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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (41%)
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Website (24%)
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Login (16%)
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Transactions (12%)
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Transfer (4%)
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Withdrawals (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Whitehaven, Dumfries, Glasgow, Redhill, East Kilbride, Ramsgate, Waltham Forest, City of Westminster, Edinburgh, Westbury, London, Hackney, Wigston Magna, Norwich and Islington.
| City | Problem Type | Report Time |
|---|---|---|
 Whitehaven |
Mobile App | |
| Dumfries |
Transactions | |
| Glasgow |
Mobile App | |
| Redhill |
Website | |
| East Kilbride |
Mobile App | |
| Ramsgate |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Victoria taylor
(@Vixtert) reported
@AskNationwide Hi, I need a bank statement from December 2019. I can't seem to access anything further than 15 months ago. Please can you help?
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➡️ Johan Gant
(@_johangant) reported
@AskNationwide is your digital banking service okay today? My OTP code took 10 mins to deliver by SMS, now been over 30 mins with nothing. Email the same. It's a poor customer experience compared to other banking vendors... maybe invest in improving it?
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Gary Beavis
(@garyb68) reported
@AskNationwide hello I have had problems where one of my current account cards has been blocked I know there are funds in the account. How do I get it un blocked?
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Sharon Ainscough (Goode)
(@shargoode) reported
@AskNationwide I'm trying to get hold of someone regarding my dad's new account he's opened but had no letter to sign and it's been over the time they told but I can't do it on the phine as we have no detail which are coming on the letter!!! Help !!!!
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Richard Carter
(@Richardmcfc) reported
@AskNationwide I know I’m welcome to do so. I’m disgusted by the lack of care and support offered and Nationwide’s reluctance to help
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Ephyra
(@Ephyraz) reported
@AskNationwide hi, my banking app is working and I can’t check any payments or transfer money. It doesn’t let me open the app at all.
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DeanShoegazeBromley ⭐⭐⭐⭐⭐⭐
(@deanbromley) reported
@AskNationwide Hi, is there a problem with the app on Android this morning? I've rebooted my phone, checked for app updates but can't access? There no info of issues on the 'service availability' page? Thank you.
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Richard Carter
(@Richardmcfc) reported
@AskNationwide Goodbye nationwide. You’ve ignored Apple users for nearly two weeks. I’ve now changed banks and won’t be back. Disgraceful service and refuse to help
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Ephyra
(@Ephyraz) reported
@AskNationwide iPhone XR and iPhone 12 Pro, no error message just continuously loading
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Jonah Gregory
(@jonahgregory_) reported
@AskNationwide I believe Im being charged twice for a transaction which has caused my account to go into minus numbers despite not having an overdraft. Any help would be appreciated.
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james murphy
(@jamesmu02561715) reported
@AskNationwide App still not working - stop doing all the expensive fun things and get the basics right
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james murphy
(@jamesmu02561715) reported
@AskNationwide Hi still no reply as to my app not working
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The Arab Stat
(@TheArabStat) reported
@AskNationwide Great stuff, thanks. Also, if I’d like to borrow more against the property further down the line - would that incur any penalties?
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Sharon Ainscough (Goode)
(@shargoode) reported
@AskNationwide There is no chat option. That's the problem!! How do we cancel the transfer going through as he's had enough now and doesn't want to swap his old bank account over to you and wants to find another one instead of all this messing. It's stupid we can talk to anyone to sort this.
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Catherine Gladwyn
(@CathGlad) reported
Every six months or so @AskNationwide block my account, stop my card and cause unnecessary stress and admin. You're a nightmare. After 20+ years with you, you can now 🖕. I'm off. While you'll say it's 'helping to prevent fraud' I like to call it 'spending my sodding money'
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Richard Carter
(@Richardmcfc) reported
@AskNationwide Yet you ignore Apple users and refuse to help and just blam it on Apple and say your doing nothing to update your app to be used on this platform. Thanks for nothing.
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savaloy
(@gandybjs) reported
@financialombuds @AskNationwide I told them had they offered the help offered just a few months ago in March last year I would be out of debt, but as my situation has gotten worse I now have no way to pay it off but nationwide flat out refuse to budge even threatening me with court action
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Aaaron
(@Aaronrutter9) reported
Was told on live chat that I’d recieve a new card reader within the next five working days. Still hasn’t came through the post @AskNationwide
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JaneMeneely
(@JaneMeneely) reported
@AskNationwide app not working on iPhone 11 (OS 15.0.2). Can you help please?
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Richard Carter
(@Richardmcfc) reported
@AskNationwide And you refuse to help customers. Nearly two weeks and I don’t know what’s happening with balance and can’t make payments for my bills. It’s fine I’ve moved banks and won’t be back. Refuse to listen to my complaint and fobbed me off. Nice customer services.
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John
(@Bottletop_uk) reported
@AskNationwide Problem with the web banking app, the app only opens once then refuses until you re start the phone. (IphoneX ios15) I understand that this is a known issue, can you tell me when it will be resolved? It’s now been going on a long time and it’s getting a painThanks
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Catherine Gladwyn
(@CathGlad) reported
@AskNationwide It's not in your terms and conditions to block accounts every six months when people try and spend their money and go successfully through your security checks. Utter nonsense, but cool story.
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Catherine Gladwyn
(@CathGlad) reported
@AskNationwide It's not in your terms and conditions to block accounts every six months when people try and spend their money and go successful through your security checks. Utter nonsense, not cool story.
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Phil Jerome
(@PJ53DG) reported
@AskNationwide Are there any current issues with making card payments via Visa Debit from FlexAccount as I am having problems with some online transactions?
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Diar Karim
(@diarblo) reported
@AskNationwide @boothycrew iOS 15.1 is not in beta anymore. So please fix it asap. It’s taking too long.
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amber
(@amberrdx) reported
@AskNationwide are you able to help identify a payment that has been sent to me?
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dean jones
(@dean069) reported
@AskNationwide Hi guys are you having a problem with the app on iOS 15.02 have to restart the app every time I start it back up ?
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savaloy
(@gandybjs) reported
@SW_GrowthHub Joe garner makes £15k a week and tasks @AskNationwide to only help women members
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Trish Lilley
(@dustybaws) reported
from
Newburn, England
@AskNationwide Is there a problem with the online banking app?!?
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savaloy
(@gandybjs) reported
@financialombuds @AskNationwide I am in debt to nationwide through no fault of my own I have PTSD, depression and anxiety, I first asked for assistance in March 2020 and was told no support available to "people like me" earlier this year I was again told no support available. When I phone later I spoke to a