Nationwide status: access issues and outage reports
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
- Login (28%)
- Website (26%)
- Mobile App (24%)
- Transactions (15%)
- Transfer (6%)
- Withdrawals (1%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Haddington, Retford, Slough, Frimley, Wandsworth, London, Birmingham, Dartford, Ipswich, Leicester, Southend-on-Sea, Leeds, Brighton, Woodford Green, and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Retford
|
Login | 5 days ago |
|
Slough
|
Mobile App | 7 days ago |
|
Wandsworth
|
Login | 13 days ago |
|
London
|
Login | 14 days ago |
|
Birmingham
|
Transactions | 14 days ago |
|
Dartford
|
Transactions | 14 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
-
Chris (@ryansmi89) reported@AskNationwide 45 minutes on the phone, assured my issue was resolved. Came off the phone, it happened again. Now been waiting an hour and a half on live chat. Not best pleased with such poor service.
-
Jonathan Leigh (@LeighJonathan) reported@AskNationwide Hi Nathan I logged my concerns and asked for a response by email, which was an option on the form. I received a reply that did not even attempt to address my concerns. Just a list of contact numbers. Very poor customer service.
-
Diana Kimpton (@dianakimpton) reported@AskNationwide I’ve already spent an hour on chat trying to log a complaint. Tortuously slow and very frustrating.
-
Sallie-Jane Edwards (@salliejane9) reported@AskNationwide still awaiting for passnumber I can read, pin number, the app is down and arti is useless, plus there's no email address, so how do we use the bank?
-
Rachel small (@rachismall) reported1/2 WARNING to customers, immensely disappointed with @AskNationwide, been a loyal customer with my mortgage, never missed a payment, kept my house in great condition that it sells in 5 days! Having to move as my dad is palliative and I want to care for him, like I did my mum.
-
Preye Ababaowei (@PAbabaowei) reported@AskNationwide but I had an outstanding stipend that was supposed to be paid but was never made aware to me, I don’t know if you can help check my account and send the last bank statements on the account please 🙏🏿 It’s very important so I can take the case to court so I can properly paid
-
sam (@hunting_sam) reported@AskNationwide I’ve just tried the call centre to sort an issue. I was verified & then the bot said “Due to unforeseen circumstances your call cannot be taken right now” - I need to speak to someone but can't get through.
-
Dollydimple (@Dollydi26969910) reported@DebiEvansMatron @Vampfree1110228 @AskNationwide Agree re problems. Just been logged in to a Nationwide app chat ‘help’ line. No further forward after an hour. Just cancelled newly opened credit card account because of Nationwide abysmal admin.
-
@LW89Pics (@LW89pics) reportedWell done @AskNationwide for having a terrible online banking system that's stopping me from sorting out my finances. Whoever designs these things are sadistic.
-
can (@KJWXXX) reported@AskNationwide it’s impossible for me to register my savings account- the code I need doesn’t come then I’m timed out - tried many times
-
karen mckenzie (@kazbabs75) reported@AskNationwide phoned customer service 3 times this afternoon spoke with 3 different advisors and got 3 different answers to the same problem. How do I know what the correct answer is (if any!)
-
kathleen reid (@independencekat) reported@AskNationwide couldnt get 2 separate payments through this morning to, two different companies. Used another card , different bank. No issues at all.
-
Beelin (@beelinbaxter) reported@AskNationwide I have called this number. Unfortunately the helpful agent couldn't help. There might be a bug on your contactless limit edit page. Is there an IT helpline I can call?
-
CJ © 📷 (@photo_cj) reported@AskNationwide No, it's okay. Decision made as there is also reduced branch access to consider. If you don’t already have digital access, then you are basically stuffed! After 30years loyalty, we are too old to get all technical with new phones & expensive hardware along with broadband etc
-
louise 🍃 (@louise_crossing) reported@AskNationwide not happy with your service. Was told my switch was successful and account will be credited as was all criteria done and ive had someone say opposite and go back and say no longer valid. You advertised it till the 4th march so any application before should be fine
-
🦋 (@_xnxnxs_) reportedwhat a disgraceful experience i had in your kingston branch! @AskNationwide Simply requested help as i was struggling to open a bank account online. The lady i had had a bad attitude! After another question, she pretended not to hear me, randomly clicking with her mouse 1/2
-
William Cardale (@WCardale6746) reported@AskNationwide Hello, I tried to visit your stevenage branch recently in the afternoon and the atms were both switched off and the branch had shut early. Please could you let know if the atms were switched off due to issues as it was an inconvenience to me
-
Bobby Zelmut (@cockwomblefree) reported@AskNationwide my online banking app is not working. I have restarted phone and checked for updates. Is your service down?
-
John Nation (@JohnCJNation) reported@AskNationwide there appears to be a problem logging on requesting a text message? The card reader access is working.
-
Angels Ezra and JC 🐾🐾🐾🐾 (@kthreadgold113) reported@GuruGryff @AskNationwide Oh no, problem is finding a bank you don’t have to travel 15miles to visit the branch of 🫣
-
Tom Morgan (@twmorgan11) reported@AskNationwide No problem I'm sorted speaking to your agent now – but you should have a look at that in your app UX, as it's completely bonkers to ask a user to insert the lost card to replace their lost card
-
Ethan (@ethanms10) reported@AskNationwide is your triple access isa likely to return?
-
A S Rees (@reessandm) reported@AskNationwide Can't request pin reminder to access card reader
-
World Carrot Museum 🥕 (@carrotmuseum) reported@AskNationwide Now that Virgin Money is full part of Nationwide why can't I access your ISA rates as a Virgin customer? e.g 1 year fix 4.5% Virgin is 4.22%
-
me (@notmewhome) reportedSo I'm trying to switch my bank from @AskNationwide to @firstdirect @firstdirecthelp whu am I being told I cant as nationwide aren't part of switch service? Is this correct and how do I go about this now as I switched to get the £175
-
Barbara Rogers (@Barbarasreps) reported@AskNationwide Did you have a problem on Friday making payments or posting payments to accounts?
-
kathleen reid (@independencekat) reported@AskNationwide couldnt get 2 separate payments through this morning to, two different companies. Used another card , different bank. No issues at all.
-
#Dalekphobia a.k.a. #anti_Dalek_hatred tsar (@bindon) reported@AskNationwide The "new look" on the customer web portal is atrocious. You must create an option to keep the previous format permanently! I would switch banks, but I've been a customer for 40 years. Hopefully you will get over whatever it is ur design team are going thru & go back to how it was
-
Christine Bickley 🇬🇧 (@bickley200) reportedWas due to travel to DBX on 2nd March. Trying to claim back loss of AirB&B cost from @AskNationwide Flex Plus (covered by @avivaplc) and being told 'Underwriters are discussing it'. Checked Ts&Cs and we have complied with all. Anyone else having this problem? @Telegraph
-
Karen (@mooramana) reported@GuruGryff @AskNationwide First Direct! Been with them since inception. Never had a problem always available always helpful