poem to @AskNationwide nationwide you think they'd help me?

  • stricksmate stricksmate (@stricksmate) reported

    @HalifaxBank Hi Sophie-Louise, so will that count as a late payment or no? I sent it from @AskNationwide on 25.3.22 which has gone through no problem.