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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (39%)
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Website (24%)
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Login (18%)
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Transactions (14%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Plymouth, Stockton-on-Tees, Whitehaven, Dumfries, Glasgow, Redhill, East Kilbride, Ramsgate, Waltham Forest, City of Westminster, Edinburgh, Westbury, London, Hackney and Wigston Magna.
| City | Problem Type | Report Time |
|---|---|---|
 Plymouth |
Login | |
| Stockton-on-Tees |
Transactions | |
| Whitehaven |
Mobile App | |
| Dumfries |
Transactions | |
| Glasgow |
Mobile App | |
| Redhill |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Malcolm Dixon
(@malgpz900) reported
@AskNationwide Hi Nikita, yes followed support directions, cleared cache cleared data uninstalled and reinstalled, just the same. Just reinstalled the latest version but still the same. Is there any way I can reinstall an older version of the app. Everything worked OK about 4 months ago.
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Niall Smith
(@ndsmith89) reported
@AskNationwide I am asking on behalf of my partner as she has not yet received her £125 switch over yet. Can you help and give her a call to explain why it's delayed?
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Randolph Muller
(@Argonauticus) reported
@AskNationwide has the IOS app have issues since the latest update? The app won’t open. Have deleted and reinstalled, same issue. Reboot off/on cures.
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Jonathan Cantliff
(@cantliff9) reported
@AskNationwide Well I only have the customer number so far so I guess I'll have to wait until I get the full details
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Bhavin Parmar
(@bhavin_me) reported
@AskNationwide hi I need my banking statements from 2012-2013 I was trying to contact on phone and chat not received any help
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Sporting Nest 🇸🇴
(@SportingNest) reported
@AskNationwide I want to login with the questions and answers but to have the answers reset so that I can choose them again (they've done it before, so I know it can be done). I won't re-register as that means waiting for post.
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Malcolm Dixon
(@malgpz900) reported
@AskNationwide Did that about a 6 weeks ago. Went through everything clearing cache and data, uninstalling and reinstalling app. Still not working.
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DebMoxon
(@DebraMoxon) reported
@AskNationwide is internet banking having login problems?
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Jay Aardee
(@jayaardee7) reported
@AskNationwide @JonPertwee1919 We are working on this message
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Lucy Knell-Taylor
(@KnellTaylor) reported
@AskNationwide Yes but only temporarily. Usually when I reinstall it will work once or twice and then the same issue.
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Rick
(@RickKelk) reported
@AskNationwide Hi, I set up a help to buy ISA before the deadline and then forgot about it. I've had a yearly reminder letter from you, but there's no details on the letter, and I can't find them anywhere. What's the best way to get it sorted? Should I pop into a branch?
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Jonathan Cantliff
(@cantliff9) reported
@AskNationwide I've noted the customer number is the same for this new account, why has it not appeared on my existing internet banking?
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Jay Aardee
(@jayaardee7) reported
@AskNationwide are you having problems woke up to none of my accounts being available we are working on this as quick as possible
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freeceebee
(@freeceebee) reported
@AskNationwide I’m trying to share details of my account with my solicitor using Thirdfort, but getting an error that I haven’t completed onboarding on my Nationwide Help to Buy ISA. What does onboarding entail and how can I complete?
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freeceebee
(@freeceebee) reported
@AskNationwide Yes of course. I can access my account online and transfer into it without issues, but just received that error when trying to connect to Thirdfort
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DebMoxon
(@DebraMoxon) reported
@AskNationwide I go through all of the login process right up to the last step and it says the details don’t match
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Malcolm Dixon
(@malgpz900) reported
@AskNationwide Running Android 7.0 and country is set to UK. Was working OK about 3 months ago.
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Sporting Nest 🇸🇴
(@SportingNest) reported
@AskNationwide Right, I'm getting very frustrated with Nationwide now. I tried the online chat - can't help - I called the number - "you need specialist team" - they couldn't help - called number again - reset my login process.. but the questions etc. are not reset.
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Jonathan Cantliff
(@cantliff9) reported
@AskNationwide I would need to register the new account first for internet banking, I won't have time to get to the branch due to working commitments
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Sporting Nest 🇸🇴
(@SportingNest) reported
@AskNationwide Not sure but the questions and answers login method is still available to vulnerable people.
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Mary Attwater
(@mary_attwater) reported
@AskNationwide I have checked the rates HSBC are charging. Are there any fees for this service?
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IamHopeOfLight
(@Iam007Robi) reported
@AskNationwide Yes, I am referring to Mortgage, I am existing Nationwide customer and looking for switch deal Online, only option available is fixed rate but I am interested in Tracker rate
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Jonathan Cantliff
(@cantliff9) reported
@AskNationwide So now, how do I shut this account down because it's going to be useless to me if I cant switch everything from my old nationwide account
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Lucy Knell-Taylor
(@KnellTaylor) reported
@AskNationwide An iPhone 11. No error message but same as before, when I try to open the app I get a blank screen. So I offload and re download and go through the whole process of re-entering my customer details and one time code. Done it 3x already this week!
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Lucy Knell-Taylor
(@KnellTaylor) reported
@AskNationwide what’s going on with your iPhone app?! Every time I try to use it buffers for AGES & I end up having to re-download. Had the same issue before and was advised to do updates - tried that, still really laggy all week… Help!
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Jonathan Cantliff
(@cantliff9) reported
@AskNationwide So how do I shut this account down now because it's not useful to me
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Amy Evans
(@ames07031977) reported
@AskNationwide It was working great until about Sunday
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*purplepumpkin*
(@purrplepumpkinn) reported
.@AskNationwide Very disappointing to see that the only way to contact you for help when in ill health is by phone or in branch. What about when you are really not able to talk or leave the house? #MentalHealth #MentalHealthAwareness #financialservices
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IamHopeOfLight
(@Iam007Robi) reported
@AskNationwide why there is no option available for Tracker rate selection for existing customer while doing online switch?
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Zara
(@ZaaaaraT) reported
@AskNationwide I set up a one off payment to a new payee yesterday for today, but hasn’t left my account yet. If I call would someone be able to help me work out why? Or could they come out at anytime today?