Nationwide

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Nationwide Outage Chart 02/01/2026 10:55

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Website (31%)

    Website (31%)

  2. Login (28%)

    Login (28%)

  3. Mobile App (27%)

    Mobile App (27%)

  4. Transactions (10%)

    Transactions (10%)

  5. Withdrawals (3%)

    Withdrawals (3%)

  6. Transfer (1%)

    Transfer (1%)

Live Outage Map

The most recent Nationwide outage reports came from the following cities: Islington, Sutton Coldfield, City of Westminster, Braunton, Montrose, Taunton, Leigh, Watford, Preston, Royal Leamington Spa, Leeds, Swadlincote, Walton-on-Thames, Tonbridge and Winchester.

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City Problem Type Report Time
United KingdomIslington Website
United KingdomSutton Coldfield Transactions
United KingdomCity of Westminster Website
United KingdomBraunton Login
United KingdomMontrose Login
United KingdomTaunton Login
Map Full Outage Map

Community Discussion

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Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • zroxev Zroxev (@zroxev) reported

    @AskNationwide why is my Amazon payment not working? I have something like 2 hours before the delivery can't be delivered by the 28th and I have enough money and the card is not frozen. The details in Amazon are correct and it 'orders' before asking me to update my details.

  • richardhallam Richard Hallam (@richardhallam) reported from Birch Vale, England

    @AskNationwide I have spoken to your breakdown cover assistance and they have refused to assist. @AskNationwide have failed to help yes

  • jessloovesu jess (@jessloovesu) reported

    @AskNationwide Hello I raised a direct debit dispute a few days ago but I have now managed to resolve the issue with the retailer. How can I close the case?

  • Aliaa88 Alia (@Aliaa88) reported

    @AskNationwide I had someone set up as a payee on my account, and they seem to have randomly disappeared from my account. I’m pretty sure I did not remove them, so i’m really confused about whats happened…any help?

  • StveoJ jamie steven FLABIO (@StveoJ) reported

    @AskNationwide So not just savers then? It would be gr8 to see nwide put money where mouth is on this with mortgages & not pass on all rate increases which are having massive impact on me, 9/9 increases passed on to me so far in 202w as you’re unable to help switch due to my circs so am stuck

  • AminaNassir2 Aziza Nassir (@AminaNassir2) reported

    @AskNationwide Maybe you should help my son get his money back!

  • lynzjoseph84 Lynsey Joseph (@lynzjoseph84) reported

    @AskNationwide Why Has My Money Not In My Account Yet Please? Lots Of People Having Problems

  • paulste70849339 paul stephens (@paulste70849339) reported

    @AskNationwide Hi Sherrie, I've tried this, also cleared my cache and tried a different computer to log on. This hasn't resolved the issue.

  • richardhallam Richard Hallam (@richardhallam) reported

    @TheAA_UK @AskNationwide Trade description act fourth emergency service

  • SharonWakefie15 Sharon Wakefield (@SharonWakefie15) reported

    @AskNationwide I’ve already logged a complaint 7 days ago to disputes who said I would get a response in 3-5 days but because I didn’t get a response from you I’ve tried phoning disputes but Andy at disputes keeps putting the phone down after a 30 minute call queue it’s a debit card.

  • richardhallam Richard Hallam (@richardhallam) reported from Birch Vale, England

    @AskNationwide Since the vehicle is in a drive able condition that you’re able to help, we need to take it to a local garage . You will need to drive it to a dealer

  • bohemian bo-hemian 🇵🇸 (@bohemian) reported

    @AskNationwide So I can do this via your website but not the app? Thanks

  • Schroedinger99 Dr Mike Ward - @Schroedinger99@social.anoxinon.de (@Schroedinger99) reported

    @AskNationwide your banking website fails in Chrome but works in Edge (when trying to submit "Respond" data using card reader).

  • JessMoody_xo Jessica Moody (@JessMoody_xo) reported

    @AskNationwide I have updated my phone, uninstalled & reinstalled the app. Filled in my details and then as soon as I get to the access code via text message, the app crashes and says theres an error (same error as before)

  • GrahamSkinner77 Graham Skinner (@GrahamSkinner77) reported

    @AskNationwide Tried option 2 and they can’t help, they deal with ‘credit’ cards, this card it a visa ‘debit’…

  • pauldevine1986 Joycey (@pauldevine1986) reported

    @AskNationwide whats the situation regarding payments going over this period is there gonna be a longer delay until a working day

  • sann0638 Mike (sann0638) (@sann0638) reported

    @AskNationwide it was because I'd frozen my card! Good to know the system works, though a more helpful error message would be a nice tweak. Sorted now.

  • richardhallam Richard Hallam (@richardhallam) reported

    @AskNationwide It’s Xmas eve eve, is this a service that helps people on distress or is it an advertising headline

  • feprice25659765 feprice (@feprice25659765) reported

    Worst customer services ever from @lifestyleservicesgroup @AskNationwide should be questioning their service provider for mobile phone cover. Shocking. Missing air pods. No accountability and shoddy phone repair aswell.

  • richardhallam Richard Hallam (@richardhallam) reported from Birch Vale, England

    @AskNationwide The AA say because it’s not a breakdown they will not be able to provide service

  • JessMoody_xo Jessica Moody (@JessMoody_xo) reported

    @AskNationwide Sure, online chat on your website?

  • chrisatkins2 chris atkins (@chrisatkins2) reported

    @AskNationwide since I’ve updated to iOS 16.2 the app keeps not logging in with my thumb, and I get service availability errors. Can login with my numbers but am worried I may have picked up a virus. Any suggestions?

  • GrahamSkinner77 Graham Skinner (@GrahamSkinner77) reported

    @AskNationwide I have the issue resolved but not the way you recommended, when I tried your method I was told the office was closed until tomorrow morning. Like I said, it’s all sorted now. Thanks

  • hannahl_dawson Hannah Dawson (@hannahl_dawson) reported

    @AskNationwide They have been told this is covered on their insurance but still no joy. The house is absolutely freezing and people within the house have asthma - can you fix this urgently as it is genuinely making them sick.

  • sann0638 Mike (sann0638) (@sann0638) reported

    @AskNationwide general problems with making online payments at the moment? It's not letting me...

  • Graham10928755 Graham (@Graham10928755) reported

    @AskNationwide my wages not in my account today my employer says their is problem with payments

  • richardhallam Richard Hallam (@richardhallam) reported from Birch Vale, England

    @AskNationwide Since the vehicle is in a drive able condition we are not able to help, we need you to take it to a local garage . You will need to drive it to a dealer

  • w33063794 w (@w33063794) reported

    @AskNationwide payment due always in by 12.30am not arrived seeing reports of others saying the same over social media when will your issues be sorted

  • clair_howcroft clair howcroft (@clair_howcroft) reported

    Hi @AskNationwide I’ve been extremely disappointed with the recent service or should I say no service I have received. I put in a credit card dispute on the 16th November and I’ve heard absolutely nothing since. The confirmation email stated I would hear back in 2-4 weeks.

  • EJ_sketches Emma-Jane (@EJ_sketches) reported

    @AskNationwide I can already access online banking, but I need help with this particular account. When I opened it, a debit card was sent to the person, but as they have dementia, they’ve lost it and torn up the PIN letter. If I order a replacement, the same thing will happen.