Nationwide status: access issues and outage reports
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Full Outage Map
Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
- Login (28%)
- Website (26%)
- Mobile App (26%)
- Transactions (12%)
- Transfer (6%)
- Withdrawals (1%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Weymouth, Greenock, Aldershot, Letchworth Garden City, Stafford, Manchester, Liverpool, City of London, London, Southampton, Colchester, Nuneaton, Reading, Hackney, and Milton Keynes.
| City | Problem Type | Report Time |
|---|---|---|
 Weymouth
|
Mobile App | 2 hours ago |
|
Greenock
|
Login | 7 hours ago |
|
Aldershot
|
Mobile App | 11 hours ago |
|
Letchworth Garden City
|
Transactions | 1 day ago |
|
Stafford
|
Transfer | 1 day ago |
|
Manchester
|
Mobile App | 1 day ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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00 (@00dubbb) reported@AskNationwide how is a phone call gonna fix your app not loading? i ain’t a IT specialist
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J Jones (@JJones87684337) reported@AskNationwide Your banking app is not working properly. People cannot log in.
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Gary Fox (@garygfox) reported@AskNationwide There is a problem with the new look internet banking - unable to download statements using Firefox. When switch back to original view then can download statements. It works ok in Chrome
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William Cardale (@WCardale6746) reported@AskNationwide Hello, I tried to visit your stevenage branch recently in the afternoon and the atms were both switched off and the branch had shut early. Please could you let know if the atms were switched off due to issues as it was an inconvenience to me
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Darren Woods (@spinneywoods) reported@AskNationwide must say very unhelpful with a concern about my account not good customer service
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Sallie-Jane Edwards (@salliejane9) reported@AskNationwide still awaiting for passnumber I can read, pin number, the app is down and arti is useless, plus there's no email address, so how do we use the bank?
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Carl (@uncle_carl1) reported@AskNationwide So far your online service has required me to log in five times in ten minutes, won't allow me to convert my account and has a broken link to the page where I'm supposed to be able to . Online chat has no-one available either. Best possible service? Really?
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Mark Sowton (@SowtonMark) reported@AskNationwide How do I find out if you have blocked a genuine website after a previous hacking. I am NOT calling Customer Services.
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ourtrace89 (@ourtrace89) reported@AskNationwide are very close to losing me as a customer to renew my mortgage with them. Trying to set up the mortgage manager online and the only way I can do so is by calling them, calling into branch or by post! So frustrating!!!!!
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Claire McClean (@Claire__McClean) reported@AskNationwide Oh and despite what you are paying Dominic West a fortune to tell us on your adverts you are closing branches down. I no longer have any idea where my nearest one is!
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Ben Fowler (@BenFowler2) reported@AskNationwide is your app services down ? Also tried to call and told you can’t answer the call due to unforeseen circumstances ? What’s going on
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Barry O'Neill (@BCJONeill) reported@AskNationwide Maybe you could just pass it on for me in true customer focused tradition Nathan?
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Cakecrumbs (@Cakecrumbs49) reported@AskNationwide Any news on when the St. Neots branch will be opening again? I have walked into town twice, last week (I think) and today, it was shut both times for maintenance. Your branches website says it is open!
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cni (@Claire11152715) reported@AskNationwide hi app is down when will this be fixed please ?
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Timmy Mac (@TimMcElligott4) reportedLast year @AskNationwide gave me £50 as a thank you Today they sent me an email telling me my account has been closed!! WTF!!! What about the money, including the £50, I have in it?????
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nch_ (@http_nch) reported@ethanms10 @AskNationwide @AskNationwide Mortgage manager certainly seems to be down and has been all weekend as far as I can tell.
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Katherine Stead ❤️🌈 💙 (@katherine_stead) reported@AskNationwide Hi, what is the issue with making payments to someone? Thanks
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krupal (@krupalb) reportedVery concerned by @AskNationwide handling of my account. Very disappointed with Nationwide. A payment was blocked, no clear reason was given, and my online access was restricted. Because my phone is also locked due to a work-profile issue, I’m left unable to access my banking...
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Sid **** knows what the numbers are about (@Sid50794535) reported@Loopify I tried to take £3k out of @AskNationwide same **** …
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Jonathan Leigh (@LeighJonathan) reported@AskNationwide Nationwide say the website changes are in response to customer feedback. I'm a customer and I was not asked! The new online account format is appalling: the transaction type, description, and reference are not visible at a glance. Please leave the old format as an option.
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Auntie Carol (@CarolKetchley) reported@GuruGryff @AskNationwide Martin Lewis always recommends First Direct for their customer service.
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Vivian Brickell (@TheOldDear) reportedDay two of no pension in @AskNationwide account. ‘Chat’ useless - twice. Phone calls ‘nobody to take your call’ - they don’t accept emails They aren’t having problems as ‘Emm’ apparently investigated. DWP confirm money sent. So @AskNationwide .. what can I do next??
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Julie (@JulieMelvinator) reported@AskNationwide I’m fuming!! Finally got thru to HMRC to make a payment and you’ve blocked my card cos I tried twice due to the automated service not hearing my postcode wrong!!! Now I’ve got to get on the phone to them again… !! As you’ve blocked the payment!!!!!!
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Kieran Byng (@ISaveDolphins) reported@AskNationwide Do you have a chat facility on line? Don't have access to a phone.
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Mark Sowton (@SowtonMark) reported@AskNationwide Having to come into branch to prove I am a human being, and then unable to report more than 1 fraud activity, even though there are 33. Couldn't report anything in app. Such a poor service, but I'm not surprised.
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Hayley ❤️✨❤️ (@HayleyWhite36) reported@AskNationwide random question about a bacs payment (being made, not in yet) regardless of the amount does it still take roughly 3 working days?
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KatStone (@stone_kat1123) reported@DebiEvansMatron @AskNationwide shocking we moved to Nationwide due to a load of **** at HSBC If we encounter any issues we will move again Where do you recommend?
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Rebel444 (@Rebel444120668) reported@DebiEvansMatron @AskNationwide Bad, Ask you why you are withdrawing your own money, for years, and not just Nationwide. Then they don`t want you to have a lot of cash at home. All of them are a problem.
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Michelle Moat (@michelle_moat) reported@OBDowntime @AskNationwide when is this going to be fixed? Not working since yesterday.
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Bish_AvFc (@AvFc_0973) reportedGenuinely never had a banking app as **** as @AskNationwide does it ever work?