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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (32%)
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Login (29%)
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Website (25%)
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Transactions (10%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Horsham, Hayes, High Wycombe, Congleton, Elgin, Dunstable, Andover, Milton Keynes, London, Manchester, Skipton, Caterham, Plymouth, Ipswich and Birmingham.
| City | Problem Type | Report Time |
|---|---|---|
 Horsham |
Login | |
| Hayes |
Transactions | |
| High Wycombe |
Website | |
| Congleton |
Transactions | |
| Elgin |
Login | |
| Dunstable |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Midnight Melatonin
(@flickkip) reported
Who directed these @AskNationwide adverts and why do the actors move like they're standing on hot coals? Bloke by the shed thinks he's on a West End stage. Calm down, mate. It's a telly ad. Just stand still! #MAFSAUS
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Siân
(@Sin66255259) reported
@AskNationwide No I’ve had this card for a while now but I just use Apple Pay most of the time, every time I go to buy something online today it has said this on every website I have tried to purchase from
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jackwillistv
(@jack7232) reported
@AskNationwide hi need some help I see a payment on my account that I didn’t make
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KH
(@KazHolmes77) reported
@AskNationwide Hi do you know that there are problems with your mobile app at the moment? I haven’t been able to access the app for around a week now on my iPhone. When will this be fixed?
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KH
(@KazHolmes77) reported
@AskNationwide And now it’s not working again. Do you have any plans to make it work on iOS 15?
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jacqueline Hall
(@jacquel53631796) reported
@AskNationwide is your mobile app working?
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KH
(@KazHolmes77) reported
@joe2bideyin @AskNationwide I am having the same problem
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Mark Brooks
(@ma_brooks) reported
@AskNationwide hi there. Is there a known problem with the mobile banking app? It keeps freezing when it starts up. I have deleted and reloaded it several times and it keeps happening. No issues with any other apps. I’m using it on an iPhone 7 with iOS 15.1
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Nicole Penney
(@Nicolef1Penney) reported
@AskNationwide I’m aware of that for goodness sake. I am trying to explain that I couldn’t even log onto the website and check my pending payments because it is not an option via the website. It is ridiculous that you can only check that via the app.
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Nicole Penney
(@Nicolef1Penney) reported
@AskNationwide Fine. I’ll bank with someone who can provide me with an app that allows me to access my account without problems. And just to be clear I have experienced problems way before any new iOS updates have come out. And the fact that you can’t even check your pending payments online ….
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J18Bimmer
(@Labomber638) reported
@AskNationwide be wary of the switching service. You have to switch within 30 days. Nationwide completing switches outside the 30 days so they don’t have to make payment. Very Poor!
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miriam
(@miriamgardiner) reported
@AskNationwide the worst customer experience I have ever had!
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jo loves
(@joe2bideyin) reported
@AskNationwide I’ve tried that too - there seems to be a glitch. I’ve been using it for a few years and then about 6 months ago i can’t get into the app and have to switch my phone off and on every time. It’s so inconvenient!
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Just Ali
(@Imnotfromsparks) reported
Dear @AskNationwide and @networkrail you two need to have a conversation about payslips for mortgage applications as the latter party makes it very confusing for the former party to understand. Please sort this out because it would really help me. Many thanks.
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Amanda
(@aemeales) reported
@AskNationwide No, but 2 forms of ID needed. Why not adjust the ID requirements for a 12 year old. Clerk told me that if she is old enough to have a bank card she is independent and parent not involved. So why then ask for my account details to help her get through security. Process is awful!
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Sunny Bhoy
(@Tenerifetim10) reported
@AskNationwide But is there a big discrepancy in the value of the support ?
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Terry
(@woolytel) reported
@AskNationwide @sainsburys the £100 is still showing on my account despite the petrol being taken last Saturday. Your website says the charge will be updated alsmost immediately with correct amount….obviously whoever wrote that has no understanding of time!
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S̸t̵e̶f̸f̷ w̵a̶y̴
(@steff_way) reported
@AskNationwide hi, my card is not working on online payment have you got a number i can contact about this?
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Halizones
(@halizones) reported
Nationwide Banking App @AskNationwide not working on iPhone unless phone is powered down and restarted. Problem for over a month. 🙁
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Raechelle Jackson
(@raechelle26) reported
@AskNationwide hello, my current account was meant to switch to you today but it hasn’t and I also haven’t received the £125 reward - are you able to help?
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Emma Powell
(@emmalucypowell) reported
@AskNationwide I’ve had a refund made to an account that has been shut down. Is there any way of retrieving it?
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Chris
(@chris_eud) reported
@AskNationwide It did - suspect you had mortgages down while you put in new rates
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Marineville HQ
(@WASPCommander) reported
@returningfromt2 @AskNationwide You just can't help some people....
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Anastasia
(@SuccessfulHeels) reported
@AskNationwide Hi -for the past couple of days I’ve been receiving emails from you intended for another person I don’t know relating to a mortgage application. It seems to be a genuine error and not scam / phishing attempt. I’m not and have never been your customer.
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Nicole Penney
(@Nicolef1Penney) reported
@AskNationwide … is ridiculous. That’s a website so I can’t imagine what your excuse is for that.
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Ian Turton
(@ijturton) reported
Word of warning for anyone with @AskNationwide who hasn't used their credit card during the pandemic lock down - the Nationwide will cancel your direct debit with out warning and will report you to a credit reference agency for the missed payment too! #LookingForANewBank
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WozxAmbassador
(@WozxAmbassador) reported
@AskNationwide Nationwide, I want to reduce my impact on the environment. When will you give customers a chance to help the environment by bringing out climate change bank accounts? I want to support businesses that care about the environment. #wozx @EfforceOfficial
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2maddogs
(@mumto3teens) reported
@AskNationwide app not working properly. Not showing my mortgage account. And nothing wrong my end
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Lottie Swales
(@Lottie_sparkles) reported
The reason I will always bank with @AskNationwide Never bad customer service and always a genuine pleasure with staff!
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Tilly-Mae Millbrook
(@TillyMaeMill) reported
Just had the most appalling customer service over the phone @AskNationwide. I told the employee that if they couldn’t solve my problem, I would move all my money to a competitor, and he told me I should. I asked for his name (so I could make a complaint), he then hung up- Awful.