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Nationwide

Nationwide status: access issues and outage reports

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Full Outage Map

Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  • 47% Login (47%)
  • 26% Website (26%)
  • 17% Mobile App (17%)
  • 8% Transactions (8%)
  • 3% Transfer (3%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Harringay, London, Northampton, Croydon, Telford, Tavistock, Basildon, Orpington, Dorking, Mitcham, Derby, Derry, Nottingham, St Helens, and Glasgow.

CityProblem TypeReport Time
Harringay Login 2 days ago
London Mobile App 4 days ago
Northampton Transactions 5 days ago
London Mobile App 20 days ago
Croydon Login 21 days ago
Telford Website 23 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • matt_s29
    Matt Sneyd (@matt_s29) reported

    @JoshPearson88 @AskNationwide Been with them over 17 years and got jack **** and got saving accounts with them

  • fucking_scary
    REALLY SCARY GUY📎 (@fucking_scary) reported

    @AskNationwide Your bot is so broken that you need me to NOT talk to it if I want to get any actual help? And when it puts me in line is it just going to hang up on me again? Look I know you’re just doing your job but you can understand that this is unacceptable, right?

  • CorinMesser
    Corin Messer (@CorinMesser) reported

    @AskNationwide Maybe it would help if I noted that none of our details have changed and our cover level hasn't changed and the Bank of England inflation calculator suggests our August 2025 premium of £626.30 should have increased to £638.75 not £987.00. Perhaps £987.00 was just a typo?

  • mattleslie74
    Matt Leslie (@mattleslie74) reported

    @AskNationwide The app issue has been ongoing for the last fortnight. I've restarted my device, I've uninstalled and reinstalled the app, but it is glitches aplenty when verifying a payment I've made to a third party.

  • willyamhobbs
    william (@willyamhobbs) reported

    @MattyCanPic @AskNationwide I am also having this problem

  • graceybabe1
    Gwen Davison (@graceybabe1) reported

    @AskNationwide @DavidJC9930 Just looked and i have same problem today

  • Tracy52468806
    Tracy (@Tracy52468806) reported

    @AskNationwide I know! That’s what usually happens! Today it was insisting I use a card reader or I should order one! I didn’t have it with me!! Yet another system glitch?

  • suze_appleby
    Suzanne Appleby (@suze_appleby) reported

    @AskNationwide called your credit card fraud line at your request, when it tries to put me through to someone it tells me it’s closed and tells me to call the number I’ve just called. Which according to your website is 24/7. Not very reassuring, what do I do now?

  • dannypound88
    Danny Pound (@dannypound88) reported

    @AskNationwide I have experienced potentially suspicious activity on my account and cannot log in on your site to query this?

  • Johnboy014
    Johnboy Scott 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Johnboy014) reported

    @AskNationwide Got better things to attend to Nathan. Again,cracking customer service. Keep up the good work 👍

  • steph_wass
    Steph Wass (@steph_wass) reported

    Is @AskNationwide down? Technical issues AGAIN???

  • HelloPurgatory
    Hello Purgatory (@HelloPurgatory) reported

    Hey why can't I filter transactions from a specific payee on your online banking in the search function? Your banking upgrades are now a hindrance to my accounting PLEASE FIX THIS ASAP! @AskNationwide

  • hjs2309
    Helen (@hjs2309) reported

    One of your ATMs swallowed a large cash deposit then said transaction failed and machine went out of service. Called customer service but they said there wasn't anything they could do and we'd have to wait until Monday to go into branch. Surely more can be done?! @AskNationwide

  • alexbirch1992
    Alex Birch (@alexbirch1992) reported

    @AskNationwide @steph_wass Can confirm there is an issue - no pending payments from today and problems getting into the app

  • AstonoftheLord
    Aston Lord of Who 🦁 (@AstonoftheLord) reported

    @MichaelFra89678 @SkhTrains @AskNationwide Then maybe save some money like the rest of us and you will get a little bit of help. If you can’t save £100 by your age then you are not making good financial decisions.

  • dannyjames2913
    Danny Hughes (@dannyjames2913) reported

    Hi i switched over to u on the 24th August and my direct debits have not been transferred over and ive got bills to pay which will now be late can u help @AskNationwide

  • BirdieBums
    Clare24/7 (@BirdieBums) reported

    @ChelleChipato @AskNationwide Very poor. He should have closed down his existing account, withdrawn funds and opened an account with a completely different bank followed by a letter to the complaints department.

  • carolerailton
    Carole Railton FRSA (@carolerailton) reported

    @Mattcarpfisher @AskNationwide Always had amazing service in branch. I have been trying all afternoon to get through to Aviva contact to give the details of my medical conditions. I have tried on line, on the phone, waiting on both occasions over 20 mins without further contact. What is happening. And when i have gone to one line it just gave me the website, which already i am holding onto but have had not response. And for your info. I went through the app to the chat box and they said they would get me a human but nothing happened and later i pressed 1 for a call back. Nothing. ****** the time i have spent without solving the problem is 3 hours. This is nuts i have a job and trying to do this is ridiculous. Such a shame it cant be done in the branch.

  • MarkWil66911411
    Mark Wilson #NAFOfellas 🇬🇧 🇺🇦 (@MarkWil66911411) reported

    @AskNationwide just had a faster payment sent however nothing is showing in the app are you aware of any issues

  • johnny_0789
    johnny (@johnny_0789) reported

    @AskNationwide your service is ridiculous. Called twice and agent called Chelsea dropped the call on me and was rude

  • 2spikywwefans
    2SpikyHairedWweFans (@2spikywwefans) reported

    @santanderuk you ******* **** bastards! Been waiting over an hour on chat to be connected! What is it with this **** substandard service! I really am thinking of moving to @AskNationwide

  • Pecunious365
    pecunious (@Pecunious365) reported

    @AskNationwide why oh why oh why can we still not pay in cheques on the Nationwide Banking App. It’s literally a basic feature of banking. @MartinSLewis you really need to help the consumer with this one - it effects 24 million people!

  • Yellowtillidie
    Mr Ransley (@Yellowtillidie) reported

    @AskNationwide You got this issue again today?

  • DavidJC9930
    𝓓𝓪𝓿𝓲𝓭 🌊 (@DavidJC9930) reported

    @AskNationwide hi i haven’t been able to see outgoings transactions in app, i assume since midnight, service say it’s ok so is the app just being glitchy?

  • jon_d_scott
    Jonathan Scott (@jon_d_scott) reported

    @AskNationwide - been trying to login to the app but keep getting logged out and asked to restart it. Been like this a while now

  • kdbsuff
    kdb_suffolk 7/2% #Let them race #ClimateChange (@kdbsuff) reported

    @LloydsBank with increased profits at the expense of customers. Their corp direction belittles customer issues to "complaint or stfu". Just money grabbing and not sharing profits We're off to town shortly to open a new account with @AskNationwide and in a month move two more.

  • Johnboy014
    Johnboy Scott 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Johnboy014) reported

    @AskNationwide Thank you for the £100. A loyal customer 👍 Oops,not a loyal customer. At least the Ceo has a good bunch of 💷💷💷 🤔👏👏😡

  • NickClitheroe
    Nick Clitheroe (@NickClitheroe) reported

    Hey @AskNationwide, your AI bot for customer service phone calls is dreadful. Get rid of it and just let us ring straight through to a human being please!

  • cmdfreeman
    Christopher Freeman (@cmdfreeman) reported

    @AskNationwide @Mollylou1988 Similar problem. Money transfer to another bank says it’s worked but over 90 minutes later hasn’t arrived. Something definitely wrong.

  • ChelleChipato
    Chelle (@ChelleChipato) reported

    @sadietrent_92 @AskNationwide Incorrect. He did open his bank accouny through the main branch, he had all the required documentation which was confirmed. Issue is why the first branch were gatekeeping when the other branch confirmed that what they had asked for was completely unnecessary