Nationwide status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (47%)
• Website (24%)
• Mobile App (19%)
• Transactions (8%)
• Transfer (2%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Ascot, East Harptree, City of London, Liverpool, London, Southminster, Luton, Rochdale, Colchester, Peterborough, City of Westminster, Poole, Ashford, Great Malvern, and Farnborough.

City	Problem Type	Report Time
Ascot	Login	4 hours ago
East Harptree	Website	1 day ago
City of London	Login	1 day ago
City of London	Website	1 day ago
Liverpool	Website	1 day ago
City of London	Website	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Matabele Warrior (@bsisa16) reported 8 minutes ago

  @educationgovuk I hear I being charged 2.50 being late. At a very top Pri - School. It is not going to happen @Uber_Support. We Charge back @AskNationwide...you will pay my money back. There are cameras...I challenge the British Company working with Chinese Company in Shenzhen...pull out the CCTV.

• 
  Tina Raistrick (@tinamay1977) reported 18 minutes ago

  @AskNationwide Its says technical issues nationwide end

• 
  Mark Wilson #NAFOfellas 🇬🇧 🇺🇦 (@MarkWil66911411) reported 19 minutes ago

  @AskNationwide just had a faster payment sent however nothing is showing in the app are you aware of any issues

• 
  Amy Marie 🤍🖤 (@Missamypacey_93) reported 20 minutes ago

  @AskNationwide is they a problem with transfers. Sent money to somebody and they not recieved it

• 
  Aston Lord of Who 🦁 (@AstonoftheLord) reported 20 minutes ago

  @MichaelFra89678 @SkhTrains @AskNationwide Then maybe save some money like the rest of us and you will get a little bit of help. If you can’t save £100 by your age then you are not making good financial decisions.

• 
  Christopher Freeman (@cmdfreeman) reported 26 minutes ago

  @AskNationwide Now the banking app is down. You need to come clean with people. This is totally unacceptable.

• 
  Premier League tour (@IAmtheRedeemer) reported 27 minutes ago

  The new update for the @AskNationwide app is so useful. Being able to view your PIN and card details inside the app is a massive help.

• 
  lm210 (@mm219009) reported 29 minutes ago

  @AskNationwide hi, any known phone line issues? I’ve phoned twice and got cut off after being on hold for 6 minutes both times. Selected call back option and I’ve been hung up on again when the advisor phoned me back!

• 
  ME? I'm not well.... (@itsfar2bright) reported 29 minutes ago

  @AskNationwide @lourowlands99 You can’t remove the card reader if you’ve never had one ! This was a problem several Months ago. Seems you’ve updated the system with the same error. I too can’t transfer money.

• 
  Southbourne 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿🇫🇷 (@Southbourne101) reported 30 minutes ago

  @MichaelFra89678 @AskNationwide Just have a look on the website about qualifying current accounts. Honestly the hoops you have to jump through just to get £100.

• 
  Jordan (@jbtrance) reported 34 minutes ago

  @AskNationwide I've tired calling the bank now 3 times today and everytime I've got through they can't hear me... I know it's not the phone as I've used 3 different phones. Is there a problem on your end ?

• 
  Political Jack (@PoliticalJ4ck) reported 35 minutes ago

  @AskNationwide 2 things. I have push notifications on and they work. No issues there. But how do I get this for payments in and out? I.e. I paid someone £10 etc.

• 
  Sam C (@misssamc) reported 36 minutes ago

  @AskNationwide any known issue around one time codes not being received? 🫠

• 
  Kate (@katelallyx) reported 39 minutes ago

  @AskNationwide trying to move money from my current account, using card reader etc but getting 'we're experiencing a technical problem' - according to your website though 'services are working normally' ?

• 
  Chris (@Sparky2504) reported 39 minutes ago

  @AskNationwide This is exactly why I’ve now taken my 3 accounts to NatWest. Nationwide are so behind with the times with their procedures & systems. NatWest can usually fix everything online without having to call them. People don’t have time to call companies & wait on hold for ages anymore!

• 
  Steve Hammal (@hammal6474) reported 40 minutes ago

  @AskNationwide I will, thanks. The manager in question needs to be removed from any customer facing role if persecuting old and vulnerable people is what she classes as doing her job 🤬🤬🤬

• 
  pog 🦧🎷🐛 (@pogpoggfrog) reported 40 minutes ago

  @AskNationwide fix ur website i want my student just eat voucher code RIGHT NOW

• 
  Marbles (@MarblesRadio) reported 41 minutes ago

  @AskNationwide I have found an unsigned Debit Card on the pavement - Not sure what you'd like me to do with it - can't find a way to speak to a real person on your website - AI only interested if an existing customer

• 
  daisy macvicar (@daisy_macvicar) reported 42 minutes ago

  @AskNationwide I’ve tried to change my address on my account multiple times but it keeps saying there’s a service issue. I don’t stay at the address that’s on my account but I have received letters to my current address

• 
  lorna50 (@lornaparadise) reported 43 minutes ago

  @AskNationwide @Turbo_GSXR11 Even tho have told you countless times about our circumstances yet no help

• 
  JTB (@fimbisj) reported 45 minutes ago

  @AskNationwide why is your telephone number for customers 03457302011 such rubbish? What’s wrong with just answering the phone? Why does AI have to be involved? when using callback it rings twice and hangs up. Your branch staff are brilliant your telephone service is terrible

• 
  Nick Clitheroe (@NickClitheroe) reported 45 minutes ago

  Hey @AskNationwide, your AI bot for customer service phone calls is dreadful. Get rid of it and just let us ring straight through to a human being please!

• 
  Neil cole (@Neilcol19002790) reported 47 minutes ago

  @AskNationwide how do I send a person X message as you don’t seem to have a email contact address on your website

• 
  Joshua Pearson (@JoshPearson88) reported 48 minutes ago

  @geordiegirlx @AskNationwide I think there was qualifying criteria. Have a look on their website so next time you get it!

• 
  Frazer Grant (@financefraz) reported 50 minutes ago

  @AshDavidsonUK @AskNationwide eww thats not the best is it for a customer of 30yrs! I don't bank with them tbh, only savings and a credit card, still have a bank acct with them to take advantage of the £100 payment though

• 
  Matt Leslie (@mattleslie74) reported 51 minutes ago

  @AskNationwide Your automated service is hopeless. Took eight minutes of being given the runaround & having to answer the same questions over & over before I got through. Also, your app (for Android) is not working when verifying a payment I've made to a third party.

• 
  ian ross (@ianross48395988) reported 1 hour ago

  @AskNationwide Nationwide advised a customer of our company we were a scam concern and not to pay us for an order! We are a small 22 year old family company.

• 
  Eze Hive (@EzeHive) reported 1 hour ago

  @AskNationwide closing an account for no reason, not responding to messages and now refusing to tell me where my money is is a big problem and fraud. Just because I ordered a new card. Urgently get back to me, I shouldn’t have to wait hours on a phone when you’ve taken my money

• 
  SomeWhiteGirl (@TheSmirkingApe) reported 1 hour ago

  @Sparky2504 @AskNationwide Good luck, do you have your customer number and your telephone password because you're not speaking to a person if you don't have these. Gone are the days when you just call up and speak to a person

• 
  2SpikyHairedWweFans (@2spikywwefans) reported 1 hour ago

  @santanderuk you ******* **** bastards! Been waiting over an hour on chat to be connected! What is it with this **** substandard service! I really am thinking of moving to @AskNationwide