Is Nationwide down?

When I was struggling a bit for cash @monzo put a freeze on all things interest for a few months to help out I just realised @AskNationwide never responded to me at all Just a data point if you're in need of a UK bank account

@AskNationwide Babs, could you kindly issue a support ticket number or some sort of the reference for this chat?

@AskNationwide She called but your support team told her that they will no be disclosing anything. Each of us tried to resolve it over the phone with you at least a couple of times.

@AskNationwide I just checked with a friend. She has the same issue. You should not need my input to solve your major incident.

@townesvannev @AskNationwide Same here with my login!

@AskNationwide The mistake was only with the sort code, not with the account number. If it makes the issue a bit clearer.

@AskNationwide My bank said that the payment got through and where is nothing they can do. The support team in your bank stated that this account to which the money where sent does not exist. I am at loss here really as I don’t know where to go.

@AskNationwide Hi Nationwide team. I’ve just been checking my accounts via the mobile app (& same on the website) and all my current & savings accounts are there, but my mortgage appears to have disappeared? Any idea what’s going on?

@AskNationwide Same issue via your Web Internet banking. Are you sure you don't want to investigate this?

@AskNationwide I am not a customer of the Nationwide, but I paid my employee’s wages to your bank with the wrong sort code. The support doesn’t want to speak to me or to her regards this matter. What shall I do?

@AskNationwide Hi team. I am checking my accounts via your mobile app. My savings are there but my mortgage accounts are missing. As sweet as that would be, I guess it's a glitch at your end?

@AskNationwide Do you email as I need to some help as I live abroad also received letter at my mum's address in London about making my a/c dormant byv29th july

@AskNationwide Hi, Why is your online personal loan application not working? I tried on the phone and desktop. Once I get to the "tell us about you" section, I can't select the answers I need and proceed with the application. Please help!

@AskNationwide #nationwide #nationwidereading #customerfeedback although the lady at the entrance at central Reading branch was most pleasant today. I did request for counter service rather than wait for a machine but was refused. I found customer service disappointing today 😕

@AskNationwide feel really let down by nationwide. Have 7 weeks left on fixed term mort. Had to move home to help family, couldn’t port mortgage because you don’t like contractors and in these hard times going to charge me a full years early repayment fee “We’re on your side” ha

@AskNationwide when are you going to update these awful card readers to something more modern like a mobile phone app for 2fa?

@AskNationwide Hi. What number can I contact about a potential fake transaction from a website that no longer has any contact details?

@AskNationwide hello, I keep getting messages re a mortgage with you and I’m concerned someone’s tried to take credit in my name. Who can help me?

@AskNationwide Do you think 5 working days is acceptable?I don't. And I'll leave it there

@EmmaJames_UK @AskNationwide Someone turned up and fixed the problem. They told my mum to complain about the plumber sent by @AskNationwide that came and went without doing anything 🙄

@AskNationwide Hi, just spent ten mins on the phone trying to request a paper statement only to be told it can't be done via phone. I urgently need this for mortgage application - please can you help?

@RoyTroy9j77 @AskNationwide That’s terrible! Do you know another insurance who I could go with? A decent home insurance?

@EmmaJames_UK @AskNationwide Appalling levels of service. My mums home insurance is up for renewal in one week and I've told her I'll find a new company. They've left my folks stranded despite their emergency support. Absolutely appalling

@AskNationwide Disappointed that a loyal customer of over 30 years appears to merit less interest than a new customer #computersaysno attitude! Need to listen more #poorcustomerservice

(Cont’d) so I shouldn’t have any problems. The lady I spoke to at @AskNationwide was brilliant & I feel confident that my money (not that I have much) is safe. @PostOffice don’t text you for unpaid fees, they put a card through the door. PLEASE BE CAREFUL!

@AskNationwide Yes, because when I phoned the disability help team at Nationwide once before, when you were verifying my address, you read out my previous address, something I have never given to Nationwide. Hence, I don't trust Nationwide with my data, including my phone number.

@AskNationwide I also tried to use the, "Find your customer number" thing. Put my card details in, date of birth etc and that also said it couldn't find my details.

@AskNationwide I'm using the customer number which I've checked in my app, then my date of birth. It says, "Sorry, we don't recognise those details". I've had my account for 15-20 years so it's not a new account.

@AskNationwide Any reason why I can't login to internet banking? Works fine on the app but I need to export statements and the website says I don't exist.

@AskNationwide I have not been able to access your website today - any suggestions?