Is Nationwide down?
Some problems detected
Users are reporting problems related to: mobile app, website and login.
Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 20: Problems at Nationwide
Nationwide is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (33%)
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Website (28%)
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Login (20%)
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Transactions (13%)
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Withdrawals (4%)
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Transfer (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Dunstable, Fulham, Hove, Cambridge, Milton Keynes, Slough, Worcester, London, Southampton, City of London, Walsall, Dunfermline, Oswestry, Crawley and Plymouth.
| City | Problem Type | Report Time |
|---|---|---|
 Dunstable |
Mobile App | |
| Fulham |
Login | |
| Hove |
Website | |
| Cambridge |
Website | |
| Milton Keynes |
Website | |
| Slough |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Claire Tipping
(@ClaireTipping4) reported
@AskNationwide This would help me as I won't have to deal with computerised voice and its messages
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Alison Bannister
(@curli) reported
@AskNationwide can I add guests to my travel ins policy via your website or do I need to call?
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Fraser Garrow
(@frsrgrrw) reported
@AskNationwide no, directly from your website
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Knoweuro 🇬🇧🇳🇴🇮🇸🇱🇮🇨🇭
(@knoweuro) reported
There is absolutely no excuse for all these companies saying 'we are very busy' & putting you on bloody awful music for 15 minutes. If you have people WFH put them on the queues @AskNationwide
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Timothy Stringer
(@Timmy_Stringer) reported
@AskNationwide hello, I hope you can help! I set up a save to buy account back in 2019 and forgot about it until recently. Im trying to make a payment into it and start using it but I can’t find the sort code or account number to do so.
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Ben Ashelford
(@BenAshelford1) reported
@AskNationwide OK. When you block my account online, can I still use cash points to withdraw? I'll need to withdraw when I move current accounts tomorrow. After 18 years with you I've finally had enough of this nonsense.
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Chris
(@ChrisJGGrady) reported
@AskNationwide Hi Nationwide - is your internet banking having some issues?? I can’t log in through the desktop
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Dmitri Old
(@DmitriusOld) reported
@AskNationwide It was my fault I didn't understand. It was my fault that I got stuck in between two parties. It was my fault I was a little bit exasperated. Your customer complaints team were without blemish. So you compensated me a little.
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NessTyrrell
(@NessTyrrell) reported
@AskNationwide Morning, I have standing orders set up to come out today but unfortunately there was an issue with my wages being paid. The money will be in my bank by midnight tonight. will they come out once the money is in or do I need to pay with bank transfer this week?
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Chris Eyley
(@ChrisEyley) reported
@AskNationwide been trying to open and switch and account with you for weeks. You’re digital services and customer service are beyond a joke and you can’t even make a digital complaint! Will be switching all my other products away from you rather than the other way now
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Claire Tipping
(@ClaireTipping4) reported
@AskNationwide No, not at all. I was more or less been tossed aside and the impression I received they didn't want to help me further.
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Marilyn Parrott
(@MarilynParrott2) reported
@knoweuro @AskNationwide You can’t even do that trying to get through to the Telegraph Subscription line - rang the number given, referred to website and have to leave a message. Then told they will ring, 2 days later still waiting as they’re busy!
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Claire Tipping
(@ClaireTipping4) reported
@AskNationwide I did and they were no help
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Lucie Ruddock
(@LucieMR) reported
Very disappointed to learn that @AskNationwide is changing its breakdown service away from using garages local to the breakdown. I liked the fact that they were supporting small, local businesses.
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Chip
(@Get_Chip) reported
@JimGilroy @firstdirecthelp @AskNationwide HI Jim, sorry to hear that you have moved away from using Chip. Please do send us a DM and our customer services team will be able to answer any queries you have outstanding. Best, Helen
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Bordersgirl57
(@wisernotolder57) reported
@AskNationwide why is it impossible to speak to a human being? What documents do I need to change the surname on an account?
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Martin Edgerton
(@martin_edgerton) reported
@AskNationwide mortgage overpayment issue in DECEMBER 21 still not resolved as promised spent last hour trying to contact somebody absolute nightmare, and not even my fault, suggest more staff are employed ASAP.
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wixi108
(@wixi108) reported
@AskNationwide another wasted hour on online chat this morning, trying to ascertain lack of response to issue raised in January and having to repeat details all over again. #customerservice #nah
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Dmitri Old
(@DmitriusOld) reported
@AskNationwide It has been through your complaints procedure which found in your favour on the customer support. I don't sense there is much more purpose in talking about this. When decisions are made on financial products, I will take this verdict into account.
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Carys Afoko
(@carysafoko) reported
@hjlownsbrough @LCCU2000 Come to @AskNationwide. Never let me down
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J Davis
(@self_deprecator) reported
@AskNationwide This isn't a good thing, what are you doing to help people of my generation who have struggled for 2 decades to even get a sniff of the property ladder
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Claire Tipping
(@ClaireTipping4) reported
@AskNationwide I tried calling but again the automatic operator voice isn't very clear. I can't pop into a branch as there isn't one nearby and I'm currently working from home.
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Fraser Garrow
(@frsrgrrw) reported
@AskNationwide internet banking is down again. this has happened multiple times since i joined. i think i've missed a payment due to this
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Knoweuro 🇬🇧🇳🇴🇮🇸🇱🇮🇨🇭
(@knoweuro) reported
@AskNationwide What good will that do? I want to SPEAK to someone as your website which about 44 times I am told to look at (meanwhile the call could have been answered) does not deal with MY ISSUE. Answer the phone!
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Gavin Tansley
(@Gavin_Tansley) reported
@AskNationwide Hey! I bought something online with my visa debit card. It wasn't in stock and the have "issued" a refund yet it isn't showing on my account. Can you help please?
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Lucie Ruddock
(@LucieMR) reported
@AskNationwide Yes, that's what I don't like. Much better to use local garages thereby helping the local economy and also providing a much quicker service in my experience.
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Ben Ashelford
(@BenAshelford1) reported
@AskNationwide Hi Jon. I'm at work (without eating because you've frozen my accounts for reasons best known to yourself) so I can't live chat. Please just take the damn block off. Every single attempted transaction was me (funnily enough, because its my bank) unlock me please.
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T Scott
(@tomscott230) reported
@AskNationwide Hello. I need to add my partner's old card details to our application but I cannot get through on the phone. Can you help?
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GeoffVader
(@GeoffVader_) reported
@AskNationwide online banking is down again, please sort it out
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Lee Collier
(@lpcollier) reported
@AskNationwide We called the number on your website, spoke to someone yesterday and asked for an appointment, they told us the info needed and said the only thing we could do was call back today and wait on hold.