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Nationwide

Nationwide status: access issues and outage reports

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Full Outage Map

Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  • 45% Login (45%)
  • 26% Website (26%)
  • 18% Mobile App (18%)
  • 9% Transactions (9%)
  • 3% Transfer (3%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: London, Northampton, Croydon, Telford, Tavistock, Basildon, Orpington, Dorking, Mitcham, Derby, Derry, Nottingham, St Helens, Glasgow, and Swansea.

CityProblem TypeReport Time
London Mobile App 1 day ago
Northampton Transactions 3 days ago
London Mobile App 18 days ago
Croydon Login 19 days ago
Telford Website 21 days ago
Tavistock Transactions 21 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • MarblesRadio
    Marbles (@MarblesRadio) reported

    @AskNationwide I have found an unsigned Debit Card on the pavement - Not sure what you'd like me to do with it - can't find a way to speak to a real person on your website - AI only interested if an existing customer

  • joshysaysstuff
    JT ☄️ (@joshysaysstuff) reported

    Hi @AskNationwide I’ve been on the phone for over half an hour on two separate occasions today and not been able to get through to speak to somebody about an URGENT charge coming out of my bank that I need to contest? Please can anybody help???

  • Marv147
    Marv147 (@Marv147) reported

    @liamoa @ChelleChipato @AskNationwide The point being that the lad already held an account with Nationwide so he wasn’t a new customer, he was just trying to open an additional account.

  • Johnboy014
    Johnboy Scott 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Johnboy014) reported

    @AskNationwide SHOCKING customer service 😡😡😡😡😡😡

  • lornaparadise
    lorna50 (@lornaparadise) reported

    @AskNationwide @Turbo_GSXR11 Even tho have told you countless times about our circumstances yet no help

  • ItsOnlyStubbsy
    Firetrapdiva (@ItsOnlyStubbsy) reported

    @AskNationwide That'd be great if you didn't delete people's accounts from the app & tell them to go in branch if they want money, but they're housebound & calling up gets you passed from department to department with no actual solution. We'll be moving banks as soon as this issue is resolved

  • MrMrJoshua
    Mr Joshua (@MrMrJoshua) reported

    @AskNationwide That's not the problem. I need a card sent to branch due to insecure address. Five months with no card. @MartinSLewis - this is really getting me down.

  • sophiebell24x
    Sophiebell24x (@sophiebell24x) reported

    @AskNationwide is the banking app down for maintenance? If so what’s the quickest way to make a transfer

  • steph_wass
    Steph Wass (@steph_wass) reported

    Is @AskNationwide down? Technical issues AGAIN???

  • katelallyx
    Kate (@katelallyx) reported

    @AskNationwide trying to move money from my current account, using card reader etc but getting 'we're experiencing a technical problem' - according to your website though 'services are working normally' ?

  • jaws321
    jaws6 (@jaws321) reported

    @AskNationwide Says tech problems. For log in?

  • Pecunious365
    pecunious (@Pecunious365) reported

    @AskNationwide why oh why oh why can we still not pay in cheques on the Nationwide Banking App. It’s literally a basic feature of banking. @MartinSLewis you really need to help the consumer with this one - it effects 24 million people!

  • nufc_seb
    nufc_seb (@nufc_seb) reported

    @AskNationwide Is there an issue with funds transferred into Nationwide Flex Plus accounts not updating?

  • MarkWil66911411
    Mark Wilson #NAFOfellas 🇬🇧 🇺🇦 (@MarkWil66911411) reported

    @AskNationwide just had a faster payment sent however nothing is showing in the app are you aware of any issues

  • catheri97773061
    catherine (@catheri97773061) reported

    @AskNationwide So get Fraud alert that's not fraudulent, app closed down on me, 55 mins waiting on phone, drive to branch they can't help, back on phone 35mins 😤😤😤 fuming #complaint

  • itsfar2bright
    ME? I'm not well.... (@itsfar2bright) reported

    @AskNationwide Wow… you’ve replied to an email I haven’t sent! As a customer service help desk - are you aware this is an issue which has been created by an update to the systems? And is NOT a customer issue?

  • Johnboy014
    Johnboy Scott 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Johnboy014) reported

    @AskNationwide Got better things to attend to Nathan. Again,cracking customer service. Keep up the good work 👍

  • plattrophy141
    Platinum Trophy 141 (@plattrophy141) reported

    @AskNationwide Hello, I ordered a credit card over 10 working days ago and I still haven’t received it. I start a new job on Monday which I need the card for to pay for travelling but now I won’t be able to get there because of your inadequate service. Trashy Bank

  • mattleslie74
    Matt Leslie (@mattleslie74) reported

    @AskNationwide The app issue has been ongoing for the last fortnight. I've restarted my device, I've uninstalled and reinstalled the app, but it is glitches aplenty when verifying a payment I've made to a third party.

  • Missamypacey_93
    Amy Marie 🤍🖤 (@Missamypacey_93) reported

    @Paulaj1984 @AskNationwide It was my friend bank that was down . I had a panic as i seen it leave mine

  • BigFatLion
    BigFatLion (@BigFatLion) reported

    @AskNationwide @SteveB2706 Terrible website now on a laptop. Only thing that saves it is the old version. Fully prepared to take you to the ombudsman for making banking inaccessible to dyslexics.

  • jayIFA
    Jonathan (@jayIFA) reported

    @MichaelFra89678 @AskNationwide A mortgage holder is a more profitable customer for them. They are rewarding “good” customers. It’s quite simple really.

  • KevKumbaya
    Gooner Kev (@KevKumbaya) reported

    @AskNationwide hey guys. Great idea to start asking me to use a card reader to send money 👍 is it not enough that I’ve used a login, pin, password, faceID?!?? No I need a ******* card reader to send my nan £25. Is it 2001 again?! What a ******* joke

  • ESCMattUK
    ESC Matt UK 🇬🇧 (@ESCMattUK) reported

    @AskNationwide I’ve been trying to move my money from my current account to my savings account for several days but the app keeps refusing to allow me to do it. Please help

  • bigbluemailer
    Bluemailer (@bigbluemailer) reported

    @AskNationwide @NevadaBHillon @AskNationwide this is your standard response. I have had regular ongoing messages same as above, or 'technical issue, please restart'. You deny any issues yet it is no coincidence that you have an app problem but are in denial. Your IT people are sleeping on the job.

  • Forthemanynott5
    Oliver Myhill (@Forthemanynott5) reported

    @ChelleChipato @AskNationwide Congrats to the lad on his results . Questionable customer service to say the least on the other hand

  • carolerailton
    Carole Railton FRSA (@carolerailton) reported

    @Mattcarpfisher @AskNationwide Always had amazing service in branch. I have been trying all afternoon to get through to Aviva contact to give the details of my medical conditions. I have tried on line, on the phone, waiting on both occasions over 20 mins without further contact. What is happening. And when i have gone to one line it just gave me the website, which already i am holding onto but have had not response. And for your info. I went through the app to the chat box and they said they would get me a human but nothing happened and later i pressed 1 for a call back. Nothing. ****** the time i have spent without solving the problem is 3 hours. This is nuts i have a job and trying to do this is ridiculous. Such a shame it cant be done in the branch.

  • RealEggy2023
    James Eglinton (@RealEggy2023) reported

    @MichaelFra89678 @AskNationwide Why would they reward someone who just has an account and pays no money in? You are not a good customer for them. Otherwise the whole country would open one to get the free £100.

  • connor200024
    Connor200024 (@connor200024) reported

    @AskNationwide hey, wondering if you can help me. I’ve had £119 taken out of my account for some Apple bill. But I’ve checked absolutely everything and I’m not sure. Can you guys help?

  • NickClitheroe
    Nick Clitheroe (@NickClitheroe) reported

    Hey @AskNationwide, your AI bot for customer service phone calls is dreadful. Get rid of it and just let us ring straight through to a human being please!