Nationwide status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (44%)
• Mobile App (22%)
• Website (21%)
• Transactions (13%)
• Transfer (1%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Darlington, Southampton, Birmingham, Bilston, Hartlepool, London, Wolverhampton, Uttoxeter, Glasgow, Castleford, Portsmouth, Newport, Shefford, Richmond, and City of London.

City	Problem Type	Report Time
Darlington	Login	5 hours ago
Southampton	Website	1 day ago
Birmingham	Login	3 days ago
Bilston	Login	3 days ago
Hartlepool	Login	3 days ago
London	Website	8 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ryan Gerrard (@RyanLGerrard) reported 2 minutes ago

  @AskNationwide Why do you think it’s acceptable for your advisors to lie about correspondence they have in fact received from me? This has resulted in a non-thorough investigation by a very dismissive complaints handler, who has now closed the case. Shocking customer service.

• 
  smiggs741 (@smiggyfox) reported 5 minutes ago

  Have you got issues with why standings orders are not showing in app @AskNationwide

• 
  kathleen reid (@independencekat) reported 6 minutes ago

  @AskNationwide as much as I love daily puzzles, not so much with my banking app. App said I had to re install which I have done twice and again not able to move money or access chat or other services.

• 
  David (@Earlofh) reported 8 minutes ago

  @AskNationwide This has changed because previously as soon as I bought something using my credit card I could immediately whilst on the app & so I didn’t forget, transfer the money from my current account to my credit card account, I can’t see the problem in not being able to do that now.

• 
  Eze Hive (@EzeHive) reported 11 minutes ago

  @AskNationwide closing an account for no reason, not responding to messages and now refusing to tell me where my money is is a big problem and fraud. Just because I ordered a new card. Urgently get back to me, I shouldn’t have to wait hours on a phone when you’ve taken my money

• 
  Kaleem Aftab (@aftabamon) reported 15 minutes ago

  @AskNationwide none of the numbers to call from abroad work? It's impossible to reach you!

• 
  Matt Sneyd (@matt_s29) reported 15 minutes ago

  @JoshPearson88 @AskNationwide Been with them over 17 years and got jack **** and got saving accounts with them

• 
  Joshua Pearson (@JoshPearson88) reported 18 minutes ago

  @geordiegirlx @AskNationwide I think there was qualifying criteria. Have a look on their website so next time you get it!

• 
  James Mesney (@j_mesney) reported 21 minutes ago

  @AskNationwide what the heck is going on? Your phone customer support drops calls claiming a “technical issue”. The banking app’s chat is in a death loop and isn’t working. The banking app isn’t showing details like standing orders. ETA for fixes? There’s no way to contact you.

• 
  the pompey pope (@thePompeyPope) reported 26 minutes ago

  @AskNationwide What's the point? It won't change anything. It would have been quicker to drive to my local branch where I could speak to someone face to face. Nationwide customer service was good years ago. Do I want to open an account with a bank that is so difficult to contact? You guess.....

• 
  Mary (@maryphillips22) reported 28 minutes ago

  @AskNationwide It is still happening, I can’t log in

• 
  John Rogers (@TerminallyChimp) reported 29 minutes ago

  @AskNationwide Why is your online banking so awful? I’ve been trying to amend a direct debit for days and it fails every time. I try to delete it and it fails. The absolute basics of managing my money are impossible. Sort it out please.

• 
  Gooner Kev (@KevKumbaya) reported 31 minutes ago

  @AskNationwide hey guys. Great idea to start asking me to use a card reader to send money 👍 is it not enough that I’ve used a login, pin, password, faceID?!?? No I need a ******* card reader to send my nan £25. Is it 2001 again?! What a ******* joke

• 
  Tina Raistrick (@tinamay1977) reported 33 minutes ago

  @AskNationwide Its says technical issues nationwide end

• 
  Mighty Claret (@Mickbfc76) reported 33 minutes ago

  @AskNationwide As a customer for over 15 years I'm gutted (again) that I'm not part of the fair sharer. Every time is a sad moment. Don't know what I'm doing wrong to miss such privileges even though I've been on your website to check

• 
  Sarah B (@SarahB21171243) reported 37 minutes ago

  Six cash machines today,none are working only one that was said my @AskNationwide cash builder card could not be accepted,absolute joke

• 
  Rachael Santangelo (@Beleza_Rach) reported 39 minutes ago from Haddington, Scotland

  Not sure if it's @TheAA_UK or @AskNationwide who are not great but after 18 years breaking down on the motorway and being told someone will be here in 4 hrs when your 15 mins from Edinburgh is blowing my mind!!!!

• 
  Neve (@nevesunhappy) reported 39 minutes ago

  @AskNationwide app down? I cannot pay for anything from my phone, the app says my account does not exist ..

• 
  Rep74NL (@JohnnyRep74) reported 39 minutes ago

  @AskNationwide I recently transferred over to Nationwide . Have had nothing but problems with paying ours since . Have called hekpdesk numerous times to be fobbed off with excuse after excuse usually after waiting 30 minutes in a queue . Wish I had not bothered transferring

• 
  william (@willyamhobbs) reported 39 minutes ago

  @Mollylou1988 @AskNationwide I am also having problems but Nationwide are claiming that everything is fine?

• 
  Chris Hicks (@hicks_chris) reported 40 minutes ago

  @AskNationwide how do you access your exclusive online bond after it’s been opened if you bank with Virgin and not nationwide?

• 
  World Carrot Museum 🥕 (@carrotmuseum) reported 41 minutes ago

  @AskNationwide Now that Virgin Money is full part of Nationwide why can't I access your ISA rates as a Virgin customer? e.g 1 year fix 4.5% Virgin is 4.22%

• 
  SECURE UK (mark coyle) (@SECUREUK2025) reported 47 minutes ago

  @marcusmark2019 very bad customer service then... disgusting behaviour from @AskNationwide

• 
  ESC Matt UK 🇬🇧 (@ESCMattUK) reported 48 minutes ago

  @AskNationwide I’ve been trying to move my money from my current account to my savings account for several days but the app keeps refusing to allow me to do it. Please help

• 
  Gary (@garytweeter) reported 52 minutes ago

  @AskNationwide @terryzimbo Customer for 23 years with mortgage and 2 X savings accounts, won't get a thing. Fairer share my arse.

• 
  Small School RETIRED Teacher🙋🏻‍♂️ (@SmallSchool_KS2) reported 53 minutes ago

  @benjaminlfc @AskNationwide @ragrace1967 So your problem is..,?

• 
  Donnachadh McCarthy (@DonnachadhMc) reported 57 minutes ago

  Bugger. Here we go again. Why are even @AskNationwide screwing their existing home insurance customers? Just got told I have a FORTY % increase in my premium for next year!! The @CooperativeBank did the same to me when I was a long time customer.

• 
  Political Jack (@PoliticalJ4ck) reported 57 minutes ago

  @AskNationwide 2 things. I have push notifications on and they work. No issues there. But how do I get this for payments in and out? I.e. I paid someone £10 etc.

• 
  Matabele Warrior (@bsisa16) reported 59 minutes ago

  @educationgovuk I hear I being charged 2.50 being late. At a very top Pri - School. It is not going to happen @Uber_Support. We Charge back @AskNationwide...you will pay my money back. There are cameras...I challenge the British Company working with Chinese Company in Shenzhen...pull out the CCTV.

• 
  Dáireo (@Alpha2007D) reported 60 minutes ago

  Defo time to move accounts from @firstdirect to @AskNationwide. Went to my local post office—issue with their machine. Then local HSBC doesn’t accept cash & pointed to a branch in Reading! 🙄 Nationwide actually invested in a branch here. Tell me why I should stay, FD? 🛑👇