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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (45%)
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Website (24%)
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Login (18%)
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Transactions (8%)
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Withdrawals (3%)
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Transfer (3%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Southampton, City of London, London, Leigh, Neath, Plymouth, Manchester, Leeds, Oxford, Hinckley, Reading, Stoke-on-Trent, Alfreton, Harwich and Ilkeston.
| City | Problem Type | Report Time |
|---|---|---|
 Southampton |
Login | |
| City of London |
Login | |
| London |
Website | |
| Leigh |
Login | |
| Neath |
Login | |
| Plymouth |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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molls
(@croninmolls) reported
@AskNationwide Feels like you’re pushing blame on them when I’ve managed to pay over money to that account already. The payment has also been returned but not actually available in my balance. Seems like a you problem. It’s payday and bills day can you look into it??
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Annie Thomson
(@Sadie2202) reported
@AskNationwide So have tried again today, apparently there is no one in Nationwide who can deal with an overall complaint or come up with a solution as to how we can access our overpayment. It is OUR money which we have overpaid, we need this money but Nationwide won’t let us have it back
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kathleen reid
(@independencekat) reported
@AskNationwide Transfer from my Santander to this one.. why I don't close this nightmare account down I do not know.
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david
(@david_8542) reported
@MelBradley79 @AskNationwide I sent payments over 2 hours ago and they still haven’t cleared so it’s just not you. But it seems the default response is payments take “up to 2 hours” so guess we are stuck until Nationwide acknowledge there’s an issue…
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Melanie Bradley
(@MelBradley79) reported
@AskNationwide I take it there is a problem with payments again?
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suzannah downey
(@downey_suzannah) reported
@AskNationwide I’ve had to get my mam to transfer from her nationwide account and that worked straight away! Doesn’t help when I have bills to pay and things to do at half term to keep transferring to and from my parents just to get money into my account! Bad service need to bank elsewhere
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SA37 🌸⭐️⭐️
(@MagicCity37) reported
@AskNationwide I don’t want a web chat. I want to speak to someone. I’ve just had to come off my second call to Nationwide after queuing for over half an hour. A total waste of my time and an unacceptable service!!! Three calls, 2.5 hours! Please pass my comments on to your relevant colleague.
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Bethan Houghton🏴
(@bethan270) reported
@AskNationwide is your online system down? Made a transfer from Santander to my Nationwide account and its not been received.
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Elkel
(@Kr66E) reported
@AskNationwide disappointed website opening times don’t match the actual local building society
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Will
(@lfc_arrow) reported
@independencekat @AskNationwide I've seen on another thread here someone braved the hold times and they told him it "may" not be fixed until Monday. I would personally keep trying after 12. I used to work for HBOSand banks are usually onto these issues pretty quickly. Sorry it wasn't better news! 😑
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kathleen reid
(@independencekat) reported
@AskNationwide @danii4101 I'm telling you there is an issue again.
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Tee♡
(@TiyanaDyal) reported
@AskNationwide I really need a new bank. Every single month I have a problem with your system. It’s been 3 hours and it’s still not cleared
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david
(@david_8542) reported
@downey_suzannah @AskNationwide I’m having the same issue & I’m now completely stuck, again. The “up to 2 hours” response is quite frustrating when obviously there’s an issue. It’d be good to increase transparency to tell us why processing payments is not immediately as this seems to happening more frequently
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Chris Martin
(@cm_uk) reported
@AskNationwide No one is helping since this is a system error and an internal process error. It’s an error on your side which is preventing me from getting the offer to enable@me to remortgage. I need someone to take ownership of the issue and get to a resolution asap.
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Annie Thomson
(@Sadie2202) reported
@AskNationwide Only option was to go through Financial Ombudsman which we’ve done. We are very disappointed that no one from customer service or management will look at options for us. Will never recommend Nationwide to anyone.
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Danielle Willcock
(@danii4101) reported
@AskNationwide Hi are there problems currently receiving payments as I’ve sent one and it hasn’t gone through?
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Neil Munday
(@neilmunday) reported
@AskNationwide @croninmolls Hi. I have the same problem trying to pay Santander accounts from my Nationwide account
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Keith Gulliver
(@billellerington) reported
@AskNationwide Every time it's the same reply. I don't understand what the problem is.
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Kieran O'Brien
(@Kiwiobrien67) reported
@AskNationwide again payments sent to nationwide this morning by faster payment not in account. Is there another issue today?
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Annie Thomson
(@Sadie2202) reported
@AskNationwide There was on our previous product, when we switched in February it was explained clearly that once the switch was made we wouldn’t be able to access the money. Been through complaints procedure, went against us. We just want a solution
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Elisa 🌼
(@HereIsElisa) reported
@Kiwiobrien67 @AskNationwide Same I’m having the same issue just now transferring from Santander to Nationwide and I need to pay my rent :/
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Will
(@lfc_arrow) reported
@independencekat @AskNationwide Santander are having issues today not Nationwide. Noone can seem to transfer money to or from Santander accounts today
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suzannah downey
(@downey_suzannah) reported
@AskNationwide It never takes 2hrs! Unless you have something broken on your end! Then it becomes a problem for every customer that banks with you
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molls
(@croninmolls) reported
@AskNationwide money being bounced back into my account as a correction of transfer this morning when I try to pay to a joint account with Santander, it’s not their problem as I can transfer money into the same account from Santander itself. Look into it pls.
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Becky Firth
(@BeckyFirth76) reported
@AskNationwide I have tried to transfer from nationwide to my Santander account this morning. It has been returned as a correction twice and the 3rd time it is showing as gone but not arrived at Santander I know it can take up to 2hrs but it seems like there might be an issue.
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ru
(@cherryyterryy) reported
@AskNationwide i just ordered something online via paypal. the transaction has only been confirmed as happening once by paypal and the business which i purchased from. however, on my banking app it says the purchase has happened twice. please help
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Will
(@lfc_arrow) reported
@independencekat @AskNationwide Fair enough I wasn't aware you had issues with NW sorry. Santander seem to be down atm. I have a bills account that won't take my money
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Anna Strachan
(@stran01) reported
@bethan270 @AskNationwide I have the same issue. Made a transfer into my nationwide and it’s not there
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Melanie Bradley
(@MelBradley79) reported
@AskNationwide is there a problem with transferring money? My mum has tried to send money to both my accounts as I need some money urgently and neither has gone through it’s been an hour??
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kathleen reid
(@independencekat) reported
@AskNationwide @TiyanaDyal Mine isn't working either