Nationwide status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (44%)
• Mobile App (23%)
• Website (19%)
• Transactions (13%)
• Transfer (1%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: City of London, Great Malvern, Farnborough, Ballyclare, Leeds, Hackney, Darlington, Southampton, Birmingham, Bilston, Hartlepool, London, Wolverhampton, Uttoxeter, and Glasgow.

City	Problem Type	Report Time
City of London	Login	16 hours ago
Great Malvern	Login	18 hours ago
Farnborough	Login	3 days ago
Ballyclare	Mobile App	3 days ago
Leeds	Mobile App	3 days ago
Hackney	Transactions	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Orwellwasright Abouttheleft 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@IMissHitchSlaps) reported 3 minutes ago

  @TheSmirkingApe I used to go there regularly. Best avoided now. It's basically bomalia. @AskNationwide have their head office there, they're both importing indians to work in Swindon, and therefore help with Swindon's enshittification AND outsourcing call centre jobs to india.

• 
  David (@Earlofh) reported 8 minutes ago

  @AskNationwide This has changed because previously as soon as I bought something using my credit card I could immediately whilst on the app & so I didn’t forget, transfer the money from my current account to my credit card account, I can’t see the problem in not being able to do that now.

• 
  SECURE UK (mark coyle) (@SECUREUK2025) reported 10 minutes ago

  @marcusmark2019 very bad customer service then... disgusting behaviour from @AskNationwide

• 
  Christopher Freeman (@cmdfreeman) reported 10 minutes ago

  @AskNationwide Are you absolutely sure all your systems are working perfectly? I’ve been waiting over 90 minutes for a simple bank transfer…..

• 
  Eze Hive (@EzeHive) reported 12 minutes ago

  @AskNationwide closing an account for no reason, not responding to messages and now refusing to tell me where my money is is a big problem and fraud. Just because I ordered a new card. Urgently get back to me, I shouldn’t have to wait hours on a phone when you’ve taken my money

• 
  Mark Wilson #NAFOfellas 🇬🇧 🇺🇦 (@MarkWil66911411) reported 14 minutes ago

  @AskNationwide Yes I got it in the end but unfortunately seem to be having the same problem again this evening

• 
  Peter McDermott💙 (@PeterMc_Dermott) reported 18 minutes ago

  @AskNationwide Had to find another way round getting to talk to someone. Poor service re bereavement

• 
  Southbourne 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿🇫🇷 (@Southbourne101) reported 21 minutes ago

  @MichaelFra89678 @AskNationwide Just have a look on the website about qualifying current accounts. Honestly the hoops you have to jump through just to get £100.

• 
  Barry McCann (@Bazzinho9) reported 23 minutes ago

  wonder if there's some @AskNationwide employee who has stumbled through my account wondering wtf I'm at half the time

• 
  𝐃𝐈𝐃𝐈 (@Elle2London) reported 23 minutes ago

  I bank with them and in the 9 years I’ve been with them I’ve never received one kobo from them. @AskNationwide you’ve broken our bond 💔😭

• 
  Tommybhoy79🍀🏴󠁧󠁢󠁳󠁣󠁴󠁿⚽ (@ruchillbhoy79) reported 29 minutes ago

  On hold to @AskNationwide fraud telephone line for over 30mins now....terrible customer service this 😡

• 
  ian ross (@ianross48395988) reported 33 minutes ago

  @AskNationwide Nationwide advised a customer of our company we were a scam concern and not to pay us for an order! We are a small 22 year old family company.

• 
  Jenny Smith (@GoodyActually) reported 37 minutes ago

  @AskNationwide I wrote to them as someone that had very much been part of Pride celebrations in the past, but who felt unable to support the incarnation that @AskNationwide was promoting, by the way. /end

• 
  Christopher Freeman (@cmdfreeman) reported 38 minutes ago

  @AskNationwide Now the banking app is down. You need to come clean with people. This is totally unacceptable.

• 
  Joshua Pearson (@JoshPearson88) reported 40 minutes ago

  @geordiegirlx @AskNationwide I think there was qualifying criteria. Have a look on their website so next time you get it!

• 
  georgina brown (@georginabrown7) reported 41 minutes ago

  @AskNationwide have been unable to transfer any money out of my account for 10 days. Always getting an error message- have been on live chat 3 times and nobody able to fix this issue This is not good enough. I will have bills bouncing from another account if I cannot transfer

• 
  Amy Marie 🤍🖤 (@Missamypacey_93) reported 43 minutes ago

  @AskNationwide is they a problem with transfers. Sent money to somebody and they not recieved it

• 
  lisa (@lisa98715214) reported 43 minutes ago

  @AskNationwide 7 weeks down the line and still have not registered my 90 year old grandads power of attorney as nationwide know nothing about Scottish law. Will be going to financial ombudsman on 8th week.

• 
  Kate (@katelallyx) reported 44 minutes ago

  @AskNationwide trying to move money from my current account, using card reader etc but getting 'we're experiencing a technical problem' - according to your website though 'services are working normally' ?

• 
  Dr Barney Craggs FCIIS (@barneyc) reported 46 minutes ago

  It's 2026 @AskNationwide why are we still blatting confidential docs around by email and not a sensible secure file transfer service?!

• 
  johnny (@johnny_0789) reported 46 minutes ago

  @AskNationwide your service is ridiculous. Called twice and agent called Chelsea dropped the call on me and was rude

• 
  Glen Smith (@Glenthecarp) reported 47 minutes ago

  Trying to open a Flex Current account online, but getting an error message that says the problem is your end. Are you aware of this? @AskNationwide

• 
  daisy macvicar (@daisy_macvicar) reported 47 minutes ago

  @AskNationwide I’m currently unable to get into my account as it says “if you’ve forgotten your password” and I’ve followed the steps using the card reader to try and log in. It’s not allowing me to as it say there’s a issue and to restart the app

• 
  Miguel Santos (@migsantox) reported 51 minutes ago

  @billyrjnaismith @AskNationwide actual humans in physical buildings solving account issues is wild. i usually just spend my time screaming at discord mods

• 
  Mark (@MARKAFN) reported 51 minutes ago

  @AskNationwide when a Fix rate bond has matured and if it is left to turn into an instant access maturity bond account can I then just add money to it and treat it like a normal savings account?

• 
  Lauren ☕🎶 (@DiamondDaysXO) reported 54 minutes ago

  @AskNationwide Hoping you can help me with this if APCOA refuse? It was on a debit card though.

• 
  pog 🦧🎷🐛 (@pogpoggfrog) reported 56 minutes ago

  @AskNationwide fix ur website i want my student just eat voucher code RIGHT NOW

• 
  Rep74NL (@JohnnyRep74) reported 58 minutes ago

  @AskNationwide I recently transferred over to Nationwide . Have had nothing but problems with paying ours since . Have called hekpdesk numerous times to be fobbed off with excuse after excuse usually after waiting 30 minutes in a queue . Wish I had not bothered transferring

• 
  Ryan Gerrard (@RyanLGerrard) reported 58 minutes ago

  @AskNationwide Why do you think it’s acceptable for your advisors to lie about correspondence they have in fact received from me? This has resulted in a non-thorough investigation by a very dismissive complaints handler, who has now closed the case. Shocking customer service.

• 
  Rhys Foran (@rhysforan) reported 58 minutes ago

  @AskNationwide I can’t get access to my mortgage statement. Your app and website deny knowledge of me, yet you take a grand a month out of my bank account… please can someone help