Is Nationwide down in London, England?
Some problems detected
Users are reporting problems related to: login, mobile app and website.
The latest reports from users having issues in London come from postal codes SE26.
Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in London, England
The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 17: Problems at Nationwide
Nationwide is having issues since 08:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Login (31%)
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Mobile App (30%)
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Website (24%)
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Transactions (10%)
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Transfer (3%)
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Withdrawals (2%)
Live Outage Map Near London, England
The most recent Nationwide outage reports came from the following cities: Hounslow, London, Wembley, Kensington, Worcester Park, Poplar, Waltham Forest, City of London, Islington, City of Westminster, Watford and Fulham.
| City | Problem Type | Report Time |
|---|---|---|
 Hounslow |
Login | |
| London |
Login | |
| Wembley |
Mobile App | |
| Kensington |
Login | |
| Kensington |
Withdrawals | |
| Kensington |
Website |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports Near London, England
Latest outage, problems and issue reports in London and nearby locations:
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Sandra Dibble
(@Dibbssa) reported
from
Walthamstow, England
@AskNationwide not ideal that I can’t pay for something online this morning as you have a problem with verifying my payment on your system?
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Michael
(@MichaelLeHarvey) reported
from
Stratford, England
Genuinely very impressed with @AskNationwide mortgage switching service. Took me 5 mins online to switch to a new deal, better interest rate, was able to change term of loan and didn’t have to pay a fee for switching to a new deal with 3 months left on old one. Bravo!
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Vanessa Welham
(@VanessaWelham1) reported
from
Lambeth, England
After 3 months @AskNationwide still can not get through to #themortgageworks to discuss anything! Phone cuts you off with no option to speak to a human. Website for existing customers doesn’t work. Woeful. #customerexperience #poor
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Who Cares
(@ihatetimBL) reported
from
Hounslow, England
@AskNationwide Well I do hope that it's sorted before any other transactions go through today because I'm expecting a payment of £500 into my account and also expecting Tfl to take money from my account overnight. If the problem isn't sorted out then I will not be able to get to work tomorrow.
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Jeff Evans🇬🇧
(@JeffEnfield) reported
from
Enfield Lock, England
@AskNationwide Other Banks also have high levels of inbound payments, I don't believe they are experiencing any issues. Seems to be a regular occurrence lately, whats going on???
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Sandra Dibble
(@Dibbssa) reported
from
Walthamstow, England
@tomtomwilkins @AskNationwide Funny that they don’t believe their shareholders when they report an issue and follow it up with photographic evidence.
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Emma Claire Devoil
(@emmadevoil) reported
from
Borehamwood, England
@AskNationwide why has my online transfer disappeared into the ether?! Christmas week is not a week I can afford to lose money! And no one answering your messaging service either 😑
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Claire Petzal 🥨
(@clairelpetzal) reported
from
Wandsworth, England
@AskNationwide I sent a direct message as I have an urgent question that I’m hoping is ******* with the payment issue but need confirmation. Thanks!
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Julian Budd
(@redmanjules) reported
from
Poplar, England
@AskNationwide no incoming payments now for 12 hours just before Xmas what a **** show
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Dmitri Old
(@DmitriusOld) reported
from
London, England
@AskNationwide I have had a call with them this morning. Told me they can't do anything. So I have to go into customer service hell with both of you again. This is not right.
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Ingrid Marsh
(@IngridMarsh_) reported
from
Lambeth, England
@AskNationwide how do I make a complaint about a decision made about a flexible account travel insurance claim? I spoke to someone in customer services who said he was submitting it then called me back himself without it being escalated. I've not heard back from anyone since
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angela💙💚🌈💐La!
(@andersonsangela) reported
from
Bromley, England
Really disenchanted by companies that don't help those that need it, don't refund @AmazonUK @Fantastic @AskNationwide really beggars belief and you should all be ashamed
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Keighley West
(@KeighleyWest) reported
from
Hackney, England
@nickholding01 @AskNationwide I’m having the exact same bloody problem!!
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Who Cares
(@ihatetimBL) reported
from
Hounslow, England
@AskNationwide when will the problem with incoming payments be resolved?
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Connor
(@connorlol) reported
from
Paddington, England
@AskNationwide Hi, my new card finally arrived but my card reader hasn’t. Is there a way for you to track it? I’ve been trying to move money for weeks - it’s been painfully slow. Thank you
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Hannah Moyne
(@hannah_moyne) reported
from
Bromley, England
@AskNationwide Why make it so complicated for a man his age!!! He went to Lloyd's across the road and withdraw the money at the counter you treated him like a criminal you should be ashamed!!! Customer service zero!!!!
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Dmitri Old
(@DmitriusOld) reported
from
London, England
Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.
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Angry
(@Palouisea) reported
from
Enfield Lock, England
@AskNationwide if you or your loved ones were seriously ill and got this letter would you be impressed. Plus on one of my calls I did explain loopholes in your security. Bit hey sure your "root cause team " no plain English here. ??? Staff training??? Moving out soon as you help
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AgentGrizzle ™ ©
(@AgentGrizzle) reported
from
Enfield Lock, England
@GavinCorrigan @AskNationwide Something fishy here. They can’t put money in, but are happy for it to come out? 🤔 This close to Christmas…when people get paid early to help cover the extra costs
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AgentGrizzle ™ ©
(@AgentGrizzle) reported
from
Enfield Lock, England
Banked with @AskNationwide many moons ago. Seen in the news that they’re struggling to process payments - THIS CLOSE TO CHRISTMAS. They were a calamity then & it seems like nothing has changed. Join a challenger bank - they value your custom and offer excellent customer service!
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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John Coxon
(@JohnCoxon) reported
The phone team told me that I could send a secure message online to close the account. They emailed back saying “here are the step by step instructions to use the website”. The instructions don’t work, which I indicated in my first message to @AskNationwide. (2/4)
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Ben Pavord
(@benpavord) reported
@AskNationwide Thanks Karen - with respect, we’ve tried that and received different information again. It’s not worth our emotional strain, we’re already broken by NW’s systemic incompetence.
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John Coxon
(@JohnCoxon) reported
I’ve been banking with @AskNationwide for a while, and every time I deal with their customer support I am more and more disappointed. This time it’s closing an account. The website won’t let me close the account. (1/4)
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jenny
(@JennyMolloy74) reported
@AskNationwide I would like to know how I can cancel a recurring card payment via the bank. I’m having trouble contacting the service provider I am paying but don’t want to continue to pay them for a service I no longer use
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Rohail 🇵🇸
(@Rohailxfzal) reported
@woolyworth @AskNationwide how did you fix it bc its happening to me
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Rohail 🇵🇸
(@Rohailxfzal) reported
@markking1974 @AskNationwide @woolyworth how did you fix it bc ive got the same issue rn
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Kate
(@MiNombreAqui) reported
@AskNationwide Hi there. How can I stop a recurring payment to a subscription service (for which I'm not in contract?). The website has no cancel option, "customer service" doesn't reply, and the payment doesn't appear in my Direct Debits (I guess the payment comes off my card).
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n.a.n.o.p.u.n.k 💫
(@nanovisuals) reported
@AskNationwide There is always same reason. Let me quote something for you. "Dont resist we want to help you. " I ll leave it here.
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Tas Stokes
(@tas8583) reported
@AskNationwide hey guys, need some help. Struggling to make a payment on an app for something I want to buy. Declined by issuer it advises. Can you help? Thank you
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dave
(@elgoldave) reported
@AskNationwide Yup but fortunately at home as most of us don’t carry customer nos or card readers . So the reinstalling and so on is a consequence of some sort of upgrade. Seen this at TSB.