Nationwide status: access issues and outage reports
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Full Outage Map
Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
- Login (47%)
- Website (25%)
- Mobile App (18%)
- Transactions (8%)
- Transfer (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: St Helens, Glasgow, Swansea, London, Portsmouth, City of London, West Bromwich, Ascot, East Harptree, Liverpool, Southminster, Luton, Rochdale, Colchester, and Peterborough.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens
|
Login | 2 days ago |
|
Glasgow
|
Mobile App | 2 days ago |
|
Swansea
|
Login | 4 days ago |
|
London
|
Website | 5 days ago |
|
Portsmouth
|
Website | 5 days ago |
|
City of London
|
Website | 6 days ago |
Full Outage Map
Community Discussion
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Agent_M (@TheColonel_83) reported@AskNationwide my account is showing ‘unable to load’ but the service status is saying everything is fine? Can you advise what could be the problem? Thanks 🙏
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D (@BFJD32) reportedIs there a problem with standing orders as there should have been some leave my account today but nothing has @AskNationwide
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Martin Hepworth (@maxsec) reported@barneyc @AskNationwide Because egress etc all suck , hard to use , slow down aunt mable's ability to get at stuff UX mainly
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ME? I'm not well.... (@itsfar2bright) reported@AskNationwide Tryint to transfer money on app and being asked to use card reader. I have never had a card reader on my account. Is this the same IT update error which happened a few months ago. When is this being fixed?
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REALLY SCARY GUY📎 (@fucking_scary) reported@AskNationwide Can’t log into my mobile account since I got a new phone, called one of your guys like a month ago & he said I’d get a new passnumber in the post which never arrived. Now when I try to call, the ai doesn’t understand the problem & eventually puts me on hold just to be hung up on
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Jacko 💙 (@1066jacko) reported@AskNationwide Hi Nathan, the only issue I have is that we didn’t receive any more texts as it says in the message?
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SMV (@MissSmallVoice) reported@AskNationwide Thanks for your message. The web site was fine as it was - nice & compact & easy to use. Unless 100s of customers asked for the same changes, don't see why you make things worse.
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The Official Salty 🥃 (@TheTipsyDram) reported@AskNationwide Tried all those and still same screen - was working perfectly yesterday
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JCB (@Plsdoright) reported@AskNationwide Struggling to contact Nationwide about customer service issues. Prepared lengthy email of appalling customer service from Aviva, insurance partner….but Nationwide don’t accept emails! Tried their chat…a wasted hour!
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Tracy (@Tracy52468806) reported@AskNationwide I know! That’s what usually happens! Today it was insisting I use a card reader or I should order one! I didn’t have it with me!! Yet another system glitch?
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Mandy Sheridan (@MrsSherrec) reported@AskNationwide why at least once a month does my mortgage disappear from my app and the only way to fix it is by uninstalling and reinstalling the app. Its getting very annoying
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Citizen Swift (@citizen_swift) reported@AskNationwide I can’t get to internet banking. It’s been blocked. Called again this morning and got someone but their system was down 🙃
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steve WBA (@WbaSteve) reported@AskNationwide tried the chat on the app is bloody awful
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Luke Terzino 🪐 (@LucasTerzino) reported@AskNationwide @GarethSamuel8 That’s a shame, I’ve been a flex plus customer for years, would have been a nice touch.
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Rhys Foran (@rhysforan) reported@AskNationwide I can’t get access to my mortgage statement. Your app and website deny knowledge of me, yet you take a grand a month out of my bank account… please can someone help
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Tina Raistrick (@tinamay1977) reported@AskNationwide I cant access the app, first lloyds now nationwide is down
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Mark Wilson #NAFOfellas 🇬🇧 🇺🇦 (@MarkWil66911411) reported@AskNationwide just had a faster payment sent however nothing is showing in the app are you aware of any issues
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daisy macvicar (@daisy_macvicar) reported@AskNationwide I’ve tried phoning and been hung up on as it says I’m not registered to telephone banking. I need to access my account as I’ve got payments I need to make. The card that says I need to put in to the card reader isn’t my card.
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SkhTrains (P) (@SkhTrains) reported@MichaelFra89678 @AskNationwide Used to be able to get it with just a current account, now it's either a mortgage or savings. @AskNationwide have let themselves down over this. Basically saying you're only worthy of a thank you if you're well off. Rest of us mean nothing to them.
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John Rogers (@TerminallyChimp) reported@AskNationwide I can’t amend any standing orders, hasn’t been working for days. Just errors, “something has gone wrong”. I can amend, change or add any standing orders. Pretty basic stuff, frustrating.
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Matt Leslie (@mattleslie74) reported@AskNationwide The app issue has been ongoing for the last fortnight. I've restarted my device, I've uninstalled and reinstalled the app, but it is glitches aplenty when verifying a payment I've made to a third party.
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Connor200024 (@connor200024) reported@AskNationwide hey, wondering if you can help me. I’ve had £119 taken out of my account for some Apple bill. But I’ve checked absolutely everything and I’m not sure. Can you guys help?
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Frazer Grant (@financefraz) reported@AshDavidsonUK @AskNationwide eww thats not the best is it for a customer of 30yrs! I don't bank with them tbh, only savings and a credit card, still have a bank acct with them to take advantage of the £100 payment though
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JCB (@Plsdoright) reported@AskNationwide Oh, and by the way, the last time I phoned @AskNationwide for help, I was on the phone for nearly two hours…and even then, failed to resolve the problem
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Jon B (@ozzybn1989) reportedHi @AskNationwide is your system all down again? Been trying for the last hour to register for online banking for my Aunt and it will not accept the code you keep sending her! Tbh she has had nothing but grief ever since she applied for the switch from Halifax…
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Small School RETIRED Teacher🙋🏻♂️ (@SmallSchool_KS2) reported@benjaminlfc @AskNationwide @ragrace1967 So your problem is..,?
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PLOD WHITFIELD (@NEILNeilwhits) reported@AskNationwide my current debit card expires on 31st, New card in my possession, some of my site updates have accepted the changes, others will NOT - until expiry has passed- is this normal?
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Ash Davidson (@AshDavidsonUK) reported@financefraz @AskNationwide Its a shame @AskNationwide are poor at managing customers though. I was with them 30 years (Nana opened it) and when I went for a mortgage (already had one for 7 years). My DIP was rejected 'due to a technical error' I got a in person appointment for it to be rejected again due to the same error. 2X hard searches on my credit score. Got a better mortgage elsewhere in the end.
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John Rogers (@TerminallyChimp) reported@AskNationwide Why is your online banking so awful? I’ve been trying to amend a direct debit for days and it fails every time. I try to delete it and it fails. The absolute basics of managing my money are impossible. Sort it out please.
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steve WBA (@WbaSteve) reported@AskNationwide My debit card was cancelled (not by me) and ordered a new one this Monday My card still hasn’t arrived and now my apple pay isn’t working!! Where’s my debit card ?