Nationwide status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (48%)
• Website (25%)
• Mobile App (17%)
• Transactions (8%)
• Transfer (2%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Nottingham, St Helens, Glasgow, Swansea, London, Portsmouth, City of London, West Bromwich, Ascot, East Harptree, Liverpool, Southminster, Luton, Rochdale, and Colchester.

City	Problem Type	Report Time
Nottingham	Login	1 day ago
St Helens	Login	3 days ago
Glasgow	Mobile App	3 days ago
Swansea	Login	5 days ago
London	Website	6 days ago
Portsmouth	Website	6 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Neil cole (@Neilcol19002790) reported 3 minutes ago

  @AskNationwide how do I send a person X message as you don’t seem to have a email contact address on your website

• 
  Peter McDermott💙 (@PeterMc_Dermott) reported 5 minutes ago

  @AskNationwide Had to find another way round getting to talk to someone. Poor service re bereavement

• 
  Matt Leslie (@mattleslie74) reported 6 minutes ago

  @AskNationwide Your automated service is hopeless. Took eight minutes of being given the runaround & having to answer the same questions over & over before I got through. Also, your app (for Android) is not working when verifying a payment I've made to a third party.

• 
  kathleen reid (@independencekat) reported 7 minutes ago

  @MattyCanPic @AskNationwide Im having a very similar problem , also funds not transferring from savings account.

• 
  Lauren ☕🎶 (@DiamondDaysXO) reported 9 minutes ago

  @AskNationwide Hoping you can help me with this if APCOA refuse? It was on a debit card though.

• 
  Frazer Grant (@financefraz) reported 16 minutes ago

  @AshDavidsonUK @AskNationwide eww thats not the best is it for a customer of 30yrs! I don't bank with them tbh, only savings and a credit card, still have a bank acct with them to take advantage of the £100 payment though

• 
  Mark Wilson #NAFOfellas 🇬🇧 🇺🇦 (@MarkWil66911411) reported 17 minutes ago

  @AskNationwide Yes I got it in the end but unfortunately seem to be having the same problem again this evening

• 
  Chris (@Sparky2504) reported 17 minutes ago

  @AskNationwide This is exactly why I’ve now taken my 3 accounts to NatWest. Nationwide are so behind with the times with their procedures & systems. NatWest can usually fix everything online without having to call them. People don’t have time to call companies & wait on hold for ages anymore!

• 
  Fiona Cameron 🇪🇺💚🤍💜🐇🐈‍⬛🖋 (@fionacamwriter) reported 23 minutes ago

  @AskNationwide Despite all your TV advertising re customer service, it appears to be non-existent. Impossible to get past the AI bot to reach your ‘dedicated teams’. They are dedicated to being uncontactable, it seems. I’ll be looking for recommendations about banks which do actually care…

• 
  Francis Wilcox (@Tel_Wilcox) reported 23 minutes ago

  @AskNationwide NO MONEY FOR A WEEK NOW You closed my account with ZERO notice>REFUSED to give any reason>WONT tell how to resolve things>BLOCKED the Account Switch Service>sent emails saying NOTHING>MIGHT re-send letter >POSSIBLY send a cheque>WONT confirm what to do next😠😠

• 
  fiona brown (@fionab2367) reported 23 minutes ago

  @eugenereid @AskNationwide Been a long life customer as well and cannot fault the service provided

• 
  Philip Sirr (@PhilSirr) reported 26 minutes ago

  @AskNationwide what was the criteria for a customer getting the £100 bonus ? i have a savings account a current account and a mortgage

• 
  Duncan Gillespie (@DuncsGillespie) reported 27 minutes ago

  A big SO to the customer service @AskNationwide Orpington in setting up my Member Exclusive Bond.Other banks will just tell you to go home and do it online.But in branch it’s quick and more importantly safer, as it gives customers peace of mind from making mistakes #nationwide 🙌🏻

• 
  Scunner Campbell🏴󠁧󠁢󠁳󠁣󠁴󠁿💙🇺🇦 (@Turbo_GSXR11) reported 34 minutes ago

  @AskNationwide Post has been. Still NO new issue card. Over a WEEK later. A week!

• 
  Danny Pound (@dannypound88) reported 35 minutes ago

  @AskNationwide I have experienced potentially suspicious activity on my account and cannot log in on your site to query this?

• 
  Agent_M (@TheColonel_83) reported 36 minutes ago

  @AskNationwide my account is showing ‘unable to load’ but the service status is saying everything is fine? Can you advise what could be the problem? Thanks 🙏

• 
  Matt Leslie (@mattleslie74) reported 37 minutes ago

  @AskNationwide The app issue has been ongoing for the last fortnight. I've restarted my device, I've uninstalled and reinstalled the app, but it is glitches aplenty when verifying a payment I've made to a third party.

• 
  George Brown (@gb62028) reported 37 minutes ago

  @AskNationwide so please enlighten me as to how I’m locked out of setting online banking up but then I tried to access my customer number and it says I’m locked out of setting it up Honestly a joke, regretting trying to set up an account with u

• 
  Chris (@Sparky2504) reported 37 minutes ago

  Hi @AskNationwide The app isn’t working for me either! It hasn’t been working since last night. Keeps saying “Something went wrong”. I have restarted the app and also uninstalled and reinstalled it. Still doesn’t work.

• 
  JA (@IAmMrA) reported 39 minutes ago

  @AskNationwide How do I cancel a Payment? I’ve ordered something Online and the website has turned out to be ‘unsafe’.

• 
  Kaleem Aftab (@aftabamon) reported 42 minutes ago

  @AskNationwide none of the numbers to call from abroad work? It's impossible to reach you!

• 
  Tina Raistrick (@tinamay1977) reported 46 minutes ago

  @AskNationwide I cant access the app, first lloyds now nationwide is down

• 
  Walid (@walid_ahmadi07) reported 48 minutes ago

  @AskNationwide @DifferentHoney I have never received this £100 despite being long serving customer😔

• 
  james (@jimbo271960) reported 48 minutes ago

  @MichaelFra89678 @duffers0000 @AskNationwide Current account saving account and a mortgage if you have one these you should get it but theres always T&C's i did have one but they closed it down bastards lol

• 
  Crissy (@xcrissyyy) reported 50 minutes ago

  @AskNationwide hi, are there any known app issues? Mine keeps timing out so I can’t log in

• 
  ME? I'm not well.... (@itsfar2bright) reported 55 minutes ago

  @AskNationwide Wow… you’ve replied to an email I haven’t sent! As a customer service help desk - are you aware this is an issue which has been created by an update to the systems? And is NOT a customer issue?

• 
  johnny (@johnny_0789) reported 57 minutes ago

  @AskNationwide your service is ridiculous. Called twice and agent called Chelsea dropped the call on me and was rude

• 
  2SpikyHairedWweFans (@2spikywwefans) reported 58 minutes ago

  @santanderuk you ******* **** bastards! Been waiting over an hour on chat to be connected! What is it with this **** substandard service! I really am thinking of moving to @AskNationwide

• 
  Mr Joshua (@MrMrJoshua) reported 58 minutes ago

  @AskNationwide That's not the problem. I need a card sent to branch due to insecure address. Five months with no card. @MartinSLewis - this is really getting me down.

• 
  Small School RETIRED Teacher🙋🏻‍♂️ (@SmallSchool_KS2) reported 1 hour ago

  @benjaminlfc @AskNationwide @ragrace1967 So your problem is..,?