Nationwide down? Current status and problems
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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of Nationwide reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
- Login (29%)
- Mobile App (27%)
- Website (25%)
- Transactions (12%)
- Transfer (6%)
- Withdrawals (2%)
Live Outage Map
The most recent Nationwide outage reports came from the following cities: Harringay, London, Birmingham, Sheffield, Ross on Wye, Manchester, Milton Keynes, Liverpool, City of London, Glasgow, Eastbourne, Letchworth Garden City, Kettering, Edinburgh, and Horsham.
| City | Problem Type | Report Time |
|---|---|---|
 Harringay
|
Website | 1 hour ago |
|
London
|
Transactions | 1 day ago |
|
Birmingham
|
Transactions | 1 day ago |
|
Sheffield
|
Website | 3 days ago |
|
Ross on Wye
|
Login | 4 days ago |
|
Manchester
|
Website | 4 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Grace Clifford (@GraceOnBass) reported@AskNationwide the cash machine at Berker's pool sheffield has just crashed and swallowed my cheque without giving it back. The machine has now voided the transaction and gone out of service
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Annie (@annabelchan88) reported@AskNationwide hi I’ve been trying to do a switch joint account online since Thursday but keep getting an error message after the credit check page…can someone please help? I want to just do it online if possible
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50 plus Angry Grumpy Old sod (@DeepinLakebirds) reported@AskNationwide Obviously nationwide don't care about existing customers. I will be transferring my current account in the coming weeks! Pretty piss poor customer service really. I've been a customer since they took over the Anglia BS and were the Nationwide Anglia. Well your choice. Bye bye.
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Yolanda Samuels 🇪🇺🇺🇦 #FBPE (@knitrockchick) reported@AskNationwide Had to do another verification, but the app is not letting me log in.
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B. (@schrute_swanson) reported@AskNationwide Sorry no I am a mortgage customer
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Kez (@kezlfcJFT97) reported@AskNationwide Hi, I have a help to buy isa. I am not purchasing a home before the scheme ends. Will I be able to transfer the money in my isa to another account without being charged? Thank you
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Scott Mcinally (@mcinally_scott) reported@AskNationwide It has been more than 5 working days
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Alan Beare 🇨🇺✊🇵🇸 (@AJMB75) reported@HelenYaffe @AskNationwide They also closed it while I was changing banks using the Current Account Switching Service meaning I no longer qualified for a £175 switching incentive from my new bank.
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kags (@kagsnyc) reported@AskNationwide your online banking is not recognising my details. Always worked before. What’s the problem?
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Carl Thorpe (@carlosthorpedo) reported@AskNationwide No help on there #theft
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B. (@schrute_swanson) reported@AskNationwide hi - I am trying to logon to my online account but am not receiving text codes…have tried a few times. Is there another way I can login?
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Robina Holmes (@holmesy_1990) reported@AskNationwide Morning. If my next door neighbour with the exact same house has just had a value and it has increased, when i look at new fixed deals can i use the same value (increased) or would you want to do your own valuation? I still have 20mths fix left but curious.
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TKHernández (@tk_hernandez) reported@AJMB75 @HelenYaffe @AskNationwide That’s terrible!
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Craig Barlow (@CraigBarlow) reported@AskNationwide do you have an issue with the payments pending section on the app? Keeps saying it can't be loaded, try again soon. Been like that all weekend.
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ZAG Consultants (@zag_consultants) reported@AskNationwide Hi, I'm in Cape Town and having problems with the card reader, tried calling but lines unavailable - email address or whatsapp?
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Peter Scandrett (@proogs) reportedI bank with @AskNationwide. I used to get email notifications from them. Recently, I got a letter saying that they'd had 'trouble reaching [me] by email'. I contacted their support to find out more... 1/7
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⊥ᵒᵚ Cᵸᵎᶺᵋᶫ∸ᵒᵘ ✗ (@thefalken) reported@AskNationwide @proogs Do you support .info email domains?
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Annie (@annabelchan88) reported@AskNationwide I’m doing it via your website, I’m a new customer who is trying to switch over
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Thomas Preece (@tepreece) reported@proogs @AskNationwide I was getting those same letters. Support told me it was because I hadn't filled in an email address in one section of the site (I think credit card) - I fixed that and the letters stopped. My email address is also at my own .net domain.
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Peter Scandrett (@proogs) reported@tepreece @AskNationwide Thanks; that sounds /slightly/ coincidental and I don't have a credit card so I can't check that. The email address is correct in the 'my personal details' bit of the Nationwide site though. All slightly baffling.
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Mavis (@Mavis78986156) reported@AskNationwide as a new member can you please let me know how to access my account.
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mollie snook (@molliesnook) reported@AskNationwide hello I’ve just got a new phone and trying to get the nationwide app back onto my phone. Every time I try , it keeps coming up saying your experiencing a problem. Is the app not working at the moment?
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Peter Scandrett (@proogs) reported@AskNationwide Thanks, though the message actually began "I was chatting with you last night via the livechat system about the letter you received." which suggests it came via the online chat support person rather than IT! It'd be good to know if the emails bounced back or weren't even sent.
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Peter Scandrett (@proogs) reported@AskNationwide Well, I had an online chat the other day (alluded to in the thread) and then got the message quoted in this thread. I'm dubious about the explanation I've had. Is there a policy document anywhere that explains what email domains can and can't be used for customer comms, please?
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☕🚲 Stéphanie Taylor 🪴🦊 (@unchatsurMars) reported@AskNationwide Good morning, my debit card keeps getting rejected when trying to make purchases online. Been on the phone with one of your team members for 25min+ to sort it out before the call got cut off. Could you help?
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David Houston (@hoostie101) reported@AskNationwide I have started a switch to NW but in error registered for the flex plus rather than flex direct. Can you advise how I get this corrected? Thanks, David
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Cal (@badtoilet) reported@AskNationwide banking app working since days? Tried uninstall reinstall help please.
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Bianca (@Bshface) reported@AskNationwide have a question about my accounts and been on hold forever on the phone. Can someone please help? Waited over half an hour last time to report fraudulent activity so these long waits for important calls are unacceptable!
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Sarah (@sl_butterworth) reported@AskNationwide hi I’m suddenly unable to pay for transactions online; it keeps saying transaction refused. Can you help please?
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Ryan Comfort (@Rcomfort94) reported@AskNationwide Don’t worry, I’ve sent a formal complaint but I doubt anything would be done because you’re all useless. 3 and a half months you have been stringing me about back and forth from the back and I’ve been a loyal customer for 12 years. Absolutely ridiculous .