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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Website (30%)
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Login (29%)
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Mobile App (27%)
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Transactions (10%)
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Withdrawals (3%)
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Transfer (1%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: City of Westminster, Braunton, Montrose, Taunton, Leigh, Watford, Preston, Royal Leamington Spa, Leeds, Swadlincote, Walton-on-Thames, Tonbridge, Winchester, Huddersfield and Sunderland.
| City | Problem Type | Report Time |
|---|---|---|
 City of Westminster |
Website | |
| Braunton |
Login | |
| Montrose |
Login | |
| Taunton |
Login | |
| Leigh |
Login | |
| Watford |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Cheerylfc
(@Chantel34243895) reported
@AskNationwide I need help so if you can inbox me that would be great
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Preety Carter
(@PreetyCarter) reported
@robcarlyle @AskNationwide I have the same issue. You can’t potentially tell thousands of customers they can’t have access to the app, I have five different accounts with you and use the app everyday. I also have an account with another bank and their app is fine….
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Daniel Cunningham
(@Cunninghamster) reported
@Woodlands86 @Richardmcfc @AskNationwide You chose to install beta software and shouldn't expect support. I'm running 15.1 and can't access my accounts, same boat as you. Three ideas of the beta is to give developers time to update their app before it goes live. NW rushing an update will lead to security holes.
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🎀☠️ 𝔇𝔞𝔫𝔢𝔢 𝔉𝔞𝔦𝔱𝔥 Ⓥ 🎸
(@missdaneefaith) reported
Well that was the easiest phone call made to a bank ever. Big up to @AskNationwide customer service team.
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Luke Gray
(@LukeGray1997) reported
from
Portsmouth, England
@AskNationwide are you having issues with your online banking app. I’m trying to amend a standing order but keep getting told I’ve entered incorrect details when that isn’t the case.
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Jamie White
(@jamiewhite862) reported
@AskNationwide This issue is beyond a joke now. It’s been weeks, I get I’m using a Beta, buts it only a incremental one, so there are no significant changes, just bug fixes. If by the end of the day I still can’t access my account, it’ll be getting closed tomorrow. Your choice!
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James Norris
(@nozzla) reported
@AskNationwide @Owen1401 when will this be updated? really poor support.
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Claire Eastaugh
(@vadania82) reported
@AskNationwide advised by Asda my refund needs to be released by the building society as they processed it on 10th Sept. They’ve given me a transaction number to provide. Help!
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Owen
(@Owen1401) reported
@AskNationwide are you going to release an update for the issues for people running iOS 15.1? Been nearly a week now with no mobile app to use
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Philip Olivier
(@PhilipOlivier8) reported
@AskNationwide has taken my direct debit twice. After contacting them they promised to not do it again, but they are not refunding me the double payment. Quick to take your money, nowhere when you need them to fix their error. #badservice
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Gemma Trathen
(@icegem1990) reported
@AskNationwide for about 3 days now I’ve been trying to log in to my online banking app and it’s not loading, is a problem with the system?
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______
(@nugeei) reported
@AskNationwide If you’re 15.1 or higher, the app won’t load due to it thinking it’s still BETA…I have the same issue, going to have to wait until the app is updated
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steve scantlebury
(@stevescants) reported
@AskNationwide hi how can I book a mortgage appt at my local branch without going in first. And without having to wait hours on the only number given on the website
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angelus payne
(@angeluspayne1) reported
@AskNationwide need your help asap
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Mike Johnson
(@beardylonghair) reported
@AskNationwide Hi Gill, thanks for the reply. This has been an issue since IOS 15 stable which is still yet to be fixed. The solution is to move to a bank that actually cares about customers, which I’ll be doing first thing tomorrow. @StarlingBank & @monzo apps both work fine. Regards, Mike
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Dan Hemming
(@DanHemming) reported
@AskNationwide you do realise repeatedly sending me letters saying "we haven't resolved your complaint yet, but we will by x date", moving the date on each time, is now more annoying than the actual issue itself? (Which I've solved now, no thanks to you)
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Benjamin Blyth
(@bjblyth) reported
@AskNationwide Ah, that would explain the app not working. Glad I saw this. Shame, @monzo works perfectly!
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Philip Olivier
(@PhilipOlivier8) reported
@AskNationwide due to an error that they admitted to, taken substantial amount of money from my @LloydsBank account due to a DD error. This cost me money in fees and @AskNationwide is refusing to refund the error or compensate me for the fees. #evilbank #badservice
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Fabien Marry 🇪🇺
(@Fabien_UX) reported
@AskNationwide Hi, I’m ok w your website. I’m sharing this so you devs can get ready. Maybe it’s a bug on apple side that will get fixed soon, or maybe the issue will still be there when 15.1 gets released… and then you have a problem. Much better to investigate now.
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Kevin Allsop
(@Lercutus) reported
@AskNationwide hi, I have had an issue where my weekly wages did not go into my account yesterday and 2 payments due to be transferred to my ISA's will not be covered for today. Is there a way I can stop them this week?
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aamks
(@AAMKS) reported
@AskNationwide we’re sorry but u cannot use online switch service to transfer payments from ur flex account. Contact ur local branch” Message on internet banking when i try to switch it to nationwide
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Andrew
(@AndyHeWrote) reported
@AskNationwide @Owen1401 Your team of developers have really let themselves down. People are saying it doesn’t work on iOS 15 which is the most recent official release.
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Laura
(@Ladyluck93xx) reported
@AskNationwide have been trying to use my debit card online this evening and it's being declined. Your customer service closes at 6PM?? What's going on? Not even a notification to say theres a block on my card or anything!
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Mike Johnson
(@beardylonghair) reported
@AskNationwide your app is still not working since IOS 15 update. This is really not acceptable when developer versions have been available for months now. Can you please stop pretending nothing is wrong. Go to App Store & sort reviews by most recent, many people having issues.
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Leoni Parry
(@ParryLeoni) reported
@AskNationwide trying to access my banking app and it is saying there is no account to display. Is this due to the maintenance work? I am currently relying on Apple Pay as I am waiting for a replacement card
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SIM1
(@SIM1_YT) reported
@AskNationwide my app wont open and its been over a week, any help
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Danny Jennings ©
(@MrDannyJennings) reported
@AskNationwide Hello. How do I close my account? I only have a help to buy ISA opened
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Benzo
(@Benzo86lfc) reported
@AskNationwide been trying to make a payment on my argos card for several days but can't because the nationwide page pops up and refuses to let me click continue after inputting the verification code. Could you please fix this issue before I ended going beyond the deadline????
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Mohammed akram
(@mohammedakram97) reported
@AskNationwide @boothycrew iOS 15 is not working also
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AJ liban
(@AjayLiban) reported
@AskNationwide Why did ypu guys block my card i am abroad in dubai and was Rold i could use it i can't text back due to phone is not working in dubai and use WiFi please contact me AsAP