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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (33%)
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Website (24%)
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Login (20%)
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Transactions (16%)
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Withdrawals (4%)
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Transfer (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: City of London, Walsall, Dunfermline, Oswestry, Crawley, Plymouth, Stockton-on-Tees, Whitehaven, Dumfries, Glasgow, Redhill, East Kilbride, Ramsgate, Waltham Forest and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Website | |
| Walsall |
Withdrawals | |
| Dunfermline |
Mobile App | |
| Crawley |
Mobile App | |
| Plymouth |
Login | |
| Stockton-on-Tees |
Transactions |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Phil Best
(@PhilBest6) reported
@AskNationwide Called them. They were good. Apple Pay problem. Not a nationwide problem. 😎
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Mandi Desmond
(@DesmondMandi) reported
@xjulesxxxx @AskNationwide Yep same thing happened to my son! Forced to use a machine when cashiers sitting there doing nothing! Lazy rubbish customer service!
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Lolly
(@laurengates5) reported
@AskNationwide It's not back to normal though is it. We're now dealing with defaults, late charges and credit rating hits. A mortgage DD being 'returned' due to these issues with a response of 'call the mortgage company and ask them to take the payment again, is the best I can do' is appaling!
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Leaky Wallet
(@BtcStonks) reported
@jessyjensen @AskNationwide This is what i was saying everyone getting same **** we had for 2 months covered in lies i advise most people to go straight to the ombudsman and FCA. Were guving them til 7th as they stated then we take action.
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kathleen reid
(@independencekat) reported
@jessyjensen @jimmyb03 @AskNationwide I done a complaint too, 3 working days. Maybe you would be better going to your branch too, that way they can't cut you off. X
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Josephine Whitaker-Yilmaz 🧡
(@pheenywhits) reported
@AskNationwide It’s not a photocopy, it’s my online statement which I have downloaded and printed. They’ve already told me they won’t send me a paper copy as I don’t qualify for extra support. Why can you not accept a paperless statement which is all that the provider issues me with?
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Josephine Whitaker-Yilmaz 🧡
(@pheenywhits) reported
@AskNationwide Thanks Jordan, but no, I have nothing else. All my service providers only offer paperless statements now. And the list you linked to says nothing about them needing to be paper statements. What is the reason for this distinction?
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Kevin M Aspin
(@KevinMAspin) reported
@AskNationwide What started out as a simple request for information and assistance to a Customer now turns into an official complaint about shoddy service. It was so unnecessary too! Are you indirectly suggesting that I go back to my former bank?
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David Willis
(@DavidWi72876483) reported
@AskNationwide is there a residual issue affecting account transactions on the android app? Since the downtime pre Christmas, my current account still shows no transactions.
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Lolly
(@laurengates5) reported
Appaling service from @AskNationwide Third time in two months a payment has been 'missed' because of their incapable payment system. Waited an hour and a half to speak to someone who tells me to just 'call the mortgage company and ask them to take it again'. Disgusting!
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Kevin M Aspin
(@KevinMAspin) reported
@AskNationwide That really doesn't answer the question😡😡. Is the level of service that is typical?
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kathleen reid
(@independencekat) reported
@jessyjensen @jimmyb03 @AskNationwide ..deal with thanks to bloody Nationwide and they are saying everything is working as normal. X 🙄🤬
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Lolly
(@laurengates5) reported
Appaling service from @AskNationwide Third time in a few weeks a payment has been 'missed' because of their incapable payment system. Waited an hour and a half to speak to someone who tells me to 'call the mortgage company and ask them to take it again'. Great, thanks. Fuming!
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Jessy Jensen
(@jessyjensen) reported
@independencekat @jimmyb03 @AskNationwide ahh I’m so sorry you went through all that, that’s awful, you seem like such an incredible mother it’s lovely to hear it. I’m just hoping they sort this issue out asap. xx
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David Willis
(@DavidWi72876483) reported
@AskNationwide Hi Jamie, already tried, it's only my current account having the issue on the app, savings are fine, I'm yet to try a Web login via desktop.
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kathleen reid
(@independencekat) reported
@jimmyb03 @jessyjensen @AskNationwide Yeah please do, this is just awful .. 😠
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Karen S #BDS #StandWithDavidMiller
(@s_karensudan) reported
@AskNationwide @DebraPearce36 Not working normally. My husband on phone atm being told it’s ‘an IT problem’ I suggest you cut the bullshit and try some honesty. You don’t know what’s happened or how to deal with it. Meanwhile, show some consideration.
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Liam
(@liamshoots_) reported
@AskNationwide Seems to be a regular issue with you guys 👀
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Phil Best
(@PhilBest6) reported
@AskNationwide Received new credit card. Added to Apple Pay. All working. Has now stopped working (declined). What am I missing?
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Jessy Jensen
(@jessyjensen) reported
@jimmyb03 @independencekat @AskNationwide Same to me, they are saying my payee needs to contact their bank, I’ve never heard so much ****, I’m getting so wound up speaking to someone now.
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Michelle James
(@Michell59380801) reported
@AskNationwide I still havenr heard anything regarding my complaints I also sent an email to FOS. Even though things are resolved now issues made things difficult
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Lolly
(@laurengates5) reported
Appaling service from @AskNationwide Third time in a few weeks a payment has been 'missed' because of their incapable payment system. Waited 1 1/2 hours to speak to someone about a returned DD who tells me to just 'call the mortgage company and ask them to take it again'. Fuming!
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Kate
(@nebbulah) reported
@AskNationwide Hi. I'm trying to contact you to ask that my home insurance policy does not renew at the end of the month but I cannot get through at all. I'm also unable to cancel online. Would you be able to help me at all? Thanks.
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Brooksy
(@andybrooks69) reported
@JeremyNaylorTV @AskNationwide Make sure you highlight how appalling Nationwide have been, Jeremy; not only the payment issue itself, but the continual denials that problems associated with their payment system are still ongoing.
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kathleen reid
(@independencekat) reported
@jimmyb03 @jessyjensen @AskNationwide That's not any good is it, "how long is a piece of string", you could wait and have waited long enough they should stump up what should be in your account , bet they would be quick enough chasing down the payment then.x
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jeanette williams
(@jeanett18229092) reported
@AskNationwide @HerbieHedgie how cna you use your card if you have no bloody money in the first place you messed me round something chroinic over the xmas period now assuning that my pip wont be paid in as normal in friday cos you cnat egt theser issues right comaoint is in order me thibnks
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cmfitzg
(@cmfitzg) reported
@AskNationwide Getting to the end the end of tether now. Banked with Nationwide for over 30 years with reasonable satisfaction but repeated recent issues, along with a resolute determination not to partner with the Post Office for convenient deposits is making me seriously consider a change.
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Brooksy
(@andybrooks69) reported
@jessyjensen @AskNationwide I have had the exact same issue. Nationwide’s response is repeatedly “the problem has been sorted” but it blatantly hasn’t. They are blaming 3rd parties when it is obviously all down to the payment problem Nationwide are continuing to have. They couldn’t give a sh*t.
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kevan ramsdale
(@KevanRamsdale) reported
@AskNationwide Dictating the terms by which you provide a service contravene's S149 29 21 20 19 15 13 EA 2010 which you've been required to be trained in since oct 2010! #disabledhatecrime need a call from head of legal as to why Sherrie has created another disabled hate crime & untrained EAtia
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Jessy Jensen
(@jessyjensen) reported
@independencekat @jimmyb03 @AskNationwide It really is. Putting strain on everything, reduced me to tears today all this it’s awful