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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Website (32%)
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Mobile App (28%)
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Login (28%)
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Transactions (9%)
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Withdrawals (3%)
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Transfer (1%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: London, Normanton, Birmingham, Northampton, Swadlincote, Glasgow, Rotherham, Islington, Sutton Coldfield, City of Westminster, Braunton, Montrose, Taunton, Leigh and Watford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Website | |
| Normanton |
Website | |
| Birmingham |
Mobile App | |
| Northampton |
Login | |
| Swadlincote |
Login | |
| Glasgow |
Mobile App |
Full Outage Map
Community Discussion
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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st8
(@ktloumorg) reported
@AskNationwide my uncle died in November and as a NW customer had a NW credit card with an outstanding balance. Why then has the debt on that CC been passed on to a creditor? We only had the funeral two weeks ago and my mum is now being hasstled by the debt collector. Shameful🤬
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Jules Toogood
(@JulesToogood) reported
@AskNationwide 3 times I’ve been down to put cash in, only to find the branch closed, despite what it said online. Today it says online that you’re closed, yet you are telling me that the branch is open. Can you see why I don’t want to have to deal with this for such a simple exercise?
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Vikki Lax
(@VikkiLax1) reported
@ClaireUKF @AskNationwide @TheAA_UK I'm also a customer and am very concerned that this change of provider puts women at risk. We do pay for this service do expect our safety to be prioritised. is a rethink needed?
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Dawn
(@DawnGillDesigns) reported
@caitlinmoran I've got an account with @AskNationwide, which i think is less unethical than most. Super service so far (have had an account for a few years) and very easy website. In credit interest, no pushing of loans / cards / products Plus I think they offer a switching fee at the moment
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Stuart Rowlands
(@StuRowls) reported
@AskNationwide It actually says Smart Ltd Access (Adult) when i log in online. I opened it few years back in branch for my daughter.
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Kev
(@VeryGrumpyKev) reported
Hey @AskNationwide why bother with an automated door knocking service then tell me you can’t transfer me to anyone. You can wait for my authorised representatives to make contact.
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Dfer Docs
(@dfer_docs) reported
@AskNationwide In a bank that doesn't let me down when I need it most.
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Lianne
(@Lianme3) reported
@AskNationwide I need a bank statement to send via an email can anyone help how do I get this ?
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Covidian Chief Goose🌹🦋
(@TheChiefGoose) reported
@AskNationwide Yeah already did that. Ridiculous customer service. I have half a mind to take all my money out and move it to another bank because what should be something incredibly simple has been made unbelievably complicated.
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Caro
(@cefasox36) reported
@AskNationwide Applied for a visa debit chargeback via docusign over 8 weeks ago and I've heard nothing. Really disappointed that I'm having to chase this. Can you help me please?
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Ben Barnard
(@arcanna32) reported
@AskNationwide I keep my spare change in another bank that way i can access my money unlike my last 3 paydays with nationwide
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Ian Stickley
(@eStyx) reported
@AskNationwide @ferns_tony What a terrible way to keep an account secure. Your sudden blocking me from my account has happened at a time when I really needed access and have no details with me. None of my other banking apps have done this. Very poor service.
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The AA
(@TheAA_UK) reported
@KAF_IndyBramble @AskNationwide 2/2 In breakdowns involving lone women where there is any concern raised by the customer they receive the highest level of care and priority.
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Marion Fallon #TakeBackBritain
(@marionpfallon) reported
@AskNationwide 2/2 no longer a need for a reply, after more digging on main site, (not easy) found out how to close the savings account (empty anyway) then the impulse saver had nothing to put the “spare change” into😱 Should have been more straightforward 😟
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Richard Lewis
(@brokenpinocchio) reported
@AskNationwide Special Investigations Department closed 1½hrs early? So I can't unblock whatever restrictions have been put on my card. Perhaps I should look for better customer service elsewhere.
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jc_violet_pearl_emeralda_0607
(@julesd0607) reported
@AskNationwide Harriet, have the females been made aware that the policy is different to the previous service provider, specifically for them?
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HELEN STATHAM
(@HELENSTATHAM2) reported
@_HelenMott_ @TheAA_UK @AskNationwide are moving their car breakdown cover to the AA. Disappointed by this report and AA response below, previous service checked for lone women.
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Samantha Cooper
(@Sam__C84) reported
@AskNationwide All they do is repeat their SLAs and fail to do anything to speed up the process. It’s so disappointing given I have nowhere to live, the sale is about to fall through and I’ve been a loyal customer for over 20 years
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rob green
(@robertgreen35) reported
@AskNationwide for@some reason my card has stopped working. What do I need to do?
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deserted beach 💙
(@desertedbeach) reported
@TheAA_UK @_HelenMott_ Hi @AskNationwide - you have changed the breakdown cover with Flexplus to the AA. Perhaps have a rethink based on the fact they don't prioritise the safety of lone women who have broken down at night.
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Suzanne Marsh
(@SoozMarsh) reported
@AskNationwide My daughter was affected by the payment outages/issues over Christmas. How does she go about claiming compensation as she hasn't been contacted
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mererid m williams
(@mereridmair) reported
@AskNationwide Thank you for replying. But you can't guarantee that they will prioritise women if we break down alone? This is very worrying for your customers. I can understand why breaking down on the motorway is dangerous for everyone, but in other situations, lone women face more risk.
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Bob Goblin
(@fasterpussycat9) reported
@AskNationwide why is the Ely branch forcing people to use the ATM machine to pay money in and withdraw? You've got screens up, customers have to mask up etc, so it's reasonably safe. The ATM wasn't working a few weeks ago and I was still being told I had use it. Changing banks!
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Ian Stickley
(@eStyx) reported
@AskNationwide finally re-enroll at much inconvenience and it tells me a new device enrolled despite this being the same device I've used for years. What's wrong with 2 factor authentication or prompting for pin for security instead of this horrible, worrying method. Bad service.
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Stuart Rowlands
(@StuRowls) reported
@AskNationwide hi wonder if you can help. I have a weekly standing order set up from my tsb account to a nationwide account for my daughter. My bank has advised me that this weeks payment was returned with the reason given as: Returned Transaction. Can you help?
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Jacob Langrish
(@pompeyyoshi) reported
@AskNationwide Something with limited access, with interest.
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Sharky
(@SharkyShire) reported
@AskNationwide Online Mortage tracker tried to reset password and it doesn’t sent you a link. Confirmed email over phone twice. Poor service
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Jules Toogood
(@JulesToogood) reported
@AskNationwide I can’t live with this kind of grey area where my money is concerned. I realise there’s a pandemic, but that doesn’t account for incorrect info, it’s a poor service. You never lent me money when I needed it, now I have money you are a complete pain to deal with!
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Samantha Cooper
(@Sam__C84) reported
@CountrywideUK @AskNationwide I’ve sent you a DM. Another working day is drawing to a close. Another day unsuccessfully chasing a conclusion after 11 weeks of misery. As usual, nobody helps
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Paul Rhodes
(@paulctrhodes) reported
@buckinghamh @AskNationwide @TheAA_UK My wife was driving my car last night when it broke down in the middle of nowhere. I took her car to her so both her and my son could get home, but Nationwide wouldn’t let me stay with it, insisting she stayed because it was her cover. I was fuming.