1. Home
  2. Companies
  3. Nationwide
Nationwide

Nationwide status: access issues and outage reports

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  • 45% Login (45%)
  • 26% Website (26%)
  • 17% Mobile App (17%)
  • 9% Transactions (9%)
  • 2% Transfer (2%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: London, Croydon, Telford, Tavistock, Basildon, Orpington, Dorking, Mitcham, Derby, Derry, Nottingham, St Helens, Glasgow, Swansea, and Portsmouth.

CityProblem TypeReport Time
London Mobile App 12 days ago
Croydon Login 13 days ago
Telford Website 15 days ago
Tavistock Transactions 15 days ago
Basildon Mobile App 15 days ago
Orpington Mobile App 15 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • suze_appleby
    Suzanne Appleby (@suze_appleby) reported

    @AskNationwide called your credit card fraud line at your request, when it tries to put me through to someone it tells me it’s closed and tells me to call the number I’ve just called. Which according to your website is 24/7. Not very reassuring, what do I do now?

  • BirdieBums
    Clare24/7 (@BirdieBums) reported

    @ChelleChipato @AskNationwide Very poor. He should have closed down his existing account, withdrawn funds and opened an account with a completely different bank followed by a letter to the complaints department.

  • PeterGRFowler
    Peter Fowler (@PeterGRFowler) reported

    @26Left @AskNationwide 1/2 James, commiserations of he result - I guess it wasn't a surprise. Looking at last year's AGM votes, it truck me that less than 10% of members voted and most of these went with the block vote. Combining votes for, against and withheld, the highest a candidate obtained was

  • DonnachadhMc
    Donnachadh McCarthy (@DonnachadhMc) reported

    Bugger. Here we go again. Why are even @AskNationwide screwing their existing home insurance customers? Just got told I have a FORTY % increase in my premium for next year!! The @CooperativeBank did the same to me when I was a long time customer.

  • ScrumMachine
    Bryce Lawrence (@ScrumMachine) reported

    @AskNationwide @NevadaBHillon Never had a problem with NW internet banking wherever I am in the world! Been a customer for 30 years

  • dunfishin4
    Septic Skeptic Fella Русский мир иди на хуй! (@dunfishin4) reported

    @AskNationwide I tried to speak to someone at Nationwide on the phone but was greeted with an automated service and referred to the banking app, where a dumb chatbot told me it would take up to 120 days to investigate a “dispute” and gave me a phone number to speak to an agent.

  • MissSmallVoice
    SMV (@MissSmallVoice) reported

    @AskNationwide Thanks for your message. The web site was fine as it was - nice & compact & easy to use. Unless 100s of customers asked for the same changes, don't see why you make things worse.

  • Alpha2007D
    Dáireo (@Alpha2007D) reported

    Defo time to move accounts from @firstdirect to @AskNationwide. Went to my local post office—issue with their machine. Then local HSBC doesn’t accept cash & pointed to a branch in Reading! 🙄 Nationwide actually invested in a branch here. Tell me why I should stay, FD? 🛑👇

  • SmallSchool_KS2
    Small School RETIRED Teacher🙋🏻‍♂️ (@SmallSchool_KS2) reported

    @benjaminlfc @AskNationwide @ragrace1967 So your problem is..,?

  • tommcgiv
    Tom McGivern (@tommcgiv) reported

    @AskNationwide As a so-called customer lead organisation you should at least give customers the ability to contact by email people with influence within the organisation

  • DustyRhodes61
    Linda Kane (@DustyRhodes61) reported

    @AskNationwide @jon_d_scott Both my internet banking and app are down

  • matty_198881
    Matty (@matty_198881) reported

    Went to londin other week and was using contactless on @TfL with Apple Pay @AskNationwide it stopped working and could only use my card and cant use Apple Pay on first York only the card

  • EzeHive
    Eze Hive (@EzeHive) reported

    @AskNationwide closing an account for no reason, not responding to messages and now refusing to tell me where my money is is a big problem and fraud. Just because I ordered a new card. Urgently get back to me, I shouldn’t have to wait hours on a phone when you’ve taken my money

  • JoshPearson88
    Joshua Pearson (@JoshPearson88) reported

    @geordiegirlx @AskNationwide I think there was qualifying criteria. Have a look on their website so next time you get it!

  • maxsec
    Martin Hepworth (@maxsec) reported

    @barneyc @AskNationwide Because egress etc all suck , hard to use , slow down aunt mable's ability to get at stuff UX mainly

  • Pecunious365
    pecunious (@Pecunious365) reported

    @AskNationwide why oh why oh why can we still not pay in cheques on the Nationwide Banking App. It’s literally a basic feature of banking. @MartinSLewis you really need to help the consumer with this one - it effects 24 million people!

  • Missamypacey_93
    Amy Marie 🤍🖤 (@Missamypacey_93) reported

    @AskNationwide is they a problem with transfers. Sent money to somebody and they not recieved it

  • MarkWil66911411
    Mark Wilson #NAFOfellas 🇬🇧 🇺🇦 (@MarkWil66911411) reported

    @AskNationwide just had a faster payment sent however nothing is showing in the app are you aware of any issues

  • Neilcol19002790
    Neil cole (@Neilcol19002790) reported

    @AskNationwide how do I send a person X message as you don’t seem to have a email contact address on your website

  • carolerailton
    Carole Railton FRSA (@carolerailton) reported

    @Mattcarpfisher @AskNationwide Always had amazing service in branch. I have been trying all afternoon to get through to Aviva contact to give the details of my medical conditions. I have tried on line, on the phone, waiting on both occasions over 20 mins without further contact. What is happening. And when i have gone to one line it just gave me the website, which already i am holding onto but have had not response. And for your info. I went through the app to the chat box and they said they would get me a human but nothing happened and later i pressed 1 for a call back. Nothing. ****** the time i have spent without solving the problem is 3 hours. This is nuts i have a job and trying to do this is ridiculous. Such a shame it cant be done in the branch.

  • lornaparadise
    lorna50 (@lornaparadise) reported

    @AskNationwide @Turbo_GSXR11 Even tho have told you countless times about our circumstances yet no help

  • RLHobs
    Becky (@RLHobs) reported

    You are a great bank, but your app is awful. Constantly crashing. Please sort @AskNationwide

  • maryphillips22
    Mary (@maryphillips22) reported

    @AskNationwide It is still happening, I can’t log in

  • willyamhobbs
    william (@willyamhobbs) reported

    @Mollylou1988 @AskNationwide I am also having problems but Nationwide are claiming that everything is fine?

  • willyamhobbs
    william (@willyamhobbs) reported

    @MattyCanPic @AskNationwide I am also having this problem

  • katelallyx
    Kate (@katelallyx) reported

    @AskNationwide trying to move money from my current account, using card reader etc but getting 'we're experiencing a technical problem' - according to your website though 'services are working normally' ?

  • dunfishin4
    Septic Skeptic Fella Русский мир иди на хуй! (@dunfishin4) reported

    @AskNationwide Infuriatingly, this was the same automated service that I had called previously and told me to use the app to dispute the payment. Talk about going round in circles 🤬. Meanwhile an insurance company has taken £100s from my account

  • Turbo_GSXR11
    Scunner Campbell🏴󠁧󠁢󠁳󠁣󠁴󠁿💙🇺🇦 (@Turbo_GSXR11) reported

    @AskNationwide Post been and gone again. Still no card. App Chat isn't much help. Got an apology for inconvenience, wow. To be told a replacement of the replacement would take 5 working days. What sort of customer care is that? I can get a birthday card from Moonpig next day. @AskNationwide

  • migsantox
    Miguel Santos (@migsantox) reported

    @billyrjnaismith @AskNationwide actual humans in physical buildings solving account issues is wild. i usually just spend my time screaming at discord mods

  • owen_o24
    owen (@owen_o24) reported

    @AskNationwide your anti-fraud system has blocked a payment of mine, leading to me paying an extra £90 for festival tickets. Customer service offered me £25 and told me to use another bank next time. Are you able to assist me with getting the other £65 back please?