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Nationwide

Nationwide status: access issues and outage reports

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Full Outage Map

Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  • 30% Login (30%)
  • 27% Website (27%)
  • 23% Mobile App (23%)
  • 13% Transactions (13%)
  • 6% Transfer (6%)
  • 1% Withdrawals (1%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Ambleside, Twickenham, Livingston, Milton Keynes, Northampton, Newtownards, Poole, Glasgow, London, Eastbourne, Crawley, Derby, Weymouth, Greenock, and Aldershot.

CityProblem TypeReport Time
Ambleside Login 3 days ago
Twickenham Login 5 days ago
Livingston Website 5 days ago
Milton Keynes Website 5 days ago
Northampton Transactions 9 days ago
Newtownards Login 13 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • Sid50794535
    Sid **** knows what the numbers are about (@Sid50794535) reported

    @Loopify I tried to take £3k out of @AskNationwide same **** …

  • uncle_carl1
    Carl (@uncle_carl1) reported

    @AskNationwide So far your online service has required me to log in five times in ten minutes, won't allow me to convert my account and has a broken link to the page where I'm supposed to be able to . Online chat has no-one available either. Best possible service? Really?

  • bickley200
    Christine Bickley 🇬🇧 (@bickley200) reported

    Was due to travel to DBX on 2nd March. Trying to claim back loss of AirB&B cost from @AskNationwide Flex Plus (covered by @avivaplc) and being told 'Underwriters are discussing it'. Checked Ts&Cs and we have complied with all. Anyone else having this problem? @Telegraph

  • rachismall
    Rachel small (@rachismall) reported

    @AskNationwide We already have and you don’t care, your not interested - awful

  • tattyead66
    lisa barnes (@tattyead66) reported

    @AskNationwide i tried to open an isa with nationwide, but it always asks for an account number. Im not a nationwide customer though. Do I need an account before I can open an isa?

  • CarolKetchley
    Auntie Carol (@CarolKetchley) reported

    @GuruGryff @AskNationwide Martin Lewis always recommends First Direct for their customer service.

  • garygfox
    Gary Fox (@garygfox) reported

    @AskNationwide There is a problem with the new look internet banking - unable to download statements using Firefox. When switch back to original view then can download statements. It works ok in Chrome

  • reessandm
    A S Rees (@reessandm) reported

    @AskNationwide Can't request pin reminder to access card reader

  • LeighJonathan
    Jonathan Leigh (@LeighJonathan) reported

    @AskNationwide Nationwide say the website changes are in response to customer feedback. I'm a customer and I was not asked! The new online account format is appalling: the transaction type, description, and reference are not visible at a glance. Please leave the old format as an option.

  • Christo31623961
    CPB199 (@Christo31623961) reported

    @AskNationwide so im overseas and I've list my credit card. My app is is on another phone. Tried to call to cancel the card - appears your not working. So what shoukd i do?

  • ISaveDolphins
    Kieran Byng (@ISaveDolphins) reported

    @AskNationwide Do you have a chat facility on line? Don't have access to a phone.

  • ryansmi89
    Chris (@ryansmi89) reported

    @AskNationwide 45 minutes on the phone, assured my issue was resolved. Came off the phone, it happened again. Now been waiting an hour and a half on live chat. Not best pleased with such poor service.

  • Kezleigh
    Kerry Leigh Kavannah (@Kezleigh) reported

    @AskNationwide I seem to be having issues with payments on my card and just had a call from 0800 464 3139. Please can someone assist me

  • SowtonMark
    Mark Sowton (@SowtonMark) reported

    @AskNationwide Having to come into branch to prove I am a human being, and then unable to report more than 1 fraud activity, even though there are 33. Couldn't report anything in app. Such a poor service, but I'm not surprised.

  • SophieMHorton
    Sophie (@SophieMHorton) reported

    @AskNationwide I keep getting a 'something went wrong' screen when trying to do a 'pay by bank' transfer. Your service status page says all is working normally. I've already reached out via chat and was told there are issues, so why doesn't it say this on the status page?

  • Vibes8432
    Vibes (@Vibes8432) reported

    Unable to make a small SEPA payment the one time I actually want it to work. Chat agent was useless told me there might be a glitch. Seriously @AskNationwide is this the level of support for a core business function?

  • RMcG1991
    . (@RMcG1991) reported

    @AskNationwide New Customer opened account last week, can't set up a Payee because "you can't verify me" despite me having a card reader Now logged in today amd all my pending transactions are showing as pending and completed leaving me with over £300 missing. Whats going on? Terrible start

  • Hamilton7543842
    Hamilton (@Hamilton7543842) reported

    @TomHCalver I think prices are too high. Perhaps if they came down say 75%? All would be well again @AskNationwide

  • Ankit20035
    mind your own business (@Ankit20035) reported

    @AskNationwide lost a customer for good now will move all business to Halifax since you continue to discriminate customers

  • notmewhome
    me (@notmewhome) reported

    So I'm trying to switch my bank from @AskNationwide to @firstdirect @firstdirecthelp whu am I being told I cant as nationwide aren't part of switch service? Is this correct and how do I go about this now as I switched to get the £175

  • cockwomblefree
    Bobby Zelmut (@cockwomblefree) reported

    @AskNationwide I cannot access the app on my android phone. I have updated and restarted the app but it keeps saying service unavailable. I have a secure internet connection.

  • WhatFuckwittery
    Chartman69 (@WhatFuckwittery) reported

    @AskNationwide customer service ? Absolute joke ! 🤬

  • Jul806223479
    Jul8 (@Jul806223479) reported

    @AskNationwide Are you having issues right now? I have tried to apply for a new product both on the app and desktop site and I get error messages.

  • LiterateCynic
    Literate Cynic (@LiterateCynic) reported

    @AskNationwide Dreadful new website. Looks like it was designed for people who write with crayons!

  • trollied
    Phil (@trollied) reported

    @Claire__McClean @AskNationwide You have a physical card with the number on. Apple Pay uses a completely different number that nobody has access to. You need to talk to the vendor that you did the transaction with & they will know how to refund you.

  • Claire__McClean
    Claire McClean (@Claire__McClean) reported

    @AskNationwide Oh and despite what you are paying Dominic West a fortune to tell us on your adverts you are closing branches down. I no longer have any idea where my nearest one is!

  • JustcallmeRed9
    Red (@JustcallmeRed9) reported

    @AskNationwide Hi, my text service isn't working. I have checked the settings and they are 'on' but haven't received any messages via text since last Tuesday.

  • Pragjag
    Sarcastic Fringehead (@Pragjag) reported

    Is @AskNationwide having a bit of a nightmare? Last night I couldn’t make an online banking payment (it went through OK this morning) and now a ticketing site can’t contact them.

  • blackhairbub
    Miguela (@blackhairbub) reported

    @AskNationwide I'm not receiving push notifications. My phone is set to receive notifications, but you aren't pushing them out. There is nothing in the notification history screen on the app. Clearly, you're not pushing notifs. How can I escalate this issue?

  • TheOldDear
    Vivian Brickell (@TheOldDear) reported

    Day two of no pension in @AskNationwide account. ‘Chat’ useless - twice. Phone calls ‘nobody to take your call’ - they don’t accept emails They aren’t having problems as ‘Emm’ apparently investigated. DWP confirm money sent. So @AskNationwide .. what can I do next??