Nationwide status: access issues and outage reports
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Full Outage Map
Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
- Login (38%)
- Website (27%)
- Mobile App (18%)
- Transactions (14%)
- Transfer (3%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Portsmouth, London, Newport, Shefford, Richmond, City of London, Harringay, Bognor Regis, Sheffield, Leigh, Caerphilly, Gateshead, Birmingham, Boston, and Gorseinon.
| City | Problem Type | Report Time |
|---|---|---|
 Portsmouth
|
Mobile App | 21 hours ago |
|
London
|
Mobile App | 2 days ago |
|
Newport
|
Login | 2 days ago |
|
Shefford
|
Website | 2 days ago |
|
Richmond
|
Login | 2 days ago |
|
City of London
|
Website | 3 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Mark (@MorganMF9867) reported@AskNationwide 5 attempts to log in. 5 messages saying you're experiencing technical problems
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Diana Kimpton (@dianakimpton) reported@AskNationwide I’ve already called. That’s why I know there really is a problem. You aren’t doing anything to warn customers about it so I thought I’d do it myself.
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Preye Ababaowei (@PAbabaowei) reported@AskNationwide but I had an outstanding stipend that was supposed to be paid but was never made aware to me, I don’t know if you can help check my account and send the last bank statements on the account please 🙏🏿 It’s very important so I can take the case to court so I can properly paid
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Magic Cram Crock (@craig13mcc) reported@AskNationwide Evening guys, I've just had a "technical issue which wasn't my fault" message when trying to apply/open an account. Are you able to help me with this or point me to the correct team or number please. Cheers Craig
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Jenny Smith (@GoodyActually) reported@AskNationwide I wrote to them as someone that had very much been part of Pride celebrations in the past, but who felt unable to support the incarnation that @AskNationwide was promoting, by the way. /end
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Steve Hammal (@hammal6474) reported@AskNationwide I will, thanks. The manager in question needs to be removed from any customer facing role if persecuting old and vulnerable people is what she classes as doing her job 🤬🤬🤬
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Neve (@nevesunhappy) reported@AskNationwide app down? I cannot pay for anything from my phone, the app says my account does not exist ..
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Tom Morgan (@twmorgan11) reported@AskNationwide No problem I'm sorted speaking to your agent now – but you should have a look at that in your app UX, as it's completely bonkers to ask a user to insert the lost card to replace their lost card
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Tamara G (@wacgirl) reported@AskNationwide Thank you I will. I just find it really odd that in the 21st century we still have to go into a branch (which is closed today btw) usually at times we're working so inconvenient, and present the same ID we would present online? Either be fully online or don't say you are.
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Shaun Toole (@garabaldired) reported@AskNationwide is your banking app down? Tried to make a payment via bank transfer and fsiled twice now. #nationwidedown
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Nick Clitheroe (@NickClitheroe) reportedHey @AskNationwide, your AI bot for customer service phone calls is dreadful. Get rid of it and just let us ring straight through to a human being please!
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Chris Mollett (@CPFCmollett) reported@AskNationwide I have recently started getting statements for an ISA account however I was under the impression that I closed down all accounts with yourselves a long time ago. Your AI assistant is asking me to log in to online banking to receive help but I don’t have it to do so
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lm210 (@mm219009) reported@AskNationwide hi, any known phone line issues? I’ve phoned twice and got cut off after being on hold for 6 minutes both times. Selected call back option and I’ve been hung up on again when the advisor phoned me back!
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ME? I'm not well.... (@itsfar2bright) reported@AskNationwide Wow… you’ve replied to an email I haven’t sent! As a customer service help desk - are you aware this is an issue which has been created by an update to the systems? And is NOT a customer issue?
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Jenny Smith (@GoodyActually) reportedI did get a response! Well done @AskNationwide for at least not pretending that I didn't exist ... ... ... but it was very dismissive - referred me to 'the team' and said "we stand by our support of this event". 3/
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Ron Winn (@RonsRant) reported@AskNationwide A simple question [no personal details] AskNationwide & I have. You want AI to help me. Is it capable? The answer is Yes or No. A techical question which AI is unlikely to be capable of answering.
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David (@Earlofh) reported@AskNationwide This has changed because previously as soon as I bought something using my credit card I could immediately whilst on the app & so I didn’t forget, transfer the money from my current account to my credit card account, I can’t see the problem in not being able to do that now.
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ian ross (@ianross48395988) reported@AskNationwide Nationwide advised a customer of our company we were a scam concern and not to pay us for an order! We are a small 22 year old family company.
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SteveB (@SteveB2706) reported@AskNationwide The new look website. It's much worse than the previous version. Please tell us we can keep using the better version indefinitely. The new one shows debits and credits in the same column, without the account balance afterwards. It's terrible.
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Karen Fage (@kazzafage) reported@AskNationwide so just about to apply for a 0% cc from @Virgin only to find I can’t do that as you now own them! Another kick in the teeth for @AskNationwide customers & you’re supposed to be customer friendly! 😡
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Gary (@garytweeter) reported@AskNationwide @terryzimbo Customer for 23 years with mortgage and 2 X savings accounts, won't get a thing. Fairer share my arse.
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kathleen reid (@independencekat) reported@MattyCanPic @AskNationwide Im having a very similar problem , also funds not transferring from savings account.
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Josie Bishop (@Josiry71) reported@AskNationwide I don't know when I have had such rude disrespectful service trying to help my elderly friend as I have had from your support service
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Christopher Freeman (@cmdfreeman) reported@AskNationwide @Mollylou1988 Similar problem. Money transfer to another bank says it’s worked but over 90 minutes later hasn’t arrived. Something definitely wrong.
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Jordan (@JordanPostingX) reported@AskNationwide Good morning. When the email is sent saying "we've popped you a new card in the post", is that sent as soon as it goes to the postal service or when the post is due for delivery and do you send First Class or Second Class please? Thanks.
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Big D 🏴🇦🇺🇪🇺🏴☠️ (@Dmw84) reported@AskNationwide why am I now being prompted to use my card to transfer from my nationwide account to another of my accounts ive sent money to for years, with no issue? It doesn't make sense, and is incredibly frustrating.
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Ghost of Goose (@ghostofgoose5) reported from Frimley, England@onpassage @waitrose @AskNationwide You're part of the problem
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the pompey pope (@thePompeyPope) reported@AskNationwide 35 mins into a web chat.Nothing so far except the answer to someone else's query. 27 mins into phone queue . Have some questions to be answered before I can start application for joint account. Perhaps I'll go elsewhere. Terrible service
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william (@willyamhobbs) reported@MattyCanPic @AskNationwide I am also having this problem
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Karl Dyer (@KarlDyer15) reportedWhat the hell has happened @AskNationwide you used to be the best place to bank with good customer service, you’ve now just closed my ISA with no further deposits being allowed 🤯