Nationwide status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (42%)
• Website (21%)
• Mobile App (21%)
• Transactions (14%)
• Transfer (1%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Uttoxeter, Glasgow, Castleford, Portsmouth, London, Newport, Shefford, Richmond, City of London, Harringay, Bognor Regis, Sheffield, Leigh, Caerphilly, and Gateshead.

City	Problem Type	Report Time
Uttoxeter	Login	18 hours ago
Glasgow	Mobile App	2 days ago
Castleford	Mobile App	2 days ago
Portsmouth	Mobile App	10 days ago
London	Mobile App	11 days ago
Newport	Login	12 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jordan (@JordanPostingX) reported 1 minute ago

  @AskNationwide No, I can't do that as your bank has a stupid policy where you need the bank card to access interentet banking. Your phone lines are also useless as it's a robot who keeps saying the same thing over and over. Really unhelpful response at a very stressful time.

• 
  the pompey pope (@thePompeyPope) reported 4 minutes ago

  @AskNationwide What's the point? It won't change anything. It would have been quicker to drive to my local branch where I could speak to someone face to face. Nationwide customer service was good years ago. Do I want to open an account with a bank that is so difficult to contact? You guess.....

• 
  World Carrot Museum 🥕 (@carrotmuseum) reported 14 minutes ago

  @AskNationwide Now that Virgin Money is full part of Nationwide why can't I access your ISA rates as a Virgin customer? e.g 1 year fix 4.5% Virgin is 4.22%

• 
  Chris (@Sparky2504) reported 14 minutes ago

  @AskNationwide This is exactly why I’ve now taken my 3 accounts to NatWest. Nationwide are so behind with the times with their procedures & systems. NatWest can usually fix everything online without having to call them. People don’t have time to call companies & wait on hold for ages anymore!

• 
  JCB (@Plsdoright) reported 15 minutes ago

  @AskNationwide Struggling to contact Nationwide about customer service issues. Prepared lengthy email of appalling customer service from Aviva, insurance partner….but Nationwide don’t accept emails! Tried their chat…a wasted hour!

• 
  gazza (@ShaunGaz) reported 16 minutes ago

  @JoshPearson88 @AskNationwide I have 2 accounts with nationwide got jack ****.

• 
  Christopher Freeman (@cmdfreeman) reported 16 minutes ago

  @AskNationwide @Mollylou1988 Similar problem. Money transfer to another bank says it’s worked but over 90 minutes later hasn’t arrived. Something definitely wrong.

• 
  Ric M. (@revoraman) reported 17 minutes ago

  @AskNationwide Her response and get away for an early lunch! What a diabolical and despicable level of Customer Service from Nationwide. Now, a Complaint to the Financial Ombudsman is the only choice left for me. #Nationwide? Not worth a piss in a pot!!

• 
  Neil cole (@Neilcol19002790) reported 19 minutes ago

  @AskNationwide how do I send a person X message as you don’t seem to have a email contact address on your website

• 
  Tina Raistrick (@tinamay1977) reported 19 minutes ago

  @AskNationwide I cant access the app, first lloyds now nationwide is down

• 
  Alyson Leitch (@Geordiesbird) reported 25 minutes ago from Woking, England

  @AskNationwide rang today to help a lady who us hard of hearing navigate your switch board..she only wanted to request a new cheque book. Nightmare.. ended up with the call handler saying if he requested a new book the book she is using will be cancelled.28 minutes .no result!

• 
  Barry McCann (@Bazzinho9) reported 29 minutes ago

  wonder if there's some @AskNationwide employee who has stumbled through my account wondering wtf I'm at half the time

• 
  Tina Raistrick (@tinamay1977) reported 29 minutes ago

  @AskNationwide Its says technical issues nationwide end

• 
  John Rogers (@TerminallyChimp) reported 30 minutes ago

  @AskNationwide Why is your online banking so awful? I’ve been trying to amend a direct debit for days and it fails every time. I try to delete it and it fails. The absolute basics of managing my money are impossible. Sort it out please.

• 
  daisy macvicar (@daisy_macvicar) reported 32 minutes ago

  @AskNationwide I’ve tried phoning and been hung up on as it says I’m not registered to telephone banking. I need to access my account as I’ve got payments I need to make. The card that says I need to put in to the card reader isn’t my card.

• 
  Nick Clitheroe (@NickClitheroe) reported 32 minutes ago

  Hey @AskNationwide, your AI bot for customer service phone calls is dreadful. Get rid of it and just let us ring straight through to a human being please!

• 
  Josie Bishop (@Josiry71) reported 33 minutes ago

  @AskNationwide I don't know when I have had such rude disrespectful service trying to help my elderly friend as I have had from your support service

• 
  𝐃𝐈𝐃𝐈 (@Elle2London) reported 34 minutes ago

  I bank with them and in the 9 years I’ve been with them I’ve never received one kobo from them. @AskNationwide you’ve broken our bond 💔😭

• 
  The Official Salty 🥃 (@TheTipsyDram) reported 40 minutes ago

  @AskNationwide Tried all those and still same screen - was working perfectly yesterday

• 
  JA (@IAmMrA) reported 43 minutes ago

  @AskNationwide How do I cancel a Payment? I’ve ordered something Online and the website has turned out to be ‘unsafe’.

• 
  3rd_Doctor 🏴󠁧󠁢󠁥󠁮󠁧󠁿 💙💛🤍 (@JonPertwee1919) reported 44 minutes ago

  @AskNationwide Young lad with a disability, having difficulty opening an account and doesn't know why. Goes into your Goole branch - they can't help him and give him a number (seemingly a Head Office). Requires account details. Nice. How does he do that? Refer to the above.

• 
  Jenny Reader (@Mioewing) reported 45 minutes ago

  @AskNationwide You are impossible to contact. I get knocked out of chat and don't get a call back. You have my instructions but haven't acted.

• 
  Johnboy Scott 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Johnboy014) reported 45 minutes ago

  @AskNationwide Got better things to attend to Nathan. Again,cracking customer service. Keep up the good work 👍

• 
  Shaun Toole (@garabaldired) reported 46 minutes ago

  @AskNationwide are there issues with being able to make payments right now. I've tried twice and it says "There has been a problem"

• 
  Walid (@walid_ahmadi07) reported 46 minutes ago

  @AskNationwide @DifferentHoney I have never received this £100 despite being long serving customer😔

• 
  jaws6 (@jaws321) reported 49 minutes ago

  @AskNationwide Says tech problems. For log in?

• 
  william (@willyamhobbs) reported 52 minutes ago

  @Mollylou1988 @AskNationwide I am also having problems but Nationwide are claiming that everything is fine?

• 
  Small School RETIRED Teacher🙋🏻‍♂️ (@SmallSchool_KS2) reported 53 minutes ago

  @benjaminlfc @AskNationwide @ragrace1967 So your problem is..,?

• 
  Carl Lamb 🐑 (@carllamby2010) reported 59 minutes ago

  @AskNationwide Still not working payments not going through

• 
  😈 Angry Goblin ن (@angry_goblin) reported 1 hour ago

  @AskNationwide Thanks, I phoned Credit Card Services and they were able to help. 👍