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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (29%)
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Login (29%)
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Website (24%)
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Transactions (11%)
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Transfer (4%)
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Withdrawals (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Chester, Newham, Nottingham, Telford, London, Tower Hamlets, Winchelsea, Bicester, Plymouth, Barry, Dudley, Dewsbury, Gateshead, Bromsgrove and Kingston upon Hull.
| City | Problem Type | Report Time |
|---|---|---|
 Chester |
Login | |
| Newham |
Login | |
| Nottingham |
Login | |
| Telford |
Login | |
| London |
Website | |
| Tower Hamlets |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Danielle Maher
(@daniellemaher13) reported
@AskNationwide I am not receiving the funds into my account the shop shuts in 30mins I need it to pay for electricity so frustrating constant issues with nationwide for months now with incoming payments
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Peter Hopkins
(@_peterhopkins) reported
@AskNationwide Thanks Mel, Samantha from that number is trying to call him now (issues with mobile phone usage cap).
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ExplainingMoney.co.uk
(@ExplainingMoney) reported
4. @AskNationwide round of this weeks list, offering £100 to new customers and £125 to existing ones, who switch to any of their flex accounts. (Excl basic) Open new or switch into existing account, include 2 DDs and switch date must be within 10 working days.
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Lee Curtis
(@sitruc_eel) reported
@AskNationwide @EAW1969 There are issues this morning, trying to pay for my grocery top up and getting the same. Via my PC, no mobile connectivity issues, no app, straight old fashioned website.
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MD🤙
(@MatthewDa) reported
@Dibbssa @AskNationwide Got same problem as well making payment to eon
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Liz
(@EAW1969) reported
from
Harrogate, England
@AskNationwide is there an issue with payment verification? Trying to buy a train ticket for a huge £5.70 and its going to security verification but then telling me there is a technical issue so it can't complete the payment.
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clodagh hargadon
(@clodagh30) reported
@AskNationwide @VertebratePub I'm having same problem. Says verification system not working. Can't order shopping
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N3RD
(@n3rdofficial) reported
@AskNationwide me mums trynna set up internet banking but your app AND website are saying technical difficulties?? Any help
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Lydia Parkhill
(@LydiaParkhill) reported
@AskNationwide Will this number be able to help us with UCB queries? We have already spoken to customer services twice a day for the past 2 weeks and they say they’ve processed the request, never do and refuse to put us through to a manager
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Niall McBain
(@niallmcbain) reported
@AskNationwide why do I get a service availability warning EVERY time I open the App? "Technical issue.. " .. it lets me enter passcode but very annoying!
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Anthony Sillars
(@SillarsAnthony) reported
My solicitor asked #themortgageworks for a settlement figure on a property on 20th July. Today is 1st September!! It was promised within 20 working days - today is the 30th working day. The company that owns them @AskNationwide seems happy with such #badcustomerservice.
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Helen ♐️
(@Helzz8) reported
@AskNationwide is your app being slow as I’ve tried all day to look at my account and it just won’t open!
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Colin1961
(@Colin19612) reported
@AskNationwide Why should I do all the chasing?? You declined me with no reason…time for a bit of customer care…no, loyal customer care focus!!!
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Sandra Dibble
(@Dibbssa) reported
from
Walthamstow, England
@tomtomwilkins @AskNationwide Funny that they don’t believe their shareholders when they report an issue and follow it up with photographic evidence.
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catkeavo
(@catkeavo) reported
@AskNationwide Yes. That is for using the bank on a computer which I have no access to. I need to be able to access this via the app only. Can you show me where I can do this on the mobile app? Ta
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Anthony Sillars
(@SillarsAnthony) reported
Jamie @AskNationwide. It is now 17.06. I was guaranteed contact by close of business today by Salma. She “escalated” the issue, saying I’d hear within 72 hours. Guess what? Absolutely no contact. How utterly disgraceful! Thoroughly #badcustomerservice. Total incompetence!
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Maria
(@MCR0211) reported
@AskNationwide @Dibbssa @AskNationwide This seems to be a national problem as I am also having problems, and have seen comments on your Facebook page also commenting on the same...
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John
(@jonwebuk) reported
@AskNationwide Same number I been ringing no help at all Rubbish customer service
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VertebratePublishing
(@VertebratePub) reported
@AskNationwide is there a problem with online payments at the moment? Lots of failed attempts across multiple cards.
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catkeavo
(@catkeavo) reported
@AskNationwide I need to produce payment receipts monthly. How can I do this on the app. I don't have access to a computer so app is my only option. I can see other online banks have this feature but I can't find it on yours. Please help. Ta. X
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Peter Hopkins
(@_peterhopkins) reported
Hey @AskNationwide any chance someone could call our son in Washington DC whose card you’ve managed to freeze. On hold on your ‘helpline’ and customer service is closed.
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Andrew Scott
(@AndrewS01250914) reported
@AskNationwide You know what absolutely infuriates me... Waiting 20 minutes to speak to someone, they cut you off (accidentally?) and don't call back. This should be the absolute minimum effort put into customer service. Especially when it relates to a switch. Not a good start.
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Saturday's Child
(@CassInTheAttic) reported
@AskNationwide When I clicked onvthe icon, it said I hadn't installed the app. When I went to Google Play it offered me the chance to open from in there, tried that and it said there was an error with my pass code. It let me in via GPlay the second time, but the icon still says 'not installed'
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Kristian
(@Kristia99380784) reported
@AskNationwide Held on phone for 40 minutes this morning and cut off, now on hold again as I type this so far 20 minutes! What happened to the brilliant customer service you used to have! This is a joke.
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Sandra Dibble
(@Dibbssa) reported
from
Walthamstow, England
@AskNationwide not ideal that I can’t pay for something online this morning as you have a problem with verifying my payment on your system?
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catkeavo
(@catkeavo) reported
@AskNationwide No. This isn't what I mean. I need to send proof of payment to a third party. Where can I access an individual statement. Ta.
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Steven Vacher
(@UKSVacher) reported
@AskNationwide This is a website issue, nothing to do with the credit card itself.
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clodagh hargadon
(@clodagh30) reported
@AskNationwide @Dibbssa It's not intermittent it's constant. Doesn't matter how many times I reattempt. Also very frustrating that your website says there are no issues. There clearly are issues, so when will it be resolved?
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Ian Sands
(@IanSands9) reported
Dreadful service today from @AskNationwide Nationwide Building Society, following my father’s death last month. They have pushed me from pillar to post, whilst I have been trying to arrange financial matters for my mother. #outraged #breavement
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Lydia Parkhill
(@LydiaParkhill) reported
@AskNationwide We’ve tried that number before and were told because it’s UCB deeds department they can’t help.. we’ve also made 2 complaints neither of which have been responded too??