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Nationwide

Nationwide status: access issues and outage reports

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Full Outage Map

Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  • 30% Login (30%)
  • 28% Website (28%)
  • 19% Mobile App (19%)
  • 16% Transactions (16%)
  • 7% Transfer (7%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: City of Westminster, Cardiff, Leighton Buzzard, Colwyn Bay, Chesterfield, Woodford Green, Casterton, Birmingham, Milford Haven, Leeds, Tamworth, Kirkcaldy, Swansea, Sheffield, and Gateshead.

CityProblem TypeReport Time
City of Westminster Mobile App 7 hours ago
Cardiff Website 11 hours ago
Leighton Buzzard Transactions 1 day ago
Colwyn Bay Login 1 day ago
Chesterfield Login 2 days ago
Woodford Green Transactions 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • nevesunhappy
    Neve (@nevesunhappy) reported

    @AskNationwide app down? I cannot pay for anything from my phone, the app says my account does not exist ..

  • BaileyBai_Allen
    Bailey (@BaileyBai_Allen) reported

    @AskNationwide my money I’ve sent to my Monzo account hasn’t gone through and I sent it many hours ago, is there an ongoing issue?

  • kazzafage
    Karen Fage (@kazzafage) reported

    @AskNationwide so just about to apply for a 0% cc from @Virgin only to find I can’t do that as you now own them! Another kick in the teeth for @AskNationwide customers & you’re supposed to be customer friendly! 😡

  • willyamhobbs
    william (@willyamhobbs) reported

    @Mollylou1988 @AskNationwide I am also having problems but Nationwide are claiming that everything is fine?

  • independencekat
    kathleen reid (@independencekat) reported

    @MattyCanPic @AskNationwide Im having a very similar problem , also funds not transferring from savings account.

  • lisas0504
    Lisa Schwartz (@lisas0504) reported

    @AskNationwide please can you help. I have a flex regular saver that finished 4th July. I have deposited up to June. Can I put one more on 1st July or have I reached the end. Thanks

  • fimbisj
    JTB (@fimbisj) reported

    @AskNationwide why is your telephone number for customers 03457302011 such rubbish? What’s wrong with just answering the phone? Why does AI have to be involved? when using callback it rings twice and hangs up. Your branch staff are brilliant your telephone service is terrible

  • Bazzinho9
    Barry McCann (@Bazzinho9) reported

    wonder if there's some @AskNationwide employee who has stumbled through my account wondering wtf I'm at half the time

  • AnnaMercer17901
    bells (@AnnaMercer17901) reported

    @AskNationwide great bank put £80 in my account with your card machine and taken it off me not great as a your online help was shocking

  • GrimUpNorth01
    Alan Raimes🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🇮🇱 (@GrimUpNorth01) reported

    @AskNationwide very disappointed to find out this year I will not be receiving the fare share payment even though I have numerous accounts with you and been a loyal customer for many years. I now feel loyalty means nothing and will have to revaluate my position with you.

  • independencekat
    kathleen reid (@independencekat) reported

    @AskNationwide as much as I love daily puzzles, not so much with my banking app. App said I had to re install which I have done twice and again not able to move money or access chat or other services.

  • hicks_chris
    Chris Hicks (@hicks_chris) reported

    @AskNationwide how do you access your exclusive online bond after it’s been opened if you bank with Virgin and not nationwide?

  • photo_cj
    CJ © 📷 (@photo_cj) reported

    @AskNationwide No, it's okay. Decision made as there is also reduced branch access to consider. If you don’t already have digital access, then you are basically stuffed! After 30years loyalty, we are too old to get all technical with new phones & expensive hardware along with broadband etc

  • Johnboy014
    Johnboy Scott 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Johnboy014) reported

    @AskNationwide Got better things to attend to Nathan. Again,cracking customer service. Keep up the good work 👍

  • TheSmirkingApe
    SomeWhiteGirl (@TheSmirkingApe) reported

    @Sparky2504 @AskNationwide Good luck, do you have your customer number and your telephone password because you're not speaking to a person if you don't have these. Gone are the days when you just call up and speak to a person

  • BCJONeill
    Barry O'Neill (@BCJONeill) reported

    @AskNationwide Your new look appears to be flawed. No way to specify a specific date range for transactions and then print ALL of them in a single document, which means no saving them as a PDF either. Please fix this before you do away with the old format. Unhappy customer.

  • DuncsGillespie
    Duncan Gillespie (@DuncsGillespie) reported

    A big SO to the customer service @AskNationwide Orpington in setting up my Member Exclusive Bond.Other banks will just tell you to go home and do it online.But in branch it’s quick and more importantly safer, as it gives customers peace of mind from making mistakes #nationwide 🙌🏻

  • lisa98715214
    lisa (@lisa98715214) reported

    @AskNationwide 7 weeks down the line and still have not registered my 90 year old grandads power of attorney as nationwide know nothing about Scottish law. Will be going to financial ombudsman on 8th week.

  • Plsdoright
    JCB (@Plsdoright) reported

    @AskNationwide Struggling to contact Nationwide about customer service issues. Prepared lengthy email of appalling customer service from Aviva, insurance partner….but Nationwide don’t accept emails! Tried their chat…a wasted hour!

  • wacgirl
    Tamara G (@wacgirl) reported

    @AskNationwide Thank you I will. I just find it really odd that in the 21st century we still have to go into a branch (which is closed today btw) usually at times we're working so inconvenient, and present the same ID we would present online? Either be fully online or don't say you are.

  • Tel_Wilcox
    Francis Wilcox (@Tel_Wilcox) reported

    @AskNationwide NO MONEY FOR A WEEK NOW You closed my account with ZERO notice>REFUSED to give any reason>WONT tell how to resolve things>BLOCKED the Account Switch Service>sent emails saying NOTHING>MIGHT re-send letter >POSSIBLY send a cheque>WONT confirm what to do next😠😠

  • shellbills
    Michelle Bills (@shellbills) reported

    @AskNationwide why is it when my card payments go through drop onto my statement then stay in pending caused my account to go into a minus to be told by an advisor nothing we can do have been advise it are aware of this issue was told 24 hours ago it would be fixed within 3 hour

  • AttonSusan
    Susan Jarvis (@AttonSusan) reported

    @AskNationwide Is this a continuation of the technical issues being experienced all over the long Easter weekend? I have several accounts with Nationwide and have never been cancelled due to "the results of [your] final checks"! (Whatever they are...)

  • jimbo271960
    james (@jimbo271960) reported

    @MichaelFra89678 @duffers0000 @AskNationwide Current account saving account and a mortgage if you have one these you should get it but theres always T&C's i did have one but they closed it down bastards lol

  • hammal6474
    Steve Hammal (@hammal6474) reported

    @AskNationwide I will, thanks. The manager in question needs to be removed from any customer facing role if persecuting old and vulnerable people is what she classes as doing her job 🤬🤬🤬

  • angry_goblin
    😈 Angry Goblin ن (@angry_goblin) reported

    @AskNationwide Thanks, I phoned Credit Card Services and they were able to help. 👍

  • ZC1337
    Z 💬 (@ZC1337) reported

    @AskNationwide why are your services down? I’m trying to pay my rent and you’re not available to take my call to assist me. Not helpful!

  • Mioewing
    Jenny Reader (@Mioewing) reported

    @AskNationwide You are impossible to contact. I get knocked out of chat and don't get a call back. You have my instructions but haven't acted.

  • SkhTrains
    SkhTrains (P) (@SkhTrains) reported

    @MichaelFra89678 @AskNationwide Used to be able to get it with just a current account, now it's either a mortgage or savings. @AskNationwide have let themselves down over this. Basically saying you're only worthy of a thank you if you're well off. Rest of us mean nothing to them.

  • neiljeffares
    Neil Jeffares (@neiljeffares) reported

    @AskNationwide Just had the most frustrating experience with your chat system. Extremely slow. After 25 minutes explaining simple question you simply cut me off. All because you have a daft system requiring me to have a card reader to close my account with you