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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Transactions (33%)
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Website (21%)
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Mobile App (21%)
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Transfer (17%)
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Login (9%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Richmond, London, Longfield, Northampton, North Shields, Middlesbrough, Craigavon, Ringwood, High Wycombe, Muswell Hill, Portsmouth, Barking, Blandford Forum, Burnley and Sawbridgeworth.
| City | Problem Type | Report Time |
|---|---|---|
 Richmond |
Transfer | |
| London |
Website | |
| Longfield |
Transfer | |
| Northampton |
Login | |
| North Shields |
Transactions | |
| Middlesbrough |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Soraya Radford
(@SorayaRadford) reported
@AskNationwide thanks for the compensation due to the payment delays last week. Think you’ve handled the issue well.
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GhostCraft1984
(@GCraft1984) reported
@AskNationwide @LeeFerrisRE So this comp is only to people who couldn't pay dds on the day of your error and not the many people who were waiting for our money to come in to our accounts due to your ineptness nice to know ...... not
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KJ
(@ktjohnson_x) reported
Been with @AskNationwide for nearly 30 years and yet haven’t been compensated for not being able to access my own money. Time to move banks I wonder? They are taking the pee now compensating only some customers. How is that fair Nationwide? We were ALL affected.
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John Beale
(@TheJohnb143) reported
@AskNationwide Why should I have to have multiple devices? I have been a customer for over 20 years and the service just gets worse every year. Perhaps if Nationwide invested in "modern" tech, not cobbled together stuff, tyhe tech might work. Stop blaming your customers
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Jaimie Newman
(@newman0608) reported
@AskNationwide is there a problem with you app, I am unable to log in. Husband is also unable to log in.
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James jones
(@uso_roman) reported
@AskNationwide when are your constant shutdowns of money moving going to stop , every pay day I get it gets delayed because your down and my driving lessons are delayed because the money doesn't make it into her account because of the delays
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John Beale
(@TheJohnb143) reported
@AskNationwide A savings account as explained in my original tweet! Suggest you read the linked tweets! Complaint has been raised - told 5 working days before I get a reply. No doubt it will be the customers fault. Seems it was when your payments system gave up.
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Simon West
(@WhiskyPedaller) reported
@AskNationwide Hi guys, I saw that you were giving compensation to customer because of all the issues over the christmas period, how do I claim this?
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TeaPea
(@gayarpone) reported
@AskNationwide This needs to be done NOW. I cannot even access my account to check if there are any issues! Because it takes 24 hours to check. Not even raised/queried as an issue! Pretty angry right now!
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Melanie Young (A1784728)
(@MelanieWooo) reported
@AskNationwide What about those of us who changed our finances *again* for this outage? Laughably, I switched my second current account to Nationwide on 31 Dec having been a member for over 15 years.
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Widsey
(@Widsey3) reported
@AskNationwide Logged it Saturday. Was told beginning of the week it would be 3 working days, then told 7 days then told as it relates to payment you have 56 days to reply
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Ron Cameron
(@Camocam55) reported
@AskNationwide Thanks for your reply, from a letter I’ve seen ( from another member ) it appears that the info on your website is incorrect regards weight & length if Motorhome’s hopefully it will be update asap
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Colonel Egg
(@EggyMemes) reported
@Detective82 @AskNationwide @binance They say they're run by the customers for the customers but when they have errors they dont tell the customers what's going on for 16 hours and they dont let trust their customers with their own money now wow 👀
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RJA1998
(@RJA1998) reported
@AskNationwide I'm not interested in another three hours on hold and I have a job to go to. I switched away from you because I was absolutely disgusted with the service and yet I'm still forced to deal with the problems you cause me. Dreadful company avoid at all costs. Holding my money hostage
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John Beale
(@TheJohnb143) reported
@AskNationwide Why cannot I close a savings account on line or in the app? Tried using the "bot", but this just errors and my complaint has been deleted Do you not want customers? I now need an email address, so that I can raise an official complaint.
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TeaPea
(@gayarpone) reported
@AskNationwide Well turns out you could just change my mobile phone number and access it that way!There is literally no point calling your chat number.If @AskNationwide were taking this seriously surely I would have an email by now in response to the complaint and following up?THERE IS NOTHING.
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Rohan Walker
(@clivew1979) reported
@AskNationwide, I'm Rohan Walker, how can I get the £60 compensation for the outage on the 4 January, because I was affected
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D82
(@Detective82) reported
@AskNationwide terrible bank
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Sarah Lamport
(@LamportSarah) reported
@AskNationwide I'm a nationwide customer and never heard of this!!
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Dilan_Crypto
(@Dilancrypto1) reported
@AskNationwide i havent received my compensation payment for the delay of my payment due to your nationwide issues?
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TeaPea
(@gayarpone) reported
@AskNationwide Yes. The card reader isn't working with my current (new) card!
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Mike
(@mcallister_bell) reported
@AskNationwide Thanks Diane. It’s setting up the app on my new phone. Using card reader, go though all that and an error message appears. Seems to have worked now though. Thanks for a fast response!
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francis nelson
(@francis_nelson) reported
@AskNationwide @newman0608 I have the same issue. Hangs on the talking to nationwide screen even after reinstalling.
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Helen Harvey
(@helenjharvey) reported
@AskNationwide Still waiting for missing payment - terrible service from your call centre and chat system
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Kat 🌻
(@Kat_SENteacher) reported
@AskNationwide Hello, I am missing an incoming payment from the 21st December. Can you please help me?
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Widsey
(@Widsey3) reported
@AskNationwide Not sure how much is to investigate payment was late going in due to systems which is obviously your issue and we were lucky to borrow from family for food shopping for our children
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JustPlodding
(@PloddingJust) reported
@TheAA_UK @AskNationwide Excellent! Now I don't have to look elsewhere. Looking forward to the confirmation in website @AskNationwide
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Disco⎊🏳️🌈
(@Disco__Tv) reported
@AskNationwide I was affected twice by your systems going down and missed bill payments because of the money I needed to pay them not going into my account and had to pay late fees I couldn't afford ontop of them for being late. Why am I not included in the £60 compensation?
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James jones
(@uso_roman) reported
@AskNationwide starting to get fed up of these constant down times when transactions aren't being processed I sometimes have to wait to get paid because of your bank being down how am I meant to transfer for essentials when your app is constantly down so disappointed in the corp.
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Chris sheargold
(@SheargoldChris) reported
@AskNationwide I still haven’t received a reply about the issues I suffered with over the Christmas period!