Nationwide status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (30%)
• Website (28%)
• Mobile App (19%)
• Transactions (16%)
• Transfer (7%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Cardiff, Leighton Buzzard, Colwyn Bay, Chesterfield, Woodford Green, Casterton, Birmingham, Milford Haven, Leeds, Tamworth, Kirkcaldy, Swansea, Sheffield, Gateshead, and Great Yarmouth.

City	Problem Type	Report Time
Cardiff	Website	4 hours ago
Leighton Buzzard	Transactions	18 hours ago
Colwyn Bay	Login	23 hours ago
Chesterfield	Login	2 days ago
Woodford Green	Transactions	2 days ago
Casterton	Transactions	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jenny Smith (@GoodyActually) reported 4 minutes ago

  I did get a response! Well done @AskNationwide for at least not pretending that I didn't exist ... ... ... but it was very dismissive - referred me to 'the team' and said "we stand by our support of this event". 3/

• 
  The Official Salty 🥃 (@TheTipsyDram) reported 5 minutes ago

  @AskNationwide Tried all those and still same screen - was working perfectly yesterday

• 
  SECURE UK (mark coyle) (@SECUREUK2025) reported 6 minutes ago

  @marcusmark2019 very bad customer service then... disgusting behaviour from @AskNationwide

• 
  steve WBA (@WbaSteve) reported 7 minutes ago

  @AskNationwide My debit card was cancelled (not by me) and ordered a new one this Monday My card still hasn’t arrived and now my apple pay isn’t working!! Where’s my debit card ?

• 
  Chrismit (@RadiationSloth) reported 8 minutes ago

  @AskNationwide if we call your frais helpline after a dodgy transaction is picked up, as you request, there is a long wait. Fair enough. Why do you cut us off after 13 minutes on hold? How do i get through to sort out the problem without you cutting me off?

• 
  Tom Morgan (@twmorgan11) reported 8 minutes ago

  @AskNationwide No problem I'm sorted speaking to your agent now – but you should have a look at that in your app UX, as it's completely bonkers to ask a user to insert the lost card to replace their lost card

• 
  william (@willyamhobbs) reported 9 minutes ago

  @MattyCanPic @AskNationwide I am also having this problem

• 
  Johnboy Scott 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Johnboy014) reported 10 minutes ago

  @AskNationwide Thank you for the £100. A loyal customer 👍 Oops,not a loyal customer. At least the Ceo has a good bunch of 💷💷💷 🤔👏👏😡

• 
  Magic Cram Crock (@craig13mcc) reported 10 minutes ago

  @AskNationwide Evening guys, I've just had a "technical issue which wasn't my fault" message when trying to apply/open an account. Are you able to help me with this or point me to the correct team or number please. Cheers Craig

• 
  Ash Davidson (@AshDavidsonUK) reported 12 minutes ago

  @financefraz @AskNationwide Yeah was a shame, turned out that if your rejected at any point it’s on system for all applications. The first one got rejected due to a format issue with one of the inputs 🙄

• 
  Kaarin (@Kaarin007) reported 13 minutes ago

  @AskNationwide I lost a better interest rate because your processes are antiquated, if not down right illegal! 2 months to sort out a very small mortgage and it's caused so much stress. Complaints couldn't even tell me when a decision was made & the letter I never received @Debbiecrosbie1

• 
  Kaleem Aftab (@aftabamon) reported 21 minutes ago

  @AskNationwide none of the numbers to call from abroad work? It's impossible to reach you!

• 
  Preye Ababaowei (@PAbabaowei) reported 22 minutes ago

  @AskNationwide but I had an outstanding stipend that was supposed to be paid but was never made aware to me, I don’t know if you can help check my account and send the last bank statements on the account please 🙏🏿 It’s very important so I can take the case to court so I can properly paid

• 
  Garfies (@Garfies) reported 22 minutes ago

  @AskNationwide just to let you know the app update says you can close savings accounts within app …. You can’t… he redirects to website.. Regards Pete

• 
  Shaun Toole (@garabaldired) reported 24 minutes ago

  @AskNationwide is your banking app down? Tried to make a payment via bank transfer and fsiled twice now. #nationwidedown

• 
  SomeWhiteGirl (@TheSmirkingApe) reported 26 minutes ago

  @Sparky2504 @AskNationwide Good luck, do you have your customer number and your telephone password because you're not speaking to a person if you don't have these. Gone are the days when you just call up and speak to a person

• 
  Gary Gadsden (@OfGadsden) reported 27 minutes ago

  @AskNationwide This year I've been excluded from your fair share scheme even though I have a current account & savings with you. Not overly bothered about the £100 it's the lack of respect 4 along time customer. I have spoken to someone & technically I don't meet the criteria as

• 
  Wayne Robertson (@2024Wayne) reported 29 minutes ago

  @AskNationwide can someone at nationwide help me get the money returned from my old closed account back to the Zopa account it was sent from the bank chat team were inconsistent and unhelpful over the last 2 weeks getting desperate now

• 
  daisy macvicar (@daisy_macvicar) reported 29 minutes ago

  @AskNationwide I’ve tried phoning and been hung up on as it says I’m not registered to telephone banking. I need to access my account as I’ve got payments I need to make. The card that says I need to put in to the card reader isn’t my card.

• 
  Peter McDermott💙 (@PeterMc_Dermott) reported 29 minutes ago

  @AskNationwide Had to find another way round getting to talk to someone. Poor service re bereavement

• 
  Noah's nan 🩷 (@Noahjames_nan) reported 38 minutes ago

  @AskNationwide Thank you, I put the phone down on them as I was sure it was a scam but wanted to be sure!

• 
  Duncan Gillespie (@DuncsGillespie) reported 46 minutes ago

  A big SO to the customer service @AskNationwide Orpington in setting up my Member Exclusive Bond.Other banks will just tell you to go home and do it online.But in branch it’s quick and more importantly safer, as it gives customers peace of mind from making mistakes #nationwide 🙌🏻

• 
  BigFatLion (@BigFatLion) reported 46 minutes ago

  @AskNationwide @SteveB2706 Terrible website now on a laptop. Only thing that saves it is the old version. Fully prepared to take you to the ombudsman for making banking inaccessible to dyslexics.

• 
  Mighty Claret (@Mickbfc76) reported 57 minutes ago

  @AskNationwide As a customer for over 15 years I'm gutted (again) that I'm not part of the fair sharer. Every time is a sad moment. Don't know what I'm doing wrong to miss such privileges even though I've been on your website to check

• 
  krupal (@krupalb) reported 57 minutes ago

  Very concerned by @AskNationwide handling of my account. Very disappointed with Nationwide. A payment was blocked, no clear reason was given, and my online access was restricted. Because my phone is also locked due to a work-profile issue, I’m left unable to access my banking...

• 
  Tina Raistrick (@tinamay1977) reported 58 minutes ago

  @AskNationwide Its says technical issues nationwide end

• 
  Jenny Smith (@GoodyActually) reported 58 minutes ago

  @AskNationwide I wrote to them as someone that had very much been part of Pride celebrations in the past, but who felt unable to support the incarnation that @AskNationwide was promoting, by the way. /end

• 
  𝐃𝐈𝐃𝐈 (@Elle2London) reported 1 hour ago

  I bank with them and in the 9 years I’ve been with them I’ve never received one kobo from them. @AskNationwide you’ve broken our bond 💔😭

• 
  John Nation (@JohnCJNation) reported 1 hour ago

  @AskNationwide there appears to be a problem logging on requesting a text message? The card reader access is working.

• 
  3rd_Doctor 🏴󠁧󠁢󠁥󠁮󠁧󠁿 💙💛🤍 (@JonPertwee1919) reported 1 hour ago

  @AskNationwide Young lad with a disability, having difficulty opening an account and doesn't know why. Goes into your Goole branch - they can't help him and give him a number (seemingly a Head Office). Requires account details. Nice. How does he do that? Refer to the above.