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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (32%)
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Website (28%)
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Login (21%)
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Transactions (13%)
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Withdrawals (4%)
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Transfer (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Fulham, Hove, Cambridge, Milton Keynes, Slough, Worcester, London, Southampton, City of London, Walsall, Dunfermline, Oswestry, Crawley, Plymouth and Stockton-on-Tees.
| City | Problem Type | Report Time |
|---|---|---|
 Fulham |
Login | |
| Hove |
Website | |
| Cambridge |
Website | |
| Milton Keynes |
Website | |
| Slough |
Login | |
| Worcester |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Rab
(@BigRab_1) reported
@AskNationwide Hi India - I was apparently transferred to complaints and the girl in question couldn’t give me any further information other than to wait - whilst she was helpful and tried everything she could there was literally nothing in her control to help.
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Paul Atterbury
(@PaulAtterbury2) reported
@AskNationwide Do not Close down in blaby
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Goldie Gerkin
(@ZombieJoygasm) reported
@AskNationwide Sorry Jo. I have discovered the issue and there was a digit wrong with my mobile and one of the digits which was showing as a *. I've called up and updated it, how long should that take to update and would I be ok to try to register again?
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Bearded Wonder
(@MeBeardedWonder) reported
@AskNationwide And when fraud happens.. you make your members lives hell.. because you do not have qualified people to investigate the issues. Your procedures do nothing to protect the victims..
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Helen Collins
(@Hel_Collins) reported
@dropchrisanote @AskNationwide So I think what you're saying is that 2 separate forms of identification are required and the issue is not that a provisional licence is not an acceptable form ID for proof of address?
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Gary B
(@abdulbigtool) reported
from
Lisburn, Northern Ireland
@BigRab_1 @AskNationwide Bit harsh, not all customer service teams are based in India
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Goldie Gerkin
(@ZombieJoygasm) reported
@AskNationwide I have tried via the website just now and im getting the same issue 😰 I definitely was already registered for mobile banking and have my customer and pass numbers...
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Maggie Morrissey
(@technologytotea) reported
@AskNationwide how do we contact you via you’re website? It’s a nightmare when something goes wrong. Maybe this internet banking is becoming difficult?
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John Roberts
(@princeeroberts) reported
@AskNationwide Thank you for this. Its very useful. When asked for advance fees in emails does it mean its a scam like in this instance you have shown on facebook? Most people can tell easily but I have medical problems which mean I cannot tell if something is scam or not so easily. Thank you.
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Ollie Dewis
(@olliedewis) reported
@AskNationwide Details I’ve had on file for years (to send friends and relatives cash (now and then)) have gone…out of the blue. If this is a policy to save server space and cash for Nationwide (Housekeeping? 🤔) then it’s a poor one. I’m sorry but this will have consequences.
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Abdul Hai
(@AbdulHai23) reported
@AskNationwide When I try to reinvest I get a technical error no code or anything. How much do I get interest when a bond matures?
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Goldie Gerkin
(@ZombieJoygasm) reported
@AskNationwide Hi. I've had an issue with the app so it kept failing to launch. I have uninstalled and reinstalled the app. Its now asking me to register for mobile banking, im putting my details in and waiting for a text message that never arrives...
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Tom Neal
(@Union_Tom) reported
@AskNationwide Do you do joint savings accounts? Difficult to find this out on your website.
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mrs banana
(@madamelebun) reported
@AskNationwide Website
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Si Lush
(@simonlush) reported
@AskNationwide paying @AmexUK with pay by bank transfer and your process is completely broken. Select PBBT, get authenticated in the app. Takes me to your web page to dig out customer number and log in. Then use card reader to authenticate, which amex then times out. Useless!
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Ian Sands
(@IanSands9) reported
@AskNationwide No thank you. I am not going to waste more time on the phone. I’ll wait to hear from your CEO, @Debbiecrosbie1. Once this is resolved, I’ll help my mother to move the account elsewhere, which is, after all, what @AskNationwide want. You don’t want elderly customers with passbooks
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Ian Sands
(@IanSands9) reported
Dreadful customer service from @AskNationwide continues today. The #complaint team hasn’t contacted me, which I was told they would & no acknowledgement of complaint to CEO. All this because they refuse to help my mother use her account following my father’s recent death.
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ryza
(@ryzaworthy) reported
@AskNationwide Yea it’s up to date I’ve also tried deleting the app but I still get the error message every time.
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Giuseppeeeeeeeeeeeeeeeeeee
(@NfTaxfraud) reported
@AskNationwide spoke to an advisor and got transferred , now been on hold for 45 mins. Just wanna get on with my day :( Help me out here
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Adam 🏴 - ❤️🇺🇦
(@Paranoimia) reported
@AskNationwide There's a problem with this spoof, though... everything is in proper English and spelt correctly with no "txt spk". U wot m8?
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Alex Frew
(@AlexFrew1988) reported
@AskNationwide To make an appointment what option would I need to press seem to be for existing applications etc not for a potential new customer
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Martin
(@Martin15065142) reported
@_totallyrandom1 @AskNationwide Lot's of scammers in the group, I have been scammed twice, but I was finally recommend to #joe_cyber_recovery#_ on who helped me out with my account issues...
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mrs banana
(@madamelebun) reported
@AskNationwide Just looked at Downtector, looks like you have problems with the website.
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Lewis
(@LewisJR1810) reported
@AskNationwide I have a savers account that my Nan made for me years ago in her name and my name, I am now over 18 so should I have access to the account too? I have tried going in store and seem to get a different answer every time.
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Abdul Hai
(@AbdulHai23) reported
Hi @AskNationwide there appears to be a technical issue preventing me from reinvesting my bond.
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Rab
(@BigRab_1) reported
@lillun6 @AskNationwide Maybe I would have gave that individual the benefit of the doubt had they not of blatantly sighed down the phone at me when I asked them a question. I’ve been in telesales and call Center environments myself, so I know how challenging it can be. So I am never rude at the advisor
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jbbenjamin.sol #IStandWithRayFisher 🔜
(@jbwb2020) reported
@AskNationwide @kryo2020 Thanks. Working in cybersecurity, if I could not spot those, I should resign. Out of curiosity, how many people actually attempted to make the purchase?
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Rab
(@BigRab_1) reported
@AskNationwide Payment service providers and e-money issuers must normally respond to certain types of complaints within 15 business days. If they can't provide a final response within 15 business days, for reasons beyond their control, they must explain the reasons for the delay. You must -
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helen boyd
(@helenbeehelen) reported
@madamelebun @AskNationwide Yep, my mobile banking app has been down for over 24 hours now, Downdetector and another site are reporting problems at Nationwide with the app and mobile banking, yet Nationwide's own website is claiming services are working as normal.
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mrs banana
(@madamelebun) reported
@AskNationwide Is online banking down right now? I keep getting “Server not found”?