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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (33%)
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Website (24%)
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Login (20%)
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Transactions (16%)
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Withdrawals (4%)
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Transfer (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: City of London, Walsall, Dunfermline, Oswestry, Crawley, Plymouth, Stockton-on-Tees, Whitehaven, Dumfries, Glasgow, Redhill, East Kilbride, Ramsgate, Waltham Forest and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Website | |
| Walsall |
Withdrawals | |
| Dunfermline |
Mobile App | |
| Crawley |
Mobile App | |
| Plymouth |
Login | |
| Stockton-on-Tees |
Transactions |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Lauren Jones
(@choccypops) reported
@AskNationwide my authorised overdraft doesn’t seem to be working . Please advise, thanks
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Mr Burgundy
(@mrburgundy1976) reported
@Tuffers56 @AskNationwide Pretty sure they did they same to me. Roof issues tho. Renegotiated the price and restarted the process. 2 months later and I'm still waiting to hear something. Called and emailed everyday for a month.
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Keith Hodgkin
(@KeithHodgkin) reported
from
Manchester, England
I’m really disappointed that @AskNationwide are withdrawing from the Paym service. Giving someone your mobile number instead of your bank account details to receive a payment is definitely a more secure way of doing things. Shame it was never widely promoted.
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dealighted70
(@dealighted701) reported
@AskNationwide I can’t access the app is there a problem?
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xx
(@Manxy) reported
@AskNationwide Why is your service so appalling now ? Why is no one addressing it? Have you outsourced your customer services ?
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Geoffrey Badlan
(@BadlanGeoffrey) reported
@AskNationwide @EnglandFootball Terrible service avoid at all costs
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xx
(@Manxy) reported
@AskNationwide @mrburgundy1976 "Speaking" to anyone at Nationwide is a real challenge. Horrendous customer service. How you are getting away treating people like this as a regulated business is madness.
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Steve Brown
(@BrownGFX) reported
@AskNationwide our joint accounts show on my phone (on the app) but not on my wife's phone. Can you help please?
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Kevin Holohan
(@progmgr) reported
from
Milton Keynes, England
@NoNonperson @AskNationwide Thanks for confirming it wasn’t me going mad. Below £50 not a problem. Mind you the weekly shop is hardly ever below that amount…
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C
(@bobbymiller129) reported
@AskNationwide fixed mortgage deal ends March, have put a new deal in place via mortgage broker. Is there anyway of seeing if I could swap to a cheaper alternative between now and then? Just incase rates go down etc
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Lynn
(@LynnPoole84) reported
@AskNationwide is there any issues with the app?My current account and savings accounts have disappeared and have no access to them!Thanks
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DT
(@Tuffers56) reported
@AskNationwide You have pulled my daughters mortgage offer due to a drainage issue the valuation surveyor says needs investigation. Issue is understood & money set aside to remedy it. Land alone is worth twice the loan… so secure. Yet you choose to ruin every move in the chain.
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Matt Western
(@MattyWestern) reported
@AskNationwide why have myself and my wife made the switch to you.. first time calling up and what terrible / unhelpful customer service! Looks like switching was a bad idea👎 Anyone want to help at all!??
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Mr Burgundy
(@mrburgundy1976) reported
@AskNationwide Link not working.
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DT
(@Tuffers56) reported
@mrburgundy1976 @AskNationwide NB that’s shocking customer service.
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xx
(@Manxy) reported
@AskNationwide Personal finance information over a public APP? How about a DM ? or is that not allowed now. Just a customer for 25 + years
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Mr Burgundy
(@mrburgundy1976) reported
@AskNationwide absolutely shocking service from your mortgage teams. Had initial mortgage appointment on 16/8/22. In total limbo. Phoned and emailed nearly everyday for a month.
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Nikki Pilkington
(@NikkiPilkington) reported
@AskNationwide Thanks India, I could also make the payment in my local branch. The whole point of wanting to do it online is I don't want to go to my nearest branch. Thanks for your help though, fingers crossed it arrives in 2nd post.
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Don Don
(@Donxdons) reported
@AskNationwide I’ve logged a complaint, didn’t receive a text though. The service and procedures are awful, totally incompetent. On one call I was transferred and a child answered! Obviously working from home but should family members have access to work equipmen?
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xx
(@Manxy) reported
@AskNationwide Chat service pushed me to phone.... why? when they know its already busy and calls aren't being answered?
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DT
(@Tuffers56) reported
@AskNationwide No one at Nationwide can do anything it seems. Apparently not even customer service staff are allowed to contact the post valuation query team.
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Freddie Bujko
(@FreddieBujko) reported
@AskNationwide Is your mobile app down? Every time I open it stays on the loading screen saying "talking to nationwide". My internet connection is absolutely fine and have also tried mobile data and no success
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Geoffrey Badlan
(@BadlanGeoffrey) reported
@AskNationwide Terrible service avoid at all costs
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Mitch
(@garthserg) reported
@AskNationwide Yes able to log in again just seems to be an issue in the last couple of weeks when you move back and forth in the app that wasn't there before.
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DT
(@Tuffers56) reported
@AskNationwide You pulled my daughter’s mortgage due to drainage issue valuation surveyor says needs investigation. The problem is understood & money set aside in contract to deal with it. Land value alone x2 your loan - so secure. Yet you choose to ruin many people’s moves. 😡
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🚑🌈Josh 🇪🇺👨⚕️
(@1Joshwa) reported
from
Patchway, England
@AskNationwide hi team, the app won’t let me amend a direct debit and comes up with an error message. Are there any known issues? #nationwide
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Mr Burgundy
(@mrburgundy1976) reported
@AskNationwide Spoken to at least half a dozen people at nationwide over the last month and nobody has been able to sort anything. My mortgage person, as apologetic as she's been when I can actually get hold of her hasn't really been any help either.
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Don Don
(@Donxdons) reported
@AskNationwide Really Nationwide? Called this morning to be placed on hold for 15 minutes, then another staff member taking a rude tone when you yourselves have made a series of errors. Looks like I will miss completion date due to your processes. You sat on documents since 9/11
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Preston Kemp 🇪🇺
(@prestonkemp) reported
@AskNationwide please can you confirm how to add someone to my sole FlexPlus account? Your website says we have to go to a branch as it can't be done by phone, but online chatbot says to call an 0345 number to do it. One of them is telling porkies!
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Martin S
(@Seniormp) reported
@AskNationwide I will contact you when I get home and give you full details of the total.lack of service offered by the aa