Nationwide status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (27%)
• Website (26%)
• Mobile App (26%)
• Transactions (14%)
• Transfer (7%)
• Withdrawals (1%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Wandsworth, Woodford Green, Birkenhead, Woking, Ambleside, Twickenham, Livingston, Milton Keynes, Northampton, Newtownards, Poole, Glasgow, London, Eastbourne, and Crawley.

City	Problem Type	Report Time
Wandsworth	Website	1 day ago
Woodford Green	Mobile App	2 days ago
Birkenhead	Login	2 days ago
Ambleside	Login	8 days ago
Twickenham	Login	9 days ago
Livingston	Website	9 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  mind your own business (@Ankit20035) reported 4 minutes ago

  @AskNationwide is the banking app down again are you actually going to fix it?

• 
  Dollydimple (@Dollydi26969910) reported 4 minutes ago

  @DebiEvansMatron @Vampfree1110228 @AskNationwide Agree re problems. Just been logged in to a Nationwide app chat ‘help’ line. No further forward after an hour. Just cancelled newly opened credit card account because of Nationwide abysmal admin.

• 
  Kieran Byng (@ISaveDolphins) reported 6 minutes ago

  @AskNationwide can we talk about logging in online for mortgage details, login only allows 10 digits, my Acc No has 11. Thanks, Kieran

• 
  Sheridan Birtwistle (@twwooer) reported 8 minutes ago

  @AskNationwide UK National Cyber Security Centre recommends passkeys. Nationwide does not appear to have issued a statement about why it does not use them for banking. As your customer I would like a statement please about when you will adopt passkeys

• 
  asma (@asmaabdv) reported 9 minutes ago

  @AskNationwide my father is having issue with the android version of the app it will not let him put his pass number in, it’s up to date and uninstalled and reinstalled and it’s still not letting him put in his pass number. What can we do to fix it?

• 
  Preye Ababaowei (@PAbabaowei) reported 11 minutes ago

  @AskNationwide but I had an outstanding stipend that was supposed to be paid but was never made aware to me, I don’t know if you can help check my account and send the last bank statements on the account please 🙏🏿 It’s very important so I can take the case to court so I can properly paid

• 
  Ric M. (@revoraman) reported 16 minutes ago

  @AskNationwide At last, a positive response from Nationwide after the abdication of Customer Care by the could-not-care-a-fig woman I spoke to on Saturday from inside the Branch. Thanks, Nathan.

• 
  Gemma Corfield (@Iloveholly) reported 17 minutes ago

  @AskNationwide Thank you for your help, I accidentally put the wrong pass number. I got in to my bank account

• 
  Julie (@JulieMelvinator) reported 18 minutes ago

  @AskNationwide you chat help is an absolute joke!! You decided to block my payment to HMRC and I’ve now spent 45 mins trying to get in touch with them!! Why block my payment??

• 
  Alecs Caerdydd (@Alecs_Caerdydd) reported 19 minutes ago

  PIN reminder on @HalifaxBank app: open app, pin reminder ✅ PIN reminder on @AskNationwide: Open app, help, pin reminder, cannot do this on app - go to internet banking, enter customer number (no idea), back to app, find customer number (copy and paste not available), (1 of 2)

• 
  Bec (@becclar15) reported 21 minutes ago

  @AskNationwide hi Nationwide, new customer, how do I apply for a cash isa? It’s a mystery, website doesn’t specify if members or non members. Can’t call. How do I speak with someone please?

• 
  Bec (@becclar15) reported 26 minutes ago

  @AskNationwide If I could apply online., I would. It’s asking for NW log in and account no ????

• 
  Ron Winn (@RonsRant) reported 29 minutes ago

  @AskNationwide A simple question [no personal details] AskNationwide & I have. You want AI to help me. Is it capable? The answer is Yes or No. A techical question which AI is unlikely to be capable of answering.

• 
  Karen (@mooramana) reported 30 minutes ago

  @GuruGryff @AskNationwide First Direct! Been with them since inception. Never had a problem always available always helpful

• 
  Bobby Zelmut (@cockwomblefree) reported 33 minutes ago

  @AskNationwide my online banking app is not working. I have restarted phone and checked for updates. Is your service down?

• 
  @LW89Pics (@LW89pics) reported 34 minutes ago

  Well done @AskNationwide for having a terrible online banking system that's stopping me from sorting out my finances. Whoever designs these things are sadistic.

• 
  Grey Blackstone (@GreyBlackstone) reported 34 minutes ago

  @AskNationwide any plans to change the online banking format again? The new one is awful, I hate that it’s missing a running total, and when I switch back to the old version it’s now horribly formatted and I have to swipe around to see the full details.

• 
  Bish_AvFc (@AvFc_0973) reported 34 minutes ago

  Genuinely never had a banking app as **** as @AskNationwide does it ever work?

• 
  Beelin (@beelinbaxter) reported 35 minutes ago

  @AskNationwide Hi Emm, the managing cards/contactless feature isn't working on the app. Is there another way to do it?

• 
  A S Rees (@reessandm) reported 38 minutes ago

  @AskNationwide Can't request pin reminder to access card reader

• 
  wendy darlin (@EsthAji) reported 42 minutes ago

  @AskNationwide Can someone help on Sundays?

• 
  Kerry Leigh Kavannah (@Kezleigh) reported 46 minutes ago

  @AskNationwide I seem to be having issues with payments on my card and just had a call from 0800 464 3139. Please can someone assist me

• 
  Barry O'Neill (@BCJONeill) reported 47 minutes ago

  @AskNationwide Maybe you could just pass it on for me in true customer focused tradition Nathan?

• 
  Christine Bickley 🇬🇧 (@bickley200) reported 50 minutes ago

  Was due to travel to DBX on 2nd March. Trying to claim back loss of AirB&B cost from @AskNationwide Flex Plus (covered by @avivaplc) and being told 'Underwriters are discussing it'. Checked Ts&Cs and we have complied with all. Anyone else having this problem? @Telegraph

• 
  🦋 (@_xnxnxs_) reported 52 minutes ago

  what a disgraceful experience i had in your kingston branch! @AskNationwide Simply requested help as i was struggling to open a bank account online. The lady i had had a bad attitude! After another question, she pretended not to hear me, randomly clicking with her mouse 1/2

• 
  Vivian Brickell (@TheOldDear) reported 53 minutes ago

  @AskNationwide My state pension has not been paid in. I can’t take it up with the DWP until you confirm it’s not a nationwide problem. I can’t get to find out if it is. Sadiq blew me off with a ‘will be credited’ but no idea when - no one available to talk

• 
  Chris Dawson (@ChrisCharlesD1) reported 54 minutes ago

  @AskNationwide what have you done to the website and transaction view, its awful please go back to the old view. Who ever is the UI developer and signed off on this needs to get a grip.

• 
  Kieran Byng (@ISaveDolphins) reported 56 minutes ago

  @AskNationwide Do you have a chat facility on line? Don't have access to a phone.

• 
  cni (@Claire11152715) reported 59 minutes ago

  @AskNationwide hi app is down when will this be fixed please ?

• 
  Teddy. C Youg (@TeddyYoug64898) reported 1 hour ago

  @AskNationwide. I still can’t believe how I was treated as a disabled man , by your bereavement team . Absolutely disgusting service.