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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (42%)
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Website (32%)
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Transactions (11%)
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Login (11%)
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Transfer (4%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Harwich, Ilkeston, Waltham Forest, Edinburgh, Poole, Poplar, City of London, Ipswich, Manchester, Dundonald, Ebbw Vale, Andover, Little Cheverell, Salisbury and Hitchin.
| City | Problem Type | Report Time |
|---|---|---|
 Harwich |
Mobile App | |
| Ilkeston |
Mobile App | |
| Waltham Forest |
Mobile App | |
| Edinburgh |
Website | |
| Edinburgh |
Website | |
| Poole |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Jamie Burchell
(@virtualburchell) reported
Hey @AskNationwide is there any point keeping a Future Saver account with interest now at 3% if your other limited access accounts have the same interest rate without the £5K/yr cap?
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GM Mark Howitt
(@MarkHowitt) reported
@grok do you think calling up UK companies is a good way to test their customer service... you know like @AskNationwide and @ajbell ?
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GM Mark Howitt
(@MarkHowitt) reported
Sally from @AskNationwide gives good customer service!
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Beautiful Wolfs
(@BeautifulWolfs) reported
@AskNationwide do you have a number for out of hours support. It's been a week since I opened an account face2face and I still haven't received my card I got my pin a few days ago but unfortunately no card and I cannot login with the information I was given account number ect
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Andrew Lockie
(@andrewlockie) reported
@AskNationwide Why does your f**king app break down all the time? Today’s Nationwide utter nonsense is your complete inability to verify web transactions! You really are hopeless.
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LovinTruth
(@LuvSeekinTruth) reported
@NationwidePress @AskNationwide Having taken travel insurance with Nationwide, service was originally provided by UK Insurance but now is switched to Aviva... who are awful! What's worse is that Nationwide (online chat) are refusing to register a complaint!!! @TheFCA
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Rebecca
(@rebeccas431) reported
@AskNationwide Hi, I am trying to verify a payment online however I keep getting an error message. Are there any issues?
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Keith Friend #FBPE
(@keefdavid56) reported
@AskNationwide We want to dispute an amount on our credit card. We used it today in Carrefour Bayeux and we haven’t spent that much. Think it’s on fuel. Can you help please
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Simon Griffiths
(@cotswoldsimon) reported
@AskNationwide - if you’re going to be discourteous enough to regularly close your branches on working days you could at least have the decency of allowing us to pay money it at the Post Office
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Towy Bridge Inn
(@JulieHartery) reported
@AskNationwide why is it impossible to email ? I have sent two emails today with addresses given from your information and both have been returned no longer in use? I do not want to phone or chat as I want proof of my email, thank you
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Jamie Burchell
(@virtualburchell) reported
@AskNationwide I decided to consulate by transferring the funds in to a limited access account which we use for the same purpose. That got me thinking though, is that actually allowed? It let me do it, so I guess so?
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AM
(@Mungo31) reported
@AskNationwide your online banking App is beyond approach - totally useless. Zero customer satisfaction #CustomerExperience
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sallyreeves
(@sallymay74) reported
@AskNationwide is there any online banking issues as been trying to pay for something online and it’s being rejected
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chelsea 🐉
(@chelseasrpng) reported
Im thinking of switching my current account to @AskNationwide. Always having issues with @NatWest_Help
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Mjayie James
(@mjayiej) reported
@AskNationwide when are your head office escalators being fixed it seems like they are broken always
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Adam 👑
(@AdamLane95) reported
@AskNationwide **** you for not letting me spend my money *****
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DaveStudX
(@TemidayoOg87009) reported
@AskNationwide I cannot access funds from my Instant access savings account. Says technical issue and says systems are working normally at the same time. Which is it? I’ve never tried to move funds before, so this is stressful
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Euphrosene Labon aka Wise El
(@euphrosene) reported
One of the many drawbacks to digital everything: multiple layers of security. PINs, passwords, passkeys, codes, card readers... I love @AskNationwide. For some odd reason, since having my long time bank close and moving to them, I've been in credit. Same spending patterns as the other one and roughly the same income. Not complaining. Their card reader however is a PITA so I welcomed the app message saying it wouldn't (always) be needed. So I go through the app process to not (always) use it and ...it wants a PHOTO. I have no makeup on, Good Queen Bess eyebrows, my hair is pinned up, the contents of a townhouse could fit in the bags under my eyes...but I bravely allowed it to scan my face. And again. And again. Nada, nothing, try again. NO, bggrff. I'll stick with the card reader, thank you very much. And that's the thing. I can actually remember all gazillion details for the many accounts - except ever changing passwords because they suddenly stop working and you have to go through the process of setting up another one and unlocking your account - plink plonking with too long nails on titchy keyboards and unhelpful ageing eyesight - trying to complete the task before it times you out. Yep - fun and games for the digital world for everything bar breathing and sleeping. And that's not a given! Meanwhile, just noticed I was also in the process of moving the downstairs heavy furniture (again). Back to the fray.
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Ben underwood
(@Benunderwood10) reported
@AskNationwide You make it sound like we have options, however I wanted to keep to having a savings book not a card and your doing away with that option. What's happened to listening to the customer ?
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Amal Chandran
(@iamAmalc) reported
@AskNationwide Hi, the app was available just 2–3 days ago. My query is whether it has now been withdrawn from the App Store and Play Store in the Asian region, where it was working perf. fine. I’m well aware of int. banking, but the app offers the most conven. for me, and I’d prefer the App
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CJM Lancashire Ltd
(@CJM_Lancs) reported
@AskNationwide worst service I've ever had from a bank. Absolutely diabolical.
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Alan Mörris
(@Fokmisterutd) reported
@AskNationwide so after 10 years with you it's time to move on as I'm obviously not a valued customer, I'm not eligible for the fair share scheme, discrimanated as I don't have a saving account or mortgage (not home owner) but do have money in flex,
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Kirstwah_83
(@kirstwah) reported
@AskNationwide is there a problem with the app? Unable to log on for the last hour!
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Strika24
(@JohnQ2058994373) reported
@AskNationwide how can I access bank statements online for the period beginning of this month until now? Only one readily available is the one for May.
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GM Mark Howitt
(@MarkHowitt) reported
@TakeFive Sally from @AskNationwide gives good customer service!
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Mike
(@mikephotowild60) reported
@kategarraway @Barclays Kate, This is what happens having a Barclays bank account Both myself and my late wife and both of our children are no longer with us Each had a Barclays account and they've been the late bank in our banking life @AskNationwide in the past 20 years issues resolved under 24 hours
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Luke Pell
(@Mr___Pell) reported
Been a @AskNationwide customer for over 20 years, yet because I didn’t have over £100 in one of their savings accounts (despite having considerable payments in and out of one of a nationwide account I’ve held since I was 5) I’m not eligible for a fairer share… Truly fair…
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Clark W. Griswold
(@trickster_afcb) reported
@AskNationwide why do your phone lines take you through all the options, make you go through various security questions only to say at the end that lines are closed at weekends, why not state this at the start of the process rather than wasting time for the customer?
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ConsGolfX
(@ConsGolfX) reported
@AskNationwide I've had 3 payments over 3 weeks took out from an unknown source. I've tried logging it over to you via online banking, but then it just says you're experiencing technical issue's every day.
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Beautiful Wolfs
(@BeautifulWolfs) reported
@AskNationwide so I opened an account 4 days ago and I got the confirmation email saying it's open I received my in today but still no card I can't use my account number to login via the app and it keeps saying something is wrong.