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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Transactions (30%)
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Transfer (21%)
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Mobile App (19%)
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Website (19%)
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Login (9%)
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Withdrawals (1%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Fareham, Shrewsbury, Torquay, Hounslow, Plymouth, Thetford, Northampton, Yeovil, Bradford, Morecambe, Tottenham, Wigan, Glasgow, Sheffield and Corby.
| City | Problem Type | Report Time |
|---|---|---|
 Fareham |
Website | |
| Shrewsbury |
Website | |
| Torquay |
Mobile App | |
| Hounslow |
Mobile App | |
| Plymouth |
Mobile App | |
| Thetford |
Withdrawals |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Jan Monty
(@janbluewin) reported
@AskNationwide I have been trying to transfer money since this morning. I keep getting the message that you are unable to show acc info. Are you still trying to sort a problem????
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paul pledger
(@pkrpmusic) reported
What is the point of banks like @AskNationwide having twitter accounts? They can't help customers via direct message so why pay someone to man social media out-of-hours? And their chatline nonsense doesn't work on Safari unless you have a prevailing wind and a twitch. So tired.
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paul pledger
(@pkrpmusic) reported
Hi @AskNationwide . You are officially the most useless bank I've ever had to deal with. I'm trying to pay @HMRCcustomers and your utterly useless antiquated systems are giving me a 500 error. If I miss this deadline, I will take you to court. I WILL take you to court. I WILL.
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amy ⚢🧣
(@wlwdarcy) reported
@AskNationwide any idea why my apple pay just stopped working randomly when i tried to get on the tube? i have enough money in my account it just wouldn’t let me through the gate :/
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Derek
(@dmk21) reported
@AskNationwide I've just tried that and it's still the same. Spinning circle and 'talking to Nationwide' but does not progress from there. Just the same as last time I deleted and reinstalled the app 2 days ago. I've used this app for years and never had any problems until now
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Rizwan Malik
(@rijan44) reported
@MacDoesStuff @AskNationwide Yeah in the past Nationwide CS have been ace. Was very disappointed with today including explaining everything resulting in "now write all that down in a form as if this call never happened " approach
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Kate
(@KateRumTruffle) reported
Hi @AskNationwide you sent me a new debit card but it’s not worked since. I’ve tried using it with my pin, didn’t work. Won’t do contactless. The letter with it said it would work straight away. Please help.
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James
(@James30181388) reported
@AskNationwide I want someone to call me today! You block my card every time I use it abroad, EVERY ******* TIME! Now to fix it I’ve had to call you, from America! Now that call has cost me over £60! Because you don’t call foreign numbers which I have, and you block everything
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Stephen Hanna
(@stehanna26) reported
@AskNationwide is the online banking platform down? I am still waiting for the one time code via text message to confirm my identity to log in… please can you assist?
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Frederick58
(@Frederick588) reported
@AskNationwide I have a I year triple access issue 12 online savings account can I open another one thanks
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James
(@James30181388) reported
@AskNationwide I NEED ONE OF YOUR STAFF TO CALL ME RIGHT NOW, YOU HAVE NOW COST ME £60 IN CALLS TO FIX THE PROBLEM YOU CAUSED AGAIN AND AGAIN.
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Jade Day
(@JadexDayx) reported
@AskNationwide it is absolutely unacceptable to be on hold for an hour (first call) then get cut of by your customer service team and 25 minutes (second call) to again be cut off... My thoughts would be you clearly don't want my money...
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Franz Captcha
(@j0s3fk) reported
Achievement unlocked: after 20 years as a @asknationwide customer changed my telephone banking PIN to something I can actually remember
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Jan Monty
(@janbluewin) reported
@AskNationwide I can only see the total but cannot access the account
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Kelsey Kiernan
(@kelseyykiernan) reported
@AskNationwide Where can I find the statement for my Nationwide Help to Buy ISA to use as evidence for a mortgage application?
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rufflemuffin
(@rufflemuffin) reported
@mathewtrivett @AskNationwide Ugh don’t know how these big providers get away with such ****** service when it’s YOUR MONEY
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Leaky Wallet
(@BtcStonks) reported
@AskNationwide Nikita how would you feel if your bank locked your account for like the 4 times and then they started ignoring you and you had no access. Can anyone at nationwide answer me that
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HollyAHarvey Author
(@HAHarveyAuthor) reported
@AskNationwide what happens when the person sent out to do an emergency repair hasn't actually repaired the problem? They said someone would be in touch but in the meantime, it's been raining in my bedroom. Thanks.
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James Wheeler
(@wheelerjames86) reported
@AskNationwide trying to close my joint account online but have been unable too as the option isn’t available. Have been unable to in store too. Any help would be much appreciated
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Stephen Hanna
(@stehanna26) reported
@AskNationwide I’ve tried on my laptop and I’m still having the same issue. I don’t have a card reader - so I am just relying on the text message for security reasons.
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Thekitchenwitch
(@JessieF22333613) reported
@AskNationwide Which point is this? I key in my account number/ long number on my card and then it asks me for my on line customer number, no other options,
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Kevin Briston
(@brissy1960) reported
@AskNationwide I wish to add my wife's account to my Internet banking app..do I have to create another account...of can it be done when I sign in ??
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nicola-louise
(@emerald_nlt) reported
@AskNationwide I have a fraud emergency and no phone lines are open although it says they are open 24hours on your website :( please help!
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Katie
(@KatieLouiseN) reported
@AskNationwide Are you experiencing issues today? Our joint account and my partners current account have had all our debit card payments decline all day and when I log in on the app I can't see the current account, it only shows our mortgage.
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Thekitchenwitch
(@JessieF22333613) reported
@AskNationwide Hello this was not helpful as it keeps asking me to key in my on line banking customer number and I don’t have one, I just need to speak with someone.
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James
(@James30181388) reported
@AskNationwide TIRED OF YOU ***** MESSING WITH MY ACCOUNTS AND COSTING ME MONEY TO FIX IT EVERY ******* TIME. FIND SOMEONE WHO WILL CALL ME NOW ON MY AMERICAN NUMBER BFORE I FLIP A LIP ON THIS ****
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James "Wobbly RamPack"
(@WoblyRampack) reported
@AskNationwide Hi! Had my debit card blocked for an innocent online transaction. To unblock have had to ring your fraud line - 15 minutes on hold so far and no info on how long I will have to wait. Just banal muzac and a beep every 30 seconds. How to get help please? Will it be 1 hour, 2 hours?
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Jean Pierre Ivanov
(@Newoneinvillage) reported
@AskNationwide Hi there I got a refund for a PayPal dispute I launched two weeks ago. The refund was paid into a card I had lost and I have no access to it anymore. Can you please divert the refund into my new card?
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paul pledger
(@pkrpmusic) reported
This is the week that @WhichUK needs to seriously stop tongueing @AskNationwide for freebies and downgrade this awful bank. Every time I try to pay a tax bill or anything over £1.99 online their wretched systems fail and I have to ask somebody else to pay it for me..
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Mathew Trivett
(@mathewtrivett) reported
If you are thinking of getting a mortgage do not use @AskNationwide. Genuinely worst service I’ve ever experienced.