Nationwide status: access issues and outage reports
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Full Outage Map
Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
- Login (43%)
- Mobile App (23%)
- Website (20%)
- Transactions (13%)
- Transfer (1%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Farnborough, Ballyclare, Leeds, Hackney, Darlington, Southampton, Birmingham, Bilston, Hartlepool, London, Wolverhampton, Uttoxeter, Glasgow, Castleford, and Portsmouth.
| City | Problem Type | Report Time |
|---|---|---|
 Farnborough
|
Login | 2 days ago |
|
Ballyclare
|
Mobile App | 2 days ago |
|
Leeds
|
Mobile App | 2 days ago |
|
Hackney
|
Transactions | 3 days ago |
|
Darlington
|
Login | 3 days ago |
|
Southampton
|
Website | 4 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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lm210 (@mm219009) reported@AskNationwide hi, any known phone line issues? I’ve phoned twice and got cut off after being on hold for 6 minutes both times. Selected call back option and I’ve been hung up on again when the advisor phoned me back!
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JA (@IAmMrA) reported@AskNationwide How do I cancel a Payment? I’ve ordered something Online and the website has turned out to be ‘unsafe’.
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Matty M (@wanna_be_dj) reported@AskNationwide just received a letter from you stating you’re removing my overdraft and you’re giving me 30 days to pay it off??? Shocking service from the ‘peoples’ bank. Never been over my over draft. Don’t live in my overdraft have 3k a month go in and you’re doing this. How can you even be allowed to do it. Time to move banks.
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Eze Hive (@EzeHive) reported@AskNationwide closing an account for no reason, not responding to messages and now refusing to tell me where my money is is a big problem and fraud. Just because I ordered a new card. Urgently get back to me, I shouldn’t have to wait hours on a phone when you’ve taken my money
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Political Jack (@PoliticalJ4ck) reported@AskNationwide 2 things. I have push notifications on and they work. No issues there. But how do I get this for payments in and out? I.e. I paid someone £10 etc.
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BigFatLion (@BigFatLion) reported@AskNationwide @arthurliverpool Shame your New Look website is so awful.
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Philip Sirr (@PhilSirr) reported@AskNationwide what was the criteria for a customer getting the £100 bonus ? i have a savings account a current account and a mortgage
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John Rogers (@TerminallyChimp) reported@AskNationwide Why is your online banking so awful? I’ve been trying to amend a direct debit for days and it fails every time. I try to delete it and it fails. The absolute basics of managing my money are impossible. Sort it out please.
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JCB (@Plsdoright) reported@AskNationwide Oh, and by the way, the last time I phoned @AskNationwide for help, I was on the phone for nearly two hours…and even then, failed to resolve the problem
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Citizen Swift (@citizen_swift) reported@AskNationwide I can’t get to internet banking. It’s been blocked. Called again this morning and got someone but their system was down 🙃
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Alan Raimes🏴🇬🇧🇮🇱 (@GrimUpNorth01) reported@AskNationwide very disappointed to find out this year I will not be receiving the fare share payment even though I have numerous accounts with you and been a loyal customer for many years. I now feel loyalty means nothing and will have to revaluate my position with you.
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Tina Raistrick (@tinamay1977) reported@AskNationwide They cant be ,down detector are reporting issues. Ive done the above.
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Jonathan (@jayIFA) reported@MichaelFra89678 @AskNationwide A mortgage holder is a more profitable customer for them. They are rewarding “good” customers. It’s quite simple really.
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johnny (@johnny_0789) reported@AskNationwide your service is ridiculous. Called twice and agent called Chelsea dropped the call on me and was rude
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kathleen reid (@independencekat) reported@AskNationwide are you having an issues today? Having trouble transferring from savings account to current account. Had the same problem last week but it resolved itself.
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Sophiebell24x (@sophiebell24x) reported@AskNationwide is the banking app down for maintenance? If so what’s the quickest way to make a transfer
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Lauren ☕🎶 (@DiamondDaysXO) reported@AskNationwide Hoping you can help me with this if APCOA refuse? It was on a debit card though.
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Jenny Smith (@GoodyActually) reported@AskNationwide I wrote to them as someone that had very much been part of Pride celebrations in the past, but who felt unable to support the incarnation that @AskNationwide was promoting, by the way. /end
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bells (@AnnaMercer17901) reported@AskNationwide great bank put £80 in my account with your card machine and taken it off me not great as a your online help was shocking
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Martin Hepworth (@maxsec) reported@barneyc @AskNationwide Because egress etc all suck , hard to use , slow down aunt mable's ability to get at stuff UX mainly
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georgina brown (@georginabrown7) reported@AskNationwide have been unable to transfer any money out of my account for 10 days. Always getting an error message- have been on live chat 3 times and nobody able to fix this issue This is not good enough. I will have bills bouncing from another account if I cannot transfer
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Carl Lamb 🐑 (@carllamby2010) reported@AskNationwide Still not working payments not going through
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ME? I'm not well.... (@itsfar2bright) reported@AskNationwide Wow… you’ve replied to an email I haven’t sent! As a customer service help desk - are you aware this is an issue which has been created by an update to the systems? And is NOT a customer issue?
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Mr Joshua (@MrMrJoshua) reported@AskNationwide That's not the problem. I need a card sent to branch due to insecure address. Five months with no card. @MartinSLewis - this is really getting me down.
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Christopher Freeman (@cmdfreeman) reported@AskNationwide Would love to but your app is down. I’m in the midst of a switch and already regretting it. You’re not a serious bank.
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Ivor Harper (@ivor_park_fin) reported@VirginMoney Clydesdale Bank application from 23rd April. Latest expected offer timescale: 2nd week of JUNE !!!! Dire, dreadful, apalling service. Someone has badly dropped a ball here. @AskNationwide - are you feeling rueful yet.
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Nicole (@NicoleM94x) reported@AskNationwide @MarkWil66911411 I am also having issues
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Sarah B (@SarahB21171243) reportedSix cash machines today,none are working only one that was said my @AskNationwide cash builder card could not be accepted,absolute joke
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Josie Bishop (@Josiry71) reported@AskNationwide I don't know when I have had such rude disrespectful service trying to help my elderly friend as I have had from your support service
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Christopher Freeman (@cmdfreeman) reported@AskNationwide @Mollylou1988 Similar problem. Money transfer to another bank says it’s worked but over 90 minutes later hasn’t arrived. Something definitely wrong.