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Nationwide

Nationwide status: access issues and outage reports

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Full Outage Map

Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  • 45% Login (45%)
  • 26% Website (26%)
  • 18% Mobile App (18%)
  • 9% Transactions (9%)
  • 2% Transfer (2%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: London, Croydon, Telford, Tavistock, Basildon, Orpington, Dorking, Mitcham, Derby, Derry, Nottingham, St Helens, Glasgow, Swansea, and Portsmouth.

CityProblem TypeReport Time
London Mobile App 15 days ago
Croydon Login 16 days ago
Telford Website 18 days ago
Tavistock Transactions 18 days ago
Basildon Mobile App 18 days ago
Orpington Mobile App 18 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • MarkWil66911411
    Mark Wilson #NAFOfellas 🇬🇧 🇺🇦 (@MarkWil66911411) reported

    @AskNationwide just had a faster payment sent however nothing is showing in the app are you aware of any issues

  • pogpoggfrog
    pog 🦧🎷🐛 (@pogpoggfrog) reported

    @AskNationwide fix ur website i want my student just eat voucher code RIGHT NOW

  • The_Better_Ole
    Old Bill (@The_Better_Ole) reported

    @AskNationwide @NorretteM Do you pass the data that the customer cannot see to HMRC ?

  • bigbluemailer
    Bluemailer (@bigbluemailer) reported

    @AskNationwide @NevadaBHillon @AskNationwide this is your standard response. I have had regular ongoing messages same as above, or 'technical issue, please restart'. You deny any issues yet it is no coincidence that you have an app problem but are in denial. Your IT people are sleeping on the job.

  • ElizabethMistry
    Elizabeth Mistry (@ElizabethMistry) reported

    @Sureena4WNE Really good to see another branch of @AskNationwide in Wednesfield Hoping this one will also offer support for people (you don’t have to be a customer) with concerns about #Dementia

  • smiggyfox
    smiggs741 (@smiggyfox) reported

    @NevadaBHillon @AskNationwide I had same issue last month. Awful service ended uo changing banks. Go to chase bank. Excellent service

  • walid_ahmadi07
    Walid (@walid_ahmadi07) reported

    @AskNationwide @DifferentHoney I have never received this £100 despite being long serving customer😔

  • mrscarrj
    Julie Carr (@mrscarrj) reported

    @ChelleChipato @AskNationwide Son had a similar experience with @AskNationwide Had been a customer since age 11, had correspondence from them asking for ID when he was 19. All he had was driving licence so they said he would lose access to his money. Had major panic attack in branch. Formal complaint made.

  • LuxuryMoon
    Heather Finlay 🕊️KPSS💚🤍💜 (@LuxuryMoon) reported

    @AskNationwide Your new style layout for online banking is very poor and much worse than the current one. I sent a message a couple of days ago saying that I don’t want to switch but received no reply. The old style holds the information on one page . With a grid format that makes it easier to see and find a transaction . The new one is all over the place , disorganised and forces me to scroll up and down constantly . It seems that you have gone for a system that suits your tech staff but not your actual customers How do I retain the old style? I feel so strongly about this that I will move to another bank if forced to use the new style

  • rhysforan
    Rhys Foran (@rhysforan) reported

    @AskNationwide I can’t get access to my mortgage statement. Your app and website deny knowledge of me, yet you take a grand a month out of my bank account… please can someone help

  • johnny_0789
    johnny (@johnny_0789) reported

    @AskNationwide your service is ridiculous. Called twice and agent called Chelsea dropped the call on me and was rude

  • ozzybn1989
    Jon B (@ozzybn1989) reported

    Hi @AskNationwide is your system all down again? Been trying for the last hour to register for online banking for my Aunt and it will not accept the code you keep sending her! Tbh she has had nothing but grief ever since she applied for the switch from Halifax…

  • jon_d_scott
    Jonathan Scott (@jon_d_scott) reported

    @AskNationwide - been trying to login to the app but keep getting logged out and asked to restart it. Been like this a while now

  • lornaparadise
    lorna50 (@lornaparadise) reported

    @AskNationwide @Turbo_GSXR11 Even tho have told you countless times about our circumstances yet no help

  • Missamypacey_93
    Amy Marie 🤍🖤 (@Missamypacey_93) reported

    @AskNationwide is they a problem with transfers. Sent money to somebody and they not recieved it

  • IAmtheRedeemer
    Premier League tour (@IAmtheRedeemer) reported

    The new update for the @AskNationwide app is so useful. Being able to view your PIN and card details inside the app is a massive help.

  • 1066jacko
    Jacko 💙 (@1066jacko) reported

    @AskNationwide Hi Nathan, the only issue I have is that we didn’t receive any more texts as it says in the message?

  • warwick3090
    shite hawk (@warwick3090) reported

    My Mum passed away at the end of last month and trying to sort her financial affairs. I thought I'd closed her Bank account with @AskNationwide on the 9th July and was told I should hear from them in ten working days but heard nothing. 1/2

  • StuMcalister
    Stu (@StuMcalister) reported

    @AskNationwide hello. I’m trying to cancel a direct debit I have with a long-standing supplier. Finding it tricky. Could you help me please?

  • JohnnyRep74
    Rep74NL (@JohnnyRep74) reported

    @AskNationwide I recently transferred over to Nationwide . Have had nothing but problems with paying ours since . Have called hekpdesk numerous times to be fobbed off with excuse after excuse usually after waiting 30 minutes in a queue . Wish I had not bothered transferring

  • Joni_marling
    Jonny Curran (@Joni_marling) reported

    @AskNationwide They definitely aren’t, wife’s account and daughters both having same issue, balances not updating or reflecting money paid in. It updated a few minutes ago and then has reverted to yesterday’s balance. Just tagged you for awareness as may wish to feed in.

  • carolerailton
    Carole Railton FRSA (@carolerailton) reported

    @Mattcarpfisher @AskNationwide Always had amazing service in branch. I have been trying all afternoon to get through to Aviva contact to give the details of my medical conditions. I have tried on line, on the phone, waiting on both occasions over 20 mins without further contact. What is happening. And when i have gone to one line it just gave me the website, which already i am holding onto but have had not response. And for your info. I went through the app to the chat box and they said they would get me a human but nothing happened and later i pressed 1 for a call back. Nothing. ****** the time i have spent without solving the problem is 3 hours. This is nuts i have a job and trying to do this is ridiculous. Such a shame it cant be done in the branch.

  • EzeHive
    Eze Hive (@EzeHive) reported

    @AskNationwide closing an account for no reason, not responding to messages and now refusing to tell me where my money is is a big problem and fraud. Just because I ordered a new card. Urgently get back to me, I shouldn’t have to wait hours on a phone when you’ve taken my money

  • MissAHxx
    Amanda.H 👄 (@MissAHxx) reported

    Absolutely disgusted at the service i've received from @AskNationwide this morning. Cant send any money cause you've decided to do a card reader security check. The card reader that I havent used in 6 years even though ive passed ID and security checks

  • gem_gem14
    Gemma H (@gem_gem14) reported

    @AskNationwide I have switched my bank over to you fully and still have no option setting up biometrics to remove card reader. Be coming an issue as can’t send my teenager funds if needed. How long after switching will this take to be an option?

  • joshysaysstuff
    JT ☄️ (@joshysaysstuff) reported

    Hi @AskNationwide I’ve been on the phone for over half an hour on two separate occasions today and not been able to get through to speak to somebody about an URGENT charge coming out of my bank that I need to contest? Please can anybody help???

  • catheri97773061
    catherine (@catheri97773061) reported

    @AskNationwide So get Fraud alert that's not fraudulent, app closed down on me, 55 mins waiting on phone, drive to branch they can't help, back on phone 35mins 😤😤😤 fuming #complaint

  • misssamc
    Sam C (@misssamc) reported

    @AskNationwide any known issue around one time codes not being received? 🫠

  • matty_198881
    Matty (@matty_198881) reported

    Went to londin other week and was using contactless on @TfL with Apple Pay @AskNationwide it stopped working and could only use my card and cant use Apple Pay on first York only the card

  • owen_o24
    owen (@owen_o24) reported

    @AskNationwide your anti-fraud system has blocked a payment of mine, leading to me paying an extra £90 for festival tickets. Customer service offered me £25 and told me to use another bank next time. Are you able to assist me with getting the other £65 back please?