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Nationwide

Nationwide status: access issues and outage reports

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Full Outage Map

Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  • 34% Login (34%)
  • 28% Website (28%)
  • 17% Mobile App (17%)
  • 16% Transactions (16%)
  • 6% Transfer (6%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Gateshead, Birmingham, Boston, Gorseinon, Bristol, Wokingham, City of Westminster, Cardiff, Leighton Buzzard, Colwyn Bay, Chesterfield, Woodford Green, Casterton, Milford Haven, and Leeds.

CityProblem TypeReport Time
Gateshead Transactions 4 days ago
Birmingham Transactions 5 days ago
Boston Login 5 days ago
Birmingham Login 6 days ago
Gorseinon Login 6 days ago
Bristol Login 8 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • MARKAFN
    Mark (@MARKAFN) reported

    @AskNationwide when a Fix rate bond has matured and if it is left to turn into an instant access maturity bond account can I then just add money to it and treat it like a normal savings account?

  • photo_cj
    CJ © 📷 (@photo_cj) reported

    @AskNationwide No, it's okay. Decision made as there is also reduced branch access to consider. If you don’t already have digital access, then you are basically stuffed! After 30years loyalty, we are too old to get all technical with new phones & expensive hardware along with broadband etc

  • lizreason
    Liz Reason (@lizreason) reported

    @AskNationwide I received an email about voting but it was empty. I would like it sent again successfully. I also want to know that I can vote for the customer representative

  • IMissHitchSlaps
    Orwellwasright Abouttheleft 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@IMissHitchSlaps) reported

    @TheSmirkingApe I used to go there regularly. Best avoided now. It's basically bomalia. @AskNationwide have their head office there, they're both importing indians to work in Swindon, and therefore help with Swindon's enshittification AND outsourcing call centre jobs to india.

  • angry_goblin
    😈 Angry Goblin ن (@angry_goblin) reported

    @AskNationwide Thanks, I phoned Credit Card Services and they were able to help. 👍

  • PAbabaowei
    Preye Ababaowei (@PAbabaowei) reported

    @AskNationwide I really need the help of your back to properly check the losing of my account, so my name is Andy Ababaowei I studied at Nottingham Trent University, I was there on scholarship, and I was receiving my stipends from your bank.

  • mm219009
    lm210 (@mm219009) reported

    @AskNationwide hi, any known phone line issues? I’ve phoned twice and got cut off after being on hold for 6 minutes both times. Selected call back option and I’ve been hung up on again when the advisor phoned me back!

  • Sparky2504
    Chris (@Sparky2504) reported

    Hi @AskNationwide The app isn’t working for me either! It hasn’t been working since last night. Keeps saying “Something went wrong”. I have restarted the app and also uninstalled and reinstalled it. Still doesn’t work.

  • KarlDyer15
    Karl Dyer (@KarlDyer15) reported

    What the hell has happened @AskNationwide you used to be the best place to bank with good customer service, you’ve now just closed my ISA with no further deposits being allowed 🤯

  • willyamhobbs
    william (@willyamhobbs) reported

    @Mollylou1988 @AskNationwide I am also having problems but Nationwide are claiming that everything is fine?

  • Southbourne101
    Southbourne 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿🇫🇷 (@Southbourne101) reported

    @MichaelFra89678 @AskNationwide Just have a look on the website about qualifying current accounts. Honestly the hoops you have to jump through just to get £100.

  • JBerkeleyClarke
    James Berkeley-Clarke (@JBerkeleyClarke) reported

    @Tel_Wilcox @AskNationwide @VirginMoney Oh damn that's bad! I saw the two different bank posts and thought you had been hacked. Seems service in all areas is ridiculously poor lately. Crap 🙄

  • hammal6474
    Steve Hammal (@hammal6474) reported

    @AskNationwide I will, thanks. The manager in question needs to be removed from any customer facing role if persecuting old and vulnerable people is what she classes as doing her job 🤬🤬🤬

  • DuncsGillespie
    Duncan Gillespie (@DuncsGillespie) reported

    A big SO to the customer service @AskNationwide Orpington in setting up my Member Exclusive Bond.Other banks will just tell you to go home and do it online.But in branch it’s quick and more importantly safer, as it gives customers peace of mind from making mistakes #nationwide 🙌🏻

  • aftabamon
    Kaleem Aftab (@aftabamon) reported

    @AskNationwide none of the numbers to call from abroad work? It's impossible to reach you!

  • independencekat
    kathleen reid (@independencekat) reported

    @AskNationwide as much as I love daily puzzles, not so much with my banking app. App said I had to re install which I have done twice and again not able to move money or access chat or other services.

  • DiamondDaysXO
    Lauren ☕🎶 (@DiamondDaysXO) reported

    @AskNationwide Hoping you can help me with this if APCOA refuse? It was on a debit card though.

  • EzeHive
    Eze Hive (@EzeHive) reported

    @AskNationwide closing an account for no reason, not responding to messages and now refusing to tell me where my money is is a big problem and fraud. Just because I ordered a new card. Urgently get back to me, I shouldn’t have to wait hours on a phone when you’ve taken my money

  • cmdfreeman
    Christopher Freeman (@cmdfreeman) reported

    @AskNationwide Are you absolutely sure all your systems are working perfectly? I’ve been waiting over 90 minutes for a simple bank transfer…..

  • JohnCJNation
    John Nation (@JohnCJNation) reported

    @AskNationwide there appears to be a problem logging on requesting a text message? The card reader access is working.

  • thePompeyPope
    the pompey pope (@thePompeyPope) reported

    @AskNationwide 35 mins into a web chat.Nothing so far except the answer to someone else's query. 27 mins into phone queue . Have some questions to be answered before I can start application for joint account. Perhaps I'll go elsewhere. Terrible service

  • Hengist123
    Don Calogero (@Hengist123) reported

    @MichaelFra89678 @AskNationwide A lot of people took out £100 savings in every building society in the age of carpetbaggers trying to close them down, in the hope of a huge windfall.

  • BaileyBai_Allen
    Bailey (@BaileyBai_Allen) reported

    @AskNationwide my money I’ve sent to my Monzo account hasn’t gone through and I sent it many hours ago, is there an ongoing issue?

  • JasminKeppie
    Jasmin Keppie (@JasminKeppie) reported

    Been loyal customer to @AskNationwide for 16 years but having two current accounts with them every year and because I can’t afford to save not getting the £100 bonus totally has put me off banking with them now.

  • jbtrance
    Jordan (@jbtrance) reported

    @AskNationwide I've tired calling the bank now 3 times today and everytime I've got through they can't hear me... I know it's not the phone as I've used 3 different phones. Is there a problem on your end ?

  • cmdfreeman
    Christopher Freeman (@cmdfreeman) reported

    @AskNationwide @Mollylou1988 Similar problem. Money transfer to another bank says it’s worked but over 90 minutes later hasn’t arrived. Something definitely wrong.

  • Josiry71
    Josie Bishop (@Josiry71) reported

    @AskNationwide I don't know when I have had such rude disrespectful service trying to help my elderly friend as I have had from your support service

  • dianakimpton
    Diana Kimpton (@dianakimpton) reported

    @AskNationwide I’ve already called. That’s why I know there really is a problem. You aren’t doing anything to warn customers about it so I thought I’d do it myself.

  • revoraman
    Ric M. (@revoraman) reported

    @AskNationwide Her response and get away for an early lunch! What a diabolical and despicable level of Customer Service from Nationwide. Now, a Complaint to the Financial Ombudsman is the only choice left for me. #Nationwide? Not worth a piss in a pot!!

  • AstonoftheLord
    Aston Lord of Who 🦁 (@AstonoftheLord) reported

    @MichaelFra89678 @SkhTrains @AskNationwide Then maybe save some money like the rest of us and you will get a little bit of help. If you can’t save £100 by your age then you are not making good financial decisions.