Nationwide status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (29%)
• Website (26%)
• Mobile App (25%)
• Transactions (12%)
• Transfer (6%)
• Withdrawals (1%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Newtownards, Poole, Glasgow, London, Eastbourne, Crawley, Derby, Weymouth, Greenock, Aldershot, Letchworth Garden City, Stafford, Manchester, Liverpool, and City of London.

City	Problem Type	Report Time
Newtownards	Login	2 days ago
Poole	Login	2 days ago
Glasgow	Website	3 days ago
London	Login	4 days ago
Eastbourne	Website	4 days ago
Crawley	Website	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  CJ © 📷 (@photo_cj) reported 6 minutes ago

  @AskNationwide No, it's okay. Decision made as there is also reduced branch access to consider. If you don’t already have digital access, then you are basically stuffed! After 30years loyalty, we are too old to get all technical with new phones & expensive hardware along with broadband etc

• 
  😎 (@ricksandhu_) reported 6 minutes ago

  @AskNationwide how long till I am able to unfreeze my card? Currently needing to use my card and it’s saying that I I’m unable to due to a technical issue. This is causing me a lot of issues

• 
  Jul8 (@Jul806223479) reported 8 minutes ago

  @AskNationwide Are you having issues right now? I have tried to apply for a new product both on the app and desktop site and I get error messages.

• 
  Auntie Carol (@CarolKetchley) reported 8 minutes ago

  @GuruGryff @AskNationwide Martin Lewis always recommends First Direct for their customer service.

• 
  Robstar 🚀 (@roballport) reported 10 minutes ago

  @AskNationwide Your mobile app is great, your in branch customer service is spectacular. Your internet banking site however is awful, looking like it's from the early 2000's. Logging on to internet banking feels like I'm dealing with a different company🫤

• 
  Darren Woods (@spinneywoods) reported 17 minutes ago

  @AskNationwide must say very unhelpful with a concern about my account not good customer service

• 
  Vivian Brickell (@TheOldDear) reported 20 minutes ago

  @AskNationwide My state pension has not been paid in. I can’t take it up with the DWP until you confirm it’s not a nationwide problem. I can’t get to find out if it is. Sadiq blew me off with a ‘will be credited’ but no idea when - no one available to talk

• 
  Sarcastic Fringehead (@Pragjag) reported 21 minutes ago

  Is @AskNationwide having a bit of a nightmare? Last night I couldn’t make an online banking payment (it went through OK this morning) and now a ticketing site can’t contact them.

• 
  asma (@asmaabdv) reported 21 minutes ago

  @AskNationwide my father is having issue with the android version of the app it will not let him put his pass number in, it’s up to date and uninstalled and reinstalled and it’s still not letting him put in his pass number. What can we do to fix it?

• 
  Rachel small (@rachismall) reported 25 minutes ago

  1/2 WARNING to customers, immensely disappointed with @AskNationwide, been a loyal customer with my mortgage, never missed a payment, kept my house in great condition that it sells in 5 days! Having to move as my dad is palliative and I want to care for him, like I did my mum.

• 
  karen mckenzie (@kazbabs75) reported 25 minutes ago

  @AskNationwide phoned customer service 3 times this afternoon spoke with 3 different advisors and got 3 different answers to the same problem. How do I know what the correct answer is (if any!)

• 
  kathleen reid (@independencekat) reported 28 minutes ago

  @AskNationwide couldnt get 2 separate payments through this morning to, two different companies. Used another card , different bank. No issues at all.

• 
  Fedrick Leborn (@CC_Chevigny) reported 30 minutes ago

  @EdwardsSal3509 @TakeFive @AskNationwide Contact us for help

• 
  Christine Bickley 🇬🇧 (@bickley200) reported 31 minutes ago

  Was due to travel to DBX on 2nd March. Trying to claim back loss of AirB&B cost from @AskNationwide Flex Plus (covered by @avivaplc) and being told 'Underwriters are discussing it'. Checked Ts&Cs and we have complied with all. Anyone else having this problem? @Telegraph

• 
  🌞Stargrazzer™🌱❄️☯FollowForaBetterCO₂🌳0.04%Story (@stargrazzer) reported 31 minutes ago

  @AskNationwide I tried the NW chat facility, it was absolutely no help at all. I'll phone you then.

• 
  Miguela (@blackhairbub) reported 39 minutes ago

  @AskNationwide I'm not receiving push notifications. My phone is set to receive notifications, but you aren't pushing them out. There is nothing in the notification history screen on the app. Clearly, you're not pushing notifs. How can I escalate this issue?

• 
  Paul Bottomley (@paulomcfc) reported 42 minutes ago

  @AskNationwide is there a problem with your app? Everytime I try to add money to my revolut account the connection to Nationwide says sorry something seems to have gone wrong

• 
  @LW89Pics (@LW89pics) reported 44 minutes ago

  Well done @AskNationwide for having a terrible online banking system that's stopping me from sorting out my finances. Whoever designs these things are sadistic.

• 
  Bec (@becclar15) reported 46 minutes ago

  @AskNationwide If I could apply online., I would. It’s asking for NW log in and account no ????

• 
  Timmy Mac (@TimMcElligott4) reported 46 minutes ago

  Last year @AskNationwide gave me £50 as a thank you Today they sent me an email telling me my account has been closed!! WTF!!! What about the money, including the £50, I have in it?????

• 
  cni (@Claire11152715) reported 49 minutes ago

  @AskNationwide @wooshy90 It’s down look at all the reports !

• 
  Hayley ❤️✨❤️ (@HayleyWhite36) reported 51 minutes ago

  @AskNationwide random question about a bacs payment (being made, not in yet) regardless of the amount does it still take roughly 3 working days?

• 
  Bobby Zelmut (@cockwomblefree) reported 54 minutes ago

  @AskNationwide my online banking app is not working. I have restarted phone and checked for updates. Is your service down?

• 
  Jonathan Leigh (@LeighJonathan) reported 54 minutes ago

  @AskNationwide Nationwide say the website changes are in response to customer feedback. I'm a customer and I was not asked! The new online account format is appalling: the transaction type, description, and reference are not visible at a glance. Please leave the old format as an option.

• 
  Groove Vandal (@vandal_groove) reported 54 minutes ago

  @AskNationwide I can't log in using the app on Android for some reason? I can do it on my tablet fine but my phone literally only let's me tap in the first number and refuses to advance to the other two sections? Tried reinstalling, turning off phone. Any help appreciated.

• 
  Grey Blackstone (@GreyBlackstone) reported 56 minutes ago

  @AskNationwide any plans to change the online banking format again? The new one is awful, I hate that it’s missing a running total, and when I switch back to the old version it’s now horribly formatted and I have to swipe around to see the full details.

• 
  Vampfree1 (@Vampfree1110228) reported 57 minutes ago

  @DebiEvansMatron @AskNationwide What sort of problem? I'm with them and have been my whole life. And ok although I don't like them merging with virgin. I've not had an issue.

• 
  Wayne Robertson (@2024Wayne) reported 59 minutes ago

  @AskNationwide Your phone and web chat teams haven’t been very good in the past and it’s taken Tracy M to get things sorted last time o had issues that the web and phone teams didn’t sort !

• 
  GGciaobella (@GGCiaobella) reported 1 hour ago

  @AskNationwide do you have problems with your on line banking today …?????

• 
  Teddy. C Youg (@TeddyYoug64898) reported 1 hour ago

  @AskNationwide @_xnxnxs_ Every time any body posts a problem on any social media platform, your answer is DO YOU WANT TO RAISE A COMPLAINT.. What has happened to your company its absolutely ridiculous pathetic and to top it all really bad..