Is Nationwide down?
No problems detected
If you are having issues, please submit a report below.
Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
-
Mobile App (36%)
-
Website (22%)
-
Login (19%)
-
Transactions (14%)
-
Transfer (6%)
-
Withdrawals (3%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Wigston Magna, Norwich, London, Islington, City of London, Woodford Green, Newark on Trent, Southampton, Leigh, Neath, Plymouth, Manchester, Leeds, Oxford and Hinckley.
| City | Problem Type | Report Time |
|---|---|---|
 Wigston Magna |
Website | |
| Norwich |
Transfer | |
| London |
Website | |
| Islington |
Mobile App | |
| City of London |
Login | |
| Woodford Green |
Transactions |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
-
Cerian 🏴
(@CerianJohn) reported
@bygrhel @AskNationwide It took me over 20 minutes to get through by which time my shopping had been put back on the shelf I can't believe they did nothing to resolve or broadcast the problem, just expected customers to wait on the phone to sort it out themselves
-
Mitchell Burack
(@BurackMitchell) reported
@AskNationwide Thank you for the quick response Kamara! Error message reads: "Sorry, we're unable to show you all your account info at the moment. This also means you're (you'll?) be unable to make payments from some accounts. We're working to get things back to normal as quickly as possible"
-
rstar666
(@rstar666) reported
@a_lidwell @AskNationwide @BBCNews It’s unbelievable that an IT Issue which has been ongoing for a month impacting “some” customers has still not been resolved.
-
לויד
(@couldbelloyd) reported
@AskNationwide answer dm, i've been with you nearly 3 years. you're responsible for my money therefore resolve the issue regarding these fraudstars. I want my money back 👍🏾
-
John Brissenden 💙
(@johnbrissenden) reported
@AskNationwide Hello there. My credit card seems to have been blocked, and I can’t get through to customer service to sort it out. Can you help please?
-
Yiuwin Tsang
(@yiuie) reported
@AskNationwide hey! On hold for 30mins trying to sort out my ccard being declined - is there an outage?
-
WrathOfMyBombast
(@Stephen41792571) reported
@AskNationwide Yes I have. Last year when I made a claim (around August) and then again yesterday. I was informed that it had been escalated and their "IT people were looking at it". It means customers can't self-service and places onus on LSG teams to answer the phones for all claims
-
ap245
(@ap24512) reported
.@AskNationwide Hi, is anyone working the phones in your Credit Card team? 30 mins on hold last night, currently 15 mins on hold.
-
Chaoticlife
(@Rory196) reported
@AskNationwide I have requested a card reader now 4 times but still have not received it, meanwhile you have my money which I don't seem to be able to release. It is impossible to get through to you on the telephone
-
Fifi 🏴 🏴
(@fifijo5) reported
@AskNationwide I’ve given up, I do not have time to waste on hold to you. It’s a shame as I do all my banking/mortgages with the Nationwide, but this shocking service is making me rethink. I cannot believe you take more than 50 minutes to answer a helpline, totally unacceptable.
-
Fifi 🏴 🏴
(@fifijo5) reported
@AskNationwide I’ve been on hold for 40 minutes to your “helpline”, what’s going on. My credit card has been declined for no reason. Do you have technical problems and if so, why are you not publicizing it? Shocking service!
-
Helen B
(@bygrhel) reported
@MartinGrainger6 @Coastermitch @AskNationwide Are they going to fix it?
-
Graham Hurley
(@graham_hurley) reported
@AskNationwide were there issues with direct debits on credit cards today. I don’t have a dd set up but one was tried and reversed on my account.
-
Alan Siggs 💙
(@AlanSiggs) reported
@AskNationwide Hi - are there delays with ISA applications? My confirmation said up to 15 working days but you will contact me by email and text during the process. I applied on 18/4 (16 working days) but have heard nothing. I have an application reference screenshot. Thanks.
-
Stacey Gilbert
(@SGilbertDesigns) reported
@AskNationwide I lost my passcode 4 years ago, I've been on the app to change it, I change it using the card reader, then it asks me to verify it the 2nd 4th number etc, it says doesn't match when I know it's right, what I just set up had this issue for years
-
rstar666
(@rstar666) reported
@a_lidwell @AskNationwide @BBCNews I’ve experienced exactly the same as you, first it was my IT issue and they later admitted it was theirs and since keep advising they have no idea when a fix will be implemented!
-
Rebecca
(@Rebbeebee) reported
I have been a customer with @AskNationwide for well over 20 years but I’ve never felt less valued as a customer. They don’t care at all about the people that bank with them.
-
Madgett
(@M4dgett) reported
@AskNationwide No, I won't DM you. I've wasted enough time on the phone with your bank over the last two days. You need to sort out your systems they are not working.
-
rstar666
(@rstar666) reported
@AskNationwide With all due respect your IT Team have been working on this issue for a month and still haven’t managed to resolve it - many customers are being impacted and have lost online access to credit card accounts. It’s far from ideal I agree and frankly unacceptable.
-
Teenybeanie
(@teeny_beanie911) reported
@AskNationwide as the many other customers have stated my credit card has also been declined numerous times tonight! Why not just say you have an issue? Instead we all look like we are at our limits 🙄 get it sorted!
-
Teenybeanie
(@teeny_beanie911) reported
@AskNationwide @fifijo5 I know, but instead they just say “I’m not aware of any problems!” 🙄🙄🙄
-
Thomas Sturgess
(@ThomasSturgess1) reported
@AskNationwide Hi I have just opened a second account with you and I seem to have been given a second customer number - will both accounts show in the online banking approver the next few days?
-
Anne Lidwell
(@a_lidwell) reported
@yiuie @AskNationwide My credit card was declined this morning. When I eventually got through to Nationwide I was told that I was one of a number of people who had been blocked by an IT error. I was then unblocked and transaction went through later. Surprised they didn't tell you that in the tweet.
-
Gareth Smith
(@garethsmith72) reported
@AskNationwide yes spoken to someone part of your it glitch which I am sure is causing the big phone queue. WHY have you not warned people on the app of this...I sending a complaint
-
Alison Marrs 💙
(@Alison_marrs) reported
Good morning @AskNationwide could you advise how I can get a replacement for a broken debit card please? It is neither lost nor stolen and I can’t find an option on your telephone help line that allows me to speak with someone
-
Sarah Henderson 💙
(@lady_sara73) reported
@AskNationwide my ccard has been declined twice today. Is there a problem? Tried ringing to ask but gave up as queue too long.
-
Martin Grainger
(@MartinGrainger6) reported
@Coastermitch @AskNationwide Gave up after 25 minutes on hold but have a similar block on my CC and spoke to somebody today who was told by customer services it had happened to a lot of cards.
-
WrathOfMyBombast
(@Stephen41792571) reported
@AskNationwide can you intervene to sort the issues with Lifestyle Services Group phone insurance website ? It's been a year and I'm still unable to register on their Nationwide-branded site. They clearly have IT issues that aren't being dealt with. Not good for your brand!
-
Anne Lidwell
(@a_lidwell) reported
@rstar666 @AskNationwide @BBCNews So glad to see someone else asking about this. I have been having problems for a couple of months and was initially told it was just me. Have exchanged countless secure messages. Getting apologies now but no resolution. Having c card blocked today by IT error was last straw!
-
Callie
(@_CallieLimb) reported
@AskNationwide The one on the website 03457 30 20 10