Nationwide status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (30%)
• Website (28%)
• Mobile App (19%)
• Transactions (16%)
• Transfer (7%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Colwyn Bay, Chesterfield, Woodford Green, Casterton, Birmingham, Milford Haven, Leeds, Tamworth, Kirkcaldy, Swansea, Sheffield, Gateshead, Great Yarmouth, Sandbach, and Plymouth.

City	Problem Type	Report Time
Colwyn Bay	Login	3 hours ago
Chesterfield	Login	1 day ago
Woodford Green	Transactions	1 day ago
Casterton	Transactions	2 days ago
Birmingham	Login	2 days ago
Milford Haven	Website	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Garfies (@Garfies) reported 9 minutes ago

  @AskNationwide just to let you know the app update says you can close savings accounts within app …. You can’t… he redirects to website.. Regards Pete

• 
  TK (@tonykinsley) reported 9 minutes ago

  @AskNationwide Your bot keeps telling me its too busy and I can't see how to email a question! How do I email a question about an ISA that I have a problem with?

• 
  Wayne Robertson (@2024Wayne) reported 15 minutes ago

  @AskNationwide Your phone and web chat teams haven’t been very good in the past and it’s taken Tracy M to get things sorted last time o had issues that the web and phone teams didn’t sort !

• 
  Orwellwasright Abouttheleft 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@IMissHitchSlaps) reported 16 minutes ago

  @TheSmirkingApe I used to go there regularly. Best avoided now. It's basically bomalia. @AskNationwide have their head office there, they're both importing indians to work in Swindon, and therefore help with Swindon's enshittification AND outsourcing call centre jobs to india.

• 
  Ash Davidson (@AshDavidsonUK) reported 19 minutes ago

  @financefraz @AskNationwide Its a shame @AskNationwide are poor at managing customers though. I was with them 30 years (Nana opened it) and when I went for a mortgage (already had one for 7 years). My DIP was rejected 'due to a technical error' I got a in person appointment for it to be rejected again due to the same error. 2X hard searches on my credit score. Got a better mortgage elsewhere in the end.

• 
  JCB (@Plsdoright) reported 21 minutes ago

  @AskNationwide Struggling to contact Nationwide about customer service issues. Prepared lengthy email of appalling customer service from Aviva, insurance partner….but Nationwide don’t accept emails! Tried their chat…a wasted hour!

• 
  the pompey pope (@thePompeyPope) reported 23 minutes ago

  @AskNationwide What's the point? It won't change anything. It would have been quicker to drive to my local branch where I could speak to someone face to face. Nationwide customer service was good years ago. Do I want to open an account with a bank that is so difficult to contact? You guess.....

• 
  Magic Cram Crock (@craig13mcc) reported 24 minutes ago

  @AskNationwide Evening guys, I've just had a "technical issue which wasn't my fault" message when trying to apply/open an account. Are you able to help me with this or point me to the correct team or number please. Cheers Craig

• 
  Jordan (@JordanPostingX) reported 26 minutes ago

  @AskNationwide It was a simple query. Some people can't even do simple tasks. Quit your job and let someone else do it that actually wants to help customers. I don't need to call up and give my blood group, star sign, favourite colour etc for you to tell me whether you use 1st or 2nd class mail

• 
  😈 Angry Goblin ن (@angry_goblin) reported 29 minutes ago

  @AskNationwide @Argos_Online Trying to buy something online and am stuck in a “We need to check it’s really you” loop. I verify … and then have to verify again … and again … Is there a problem in either of your systems?

• 
  william (@willyamhobbs) reported 29 minutes ago

  @Mollylou1988 @AskNationwide I am also having problems but Nationwide are claiming that everything is fine?

• 
  lisa (@lisa98715214) reported 34 minutes ago

  @AskNationwide 7 weeks down the line and still have not registered my 90 year old grandads power of attorney as nationwide know nothing about Scottish law. Will be going to financial ombudsman on 8th week.

• 
  JTB (@fimbisj) reported 35 minutes ago

  @AskNationwide why is your telephone number for customers 03457302011 such rubbish? What’s wrong with just answering the phone? Why does AI have to be involved? when using callback it rings twice and hangs up. Your branch staff are brilliant your telephone service is terrible

• 
  Tina Raistrick (@tinamay1977) reported 35 minutes ago

  @AskNationwide They cant be ,down detector are reporting issues. Ive done the above.

• 
  Mary (@maryphillips22) reported 38 minutes ago

  @AskNationwide any updates? Can’t get through to telephone banking as you have a 50 minute wait time!! Your website says internet banking is working so why can’t I log in?

• 
  william (@willyamhobbs) reported 38 minutes ago

  @MattyCanPic @AskNationwide I am also having this problem

• 
  The Official Salty 🥃 (@TheTipsyDram) reported 39 minutes ago

  @AskNationwide Tried all those and still same screen - was working perfectly yesterday

• 
  Chartman69 (@WhatFuckwittery) reported 42 minutes ago

  @AskNationwide customer service ? Absolute joke ! 🤬

• 
  Jonathan (@jayIFA) reported 45 minutes ago

  @MichaelFra89678 @AskNationwide A mortgage holder is a more profitable customer for them. They are rewarding “good” customers. It’s quite simple really.

• 
  Nick Clitheroe (@NickClitheroe) reported 47 minutes ago

  Hey @AskNationwide, your AI bot for customer service phone calls is dreadful. Get rid of it and just let us ring straight through to a human being please!

• 
  kathleen reid (@independencekat) reported 53 minutes ago

  @distracted20508 @AskNationwide Its a bloody nightmare and it always says services are working normally.xx

• 
  Sheridan Birtwistle (@twwooer) reported 54 minutes ago

  @AskNationwide UK National Cyber Security Centre recommends passkeys. Nationwide does not appear to have issued a statement about why it does not use them for banking. As your customer I would like a statement please about when you will adopt passkeys

• 
  Dáireo (@Alpha2007D) reported 57 minutes ago

  Defo time to move accounts from @firstdirect to @AskNationwide. Went to my local post office—issue with their machine. Then local HSBC doesn’t accept cash & pointed to a branch in Reading! 🙄 Nationwide actually invested in a branch here. Tell me why I should stay, FD? 🛑👇

• 
  Johnboy Scott 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Johnboy014) reported 1 hour ago

  @AskNationwide SHOCKING customer service 😡😡😡😡😡😡

• 
  kathleen reid (@independencekat) reported 1 hour ago

  @AskNationwide as much as I love daily puzzles, not so much with my banking app. App said I had to re install which I have done twice and again not able to move money or access chat or other services.

• 
  Barry McCann (@Bazzinho9) reported 1 hour ago

  wonder if there's some @AskNationwide employee who has stumbled through my account wondering wtf I'm at half the time

• 
  Christopher Freeman (@cmdfreeman) reported 1 hour ago

  @AskNationwide Now the banking app is down. You need to come clean with people. This is totally unacceptable.

• 
  James Eglinton (@RealEggy2023) reported 1 hour ago

  @MichaelFra89678 @AskNationwide Why would they reward someone who just has an account and pays no money in? You are not a good customer for them. Otherwise the whole country would open one to get the free £100.

• 
  😈 Angry Goblin ن (@angry_goblin) reported 1 hour ago

  @AskNationwide Thanks, I phoned Credit Card Services and they were able to help. 👍

• 
  Barry O'Neill (@BCJONeill) reported 1 hour ago

  @AskNationwide Maybe you could just pass it on for me in true customer focused tradition Nathan?