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Nationwide

Nationwide status: access issues and outage reports

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Full Outage Map

Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  • 28% Login (28%)
  • 25% Website (25%)
  • 24% Mobile App (24%)
  • 15% Transactions (15%)
  • 7% Transfer (7%)
  • 1% Withdrawals (1%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Haddington, Retford, Slough, Frimley, Wandsworth, London, Birmingham, Dartford, Ipswich, Leicester, Southend-on-Sea, Leeds, Brighton, Woodford Green, and Birkenhead.

CityProblem TypeReport Time
Retford Login 1 day ago
Slough Mobile App 4 days ago
Wandsworth Login 10 days ago
London Login 10 days ago
Birmingham Transactions 10 days ago
Dartford Transactions 10 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • neiljeffares
    Neil Jeffares (@neiljeffares) reported

    @AskNationwide Just had the most frustrating experience with your chat system. Extremely slow. After 25 minutes explaining simple question you simply cut me off. All because you have a daft system requiring me to have a card reader to close my account with you

  • dianakimpton
    Diana Kimpton (@dianakimpton) reported

    @AskNationwide I’ve already called. That’s why I know there really is a problem. You aren’t doing anything to warn customers about it so I thought I’d do it myself.

  • _GeorginaMG
    Georgina Grimwood (@_GeorginaMG) reported

    Hey @AskNationwide , this new “push notification” instead of payment due text message is useless and no way near as effective. Fix it please.

  • LeighJonathan
    Jonathan Leigh (@LeighJonathan) reported

    @AskNationwide Hi Nathan I logged my concerns and asked for a response by email, which was an option on the form. I received a reply that did not even attempt to address my concerns. Just a list of contact numbers. Very poor customer service.

  • bickley200
    Christine Bickley 🇬🇧 (@bickley200) reported

    Was due to travel to DBX on 2nd March. Trying to claim back loss of AirB&B cost from @AskNationwide Flex Plus (covered by @avivaplc) and being told 'Underwriters are discussing it'. Checked Ts&Cs and we have complied with all. Anyone else having this problem? @Telegraph

  • JulieMelvinator
    Julie (@JulieMelvinator) reported

    @AskNationwide And now for the record DIXITA has said there’s no problem with the payment to HMRC. I still want to know WHY my payment card was blocked. I’ve had to get on to HMRC and stupidly the ARTI (?) chat!!

  • RMcG1991
    . (@RMcG1991) reported

    @AskNationwide New Customer opened account last week, can't set up a Payee because "you can't verify me" despite me having a card reader Now logged in today amd all my pending transactions are showing as pending and completed leaving me with over £300 missing. Whats going on? Terrible start

  • IMissHitchSlaps
    Orwellwasright Abouttheleft 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@IMissHitchSlaps) reported

    @TheSmirkingApe I used to go there regularly. Best avoided now. It's basically bomalia. @AskNationwide have their head office there, they're both importing indians to work in Swindon, and therefore help with Swindon's enshittification AND outsourcing call centre jobs to india.

  • Earlofh
    David (@Earlofh) reported

    @AskNationwide This has changed because previously as soon as I bought something using my credit card I could immediately whilst on the app & so I didn’t forget, transfer the money from my current account to my credit card account, I can’t see the problem in not being able to do that now.

  • SheLovesTweets
    Sarah Bond 💙 🌻🧡 (@SheLovesTweets) reported

    @AskNationwide Thanks but it’s OK. I think I entered the wrong customer number so it worked today. I have a second number labelled ’reg’. Any idea what that would be?

  • CarolKetchley
    Auntie Carol (@CarolKetchley) reported

    @GuruGryff @AskNationwide Martin Lewis always recommends First Direct for their customer service.

  • spinneywoods
    Darren Woods (@spinneywoods) reported

    @AskNationwide must say very unhelpful with a concern about my account not good customer service

  • PaulWoody69
    Paul W (@PaulWoody69) reported

    @Powell_Property @TheAA_UK @AskNationwide Always book an MOT one calender month before it's due to expire then any issues can be sorted. Your MOT certificates will then overlap and keep the existing date. Exp 03/26 MOT 02/26 New Exp same as old 03/27

  • stargrazzer
    🌞Stargrazzer™🌱❄️☯FollowForaBetterCO₂🌳0.04%Story (@stargrazzer) reported

    @AskNationwide I tried the NW chat facility, it was absolutely no help at all. I'll phone you then.

  • photo_cj
    CJ © 📷 (@photo_cj) reported

    @AskNationwide No, it's okay. Decision made as there is also reduced branch access to consider. If you don’t already have digital access, then you are basically stuffed! After 30years loyalty, we are too old to get all technical with new phones & expensive hardware along with broadband etc

  • ZC1337
    Z 💬 (@ZC1337) reported

    @AskNationwide why are your services down? I’m trying to pay my rent and you’re not available to take my call to assist me. Not helpful!

  • Nesswozere
    nesswozere (@Nesswozere) reported

    @DebiEvansMatron @AskNationwide Ya think they are bad the Halifax are the upmost bag of **** EVER if ya heard what they have done to my deceased brother my days it’s horrific

  • Vampfree1110228
    Vampfree1 (@Vampfree1110228) reported

    @DebiEvansMatron @AskNationwide What sort of problem? I'm with them and have been my whole life. And ok although I don't like them merging with virgin. I've not had an issue.

  • kthreadgold113
    Angels Ezra and JC 🐾🐾🐾🐾 (@kthreadgold113) reported

    @GuruGryff @AskNationwide Oh no, problem is finding a bank you don’t have to travel 15miles to visit the branch of 🫣

  • Rebel444120668
    Rebel444 (@Rebel444120668) reported

    @DebiEvansMatron @AskNationwide Bad, Ask you why you are withdrawing your own money, for years, and not just Nationwide. Then they don`t want you to have a lot of cash at home. All of them are a problem.

  • TeddyYoug64898
    Teddy. C Youg (@TeddyYoug64898) reported

    @AskNationwide. I still can’t believe how I was treated as a disabled man , by your bereavement team . Absolutely disgusting service.

  • ethanms10
    Ethan (@ethanms10) reported

    @AskNationwide how do I check if an ISA is flexible and what’s your deadline for the end of the tax year?

  • stone_kat1123
    KatStone (@stone_kat1123) reported

    @DebiEvansMatron @AskNationwide shocking we moved to Nationwide due to a load of **** at HSBC If we encounter any issues we will move again Where do you recommend?

  • Claire__McClean
    Claire McClean (@Claire__McClean) reported

    @AskNationwide Oh and despite what you are paying Dominic West a fortune to tell us on your adverts you are closing branches down. I no longer have any idea where my nearest one is!

  • LindfordHedgies
    Kaz (@LindfordHedgies) reported

    @AskNationwide this means that my husband will not even be able to afford the petrol to get to his new job. He will be getting paid in his new job we also have UC payments due at end of March and at end of April and you are choosing to make life impossible - why?

  • ZiRovinReporter
    Ziad Roving-Reporter (@ZiRovinReporter) reported

    @AskNationwide A huge congratulations to Nationwide for not looking after the interests of their members. If someone in that building society really cared about my on-going issue then it would have been resolved immediately. You people are pathetic! 😤 #AskNationwide #Nationwide

  • Ankit20035
    mind your own business (@Ankit20035) reported

    @AskNationwide lost a customer for good now will move all business to Halifax since you continue to discriminate customers

  • katherine_stead
    Katherine Stead ❤️🌈 💙 (@katherine_stead) reported

    @AskNationwide Hi, what is the issue with making payments to someone? Thanks

  • LiterateCynic
    Literate Cynic (@LiterateCynic) reported

    @AskNationwide Dreadful new website. Looks like it was designed for people who write with crayons!

  • Cakecrumbs49
    Cakecrumbs (@Cakecrumbs49) reported

    @AskNationwide Any news on when the St. Neots branch will be opening again? I have walked into town twice, last week (I think) and today, it was shut both times for maintenance. Your branches website says it is open!