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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (42%)
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Website (23%)
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Login (19%)
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Transactions (12%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: London, Islington, City of London, Woodford Green, Newark on Trent, Southampton, Leigh, Neath, Plymouth, Manchester, Leeds, Oxford, Hinckley, Reading and Stoke-on-Trent.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Website | |
| Islington |
Mobile App | |
| City of London |
Login | |
| Woodford Green |
Transactions | |
| Newark on Trent |
Transactions | |
| Southampton |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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D. James Anderson LLB
(@cryptolegals) reported
@AskNationwide Are you sorry though? No, you’re to spout responses on behalf of a building society worth millions. All I want to do is access my funds. Lost a customer today.
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Finance Pilot
(@PaulDenbigh) reported
@AskNationwide Thank you. I think this must be a common issue for backpackers. The system is very clunky. The assumption for a long standing client should be that they are trusted when the sum is relatively small and represents a very low % of the total transactions.
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Rob Julian
(@Stompe180) reported
@AskNationwide wont let me access online mortgage portal ? Site cant be reached error ?
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AlibiTheFirst
(@Alibi85) reported
@AskNationwide @JamesJa10869513 What about the Scottish FA? Or are you just another anglocentric organisation that thinks UK = England? Asking for a customer. Oh, and Come on Germany!
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Tracy Mould
(@MouldTracy1981) reported
@AskNationwide Still waiting for you to help me, only cost me £1500 so far, absolutely disgusting!
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Iain McDonald
(@McDona1d) reported
Can you @AskNationwide CEO Debbie Crosby why your customer care is so absolutely awful? No response, poor service, letters from bots - no point having account benefits if they’re poor quality with zero support from Nationwide when it goes wrong. NBS7658000 refers Many thanks.
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Sarah Calder
(@lawclinicsarah) reported
@AskNationwide Appalling service causing extreme stress! Can you explain why a mortgage application made at the beginning of June still has not been processed and no consistent or accurate information given? Purchase was meant to complete on Monday. FCA complaint imminent.
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Gemma Fry
(@GemmaFry11) reported
@AskNationwide Yes it is - also I have tried to access the app for approx 24 hrs and it isn’t opening is there an issue? Thanks
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Caro Thomas
(@permanentgloom) reported
@AskNationwide as usual excellent customer service today at Commercial Road Portsmouth branch. Unlike appalling @BarclaysUK. Reporting a death needs a sensitive response not a sulky public‘oh yeah right you’ll have to wait over there’. I left.
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Martin S Piccaddo Photography
(@Dxhawk) reported
@AskNationwide Can you tell me if the customer service or triage team are working on Saturday? Thanks.
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Surmet13
(@maile_errol) reported
@AskNationwide No support from bank. Just a long wait and waste of my time. I’m sorry I left Lloyds.
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Ifẹ Akintoye
(@ife_ak) reported
. @AskNationwide, my card keeps getting declined every time I try to use it online this evening, is there a problem with services or something?
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Finance Pilot
(@PaulDenbigh) reported
@AskNationwide He’ll know approximately, but NW looked at the wrong one. I think it’s down to NW to investigate until they find the offending one. Can you work on a date range of say a week? He was regularly withdrawing cash. He will have drawn up to £7,000 and the erroneous sum was £70!
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PJR
(@VariusNefarius) reported
@AskNationwide That's the problem, you want to help to 'create a society'.
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Fear Gealach
(@niallham) reported
@AskNationwide having probs trying to register for online banking...phone up and just keep going round in circles getting nowhere...please help?
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Sarah Calder
(@lawclinicsarah) reported
@AskNationwide We have just made yet another official complaint but you give yourselves 5 working days within which to respond, at which point, the contract will have been rescinded and we will have lost a substantial amount of money. Please could someone actually look into this and deal?!
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Bearded Wonder
(@MeBeardedWonder) reported
@AskNationwide How does the building society justify the high salary for the new CEO @Debbiecrosbie1 .. There a numerous issues and saver numbers are dropping ..
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Sarah Calder
(@lawclinicsarah) reported
@AskNationwide Funnily enough, via DM you have advised that I try your webchat service which now tells me that it can’t help and I should call the mortgage team. Don’t you think we’ve tried that?! They’re the ones we’re complaining about! Absolutely appalling customer service with no care
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Vanessa Welham
(@VanessaWelham1) reported
@AskNationwide Thanks. Will do. Your customer experience and service is v bad.
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Kenny Cook
(@KennyCo03949267) reported
@AskNationwide Dear Nationwide, your customer service is rubbish. Please don’t be hurt by this comment just do something about it. From Kenny aged old enough to remember the good old days.
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Rajni Kachhela....not Christian Taliban...😱😱
(@rajni1959) reported
Poor service #Nationwide. Failed to address all issues. @AskNationwide
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ExplainingMoney.co.uk
(@ExplainingMoney) reported
3. @AskNationwide complete this weeks list, they’re now offering £100 for new customer who switch to one of their flex accounts. (Excl. Basic) Open new or switch into existing account, switch just include 2 direct debits and switch date must be within 10 working days.
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Hackney Rebel
(@elondems) reported
@AskNationwide I'm confused. Are you suggesting I wrote that greeting myself? I certainly didn't and no one else has access to my account.
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Skrybz
(@iamskrybz) reported
@AskNationwide No, this is me exposing them for the hostel they are as they treat residents like garbage. They dont deserve awards or donations, maggs day centre in worcester is who deserves all the credit as they clean up the mess @StPaulsHostel cause in worcester
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Sarah Calder
(@lawclinicsarah) reported
@AskNationwide I just followed your link to live chat and they said they can't help and we should call the general number! It's not good enough to send people round and round in circles. Literally no customer care. This is no way to run a national brand.
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Caroline
(@caroline_1945) reported
@AskNationwide I am able to switch my mortgage deal, due to my term coming to an end. However your online mortgage manager is not working at all, the link fails on my PC and phone. Is this being resolved?!
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Burgundy Chappell
(@BurgundyChappel) reported
@AskNationwide the Mortgage Manager on your website seems to be broken. Tried several browsers. I'm due to switch deal on Sunday. What happens if the rates rise before it's mended?
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Surmet13
(@maile_errol) reported
@AskNationwide 40 years with Lloyds Bank no issues. Less than 6 months with Nationwide and my account is blocked for no reason. Now wasting time at Nationwide to unblock.
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Chris Dixon
(@chris_ian_dixon) reported
@AskNationwide dreadful experience from Nationwide Building society today. Broken processes and overbearing risk management will make people start to walk.
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Neil Porteus
(@nporty) reported
My daughter gave me her @AskNationwide Help to Buy ISA passbook to get updated & pay in some cash. They let me update the book but said I couldn’t pay the cash in! My daughter wanted the cash to count in July as there are monthly limits-she can’t get there herself today. Poor!