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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Website (30%)
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Mobile App (28%)
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Login (28%)
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Transactions (10%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Sunderland, Chatham, City of London, Altrincham, Motherwell, Doncaster, Alloa, Ipswich, London, Normanton, Birmingham, Northampton, Swadlincote, Glasgow and Rotherham.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
Website | |
| Chatham |
Login | |
| City of London |
Mobile App | |
| City of London |
Mobile App | |
| Altrincham |
Login | |
| Motherwell |
Transfer |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Jon Allen
(@jonny_allen_uk) reported
@AskNationwide My Flexplus debit card was cancelled as it was used fraudulently. I have since been issued a refund by a retailer against my old debit card number and the retailer has confirmed it’s gone through but the refund has never appeared in my account- please help
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Michael West
(@itsaboutbunnies) reported
@AskNationwide Everybody, not just students, would be happy if you stopped those bloody awful adverts.
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Long Scarf Publications - Charity books r us!
(@Chris_Stone1970) reported
@AskNationwide I think so - but 5 working days is another week away. We've been trying to get something done since last Saturday. We talked on online chat in the week and organised a phone call. The branch was supposed to phone but didn't. We rushed down today after work.
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Keith & Wavelean
(@wavekei) reported
@AskNationwide I paid my nationwide credit card on Friday it is showing as payment received but the balance has not gone down. Is this because of the weekend
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dave mcd
(@DaveLiamvad) reported
@AskNationwide A stable banking service.
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John
(@j8hnj) reported
@AskNationwide Yeah it's been 2 weeks unfortunately. Thanks for the help
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Karen B
(@karenbrown135) reported
@AskNationwide your new chat service is useless. I have been waiting in a queue for over 10 minutes now, time I dint have to spare. Why have you removed the option of sending a message?
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Morgano
(@jonnyfinn7783) reported
@AskNationwide How about a service that doesn't go down once a week. Glad i switched
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Rachael Santangelo
(@Beleza_Rach) reported
from
Edinburgh, Scotland
@AskNationwide I've tried before. They just say no block on card..I appreciate security is important but often I end up using another providers card and just transfer the money
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Sarah Cooper-Lesadd
(@SLesadd) reported
@AskNationwide On 4th Jan I suffered a power outage from Nationwide
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Karen B
(@karenbrown135) reported
@AskNationwide I had time to send a message, I don't have time to wait in a queue for a chat or to wait on the phone either from recent experience. I don't usually get annoyed by such things but I am very upset by this as its the banks fault I have an issue
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Sabrina George
(@sgsabrina206) reported
@AskNationwide I did say there were 4 members of staff and I was the only customer- one member of staff shouted at me repeatedly, another told me my dog was not allowed, another tried to ask me what was the problem, another stayed silent
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Sabrina George
(@sgsabrina206) reported
@AskNationwide Yesterday 15 January about 12.35. Went to the Strand Branch where all went well but Cheapside off the scale - had to sit down for a while I was shaking so much
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Andrew Harmsworth FRAS 😷
(@harmsy) reported
from
Cambridgeshire, England
@RevdCharles @AskNationwide Good guess. No, I know what it is, and they do it every few years so that our end date doesn’t come early. Profits before principles. Or “computer error” as they call it!
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Liv
(@Olivia_archer_) reported
@AskNationwide do you know when internet banking will be up and running again? Been down for last 2 days..
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Andrew Harmsworth FRAS 😷
(@harmsy) reported
from
Oakington and Westwick, England
Interest rate has gone up on our @AskNationwide mortgage, so of course our monthly payment has gone *down* £74 per month. Interest rates should go UP more often please! I think their software has a bug…
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Chelsea 🐝
(@ChelseaBeeching) reported
@AskNationwide I have, logged many many queries and disputes ove the past two years. @NOWTV_It won’t tell me who’s account is using my card and @AskNationwide won’t block the payments. I’ve lost at least £200.00 in the past 2 years because no one responds or helps
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Niall Smith
(@ndsmith89) reported
@AskNationwide Your phone service is utterly pathetic. How dare you pass a loyal customer around and then hang up on them. Especially when I am agreeing to a second mortgage with yourself. Just awful!!!
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Niall Smith
(@ndsmith89) reported
@AskNationwide I'm sorry but I believe you did. Your letter says you are open till 6pm Monday to friday. We call back after we was hanged up on and your phone line says you are shut. The call was hung up at 5.00 on the dot so basically you colleagues did just hang up on a customer.
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Rachael Santangelo
(@Beleza_Rach) reported
from
Edinburgh, Scotland
@AskNationwide Come on now. So all these merchants are the problem but they accept my bank of Scotland debit card and santander one no problem. The problem is most definitely with yourselves
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Richard Hodge
(@Richard37445850) reported
@AskNationwide my mum cannot open her App, the icon is there but when she clicks it on iOS the app starts but doesn’t then continue to the Face ID and hence she can’t open it and access her accounts. She is 80 and doesn’t understand.
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Paul Beckett
(@Beckett1Paul) reported
@AskNationwide starting to have problems with your banking app. Keeps hanging on the “talking to Nationwide” screen. Already had to reload it three times. Used it for years without issue but now happening every other day.
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Sabrina George
(@sgsabrina206) reported
@AskNationwide I tried to explain but the guy shouted over me calling me a liar, again on a loop. The lady asked him a number of times to calm down but he just shouted over her too. There were four staff members and me as the only customer. I left shaking
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Long Scarf Publications - Charity books r us!
(@Chris_Stone1970) reported
@AskNationwide Is it right that when your ATM takes a £220 deposit and then the ATM comes up with an error, the branch refuse to reimburse you and tell you to go to the police?
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beth
(@BethanyHoyland) reported
@AskNationwide is there any know problems? As my card keeps declining I definitely have money in my account! Has been working absolutely fine
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Ben Crookes
(@BenCrookesBPD) reported
@AskNationwide Thanks Nicole. I can’t remember if I did or not. If I use the old one and it’s incorrect, would I get my card back from a cash machine? I reported it missing very early on Wednesday, does that mean Wednesday is one of the 5 working days it takes to process the new card?
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John
(@jww2906) reported
@AskNationwide why have I not received compensation for outage I couldn't pay for items during the disruption
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Niall Smith
(@ndsmith89) reported
@AskNationwide So the team that only works till 5pm who put the phone down on me as they couldn't be bothered dealing with my request ??? How can I call them when I've been told I need to call with my partner with me to approve it when we won't be together during them times? It's awful this.
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Sam Bryant
(@xxlilcocoxx) reported
@AskNationwide is there a payment issue? Ive sent myself money twice bow from another account into my nationwide and the money has just vanaished
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Long Scarf Publications - Charity books r us!
(@Chris_Stone1970) reported
@AskNationwide Well they won't - been told it will take 5 working days. That's a week. I want to speak to someone in charge.