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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (35%)
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Login (28%)
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Website (26%)
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Transactions (8%)
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Transfer (2%)
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Withdrawals (1%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Glasgow, Swanley, Tamworth, High Wycombe, Liverpool, Redditch, Crawley, Sutton in Ashfield, Luton, Derby, Worcester Park, London, Poplar, Boston and Wallasey.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
Login | |
| Swanley |
Website | |
| Tamworth |
Website | |
| High Wycombe |
Mobile App | |
| Liverpool |
Mobile App | |
| Glasgow |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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mummasmeg
(@mummahazelwood) reported
@AskNationwide I have tried to call 4 times this morning but the line keeps disconnecting. I need help with 3 transactions that were taken.
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Norbert Lieckfeldt 💙
(@nlieck) reported
Getting caught in vicious circle from hell at @AskNationwide - they say Without a card reader, you can still: [...] send money to someone you've paid before. Logged on online. Made payment to - guess what - someone I paid before. Site asks for card reader input. 🙄
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Nicky McDonnell
(@hollygolitelyy) reported
@AskNationwide What time do the lines operate to?? I’m working all day
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Josie Munro
(@josieremx) reported
@AskNationwide what’s your data protection protocol for a customer requesting a copy of a bank statement in branch? I just obtained one while stood in the queue outside by just handing an employee my bank card, no details given/ID shown/pin given which feels a bit sketchy 😬
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Chris
(@BWFC1982) reported
@AskNationwide I do but I don't have access at this moment in time. Can you help me?
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Colin Yates
(@yatesco) reported
@FredAtBootstrap @AskNationwide I appreciate it when they block a "suspicious" transaction and confirm with me first, but telling me "no, you can't spend your money on that perfectly legal thing" - yeah, big no for me.
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beanhead
(@offbrandbeanz) reported
@AskNationwide Hey! I have applied for a FlexOne card and I just got sent my customer number. Can I create an account on the mobile app yet or do I need to wait until the card and PIN arrive?
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Curly
(@Curlypics) reported
@AskNationwide Not yet, bearing in mind the branch didn't deem it an issue losing the cheque for 2 weeks or when she chased it to bother letting her know that they'd found it I don't really see the point in complaining to them.
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Andy Edwards
(@andyfenboyed) reported
@AskNationwide But Nationwide don’t accept post dated letters. I can’t see the need to change the card number as I’m now going to have to go through the terrible online banking App to work out what is a card payment and a DD. I shouldn’t have to do this. Again fail to see security here?
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Andy Edwards
(@andyfenboyed) reported
@AskNationwide My replacement Debit card arrived today (13 July 2021) letter was dated 1 July 2021, please explain? Also why change card number. Do you have any idea how inconvenient this is now going to be to update payees? I see no evidence to support this “security” measure
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Mark McDonald
(@mark_p_mcdonald) reported
@AskNationwide some of the fonts on your preview new website are a bit unfriendly to read. Particularly in the header and footer, and some of the CabernetJFPro serif font usage. Some looks blotchy and some looks busy, requires more concentration than the old site to read.
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Laura Williams
(@MrsWilliams1981) reported
@AskNationwide Hi, yes I do and have sent a message via there. But the last two times I sent a message through this way, I got a standard response directing me to FAQs. I'm hoping someone can look specifically into this issue
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Matt Johnson
(@mjj1286) reported
@AskNationwide Yes, tried making payments with other payment methods (e.g. Nationwide credit card, etc) but not working either. Am retrying one payment with another card so will see if it works. Re.sending a new debit card out, what's the number to call? Thought this was done automatically?
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Becky Armstrong-Corbett
(@bchypnotherapy) reported
@AskNationwide You’re sorry my son wishes to keep his private information (which you need to identify him before the call can continue) private and only ring you after work? Please just have your phone lines open as per your website at 6pm.
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Jemma Bearman
(@BearmanJemma) reported
@AskNationwide I need to transfer some money but the App is not coming up properly, there’s just a blurry picture of some trees. Are there any issues at the moment?
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Norbert Lieckfeldt 💙
(@nlieck) reported
@AskNationwide That's all very well and good, but it's Sunday evening, someone is waiting for money and your help page says I can do this without a card reader.
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Peter Osborne
(@Sy1ney) reported
@AskNationwide Thanks again Karen. I take your point but she (I) uploaded a copy of her drivers licence with the online application as proof of her ID. There is clearly an issue at your end. She has decided to go elsewhere because she’s getting nowhere with your organisation.
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Matt Johnson
(@mjj1286) reported
@AskNationwide Just to add that I tried the Webchat and they can't help. I apparently have to call two separate numbers to fix both problems 👍
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Peter Osborne
(@Sy1ney) reported
@AskNationwide She’s a previous customer but nothing currently open. She thought she’d opened an isa 6 weeks ago and was waiting for ID verification.
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Tony Byrne
(@TonyByr19556826) reported
@AskNationwide I’ve tried to contact Nationwide and it’s impossible to be able to talk with anyone, can you ask them to get in touch with me. Anthony Byrne 07712839920 Thanks
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SAR
(@sratcliffe2) reported
@AskNationwide good afternoon I'm trying to transfer money into my cash is from my Flex direct account but the app isn't allowing me to do it. Can you help?
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Matt Johnson
(@mjj1286) reported
@AskNationwide - I've been trying to make arrangements for my upcoming wedding for the last 2-3 days and either keep getting payments blocked, or the Nationwide website keeps crashing when I set up a payee or try to pay online. This is urgent - what is going on? 🤨
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Chris
(@BWFC1982) reported
@AskNationwide hi I've had a series of direct debits leave my account that I didn't approve. Can you help me regain my lost money?
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Becky Armstrong-Corbett
(@bchypnotherapy) reported
@Frankie44444 @AskNationwide They don’t want to help first time buyers either because their poor little fingers can’t work past 5pm.
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Becky Armstrong-Corbett
(@bchypnotherapy) reported
@AskNationwide seems their mortgage application lines are only open when everyone is at work. My son can’t have his phone at work. Guess when the lines are open 9-5. Unbelievable joke. He’s finished by 5.15. No online chat no help for working people after they finish work. Jeez.
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Calum Harvie
(@xCalumHarviex) reported
Hi @AskNationwide - for several days I've been trying to submit an application for additional mortgage borrowing online (after logging in) and constantly get a system error message after the first page. Can you help? We phoned yesterday, but no help.
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Norbert Lieckfeldt 💙
(@nlieck) reported
@AskNationwide In that case I'd suggest updating your help page.
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Andy Edwards
(@andyfenboyed) reported
@AskNationwide The App is terrible and doesn’t show what you’ve stated. There’s no “filter” either. I’ll DM extra info as I’m really confused why, given cards are issued with a 5 year window, what possible “extra security” changing the number offers.
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Kam Dhaliwal
(@KamDhaliwalx) reported
@AskNationwide so if you don't speak english you can't report a card lost via customer service?? 🤔🤔 Even though you confirm details while sitting with your daughter on speaker phone? But request she speak on your behalf?
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Becky Armstrong-Corbett
(@bchypnotherapy) reported
@AskNationwide Your website says you can ring until 6pm. Which isn’t true. You don’t take calls after 5pm. How do you expect working people to ring you when they work until 5pm?