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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Website (31%)
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Login (28%)
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Mobile App (27%)
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Transactions (10%)
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Withdrawals (3%)
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Transfer (1%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Islington, Sutton Coldfield, City of Westminster, Braunton, Montrose, Taunton, Leigh, Watford, Preston, Royal Leamington Spa, Leeds, Swadlincote, Walton-on-Thames, Tonbridge and Winchester.
| City | Problem Type | Report Time |
|---|---|---|
 Islington |
Website | |
| Sutton Coldfield |
Transactions | |
| City of Westminster |
Website | |
| Braunton |
Login | |
| Montrose |
Login | |
| Taunton |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Jay
(@scarlettcyclist) reported
@AskNationwide I've been waiting on live chat now for 2 hours with no response. I've got payment issues I need help with
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Charles McManamy
(@csmcmanamy) reported
@AskNationwide I am in the middle of switching my current account to you to take advantage of the switching offer and have discovered that my new current account and exisiting mortgage have different customer numbers is this normal and will it affect the switch offer?
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Graham Williams
(@GrahW1981) reported
@Debbiecrosbie1 @AskNationwide @TLT_LLP you ask for help re a defaulted mortgage which I've provided. In doing so, you've put my life in danger, threatened, intimidated and run off the road and you ignore my correspondence. Profit before personal safety? You should be ashamed.
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Owain
(@OCP_84) reported
@Nogimics @MartinSLewis @AskNationwide Me too. My dad switched me from Cheltenham and Gloucester in the late 80s (I’m 40 now). They’ve never let me down; and their FlexPlus benefits save me money in other areas e.g breakdown cover, holiday and mobile insurance. Customer care and service second to none- personable
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Jeremy Wood
(@excitedpixels) reported
@AskNationwide not going to lie your new app gives me a headache with the new look. Isn't it time you sorted dark mode with white on black for those that need it? Plus the app crashed like crazy when scrolling down. Hope you can fix all this. Thanks
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D T ©®™
(@Dougelove1) reported
from
Hereford, England
@AskNationwide why are my saved payees listed but not available on the app to send funds; yet randoms are? Can you fix this please?
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amaan
(@amaan60908136) reported
@AskNationwide Hi I have advised them multiple times as I said I called up your customer service team i also contacted the branch they all said they nothing they can do I’m stuck in a situation no one is able to help me with at all so yes I understand what you are saying
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Sam🇵🇸 #FreePalestine 🦖
(@Sam_Borley) reported
@AskNationwide, as a building society, are supposed to be more ethical than banks. I didn't receive my fairer payment this year because I didn't have money in my savings account, which has never been a problem before. They refused to let me speak to a manager... 1/3
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Malcom Tucker
(@scarymorrissey) reported
@AskNationwide Website
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amaan
(@amaan60908136) reported
@AskNationwide Could you please help me out with this as it is very frustration having to do it every single time to make some payments it should be smooth sailing without and issue this process seems like I have gone backwards in the online banking industry
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Err…
(@lightjuan2) reported
@AskNationwide hi there I’ve recently taken out a loan and I wish to change the day that repayments are taken. Can you help me with that?
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Leon clear
(@devine1889) reported
@AskNationwide why is the app not working what happening need to transfer some money to my other account
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rach👸🏽
(@rachtullyx) reported
@AskNationwide hi is there anyway to speak to someone without my account details? i have a help to buy isa i forgot about & want to pay in but every document i can find only has the last 4 digits of my account number & i have no other info, i want to open online banking!
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Scott
(@ScottJonesy) reported
@AskNationwide I'm going around in circles with your phone system. This is ridiculous. I'm doing you and your customer a favour. Get me through to human.
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amaan
(@amaan60908136) reported
@AskNationwide Hi I have tried everything to sort this out and everyone has said they are not able to help or stutter when I’m ask them a general question they are as confused as I am in the situation and they told me honestly they do not know what to do
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Myles Drake
(@mylesdrake) reported
Disgusted at @AskNationwide and their customer services operatives. 15+ years of wasted custom. Any recommendations of decent banks?!
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Jackie Steele
(@Jax9998) reported
@AskNationwide hi - who could I speak to about my mortgage offer (we are ready to exchange and about to run out of time and may have to wait 5 working days due to a delay from my solicitors 😡) thank you
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Anita Humphreys
(@AnitaShellabear) reported
@AskNationwide your outgoing payments are still not working sent faster payments over 2.5 hours ago new they’ve left my account but not reached the other.
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Caroline Daly 🎭
(@cdaly72) reported
@Nogimics @MartinSLewis @AskNationwide I've only been with them since 2006 when I took out my mortgage and opened a new current account at the same time. Wouldn't dream of moving and yes, the fairer share payment is very welcome! Never had any issues with them.
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gil fewings
(@gilfewings) reported
@AskNationwide just switched to you from another bank, asked for the new card to be sent to my branch as I live in flats and post isn't safe. But I can't have that option!!! Which seems ridiculous if you want to help keep customer accounts safe!!!
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Anna
(@ilkleymax) reported
Fair play to @AskNationwide. They realised last night I was unlikely to be spending money at a DIY shop, let alone 3 payments in quick succession. They phoned and messaged me to alert me. New card issued and payments refunded already. Excellent service.
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Simon Lock
(@SimonLock74) reported
@AskNationwide why are you blocking my nieces debit card she’s trying to buy an Oyster card. Is there an outage or something
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Billion Dollar Brain #MDANT
(@harryhpalmer) reported
@premnsikka @AskNationwide is in a list of ethical banks, and I was considering moving to them. I wont be doing this, over this issue. Not just her ridiculous pay increase, way above anything other staff are getting. But the fact Members' votes are meaningless is so wrong.
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The1975ExcelGeek
(@1975ExcelGeek) reported
@AskNationwide - been in the app now for over an hour waiting to speak to someone and you have disabled the function where previously you could send a secure message Enough is enough now, there is always a problem it seems every month. Time to move banks sadly
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Lee Borrell
(@borrell_lee) reported
@robbo978 @AskNationwide The whole banking system is **** and not fit for purpose . Security is ott , I can't pay my cheque into my account thanks to absurd rules. It's absolutely bonkers. Cash makes more sense.
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amaan
(@amaan60908136) reported
@AskNationwide But everytime I have called I’ve been told there is nothing they can do is fustrating and your team being as confused as myself says it all to me that they do not what to do to resolve this issue
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Scott
(@ScottJonesy) reported
@AskNationwide Anyhoo. Let me know via DM that you have that and that you've contacted the customer to tell him where his post has been sent to 👀
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Lee Borrell
(@borrell_lee) reported
@AskNationwide Can someone tell me if I can get my cheque paid in from HMRC? They only put one of my initials on the cheque, but I have a letter proving the cheque is mine? I've asked for a re-issue but I need the cheque paid in ASAP. Why can't I pay my money into my account? Bonkers.
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Hazell Somerville
(@hhazywazy) reported
@devine1889 @AskNationwide Leon, I reported app issues to them 3 weeks ago and nothing has been done. Don’t expect a resolution anytime soon
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gil fewings
(@gilfewings) reported
@AskNationwide Just asked for my card and pin to be sent to my nearest branch, but this 'isn't an option'. If you really are, as you say you are, committed to customer safety and service, why not provide this simple adjustment?