Nationwide status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (27%)
• Website (26%)
• Mobile App (26%)
• Transactions (14%)
• Transfer (7%)
• Withdrawals (1%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Wandsworth, Woodford Green, Birkenhead, Woking, Ambleside, Twickenham, Livingston, Milton Keynes, Northampton, Newtownards, Poole, Glasgow, London, Eastbourne, and Crawley.

City	Problem Type	Report Time
Wandsworth	Website	19 hours ago
Woodford Green	Mobile App	2 days ago
Birkenhead	Login	2 days ago
Ambleside	Login	7 days ago
Twickenham	Login	9 days ago
Livingston	Website	9 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ethan (@ethanms10) reported 7 minutes ago

  @AskNationwide how do I check if an ISA is flexible and what’s your deadline for the end of the tax year?

• 
  mind your own business (@Ankit20035) reported 10 minutes ago

  @AskNationwide is the banking app down again are you actually going to fix it?

• 
  Magic Cram Crock (@craig13mcc) reported 20 minutes ago

  @AskNationwide Evening guys, I've just had a "technical issue which wasn't my fault" message when trying to apply/open an account. Are you able to help me with this or point me to the correct team or number please. Cheers Craig

• 
  Ivor Harper (@ivor_park_fin) reported 20 minutes ago

  @AskNationwide Here's a thing I learned today. Although you do offer interest only mortgages, if you have an existing customer who's on a repayment mortgage with you, you absolutely willl not permit them to switch TO an interest only arrangement. All of which leads me to ask:

• 
  Julie (@JulieMelvinator) reported 21 minutes ago

  @AskNationwide you chat help is an absolute joke!! You decided to block my payment to HMRC and I’ve now spent 45 mins trying to get in touch with them!! Why block my payment??

• 
  Bec (@becclar15) reported 23 minutes ago

  @AskNationwide hi Nationwide, new customer, how do I apply for a cash isa? It’s a mystery, website doesn’t specify if members or non members. Can’t call. How do I speak with someone please?

• 
  Ziad Roving-Reporter (@ZiRovinReporter) reported 26 minutes ago

  @AskNationwide A huge congratulations to Nationwide for not looking after the interests of their members. If someone in that building society really cared about my on-going issue then it would have been resolved immediately. You people are pathetic! 😤 #AskNationwide #Nationwide

• 
  Chris Mollett (@CPFCmollett) reported 26 minutes ago

  @AskNationwide I have recently started getting statements for an ISA account however I was under the impression that I closed down all accounts with yourselves a long time ago. Your AI assistant is asking me to log in to online banking to receive help but I don’t have it to do so

• 
  cni (@Claire11152715) reported 28 minutes ago

  @AskNationwide hi app is down when will this be fixed please ?

• 
  Jonathan Leigh (@LeighJonathan) reported 30 minutes ago

  @AskNationwide Hi Nathan I logged my concerns and asked for a response by email, which was an option on the form. I received a reply that did not even attempt to address my concerns. Just a list of contact numbers. Very poor customer service.

• 
  Kaz (@LindfordHedgies) reported 30 minutes ago

  @AskNationwide this means that my husband will not even be able to afford the petrol to get to his new job. He will be getting paid in his new job we also have UC payments due at end of March and at end of April and you are choosing to make life impossible - why?

• 
  Gillian Perris (@GillianPerris) reported 31 minutes ago

  @AskNationwide I've been on hold on the phone for an hour and on hold with a chat bot for 30 mins who then cut me off and still no answer to my question. Poor customer services. Any ideas how I can speak to a real person to answer my simple question?

• 
  Wayne Robertson (@2024Wayne) reported 31 minutes ago

  @MartinSLewis @Zopa @AskNationwide Hi Martin, help required CAB no one available to help, complaints in with both Zopa and nationwide but they are both passing the buck. Zopa sent Nationwide money via Zap, the money was to an old nationwide account which is closed. I was told the

• 
  Bailey (@BaileyBai_Allen) reported 31 minutes ago

  @AskNationwide my money I’ve sent to my Monzo account hasn’t gone through and I sent it many hours ago, is there an ongoing issue?

• 
  Karen (@mooramana) reported 35 minutes ago

  @GuruGryff @AskNationwide First Direct! Been with them since inception. Never had a problem always available always helpful

• 
  kathleen reid (@independencekat) reported 37 minutes ago

  @AskNationwide couldnt get 2 separate payments through this morning to, two different companies. Used another card , different bank. No issues at all.

• 
  Kieran Byng (@ISaveDolphins) reported 40 minutes ago

  @AskNationwide Do you have a chat facility on line? Don't have access to a phone.

• 
  Barry O'Neill (@BCJONeill) reported 41 minutes ago

  @AskNationwide Your new look appears to be flawed. No way to specify a specific date range for transactions and then print ALL of them in a single document, which means no saving them as a PDF either. Please fix this before you do away with the old format. Unhappy customer.

• 
  Bobby Zelmut (@cockwomblefree) reported 41 minutes ago

  @AskNationwide my online banking app is not working. I have restarted phone and checked for updates. Is your service down?

• 
  Just being myself (@Suzanne11649685) reported 45 minutes ago

  @AskNationwide hi just wondered if you have had any reports of problems with NFC payments. Ive used on android for years and last week stopped working eventually after 5 days of trying things got it working again and after 2 days now no longer working again?

• 
  Big D 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇦🇺🇪🇺🏴‍☠️ (@Dmw84) reported 48 minutes ago

  @AskNationwide why am I now being prompted to use my card to transfer from my nationwide account to another of my accounts ive sent money to for years, with no issue? It doesn't make sense, and is incredibly frustrating.

• 
  asma (@asmaabdv) reported 49 minutes ago

  @AskNationwide my father is having issue with the android version of the app it will not let him put his pass number in, it’s up to date and uninstalled and reinstalled and it’s still not letting him put in his pass number. What can we do to fix it?

• 
  Barbara Rogers (@Barbarasreps) reported 51 minutes ago

  @AskNationwide Did you have a problem on Friday making payments or posting payments to accounts?

• 
  Professor Adam Taylor (@Adatomy) reported 53 minutes ago

  In germany and cant use #visa cards to pay due to system failure. Not sure what thats about but thankfully had a small amount of cash or would be washing dishes. Waiter tells me its "europe-wide" issue? @AskNationwide any idea if this is a wider system issue or me specific 🤔

• 
  Shaun Toole (@garabaldired) reported 53 minutes ago

  @AskNationwide is your banking app down? Tried to make a payment via bank transfer and fsiled twice now. #nationwidedown

• 
  Kieran Byng (@ISaveDolphins) reported 55 minutes ago

  @AskNationwide can we talk about logging in online for mortgage details, login only allows 10 digits, my Acc No has 11. Thanks, Kieran

• 
  steve WBA (@WbaSteve) reported 55 minutes ago

  @BenFowler2 @Sal_Wba @AskNationwide mine is working, try deleting and reinstalling it

• 
  Diana Kimpton (@dianakimpton) reported 58 minutes ago

  @AskNationwide I’ve already called. That’s why I know there really is a problem. You aren’t doing anything to warn customers about it so I thought I’d do it myself.

• 
  Phi (@PhiMorsou) reported 1 hour ago

  @AskNationwide hi Nationwide, why can't I transfer money from my account to revolut? It is saying there is an issue at your end

• 
  Miss Tilly And Me (@MissTillyAndMe) reported 1 hour ago

  @AskNationwide @B_DoesThingsYT I cant access my app either. It is timing out.