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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (53%)
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Website (23%)
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Login (10%)
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Transactions (7%)
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Withdrawals (3%)
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Transfer (3%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Leeds, Oxford, Hinckley, Manchester, Reading, City of London, Stoke-on-Trent, Alfreton, Harwich, Ilkeston, Waltham Forest, Edinburgh, Poole, Poplar and Ipswich.
| City | Problem Type | Report Time |
|---|---|---|
 Leeds |
Transactions | |
| Oxford |
Website | |
| Hinckley |
Login | |
| Manchester |
Withdrawals | |
| Reading |
Mobile App | |
| City of London |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Jen
(@Jen_Crowe17) reported
@AskNationwide hi been trying to do a balance transfer all day but keeps popping up say “we’re sorry” and to check service availability. Which there are no problems. Anything else I can do?
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Raechelle Jackson
(@raechelle26) reported
@AskNationwide hello, my current account was meant to switch to you today but it hasn’t and I also haven’t received the £125 reward - are you able to help?
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KH
(@KazHolmes77) reported
@AskNationwide And now it’s not working again. Do you have any plans to make it work on iOS 15?
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Siân
(@Sin66255259) reported
@AskNationwide No I’ve had this card for a while now but I just use Apple Pay most of the time, every time I go to buy something online today it has said this on every website I have tried to purchase from
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Sharei
(@ShareisCorner) reported
@AskNationwide my phone is broken, cannot get my imei number from my broken phone? What do I do as I cannot register online or over the phone. I need to speak to someone!
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Karen camm 💙
(@Karencamm1) reported
Terrible service today in @AskNationwide Towcester. Waited 20 minutes to be served, asked to take a seat,patiently waited again while they served more customers.Eventually have given up. I thought opening an account in local branch would be good for NW and me, appears not.
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Terry
(@woolytel) reported
@AskNationwide @sainsburys the £100 is still showing on my account despite the petrol being taken last Saturday. Your website says the charge will be updated alsmost immediately with correct amount….obviously whoever wrote that has no understanding of time!
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jackwillistv
(@jack7232) reported
@AskNationwide hi need some help I see a payment on my account that I didn’t make
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jacqueline Hall
(@jacquel53631796) reported
@AskNationwide is your mobile app working?
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Emma Powell
(@emmalucypowell) reported
@AskNationwide I’ve had a refund made to an account that has been shut down. Is there any way of retrieving it?
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KH
(@KazHolmes77) reported
@AskNationwide Hi do you know that there are problems with your mobile app at the moment? I haven’t been able to access the app for around a week now on my iPhone. When will this be fixed?
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KH
(@KazHolmes77) reported
@joe2bideyin @AskNationwide I am having the same problem
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Amanda
(@aemeales) reported
@AskNationwide No, but 2 forms of ID needed. Why not adjust the ID requirements for a 12 year old. Clerk told me that if she is old enough to have a bank card she is independent and parent not involved. So why then ask for my account details to help her get through security. Process is awful!
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Nicole Penney
(@Nicolef1Penney) reported
@AskNationwide Fine. I’ll bank with someone who can provide me with an app that allows me to access my account without problems. And just to be clear I have experienced problems way before any new iOS updates have come out. And the fact that you can’t even check your pending payments online ….
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Halizones
(@halizones) reported
Nationwide Banking App @AskNationwide not working on iPhone unless phone is powered down and restarted. Problem for over a month. 🙁
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Jen
(@Jen_Crowe17) reported
@AskNationwide Just tried and yes same problem on website. Thank you will phone now
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Nicole Penney
(@Nicolef1Penney) reported
@AskNationwide … is ridiculous. That’s a website so I can’t imagine what your excuse is for that.
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Chris
(@chris_eud) reported
@AskNationwide It did - suspect you had mortgages down while you put in new rates
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S̸t̵e̶f̸f̷ w̵a̶y̴
(@steff_way) reported
@AskNationwide hi, my card is not working on online payment have you got a number i can contact about this?
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WozxAmbassador
(@WozxAmbassador) reported
@AskNationwide Nationwide, I want to reduce my impact on the environment. When will you give customers a chance to help the environment by bringing out climate change bank accounts? I want to support businesses that care about the environment. #wozx @EfforceOfficial
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Midnight Melatonin
(@flickkip) reported
Who directed these @AskNationwide adverts and why do the actors move like they're standing on hot coals? Bloke by the shed thinks he's on a West End stage. Calm down, mate. It's a telly ad. Just stand still! #MAFSAUS
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Ian Turton
(@ijturton) reported
Word of warning for anyone with @AskNationwide who hasn't used their credit card during the pandemic lock down - the Nationwide will cancel your direct debit with out warning and will report you to a credit reference agency for the missed payment too! #LookingForANewBank
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2maddogs
(@mumto3teens) reported
@AskNationwide app not working properly. Not showing my mortgage account. And nothing wrong my end
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Nicole Penney
(@Nicolef1Penney) reported
@AskNationwide I’m aware of that for goodness sake. I am trying to explain that I couldn’t even log onto the website and check my pending payments because it is not an option via the website. It is ridiculous that you can only check that via the app.
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Just Ali
(@Imnotfromsparks) reported
Dear @AskNationwide and @networkrail you two need to have a conversation about payslips for mortgage applications as the latter party makes it very confusing for the former party to understand. Please sort this out because it would really help me. Many thanks.
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European1n(U)K
(@European1nLdn) reported
@AskNationwide I want to make a payment via BACS and neither the online banking portal nor the App seem to allow this. Please help. Thanks
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Anastasia
(@SuccessfulHeels) reported
@AskNationwide Hi -for the past couple of days I’ve been receiving emails from you intended for another person I don’t know relating to a mortgage application. It seems to be a genuine error and not scam / phishing attempt. I’m not and have never been your customer.
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Sharei
(@ShareisCorner) reported
@AskNationwide Hi Rory, yes, the phone is broken, cannot turn it on, so I can't register it to claim on my insurance
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J18Bimmer
(@Labomber638) reported
@AskNationwide be wary of the switching service. You have to switch within 30 days. Nationwide completing switches outside the 30 days so they don’t have to make payment. Very Poor!
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jo loves
(@joe2bideyin) reported
@AskNationwide I’ve tried that too - there seems to be a glitch. I’ve been using it for a few years and then about 6 months ago i can’t get into the app and have to switch my phone off and on every time. It’s so inconvenient!