1. Home
  2. ❯
  3. Companies
  4. ❯
  5. Nationwide
Nationwide

Nationwide status: access issues and outage reports

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  • 27% Login (27%)
  • 25% Website (25%)
  • 25% Mobile App (25%)
  • 15% Transactions (15%)
  • 6% Transfer (6%)
  • 1% Withdrawals (1%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Wandsworth, London, Birmingham, Dartford, Ipswich, Leicester, Southend-on-Sea, Leeds, Brighton, Woodford Green, Birkenhead, Woking, Ambleside, Twickenham, and Livingston.

CityProblem TypeReport Time
Wandsworth Login 18 hours ago
London Login 1 day ago
Birmingham Transactions 1 day ago
Dartford Transactions 1 day ago
Ipswich Transactions 1 day ago
London Website 1 day ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • twmorgan11
    Tom Morgan (@twmorgan11) reported

    Some absolute golden UX fails from @AskNationwide trying to report a lost card. 1) 'Please have your credit card to hand to report your lost card'. 2) 'Please insert your card into your card reader to report your lost card. Don't have a card reader? No problem.'

  • LW89pics
    @LW89Pics (@LW89pics) reported

    Well done @AskNationwide for having a terrible online banking system that's stopping me from sorting out my finances. Whoever designs these things are sadistic.

  • TheOldDear
    Vivian Brickell (@TheOldDear) reported

    Day two of no pension in @AskNationwide account. ‘Chat’ useless - twice. Phone calls ‘nobody to take your call’ - they don’t accept emails They aren’t having problems as ‘Emm’ apparently investigated. DWP confirm money sent. So @AskNationwide .. what can I do next??

  • _xnxnxs_
    🦋 (@_xnxnxs_) reported

    what a disgraceful experience i had in your kingston branch! @AskNationwide Simply requested help as i was struggling to open a bank account online. The lady i had had a bad attitude! After another question, she pretended not to hear me, randomly clicking with her mouse 1/2

  • Ankit20035
    mind your own business (@Ankit20035) reported

    @AskNationwide is the banking app down again are you actually going to fix it?

  • garabaldired
    Shaun Toole (@garabaldired) reported

    @AskNationwide is your banking app down? Tried to make a payment via bank transfer and fsiled twice now. #nationwidedown

  • twmorgan11
    Tom Morgan (@twmorgan11) reported

    @AskNationwide No problem I'm sorted speaking to your agent now – but you should have a look at that in your app UX, as it's completely bonkers to ask a user to insert the lost card to replace their lost card

  • rachismall
    Rachel small (@rachismall) reported

    1/2 WARNING to customers, immensely disappointed with @AskNationwide, been a loyal customer with my mortgage, never missed a payment, kept my house in great condition that it sells in 5 days! Having to move as my dad is palliative and I want to care for him, like I did my mum.

  • KleoSingsUK
    Kleo Sings UK (@KleoSingsUK) reported

    @AskNationwide I have also sent an email to you CEO as I’m unable to find a customer support email

  • dianakimpton
    Diana Kimpton (@dianakimpton) reported

    @AskNationwide I’ve already spent an hour on chat trying to log a complaint. Tortuously slow and very frustrating.

  • krupalb
    krupal (@krupalb) reported

    Very concerned by @AskNationwide handling of my account. Very disappointed with Nationwide. A payment was blocked, no clear reason was given, and my online access was restricted. Because my phone is also locked due to a work-profile issue, I’m left unable to access my banking...

  • BCJONeill
    Barry O'Neill (@BCJONeill) reported

    @AskNationwide Your new look appears to be flawed. No way to specify a specific date range for transactions and then print ALL of them in a single document, which means no saving them as a PDF either. Please fix this before you do away with the old format. Unhappy customer.

  • TeddyYoug64898
    Teddy. C Youg (@TeddyYoug64898) reported

    @AskNationwide. I still can’t believe how I was treated as a disabled man , by your bereavement team . Absolutely disgusting service.

  • ricksandhu_
    😎 (@ricksandhu_) reported

    @AskNationwide how long till I am able to unfreeze my card? Currently needing to use my card and it’s saying that I I’m unable to due to a technical issue. This is causing me a lot of issues

  • SowtonMark
    Mark Sowton (@SowtonMark) reported

    @AskNationwide A week ago my card was stopped in branch due to me spotting fraudulent activities. Still awaiting my new card, and email or a text. Very poor service, but I am use to this from Nationwide.

  • beelinbaxter
    Beelin (@beelinbaxter) reported

    @AskNationwide Hi Emm, the managing cards/contactless feature isn't working on the app. Is there another way to do it?

  • ianhf
    ianhf (@ianhf) reported

    Hmmm both @nsandihelp and @AskNationwide reminding me that phone customer contact services can be utterly dire - closing one and visiting high street for other.... #Inexcusable #TwentyFirstCentury

  • louise_crossing
    louise 🍃 (@louise_crossing) reported

    @AskNationwide not happy with your service. Was told my switch was successful and account will be credited as was all criteria done and ive had someone say opposite and go back and say no longer valid. You advertised it till the 4th march so any application before should be fine

  • wacgirl
    Tamara G (@wacgirl) reported

    @AskNationwide Thank you I will. I just find it really odd that in the 21st century we still have to go into a branch (which is closed today btw) usually at times we're working so inconvenient, and present the same ID we would present online? Either be fully online or don't say you are.

  • rachismall
    Rachel small (@rachismall) reported

    @AskNationwide We already have and you don’t care, your not interested - awful

  • froom_alex
    Alex Froom (@froom_alex) reported

    @AskNationwide your customer services are a joke. I cannot get to speak to an actual human being and your app doesn't help either. Is talking to an actual human something you do or not? 2 unauthorised payments have gone out of my account and you are IMPOSSIBLE to get hold of

  • PopeJohno1
    John Williams (@PopeJohno1) reported

    @AskNationwide Mycard a valid card payment to Dominoes was declined why Yes I have the money in my account Now fix it Now & 2 pizzas meaty

  • Cakecrumbs49
    Cakecrumbs (@Cakecrumbs49) reported

    @AskNationwide Any news on when the St. Neots branch will be opening again? I have walked into town twice, last week (I think) and today, it was shut both times for maintenance. Your branches website says it is open!

  • MindCrypto_
    Mind Crypto 🍥 (@MindCrypto_) reported

    @BeardyInvestor @AskNationwide This is ultimately an FCA overreach (Nationwide was fined £44M in Dec,25) which in-turn means; it's about protecting the bank's money from having to refund yours later. Over regulation and lack of autonomy for the customer. Annoying!

  • JulieMelvinator
    Julie (@JulieMelvinator) reported

    @AskNationwide I’m going to raise a complaint. How can you decide to block a payment to HMRC ? the automotive service at HMRC did not recognise my version of my postcode so I tried again and nationwide blocked my card!! I’ve had to spend another 45mins on the phone to HMRC !!

  • revoraman
    Ric M. (@revoraman) reported

    @AskNationwide At last, a positive response from Nationwide after the abdication of Customer Care by the could-not-care-a-fig woman I spoke to on Saturday from inside the Branch. Thanks, Nathan.

  • krupalb
    krupal (@krupalb) reported

    Very concerned by @AskNationwide handling of my account. Very disappointed with Nationwide. A payment was blocked, no clear reason was given, and my online access was restricted. Because my phone is also locked due to a work-profile issue, I’m left unable to access my banking...

  • photo_cj
    CJ © 📷 (@photo_cj) reported

    @AskNationwide Gave up after 40mins Decided to look at opening a @NatWest_Help account instead of adding to the ones I have with you, which will probably close as I don't have any digital access (very old, long standing accounts).

  • katherine_stead
    Katherine Stead ❤️🌈 💙 (@katherine_stead) reported

    @AskNationwide Yes, it says “we seem to be experiencing some technical problems”. I’ve tried a number of times to make a payment online and keep getting this. K

  • GGCiaobella
    GGciaobella (@GGCiaobella) reported

    @AskNationwide do you have problems with your on line banking today …?????