Is Nationwide down?
Some problems detected
Users are reporting problems related to: mobile app, website and login.
Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 24: Problems at Nationwide
Nationwide is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (33%)
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Website (28%)
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Login (20%)
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Transactions (13%)
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Withdrawals (4%)
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Transfer (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Rochdale, Dunstable, Fulham, Hove, Cambridge, Milton Keynes, Slough, Worcester, London, Southampton, City of London, Walsall, Dunfermline, Oswestry and Crawley.
| City | Problem Type | Report Time |
|---|---|---|
 Rochdale |
Mobile App | |
| Dunstable |
Mobile App | |
| Fulham |
Login | |
| Hove |
Website | |
| Cambridge |
Website | |
| Milton Keynes |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Xynthymr
(@Xynthymr) reported
Hi @MartinSLewis, For context: I wanted to pay £100 cash into my gf's account to help her cover an unexpected bill. It was a one-off. I had all the necessary info (Account Number, Sort Code etc), but #Nationwide said I could only do it if I possessed her card. 🙄 @AskNationwide
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James lawrence💙
(@JamesLawrence00) reported
@AskNationwide is the banking app down? Just get an error about a technical issue
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arthur stafford
(@arthurliverpool) reported
@AskNationwide - I’ve sent you a DM - looks like scammers are working again. I’m receiving txts re blocked credit card, a transaction today at 11.02 (untrue) and a recommendation to call an 0800 number - not done it. Heyho!
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Stevio
(@Rothbury01669) reported
Bit of unexpect cash today - £62 to be precise from @AskNationwide 15 years ago the Mister opened a cashbook account at Nationwide in Edinburgh to deposit some cash when his dad died on behalf of his nephew who was out of country but left it by his Grandad. It was in there for a couple of years Eventually he returned to Scotland and the Mister gave him the cash his dad (nephews grandad) wanted to leave him - the account was then at 0 Today ..... text from Nationwide to his number saying they had post returned to them and needed to speak to him about his account - he doesn't even have the passbook Couldn't use the automated service was we had no account number to hand and it kept cutting him off and saying it couldn't help without one. Decided to ring using my credentials as I have a current and savings account with them. I went through security and then explained about his text and asked if it was genuine and put him on the phone He gave his old address in Newcastle ..... nope .... EH6 they said ..... it was that far back and he gave them his old address in Leith. Bingo Turns out that the 0 became about a tenner or so in an interest payment the following year and it's earned interest ever since and it's now at £62 and a few pennies The letter was to say that his passbook account was now a sort code and account number, like a current account and was returned in the post. We've got the details and tomorrow he can log in and claim that little bit of cash Thanks Nationwide
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Gary Laing
(@Teko465) reported
@AskNationwide is there an online payment issue with credit cards? Tried two different sites and says a problem?
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MattH
(@M95754861557) reported
@JLP_officialxxx @AskNationwide I'm no expert but might they put a CIFAS marker by your name (and anyone they think you are linked to) making it difficult to bank elsewhere? I would cooperate then close it and tell them to **** off.
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💙Susan Robinson 🌹🐞💙🐝🐈🐈🐝💙
(@hatetorycuts) reported
Hi @AskNationwide Is there truth to the rumour that you're going to be given power to spy on older people's bank accounts? Please let me know in advance so can move to another bank who don't support such an invasion of privacy
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Steven Vacher
(@UKSVacher) reported
@AskNationwide Back working in Chrome now 👍
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Nope
(@No_name_on_twit) reported
@AskNationwide my daughter is trying to arrange a mortgage with Nationwide. It’s taking too long (4 weeks so far!) they keep telling her there is a problem with the IT system. I think someone has screwed up. Should she go elsewhere for her mortgage? 1/2
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Stevio
(@Rothbury01669) reported
Bit of unexpect cash today - £62 to be precise from @AskNationwide 15 years ago the Mister opened a cashbook account at Nationwide in Edinburgh to deposit some cash when his dad died on behalf of his nephew who was out of country but left it by his Grandad. It was in there for a couple of years Eventually he returned to Scotland and the Mister gave him the cash his dad (nephews grandad) wanted to leave it - the account was at 0 Today ..... text from Nationwide to his number saying they had post returned to them and needed to speak to him about his account - he doesn't even have the passbook Couldn't use the automated service was we had no account number to hand and it kept cutting him off and saying it couldn't help without one. Decided to ring using my credentials as I have a current and savings account with them. I went through security and then explained about his text and asked if it was genuine and put his on the phone He have his address in Newcastle ..... nope .... EH6 they said ..... it was that far back and he gave them his old address in Leith. Bingo Turns out that the 0 became about a tenner in an interest payment the following year and it's earned interest ever since and it's now at £62 and a few pennies The letter was to say that his passbook account was now a sort code and account number, like a current account and was returned in the post. We've got the details and tomorrow he can log in and claim that little bit of cash Thanks Nationwide
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laura
(@wangboi) reported
@AskNationwide @kateguide Also not working for me, definitely seems to be an issue 👍🏻
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Leah Cambridge
(@mrsdeadman2015) reported
@AskNationwide @AskNationwide Yes it was done via the switch service. I’ve asked family to change their details to my new nationwide account for a SO and it says it can’t identify the details which is what was happening when I was trying to change bank details on my child benefit payments
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Steven
(@irnbrusteve) reported
@AskNationwide Is it possible to confirm whether my help to buy isa is still open?
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Gareth Owens
(@Icarus1054) reported
@ZiaYusufUK My wife has been refused access to the current account she has operated with @AskNationwide for 35 years until she tells them what her annual income is. They claim (wrongly) that it's a 'legal requirement'. Frankly, it's none of their business. @TheFCA 😡
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Stevio
(@Rothbury01669) reported
Bit of unexpect cash today - £62 to be precise from @AskNationwide 15 years ago the Mister opened a cashbook account at Nationwide in Edinburgh to deposit some cash when his dad died on behalf of his nephew who was out of country but left it by his Grandad. It was in there for a couple of years Eventually he returned to Scotland and the Mister gave him the cash his dad (nephews grandad) wanted to leave him - the account was then at 0 Today ..... text from Nationwide to his number saying they had post returned to them and needed to speak to him about his account - he doesn't even have the passbook Couldn't use the automated service was we had no account number to hand and it kept cutting him off and saying it couldn't help without one. Decided to ring using my credentials as I have a current and savings account with them. I went through security and then explained about his text and asked if it was genuine and put his on the phone He have his address in Newcastle ..... nope .... EH6 they said ..... it was that far back and he gave them his old address in Leith. Bingo Turns out that the 0 became about a tenner in an interest payment the following year and it's earned interest ever since and it's now at £62 and a few pennies The letter was to say that his passbook account was now a sort code and account number, like a current account and was returned in the post. We've got the details and tomorrow he can log in and claim that little bit of cash Thanks Nationwide
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danielle sarah
(@omletteprincess) reported
@AskNationwide hi - why is it so hard to sign into the app / for past month just keeps buffering - sometimes I wait ages to sign in - other times I just give up - is something wrong? I have a Lloyds app and don’t experience the same
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James Thorn
(@JamesT258) reported
@AskNationwide Does your Yeovil branch have you counter service on Saturdays?
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𝐋𝐨𝐫𝐝 𝐒𝐰𝐞𝐞𝐭𝐞𝐧𝐞𝐫
(@Lord_Sweeetener) reported
@AskNationwide My switch didn't happen yesterday and when I contacted customer service to find out they told me the switch had been cancelled and they couldn'ttell me why. If this means I'll no longer justify for the switch incentive then I guess I'll be closing the account.
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cni
(@Claire11152715) reported
@chucklevison82 @kateguide @AskNationwide It’s down and they wont say !
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Gwrlner
(@gwrlner) reported
@AskNationwide are your services down? I can't access any of my accounts keeps telling me to try again later.
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Nope
(@No_name_on_twit) reported
@AskNationwide She really needs to speak to someone in the UK, preferably Scotland who can help her speed things up. Someone who will not fob her off with excuses of technical issues and jargon.
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Carol pez
(@Pexcaza) reported
@AskNationwide why can’t I transfer money from my current account to my mortgage account?? It’s saying that there is a technical issue
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The Non-Mum Network
(@SamanthaWalsh76) reported
@AskNationwide Hi there, I transferred £ to a newly-closed account in error on 29/09 and it’s still not been returned - how do I follow up with this pls?
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BoyintheAttic
(@BoyintheAttic2) reported
@JLP_officialxxx @M95754861557 @AskNationwide Easy to add and withdraw through bank transfer. Your bank will not like to use them, they want to steal the interest on your money, charge you, and write threatening letters to you, they call it a good service
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Nope
(@No_name_on_twit) reported
@AskNationwide This is just not true. We called the branch and were told that if she goes there they can only set up a call with the number you gave They cannot help with mortgages direct.
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Stevio
(@Rothbury01669) reported
Bit of unexpect cash today - £62 to be precise from @AskNationwide 15 years ago the Mister opened a cashbook account at Nationwide in Edinburgh to deposit some cash when his dad died on behalf of his nephew who was out of country but left it by his Grandad. It was in there for a couple of years Eventually he returned to Scotland and the Mister gave him the cash his dad (nephews grandad) wanted to leave him - the account was then at 0 Today ..... text from Nationwide to his number saying they had post returned to them and needed to speak to him about his account - he doesn't even have the passbook Couldn't use the automated service was we had no account number to hand and it kept cutting him off and saying it couldn't help without one. Decided to ring using my credentials as I have a current and savings account with them. I went through security and then explained about his text and asked if it was genuine and put him on the phone He gave his old address in Newcastle ..... nope .... EH6 they said ..... it was that far back and he gave them his old address in Leith. Bingo Turns out that the 0 became about a tenner in an interest payment the following year and it's earned interest ever since and it's now at £62 and a few pennies The letter was to say that his passbook account was now a sort code and account number, like a current account and was returned in the post. We've got the details and tomorrow he can log in and claim that little bit of cash Thanks Nationwide
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Sporting Nest 🇬🇧🇮🇸🇺🇾🏳️🌈🏳️⚧️ 🟧⬛
(@SportingNest) reported
@AskNationwide @UKSVacher I'm having the same problem. Google is flagging Nationwide as insecure. So, now you are aware of the problem.
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Annette A
(@annette_angell) reported
So, @MartinSLewis @AskNationwide How long are people waiting for replacement cards from their banks? I was told 5 working days — it’s been over a week and still no sign. Anyone else having this problem with Nationwide?
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@RenholdBoy1961
(@renholdboy1961) reported
@AskNationwide best you can do is a 10+ minute wait on the telephone for an existing customer to renew an FRISA. I've been with Nationwide since the 70s. Automation & online banking is nothing but a hindrance. As a customer & shareholder I'm appalled at the decline in service.
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Nope
(@No_name_on_twit) reported
@AskNationwide Would not recommend using the Nationwide direct for a mortgage. Problems caused by their own IT system have held up the application which are having a knock-on effect with the process. No real help from the helpline. Rubbish