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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (34%)
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Transactions (30%)
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Login (14%)
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Website (13%)
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Transfer (6%)
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Withdrawals (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Worthing, Falmouth, Wigston Parva, Croydon, Thetford, London, Leicester, Belfast, Crawley, Poplar, Coventry, Portsmouth, Manchester, Southwark and Uckfield.
| City | Problem Type | Report Time |
|---|---|---|
 Worthing |
Transfer | |
| Falmouth |
Login | |
| Wigston Parva |
Login | |
| Croydon |
Transactions | |
| Thetford |
Transactions | |
| London |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Karen camm 💙
(@Karencamm1) reported
Terrible service today in @AskNationwide Towcester. Waited 20 minutes to be served, asked to take a seat,patiently waited again while they served more customers.Eventually have given up. I thought opening an account in local branch would be good for NW and me, appears not.
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Ian Turton
(@ijturton) reported
Word of warning for anyone with @AskNationwide who hasn't used their credit card during the pandemic lock down - the Nationwide will cancel your direct debit with out warning and will report you to a credit reference agency for the missed payment too! #LookingForANewBank
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Sharei
(@ShareisCorner) reported
@AskNationwide my phone is broken, cannot get my imei number from my broken phone? What do I do as I cannot register online or over the phone. I need to speak to someone!
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Joanne Baker
(@MsJoBaker) reported
@rosetintedtw @AskNationwide I'm in exactly the same situation. 57 mins on hold and it has rung me off. Back of the queue again. Awful service!
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European1n(U)K
(@European1nLdn) reported
@AskNationwide I want to make a payment via BACS and neither the online banking portal nor the App seem to allow this. Please help. Thanks
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rose
(@rosetintedtw) reported
@lv your ‘breakdown cover’ is truly awful. My husband has been waiting 5 hours in the cold for you to get to him despite being told it would be under 2 hours. Will be cancelling our @AskNationwide accounts and finding alternative cover.
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Chris
(@chris_eud) reported
@AskNationwide It did - suspect you had mortgages down while you put in new rates
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jacqueline Hall
(@jacquel53631796) reported
@AskNationwide is your mobile app working?
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Nicole Penney
(@Nicolef1Penney) reported
@AskNationwide Fine. I’ll bank with someone who can provide me with an app that allows me to access my account without problems. And just to be clear I have experienced problems way before any new iOS updates have come out. And the fact that you can’t even check your pending payments online ….
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Jen
(@Jen_Crowe17) reported
@AskNationwide hi been trying to do a balance transfer all day but keeps popping up say “we’re sorry” and to check service availability. Which there are no problems. Anything else I can do?
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WozxAmbassador
(@WozxAmbassador) reported
@AskNationwide Nationwide, I want to reduce my impact on the environment. When will you give customers a chance to help the environment by bringing out climate change bank accounts? I want to support businesses that care about the environment. #wozx @EfforceOfficial
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Just Ali
(@Imnotfromsparks) reported
Dear @AskNationwide and @networkrail you two need to have a conversation about payslips for mortgage applications as the latter party makes it very confusing for the former party to understand. Please sort this out because it would really help me. Many thanks.
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Nicole Penney
(@Nicolef1Penney) reported
@AskNationwide I’m aware of that for goodness sake. I am trying to explain that I couldn’t even log onto the website and check my pending payments because it is not an option via the website. It is ridiculous that you can only check that via the app.
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Emma Powell
(@emmalucypowell) reported
@AskNationwide I’ve had a refund made to an account that has been shut down. Is there any way of retrieving it?
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Nicole Penney
(@Nicolef1Penney) reported
@AskNationwide … is ridiculous. That’s a website so I can’t imagine what your excuse is for that.
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KH
(@KazHolmes77) reported
@AskNationwide And now it’s not working again. Do you have any plans to make it work on iOS 15?
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Terry
(@woolytel) reported
@AskNationwide @sainsburys the £100 is still showing on my account despite the petrol being taken last Saturday. Your website says the charge will be updated alsmost immediately with correct amount….obviously whoever wrote that has no understanding of time!
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J18Bimmer
(@Labomber638) reported
@AskNationwide be wary of the switching service. You have to switch within 30 days. Nationwide completing switches outside the 30 days so they don’t have to make payment. Very Poor!
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2maddogs
(@mumto3teens) reported
@AskNationwide app not working properly. Not showing my mortgage account. And nothing wrong my end
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mostly salt & fat #blacklivesmatter
(@simonmcc) reported
from
Lisburn, Northern Ireland
@sil @AskNationwide As a loyal Nationwide customer, this is why I have kept my @monzo account active, much easier, especially if the payee wants reference text per transfer.
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Sharei
(@ShareisCorner) reported
@AskNationwide Hi Rory, yes, the phone is broken, cannot turn it on, so I can't register it to claim on my insurance
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KPD75
(@KPD752) reported
@AskNationwide And yes it was a flex account. Your website also states you can withdraw cash in a branch, so if things have changed please advise and we can remove all family accounts from you and find an alternative that provides a friendly counter service
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KPD75
(@KPD752) reported
@AskNationwide The service was atrocious. Her local branches have recently closed and this branch was an alternative. The CA serving her was just rude.
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Amanda
(@aemeales) reported
@AskNationwide No, but 2 forms of ID needed. Why not adjust the ID requirements for a 12 year old. Clerk told me that if she is old enough to have a bank card she is independent and parent not involved. So why then ask for my account details to help her get through security. Process is awful!
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Benjamin McIver
(@benjamin_mciver) reported
@AskNationwide I seem to be getting generalerror page whilst trying to login. 🙄
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S̸t̵e̶f̸f̷ w̵a̶y̴
(@steff_way) reported
@AskNationwide hi, my card is not working on online payment have you got a number i can contact about this?
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Stuart Langridge
(@sil) reported
@MostFoolhardy @AskNationwide might be a good plan for someone who isn't me, this. If I did it... I'd burn my flat down or something :) But nice hack!
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Jen
(@Jen_Crowe17) reported
@AskNationwide Just tried and yes same problem on website. Thank you will phone now
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Benjamin McIver
(@benjamin_mciver) reported
@AskNationwide There's no point in that, as I'm not switching browsers before knowing the problems with the current one.
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Benjamin McIver
(@benjamin_mciver) reported
@AskNationwide Tried using Xperia I III, same error page.