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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (33%)
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Website (29%)
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Login (19%)
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Transactions (13%)
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Withdrawals (4%)
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Transfer (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Hove, Cambridge, Milton Keynes, Slough, Worcester, London, Southampton, City of London, Walsall, Dunfermline, Oswestry, Crawley, Plymouth, Stockton-on-Tees and Whitehaven.
| City | Problem Type | Report Time |
|---|---|---|
 Hove |
Website | |
| Cambridge |
Website | |
| Milton Keynes |
Website | |
| Slough |
Login | |
| Worcester |
Mobile App | |
| London |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Rob Swift
(@RobSwish) reported
I can open and use a @StarlingBank account in minutes. I'm 8 days into a @AskNationwide account setup and I still can't login because I need another thing I don't have.
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Top 200 FPL
(@top200fpl) reported
@bell_bell1985 @AskNationwide Having the same problem
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Fiestyfiesta💙
(@Missymazda) reported
@AskNationwide We had a ceiling collapse on Thursday 17th July and since then we have received apart from one exception the worst customer service we have ever encountered.We have spent endless hours on the Phone doing your job and have been met at every turn by problems
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jessiicat!
(@xjessiicat) reported
@AskNationwide hi, is your banking app down? It won’t let me access my online banking app it just stays on the loading screen
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Mark Amery
(@XplodingCabbage) reported
I hate KYC checks. Bad law made worse by corporate ineptitude. @AskNationwide say I'll be locked out of my account in September unless I provide more personal info, but neither I nor their support team can find out how to access the form to do so after "Skip"ing it earlier today.
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Andrew Taint
(@JohnPaton180537) reported
@AskNationwide I tried that already, I'm not a customer. I am someone that is having my identity stolen by one of your customers. Do better please
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Mark Amery
(@XplodingCabbage) reported
@AskNationwide I skipped the last page of those questions due to correct answers not being available, so I have not yet provided the details that the automatically-appearing form told me were needed to avoid getting locked out, but phone support seemingly isn't able to enter answers for them.
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Jayne
(@JayneCellis) reported
@AskNationwide banking app isn’t working. You can’t sign in via their internet page either. How long is this problem going to last?
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L
(@isolinealmonds) reported
@AskNationwide is app down again?
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Top 200 FPL
(@top200fpl) reported
@xjessiicat @AskNationwide Having the same problem
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Jay Watson
(@Watsley) reported
@AskNationwide I am really concerned about some of the appalling reviews on the Trustpilot Website about Nationwide and some of the replies in response to those customers. It does raise the question could Nationwide be doing more to improve customer satisfaction. Let's hope
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Kenyan Doll 🦄
(@treyc_baby) reported
@AskNationwide I've done all of that and the person I spoke to was very rude and unprofessional. Absolutely zero help at all!!
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✝️Nikos🟠 #VoteAnyoneButLibLabConGreen
(@CyprusNik) reported
@AskNationwide The chat on the app leaves me talking to some agent in India who has no actual power to help me with my request. I just want someone in the UK with actual access to help. Why is this so hard to get?
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Rowan
(@caldwellrowan29) reported
Juat had my phone nicked by two people who I'm sure have been made very welcome in this country, and without it, I cannot access any finances and am basically penniless. What can I do @AskNationwide?
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Chelsea
(@ChelseaaJadee_) reported
@AskNationwide i’ve just registered for the online banking for my mortgage but when I try to login, it’s telling me my details can’t be found?
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Orgpsych
(@DOUGMacKie2) reported
@AskNationwide More self serving and tone deaf obfuscation by NW of course delivered by letter as there is absolutely no urgency to support a long standing customer whilst they are stranded overseas with a blocked credit card. Meanwhile the theft of overseas fees on my debit card remains
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Ian Jones
(@Petrolhead113) reported
@Godfrey_Bloom @AskNationwide Godfrey, Lloyds bank are bloody awful too !
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Mark Amery
(@XplodingCabbage) reported
@AskNationwide And as you surmise the form no longer automatically appears on login. Hence I am stuck with no apparent way out.
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L
(@isolinealmonds) reported
@AskNationwide @BOOM3R_BOY Good luck James, they don't answer chat either. App is always playing up and yes, mine is down too atm
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Top 200 FPL
(@top200fpl) reported
@mattmoore014 @BOOM3R_BOY @AskNationwide Are they giving any indication of when this will be fixed? 24 hours of not being able to use the banking app yet seemingly no acknowledgment there’s even a problem
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Baby snail do do do doo do do 🦕🇪🇺 #FBPE
(@HarkDorse) reported
@IMissHitchSlaps @Women_of_Surrey @AskNationwide FFS! Glad I'm no longer a customer! They really need to answer this, then...
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YoungEconomist
(@young1economist) reported
@john_actuary @AskNationwide @AvivaUK My Admiral policy renewal price is 35% *cheaper* this year! I can still find even cheaper via a comparison site, but am almost tempted to stay to reward them for not ripping off an existing customer - for once!
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Abigail Brown
(@Abdabby) reported
@AskNationwide fantastic service from your Ipswich town branch yesterday when my card was not working in the shops. Super speedy help and service making sure I didn't waste my time walking into town and could still get the bits I needed!
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asdfriendly
(@asdfriendly) reported
@draevans @AskNationwide He kept telling her to phone she has situational mutism she uses online chat because she can’t phone She had managed to attend branch with PA given wrong info. Now demanding she return or phones It took gargantuan effort 1st time the result of visit will make next time impossible
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Mark Amery
(@XplodingCabbage) reported
@AskNationwide Now resolved via a 15-minute call to the number above, where I got someone who COULD access these KYC questions & take my answers over the phone. (The daftness remained of having to give false answers to most questions - and being invited to - due to limited options available.)
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Victoria
(@bell_bell1985) reported
@AskNationwide Hi, I’m having trouble accessing your banking app, so think you have a problem your end!
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Ellie
(@ellie_rosalyn) reported
@AskNationwide Hi! I'm trying to carry out a balance transfer on the app, but I keep getting a technical difficulties message, despite the service status saying all working as normal? Is the service down? Is there another way I can do tbe transfer?
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Bunksee
(@elimonster1982) reported
@AskNationwide why do you need me to DM you . contact your own branch manager. fix it .
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Mark Amery
(@XplodingCabbage) reported
@AskNationwide That's the number I had an hour-long call to today. Bloke I spoke to was unable to view or edit answers to questions about my income, my use of my Nationwide accounts, or how money is transferred into my accounts, even though they are part of the form that appeared on login.
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James
(@BOOM3R_BOY) reported
@xjessiicat @AskNationwide Same problem here too