1. Home
  2. Companies
  3. Nationwide
Nationwide

Nationwide status: access issues and outage reports

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  • 46% Login (46%)
  • 26% Website (26%)
  • 18% Mobile App (18%)
  • 8% Transactions (8%)
  • 2% Transfer (2%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: London, Croydon, Telford, Tavistock, Basildon, Orpington, Dorking, Mitcham, Derby, Derry, Nottingham, St Helens, Glasgow, Swansea, and Portsmouth.

CityProblem TypeReport Time
London Mobile App 1 day ago
Croydon Login 2 days ago
Telford Website 4 days ago
Tavistock Transactions 4 days ago
Basildon Mobile App 5 days ago
Orpington Mobile App 5 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • fionacamwriter
    Fiona Cameron 🇪🇺💚🤍💜🐇🐈‍⬛🖋 (@fionacamwriter) reported

    @AskNationwide Despite all your TV advertising re customer service, it appears to be non-existent. Impossible to get past the AI bot to reach your ‘dedicated teams’. They are dedicated to being uncontactable, it seems. I’ll be looking for recommendations about banks which do actually care…

  • scriptwren
    B (@scriptwren) reported

    @yawizzy @ChelleChipato @AskNationwide Sometimes these days it’s the best way to get proper customer service, that’s why. Why are you trying to police social media like this? Clearly they have exhausted face to face possibilities. What happened to decent customer service and a bit of empathy?

  • Missamypacey_93
    Amy Marie 🤍🖤 (@Missamypacey_93) reported

    @Paulaj1984 @AskNationwide It was my friend bank that was down . I had a panic as i seen it leave mine

  • hjs2309
    Helen (@hjs2309) reported

    One of your ATMs swallowed a large cash deposit then said transaction failed and machine went out of service. Called customer service but they said there wasn't anything they could do and we'd have to wait until Monday to go into branch. Surely more can be done?! @AskNationwide

  • gameofmagnitude
    Name. (@gameofmagnitude) reported

    @Via_SocialMedia @AskNationwide **** that degeneracy right off.

  • DavidJC9930
    𝓓𝓪𝓿𝓲𝓭 🌊 (@DavidJC9930) reported

    @AskNationwide hi i haven’t been able to see outgoings transactions in app, i assume since midnight, service say it’s ok so is the app just being glitchy?

  • ianross48395988
    ian ross (@ianross48395988) reported

    @AskNationwide Nationwide advised a customer of our company we were a scam concern and not to pay us for an order! We are a small 22 year old family company.

  • maryphillips22
    Mary (@maryphillips22) reported

    @AskNationwide any updates? Can’t get through to telephone banking as you have a 50 minute wait time!! Your website says internet banking is working so why can’t I log in?

  • Talk_To_Will
    Will.I.Amッ (@Talk_To_Will) reported

    @ChelleChipato @AskNationwide Instore banks are next to useless these days. Go in to open a joint account with all the documents and get pushed into a room to do on a tablet because it’s all online. Lloyds aren’t much better as have to do online too (only popped into Lloyds because there was an issue online!)

  • fucking_scary
    REALLY SCARY GUY📎 (@fucking_scary) reported

    @AskNationwide Your bot is so broken that you need me to NOT talk to it if I want to get any actual help? And when it puts me in line is it just going to hang up on me again? Look I know you’re just doing your job but you can understand that this is unacceptable, right?

  • itsfar2bright
    ME? I'm not well.... (@itsfar2bright) reported

    @AskNationwide Tryint to transfer money on app and being asked to use card reader. I have never had a card reader on my account. Is this the same IT update error which happened a few months ago. When is this being fixed?

  • yawizzy
    Yaw Asante (@yawizzy) reported

    @ChelleChipato @AskNationwide Go talk to the manager at the bank not here. Not everything is for social media and public consumption. The bank will probably DM you and ask to do same. What happened to offline problem solving?

  • Marv147
    Marv147 (@Marv147) reported

    @liamoa @ChelleChipato @AskNationwide The point being that the lad already held an account with Nationwide so he wasn’t a new customer, he was just trying to open an additional account.

  • 11glittergal
    Andrea ☘️ (@11glittergal) reported

    @AskNationwide customer service is shocking. My elderly, disabled widowed mum has been scammed and you’ve refused to do anything. Your advisor was very patronising and his attitude stank. This is why I moved to another bank myself and have advised mum to do the same!

  • mrscarrj
    Julie Carr (@mrscarrj) reported

    @ChelleChipato @AskNationwide Son had a similar experience with @AskNationwide Had been a customer since age 11, had correspondence from them asking for ID when he was 19. All he had was driving licence so they said he would lose access to his money. Had major panic attack in branch. Formal complaint made.

  • gb62028
    George Brown (@gb62028) reported

    @AskNationwide so please enlighten me as to how I’m locked out of setting online banking up but then I tried to access my customer number and it says I’m locked out of setting it up Honestly a joke, regretting trying to set up an account with u

  • jon_d_scott
    Jonathan Scott (@jon_d_scott) reported

    @AskNationwide - been trying to login to the app but keep getting logged out and asked to restart it. Been like this a while now

  • owen_o24
    owen (@owen_o24) reported

    @AskNationwide your anti-fraud system has blocked a payment of mine, leading to me paying an extra £90 for festival tickets. Customer service offered me £25 and told me to use another bank next time. Are you able to assist me with getting the other £65 back please?

  • maryphillips22
    Mary (@maryphillips22) reported

    @AskNationwide It is still happening, I can’t log in

  • maxsec
    Martin Hepworth (@maxsec) reported

    @barneyc @AskNationwide Because egress etc all suck , hard to use , slow down aunt mable's ability to get at stuff UX mainly

  • wanna_be_dj
    Matty M (@wanna_be_dj) reported

    @AskNationwide just received a letter from you stating you’re removing my overdraft and you’re giving me 30 days to pay it off??? Shocking service from the ‘peoples’ bank. Never been over my over draft. Don’t live in my overdraft have 3k a month go in and you’re doing this. How can you even be allowed to do it. Time to move banks.

  • ShaunGaz
    gazza (@ShaunGaz) reported

    @JoshPearson88 @AskNationwide I have 2 accounts with nationwide got jack ****.

  • gem_gem14
    Gemma H (@gem_gem14) reported

    @AskNationwide I have switched my bank over to you fully and still have no option setting up biometrics to remove card reader. Be coming an issue as can’t send my teenager funds if needed. How long after switching will this take to be an option?

  • ScrumMachine
    Bryce Lawrence (@ScrumMachine) reported

    @AskNationwide @NevadaBHillon Never had a problem with NW internet banking wherever I am in the world! Been a customer for 30 years

  • bigbluemailer
    Bluemailer (@bigbluemailer) reported

    @AskNationwide @RLHobs I agree with this.The app is awful and I have reported it several times, nobody takes a blind bit of notice. The IT people at Nationwide are useless.

  • ChelleChipato
    Chelle (@ChelleChipato) reported

    @gondo_nicole @AskNationwide Thanks but that’s not what their website says, also he has been accepted and the uni had provided the relevant codes to open his student account. There was absolutely no reason why it couldn’t be opened so this is incorrect

  • ChelleChipato
    Chelle (@ChelleChipato) reported

    It makes no sense why your service at @AskNationwide Bilston branch was to stop him from opening an account even with the right credentials. I am glad that he didn’t just walk away and in fact when this was raised at the main branch they were shocked with the treatment he got!

  • LuxuryMoon
    Heather Finlay 🕊️KPSS💚🤍💜 (@LuxuryMoon) reported

    @AskNationwide Your new style layout for online banking is very poor and much worse than the current one. I sent a message a couple of days ago saying that I don’t want to switch but received no reply. The old style holds the information on one page . With a grid format that makes it easier to see and find a transaction . The new one is all over the place , disorganised and forces me to scroll up and down constantly . It seems that you have gone for a system that suits your tech staff but not your actual customers How do I retain the old style? I feel so strongly about this that I will move to another bank if forced to use the new style

  • GitGrumpygit
    the original Grumpy *** (@GitGrumpygit) reported

    @ColfromCheshire @RBS_Help @AskNationwide I know and it was an error from them

  • lizreason
    Liz Reason (@lizreason) reported

    @AskNationwide I received an email about voting but it was empty. I would like it sent again successfully. I also want to know that I can vote for the customer representative