Nationwide status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (36%)
• Website (28%)
• Mobile App (16%)
• Transactions (15%)
• Transfer (5%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Gateshead, Birmingham, Boston, Gorseinon, Bristol, Wokingham, City of Westminster, Cardiff, Leighton Buzzard, Colwyn Bay, Chesterfield, Woodford Green, Casterton, Milford Haven, and Leeds.

City	Problem Type	Report Time
Gateshead	Transactions	2 days ago
Birmingham	Transactions	3 days ago
Boston	Login	4 days ago
Birmingham	Login	4 days ago
Gorseinon	Login	4 days ago
Bristol	Login	6 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Wayne Robertson (@2024Wayne) reported 7 minutes ago

  @AskNationwide can someone at nationwide help me get the money returned from my old closed account back to the Zopa account it was sent from the bank chat team were inconsistent and unhelpful over the last 2 weeks getting desperate now

• 
  Johnboy Scott 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Johnboy014) reported 8 minutes ago

  @AskNationwide Thank you for the £100. A loyal customer 👍 Oops,not a loyal customer. At least the Ceo has a good bunch of 💷💷💷 🤔👏👏😡

• 
  Barry McCann (@Bazzinho9) reported 11 minutes ago

  wonder if there's some @AskNationwide employee who has stumbled through my account wondering wtf I'm at half the time

• 
  World Carrot Museum 🥕 (@carrotmuseum) reported 11 minutes ago

  @AskNationwide Now that Virgin Money is full part of Nationwide why can't I access your ISA rates as a Virgin customer? e.g 1 year fix 4.5% Virgin is 4.22%

• 
  Lisa Schwartz (@lisas0504) reported 14 minutes ago

  @AskNationwide please can you help. I have a flex regular saver that finished 4th July. I have deposited up to June. Can I put one more on 1st July or have I reached the end. Thanks

• 
  JTB (@fimbisj) reported 14 minutes ago

  @AskNationwide why is your telephone number for customers 03457302011 such rubbish? What’s wrong with just answering the phone? Why does AI have to be involved? when using callback it rings twice and hangs up. Your branch staff are brilliant your telephone service is terrible

• 
  Chrismit (@RadiationSloth) reported 16 minutes ago

  @AskNationwide if we call your frais helpline after a dodgy transaction is picked up, as you request, there is a long wait. Fair enough. Why do you cut us off after 13 minutes on hold? How do i get through to sort out the problem without you cutting me off?

• 
  the pompey pope (@thePompeyPope) reported 16 minutes ago

  @AskNationwide 35 mins into a web chat.Nothing so far except the answer to someone else's query. 27 mins into phone queue . Have some questions to be answered before I can start application for joint account. Perhaps I'll go elsewhere. Terrible service

• 
  Barry O'Neill (@BCJONeill) reported 22 minutes ago

  @AskNationwide Maybe you could just pass it on for me in true customer focused tradition Nathan?

• 
  Alyson Leitch (@Geordiesbird) reported 27 minutes ago

  @AskNationwide She is not on the internet ,as she is 80. This is the reason I had to help her, as I’ve always done when she needs a new cheque book. Today my time was wasted Brendon was very belligerent and would NOT listen to me!

• 
  Noah's nan 🩷 (@Noahjames_nan) reported 28 minutes ago

  @AskNationwide Thank you, I put the phone down on them as I was sure it was a scam but wanted to be sure!

• 
  Jordan (@JordanPostingX) reported 31 minutes ago

  @AskNationwide No, I can't do that as your bank has a stupid policy where you need the bank card to access interentet banking. Your phone lines are also useless as it's a robot who keeps saying the same thing over and over. Really unhelpful response at a very stressful time.

• 
  Holly 🇺🇦 (@HoZiegler) reported 31 minutes ago

  @AskNationwide When will faster payments issue be fixed I need to transfer money urgently

• 
  Small School RETIRED Teacher🙋🏻‍♂️ (@SmallSchool_KS2) reported 32 minutes ago

  @benjaminlfc @AskNationwide @ragrace1967 So your problem is..,?

• 
  Aston Lord of Who 🦁 (@AstonoftheLord) reported 34 minutes ago

  @MichaelFra89678 @SkhTrains @AskNationwide Then maybe save some money like the rest of us and you will get a little bit of help. If you can’t save £100 by your age then you are not making good financial decisions.

• 
  Z 💬 (@ZC1337) reported 36 minutes ago

  @AskNationwide why are your services down? I’m trying to pay my rent and you’re not available to take my call to assist me. Not helpful!

• 
  Duncan Gillespie (@DuncsGillespie) reported 37 minutes ago

  A big SO to the customer service @AskNationwide Orpington in setting up my Member Exclusive Bond.Other banks will just tell you to go home and do it online.But in branch it’s quick and more importantly safer, as it gives customers peace of mind from making mistakes #nationwide 🙌🏻

• 
  steve WBA (@WbaSteve) reported 40 minutes ago

  @AskNationwide tried the chat on the app is bloody awful

• 
  Ash Davidson (@AshDavidsonUK) reported 41 minutes ago

  @financefraz @AskNationwide Its a shame @AskNationwide are poor at managing customers though. I was with them 30 years (Nana opened it) and when I went for a mortgage (already had one for 7 years). My DIP was rejected 'due to a technical error' I got a in person appointment for it to be rejected again due to the same error. 2X hard searches on my credit score. Got a better mortgage elsewhere in the end.

• 
  Chris (@Sparky2504) reported 43 minutes ago

  Hi @AskNationwide The app isn’t working for me either! It hasn’t been working since last night. Keeps saying “Something went wrong”. I have restarted the app and also uninstalled and reinstalled it. Still doesn’t work.

• 
  Barry O'Neill (@BCJONeill) reported 45 minutes ago

  @AskNationwide Your new look appears to be flawed. No way to specify a specific date range for transactions and then print ALL of them in a single document, which means no saving them as a PDF either. Please fix this before you do away with the old format. Unhappy customer.

• 
  Southbourne 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿🇫🇷 (@Southbourne101) reported 46 minutes ago

  @MichaelFra89678 @AskNationwide Just have a look on the website about qualifying current accounts. Honestly the hoops you have to jump through just to get £100.

• 
  william (@willyamhobbs) reported 47 minutes ago

  @Mollylou1988 @AskNationwide I am also having problems but Nationwide are claiming that everything is fine?

• 
  will east (@wileast) reported 48 minutes ago

  @AskNationwide I made two payments a couple of days ago which have come out of my account but haven't arrived at the payees account. Is there a known payment issue or is there a number I can call to check?

• 
  fiona brown (@fionab2367) reported 50 minutes ago

  @eugenereid @AskNationwide Been a long life customer as well and cannot fault the service provided

• 
  John Nation (@JohnCJNation) reported 51 minutes ago

  @AskNationwide there appears to be a problem logging on requesting a text message? The card reader access is working.

• 
  Carl Lamb 🐑 (@carllamby2010) reported 54 minutes ago

  @AskNationwide Still not working payments not going through

• 
  Mighty Claret (@Mickbfc76) reported 58 minutes ago

  @AskNationwide As a customer for over 15 years I'm gutted (again) that I'm not part of the fair sharer. Every time is a sad moment. Don't know what I'm doing wrong to miss such privileges even though I've been on your website to check

• 
  Jordan (@JordanPostingX) reported 59 minutes ago

  @AskNationwide Good morning. When the email is sent saying "we've popped you a new card in the post", is that sent as soon as it goes to the postal service or when the post is due for delivery and do you send First Class or Second Class please? Thanks.

• 
  Crissy (@xcrissyyy) reported 1 hour ago

  @AskNationwide hi, are there any known app issues? Mine keeps timing out so I can’t log in