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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Website (30%)
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Mobile App (29%)
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Login (29%)
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Transactions (9%)
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Withdrawals (3%)
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Transfer (1%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Normanton, Birmingham, Northampton, Swadlincote, Glasgow, Rotherham, Islington, Sutton Coldfield, City of Westminster, Braunton, Montrose, Taunton, Leigh, Watford and Preston.
| City | Problem Type | Report Time |
|---|---|---|
 Normanton |
Website | |
| Birmingham |
Mobile App | |
| Northampton |
Login | |
| Swadlincote |
Login | |
| Glasgow |
Mobile App | |
| Rotherham |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Chloé
(@FrenziedChloe) reported
@AskNationwide How do I access an online account to view when I can get a new mortgage rate? I was able to at one point but now it says it doesn’t have my email or number?
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Claire Hewlett
(@enquisitiv) reported
@AskNationwide Currently on hold for 35 mins!?!?!?!? Ridiculous decline in service! Sort it out please!
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Dave
(@dave28263) reported
@AskNationwide It’s ok I will not ring this bank up every again if I have a problem
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Claire C🪁
(@Claire_Edberg) reported
@AskNationwide I went to the cashpoint at 21.20 tonight. I put my card in 1, tapped the number and amt (husband) was standing guard. Took ages to release my card then come up error. Moved to the next one, i did same thing, gave me my cash. Will it have gone out twice/left money in the slot
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Paulcorfe
(@paulcorfe) reported
from
Margate, England
@AskNationwide how do I get a replacement credit card? I've broken the contactless on mine. Thanks
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Richard George
(@richjg_) reported
@AskNationwide I’m trying to access the app to check my outstanding mortgage but it’s asking me to re register. When I try to get re register the website says ‘we seem to be experiencing some technical problems’. What can I do please?
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Dave
(@dave28263) reported
@AskNationwide You won’t help with nothing I already know
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𝕁𝔾𝕖𝕖𝕄𝕒𝕟
(@jgeeman) reported
I insure my home contents with Nationwide Bank and have just received my new quote and it has gone up 80% . . . . . I have never made any claims. Can’t help by think they are taking liberties. @AskNationwide
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🙏 Michelle W 🌊
(@MMmmwa) reported
@AskNationwide please help me replace my card reader that has run out of batteries.
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🧜🏼♀️ Mythical Siren 🧜🏼♀️
(@Mythical_Siren1) reported
@AskNationwide Yes…. It’s a service I used, they state I have to give them a month notice (I’m short of this notice period by 3days) so they’re telling me I have to pay the next month
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Jess
(@jessminter94) reported
@AskNationwide worst service whilst trying to get a mortgage with you guys. We have spent thousands jumping through hoops to keep you happy and you take weeks to do anything. Going to lose a house soon because you're being ridiculous. 😭
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Sarah Gray
(@SarahGray33) reported
@AskNationwide I am having problems accessing Nationwide app is this down at the moment?
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Enzo
(@EChomps) reported
@AskNationwide What's going on with my Student Account? It has been more than 5 working days and I have heard nothing.
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Claire Hewlett
(@enquisitiv) reported
@AskNationwide I am trying to unblock my pin for my card. How do I do this please? Now been on hold for 40 mins. Has there been a reduction in call centre agents? The service level has definitely declined since the pandemic. APPAULLNG!
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LabourList
(@LabourList) reported
"We know we cannot tackle the cost-of-living crisis alone and believe that it is only through working together that we will solve this current challenge," @AskNationwide's Chris Bose writes #spon:
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Patricia
(@PatsyScott) reported
@AskNationwide I tried this number it said it was for lost or stolen cards mine is a scam website I’ve purchased something from can I still call
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Andrew Wilkinson
(@andrew_j_w) reported
@AskNationwide Why can’t I change the reference when paying an existing payee in the app? More error prone and much slower when I have to reenter sort code and account and authenticate with the card reader. Changing reference is v common!
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Chloé
(@FrenziedChloe) reported
@AskNationwide Is there a way to access previous live chats on your site? I’d previously been told I could reserve a new mortgage rate in October but now told January?
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Jodana Sandy
(@JodanaSandyXx) reported
@AskNationwide is there a problem with receiving payments today my friend just transferred me £10 to my account and hasn’t turned up so can get some food thank you
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Thirties Christmas
(@30sChristmas) reported
@AskNationwide Did I miss the email to customers informing them of why this happened and when the service was restored? Just checking, as with such a large issue affecting all customers, I assume there would be a company response/update.
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2bostons
(@mumto3teens) reported
@AskNationwide why would you send a text declining payment when the money had been taken out of the account? My son has just been refused access on public transport? Sufficient funds in account. How does he sort? He catches bus to work every day
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Lynne Chalmers
(@lchalmers26) reported
@AskNationwide why is your online banking and your mobile banking app not working? How long till it’s working??
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Don
(@Don_mark1) reported
@FrenziedChloe @AskNationwide I was having same issues but thanks to @nicole_hack_1 for resolving them, quickly send them a dm
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P
(@pjfbucksuk) reported
@AskNationwide But it's not the next working day yet!
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Antony
(@ATUXDAG) reported
@AskNationwide do you plan to replace embossed debit cards any time soon? Many banks now issue printed cards which are much clearer to read. Also the silver on the embossed parts rubs off making card hard to read.
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2bostons
(@mumto3teens) reported
@AskNationwide Not open according to your website! Can you send a link directly to live chat
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Joe Lynch
(@joeykins82) reported
@AskNationwide Thanks Craig, I’ve read the article and none of those alternatives help. This is a short sighted decision that undermines the value of PayM for everyone, inconveniences customers who want to make quick payments to someone new, and risks exposing customers to fraud.
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Forever Hungry.
(@Kezzy1969) reported
@AskNationwide hi I've been in to branch twice and we have spoken to someone on the phone and still had no joy with a service on our mortgage, please can I DM someone?
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Katy
(@katybez) reported
@AskNationwide hi - I can’t access my internet banking because of a ‘MBM’ fault. Tried to call customer services but can’t get anywhere as I dont have a telephone banking number. How do I resolve?
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Gary Mccaughan
(@MccaughanGary) reported
@AskNationwide Hi @Debbiecrosbie1 and @AskNationwide I have heard nothing back and rang again to see if there was an update, unfortunately nothing. The Agile team have sent multiple emails to the property risk team and are no further along. Please Debbie can anyone help with this application?