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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Transactions (24%)
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Mobile App (22%)
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Login (22%)
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Website (20%)
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Transfer (9%)
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Withdrawals (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Paddington, London, Glasgow, Birmingham, Belfast, Solihull, Maidstone, Haverhill, Fareham, Walthamstow, Margate, Bolton, Preston, Northwich and Poplar.
| City | Problem Type | Report Time |
|---|---|---|
 Paddington |
Website | |
| Paddington |
Login | |
| London |
Website | |
| London |
Website | |
| London |
Website | |
| Glasgow |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Hazel Walker
(@HazelWalkerxx) reported
from
Leicestershire, England
@AskNationwide Tesco took money for a delivery yesterday that didn't turn up they have issued a refund but says it takes 3 to 5 working days it was for essential food I need refund urgently
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Bill Singh
(@billsingh78) reported
@AskNationwide I note you are offering £200 account switch bribe for newbies. I have been a loyal customer for over 25 years. Do I need to switch out to First Direct or the like to benefit from this or is it worth you giving me £200 to retain my loyal custom?
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Daan Smit
(@dsmit1312) reported
@AskNationwide I have a problem with the NW Android App. When I'm setting up a new payee (Pay or move money) it asks for card-reader verification before paying the the first payment - OK. But the App asks me to choose from a drop-down list of debit cards that includes an expired one!
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Espresso Fan Boy
(@EspressoFanBoy) reported
@AskNationwide Please help; trying countless times to open account and getting this at the end "We’re really sorry, something went wrong. We couldn’t continue with your application as there was a technical issue. Please try again."
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Uncle_albert
(@Uncleal62480899) reported
@AskNationwide hi, opened a flexdirect and saver account today. The former hasn't appeared on my online banking but the latter has. Please help.
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Lia/Ayrshire Lass
(@TaliaGold_Gel) reported
@AskNationwide it's been 7 working days, other party confirmed payment sent Tues 27th. I'd appreciate a PM
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David Houston
(@hoostie101) reported
@AskNationwide I am sick of this. I’ve done the chat, been advised to call your help line and am now in a 30 min queue. Really bad customer experience. I simply want to amend my switch application with a different current account! Can this not be done with you? Can I visit a branch to sort?
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Alex Frew
(@AlexFrew1988) reported
@AskNationwide Also do I get anything for switching accounts, as it wasn't clear to me on website when making application? Thanks
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OakBe
(@OakBe) reported
@AskNationwide made another payment yesterday which hasn’t gone through. Can someone explain to me why without me having to sit on hold for another hour to the help desk?
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A.P
(@Amit91987) reported
@AskNationwide Hi, does a PayPal direct debit actually count as a DD (as part of the switch service)? Thanks
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Cam Darnell
(@Cami_D_x) reported
@AskNationwide Why is it normally the next morning? This has never been an issue before. Is the machine not checked everyday?
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Catherine O'Donnell
(@Catheri02068701) reported
@MindCharity I am shocked by the way my vunerable friend who was in crisis was treated by @AskNationwide No repect no support no kindness
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Rachel Chaplin
(@rachelchaplin) reported
@AskNationwide As above I have tried this, no one answers same as live chat. I've spent 2 full lunch breaks trying to speak to someone! Can you help please? I am leaving one bank due to poor customer service and starting to regret my choice to be honest.
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Coops
(@hangingwithmr) reported
@AskNationwide Good evening. I need to change my mobile number you have on record to be able to access online banking, one time code is being sent to an old number. Could you point me in the right direction. Thanks.
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Simon Brown
(@simonbrown62) reported
@2SmoothBooth @AskNationwide David, check the website now, as increases have been applied to most savings accounts. No update on what this means for existing accounts as yet though, and whether we’ll have to go through the painful process again of closing and reopening to get the best rates!
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Sue Walls
(@itsmeeeXD) reported
@AskNationwide hi I need to get my name and address to display on my bank statement when I log in online to claim a refund, can you tell me how to do this please?
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T Scott
(@tomscott230) reported
@AskNationwide The contactless function on my debit card has stopped working. How can I order a replacement?
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Dale_Harrison
(@Dale_Harrison) reported
@AskNationwide "We're here to help", yep. Insane cost of living rises, so you're here to help. Home and Buildings insurance costs last year £419. Renewal quote just dropped: £682. No changes my side. Honestly, thanks so much for the support. 🤬
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Mark
(@Markbotfree) reported
@AskNationwide Spoke to chat agent . She couldn't help.. suggested I ring up... I don't have that much time to waste.. Straight to the FCA it is ..can't even log a complaint
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Looby Lou 🚘 ⚡ 🕰 ⬅ 👫
(@louiseyoung24) reported
@AskNationwide Hi, no, the only other transaction that day was the tradesman using a handheld machine. I did notice another customer tried to use contactless but was prompted to enter pin number. His worked though. Maybe it was down to Tesco's machine?!
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Chris Topher 💀
(@Schadenfreudian) reported
The slowest of slow claps to @AskNationwide who, after being told that @BritishGasHelp increased my Direct Debit both beyond reason and without my consent, have sided with the latter because BG sent me an advanced letter - the exact same letter that I initially queried. Pathetic.
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faith
(@faithsempire) reported
@AskNationwide It just says Error: Your memorable date can't be the same as your date of birth, or your passnumber, and needs to be in the format DDMMYYYY.
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Jim Stallard
(@JNStwitr) reported
@AskNationwide After I told them my Mum was dead they canceled all access to the account - standard practice. Showing the Death Certificate was supposed to start the process of sending me forms to transfer account. That was 3 weeks ago.
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Chris Topher 💀
(@Schadenfreudian) reported
The slowest of slow claps to @AskNationwide who, after being told that @BritishGasHelp increased my Direct Debit both beyond reason and without my consent, have sided with BG because they sent me "an advance notice" - the exact same notice that I raised an issue about. Pathetic.
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Mera Bharat Mahaan
(@sap6370) reported
@AskNationwide Please provide - contact details of Business Development Manager of Mortgage. I have an issue regarding escalation
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Hola
(@cjw_84) reported
@chase_uk with all your problems today a lot of people have been negatively impacted. When a similar issue happened with @AskNationwide compensation was given for the inconvenience caused.
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JohnB
(@JohnBloor8) reported
@AskNationwide You have avoided my question about new customers getting a better rate from day one. The Loyalty Saver account which we have does not appear on this list. Has it been withdrawn? If it has, why were we not told? We obviously want the best instant access rate.
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Helen 🏴
(@aomaakutu) reported
@AskNationwide Hi - some of your interest rates on savings accounts have gone up recently but my Help to Buy ISA is still at 1.75%. Are there any upcoming plans to raise the rates for these as well?
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SusanT 💚🇵🇸
(@suetthemam) reported
@AskNationwide A Shark vacuum cleaner that I got for a 'bite their hand off' price from the Shark website. Always shop around, cos we have to. #EnoughIsEnough
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Stephen Rafferty
(@srafferty73) reported
@AskNationwide What's the process re Switching to you from a bank that's not listed on the CASS website? For example, Chase UK?