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Nationwide

Nationwide status: access issues and outage reports

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Full Outage Map

Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  • 44% Login (44%)
  • 22% Mobile App (22%)
  • 21% Website (21%)
  • 13% Transactions (13%)
  • 1% Transfer (1%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Darlington, Southampton, Birmingham, Bilston, Hartlepool, London, Wolverhampton, Uttoxeter, Glasgow, Castleford, Portsmouth, Newport, Shefford, Richmond, and City of London.

CityProblem TypeReport Time
Darlington Login 5 hours ago
Southampton Website 1 day ago
Birmingham Login 3 days ago
Bilston Login 3 days ago
Hartlepool Login 3 days ago
London Website 8 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • RyanLGerrard
    Ryan Gerrard (@RyanLGerrard) reported

    @AskNationwide Why do you think it’s acceptable for your advisors to lie about correspondence they have in fact received from me? This has resulted in a non-thorough investigation by a very dismissive complaints handler, who has now closed the case. Shocking customer service.

  • smiggyfox
    smiggs741 (@smiggyfox) reported

    Have you got issues with why standings orders are not showing in app @AskNationwide

  • independencekat
    kathleen reid (@independencekat) reported

    @AskNationwide as much as I love daily puzzles, not so much with my banking app. App said I had to re install which I have done twice and again not able to move money or access chat or other services.

  • Earlofh
    David (@Earlofh) reported

    @AskNationwide This has changed because previously as soon as I bought something using my credit card I could immediately whilst on the app & so I didn’t forget, transfer the money from my current account to my credit card account, I can’t see the problem in not being able to do that now.

  • EzeHive
    Eze Hive (@EzeHive) reported

    @AskNationwide closing an account for no reason, not responding to messages and now refusing to tell me where my money is is a big problem and fraud. Just because I ordered a new card. Urgently get back to me, I shouldn’t have to wait hours on a phone when you’ve taken my money

  • aftabamon
    Kaleem Aftab (@aftabamon) reported

    @AskNationwide none of the numbers to call from abroad work? It's impossible to reach you!

  • matt_s29
    Matt Sneyd (@matt_s29) reported

    @JoshPearson88 @AskNationwide Been with them over 17 years and got jack **** and got saving accounts with them

  • JoshPearson88
    Joshua Pearson (@JoshPearson88) reported

    @geordiegirlx @AskNationwide I think there was qualifying criteria. Have a look on their website so next time you get it!

  • j_mesney
    James Mesney (@j_mesney) reported

    @AskNationwide what the heck is going on? Your phone customer support drops calls claiming a “technical issue”. The banking app’s chat is in a death loop and isn’t working. The banking app isn’t showing details like standing orders. ETA for fixes? There’s no way to contact you.

  • thePompeyPope
    the pompey pope (@thePompeyPope) reported

    @AskNationwide What's the point? It won't change anything. It would have been quicker to drive to my local branch where I could speak to someone face to face. Nationwide customer service was good years ago. Do I want to open an account with a bank that is so difficult to contact? You guess.....

  • maryphillips22
    Mary (@maryphillips22) reported

    @AskNationwide It is still happening, I can’t log in

  • TerminallyChimp
    John Rogers (@TerminallyChimp) reported

    @AskNationwide Why is your online banking so awful? I’ve been trying to amend a direct debit for days and it fails every time. I try to delete it and it fails. The absolute basics of managing my money are impossible. Sort it out please.

  • KevKumbaya
    Gooner Kev (@KevKumbaya) reported

    @AskNationwide hey guys. Great idea to start asking me to use a card reader to send money 👍 is it not enough that I’ve used a login, pin, password, faceID?!?? No I need a ******* card reader to send my nan £25. Is it 2001 again?! What a ******* joke

  • tinamay1977
    Tina Raistrick (@tinamay1977) reported

    @AskNationwide Its says technical issues nationwide end

  • Mickbfc76
    Mighty Claret (@Mickbfc76) reported

    @AskNationwide As a customer for over 15 years I'm gutted (again) that I'm not part of the fair sharer. Every time is a sad moment. Don't know what I'm doing wrong to miss such privileges even though I've been on your website to check

  • SarahB21171243
    Sarah B (@SarahB21171243) reported

    Six cash machines today,none are working only one that was said my @AskNationwide cash builder card could not be accepted,absolute joke

  • Beleza_Rach
    Rachael Santangelo (@Beleza_Rach) reported from Haddington, Scotland

    Not sure if it's @TheAA_UK or @AskNationwide who are not great but after 18 years breaking down on the motorway and being told someone will be here in 4 hrs when your 15 mins from Edinburgh is blowing my mind!!!!

  • nevesunhappy
    Neve (@nevesunhappy) reported

    @AskNationwide app down? I cannot pay for anything from my phone, the app says my account does not exist ..

  • JohnnyRep74
    Rep74NL (@JohnnyRep74) reported

    @AskNationwide I recently transferred over to Nationwide . Have had nothing but problems with paying ours since . Have called hekpdesk numerous times to be fobbed off with excuse after excuse usually after waiting 30 minutes in a queue . Wish I had not bothered transferring

  • willyamhobbs
    william (@willyamhobbs) reported

    @Mollylou1988 @AskNationwide I am also having problems but Nationwide are claiming that everything is fine?

  • hicks_chris
    Chris Hicks (@hicks_chris) reported

    @AskNationwide how do you access your exclusive online bond after it’s been opened if you bank with Virgin and not nationwide?

  • carrotmuseum
    World Carrot Museum 🥕 (@carrotmuseum) reported

    @AskNationwide Now that Virgin Money is full part of Nationwide why can't I access your ISA rates as a Virgin customer? e.g 1 year fix 4.5% Virgin is 4.22%

  • SECUREUK2025
    SECURE UK (mark coyle) (@SECUREUK2025) reported

    @marcusmark2019 very bad customer service then... disgusting behaviour from @AskNationwide

  • ESCMattUK
    ESC Matt UK 🇬🇧 (@ESCMattUK) reported

    @AskNationwide I’ve been trying to move my money from my current account to my savings account for several days but the app keeps refusing to allow me to do it. Please help

  • garytweeter
    Gary (@garytweeter) reported

    @AskNationwide @terryzimbo Customer for 23 years with mortgage and 2 X savings accounts, won't get a thing. Fairer share my arse.

  • SmallSchool_KS2
    Small School RETIRED Teacher🙋🏻‍♂️ (@SmallSchool_KS2) reported

    @benjaminlfc @AskNationwide @ragrace1967 So your problem is..,?

  • DonnachadhMc
    Donnachadh McCarthy (@DonnachadhMc) reported

    Bugger. Here we go again. Why are even @AskNationwide screwing their existing home insurance customers? Just got told I have a FORTY % increase in my premium for next year!! The @CooperativeBank did the same to me when I was a long time customer.

  • PoliticalJ4ck
    Political Jack (@PoliticalJ4ck) reported

    @AskNationwide 2 things. I have push notifications on and they work. No issues there. But how do I get this for payments in and out? I.e. I paid someone £10 etc.

  • bsisa16
    Matabele Warrior (@bsisa16) reported

    @educationgovuk I hear I being charged 2.50 being late. At a very top Pri - School. It is not going to happen @Uber_Support. We Charge back @AskNationwide...you will pay my money back. There are cameras...I challenge the British Company working with Chinese Company in Shenzhen...pull out the CCTV.

  • Alpha2007D
    Dáireo (@Alpha2007D) reported

    Defo time to move accounts from @firstdirect to @AskNationwide. Went to my local post office—issue with their machine. Then local HSBC doesn’t accept cash & pointed to a branch in Reading! 🙄 Nationwide actually invested in a branch here. Tell me why I should stay, FD? 🛑👇