Nationwide status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (31%)
• Website (27%)
• Mobile App (18%)
• Transactions (14%)
• Transfer (8%)
• Withdrawals (1%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Swansea, Sheffield, Gateshead, Great Yarmouth, Sandbach, Plymouth, Didcot, City of Westminster, Poplar, Stafford, Oldham, Faversham, Newquay, Stockport, and Blackwood.

City	Problem Type	Report Time
Swansea	Login	19 hours ago
Sheffield	Website	2 days ago
Gateshead	Mobile App	4 days ago
Great Yarmouth	Login	4 days ago
Sandbach	Login	5 days ago
Plymouth	Login	8 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Holly 🇺🇦 (@HoZiegler) reported 3 minutes ago

  @AskNationwide When will faster payments issue be fixed I need to transfer money urgently

• 
  Frazer Grant (@financefraz) reported 4 minutes ago

  @AshDavidsonUK @AskNationwide eww thats not the best is it for a customer of 30yrs! I don't bank with them tbh, only savings and a credit card, still have a bank acct with them to take advantage of the £100 payment though

• 
  Francis Wilcox (@Tel_Wilcox) reported 9 minutes ago

  @AskNationwide NO MONEY FOR A WEEK NOW You closed my account with ZERO notice>REFUSED to give any reason>WONT tell how to resolve things>BLOCKED the Account Switch Service>sent emails saying NOTHING>MIGHT re-send letter >POSSIBLY send a cheque>WONT confirm what to do next😠😠

• 
  Leej Low (@low8991) reported 9 minutes ago

  @AskNationwide hi I’m trying to register with nationwide to view my mortgage but you don’t recognize my mortgage number? Can u help?

• 
  Susan Jarvis (@AttonSusan) reported 13 minutes ago

  @AskNationwide Is this a continuation of the technical issues being experienced all over the long Easter weekend? I have several accounts with Nationwide and have never been cancelled due to "the results of [your] final checks"! (Whatever they are...)

• 
  Gary (@garytweeter) reported 17 minutes ago

  @AskNationwide @terryzimbo Customer for 23 years with mortgage and 2 X savings accounts, won't get a thing. Fairer share my arse.

• 
  James Berkeley-Clarke (@JBerkeleyClarke) reported 18 minutes ago

  @Tel_Wilcox @AskNationwide @VirginMoney Oh damn that's bad! I saw the two different bank posts and thought you had been hacked. Seems service in all areas is ridiculously poor lately. Crap 🙄

• 
  ianhf (@ianhf) reported 18 minutes ago

  Hmmm both @nsandihelp and @AskNationwide reminding me that phone customer contact services can be utterly dire - closing one and visiting high street for other.... #Inexcusable #TwentyFirstCentury

• 
  gazza (@ShaunGaz) reported 18 minutes ago

  @JoshPearson88 @AskNationwide I have 2 accounts with nationwide got jack ****.

• 
  CJ © 📷 (@photo_cj) reported 20 minutes ago

  @AskNationwide Gave up after 40mins Decided to look at opening a @NatWest_Help account instead of adding to the ones I have with you, which will probably close as I don't have any digital access (very old, long standing accounts).

• 
  Jordan (@JordanPostingX) reported 22 minutes ago

  @AskNationwide It was a simple query. Some people can't even do simple tasks. Quit your job and let someone else do it that actually wants to help customers. I don't need to call up and give my blood group, star sign, favourite colour etc for you to tell me whether you use 1st or 2nd class mail

• 
  Frazer Grant (@financefraz) reported 25 minutes ago

  @AshDavidsonUK @AskNationwide Thats awful!! did you complain?

• 
  Ziad Roving-Reporter (@ZiRovinReporter) reported 26 minutes ago

  @AskNationwide Hi Nathan. I’ve already been complaining since Thursday and your fraud team never got back to me. I’m going tomorrow and because no one bothered to help me and no card I’m screwed! I’m extremely disappointed at you people! #askNationwide #NationwideBuildingSociety

• 
  Phil (@trollied) reported 28 minutes ago

  @Claire__McClean @AskNationwide You have a physical card with the number on. Apple Pay uses a completely different number that nobody has access to. You need to talk to the vendor that you did the transaction with & they will know how to refund you.

• 
  Claire McClean (@Claire__McClean) reported 30 minutes ago

  @AskNationwide I have called your customer service line and have been told that there is no way for me to be sent or be told what my long number on my card is. Is that correct? In which case if you need a refund onto a card you don't have you have no way of getting the refund.

• 
  Jenny Reader (@Mioewing) reported 31 minutes ago

  @AskNationwide You are impossible to contact. I get knocked out of chat and don't get a call back. You have my instructions but haven't acted.

• 
  Chartman69 (@WhatFuckwittery) reported 32 minutes ago

  @AskNationwide customer service ? Absolute joke ! 🤬

• 
  Josie Bishop (@Josiry71) reported 34 minutes ago

  @AskNationwide I don't know when I have had such rude disrespectful service trying to help my elderly friend as I have had from your support service

• 
  Gary Gadsden (@OfGadsden) reported 34 minutes ago

  @AskNationwide This year I've been excluded from your fair share scheme even though I have a current account & savings with you. Not overly bothered about the £100 it's the lack of respect 4 along time customer. I have spoken to someone & technically I don't meet the criteria as

• 
  krupal (@krupalb) reported 37 minutes ago

  Very concerned by @AskNationwide handling of my account. Very disappointed with Nationwide. A payment was blocked, no clear reason was given, and my online access was restricted. Because my phone is also locked due to a work-profile issue, I’m left unable to access my banking...

• 
  Big D 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇦🇺🇪🇺🏴‍☠️ (@Dmw84) reported 46 minutes ago

  @AskNationwide why am I now being prompted to use my card to transfer from my nationwide account to another of my accounts ive sent money to for years, with no issue? It doesn't make sense, and is incredibly frustrating.

• 
  lm210 (@mm219009) reported 48 minutes ago

  @AskNationwide hi, any known phone line issues? I’ve phoned twice and got cut off after being on hold for 6 minutes both times. Selected call back option and I’ve been hung up on again when the advisor phoned me back!

• 
  Ash Davidson (@AshDavidsonUK) reported 51 minutes ago

  @financefraz @AskNationwide Yeah was a shame, turned out that if your rejected at any point it’s on system for all applications. The first one got rejected due to a format issue with one of the inputs 🙄

• 
  Mary (@maryphillips22) reported 51 minutes ago

  @AskNationwide any updates? Can’t get through to telephone banking as you have a 50 minute wait time!! Your website says internet banking is working so why can’t I log in?

• 
  Christopher Freeman (@cmdfreeman) reported 52 minutes ago

  @AskNationwide Now the banking app is down. You need to come clean with people. This is totally unacceptable.

• 
  Lisa Schwartz (@lisas0504) reported 56 minutes ago

  @AskNationwide please can you help. I have a flex regular saver that finished 4th July. I have deposited up to June. Can I put one more on 1st July or have I reached the end. Thanks

• 
  Mary (@maryphillips22) reported 57 minutes ago

  @AskNationwide It is still happening, I can’t log in

• 
  A S Rees (@reessandm) reported 57 minutes ago

  @AskNationwide Can't request pin reminder to access card reader

• 
  ian ross (@ianross48395988) reported 1 hour ago

  @AskNationwide I am a director of a Landscaping company. After spending hours arranging a contract with a Nationwide customer whom I met at his home had lenghty discussions and agreed a contract he signed and asked to proceed. NATIONWIDE text him, called him witheld Payment! Said it was a SCAM!

• 
  Carl Lamb 🐑 (@carllamby2010) reported 1 hour ago

  @AskNationwide Still not working payments not going through