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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (39%)
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Website (24%)
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Login (16%)
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Transactions (14%)
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Transfer (4%)
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Withdrawals (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Stockton-on-Tees, Whitehaven, Dumfries, Glasgow, Redhill, East Kilbride, Ramsgate, Waltham Forest, City of Westminster, Edinburgh, Westbury, London, Hackney, Wigston Magna and Norwich.
| City | Problem Type | Report Time |
|---|---|---|
 Stockton-on-Tees |
Transactions | |
| Whitehaven |
Mobile App | |
| Dumfries |
Transactions | |
| Glasgow |
Mobile App | |
| Redhill |
Website | |
| East Kilbride |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Flum3
(@lum3rz) reported
@AskNationwide hello I’ve transferred some money and says it’s left my account but it’s not in the other can you help
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Trev Hagger
(@haggi76) reported
@AskNationwide forgot how to use my card reader please help anyone!
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Stewart Clay
(@stewclay) reported
@AskNationwide Hi, I’ve been trying unsuccessfully for many days to open a new 1Y Triple Access Online Saver (the previous one matured). I get an error message in the mobile app and also on the website. I’ve even tried 2 different browsers. Any account opening issues you know of?
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Alison Mannas
(@AlisonMannas) reported
@AskNationwide We've both spent a lot of time on the phone today and apparently someone will come back to us. Its a shame the mortgage advisor didn't pick up on the problem and rectify it. If we don't hear back after the bank holiday we will raise a formal complaint.
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Stephen Armstrong
(@thecomedyhobbit) reported
@AskNationwide No I Don’t, why should they help@me out due to your Organisation not being able to provide clear, correct info? I accept my responsibility to manage money but this month has been long and difficult for everyone, I’ll DM my postcode, I work in Complaints so…
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Earl of Bedlam
(@NewsfromBedlam) reported
…to get Pa happily settled in new house. He has Alzheimer’s, we cannot confuse&distress him by arriving at a building site. Please we beg you @AskNationwide to respond ASAP, Tuesday? Yesterdy another week came&went, no decision while we pay wages n accom for men to stand idle.
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YAGWG
(@YAGWG) reported
@AskNationwide Possible reason for that is the entire HIP/EPC/DEA thing was completely ballsed up from day 1 and it's taking a long time to fix it with all the different versions of SEDBUK
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Julie Evans
(@Jevans8688) reported
@AskNationwide how do I contact you about my car breaking down. The telephone line just tells me you’re closed and cuts me off
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Paul Temple
(@OvenReadyMyArse) reported
@MrMatthewTodd @XRLondon If we want to have an impact, move your bank and mortgages to a business that doesn't support fossil fuels. @AskNationwide for example have confirmed they do not directly support fossil fuel companies. You can move your current and savings accounts in minutes. It's a start.
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Rahil
(@EarlyTalentMan) reported
@AskNationwide why does it take so long to get through to your customer lost/stolen card line?? Shocking customer service. Currently unable to access banking app at the moment either. Please DM.
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Alistair Cunningham
(@Cunningham_UK) reported
@CashQuestions @AskNationwide There definitely seems to be a "new build premium" and that's no comment on how awful I think most are!
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🎹 Angel C
(@angel_clanger) reported
@AskNationwide I don't think I've actually used in it a cash machine since I got it, but my PIN hasn't changed with the issue of the new card in 2019
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Adam
(@aw865153) reported
@AskNationwide Yet you're happy to receive my salary. You're happy to give me a £25,000 unsecured loan along with a 200k mortgage. But you cannot verify some ID because to quote "you don't know me personally" Utter nonsense really guys. Just another disgruntled customer, add me to the list.
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Simplexity ☍ Truth is not complex but simple.
(@simpl3xitys) reported
@telebusiness @MoneyTelegraph @AskNationwide A friend looking to buy a house in the UK was told by the agent regarding the property's solar installation that "I hate this solar stuff as it only causes problems when selling". Time to educate agents as solar hot water is not a problem but one of the solutions.
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Rob Owen
(@RobertEOwen) reported
@AskNationwide Hello, so I started my switch yesterday opening a new account and I have been assigned a new customer number rather than it recognising I am an existing member. Can they be merged or will it happen automatically? I used the exact same details.
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Trev Hagger
(@haggi76) reported
@AskNationwide Good morning, I’m trying to set up a new payment but when it comes to the final part, put in the 2 sets of 4 numbers I can’t work out how to separate them? I’m having memory problems anyway but I just can’t work out which button I need to press
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Dave
(@Dave00144136) reported
@AskNationwide Hi I keep getting automated phone calls from 08453312530 Can you tell me if genuine please I don't like pressing numbers to automated calls incase of a scam . Ringing persistently . Looked on Nationwide website but dosnt help . Regards Dave Jones
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Stevie D
(@Steve06118975) reported
@AskNationwide im having problems making a payment using the card reader .Error keeps coming up 😐
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Stewart Clay
(@stewclay) reported
@AskNationwide I logged in, then the process opened a new window when I started it. It gets as far as nationality before it comes up with an error saying the process can’t be completed. I sent a secure message when logged on, but got an automated reply only.
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Stewart Clay
(@stewclay) reported
@AskNationwide Hi Libby, I’ve tried on an iPhone and iPad, and then on a MacBook. All use Safari, so I then switched to Google Chrome on my MacBook in case it was Safari that was the issue.
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MAK
(@Makka_6) reported
@AskNationwide Can you sign in to two different accounts on the same phone. Different people thank you
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Alison Mannas
(@AlisonMannas) reported
@AskNationwide unhappy customer. The service we've had with our recent change of mortgage product and term has been challenging, resulting in us having to pay a higher amount because the new rate and term can't coincide. I don't believe somebody can't manually sort it!
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Margaret Malone
(@margesmurf) reported
@AskNationwide I understand this bit I work full time and unable to get to a branch without taking a day off owing to the short opening hours and my working pattern. As this was not my mistake, is there nothing else can be done?
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Stephen Armstrong
(@thecomedyhobbit) reported
@AskNationwide I have 2p in my account…Happy Bank Holiday to you, ‘A Working day?’ My local branch is open, you’re chatting, how convenient that the payments are working…Useless
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Stephen Armstrong
(@thecomedyhobbit) reported
@AskNationwide No as she has other payments and now I am unable to travel, buy food or do anything over the Bank Holiday…Thanks for both letting me down and providing conflicting info to both confuse and frustrate…
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Adam
(@aw865153) reported
@AskNationwide why are your branch staff not able to verify my passport for mortgage ID purposes for an existing customer? However no issues @CooperativeBank, they did it straight away no issues. Much better service with the ethical bank.
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Dr J. Firnhaber-Baker
(@mediaevalrevolt) reported
Why does the customer service of UK banks suck so very, very, very much? (Looking at you @TescoBankNews & @TSB & @AskNationwide )
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Stevie D
(@Steve06118975) reported
@AskNationwide error ,instead of a passcode, hate this reader
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Jane Sutton 💙
(@janiesut) reported
I no longer have an account with you @AskNationwide How can I return my card reader? I've checked the website and cannot find any info. Other providers give a return/recycling address.
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Dyfrgi Barfog
(@DyfrgiBarfog) reported
@AskNationwide Disgruntled would-be customer here. Tried to open a current account online. Closed within a minute with no explanation except to say that I’d given incorrect information on my application. Tried again and got a switch started, but that failed too. What’s going on??