Nationwide status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (43%)
• Mobile App (23%)
• Website (20%)
• Transactions (13%)
• Transfer (1%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Farnborough, Ballyclare, Leeds, Hackney, Darlington, Southampton, Birmingham, Bilston, Hartlepool, London, Wolverhampton, Uttoxeter, Glasgow, Castleford, and Portsmouth.

City	Problem Type	Report Time
Farnborough	Login	2 days ago
Ballyclare	Mobile App	2 days ago
Leeds	Mobile App	2 days ago
Hackney	Transactions	2 days ago
Darlington	Login	2 days ago
Southampton	Website	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Matty M (@wanna_be_dj) reported 5 minutes ago

  @AskNationwide just received a letter from you stating you’re removing my overdraft and you’re giving me 30 days to pay it off??? Shocking service from the ‘peoples’ bank. Never been over my over draft. Don’t live in my overdraft have 3k a month go in and you’re doing this. How can you even be allowed to do it. Time to move banks.

• 
  John Laughlin (@easylec) reported 9 minutes ago

  @AskNationwide Great new offer for fixed rate bond for existing customers. Is this offer available in an isa? This would help your loyal customers save paying tax on hard earned cash savings.

• 
  Matabele Warrior (@bsisa16) reported 9 minutes ago

  @educationgovuk I hear I being charged 2.50 being late. At a very top Pri - School. It is not going to happen @Uber_Support. We Charge back @AskNationwide...you will pay my money back. There are cameras...I challenge the British Company working with Chinese Company in Shenzhen...pull out the CCTV.

• 
  pecunious (@Pecunious365) reported 11 minutes ago

  @AskNationwide why oh why oh why can we still not pay in cheques on the Nationwide Banking App. It’s literally a basic feature of banking. @MartinSLewis you really need to help the consumer with this one - it effects 24 million people!

• 
  Leej Low (@low8991) reported 14 minutes ago

  @AskNationwide hi I’m trying to register with nationwide to view my mortgage but you don’t recognize my mortgage number? Can u help?

• 
  Tracy (@Tracy52468806) reported 15 minutes ago

  @AskNationwide I know! That’s what usually happens! Today it was insisting I use a card reader or I should order one! I didn’t have it with me!! Yet another system glitch?

• 
  Joshua Pearson (@JoshPearson88) reported 21 minutes ago

  @geordiegirlx @AskNationwide I think there was qualifying criteria. Have a look on their website so next time you get it!

• 
  Firetrapdiva (@ItsOnlyStubbsy) reported 21 minutes ago

  @AskNationwide That'd be great if you didn't delete people's accounts from the app & tell them to go in branch if they want money, but they're housebound & calling up gets you passed from department to department with no actual solution. We'll be moving banks as soon as this issue is resolved

• 
  Jasmin Keppie (@JasminKeppie) reported 22 minutes ago

  Been loyal customer to @AskNationwide for 16 years but having two current accounts with them every year and because I can’t afford to save not getting the £100 bonus totally has put me off banking with them now.

• 
  Tina Raistrick (@tinamay1977) reported 24 minutes ago

  @AskNationwide They cant be ,down detector are reporting issues. Ive done the above.

• 
  lewis (@LewisBuddle_15) reported 25 minutes ago

  @AskNationwide I’ve found a customers card and house keys but your automated helpline can’t help me, can you DM me?

• 
  Karen Fage (@kazzafage) reported 26 minutes ago

  @AskNationwide so just about to apply for a 0% cc from @Virgin only to find I can’t do that as you now own them! Another kick in the teeth for @AskNationwide customers & you’re supposed to be customer friendly! 😡

• 
  The Official Salty 🥃 (@TheTipsyDram) reported 26 minutes ago

  @AskNationwide Tried all those and still same screen - was working perfectly yesterday

• 
  Martin Hepworth (@maxsec) reported 29 minutes ago

  @barneyc @AskNationwide Because egress etc all suck , hard to use , slow down aunt mable's ability to get at stuff UX mainly

• 
  Political Jack (@PoliticalJ4ck) reported 33 minutes ago

  @AskNationwide 2 things. I have push notifications on and they work. No issues there. But how do I get this for payments in and out? I.e. I paid someone £10 etc.

• 
  Mark (@MARKAFN) reported 33 minutes ago

  @AskNationwide when a Fix rate bond has matured and if it is left to turn into an instant access maturity bond account can I then just add money to it and treat it like a normal savings account?

• 
  𝐮𝐧𝕩𝐪. (@uniiqverse) reported 34 minutes ago

  @santanderuk Issue is why are you not giving away money like your mate @AskNationwide

• 
  JTB (@fimbisj) reported 34 minutes ago

  @AskNationwide why is your telephone number for customers 03457302011 such rubbish? What’s wrong with just answering the phone? Why does AI have to be involved? when using callback it rings twice and hangs up. Your branch staff are brilliant your telephone service is terrible

• 
  smiggs741 (@smiggyfox) reported 37 minutes ago

  Have you got issues with why standings orders are not showing in app @AskNationwide

• 
  Premier League tour (@IAmtheRedeemer) reported 40 minutes ago

  The new update for the @AskNationwide app is so useful. Being able to view your PIN and card details inside the app is a massive help.

• 
  Matt Sneyd (@matt_s29) reported 44 minutes ago

  @JoshPearson88 @AskNationwide Been with them over 17 years and got jack **** and got saving accounts with them

• 
  REALLY SCARY GUY📎 (@fucking_scary) reported 44 minutes ago

  @AskNationwide Can’t log into my mobile account since I got a new phone, called one of your guys like a month ago & he said I’d get a new passnumber in the post which never arrived. Now when I try to call, the ai doesn’t understand the problem & eventually puts me on hold just to be hung up on

• 
  Dáireo (@Alpha2007D) reported 45 minutes ago

  Defo time to move accounts from @firstdirect to @AskNationwide. Went to my local post office—issue with their machine. Then local HSBC doesn’t accept cash & pointed to a branch in Reading! 🙄 Nationwide actually invested in a branch here. Tell me why I should stay, FD? 🛑👇

• 
  SkhTrains (P) (@SkhTrains) reported 48 minutes ago

  @MichaelFra89678 @AskNationwide Used to be able to get it with just a current account, now it's either a mortgage or savings. @AskNationwide have let themselves down over this. Basically saying you're only worthy of a thank you if you're well off. Rest of us mean nothing to them.

• 
  Lauren ☕🎶 (@DiamondDaysXO) reported 50 minutes ago

  @AskNationwide Hoping you can help me with this if APCOA refuse? It was on a debit card though.

• 
  Mary (@maryphillips22) reported 51 minutes ago

  @AskNationwide It is still happening, I can’t log in

• 
  David (@Earlofh) reported 54 minutes ago

  @AskNationwide This has changed because previously as soon as I bought something using my credit card I could immediately whilst on the app & so I didn’t forget, transfer the money from my current account to my credit card account, I can’t see the problem in not being able to do that now.

• 
  Duncan Gillespie (@DuncsGillespie) reported 56 minutes ago

  A big SO to the customer service @AskNationwide Orpington in setting up my Member Exclusive Bond.Other banks will just tell you to go home and do it online.But in branch it’s quick and more importantly safer, as it gives customers peace of mind from making mistakes #nationwide 🙌🏻

• 
  Glen Smith (@Glenthecarp) reported 57 minutes ago

  Trying to open a Flex Current account online, but getting an error message that says the problem is your end. Are you aware of this? @AskNationwide

• 
  Tina Raistrick (@tinamay1977) reported 58 minutes ago

  @AskNationwide Its says technical issues nationwide end