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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Website (30%)
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Login (29%)
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Mobile App (27%)
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Transactions (10%)
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Withdrawals (3%)
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Transfer (1%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Sutton Coldfield, City of Westminster, Braunton, Montrose, Taunton, Leigh, Watford, Preston, Royal Leamington Spa, Leeds, Swadlincote, Walton-on-Thames, Tonbridge, Winchester and Huddersfield.
| City | Problem Type | Report Time |
|---|---|---|
 Sutton Coldfield |
Transactions | |
| City of Westminster |
Website | |
| Braunton |
Login | |
| Montrose |
Login | |
| Taunton |
Login | |
| Leigh |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Lee (Pilchard) Stacey
(@LStacey) reported
@AskNationwide Okay, you’re going to have to give me an email address. You’re really messing up my account and I need to contact support via a method that actually works.
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Pedalling For Fun
(@pedallingforfun) reported
@AskNationwide I’m really sorry but your information is incorrect. I’ve spoken to them this morning and they apologised for not being able to take a call on Thursday despite asking me to call. The number you gave will not get answered on Tuesdays or Thursdays even though the team are working.
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Dave - LonelyGod182
(@LonelyGod) reported
@AskNationwide Yes; if I phone you again in 5-7 days, going through the long winded process to get to the right person. They also could not tell me how they are going to help me survive until then, considering I’m now 1k down and still have bills to pay
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Daniel W
(@damawa42) reported
@AskNationwide Yet another stupid aspect of your online banking offering. If I LOG IN (successfully) then click "Get help with a card transaction" you then make me log in AGAIN even though I am literally logged in, since five seconds ago. Moronic.
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Me
(@anarchy4angels) reported
@AskNationwide That in itself is a huge issue. if there have been updates then there should be a redirect on the older pages so customers reach the up to date online banking pages. Or older login pages should be taken down. This potentially means that security issues still exist after patching.
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Lee (Pilchard) Stacey
(@LStacey) reported
@AskNationwide Thank you. Logging a complaint is a good idea. I have tried using secure messaging and got palmed off to collections without non-collections problems solved. I will continue to hunt email addresses.
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Lee (Pilchard) Stacey
(@LStacey) reported
@AskNationwide No, that method is not working. Please give me an email address.
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Dave - LonelyGod182
(@LonelyGod) reported
@AskNationwide very disappointed with service this. Tried to pay from flex account to credit card; app told me it had timed out and no payment was made. Checked and it hadn’t gone. So tried it again and it worked. Then account shows 2 payments! Phoned and told nothing can be done
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Debbie Corrigan
(@team_corrigan) reported
Very impressed with the @TheAA_UK part of the Nationwide breakdown cover. Broke down at 1.30pm yesterday in Wales. Car safely home but we are still waiting for @enterprisecares to bother ringing us with an update on a hire car 5 hours after the first call! @AskNationwide 🤬
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VMan
(@vmanrulez) reported
@AskNationwide You're right, it is working. It's just that I was using my card and reader to authenticate, and that keeps telling me there is a technical issue when I use that method. Who can I contact to fix this?
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WilliamwallaceX25
(@wallacewill17) reported
@AskNationwide @Argyle I still do not understand the gaslighting nationwide!! big yourself up, you act like you care, but the truth is you treated me and my family like ****, after 20 years as a customer, never missing a payment, you told us to sell our house. I will never forget & I will never forgive
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Lee (Pilchard) Stacey
(@LStacey) reported
Don’t bank with @AskNationwide. I’ve been trying to not bank with them for years but each time I zero my account and try to close it they apply more spurious charges. And their support sucks. Anyone got an email address I can use to contact them?
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Me
(@anarchy4angels) reported
@AskNationwide And that would be a huge issue. what you're saying is that if I access a page via a saved favourite it could be missing security patches and other important updates, rather than re-directing me to the latest login page!
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ExplainingMoney.co.uk
(@ExplainingMoney) reported
3. @AskNationwide once again complete this weeks list, where you can receive upto £125 for switching into one of their flex accounts. (Excl. Basic) Open new or switch into existing account, switch just include 2 direct debits and switch date must be within 10 working days.
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Alex Lovelock
(@lovelock_alex) reported
@AskNationwide Hey, I need some help logging in to the banking app after getting my new phone. I can log in on my old phone though im only presented with "Open a new account" or "Register for the app" when I just need to log in, how do I log in, wheres the log in button??
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Gary Hilton
(@splodgee1967) reported
@AskNationwide The app won't open. How long until the issue is sorted?
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Me
(@anarchy4angels) reported
@AskNationwide It's via the chatbot on the message page in the internet banking. It's not been working for months and every time I raise it I just get told that you're unaware of any issues. Guessing nobody has ever really bothered to check it...
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Me
(@anarchy4angels) reported
@AskNationwide Nope via the login option on the nationwide website. Funnily enough the chat option on the complaints page works first time...
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VMan
(@vmanrulez) reported
@AskNationwide what's happening with online banking? I keep trying to log in and see a message saying technical problems, but the service page says everything's fine.
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Debbie Corrigan
(@team_corrigan) reported
@AskNationwide Our car has been taken back to our home in Reading. We are in Wales with no car and no access to shops or anything. If we get taxis and a train home will that be covered by Nationwide? We are really not very happy.
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WilliamwallaceX25
(@wallacewill17) reported
@AskNationwide @Argyle I still do not understand the gaslighting nationwide!! big yourself up, you act like you care, but the truth is you treated me and my family like ****, after 20 years as a customer, never missing a payment, you told us to sell our house.I will never forget & I will never forgive
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Daniel W
(@damawa42) reported
@AskNationwide Per previous tweet, I want to report an incorrect (duplicated) card transaction. Annoyingly you only decide you've got technical problems AFTER I've wasted my time typing in the details.
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MaggieRB 🇺🇦 🦔
(@MaggieRB13) reported
@AskNationwide The website on my PC. I will try again shortly. Thanks.
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VMan
(@vmanrulez) reported
@AskNationwide Thanks, I did that via Live Chat when logged in online. The problem was my card was frozen, so I unfroze it in the app and it all worked! Perhaps something to pass to the website team so it gives a better message if the card is frozen, rather than a generic technical one.
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James
(@jimbles1967) reported
@AskNationwide I’ve been trying for two days to change my mortgage deal on your web site. Unfortunately the site ever crashes or tells me that You've increased your mortgage term beyond the retirement date of an applicant. If you want a mortgage that continues into retirement…
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Tash
(@NJC_1990) reported
@AskNationwide hi, yet again I find myself logging into my online banking to see a payment both on my confirmed payments *and* my pending payments. This is the 3rd time this has happened in 2 months. What is going on...?! Please fix this.
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Me
(@anarchy4angels) reported
@AskNationwide What difference does that make? Once I log in I'm redirected to the same account pages and get the same error.
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Debbie Corrigan
(@team_corrigan) reported
@AskNationwide We are still in Wales on holiday awaiting @enterprisecares to offer any update 5 hours after the first call - not customer focussed at all, unlike @TheAA_UK
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WilliamwallaceX25
(@wallacewill17) reported
@AskNationwide @Argyle I still do not understand the.gaslighting nationwide!! big yourself up, you act like you care, but the truth is you treated me and my family like ****, after 20 years as a customer, never missing a payment, you told us to sell our house.I will never forget & I will never forgive
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🖤 Gemma 🇪🇺🇬🇧🇩🇪
(@gemmabishbosh) reported
@AskNationwide Noone could help because she doesn't have a 6digit telephone banking number....so what can she do? Still no money...it's been a week and it's a lot of money to just go missing...