Nationwide down? Current status and problems

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (30%)
• Mobile App (27%)
• Website (25%)
• Transactions (11%)
• Transfer (6%)
• Withdrawals (2%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Sheffield, Ross on Wye, Manchester, Milton Keynes, London, Liverpool, City of London, Glasgow, Eastbourne, Letchworth Garden City, Kettering, Edinburgh, Horsham, Maidenhead, and Croydon.

City	Problem Type	Report Time
Sheffield	Website	4 hours ago
Ross on Wye	Login	10 hours ago
Manchester	Website	10 hours ago
Milton Keynes	Login	1 day ago
London	Website	1 day ago
Liverpool	Login	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tom (@L0rd_Tom) reported 3 minutes ago

  @AskNationwide hello I sent a payment to a different account earlier and it has yet to receive. The money is showing as having left my account though. Please can you help confirm where this money is as it’s causing me some concern?

• 
  TwinFolk (@Robjn12) reported 5 minutes ago

  @AskNationwide There has been a slight arrogance from nationwide over this issue. Almost tough luck..no one is to big they won’t take a big fall

• 
  Numb Euphoria (@EuphoriaNumb) reported 8 minutes ago

  @AskNationwide @ShakeyDay How come you're minimising the problem by saying this evening? I'm so confused with who's running your customer service department and super disappointed that I'm banking with you. The link you're sending out also doesn't reflect what you're saying.

• 
  Marty Boyle 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@shakyboy88) reported 11 minutes ago

  @AskNationwide Sitting here unable to top up my heat because your system is down, any chance of an update to whats going on?

• 
  Lee (@Lee865505) reported 11 minutes ago

  . @AskNationwide went down today meaning no transfers. It’s amazing the amount of people that don’t have any money put to one side!

• 
  Chris E (@sscde) reported 11 minutes ago

  @AskNationwide @bigbossman1987 ‘Ongoing fault’ doesn’t mean no updates can go on the site. What are your teams doing to fix it? They (should!) know what the issue is, so just say ‘X caused the issue, Y is what we are doing to fix but we can’t say 100% when it will be fully working’ is better than silence…

• 
  TwinFolk (@Robjn12) reported 12 minutes ago

  @TwunkWoop @sk94372333 @AskNationwide It’s still not working I’m afraid

• 
  Ry (@RyWills94) reported 13 minutes ago

  Why is it @AskNationwide always have issues with their fps, sort it out!

• 
  Numb Euphoria (@EuphoriaNumb) reported 17 minutes ago

  @AskNationwide @ShakeyDay Update: the website has changed. I think we're all going to be okay by tomorrow.

• 
  Graham Wilson (@GrahamWilson999) reported 18 minutes ago

  @AskNationwide Maybe if Nationwide concentrated on having there systems working correctly instead of giving out prizes. How can a technical issue wipe out payments only days before Christmas. Shocking. Hope NW have some prize money left to pay compensation to affected customers!

• 
  Catherine Stead (@cathstead) reported 18 minutes ago

  @AskNationwide Why is there a payments issue on my Flexaccount

• 
  Alireza (@AliRBahari) reported 26 minutes ago

  Is there an end to this payment problem? Such a wonderful Christmas present to your customers!It’s making me nervous as am awaiting for online payments in/out of my account. @AskNationwide

• 
  Riz M (@Godzilla9910) reported 28 minutes ago

  @AskNationwide Hi. I have payments going out on the 24th ,I need to have money in there for it to go out but obviously there is a problem with incoming payments. Would nationwide cover any charges which I might get

• 
  Donna Wilson (@DonneronWilson) reported 29 minutes ago

  @liquidaria @AskNationwide It doesn't say that on the actual website. Still saying fully broken :(

• 
  amirah kukan (@AmirahKukan) reported 31 minutes ago

  @laurajaneosborn @AskNationwide Hopefully not. I'm praying the problem will be fixed for everyone b4 that. Benefits use BACS I've seen that a few customers have recieved their payments. I really hope this is the case

• 
  JoJo (@JoJoBoss79) reported 32 minutes ago

  @TwunkWoop @sk94372333 @AskNationwide Mine isn’t working.. where have they updated to tell us this?

• 
  Jackie Dupre (@JackieDupre5) reported 33 minutes ago

  @TwunkWoop @sk94372333 @AskNationwide No it's not working you moron

• 
  Mark (@markgsx_r) reported 35 minutes ago

  @AskNationwide Any further updates? I have now missed my credit card payment deadline, even though the “faster” payment was made in plenty of time. How will you support members who incur charges resulting from this failure?

• 
  Threnodial_boy. (@ThrenodialBoy) reported 39 minutes ago

  @aliswindell90 @AskNationwide AND ITS STILL NOT WORKING 11 HOURS LATER?! #nationwidewheresourmoney @AskNationwide #HALLO?

• 
  BMH (@BenMHolloway) reported 41 minutes ago

  @AskNationwide when will the issue be fixed? Can we get a proper update instead of the same copy and pasted answer

• 
  Mark Brown (@MarkBro22301157) reported 42 minutes ago

  @AskNationwide I’ve managed to find someone who could top up my electric, thankfully..but if this isn’t sorted it’s going to be food I need tomorrow morning? Wtf

• 
  324 Designs (@Designs324) reported 49 minutes ago

  @AskNationwide is the payment issue fixed at all? Like can we get our wages and money into our accounts?

• 
  C (@C_Chrltn) reported 49 minutes ago

  @AskNationwide Nationwide members currently cannot access funds received or pay essential bills but you tweet about it 12 hours later, close your phone lines and don't provide any kind of satisfactory timescale or response?

• 
  suzie (@suziempay) reported 51 minutes ago

  @allyshacrow @AskNationwide Same here all those people having wages or benefits or even from relatives to help out in these last few frantic days how can you do it or even buy online if u can't get out ?! Awful and so much xtra stress we don't need

• 
  Laura Hall (@LauraHa96777571) reported 52 minutes ago

  When u are waiting for a payment and because ur bank is down nothing can be done :( sort it out @AskNationwide we are all struggling so close to xmas… cant get my deliveries till after now fully fuming

• 
  Threnodial_boy. (@ThrenodialBoy) reported 52 minutes ago

  @boriscarter52 Same story with me my friend and other than an apology on here there is zero information on the @AskNationwide website, I mean really!

• 
  Rebecca Van Havere (@RebeccaVanHaver) reported 54 minutes ago

  @AskNationwide When will this be sorted? I have no food in the house & haven’t been able to eat all day since I have no access to my account or money.

• 
  M K (@Kersh2702) reported 57 minutes ago

  @TwunkWoop @sk94372333 @AskNationwide I'm still awaiting a transfer from an associate with a Nationwide account so "No", it is not working currently.

• 
  house of fraser (@Stephen5269511) reported 1 hour ago

  @AskNationwide Really don’t want to sound harsh but nationwide is a dreadful service mind, always a problem

• 
  Jack Clarke (@JackClarke1596) reported 1 hour ago

  @AskNationwide My cat is at the vets at the moment needing treatment and I need to pay upfront. I CAN’T pay up front because of YOUR PROBLEMS and so my cat cannot have the surgery needed - this is INCREDIBLY DISTRESSING. Please advise urgently when this will be resolved.