Nationwide status: access issues and outage reports
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
- Login (28%)
- Website (25%)
- Mobile App (25%)
- Transactions (15%)
- Transfer (7%)
- Withdrawals (1%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Haddington, Retford, Slough, Frimley, Wandsworth, London, Birmingham, Dartford, Ipswich, Leicester, Southend-on-Sea, Leeds, Brighton, Woodford Green, and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Retford
|
Login | 9 hours ago |
|
Slough
|
Mobile App | 3 days ago |
|
Wandsworth
|
Login | 9 days ago |
|
London
|
Login | 10 days ago |
|
Birmingham
|
Transactions | 10 days ago |
|
Dartford
|
Transactions | 10 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
-
kathleen reid (@independencekat) reported@AskNationwide couldnt get 2 separate payments through this morning to, two different companies. Used another card , different bank. No issues at all.
-
Diana Kimpton (@dianakimpton) reported@AskNationwide I’ve already called. That’s why I know there really is a problem. You aren’t doing anything to warn customers about it so I thought I’d do it myself.
-
@LW89Pics (@LW89pics) reportedWell done @AskNationwide for having a terrible online banking system that's stopping me from sorting out my finances. Whoever designs these things are sadistic.
-
Sarcastic Fringehead (@Pragjag) reportedIs @AskNationwide having a bit of a nightmare? Last night I couldn’t make an online banking payment (it went through OK this morning) and now a ticketing site can’t contact them.
-
Tango5 (@Tango5_sec) reported@SamaraAngelxoxo @AskNationwide Having the same issue 😩
-
Brian P Willmot (@BrianWillmot) reported@DebiEvansMatron @AskNationwide What has happened 🤔 (I haven't had any issues with them).
-
mind your own business (@Ankit20035) reported@AskNationwide lost a customer for good now will move all business to Halifax since you continue to discriminate customers
-
CJ © 📷 (@photo_cj) reported@AskNationwide Gave up after 40mins Decided to look at opening a @NatWest_Help account instead of adding to the ones I have with you, which will probably close as I don't have any digital access (very old, long standing accounts).
-
lewis (@LewisBuddle_15) reported@AskNationwide I’ve found a customers card and house keys but your automated helpline can’t help me, can you DM me?
-
sam (@hunting_sam) reported@AskNationwide I’ve just tried the call centre to sort an issue. I was verified & then the bot said “Due to unforeseen circumstances your call cannot be taken right now” - I need to speak to someone but can't get through.
-
Chris Dawson (@ChrisCharlesD1) reported@AskNationwide what have you done to the website and transaction view, its awful please go back to the old view. Who ever is the UI developer and signed off on this needs to get a grip.
-
Vampfree1 (@Vampfree1110228) reported@DebiEvansMatron @AskNationwide What sort of problem? I'm with them and have been my whole life. And ok although I don't like them merging with virgin. I've not had an issue.
-
Mark Sowton (@SowtonMark) reported@AskNationwide Having to come into branch to prove I am a human being, and then unable to report more than 1 fraud activity, even though there are 33. Couldn't report anything in app. Such a poor service, but I'm not surprised.
-
OL (@LerryOwen) reportedHey @AskNationwide very disappointing you can’t open a ISA with yourselves online unless you’re an existing customer. Also very poor not to be able to transfer an existing isa in along with allowing this years allowance.
-
Alyson Leitch (@Geordiesbird) reported@AskNationwide She is not on the internet ,as she is 80. This is the reason I had to help her, as I’ve always done when she needs a new cheque book. Today my time was wasted Brendon was very belligerent and would NOT listen to me!
-
Julie (@JulieMelvinator) reported@AskNationwide I’m fuming!! Finally got thru to HMRC to make a payment and you’ve blocked my card cos I tried twice due to the automated service not hearing my postcode wrong!!! Now I’ve got to get on the phone to them again… !! As you’ve blocked the payment!!!!!!
-
Tom Morgan (@twmorgan11) reportedSome absolute golden UX fails from @AskNationwide trying to report a lost card. 1) 'Please have your credit card to hand to report your lost card'. 2) 'Please insert your card into your card reader to report your lost card. Don't have a card reader? No problem.'
-
Vivian Brickell (@TheOldDear) reported@AskNationwide My state pension has not been paid in. I can’t take it up with the DWP until you confirm it’s not a nationwide problem. I can’t get to find out if it is. Sadiq blew me off with a ‘will be credited’ but no idea when - no one available to talk
-
Tamara G (@wacgirl) reported@AskNationwide Thank you I will. I just find it really odd that in the 21st century we still have to go into a branch (which is closed today btw) usually at times we're working so inconvenient, and present the same ID we would present online? Either be fully online or don't say you are.
-
Phil (@trollied) reported@Claire__McClean @AskNationwide You have a physical card with the number on. Apple Pay uses a completely different number that nobody has access to. You need to talk to the vendor that you did the transaction with & they will know how to refund you.
-
Simon (@Simon11037949) reported@AskNationwide I get an email from Nationwide ever day that I have not asked for with useless information and it’s impossible to have it stopped?
-
kathleen reid (@independencekat) reported@AskNationwide couldnt get 2 separate payments through this morning to, two different companies. Used another card , different bank. No issues at all.
-
Vivian Brickell (@TheOldDear) reported@AskNationwide I did. I tried again. That’s I was wondering if you’d been having IT problems.
-
Rachel small (@rachismall) reported@AskNationwide We already have and you don’t care, your not interested - awful
-
Bailey (@BaileyBai_Allen) reported@AskNationwide my money I’ve sent to my Monzo account hasn’t gone through and I sent it many hours ago, is there an ongoing issue?
-
Jonathan Leigh (@LeighJonathan) reported@AskNationwide Hi Nathan I logged my concerns and asked for a response by email, which was an option on the form. I received a reply that did not even attempt to address my concerns. Just a list of contact numbers. Very poor customer service.
-
Georgina Grimwood (@_GeorginaMG) reportedHey @AskNationwide , this new “push notification” instead of payment due text message is useless and no way near as effective. Fix it please.
-
Literate Cynic (@LiterateCynic) reported@AskNationwide Dreadful new website. Looks like it was designed for people who write with crayons!
-
bells (@AnnaMercer17901) reported@AskNationwide great bank put £80 in my account with your card machine and taken it off me not great as a your online help was shocking
-
Gemma Corfield (@Iloveholly) reported@AskNationwide Thank you for your help, I accidentally put the wrong pass number. I got in to my bank account