Nationwide status: access issues and outage reports
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Full Outage Map
Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
- Login (42%)
- Website (21%)
- Mobile App (21%)
- Transactions (15%)
- Transfer (1%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Castleford, Portsmouth, London, Newport, Shefford, Richmond, City of London, Harringay, Bognor Regis, Sheffield, Leigh, Caerphilly, Gateshead, Birmingham, and Boston.
| City | Problem Type | Report Time |
|---|---|---|
 Castleford
|
Mobile App | 11 hours ago |
|
Portsmouth
|
Mobile App | 8 days ago |
|
London
|
Mobile App | 10 days ago |
|
Newport
|
Login | 10 days ago |
|
Shefford
|
Website | 10 days ago |
|
Richmond
|
Login | 10 days ago |
Full Outage Map
Community Discussion
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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World Carrot Museum 🥕 (@carrotmuseum) reported@AskNationwide Now that Virgin Money is full part of Nationwide why can't I access your ISA rates as a Virgin customer? e.g 1 year fix 4.5% Virgin is 4.22%
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Liz Reason (@lizreason) reported@AskNationwide I received an email about voting but it was empty. I would like it sent again successfully. I also want to know that I can vote for the customer representative
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Shaun Toole (@garabaldired) reported@AskNationwide are there issues with being able to make payments right now. I've tried twice and it says "There has been a problem"
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Matt Sneyd (@matt_s29) reported@JoshPearson88 @AskNationwide Been with them over 17 years and got jack **** and got saving accounts with them
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Tango5 (@Tango5_sec) reported@SamaraAngelxoxo @AskNationwide Having the same issue 😩
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Orwellwasright Abouttheleft 🏴 (@IMissHitchSlaps) reported@TheSmirkingApe I used to go there regularly. Best avoided now. It's basically bomalia. @AskNationwide have their head office there, they're both importing indians to work in Swindon, and therefore help with Swindon's enshittification AND outsourcing call centre jobs to india.
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John Nation (@JohnCJNation) reported@AskNationwide there appears to be a problem logging on requesting a text message? The card reader access is working.
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Firetrapdiva (@ItsOnlyStubbsy) reported@AskNationwide That'd be great if you didn't delete people's accounts from the app & tell them to go in branch if they want money, but they're housebound & calling up gets you passed from department to department with no actual solution. We'll be moving banks as soon as this issue is resolved
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Preye Ababaowei (@PAbabaowei) reported@AskNationwide I really need the help of your back to properly check the losing of my account, so my name is Andy Ababaowei I studied at Nottingham Trent University, I was there on scholarship, and I was receiving my stipends from your bank.
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Eze Hive (@EzeHive) reported@AskNationwide closing an account for no reason, not responding to messages and now refusing to tell me where my money is is a big problem and fraud. Just because I ordered a new card. Urgently get back to me, I shouldn’t have to wait hours on a phone when you’ve taken my money
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Chrismit (@RadiationSloth) reported@AskNationwide if we call your frais helpline after a dodgy transaction is picked up, as you request, there is a long wait. Fair enough. Why do you cut us off after 13 minutes on hold? How do i get through to sort out the problem without you cutting me off?
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Citizen Swift (@citizen_swift) reported@AskNationwide I can’t get to internet banking. It’s been blocked. Called again this morning and got someone but their system was down 🙃
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John Laughlin (@easylec) reported@AskNationwide Great new offer for fixed rate bond for existing customers. Is this offer available in an isa? This would help your loyal customers save paying tax on hard earned cash savings.
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Danny Pound (@dannypound88) reported@AskNationwide I have experienced potentially suspicious activity on my account and cannot log in on your site to query this?
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Jenny Reader (@Mioewing) reported@AskNationwide You are impossible to contact. I get knocked out of chat and don't get a call back. You have my instructions but haven't acted.
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James Berkeley-Clarke (@JBerkeleyClarke) reported@Tel_Wilcox @AskNationwide @VirginMoney Oh damn that's bad! I saw the two different bank posts and thought you had been hacked. Seems service in all areas is ridiculously poor lately. Crap 🙄
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Lauren ☕🎶 (@DiamondDaysXO) reported@AskNationwide Hoping you can help me with this if APCOA refuse? It was on a debit card though.
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Alyson Leitch (@Geordiesbird) reported@AskNationwide She is not on the internet ,as she is 80. This is the reason I had to help her, as I’ve always done when she needs a new cheque book. Today my time was wasted Brendon was very belligerent and would NOT listen to me!
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All Mark (@MarkAll19523693) reported@AskNationwide I make a regular payment every month to an existing payee. However today it is asking me to use a card reader. It never asks me to use a card reader for existing payee. I have never had a card reader. What is going on? Is this a temporary glitch?
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kathleen reid (@independencekat) reported@AskNationwide as much as I love daily puzzles, not so much with my banking app. App said I had to re install which I have done twice and again not able to move money or access chat or other services.
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william (@willyamhobbs) reported@MattyCanPic @AskNationwide I am also having this problem
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Tom Morgan (@twmorgan11) reported@AskNationwide No problem I'm sorted speaking to your agent now – but you should have a look at that in your app UX, as it's completely bonkers to ask a user to insert the lost card to replace their lost card
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Fiona Cameron 🇪🇺💚🤍💜🐇🐈⬛🖋 (@fionacamwriter) reported@AskNationwide Despite all your TV advertising re customer service, it appears to be non-existent. Impossible to get past the AI bot to reach your ‘dedicated teams’. They are dedicated to being uncontactable, it seems. I’ll be looking for recommendations about banks which do actually care…
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Sarah B (@SarahB21171243) reportedSix cash machines today,none are working only one that was said my @AskNationwide cash builder card could not be accepted,absolute joke
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ME? I'm not well.... (@itsfar2bright) reported@AskNationwide @lourowlands99 You can’t remove the card reader if you’ve never had one ! This was a problem several Months ago. Seems you’ve updated the system with the same error. I too can’t transfer money.
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JCB (@Plsdoright) reported@AskNationwide Struggling to contact Nationwide about customer service issues. Prepared lengthy email of appalling customer service from Aviva, insurance partner….but Nationwide don’t accept emails! Tried their chat…a wasted hour!
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SECURE UK (mark coyle) (@SECUREUK2025) reported@marcusmark2019 very bad customer service then... disgusting behaviour from @AskNationwide
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Carl Lamb 🐑 (@carllamby2010) reported@AskNationwide Still not working payments not going through
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Miguel Santos (@migsantox) reported@billyrjnaismith @AskNationwide actual humans in physical buildings solving account issues is wild. i usually just spend my time screaming at discord mods
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Jordan (@JordanPostingX) reported@AskNationwide No, I can't do that as your bank has a stupid policy where you need the bank card to access interentet banking. Your phone lines are also useless as it's a robot who keeps saying the same thing over and over. Really unhelpful response at a very stressful time.