1. Home
  2. Companies
  3. Nationwide
Nationwide

Nationwide down? Current status and problems

No problems detected

If you are having issues, please submit a report below.

Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  • 30% Login (30%)
  • 28% Mobile App (28%)
  • 23% Website (23%)
  • 11% Transactions (11%)
  • 6% Transfer (6%)
  • 2% Withdrawals (2%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Milton Keynes, London, Liverpool, City of London, Glasgow, Eastbourne, Letchworth Garden City, Kettering, Edinburgh, Horsham, Maidenhead, Croydon, Chester, Newham, and Nottingham.

CityProblem TypeReport Time
Milton Keynes Login 12 hours ago
London Website 15 hours ago
Liverpool Login 15 hours ago
City of London Website 20 hours ago
Glasgow Transfer 20 hours ago
Eastbourne Mobile App 1 day ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • hellosealy
    GiGi (@hellosealy) reported

    @AskNationwide hi I’m having serious problems with my online banking. I’m unable to log in via app, says my details are incorrect. Try and log in via website and it says my record is unable to be found??

  • lfc_arrow
    Will (@lfc_arrow) reported

    @independencekat @AskNationwide Santander are having issues today not Nationwide. Noone can seem to transfer money to or from Santander accounts today

  • MinesABanana
    Graeme Smith (@MinesABanana) reported

    @AskNationwide Hi. Can I make a suggestion please? A 2nd query I had was answered far faster using your text chat service which I didn't initially know was there. I think you need to make this good option more prominent than it is just now. Maybe a pop up on the main account page?

  • croninmolls
    molls (@croninmolls) reported

    @AskNationwide money being bounced back into my account as a correction of transfer this morning when I try to pay to a joint account with Santander, it’s not their problem as I can transfer money into the same account from Santander itself. Look into it pls.

  • stran01
    Anna Strachan (@stran01) reported

    @bethan270 @AskNationwide I have the same issue. Made a transfer into my nationwide and it’s not there

  • Arctic76
    Scott Phillipson (@Arctic76) reported

    @AskNationwide my mother if disabled and needs help in transferring money around. We pay stuff in for her and occasional card withdrawal but given she may need to move larger amounts for ongoing care costs how does she set me up to do this on her behalf?

  • nash11399
    JayNash11399 (@nash11399) reported

    @AskNationwide any ideas why my verification isn’t working on my app?

  • billellerington
    Keith Gulliver (@billellerington) reported

    @AskNationwide Every time it's the same reply. I don't understand what the problem is.

  • Brittany144444
    Brittany (@Brittany144444) reported

    @AskNationwide I’m still waiting for a reply back from customer support regarding a refund on the fees. It’s been more than 5 business days …

  • downey_suzannah
    suzannah downey (@downey_suzannah) reported

    @AskNationwide It never takes 2hrs! Unless you have something broken on your end! Then it becomes a problem for every customer that banks with you

  • downey_suzannah
    suzannah downey (@downey_suzannah) reported

    @AskNationwide I’ve had to get my mam to transfer from her nationwide account and that worked straight away! Doesn’t help when I have bills to pay and things to do at half term to keep transferring to and from my parents just to get money into my account! Bad service need to bank elsewhere

  • partofthepublic
    POTP (@partofthepublic) reported

    @AskNationwide Just got off the phone with your complaints department… they were no help, had no useful information and apparently the information I wanted was impossible to get because no one at nationwide knows anything about the process I was querying

  • david_8542
    david (@david_8542) reported

    @downey_suzannah @AskNationwide I’m having the same issue & I’m now completely stuck, again. The “up to 2 hours” response is quite frustrating when obviously there’s an issue. It’d be good to increase transparency to tell us why processing payments is not immediately as this seems to happening more frequently

  • cherryyterryy
    ru (@cherryyterryy) reported

    @AskNationwide i just ordered something online via paypal. the transaction has only been confirmed as happening once by paypal and the business which i purchased from. however, on my banking app it says the purchase has happened twice. please help

  • neilmunday
    Neil Munday (@neilmunday) reported

    @AskNationwide @croninmolls Hi. I have the same problem trying to pay Santander accounts from my Nationwide account

  • samierebecca
    Samie Rebecca (@samierebecca) reported

    @AskNationwide Hi I recently opened a flex plus account and I already have a flexaccount with you I thought everything would stay the same and my account would just change to flex plus but now I have the flex plus as a separate account which isn’t what I wanted. Any help please?

  • glendafallow
    iamgb61 (@glendafallow) reported

    @AskNationwide Hi. Your ad isn't about feeling but it looks like it is. I also support a person's choice but we should all be aware of the influences around us . Working in health promotion these things really cause concern.

  • mathschelsea
    Chelsea Tucker (@mathschelsea) reported

    @AskNationwide I’ve just been told my mortgage application has been declined because on leasehold purchases the LTV needs to be 85%. But my deposit is 15%!! What’s going on? I waited 3 weeks to hear this and now interests rates have increased even further. Poor customer service.

  • KARLCHADW
    Karl Chadwick (@KARLCHADW) reported

    @AskNationwide Yes any payments through websites will not work. Your call team did everything they could to help but had no way of escalating the problem. I've just moved my bank account to you and this is not great first impressions other than your team were polite and as helpful as could be.

  • independencekat
    kathleen reid (@independencekat) reported

    @AskNationwide @TiyanaDyal Mine isn't working either

  • danii4101
    Danielle Willcock (@danii4101) reported

    @AskNationwide Hi are there problems currently receiving payments as I’ve sent one and it hasn’t gone through?

  • lfc_arrow
    Will (@lfc_arrow) reported

    @independencekat @AskNationwide I've seen on another thread here someone braved the hold times and they told him it "may" not be fixed until Monday. I would personally keep trying after 12. I used to work for HBOSand banks are usually onto these issues pretty quickly. Sorry it wasn't better news! 😑

  • Powellfamily96
    Claire Powell (@Powellfamily96) reported

    @AskNationwide @powell_j96 Glad you are aiming for ‘sufficient service’ for your customers. Shame you don’t consider customers who work full time and only have Saturdays off….

  • lfc_arrow
    Will (@lfc_arrow) reported

    @independencekat @AskNationwide Fair enough I wasn't aware you had issues with NW sorry. Santander seem to be down atm. I have a bills account that won't take my money

  • independencekat
    kathleen reid (@independencekat) reported

    @AskNationwide @danii4101 I'm telling you there is an issue again.

  • independencekat
    kathleen reid (@independencekat) reported

    @AskNationwide Transfer from my Santander to this one.. why I don't close this nightmare account down I do not know.

  • bethan270
    Bethan Houghton🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@bethan270) reported

    @AskNationwide is your online system down? Made a transfer from Santander to my Nationwide account and its not been received.

  • cm_uk
    Chris Martin (@cm_uk) reported

    @AskNationwide I’m going through mortgage application, switching from current provider. There have been errors with your system which has meant my case been ‘re-keyed’ and now my illustration has been lost. Apparently without this -my mortgage can’t be completed.Please contact me

  • BeckyFirth76
    Becky Firth (@BeckyFirth76) reported

    @AskNationwide I have tried to transfer from nationwide to my Santander account this morning. It has been returned as a correction twice and the 3rd time it is showing as gone but not arrived at Santander I know it can take up to 2hrs but it seems like there might be an issue.

  • croninmolls
    molls (@croninmolls) reported

    @AskNationwide Feels like you’re pushing blame on them when I’ve managed to pay over money to that account already. The payment has also been returned but not actually available in my balance. Seems like a you problem. It’s payday and bills day can you look into it??